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customer success manager

Meltwater

<div>Description 
 
 
What We&rsquo;re Looking For: 
 
Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager II, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. 
 
At Meltwater, we offer more than just a job&mdash;it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. 
 
Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. 
What You'll Do: 
<ul><li>
Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.</li><li>
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.</li><li>
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.</li><li>
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.</li><li>
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.</li><li>
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.</li><li>
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.</li><li>
Drive client engagement and product adoption to ensure ongoing value delivery.</li><li>
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.</li><li>
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.</li><li>
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.</li></ul> 

What You'll Bring: 
<ul><li>
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.</li><li> 
Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.</li><li> 
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.</li><li> 
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.</li><li> 
Proactive approach in identifying and addressing customer needs and opportunities promptly.</li><li> 
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.</li><li> 
Excellent written and verbal communication skills in English.</li><li> 
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.</li><li> 
The ability to legally work in the country of hire is required for this position.</li></ul> 

What We Offer:<ul><li> 
Flexible paid time off that allows you to have an enhanced work-life balance</li><li> 
Excellent medical, dental, and vision options</li><li> 
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.</li><li> 
Energetic work environment with a hybrid work style, providing the balance you need.</li><li> 
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.</li></ul>
Start Date: May 2026 
 
Compensation Overview 
At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies. 
These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations. 
For this role, the base salary range is $53,000-$71,000. 
The expected On-Target Earnings (OTE) range is $88,500-$118,000, inclusive of base salary and performance-based variable pay. 
 
Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time. 
We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements. 
Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process. 
Our Story 
 
At Meltwater, we believe that when you have the right people in the right environment, great things happen. 
 
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can&rsquo;t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. 
 
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other&rsquo;s successes along the way. 
 
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. 
 
We&rsquo;re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you&rsquo;ll work with people who care about your success and get the support you need to unlock new heights in your career. 
 
We are Meltwater. Inspired by innovation, powered by people. 
 
Equal Employment Opportunity Statement 
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. 
 
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. 
 
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. 
 
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.</div>

Customer Success Manager II

<div>Company Description 
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We&rsquo;re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.
Sia&rsquo;s AI &amp; Data Business Unit is the powerhouse of our firm&rsquo;s innovation&mdash;merging cutting-edge Data Science, Generative AI, and advanced digital solutions to transform industries. With over 350 experts worldwide, we tackle projects from proof-of-concept to large-scale deployment, always pushing the boundaries of AI capabilities. Our 12 R&amp;D labs in Europe and North America drive continuous research in areas like computer vision, MLOps, and deep learning, partnering closely with our business consultants for real-world impact. By joining Sia&rsquo;s AI &amp; Data team, you&rsquo;ll step into a vibrant, collaborative environment that nurtures professional growth and empowers you to shape the future of AI-driven consulting. 
Job Description 
Position Overview
We are seeking an organized, proactive, and technically capable Associate Production Support Analyst to support the ongoing production operations of Stratumn, an internal AI tool that is now being integrated into client environments. This role is well suited for a professional with 1&ndash;3 years of experience in application support, production support, technical operations, or a related field who is eager to work in a cross-functional, client-facing environment.
The Associate Production Support Analyst will play a key role in establishing and executing the production support model for Stratumn, including support processes, service levels, issue tracking, and operational governance. Acting as the Level 1 support lead, this individual will manage intake, triage, troubleshooting, and resolution of user issues and defects while partnering closely with product, engineering, client-facing technical teams, and business stakeholders to drive timely and effective outcomes.
This role requires a strong foundation in technical troubleshooting, structured problem-solving, communication, and operational coordination. The ideal hire will be comfortable working across workflows, environments, and third-party integrations while bringing discipline and visibility to support operations through reporting, documentation, and continuous improvement initiatives.
Key Responsibilities<ul><li>
Help own and operationalize the production support model for Stratumn, including L1/L2 support structure, SLAs, escalation paths, and governance</li><li>
Serve as the Level 1 support lead, managing issue intake, triage, prioritization, and resolution for user-reported issues and defects</li><li>
Troubleshoot technical issues across application workflows, third-party integrations, system configurations, and client environments</li><li>
Partner with client-facing technical teams to investigate root causes, prioritize defects, validate fixes, and ensure clear communication throughout the resolution process</li><li>
Coordinate across client business stakeholders, product managers, engineering teams, and other cross-functional partners to drive issue resolution and alignment</li><li>
Maintain and manage the support backlog, incidents, risks, dependencies, and action items with clear prioritization and tracking</li><li>
Produce regular reporting on system health, defect trends, SLA performance, incident metrics, and overall support effectiveness</li><li>
Identify and drive opportunities for continuous improvement in support workflows, automation, operational processes, and system reliability</li><li>
Develop and maintain support documentation, playbooks, standard operating procedures, and knowledge base content to support scale and consistency</li><li>
Bring program management rigor to ongoing support operations through status tracking, stakeholder communication, governance routines, and escalation management</li></ul> 

