customer success manager

CNTXT

<div>
 
 The Customer Success Manager ( CSM) is responsible for managing key enterprise and
 
 
 upper-mid-market customers to ensure successful cloud adoption, retention, and value
 
 
 realization. This role requires strong customer leadership, technical understanding of cloud services, and the ability to guide customers through complex digital transformation initiatives.
 
 
 
 
 
 
 What You Will Do:
 
 
 <ul>
 <li>
 Manage a portfolio of high-value customers, ensuring adoption, satisfaction, retention, and growth.
 </li>
 <li>
 Develop structured Success Plans aligned with customer business objectives.
 </li>
 <li>
 Conduct regular QBRs/EBRs to demonstrate value realization.
 </li>
 <li>
 Drive cloud consumption and adoption across Google Cloud and CNTXT services.
 </li>
 <li>
 Build strong relationships with customer stakeholders at technical and business levels.
 </li>
 <li>
 Support renewals by demonstrating achieved outcomes and future value pathways.
 </li>
 <li>
 Identify upsell opportunities and collaborate with Sales and Presales teams.
 </li>
 <li>
 Serve as the point of escalation for customer issues within assigned accounts.
 </li>
 </ul>
 
 
 
 
 
 What We Are Looking For:
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Computer Science, or a related field.
 </li>
 <li>
 3&ndash;5+ years of experience in Customer Success, Cloud Account Management, or related customer-facing roles.
 </li>
 <li>
 Experience leading customer engagements at the enterprise or upper mid-market level.
 </li>
 <li>
 Strong experience with cloud technologies. While Google Cloud is preferred, additional hyperscaler knowledge (such as AWS/Azure) is highly beneficial.
 </li>
 <li>
 Familiarity with cloud solutions, including Compute, Data, AI/ML, and Networking.
 </li>
 <li>
 A Google Cloud Digital Leader certification is required.
 </li>
 <li>
 A Google Cloud Professional Cloud Architect or similar certification is preferred.
 </li>
 <li>
 Excellent English language skills, with Arabic being a strong plus.
 </li>
 <li>
 Excellent communication, presentation, and negotiation skills.
 </li>
 <li>
 A data-driven approach to account management.
 </li>
 </ul>
 
 
</div>

Customer Success Manager

Sirion

<div>
 
 
 
 About Sirion
 
 
 
 
 Sirion is the world&rsquo;s leading
 
 AI&ndash;native Contract Lifecyle Management (CLM) platform
 
 , transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform&rsquo;s extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.
 
 
 
 
 
 For more information, visit
 
 www.sirion.ai
 
 .
 
 
 
 
 
 
 
 Power the Future of AI &amp; Why This Role Matters
 
 
 
 
 Join us as a Customer Success Manager and play a critical role in enabling our enterprise customers to realize the full value of Sirion&rsquo;s AI-native Contract Lifecycle Management (CLM) platform.The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and large portfolio management. You will be responsible for driving product adoption, identifying and executing revenue growth opportunities through cross-sell and upsell, and ensuring the successful delivery and implementation of our AI-driven solutions. This role requires a balance of strategic relationship management, operational excellence, and customer advocacy &mdash; all while collaborating closely across cross-functional teams to ensure success and satisfaction for every customer.
 
 
 This role also carries strong customer-facing responsibilities, requiring proactive engagement, value delivery, and continuous partnership-building with enterprise stakeholders.
 
 
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 :
 
 
 
 
 Act as the Strategic Partner:
 
 Serve as the primary point of contact for clients, managing relationships, ensuring adoption, and maintaining exceptional levels of customer satisfaction.
 
 
 &bull;
 
 Champion Customer Engagement:
 
 Lead customer-facing interactions including business reviews, roadmap discussions, and value realization workshops to reinforce trust and long-term partnership.
 
 
 &bull;
 
 Lead Implementation and Operations:
 
 Manage end-to-end implementation and ongoing operations for existing and new customers, ensuring alignment with business goals and seamless delivery.
 
 
 &bull;
 
 Plan and Execute with Precision:
 
 Develop project plans, define project methodologies, and ensure that project resources and governance frameworks are in place.
 
 
 &bull;
 
 Drive Product Adoption:
 
 Increase product stickiness, improve satisfaction, and cultivate Sirion advocates to ensure retention, renewal, and long-term customer success.
 
 
 &bull;
 
 Enable Business Transformation:
 
 Drive business outcomes and maturity within customer organizations through structured management, governance, ongoing education, and training initiatives.
 
 
 &bull;
 
 Build Strategic Relationships:
 
 Establish deep working relationships with client business units and key stakeholders to define requirements and align Sirion&rsquo;s AI-led solutions to their strategic objectives.
 
 
 &bull;
 
 Collaborate Across Teams:
 
 Partner with Sales, Product, Marketing, and Technical Support teams to ensure client needs are addressed and feedback informs continuous product improvement.
 
 
 &bull;
 
 Own Customer Communication:
 
 Maintain consistent, proactive, and transparent communication with customer executives, program teams, and end users to keep engagement high and aligned.
 
