customer success manager

R4T Communications Ltd.

Job SummaryR4T Communications Ltd. is seeking a proactive and customer-focused Customer Success Manager to join our team in Kuwait City.In this role, you will be responsible for onboarding clients, maintaining strong relationships, and ensuring long-term customer satisfaction for our digital communication and email-based solutions. This position is ideal for a results-driven professional with a passion for client success and retention.Key Responsibilities<ul><li>Manage onboarding and implementation of new clients</li><li>Build and maintain strong, long-term customer relationships</li><li>Serve as the primary point of contact for client inquiries and support</li><li>Monitor customer usage and engagement to ensure success</li><li>Identify opportunities for upselling and cross-selling services</li><li>Collaborate with technical and support teams to resolve issues</li><li>Provide product training and guidance to clients</li><li>Track customer satisfaction, retention, and churn metrics</li><li>Prepare reports on client performance and engagement</li><li>Proactively identify risks and ensure customer retention</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Communications, IT, or a related field</li><li>4&ndash;7 years of experience in customer success, account management, or client relations</li><li>Experience in SaaS, email platforms, or digital services is highly preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to manage multiple client accounts effectively</li><li>Analytical mindset with strong problem-solving abilities</li><li>Familiarity with CRM tools (e.g., Salesforce, HubSpot)</li><li>Ability to work independently and collaboratively</li><li>Experience in the GCC market is an advantage</li><li>Must have the legal right to work in Kuwait</li></ul>Compensation &amp; BenefitsSalary: KWD 800 &ndash; KWD 1,200 per month (depending on experience)Benefits include:<ul><li>Health insurance</li><li>Annual leave and public holidays</li><li>Performance-based bonuses</li><li>Professional development and training</li><li>Career growth opportunities</li><li>Supportive and collaborative work environment</li></ul>Working Arrangement<ul><li>Full-time position</li><li>On-site (Kuwait City, Kuwait)</li></ul>Application ProcessInterested applicants may submit their CV/Resume through Indeed. Only shortlisted candidates will be contacted.Job Type: Full-timePay: KD800.000 - KD1,200.000 per monthWork Location: In person

Customer Success Manager

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Responsible to assist the Project Manager in managing the projects which will include monitoring and reporting on all projects that span across the Projects Management Office.
Key Accountabilties &amp; Responsiblities<ul><li> 
Assist the project manager in managing the development of projects plans starting from the project initiation till the project delivery to the client. The project plan shall describe the project schedule/timelines &amp; milestones using appropriate tools to track project milestones &amp; deliverables.</li><li>
Coordinate, expedite and report all activities related to major projects.</li><li>
Follow up the activities related to PMO projects.</li><li>
Close the activities.</li><li>
 Assign the activities to the stakeholders through system (Siebel).</li><li>
Export all data / activities under PMO queue.</li><li>
Ensure all communications and correspondences with the clients are recorded and filed accordingly for future reference.</li><li>
Make the letters related to PMO projects.</li><li>
Handover documents filing for PMO projects</li><li>
Manage and maintain effective business relationships with clients.</li><li>
Support the stakeholder's i.e. petty cash.</li><li>
Provide data and information related to transition/transformation projects.</li><li>
Prepare and submit consolidated periodical progress report (weekly and monthly basis) that encompasses the status of each project within the Project Management Office.</li><li>
Report on the utilization of all resources within the department and ensure that they are effectively utilized and critical milestones are met in.</li><li>
Submit the completion reports to concerns team</li></ul>
Qualifications<ul><li> 
Diploma or Bachelor degree in Business Administration or related degree</li></ul></div>

Executive, PMO Coordination / Fast Telco Subsidiary of Ooredoo Kuwait

Aspen Technology

<div>The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways &mdash; from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.<h2 class="jobSectionHeader">
The Role</h2>
This key role focuses on a Well Log Data Management project utilizing AspenTech&rsquo;s proprietary software for Formation Evaluation and Characterization. This project emphases mainly on maintaining high-quality well logs data in a repository, preparing composite logs and the utilization of spliced logs in advanced geological workflows e.g., to estimate the Total Organic Carbon (TOC) from wireline logs using different methodologies etc. As a trusted advisor, you will work closely with the customers to understand their specific challenges and provide innovative solutions that drive long-term value and success. This position offers an exciting opportunity to make a direct and expressive impact on both the customers&rsquo; achievements and AspenTech&rsquo;s continued growth in the region. 
 
