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customer success specialist

customer success manager

DualEntry

<div><h2 class="jobSectionHeader">About DualEntry</h2>
Founded in 2024, DualEntry is one of NYC&rsquo;s fastest-growing AI startups.
DualEntry is changing the future of finance. Our AI-native ERP lets teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away busywork and fuel their growth with powerful reporting and insights. We&rsquo;re making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990s in the past.
We operate with urgency and ownership. We move fast.<h2 class="jobSectionHeader">
Why This Role Matters Now</h2>
Since launching 18 months ago, we&rsquo;ve raised $100M with backing from Lightspeed, Khosla, and Google Ventures. We got there by moving incredibly fast and hiring the best and brightest talent. To accelerate that momentum, we&rsquo;re growing our team. Come and join us at one of NYC&rsquo;s fastest-growing startups and have an impact on our product from day one.
This is an intense, hands-on role with full ownership.
As Head of Customer Support, you&rsquo;ll build and lead the Customer Support team from the ground up (from 0 to 50+ CSMs), owning end-to-end customer outcomes, creating the CS infrastructure and playbooks, driving ERP adoption and expansion, and serving as the hands-on escalation point for critical accounts while partnering closely with Product and Engineering to shape the roadmap.
You&rsquo;ll be joining at an early and defining moment. Move at rocket speed, build the next massive ERP behemoth.<h2 class="jobSectionHeader">
Where You&rsquo;ll Create Impact</h2>
You have maximum drive to build a world-class Customer Support team from the ground up, in one of the most competitive (and archaic) B2B software industries in the world.<ul><li>
Build and lead the CS team from the ground up: Hire, coach, and develop CS specialists and managers; monitor performance, develop playbooks, tools and infrastructure to scale CS at increasingly high performance</li><li>
Own e2e customer outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you&rsquo;ve developed</li><li>
Drive ERP adoption &amp; expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and identify upsell/cross-sell opportunities</li><li>
Be the ultimate escalation point: Resolve critical issues for high-tier accounts during implementation and post-go-live; this is a hands-on leadership role</li><li>
Operationalize support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes</li><li>
Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap</li><li>
Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations</li></ul><h2 class="jobSectionHeader">
What Sets You Up for Success</h2><ul><li>
Hardcore work ethic and high agency</li><li>
You are a hands-on leader focussed on driving execution and speed</li><li>
You have seen CS teams scale from 0 to 50-100 CSMs at a high pace and the required milestones that come with different growth stages</li><li>
4+ years of experience in accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role</li><li>
ERP Implementation, finance professional services or project management leadership experience</li><li>
Experience using or implementing ERPs (e.g., NetSuite, Intacct)</li><li>
Proven ability to translate accounting requirements into system configurations and automated workflows</li><li>
Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms</li><li>
Expert Microsoft Excel/Google Sheets skills</li></ul><h2 class="jobSectionHeader">
Why You&rsquo;ll Thrive Here</h2><ul><li>
Significant equity ownership in one of the top AI companies in the world</li><li>
You&rsquo;re joining early and will grow with DualEntry</li><li>
Your feedback shapes the product directly</li><li>
High-speed culture</li><li>
High-trust environment with high expectations</li><li>
Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years</li></ul><h2 class="jobSectionHeader">
Compensation &amp; Benefits
</h2><ul><li>Equity: $150,000+</li><li>
Base salary: $140,000 to $200,000</li><li>
15 PTO days + 12 public holidays</li><li>
Full medical, dental &amp; vision insurance</li><li>
Commuter benefits</li><li>
401k benefits</li><li>
On-site team culture - high collaboration, no bureaucracy</li><li>
We'll cover relocation packages and make the move exciting, not painful!</li></ul>
We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It&rsquo;s hard, it&rsquo;s intense, and it&rsquo;s the most rewarding work you&rsquo;ll ever do.
If you&rsquo;re hungry, driven, and ready to build something massive, climb aboard! 
Employment type webflow: Full-time</div>

Customer Success Manager

Informa

<div>
 Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We&rsquo;re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
 
 
 Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.
 
