customer success manager

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?
 
 
 As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
 
 
 The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 As a CSAM your key areas of responsibility will be:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
 
 
 </li>
 </ul>
 Customer Success Leadership &ndash; Consumption Leadership
 
 
 <ul>
 <li>
 De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
 
 
 </li>
 </ul>
 Customer Success Leadership &ndash; Customer Strategy and Growth
 
 
 <ul>
 <li>
 Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 
 
 </li>
 </ul>
 Customer Success leadership - Delivery and program management
 
 
 <ul>
 <li>
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 
 
 </li>
 </ul>
 Customer Success Leadership - Customer Health
 
 
 <ul>
 <li>
 You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.
 
 
 </li>
 </ul>
 Technical Relevance
 
 
 <ul>
 <li>
 Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Aviation or Retail industry
 </li>
 <li>
 Bachelor&rsquo;s degree in business, IT, Computer Science, or related field
 </li>
 <li>
 Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 </li>
 <li>
 Experience in relevant Microsoft solutions
 
 
 </li>
 </ul>
 Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 
 
 
 Additional / Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
 </li>
 <li>
 Relevant professional certifications, such as:
 </li>
 <ul>
 <li>
 ITIL Foundation or equivalent service management certification
 </li>
 <li>
 Project Management Institute (PMI) or equivalent certification
 </li>
 <li>
 PROSCI or equivalent Change Management certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt

Ninja 🥷🏽 نينجا

<div>
 We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention
 </li>
 <li>
 Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities
 </li>
 <li>
 Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition
 </li>
 <li>
 Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed
 </li>
 <li>
 Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales
 </li>
 <li>
 Cross-selling NCR products and monitor ROI for partners
 </li>
 <li>
 Maintain accurate records of partner interactions, communications, and performance using CRM software
 </li>
 <li>
 Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 <li>
 3 years of experience in account management, customer service, or sales roles
 </li>
 <li>
 Strong communication, negotiation, and relationship-building skills
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite
 </li>
 <li>
 A proactive and solution-oriented approach to problem-solving
 </li>
 </ul>
</div>

Account Manager

Sumo Tawasol Tech Co.

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned clients.
 </li>
 <li>
 Build strong, long‑term relationships to enhance satisfaction and loyalty.
 </li>
 <li>
 Lead onboarding and ensure smooth adoption of our products and services.
 </li>
 <li>
 Identify client needs and drive cross‑sell and up‑sell opportunities.
 </li>
 <li>
 Collaborate closely with Sales, Product, Operations, Finance, and Support teams to deliver a seamless client experience.
 </li>
 <li>
 Communicate client feedback internally to support continuous improvement.
 </li>
 <li>
 Monitor account health, identify risks, and implement retention strategies.
 </li>
 <li>
 Manage escalations and coordinate with internal teams for timely resolution.
 </li>
 <li>
 Analyze client usage and prepare performance reports.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
 </li>
 <li>
 Minimum Experience two years in client success, account management, or customer‑facing roles.
 </li>
 <li>
 Strong communication, relationship‑building, and problem‑solving skills.
 </li>
 <li>
 Ability to identify and act on cross‑sell and up‑sell opportunities.
 </li>
 <li>
 Experience working across multiple departments and managing competing priorities.
 </li>
 </ul>
 
 &nbsp;
 
 
 Please confirm once the posting is live or if you need any additional details.
 
 
 &nbsp;
 
 
 ⁩
 
</div>

Account Specialist

Booking.com

<div>
 
 About Us:
 
 
 
 At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We&rsquo;re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!
 
 
 
 Booking.com is seeking a full time Account Executive for our lovely office in Jeddah!
 
 
 
 
 Role Description:
 
 
 
 As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and training the new accommodations on how to use Booking.com&rsquo;s extranet and how to use the systems that can improve their availability and supply.
 
 
 
 Key Job Responsibilities and Duties:
 
 
 
 <ul>
 <li>
 Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
 </li>
 <li>
 Building positive relationships with partners to ensure that they offer the best availability and rate structure;
 </li>
 <li>
 Discuss opportunities with partners that will help improve business by using Booking.com BV&rsquo;s internal tool of priority setting;
 </li>
 <li>
 Participation in weekly team learning in your office;
 </li>
 <li>
 Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
 </li>
 <li>
 Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
 </li>
 <li>
 Delivering training by phone to new and or existing properties on how to use Booking.com&rsquo;s extranet and rates &amp; availability system.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Excellent face-to-face and telephone communication skills;
 </li>
 <li>
 Proficient Arabic &amp; English speaker and writer;
 </li>
 <li>
 Affinity/experience within e-travel and/or hotel/travel industry is a plus;
 </li>
 <li>
 Pro-active, sense of responsibility and can work independently;
 </li>
 <li>
 Great teammate, motivated and enjoys to work in e-travel and hospitality;
 
