customer success manager

Dutchie

<div><div><p><b>About Dutchie</b></p>
<p>
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company&rsquo;s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn&rsquo;s Top 50 Startups.</p>
<p>
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg&rsquo;s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant&rsquo;s Thirty Five Ventures, and other notable angel investors.</p></div><div><h4 class="jobSectionHeader"><b>
About This Job</b></h4>
<p>
As an SMB Customer Success Manager (CSM) at Dutchie, you'll be part of an Account Team &mdash; partnered with Account Managers in a pod structure &mdash; focused on making sure our dispensary customers are successful as a business. Account health, retention, and churn risk ownership are at the core of what we do. In Dutchie's model, Account Managers own the commercial relationship &mdash; renewals, pricing, and expansion &mdash; while CSMs own the churn lifecycle and customer health: identifying risk early, building save plans, and setting Account Managers up to win renewals well before the selling motion begins. CSMs pull context together across our internal teams (Support, Implementation, Solutions, Engineering, and Product) so customers always have someone keeping track of feedback, open requests, and high-priority issues. The focus is proactive risk mitigation, not reactive support &mdash; CSMs are not a ticket queue, and we protect that line deliberately.</p>
<h4 class="jobSectionHeader"><b>
What You'll Do...</b></h4>
<ul><li>Operate as part of an Account Team pod, partnering closely with Account Managers on account strategy &mdash; you own customer health and the churn lifecycle; they own renewals and commercial growth.</li>
<li>Own the renewal runway: monitor accounts in the 90-day renewal window, flag at-risk accounts early, and have save plans in motion so Account Managers enter renewal conversations with no surprises.</li>
<li>Manage churn risk end to end &mdash; triage, mitigation strategy, and resolution &mdash; partnering cross-functionally to remove blockers.</li>
<li>Proactively monitor account health signals (engagement, product usage, billing indicators) and act on them before they become escalations.</li>
<li>Pull context together across Product, Support, Sales, Solutions, and Implementation so customer feedback, open requests, and high-priority issues never go unanswered.</li>
<li>Act as a strategic resource for customers &mdash; sourcing answers, guiding best practices, and finding paths (features, early-access programs, alternative solutions) when customers are stuck on a problem.</li>
<li>Contribute to process improvements and team initiatives as we build out our pod operating model.</li>
<li>Meet or exceed team KPIs: same-day customer response, quarterly engagement on every account, and pod-level net revenue retention.</li>
</ul><h4 class="jobSectionHeader"><b>What You Bring...</b></h4>
<ul><li>3&ndash;5 years of experience in Customer Success, Account Management, or a related client-facing role (SaaS or technology industry preferred).</li>
<li>Experience managing churn risk and retention motions &mdash; you've owned saves, not just flagged them.</li>
<li>Comfort operating in a shared-accountability model where your performance is measured alongside a team (pod-level metrics), with growing autonomy in commercial conversations.</li>
<li>Strong technical aptitude and problem-solving skills; able to source or solution answers independently.</li>
<li>Excellent communication, organizational, and prioritization abilities &mdash; you can run multiple active risk situations without dropping threads.</li>
<li>Experience collaborating with cross-functional teams (Product, Support, Sales, Implementation).</li>
<li>Proactive, ownership-driven approach with a focus on continuous improvement.</li>
<li>Knowledge of the cannabis industry is a plus, but not required</li>
</ul><h4 class="jobSectionHeader"><b>You&rsquo;ll Get&hellip;</b></h4>
<p>
We are targeting a starting salary of $55,000 - $75,000 based on the intended level for this role.</p>
<p>
In addition to cash compensation, our total rewards package includes:</p>
<ul>
<li>Full medical benefits, including dental and vision plans to ensure you always have the best care.</li>
<li>Equity packages in the form of stock options to all employees.</li>
<li>Technology (hardware, software, reading materials, etc..) allowance</li>
<li>Flexible vacation and sick days</li>
</ul></div><div><p>
At Dutchie, we&rsquo;re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.</p></div></div>

Customer Success Manager

FlowX.ai

<div><p>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.</p><p>
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.</p><p><b>
Mission</b></p><p>
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.</p><p><b>
What you would do on a daily basis:</b></p><ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul><p></p><p><b>
Who you are:</b></p><ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul><p></p><p><b>
What's in it for you:</b></p><ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul><p></p><p><b>
Location: New York City</b></p><b><br>
Benefits</b><br>
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Harrison.AI

