customer success manager

R4T Communications Ltd.

Job SummaryR4T Communications Ltd. is seeking a proactive and customer-focused Customer Success Manager to join our team in Kuwait City.In this role, you will be responsible for onboarding clients, maintaining strong relationships, and ensuring long-term customer satisfaction for our digital communication and email-based solutions. This position is ideal for a results-driven professional with a passion for client success and retention.Key Responsibilities<ul><li>Manage onboarding and implementation of new clients</li><li>Build and maintain strong, long-term customer relationships</li><li>Serve as the primary point of contact for client inquiries and support</li><li>Monitor customer usage and engagement to ensure success</li><li>Identify opportunities for upselling and cross-selling services</li><li>Collaborate with technical and support teams to resolve issues</li><li>Provide product training and guidance to clients</li><li>Track customer satisfaction, retention, and churn metrics</li><li>Prepare reports on client performance and engagement</li><li>Proactively identify risks and ensure customer retention</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Communications, IT, or a related field</li><li>4&ndash;7 years of experience in customer success, account management, or client relations</li><li>Experience in SaaS, email platforms, or digital services is highly preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to manage multiple client accounts effectively</li><li>Analytical mindset with strong problem-solving abilities</li><li>Familiarity with CRM tools (e.g., Salesforce, HubSpot)</li><li>Ability to work independently and collaboratively</li><li>Experience in the GCC market is an advantage</li><li>Must have the legal right to work in Kuwait</li></ul>Compensation &amp; BenefitsSalary: KWD 800 &ndash; KWD 1,200 per month (depending on experience)Benefits include:<ul><li>Health insurance</li><li>Annual leave and public holidays</li><li>Performance-based bonuses</li><li>Professional development and training</li><li>Career growth opportunities</li><li>Supportive and collaborative work environment</li></ul>Working Arrangement<ul><li>Full-time position</li><li>On-site (Kuwait City, Kuwait)</li></ul>Application ProcessInterested applicants may submit their CV/Resume through Indeed. Only shortlisted candidates will be contacted.Job Type: Full-timePay: KD800.000 - KD1,200.000 per monthWork Location: In person

Customer Success Manager

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Engineering Manager
 
 ...
 
 
 This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.
 
 
 
 Location:
 
 This is a globally remote role.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Manage a growing engineering team to optimise the quality and velocity of both development and operations
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Implement disciplined engineering and operations processes
 </li>
 <li>
 Represent the BootStack team with respect to stakeholders, customers, and external teams
 </li>
 <li>
 Ensure proper team focus on priorities, milestones, and deliverables
 </li>
 <li>
 Work to meet service level agreements with customer deployments around the globe
 </li>
 <li>
 Deliver quality managed services in a consistent, timely manner
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Bachelors (or equivalent) education in a technology field
 </li>
 <li>
 Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
 </li>
 <li>
 Proven experience with OpenStack
 </li>
 <li>
 Demonstrated strong commitment to testing methodologies and maintainable code quality
 </li>
 <li>
 Experience with Linux system administration, Ubuntu/Debian a plus
 </li>
 <li>
 Strong communication and cooperation skills
 </li>
 <li>
 Experience with agile software development methodologies
 </li>
 <li>
 Experience working in and managing distributed teams
 </li>
 <li>
 Technical aptitude for understanding complex distributed systems
 </li>
 <li>
 Experience with cloud topologies and technologies
 </li>
 <li>
 Travel to team and company events and customer meetings, roughly 20% or less
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

OpenStack Engineering Manager

Ramr

The Assistant Boutique Manager supports the daily operations of a fashion boutique, ensuring an exceptional customer experience while driving sales performance and maintaining brand standards. This role assists the Boutique Manager in team leadership, inventory control, visual merchandising, and overall store management.Qualifications &amp; Skills:<ul><li>Previous experience in retail.</li><li>Strong leadership and interpersonal skills.</li><li>Excellent communication and customer service abilities.</li><li>Sales-driven mindset with attention to detail.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Knowledge of visual merchandising principles.</li><li>Proficiency in POS systems and basic computer skills.</li></ul>Job Type: Full-timeWork Location: In person

