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customer success manager

Segmentify

<div>
 
 
 Segmentify
 
 
 is an Customer Engagement Platform helping online businesses&nbsp; to optimise their conversion rates by enabling them to deliver a
 
 
 unique shopping experience
 
 
 for each visitor. Segmentify tracks each individual visitor&rsquo;s behaviour in real-time and offers smart product recommendations by utilising in-house developed AI technology.
 
 
 
 
 We have a
 
 
 dynamic and passionate
 
 
 compact team dedicated to creating a SaaS solution to boost eCommerce revenue. We are selected as one of the
 
 25 Machine Learning Startups to Watch
 
 by Forbes magazine. We are one of the fastest growing start-ups in AI based e-commerce solutions with multiple investment rounds and have offices in 5 countries.&nbsp;
 
 
 
 
 We build Segmentify using new and powerful web stack (Java, Spring Boot, Cassandra, MongoDB, Apache Ignite, Kafka, React.js, Webpack, Redux and JavaScript ES6) and always watch for new trends and technologies.
 
 
 
 
 
 
 
 Responsibilities&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 Serve as the main point of contact for a portfolio of mid-to-enterprise level customers
 
 </li>
 <li>
 
 Prepare and lead regular business reviews and performance presentations
 
 </li>
 <li>
 
 Own the customer relationship from onboarding through renewal
 
 </li>
 <li>
 
 Provide training, best practices, and hands-on support to maximize product usage
 
 </li>
 <li>
 
 Build and maintain lasting relationships with clients by understanding their needs and anticipating them in advance
 
 </li>
 <li>
 
 Understand clients' goals, business challenges, and how our solutions fit into their strategy
 
 </li>
 <li>
 
 Collaborate with sales for upsell and renewal opportunities
 
 </li>
 <li>
 
 Follow up regularly with clients to ensure needs are being met and identify opportunities
 
 </li>
 <li>
 
 Monitor customer health and proactively address risks or dissatisfaction
 
 </li>
 <li>
 
 Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs
 
 </li>
 </ul>
 
 
 
 
 
 Requirements&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree in business, marketing, or a related field
 
 </li>
 <li>
 
 2&ndash;5 years of experience in Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing &amp; Ecommerce&nbsp;
 
 </li>
 <li>
 
 Strong communication and interpersonal skills
 
 </li>
 <li>
 
 Proven track record of driving revenue growth through upselling and cross-selling
 
 </li>
 <li>
 
 Strong problem-solving skills and the ability to think creatively
 
 </li>
 <li>
 
 Experience with CRM software and other sales and marketing tools like Zoho CRM, Hubspot, Zendesk
 
 </li>
 <li>
 
 Fluent in English
 
 </li>
 </ul>
</div>

Customer Success Manager

Kopilot Tech

<div>
 
 
 About Kopilot
 
 
 
 Kopilot is Turkey&rsquo;s fastest-growing education technology startup.
 
 
 We personalize the exam journey of tens of thousands of students through AI-powered coaching, rich content, and expert guidance teachers.
 
 
 Recognized as
 
 Education Platform of the Year
 
 , we&rsquo;ve conducted millions of student sessions so far.
 
 
 
 
 
 
 About the Role
 
 
 
 We&rsquo;re looking for an
 
 Operations Manager
 
 who will oversee Kopilot&rsquo;s day-to-day operations end to end, accelerate our growth, and enhance student success.
 
