customer relationship management executive Jobs in Mangaluru India

customer relationship management executive

customer service representative Jobs in Mangaluru India

customer service representative

customer success account mgmt Jobs in Mangaluru India

customer success account mgmt

customer success manager, linkedin talent solutions Jobs in Mangaluru India

customer success manager, linkedin talent solutions

key account manager Jobs in Mangaluru India

key account manager

customer success manager

Eastvantage

<div>
 
 🌟 We're Hiring: Customer Success Manager! 🌟
 
 
 
 We are seeking a dedicated and proactive Customer Success Manager to ensure our clients achieve their desired outcomes while using our products. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to foster long-term relationships with clients.
 
 
 
 📍 Location:
 
 Bengaluru, India
 
 
 
 ⏰ Work Mode:
 
 Flexible office &amp; remote
 
 
 
 💼 Role:
 
 Customer Success Manager
 
 
 
 What You&rsquo;ll Do
 
 
 
 🎯 Plan, initiate, and manage projects end-to-end, ensuring successful delivery from kickoff to closure.
 
 
 📋 Define project scope, objectives, deliverables, timelines, and success criteria.
 
 
 📊 Develop detailed project plans, allocate resources, and monitor progress against milestones.
 
 
 🤝 Serve as the primary point of contact for clients, managing relationships with both current and prospective customers.
 
 
 📢 Communicate clearly with stakeholders and cross-functional teams to ensure alignment and transparency.
 
 
 ⚠️ Identify, manage, and mitigate project risks, issues, and dependencies, including handling escalations when required.
 
 
 ✅ Perform high-level checks on technical requirements, feasibility, and overall solution fit.
 
 
 💰 Ensure projects are delivered on time, within scope, and within budget.
 
 
 📈 Measure, track, and report on customer success metrics and project outcomes.
 
 
 📝 Prepare and maintain project documentation, including technical documentation and contract/tender reviews.
 
 
 🚀 Support continuous improvement by applying learnings across projects and client engagements.
 
 
 
 What We&rsquo;re Looking For
 
 
 
 ✅ 5+ years of experience in project management, customer success management, or risk management roles.
 
 
 ✅ Proven track record of managing complex projects and client relationships.
 
 
 ✅ Strong organizational, time-management, and multitasking abilities.
 
 
 ✅ Excellent communication, leadership, and stakeholder management skills.
 
 
 ✅ Hands-on experience with project management tools, methodologies, and best practices.
 
 
 ✅ Ability to quickly learn and adapt to new technologies and software platforms.
 
 
 ✅ Experience working with CRM systems such as Salesforce.
 
 
 ✅ Bachelor&rsquo;s degree in a relevant field (preferred).
 
 
 ✅ Project management certification is a plus.
 
 
 ✅ Portfolio or examples of successfully delivered projects.
 
 
 Ready to make an impact? 🚀 Apply now and let&rsquo;s grow together!
</div>

Customer Success Manager

Weekday AI (YC W21)

<div>
 
 This role is for one of the Weekday's clients
 
 
 
 
 Salary range: Rs 700000 - Rs 1300000 (ie INR 7-13 LPA)
 
 
 
 Min Experience: 1 years
 
 
 Location: Bengaluru, Karnataka, Mumbai
 
 
 JobType: full-time
 
 
 
 Requirements
 
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of Enterprise Premium Support clients, ensuring high-quality service delivery and relationship retention.
 </li>
 <li>
 Respond to and manage daily customer requests&mdash;delegating tasks to Managed Services or Product Support teams, or resolving issues independently.
 </li>
 <li>
 Oversee the execution and completion of each customer's defined scope of work.
 </li>
 <li>
 Create customized blueprints for searches and dashboards to address complex and tailored client requirements.
 </li>
 <li>
 Monitor enterprise support consumption and share key insights, challenges, and usage patterns with the Customer Success Manager or Program Manager.
 </li>
 <li>
 Work closely with the Program Manager to continuously refine and improve enterprise support offerings.
 </li>
 <li>
 Assist the Program Manager with operational tasks related to software and service delivery.
 </li>
 <li>
 Identify workflow gaps, inefficiencies, or out-of-scope requests and support alignment across stakeholders on the scope of services.
 
