customer success manager

XA Group

<div><div><div>We are looking for a results-driven and customer-centric <b>Customer Success Manager</b> to join our SaaS team. You will own the post-sale relationship with a portfolio of customers, ensuring they gain maximum value from the platform and achieve their business goals.</div><div>
This role combines relationship management, strategic thinking, and a deep understanding of SaaS customer needs. Your success will directly impact customer satisfaction, retention, and expansion.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li><ul><li>
Lead customer onboarding, ensuring smooth implementation and early success</li><li>
Build strong, trusted relationships with key stakeholders and users</li><li>
Monitor product usage and customer health; proactively address risks or low engagement</li><li>
Drive adoption of core features through training, enablement, and regular check-ins</li><li>
Conduct QBRs (Quarterly Business Reviews) to align on goals, share insights, and uncover new opportunities</li><li>
Collaborate with Sales to identify and support upsell/cross-sell opportunities</li><li>
Act as a customer advocate within the company, sharing feedback with Product and Support</li><li>
Maintain accurate customer records and engagement plans in CRM and CSM tools</li><li>
Contribute to help center content, onboarding materials, and customer success playbooks</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications and Experience:</b></h3><ul><li><ul><li>
Bachelor's degree or equivalent experience</li><li>
6+ years of experience in Customer Success, Account Management, or related SaaS role</li><li>
Strong communication, relationship-building, and problem-solving skills</li><li>
Ability to manage multiple accounts and prioritize tasks in a fast-paced environment</li><li>
Experience working in a B2B SaaS company or startup environment</li><li>
Experience leading customer training or onboarding sessions</li><li>
Data-driven mindset &mdash; comfortable analyzing customer behavior and product usage metrics</li><li>
A collaborative, solution-oriented approach to working cross-functionally with Sales, Support, and Product teams</li></ul></li></ul></div></div></div>

Customer Success Manager

NICE Actimize

<div><div><p>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p></p><div>
<p><b>
So, what&rsquo;s the role all about?</b></p>
<p>
NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.</p>
<p>
NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.</p>
<p><b>
How will you make an impact?</b></p>
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
<p><b>Have you got what it takes?
</b></p><ul><li>Bachelor&rsquo;s degree required</li>
<li>2+ years&rsquo; experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel up to 25% within the US</li></ul><br>
<p></p>
<p><b>
What&rsquo;s in it for you?</b></p>
<p>
Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p><br>
<p></p>
<p><b>
Enjoy NiCE-FLEX!
</b></p><p>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</p>
<p><b>
Requisition ID: 8580</b><br>
<b>Reporting into: </b>Director, Customer Success, VRS<br>
<b>Role Type: </b>Individual Contributor</p></div><div><p><b><i>
About NiCE
</i></b></p><p><i>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
</i></p><p><i>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
</i></p><p><i>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</i></p></div></div><p></p>

NICE

<div><div><p>At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p></p>
<p><b>
So, what's the role all about?</b></p>
<p>
NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCE's cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.</p>
<p>
NiCE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.</p>
<p><b>
How will you make an impact?</b></p>
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE's admin process</li>
</ul>
<p><b>Have you got what it takes?
</b></p><ul><li>Bachelor's degree required</li>
<li>2+ years' experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet'</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel up to 25% within the US</li></ul><br>
<p></p>
<p><b>
What's in it for you?</b></p>
<p>
Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p><br>
<p></p>
<p><b>
Enjoy NiCE-FLEX!
</b></p><p>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</p>
<p><b>
Requisition ID: 8580</b><br>
<b>Reporting into: </b>Director, Customer Success, VRS<br>
<b>Role Type: </b>Individual Contributor</p><div><p><b><i>
About NiCE
</i></b></p><p><i>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
</i></p><p><i>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
</i></p><p><i>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</i></p></div></div><p></p>

