customer success manager

Dutchie

<div><div><p><b>About Dutchie</b></p>
<p>
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company&rsquo;s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn&rsquo;s Top 50 Startups.</p>
<p>
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg&rsquo;s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant&rsquo;s Thirty Five Ventures, and other notable angel investors.</p></div><div><h4 class="jobSectionHeader"><b>
About This Job</b></h4>
<p>
As an SMB Customer Success Manager (CSM) at Dutchie, you'll be part of an Account Team &mdash; partnered with Account Managers in a pod structure &mdash; focused on making sure our dispensary customers are successful as a business. Account health, retention, and churn risk ownership are at the core of what we do. In Dutchie's model, Account Managers own the commercial relationship &mdash; renewals, pricing, and expansion &mdash; while CSMs own the churn lifecycle and customer health: identifying risk early, building save plans, and setting Account Managers up to win renewals well before the selling motion begins. CSMs pull context together across our internal teams (Support, Implementation, Solutions, Engineering, and Product) so customers always have someone keeping track of feedback, open requests, and high-priority issues. The focus is proactive risk mitigation, not reactive support &mdash; CSMs are not a ticket queue, and we protect that line deliberately.</p>
<h4 class="jobSectionHeader"><b>
What You'll Do...</b></h4>
<ul><li>Operate as part of an Account Team pod, partnering closely with Account Managers on account strategy &mdash; you own customer health and the churn lifecycle; they own renewals and commercial growth.</li>
<li>Own the renewal runway: monitor accounts in the 90-day renewal window, flag at-risk accounts early, and have save plans in motion so Account Managers enter renewal conversations with no surprises.</li>
<li>Manage churn risk end to end &mdash; triage, mitigation strategy, and resolution &mdash; partnering cross-functionally to remove blockers.</li>
<li>Proactively monitor account health signals (engagement, product usage, billing indicators) and act on them before they become escalations.</li>
<li>Pull context together across Product, Support, Sales, Solutions, and Implementation so customer feedback, open requests, and high-priority issues never go unanswered.</li>
<li>Act as a strategic resource for customers &mdash; sourcing answers, guiding best practices, and finding paths (features, early-access programs, alternative solutions) when customers are stuck on a problem.</li>
<li>Contribute to process improvements and team initiatives as we build out our pod operating model.</li>
<li>Meet or exceed team KPIs: same-day customer response, quarterly engagement on every account, and pod-level net revenue retention.</li>
</ul><h4 class="jobSectionHeader"><b>What You Bring...</b></h4>
<ul><li>3&ndash;5 years of experience in Customer Success, Account Management, or a related client-facing role (SaaS or technology industry preferred).</li>
<li>Experience managing churn risk and retention motions &mdash; you've owned saves, not just flagged them.</li>
<li>Comfort operating in a shared-accountability model where your performance is measured alongside a team (pod-level metrics), with growing autonomy in commercial conversations.</li>
<li>Strong technical aptitude and problem-solving skills; able to source or solution answers independently.</li>
<li>Excellent communication, organizational, and prioritization abilities &mdash; you can run multiple active risk situations without dropping threads.</li>
<li>Experience collaborating with cross-functional teams (Product, Support, Sales, Implementation).</li>
<li>Proactive, ownership-driven approach with a focus on continuous improvement.</li>
<li>Knowledge of the cannabis industry is a plus, but not required</li>
</ul><h4 class="jobSectionHeader"><b>You&rsquo;ll Get&hellip;</b></h4>
<p>
We are targeting a starting salary of $55,000 - $75,000 based on the intended level for this role.</p>
<p>
In addition to cash compensation, our total rewards package includes:</p>
<ul>
<li>Full medical benefits, including dental and vision plans to ensure you always have the best care.</li>
<li>Equity packages in the form of stock options to all employees.</li>
<li>Technology (hardware, software, reading materials, etc..) allowance</li>
<li>Flexible vacation and sick days</li>
</ul></div><div><p>
At Dutchie, we&rsquo;re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.</p></div></div>

Customer Success Manager

FlowX.ai

<div><p>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.</p><p>
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.</p><p><b>
Mission</b></p><p>
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.</p><p><b>
What you would do on a daily basis:</b></p><ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul><p></p><p><b>
Who you are:</b></p><ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul><p></p><p><b>
What's in it for you:</b></p><ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul><p></p><p><b>
Location: New York City</b></p><b><br>
Benefits</b><br>
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Yourpoolpal

