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sales account manager

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customer care operations expert Jobs in Saudi Arabia

customer care operations expert

customer success manager

Sscegypt

<p>Customer Success Manager (CSM),</p><p>plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.</p><p>Key Responsibilities of a Success Manager (CSM):</p><p> <strong>Customer Onboarding and Training:</strong></p><p>Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.</p><p> <strong>Relationship Management:</strong></p><p>Building and maintaining strong, trusting relationships with key client stakeholders.</p><p> <strong>Proactive Issue Resolution:</strong></p><p>Identifying potential problems early and working to solve them before they impact customer satisfaction.</p><p> <strong>Performance Monitoring:</strong></p><p>Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.</p><p> <strong>Customer Success Planning:</strong></p><p>Helping clients develop and achieve their goals using the product or service.</p><p> <strong>Up-selling and Cross-selling:</strong></p><p>Identifying opportunities to expand client relationships and increase revenue.</p><p> <strong>Internal Collaboration:</strong></p><p>Working with sales, product, and other internal teams to ensure client success.</p><p> <strong>Feedback Collection:</strong></p><p>Gathering customer feedback and providing it to internal teams to improve the product or service.</p><p><strong>A Cyber Security Pre-sales Consultant</strong> isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.</p><p>The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)</p><p>Key Responsibilities:</p><p> <strong>Technical Expertise:</strong></p><p>Possess a deep understanding of cybersecurity frameworks, products, and services.</p><p> <strong>Solution Design:</strong></p><p>Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.</p><p> <strong>Customer Engagement:</strong></p><p>Build relationships with clients, understand their challenges, and offer expert advice.</p><p> <strong>Sales Support:</strong></p><p>Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.</p><p> <strong>Product Demonstrations:</strong></p><p>Conduct product demos and proof-of-concept sessions to showcase solutions.</p><p> <strong>Requirements Gathering:</strong></p><p>Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.</p><p> <strong>Commercial Documents:</strong></p><p>Assist in creating and updating commercial documents like RFPs and RFIs.</p><p> <strong>Staying Current:</strong></p><p>Keep up with industry trends, competitor offerings, and emerging technologies.</p><p> <strong>Collaboration:</strong></p><p>Work with internal teams, partners, and vendors to ensure successful solution delivery.</p><img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Lucidya

Purpose <p>We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business' revenue potentials and minimize churn rates.</p> Roles & Responsibilities <ul> <li>Manage customer onboarding and product training.</li> <li>Educate customers on the use and benefits of our products and services.</li> <li>Ensure customers get fast time-to-value.</li> <li>Keep clients engaged and regularly using products (increasing adoption).</li> <li>Build customer loyalty and reduce churn (increasing retention).</li> <li>Develop a positive customer experience and foster healthy working relationships.</li> <li>Assist customers with setting up and navigating our platform.</li> <li>Promote the value of the products.</li> <li>Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).</li> <li>Solve customers' issues and problems proactively.</li> <li>Assist in creating training courses and educational materials.</li> <li>Review customer complaints and concerns and seek to improve the customer experience.</li> <li>Record and report customer feedback to upper management.</li> </ul>