Qualifications 
Required Qualifications<ul><li>
1&ndash;3 years of experience in technical support, production support, application support, technical operations, systems administration, or a related role</li><li>
Experience triaging, tracking, and resolving issues in a production support environment</li><li>
Strong troubleshooting and analytical skills, with the ability to investigate issues across systems, workflows, and integrations</li><li>
Ability to manage multiple workstreams, incidents, and priorities in a fast-paced environment</li><li>
Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders</li><li>
Experience working cross-functionally with teams such as product, engineering, operations, or client-facing technical teams</li><li>
Familiarity with ticketing systems, issue tracking tools, or project management platforms used to manage support activities</li><li>
Strong organizational skills and attention to detail, particularly in documentation, status tracking, and follow-up</li><li>
Ability to work independently, exercise sound judgment, and escalate issues appropriately</li></ul>
Preferred Qualifications<ul><li>
Experience supporting enterprise software, SaaS platforms, AI-enabled tools, or workflow-driven applications</li><li>
Familiarity with support operating models that include L1/L2 structures, SLAs, incident management, and governance</li><li>
Exposure to API integrations, third-party systems, environment management, or configuration troubleshooting</li><li>
Experience with tools such as Jira, ServiceNow, Zendesk, Confluence, or similar support and documentation platforms</li><li>
Experience analyzing support trends, defect patterns, and operational metrics to identify improvement opportunities</li><li>
Experience developing or maintaining knowledge bases, support playbooks, runbooks, or process documentation</li><li>
Familiarity with root cause analysis, defect management, and fix validation processes</li><li>
Interest in process improvement, workflow automation, and scaling support operations</li><li>
Bachelor&rsquo;s degree in information systems, computer science, business, or a related field</li></ul> 

Additional Information 
Compensation &amp; Benefits
We believe in supporting our team professionally and personally. Here&rsquo;s a snapshot of the comprehensive benefits you&rsquo;ll enjoy as part of Sia.
Competitive Compensation<ul><li>
Annual Base Salary Range: $89,000- $110,000, commensurate with experience and qualifications</li><li>
Annual performance based discretionary bonus</li></ul>
Robust Health Coverage<ul><li>
3 Medical plans</li><li>
Dental and Vision</li><li>
Life, AD&amp;D and other voluntary insurance</li></ul>
Tax-Advantaged Accounts<ul><li>
401K retirement plan</li><li>
4% matching and 100% vested upon enrollment</li><li>
Health Savings Account (HSA)</li><li>
Flexible Spending Account (FSA)</li><li>
Health, Dependent Care, Commuter</li></ul>
Family Friendly Benefits<ul><li>
100% paid parental leave for all new parents with eligible tenure</li><li>
Building Healthy Families program if enrolled through Medical plan</li></ul>
Time Off to Recharge<ul><li>
Generous Paid Time Off (PTO) policy</li><li>
9 company holidays plus 1 floating holiday</li></ul>
Extras that Make Life Easier<ul><li>
College savings and student loan repayment assistance</li><li>
Monthly cell phone stipend</li><li>
Access to wellness programs at no cost if enrolled through Medical plan, including:<ul><li>
Gym membership reimbursement</li><li>
LiveHealth Online virtual care</li><li>
Personalized support from a Well-being Coach</li></ul></li><li>
Employee Assistance Program at no cost<ul><li>
Free confidential counseling and emotional support services</li><li>
On-demand access to Emotional Well-being resources (ranging from relaxation techniques to stress management)</li></ul></li></ul>
Diversity, Equity, Inclusion &amp; Belonging
At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information.
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
Office Workplace Guidelines
Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations&mdash;New York City, Charlotte, Seattle, and San Francisco&mdash;are expected to live within a reasonable commuting distance and attend the office at least three days or more per week. For Consultants outside of our primary markets, we can offer more flexible in-person requirements in accordance with your location.
Work Authorization &amp; Sponsorship
At this time, Sia does not intend to employ any applicant who will require, either now or in the future, employment visa sponsorship or sponsorship for work authorization (i.e., H1-B visa, F-1/OPT) or STEM OPT, TN, etc).<div></div>
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.</div>

Customer Success Manager – Technology Support – Stratumn

Rebar

<div>
 
 About Rebar
 
 
 
 Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Over the past year, our V1 quoting product has scaled to thousands of quotes completed weekly, doubled revenue six weeks into 2026, and gained adoption across many of the top suppliers in North America. Fresh off a $14M Series A backed by leading construction tech investors, we're entering our next phase of growth, and we are looking for a Client Success Manager to support our Success motion.
 