<div><div><p>Location</p><div>
Saudi Arabia</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
Remote</div></div><div><p>
Department</p><div><p>
ME SaaS</p></div></div></div>
<br><p></p><div><div><div><div><b>What we&rsquo;re about
</b></div><p>At Harrison.ai, we&rsquo;re redefining what&rsquo;s possible in healthcare. Through our diagnostic AI solutions, we&rsquo;re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.</p><p>
Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we&rsquo;re tackling one of healthcare&rsquo;s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.</p><p>
Because while we&rsquo;re building cutting-edge AI, what we&rsquo;re really building is hope&mdash;that everyone can access the healthcare they deserve.</p><p><b><i>
And we&rsquo;re just getting started.</i></b></p><p></p><p><b>
About Your Role</b></p><p>
As Customer Success Manager for the Middle East &amp; Africa, you partner with our Commercial and Professional Services teams to lead customer engagements as Harrison.ai expands across the region - onboarding new customers, driving product adoption, and supporting the successful launch of new products into the market.</p><p>
You are responsible for ensuring customers realise the full value of the Harrison.ai product portfolio by helping them achieve their clinical, operational, and financial objectives. You will serve as a trusted advisor throughout the entire customer lifecycle from pre-sales consultation and implementation through long-term customer success, adoption, retention, and growth.</p><p>
This is a highly collaborative, customer-facing role requiring close partnership with Sales, Presales, Professional Services, Product Management, Marketing, Clinical teams, and Support to deliver an outstanding customer experience while identifying opportunities to expand customer value.</p><p></p><p><b>
What You'll Do:</b></p><ul><li><div>
Own the overall customer relationship and customer satisfaction for assigned accounts across the Middle East &amp; Africa.</div></li><li><div>
Act as the primary post-sales contact for customers, building trusted relationships with clinical, operational, technical, and executive stakeholders.</div></li><li><div>
Design, develop, and deliver customer onboarding programs, product training, and education for new implementations, upgrades, and product releases.</div></li><li><div>
Develop and execute customer success plans aligned with each customer's clinical, operational, and business objectives.</div></li><li><div>
Monitor customer health, product adoption, utilization, and engagement, proactively identifying risks and implementing mitigation plans to maximize customer success and retention.</div></li><li><div>
Conduct regular customer business reviews (QBRs) to measure success against agreed objectives, demonstrate value, and identify improvement opportunities.</div></li><li><div>
Lead customer adoption and change management initiatives in collaboration with Product Management, Marketing, and Professional Services.</div></li><li><div>
Understand customer workflows and provide clinical and operational guidance throughout implementation and post-go-live activities.</div></li><li><div>
Support pre-sales engagements by participating in customer discovery sessions, defining success criteria, sharing implementation best practices, and providing customer success expertise.</div></li><li><div>
Partner closely with the Sales team to support commercial activities, including customer presentations, executive meetings, reference calls, and strategic account planning.</div></li><li><div>
Identify opportunities for account growth through cross-selling and upselling of Harrison.ai products and services, working collaboratively with Sales to drive expansion opportunities.</div></li><li><div>
Support customer renewal activities by demonstrating business value, strengthening executive relationships, and contributing to long-term customer retention.</div></li><li><div>
Coordinate internal cross-functional teams to manage customer issues and escalations, ensuring timely resolution and maintaining high customer satisfaction.</div></li><li><div>
Work with installed-base customers to identify successful use cases and clinical outcomes that can be developed into customer success stories and marketing case studies.</div></li><li><div>
Collaborate closely with Product Management by gathering customer feedback, feature requests, and market insights that help shape the product roadmap.</div></li><li><div>
Maintain accurate customer success documentation, account plans, and activity updates within the company's CRM and customer success platforms.</div></li><li><div>
Travel across the Middle East &amp; Africa to support customer implementations, business reviews, executive meetings, conferences, and onsite customer engagements as required.</div></li></ul><p></p><p><b>
What You'll Bring:</b></p><ul><li><div>
Bachelor's degree level education in Medical Imaging, Healthcare IT or equivalent.</div></li><li><div>
Good understanding of clinical workflows given prior experience working with clinicians and leadership (executives, C-suite) in a similar healthcare role.</div></li><li><div>
Technical proficiency with medical imaging IT systems (i.e. PACS/RIS software, DICOM/HL7 standards).</div></li><li><div>
Highly developed communication, negotiation and interpersonal skills.</div></li><li><div>
Experience with survey tools, data analysis and reporting.</div></li><li><div>
Results driven and collaborative team player.</div></li><li><div>
Willing to travel up to 50% of the time for the role as needed.</div></li></ul><p></p><p><b>
Nice to have skills and characteristics:</b></p><ul><li><div>
Previous experience in Clinical s, Customer Success and/or Sales within the healthcare industry.</div></li><li><div>
Formal qualifications including project or change management certifications.</div></li><li><div>
Previous experience with Salesforce.</div></li></ul><p></p><p><b>
Why join us?</b></p><p>
   <b>Innovate for Global Good. </b>Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.</p><p>
   <b>Collaboration Across Continents. </b>Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.</p><p>
   <b>Well-Funded &amp; Global. </b>Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we&rsquo;ve raised over US$240M to accelerate our global impact.</p><p><b>
  </b> <b>Scale Your Potential. </b>Tap into yearly L&amp;D budgets, mentoring, hackathons, and secondments&mdash;all supported by a transparent growth framework to grow your career.</p><p>
  <b>Flex for Life. </b>Work when and where you do your best&mdash;with WFH options, flexible hours, and the autonomy to make an impact your way.</p><p><b>
   Support for Every Family Journey. </b>From fertility to parenthood, loss, and even grandparenthood&mdash;we provide inclusive, thoughtful policies to support families in every stage.</p><p></p><p><b>
What's next?
</b></p><p>If you&rsquo;re inspired by what we're up to, please apply now and we'll be in touch soon.</p><p><i>
We are proud to be an Equal Opportunity Employer. Diversity&rsquo;s not a buzzword here, it&rsquo;s in our DNA. Diverse perspectives shape our culture and make our work better. We&rsquo;re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.</i></p></div></div></div><p></p>