<p><strong>Job Overview</strong><br /><br />Your Pool Pal LLC is a fully insured, family-owned and operated swimming pool builder with a passion for delivering the finest quality and craftsmanship. With over a quarter-century of experience designing and building exceptional pools in New Hampshire, our company is founded on expertise and a commitment to customer satisfaction. We are seeking a dedicated and professional Customer Service / Customer Success Manager to join our close-knit team. The ideal candidate will be the primary advocate for our clients, ensuring a smooth, positive, and memorable experience from the initial consultation through to project completion and beyond. This role is crucial for maintaining our reputation for excellence and fostering long-lasting client relationships.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Serve as the main point of contact for clients throughout the entire pool design and construction process.</li><li>Proactively manage client communications, providing regular updates on project milestones, timelines, and progress.</li><li>Address and resolve all customer enquiries, concerns, and issues in a timely and professional manner.</li><li>Develop and implement customer success strategies aimed at enhancing client satisfaction and building loyalty.</li><li>Onboard new clients, clearly explaining the construction process and setting realistic expectations.</li><li>Gather, analyse, and report on client feedback to identify areas for service improvement.</li><li>Collaborate closely with our building and installation teams to ensure client requirements are understood and met.</li><li>Maintain accurate and organised client records and project documentation.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in a customer-facing role, such as customer service, customer success, or account management.</li><li>Exceptional interpersonal and communication skills, both written and verbal.</li><li>Strong problem-solving abilities with a talent for effective conflict resolution.</li><li>Excellent organisational and time-management skills, with the ability to manage multiple client projects simultaneously.</li><li>A self-motivated and professional attitude, with the ability to work effectively within a small, family-run business environment.</li><li>Proficiency in standard office software; experience with CRM systems is advantageous.</li><li>Experience within the construction, home services, or a related trade industry is highly desirable but not essential.</li></ul><p> </p>

<p>We are seeking a detail-oriented, organized, and customer-focused <strong>Customer Service / Data Entry Specialist</strong> to join our growing remote team. This position combines excellent customer support with accurate data management, making it ideal for individuals who are dependable, professional, and committed to delivering exceptional service.<br>&nbsp;</p><p>The successful candidate will be responsible for responding to customer inquiries, maintaining accurate records, processing information efficiently, and ensuring a positive customer experience while adhering to company standards and confidentiality requirements.<br>&nbsp;</p><h2>Key Responsibilities<br>&nbsp;</h2><ul><li>Respond to customer inquiries via email, chat, and telephone in a professional and timely manner.</li><li>Accurately enter, update, and maintain customer and business data within internal databases.</li><li>Process documents, forms, invoices, and other administrative records with a high degree of accuracy.</li><li>Resolve customer concerns by identifying appropriate solutions and following up to ensure complete resolution.</li><li>Verify, organize, and maintain confidential information while ensuring data integrity.</li><li>Prepare reports and perform routine administrative support tasks as assigned.</li><li>Collaborate with team members and other departments to ensure efficient workflow and customer satisfaction.</li><li>Meet productivity, quality, and performance standards while working independently in a remote environment.<br>&nbsp;</li></ul><h2>Qualifications<br>&nbsp;</h2><ul><li>High school diploma or equivalent required; associate's or bachelor's degree is an asset.</li><li>Previous experience in customer service, administrative support, or data entry is preferred but not required.</li><li>Excellent written and verbal communication skills.</li><li>Strong attention to detail with exceptional organizational skills.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.</li><li>Ability to multitask, prioritize assignments, and meet deadlines.</li><li>Strong typing and computer skills.</li><li>Ability to maintain confidentiality and handle sensitive information responsibly.</li><li>Reliable internet connection and a dedicated workspace for remote work.<br>&nbsp;</li></ul><h2>Preferred Skills<br>&nbsp;</h2><ul><li>Experience using CRM systems or customer support software.</li><li>Strong problem-solving and critical-thinking abilities.</li><li>Positive attitude with a commitment to delivering outstanding customer service.</li><li>Ability to work independently as well as collaboratively within a team.<br>&nbsp;</li></ul><h2>Benefits<br>&nbsp;</h2><ul><li>Competitive compensation.</li><li>Fully remote work environment.</li><li>Flexible scheduling options.</li><li>Paid training and ongoing professional development.</li><li>Career growth and advancement opportunities.</li><li>Supportive and collaborative team culture.</li><li>Paid time off and comprehensive benefits for eligible employees.<br>&nbsp;</li></ul><p>If you are organized, customer-focused, and eager to contribute to a dynamic remote team, we encourage you to apply and become part of a professional environment dedicated to excellence.</p>

Customer Service / Data Entry

Customer Service / Customer Success Manager

Zillow

<p></p><div><h2 class="jobSectionHeader"><b>About the team
</b></h2>Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.
<p></p><h2 class="jobSectionHeader"><b>About the role
</b></h2><p></p>This role has been categorized as a Remote position. &ldquo;Remote&rdquo; employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
<p></p>In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
<p></p><h2 class="jobSectionHeader"><b>Who you are
</b></h2><p></p><h2 class="jobSectionHeader"><b>Get to know us
</b></h2><p>At Zillow, we&rsquo;re reimagining how people move&mdash;through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you&rsquo;ll be part of a company that's reshaping an industry and helping more people make home a reality.
</p><p></p><p>Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For&reg; in 2025 , and included on the PEOPLE Companies That Care&reg; 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
</p><p></p><p>No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry&mdash;and your career&mdash;forward, together.<br>
</p><p></p><br>
<p><i>Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
</i></p><p></p><p><i>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
</i></p><p></p><p><i>Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</i></p></div>

