customer success manager

Burq

<div>
 We're looking for a Customer Success Manager to help our growing customer base succeed with our platform. You'll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You'll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
 
 
 This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform
 </li>
 <li>
 Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery
 </li>
 <li>
 Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions
 </li>
 <li>
 Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption
 </li>
 <li>
 Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes
 </li>
 <li>
 Track account health metrics and identify expansion or upsell opportunities
 </li>
 <li>
 Develop account success plans for strategic customers within your book
 </li>
 <li>
 Contribute to building scalable processes for customer success as our team grows
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in Customer Success in the B2B SaaS space
 </li>
 <li>
 Proven experience managing a large book of accounts with varying needs
 </li>
 <li>
 Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch
 </li>
 <li>
 Strong understanding of customer retention strategies and handling escalations effectively
 </li>
 <li>
 Excellent communication skills&mdash;able to explain complex solutions simply and clearly
 </li>
 <li>
 Ability to build trust quickly and foster strong customer relationships
 </li>
 <li>
 Organized, self-motivated, and able to manage competing priorities with minimal oversight
 </li>
 <li>
 Familiarity with the last-mile delivery or logistics industry is a plus
 </li>
 </ul>
</div>

Customer Success Manager

<div>We&rsquo;re looking for a Customer Success Manager to help our growing customer base succeed with our platform. You&rsquo;ll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You&rsquo;ll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
What You&rsquo;ll Do<ul>
<li>
Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform.</li>
<li>Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery.</li>
<li>Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions.</li>
<li>Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption.</li>
<li>Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes.</li>
<li>Track account health metrics and identify expansion or upsell opportunities.</li>
<li>Develop account success plans for strategic customers within your book.</li>
<li>Contribute to building scalable processes for customer success as our team grows.</li>
</ul>
Requirements<ul>
<li>
3-5 years of experience in Customer Success in the B2B SaaS space.</li>
<li>Proven experience managing a large book of accounts with varying needs.</li>
<li>Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch.</li>
<li>Strong understanding of customer retention strategies and handling escalations effectively.</li>
<li>Excellent communication skills&mdash;able to explain complex solutions simply and clearly.</li>
<li>Ability to build trust quickly and foster strong customer relationships.</li>
<li>Organized, self-motivated, and able to manage competing priorities with minimal oversight.</li>
<li>Familiarity with the last-mile delivery or logistics industry is a plus.</li></ul></div>

TEKHQS

<div>
 
 About The Job
 
 
 
 We are seeking a
 
 C
 
 
 SM Project Manager (Logistics SaaS)
 
 to lead and deliver projects that directly impact our existing and onboarded customers. This role sits at the intersection of Customer Success, Customer Service, Operations, Product, and Engineering, ensuring seamless execution of initiatives that improve customer experience, retention, and operational efficiency.
 
 
 The ideal candidate has strong experience managing projects in a SaaS environment, particularly those supporting customer-facing teams, process improvements, and system enhancements. A solid understanding of logistics or supply chain operations is highly preferred, along with the ability to translate customer and operational needs into clear, actionable project requirements.
 
 
 You will be responsible for managing scope, timelines, dependencies, and risks while driving alignment across stakeholders. This role requires excellent communication skills, a customer-first mindset, and hands-on experience with modern project management tools and Agile or hybrid methodologies.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 3+ years of experience in a Project Manager or similar role
 </li>
 <li>
 Experience supporting Customer Service, Customer Success, or Account Management teams in a SaaS environment
 </li>
 <li>
 Experience managing projects impacting existing/onboarded customers, including process improvements and system enhancements
 </li>
 <li>
 Experience working cross-functionally with Customer Service, Operations, Product, and Engineering teams
 
 
 
 </li>
 </ul>
 
 Preferred Industry Knowledge
 
 
 
 <ul>
 <li>
 Working knowledge of logistics, freight, trucking, or supply chain operations
 </li>
 <li>
 Familiarity with logistics SaaS platforms and customer service workflows
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelors degree in Business, Information Technology, Computer Science, Engineering
 
 
 
 </li>
 </ul>
 
 Project Management Skills
 
 
 
 <ul>
 <li>
 Ability to manage project scope, timelines, priorities, risks, and dependencies
 </li>
 <li>
 Experience with Agile or hybrid project management methodologies
 </li>
 <li>
 Proficiency with project management tools (Jira, Asana, ClickUp, Monday, or similar)
 </li>
 <li>
 Strong documentation and reporting skills
 
 
 
 </li>
 </ul>
 
 Technical &amp; Systems Knowledge
 
 
 
 <ul>
 <li>
 Understanding of SaaS platforms, internal tools, and system integrations
 </li>
 <li>
 Experience with CRM, ticketing, or customer support systems
 </li>
 <li>
 Ability to translate customer service and operational needs into clear project requirements
 
