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customer service representative Jobs in Saudi Arabia

customer service representative

sales account manager Jobs in Saudi Arabia

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customer service specialist Jobs in Saudi Arabia

customer service specialist

customer success manager

Etap

<div><div>ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.</div><div></div><div>
Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion &mdash; and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations &mdash; we invite you to join us!</div><div></div><div>
ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.</div><div></div><div><div>
Job Title: Customer Success Manager</div><div>
Location: Dahran, Saudi Arabia</div><div>
Employment type: Full-time, Hybrid</div><div></div><div>
The Job<br>
Reporting to the Head of Customer Success Management, the Customer Success Manager is responsible for establishing strong relationships with his portfolio of customers, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Throughout our customer journey, we aim to deliver a best-in-class customer experience, and the Customer Success Manager is the steward of this journey. Her/His mission is to ensure customers achieve success using our solutions.</div><div><br>
Responsibilities</div><ul><li><div>
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.</div></li><li><div>
Engage with customers to understand how they work and ensure they are leveraging our solutions effectively.</div></li><li><div>
Understand the motivation, business drivers, strategic goals and desired business outcomes for his portfolio of large customers.</div></li><li><div>
Craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, adoption plans, timelines, communication.</div></li><li><div>
Work closely with Sales, Technical Support, Training and other Technical teams to ensure a best-in-class customer experience and take care of any customer issues.</div></li><li><div>
Be a customer advocate while capturing customer feedback and reporting requests to Product Management</div></li><li><div>
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and</div></li><li><div>
account growth through increased product adoption and increased usage</div></li><li><div>
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.</div></li><li><div>
Drive the Customer Success playbook for High Touch Segment.</div></li><li><div>
Facilitate Executive Business Reviews with decision makers and our executive sponsor, where we celebrate shared successes, and make adjustments where necessary.</div></li></ul><div></div><div>
Skills and Qualification</div><ul><li>
Bachelor / Master: initial training in electrical engineering &amp; training in business / marketing</li><li>
Fluent in English (written and oral)</li><li>
Minimum 5 years&rsquo; experience in electrical engineering in a customer-facing role, such as Customer Success, Customer Support or Sales Management</li><li>
Knowledge of electrical design software a plus</li><li>
Confident, high energy, self-motivated</li><li>
Experience working with senior and executive level customer contacts</li><li>
Owner mindset, with an ability and inclination to be hands on in all aspects of the role</li><li>
Leadership to mobilize different stakeholders, drive cross-functional activities, create and maintain momentum</li><li>
Proven experience in project management</li><li>
Proven experience in software or digital transformation</li><li>
Team player with international exposure</li><li>
Excellent communication skills</li></ul></div><div></div><div>
ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.</div><div></div><div>
ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.</div><div></div><div>
Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.</div></div><div></div>

Customer Success Manager

Sscegypt

<p>Customer Success Manager (CSM),</p><p>plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.</p><p>Key Responsibilities of a Success Manager (CSM):</p><p> <strong>Customer Onboarding and Training:</strong></p><p>Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.</p><p> <strong>Relationship Management:</strong></p><p>Building and maintaining strong, trusting relationships with key client stakeholders.</p><p> <strong>Proactive Issue Resolution:</strong></p><p>Identifying potential problems early and working to solve them before they impact customer satisfaction.</p><p> <strong>Performance Monitoring:</strong></p><p>Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.</p><p> <strong>Customer Success Planning:</strong></p><p>Helping clients develop and achieve their goals using the product or service.</p><p> <strong>Up-selling and Cross-selling:</strong></p><p>Identifying opportunities to expand client relationships and increase revenue.</p><p> <strong>Internal Collaboration:</strong></p><p>Working with sales, product, and other internal teams to ensure client success.</p><p> <strong>Feedback Collection:</strong></p><p>Gathering customer feedback and providing it to internal teams to improve the product or service.</p><p><strong>A Cyber Security Pre-sales Consultant</strong> isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.</p><p>The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)</p><p>Key Responsibilities:</p><p> <strong>Technical Expertise:</strong></p><p>Possess a deep understanding of cybersecurity frameworks, products, and services.</p><p> <strong>Solution Design:</strong></p><p>Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.</p><p> <strong>Customer Engagement:</strong></p><p>Build relationships with clients, understand their challenges, and offer expert advice.</p><p> <strong>Sales Support:</strong></p><p>Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.</p><p> <strong>Product Demonstrations:</strong></p><p>Conduct product demos and proof-of-concept sessions to showcase solutions.</p><p> <strong>Requirements Gathering:</strong></p><p>Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.</p><p> <strong>Commercial Documents:</strong></p><p>Assist in creating and updating commercial documents like RFPs and RFIs.</p><p> <strong>Staying Current:</strong></p><p>Keep up with industry trends, competitor offerings, and emerging technologies.</p><p> <strong>Collaboration:</strong></p><p>Work with internal teams, partners, and vendors to ensure successful solution delivery.</p><img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