Customer Success Manager (Radiology)

Filestage GmbH

<div><h1 class="jobSectionHeader"><b>About Filestage</b></h1><p>
Filestage is the review and approval platform that helps teams get their work over the finish line with confidence. As content creation speeds up, the process of verifying and approving that work has become a major bottleneck. We provide the AI-powered infrastructure that ensures every file is checked, compliant, and approved before it is published.</p><p><br>
We are a fully remote team by design, built on a culture of high ownership, transparency and fast execution. Together, our mission is to create the trust layer for content creation in times of AI.</p><p><br>
With millions of users across thousands of companies&mdash;including Lufthansa, Rabobank, Sixt, and Sharp&mdash;we are an ambitious team solving real problems for the world's biggest brands. If you&rsquo;re looking for a key role in that mission, you&rsquo;ve found it!</p><p></p><ul><li><b>This role is fully remote and can be based anywhere in the Americas</b></li></ul><p></p><h1 class="jobSectionHeader"><b>
What you&rsquo;ll be working on
</b></h1><p>This is your chance to help shape the future of our remote company. We believe that a strong Customer Success Team is the backbone of healthy business growth.</p><ul><li><b>
You own the customer journey and build deep relationships with your book of business. </b>From onboarding through renewal (and everything in between), you guide your customers every step of the way. You make sure they feel supported, confident, and get maximum value from Filestage. You&rsquo;re not just a point of contact&mdash;you&rsquo;re a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage. You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step.</li><li><b>
You develop success plans that actually drive success. </b>You work closely with each customer to understand their goals, challenges, and workflows. Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage.</li><li><b>
You spot risks before they become an issue. </b>You keep a close eye on customer health, using data and insights to identify risks and opportunities early. Whether it&rsquo;s low engagement or an upsell opportunity, you take action fast and thoughtfully.</li><li><b>
You lead meaningful business reviews. </b>You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward.</li><li><b>
You turn customers into experienced users. </b>You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats. You make sure Filestage becomes part of their daily workflow. Don't worry, our customers are friendly and don't bite</li><li><b>
You advocate for your customers. </b>You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business. You&rsquo;re always thinking ahead, suggesting improvements and championing ideas that will make their experience even better.<br>
</li></ul><h1 class="jobSectionHeader"><b>
Life at Filestage</b></h1><p>
We believe people are more productive when they can choose their own schedule. So we&rsquo;re proud to offer fully-remote roles that give you the perfect balance between work and life.</p><p>
Here are some of the benefits you can look forward to at Filestage:</p>
<ul><li> <b>Work from where you&rsquo;re happiest and enjoy a flexible schedule. </b>We&rsquo;ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.<ul><li>
For this role, we&rsquo;re looking for someone <b>based in Americas time zone</b> to make sure there&rsquo;s a high time overlap with our team members, customers, and partners. Unfortunately, we can&rsquo;t consider candidates who are not based in this time zone.</li></ul></li>
<li> <b>Meet up in real life. </b>We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.</li>
<li> <b>Enjoy a strong team culture</b>. We&rsquo;re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.</li>
<li> <b>Join a happy team. </b>We&rsquo;ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.</li>
<li> <b>Create a workspace that suits you. </b>You&rsquo;ll get a &euro;1,500 budget for hardware, as well &euro;500 for home office to buy whatever you need to do your best work &ndash; including a computer, webcam, or standing desk.</li>