 
 You&rsquo;ll work directly with the Client Success (CS), Product, and Sales teams to support clients and build the systems that will define Rebar&rsquo;s client experience. We&rsquo;re transforming the $250B HVAC industry with AI-native software&mdash;an industry still largely untouched by modern tools. This is your chance to get in early.
 
 
 
 The Role: Client Success Manager (Post-Implementation &amp; Growth)
 
 
 
 This is not a traditional &ldquo;CSM&rdquo; role.
 
 
 Our Implementation team owns onboarding. We&rsquo;re looking for someone with industry experience to take full ownership of the client relationship post&ndash;handoff&mdash;driving adoption, solving day-to-day problems, and ensuring clients get real value from Rebar in their workflows.
 
 
 You&rsquo;ll be part operator, part problem-solver, part product feedback loop. You&rsquo;ll work directly with clients, the CS team, Sales, Product, and Engineering to make sure our software works in the real world, and improves continuously.
 
 
 This role is high intensity, high ownership, and high upside. If you&rsquo;re looking for a highly structured, low-pressure CS role, this is not it.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Own the client relationship after implementation&mdash;from initial handoff through long-term success
 </li>
 <li>
 Act as the primary point of contact for clients managing a book of business
 </li>
 <li>
 Drive product adoption and ensure clients are fully leveraging Rebar in their workflows
 </li>
 <li>
 Troubleshoot issues in real time and keep clients unblocked
 </li>
 <li>
 Build strong relationships with stakeholders across client organizations (from operators to leadership)
 </li>
 <li>
 Identify opportunities for account growth, usage expansion, and renewals
 </li>
 <li>
 Manage and mitigate risks through proactive outreach and effective escalation management
 </li>
 <li>
 Partner closely with Product and Engineering to surface feedback and improve the platform
 </li>
 <li>
 Maintain CRM, client messaging, and ticketing systems with high attention to detail
 </li>
 <li>
 Build and refine the playbooks that will scale our Client Success function
 
 
 </li>
 </ul>
 
 A typical day might look like:
 
 
 
 <ul>
 <li>
 Reviewing account health and usage data to identify risks and growth opportunities across your book of business
 </li>
 <li>
 3+ live video calls with clients (mix of QBRs, adoption strategy, stakeholder alignment, and issue resolution)
 </li>
 <li>
 Proactively reaching out to key accounts to drive deeper adoption across teams, branches, or workflows
 </li>
 <li>
 Partnering with Product and Engineering to escalate trends, advocate for client needs, and close the loop on open issues
 </li>
 <li>
 Collaborating with Sales and Implementation on expansions, renewals, and account strategy
 </li>
 <li>
 Prioritizing and managing client communication&mdash;balancing reactive needs with proactive, high-impact work
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 2 Weeks: You understand the product, key client workflows, and what success looks like for different customer types post-implementation
 </li>
 <li>
 30 Days: You&rsquo;re managing a book of business, building relationships with key stakeholders, and identifying early signals around adoption, risk, and expansion
 </li>
 <li>
 60 Days: You own client outcomes&mdash;driving adoption, leading strategic conversations, and proactively executing on growth and retention opportunities
 </li>
 <li>
 90 Days: You&rsquo;re a trusted advisor to your clients, influencing how they use Rebar within their business and consistently identifying ways to deepen value and expand usage
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 2+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)
 </li>
 <li>
 HVAC industry familiarity (required), you know the ins and outs of the takeoff process
 </li>
 <li>
 You take pride in solving real problems for real people
 </li>
 <li>
 Your passionate about Client Relationships and driving value
 </li>
 <li>
 You move fast and follow through
 </li>
 <li>
 You&rsquo;re comfortable with ambiguity and figuring things out on the fly
 </li>
 <li>
 You communicate clearly and confidently with clients at all levels
 </li>
 <li>
 You&rsquo;re energized by being close to the action&mdash;not sitting behind dashboards
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience in client success, account management, or sales
 </li>
 <li>
 Startup experience in a high-growth, high-pressure environment
 </li>
 <li>
 Experience managing ongoing client relationships (post-implementation)
 </li>
 <li>
 Familiarity with CRM or ticketing systems
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Salary: Competitive
 </li>
 <li>
 Equity: Meaningful grant, commensurate with experience
 </li>
 <li>
 Benefits: Medical, dental, and vision coverage
 </li>
 <li>
 Perks: Free lunches and dinners
 
