sales account manager

sales engineer

sales specialist

account development manager Jobs in Jeddah

account development manager

assistant sales manager

customer success manager

Sanofi

<div>Position Overview
The Customer Experience Manager is a commercial position responsible for driving growth within the assigned area and delivering on KPIs. This role focuses on understanding customer needs, optimizing customer journeys, and executing tactics that deliver exceptional experiences while following the assigned coverage plan. The position demands excellence in execution to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.
Main Responsibilities<ul><li>
Develop and execute commercial strategies to drive compelling growth in the assigned area</li><li>
Deliver on assigned KPIs with high standards of excellence and accountability</li><li>
Follow and optimize the assigned coverage plan to maximize market impact and customer reach</li><li>
Track performance metrics with high exigence, continuously striving for improvement and setting ambitious benchmarks</li><li>
Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence</li><li>
Determine growth potential through data-driven analysis of customer segments and prioritize initiatives accordingly</li><li>
Define and implement core brand/disease initiatives that resonate with target audiences</li><li>
Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables</li><li>
Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences</li><li>
Develop digital content strategies and optimize channel mix to maximize customer engagement</li><li>
Define and implement modular content and disease solutions tailored to specific customer personas</li><li>
Manage budget planning and control (Strategic Plan, A&amp;P) to ensure efficient resource allocation</li><li>
Make data-driven decisions while maintaining customer focus and commercial priorities</li><li>
Consult on Go-to-Market models that prioritize customer-centricity and drive business growth</li><li>
Identify opportunities for user journey improvements and process optimization based on customer feedback</li><li>
Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints</li><li>
Build trust and foster open communication with internal stakeholders</li><li>
Partner with Sales, Medical Affairs, and Marketing teams to ensure integrated commercial approaches</li></ul>
Required Qualifications and Experience<ul><li>
Bachelor's degree in pharmaceutical science, or related field; MBA preferred</li><li>
2+ years of experience in customer experience management or commercial roles, preferably in pharmaceutical or healthcare industries</li><li>
Demonstrated success in developing and implementing customer-centric strategies that drive business growth</li><li>
Experience in setting high standards and delivering measurable improvements in commercial KPIs</li><li>
Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement</li><li>
Proven ability to collaborate across functions and lead cross-functional teams toward shared commercial goals</li><li>
Experience in analyzing customer data and translating insights into actionable commercial strategies</li><li>
Track record of taking thoughtful risks to develop creative solutions that address customer needs and drive growth</li></ul>
Cross-Functional Collaboration
Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.
null</div>

Customer Experience Manager

Idaratech Platform - منصة إدارتك

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a
 
 Customer Experience Specialist
 
 who is passionate about helping clients succeed and providing exceptional service.
 
 
 You will manage the full customer journey &mdash; from onboarding and training to ongoing support and relationship management &mdash; ensuring each client gains maximum value from our SaaS and ERP systems.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull;	Manage the entire customer journey from activation to ongoing success.
 
 
 &bull;	Set up customer accounts and configure the system based on client needs.
 
 
 &bull;	Conduct product training sessions and ensure smooth onboarding.
 
 
 &bull;	Provide proactive technical and operational support to clients.
 
 
 &bull;	Escalate complex technical issues to the development team and follow up until resolved.
 
 
 &bull;	Analyze customer usage and behavior to identify areas for improvement.
 
 
 &bull;	Conduct regular meetings with clients and share performance reports and insights.
 
 
 &bull;	Collaborate closely with Sales, Product, and Engineering teams to enhance the overall customer experience.
 
 
 &bull;	Monitor contract renewals and ensure continuous client satisfaction.
 
 
 
 
 
 
 Requirements
 
 
 
 &bull;	Bachelor&rsquo;s degree in Business Administration, Information Systems, or a related field.
 
 
 &bull;	Minimum of 2 years of experience in Customer Experience, Customer Success, or Account Management within a tech-driven environment.
 
 
 &bull;	Hands-on experience with SaaS and ERP systems.
 
 
 &bull;	Excellent communication and problem-solving skills.
 
 
 &bull;	Strong analytical and client relationship management abilities.
 
 
 &bull;	Fluent in both Arabic and English.
 
 
 &bull;	A proactive and detail-oriented mindset with a genuine passion for customer experience.
 