 
 
 Job Description
 
 
 
 
 This role is based in our New York office
 
 
 
 We're looking for a dynamic Customer Success Specialist to join our Black Hat team. In this role, you'll deliver exceptional support to our event and digital media clients throughout their journey with us - from initial sale through event execution and beyond.
 
 
 As part of the Cybersecurity Vertical at Informa Festivals, you'll manage comprehensive client relationships while providing our premium service experience, ensuring maximum value realization and long-term partnership success.
 
 
 
 Responsibilities:
 
 
 
 
 Client Management
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients from post-sale through event completion
 </li>
 <li>
 Lead sponsors through the event lifecycle, including onboarding calls, platform demos, and educational webinars
 </li>
 <li>
 Build positive, trust-based relationships through proactive outreach and consistent client touchpoints, advising them on how to maximize their presence and ROI
 </li>
 <li>
 Oversee complete customer relationships including onboarding, implementation, adoption, and handoff to sales for rebook
 
 
 </li>
 </ul>
 
 Event Delivery
 
 
 
 <ul>
 <li>
 Manage exhibitor portal (EV2) and provide technical support to ensure current sponsor data
 </li>
 <li>
 Provide key details on event operations, including deliverables and deadlines
 </li>
 <li>
 Track all client deliverables using internal systems and ensure timely adoption
 </li>
 <li>
 Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
 </li>
 <li>
 Manage comprehensive client experience during on-site events, serving as their advocate and primary support
 </li>
 <li>
 Ensure timely and accurate distribution of event leads and post-event analytics
 </li>
 <li>
 Conduct post-event reviews and gather feedback to drive continuous improvement
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Document all client interactions comprehensively in Salesforce with detailed notes and next steps
 </li>
 <li>
 Maintain accurate reporting of deliverables
 </li>
 <li>
 Partner with Event Operations to deliver premium service
 </li>
 <li>
 Collaborate with Sales teams on rebook programs and renewal opportunities
 </li>
 <li>
 Develop and maintain client success plans with clear objectives and measurable outcomes
 </li>
 <li>
 Identify and escalate client issues promptly while working toward resolution
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-3 years' experience in Account Management or Customer Support
 </li>
 <li>
 Experience in B2B events (preferred)
 </li>
 <li>
 Proficiency with CRM systems, preferably Salesforce
 </li>
 <li>
 Experience with customer communications via email, webinars, and one-to-one interactions
 </li>
 <li>
 Proven experience in quality control environments, focusing on accurate delivery, reporting and program reconciliation
 </li>
 <li>
 Ability to partner with and influence various internal and external stakeholders
 </li>
 <li>
 Exceptional written and verbal communication skills and presentation abilities
 </li>
 <li>
 Excellence in cross-departmental collaboration and project management
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Proven ability to work independently and lead strategic customer initiatives
 </li>
 <li>
 Ability to manage multiple client relationships simultaneously while maintaining high service standards
 </li>
 <li>
 Thrives in fast-paced environments and adapts quickly to changing priorities
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you&rsquo;re not spending time together in one of our offices or other workplaces &ndash; like at an Informa event &ndash; you get the flexibility and support to work from home or remotely.
 
 
 We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
 
 
 Our benefits include:
 
 
 <ul>
 <li>
 Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
 </li>
 <li>
 Broader impact: take up to four days per year to volunteer, with charity match funding available too
 </li>
 <li>
 Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves
 </li>
 <li>
 Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
 </li>
 <li>
 Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
 </li>
 <li>
 Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
 </li>
 <li>
 Recognition for great work, with global awards and kudos programs
 </li>
 <li>
 As an international company, the chance to collaborate with teams around the world
 
 
 </li>
 </ul>
 The salary range for this role is $60,000 - $70,000 based on experience.
 
 
 This posting will automatically expire on February 4, 2026.
 