 
 
 </li>
 </ul>
 
 Communication &amp; Customer Focus
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to collaborate closely with frontline customer service teams
 </li>
 <li>
 Experience leading meetings, managing stakeholders, and driving alignment
 </li>
 <li>
 Strong customer-first mindset focused on retention and service quality
 
 </li>
 </ul>
</div>

TCP Software

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include retaining and expanding our install base by helping our customers fully realise potential ROI through our service offerings by:
 
 
 <ul>
 <li>
 Helping drive adoption through engagement.
 </li>
 <li>
 Understanding our customers' business and identifying areas of opportunity/growth to application of our service offerings.
 </li>
 <li>
 Aligning our customers' needs with additional potential matches from our product suite.
 
 
 </li>
 </ul>
 The Technical Success Manager role is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, and share a passion for technology and a love for working in a dynamic environment.
 
 
 
 As a Technical Success Manager you will:
 
 
 
 <ul>
 <li>
 Build a deep technical understanding of our product suite, service offerings and their potential impact on our customer install base.
 </li>
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 Take complete ownership of identifying and resolving technical challenges in the way of complete adoption.
 </li>
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 Develop a functional understanding of complex issues and take complete ownership of resolving and/or project managing a resolution to such issues.
 </li>
 <li>
 Formulate business solutions for technical problems to align cross functional teams on customer needs.
 </li>
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 Strong technical aptitude, passion, and commitment for Technical Success
 </li>
 <li>
 Strong time management skills
 </li>
 <li>
 Ability to articulate a clear, concise return on the investment value statement.
 </li>
 <li>
 Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
 </li>
 <li>
 Ensure a high rate of renewal across the customer base- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
 </li>
 <li>
 Identify opportunities to up-sell / cross-sell within the existing customer base.
 </li>
 <li>
 Manage existing accounts and maintain relationships with decision-makers at the executive and management levels.
 </li>
 <li>
 Manage and track customer and transactional information in a CRM system.
 </li>
 <li>
 Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers' expectations.
 </li>
 <li>
 Provide product demonstrations and general support to prospective customers.
 </li>
 <li>
 Develop and deliver strategies that help drive our clients business.
 </li>
 <li>
 Keep abreast of competition, competitive issues, and products.
 </li>
 <li>
 Practice active, excellent communication with management, customers, and support staff
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience working in Customer Success and/or Account Management is a must.
 </li>
 <li>
 Experience working as a Solution Consultant and/or Sales Engineer highly desirable.
 </li>
 <li>
 Technical exposure to solution delivery, implementation, product development will be considered a plus.
 </li>
 <li>
 Outstanding organizational skills, ability to manage multiple projects.
 </li>
 <li>
 Passionate about building customer relationships.
 </li>
 <li>
 Experience driving adoption of SaaS-based solutions Ability to thrive in a fast-paced startup environment.
 </li>
 <li>
 2-3+ Years of account management or similar role
 </li>
 <li>
 Salesforce.com experience is a plus.
 </li>
 <li>
 Previous Success or Sales experience is a plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient &amp; Out-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life set up you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values their team
 </li>
 </ul>
</div>

Technical Success Manager

GULF DIGITAL LLC

Location: Lahore,Pakistan Employment Type: Full-time Reports To: Head of Client Success / Account Director / Sales Lead Salary:PKR 100,000 - 150,000Job SummaryWe are seeking an experienced and proactive Remote Relationship Manager to build, nurture, and grow strong long-term relationships with our clients. As a key member of the team, you&rsquo;ll support clients virtually by understanding their needs, offering tailored solutions, and ensuring exceptional customer satisfaction while driving account growth. Careers Page+1Key Responsibilities<ul><li>Build and maintain strong client relationships through remote channels (email, phone, video calls, chat). Careers Page</li><li>Understand client needs and objectives to recommend appropriate products or services. Careers Page</li><li>Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly. Careers Page</li><li>Conduct virtual meetings and presentations to engage clients and reinforce value. Superworks</li><li>Collaborate with internal teams (Sales, Support, Product) to deliver effective solutions. Careers Page</li><li>Track client feedback, trends, and satisfaction to improve service delivery. Careers Page</li><li>Identify opportunities for upselling, cross-selling, and account expansion. Careers Page</li><li>Achieve performance targets such as retention rates, revenue growth, and client satisfaction scores. Careers Page</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field (or equivalent experience). Careers Page</li><li>Proven experience in client relationship management, account management, customer success, or a similar role. Careers Page</li><li>Excellent communication skills (written and verbal), especially in virtual settings. Superworks</li><li>Strong interpersonal and problem-solving abilities. Careers Page</li><li>Comfortable using CRM software (e.g., Salesforce, HubSpot) and remote collaboration tools. Careers Page</li><li>Ability to work independently and manage time effectively in a remote environment. Superworks</li></ul>Preferred Skills (optional)<ul><li>Experience in sales, upselling, or business development.</li><li>B2B</li><li>Experience in virtual presentations and client workshops.</li><li>Familiarity with analytics tools or customer feedback platforms.</li></ul>What We Offer<ul><li>Opportunity to work with a global client portfolio.</li><li>Professional growth and career advancement.</li><li>Performance-based incentives.</li></ul>Job Type: Contract Contract length: 24 monthsPay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>5year: 3 years (Preferred)</li></ul>Work Location: In person