 
 
 </li>
 </ul>
 
 This is a 12-month fixed-term contract (renewal or conversion subject to business needs and performance)
 
 
 
 
 Benefits &amp; Perks - Global Impact, Personal Relevance:
 
 
 
 Booking.com&rsquo;s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
 
 
 <ul>
 <li>
 Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
 </li>
 <li>
 Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
 </li>
 <li>
 Industry leading product discounts - up to 1400 euros per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
 
 
 
 </li>
 </ul>
 
 Diversity, Equity and Inclusion (DEI) at Booking.com:
 
 
 
 Diversity, Equity &amp; Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
 
 
 Take it from our Chief People Officer, Paulo Pisano: &ldquo;At Booking.com, the diversity of our people doesn&rsquo;t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It&rsquo;s a place where you can make your mark and have a real impact in travel and tech.&rdquo;
 
 
 We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
 
 
 
 Application Process:
 
 
 
 <ul>
 <li>
 Let&rsquo;s go places together: How we Hire
 </li>
 <li>
 This role does not come with relocation assistance.
 
 
 
 </li>
 </ul>
 Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
 
 
 
 Please Attach CV And Additional Documentation In English Language.
 
 
 
 
 Pre-Employment Screening
 
 
 
 
 If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
 
</div>

Account Executive - Jeddah

<div>Role Description:
<div>
About Us:</div><div></div><div> 
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We&rsquo;re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!</div><div></div><div> 
Booking.com is seeking a full time Account Executive for our lovely office in Jeddah!</div><div></div><div> 
Role Description:</div><div></div><div> 
As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and training the new accommodations on how to use Booking.com&rsquo;s extranet and how to use the systems that can improve their availability and supply.</div><div> 
Key Job Responsibilities and Duties:</div><ul><li>
Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;</li><li>
Building positive relationships with partners to ensure that they offer the best availability and rate structure;</li><li>
Discuss opportunities with partners that will help improve business by using Booking.com BV&rsquo;s internal tool of priority setting;</li><li>
Participation in weekly team learning in your office;</li><li>
Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;</li><li>
Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;</li><li>
Delivering training by phone to new and or existing properties on how to use Booking.com&rsquo;s extranet and rates &amp; availability system.</li></ul><div>
Qualifications &amp; Skills:</div><ul><li>
Excellent face-to-face and telephone communication skills;</li><li>
Proficient Arabic &amp; English speaker and writer;</li><li>
Affinity/experience within e-travel and/or hotel/travel industry is a plus;</li><li>
Pro-active, sense of responsibility and can work independently;</li><li>
Great teammate, motivated and enjoys to work in e-travel and hospitality;</li></ul> 
This is a 12-month fixed-term contract (renewal or conversion subject to business needs and performance) 
Benefits &amp; Perks - Global Impact, Personal Relevance:<div></div> 
Booking.com&rsquo;s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:<ul><li>
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave</li><li>
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)</li><li>
Industry leading product discounts - up to 1400 euros per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit</li></ul>
Diversity, Equity and Inclusion (DEI) at Booking.com:<div></div> 
Diversity, Equity &amp; Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.<div></div> 
Take it from our Chief People Officer, Paulo Pisano: &ldquo;At Booking.com, the diversity of our people doesn&rsquo;t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It&rsquo;s a place where you can make your mark and have a real impact in travel and tech.&rdquo;<div></div> 
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.<div></div> 
Application Process:<ul><li>
Let&rsquo;s go places together: How we Hire</li><li>
This role does not come with relocation assistance.</li></ul><div></div> 
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.<div></div><div> 
Please attach CV and additional documentation in English language.</div></div>