 
 We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
 
 
 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
 
 
 See how Informa handles your personal data when you apply for a job here.
</div>

Customer Success Specialist

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within Mid-Market sector. You will be responsible for helping our customers effectively engage with our solutions (Talent &amp; Learning). You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients&rsquo; best interest in mind and act as their internal advocate to ensure they are set up for success.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Researches Customer&rsquo;s business and prepares thoughtful questions and insights in advance of customer meetings
 </li>
 <li>
 Asks layered, open-ended questions to understand and clarify Customer&rsquo;s objectives and challenges beyond surface-level detail
 </li>
 <li>
 Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer&rsquo;s organization
 </li>
 <li>
 Shifts communication style and content to fit the needs of different stakeholders
 </li>
 <li>
 Leads with Solutions, not products, when making recommendations aligned to Customer objectives
 </li>
 <li>
 Sells with Integrity
 </li>
 <li>
 Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
 </li>
 <li>
 Thinks commercially and applies business acumen when crafting &amp; negotiating commercial agreements
 </li>
 <li>
 Uses data and insights to support investment recommendations or overcome customer objections
 </li>
 <li>
 Proactively mitigates churn risk by adopting a smart, customer-centric approach
 </li>
 <li>
 Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
 </li>
 <li>
 Drives Customer growth by proactively identifying opportunities to deliver greater customer value
 </li>
 <li>
 Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
 </li>
 <li>
 Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
 </li>
 <li>
 Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
 </li>
 <li>
 Practices humility and asks for help from colleagues when faced with a challenge or unknown
 </li>
 <li>
 Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
 </li>
 <li>
 Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 4+ years of applicable sales experience
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience with HR software
 </li>
 <li>
 BA/BS degree or equivalent in a related field
 </li>
 <li>
 Experience with SaaS opportunities and Dynamics/D365 platform
 </li>
 <li>
 Experience selling IT solutions
 </li>
 <li>
 Knowledge of software contract terms and conditions with the ability to create fair transactions
 </li>
 <li>
 Strong negotiation and accurate forecasting skills
 </li>
 <li>
 Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
 </li>
 <li>
 Excellent communication, negotiation and forecasting skills
 </li>
 <li>
 Demonstrated ability to find and manage high-level business in an evangelistic sales environment
 </li>
 <li>
 Ability to gather and use data to inform decision making and persuade others
 </li>
 <li>
 Ability to assess business opportunities and read prospective buyers
 </li>
 <li>
 Ability to orchestrate the closure of business with an accurate understanding of prospect needs
 </li>
 <li>
 Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Sales Prospecting
 </li>
 <li>
 Business Case Preparation
 </li>
 <li>
 Multithreading
 </li>
 <li>
 Influence at all levels
 </li>
 <li>
 Active Listening
 
 
 
 </li>
 </ul>
 LinkedIn is committed to fair and equitable compensation practices.
 
 
 The pay range for this role is $125,000 to $180,000 OTE. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
 
 
 The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
 
 
 
 Additional Information
 
 
 
 
 Equal Opportunity Statement
 
 
 
 We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
 
 
 LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
 
 
 If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
 
 
 Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
 
 
 <ul>
 <li>
 Documents in alternate formats or read aloud to you
 </li>
 <li>
 Having interviews in an accessible location
 </li>
 <li>
 Being accompanied by a service dog
 </li>
 <li>
 Having a sign language interpreter present for the interview
 
 
 
 </li>
 </ul>
 A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
 
 
 LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
 
 
 
 San Francisco Fair Chance Ordinance
 
 
 
 Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
 
 
 
 Pay Transparency Policy Statement
 
 
 
 As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Mid-Market Account Director, Talent Solutions

Panera Bread (PR Management Corp)

Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working café professionals. At PR Restaurants, we're committed to setting a higher standard for excellence in every facet of our business - this begins with great leadership, in supporting and motivating our café teams to provide unrivaled guest experiences. We've instilled a universal work culture defined by integrity, optimism, and mutual respect. The wellbeing of every team member is crucial to our success. Help us carry out our mission to 'Rise Above the Rest' by providing the highest-quality customer service experiences for our guests. Apply today for an immediate interview! Benefits:<ul><li>Tremendous opportunities for advancement</li><li>Competitive salary w/ bonus package</li><li>Full benefits package-Medical, dental, vision, company-paid life & disability insurance, 401k with company match</li><li>Free meals while working - you never have to pack or buy lunch!</li><li>No certifications required </li><li>Paid vacation / time off</li><li>PRR Company Discounts - discounts, rewards and perks on thousands of popular brands and categories</li></ul>There's no limit to how far your enthusiasm and ambition can take you at PR Restaurants. If you're ready to 'Rise Above the Rest' and begin a fulfilling career in food & hospitality in a leadership role, connect with us today for an immediate interview! Responsibilities: <ul><li>Provide the highest-quality customer service to our guests</li><li>Enthusiastic & comprehensive knowledge of menu items</li><li>Collaborate, act as a team-player, and provide support as a key role on the management team</li><li>Maintain a clean and organized work environment </li><li>Set a positive example and maintain optimism for all staff, employees, and guests</li></ul> Requirements:<ul><li>Restaurant management experience required</li><li>Multi-unit experience (preferred)</li><li>Steady employment track record</li><li>Ability to work in a fast-paced environment</li><li>Work with a diverse group of dedicated staff</li><li>Excellent communication, interpersonal and customer service skills</li><li>Physical requirements: ability to stand for prolonged periods, walking, bending, stretching, and occasional lifting (up to 50 lbs.) </li><li>Availability to work various schedules/shifts (includes nights and weekends)</li></ul>

Restaurant Assistant Manager

Warby Parker

<div>Warby Parker is on the lookout for a strategic, detail-focused Product Strategy Manager to help drive the success of our AI glasses business. Reporting to the Director of Product Strategy, your key responsibilities will be managing our partnerships and collaborating on operational improvements with internal partners (like our Brand, Ecommerce, Retail, and CX teams). This is a highly collaborative, operational, and strategic role for someone who is excited to support internal and external partnerships, both launching and then growing our AI glasses business&mdash;as well as helping inform the long-range planning for AI glasses.

What you'll do:
<ul>
<li>Own relationships with external partners, work cross-functionally to operationalize a new business, and help inform the long-range planning for AI glasses</li>
<li>Act as a liaison between internal Operations teams and external partners to ensure our retail stores and internal teams are set up for success</li>
<li>Track partner deliverables and timelines, ensuring clear documentation and collaboration</li>
<li>Propose and manage the pricing strategy, customer policies, and shopping flows through analysis and tracking the competitor landscape</li>
<li>Collect, analyze, and interpret data to track key performance metrics (e.g., unit sales, attach rates, and customer satisfaction) and measure the effectiveness of strategic initiatives</li>
<li>Synthesize customer feedback and product performance to identify areas for improvement and share insights with our partners</li>
<li>Partner with internal Marketing, Retail, and Brand teams to support go-to-market strategy, launch plans, and campaign execution</li>
<li>Own the AI glasses assortment and product planning; ideate on the best ways to optimize AI glasses design and expand our offerings</li>
<li>Manage internal and external workstreams to roll out future launches (i.e., new SKUs, display lenses, and new markets)</li>
<li>Oversee an analyst to effectively and efficiently support in the roll out of AI glasses and the continued success of the business by creating dashboards to track KPIs, identifying improvement opportunities, and analyzing market trends</li>
</ul>
Who you are:
<ul>
<li>Backed by 5+ years of experience in a highly analytic, client/vendor-facing, and strategic role (bonus points for experience in management consulting or corporate strategy)</li>
<li>Highly analytical, leveraging data and customer insights to inform decisions and drive business outcomes</li>
<li>A compelling communicator and presenter, able to translate complex data into clear strategies and inspire alignment across stakeholders</li>
<li>Comfortable working with digital product and technology teams, with a track record of contributing to digital innovation and ecommerce enhancements</li>
<li>Adept at working with uncertainty and managing multiple shifting priorities in a fast-paced environment</li>
<li>Energized by wearable tech and want to shape what comes next</li>
<li>A whiz at Microsoft Excel and PowerPoint and/or the Google equivalent (Sheets, Slides)</li>
<li>Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)</li>
</ul>
Extra Credit:
<ul>
<li>Experience or comfort with experimenting with AI to support and enhance your work</li>
<li>Experience in wearables, AR/VR, voice, or other AI-powered consumer tech products</li>
<li>Familiarity with Looker</li>
<li>Passion for delivering value and amazing experiences to customers</li>
</ul>
Some benefits of working at Warby Parker for full-time employees:
<ul>
<li>Health, vision, and dental insurance</li>
<li>Life and AD&amp;D Insurance</li>
<li>Flexible vacation policy</li>
<li>Paid Holidays</li>
<li>Retirement savings plan with a company match</li>
<li>Parental leave (non-birthing parents included)</li>
<li>Short-term disability</li>
<li>Employee Assistance Program (EAP)</li>
<li>Bereavement Support</li>
<li>Education Reimbursement</li>
<li>Free eyewear</li>
<li>And more (just ask!)</li>
</ul><div>
Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.</div></div>

