crm & analytics manager Jobs in Kuwait City

crm & analytics manager

customer care representative Jobs in Kuwait City

customer care representative

customer service representative Jobs in Kuwait City

customer service representative

customer service team leader Jobs in Kuwait City

customer service team leader

regional crm & loyalty manager Jobs in Kuwait City

regional crm & loyalty manager

customer success manager

Gastronomica ME

<div>
 <p>
  The
  <strong>
   Regional
  </strong>
  <strong>
   CRM (Customer Relationship Management ) &amp; Loyalty Manager
  </strong>
  is responsible for developing and executing strategies to improve customer engagement, retention, and loyalty. This role involves managing the CRM system, analyzing customer data, and implementing targeted marketing campaigns to enhance customer lifetime value (CLV) and overall business performance. The Regional CRM &amp; Loyalty Manager collaborates with marketing, sales, and IT teams to ensure a seamless customer experience across all touchpoints.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   CRM Strategy &amp; Implementation
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement CRM strategies to drive customer acquisition, retention, and loyalty.
  </li>
  <li>
   Optimize customer segmentation to personalize marketing campaigns.
  </li>
  <li>
   Identify and implement automation to improve customer journey and engagement.
  </li>
 </ul>
 <p>
  <strong>
   Customer Data Management &amp; Insights
  </strong>
 </p>
 <ul>
  <li>
   Manage the CRM database, ensuring data accuracy and compliance with data protection regulations.
  </li>
  <li>
   Analyze customer behaviors, preferences, and purchasing patterns to derive actionable insights.
  </li>
  <li>
   Generate reports on customer trends, churn rates, and engagement metrics.
  </li>
 </ul>
 <p>
  <strong>
   Campaign Management &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Plan and execute email, SMS, and personalized marketing campaigns.
  </li>
  <li>
   Monitor and optimize customer touchpoints to enhance the overall experience.
  </li>
  <li>
   Test and refine CRM campaigns based on performance data and customer feedback.
  </li>
 </ul>
 <p>
  <strong>
   Customer Retention &amp; Loyalty Programs
  </strong>
 </p>
 <ul>
  <li>
   Develop and manage loyalty programs to increase repeat purchases.
  </li>
  <li>
   Implement retention strategies, including exclusive offers, rewards, and re-engagement tactics.
  </li>
  <li>
   Track and measure the effectiveness of loyalty initiatives.
  </li>
 </ul>
 <p>
  <strong>
   Cross-Departmental Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Work with the marketing team to align CRM strategies with brand campaigns.
  </li>
  <li>
   Collaborate with the sales team to improve lead conversion and customer satisfaction.
  </li>
  <li>
   Coordinate with IT to ensure the CRM platform functions efficiently and integrates with other systems.
  </li>
 </ul>
 <p>
  <strong>
   CRM System Optimization &amp; Innovation
  </strong>
 </p>
 <ul>
  <li>
   Research and recommend improvements in CRM tools and technologies.
  </li>
  <li>
   Ensure seamless integration of CRM software with other business systems.
  </li>
  <li>
   Keep up with CRM trends and best practices to maintain a competitive edge.
  </li>
 </ul>
 <p>
 </p>
</div>


Regional CRM & Loyalty Manager

Google

<div>
 <strong>
  Minimum qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent practical experience.
  </li>
  <li>
   10 years of experience with cloud native architecture in a customer-facing or support role.
  </li>
  <li>
   Leadership experience, such as people management, team lead, mentorship, or coaching.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience as a Pre-Business Manager or a People Manager in a technical customer-facing role within a professional services or Business Engineering team.
  </li>
  <li>
   Experience with software lifecycle, building tools, and architecting and developing software for distributed systems including data platform, Artificial Intelligence/Machine Learning and infrastructure.
  </li>
  <li>
   Experience in managing a team through business processes, operations and career development including account mapping, quota setting, quarterly/annual performance management, and managing information.
  </li>
  <li>
   Experience in engaging with, and presenting to technical stakeholders and executive leaders including tailoring and delivering messages by audience, asking questions, and leading conversations that drive business opportunity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
 <br/>
 <br/>
 As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working with customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
 <br/>
 <br/>
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead a team of Customer Engineers and build a growth culture. Focus on talent strategy and skills development to deliver cloud transformation outcomes for the customers and accelerate business goals for your territory.
  </li>
  <li>
   Promote partnerships with customers across the book of business. Provide leadership related to cloud, transformation and related industry trends.
  </li>
  <li>
   Partner with Google Cloud Business leadership to define technical go-to-market strategies and execution plans for the team's business.
  </li>
  <li>
   Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight to achieve a technical agreement and migration strategy, working with the customers, partners, and prospects.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>


