customer success manager

TCP Software

<div>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.
 
 
 Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 The
 
 Customer Success Manager
 
 will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.
 
 
 This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients
 </li>
 <li>
 Strategic account planning and execution skills ability to across both IT and business units
 </li>
 <li>
 Strong technical aptitude, passion, and commitment for customer success
 </li>
 <li>
 Strong time management skills. Ability to articulate a clear, concise return on investment value statement
 </li>
 <li>
 Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
 </li>
 <li>
 Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis
 </li>
 <li>
 Identify opportunities to upsell additional users and services
 </li>
 <li>
 Manage existing accounts and maintain relationships with decision makers at the executive and management levels
 </li>
 <li>
 Manage and track customer and transactional information in a CRM system
 </li>
 <li>
 Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations
 </li>
 <li>
 Provide product demonstrations and general support to prospective customers
 </li>
 <li>
 Develop and deliver strategies that help drive our clients business
 </li>
 <li>
 Keep abreast of competition, competitive issues, and products
 </li>
 <li>
 Practice effective, excellent communication with management, customers, and support staff
 </li>
 <li>
 Provide fanatical support and service to account base
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelors and/or Masters degree
 </li>
 <li>
 3-5+ years of customer success / sales / account management / relevant experience
 </li>
 <li>
 Previous sales experience a plus
 </li>
 <li>
 Outstanding organizational skills, ability to manage multiple projects
 </li>
 <li>
 Passionate about building customer relationships
 </li>
 <li>
 Experience driving adoption of SaaS-based solutions a plus
 </li>
 <li>
 Ability to thrive in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid time-off and Sick leaves
 </li>
 <li>
 In-Patient &amp; Out-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 International and diverse working environment
 </li>
 <li>
 A creative, talented, and supportive team
 </li>
 <li>
 Competitive compensation package
 </li>
 <li>
 The work/life balance you need to be successful
 </li>
 <li>
 A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication
 
 
 </li>
 </ul>
 
 Job Timings:
 
 Night Shift (US Business Hours)
 
 
 
 Location:
 
 Lahore, Pakistan (On-site).
</div>

Customer Success Manager

ConnecTeam

<div>Enterprise Customer Success Manager

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn't happen behind a desk, and doesn't have time for messy spreadsheets, scattered group chats, or tools that don't talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the Role: 

The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success.
 
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value. 
This is a fully remote position. 

Key Responsibilities:
<ul>
<li>Develop and execute customer success plans based on their main desired business outcomes</li>
<li>Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses</li>
<li>Consult with customers to help them solve problems and achieve their goals</li>
<li>Analyze data to track customer progress and identify areas for improvement</li>
<li>Stay up-to-date on industry trends and best practices</li>
<li>Work collaboratively with other departments and teams to ensure customer success</li>
<li>Work with customers to create new use cases/success stories</li>
<li>Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem</li> 
</ul>
Experience &amp; Skills:
<ul>
<li>Experience in B2B SaaS &ndash; 2 years of experience MUST</li>
<li>Customer-facing experience</li>
<li>Superb written and verbal communication skills</li>
<li>Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment</li>
<li>Experience in helping customers deploy and see the value of the products they have purchased.</li>
<li>Experience in building relationships with senior business &amp; platform stakeholders.</li>
<li>A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together</li>
<li>Advantage- Experience working in a global team, for an international company 
<h3 class="jobSectionHeader">Advantage:</h3>
<ul><li>Experience working in an international, remote-first SaaS company</li>
<li>Background in HR Tech, Workforce Management, or related industries</li>
</ul>
</li></ul>Salary range: 100-120K

Benefits:
<div>
<ul><li>Medical coverage.</li>
<li>Insurance plan.</li>
<li>Paid time off for vacation, sick days.</li>
<li>401(k)</li></ul> 


We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. 
 
#LI-Remote
</div><div><h2 class="jobSectionHeader">
Joining Connecteam Is The Smart Move:</h2>
<ul><li>We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.</li>
<li>We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.</li>
<li>We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.</li>
<li>We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!</li>
<li>Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.</li>
</ul><h2 class="jobSectionHeader">Together we will shape the future of work!</h2>

Our privacy policy</div></div>

Enterprise Customer Success Manager

Diligent

<div><div>Position Overview:

The Customer Success Manager II is responsible for driving long-term success and growth across a strategic portfolio of enterprise customers. This role serves as the primary business partner and trusted advisor to senior stakeholders, ensuring an exceptional customer experience, strong net revenue retention, high product adoption, and advocacy.