Manager, Product Strategy

Marc Jacobs

<div>Overview:
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead our boutique based in New York City . The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Business Acumen:<ul><li>
Lead team to achieve individual and team sales targets</li><li>
Implement a culture that leverages on all KPls</li><li>
Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities</li></ul>
Customer Experience:<ul><li>
Deliver excellence; strive to exceed the expectations of clients</li><li>
Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients</li><li>
Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team</li><li>
Promote brand awareness, establish market/store presence through community engagement and store events</li></ul>
Visual Merchandising:<ul><li>
In partnership with visual merchandising team, ensure store visual standards are met and maintained</li><li>
Support the Visual Team in planning and performing any necessary changes in visual environment</li><li>
Review sales frequently and take action on visual merchandising to improve sales</li></ul>
People Management:<ul><li>
Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives</li><li>
Lead the recruitment process; build a talent pipeline through networking and competitive shopping</li><li>
Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations</li><li>
Oversee performance process for all associates and assist in establishing goals/objectives</li><li>
Build development plans for all employees; identify and create action plans</li><li>
Ensure a consistent and seamless onboarding experience for all new hires</li><li>
Schedule effectively to drive sales and manage the allocation of staff resources</li><li>
Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action</li><li>
Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included</li></ul>
Operations:<ul><li>
Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations</li><li>
Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed</li><li>
Maintain store operating budget while aiming to reduce overall cost</li><li>
Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target</li><li>
Oversee the processing of incoming and outbound merchandise requests and shipments</li><li>
Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees</li><li>
Uphold company and store standards, policies and procedures</li></ul>
QUALIFICATIONS:<ul><li>
8+ years&rsquo; retail experience</li><li>
Minimum of 3+ years&rsquo; experience managing others within a customer service environment required</li><li>
Proven record of motivating, developing, and coaching team members</li><li>
Strong analytical skills - ability to analyze retail KPI&rsquo;s and on-floor behaviors</li><li>
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business</li><li>
Demonstrated verbal and written communication skills</li><li>
Excellent organizational, follow-up, and time management skills</li><li>
Passion for the Marc Jacobs brand and product offering</li><li>
Passionate about the customer experience</li><li>
Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations</li><li>
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs</li><li>
Creative &amp; Innovative - promotes curiosity, diversity and collaboration &ndash; is open to disruptive ideas</li><li>
Ability to connect to the customer through excellent service, strong visual presentation and business acumen</li><li>
Computer skills including operating a POS and navigating Microsoft Office suite</li><li>
Must have flexibility to work a retail schedule including evenings, weekends and holidays</li></ul>
SALARY &amp; BENEFITS/WHAT WE OFFER:
The compensation for this position ranges from $120,000 - $130,000 (annually) plus bonus. The rate of pay offered will be dependent upon candidate&rsquo;s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
ABOUT MARC JACOBS
Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.
Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.
ADDITIONAL INFORMATION
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO STATEMENT
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.
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Store Manager - New York City

<div><div>Warby Parker is on the lookout for a strategic, detail-focused Product Strategy Manager to help drive the success of our AI glasses business. Reporting to the Director of Product Strategy, your key responsibilities will be managing our partnerships and collaborating on operational improvements with internal partners (like our Brand, Ecommerce, Retail, and CX teams). This is a highly collaborative, operational, and strategic role for someone who is excited to support internal and external partnerships, both launching and then growing our AI glasses business&mdash;as well as helping inform the long-range planning for AI glasses.