MEZZA

<p>At Mezza, we&rsquo;re reimagining how restaurants access funding and how diners experience dining.</p><p>We empower restaurants with upfront capital by purchasing large amounts of dining credits. Our members can enjoy cash back, rewards, and enjoy seamless dining across our network of partner restaurants.</p><p>For restaurants, Mezza unlocks a new, sustainable funding channel to fuel growth&mdash;without debt, equity dilution, or complex financing. For diners, Mezza means more value at the restaurants they love, with up to 30% back on every bill.</p><p>Mezza is building a global community where restaurants thrive and food lovers get rewarded.</p><p><b>About the Role</b></p><p>As our <b>Customer Success Manager</b>, you&rsquo;ll be the trusted partner for our customers &mdash; guiding them, solving challenges, and ensuring they get maximum value from Mezza. You&rsquo;ll collaborate across teams, champion the customer&rsquo;s voice internally, and help us continuously improve.</p><p><b>Your responsibilities will include:</b></p><ul><li>Building strong, long-term relationships with Mezza&rsquo;s customers.</li><li>Acting as the first point of contact for onboarding, training, and support.</li><li>Understanding customer needs deeply and helping them succeed with our product.</li><li>Gathering feedback and insights, and bringing them back to product and leadership.</li><li>Creating documentation, playbooks, and success stories that scale.</li><li>Monitoring account health, ensuring retention and growth.</li></ul><p><b>About You</b></p><p>We&rsquo;re looking for someone who is:</p><ul><li>Customer-obsessed, with strong empathy and communication skills.</li><li>Experienced in customer success, account management, or a related role.</li><li>Proactive and structured &mdash; you anticipate needs and prevent issues before they happen.</li><li>Comfortable working cross-functionally with product, operations, and growth teams.</li><li>A clear communicator &mdash; sharp, concise, and transparent.</li><li>Someone who thrives in a startup: flexible, creative, and eager to grow with the company.</li></ul><p><b>Why Join Mezza?</b></p><p>At Mezza, we&rsquo;re building more than a product &mdash; we&rsquo;re building a culture. You&rsquo;ll be part of a team guided by our manifesto:</p><ul><li><b>Help First, Always</b> &ndash; Collaboration before credit.</li><li><b>Obsess Over the Customer</b> &ndash; Their needs guide our work.</li><li><b>Feedback is a Gift</b> &ndash; Progress comes from openness.</li><li><b>Transparency Builds Trust</b> &ndash; We share openly, wins and challenges alike.</li></ul><p>We want every team member to grow into the leaders Mezza will need when we&rsquo;re thousands strong.</p><p><b>We&rsquo;re thrilled at the prospect of having you join us.</b> Together, we&rsquo;ll make Mezza a company where customers feel supported, success is shared, and growth never stops.</p><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED14,000.00 per month</p>