<div>
 <p>
  IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
  <br/>
  <br/>
 </p>
 <p>
  At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
  <br/>
  <br/>
 </p>
 <p>
  We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
  <br/>
  <br/>
 </p>
 <p>
  By joining our team, you will have the opportunity to be part of a
  <strong>
   global, diverse environment;
  </strong>
  you will be joining a
  <strong>
   winning team
  </strong>
  with a
  <strong>
   <u>
    commitment to sustainability;
   </u>
  </strong>
  and a company where we get things done so that you can
  <strong>
   make a positive impact
  </strong>
  on the world.
  <br/>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for innovative and original thinkers to work in an environment where you can
  <strong>
   #MakeYourMoment
  </strong>
  so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
  <br/>
  <br/>
 </p>
 <p>
  If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS!
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.
  </li>
  <li>
   Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.
  </li>
  <li>
   Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.
  </li>
  <li>
   Strong acumen on delivery methodology and delivery service offerings.
  </li>
  <li>
   Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.
  </li>
  <li>
   Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.
  </li>
  <li>
   Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.
  </li>
  <li>
   Knowledge of the Business Value Engineering (BVE) process.
  </li>
  <li>
   Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.
  </li>
  <li>
   Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.
  </li>
  <li>
   Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.
  </li>
  <li>
   Highly-driven to secure IFS
   <strong>
   </strong>
   references and regular reporting through the Voice-Of-Customer process.
  </li>
  <li>
   Maintain the revenue margin for the assigned Success accounts.
  </li>
  <li>
   Drive utilization for the subscribed services.
  </li>
  <li>
   Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.
  </li>
  <li>
   Communication with Global Delivery Senior Leadership Team on potential escalations.
  </li>
  <li>
   Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.
  </li>
  <li>
   Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
  </li>
  <li>
   Active listening, strong interpersonal communications, and relationship building.
  </li>
  <li>
   Excellent communication and relationship management skills.
  </li>
  <li>
   Experience in building, maintaining, and evolving relationships with executives.
  </li>
  <li>
   Strong business acumen.
  </li>
  <li>
   Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.
  </li>
  <li>
   Fluency in both English and Arabic (verbal and written).
  </li>
  <li>
   Domain knowledge of IFS Applications would be a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  <em>
   We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
   <br/>
   <br/>
  </em>
 </p>
</div>


Alaan

<div><h1 class="jobSectionHeader"><b>About Alaan</b></h1><p><b>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money.</b><br>
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.</p><p>
Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.</p><p>
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.</p><p>
Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.</p><p>
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.</p><p></p><h1 class="jobSectionHeader"><b><br>
About the role</b></h1><p><br>
As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.</p><h1 class="jobSectionHeader"><b>
What you'll do</b></h1><ul><li>
Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li><li>
Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li><li>
Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li><li>
Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li><li>
A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li><li>
Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li></ul><h1 class="jobSectionHeader"><b>
What we are looking for</b></h1><br>
<p></p><ul><li>
Must be a Saudi national.</li><li>
3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li><li>
Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.</li><li>
Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li><li>
Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li><li>
Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li><li>
Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.</li><li>
Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.</li><li>
Communication Skills - Excellent verbal, written, and presentation skills in English.</li><li>
Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li><li>
Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li><li>
Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li><li>
Knowledge - Accounting and Finance processes is a strong plus.</li></ul><h1 class="jobSectionHeader"><b>
What's in it for you</b></h1><ul><li>
Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it</li><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li></ul><h1 class="jobSectionHeader"><b>
NOTE: Please complete the below assessment for proceeding with the application - </b><b>https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details</b></h1></div>