<li> <b>Get 38 days of holiday. </b>Plenty of time for city breaks, summer escapes, and everything in between. You&rsquo;ll also get a half day on your birthday to give you a chance to celebrate!</li>
<li> <b>Volunteer/Charity Day. </b>Enjoy a Volunteer/Charity Day to support a cause close to your heart.</li>
<li> <b>Continue to grow and develop your career. </b>We care about your development and want you to be able to learn new things! After six months in the company, you&rsquo;ll get a budget to be able to use for personal development.</li>
<li>️ <b>Make your voice heard.</b> We trust our team members to make the best decisions to achieve their goals, so you won&rsquo;t have to put up with micromanagers here.</li><li><b>
</b> <b>Say goodbye to pointless meetings.</b> We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.</li></ul><p></p><h1 class="jobSectionHeader"><b><br>
What you&rsquo;ll bring to the role</b></h1>
 <ul><li><b>You enjoy connecting with people. </b>You know the definition of <i>empathy </i>without checking Wikipedia and put it into practice daily.</li>
<li> <b>You&rsquo;re passionate about customer success management and customer support. </b>You have experience in customer success management or account management. Sales experience is highly valued.</li>
<li> <b>You have business acumen </b>and enjoy advising customers.</li>
<li> <b>You take ownership. </b>You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.</li><li><b>
</b> <b>You are a team player. </b>You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest, and respectful &mdash; and you are ready to have a lot of fun.</li>
<li>️ <b>You are fluent in English. </b>Speaking Spanish is a plus.</li></ul></div>

Customer Success Manager (Americas)

Yourpoolpal

<p><strong>Job Overview</strong><br /><br />Your Pool Pal LLC is a fully insured, family-owned and operated swimming pool builder with a passion for delivering the finest quality and craftsmanship. With over a quarter-century of experience designing and building exceptional pools in New Hampshire, our company is founded on expertise and a commitment to customer satisfaction. We are seeking a dedicated and professional Customer Service / Customer Success Manager to join our close-knit team. The ideal candidate will be the primary advocate for our clients, ensuring a smooth, positive, and memorable experience from the initial consultation through to project completion and beyond. This role is crucial for maintaining our reputation for excellence and fostering long-lasting client relationships.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Serve as the main point of contact for clients throughout the entire pool design and construction process.</li><li>Proactively manage client communications, providing regular updates on project milestones, timelines, and progress.</li><li>Address and resolve all customer enquiries, concerns, and issues in a timely and professional manner.</li><li>Develop and implement customer success strategies aimed at enhancing client satisfaction and building loyalty.</li><li>Onboard new clients, clearly explaining the construction process and setting realistic expectations.</li><li>Gather, analyse, and report on client feedback to identify areas for service improvement.</li><li>Collaborate closely with our building and installation teams to ensure client requirements are understood and met.</li><li>Maintain accurate and organised client records and project documentation.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in a customer-facing role, such as customer service, customer success, or account management.</li><li>Exceptional interpersonal and communication skills, both written and verbal.</li><li>Strong problem-solving abilities with a talent for effective conflict resolution.</li><li>Excellent organisational and time-management skills, with the ability to manage multiple client projects simultaneously.</li><li>A self-motivated and professional attitude, with the ability to work effectively within a small, family-run business environment.</li><li>Proficiency in standard office software; experience with CRM systems is advantageous.</li><li>Experience within the construction, home services, or a related trade industry is highly desirable but not essential.</li></ul><p> </p>

