customer success manager

TCP Software

<div><p>For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.</p><p>
Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.</p><p>
The <b>Customer Success Manager</b> will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.</p><p>
This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.</p><h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><ul><li><ul>
<li>Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients.</li>
<li>Strategic account planning and execution skills ability to across both IT and business units.</li>
<li>Strong technical aptitude, passion, and commitment for customer success.</li>
<li>Strong time management skills. Ability to articulate a clear, concise return on investment value statement.</li>
<li>Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.</li>
<li>Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis</li>
<li>Identify opportunities to upsell additional users and services.</li>
<li>Manage existing accounts and maintain relationships with decision makers at the executive and management levels.</li>
<li>Manage and track customer and transactional information in a CRM system.</li>
<li>Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations.</li>
<li>Provide product demonstrations and general support to prospective customers.</li>
<li>Develop and deliver strategies that help drive our clients business.</li>
<li>Keep abreast of competition, competitive issues, and products.</li>
<li>Practice effective, excellent communication with management, customers, and support staff.</li>
<li>Provide fanatical support and service to account base.</li></ul></li></ul><p><br>
</p><p><b>Requirements</b></p><ul><li><ul>
<li>Bachelors and/or Masters degree.</li>
<li>3-5+ years of customer success / sales / account management / relevant experience.</li>
<li>Previous sales experience a plus.</li>
<li>Outstanding organizational skills, ability to manage multiple projects.</li>
<li>Passionate about building customer relationships.</li>
<li>Experience driving adoption of SaaS-based solutions a plus.</li>
<li>Ability to thrive in a fast-paced environment.</li>
</ul></li></ul><p><b>Benefits</b></p><ul><li><ul>
<li>Paid time-off and Sick leaves.</li>
<li>In-Patient &amp; Out-Patient Health insurance.</li>
<li>Provident fund and EOBI.</li>
<li>International and diverse working environment.</li>
<li>A creative, talented, and supportive team.</li>
<li>Competitive compensation package.</li>
<li>The work/life balance you need to be successful.</li>
<li>A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication.</li>
</ul></li></ul><p><b>Job Timings: </b>Night Shift (US Business Hours)</p><p>
<b>Location:</b> Lahore, Pakistan (On-site).</p></div>

Customer Success Manager

GlobalData PLC

<div><p><b>Who we are...</b></p>
<p>MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.</p>
<p><b>Why join MEED?</b></p>
<p>MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.</p>
<p>Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.</p>
<p><b>The role:</b></p>
<p>We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.</p>
<p>It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.</p>
<p><b>What you&rsquo;ll be doing:</b></p>
<ul><li><i>Client Onboarding &amp; Relationship Management: </i>Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.</li>
<li><i>Customer Journey Ownership:</i> Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.</li>
<li><i>Client Portfolio Management: </i>Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.</li>
<li><i>Proactive &amp; Solution-Oriented Support: </i>Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.</li>
<li><i>Insights &amp; Reporting: </i>Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.</li>
<li><i>Advocacy &amp; Cross-Functional Collaboration: </i>Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.</li>
</ul>
<p><b>What we&rsquo;re looking for:</b></p>
<p><i>Technical Experience:</i></p>
<ul><li>Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment</li>
<li>Experience managing a high volume of client accounts with diverse needs and expectations</li>
<li>Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes</li>
<li>Excellent relationship-building, communication, and presentation skills</li>
<li>Strong organizational and time management abilities; able to prioritize effectively across a portfolio</li>
<li>Confidence in analyzing data and translating insights into client value</li>
<li>Familiarity with SaaS platforms and/or digital tools in a client-facing context</li>
<li>Bachelor&rsquo;s degree or equivalent professional experience</li>
<li>Experience within the Construction industry is preferred</li>
<li>Fluency in Arabic is strongly preferred</li>
</ul>
<p><i>Skills:</i></p>
<ul><li>Strategic thinking and consultative mindset</li>
<li>Comfortable presenting to both small and large audiences</li>
<li>Stakeholder management experience</li>
<li>Strong storytelling skills with data</li>
<li>Customer-centric with a solution-first approach</li>
<li>Collaborative, agile, and adaptable</li>
</ul>
<p>In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com</p>
<p><i>GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.</i></p>
<p><i>#LI-HYBRID #LI-HB1</i></p></div>