As the key point of contact for Diligent&rsquo;s solutions, the CSM II leads proactive account management, orchestrates cross-functional resources, and partners closely with Sales and Services to deliver measurable outcomes and expand our footprint within each account.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Own a portfolio of enterprise accounts with accountability for renewal, net revenue retention, and expansion, leveraging data and insights to proactively manage risk and opportunity.</li>
<li>Drive product adoption and value realization by developing and executing customer success plans aligned to the customer&rsquo;s strategic objectives and key outcomes.</li>
<li>Deliver a best-in-class customer experience across all phases of the customer lifecycle, from onboarding through renewal, coordinating with Implementation, Professional Services, Support, Product, and other internal teams.</li>
<li>Lead executive-level engagements, including QBRs/EBRs and strategic reviews with C-suite, board administrators, and senior directors, to demonstrate ROI, influence adoption, and surface new opportunities.</li>
<li>Identify, qualify, and partner on expansion opportunities in close collaboration with the Expansion Sales team, ensuring smooth handoffs, aligned account strategies, and clear growth plans.</li>
<li>Facilitate successful onboarding and rollout of Diligent products and modules, working alongside the Implementation team to ensure stakeholder alignment, training, and effective change management.</li>
<li>Build and maintain strong, multi-threaded relationships with key business and technical stakeholders, becoming a trusted advisor who understands their governance, risk, compliance, and operational priorities.</li>
<li>Act as the voice of the customer internally, providing structured feedback and insights to Product, Marketing, Services, and Operations to influence roadmap and process improvements.</li>
<li>Monitor account health and usage leveraging dashboards and analytics, intervening early to address risks, drive adoption, and reinforce value.</li>
<li>Champion customer advocacy, by identifying referenceable customers, case study opportunities, testimonials, and participation in user groups or events.</li>
<li>Collaborate on process and playbook improvements within the Customer Success organization to drive consistency, scalability, and excellence in how we serve enterprise customers.</li>
</ul><h3 class="jobSectionHeader">Required Experience &amp; Skills</h3>
<ul><li>5+ years of professional experience, including 2&ndash;4+ years in Customer Success, Account Management, or a similar client-facing role within B2B SaaS.</li>
<li>Proven experience managing mid-market and/or enterprise accounts, with comfort engaging senior and executive stakeholders (Director, VP, C‑Suite).</li>
<li>Demonstrated track record of meeting or exceeding renewal, retention, and expansion targets.</li>
<li>Strong experience using CRM tools (preferably Salesforce) to manage accounts, opportunities, and customer health activities.</li>
<li>Excellent communication and presentation skills, able to translate complex concepts into clear, compelling narratives for multiple stakeholder groups.</li>
<li>Strong consultative and problem-solving skills, with a natural curiosity about the customer&rsquo;s business, use cases, and success metrics.</li>
<li>High level of resilience, ownership, and accountability, with the ability to navigate ambiguity and manage competing priorities across a large book of business.</li>
<li>Passion for technology and a solution-centric mindset, with the ability to quickly learn new products and articulate their business value.</li>
<li>Strong organizational skills and attention to detail, with experience managing multiple customers, projects, and deadlines simultaneously.</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in governance, risk, compliance, legal, or adjacent enterprise software environments is a plus.</li>
<li>Background working in a matrixed, global organization with cross-functional partners across time zones.</li>
<li>Familiarity with customer success platforms and data-driven approaches to managing account health and adoption.</li>
</ul>
</div><div><div>U.S pay range
$75,040 - $93,800 USD</div><div>
Pay Range
$75,040 - $93,800 USD</div></div><div>

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
<div>
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you&rsquo;re not just building the future - you&rsquo;re an agent of positive change, joining a global community on a mission to make an impact.</div>

Learn more at diligent.com or follow us on LinkedIn and Facebook 


What Diligent Offers You
<ul>
<li>Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li>
<li>We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li>
<li>We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li>
<li>Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li>
</ul>
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability &ndash; to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. 


We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.</div></div>

Customer Success Manager II

Heidi

<div>
 
 
 Please Note:
 
 This role will require you to work in the UAE, and will consist of 50% travel.
 
 
 
 
 Who Are Heidi
 
 
 
 Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
 
 
 We exist to double healthcare&rsquo;s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
 
 
 Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
 
 
 Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems
 
 
 We move quickly where it matters and stay grounded in what&rsquo;s proven, shaping healthcare&rsquo;s next era. Ready for the challenge?
 
 
 
 The Role
 
 
 
 As a Customer Success Manager at Heidi Health, you&rsquo;ll be the bridge between technology and care - helping hospitals, clinics, and clinicians across the Middle East adopt and love Heidi.
 