 
 This role goes beyond traditional operations management &mdash; combining
 
 Customer Success
 
 ,
 
 CX
 
 , and
 
 BizOps
 
 to take critical responsibility across both the user journey and the sales funnel.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Increase student retention and drive success stories within Kopilot.
 </li>
 <li>
 Strengthen sales processes to ensure efficient lead conversion.
 </li>
 <li>
 Manage customer support and ticketing operations end to end.
 </li>
 <li>
 Optimize operational workflows and produce regular performance reports.
 </li>
 <li>
 Act as a bridge between marketing, product, sales, and customer teams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 4&ndash;6 years of professional experience (preferably in a startup, SaaS, edtech, or fast-scaling company).
 </li>
 <li>
 Strong background in operations management, customer success, or sales support.
 </li>
 <li>
 Highly analytical mindset; able to turn data into actionable decisions.
 </li>
 <li>
 Excellent communicator with natural cross-team coordination skills.
 </li>
 <li>
 Fast, adaptable, and hands-on &mdash; comfortable working in startup dynamics.
 </li>
 </ul>
 
 
 
 
 
 Why Kopilot?
 
 
 <ul>
 <li>
 A core leadership role in one of Turkey&rsquo;s fastest-growing edtech startups.
 </li>
 <li>
 Direct impact on Kopilot&rsquo;s upcoming global expansion.
 </li>
 <li>
 High responsibility, high autonomy, and high learning opportunity.
 </li>
 <li>
 The chance to work with a young, ambitious, and dynamic team.
 </li>
 </ul>
 
 
</div>

Operations Manager (BizOps)

GoStudent

<div>The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Global Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location 
Istanbul (hybrid)

Your Role in Our Mission:
<ul>
<li>Customer Support: Offer top-tier assistance via live chat, emails, and invoice management. You'll communicate primarily in English, but also use our translation tools to help clients in markets like DACH, Spain, Italy, France, Poland, and the Netherlands.</li>
<li>Team Collaboration: Work closely with our Global Customer Care Managers to deliver customer-friendly solutions tailored to the needs of each market.</li>
<li>Problem-Solving: Tackle high-priority tasks, including managing teacher searches, session bookings, and other key organizational requests across all our supported regions.</li>
<li>Liaison: Act as the bridge between our Customer Care team and our network of tutors to ensure smooth coordination and top-notch service.</li>
</ul>
What will you bring:
<ul>
<li>Customer Service Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.</li>
<li>Fluency in English (C1/C2) &ndash; You can communicate naturally and effectively with English-speaking customers. Additional languages (Italian, German, French, Spanish, Polish, Dutch or Greek at B2 level or higher) are a major plus.</li>
<li>Tech Savvy &ndash; Comfortable using CRM systems and translation tools. You adapt quickly to new technologies and software.</li>
<li>Strong Communication &amp; Customer Focus &ndash; You understand customer needs quickly, communicate clearly, and approach every situation with empathy and professionalism.</li>
<li>Organization &amp; Initiative &ndash; You work in a structured way, take ownership of tasks, contribute proactively, and remain calm even under pressure.</li></ul> 


Our way to develop your full potential:

<ul><li>Flexible &amp; focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.</li>
<li>We grow together: Continue your career with clear development paths and our Spark! Growth &amp; Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself</li>
<li>Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li>Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.</li></ul> 


Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;! 


If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 
Please upload your CV in PDF format, preferably in English as DOC format may not be supported. 
Disclose Privacy &amp; Compliance Information</div>

Global Customer Care Manager (Istanbul) - English speaking

Apollo

<div>
 
 Apollo is a
 
 Apollo is an AI-powered ClimateTech SaaS company building the next-generation Sustainability Intelligence Platform. We are
 
 helping enterprises track and reduce their energy usage and carbon footprint. We work with leading companies to drive operational efficiency and sustainability using AI-powered solutions.
 