Oredata Yazılım Anonim Şirketi

<p></p><div><p>OREDATA is a Digital Transformation &amp; IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical &amp; data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.</p><p>
Read more: https://medium.com/@oredata-engineering</p><p>
Apply and be part of our exciting journey!</p><p>
We are seeking a dynamic and customer-centric Customer Success Manager to join our team. In this role, you will play a pivotal role in ensuring customer satisfaction and driving long-term relationships. You will be responsible for managing the entire customer lifecycle, from onboarding to renewal, and will serve as the primary point of contact for support and managed services.</p><p><b>
Key Responsibilities:</b></p><p>
Customer Onboarding:</p><ul><li><ul>
<li>Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments.</li>
<li>Establish clear expectations and SLAs to set the foundation for a strong partnership.</li>
</ul></li></ul><p>Customer Relationship Management:</p><ul><li><ul>
<li>Build and maintain strong relationships with key stakeholders at customer organizations.</li>
<li>Proactively identify and address customer needs and pain points.</li>
<li>Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices.</li>
</ul></li></ul><p>Support and Managed Services:</p><ul><li><ul>
<li>Oversee the delivery of high-quality support and managed services.</li>
<li>Monitor critical KPIs, such as SLAs and customer satisfaction metrics.</li>
<li>Collaborate with technical teams to resolve issues promptly and effectively.</li>
</ul></li></ul><p>Business Reviews &amp; Ensuring Client Success:</p><ul><li><ul>
<li>Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth.</li>
<li>Present insights and recommendations to drive customer success.</li>
</ul></li></ul><p>Advocacy and Follow-up:</p><ul><li><ul>
<li>Advocate for customer needs within the organization, ensuring timely resolution of issues.</li>
<li>Follow up on action items and commitments to ensure accountability.</li>
</ul></li></ul><p>Renewal Management:</p><ul><li><ul>
<li>Identify renewal opportunities and proactively engage with customers to secure long-term partnerships.</li>
<li>Develop and execute renewal strategies to optimize revenue and customer satisfaction.</li>
</ul></li></ul><p><b>Qualifications:</b></p><ul>
<li>Proven experience in customer success, account management, or a similar role.</li>
<li>Strong understanding of cloud technologies, particularly Google Cloud Platform.</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.</li>
<li>Strong analytical skills and attention to detail.</li>
<li>Ability to manage multiple priorities.</li>
<li>A passion for customer satisfaction and a commitment to delivering exceptional service.</li>
</ul><p>If you are a highly motivated and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply. Join our team and make a significant impact on our customers' success.</p><p></p><p><b>
Why Oredata?</b></p><ul>
<li>Remote working and flexible time off</li>
<li>Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)</li>
<li>Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)</li>
<li>Opportunity to work on international projects</li>
<li>Private Health Insurance</li>
<li>Birthday Leave Policy</li>
<li>Dynamic work ecosystem where you can take initiative and responsibility</li>
<li>Open communication, flexibility and start-up spirit</li>
<li>Learning &amp; Development opportunities for both personal and professional growth</li>
</ul><p></p><p><b>Ki&#351;isel verileriniz i&#351;e al&#305;m s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amac&#305;yla veri sorumlusu s&#305;fat&#305;yla &#351;irketimiz Oredata Yaz&#305;l&#305;m A.&#350;. taraf&#305;ndan i&#351;lenecektir.</b> Ki&#351;isel verilerinizin i&#351;lenmesi ve haklar&#305;n&#305;zla ilgili detayl&#305; bilgiye https://oredata.com/personal-data-protection-policy/ ba&#287;lant&#305;s&#305; &uuml;zerinden ula&#351;abilirsiniz.</p></div><p></p>