Customer Engineering Manager, Google Cloud

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 <strong>
  Riyadh Saudi Arabia; Kuwait City, Kuwait; Doha, Qatar
 </strong>
 .
 <strong>
  Minimum qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  </li>
  <li>
   10 years of experience in a customer-facing role working with stakeholders and driving customer technical implementations or transformation programs.
  </li>
  <li>
   Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
  </li>
  <li>
   Ability to communicate in English and Arabic fluently to support client relationship management in this region.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MBA or Master&rsquo;s degree in a management, technical, or engineering field.
  </li>
  <li>
   Experience translating business requirements into technological solutions.
  </li>
  <li>
   Experience in application or workload migration to public cloud providers.
  </li>
  <li>
   Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  </li>
  <li>
   Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
  </li>
  <li>
   Excellent written and verbal communication, presentation, problem-solving, and client management skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google&rsquo;s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
 <br/>
 <br/>
 As a Delivery Executive, you will work directly with Google&rsquo;s most strategic customers on large multiyear transformational engagements underpinned by Google Cloud Platform (GCP) to drive business value for those customers. You will provide thought leadership, delivery management, and consulting to customer engagements while working with Google's cross-functional executives and key technical leaders to oversee the planning and deployment of solutions via GCP. You will also work closely with key Google partners, Global Strategic Initiatives (GSI), and our Global Delivery Center teams currently servicing key accounts.
 <br/>
 <br/>
 The Delivery Executive plays a leading role in delivering our most complex, multiteam, transformational engagements by combining a deep understanding of industry customers and cloud technologies.
 <br/>
 <br/>
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
  </li>
  <li>
   Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
  </li>
  <li>
   Develop relationships with stakeholders to understand customer&rsquo;s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
  </li>
  <li>
   Plan for customer events and launches, partnering with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
  </li>
  <li>
   Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>


