customer success manager

Burq

<div>
 
 About Burq
 
 
 
 Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It's a big mission, and now we want you to join us in making it even bigger. 🚀
 
 
 We're proud to be recognized as one of Fast Company's Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we're redefining the future of logistics while empowering our partners to grow.
 
 
 Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we've built a world-class team across the globe.
 
 
 We operate at scale but remain small enough for every person to have a massive impact. There's a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.
 
 
 Here's a quick overview of what you will be doing:
 
 
 
 Description:
 
 
 
 We're looking for a Customer Success Manager to support our growing customer base and help ensure they have a smooth and successful experience with our platform. You'll work closely with customers on day-to-day needs, drive product adoption, and assist in maintaining strong relationships while acting as a key point of contact for basic queries and support.
 
 
 This role is ideal for someone who is proactive, detail-oriented, and enjoys working in a fast-paced startup environment while supporting multiple accounts and delivering a great customer experience.
 
 
 
 What you'll do:
 
 
 
 <ul>
 <li>
 Support the onboarding process for new SMB customers, including basic setup and coordination with internal teams
 </li>
 <li>
 Assist customers with platform usage, issue resolution, and general queries
 </li>
 <li>
 Work closely with the Manager Customer Success to ensure smooth account management
 </li>
 <li>
 Maintain and update customer data in CRM tools like HubSpot
 </li>
 <li>
 Identify at-risk customers and escalate concerns to the Customer Success Manager
 </li>
 <li>
 Coordinate with sales and operations teams to ensure smooth handoff and service delivery
 </li>
 <li>
 Follow defined processes to ensure a consistent and positive customer experience
 </li>
 <li>
 Contribute to improving onboarding and support workflows
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of experience in Customer Success, or Account Management, preferably in a B2B or tech-enabled environment
 </li>
 <li>
 Experience working with SMB customers
 </li>
 <li>
 Familiarity with CRM tools (e.g., HubSpot) and basic data handling
 </li>
 <li>
 Basic understanding of Customer Onboarding processes
 </li>
 <li>
 Strong communication skills with the ability to engage and support customers effectively
 </li>
 <li>
 Good analytical and problem-solving skills
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks
 </li>
 <li>
 Prior experience in a Startup or Tech company is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Investing in you 🙏
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Medical
 </li>
 <li>
 Educational courses
 
 
 </li>
 </ul>
 Generous Time Off 🏝
 
 
 At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
</div>

Customer Success Manager

Sirion

<div>
 
 
 
 About Sirion
 
 
 
 
 Sirion is the world&rsquo;s leading
 
 AI&ndash;native Contract Lifecyle Management (CLM) platform
 
 , transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform&rsquo;s extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.
 
 
 
 
 
 For more information, visit
 
 www.sirion.ai
 
 .
 
 
 
 
 
 
 
 Power the Future of AI &amp; Why This Role Matters
 
 
 
 
 Join us as a Customer Success Manager and play a critical role in enabling our enterprise customers to realize the full value of Sirion&rsquo;s AI-native Contract Lifecycle Management (CLM) platform. The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and large portfolio management. You will be responsible for driving product adoption, identifying and executing revenue growth opportunities through cross-sell and upsell, and ensuring the successful delivery and implementation of our AI-driven solutions.
 
 
 This role requires a balance of strategic relationship management, operational excellence, and customer advocacy &mdash; all while collaborating closely across cross-functional teams to ensure success and satisfaction for every customer. This role also carries strong customer-facing responsibilities, requiring proactive engagement, value delivery, and continuous partnership-building with enterprise stakeholders.
 
 
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 :
 
 
 
 
 Act as the Strategic Partner:
 
 Serve as the primary point of contact for clients, managing relationships, ensuring adoption, and maintaining exceptional levels of customer satisfaction.
 
 
 &bull;
 
 Champion Customer Engagement:
 
 Lead customer-facing interactions including business reviews, roadmap discussions, and value realization workshops to reinforce trust and long-term partnership.
 
 
 &bull;
 
 Lead Implementation and Operations:
 
 Manage end-to-end implementation and ongoing operations for existing and new customers, ensuring alignment with business goals and seamless delivery.
 
 
 &bull;
 
 Plan and Execute with Precision:
 
 Develop project plans, define project methodologies, and ensure that project resources and governance frameworks are in place.
 
