customer success manager

CrelioHealth

<div><p><b>Role: Customer Success Manager (CSM)</b></p><br>
<p></p>
<p><b>
Experience:</b> 2 &ndash; 5 Years</p>
<p><b>
Location:</b> Pune (Baner)</p>
<p><b>
Department:</b> Customer Success</p><br>
<p></p>
<p><b>
Role Overview</b></p>
<p>
We are looking for a performance-driven <b>Customer Success Manager (CSM)</b> who will be responsible for driving <b>Retention, Adoption, Engagement, Advocacy, Support Excellence </b><b>and Revenue Growth</b> across assigned accounts. The ideal candidate will own the complete post-sales lifecycle &mdash; from onboarding and product adoption to renewals, expansion, and advocacy &mdash; ensuring measurable business outcomes for customers.</p><br>
<p></p>
<ul>
<li><b>Key Responsibilities</b><br>
<b>1. Retention &amp; Revenue Ownership</b></li>
<li>Own Gross Revenue Retention and minimise churn.</li>
<li>Ensure 100% renewals before expiry.</li>
<li>Conduct regular health checks and proactively mitigate risks.</li>
<li>Drive structured recovery plans for at-risk accounts.<br>
<br>
<b>2. Product Adoption &amp; Value Realisation</b></li>
<li>Improve the Adoption Health Score across accounts.</li>
<li>Drive active usage of LIMS, Inventory, and key modules.</li>
<li>Enable customers through structured training and best practices.</li>
<li>Partner with Product &amp; Engineering to resolve recurring gaps.<br>
<br>
<b>3. Client Engagement &amp; Relationship Management</b></li>
<li>Maintain disciplined engagement cadence (MBR/QBR).</li>
<li>Lead executive-level QBRs with decision-makers.</li>
<li>Expand multi-threaded stakeholder relationships.</li>
<li>Conduct strategic site visits for high-value accounts.<br>
<br>
<b>4. Advocacy &amp; Customer Marketing</b></li>
<li>Capture structured feedback and testimonials.</li>
<li>Drive case studies, G2 reviews, and referrals.</li>
<li>Convert satisfied clients into brand advocates.</li>
<li>Identify cross-sell opportunities.<br>
<br>
<b>5. Support &amp; SLA Governance</b></li>
<li>Ensure strict SLA adherence and ticket ownership.</li>
<li>Maintain clear communication and closure confirmation.</li>
<li>Align ticket closures with CSAT goals.</li>
<li>Act as an escalation bridge between the client and internal teams.<br>
<br>
<b>6. Growth &amp; Expansion</b></li>
<li>Drive MRR growth through upsell &amp; cross-sell.</li>
<li>Identify expansion opportunities within accounts.</li>
<li>Convert delivered value into measurable revenue growth.<br>
<br>
<b>Job Specifications</b></li>
<li>2+ years of experience in Customer Success / Account Management / SaaS.</li>
<li>Proven track record in retention, renewals, and revenue expansion.</li>
<li>Strong analytical skills &mdash; ability to interpret data, health scores, and customer insights.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Experience handling customer escalations professionally.</li>
<li>Organised, process-oriented, and execution-focused.</li>
<li>Proactive problem solver with an ownership mindset.</li>
<li>Self-starter and collaborative team player.</li>
<li>Comfortable working in shifts if required.</li></ul></div><p></p>

