customer success manager

Browzwear

<div>
 
 At Browzwear, we&rsquo;re transforming the fashion industry with cutting-edge AI &amp; digital twin technology. Our platform empowers the world&rsquo;s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive &amp; strategic Customer Success Manager to join our APAC team.&nbsp;
 
 
 This is a high touch B2B enterprise customer role, where you&rsquo;ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.&nbsp;
 
 
 
 
 
 What You Will Do
 
 
 <ul>
 <li>
 Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion&nbsp;
 </li>
 <li>
 Proactively identify &amp; align software adoption &amp; expansion to customer&rsquo;s business outcomes and continuously measure delivery of business outcomes&nbsp;
 </li>
 <li>
 Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users&nbsp;
 </li>
 <li>
 Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows&nbsp;
 </li>
 <li>
 Develop &amp; roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.&nbsp;
 </li>
 <li>
 Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption &amp; value realization&nbsp;
 </li>
 <li>
 Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences&nbsp;&nbsp;
 </li>
 <li>
 Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations&nbsp;
 </li>
 <li>
 Own portfolio health, product usage leading to above average renewals &amp; growth targets&nbsp;
 </li>
 <li>
 Identify &amp; proactively manage account risks and is able to maintain below average churn rates&nbsp;
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 ﻿
 
 
 
 
 
 
 Who You Are:
 
 
 
 
 
 
 <ul>
 <li>
 5&ndash;7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm&nbsp;
 </li>
 <li>
 Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions&nbsp;
 </li>
 <li>
 Ability to translate technology into business value and ROI-driven narratives.&nbsp;
 </li>
 <li>
 Highly organized, strategic thinker with strong presentation and facilitation skills&nbsp;
 </li>
 <li>
 Comfort working across global, cross-functional teams in a fast-paced environment.&nbsp;
 </li>
 <li>
 Background in fashion or retail tech preferred but not mandatory.&nbsp;
 </li>
 <li>
 Fluency in spoken/written english is mandatory &amp; fluency in spoken mandarin/vietnamese preferred, not mandatory.&nbsp;&nbsp;
 </li>
 </ul>
 
 
 
</div>

Customer Success Manager

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

WebEx Enterprises

We are looking for experienced Customer Success Manager with 6 months to 1 year of proven experience in the Customer Success department, specifically within Digital Marketing campaignsLocation: H2, Johar Town, Lahore Shift: 6 PM &ndash; 3 AM Salary: PKR 90,000 &ndash; 100,000 + Commission (Earn up to 250K&ndash;300K!)Key Focus: Client Retention | Up-selling | Revenue Growth | Customer SatisfactionApply at: +92 319 6490486 Walk-In Interview Timings: 8 PM &ndash; 10 PM Visit our office directly during this time slot!#CustomerSuccess #NowHiring #LahoreJobs #WebexEnterprises #DigitalMarketing #CareerOpportunity #CustomerSuccessManagerJob Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Wati

<div>
 Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
 
 
 Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.
 
 
 In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
 
 
 
 Our Platform
 
 
 
 The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
 
 
 
 Our Backing &amp; Partnerships
 
 
 
 Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
 
 
 WATI is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and experienced
 
 Customer Success Manager
 
 to join our team. The ideal candidate will have a passion for building strong relationships with customers, a deep understanding of customer needs, and a proven track record of driving customer satisfaction and retention. As a Customer Success Manager, you will be the primary point of contact for our customers, helping them to achieve their goals and maximize the value of our solutions.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Customer Onboarding and Training: Guide new customers through the onboarding process, ensuring a smooth and efficient transition to our products and services. Provide training and resources to help customers effectively utilize our solutions
 </li>
 <li>
 Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor and advocate for their needs within the company
 </li>
 <li>
 Customer Success Planning: Develop and execute customer success plans that outline key milestones, deliverables, and success metrics to ensure customers achieve their desired outcomes
 </li>
 <li>
 Product Adoption and Utilization: Monitor and analyze customer usage data to identify trends and areas for improvement. Provide insights and recommendations to help customers fully leverage our products
 </li>
 <li>
 Issue Resolution: Proactively identify and resolve customer issues, coordinating with internal teams to ensure timely and effective solutions
 </li>
 <li>
 Renewals and Retention: Drive customer renewals and retention by demonstrating the ongoing value of our solutions and addressing any concerns or challenges
 </li>
 <li>
 Customer Feedback: Gather and communicate customer feedback to relevant teams to inform product development and improve overall customer experience
 </li>
 <li>
 Advocacy and Growth: Identify and nurture opportunities for account expansion and upsell, collaborating with sales and marketing teams to drive growth
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field. Advanced degrees or relevant certifications are a plus
 </li>
 <li>
 5-8 years of experience in customer success, account management, or a related role, preferably within B2B SaaS industry.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to a diverse audience
 </li>
 <li>
 Comfortable with technology and able to quickly learn new tools and systems. Experience with CRM software and customer success platforms is a plus
 </li>
 <li>
 Strong customer orientation with a proven ability to build and maintain customer relationships
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support
 </li>
 <li>
 Demonstrated track record of achieving customer satisfaction, retention, and growth targets
 