 
 &bull;
 
 Drive Product Adoption:
 
 Increase product stickiness, improve satisfaction, and cultivate Sirion advocates to ensure retention, renewal, and long-term customer success.
 
 
 &bull;
 
 Enable Business Transformation:
 
 Drive business outcomes and maturity within customer organizations through structured management, governance, ongoing education, and training initiatives.
 
 
 &bull;
 
 Build Strategic Relationships:
 
 Establish deep working relationships with client business units and key stakeholders to define requirements and align Sirion&rsquo;s AI-led solutions to their strategic objectives.
 
 
 &bull;
 
 Collaborate Across Teams:
 
 Partner with Sales, Product, Marketing, and Technical Support teams to ensure client needs are addressed and feedback informs continuous product improvement.
 
 
 &bull;
 
 Own Customer Communication:
 
 Maintain consistent, proactive, and transparent communication with customer executives, program teams, and end users to keep engagement high and aligned.
 
 
 &bull;
 
 Manage Portfolio Success:
 
 Oversee a diverse client portfolio, balancing multiple priorities and ensuring consistent engagement and excellence across all accounts.
 
 
 &bull;
 
 Lead Onboarding Excellence:
 
 Manage client onboarding processes, timelines, and deliverables, coordinating with internal teams for smooth project execution.
 
 
 &bull;
 
 Deliver with Accountability:
 
 Manage project schedules, budgets, risks, and team performance to ensure on-time, high-quality delivery and sustained customer value.
 
 
 &bull;
 
 Drive Customer Advocacy:
 
 Identify champions, capture success stories, and foster a customer community that accelerates peer learning and solution adoption.
 
 
 
 
 
 
 
 Skills &amp; Experience You Bring to the Table
 
 
 
 
 &bull;
 
 Experience:
 
 6+ years in Customer Success, Account Management, or related roles within enterprise SaaS environments.
 
 
 &bull;
 
 Portfolio Management:
 
 Proven experience managing large client portfolios and ensuring high-impact product adoption.
 
 
 &bull;
 
 Revenue Focus:
 
 Demonstrated success in identifying and executing cross-sell and upsell opportunities that drive measurable business growth.
 
 
 &bull;
 
 Project Management:
 
 Strong background in implementation, onboarding, and delivery management across complex enterprise ecosystems.
 
 
 &bull;
 
 Customer-Facing Excellence:
 
 Strong client interaction skills with the ability to lead meetings, present solutions, handle escalations, and influence executive stakeholders.
 
 
 &bull;
 
 Communication:
 
 Excellent interpersonal and communication skills with the ability to engage and influence stakeholders at all organizational levels.
 
 
 &bull;
 
 Technical Acumen:
 
 Prior experience in CLM or large-scale SaaS products preferred.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Proven ability to work with Sales, Product, Engineering, and Marketing teams to deliver cohesive customer outcomes.
 
 
 &bull;
 
 Tools Expertise:
 
 Proficiency in CRM platforms (e.g., Salesforce, Gainsight) and project management tools (e.g., Jira, Asana, Smartsheet).
 
 
 
 
 
 
 
 Commitment to Diversity and Inclusion
 
 
 
 
 We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.
 
 
 
</div>

<div>About Burq
Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It&rsquo;s a big mission, and now we want you to join us in making it even bigger.
We&rsquo;re proud to be recognized as one of Fast Company&rsquo;s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we&rsquo;re redefining the future of logistics while empowering our partners to grow.
Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we&rsquo;ve built a world-class team across the globe.
We operate at scale but remain small enough for every person to have a massive impact. There&rsquo;s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.
Here&rsquo;s a quick overview of what you will be doing:
Description:
We&rsquo;re looking for a Customer Success Manager to support our growing customer base and help ensure they have a smooth and successful experience with our platform. You&rsquo;ll work closely with customers on day-to-day needs, drive product adoption, and assist in maintaining strong relationships while acting as a key point of contact for basic queries and support.
This role is ideal for someone who is proactive, detail-oriented, and enjoys working in a fast-paced startup environment while supporting multiple accounts and delivering a great customer experience.
What you'll do: 
 
<ul><li>Support the onboarding process for new SMB customers, including basic setup and coordination with internal teams</li><li>
Assist customers with platform usage, issue resolution, and general queries</li><li>
Work closely with the Manager Customer Success to ensure smooth account management</li><li>
Maintain and update customer data in CRM tools like HubSpot</li><li>
Identify at-risk customers and escalate concerns to the Customer Success Manager</li><li>
Coordinate with sales and operations teams to ensure smooth handoff and service delivery</li><li>
Follow defined processes to ensure a consistent and positive customer experience</li><li>
Contribute to improving onboarding and support workflows</li></ul> 