<p>We are seeking a detail-oriented, organized, and customer-focused <strong>Customer Service / Data Entry Specialist</strong> to join our growing remote team. This position combines excellent customer support with accurate data management, making it ideal for individuals who are dependable, professional, and committed to delivering exceptional service.<br>&nbsp;</p><p>The successful candidate will be responsible for responding to customer inquiries, maintaining accurate records, processing information efficiently, and ensuring a positive customer experience while adhering to company standards and confidentiality requirements.<br>&nbsp;</p><h2>Key Responsibilities<br>&nbsp;</h2><ul><li>Respond to customer inquiries via email, chat, and telephone in a professional and timely manner.</li><li>Accurately enter, update, and maintain customer and business data within internal databases.</li><li>Process documents, forms, invoices, and other administrative records with a high degree of accuracy.</li><li>Resolve customer concerns by identifying appropriate solutions and following up to ensure complete resolution.</li><li>Verify, organize, and maintain confidential information while ensuring data integrity.</li><li>Prepare reports and perform routine administrative support tasks as assigned.</li><li>Collaborate with team members and other departments to ensure efficient workflow and customer satisfaction.</li><li>Meet productivity, quality, and performance standards while working independently in a remote environment.<br>&nbsp;</li></ul><h2>Qualifications<br>&nbsp;</h2><ul><li>High school diploma or equivalent required; associate's or bachelor's degree is an asset.</li><li>Previous experience in customer service, administrative support, or data entry is preferred but not required.</li><li>Excellent written and verbal communication skills.</li><li>Strong attention to detail with exceptional organizational skills.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.</li><li>Ability to multitask, prioritize assignments, and meet deadlines.</li><li>Strong typing and computer skills.</li><li>Ability to maintain confidentiality and handle sensitive information responsibly.</li><li>Reliable internet connection and a dedicated workspace for remote work.<br>&nbsp;</li></ul><h2>Preferred Skills<br>&nbsp;</h2><ul><li>Experience using CRM systems or customer support software.</li><li>Strong problem-solving and critical-thinking abilities.</li><li>Positive attitude with a commitment to delivering outstanding customer service.</li><li>Ability to work independently as well as collaboratively within a team.<br>&nbsp;</li></ul><h2>Benefits<br>&nbsp;</h2><ul><li>Competitive compensation.</li><li>Fully remote work environment.</li><li>Flexible scheduling options.</li><li>Paid training and ongoing professional development.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative team culture.</li><li>Paid time off and comprehensive benefits for eligible employees.<br>&nbsp;</li></ul><p>If you are organized, customer-focused, and eager to contribute to a dynamic remote team, we encourage you to apply and become part of a professional environment dedicated to excellence.</p>