 
 &bull;
 
 Manage Portfolio Success:
 
 Oversee a diverse client portfolio, balancing multiple priorities and ensuring consistent engagement and excellence across all accounts.
 
 
 &bull;
 
 Lead Onboarding Excellence:
 
 Manage client onboarding processes, timelines, and deliverables, coordinating with internal teams for smooth project execution.
 
 
 &bull;
 
 Deliver with Accountability:
 
 Manage project schedules, budgets, risks, and team performance to ensure on-time, high-quality delivery and sustained customer value.
 
 
 &bull;
 
 Drive Customer Advocacy:
 
 Identify champions, capture success stories, and foster a customer community that accelerates peer learning and solution adoption.
 
 
 
 
 
 
 
 Skills &amp; Experience You Bring to the Table
 
 
 
 
 &bull;
 
 Experience:
 
 6+ years in Customer Success, Account Management, or related roles within enterprise SaaS environments.
 
 
 &bull;
 
 Portfolio Management:
 
 Proven experience managing large client portfolios and ensuring high-impact product adoption.
 
 
 &bull;
 
 Revenue Focus:
 
 Demonstrated success in identifying and executing cross-sell and upsell opportunities that drive measurable business growth.
 
 
 &bull;
 
 Project Management:
 
 Strong background in implementation, onboarding, and delivery management across complex enterprise ecosystems.
 
 
 &bull;
 
 Customer-Facing Excellence:
 
 Strong client interaction skills with the ability to lead meetings, present solutions, handle escalations, and influence executive stakeholders.
 
 
 &bull;
 
 Communication:
 
 Excellent interpersonal and communication skills with the ability to engage and influence stakeholders at all organizational levels.
 
 
 &bull;
 
 Technical Acumen:
 
 Prior experience in CLM or large-scale SaaS products preferred.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Proven ability to work with Sales, Product, Engineering, and Marketing teams to deliver cohesive customer outcomes.
 
 
 &bull;
 
 Tools Expertise:
 
 Proficiency in CRM platforms (e.g., Salesforce, Gainsight) and project management tools (e.g., Jira, Asana, Smartsheet).
 
 
 
 
 
 
 
 Commitment to Diversity and Inclusion
 
 
 
 
 We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.
 
 
 
</div>

KinFitz & Co.

<div>
 
 Do you build the kind of client relationships that turn customers into advocates?
 
 
 
 
 
 A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 
 
 
 
 
 They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 
 
 
 
 
 
 What's in it for you:
 
 
 <ul>
 <li>
 15,000&ndash;20,000 SAR / month base
 </li>
 <li>
 Annual bonus &mdash; 5&ndash;25% of salary, paid in May
 </li>
 <li>
 Medical insurance, home country travel allowance, and conveyance reimbursement
 </li>
 <li>
 No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
 </li>
 <li>
 First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
 </li>
 </ul>
 
 
 
 
 
 What you'll be doing:
 
 
 <ul>
 <li>
 Onboarding new SME customers and getting them to value quickly
 </li>
 <li>
 Running product demonstrations and upskilling sessions as the platform evolves
 </li>
 <li>
 Understanding customer business challenges and mapping them to product capabilities
 </li>
 <li>
 Building long-term relationships that generate referrals and organic retention
 </li>
 <li>
 Documenting customer success stories &mdash; real before/after business impact
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
 </li>
 <li>
 Comfortable running product demos and explaining software to non-technical SME owners
 </li>
 <li>
 Fluent Arabic speaker
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 Based in KSA
 </li>
 </ul>
 
 
 
 
 Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 
</div>

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

Cloudera

<div>
 
 Business Area:
 
 
 
 Professional Services
 
 
 
 Seniority Level:
 
 
 
 Mid-Senior level
 
 
 
 Job Description:
 
 
 
 At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world&rsquo;s largest enterprises.
 
 
 Strategic Customer Success Manager&rsquo;s (CSM&rsquo;s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.
 
 
 Acting as the customer&rsquo;s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer&rsquo;s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.
 
 
 You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.
 
 
 
 
 As a Customer Success Manager you will:
 
 
 
 
 <ul>
 <li>
 Exemplify strong customer facing skills and stakeholder management
 </li>
 <li>
 Take ownership for the customer&rsquo;s product adoption of Cloudera products and Success Plan
 </li>
 <li>
 Have experience operating on-site with large enterprise customers
 </li>
 <li>
 Liaise and facilitate with key internal and external stakeholders
 </li>
 <li>
 Have clear and concise communication skills
 </li>
 <li>
 Take an Ownership mentality over your customers and work
 </li>
 <li>
 Be comfortable with program, project management
 </li>
 <li>
 Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
 </li>
 <li>
 Develop &amp; leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
 </li>
 <li>
 Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, &amp; Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).
 