Reporting to the Director of Customer Enablement (On-Sites - SSE), the Sr Principal Customer Enablement Specialist &ndash; Petrophysicist will be responsible for delivering full-time, on-site support to one of AspenTech&rsquo;s most strategic customers in the Middle East.<h2 class="jobSectionHeader">
Your Impact</h2><div></div><div><div><div><div><ul><li>
Provide customer support service on a Well Log Data Management project utilizing AspenTech&rsquo;s proprietary software for Formation Evaluation and Characterization that drives user engagement and sustains product usage.</li><li>
Oversee and ensure the quality and consistency of well log data (field data, processed data, and interpreted data).</li><li>
Review and ensure technical accuracy and consistency of petrophysical work produced by Petrophysicist.</li><li>
Manage petrophysical aspects of the project, ensuring timely delivery of results and alignment with project objectives.</li><li>
Ensure the quality of well log data through detailed review and validation and discussion with data providers.</li><li>
Apply the latest technology and efficient workflows to generate petrophysical work processes.</li><li>
Evaluate and normalize field wide petrophysical data (where required).</li><li>
Generate final composite logs for all wells and prepare final LAS files containing all well log attributes.</li><li>
Assist with troubleshooting of technical and/or petrophysical data related problems described by Customer using AspenTech&rsquo;s proprietary software.</li><li>
Prepare and present technical reports, presentations, and recommendations to senior management and Customers.</li><li>
Adhere to contractual obligations and communicate potential gaps to management.</li><li>
Collaborate with other AspenTech functions to maintain and develop business opportunities.</li><li>
Develop strong relationships with Customer, building an understanding of their business needs and challenges.</li><li>
Work in close collaboration with the Project Manager and Customer on the Well Log Data Management project to ensure effective coordination and successful delivery of project activities.</li><li>
Support the Project Manager and Customer in maintaining well data for newly drilled wells and integrating new data for existing wells into the repository.</li><li>
Preparation of composite logs for analysis and interpretation.</li><li>
Utilize available spliced logs in advanced geological workflows, such as estimating Total Organic Carbon (TOC) using various methodologies.</li><li>
Work with the Customer to troubleshoot and resolve any other issues related to the Well Log Data Management project.</li></ul></div></div></div></div><h2 class="jobSectionHeader">
What You'll Need</h2><ul><li>
Bachelor&rsquo;s or master&rsquo;s degree in Petrophysics, Geology, Geosciences, Earth Sciences or related discipline.</li></ul><div><div><div><div><ul><li>
A minimum of 15 years of industry experience as a Petrophysicist, Well log Analyst or Wellsite Geologist in the oil and gas industry.</li><li>
Extensive experience in petrophysical evaluation, well logging techniques, reservoir characterization, and resource assessment.</li><li>
Good understanding of Petrophysical topics like NMR, ECS, XRD, PNL, SONIC, TOC calculations etc.</li><li>
Preferably have experience in well log data management (Well log conditioning, Splicing, QA/QC etc.).</li><li>
Ability to work with large datasets, perform quality control, and ensure data integrity.</li><li>
Proven hands-on experience with AspenTech Formation Evaluation software (Aspen Geolog) and/or other advanced petrophysical applications such as PowerLog, Techlog, DecisionSpace Petrophysics, or Interactive Petrophysics.</li><li>
Any previous experience of information and / or document management system is a plus.</li><li>
Experience in advanced well log data analysis from various sources such as Wireline, Logging While Drilling, Measurement While Drilling and Cased hole logs is a plus.</li><li>
Strong analytical and problem-solving skills to resolve complex technical issues and capability to prioritize tasks.</li><li>
Strong communication skills, both written and verbal, to convey complex technical concepts to a variety of audience.</li><li>
Ability to identify opportunities that create value for customers with a strong customer first mindset.</li><li>
Ability to proactively take the lead in resolving complex technical issues and/or difficult organisational problems with an innovative approach.</li><li>
Ability to manage multiple responsibilities and competing priorities.</li></ul></div></div></div></div></div>