 
 
 
 
 We are growing fast and preparing for our Series A. We are now looking for a
 
 Customer Success Executive
 
 to manage enterprise clients and ensure long-term value realization from Apollo&rsquo;s platform.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 <ul>
 <li>
 Lead the onboarding and successful implementation of Apollo&rsquo;s platform for enterprise clients
 </li>
 <li>
 Build long-term relationships with energy teams and C-level decision makers
 </li>
 <li>
 Understand customer goals and align Apollo&rsquo;s features to support measurable outcomes
 </li>
 <li>
 Take commercial ownership: support renewals, upsells, and account expansion
 </li>
 <li>
 Translate technical insights (e.g., carbon tracking, energy savings, compliance) into business impact
 </li>
 <li>
 Track key success metrics and lead Quarterly Business Reviews (QBRs)
 </li>
 <li>
 Collaborate with Product and Engineering to feed customer feedback into our roadmap
 </li>
 <li>
 Contribute to internal documentation and customer-facing case studies
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in Customer Success, Account Management, or Consulting
 </li>
 <li>
 Experience with SaaS platforms or EnergyTech solutions is a strong plus
 </li>
 <li>
 Educational background in Energy, Electrical, Industrial Engineering or similar
 </li>
 <li>
 Strong commercial and relationship management skills
 </li>
 <li>
 Ability to work with both technical teams and business stakeholders
 </li>
 <li>
 Native-level Turkish and professional English fluency
 </li>
 <li>
 Self-starter mindset with strong ownership and initiative
 </li>
 </ul>
 
 
 
 
 
 Why Join Apollo?
 
 
 
 
 
 <ul>
 <li>
 Make a real impact on corporate sustainability and carbon reduction
 </li>
 <li>
 Join a high-growth ClimateTech company at an exciting inflection point
 </li>
 <li>
 Work with a collaborative and technically strong team
 </li>
 <li>
 Contribute to shaping the future of enterprise energy transformation
 </li>
 </ul>
</div>

Customer Success Executive

Hire Overseas

Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.
 This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you’ve got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.
 
Perks & Benefits: 
<ul>
<li>Get paid in USD every 15th & 30th of the month</li>
<li>Up to 14 days paid time off annually, from day 1</li>
<li>Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)</li>
<li>100% remote – work from anywhere</li>
<li>Be part of meaningful, high-impact international projects</li>
<li>Work with a fast-moving team where your ideas matter</li>
</ul>
What You’ll Do: 
<ul>
<li>Manage customer onboarding and implementation across various AI-powered automation solutions</li>
<li>Build and maintain automation workflows using tools like **Make.com and Zapier**</li>
<li>Guide customers through technical integrations, including APIs and webhooks</li>
<li>Collaborate with product and engineering teams to deliver client feedback and feature needs</li>
<li>Serve as the main point of contact for customer success, adoption, and retention</li>
<li>Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases</li>
<li>Maintain accurate internal documentation and help build customer-facing playbooks</li>
<li>Continuously improve onboarding processes, communication flows, and automation templates</li>
<li>Support reporting and insights tied to automation performance and client usage</li>
</ul>
✅ Who You Are: 
<ul>
<li>3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products</li>
<li>Strong experience with automation platforms like Make.com, Zapier, or similar tools</li>
<li>Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents</li>
<li>Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)</li>
<li>Excellent English communication (verbal + written)</li>
<li>Ability to manage multiple customer projects, timelines, and requests simultaneously</li>
<li>Confident building SOPs, internal systems, and scalable support processes</li>
<li>Proactive, self-managed, and capable of navigating ambiguity with confidence</li>
</ul>
Nice-to-Have: 
<ul>
<li>Hands-on experience deploying AI voice agents or AI-powered support tools</li>
<li>Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases</li>
<li>Exposure to early-stage startup environments and fast-paced remote teams</li>
<li>Ability to create training videos, playbooks, or documentation</li>
<li>Experience with no-code tools, automation stacks, and customer onboarding at scale</li>
</ul>
This is a hybrid role combining client-facing success and technical automation implementation. We’re looking for someone who can deliver value quickly, think strategically, and move fast—with AI tools in your toolkit.:
 
Application Process Overview : 
Our comprehensive selection process ensures we find the right fit for both you and our clients:
 <ul>
<li>Initial Application - Submit your application and complete our prequalifying questions</li>
<li>One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills</li>
<li>Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)</li>
<li>Recruitment Interview - Initial screening with our talent team</li>
<li>Executive Interview - Meet with senior leadership to discuss role alignment</li>
<li>Client Interview - Final interview with the client team you'd be supporting</li>
<li>Job Offer - Successful candidates receive a formal offer to join the team</li>
</ul>
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Customer Success Engineer - AI & Automation

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist &ndash; Regional Customer Success Operations, Services
Overview
 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships.
 