UrbanStyle Retail Group

Retail Store ManagerUrbanStyle Retail Group | Makkah Province, Saudi Arabia (150 Mall Rd, Jeddah 23461)Why This Role Is ExcitingTake charge of a high-traffic retail environment where leadership directly drives performance. As a Retail Store Manager, you will oversee daily store operations, lead a dynamic team, and play a key role in sales growth and customer experience in a fast-paced retail setting.Pay: $115/hour (competitive retail management rate) Location: Jeddah, Saudi Arabia Schedule: Rotating retail shifts (including weekends and peak shopping hours)What You&rsquo;ll Be Doing (Clear &amp; Impactful)<ul><li>Lead overall store operations and ensure smooth daily workflow</li><li>Manage, train, and motivate retail staff to achieve performance goals</li><li>Monitor sales performance and implement strategies to increase revenue</li><li>Ensure excellent customer service and resolve customer concerns</li><li>Oversee inventory control, stock levels, and merchandising standards</li><li>Handle scheduling, staffing, and shift coordination</li><li>Maintain store cleanliness, organization, and brand presentation</li><li>Support promotional campaigns and in-store marketing activities</li></ul>Most Searched Skills for This Role<ul><li>Retail store management</li><li>Sales performance optimization</li><li>Customer service excellence</li><li>Team leadership and staff supervision</li><li>Inventory and stock management</li><li>Visual merchandising</li><li>Point-of-sale (POS) systems</li><li>Problem-solving and conflict resolution</li><li>Scheduling and workforce coordination</li><li>Communication and interpersonal skills</li></ul>Perks &amp; Benefits<ul><li>Competitive hourly compensation ($115/hour)</li><li>Performance-based bonuses and sales incentives</li><li>Staff discounts on store products</li><li>Career growth opportunities into district or regional management</li><li>Training in retail systems and leadership development</li><li>Supportive and fast-paced work environment</li></ul>About the CompanyUrbanStyle Retail Group is a growing retail organization focused on delivering modern fashion and lifestyle products across key commercial hubs. The company emphasizes strong customer experience, operational efficiency, and team development.Why Work With Us<ul><li>Work in a high-traffic retail location in Jeddah</li><li>Strong opportunities for career advancement in retail leadership</li><li>Be part of a fast-growing and trend-driven retail brand</li><li>Hands-on leadership role with real impact on store success</li><li>Supportive management culture focused on performance and growth</li></ul>Apply NowIf you are a motivated leader with a passion for retail and customer experience, this is your opportunity.Apply today and take the next step in your retail management career.نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼١١٥٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Retail Store Manager

Lubrizol

<div>The Regional Business Manager &ndash; MEA for TempRite &ndash; JD 


Position Summary:

Grade: 56

Location: Jeddah / Dubai

The Regional Business Head &ndash; MEA for TempRite is responsible for driving business growth, profitability, and organizational excellence across the MEA region. This leadership role manages the full P&amp;L, shapes strategic direction, builds capable teams, and ensures execution of both regional and global business objectives.

Key Responsibilities:
<ul>
<li>P&amp;L Management: Full responsibility for the TempRite MEA profit and loss, ensuring delivery of financial targets in revenue, margin, and cost efficiency.</li>
<li>Strategic Planning (STRAP): Develop and execute the Strategic Plan (STRAP) for the MEA region, while supporting formulation and execution at the global level.</li>
<li>Team Building &amp; Organization Development: Recruit, develop, and retain top talent; establish a high-performing organizational structure aligned with business goals.</li>
<li>Regional Capability Building: Enhance regional capabilities across commercial, branding, demand generation, and technical functions to drive market leadership and customer value.</li>
<li>Business Management &amp; MOS Cadence: Establish and maintain a Management Operating System (MOS) for daily business management, performance tracking, and operational excellence.</li>
<li>Performance Measurement &amp; Rewards: Drive business results through effective PCM (Performance and Commitment Management) processes and a robust regional reward and recognition system.</li>
<li>Global Communication: Maintain regular, effective communication with global leadership to ensure alignment and leverage global resources and best practices.</li>
<li>Global Strategy Implementation: Lead the execution of global strategies at the regional level, ensuring consistency with corporate objectives and market needs.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in business, Engineering, or related field (MBA preferred)</li>
<li>10+ years&rsquo; experience in a regional business leadership role, preferably in the chemical, materials, or relevant B2B industry</li>
<li>Demonstrated success managing full P&amp;L responsibility</li>
<li>Proven ability to build and develop high-performing teams</li>
<li>Strong strategic planning and execution skills</li>
<li>Excellent communication, stakeholder management, and cross-cultural leadership abilities</li>
<li>Experience implementing global strategies at a regional level.</li></ul> 

 
Job Segment: Business Manager, Strategic Planning, Branding, MBA, Manager, Management, Strategy, Marketing</div>

Business Manager, TempRite MEA

Explore 307+ Customer success manager in Jeddah this May. Find roles across top companies and apply now to boost your career.

307 customer success manager jobs In Jeddah

Customer Success Account Mgmt

Account Manager

Account Specialist

Account Executive - Jeddah

Account Executive - Jeddah

Retail Store Manager

Business Manager, TempRite MEA