Delivery Executive, Google Cloud Professional Services

Siemens

<div>
 <strong>
  Job Title:
 </strong>
 Account Director - Siemens Grid Software in Kuwait
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Kuwait City, Kuwait
 <br/>
 <br/>
 <strong>
  About Siemens:
  <br/>
  <br/>
 </strong>
 Siemens is a global leader in engineering and technology, shaping the future with 140 years of innovation across 190+ countries. We specialize in cutting-edge grid software solutions, driving the energy transition across the Middle East and Africa. Our focus is on empowering grid operators, utilities, municipalities, and industries with digital solutions that are transforming the energy landscape.
 <br/>
 <br/>
 <strong>
  Role Overview:
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a strategic, results-driven Account Director to drive sales and long-term growth for Siemens Grid Software in Kuwait. In this role, you will serve as the central leader of our Account Target Management strategy for selected Strategic Growth Accounts in Kuwait, helping shape the future of energy by accelerating the adoption of our grid software solutions. You will work within a high-performing team and collaborate closely with key stakeholders across industries such as oil &amp; gas, chemical, mining, airports, railways, and smart cities.
 <br/>
 <br/>
 As the Account Director in Kuwait, you will own the full leadership, engagement, and growth strategy for your assigned accounts&mdash;including many of our ~350 Target Accounts. You will be accountable for new sales, recurring software license expansion, and multi&ndash;line-of-business engagement, ensuring growth through at least two aligned Lines of Business. Success in this role requires an inspiring, future-oriented mindset, strong business acumen, creative problem-solving, and the ability to remain assertive and focused in complex, disruptive environments. You will define and execute top-down accounts and market plans that drive measurable results and long-term customer value.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, coach, and orchestrate cross-functional account and software development teams, ensuring strong collaboration, alignment, and performance across all stakeholders.
  </li>
  <li>
   Motivate and inspire teams by bringing creativity, imagination, energy, and enthusiasm to drive account growth and software adoption.
  </li>
  <li>
   Open doors and expand opportunities by identifying, initiating, and developing strategic customer relationships that position Siemens Grid Software for long-term success.
  </li>
  <li>
   Own and drive business outcomes, including revenue generation, account development, and execution of strategies that support both new sales and recurring software growth.
  </li>
  <li>
   Communicate effectively and with impact, acting as a strong networker and stakeholder manager who can influence, navigate complexity, and mobilize support across multiple organizations.
  </li>
  <li>
   Listen deeply and negotiate skillfully, presenting compelling value propositions that align with customer needs and strategic objectives.
  </li>
  <li>
   Demonstrate high self-motivation and accountability, consistently driving results, meeting commitments, and delivering on growth targets.
  </li>
  <li>
   Build and maintain trusted relationships with customers and internal teams, operating with integrity, reliability, and maturity in all interactions.
  </li>
  <li>
   Craft visionary perspectives on the future of the energy and digital grid landscape, championing progressive ideas and rallying teams and customers around change-driven agendas.
  </li>
  <li>
   Operate with a business-first mindset, prioritizing the success of the organization and customers over individual interests, always acting in the best interest of shared goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Skills &ndash; Digital and Solid:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in electrical engineering, or equivalent qualification.
  </li>
  <li>
   5&ndash;10 years of proven experience in a commercially focused Account Management, Account Director, or Sales Leadership role, ideally with experience coaching or leading a small team in a player/coach capacity.
  </li>
  <li>
   Deep expertise in the Kuwait energy industry, enabling strong credibility and strategic discussions with customer stakeholders.
  </li>
  <li>
   Proven experience in executive, revenue-generating roles requiring strong business acumen and commercial decision-making.
  </li>
  <li>
   Demonstrated ability to identify and capitalize on growth opportunities, navigating complex sales cycles and developing account strategies tailored to each customer's unique situation.
  </li>
  <li>
   Strong capability to engage and influence a broad network of stakeholders within customer organizations.
  </li>
  <li>
   A strong growth mindset with the ability to leverage team strengths, understand client needs deeply, and significantly grow recurring software license business across at least two Lines of Business (LoBs).
  </li>
  <li>
   Demonstrated ability to lead, coach, and facilitate communication between internal teams and customer teams to achieve clear growth goals and build internal champions.
  </li>
  <li>
   Strong ownership mindset, with a track record of building and executing account plans, sales strategies, and customer engagement programs that drive long-term success with strategic accounts.
  </li>
  <li>
   Strong product knowledge with the ability to deliver high-impact customer presentations, building trust and credibility up to the C-suite.
  </li>
  <li>
   Ability to gain deep insights into customer strategy and investment priorities, enabling the identification and advancement of innovative, future-oriented projects.
  </li>
  <li>
   Proven skill in account mapping and strategic solution alignment, ensuring solutions directly address client business challenges.
  </li>
  <li>
   Demonstrated ability to influence strategic decisions at the executive level through deep industry knowledge, product expertise, and strong relationship-building with C-suite stakeholders.
  </li>
  <li>
   Ability to integrate industry trends, innovation themes, and digital transformation narratives to support a challenger mindset and shape customer thinking.
  </li>
  <li>
   Confidence and credibility at all stages of the customer lifecycle, consistently acting as a trusted advisor and thought leader who drives value and revenue.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A dynamic, flexible, and modern work environment.
  </li>
  <li>
   Opportunities for personal growth and continuous learning within a collaborative team.
  </li>
  <li>
   Competitive salary with performance-driven incentives.
  </li>
  <li>
   A comprehensive benefits package, including social and financial perks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What else do you need to know?
  <br/>
  <br/>
 </strong>
 As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference.
 <br/>
 <br/>
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at https://www.siemens.com/global/en.html
 <br/>
 <br/>
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 <br/>
 <br/>
 We are looking forward to receiving your online application.
 <br/>
 <br/>
 Please note: Only complete applications can be considered in the selection process.
</div>