Requirements 
<ul><li>
1&ndash;3 years of experience in Customer Success, or Account Management, preferably in a B2B or tech-enabled environment</li><li>
Experience working with SMB customers</li><li>
Familiarity with CRM tools (e.g., HubSpot) and basic data handling</li><li>
Basic understanding of Customer Onboarding processes</li><li>
Strong communication skills with the ability to engage and support customers effectively</li><li>
Good analytical and problem-solving skills</li><li>
Ability to work in a fast-paced environment and manage multiple tasks</li><li>
Prior experience in a Startup or Tech company is a plus</li></ul> 
 
 
Benefits 
Investing in you 
 
<ul><li>Competitive salary
</li><li>Medical</li><li>
Educational courses</li></ul>
Generous Time Off
At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Trivium Group

<div>
 
 
 Customer Success Manager (CSM) - Digital Marketing Agency
 
 
 
 
 
 Location:
 
 Remote
 
 
 Working Hours:
 
 US Central Time (8:30 AM - 5:30 PM CST)
 
 
 Salary:
 
 $3,500 - $4,500/month base + performance bonuses (OTE ~$5,000+/month)
 
 
 About the Company
 
 
 
 
 Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing.
 
 
 Our core services include:
 
 <ul>
 <li>
 Facebook Advertising
 </li>
 <li>
 Google Ads
 </li>
 <li>
 SEO
 </li>
 <li>
 Website Design
 </li>
 <li>
 Social Media Management
 </li>
 </ul>
 
 We primarily work with home service businesses generating $1M-$3M annually, including:
 
 <ul>
 <li>
 Electricians
 </li>
 <li>
 Roofers
 </li>
 <li>
 Plumbers
 </li>
 <li>
 HVAC companies
 </li>
 <li>
 Landscaping businesses
 </li>
 </ul>
 
 Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for client accounts
 </li>
 <li>
 Conduct weekly or bi-weekly strategy calls with clients
 </li>
 <li>
 Maintain proactive communication via calls, messaging, and updates
 </li>
 <li>
 Ensure clients clearly understand campaign performance and results
 </li>
 </ul>
 
 Strategic Marketing Guidance
 
 
 
 <ul>
 <li>
 Analyze marketing performance across:
 </li>
 <ul>
 <li>
 Facebook Ads
 </li>
 <li>
 Google Ads
 </li>
 <li>
 SEO
 </li>
 </ul>
 <li>
 Translate marketing data into clear, actionable insights for clients
 </li>
 <li>
 Provide strategic recommendations to improve campaign performance
 </li>
 </ul>
 
 Client Success &amp; Retention
 
 
 
 <ul>
 <li>
 Own client satisfaction, retention, and relationship growth
 </li>
 <li>
 Proactively address issues and prevent churn
 </li>
 <li>
 Identify upsell opportunities when appropriate
 </li>
 </ul>
 
 Reporting &amp; Performance Updates
 
 
 
 <ul>
 <li>
 Deliver customized performance reports to clients
 </li>
 <li>
 Clearly explain campaign metrics and ROI
 </li>
 <li>
 Coordinate with the fulfillment team to ensure deliverables are completed
 </li>
 </ul>
 
 Client Advocacy
 
 
 
 <ul>
 <li>
 Collect client testimonials, referrals, and Google reviews
 </li>
 <li>
 Maintain strong long-term client partnerships
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Required Experience
 
 
 
 
 We are looking for candidates who already have hands-on digital marketing and client management experience.
 
 
 Requirements:
 
 <ul>
 <li>
 2-4 years experience in:
 </li>
 <ul>
 <li>
 Customer Success
 </li>
 <li>
 Account Management
 </li>
 <li>
 Client Strategy
 </li>
 <li>
 Digital Marketing Agency roles
 </li>
 </ul>
 <li>
 Strong understanding of:
 </li>
 <ul>
 <li>
 Facebook Ads
 </li>
 <li>
 Google Ads
 </li>
 <li>
 SEO
 </li>
 </ul>
 <li>
 Experience managing client relationships in an agency environment
 </li>
 <li>
 Ability to analyze marketing results and communicate strategy
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Excellent verbal communication
 </li>
 <li>
 Strong client relationship management
 </li>
 <li>
 Strategic thinking and problem solving
 </li>
 <li>
 Ability to lead client calls and hold structure
 </li>
 <li>
 High ownership and accountability
 </li>
 <li>
 Ability to manage multiple client accounts simultaneously
 </li>
 <li>
 Strong organization and follow-through
 </li>
 </ul>
 