 
 
 
 
 
 
</div>

Customer Experience Specialist

Fieldwire by Hilti

<div>
 
 
 Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti Saudi Arabia team. The candidate selected for this position will be a Hilti Saudi Arabia team member. If interested, please complete our application.
 
 
 
 
 
 Who We're Looking For
 
 
 
 We are currently looking for trailblazers who want to drive the digital transformation of traditional industries. As an international leader in the construction industry, we have taken a significant step towards becoming a software company and digital transformation with the acquisition of Fieldwire. We offer the best of both worlds: the security of a traditional company and the startup dynamism of our Fieldwire team. Join our team and shape the digital future of the construction industry with us.
 
 
 
 The primary responsibilities for our next Sales Development Manager will be to:
 
 
 
 <ul>
 <li>
 Make a significant contribution to the digital transformation of the construction industry and Hilti's evolution as a leading software provider in the industry
 </li>
 <li>
 Responsible for the strategic and operational management of your customer base: planning customer acquisition measures, arranging customer appointments, advancing strategic initiatives, creating sales offers, negotiating contracts and expanding accounts
 </li>
 <li>
 Presentation and sale of state-of-the-art software and services digitally and on the phone (if necessary also on site at customers)
 </li>
 <li>
 Create, maintain and close deals through outbound qualification
 </li>
 <li>
 Implementation of meaningful software demonstrations in front of potential new and existing customers
 </li>
 <li>
 Effectively collaborate with Marketing and other Sales departments to build a quality opportunity pipeline
 </li>
 <li>
 Achievement of monthly and annual sales targets
 </li>
 <li>
 Possibility to work mostly remotely
 
 
 </li>
 </ul>
 
 We&rsquo;re looking for our next Sales Development Manager to have the following skills and experiences:
 
 
 
 <ul>
 <li>
 Bachelor's degree or completed vocational training
 </li>
 <li>
 1 to 3 years of experience in a sales function and/or in a project management function within the construction industry
 </li>
 <li>
 Entrepreneurial mindset and solution oriented
 </li>
 <li>
 Enjoyment of consulting customers digitally and by phone (if necessary also on site with customers)
 </li>
 <li>
 Demonstrable track record of achieving goals
 </li>
 <li>
 Ability to use feedback in a positive and effective way
 </li>
 <li>
 Confident demeanor, empathy and effective communication to create a shared understanding with customers at different levels
 </li>
 <li>
 Very good knowledge of Arabic and English
 </li>
 <li>
 Willingness to travel to team meetings on a regular basis and as required
 
 
 </li>
 </ul>
 
 And if you have any of the following, we REALLY want you to apply today!
 
 
 
 <ul>
 <li>
 Experience in selling tech software or in start-ups
 </li>
 <li>
 Excellent diagnostic, communication, consulting and presentation skills
 </li>
 <li>
 Self-structured, self-driven and ambitious personality
 
 
 </li>
 </ul>
 
 Why Fieldwire?
 
 
 
 Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We&rsquo;re obsessed with improving the way teams work together. We&rsquo;re building a Field Management Platform dedicated to construction teams &mdash; providing operational excellence for one of the world&rsquo;s largest global industries -- $10 Trillion/year. We&rsquo;re delivering a superior, easy-to-use product that&rsquo;s driven by the voice of our customers.
 
 
 Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021.
 
 
 
 Where is the job located?
 
 
 
 This role is hybrid and is based in Jedda, Saudi Arabia.
</div>

Sales Development Manager

Al Andalus Mall Hotel

Overview We are seeking a motivated and dynamic Assistant Sales Manager to join our team. In this role, you will support the Sales Manager in driving sales performance, developing strategies to enhance customer satisfaction, and achieving sales targets. The ideal candidate will possess strong leadership skills and a passion for sales, with the ability to inspire and motivate a team.Duties<ul><li>Assist in the development and implementation of sales strategies to meet or exceed targets.</li><li>Support the Sales Manager in training and mentoring sales staff to enhance their performance.</li><li>Monitor sales metrics and prepare reports on sales performance for management review.</li><li>Foster strong relationships with customers to ensure high levels of satisfaction and repeat business.</li><li>Collaborate with marketing teams to develop promotional campaigns that drive sales.</li><li>Participate in recruitment and onboarding of new sales team members.</li><li>Conduct market research to identify new opportunities for growth and improvement.</li></ul>Qualifications<ul><li>Proven experience in a sales role, preferably within a retail or customer-facing environment.</li><li>Strong leadership abilities with experience in managing or mentoring a team.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.</li><li>Analytical mindset with the ability to interpret sales data and make informed decisions.</li><li>Proficient in using CRM software and Microsoft Office Suite.</li><li>A proactive approach to problem-solving and the ability to adapt to changing circumstances.</li><li>A passion for delivering exceptional customer service and driving sales success. If you are ready to take your career to the next level as an Assistant Sales Manager, we encourage you to apply today!</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;Language:<ul><li>English (preferred)</li></ul>