 
 </li>
 </ul>
 Note - Shift time - EMEA
</div>

Klicpic

About Us &ndash; Klicpic.comKlicpic.com is a tech-driven photography and digital services platform helping people and brands capture and relive their best moments. From event photography to photo management and delivery, our goal is to provide seamless, beautiful experiences that turn memories into magic.As we grow, customer experience remains at the heart of everything we do. We're now looking for a Customer Success Manager to ensure every client feels supported, valued, and delighted.What This Role Offers<ul><li>A chance to build long-term relationships with clients and partners</li><li>The opportunity to shape and scale customer experience processes from scratch</li><li>Daily collaboration with cross-functional teams like Operations, Photography, Sales and Marketing</li><li>Ownership, autonomy, and rapid career growth</li><li>A fast-moving, feedback-driven, and supportive work culture</li></ul>Role Overview &ndash; Customer Success ManagerAs a Customer Success Manager, you&rsquo;ll act as the primary point of contact for our clients &mdash; ensuring they have an exceptional experience from onboarding through post-delivery. You&rsquo;ll be responsible for managing expectations, resolving issues, and building lasting customer relationships.Key Responsibilities<ul><li>Own the customer journey from onboarding to feedback collection</li><li>Coordinate between customers and internal teams to ensure smooth delivery of services</li><li>Proactively identify customer pain points and provide timely resolutions</li><li>Build trust and rapport with clients, increasing repeat business and satisfaction</li><li>Track client success metrics (NPS, CSAT, feedback loops) and recommend improvements</li><li>Collaborate with Ops, Photography, Sales and Tech teams to enhance service quality</li><li>Contribute to building scalable customer support processes and FAQs</li><li>Maintain customer records, calls, and interactions through CRM tools</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in any field (Business, Communications, or Marketing preferred)</li><li>1&ndash;3 years of experience in customer success, support, account management, or client-facing roles</li><li>Excellent verbal and written communication skills</li><li>Ability to manage multiple clients and tasks with a high attention to detail</li><li>A friendly, empathetic, and problem-solving mindset</li><li>Familiarity with CRM tools, customer support platforms, or ticketing systems is a plus</li><li>Interest in photography, events, or e-commerce is a bonus</li></ul>What You&rsquo;ll Gain<ul><li>Experience in one of the fastest-growing areas of tech &ndash; Customer Success</li><li>Insight into how startups run cross-functional teams to drive delight</li><li>Performance-based growth path with learning opportunities</li><li>A creative and flexible work environment with a focus on people-first culture</li></ul>Job Type: Full-timePay: &#8377;360,000.00 - &#8377;480,000.00 per yearBenefits:<ul><li>Internet reimbursement</li></ul>Application Question(s):<ul><li>You&rsquo;re managing 10 clients and two of them need urgent attention at the same time. How would you prioritize?</li><li>If a client&rsquo;s order is delayed due to a logistic issue, how would you communicate it to them?</li><li>Describe a time when you had to deal with an unhappy customer or client (real or hypothetical). What would you do to resolve the issue?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer relationship management: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Kannada or Telugu (Preferred)</li></ul>Work Location: In person

iTech Ecommerce Pvt Ltd (Channel Partner of Alibaba.com)

Urgently Hiring &quot;Customer Success Manager &quot; for Alibaba.com-US ClientPosition- Customer Success ManagerQualification: Graduate/Post GraduateSalary : 3.6 lacs 4.5 lacs per annum + IncentivesShift Timing : US 7 PM to 3:30 AM ISTLocation: NoidaRole DescriptionThis is a full-time Client Service Role at iTech Ecommerce Pvt. Ltd. The Service Manager will be responsible for managing and nurturing B2B Sellers LifeCycle .Criteria1. Candidates with experience in international client servicing process will be preferred.2. Experience in Up selling and cross selling3. Excellent Communication skills4. Strong interpersonal and relationship-building skills5. Ability to work independently and in a team6. Experience in the ecommerce industry is a plusInterested candidates may share their resume to ssingh@itechecommerce.comJob Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;40,000.00 per monthExperience:<ul><li>total work: 2 years (Required)</li></ul>Work Location: In person