Account Director - Siemens Grid Software in Kuwait

TÜV SÜD

<p></p><div><div><div><div><div><div>Branch Manager - Kuwait
</div></div></div></div><div><div><div><div><p>T&Uuml;V S&Uuml;D &ndash; A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.<br>
</p><p></p><p>Established more than 150 years ago in Germany, T&Uuml;V S&Uuml;D is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. T&Uuml;V S&Uuml;D offers a wide range of testing &amp; product certification, inspection, auditing &amp; system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.
</p></div></div></div></div><div><div><div><div><p><b>Job Summary:
</b></p><p>The Branch Manager is responsible for leading and managing all operations within the assigned country, ensuring achievement of business objectives including profitability, revenue growth, cash flow, and quality targets. The role requires strong commercial acumen, strategic leadership, and operational excellence to deliver sustainable business performance while maintaining the highest standards of customer service and compliance with corporate policies.<br>
</p><p></p><p><b>Your Tasks
</b></p><ul><li>Lead and oversee all business operations, administration, and financial performance within the country to ensure alignment with regional and global objectives.
</li><li>Take full accountability for profit and loss (P&amp;L), revenue, cash flow, and quality performance targets.
</li><li>Develop, propose, and implement the annual business plan and budget, including setting monthly, quarterly, and annual targets for growth and profitability.
</li><li>Monitor business performance and prepare regular performance reports and forecasts for regional management.
</li><li>Drive sales growth, identify new business opportunities, and ensure customer retention across all business units.
</li><li>Represent the organization in meetings, forums, and events with clients, partners, regulators, and other stakeholders in accordance with company policies and procedures.
</li><li>Lead, motivate, and manage the country team, including recruitment, performance management, capability development, and succession planning.
</li><li>Ensure operational excellence, compliance with T&Uuml;V S&Uuml;D&rsquo;s standards, and adherence to local laws and regulations.
</li><li>Conduct regular market research and competitor analysis to support strategic decision-making.
</li><li>Foster effective collaboration between business units, clients, vendors, and government bodies to strengthen business relationships and drive growth initiatives.
</li><li>Promote a culture of integrity, innovation, and continuous improvement within the country organization
</li></ul><p><b>Your Qualifications and Skills
</b></p><ul><li>Bachelor&rsquo;s degree in Engineering or a related discipline.
</li><li>Postgraduate qualification (MBA or equivalent) in Business Management or Marketing is preferred.
</li><li>Minimum 8&ndash;10 years of progressive experience in business operations and management, including experience with multinational organizations.
</li><li>Demonstrated success in leading a business or large-scale operations, with strong understanding of financial management, sales, and business development.
</li><li>In-depth knowledge of the TIC industry, with proven ability to translate strategic goals into operational results.
</li></ul><p><b>Your Competencies
</b></p><ul><li>Strategic and Analytical Thinking
</li><li>Financial and Commercial Acumen
</li><li>Leadership and People Development
</li><li>Customer Focus and Relationship Management
</li><li>Market Awareness and Business Development
</li><li>Effective Communication and Negotiation
</li><li>Integrity, Accountability, and Professionalism
</li></ul></div></div></div></div><div><div><div><div><p>We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are T&Uuml;V S&Uuml;D.
</p></div></div></div></div><div><div><div><div>Work Area: Others
</div></div></div></div><div><div><div><div>Country/Region: Kuwait
</div></div></div></div><div><div><div><div>Job Location: Kuwait
</div></div></div></div><div><div><div><div>Working Model: Onsite
</div></div></div></div><div><div><div><div>Employment Type: Full time / regular
</div></div></div></div><div><div><div><div>Company: Saudi Arabia RHQ
</div></div></div></div><div><div><div><div>Org Unit Code: AM
</div></div></div></div><div><div><div><div>Requisition ID: 3052
</div></div></div></div><div><div><div><div>Duration in months (if limited contract):</div></div></div></div></div></div><div></div>

