customer success manager

black.ai

Location Australia - Sydney/Melbourne/remote, Brisbane Employment Type Full time Location Type Hybrid Department Customer Success Who are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As a Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. What you'll do: As an Enterprise Customer Success Manager for Hospitals at Heidi, you'll be the strategic partner for a portfolio of public and private health networks, accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across hospitals, departments, and care teams. Lead enterprise deployments: <ul> <li>Engage early in the customer journey to shape rollout and pilot strategies, ensuring every program is set up for success.</li> <li>Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes.</li> <li>Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management:</li> <li>Support hospitals through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success:</li> <li>Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live.</li> <li>Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Use data to drive decisions:</li> <li>Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction.</li> <li>Use data to proactively manage risk and identify opportunities for expansion and advocacy. Communicate and collaborate:</li> <li>Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success:</li> <li>Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier.</li> <li>Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Stay ahead of health-system trends:</li> <li>Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success:</li> <li>Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-hospital programs into scalable, high-impact rollouts.</li> <li>Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success.</li> </ul> What we will look for <ul> <li>Experience: 5+ years in digital health transformation, including 3+ years in Customer Success or client-facing roles with large hospital or health network customers.</li> <li>Mission-driven: Motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent design and technology. Influential and credible: Able to align executives, clinicians, and IT leaders around shared goals, turning competing priorities into collective momentum and measurable outcomes.</li> <li>Proven impact: Experienced in driving genuine adoption and lasting behaviour change, not just managing projects, but ensuring technology becomes part of daily clinical workflows.</li> <li>Commercial mindset: Understands the connection between customer outcomes and business success, contributing to retention, net renewals, and growth across a portfolio of enterprise customers.</li> <li>Builder mindset: Collaborative, curious, and proactive - you spot challenges early, move fast to solve them, and continuously raise the bar for yourself and the team.</li> <li>Tech fluency: Confident using modern tools to collaborate, track outcomes, and share insights across teams; experience with platforms such as HubSpot, Gong, Figma, Omni, or similar is a bonus.</li> </ul> At Heidi, we look for people who care deeply about improving healthcare and who bring curiosity, drive, and heart to what they do. If you're passionate about our mission and believe you can contribute meaningfully, even if you don't tick every single box, we'd still love to hear from you. What do we believe in? <ul> <li>Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership.</li> <li>Live Forever- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.</li> <li>Practice Ownership- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.</li> <li>Small Cuts Heal Faster- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.</li> <li>Make others better- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.</li> </ul> Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? <ul> <li>Flexible hybrid working environment, with 3 days in the office.</li> <li>Additional paid day off for your birthday and wellness days.</li> <li>Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.</li> <li>A generous personal development budget of $500 per annum.</li> <li>Learn from some of the best engineers and creatives, joining a diverse team.</li> <li>Become an owner, with shares (equity) in the company, if Heidi wins, we all win.</li> <li>The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups.</li> <li>If you have an impact quickly, the opportunity to fast track your startup career!</li> </ul> Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Customer Success Manager

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Eastvantage

<div>
 
 🌟 We're Hiring: Customer Success Manager! 🌟
 
 
 
 We are seeking a dedicated and proactive Customer Success Manager to ensure our clients achieve their desired outcomes while using our products. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to foster long-term relationships with clients.
 
 
 
 📍 Location:
 
 Bengaluru, India
 
 
 
 ⏰ Work Mode:
 
 Flexible office &amp; remote
 
 
 
 💼 Role:
 
 Customer Success Manager
 
 
 
 What You&rsquo;ll Do
 
 
 
 🎯 Plan, initiate, and manage projects end-to-end, ensuring successful delivery from kickoff to closure.
 
 
 📋 Define project scope, objectives, deliverables, timelines, and success criteria.
 
 
 📊 Develop detailed project plans, allocate resources, and monitor progress against milestones.
 
 
 🤝 Serve as the primary point of contact for clients, managing relationships with both current and prospective customers.
 
 
 📢 Communicate clearly with stakeholders and cross-functional teams to ensure alignment and transparency.
 
 
 ⚠️ Identify, manage, and mitigate project risks, issues, and dependencies, including handling escalations when required.
 
 
 ✅ Perform high-level checks on technical requirements, feasibility, and overall solution fit.
 
 
 💰 Ensure projects are delivered on time, within scope, and within budget.
 
 
 📈 Measure, track, and report on customer success metrics and project outcomes.
 