CrewBloom

We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth.
<br>Job Responsibilities
<br><br>
<b>Customer Relationship Management:</b><br>
<ul>
<li>Serve as the primary contact for onboarding, training, and ongoing support for customers.</li>
<li>Build strong relationships with customers to understand their goals and ensure their success.</li>
</ul>
<b>Onboarding & Training:</b><br>
<ul>
<li>Guide new customers through the onboarding process to ensure a smooth implementation of our product/service.</li>
<li>Conduct product demonstrations and training sessions tailored to customer needs.</li>
</ul>
<b>Customer Retention & Growth:</b><br>
<ul>
<li>Proactively monitor customer health and engagement, identifying risks and opportunities for expansion.</li>
<li>Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities.</li>
</ul>
<b>Support & Issue Resolution:</b><br>
<ul>
<li>Act as the customer's advocate within the organization to resolve issues promptly.</li>
<li>Coordinate with technical and product teams to address customer feedback and improve user experience.</li>
</ul>
<b>Performance Metrics & Reporting:</b><br>
<ul>
<li>Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction.</li>
<li>Provide regular reports and insights to management on customer trends and areas for improvement.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>3+ years of experience in customer success, account management, or a related field.</li>
<li>Experience in the SaaS, e-commerce, or finance industry is a plus.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Excellent problem-solving and conflict-resolution abilities.</li>
<li>Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).</li>
<li>Ability to analyze data to make informed decisions.</li>
<li>A customer-first mindset with a passion for helping others succeed.</li>
</ul>
<b>Minimum Technical and Work Environment Requirements:</b><br>
<ul>
<li>Internet Connection:</li>
<li>Primary internet connection with a minimum speed of 15 Mbps.</li>
<li>Backup internet connection with at least 10 Mbps.</li>
<li>Backup connection must be capable of supporting work during a power outage.</li>
<li>Primary Device:</li>
<li>Desktop or laptop equipped with at least:</li>
<li>Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.</li>
<li>A minimum of 8 GB RAM.</li>
<li>Backup Device:</li>
<li>Must meet or exceed the performance of an Intel Core i3 processor.</li>
<li>Must be functional during power interruptions.</li>
<li>A functioning webcam.</li>
<li>A noise-canceling USB headset.</li>
<li>A quiet, dedicated home office space.</li>
<li>Peripherals and Workspace: A smartphone for communication and verification purposes.</li>
</ul>
<b>Benefits:</b><br>
<ul>
<li>Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.</li>
<li>Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.</li>
<li>Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.</li>
<li>Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.</li>
<li>Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.</li>
<li>Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.</li>
</ul>


WEBDOC Medical Complex Kahuta

<p><b>Job Overview:</b></p><p><b>Role: </b>Customer Success Manager</p><p><b>Key Responsibilities:</b></p><ul><li>Ensure partners/customers have a positive experience with WEBDOC, leading to long-term engagement and increased usage of our services.</li><li>Develop and implement data-driven strategies to enhance customer satisfaction, focusing on areas like sales, or managing strategic partnership accounts etc.</li></ul><p><b>Impact of the Role:</b></p><ul><li>Strengthen our relationship with existing clients, reinforcing their choice to partner with WEBDOC.</li><li>Promote awareness and understanding of our products and services to drive adoption and usage.</li><li>Support strategic objectives and contribute to revenue retention and growth.</li></ul><p><b>Benefits:</b></p><ul><li>Opportunity for career growth within the company by enhancing client relationship skills, industry knowledge, and product knowledge.</li><li>Potential to advance within the Customer Success Team or shift towards a more product-focused role.</li><li>Development of skills that prepare you for future roles in relationship management, sales, or as a product specialist.</li></ul><p><b>Responsibilities:</b></p><ul><li>Work with Commerical Product, and Account teams to create and execute proactive client contact strategies.</li><li>Focus on continuous improvement to drive product adoption and usage growth.</li><li>Update and maintain detailed client profiles in Salesforce, including affiliations, locations, and business interests.</li><li>Educate clients on WEBDOC&rsquo;s capabilities to increase product usage.</li><li>Provide training on product functionalities, either on-site or virtually.</li><li>Continuously learn about our products and services, and how they can benefit our customers.</li><li>Understand client business trends and suggest solutions using our products.</li><li>Route client enhancement requests to the appropriate product teams.</li><li>Use internal sales tools to optimize client engagement.</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Positive, proactive attitude and ability to work well in teams.</li><li>Strong listening skills and ability to clearly articulate ideas and information.</li><li>Proven track record of maintaining strong relationships with senior clients, addressing their needs, and ensuring high satisfaction.</li><li>Goal-oriented with the ability to organize, multi-task, and prioritize in a fast-paced environment.</li><li>Experience in consultative sales or a client-facing role (such as inside sales, prospecting, sales support, customer support) and in handling challenging situations.</li></ul><p><b>Basic Qualifications:</b></p><ul><li>Master&rsquo;s degree or MBA.</li><li>Strong skills in MS Office (Word, Excel, PowerPoint).</li><li>1-3 years of work experience (preferred: 2 years in sales/account management).</li><li>Familiarity with CRM systems (like Salesforce) or research platforms is a plus.</li></ul><p><b>Job Location:</b> WEBDOC Head Office, Bahria Town Phase 7, Islamabad</p><p><i>Residents of DHA/Bahria/surrounding areas will be preferred.</i></p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Key Accounts: 2 years (Required)</li><li>Customer Success: 2 years (Required)</li></ul><p>Work Location: In person</p>

