senior customer success manager - ai & seo Jobs in New York

senior customer success manager - ai & seo

customer success manager

Baselayer

<div>
 <p>
  <strong>
   About Baselayer:
   <br/>
  </strong>
  Trusted by 2,200+ financial institutions, Baselayer is the intelligent business identity platform that helps verify any business, automate KYB, and monitor real-time risk. Baselayer&rsquo;s B2B risk solutions &amp; identity graph network leverage state &amp; federal government filings and proprietary data sources to prevent fraud, accelerate onboarding, and lower credit losses.&nbsp;
 </p>
 <p>
  <strong>
   About You:
   <br/>
  </strong>
  You thrive in the details and live for turning problems into systems. You're the first to notice when a customer is stuck, and the first to unblock them. You want to own the customer experience end-to-end - from onboarding to troubleshooting to making sure the product just works. You&rsquo;re not afraid of technical topics, you know how to explain things clearly, and your feedback instincts are top notch. You care about every touchpoint a customer has with Baselayer and want to make it better.
 </p>
 <ul>
  <li>
   2&ndash;5 years experience in customer success, support, or technical delivery roles in a SaaS or fintech environment.
  </li>
  <li>
   You&rsquo;re the kind of person who runs toward customer issues, not away from them.
  </li>
  <li>
   Excellent communicator with high responsiveness and a calm presence under pressure.
  </li>
  <li>
   You build trust quickly and know how to establish lasting relationships across all levels of a customer organization.
  </li>
  <li>
   Strong organizational skills - you&rsquo;re comfortable managing multiple accounts, timelines and systems at once.
  </li>
  <li>
   Comfortable with light technical troubleshooting and working with product/engineering teams.
  </li>
  <li>
   You're energized by a fast-paced, high-stakes environment and love delivering value under pressure.
  </li>
  <li>
   Highly feedback-oriented - we believe in radical candor and using feedback to get to the next level.
  </li>
  <li>
   You're hungry for equity, a seat at the table, and the chance to build from 0 to 100.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Be the first line of defense for customer issues - triage, respond, resolve, and follow up fast.
  </li>
  <li>
   Run onboarding sessions that are clear, confident, and set customers up for success.
  </li>
  <li>
   Become a trusted advisor to our customers by understanding their workflows and goals.
  </li>
  <li>
   Proactively track implementation timelines and mitigate risks by coordinating across customers and internal teams.
  </li>
  <li>
   Escalate product bugs or gaps to the right internal teams and close the loop with customers.
  </li>
  <li>
   Track and communicate customer pain points - and advocate for fixes.
  </li>
  <li>
   Write clear, helpful documentation and support content that scales.
  </li>
  <li>
   Collaborate with sales and solutions to ensure seamless handoff and ongoing success.
  </li>
  <li>
   Make Baselayer's support experience as beloved as our product.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Time off when you need it:
   </strong>
   Flexible PTO so you can recharge without red tape.
  </li>
  <li>
   <strong>
    In-person energy:
   </strong>
   We&rsquo;re based in NYC and meet in the office 3-5 days a week - but flexible remote work is always on the table.
  </li>
  <li>
   <strong>
    Competitive compensation:
   </strong>
   We pay well and back it with equity - we want you to think and act like an owner.
  </li>
  <li>
   <strong>
    Career rocket fuel:
   </strong>
   You&rsquo;ll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who&rsquo;ve done it before.
  </li>
  <li>
   <strong>
    A seat at the table:
   </strong>
   We believe in transparency, radical candor, and giving every team member a voice.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Salary Range:
   <br/>
  </strong>
  $120k &ndash; $150k, Plus Commission | Equity: 0.05% &ndash; 0.25%
 </p>
 <p>
  &nbsp;
 </p>
</div>