 
 You&rsquo;ll manage the full customer journey for both public and private hospital deployments, ensuring seamless implementation, strong clinician engagement, and measurable impact on patient care.
 
 
 This role is ideal for someone with a medical background (e.g. former doctor, nurse, or allied health professional) who&rsquo;s excited to drive digital transformation in healthcare.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Own customer outcomes: Be the strategic partner for a portfolio of Heidi&rsquo;s customers, ensuring they achieve measurable success and realise value.
 </li>
 <li>
 Lead onboarding &amp; training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
 </li>
 <li>
 Track and improve metrics along customer journey like time-to-first-value and early activation.
 </li>
 <li>
 Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
 </li>
 <li>
 Enhance Retention &amp; Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
 </li>
 <li>
 Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
 </li>
 <li>
 Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
 </li>
 <li>
 Resolve operational blockers: Collaborate with product, engineering, and support teams to ensure a smooth customer experience.
 </li>
 <li>
 Feedback insights: Gather and share insights to influence product development and feature prioritisation.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Native or professional Arabic and English language skills are a must,
 </li>
 <li>
 2+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle
 </li>
 <li>
 Clinical background (e.g. medicine, nursing, or allied health) strongly preferred.
 </li>
 <li>
 Familiarity with the GCC&rsquo;s healthcare ecosystem (both public and private).
 </li>
 <li>
 Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.
 </li>
 <li>
 Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
 </li>
 <li>
 Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.
 
 
 </li>
 </ul>
 
 What do we believe in?
 
 
 
 Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world&rsquo;s health demands it. We believe in progress built through precision, pace, and ownership.
 
 
 <ul>
 <li>
 Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
 </li>
 <li>
 Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
 </li>
 <li>
 Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
 </li>
 <li>
 Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
 
 
 </li>
 </ul>
 Our mission is clear: expand the world&rsquo;s capacity to care, and do it without losing the humanity that makes care worth delivering.
 
 
 
 Why you will flourish with us 🚀?
 
 
 
 <ul>
 <li>
 Additional paid day off for your birthday and wellness days
 </li>
 <li>
 A generous personal development budget of $500 per annum
 </li>
 <li>
 Learn from some of the best engineers and creatives, joining a diverse team
 </li>
 <li>
 The rare chance to create a global impact as you immerse yourself in one of the world&rsquo;s leading healthtech startups
 </li>
 <li>
 If you have an impact quickly, the opportunity to fast track your startup career!
 </li>
 </ul>
</div>

Customer Success Manager | GCC

Telus

<div>TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider &ndash; encompassing physical, mental and financial health &ndash; TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
TELUS Health's Employer Solutions supports the total health and wellbeing of over 150 million lives worldwide with our clinical expertise, global presence and digital well-being platform. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.
 
 
As a Global Employee Engagement Platform serving over one hundred thousand companies and millions of employees worldwide, Integrated Health Solutions uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies love to use.
 
 
Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles. 
Join our team and what we'll accomplish together
The Customer Success Team is responsible for the overall business and executive relationship with TELUS Health customers. The Senior Customer Success Manager (Sr Account Manager) strives to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall better level of wellness through the TELUS Health solutions. 
The Senior CSM&rsquo;s focus will be to manage a book of business of enterprise global accounts. Responsibilities include strategic planning, managing, and measuring of the ongoing success of our customer base by leveraging performance metrics and finding new ways to grow and develop the business. The Senior CSM is outcome-focused and driven to help define and achieve client success. 
What you'll do<ul><li>
Retaining, growing and managing TELUS Health's large account portfolios</li><li>
Demonstrating a consultative client approach, with an ability to recognize what actions will demonstrate strong partnership to their client base, by developing a deep understanding of the clients&rsquo; needs and business issues</li><li>
Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues and developing creative solutions to those issues.</li><li>
Maintaining the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives</li><li>
Analyzing and interpreting reporting to recommend solutions to address workplace health issues</li><li>
Assisting with issue escalations, and solution planning</li><li>
Managing the account profitability including working with service delivery teams to support financially efficient management of the contract</li><li>
Alignment with Senior Leadership teams as required, and collaborate with Sales, Implementation teams and other enabling groups to represent the voice of our customer and impact processes in a positive way</li><li>
Participating in proposal development and presentations to prospective organizations and/or when existing clients go through a re-tendering process</li><li>
Negotiating contracts and closing agreements</li><li>
Assist client with marketing of the program and driving utilization of the benefit, including strategy, planning campaigns, and sharing marketing collateral.</li><li>
Lead ongoing cadence of client touchpoints and quarterly business reviews to present program utilization, updates, insights and recommendations.</li><li>
Working with an Account Service Representative on the administration of key corporate customers to ensure service delivery to contract and appropriate billing of services is complete</li></ul> 
 