Customer Success Manager

CliqStudios

<div>
 <p>
  <strong>
   Customer Success Manager
  </strong>
 </p>
 <p>
  CliqStudios is a kitchen design and cabinetry company serving homeowners and trade professionals across the US. We combine professional design services, quality cabinetry, and an online-first experience to deliver full kitchen solutions at scale. Our India team supports technology, part of marketing, analytics, and customer operations for our US business. We are looking for a Customer Success Manager to lead our India-based team, own key US relationships, and build a strong data-driven customer success function.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  This role sits at the intersection of people leadership, customer success, and business intelligence.
 </p>
 <ul>
  <li>
   Lead the India team that supports US customers and partners.
  </li>
  <li>
   Get inside the business and understand how it works. Suggest what needs to be done to grow!
  </li>
  <li>
   Use data and analytics to understand business and operational efficiency.
  </li>
  <li>
   Act as a strategic partner to US leadership, translating insights from India into clear recommendations and action plans.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ol>
  <li>
   Team Leadership &ndash; India Customer Success
  </li>
 </ol>
 <ul>
  <li>
   Lead, mentor, and grow a high-performing India-based team (tech, analytics, part of marketing and operation).
  </li>
  <li>
   Align India tech teams with US product expectations and maintain clarity on requirements, timelines, and outcomes
  </li>
  <li>
   Partner with Marketing team on performance measurement and oversee the KPIs
  </li>
  <li>
   Serve as an escalation point for complex business problems and work cross-functionally to resolve them.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  2. Business Intelligence &amp; Analytics
 </p>
 <ul>
  <li>
   Partner with analytics and data teams to design dashboards and reports for business growth, revenue, and operational KPIs.
  </li>
  <li>
   Translate data into simple, actionable narratives for US and India leadership (what&rsquo;s happening, why, what we should do next).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  3. Stakeholder Management &ndash; US &amp; India
 </p>
 <ul>
  <li>
   Work closely with US leadership (Sales, Design, Operations, Marketing) to align on goals and priorities.
  </li>
  <li>
   Coordinate with Product, Technology, and Operations to feed customer feedback into roadmaps and process improvements.
  </li>
  <li>
   Communicate clearly and frequently across time zones, ensuring India teams are aligned with US business needs.
  </li>
  <li>
   Represent the India team in leadership forums, providing transparent updates, risks, and recommendations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   10+ years of total experience, with at least 5 years in Customer Success / Project Management in a B2C / B2B / B2B2C environment.
  </li>
  <li>
   BE/B.Tech from a Tier-1 or Tier-2 engineering college.
  </li>
  <li>
   Proven experience leading teams (minimum 5-10 direct reports) with measurable results on customer metrics.
  </li>
  <li>
   Strong analytical skills &ndash; comfortable working with data, building/reading dashboards, and making decisions from numbers.
  </li>
  <li>
   Experience working with international stakeholders, ideally US-based teams or clients.
  </li>
  <li>
   Excellent verbal and written communication in English; able to present clearly to senior leadership.
  </li>
  <li>
   Strong negotiation and conflict resolution skills &ndash; able to balance customer expectations with business realities.
  </li>
  <li>
   Experience in any of the following is a plus (not mandatory): e-commerce or online-first businesses; home improvement, interiors, construction, or design services; customer success for US
  </li>
  <li>
   Hands-on experience with BI tools (Power BI, Looker or equivalent).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Competencies
  </strong>
 </p>
 <ul>
  <li>
   Problem Solving: Thinks in terms of long-term solution for business and bring leaders on same page.
  </li>
  <li>
   Analytical Thinking: Quickly converts raw data into insight and action; comfortable questioning the numbers. Engage in report building for key decision making.
  </li>
  <li>
   Ownership: Takes responsibility for outcomes, not just tasks; comfortable operating with limited supervision.
  </li>
  <li>
   Influence &amp; Negotiation: Manages tough conversations with US and internal teams; finds win-win where possible.
  </li>
  <li>
   Communication: Clear, structured, and concise in emails, meetings, and presentations.
  </li>
  <li>
   People Leadership: Coaches, develops, and holds the team accountable; sets a high bar and helps people reach it.
  </li>
  <li>
   Adaptability: Comfortable working in a fast-moving environment with evolving priorities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location
  </strong>
 </p>
 <p>
  Ahmedabad (Working shift 1:00 pm to 10:00 pm overlapping with US team)
 </p>
</div>


DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.</p><p></p><p><br>
This position is an individual contributor role reporting to the Team Lead Scaled Customer Management.</p><p></p><p><br>
This position will cover APJ market and will require some out of hours coverage from 6am local time</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</p></li><li><p>
Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources</p></li><li><p>
Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns</p></li><li><p>
Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform</p></li><li><p>
Influence Docusign&rsquo;s strategy and product priorities to drive adoption and retention</p></li><li><p>
Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more</p></li><li><p>
Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
2+ years of related experience</p></li><li><p>
Experience breaking down technical enablement into easy to follow steps</p></li><li><p>
Experience creating and delivering on a product roadmap</p></li><li><p>
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions</p></li><li><p>
Experience managing a large book of business and using data to develop a strategy</p></li><li><p>
Experience driving value through the full customer lifecycle</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders</p></li><li><p>
Highly collaborative, creative, goal-oriented and team-centric</p></li><li><p>
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client&rsquo;s business needs</p></li><li><p>
High level of resilience and a positive attitude when faced with a challenge</p></li><li><p>
Passionate about technology with a solution-centric mindset</p></li><li><p>
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives</p></li><li><p>
Examples of results converting strategy to execution</p></li><li><p>
History of collaborating with cross-functional teams in defining adoption strategies and playbooks</p></li><li><p>
Experience in scalable technology adoption strategies</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic Customer Success Manager