Customer Success Manager

EverTune

<div><p><b>About Evertune:</b><br>
Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations &ndash; we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth.</p><p>
Founded by leaders who helped scale The Trade Desk into the world&rsquo;s leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we&rsquo;re pioneering a new category at the intersection of AI, SEO, and brand strategy.</p><p>
We recently announced our $15M Series A led by Felicis Ventures, with support from Eniac, NextView, Roger Ehrenberg, and leaders from OpenAI, Google, Meta, Uber, and more. This gives us the momentum to move faster and build the first enterprise-grade AI marketing suite.</p><p>
Backed by top-tier VC investors and trusted by forward-thinking brands,we have the resources to scale &ndash; but what really defines us is our culture. We move fast, think boldly, and believe the best ideas win regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you&rsquo;ll thrive here.</p><p><b><br>
Your Team:</b><br>
You&rsquo;ll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune&rsquo;s growth. Our GTM org spans sales, marketing, and customer success &mdash; working together to close business, shape strategy, and scale our client base across both brands and agencies. We operate with urgency, clarity, and trust &mdash; collaborating closely to drive impact for every partner we work with.</p><p>
This role will sit at the intersection of customer success, product, and strategy. You&rsquo;ll work cross-functionally to support a mix of clients, from enterprise brands and agency partners, playing a key role in how we retain and grow accounts. We&rsquo;re looking for someone who thrives in fast-moving environments, excels at executive communication, and is excited to own revenue outcomes.</p><p>
As one of the first few senior hires on our CS team, you won&rsquo;t just support clients &mdash; you&rsquo;ll help define the playbook. You&rsquo;ll have direct access to leadership, tight alignment with product and engineering, and a front-row seat to how a venture-backed startup builds in one of the fastest-changing spaces in tech.</p><p><b><br>
Your Role:</b><br>
We&rsquo;re hiring a <b>Senior AI Customer Success Manager</b> in our NYC office to own and expand relationships with high-value customers and agency partners. This is a strategic, client-facing role focused on onboarding, adoption, renewal, and revenue expansion &mdash; with a strong emphasis on building trust, translating insights into action, and identifying new growth opportunities.</p><p>
You&rsquo;ll be the face of Evertune for your accounts, helping our clients uncover insights, navigate change, and drive measurable business outcomes. While deep SEO or AI expertise isn&rsquo;t required on day one, you&rsquo;ll be expected to quickly ramp up on how brands show up in LLMs &mdash; and how Evertune can help them improve visibility in AI-generated results.</p><p>
This role is ideal for someone who&rsquo;s owned complex post-sale relationships, understands the nuances of modern marketing teams, and is excited to work closely with product to shape a fast-growing platform.</p><p><b>
You must be based in the NYC area and available to work in-office 3x/week at our Flatiron location.</b></p><p><b><br>
Responsibilities:</b></p><ul><li><p>
Own the full post-sale customer lifecycle: onboarding, adoption, renewal, and expansion</p></li><li><p>
Lead high-touch onboarding experiences that drive time-to-value and platform confidence</p></li><li><p>
Serve as a strategic advisor across client stakeholders &mdash; from operators to CMOs</p></li><li><p>
Identify and execute on upsell and cross-sell opportunities, including product line expansion and multi-team rollouts</p></li><li><p>
Deliver clear, actionable recommendations based on platform insights, client KPIs, and evolving AI/LLM trends</p></li><li><p>
Build lasting, trust-based relationships with senior marketing and agency partners</p></li><li><p>
Collaborate closely with product and engineering to translate customer feedback into roadmap impact</p></li><li><p>
Help shape our CS motion and team operations as we scale</p></li></ul><p><b>
Requirements:</b></p><ul><li><p>
4&ndash;8 years in Customer Success, Account Management, or a similar client-facing SaaS role</p></li><li><p>
Proven success owning onboarding, renewals, and revenue expansion &mdash; ideally with a track record of cross-sell or multi-product growth</p></li><li><p>
Strong familiarity with marketers, agencies, or brands as stakeholders</p></li><li><p>
Executive presence and strong communication skills &mdash; comfortable leading calls, aligning on KPIs, and turning product insights into client action</p></li><li><p>
Comfortable operating across multiple accounts and workstreams with a bias for ownership</p></li><li><p>
Familiarity with CS tools and workflows (e.g. HubSpot, Notion, Asana, or Gainsight)</p></li><li><p><b>
Based in NYC and available to work in-office 3x/week</b></p></li></ul><h3 class="jobSectionHeader"><b>
Nice-to-Haves</b></h3><ul><li><p>
Experience supporting or selling into holding companies or agency groups</p></li><li><p>
Background in adtech, martech, SEO tools, or content strategy</p></li><li><p>
Familiarity with LLMs or AI search trends</p></li></ul><p><b><br>
Culture &amp; Values</b></p><p>
At Evertune, we&rsquo;re building more than just groundbreaking AI products&mdash;we're building a culture where innovation, ownership, and empathy thrive. Here&rsquo;s what we value:</p><ul><li><p><b><i>
Collaboration &amp; Kindness: </i></b>We&rsquo;re ambitious, but never at the expense of being respectful and inclusive.</p></li><li><p><b><i>
Bias for Action:</i></b> We move fast, iterate quickly, and prefer learning through doing.</p></li><li><p><b><i>
Customer Obsession:</i></b> Our product decisions are anchored in real-world customer needs and feedback.</p></li><li><p><b><i>
High Standards:</i></b> We care deeply about quality&mdash;in our code, our design, and our communication.</p></li><li><p><b><i>
Ownership Mindset: </i></b>Everyone is trusted to lead initiatives, make decisions, and own outcomes.</p></li></ul><p><b><br>
Compensation &amp; Benefits:</b><br>
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks &amp; benefits, and development opportunities at Evertune AI. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees. It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors.</p><p>
The expected annual base salary for this role is between $115,000-$140,000, plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion.</p><p>
This is an exempt position.</p><p>
Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits.</p><p>
Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</p><p>
Compensation Range: $115K - $140K</p></div>