Amadeus

<div><div><div><div><div><div><div><div><p><b>Job Title</b></p></div></div></div></div></div></div></div>
Customer Success Manager<p><b>
Amadeus </b>is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler&rsquo;s journey, from airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.<br>
<br>
Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.</p><p></p><p><b>
Common Accountabilities:</b></p><ul><li><p>
Demonstrates solid experience and deep expertise in their discipline, understanding how their work contributes to broader business goals.</p></li><li><p>
Serves as a mentor to colleagues earlier in their careers, offering guidance and support.</p></li><li><p>
Influences decisions within their area of responsibility, anticipating dependencies and contributing to cross-functional projects.</p></li><li><p>
Proposes process improvements and takes accountability for individual and team commitments.</p></li><li><p>
Works independently within a plan developed in collaboration with their manager, seeking guidance when needed for complex situations.</p></li></ul><p><b><br>
Specific Accountabilities:</b></p><ul><li><p>
Develop and maintain relationships with small to medium-sized customer accounts, following established procedures.</p></li><li><p>
Monitor customer satisfaction, identify opportunities for improvement, and propose solutions to enhance profitability and efficiency.</p></li><li><p>
Understand and respond to specific client requirements and expectations.</p></li><li><p>
Support the implementation of new products, enhancements, and solutions within agreed timelines.</p></li><li><p>
Collaborate with Account Managers to:</p><ul><li><p>
Handle operational requests from key customers and ensure timely, high-quality service delivery.</p></li><li><p>
Help customers maximize the value of Amadeus technology and meet performance and service targets.</p></li><li><p>
Communicate product and solution updates clearly and promptly.</p></li><li><p>
Assist with resolving product or technical concerns raised by customers or internal teams.</p></li><li><p>
Contribute to reporting and solution enhancement efforts.</p></li></ul></li></ul><p><b><br>
Requirements:</b></p><ul><li><p>
Proficiency in <b>Turkish and English</b> is an asset.</p></li><li><p>
Previous experience in <b>hotel revenue management or e-commerce</b> is required.</p></li><li><p>
Strong communication and customer service skills.</p></li><li><p>
Ability to work independently and collaboratively in a fast-paced environment.</p></li><li><p>
Familiarity with Amadeus technology or similar platforms is a plus.</p></li></ul><p><b><br>
What can we offer you?</b></p><p></p><p>
 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.</p><p>
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.</p><p>
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.</p><p>
 A caring environment &ndash; Amadeus fosters a caring environment that supports both professional growth and personal well-being.</p><p>
 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.</p><p>
 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.</p><p>
 A diverse, equitable, and inclusive community &ndash; We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.</p><p>
 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.</p><p></p><p><b>
Application process</b></p><p></p><p>
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resum&eacute;.</p><p></p><p>
Are you the one we&rsquo;re looking for? Apply now!</p><p>
#LI-EMEA</p><p></p><p><b>
Diversity &amp; Inclusion</b></p><p></p><div><p>
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.</p></div><p></p><div><p>
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p></div></div><p></p>

Elsevier

<div></div><div><div>About the Role</div><div>
Customer Success Managers (CSMs) serve as the primary post-sales contact for Elsevier&rsquo;s Clinical Solutions customers. They lead onboarding, drive product adoption, and ensure customers realize value from our solutions. As trusted advisors, CSMs foster engagement, safeguard revenue, and identify opportunities for upselling and cross-selling.</div><div></div><div>
Responsibilities</div><ul><li><div>
They coordinate closely with Account Managers and all support functions to ensure strategic goals are met within the account.</div></li><li><div>
Pre-Sales: Work with Account Managers to engage with KOLs and end users to improve conversion rate.</div></li><li><div>
Post-Sales: Work with customers to determine and achieve their success metrics through engagement activities</div></li><li><div>
Their focus is on customer retention, renewal growth and identifying upsell/cross selling opportunities.</div></li></ul><div></div><div>
Requirement:</div><ul><li><div>
Medical degree or relevant experience in the healthcare or medical industry is essential</div></li><li><div>
Proven background in customer engagement and retention</div></li><li><div>
Fluency in both Arabic and English.</div></li><li><div>
Comfortable working in a global, matrixed organization</div></li><li><div>
Self-motivated, highly organized, and proactive</div></li><li><div>
Strong project management and problem-solving capabilities</div></li><li><div>
Excellent influencing and presentation skills, with the ability to engage both high-level executives and end users</div></li></ul><div></div><div>
Work for you</div><div>
We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.</div><ul><li><div>
Medical Insurance and Air Ticket</div></li><li><div>
Competitive Bonus</div></li><li><div>
25 days Annual Leave</div></li><li><div>
Hybrid Working Model</div></li></ul><div></div><div>
About Us</div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

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