Starlink Qatar

<div>
 <p>
  We are looking for a Customer Success Manager to own the successful delivery and ongoing management of Company&rsquo;s Managed Security Services (MSS). This role is focused on ensuring cybersecurity projects are delivered on time, customers are satisfied with the service, and long-term relationships are maintained and grown. The ideal candidate understands managed security services, has experience working with customers in the Qatar market, and can balance service delivery with commercial responsibilities such as renewals, upsell, and cross-sell.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Own end-to-end delivery of managed security service projects, ensuring smooth onboarding and successful project closure.
  </li>
  <li>
   Act as the primary point of contact for customers during service delivery and ongoing operations.
  </li>
  <li>
   Build and maintain strong, long-term customer relationships through regular engagement and clear communication.
  </li>
  <li>
   Ensure customers clearly understand the value and scope of the managed security services being delivered.
  </li>
  <li>
   Manage service reviews, operational meetings, and performance discussions with customers
  </li>
  <li>
   Handle customer renewals and support upsell and cross-sell opportunities in collaboration with sales teams.
  </li>
  <li>
   Coordinate customer billing activities, ensuring accuracy, timely invoicing, and compliance with company's internal governance and approval processes.
  </li>
  <li>
   Work closely with finance, delivery, and internal stakeholders to resolve billing or commercial issues.
  </li>
  <li>
   Identify customer risks, concerns, and improvement areas early, and drive resolution with internal teams.
  </li>
  <li>
   Work closely with SOC and delivery teams to ensure service quality and SLA adherence.
  </li>
  <li>
   Act as the customer advocate internally to improve service experience and retention.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Are Looking For?
  </strong>
 </p>
 <ul>
  <li>
   Proven experience delivering cybersecurity or managed security service projects
  </li>
  <li>
   Demonstrated ability to successfully close projects and transition customers into steady-state operations
  </li>
  <li>
   Strong customer-facing and communication skills
  </li>
  <li>
   Experience working in the Qatar market with an MSSP or System Integrator
  </li>
  <li>
   Experience managing customer renewals, billing coordination, and exposure to upsell and cross-sell
  </li>
  <li>
   Ability to work within structured governance, finance, and compliance processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education Qualification
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Engineering, Cybersecurity, Business Administration, or a related discipline
  </li>
  <li>
   Industry certifications related to cybersecurity, project delivery, or IT service management (e.g., security, ITIL, PMP) are desirable but not mandatory
  </li>
 </ul>
</div>


Customer Success Manager – MSS

Thomson Reuters

<p></p><div><p>Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company?<br>
</p><p><br>
Customer Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We measure our success based on the prioritization of our customers' needs and goals. The relationship we create with our customers determines the future benefits for them and our company.
<br>
<br>
The Customer Success Manager (CSM) is assigned a book of business specific to Concierge and/or Advisory customers, responsible for the development of customers' knowledge on their suite of offerings. The CSM will manage these customers to drive performance towards Thomson Reuters' strategic objectives and retention goals. This will require the management of multiple projects with strong business acumen to remove obstacles interfering with the growth and retention of customers.
<br>
<br>
<b>About the Role:
</b><br>
In this opportunity as a <b>Customer Success Manager </b>, you will:
</p><ul><li><p>Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.
</p></li><li><p>Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.
</p></li><li><p>Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.
</p></li><li><p>Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.
</p></li><li><p>Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.
</p></li><li><p>Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.
</p></li><li><p>Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.<br>
</p></li></ul><p><br>
<b>About You:
</b><br>
You are a fit for the role of <b>Customer Success Manager </b>if you have:
</p><ul><li><p>8+ years of professional experience, with a minimum of 3 years&rsquo; experience in customer success
</p></li><li><p>Direct Tax experience
</p></li><li><p>4-year college degree required, master&rsquo;s degree or equivalent preferred
</p></li><li><p>Gainsight, or Salesforce user experience a plus
</p></li><li><p>Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus
</p></li><li><p>Experience working in and around cloud software solutions and cloud delivery models
</p></li><li><p>Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.
</p></li><li><p>Ability to travel, 25%
</p></li></ul><p></p><p>#LI-BS1
</p><p></p><p><b>What&rsquo;s in it For You?
</b></p><ul><li><p><b>Flexibility &amp; Work-Life Balance: </b>Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</p></li><li><p><b>Career Development and Growth: </b>By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</p></li><li><p><b>Industry Competitive Benefits: </b>We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</p></li><li><p><b>Culture: </b>Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</p></li><li><p><b>Social Impact: </b>Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</p></li><li><p><b>Making a Real-World Impact: </b>We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.<br>
</p></li></ul><p></p>In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&amp;D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption &amp; Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
<p></p>Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.&amp;#xa;&amp;#xa;For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $93,100 USD - $172,900 USD.&amp;#xa;&amp;#xa;Pay is positioned within the range based on several factors including an individual&rsquo;s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.&amp;#xa;This is inclusive of both base pay and any target sales incentive.&amp;#xa;
<p></p>This job posting will close 04/30/2026.
<p></p><p><b>About Us
</b></p><p></p><p>Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
</p><p></p><p>We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
</p><p></p><p>As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
</p><p></p><p>We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
</p><p></p><p>Learn more on how to protect yourself from fraudulent job postings here.
</p><p></p><p>More information about Thomson Reuters can be found on thomsonreuters.com</p></div><p></p>