AltoVita

<div>
 <strong>
  Who are we?
  <br/>
  <br/>
 </strong>
 We are a female-founded scale-up, currently made up of around 80 AltoVitians. Our fully-remote team hails from 26 different countries and collectively speaks 29 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option!
 <br/>
 <br/>
 Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won&rsquo;t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.
 <br/>
 <br/>
 <strong>
  What We Do
  <br/>
  <br/>
 </strong>
 AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach.
 <br/>
 <br/>
 AltoVita&rsquo;s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities &amp; 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility &amp; business travel managers worldwide.
 <br/>
 <br/>
 Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs.
 <br/>
 <br/>
 AltoVita&rsquo;s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money.
 <br/>
 <br/>
 Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are seeking a highly skilled and dedicated Customer Success Manager with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software
 <br/>
 <br/>
 Reply to client&rsquo;s enquiries related to housing options and offer thoughtful recommendations in a timely manner.
 <br/>
 <br/>
 Build a good relationship with the consultants from relocation management companies
 <br/>
 <br/>
 Support reporting on conversion figures and identify opportunities for improvement
 <br/>
 <br/>
 To maintain the positive engagement with hospitality partners (hotels, serviced apartments &amp; hotels) and participate in supplier meetings, or trainings to reflect client requirements when necessary
 <br/>
 <br/>
 To participate in property inspections to gain an in-depth understanding of properties quality, when required (KSA/UAE Region)
 <br/>
 <br/>
 Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
 <br/>
 <br/>
 Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
 <br/>
 <br/>
 Proactively contribute to the community, building of hospitality operators &amp; supply technology software (quarterly training sessions, content creation, events &amp; conferences, in-person visits)
 <br/>
 <br/>
 Assist in the optimisation process of AltoVita's Customer Success technology and business development efforts in the KSA and UAE regions.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 2+ years of experience in hotel reservations, corporate housing, global mobility or relocation
 <br/>
 <br/>
 Comfortable working in a fast-paced and entrepreneurial environment
 <br/>
 <br/>
 Ability to work well under pressure and handle high-stress situations with calm and professionalism
 <br/>
 <br/>
 Strong problem-solving skills and ability to think on your feet
 <br/>
 <br/>
 Self-motivated, proactive and results-driven
 <br/>
 <br/>
 Occasional weekend on call rotation
 <br/>
 <br/>
 <strong>
  Ways of Working
  <br/>
  <br/>
 </strong>
 AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.
 <br/>
 <br/>
 <strong>
  Join our Team
  <br/>
  <br/>
 </strong>
 AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.
 <br/>
 <br/>
 Becoming an AltoVitian means you will benefit from:
 <br/>
 <br/>
 <ul>
  <li>
   A team that will always put you first
  </li>
  <li>
   Incredible opportunities for growth and career advancement
  </li>
  <li>
   A fully-remote working environment
  </li>
  <li>
   Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
  </li>
  <li>
   A work-from-home allowance to get your home-office set up
  </li>
  <li>
   A generous vacation package so you can recharge or explore
   <br/>
  </li>
 </ul>
</div>


Customer Success Manager, KSA

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Multiple Locations, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898567</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (40%-50%) from home.</div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><div>
Required qualifications:</div><ul><li>Bachelor's Degree in Business, Economy, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Economy, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><ul><li>Mandatory language skills: Arabic, English;</li><li>In-depth knowledge of the Saudi Arabian IT industry;</li><li>Project and/or program management skills.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
These are the role core responsibilities:</div><ul><li>Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value.</li><li>You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes.</li><li>Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

<div><p><b>What we offer</b></p><p>
We help the world run better.</p><p>
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!</p><div></div><p><b><br>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</b></p><p></p><p><b><br>
Who You&rsquo;ll Become</b></p><p>
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><p>
As a CSM within the SAP Academy for Customer Success, you will be responsible to:</p><ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul><p></p><p><br>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.</p><p></p><p><b><br>
CSM focus areas:</b></p><p><b>
SAP Finance &amp; Spend Management (F&amp;S)</b> &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.</p><ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul><p><b>
SAP SuccessFactors (Human Capital Management - HCM)</b> - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.</p><p><b>
SAP Supply Chain Management (SCM)</b> - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.</p><p></p><p><b><br>
What You Bring</b></p><ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul><p></p><p><b><br>
About SAP Academy for Customer Success
</b></p><p>The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</p><p>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.</p><p>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.</p><p>
#SAPAcademyforCustomerSuccess</p><p>
#SAPCSCareers</p><p></p><p><br>
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.</p><p>
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.</p><p>
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program</p><p><b>
Due to local legal mandates only GCC nationals will be considered at this time</b></p><p><b>
#SAPNextGen
</b></p><p><b>We are SAP</b></p><p>
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.</p><p></p><p><b><br>
 Our inclusion promise</b></p><p>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.</p><p>
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.</p><p></p><p><b><br>
EOE AA M/F/Vet/Disability:</b></p><p>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</p><p>
Successful candidates might be required to undergo a background verification with an external vendor.</p><p><b>
#SAPNextGen</b></p></div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Oracle