Branch Manager - Kuwait

<div>
 <strong>
  Job Title:
 </strong>
 Vertical Sales Account Manager &ndash; Siemens Digital Industries
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Kuwait City, Kuwait
 <br/>
 <br/>
 <strong>
  Introduction:
  <br/>
  <br/>
 </strong>
 At Siemens, we empower our people to stay resilient and relevant in a constantly evolving world. We&rsquo;re looking for curious, driven individuals who seek creative ways to grow, learn, and make a meaningful impact &mdash; today and in the future.
 <br/>
 <br/>
 Siemens Digital Industries is a leading innovator in industrial automation and digitalization. Our mission is to help customers in both discrete and process industries maximize growth, profitability, and sustainability through advanced technology and long-term partnership.
 <br/>
 <br/>
 Join our Digital Industries team as a Vertical Sales Account Manager and help us reimagine the future of Kuwait&rsquo;s industries by driving digital transformation and building strong, lasting customer relationships
 <strong>
  .
  <br/>
  <br/>
 </strong>
 <strong>
  Your Impact and Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Strategic Account Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute mid- to long-term account strategies that align customer goals with Siemens&rsquo; automation and digitalization portfolio.
  </li>
  <li>
   Segment and prioritize accounts by strategic potential, defining appropriate engagement models (e.g., high-touch vs. digital-led).
  </li>
  <li>
   Conduct regular account reviews to track progress, identify opportunities, and realign plans using performance data and market insights.
  </li>
  <li>
   Build and maintain trusted relationships with key stakeholders and C-level executives, positioning Siemens as a strategic partner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Development &amp; Pipeline Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the entire sales pipeline &mdash; from opportunity creation and qualification to negotiation and closure &mdash; ensuring quality, balance, and profitability.
  </li>
  <li>
   Identify and develop new business opportunities while expanding existing relationships across key verticals (manufacturing, oil &amp; gas, utilities, infrastructure).
  </li>
  <li>
   Leverage CRM insights, marketing campaigns, and data analytics to drive lead generation and targeted engagement.
  </li>
  <li>
   Assess customer requirements and financial conditions to determine the optimal solution fit, go-to-market approach, and ROI potential.
  </li>
  <li>
   Incorporate Siemens Financial Services (SFS) and innovative commercial models to strengthen deal structures and partnerships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Value Creation &amp; Opportunity Execution
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop compelling value propositions that demonstrate measurable customer impact and return on investment.
  </li>
  <li>
   Collaborate with Sales Specialists, Technical Sales, and Solution Architects to design competitive proposals that align technical and commercial elements.
  </li>
  <li>
   Monitor risks and adjust strategies throughout the sales process to ensure successful outcomes.
  </li>
  <li>
   Promote upselling and cross-selling through a broad internal and customer advocacy network.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership &amp; Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Orchestrate cross-functional teams to ensure consistent customer engagement and delivery of integrated, end-to-end solutions.
  </li>
  <li>
   Foster collaboration across marketing, technical support, service, and regional/global teams to accelerate growth and share best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sales Governance &amp; Performance Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain accurate CRM records (e.g., Salesforce) and ensure forecast transparency and accuracy.
  </li>
  <li>
   Use data-driven insights to analyze account performance, pipeline health, and sales effectiveness.
  </li>
  <li>
   Participate in win/loss reviews and apply learnings to enhance execution quality.
  </li>
  <li>
   Publish success stories that highlight customer value and Siemens&rsquo; contribution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You will excel in this role if you bring:
  <br/>
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   A bachelor&rsquo;s degree in engineering, Business Administration, or a related field (Master&rsquo;s degree preferred).
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   Proven experience in B2B sales, key account management, or vertical sales, ideally within automation, digital industries, or industrial solutions.
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   Strong strategic and analytical thinking, with the ability to translate customer insights and market data into actionable strategies.
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   Excellent communication, negotiation, and stakeholder management skills, with confidence in engaging all organizational levels, including C-suite executives.
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   Demonstrated ability to orchestrate cross-functional teams and deliver complex solutions collaboratively.
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   High proficiency in CRM systems (preferably Salesforce) and digital tools to manage pipelines, forecasting, and analytics.
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   A customer-focused, proactive, and growth-oriented mindset, with a passion for continuous learning and innovation.
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   Fluency in English; Arabic language skills are an advantage.
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  You&rsquo;ll benefit from:
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   2 to 3 days of mobile working per week as a global Siemens standard.
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   A diverse and inclusive culture where everyone can bring their full self to work.
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   A supportive environment that values innovation, learning, and collaboration.
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   A strong foundation for personal and professional development.
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   An extraordinary variety of learning and growth opportunities &mdash; in a global organization leading digital transformation.
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  Create a better #TomorrowWithUs!
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 We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
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 We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That&rsquo;s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time. Please note: Only complete applications can be considered in the selection process.
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Vertical Sales Account Manager - Kuwait