Senior Customer Success Manager - AI & SEO

Ramp

<div><h1 class="jobSectionHeader"><b>About Ramp</b></h1><p>
At Ramp, we&rsquo;re rethinking how modern finance teams function in the age of AI. We believe AI isn&rsquo;t just the next big wave. It&rsquo;s the new foundation for how business gets done. We&rsquo;re investing in that future &mdash; and in the people bold enough to build it.</p><p>
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.</p><p>
Ramp&rsquo;s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies&mdash;Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One&mdash;as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.</p><p>
Ramp has been named to Fast Company&rsquo;s Most Innovative Companies list and LinkedIn&rsquo;s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine&rsquo;s 100 Most Influential Companies.</p><p></p><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
Ramp is hiring a People Success Associate!</p><p>
Reporting to the Senior Manager of People Success, you&rsquo;ll help our teams be successful, impactful, and supported; ensuring every employee has what they need to do their best work. You&rsquo;ll serve as the dedicated People Success contact for one of our key business functions, while also providing Tier 1 support for one of our largest teams at Ramp. Your mission: make sure managers and employees alike have the tools, guidance, and programs to thrive.</p><p>
This role blends strategic project work and hands-on support &mdash; no task too big, no detail too small. You&rsquo;ll:</p><ul><li><p>
Partner with leaders to enhance performance management, engagement, and career development</p></li><li><p>
Lead and support projects that elevate the employee experience</p></li><li><p>
Drive execution and implementation of company-wide programs, including performance reviews and engagement surveys</p></li></ul><p>
You&rsquo;ll thrive here if you&rsquo;re passionate about People Success, excited to learn, and eager to grow your expertise in people programs and partnerships. You&rsquo;re energized by ambiguity, love solving problems, and find fulfillment in both the details and the bigger picture. This role will give you broad exposure across the People Success function and set the stage for growth into a People Success Partner role.</p><p>
We&rsquo;re an in-office team based in Flatiron, New York &mdash; we default to being together at least three days a week, but occasional remote work is perfectly fine.</p><p></p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><p>
Build strong partnerships with your organization's leaders, serving as their primary People Success contact and supporting them on employee engagement, onboarding, and team development</p><ul><li><p><br>
Act as the first point of contact for managers and employees, resolving Tier 1 performance management questions and escalating more complex issues as needed</p></li><li><p>
In Partnership with People &amp; Total Rewards, you&rsquo;ll lead the execution and operation of company-wide People initiatives &mdash; such as performance review and engagement surveys &mdash; taking full ownership of project plans, timelines, and stakeholder coordination to ensure programs are delivered smoothly, consistently, and with high impact</p></li><li><p>
Manage and execute small to mid-size projects that improve the employee experience within your orgs and beyond
</p></li><li><p>Analyze data and feedback to identify trends in your orgs, and help propose action plans that improve employee experience and retention</p></li><li><p>
Take full ownership of the roll-out and implementation of your work &mdash; no task is too big or too small for you</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What You Need</b></h2><ul><li><p>
3+ years of experience in the HR/People space or in a client-facing/project management role, with exposure to employee lifecycle programs</p></li><li><p>
Strong project management skills, with the ability to manage timelines, coordinate stakeholders, and deliver high-quality results</p></li><li><p>
Excellent written and interpersonal communication; proactive and relationship-oriented</p></li><li><p>
Comfort handling employee and manager questions, knowing when to escalate to senior partners</p></li><li><p>
Analytical mindset: able to gather and interpret feedback/data to drive action</p></li><li><p>
&ldquo;No task too big or too small&rdquo; mentality &mdash; you thrive in an ambiguous, fast-paced environment</p></li><li><p>
Experience supporting Go-to-Market (Sales, CX, etc.) organizations is a strong plus</p></li><li><p>
Previous people management is not required, but a strong interest in growing into a People Partner role is encouraged</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Benefits (for U.S.-based full-time employees)</b></h2><ul><li><p>
100% medical, dental &amp; vision insurance coverage for you</p><ul><li><p>
Partially covered for your dependents</p></li><li><p>
One Medical annual membership</p></li></ul></li><li><p>
401k (including employer match on contributions made while employed by Ramp)</p></li><li><p>
Flexible PTO</p></li><li><p>
Fertility HRA (up to $5,000 per year)</p></li><li><p>
WFH stipend to support your home office needs</p></li><li><p>
Wellness stipend</p></li><li><p>
Parental Leave</p></li><li><p>
Relocation support to NYC or SF (as needed)</p></li><li><p>
Pet insurance</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Referral Instructions</b></h2><p>
If you are being referred for the role, please contact that person to apply on your behalf.</p><p></p><h2 class="jobSectionHeader"><b>
Other notices</b></h2><p>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p>
Ramp Applicant Privacy Notice</p><p>
Compensation Range: $104K - $143K</p></div>