Schneider Electric

<div>Job Description:
<div><b>
Key Resposibilities :</b></div><div>
Lead and maintain the <b>ongoing client relationships </b>for recurring services, organize and manage <b>recurring communication </b>of client performance, ensure our internal commitments are delivered with excellence, that the customer <b>outcomes are achieved</b>, and promote/support additional value from our extensive line of solutions.</div><div>
Assist and manage the client relationship through each of the lifecycle stages of <b>Adopt, Expand and Renew</b>. Help clients achieve <b>faster time to value</b> through onboarding and usage training, <b>explore opportunities </b>to expand existing and leverage other services, contribute to sales with upsell opportunities and <b>minimize churn</b>. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner.</div><div>
Activities &amp; Ares of Responsibility includes -</div><div>
Serve as the <b>primary point of accountability </b>for assigned clients for Digital as well as non-digital recurring services.</div><div>
Advise and develop client vision, clearly define desired <b>business outcomes </b>and create a <b>success plan</b>.</div><div>
Be in charge of <b>renewal </b>&amp; limit <b>churn</b> rate</div><div>
Identify possible <b>pull through </b>opportunities (renewal, cross and upselling) with Service Bureau experts (CSH)</div><div>
Provide regular customer updates, <b>data insights</b>, performance / <b>issue trends </b>(QBRs, etc.)</div><div>
Build out and track standard <b>Customer Health Score </b>Metrics</div><div>
Build, maintain and leverage strong <b>relationships</b> with clients and Business Decision Makers within each customer to influence <b>adoption</b></div><div>
Ensure <b>data quality </b>of information captured in the contract for a smooth execution and renewal</div><div>
Ensure in particular that the <b>entitled Installed Base is 100% attached to contract</b>, at contract start or renewal, and during contract lifecycle</div><div>
Provide a <b>feedback loop </b>on potential offer improvements, based on customer adoption &amp; direct input</div><div>
Identify users&rsquo; of SE Digital services offers &amp; secure customer satisfaction.</div><div>
Drive <b>usage</b> and help <b>accelerate customer value</b> for each product/service</div><div>
Ensure <b>follow-up meetings </b>with country Sales (cover E2E opportunity process, from lead to order)</div><div>
Share and implement <b>best practices </b>to drive up realization of outcomes</div><div>
Main interactions -</div><ul><li>
Sales closes the deal and hands off to Customer Success in the <b>LAND</b>phase,</li><li>
FS, IOT integration Mgr and CSH support in the Set-up and Onboarding in the <b>ADOPT</b>phase,</li><li>
Sales receives the opportunities detected by CSH and CSMs in the <b>EXPAND</b>phase</li><li>
Sales supports in the <b>RENEW</b>stage depending on customer needs and complexity</li></ul><div>
KPI's -</div><ul><li>
Renewal Rate / Customer churn rate</li><li>
NSS (&gt;90%)</li><li>
Product adoption rate</li><li>
Customer health score / Net Promoter Score (NPS)</li><li>Upsell and cross-sell / Referrals / Conversion rate or trials</li></ul>
Qualifications:
<div>
Bachelor of Engineering degree preferred</div><ul><li>
Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities</li><li>
Proficient computer experience in Microsoft Office Products + Salesforce</li><li>
High commitment to the company&rsquo;s vision and values.</li><li>
Excellent analytical skills and attention to detail.</li><li>
Excellent communication skills both verbal and written.</li><li>
Effective working in team environment.</li><li>
Customer oriented, Nurturing, Farmer Characteristics</li><li>
Deep passion for making others successful</li><li>
Dynamic &amp; entrepreneur</li></ul>
About Our Company:<div></div><p><b><br>
Looking to make an IMPACT with your career?</b></p><p>
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.</p><p>
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.</p><p>
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.</p><p>
Become an IMPACT Maker with Schneider Electric &ndash; apply today!</p><p>
&euro;36 billion global revenue<br>
+13% organic growth<br>
150 000+ employees in 100+ countries<br>
#1 on the Global 100 World&rsquo;s most sustainable corporations</p><div></div><div><br>
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div><i><br>
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</i></div><div><br>
</div><div><i>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter </i><i>here</i><br>
<br>
<i>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></div></div><div></div>

WebEngage

<div><div><b>About Us</b>:</div><div></div><div><br>
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media &amp; Publications, Gaming, BFSI, Healthcare, and Online Retail.</div><div></div><div><br>
One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.</div><div></div><div><br>
Learn more about us at http://webengage.com</div><div>
Welcome to nginx!</div><div><b>
Responsibilities:</b></div><ul><li>
Empathize with every aspect of the customer experience, putting customers need first.</li><li>
Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.</li><li>
Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.</li><li>
Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals.</li><li>
Proactively spot and correct any issues that could affect customer satisfaction or retention</li><li>
Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.</li><li>
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.</li><li>
Be responsible for upselling and renewals, and increase the revenue per customer.</li><li>
Implement and optimize cross-channel retention campaigns for the customers.</li><li>
Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.</li><li>
Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.</li></ul><div>
&#65279;</div><div><b>
Requirements:</b></div><ul><li>
Strong customer service background, follow-up, and organizational skills.</li><li>
3-4 years of relevant SaaS Customer Success experience</li><li>
Bachelor&#700;s degree in IT/Computer Science. A Masters degree in Business Administration would be preferred Diplomacy, tact, and poise under pressure when working through customer issues.</li><li>
Excellent personal presentation and communication skills &amp; strong client servicing skills.</li><li>
Strong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms.</li></ul><div></div><div><b><br>
Life at WebEngage:</b></div><ul><li>
We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly &amp; quarterly town hall meetings.</li><li>
A highly inclusive work culture that promotes a relaxed, creative and productive environment.</li><li>
Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance</li></ul><div></div><div><b><br>
Perks &amp; Benefits:</b></div><ul><li>
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)</li><li>
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)</li></ul><div></div><div><b><br>
Explore more here:</b></div><ul><li>https://youtu.be/Y0HjfyMjUpg</li><li>https://linkedin.com/company/webengage</li><li>https://twitter.com/WebEngage?s=09</li></ul><div></div><div><b><br>
Do you think you fit the bill? Come along, let&#700;s redefine the future of Marketing Automation!</b></div><div>
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.</div></div>