 
 </li>
 </ul>
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher, with a minimum of 2 years of B2B customer support experience, ideally in a SaaS environment.
 </li>
 <li>
 Strong expertise in at least one business domain such as Retail, Consumer Goods, Government, Media, Technology, Healthcare, Life Sciences, Financial Services, or Agencies.
 </li>
 <li>
 Exceptional analytical and problem-solving capabilities in business contexts.
 </li>
 <li>
 Ability to communicate, influence, and present effectively at all organizational levels with strong stakeholder management skills.
 </li>
 <li>
 Proven experience in cross-functional collaboration, ensuring customer satisfaction with a client-first approach.
 </li>
 <li>
 Exposure to enterprise-scale software implementations and related challenges.
 </li>
 <li>
 Proficiency in Boolean logic and data structuring concepts.
 </li>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Availability to work in a hybrid model, requiring in-office presence 3 days a week.
 </li>
 <li>
 Legal eligibility to work in the country of hire.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Customer Success
 
 
 <ul>
 <li>
 Enterprise Support
 </li>
 <li>
 Client Relationship Management
 </li>
 <li>
 Communication &amp; Presentation
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Data Structuring
 </li>
 <li>
 SaaS
 </li>
 <li>
 Stakeholder Management
 </li>
 </ul>
</div>

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
 
 
 As a CSM you will be tasked with:
 
 
 <ul>
 <li>
 Serving as a Customer Champion and Advocate
 </li>
 <li>
 Helping Customers realize value from their investment
 </li>
 <li>
 Partnering on customer retention and expansion.
 
 
 
 </li>
 </ul>
 The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
 </li>
 <li>
 Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
 </li>
 <li>
 Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
 </li>
 <li>
 Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise.
 </li>
 <li>
 Drive AI feature adoption and bring customers on the change journey in the new Agentic future
 </li>
 <li>
 Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
 </li>
 <li>
 Maintain an understanding of LinkedIn&rsquo;s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
 </li>
 <li>
 Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
 </li>
 <li>
 Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
 </li>
 <li>
 Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
 </li>
 <li>
 Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
 </li>
 <li>
 Work with our global support team to ensure customer escalations are resolved and lean in as needed.
 </li>
 <li>
 Document all communication with customers accurately and in a timely manner via system tools
 </li>
 <li>
 Travel may be required as per customer need to build stronger engagement
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management
 
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Recruiting or other applicable talent experience
 </li>
 <li>
 Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
 </li>
 <li>
 Fundamental organization, project management, and time management skills
 </li>
 <li>
 Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
 </li>
 <li>
 Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
 </li>
 <li>
 Fundamental understanding of Sales concepts and Software as a Service
 </li>
 <li>
 Bachelor's degree or equivalent practical experience
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Consulting
 </li>
 <li>
 Customer success
 </li>
 <li>
 Business Strategy
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Customer Success Manager, LinkedIn Talent Solutions

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 
 This role is flexible in that you can work up to (25%) from home.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
 </li>
 <li>
 Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 </li>
 <li>
 Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 </li>
 <li>
 You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
 </li>
 <li>
 You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
 </li>
 <li>
 understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 </li>
 </ul>
 <li>
 5+ years relevant work experience within customer industry
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
 </li>
 <ul>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification
 </li>
 <li>
 Prosci or equivalent certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insights.
 </li>
 <li>
 Experience in business, media account management, or the advertising industry.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 2 years of experience in the TV or media industry.
 </li>
 <li>
 2 years of experience with working in a digital agency.
 </li>
 <li>
 Ability to contact customers and help them to grow their business.
 </li>
 <li>
 Excellent communication skills.
 