People Success Associate

Spotify

<div><div><div><div><div><div>Content</div></div></div></div><div><div>
Permanent</div></div><div><div>
New York</div></div><div><div>
We are seeking a dynamic and strategic leader to serve as the Lead of Technical Account Management team, overseeing a team of six Technical Account Managers within our Content Partnerships organization. This role requires strong judgement and quick decision making and is responsible for guiding the team that delivers concierge-level service and technical expertise to Spotify&rsquo;s most important publishing partners on the Megaphone platform.</div></div><div><div><div><br>
</div><div>The Lead will set direction for enterprise partner engagement, ensure operational excellence, and act as the senior point of escalation for critical issues. They will work cross-functionally with Product, Customer Support and Product Marketing to align publisher needs with Spotify&rsquo;s broader goals, while cultivating a high-performing team culture focused on client satisfaction and long-term growth.</div></div></div></div><div><div><p>
What You'll Do</p><ul><li>
Establish team priorities and processes to deliver consistent, high-quality support to enterprise publishers, proactively finding ways to increase publishers&rsquo; value to Spotify</li><li>
Serve as the senior point of contact for strategic client escalations and executive-level partner discussions</li><li>
Drive alignment across BD, Product, and Marketing to ensure publisher needs are represented in product development and business strategies</li><li>
Manage, coach, and develop a team of multiple Technical Account Managers, providing mentorship, career growth, and performance management</li><li>
Build scalable frameworks and best practices for enterprise technical management, balancing bespoke service (1:1 partnership) with operational efficiency (1:many partnership) and with a future AI lens</li><li>
Monitor partner performance, analyze trends, and ensure the team delivers actionable insights that drive value and growth</li><li>
Represent Spotify and Megaphone with industry leaders, advocating for innovation in podcast publishing and monetization</li></ul></div></div><div><div><p>
Who You Are</p><ul><li>
A proven leader with 8+ years of experience in enterprise account management, technical partnerships, or customer success within digital publishing, SaaS, or digital advertising</li><li>
Experienced in directly managing and scaling technical account management or customer success teams</li><li>
Adept at balancing technical problem-solving with strategic business outcomes and sound judgement</li><li>
Strong communicator who can effectively engage with executive-level stakeholders</li><li>
Analytical and data-driven, with the ability to translate insights into strategic guidance</li></ul></div></div><div><div><p>
Where You'll Be</p><ul><li>
This role is based in New York.</li><li>
We offer you the flexibility to work where you work best! There will be in person meetings, while also allowing for flexibility to work from home. We ask that you come in at least 2 times per week.
</li></ul></div></div><div><div><p>Learn about life at Spotify</p></div><div><div>
The United States base range for this position is $100,766 to $143,952 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.</div><div></div><div><br>
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what&rsquo;s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It&rsquo;s in our differences that we will find the power to keep revolutionizing the way the world listens.</div><div></div><div><br>
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we&rsquo;re here to support you in any way we can.</div><div></div><div><br>
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world&rsquo;s most popular audio streaming subscription service.</div></div></div><div><div><p>
Our global benefits</p></div><div></div><div><div>
Extensive learning opportunities, through our dedicated team, GreenHouse.</div></div><div></div><div><div>
Flexible share incentives letting you choose how you share in our success.</div></div><div></div><div><div>
Global parental leave, six months off - for all new parents.</div></div><div></div><div><div>
All The Feels, our employee assistance program and self-care hub.</div></div><div></div><div><div>
Flexible public holidays, swap days off according to your values and beliefs.</div></div></div></div><div></div>