Pavago

Job Title: Customer Success Manager
 Position Type: Full-Time, Remote
 Working Hours: U.S. client business hours (with flexibility for client calls, QBRs, and support escalations)
 
About the Role: 
Our client is seeking a Customer Success Manager / Account Manager to own client relationships, drive product adoption, and ensure renewals and growth. This role requires balancing proactive engagement with responsive problem-solving, acting as the client’s advocate internally while also identifying upsell and cross-sell opportunities. The CSM ensures that customers achieve measurable value while maintaining long-term, profitable partnerships.
 
Responsibilities:Onboarding & Adoption: 
<ul>
<li>Lead client onboarding sessions and establish success criteria.</li>
<li>Configure accounts, deliver product training, and ensure smooth implementation.</li>
<li>Track early adoption metrics to identify gaps.</li>
</ul>
Relationship Management: 
<ul>
<li>Manage a portfolio of 20–40 active accounts, depending on client size.</li>
<li>Serve as the primary point of contact for client stakeholders.</li>
<li>Conduct regular check-ins and strategic reviews.</li>
</ul>
Proactive Engagement: 
<ul>
<li>Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards.</li>
<li>Identify at-risk accounts early and execute playbooks to re-engage them.</li>
<li>Deliver quarterly business reviews (QBRs) to align on goals and ROI.</li>
</ul>
Support & Escalation: 
<ul>
<li>Triage support issues and escalate to technical teams as needed.</li>
<li>Track resolution and ensure client satisfaction post-issue.</li>
</ul>
Growth & Retention: 
<ul>
<li>Identify upsell/cross-sell opportunities based on client needs.</li>
<li>Collaborate with sales teams to expand accounts while maintaining renewals.</li>
<li>Track renewal pipeline and prepare contracts for review.</li>
</ul>
Reporting & Feedback: 
<ul>
<li>Prepare reports on client health, usage, and renewal status.</li>
<li>Capture client feedback and relay to product/engineering teams for improvements.</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Excellent communicator with executive presence and consultative skills.</li>
<li>Empathetic listener who balances client needs with business objectives.</li>
<li>Organized multitasker who thrives managing multiple accounts.</li>
<li>Comfortable owning revenue responsibility through retention and expansion.</li>
</ul>
Required Experience & Skills (Minimum): 
<ul>
<li>2–3 years in customer success, account management, or client-facing roles.</li>
<li>Proficiency with CRM systems (Salesforce, HubSpot) and CS platforms (Gainsight, ChurnZero, Totango).</li>
<li>Strong presentation skills for client-facing reviews and demos.</li>
<li>Proven ability to manage client relationships and drive renewals.</li>
</ul>
Ideal Experience & Skills: 
<ul>
<li>3–5 years CSM/AM experience with revenue targets.</li>
<li>Industry background in SaaS, professional services, or B2B technology.</li>
<li>Familiarity with NPS, CSAT, and customer health scoring.</li>
<li>Experience creating client-facing collateral (playbooks, decks, case studies).</li>
</ul>
What Does a Typical Day Look Like?
 A CSM’s day revolves around driving client value and ensuring account health. You will:
 <ul>
<li>Start by reviewing dashboards to identify at-risk accounts or upsell opportunities.</li>
<li>Hold client calls, ranging from onboarding sessions to strategic QBRs.</li>
<li>Coordinate internally with support, product, and sales to resolve issues or align strategies.</li>
<li>Prepare renewal forecasts and track contract timelines.</li>
<li>Document client interactions in CRM and update health scores.</li>
<li>End the day reviewing feedback and usage metrics, preparing actionable recommendations for clients.</li>
</ul>
In essence: you are the client’s trusted advisor and the company’s revenue guardian, ensuring relationships are long-lasting, productive, and mutually beneficial.
 
Key Metrics for Success (KPIs): 
<ul>
<li>Net Revenue Retention (NRR) ≥ 100%.</li>
<li>Renewal rate ≥ 90–95%.</li>
<li>Expansion/upsell targets achieved.</li>
<li>Client health scores consistently maintained/improved.</li>
<li>Positive client satisfaction scores (NPS, CSAT).</li>
</ul>
Interview Process: 
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., roleplay a QBR or prepare an account health plan)</li>
<li>Client Interview with Sales/CS Leadership</li>
<li>Offer & Background Verification</li>
</ul>

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