Sr Principal Customer Enablement Specialist (Petrophysicist)

Boutiqaat

Store Manager - Korean Skin Care (Females Only)Are you passionate about retail, energized by people, and driven by results?At Boutiqaat, we&rsquo;re looking for a Store Manager who can bring energy to the shop floor, inspire teams, and deliver an outstanding customer experience every day.This role is your opportunity to run the store like your own business balancing people, performance, and operations to achieve success.What You&rsquo;ll Be Doing:<ul><li>Ensure every customer receives consistent, high-quality experience.</li><li>Resolve complaints and escalations with professionalism and care.</li><li>Drive personalized interactions that build loyalty and repeat business.</li><li>Lead the team to meet and exceed sales goals.</li><li>Track performance, identify trends, and act quickly on opportunities.</li><li>Optimize product positioning based on customer insights and sales data.</li><li>Oversee daily store operations, including opening and closing routines.</li><li>Ensure accurate stock levels through effective inventory control.</li><li>Manage replenishment, stock counts, and minimize discrepancies.</li><li>Handle returns and refunds in line with company policies.</li><li>Lead, coach, and inspire team members to perform at their best.</li><li>Provide ongoing training, feedback, and development support.</li><li>Monitor performance and address gaps to drive productivity.</li><li>Maintain attractive, brand-aligned product displays.</li><li>Execute promotions and in-store campaigns effectively.</li><li>Continuously improve store layout to boost engagement and sales.</li><li>Follow company policies and regulatory requirements.</li><li>Oversee financial transactions and cash handling with accuracy.</li><li>Review sales reports and KPIs to guide decisions.</li><li>Collaborate with internal teams to ensure smooth operations.</li></ul>What You Bring to the Table:<ul><li>Bachelor&rsquo;s degree in business administration, Marketing, or related field</li><li>5+ years of retail experience, including 1&ndash;2 years in a leadership role</li><li>Proven experience in sales, team management, and store operations</li><li>Strong leadership and team development skills</li><li>Organized and able to manage multiple priorities</li><li>Data-driven mindset with the ability to analyze performance</li><li>Excellent customer service and problem-solving abilities</li><li>Solid understanding of retail operations and standards</li><li>Professional presence with strong communication skills</li><li>Proficiency in Microsoft Office</li><li>Familiar with POS and inventory systems</li><li>Fluent in English (additional languages are a plus)</li></ul>Why Boutiqaat?At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!Job Type: Full-timeWork Location: In person

Store Manager - Korean Skin Care

Hilton

<div>
 Banquet Assistant Manager is responsible for assisting with managing all Outdoor Catering operations to deliver an excellent Guest and Member experience while optimizing sales and ensuring targets are met.
 
 
 
 What will I be doing?
 
 
 
 Banquet Assistant Manager, you are responsible for assisting with managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. An Outdoor Catering Operations Assistant Manager will also be required to optimize sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist in managing all Conference and Banqueting operations
 </li>
 <li>
 Maintain exceptional levels of customer service
 </li>
 <li>
 Ensure compliance of brand standards
 </li>
 <li>
 Evaluate guest satisfaction levels with a focus on continuous improvement
 </li>
 <li>
 Aware of trends and propose ideas to build the range and quality of Conference and Banquet
 </li>
 <li>
 Optimise sales and contain costs, identifying any areas for action
 </li>
 <li>
 Set achievable budgets and other short- and long-term functional goals
 </li>
 <li>
 Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
 </li>
 <li>
 Ensure staffing levels cover business demands
 </li>
 <li>
 Ensure that training is carried out on an ongoing basis
 </li>
 <li>
 Ensure communication meetings are conducted and post-meeting minutes generated
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Assist other departments wherever necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Banquet Operations Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Strong knowledge of hotel/leisure/service sector
 </li>
 <li>
 Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
 </li>
 <li>
 Exceptional communication skills
 </li>
 <li>
 Exceptional leadership skills to create a winning team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Catering and Event Services
</div>