Lead, Technical Account Management, Content Partnerships

<div><h1 class="jobSectionHeader"><b>About Ramp</b></h1><p>
At Ramp, we&rsquo;re rethinking how modern finance teams function in the age of AI. We believe AI isn&rsquo;t just the next big wave. It&rsquo;s the new foundation for how business gets done. We&rsquo;re investing in that future &mdash; and in the people bold enough to build it.</p><p>
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.</p><p>
Ramp&rsquo;s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies&mdash;Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One&mdash;as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.</p><p>
Ramp has been named to Fast Company&rsquo;s Most Innovative Companies list and LinkedIn&rsquo;s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine&rsquo;s 100 Most Influential Companies.</p><p></p><p><b>
About the Role</b></p><p>
Ramp is in a critical phase of growth &ndash; as the newest member of our Growth team, you&rsquo;ll work cross-functionally to build data-driven lifecycle strategies that unlock growth across the entire customer journey. You&rsquo;ll execute strategic programs that capture, nurture, and acquire Ramp&rsquo;s ICP &ndash; from startups with 2 founders to enterprise organizations with 2000+ employees.</p><p>
Our Growth team combines rapid experimentation with cross-functional collaboration to drive acquisitions, activation, and expansion at scale. This role will interface with a multitude of teams, such as Sales, Product Marketing, Product Management, Content Marketing, CRO and more, to isolate opportunities and drive high-velocity and high-fidelity experiments across the entire sales funnel to deliver exceptional learnings.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Identify and execute lifecycle programs that support our acquisition goals, with the ability to quickly translate data into action and our product offerings into effective messaging.</p></li><li><p>
Deeply understand Ramp&rsquo;s ICP, our product offering and our competitive advantage to facilitate the delivery of the best possible message at the right time</p></li><li><p>
Consistently and independently leverage data and analytic tools to monitor performance, uncover trends and opportunities, and constantly refine audience segmentation</p></li><li><p>
Establish robust, high-velocity experimentation, with emphasis on building personalization programs at scale, and own the experimentation feedback loop by analyzing results and sharing learnings with our broader Growth &amp; Marketing teams.</p></li><li><p>
Project manage large-scale, multi-channel initiatives across multiple teams &ndash; sales, content marketing, performance marketing, product marketing, and more.</p></li><li><p>
Maintain the highest level of quality and design output in our email marketing channel across both lifecycle-led initiatives and cross-functional-requested initiatives.</p></li><li><p>
Regularly own and report on key performance indicators and communicate learnings at scale to level up our Growth, Marketing, Product, and Design teams</p></li></ul><p></p><p><b>
What You Need</b></p><ul><li><p>
Minimum 2 years of experience in growth, lifecycle marketing, sales, customer success or other roles at B2B software companies</p></li><li><p>
Exceptional copywriting skills and an eye for great design</p></li><li><p>
Email best practices for compliance, deliverability, and conversion</p></li><li><p>
Knowledge of CRM &amp; other email systems, attribution models, audience segmentation, and lead scoring</p></li><li><p>
Business intelligence &amp; analytics tools e.g Looker, Amplitude</p></li><li><p>
Understanding of A/B test design</p></li><li><p>
Strong analytical background with an exceptional ability to draw key insights from both quantitative and qualitative data</p></li><li><p>
Experience owning a numerical goal and driving projects to achieve that goal</p></li><li><p>
Experience in a cross-functional writing or growth role, specifically working between product marketing, analytics, design, brand, and product teams</p></li><li><p>
Critical lens for audiences and the ability to quickly and accurately turn generalized insights to actions</p></li><li><p>
Be able to think outside the box and devise creative tests</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Nice-to-Haves</b></h2><ul><li><p>
Strong, hands-on experience with Hubspot or other marketing automation platforms to be able to own reporting and iteration on existing workflows</p></li><li><p>
Experience at high-growth startups</p></li><li><p>
HTML and CSS background, specifically within email marketing best practices</p></li><li><p>
Familiarity with SQL and database analysis</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Benefits (for U.S.-based full-time employees)</b></h2><ul><li><p>
100% medical, dental &amp; vision insurance coverage for you</p><ul><li><p>
Partially covered for your dependents</p></li><li><p>
One Medical annual membership</p></li></ul></li><li><p>
401k (including employer match on contributions made while employed by Ramp)</p></li><li><p>
Flexible PTO</p></li><li><p>
Fertility HRA (up to $5,000 per year)</p></li><li><p>
WFH stipend to support your home office needs</p></li><li><p>
Wellness stipend</p></li><li><p>
Parental Leave</p></li><li><p>
Relocation support to NYC or SF (as needed)</p></li><li><p>
Pet insurance</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Referral Instructions</b></h2><p>
If you are being referred for the role, please contact that person to apply on your behalf.</p><p></p><h2 class="jobSectionHeader"><b>
Other notices</b></h2><p>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p>
Ramp Applicant Privacy Notice</p><p>
Compensation Range: $96.4K - $147.3K</p></div>