 
 </li>
 </ul>
 This is a
 
 full-time, onsite role
 
 based in NYC&rsquo;s Flatiron District, steps from Madison Square Park and Union Square. You&rsquo;ll work side-by-side with a high-performing team, solving real problems in real time, and shaping the future of an industry untouched by AI.
 
 
</div>

Client Success Manager | HVAC / Engineering Exp

Normal Computing Corporation

<div><h1 class="jobSectionHeader">Deployment Strategist</h1>
Location: Seoul, New York, London, San Francisco Level: L4-L5<h2 class="jobSectionHeader">
Normal Computing | Incredible Opportunities</h2>
The Normal Team builds foundational software and hardware that help move technology forward, supporting the semiconductor industry, critical AI infrastructure, and the broader systems that power our world. We work as one team across New York, San Francisco, Copenhagen, Seoul, and London.<h2 class="jobSectionHeader">
Your Role in Our Mission</h2>
You will own the success of Normal EDA deployments at the world's leading semiconductor companies. You will be on the ground at customer sites, embedded with engineering teams, serving as the connective tissue between the customer, our forward-deployed engineers, product, engineering, and the business team.
Normal EDA is a purpose-built AI platform for silicon engineering that combines LLMs with formal logic to build an understanding of a team's design intent and uses that context to generate, verify, and optimize engineering artifacts, learning continuously from the team's feedback.
Success is measured by production deployments, sustained customer value, measurable shifts in verification workflows driven by Normal, the stickiness measured by WAUs and the quality and speed of communication with every stakeholder who depends on you.<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Own deployments end to end, from initial planning through evaluation, production adoption, and sustained usage. You are the primary operational point of contact responsible for product outcomes and impact at the customer, and you help reshape scope, sequencing, and success criteria in partnership with leadership and the forward-deployed engineering team as you learn what the customer actually needs.</li><li>
Go onsite and immerse yourself in customer workflows. Synthesize disconnected streams of information, from customer conversations to product data to stakeholder dynamics, into a clear picture of what the most important problem is and what the deployment needs to do about it. You are not satisfied with surface-level answers.</li><li>
Act as the information router for the engagement. Translate unstructured customer meetings into organized, actionable summaries with clear owners and deadlines. Track every thread, every commitment, and every action item. Push structured updates proactively, because information gaps create risk.</li><li>
Present results and proposals for future work to audiences ranging from IC engineers to C-suite executives. Lead customer enablement and training to ensure the product is having concrete impact on production workflows. Iterate rapidly with users to make sure the solution is what they actually want and need.</li><li>
Surface deployment reality back to product and engineering teams and embed what you learn in the field into how Normal builds and ships product across all customers.</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
Experience in customer-facing technical roles such as deployment strategy, solutions engineering, technical program management with customer-facing delivery, consulting, or product management at enterprise technology companies. Experience at companies with forward-deployed or embedded delivery models (Palantir, Databricks, or similar) is highly relevant.</li><li>
Strong project management discipline and enough technical fluency to navigate sophisticated enterprise environments. You do not need to write code, but you need enough fluency to earn credibility with customer engineering teams and understand the product deeply.</li><li>
Highly structured and relentless about detail. You track dozens of threads across multiple stakeholders, time zones, and workstreams and do not let a single one drop. You thrive in complex deployment environments and find this pace energizing, not exhausting.</li><li>
Proactive communication as a default operating mode. You push updates before anyone asks, anticipate what leadership and the customer need to know, and spot problems when they are small and flag them before they become crises.</li><li>
The ability to influence senior and IC stakeholders with empathy and credibility. You align internal engineering teams with customer operational stakeholders, and you succeed through communication quality, follow-through, and trust.</li><li>
Sharp intuition for product and a strong degree of user insight. You dig into the details of customer workflows until you understand what is actually happening and why, and you confront open-ended problems in unstructured environments with curiosity and analytical rigor.</li><li>
Low ego because the outcome matters more than who gets the credit. Adaptive and introspective, willing to learn, guide, lead, and follow depending on what the situation requires.</li></ul><h2 class="jobSectionHeader">
Bonus Points For</h2><ul><li>
Background in semiconductor design, verification workflows, EDA tooling, or adjacent domains.</li><li>
Experience building AI products in early-stage startups or 0-to-1 environments, including founder or early founding team experience.</li><li>
Prior experience deploying AI or ML systems into production environments.</li></ul>
Equal Employment Opportunity Statement
Normal Computing is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Accessibility Accommodations
Normal Computing is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance or an accommodation due to a disability, please let us know at accommodations@normalcomputing.com.
Privacy Notice
By submitting your application, you agree that Normal Computing may collect, use, and store your personal information for employment-related purposes in accordance with our Privacy Policy.
Compensation Range: $200K - $270K</div>