Technical Customer Success Manager, API

Varonis Systems

<p></p><div><div><p><b>Job Description</b></p><div></div><div>
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.</div><p><b>
Responsibilities</b></p><ul><li>
Onboard Customers to Varonis platforms and deliver on-going value and support</li><li>
Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations</li><li>
Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage</li><li>
Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
</li><li>Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices</li><li>
Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions</li><li>
Alongside Sales, identify and champion upsell opportunities</li><li>
Learn new Varonis products as they are developed and released and develop expertise in your client&rsquo;s unique security ecosystem(s)</li><li>
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
</li><li>Serve as primary technical contact and augment our support and engineering teams</li><li>
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
</li><li>Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy &amp; Compliance, Security, Incident Response, and the C-suite.</li><li>
Identify, research, maintain control, and remediate customers&rsquo; technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
</li><li>Escalate customer issues to management when appropriate
</li><li>Create knowledge base content to capture new learning for customer and internal reuse.
</li></ul><p><b>Requirements</b></p><ul><li>
Bachelor&rsquo;s Degree or equivalent experience</li><li>
4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security &amp; Privacy company
</li><li>Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)</li><li>
Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
</li><li>Understanding of data classification, governance, and DSPM concepts</li><li>
Familiarity with AI/LLM data risks and governance considerations (preferred)</li><li>
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers</li><li>
Excellent communication skills with the ability to engage technical and executive audiences</li><li>
Proven problem-solving abilities</li><li>
Commitment to customer success</li><li>
Proven success in contributing to a team-oriented environment.</li><li>
Sales oriented.</li><li>
Proven ability to work creatively and analytically in a problem-solving environment.</li><li>
Excellent communication (written and oral) and interpersonal skills.</li></ul><div></div><div><i><br>
</i></div><div><i>
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!</i></div><div><i>
@VaronisLife</i></div><div><i>
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics</i></div></div><div>
</div><div><b>
#LI-Remote</b></div></div>

Technical Account Manager

Hl Mando America

<div><p>HL Mando is a Tier 1 supplier of safety-critical chassis components to the world&rsquo;s top vehicle manufacturers. There&rsquo;s a good chance that whatever car you drive, it has our brakes, steering, or suspension components keeping you safe and making your ride comfortable. We have been in business for more than 60 years, we have manufacturing locations on every continent, and we are well-respected in our field. We are looking for new talent to join our sales team at our North American headquarters in Novi Michigan. This opportunity is for an <b>Account Manager</b>, the first point of contact for several of our key customers, with responsibility for building and maintaining a great relationship with those customers.</p><p><b>
Key Responsibilities include the following </b>(other duties may be assigned as needed)<b>:</b></p><ul><li>
Manage all aspects of the commercial relationship with your assigned customer(s)</li><li>
Understand, verify, and track cost and pricing data so as to ensure responsible commercial decisions</li><li>
Receive and review Requests For Quote from customer(s)</li><li>
Collaborate with colleagues to prepare and submit quotations to customer(s)</li><li>
Participate in sales strategy discussions, bringing your industry knowledge and the voice of the customer(s)</li><li>
Work closely with Engineering and Program Management to optimize supplier/customer relationships</li><li>
Host customer visits to HL Mando manufacturing plants</li></ul><p><b>
Qualifications</b></p><p><b><i>
Education and Experience:</i></b></p><ul><li>
Bachelor's degree in Business, Marketing, Sales, Communications, or related field preferred, with demonstrated experience in account management, customer success, sales, or client relationship management.</li><li>
Prior experience as an Account Manager working for a major Tier 1 automotive supplier, or experience in a customer-facing project management role.</li><li>
Work or volunteer experience that demonstrates your commitment to hard work, your aptitude to learn new things, and positive attitude will all be considered.</li></ul><p><b><i>
Knowledge, Skills and Abilities:</i></b></p><ul><li>
You work tirelessly to find solutions, are incessantly curious, and are excited to solve problems</li><li>
You enjoy playing with data and crunching numbers to find favorable solutions</li><li>
You pay attention to details, and are diligent in following up and closing issues</li><li>
You can communicate effectively with people from all walks of life, and at all levels of the organization</li><li>
You enjoy building relationships</li><li>
Comfortable and proficient with Microsoft Office products, especially Excel</li><li>
Excellent written English</li><li>
Bilingual in Spanish or Korean language is a plus</li></ul><p><b><i>
Legal Requirements:</i></b></p><ul><li>
Must be at least 18 years of age due to federal labor law requirements.</li><li>
Must be legally authorized to work in the United States.</li></ul><p><b>
Supervisory Responsibility:</b> None</p><p><b>
Working Conditions: </b>Office</p><p><b>
Physical Requirements: </b>Ability to sit for extended periods while working at a computer</p><p><b>
Remote Work:</b> This is an onsite role.</p><p><b>
Compensation and Benefits:</b> Competitive Salary commensurate with experience. Benefits package includes health, dental &amp; vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.</p><p><b>
Equal Opportunity Employer Statement: </b>HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.</p></div><p></p>

Account Manager I

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10000 customer success manager jobs Near Me

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