 
 📝 Prepare and maintain project documentation, including technical documentation and contract/tender reviews.
 
 
 🚀 Support continuous improvement by applying learnings across projects and client engagements.
 
 
 
 What We&rsquo;re Looking For
 
 
 
 ✅ 5+ years of experience in project management, customer success management, or risk management roles.
 
 
 ✅ Proven track record of managing complex projects and client relationships.
 
 
 ✅ Strong organizational, time-management, and multitasking abilities.
 
 
 ✅ Excellent communication, leadership, and stakeholder management skills.
 
 
 ✅ Hands-on experience with project management tools, methodologies, and best practices.
 
 
 ✅ Ability to quickly learn and adapt to new technologies and software platforms.
 
 
 ✅ Experience working with CRM systems such as Salesforce.
 
 
 ✅ Bachelor&rsquo;s degree in a relevant field (preferred).
 
 
 ✅ Project management certification is a plus.
 
 
 ✅ Portfolio or examples of successfully delivered projects.
 
 
 Ready to make an impact? 🚀 Apply now and let&rsquo;s grow together!
</div>

Greenfield Marine Technologies

Job Title: Customer Success Manager Location: Abu Dhabi, UAE Company: Greenfield Marine Technologies Experience: 5&ndash;7 years Employment Type: Full-timeAbout Greenfield Marine TechnologiesGreenfield Marine Technologies is a fast-growing Abu Dhabi&ndash;based startup focused on delivering innovative solutions for the marine and maritime sectors. We combine technology, sustainability, and operational excellence to support our clients in achieving safer, cleaner, and more efficient marine operations.We are looking for a versatile and proactive Customer Success Manager who can drive customer satisfaction while managing key administrative operations that support the business.Role OverviewThis role combines Customer Success responsibilities with Administrative &amp; Operational support, ideal for a well-organized professional who enjoys building strong relationships, improving processes, and wearing multiple hats in a dynamic startup environment.The ideal candidate will ensure our customers are successful with our solutions while also managing day-to-day internal tasks, documentation, coordination, and operational workflows.Key ResponsibilitiesCustomer Success Responsibilities (Primary)<ul><li>Serve as the main point of contact for customers post-sale, ensuring seamless onboarding, training, and adoption of solutions.</li><li>Build strong client relationships through proactive communication and support.</li><li>Understand customer needs and collaborate with internal teams to deliver tailored solutions.</li><li>Track customer usage, satisfaction, and performance metrics; prepare reports and insights for leadership.</li><li>Manage customer renewals, upsells, and account growth opportunities.</li><li>Handle customer escalations and work cross-functionally to resolve issues quickly.</li><li>Develop customer documentation, FAQs, and best-practice guidelines.</li><li>Conduct periodic business reviews with customers to ensure continuous value delivery.</li></ul>Administrative &amp; Operational Responsibilities (Secondary but Essential)<ul><li>Oversee general administrative duties, including office coordination, scheduling, and file management.</li><li>Assist in drafting proposals, contracts, quotations, and company communications.</li><li>Support HR processes including recruitment coordination, onboarding, documentation, and leave records.</li><li>Assist in financial admin tasks (invoice follow-up, basic bookkeeping coordination with finance).</li><li>Maintain accurate databases, logs, CRM records, and internal systems.</li><li>Coordinate internal meetings, prepare meeting minutes, and follow up on action items.</li><li>Provide operational support to the CEO and leadership team as required.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in business administration, Management, Marketing, or related field.</li><li>5&ndash;7 years of combined experience in Customer Success, Account Management, or Administrative/Operations roles.</li><li>Experience in tech, marine, or startup environments preferred (not mandatory).</li><li>Strong communication, relationship-building, and problem-solving skills.</li><li>Organized, detail-oriented, and capable of managing multiple tasks simultaneously.</li><li>Proficiency in CRM tools, Microsoft Office/Google Workspace, and basic project management tools.</li><li>Ability to work independently in a fast-paced startup environment.</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Strong ownership and accountability</li><li>Excellent organizational and multitasking abilities</li><li>Adaptability and willingness to learn</li><li>Proactive and solution-oriented approach</li><li>Team player with strong interpersonal skills</li></ul>What We Offer<ul><li>Opportunity to grow with a high-potential marine technology startup</li><li>Collaborative and innovative work environment</li><li>Career development and cross-functional exposure</li><li>Competitive salary and benefits</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

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