Assistant Sales Manager

Florose

<div>
 
 About Florose
 
 
 
 Florose is a Saudi startup on a mission to reinvent the art of gifting. We are building a premium, design-forward e-commerce platform that combines cultural authenticity with seamless digital experiences.
 
 
 
 
 
 
 
 We are pre-launch, with our MVP already built by a talented in-house engineering team. As we prepare for market entry, we are hiring our first Product Manager&mdash;a high-caliber individual contributor who will own the full product scope and lay the foundation for Florose&rsquo;s long-term product strategy.
 
 
 
 
 
 
 What You&rsquo;ll Own
 
 <ul>
 <li>
 
 End-to-end customer experience across web and mobile, from gifting flows to delivery tracking.
 
 </li>
 <li>
 
 Multiple internal systems, including fulfillment, operations, and customer support tools.
 
 </li>
 <li>
 
 Back-office tooling and future integrations (e.g. ERP, logistics).
 
 </li>
 <li>
 
 Full product lifecycle, from strategy and discovery to delivery and iteration.
 
 </li>
 <li>
 
 Establishing product rituals, metrics, and scalable ways of working that enable a fast-growing team.
 
 </li>
 </ul>
 
 What Success Looks Like
 
 <ul>
 <li>
 
 Deliver a delightful, high-performing customer experience that drives adoption and loyalty.
 
 </li>
 <li>
 
 Build internal tools that improve operations, speed, and customer satisfaction.
 
 </li>
 <li>
 
 Ship meaningful product improvements post-launch with measurable outcomes.
 
 </li>
 <li>
 
 Introduce scalable discovery and delivery practices that raise the team&rsquo;s execution quality.
 
 </li>
 <li>
 
 Collaborate closely with founders, engineering, design, and operations to keep vision and execution aligned.
 
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 
 7&ndash;8 years of proven product management experience (preferably in e-commerce, consumer apps, or marketplaces).
 
 </li>
 <li>
 
 Track record of owning roadmaps, launching products, and driving measurable results.
 
 </li>
 <li>
 
 Strong background in both discovery (research, validation, customer insights) and delivery (execution, agile releases, launch).
 
 </li>
 <li>
 
 Excellent communication and cross-functional collaboration skills.
 
 </li>
 <li>
 
 Fluent in Arabic (spoken and written).
 
 </li>
 <li>
 
 Based in Jeddah or willing to relocate.
 
 </li>
 <li>
 
 Experience in gifting, logistics, or supply chain platforms.
 
 </li>
 <li>
 
 Prior startup or &ldquo;first PM&rdquo; experience.
 
 </li>
 <li>
 
 Familiarity with scaling products post-launch.
 
 </li>
 </ul>
 
 Why Join Florose
 
 <ul>
 <li>
 
 Be the first product manager and potentially the future product leader in a well-funded Saudi startup.
 
 </li>
 <li>
 
 Shape the product from the ground up and set the foundation for how product management is done at Florose.
 
 </li>
 <li>
 
 Direct access to visionary founders and a high-performing engineering team.
 
 </li>
 <li>
 
 Clear path to grow into senior product leadership as we expand across KSA and the GCC.
 
 </li>
 <li>
 
 Competitive compensation.
 
 </li>
 </ul>
 
 
 
</div>

Product Manager (First PM)

KONE

<div>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing. 
 