Lifecycle Marketing Specialist

RELX Group

<div></div><div><div>Go-To-Market (GTM) Enablement Manager, Primary Research</div><div></div><div>
Are you passionate about driving GTM excellence through strategic enablement and cross-functional collaboration?</div><div></div><div>
Do you excel at working across diverse teams to develop and implement clear, impactful value propositions that resonate with customers and drive commercial success?</div><div></div><div>
About our Team</div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div></div><div>
About the Role</div><div>
The GTM Enablement Manager, Primary Research will lead the planning and execution of strategic projects to streamline and elevate the commercialization of primary research content. Reporting to the Director of Primary Research &ndash; Commercial Propositions, you will work closely with Research Sales, Marketing, Customer Success, STMJ, and other internal stakeholders to ensure a unified, simplified, and innovative GTM approach. Your efforts will support the team&rsquo;s goal to align messaging, optimize business models, and prepare for future monetization opportunities, including AI-driven initiatives.</div><div><br>
Responsibilities</div><ul><li><div>
GTM Strategy &amp; Execution: Leading initiatives around journal renewals, combined (Open Access, Read &amp; Publish) deals, new business propositions, and value articulation strategies. Develop and implement tools, playbooks, and messaging frameworks that enable sales and customer success teams to articulate our value proposition consistently and effectively.</div></li><li><div>
Cross-Functional Collaboration: Building strong partnerships across Research Sales, Customer Success, STMJ, Marketing, and other relevant teams to ensure GTM activities are aligned, coordinated, and impactful.</div></li><li><div>
Process Innovation &amp; Optimization: Identifying opportunities to innovate existing GTM processes, remove obstacles, and introduce best practices that enhance efficiency and effectiveness.</div></li><li><div>
Sales Enablement &amp; Value-Based Selling: Embed value-based selling practices across GTM activities, ensuring that teams consistently articulate and demonstrate the value proposition in customer engagements.</div></li></ul><div></div><div>
Requirements</div><ul><li><div>
Have a proven experience in GTM strategy and execution.</div></li><li><div>
Demonstrated ability to collaborate effectively across diverse functional teams and regions within a highly matrixed organization.</div></li><li><div>
Display exceptional business acumen and understanding of primary research, open access models, and related business dynamics.</div></li><li><div>
Experience in developing and delivering enablement programs, toolkits, and messaging frameworks.</div></li><li><div>
Excellent interpersonal, communication, and stakeholder management skills.</div></li><li><div>
Familiarity and experience with sales processes, value articulation, and customer engagement strategies are highly valued.</div></li></ul><br>
Primary Location Base Pay Range: Home based-New York $102,800 - $171,300.
 If performed in Maryland, the pay range is $98,100 - $163,500. If performed in New York City, the pay range is $107,400 - $179,100. If performed in Rochester, NY, the pay range is $88,700 - $147,900. If performed in Ohio, the pay range is $88,700 - $147,900.
U.S. National Pay Range: $93,400 - $155,700. Geographic differentials may apply in some locations to better reflect local market rates.<br>
This job is eligible for an annual incentive bonus.<br>
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
 Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
 Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
 Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
 Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
 Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
 Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
 In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice<div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Go-To-Market Enablement Manager, Primary Research

Elsevier

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