customer success manager

Oxford University Press

<div></div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Success Manager
</b></h1></div></div></div></div><div><div><div><div>Location:
Karachi, PK, 74900
</div></div></div></div><div><div><div><div>Salary: Dependent on skills and experience
</div></div></div></div><div><div><div><div>Division: Education
</div></div></div></div><div><div><div><div>Department: Oxford AQA
</div></div></div></div><div><div><div><div><p><b>About the role</b></p>
<p>
OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.</p><br>
<p></p>
<p>
We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.</p><br>
<p></p>
<p>
The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.</p><br>
<p></p>
<p><b>
About you</b></p>
<p>
The successful candidate(s) should possess:</p>
<p>
Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.<br>
Strong knowledge of educational qualifications and assessment processes.<br>
High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.<br>
Outstanding time management skills with the ability to set priorities, work independently and within a team.<br>
Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.<br>
Impeccable English language skills.<br>
A valid driving license and willingness to travel as per business needs</p><br>
</div></div></div></div><div><div><p>We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.</p>
</div></div><div><div><div><div>Job Category: Sales &amp; Business Development</div></div></div></div></div></div></div><p></p>

Customer Success Manager

GlobalData PLC

<div><p><b>Who we are...</b></p>
<p>MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.</p>
<p><b>Why join MEED?</b></p>
<p>MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.</p>
<p>Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.</p>
<p><b>The role:</b></p>
<p>We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.</p>
<p>It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.</p>
<p><b>What you&rsquo;ll be doing:</b></p>
<ul><li><i>Client Onboarding &amp; Relationship Management: </i>Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.</li>
<li><i>Customer Journey Ownership:</i> Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.</li>
<li><i>Client Portfolio Management: </i>Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.</li>
<li><i>Proactive &amp; Solution-Oriented Support: </i>Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.</li>
<li><i>Insights &amp; Reporting: </i>Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.</li>
<li><i>Advocacy &amp; Cross-Functional Collaboration: </i>Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.</li>
</ul>
<p><b>What we&rsquo;re looking for:</b></p>
<p><i>Technical Experience:</i></p>
<ul><li>Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment</li>
<li>Experience managing a high volume of client accounts with diverse needs and expectations</li>
<li>Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes</li>
<li>Excellent relationship-building, communication, and presentation skills</li>
<li>Strong organizational and time management abilities; able to prioritize effectively across a portfolio</li>
<li>Confidence in analyzing data and translating insights into client value</li>
<li>Familiarity with SaaS platforms and/or digital tools in a client-facing context</li>
<li>Bachelor&rsquo;s degree or equivalent professional experience</li>
<li>Experience within the Construction industry is preferred</li>
<li>Fluency in Arabic is strongly preferred</li>
</ul>
<p><i>Skills:</i></p>
<ul><li>Strategic thinking and consultative mindset</li>
<li>Comfortable presenting to both small and large audiences</li>
<li>Stakeholder management experience</li>
<li>Strong storytelling skills with data</li>
<li>Customer-centric with a solution-first approach</li>
<li>Collaborative, agile, and adaptable</li>
</ul>
<p>In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com</p>
<p><i>GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.</i></p>
<p><i>#LI-HYBRID #LI-HB1</i></p></div>

<div>
 <p>
  <strong>
   About the role
  </strong>
 </p>
 <p>
  OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   About you
  </strong>
 </p>
 <p>
  The successful candidate(s) should possess:
 </p>
 <p>
  Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.
  <br/>
  Strong knowledge of educational qualifications and assessment processes.&nbsp;
  <br/>
  High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
  <br/>
  Outstanding time management skills with the ability to set priorities, work independently and within a team.
  <br/>
  Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
  <br/>
  Impeccable English language skills.
  <br/>
  A valid driving license and willingness to travel as per business needs
  <br/>
  &nbsp; &nbsp;&nbsp;
 </p>
</div>