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <em>
  <strong>
   In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  What Does Oracle&rsquo;s Customer Success Organization Do?
  <br/>
  <br/>
 </strong>
 Our mission is to to be a catalyst for Oracle&rsquo;s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.
 <br/>
 <br/>
 <ul>
  <li>
   CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
  </li>
  <li>
   PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle&rsquo;s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
  </li>
  <li>
   PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
  </li>
  <li>
   GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Career Level - M3
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Customer Relationship Management:
 <br/>
 <br/>
 <ul>
  <li>
   Build and nurture strong, long-lasting relationships with key customers.
  </li>
  <li>
   Serve as the primary point of contact for escalated customer issues and ensure timely resolution.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Team Leadership:
 <br/>
 <br/>
 <ul>
  <li>
   Lead and mentor a team of Customer Success Representatives.
  </li>
  <li>
   Foster a collaborative and customer-centric culture within the team.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Customer Onboarding:
 <br/>
 <br/>
 <ul>
  <li>
   Oversee the onboarding process for new clients, ensuring a seamless and positive experience.
  </li>
  <li>
   Develop and implement effective onboarding strategies to drive customer success.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Product Expertise:
 <br/>
 <br/>
 <ul>
  <li>
   Develop a deep understanding of our products and services.
  </li>
  <li>
   Provide guidance and insights to customers on maximizing the value of our offerings.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Renewals and Expansion:
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with the sales team to identify opportunities for upselling and cross-selling.
  </li>
  <li>
   Drive customer renewals by demonstrating the ongoing value of our solutions.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Feedback and Improvement:
 <br/>
 <br/>
 <ul>
  <li>
   Gather customer feedback and collaborate with internal teams to continuously improve products and services.
  </li>
  <li>
   Implement best practices to enhance the overall customer experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 If you are&hellip;
 <br/>
 <br/>
 An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach.. You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. Entrepreneurial-minded with sound judgement and can navigate complexity. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.
 <br/>
 <br/>
 &hellip;then we want to talk to you!
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 Your enthusiasm, knowledge and business acumen, and love and passion for customer success will help Oracle become the leading cloud service provider.
 <br/>
 <br/>
 More specifically, you will have the experience described below:
 <br/>
 <br/>
 <ul>
  <li>
   Passion for and ability to have cross-industry consultative conversations regarding business challenges and opportunities building trusted advisory relationships with customers and partners alike.
  </li>
  <li>
   Deep product and market expertise in Cloud Delivery, including customer needs, competitive landscape, and key trends in the industry.
  </li>
  <li>
   7+ years of experience product line and/or Cloud transformation.
  </li>
  <li>
   Proven experience leading end-to-end success of cloud solutions across Product and other functions including Marketing, Sales, Service, Alliances, and/or Support.
  </li>
  <li>
   A highly collaborative leader who can navigate different personalities, work well in teams, and believes that 1+1=&gt;3.
  </li>
  <li>
   are achieved.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master degree or equivalent.
  </li>
  <li>
   Proven experience in customer success management, with a track record of achieving and exceeding targets.
  </li>
  <li>
   Ability to work effectively with and through a matrix and a virtual organization.
  </li>
  <li>
   Successful track record as Program Director of transformational and international SaaS transformation.
  </li>
  <li>
   Experience in managing Turn around of escalated IT transformation projects.
  </li>
  <li>
   Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM)
  </li>
  <li>
   Commercial sensitiveness of Saas Software contracts and Implementation costs
  </li>
  <li>
   Flexibility to work from home or travel across the region when required (assume max 50% travel &ndash; potentially needing travel on very short notice)
  </li>
  <li>
   Level 3: +7 of relevant experience in a customer success role.
  </li>
  <li>
   Level 4: +10 years of proven experience in customer success management.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PMI Project Management Professional (PMP) Certification or similar.
  </li>
  <li>
   International experience across MEA region
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How You Will Be Measured:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Referenceable Logos
  </li>
  <li>
   Client Satisfaction (CSAT)
  </li>
  <li>
   Net Promoter Score (NPS)
  </li>
  <li>
   Customer Lifetime Value (CLV)
  </li>
  <li>
   Renewals on ATR
  </li>
  <li>
   Install Base Expansion
  </li>
  <li>
   Time to First Value
  </li>
  <li>
   # of Green and red accounts
  </li>
  <li>
   Group revenue and margin
  </li>
  <li>
   Net ARR
  </li>
  <li>
   Net Dollar Retention (NDR)
  </li>
  <li>
   Logo retention (LRR)
  </li>
  <li>
   Coverage (ARR and Accounts)
  </li>
  <li>
   Partner Success (e.g., # of Certified SIs, red accts)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A driver&rsquo;s seat in a top project and program director role with Oracle internal and external visibility. A stepping stone for further growing your own career.
  </li>
  <li>
   Enriching your experience while being hands on and customer facing with the largest Oracle accounts in the region.
  </li>
  <li>
   Being an essential part of Oracle&rsquo;s Global Customer Success organization
  </li>
  <li>
   An ability to grow your network in a wide and international Oracle Cloud ecosystem.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Career Level - M3
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 <br/>
 <br/>
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 <br/>
 <br/>
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 <br/>
 <br/>
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 <br/>
 <br/>
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>


Client Success Snr Manager (Saudi)

Talent 360

<p><b>About SiFi:</b> SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.</p> Position Overview <p>The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.</p> Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

Explore 2607+ Customer success manager in Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

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Client Success Snr Manager (Saudi)

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