Deployment Strategist

DraftKings

<div><h2 class="jobSectionHeader">ABOUT DRAFTKINGS</h2>
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It&rsquo;s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We&rsquo;re not waiting for the future to arrive. We&rsquo;re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.<h3 class="jobSectionHeader">
THE CROWN IS YOURS</h3><div>
Forge and cultivate relationships with our most engaged players as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.</div><div><div><div><div><div><div><div><div><div><h3 class="jobSectionHeader">
WHAT YOU'LL DO AS VIP HOST</h3><ul><li>
Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.</li><li>
Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.</li><li>
Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.</li><li>
Compile player feedback to support improvements to the platform and identify opportunities.</li><li>
Execute against all VIP policies and guidelines, including responsible gaming policies.</li></ul><h3 class="jobSectionHeader"> 
WHAT YOU'LL BRING</h3><ul><li>
Bachelor's degree in a related field or relevant experience.</li><li>
At least 3 years of experience in a Sales, Account Management, or customer-facing role.</li><li>
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.</li><li>
Analytical mindset to make quick and confident decisions on data and trends.</li><li>
Willingness to travel and work nights and weekends.</li><li>
Must be able to obtain and maintain required State Gaming Licenses.</li></ul>
#LI-AS1</div></div></div></div></div></div></div></div></div><h3 class="jobSectionHeader">
JOIN OUR TEAM</h3>
We&rsquo;re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don&rsquo;t worry, we&rsquo;ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
<h2 class="jobSectionHeader">READY TO OWN WHAT'S NEXT?</h2>

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
JR14113</div>

VIP HOST, HOBOKEN

BusRight

<div>BusRight is on a mission to modernize student transportation, and we&rsquo;re hiring a Learning Specialist to help us lead the way.
We&rsquo;re looking for an exceptional Learning Specialist to help lead our customer onboarding and everboarding training modules with precision, grace, and a strong focus on hospitality for our users. In this role, you&rsquo;ll be one of the first faces users see as they navigate new technology in our platform. At BusRight, we care deeply about our users&rsquo; experiences. You should be comfortable working with a wide variety of people, helping to build systems, working in ambiguity, and consistently refining processes for success. Your mission will be to ensure that users walk away capable and confident in their use of BusRight, and trusting of the BusRight brand.
Your primary focus will be to deliver onboarding training modules to new customers using content created by our internal team and to manage customers as they move through the onboarding process. You will also deliver some of this same content in-person during on-site visits to customers across the United States and help refine and improve the training materials you use.
Responsibilities:
Training Delivery and Follow Up<ul><li>
Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users).</li><li>
Tailor your delivery based on audience skill levels, goals, and feedback.</li><li>
Serve as the main point of contact for onboarding-related questions during the training period.</li><li>
Own design and execution of all post-training follow-up communication.</li><li>
When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month.</li></ul>
Managing Customer Onboarding<ul><li>
Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers.</li><li>
Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind.</li></ul>
Training Effectiveness &amp; Insights<ul><li>
Monitor learner engagement and outcomes to continuously refine training approaches.</li><li>
Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage.</li><li>
Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences.</li><li>
Develop a scope and sequence of skills that users need to use our core functions and additional features.</li></ul>
Collaboration &amp; Growth<ul><li>
Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content.</li><li>
Track training impact across accounts and help identify patterns or gaps in onboarding.</li><li>
Over time, grow into a leadership role shaping training strategy, tools, and onboarding.</li></ul> 