Fundamento

<div>
 <br/>
 <p>
  <span>
   Sr. Solutions Architect
  </span>
 </p>
 <p>
  <span>
   &nbsp;South Delhi (Work from Office) |&nbsp;Full-Time&nbsp;
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   About Fundamento
  </span>
 </p>
 <p>
  <span>
   We&rsquo;re on a mission to reinvent how enterprises talk to their customers
  </span>
 </p>
 <p>
  <span>
   At Fundamento, we&rsquo;re building voice agents that are transforming how India&rsquo;s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Chevening, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Role Overview&nbsp;
  </span>
 </p>
 <p>
  <span>
   As part of the Solutioning team, you will work closely with new customers to understand their needs, design tailored solutions, and drive successful implementations. This role goes beyond product adoption- you will create measurable business impact and become the reason customers move from pilot to long-term partnership. It&rsquo;s a customer-facing role that demands ownership, problem-solving, and a strong grasp of both AI and financial services. Agility and proactiveness are key to thriving here.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Key Responsibilities
  </span>
 </p>
 <p>
  <span>
   As a senior implementation and solutioning manager, you will be responsible for:
  </span>
 </p>
 <ul>
  <li>
   <span>
    Engage with enterprise customers during pre-sales and pilot phases to understand their business needs and design tailored solutions.
   </span>
  </li>
  <li>
   <span>
    Translate customer use cases into clear implementation plans, call flows, and customer journeys.
   </span>
  </li>
  <li>
   <span>
    Drive end-to-end delivery of solutions, ensuring projects are executed on time, within scope, and aligned with customer expectations.
   </span>
  </li>
  <li>
   <span>
    Collaborate cross-functionally with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.
   </span>
  </li>
  <li>
   <span>
    Build and nurture strong customer relationships, acting as the trusted advisor and primary point of contact for assigned accounts.
   </span>
  </li>
  <li>
   <span>
    Lead project planning and governance, ensuring smooth communication, issue resolution, and stakeholder alignment.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Who We&rsquo;re Looking For
  </span>
 </p>
 <ul>
  <li>
   <span>
    4&ndash;7 years of experience in solutioning, implementation, account management, or pre-sales consulting roles.
   </span>
  </li>
  <li>
   <span>
    Background in SaaS, enterprise software, AI, or financial services/fintech preferred.
   </span>
  </li>
  <li>
   <span>
    Strong track record of owning customer implementations from pilot to go-live with measurable business impact.
   </span>
  </li>
  <li>
   <span>
    Hands-on experience with system integrations (telephony, CRMs, APIs, or similar).
   </span>
  </li>
  <li>
   <span>
    Excellent communication and presentation skills; able to influence both CXOs and operational stakeholders.
   </span>
  </li>
  <li>
   <span>
    Strong problem-solving and analytical mindset, with the ability to translate business needs into technical solutions.
   </span>
  </li>
  <li>
   <span>
    Highly agile and proactive, comfortable working in fast-paced startup environments.
   </span>
  </li>
  <li>
   <span>
    Natural collaborator with the ability to work cross-functionally across product, engineering, and business teams.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <span>
   What We Offer
  </span>
 </p>
 <ul>
  <li>
   <span>
    High-Impact Work: Directly shape how some of India&rsquo;s top lenders engage with millions of customers through AI voice agents.
   </span>
  </li>
  <li>
   <span>
    Ownership &amp; Autonomy: Lead customer implementations end-to-end, with real accountability for outcomes.
   </span>
  </li>
  <li>
   <span>
    Learning &amp; growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI exposure.
   </span>
  </li>
  <li>
   <span>
    Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Have questions? Reach out to meenakshi@fundamento.ai
  </span>
 </p>
 <p>
  <span>
   Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together&mdash;and where your work drives real change for some of India&rsquo;s leading financial institutions.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


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