Antal

<p><b>Position Name : General Manager</b></p><p>One of our clients in the restaurant &amp; hospitality industry-a fast-growing, chef-driven caf&eacute; group is looking for a General Manager for their business fast growing operations. The General Manager oversees the full caf&eacute; and restaurant operations across all branches, ensuring business growth, operational excellence, financial performance, and brand consistency. This role is responsible for strategic planning, staff leadership, menu development oversight, cost control, and driving customer satisfaction. The General Manager ensures that all departments function in alignment with company goals and maintains high standards in product quality, service, and overall business performance.</p><p><b>Location: Kuwait </b></p><p><b>Years of Experience: Minimum 7-10 years of experience in the F&amp;B or hospitality industry, with at least 3 years in a senior leadership role.</b></p><p><b>Education: Bachelors degree in Hospitality Management, Business Administration, or related field.</b></p><p><b>Reports To: Owner / Managing Director</b></p><p><b>Direct Reports: Operations Manager, Area Manager, Executive Chef, Head Chef, Finance</b><br/><b>Manager, Marketing Manager, Quality Control Manager, HR, Store Managers</b></p><p><b>Notice Period: Immediate joiners or a maximum one-month notice period.</b></p><p><b>Job Description</b></p><p>1. Business Growth &amp; Strategy</p><ul><li>Develop long-term business strategies to support expansion, revenue growth, and brand positioning.</li><li>Analyze market trends and competitor activities to identify opportunities for improvement and innovation.</li><li>Lead the planning and execution of new store openings or major operational initiatives.</li><li>Ensure the brand remains competitive through menu updates, pricing decisions, and customer engagement strategies.</li></ul><p>2. Financial Management</p><ul><li>Oversee the financial performance of all branches including sales, cost control, and profitability.</li><li>Approve budgets for operations, marketing, purchasing, and manpower planning.</li><li>Review P&amp;L reports, variances, and financial forecasts to ensure effective cost management.</li><li>Ensure proper cash handling, inventory control, and compliance with financial policies.</li></ul><p>3. Operations Leadership</p><ul><li>Ensure smooth and efficient operations in all branches through direct supervision of key department heads.</li><li>Establish and monitor operational policies, SOPs, and brand standards.</li><li>Ensure strong coordination between kitchen, service, purchasing, HR, store managers, and support departments.</li><li>Regularly conduct site visits to review service quality, cleanliness, staff performance, and customer satisfaction.</li></ul><p>4. Product Quality &amp; Kitchen Performance</p><ul><li>Work closely with Executive Chef, Head Chef, and Quality Control Manager to maintain food consistency and safety.</li><li>Approve new menu items, costings, and seasonal promotions.</li><li>Ensure compliance with food hygiene standards, kitchen productivity, and recipe accuracy.</li></ul><p>5. Human Resources &amp; Staff Development</p><ul><li>Provide leadership to all employees and department managers.</li><li>Approve recruitment plans, training programs, and staff performance evaluations.</li><li>Address employee concerns, disciplinary actions, and incentive programs when needed.</li><li>Maintain a positive organizational culture based on teamwork, respect, and high standards.</li></ul><p>6. Customer Experience &amp; Brand Management</p><ul><li>Ensure that every branch delivers exceptional service and consistent brand experience.</li><li>Respond to major customer escalations and implement corrective measures.</li><li>Oversee marketing initiatives, campaigns, and brand identity with the Marketing Manager.</li><li>Drive initiatives that increase customer loyalty and repeat visits.</li></ul><p>7. Compliance &amp; Company Policies</p><ul><li>Ensure compliance with all local laws, health and safety regulations, and internal company policies.</li><li>Monitor adherence to operational SOPs, HR policies, and food safety procedures.</li><li>Ensure documentation, audits, and company reports are accurate and submitted on time.</li></ul><p>8. Reporting &amp; Communication</p><ul><li>Provide clear and timely communication between the management team and the owners.</li><li>Submit weekly, monthly, and quarterly performance reports.</li><li>Lead management meetings and ensure all departments are aligned with company objectives.</li></ul><p><b>QUALIFICATIONS &amp; REQUIREMENTS</b></p><ul><li>Strong leadership, communication, and decision-making skills.</li><li>Proven track record in multi-branch operations, financial analysis, and staff management.</li><li>Excellent understanding of food safety, quality standards, customer service, and marketing principles.</li><li>Ability to work under pressure, lead diverse teams, and meet business targets.</li></ul><p><b>WORKING CONDITIONS</b></p><ul><li>Full-time position with flexible hours depending on operational needs.</li><li>Requires regular visits to all branches and central kitchen operations.</li><li>May involve extended working hours during peak seasons or special events.</li></ul><p><b>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted</b>.</p><p>Job Type: Full-time</p><p>Pay: Up to KD1,700.000 per month</p>

General Manager - Restaurant

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