 
 </li>
 </ul>
 
 About the job
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you&rsquo;ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage a new customer portfolio for six months to set them up for success with their digital advertising journey.
 </li>
 <li>
 Deliver against assigned customer goals while prioritizing and delivering an outstanding on-boarding experience.
 </li>
 <li>
 Work cross-functionally with sales, product, and program teams to deliver seamless customer customer on-boarding experience.
 </li>
 <li>
 Implement ways to improve the customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
 </li>
 <li>
 Communicate with customers via phone, chat, and email. Provide advice to help the advertisers get the best return on their investment by working closely with them in a consultative role.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Customer Onboarding Strategist, Acquisitions, GCS

HireRight

<div>
 
 About HireRight
 
 
 
 HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
 
 
 
 Overview
 
 
 
 The Account Manager will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Manager works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact.
 
 
 
 Responsibilities
 
 
 
 Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent customer service.
 
 
 Client Care Responsibilities:
 
 
 <ul>
 <li>
 Acting as a dedicated Account Manager responsible for overall relationship, growth, retention and customer support for a number of clients.
 </li>
 <li>
 Responsible for the optimization and smooth running of the clients overall screening program.
 </li>
 <li>
 Client Liaison &ndash; providing candidate/file and company specific information and progress reports in response to clients&rsquo; enquiries / Handling all levels of enquiries from customers
 </li>
 <li>
 Building long term relationships with the assigned clients
 </li>
 <li>
 Maintain and improve client satisfaction and performance;
 </li>
 <li>
 Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
 </li>
 <li>
 Promoting and discussing new services with their Clients
 </li>
 <li>
 Handling SLA reviews of their clients
 </li>
 <li>
 Communicating SLA changes to Service Deliver Teams
 </li>
 <li>
 Leading frequent Client meetings (face to face and/or conference calls)
 </li>
 <li>
 Conducting Client Trainings
 </li>
 <li>
 Generating reports and presentations
 </li>
 <li>
 Setting up and maintaining corporate operating systems with client specific information and user access
 </li>
 <li>
 Presenting marketing materials to clients and informing them about procedural changes
 </li>
 <li>
 Providing Technical support for Client
 </li>
 <li>
 Interdepartmental cooperation
 </li>
 <li>
 Liaising between Service Delivery teams and Client when additional information needed in order to complete background screening report.
 </li>
 <li>
 Cooperating with Service Delivery teams.
 </li>
 <li>
 Obtaining volume predictions from clients and feeding back to Operations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses a Bachelor Degree in Business with a minimum 3 years relevant account management experience. BGV industry experience preferred .
 </li>
 <li>
 Equipped with commercial awareness skills to understand market trends and what is happening in the market
 </li>
 <li>
 Strong communication skills to communicate with all levels of management with diplomacy, tact and discretion.
 </li>
 <li>
 Ability to demonstrate influencing skills to implement new ideas and upsell with existing client base.
 </li>
 <li>
 Ability to project manage and meet deadlines; priorities, multitask and manage own and others time effectively
 </li>
 <li>
 Identifies ideas and opportunities and makes them happen
 </li>
 <li>
 Good Computer Literacy including MS Word, Outlook, Excel, PowerPoint etc.
 </li>
 <li>
 Ability to travel at short notice to meet client needs where necessary
 </li>
 <li>
 Building relationships with senior level contacts within client accounts.
 
 
 </li>
 </ul>
 
 What Do We Offer
 
 
 
 All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
 
 
 HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
</div>

Account Manager

Explore 524+ Customer success manager in Mangaluru India this December. Find roles across top companies and apply now to boost your career.

524 customer success manager jobs IN Mangaluru India

Customer Success Manager

Customer Success Manager

Customer Success Manager, LinkedIn Talent Solutions

Customer Success Account Mgmt

Customer Onboarding Strategist, Acquisitions, GCS

Customer Onboarding Strategist, Acquisitions, GCS

Account Manager