What you&rsquo;ll do:
<ul>
<li>Own relationships with external partners, work cross-functionally to operationalize a new business, and help inform the long-range planning for AI glasses</li>
<li>Act as a liaison between internal Operations teams and external partners to ensure our retail stores and internal teams are set up for success</li>
<li>Track partner deliverables and timelines, ensuring clear documentation and collaboration</li>
<li>Propose and manage the pricing strategy, customer policies, and shopping flows through analysis and tracking the competitor landscape</li>
<li>Collect, analyze, and interpret data to track key performance metrics (e.g., unit sales, attach rates, and customer satisfaction) and measure the effectiveness of strategic initiatives</li>
<li>Synthesize customer feedback and product performance to identify areas for improvement and share insights with our partners</li>
<li>Partner with internal Marketing, Retail, and Brand teams to support go-to-market strategy, launch plans, and campaign execution</li>
<li>Own the AI glasses assortment and product planning; ideate on the best ways to optimize AI glasses design and expand our offerings</li>
<li>Manage internal and external workstreams to roll out future launches (i.e., new SKUs, display lenses, and new markets)</li>
<li>Oversee an analyst to effectively and efficiently support in the roll out of AI glasses and the continued success of the business by creating dashboards to track KPIs, identifying improvement opportunities, and analyzing market trends</li>
</ul>
Who you are:
<ul>
<li>Backed by 5+ years of experience in a highly analytic, client/vendor-facing, and strategic role (bonus points for experience in management consulting or corporate strategy)</li>
<li>Highly analytical, leveraging data and customer insights to inform decisions and drive business outcomes</li>
<li>A compelling communicator and presenter, able to translate complex data into clear strategies and inspire alignment across stakeholders</li>
<li>Comfortable working with digital product and technology teams, with a track record of contributing to digital innovation and ecommerce enhancements</li>
<li>Adept at working with uncertainty and managing multiple shifting priorities in a fast-paced environment</li>
<li>Energized by wearable tech and want to shape what comes next</li>
<li>A whiz at Microsoft Excel and PowerPoint and/or the Google equivalent (Sheets, Slides)</li>
<li>Not on the Office of Inspector General&rsquo;s List of Excluded Individuals/Entities (LEIE)</li>
</ul>
Extra Credit:
<ul>
<li>Experience or comfort with experimenting with AI to support and enhance your work</li>
<li>Experience in wearables, AR/VR, voice, or other AI-powered consumer tech products</li>
<li>Familiarity with Looker</li>
<li>Passion for delivering value and amazing experiences to customers</li>
</ul>
Some benefits of working at Warby Parker for full-time employees:
<ul>
<li>Health, vision, and dental insurance</li>
<li>Life and AD&amp;D Insurance</li>
<li>Flexible vacation policy</li>
<li>Paid Holidays</li>
<li>Retirement savings plan with a company match</li>
<li>Parental leave (non-birthing parents included)</li>
<li>Short-term disability</li>
<li>Employee Assistance Program (EAP)</li>
<li>Bereavement Support</li>
<li>Education Reimbursement</li>
<li>Free eyewear</li>
<li>And more (just ask!)</li>
</ul></div><div><div><div><div>
Warby Parker, in good faith, believes that the posted salary range is accurate for this role in New York at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.</div></div>
New York Pay Range
$100,625 - $115,000 USD</div></div><div>
Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we&rsquo;ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we&rsquo;ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we&rsquo;re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.</div></div>

Manager, Product Strategy New

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