Flowtec Group

<div>
 <p>
  <strong>
   Client Success Manager &ndash; Connected Safety Equipment
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  United Arab Emirates (UAE)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Company:
  </strong>
 </p>
 <p>
  Our client is a global leader in the development and manufacturing of wireless connected safety products. They are expanding their team in the UAE and are seeking a highly skilled Client Success Manager to drive customer satisfaction, retention, and growth for their connected safety solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  As a Client Success Manager, you will manage an assigned portfolio of large industrial clients in the region, working closely with distribution partners and internal stakeholders to ensure clients derive maximum value from their safety solutions. This role requires proven experience in industrial markets, gas detection, and SaaS or subscription contract management in an industrial environment. Mobility is required to visit client sites.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage and renew
   <strong>
    SaaS/service contracts
   </strong>
   with large industrial clients, ensuring a completion rate above 90% per quarter
  </li>
  <li>
   Lead contract renewal negotiations and manage the end-to-end renewal process
  </li>
  <li>
   Build and maintain long-term relationships with key client contacts to ensure satisfaction and retention
  </li>
  <li>
   Identify and develop growth opportunities within existing accounts in collaboration with sales management
  </li>
  <li>
   Conduct regular business reviews (annual, quarterly) to ensure optimal client value
  </li>
  <li>
   Address client concerns by coordinating internal resources to improve satisfaction and product offering
  </li>
  <li>
   Develop account plans with internal teams and distribution partners
  </li>
  <li>
   Act as an ambassador to ensure clients fully leverage products and services
  </li>
  <li>
   Provide feedback to product management on market trends impacting client satisfaction and retention
  </li>
  <li>
   Continuously seek ways to improve processes and service delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mandatory / Non-Negotiable Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Minimum 3+ years of experience in Client Success, Account Management, or Enterprise B2B customer management
   </strong>
  </li>
  <li>
   <strong>
    Experience managing large industrial clients
   </strong>
   in sectors such as gas detection, oil &amp; gas, or related industries (
   <strong>
    industrial market expertise is key
   </strong>
   )
  </li>
  <li>
   <strong>
    Proven track record in SaaS or subscription contract renewals in the industrial sector
   </strong>
  </li>
  <li>
   <strong>
    Fluency in both Arabic and English is mandatory
   </strong>
  </li>
  <li>
   Strong understanding of Middle Eastern cultures
  </li>
  <li>
   Ability to manage complex customer relationships and identify business opportunities
  </li>
  <li>
   Mobility required to visit client sites (up to 25% travel)
  </li>
  <li>
   Proficient in
   <strong>
    MS Excel, ERP, and CRM systems
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Post-secondary degree in business, marketing, or a technical field
  </li>
  <li>
   Excellent customer service, communication, and negotiation skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Important Notes for Applicants:
  </strong>
 </p>
 <ul>
  <li>
   Candidates without
   <strong>
    industrial market experience and proven client management in large companies
   </strong>
   will not be considered
  </li>
  <li>
   SaaS/contract renewal experience in industrial environments is
   <strong>
    essential
   </strong>
  </li>
  <li>
   This role is suited for professionals who are motivated, proactive, and able to thrive in a fast-paced, innovative environment focused on worker safety
  </li>
 </ul>
 <p>
 </p>
</div>


ZeroFox

<div>
 ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
 <br/>
 <br/>
 <strong>
  Role And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
  </li>
  <li>
   Build effective curated customer experiences with the ZeroFox platform and larger operating environment
  </li>
  <li>
   Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
  </li>
  <li>
   Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
  </li>
  <li>
   Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
  </li>
  <li>
   Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
  </li>
  <li>
   Deliver web-based training to user groups to support organizational adoption
  </li>
  <li>
   Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
  </li>
  <li>
   Serve as a frontline technical resource for "best practice" and informal customer questions
  </li>
  <li>
   Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
  </li>
  <li>
   Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
  </li>
  <li>
   Maintain current functional and technical knowledge of ZeroFox service options
  </li>
  <li>
   Help to document best practices in developing and using ZeroFox solutions
  </li>
  <li>
   Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in a related function, typically obtained in 3+ years
  </li>
  <li>
   Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
  </li>
  <li>
   Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
  </li>
  <li>
   Successful management of customer support engagements to completion with high levels of customer satisfaction
  </li>
  <li>
   Excellent analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems
  </li>
  <li>
   Exceptional verbal and written organizational, presentation, and communication skills
  </li>
  <li>
   Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
  </li>
  <li>
   Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  </li>
  <li>
   Competitiveness &amp; competitive awareness
  </li>
  <li>
   Proficiency in explaining strengths &amp; vulnerabilities
  </li>
  <li>
   Willingness to travel as required based on customer and business need
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of data analytics, dashboards, and reporting
  </li>
  <li>
   Written and spoken fluency in English and Arabic languages
  </li>
  <li>
   Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
  </li>
  <li>
   Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
  </li>
  <li>
   Certifications: CISSP, CISA, Security+
  </li>
  <li>
   Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
  </li>
  <li>
   Past experience working in customer success, technical support, configuration and / or training capacity
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive compensation
  </li>
  <li>
   Community-driven culture with employee events
  </li>
  <li>
   Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
 <br/>
 <br/>
 <strong>
  Equal Opportunity
  <br/>
  <br/>
 </strong>
 We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
</div>