 
They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. 
 
 
 
About the Role
 
 
Are you passionate about building scalable operations that empower customer-facing teams to deliver exceptional value? Join Mastercard&rsquo;s Services Customer Success team as a Customer Success Operations Sr. Specialist. In this role, you&rsquo;ll help shape the future of customer success operations across a global, growing organization. You&rsquo;ll support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences.
 
 
The Sr. Specialist of Services Global Customer Success Operations reports to the Vice President, Customer Success within the EEMEA regional customer success team and will support in the development and delivery of strategic priorities for Customer Success within Mastercard Services. The primary focus of the role will be to support best-in-class Customer Success Operations Mastercard Services&rsquo; business. You will be working within the region to enable common operating models and playbooks across CS teams, including developing flexible frameworks for key tools and customer segmentation strategies, creating a strong measurement framework of metrics and KPIs to evaluate performance and provide actionable insights to our colleagues. 
 
 
 
Responsibilities will include:
 
 
Strategy &amp; Process Design
 
Support the execution of the Customer Success (CS) Operations roadmap for Mastercard Services
 
 
Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes
 
 
Support the implementation of scalable CS practices across diverse product lines and customer segments
 
 
Systems &amp; Tools
 
 
Support the configuration and adoption of Gainsight and other systems in the CS tech stack (e.g., Salesforce, Tableau)
 
 
Implement integrated workflows that support white-glove, scaled, and digital CS motions
 
 
Collaborate with internal teams to train, support adoption, and collect feedback to prioritize enhancements and ensure seamless user experiences
 
 
Metrics &amp; Insights
 
 
Track KPIs to measure CS performance and customer health
 
 
Build dashboards and reports for stakeholders ranging from executives to front-line teams
 
 
Track leading indicators of positive outcomes and perform analysis to identify trends that enable action
 
 
Collaboration &amp; Enablement
 
 
Work with Product, Value Enablement, and Program teams to embed CS metrics into broader business KPIs
 
 
Champion CS best practices across the organization and support change management initiatives
 
 
Conduct research on emerging trends (e.g., AI in CS) to inform strategy and innovation 
 
 
 
All About You 
 
Required Skills: 
Operational Excellence experience in the areas of sales strategy and operations, sales excellence, delivery excellence, etc.
 
 
Advanced expertise with Excel, automating data intake, mapping and calculations across datasets, pivot tables and charts 
 
Experience as Salesforce Administrator, creating reports and dashboards. 
 
Strong analytical skills with experience in visual storytelling and a talent for choosing appropriate graphs and visuals to deliver an impactful message with data
 
 
Passion for understanding entreprise data models and investigating connections between data sources. 
 
Proven ability to design scalable processes and translate technical capabilities into business value
 
 
Strong verbal and written communication skills to effectively convey the vision, goals, and progress of customer success initiatives
 
 
Ability to work globally and cross-functionally; persuasive through influence with stakeholders to gain buy-in
 
 
High degree of ownership, optimizing processes to enhance efficiency and fostering a culture of excellence and continuous improvement
 
 
Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies including AI
 
 
Passionate about delivering for our customers; always exhibits &amp; champions a customer-centric mentality
 
 
Preferred Skills: 
 
Experience with Gainsight or similar Customer Success platform, a plus
 
 
Experience integrating with other technology solutions in the customer success space (e.g. Gainsight, Salesforce, Tableau, etc.) to create seamless and easy-to-use processes
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist – Regional Customer Success Operations, Services

Hipodrom.com

<div>
 
 Hipodrom.com, with the agreement made by Hipodrom &Scedil;ans Oyunlar&inodot; Anonim &Scedil;irketi with the Turkish Jockey Club Association (TJK); has become the official virtual dealer for betting games on mutual and fixed odds races.
 