Relationship Manager (Lahore Pakistan)

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Mid-Market Account Manager, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. Familiarity with relevant industries for Motive is strongly preferred.
 
 
 A successful Mid-Market Account Manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals. You&rsquo;ll thrive in a fast-paced, quota-driven environment and benefit from a close collaboration with cross-functional teams.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business.
 </li>
 <li>
 Conduct in-depth discovery to align Motive&rsquo;s offerings to customers&rsquo; operational and strategic challenges.
 </li>
 <li>
 Present comprehensive product demos and proposals for customers with complex needs and decision-making processes.
 </li>
 <li>
 Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
 </li>
 <li>
 Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
 </li>
 <li>
 Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive&rsquo;s business objectives.
 </li>
 <li>
 Drive strategic account planning to achieve and exceed higher-value revenue targets.
 </li>
 <li>
 Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
 </li>
 <li>
 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers).
 </li>
 <li>
 Proven software sales experience and ideally relevant industry experience in Motive&rsquo;s verticals (e.g., transportation, logistics, construction).
 </li>
 <li>
 Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
 </li>
 <li>
 In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
 </li>
 <li>
 Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
 </li>
 <li>
 Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Mid-Market Account Manager, Expansion

TalentPop App

<div>
 Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)
 
 
 Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.
 
 
 
 TalentPop App
 
 is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven
 
 Customer Support and Sales Specialist
 
 &mdash;a role where you own the customer experience from initial contact through retention and expansion.
 
 
 This is a vital, dual-focus position for a professional who is equally adept at
 
 solving complex problems
 
 (Support) and
 
 identifying commercial opportunities
 
 (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSSS in that field.
 
 
 </li>
 </ul>
 Your Dual-Impact Responsibilities: Support and Sales Growth
 
 
 You will bridge the gap between service and sales, directly influencing customer loyalty and revenue expansion.
 
 
 <ul>
 <li>
 Customer Success &amp; Retention (Support Focus)
 </li>
 <li>
 Expert Problem Solving: Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
 </li>
 <li>
 Service Excellence: Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
 </li>
 <li>
 Proactive Support: Identify potential churn risks and implement proactive communication strategies to retain customers and drive long-term loyalty.
 </li>
 <li>
 Revenue Generation &amp; Expansion (Sales Focus)
 </li>
 <li>
 Opportunity Identification: Actively listen to customer needs and pain points to identify and present upsell or cross-sell opportunities for premium features, services, and expanded contracts.
 </li>
 <li>
 Negotiation &amp; Closure: Manage the end-to-end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
 </li>
 <li>
 Product Education: Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.
 
 
 </li>
 </ul>
 What You Bring: The Service-to-Sales Skillset
 
 
 We are seeking a professional with a proven background in high-touch customer interaction and a clear sales orientation.
 
 
 <ul>
 <li>
 Hybrid Experience: 1+ years of proven, hands-on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or E-commerce environment.
 </li>
 <li>
 Communication Mastery: Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
 </li>
 <li>
 Tech Proficiency: Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
 </li>
 <li>
 Metrics Driven: Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
 </li>
 <li>
 E-commerce Acumen: Understanding of e-commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.
 
 
 </li>
 </ul>
 Our Commitment to You: Rewards and Flexibility
 
 
 We invest in specialists who are key to our customer and revenue growth.
 
 
 <ul>
 <li>
 Incentive Pay: Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
 </li>
 <li>
 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
 </li>
 <li>
 Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
 </li>
 <li>
 Growth: Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.
 
 
 </li>
 </ul>
 Technical Setup Requirements (Remote)
 
 
 <ul>
 <li>
 A reliable personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 A stable, high-speed, and reliable wired internet connection (minimum 15 Mbps download and upload speed) for crystal-clear video calls.
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.
 
 
 </li>
 </ul>
 
 Ready to turn customer service into a growth engine? Apply today to become our next E-commerce Success Specialist!
 
</div>

Customer Support and Sales Specialist

Explore 882+ Customer success manager in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

882 customer success manager jobs IN Lahore Pakistan

Customer Success Manager

Customer Success Manager

Customer Success Manager

Technical Success Manager

Relationship Manager (Lahore Pakistan)

Mid-Market Account Manager, Expansion

Customer Support and Sales Specialist