customer success manager

CNTXT

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Customer Success Manager
  </strong>
  supports the execution of CNTXT&rsquo;s Customer Success framework across SMB and commercial customer segments. This role focuses on customer onboarding, adoption enablement, cloud cost optimization basics, and day-to-day customer engagement under the supervision of senior team members. The CSM acts as the first point of contact for smaller customers and supports Senior CSMs with administrative tasks, reporting, and coordination.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties:
  </strong>
 </p>
 <ul>
  <li>
   Support onboarding and adoption activities for SMB and commercial customers.
  </li>
  <li>
   Conduct check-ins, monitor early usage signals, and guide customers through foundational cloud practices.
  </li>
  <li>
   Assist in preparing QBR materials, success plans, and analysis reports.
  </li>
  <li>
   Update Salesforce records, customer health metrics, and interaction logs.
  </li>
  <li>
   Coordinate with Support and Delivery for customer issues and service requests.
  </li>
  <li>
   Escalate risks and concerns to senior CSMs and the Customer Success Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification Requirements
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Systems, Business, or similar.
  </li>
 </ul>
 <p>
  <strong>
   Work Experience:
  </strong>
 </p>
 <ul>
  <li>
   3-5 years of experience in customer-facing roles (Support, Presales, CSM, IT, or Cloud).
  </li>
  <li>
   Some exposure to cloud technologies (GCP strongly preferred).
  </li>
 </ul>
 <p>
  <strong>
   Certification/License:
  </strong>
 </p>
 <ul>
  <li>
   Google Cloud Digital Leader (or willingness to obtain within first 90 days).
  </li>
 </ul>
 <p>
  <strong>
   Language Skills:
  </strong>
 </p>
 <ul>
  <li>
   Excellent English; Excellent Arabic.
  </li>
 </ul>
 <p>
  <strong>
   Functional Job Competencies :
  </strong>
 </p>
 <ul>
  <li>
   Strong communication and problem-solving skills.
  </li>
  <li>
   Basic understanding of cloud services and IT concepts.
  </li>
  <li>
   High willingness to learn GCP, customer success frameworks, and cloud adoption practices.
  </li>
  <li>
   Organized, detail-oriented, and able to manage multiple tasks.
  </li>
  <li>
   Collaborative team player with a growth mindset.
  </li>
 </ul>
</div>


Customer Success Manager

Creative Chaos

<div>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the primary point of contact for assigned customers, providing ongoing support and fostering long-term relationships
  </li>
  <li>
   Understand customers' technical environments and business objectives to tailor solutions accordingly
  </li>
  <li>
   Collaborate with sales, product, and technical teams to address customer needs and resolve issues effectively
  </li>
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   Onboard new customers, guiding them through setup, configuration, and best practices
  </li>
  <li>
   Monitor customer health metrics and proactively identify risks and opportunities for expansion
  </li>
  <li>
   Conduct regular business reviews, provide training sessions, and share insights to help customers achieve desired outcomes
  </li>
  <li>
   Manage customer feedback and work with internal teams to improve products and services
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a technical field such as Computer Science, Engineering, or equivalent experience
  </li>
  <li>
   5+ years of experience in Customer Success, Technical Account Management, or related roles
  </li>
  <li>
   Strong technical aptitude with ability to understand and explain complex software solutions
  </li>
  <li>
   Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight)
  </li>
  <li>
   Excellent communication and interpersonal skills to manage diverse customer relationships
  </li>
  <li>
   Proactive problem-solving skills and ability to manage multiple customer accounts
  </li>
  <li>
   Familiarity with SaaS products, APIs, and integrations
  </li>
  <li>
   Ability to deliver training and presentations to technical and non-technical audiences
  </li>
 </ul>
</div>


KinFitz & Co.