Customer Success Manager, Corporate Tax

Wordly

<div><p><b>Join Wordly's fast growing global team!
</b></p><p></p><p>Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a <b>Customer Success Manager </b>to help our team unlock the power of data to drive customer growth and retention. Reporting to the Director, Customer Success &amp; Support, you will be the engine behind our proactive success strategy, using data analysis and automations to review large amounts of customer data. You will identify critical customer trends, spot at-risk accounts before they churn, and develop scalable programs to help our self-serve customers grow their Wordly usage. Success for you means turning complex data sets into actionable insights that ensure our customers (from the smallest self-serve users to our largest accounts) are achieving their goals.</p><p></p><p><b><br>
Why join Wordly?</b></p><ul><li><p>
We are an energetic and dynamic startup growing fast in a hot market.</p></li><li><p>
We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.</p></li><li><p>
We deeply care about system performance and happy customers.</p></li><li><p>
We are a team of industry veterans and senior tech professionals who prioritize performance and ease of use over anything else.</p></li><li><p>
We embrace remote work and a great work-life balance.</p></li></ul><p></p><p><b>
Who you are:</b></p><ul><li><p>
You&rsquo;re passionate about languages and accessibility</p></li><li><p>
You love data and have a proven ability to leverage it to drive positive customer outcomes and adoption.</p></li><li><p>
You keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing, design teams</p></li><li><p>
Strong English skills (both written and verbal) are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too.</p></li><li><p>
Speaking other languages is an asset to support our global customers with our interpretation solution.</p></li><li><p>
You are comfortable communicating with both technical and business-oriented roles within a company.</p></li><li><p>
You are a self-starter who always looks to take your work to the next level through automation and process improvement.</p></li><li><p>
You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism.</p></li><li><p>
You are eagle-eyed and have a strong attention to detail when reviewing technical data and workflows.</p></li><li><p>
You have experience building relationships virtually and over e-mail</p></li><li><p>
You are someone who thrives in a fast-paced and changing environment</p></li><li><p>
You have some experience in Customer Service, Account Management, Project Management, or equivalent experience</p></li><li><p>
You know your way around a CRM and are comfortable using data tools to build reports and dashboards. It is desirable that you have extensive experience with Hubspot Workflows.</p></li><li><p>
You&rsquo;ve previously deployed technology or support services with companies. Ideally, leveraging Claude or similar AI tools.</p></li><li><p>
We work remotely. You can be located anywhere in the US &amp; Canada.</p></li></ul><p></p><p>
But most of all: You&rsquo;re excited about joining a team that works hard and cares about delivering awesome results!</p><p></p><p><b>
What you&rsquo;ll be doing:</b></p><ul><li><p>
Review large amounts of customer usage data to identify trends, patterns, and opportunities for growth.</p></li><li><p>
Anticipate and monitor at-risk clients by building health scores and alert systems to ensure concerns are managed promptly.</p></li><li><p>
Identify expansion opportunities within our self-serve customer base and develop automated playbooks to help them grow their usage.</p></li><li><p>
Assist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders.</p></li><li><p>
Provide feedback to our product and design teams on how we can build improved products based on user behavior data.</p></li><li><p>
Develop and maintain automations that streamline the customer journey for self-serve users.</p></li><li><p>
Help define the customer journey by deploying processes that help customers take advantage of Wordly technology.</p></li><li><p>
Assist the Sales and Success teams with ad-hoc data requests and deep-dive account analysis.</p></li><li><p>
Help drive customer optimization discussions leading to UX improvements and best practices.</p></li><li><p>
Act as an advocate on behalf of the customer and as an expert, offering in-depth and first-hand understanding of their experience and product needs</p></li></ul><p></p><p>
Note that everyone takes a turn being our first line of support. This means</p><ul><li><p>
Answering emails and chats for some of our customers</p></li><li><p>
Investigation and troubleshooting of situations from customers</p></li><li><p>
Answering our 24/7 emergency line on a rotating basis</p></li></ul><p></p><p>
As Wordly is growing rapidly, applicants may be retained and evaluated for additional open positions.</p><p></p><p><b>
Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere.</b></p><p><b>
Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.</b></p><p></p><p><b>
To learn more about Wordly visit </b><b>www.wordly.ai</b><b> and follow us on our </b><b>LinkedIn page</b>.</p></div><p></p>