 
 Both the website and mobile applications of Hipodrom.com allow betting on all races.
 
 
 
 
 
 We&rsquo;re looking for a
 
 CRM &amp; Growth Manager
 
 who will own the entire customer lifecycle &mdash; from acquisition to retention &mdash; and design data-driven strategies that drive engagement, loyalty, and sustainable growth.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, or a related field from a reputable university.
 </li>
 <li>
 5+ years of proven experience in CRM, Growth, or Data Analytics &mdash; ideally in Betting, E-commerce, Fintech, iGaming, or Gaming industries,
 </li>
 <li>
 Strong leadership and people management background,
 </li>
 <li>
 Deeply analytical mindset and strategic problem-solving skills,
 </li>
 <li>
 Comfortable thriving in fast-paced, high-growth environments,
 </li>
 <li>
 Proficient in MS Office; knowledge of SQL is a strong plus,
 </li>
 <li>
 Open-minded, data-driven, and growth-obsessed &mdash; you see the story behind the numbers.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Lead cross-functional teams including CRM, Data Analytics, and Call Center operations,
 </li>
 <li>
 Manage data and analytics teams to build a robust infrastructure for dashboards, reporting, and actionable insights,
 </li>
 <li>
 Drive strategic decision-making by applying advanced analytics and statistical methods to large datasets,
 </li>
 <li>
 Develop and manage segmentation strategies (behavioral, monetary, etc.) to create targeted communications and relevant offers,
 </li>
 <li>
 Plan and optimize all lifecycle campaigns including cross-sell, up-sell, retention, pre-churn, and churn strategies,
 </li>
 <li>
 Oversee all internal communication channels (SMS, push notifications, in-app messages, pop-ups, etc.) to engage and activate existing users,
 </li>
 <li>
 Collaborate with Product, Marketing, and Tech Teams to enhance user engagement and conversion metrics.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Hybrid working model.
 </li>
 <li>
 Opportunity to work with a passionate and talented team in a unique industry.
 </li>
 <li>
 Career growth opportunities within a fast-growing company.
 </li>
 </ul>
 
 
 
 
 Customer Focus Result Oriented Communication and Collaboration Success Together and Teamwork Wellbeing &amp; Innovation &amp; Change Strategic Thinking Developing and Inspiring
 
 
 
 
 
 
 Linkedin &uuml;zerinden elektronik olarak iletece&gbreve;iniz ki&scedil;isel bilgileriniz, Hipodrom.com b&uuml;nyesinde olu&scedil;acak mevcut ve gelecek i&scedil;e al&inodot;m ihtiya&ccedil;lar&inodot; do&gbreve;rultusunda istihdam olanaklar&inodot;n&inodot;n de&gbreve;erlendirilmesi amac&inodot;yla 7 Nisan 2016 tarihli Resmi Gazete&rsquo;de yay&inodot;mlanan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda veri sorumlusu olarak taraf&inodot;m&inodot;zca i&scedil;lenecek ve veri taban&inodot;m&inodot;zda gizlilik i&ccedil;erisinde saklanacakt&inodot;r. Detayl&inodot; bilgiye internet sitemizde
 
 (https://www.hipodrom.com/aday-aydinlatma-metni)
 
 Ayd&inodot;nlatma Metni i&ccedil;erisindeki &ldquo;&Ccedil;al&inodot;&scedil;an Adaylar&inodot;&rdquo; alt ba&scedil;l&inodot;&gbreve;&inodot;ndan ula&scedil;abilirsiniz.
 
 
</div>

CRM & Growth Manager

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