<div>
 <p>
  Do you build the kind of client relationships that turn customers into advocates?
 </p>
 <p>
  <br/>
 </p>
 <p>
  A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 </p>
 <p>
  <br/>
 </p>
 <p>
  They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What's in it for you:
  </strong>
 </p>
 <ul>
  <li>
   15,000&ndash;20,000 SAR / month base
  </li>
  <li>
   Annual bonus &mdash; 5&ndash;25% of salary, paid in May
  </li>
  <li>
   Medical insurance, home country travel allowance, and conveyance reimbursement
  </li>
  <li>
   No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
  </li>
  <li>
   First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Onboarding new SME customers and getting them to value quickly
  </li>
  <li>
   Running product demonstrations and upskilling sessions as the platform evolves
  </li>
  <li>
   Understanding customer business challenges and mapping them to product capabilities
  </li>
  <li>
   Building long-term relationships that generate referrals and organic retention
  </li>
  <li>
   Documenting customer success stories &mdash; real before/after business impact
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
  </li>
  <li>
   Comfortable running product demos and explaining software to non-technical SME owners
  </li>
  <li>
   Fluent Arabic speaker
  </li>
  <li>
   Bachelor's degree (required)
  </li>
  <li>
   Based in KSA
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 </p>
</div>


Colife vacation homes

<p><b>About us</b></p><p>Colife is a modern coliving and rental platform operating in <b>Moscow, Dubai, Istanbul, and Hong Kong</b>.</p><p>We create fully managed living spaces and make the rental experience simple, fast, and comfortable for our tenants. We are a fast-growing international team building the future of urban living &mdash; and now we&rsquo;re expanding our Istanbul team.</p><p><b>Who we&rsquo;re looking for</b></p><p>We are currently looking for a <b>Customer Success Manager</b> to join <b>Colife Istanbul</b>.</p><p>This role is a great fit for someone who enjoys communication, knows how to build trust with clients, and can confidently handle both operational and customer-related tasks.</p><p><b>What you&rsquo;ll do</b></p><ul><li>Consult tenants on payments, charges, and accommodation terms</li><li>Inform residents about upcoming payments and remind them about payment deadlines</li><li><b>Work with outstanding balances</b>: handle overdue payments in a correct and efficient way, and cooperate with the legal team when needed</li><li>Maintain a high level of tenant satisfaction and build long-term relationships with clients</li><li>Increase customer loyalty and support the lease renewal process</li><li>Manage documentation: move-in paperwork, move-out coordination, and related approvals</li><li>Organize and support tenant visits, relocations between locations, and room inspections after move-out</li></ul><p><b>What we expect from you</b></p><ul><li>At least <b>1 year of experience</b> in <b>Customer Success, Customer Support, or Client Management</b></li><li>Understanding of the main stages of the sales process</li><li>Knowledge of the rental real estate market will be a plus</li><li><b>English level B2 or higher</b></li><li>Experience with CRM systems such as <b>amoCRM</b> or <b>Bitrix</b> is preferred</li></ul><p><b>What we offer</b></p><ul><li><b>5/2 schedule, 9:00 AM to 6:00 PM</b></li><li><b>Hybrid format:</b> 3 days in the office, 2 days remote</li><li>Compensation in <b>USD / TRY</b>, based on interview results</li><li>Career growth opportunities in an international company</li><li>A friendly and supportive team environment, with help and guidance whenever needed</li></ul><p><b>We&rsquo;d love to meet you</b></p><p>If you enjoy working with people, know how to keep processes under control, and want to grow in an international company, we&rsquo;d be happy to see you at the interview.</p><p>Job Types: Full-time, Permanent</p><p>Pay: 45,000.00TRY - 55,000.00TRY per month</p><p>Work Location: Hybrid remote in Kadık&ouml;y</p>