 Tools &amp; Systems
 
 
 
 
 You will work with:
 
 <ul>
 <li>
 GoHighLevel - CRM &amp; client communication
 </li>
 <li>
 Slack - internal communication
 </li>
 <li>
 ClickUp - task and project management
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Fully remote work environment
 </li>
 <li>
 Fast-growing digital marketing agency
 </li>
 <li>
 Opportunity to work closely with leadership
 </li>
 <li>
 Clear path to leadership roles
 </li>
 <li>
 Performance-based compensation
 </li>
 </ul>
</div>

R4T Communications Ltd.

Job SummaryR4T Communications Ltd. is seeking a proactive and customer-focused Customer Success Manager to join our team in Kuwait City.In this role, you will be responsible for onboarding clients, maintaining strong relationships, and ensuring long-term customer satisfaction for our digital communication and email-based solutions. This position is ideal for a results-driven professional with a passion for client success and retention.Key Responsibilities<ul><li>Manage onboarding and implementation of new clients</li><li>Build and maintain strong, long-term customer relationships</li><li>Serve as the primary point of contact for client inquiries and support</li><li>Monitor customer usage and engagement to ensure success</li><li>Identify opportunities for upselling and cross-selling services</li><li>Collaborate with technical and support teams to resolve issues</li><li>Provide product training and guidance to clients</li><li>Track customer satisfaction, retention, and churn metrics</li><li>Prepare reports on client performance and engagement</li><li>Proactively identify risks and ensure customer retention</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Communications, IT, or a related field</li><li>4&ndash;7 years of experience in customer success, account management, or client relations</li><li>Experience in SaaS, email platforms, or digital services is highly preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to manage multiple client accounts effectively</li><li>Analytical mindset with strong problem-solving abilities</li><li>Familiarity with CRM tools (e.g., Salesforce, HubSpot)</li><li>Ability to work independently and collaboratively</li><li>Experience in the GCC market is an advantage</li><li>Must have the legal right to work in Kuwait</li></ul>Compensation &amp; BenefitsSalary: KWD 800 &ndash; KWD 1,200 per month (depending on experience)Benefits include:<ul><li>Health insurance</li><li>Annual leave and public holidays</li><li>Performance-based bonuses</li><li>Professional development and training</li><li>Career growth opportunities</li><li>Supportive and collaborative work environment</li></ul>Working Arrangement<ul><li>Full-time position</li><li>On-site (Kuwait City, Kuwait)</li></ul>Application ProcessInterested applicants may submit their CV/Resume through Indeed. Only shortlisted candidates will be contacted.Job Type: Full-timePay: KD800.000 - KD1,200.000 per monthWork Location: In person

KinFitz & Co.

<div>
 
 Do you build the kind of client relationships that turn customers into advocates?
 
 
 
 
 
 A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 
 
 
 
 
 They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 
 
 
 
 
 
 What's in it for you:
 
 
 <ul>
 <li>
 15,000&ndash;20,000 SAR / month base
 </li>
 <li>
 Annual bonus &mdash; 5&ndash;25% of salary, paid in May
 </li>
 <li>
 Medical insurance, home country travel allowance, and conveyance reimbursement
 </li>
 <li>
 No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
 </li>
 <li>
 First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
 </li>
 </ul>
 
 
 
 
 
 What you'll be doing:
 
 
 <ul>
 <li>
 Onboarding new SME customers and getting them to value quickly
 </li>
 <li>
 Running product demonstrations and upskilling sessions as the platform evolves
 </li>
 <li>
 Understanding customer business challenges and mapping them to product capabilities
 </li>
 <li>
 Building long-term relationships that generate referrals and organic retention
 </li>
 <li>
 Documenting customer success stories &mdash; real before/after business impact
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
 </li>
 <li>
 Comfortable running product demos and explaining software to non-technical SME owners
 </li>
 <li>
 Fluent Arabic speaker
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 Based in KSA
 </li>
 </ul>
 
 
 
 
 Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 
</div>

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

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