<div><b>Company Description</b><p><br>
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><p>
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><p>
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><p>
By joining our team, you will have the opportunity to be part of a <b>global, diverse environment;</b> you will be joining a <b>winning team</b> with a <b>commitment to sustainability;</b> and a company where we get things done so that you can <b>make a positive impact</b> on the world.</p><p>
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can <b>#MakeYourMoment</b> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><p>
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS!</p><b><br>
Job Description</b><p><br>
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.</p><b><br>
Qualifications</b><br>
<ul><li>
Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.</li><li>
Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.</li><li>
Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.</li><li>
Strong acumen on delivery methodology and delivery service offerings.</li><li>
Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.</li><li>
Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.</li><li>
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.</li><li>
Knowledge of the Business Value Engineering (BVE) process.</li><li>
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.</li><li>
Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.</li><li>
Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.</li><li>
Highly-driven to secure IFS<b> </b>references and regular reporting through the Voice-Of-Customer process.</li><li>
Maintain the revenue margin for the assigned Success accounts.</li><li>
Drive utilization for the subscribed services.</li><li>
Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.</li><li>
Communication with Global Delivery Senior Leadership Team on potential escalations.</li><li>
Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.</li><li>
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.</li><li>
Active listening, strong interpersonal communications, and relationship building.</li><li>
Excellent communication and relationship management skills.</li><li>
Experience in building, maintaining, and evolving relationships with executives.</li><li>
Strong business acumen.</li><li>
Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.</li><li>
Fluency in both English and Arabic (verbal and written).</li><li>
Domain knowledge of IFS Applications would be a plus.</li></ul><br>
<b>
Additional Information</b><p><i><br>
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</i></p></div>

Alaan الآن

<div>
 <strong>
  About Alaan
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money.
   <br/>
   <br/>
  </strong>
 </strong>
 Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
 <br/>
 <br/>
 Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
 <br/>
 <br/>
 In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
 <br/>
 <br/>
 Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
 <br/>
 <br/>
 We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
  </li>
  <li>
   Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
  </li>
  <li>
   Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
  </li>
  <li>
   Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
  </li>
  <li>
   A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
  </li>
  <li>
   Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a Saudi national.
  </li>
  <li>
   3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
  </li>
  <li>
   Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
  </li>
  <li>
   Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
  </li>
  <li>
   Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
  </li>
  <li>
   Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
  </li>
  <li>
   Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.
  </li>
  <li>
   Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.
  </li>
  <li>
   Communication Skills - Excellent verbal, written, and presentation skills in English.
  </li>
  <li>
   Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
  </li>
  <li>
   Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.
  </li>
  <li>
   Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
  </li>
  <li>
   Knowledge - Accounting and Finance processes is a strong plus.
   <br/>
   <br/>
  </li>
 </ul>
 What's in it for you
 <br/>
 <br/>
 <ul>
  <li>
   Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it
  </li>
  <li>
   Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up
  </li>
  <li>
   Benefit from a role with significant ownership and accountability
  </li>
  <li>
   Thrive in a flexible hybrid culture with ample work-life balance
  </li>
  <li>
   Participate in exciting offsite events
   <br/>
   <br/>
  </li>
 </ul>
 NOTE: Please complete the below assessment for proceeding with the application - https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details
</div>


Travelport

<div><p><b>CUSTOMER SUCCESS MANAGER (Saudi Nationals Only)| AGENCY SALES | RIYADH, SAUDI ARABIA
</b></p><p>Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.<br>
<br>
</p><p>What&rsquo;s Travelport?
<br>
Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
<br>
We are on a mission to power the future of travel; come join us.<br>
<br>
</p><p>What does a great Customer Success Manager do?
<br>
The Customer Success Manager (CSM) joins an international team of CSMs across EMEA, where personal development, collaboration and adaptability are at the heart of the team.
<br>
The CSM assists the national account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products and services through valuable account support. The CSM engages with a wide range of roles within the customer&rsquo;s organisation as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories.
<br>
The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.<br>
<br>
</p><p>The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site &amp; virtual support provided.<br>
<br>
</p><p>Responsibilities include:<br>
<br>
</p><ul><li>Provide professional demonstrations, product &amp; data consultancy and functional support, in line with the Account Business Plan
</li><li>Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
</li><li>Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
</li><li>Work with the Account Manager to run and promote Customer focus days. Attending Travelport Trade
</li><li>Shows and Corporate Event Days where appropriate.
<br>
Develop scripts and customised rules, for customers, on a consultancy basis.<br>
<br>
</li></ul><p>Who we are looking for in this role:
<br>
Technical understanding of GDS functionality and Industry related work experience would be advantageous (technical/functional skills)
<br>
Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
<br>
Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
<br>
Ability to develop strong customer relationships through a collaborative, consultative, reliable and empathetic approach (relationship management)<br>
<br>
</p><p>Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
</p><ul><li>Are always ready to give it your all and deliver high quality work
</li><li>Are excited to use your creativity and innovative thinking to try new things
</li><li>Take responsibility and own your work
</li><li>Are courageous and ambitious to challenge what&rsquo;s been done before
</li></ul><p>If you are a Saudi National and Interested? We&rsquo;d love for you to get in touch!*<br>
<br>
</p><ul><li>Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.</li></ul></div>

Customer Success Manager - Saudi Arabia (Saudi Nationals Only)

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Customer Success Manager - Saudi Arabia (Saudi Nationals Only)