What you bring<ul><li>
Undergraduate degree in Business, Human Resources, Health Sciences or related field</li><li>
5 - 7 years of experience in Account Management, Success Management or other customer facing relationship role; experience in B2B sales is an asset</li><li>
Familiarity with Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market</li><li>
Proven experience in meeting retention and growth targets.</li><li>
A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.</li><li>
Strong business acumen.</li><li>
High emotional intelligence and ability resolve conflict wherever it arises</li><li>
Ability to be self-motivated and team-oriented</li><li>
Demonstrated proficiency with the tools of the trade (laptop, smartphone, Microsoft Office products including Outlook and Teams, CRM applications)</li><li>
Strong organizational skills, combined with efficiency and exceptional follow through</li><li>
Desire and ability to negotiate and communicate successfully with clients</li><li>
Clinical background in mental health is ideal but not required.</li><li>
Ability to manage a territory of clients and prioritize your time and travel</li></ul>
Salary Range: $100,000 - $149,000
Sales Incentive Plan: $42,857 - $63,857
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
#LI-SG1
#LI-Remote 
#LifeAtTELUS 
#HiringNow
A bit about us
We&rsquo;re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies&rsquo; Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.</div>

Senior Customer Success Manager

UptimeAI

<div>Customer Success Manager &ndash; Oman (Muscat)
Job Description - Customer Success Manager
About Uptime AI
Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize
operations through advanced analytics and domain expertise.
Role Overview
We are looking for a Customer Success Manager (CSM) to act as a trusted partner to our customers in Oman, driving
adoption and ensuring measurable business outcomes from UptimeAI&rsquo;s platform.
This role focuses on bridging operations, data, and decision-making&mdash;enabling customers to translate insights into actions
that improve reliability, efficiency, and cost outcomes.
Work Structure is Hybrid, however, the role involves regular on-site engagement with customers across key industrial
locations in Oman, including Muscat (Qurum) and Sohar, and may require travel between these locations as part of
ongoing customer support and collaboration.
Key Responsibilities
Customer Engagement &amp; Value Delivery<ul><li>Build strong relationships across operations, maintenance, and leadership teams</li><li>Drive adoption of the platform within day-to-day workflows</li><li>Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings)</li><li>Track and communicate business impact to stakeholders</li></ul>
Domain &amp; Solution Application<ul><li>Understand plant operations, maintenance, and reliability workflows</li><li>Interpret insights and connect them to practical actions and outcomes</li><li>Translate technical findings into clear, business-relevant recommendations</li></ul>
Stakeholder Management &amp; Communication<ul><li>Engage with cross-functional stakeholders and align them toward common outcomes</li><li>Communicate effectively across levels &mdash; from operators to senior leadership</li><li>Conduct training sessions and enable teams to effectively use the platform</li></ul>
Collaboration &amp; Execution<ul><li>Work closely with internal teams (product, data, engineering) to address customer needs</li><li>Support creation of case studies and success stories</li><li>Act as a local coordination point for customer communication and reporting</li></ul>
What Success Looks Like<ul><li>Measurable improvements in reliability, efficiency, and operational performance</li><li>Strong adoption across customer teams</li><li>Faster and more consistent decision-making using insights</li><li>Clear demonstration of business value and ROI</li></ul>
Candidate Profile
Must-Have<ul><li>Experience in Oil &amp; Gas, Power, Chemicals, or similar industries</li><li>Background in operations, maintenance, reliability, or customer-facing technical roles</li><li>Strong communication and stakeholder management skills</li><li>Structured problem-solving and ability to work independently</li><li>Ability to translate technical insights into business impact narratives</li></ul>
Good-to-Have<ul><li>Experience with predictive maintenance, analytics, or digital solutions</li><li>Exposure to customer success, consulting, or SaaS environments</li><li>Familiarity with enterprise systems (SAP, CMMS, historians, etc.)</li></ul>
Additional Information<ul><li>Role requires regular on-site engagement with customers in Oman</li><li>Travel may be required</li><li>Candidate should be based in Oman
</li></ul>Why Join Uptime AI<ul><li>Work on cutting-edge industrial AI solutions</li><li>Directly influence customer outcomes and business impact</li><li>Be part of a fast-growing, global team</li></ul>
This role is not just about managing customers it is about driving measurable operational and business outcomes and
becoming a trusted partner in the customer&rsquo;s journey toward intelligent, data-driven operations</div>

Customer Success Manager (APAC)

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10000 customer success manager jobs Near Me

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Customer Success Manager (APAC)