Assistant Banquet Manager

MBCOM Technologies, Broadcom Representative

<div>
 
 As a Symantec Senior Presales Engineer you will be interacting externally with customers with a multitude of different requirements. Internally you will work with specific Account Manager and colleagues across the business from sales people to delivery experts to highly skilled engineers and your peers. Your creativity coupled with your active listening and analytical skills will be key to positioning and selling the best solutions to provide desired business outcomes and maximum value for our customers. You will also be working on solving complex customer business requirements and large outcome driven transformations design and recommendations. You will be expected to use your problem-solving and technical capabilities in creating outcomes driven based on multi dimensional solutions and long-term digital transformation roadmaps.
 
 
 
 
 
 
 
 
 
 Main Duties and Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Articulate the overall Information Security value proposition, integration potential, vision, and strategy to customers and partners
 </li>
 <li>
 Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of Symantec Security Solutions.
 </li>
 <li>
 Act as a trusted advisor to develop a cyber security strategy based on customer requirements.
 </li>
 <li>
 Differentiates and positions Symantec technical product features, functions and best practices via presentations, demonstrations, proof of concept, and health checks to influence customer purchase and renewal decisions.
 </li>
 <li>
 Collaboratively develop and articulate an end-to-end solution, inclusive of consulting, professional services, and implementation design.
 </li>
 <li>
 Drive customer success by partnering with internal and external stakeholders including sales, product management, support, and partners.
 </li>
 <li>
 Consult with customers on product performance inclusive of sizing, tuning and configuration, and recommend solution best practices.
 </li>
 <li>
 Provide technical assistance to aid in closing complex and competitive opportunities by acting as the customer technical advisor, using industry and competitive knowledge and technical skills.
 </li>
 <li>
 Deliver product and technology briefings.
 </li>
 <li>
 Assist in the development of technical responses to RFIs and RFPs.
 </li>
 <li>
 Assist in enabling sales teams on specific value propositions, competitive differentiation and best practices to help them position Symantec solutions.
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 At least 3+ years of relevant experience as presales engineer within cyber security domain.
 </li>
 </ul>
 
 
</div>

Symantec Senior Presales Engineer

Trend Micro Inc.

<div>When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
ABOUT TREND MICRO
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
POSITION OVERVIEW
The Regional Account Manager (RAM) with [Dubai, UAE] will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .
PRIMARY RESPONSIBILITIES<ul><li>
Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services</li><li>
Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service</li><li>
Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities
</li><li>Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams</li><li>
Attain revenues goals per quarter allocation in line with BU goals</li><li>
Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)</li><li>
Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage
</li><li>Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning
</li><li>Communicate relevant information to stakeholders to facilitate decision making</li><li>
Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements</li><li>
Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support</li><li>
Lead and support any client meetings/calls
</li><li>Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP</li></ul>
EXPERIENCE<ul><li>
Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.</li><li>
Account Management certification such as SPIN or TAS would be highly regarded.</li><li>
Sales Based Certifications</li><li>
Security Certification</li><li>
Exposure to both End Customer Environments and Channels</li><li>
Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise</li><li>
Proven Account Management experience in commercial sector</li><li>
Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets
</li><li>Must have growth-oriented mindset and experience of working in the collaborative environment
</li><li>Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level</li><li>
Ability to network, create and build strong relationships senior executive relationships</li><li>
Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language</li></ul>
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
#LI-Onsite
#LI-NA1
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.</div>

Regional Account Manager

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