BRAIN

<div><h1 class="jobSectionHeader"><b>About Brain Co.</b></h1><p>
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
</p><p></p><h2 class="jobSectionHeader"><b>About the Role</b></h2><p>
We&rsquo;re seeking a <b>Customer Success Manager</b> to join our growing team in the UAE. In this role, you'll work at the intersection of AI product delivery and customer engagement &mdash; helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.</p><p>
You&rsquo;ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you&rsquo;ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><p><b>
Define &amp; Prioritize Features:</b> Work with customers to identify high-impact problems and define AI-driven product features to address them.</p></li><li><p><b>
Translate Business Needs:</b> Convert customer requirements into clear technical specifications and use cases for internal teams.</p></li><li><p><b>
Lead Agile Delivery:</b> Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.</p></li><li><p><b>
Drive Adoption:</b> Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.</p></li><li><p><b>
Collaborate Cross-Functionally:</b> Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.</p></li><li><p><b>
Act as Customer Champion:</b> Build trusted relationships and ensure the long-term success of deployed solutions.</p></li></ul><h2 class="jobSectionHeader"><b><br>
What We&rsquo;re Looking For</b></h2><ul><li><p><b>
Experience:</b></p><ul><li><p>
3-5 years in customer success, product management, delivery consulting, or technical account management.</p></li><li><p>
Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
</p></li></ul></li><li><p><b>Technical Fluency:</b></p><ul><li><p>
Strong understanding of AI/ML concepts, data workflows, and model deployment processes.</p></li><li><p>
Ability to discuss and assess technical trade-offs with engineering teams.</p></li></ul></li><li><p><b>
Communication &amp; Relationship Skills:</b></p><ul><li><p>
Proven ability to build rapport and trust with enterprise customers and senior stakeholders.</p></li><li><p>
Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.</p></li></ul></li><li><p><b>
Execution &amp; Ownership:</b></p><ul><li><p>
Hands-on mindset with a bias for action and a strong sense of ownership.</p></li><li><p>
Experience managing agile product or project delivery cycles.</p></li></ul></li><li><p><b>
Mobility:</b></p><ul><li><p>
Willingness to travel within the region to meet customers and oversee deployments on-site.</p></li></ul></li></ul><h2 class="jobSectionHeader"><b><br>
Why Join Us?</b></h2><ul><li><p>
Work on transformative AI projects with high-impact clients.</p></li><li><p>
Join a collaborative, mission-driven team at the forefront of applied machine learning.</p></li><li><p>
Operate in a fast-paced, agile environment with real-world outcomes.</p></li></ul></div>

GlobalData Plc

<div>
 <strong>
  Who We Are...
  <br/>
  <br/>
 </strong>
 MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.
 <br/>
 <br/>
 <strong>
  Why join MEED?
  <br/>
  <br/>
 </strong>
 MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.
 <br/>
 <br/>
 Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.
 <br/>
 <br/>
 It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Client Onboarding &amp; Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.
  </li>
  <li>
   Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.
  </li>
  <li>
   Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.
  </li>
  <li>
   Proactive &amp; Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.
  </li>
  <li>
   Insights &amp; Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.
  </li>
  <li>
   Advocacy &amp; Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Experience
  <br/>
  <br/>
 </strong>
 <strong>
  What we&rsquo;re looking for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
  </li>
  <li>
   Experience managing a high volume of client accounts with diverse needs and expectations
  </li>
  <li>
   Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
  </li>
  <li>
   Excellent relationship-building, communication, and presentation skills
  </li>
  <li>
   Strong organizational and time management abilities; able to prioritize effectively across a portfolio
  </li>
  <li>
   Confidence in analyzing data and translating insights into client value
  </li>
  <li>
   Familiarity with SaaS platforms and/or digital tools in a client-facing context
  </li>
  <li>
   Bachelor&rsquo;s degree or equivalent professional experience
  </li>
  <li>
   Experience within the Construction industry is preferred
  </li>
  <li>
   Fluency in Arabic is strongly preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic thinking and consultative mindset
  </li>
  <li>
   Comfortable presenting to both small and large audiences
  </li>
  <li>
   Stakeholder management experience
  </li>
  <li>
   Strong storytelling skills with data
  </li>
  <li>
   Customer-centric with a solution-first approach
  </li>
  <li>
   Collaborative, agile, and adaptable
   <br/>
   <br/>
  </li>
 </ul>
 In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
 <br/>
 <br/>
 <em>
  GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
  <br/>
  <br/>
 </em>
</div>


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