Customer Service / Data Entry

Customer Service / Customer Success Manager

Motive Companies

<div><div>The Dealer Success Manager is responsible for developing, supporting, and growing the company's dealer and distribution network of ACT products on the East Coast. This role acts as the primary relationship manager for dealers, ensuring strong operational performance, customer satisfaction, technical readiness, sales growth, and alignment with company objectives.</div><div></div><div><br>
The Dealer Success Manager will work cross-functionally with sales, service, warranty, training, logistics, and engineering teams to deliver exceptional dealer experience and improve overall network performance.</div><br>
<div><b>Responsibilities:</b></div><ul><li>
Serve as the primary point of contact for assigned dealers and channel partners.</li><li>
Build long-term strategic relationships with dealer ownership, management, sales, and service teams.</li><li>
Conduct regular business reviews to evaluate dealer performance, opportunities, and improvement plans.</li><li>
Support dealer onboarding and ensure successful launch of new dealer locations.</li><li>
Maintain strong communication regarding company initiatives, product updates, campaigns, and operational changes.</li><li>
Identify underperforming dealers and implement corrective action plans.</li><li>
Assist dealers in forecasting equipment, parts, and service demand.</li><li>
Support dealers with commissioning processes, field troubleshooting, and escalation management.</li><li>
Work closely with technical support and engineering teams to resolve recurring field issues.</li><li>
Assist dealers in resolving customer escalations in a professional and timely manner.</li><li>
Promote best practices for service operations, warranty processing, and communication standards.</li><li>
Ensure dealer compliance with company service level agreements (SLAs).</li><li>
Review warranty trends and identify opportunities for product or process improvement.</li><li>
Ensure dealers follow safety, regulatory, and quality standards.</li><li>
Provide field feedback to improve products, documentation, training, and dealer tools.</li><li>
Support product launches and field readiness initiatives.</li></ul><div></div><div><b><br>
Required Qualifications:</b></div><div><div><ul><li>
Bachelor's degree in Business, Engineering, Automotive Technology, or related field preferred.</li><li>
5+ years of experience in dealer development, channel management, customer success, service operations, or related field.</li><li>
Experience within charging, automotive, industrial equipment, material handling, or power systems industries preferred.</li><li>
Strong understanding of dealership operations and service management.</li><li>
Excellent communication, presentation, and relationship-building skills.</li><li>
Ability to analyze operational data and performance metrics.</li><li>
Strong problem-solving and conflict-resolution abilities.</li><li>
Proficiency with CRM systems, Microsoft Office, and dealer management tools.</li><li>
Ability to travel up to 50%.</li></ul></div></div><div></div><div><b><br>
Preferred Requirements:</b></div><ul><li>
Knowledge of charging infrastructure and charging technologies.</li><li>
Familiarity with commissioning, diagnostics, and field service processes.</li><li>
Experience managing warranty programs and dealer compliance.</li><li>
Understanding of electrical systems and safety standards.</li><li>
Experience developing dealer networks and channel growth strategies</li></ul><div></div><div><br>
Pay: $110,000-$165,600 DEO</div><div></div><div><br>
#MCTA1</div></div><div></div>

Dealer Success Manager

ZH CUISINES (PRIVATE) LIMITED

<p><b>Job description:</b></p><p><b>Job Position:</b> Customer Success Manager</p><p><b>Department: </b>Operations</p><p><b>Location:</b> SALT Pakistan</p><p><b>Employment Type:</b> Full-Time</p><p><b>Job Summary</b></p><p>SALT Pakistan is looking for a proactive and customer-focused Customer Success Manager to ensure exceptional customer experiences across all service channels. The ideal candidate will be responsible for handling customer complaints and feedback, managing relationships with delivery platforms such as Blink and Foodpanda, and coordinating events and catering inquiries.</p><p>This position is suitable for Fresh Graduates with strong communication skills, while candidates with 1&ndash;2 years of relevant experience will be preferred.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer complaints, concerns, and feedback professionally and ensure timely resolution.</li><li>Monitor customer satisfaction and maintain a high standard of guest experience.</li><li>Manage and respond to customer reviews received through social media, delivery platforms, and other channels.</li><li>Coordinate with restaurant operations teams to resolve customer issues effectively.</li><li>Manage relationships and daily coordination with delivery partners including Blink and Foodpanda.</li><li>Monitor delivery platform performance, customer ratings, and service quality.</li><li>Handle event and catering inquiries from initial contact to successful execution.</li><li>Coordinate with operations and kitchen teams for catering orders and special events.</li><li>Maintain records of customer complaints, resolutions, and service performance.</li><li>Prepare regular reports on customer feedback, complaints, and improvement opportunities.</li><li>Identify trends and recommend solutions to improve customer experience.</li><li>Support marketing and operational teams during promotional campaigns and events.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>Fresh Graduates are encouraged to apply.</li><li>1&ndash;2 years of experience in customer service, hospitality, restaurant operations, or customer relations will be preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficiency in Microsoft Office and Google Workspace.</li></ul><p><b>Skills Required</b></p><ul><li>Customer Service</li><li>Complaint Handling &amp; Resolution</li><li>Communication Skills</li><li>Relationship Management</li><li>Event Coordination</li><li>Catering Management</li><li>Foodpanda &amp; Blink Coordination</li><li>Problem Solving</li><li>Reporting &amp; Documentation</li><li>Time Management</li><li>Team Collaboration</li></ul><p>Work Location: In person</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer Success Specialist

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