Asst. Boutique manager

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>The ESM Systems Engineer III is required to be certified at the expert level in multiple disciplines of systems and security (e.g., MCSE &amp; CISSP) and provides expert level engineering and management support for all Enterprise systems. ESMs support Enterprise-class infrastructure in the RCC-SWA by providing optimization, administration, and technical documentation of all Enterprise infrastructure systems. Resolves and appropriately completes assigned cases and change requests and acts as an escalation of support issues. The core infrastructure technology duties include Enterprise Microsoft Active Directory, Azure Active Directory (Entra ID), SCCM (MECM), WSUS, SQL, ADFS, MIM/FIM, DNS, OCSP, and PKI system security and policy configuration, PowerShell scripting, and top-level support for enterprise-wide initiatives in a virtualized environment. The position is a senior role and will mentor Systems Engineers and serve as the primary support entity for problem escalation, reporting directly to the section team lead. Broad knowledge and expert level hands-on experience in a large Enterprise are essential for success in this role. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver&rsquo;s license in order to be qualified for this position.</div> 
<div></div>
Responsibilities:
<ul><li>Provides Enterprise-level support for Active Directory, Azure Active Directory (Entra ID), and Windows File Services in an Enterprise environment for global initiatives.</li><li>
Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.</li><li>
Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.</li><li>
Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.</li><li>
Coordinates and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.</li><li>
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li><li>
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>
Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Qualifications:</li><li>
Security Clearance:<ul><li>
Requires an active Secret Clearance</li></ul></li><li>
Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
<ul><li>Bachelor&rsquo;s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline Environment (BE) certifications cannot also be used as a Computing Environment (CE).</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
BASELINE:<ul><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CCSP: Certified Cloud Security Professional</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: MCSA: Cloud Platform</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Data Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCTS: Administering and Deploying System Center 2012 Configuration Manager (SCCM)</li></ul></li><li>
Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.<ul><li>
Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.</li><li>
Platforms including a combination of the following:
<ul><li>Microsoft Active Directory</li><li>
Azure Active Directory (Entra ID)</li><li>
MECM (SCCM)</li><li>
Intune</li><li>
WSUS</li><li>
SQL</li><li>
MIM/FIM</li><li>
ADFS</li><li>
DNS</li><li>
PKI</li><li>
Azure Virtual Desktop in a Wide Area Network.</li></ul></li><li>
Experience with a customer service-oriented company</li></ul></li><li>
Skills &amp; Technology Used:
<ul><li>Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills.</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.</li><li>
Ability to Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.
</li><li>Active Directory, Azure Active Directory (Entra ID) and Windows Enterprise environment.</li><li>
System Center Configuration Manager.</li><li>
Ability to analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD).</li><li>
MS Active Directory Domain Services.</li><li>
MS Active Directory Certificate Services (AD CS).</li><li>
Ability to create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

ESM Systems Engineer III

V2X Inc

<div>
 
 Overview
 
 
 
 
 Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
 
 
 
 The ESM Systems Engineer III is required to be certified at the expert level in multiple disciplines of systems and security (e.g., MCSE &amp; CISSP) and provides expert level engineering and management support for all Enterprise systems. ESMs support Enterprise-class infrastructure in the RCC-SWA by providing optimization, administration, and technical documentation of all Enterprise infrastructure systems. Resolves and appropriately completes assigned cases and change requests and acts as an escalation of support issues. The core infrastructure technology duties include Enterprise Microsoft Active Directory, Azure Active Directory (Entra ID), SCCM (MECM), WSUS, SQL, ADFS, MIM/FIM, DNS, OCSP, and PKI system security and policy configuration, PowerShell scripting, and top-level support for enterprise-wide initiatives in a virtualized environment. The position is a senior role and will mentor Systems Engineers and serve as the primary support entity for problem escalation, reporting directly to the section team lead. Broad knowledge and expert level hands-on experience in a large Enterprise are essential for success in this role. Program: OMDAC-SWACA
 
 
 
 This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
 
 
 