Artificial Intelligence Global Company

<div>
 <p>
  The Role
 </p>
 <p>
  We are seeking a
  <strong>
   <em>
    Customer Success Engineer / Manager
   </em>
  </strong>
  to lead secure deployment,
 </p>
 <p>
  operational adoption, and value expansion of our AI systems across industrial customers in Saudi Arabia and the Gulf region.
 </p>
 <p>
  You will serve as the technical face of the company in the region, guiding customers from Proof of Concept through production rollout. You will ensure compliance with regional standards, drive measurable operational impact, and build trusted relationships from field engineers to leadership.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role requires strong
  <strong>
   on-site presence, technical depth, operational credibility, and the ability to operate eƯectively in complex, high-stakes industrial environments
  </strong>
  .
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  Secure Deployment &amp; Integration: Lead deployment of Industrial AI systems within
 </p>
 <p>
  complex Oil &amp; Gas and process industry environments. Integrate with systems such as PI Historian, SAP (PM/MM/ERP), EDMS, SCADA/DCS, CMMS, and APM platforms. Ensure
 </p>
 <p>
  compliance with industrial cybersecurity and regional regulatory standards.
 </p>
 <p>
  Operational Value: Develop and deliver customer success plans tied to measurable KPIs (e.g., uptime improvement, productivity gains, maintenance cost reduction).
 </p>
 <ul>
  <li>
   Translate plant data and AI outputs into actionable engineering insights.
  </li>
  <li>
   Lead scenario investigations and support data-driven operational decision-making.
  </li>
  <li>
   Customer Adoption &amp; Relationship Ownership: Manage expectations across stakeholder groups. Guide plant teams through onboarding, change-management, and continuous improvement. Build trusted relationships across operations, engineering, IT, and leadership.
  </li>
  <li>
   Drive user adoption and sustained platform utilization.
  </li>
  <li>
   Voice of the Customer &amp; Growth Enablement: Act as the Voice of the Customer to internal product and engineering teams. Relay customer priorities and feedback to inform roadmap and product improvements. Identify expansion opportunities and support executive business reviews. Represent technical expertise in strategic customer discussions.
  </li>
  <li>
   Startup Mindset: Operate with urgency, accountability, and initiative. Take ownership beyond defined boundaries when needed. Thrive in fast-moving, high-impact startup environments.
  </li>
 </ul>
 <p>
  <strong>
   Required Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    4&ndash;10+ years of experience in Customer Success, Technical Account Management, Solution
   </strong>
  </li>
  <li>
   Architecture, or similar client-facing roles supporting enterprise customers in asset-heavy industrial sectors
  </li>
  <li>
   Proven track record of delivering measurable ROI and long-term value &mdash; not just
  </li>
 </ul>
 <p>
  successful technical deployments
 </p>
 <ul>
  <li>
   Demonstrated ability to manage complex stakeholder environments and earn trust in high￾stakes production settings
  </li>
  <li>
   Experience in plant environments, industrial information systems, and operational workflows
  </li>
  <li>
   Experience in integrating into systems such as PI, SAP, EDMS, SCADA/DCS, CMMS, or APM
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Bachelor&rsquo;s degree in Engineering, Computer Science, Business Administration, or equivalent practical experience.
   </strong>
  </li>
  <li>
   Proficient in operational and enterprise systems, including: PI Historian,
  </li>
  <li>
   DCS / SCADA environments, SAP (PM, MM, ERP modules), Engineering Data &amp; Document
  </li>
  <li>
   Management Systems (EDMS), CMMS / APM platforms
  </li>
  <li>
   Working knowledge of AI/ML-based platforms and SaaS in industrial settings
  </li>
  <li>
   Familiarity with knowledge graphs, Large Language Models (LLMs), multimodal AI, and multi-agent systems
  </li>
  <li>
   Ability to translate AI capabilities into tangible operational and financial value
  </li>
  <li>
   Familiarity with industrial and regional cybersecurity requirements
  </li>
 </ul>
</div>


Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><h2 class="jobSectionHeader"><b>
Job Description</b></h2><div></div><div><b>
Role Overview</b></div><div>
The Customer Success Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div><div></div><div><b>
Key Responsibilities</b></div><ul><li><div>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</div></li><li><div>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</div></li><li><div>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</div></li><li><div>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</div></li><li><div>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</div></li><li><div>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</div></li><li><div>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</div></li><li><div>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</div></li></ul><div><b>
Qualifications</b></div><ul><li><div>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</div></li><li><div>
Deep knowledge of contact center operations, metrics, and change management.</div></li><li><div>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</div></li><li><div>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory,</div></li></ul><div></div><div><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

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