It's time to make a move. Join our flow.
Project Manager is accountable for managing the scope, schedule and budget of the assigned project. Project Manager is accountable for managing the interface with all key stakeholders both internally and externally during the project, especially focusing on continuous, proactive collaboration with the customer. Project Manager will plan, directs and coordinates the project activities to ensure that project objectives are accomplished within the agreed schedule and budget, using approved KONE methodologies and tools. the primary objectives for Project Manager role are customer satisfaction and KONE profitability.
What will you do?
<ul><li>Accountable for project scope, schedule and budget, delivering the project within the defined contractual requirements and KONE objectives.
</li><li>Ensure KONE business success and customer satisfaction.
</li><li>Ensure professional stakeholder management.
</li><li>Accountable for proactively managing customer communication throughout the project
</li><li>Ensure integrated project planning and management with customers and KONE full chain teams!
</li><li>Managing project deliverables in line with project plan.
</li><li>Ensure continuous full chain project monitoring and control.
</li><li>Responsible for successful project start-up, project reviews, project reporting and facilitating project governance.
</li><li>Ensure that project status and progress is effectively communicated to KONE management and to customer.
</li><li>Responsible for operational and financial project risk identification, mitigation, contingency planning, and potential recovery actions
</li><li>Accountable for the project&rsquo;s financial planning and forecasting, cash flow management and revenue management (capitalizing on change order opportunities)
</li><li>Responsible for actively driving Sales-to-Operations handover quality, accountable for handovers to Customer and Maintenance as well as project closing activities.
</li><li>Maintain master action log and lessons learned document.
</li><li>Plans and ensures sufficient project resourcing and competences.
</li><li>Manages and leads the full chain project team.
</li><li>Creates and maintains safety and security awareness amongst employees and subcontractors in the project. Ensures following of KONE's and Customer&rsquo;s safety and security policies. 
</li></ul> 
Are you the one?
<ul><li>Bachelor&rsquo;s degree in Engineering.
</li><li>5+ years of experience in PM role
</li><li>Experience in Elevator and escalator industry.
</li><li>Arabic Language is essential.
</li><li>Excellent English language skills.
</li><li>Strong communication skills.
</li><li>Excellent negotiation skills and ability to take initiatives.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Project Manager

Sealy Mattress Middle East

<div>Sealy Mattress Middle East, a leading name in the consumer goods industry and a proud operation licensee of Sealy Inc. in Saudi Arabia and the MENA region, is seeking a highly motivated and experienced Human Resources (HR) Manager to join our team. With a rich history dating back to 1990 as an importer of premium bedding products, including Sealy, Crown Jewels, and Stearns &amp; Foster, we have established ourselves as a key player in the region's mattress market. Our state-of-the-art production facility in Jeddah, built in 1999, stands as a testament to our commitment to quality and innovation. Today, as a key participant in the Sealy global product offering, we embrace cutting-edge technology and exceptional customer service, driving our success in the bedding industry. As we continue to grow and expand our operations, we are looking for an HR Manager who can foster a positive company culture and implement strategic HR initiatives that align with our business objectives. This role is integral to our commitment to creating a motivated and engaged workforce that contributes to our ongoing success in providing high-quality bedding solutions to our customers.<h3 class="jobSectionHeader"> 
Responsibilities</h3><ul>
<li>Develop and implement HR strategies and initiatives aligned with the overall business strategy.</li>
<li>Manage the recruitment and selection process to attract and retain high-quality talent.</li>
<li>Oversee employee onboarding, training, and development programs to enhance workforce capabilities.</li>
<li>Serve as a point of contact for employee relations, providing guidance to management and staff.</li>
<li>Administer compensation and benefits programs to ensure competitiveness and equity.</li>
<li>Monitor and ensure compliance with labor laws and regulations within the region.</li>
<li>Manage performance appraisal systems and foster a culture of continuous feedback and improvement.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in Human Resources Management, Business Administration or related field; a Master's degree is a plus.</li>
<li>Proven experience as an HR Manager or similar role in the consumer goods industry.</li>
<li>Strong knowledge of labor laws and HR best practices relevant to the MENA region.</li>
<li>Excellent interpersonal and communication skills with the ability to engage employees at all levels.</li>
<li>Demonstrated ability to manage diverse teams and promote a culture of inclusion.</li>
<li>Experience in developing HR policies and procedures in alignment with organizational goals.</li>
<li>Proficiency in HR software and tools, alongside strong analytical and problem-solving skills.</li>
<li>30 to 40 years old</li>
<li>Saudi national</li>
</ul>
Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Human Resources (HR) Manager

Explore 278+ Customer success manager in Jeddah this October. Find roles across top companies and apply now to boost your career.