Customer Success Manager - Analytics Focus

FILIGRAN

<div><h2 class="jobSectionHeader"><b>The Company</b></h2><p>
Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.</p><p>
Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.</p><h2 class="jobSectionHeader"><b>
The Role</b></h2><p></p><p>
We're looking for a <b>Customer Success Manager</b> to join our <b>Customer Success Team</b> and help us guide and grow relationships with our customers across Middle East. Based in Saudi Arabia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.</p><p></p><h2 class="jobSectionHeader"><b>
Your Responsibilities</b></h2><p></p><ul><li><p>
Own and manage the full customer journey: onboarding, adoption, training, and renewal</p></li><li><p>
Deliver training and carry out missions for customers</p></li><li><p>
Build strong, proactive relationships with customers across Middle East</p></li><li><p>
Identify and support opportunities for upsell and cross-sell in partnership with Sales</p></li><li><p>
Coordinate with internal teams to resolve customer issues quickly and effectively</p></li><li><p>
Collect and share customer feedback to improve product and service quality</p></li><li><p>
Track success metrics and use data to inform customer strategy and engagement</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Who You&rsquo;ll Work With</b></h2><p></p><ul><li><p>
You will report to the VP of Customer Success EMEA</p></li><li><p>
Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering</p></li><li><p>
Partner with regional teams to serve a diverse Middle East customer base</p></li><li><p>
Collaborate cross-functionally to ensure high customer satisfaction and retention</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Profile We&rsquo;re Looking For</b></h2><p></p><ul><li><p>
5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech</p></li><li><p>
3+ years of experience in the cybersecurity sector, especially threat intelligence</p></li><li><p>
Fluent in Arabic and English</p></li><li><p>
Based in Saudi Arabia with experience supporting regional customers in Middle East</p></li><li><p>
Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)</p></li><li><p>
Excellent communication skills and comfort working in English-first environments</p></li><li><p>
Comfortable in a remote, async-first culture</p></li><li><p>
Experience with CRM/CSM tools, customer journey tracking, and success metrics</p></li></ul><h2 class="jobSectionHeader"><b>
Why Join Filigran? More than just a job.</b></h2><p></p><p>
We&rsquo;re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive &mdash; through open-source solutions that uncover threats and drive action.</p><ul><li><p>
<b>What we believe</b></p><p>
We believe we do work that matters &mdash; uniting defenders into a global community to make security more open, resilient &amp; collaborative.</p></li><li><p>
<b>How we work</b></p><p>
That belief fuels how we work &mdash; with focus, clarity and high standards. Always with care and respect, never with ego.</p></li><li><p>
<b>What guides us</b></p><p>
That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity &mdash; the compass that guides our decisions, collaborations, and growth, even when no one&rsquo;s watching.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><p></p><ul><li><p><b>
Competitive pay + equity</b> &mdash; everyone shares in our success</p></li><li><p><b>
Remote-first, flexible, and balanced</b> &mdash; work that fits your life</p></li><li><p><b>
Your setup, your choice</b> &mdash; pick the gear that works for you</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h2><p></p><p><b>
We enable cybersecurity through inclusion &mdash; from code to culture.</b></p><p>
At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience &mdash; regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.</p><p>
What matters here is what you bring &mdash; not what you look like, where you&rsquo;re from, or how you identify.</p><p></p><h2 class="jobSectionHeader"><b>
Ready to Join Us?</b></h2><p>
Apply now and help us build the future of the cybersecurity ecosystem &mdash; together.</p></div>

Senior Customer Success Manager - Middle East

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