Requirements 
You&rsquo;re a great fit if you:<ul><li>
Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role</li><li>
Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity</li><li>
Can think on your feet: you can adapt your teaching style to the needs of customers and handle situations</li><li>
Possess exceptional communication skills: you can make complex ideas easy to understand</li><li>
Are highly organized and comfortable juggling multiple accounts and running many sessions per day</li><li>
Exhibit a curious mindset: you&rsquo;re eager to test, measure, and improve what&rsquo;s not working</li><li>
Are extremely empathy-driven: you meet learners where they are and guide them forward</li><li>
Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment. Embody our values</li></ul> 
Bonus points for:<ul><li>
Experience building differentiated education systems for learners across a variety of levels</li><li>
Can demonstrate a history of successful outcomes for learners in a program you designed</li><li>
A sense of humor - this work can and should be really fun</li></ul> 

Benefits 
 
Why BusRight<ul><li>
Work on technology that directly impacts student safety and the communities schools serve</li><li>
Join a mission-driven team building the future of school transportation</li><li>
Flexibility of remote work with a culture built on trust, relationships, and collaboration</li><li>
Competitive compensation, equity, and benefits</li></ul></div>

Learning Specialist

<div>
 BusRight is on a mission to modernize student transportation, and we're hiring a Learning Specialist to help us lead the way.
 
 
 We're looking for an exceptional Learning Specialist to help lead our customer onboarding and everboarding training modules with precision, grace, and a strong focus on hospitality for our users. In this role, you'll be one of the first faces users see as they navigate new technology in our platform. At BusRight, we care deeply about our users' experiences. You should be comfortable working with a wide variety of people, helping to build systems, working in ambiguity, and consistently refining processes for success. Your mission will be to ensure that users walk away capable and confident in their use of BusRight, and trusting of the BusRight brand.
 
 
 Your primary focus will be to deliver onboarding training modules to new customers using content created by our internal team and to manage customers as they move through the onboarding process. You will also deliver some of this same content in-person during on-site visits to customers across the United States and help refine and improve the training materials you use.
 
 
 
 Responsibilities:
 
 
 
 
 Training Delivery and Follow Up
 
 
 
 <ul>
 <li>
 Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users)
 </li>
 <li>
 Tailor your delivery based on audience skill levels, goals, and feedback
 </li>
 <li>
 Serve as the main point of contact for onboarding-related questions during the training period
 </li>
 <li>
 Own design and execution of all post-training follow-up communication
 </li>
 <li>
 When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month.
 
 
 </li>
 </ul>
 
 Managing Customer Onboarding
 
 
 
 <ul>
 <li>
 Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers.
 </li>
 <li>
 Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind
 
 
 </li>
 </ul>
 
 Training Effectiveness &amp; Insights
 
 
 
 <ul>
 <li>
 Monitor learner engagement and outcomes to continuously refine training approaches
 </li>
 <li>
 Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage
 </li>
 <li>
 Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences
 </li>
 <li>
 Develop a scope and sequence of skills that users need to use our core functions and additional features
 
 
 </li>
 </ul>
 
 Collaboration &amp; Growth
 
 
 
 <ul>
 <li>
 Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content
 </li>
 <li>
 Track training impact across accounts and help identify patterns or gaps in onboarding
 </li>
 <li>
 Over time, grow into a leadership role shaping training strategy, tools, and onboarding
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 You're a great fit if you:
 
 
 <ul>
 <li>
 Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role
 </li>
 <li>
 Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity
 </li>
 <li>
 Can think on your feet: you can adapt your teaching style to the needs of customers and handle situations
 </li>
 <li>
 Possess exceptional communication skills: you can make complex ideas easy to understand
 </li>
 <li>
 Are highly organized and comfortable juggling multiple accounts and running many sessions per day
 </li>
 <li>
 Exhibit a curious mindset: you're eager to test, measure, and improve what's not working
 </li>
 <li>
 Are extremely empathy-driven: you meet learners where they are and guide them forward
 </li>
 <li>
 Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment. Embody our values
 
 
 </li>
 </ul>
 Bonus points for:
 
 
 <ul>
 <li>
 Experience building differentiated education systems for learners across a variety of levels
 </li>
 <li>
 Can demonstrate a history of successful outcomes for learners in a program you designed
 </li>
 <li>
 A sense of humor - this work can and should be really fun
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why BusRight
 
 
 
 <ul>
 <li>
 Work on technology that directly impacts student safety and the communities schools serve
 </li>
 <li>
 Join a mission-driven team building the future of school transportation
 </li>
 <li>
 Flexibility of remote work with a culture built on trust, relationships, and collaboration
 </li>
 <li>
 Competitive compensation, equity, and benefits
 </li>
 </ul>
</div>

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