 
 
 </li>
 </ul>
 
 
 We&rsquo;re excited about you if you have:
 
 
 
 
 <ul>
 <li>
 Fluent English and Arabic Language Skills, other languages a plus
 </li>
 <li>
 Experience with large scale data platforms
 </li>
 <li>
 Experience with software implementation and upgrade management
 </li>
 <li>
 Strong technology background either in a technical or business capacity
 </li>
 <li>
 Familiarity with project lifecycle management and the complexities around project delivery.
 </li>
 <li>
 Understanding of data management concepts
 </li>
 <li>
 Understanding of ITIL concepts
 </li>
 <li>
 Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
 </li>
 <li>
 Understanding of networking concepts
 </li>
 <li>
 Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus
 </li>
 <li>
 5 or more years relevant experience.
 </li>
 <li>
 Degree level of education with high attainment or equivalent experience in a related field.
 
 
 
 </li>
 </ul>
 
 What you can expect from us:
 
 
 
 <ul>
 <li>
 Generous PTO Policy
 </li>
 <li>
 Support work life balance with Unplugged Days
 </li>
 <li>
 Flexible WFH Policy
 </li>
 <li>
 Mental &amp; Physical Wellness programs
 </li>
 <li>
 Phone and Internet Reimbursement program
 </li>
 <li>
 Access to Continued Career Development
 </li>
 <li>
 Comprehensive Benefits and Competitive Packages
 </li>
 <li>
 Paid Volunteer Time
 </li>
 <li>
 Employee Resource Groups
 
 
 
 </li>
 </ul>
 EEO/VEVRAA
 
 
</div>

Strategic Customer Success Manager

<div>Business Area:
Professional Services
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world&rsquo;s largest enterprises.
Strategic Customer Success Manager&rsquo;s (CSM&rsquo;s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.
Acting as the customer&rsquo;s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer&rsquo;s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.
You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.
As a Customer Success Manager you will:<ul><li>
Exemplify strong customer facing skills and stakeholder management</li><li>
Take ownership for the customer&rsquo;s product adoption of Cloudera products and Success Plan</li><li>
Have experience operating on-site with large enterprise customers</li><li>
Liaise and facilitate with key internal and external stakeholders</li><li>
Have clear and concise communication skills</li><li>
Take an Ownership mentality over your customers and work</li><li>
Be comfortable with program, project management</li><li>
Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes</li><li>
Develop &amp; leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.</li><li>
Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, &amp; Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).</li></ul>
We&rsquo;re excited about you if you have:<ul><li>
Fluent English and Arabic Language Skills, other languages a plus</li><li>
Experience with large scale data platforms</li><li>
Experience with software implementation and upgrade management</li><li>
Strong technology background either in a technical or business capacity</li><li>
Familiarity with project lifecycle management and the complexities around project delivery.</li><li>
Understanding of data management concepts</li><li>
Understanding of ITIL concepts</li><li>
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)</li><li>
Understanding of networking concepts</li><li>
Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus</li><li>
 5 or more years relevant experience.</li><li>
Degree level of education with high attainment or equivalent experience in a related field.</li></ul>
What you can expect from us:<ul><li>
Generous PTO Policy</li><li>
Support work life balance with Unplugged Days</li><li>
Flexible WFH Policy</li><li>
Mental &amp; Physical Wellness programs</li><li>
Phone and Internet Reimbursement program</li><li>
Access to Continued Career Development</li><li>
Comprehensive Benefits and Competitive Packages</li><li>
Paid Volunteer Time</li><li>
Employee Resource Groups</li></ul>
EEO/VEVRAA
#LI-Remote
#LI-ND3</div>

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
<div>Overview of the Role
</div><div>The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce&rsquo;s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer&rsquo;s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
 
 
As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
 
 
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer&rsquo;s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
 
 
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
 
 
Responsibilities
<ul><li>Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
</li><li>Cultivate and maintain stakeholder relationships with the customer&rsquo;s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
</li><li>Help your customers achieve their business goals and outcomes on the Salesforce platform by:
</li><li>Coordinating the completion of the Signature Success catalog of services as required for your customer
</li><li>Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
</li><li>Acting as an advisor to your customers for the adoption of new features of Salesforce&rsquo;s annual release schedules and identifying potential challenges and risks to your customer's implementation
</li><li>Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
</li><li>Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
</li><li>Proactive Support &amp; Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
</li><li>Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
</li><li>The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer&rsquo;s need.
</li><li>Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
</li></ul>Required Qualifications
<ul><li>Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
</li><li>Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
</li><li>Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
</li><li>Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
</li><li>Knowledge of software development process and design methodologies.
</li><li>Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
</li></ul>Preferred Qualifications
<ul><li>+2 years in the Salesforce Ecosystem.
</li><li>Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ).
</li><li>Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
</li><li>Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
</li></ul></div>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Customer Success Manager, Sales/Service Cloud

Explore 2573+ Customer success manager in Saudi Arabia this May. Find roles across top companies and apply now to boost your career.

2573 customer success manager jobs In Saudi Arabia

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Strategic Customer Success Manager

Strategic Customer Success Manager

Customer Success Manager, Sales/Service Cloud