 
 You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver&rsquo;s license in order to be qualified for this position.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provides Enterprise-level support for Active Directory, Azure Active Directory (Entra ID), and Windows File Services in an Enterprise environment for global initiatives.
 </li>
 <li>
 Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.
 </li>
 <li>
 Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.
 </li>
 <li>
 Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.
 </li>
 <li>
 Coordinates and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.
 </li>
 <li>
 Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
 </li>
 <li>
 Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
 </li>
 <li>
 Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
 </li>
 <li>
 Performs other duties and assignments as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications:
 </li>
 <li>
 Security Clearance:
 </li>
 <ul>
 <li>
 Requires an active Secret Clearance
 </li>
 </ul>
 <li>
 Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
 </li>
 <li>
 This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline Environment (BE) certifications cannot also be used as a Computing Environment (CE).
 </li>
 <li>
 The authorized certifications for this job title are listed as follows:
 </li>
 </ul>
 <li>
 BASELINE:
 </li>
 <ul>
 <li>
 Cisco: CCNP: Certified Network Professional - Security
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner
 </li>
 <li>
 CompTIA: SecurityX ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CCSP: Certified Cloud Security Professional
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 </ul>
 <li>
 COMPUTING ENVIRONMENT (CE):
 </li>
 <ul>
 <li>
 Microsoft: 365 Certified: Enterprise Administrator Expert
 </li>
 <li>
 Microsoft: Certified: Azure Database Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Security Engineer Associate
 </li>
 <li>
 Microsoft: Certified: Azure Solutions Architect Expert
 </li>
 <li>
 Microsoft: MCSA: Cloud Platform
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2012
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2016
 </li>
 <li>
 Microsoft: MCSE: Cloud Platform and Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Core Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Data Management and Analytics
 </li>
 <li>
 Microsoft: MCSE: Productivity Solutions Expert
 </li>
 <li>
 Microsoft: MCSE: Server Infrastructure 2012
 </li>
 <li>
 Microsoft: MCTS: Administering and Deploying System Center 2012 Configuration Manager (SCCM)
 </li>
 </ul>
 <li>
 Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
 </li>
 <ul>
 <li>
 Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.
 </li>
 <li>
 Platforms including a combination of the following:
 </li>
 <ul>
 <li>
 Microsoft Active Directory
 </li>
 <li>
 Azure Active Directory (Entra ID)
 </li>
 <li>
 MECM (SCCM)
 </li>
 <li>
 Intune
 </li>
 <li>
 WSUS
 </li>
 <li>
 SQL
 </li>
 <li>
 MIM/FIM
 </li>
 <li>
 ADFS
 </li>
 <li>
 DNS
 </li>
 <li>
 PKI
 </li>
 <li>
 Azure Virtual Desktop in a Wide Area Network.
 </li>
 </ul>
 <li>
 Experience with a customer service-oriented company
 </li>
 </ul>
 <li>
 Skills &amp; Technology Used:
 </li>
 <ul>
 <li>
 Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
 </li>
 <li>
 Excellent organizational, interpersonal, written, and verbal communication skills.
 </li>
 <li>
 Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.
 </li>
 <li>
 Ability to Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.
 </li>
 <li>
 Active Directory, Azure Active Directory (Entra ID) and Windows Enterprise environment.
 </li>
 <li>
 System Center Configuration Manager.
 </li>
 <li>
 Ability to analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD).
 </li>
 <li>
 MS Active Directory Domain Services.
 </li>
 <li>
 MS Active Directory Certificate Services (AD CS).
 </li>
 <li>
 Ability to create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
</div>

Hilton

<div>Telephones Manager
Telephones Manager manages hotel phone calls and ensures on-time and accurate handling of Guest calls and management messages and enquiries 
 
What will I be doing? 
As Telephones Manager, you will ensure on-time and accurate handling of Guest calls and management messages, enquiries and emergencies. Telephones Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Manage the daily calls and guest messages operations</li><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure all messages are correctly and promptly accepted and delivered for both Guests and management</li><li>
Ensure all wake up calls take place at the correct time</li><li>
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li><li>
Handle emergency calls immediately and relay comprehensive and accurate information, as required</li><li>
Demonstrate a high level of customer service at all times</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Attend appropriate training courses, when required</li><li>
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Telephones Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Positive attitude and good communication skills, especially on the telephone</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a customer-focused industry</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephones Manager

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Explore 107+ Customer success manager in Kuwait City this April. Find roles across top companies and apply now to boost your career.

107 customer success manager jobs In Kuwait City

Customer Success Manager

OpenStack Engineering Manager

Asst. Boutique manager

ESM Systems Engineer III

ESM Systems Engineer III

Telephones Manager

Customer Care Officer