customer success manager

ACI Worldwide

<div><div><div><div><b>Powering the world&rsquo;s payments ecosystem
</b></div></div><div><div>ACI powers the payments ecosystem &ndash; globally, and you power ACI. You&rsquo;ll innovate, collaborate, and grow &ndash; in an energetic technology culture with decades of proven success. ACI&rsquo;ers &ndash; in all roles and levels &ndash; are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.<br>
</div></div><div></div><div><p>As a <b>Customer Success Manager, in Saudi Arabia, </b>you will join a diverse, passionate team, dedicated to powering the world&rsquo;s payments ecosystem!<br>
</p></div><p></p><div><p><b>The purpose of the </b><b>Customer Success Manager </b><b>role is:
</b></p></div><div><div>The Customer Success Manager (CSM) is responsible for establishing and scaling Customer Success in a region where the function is newly introduced. The role focuses on helping customers get value quickly, building strong foundations for long term relationships, and embedding Customer Success as a trusted and visible part of the customer experience.
</div></div><div><div>Working closely with Sales in a highly active growth region, the CSM supports a growing portfolio of newly onboarded and existing customers. The focus is on driving adoption, retention, and customer confidence, while ensuring customers feel supported, understood, and connected to the full value of ACI&rsquo;s solutions from day one.
</div></div><div><div>This role is ideal for someone who enjoys building something new, thrives in fastmoving environments, and is comfortable to manage customers at different stages of maturity. The CSM brings structure and consistency to customer engagement while adapting quickly to the needs of a rapidly expanding customer base.
</div></div><div><div>The CSM owns ongoing account management and structured account planning, with a strong emphasis on onboarding, early lifecycle success, and account stabilization. This includes building relationships across customer stakeholders and, where appropriate, helping establish executive level connections between customers and ACI leadership.
</div></div><div><div>From a commercial perspective, the CSM plays an important role in supporting growth in a sales drive n region. By understanding customer goals, usage, and account health, the CSM helps protect revenue and identify expansion potential. The CSM uses account insights to identify growth opportunities and either leads the commercial conversation or partners with sales as needed.<br>
</div></div><div></div><div><div><b>A typical day at ACI for a Customer Success Manager is:
</b></div></div><div><ul><li><div>-Establish and deliver a consistent, scalable Customer Success approach across a growing set of newly onboarded and existing accounts.
</div></li></ul></div><div><ul><li><div>-Support customer onboarding and early targ et engagement, ensuring customers achieve initial value quickly and confidently.
</div></li></ul></div><div><ul><li><div>-Proactively engage customers to understand their goals, guide adoption, and strengthen relationships throughout their lifecycle with ACI.
</div></li></ul></div><div><ul><li><div>-Identify risks early&mdash;particularly in new or transitioning accounts&mdash;and drive actions to improve account health, retention, and satisfaction.
</div></li></ul></div></div><div><div><ul><li><div>-Use account insights to identify growth opportunities and either lead the commercial conversation or partner with sales as needed.
</div></li></ul></div><div><ul><li><div>-Work closely with Sales and other internal teams to ensure smooth handovers, aligned messaging, and a seamless customer experience in a high growt h environment.
</div></li></ul></div><div><ul><li><div>-Communicate effectively across customer stakeholder groups, surfacing opportunities and issues early and driving them toward resolution.
</div></li></ul></div><div><ul><li><div>-Lead and coordinate internal account teams, fostering collaboration across functions to support onboarding, adoption, and long term success.
</div></li></ul></div><div><ul><li><div>-Achieve defined performance metrics, including customer satisfaction, retention, backlog growth, and annual revenue contribution.
</div></li></ul></div><div><ul><li><div>-Support additional initiatives that help establish and scale Customer Success in the region.
</div></li></ul></div><div><ul><li><div>-Understand and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.<br>
</div></li></ul></div><p></p><div><p><b>Knowledge, </b><b>Skills and Experience required for the job:
</b></p></div><div><ul><li><div>- 5+ years&rsquo; experience in customer facing roles
</div></li></ul></div><div><ul><li><div>- Strong business and negotiation skills.
</div></li></ul></div><div><ul><li><div>- Proven experience with account planning and review process including customer experience and relationship management.
</div></li></ul></div><div><ul><li><div>- Experience with recurring revenue business models, commercial and contractual term-based software license agreements, account planning and management process and payments as applicable to banking and financial intermediaries.<br>
</div></li></ul></div></div><div></div><div><div><p><b>Core Capabilities:
</b></p></div><div><p>We seek colleagues who embody our core capabilities &mdash; these shape our culture and enable us to make a meaningful impact together:
</p></div><div><ul><li><div><b>Ensure Accountability: </b>holding self and others accountable to meet commitments.
</div></li></ul></div><div><ul><li><div><b>Drives Results: </b>consistently achieving results, even under tough circumstances.
</div></li></ul></div><div><ul><li><div><b>Customer Focus: </b>building strong customer relationships and delivering customer-centric solutions.
</div></li></ul></div><div><ul><li><div><b>Cultivate Innovation: </b>creating new and better ways for the organization to be successful.
</div></li></ul></div><div><ul><li><div><b>Collaborates: </b>building partnerships and working collaboratively with others.
</div></li></ul></div><div><ul><li><div><b>Courage: </b>stepping up to address difficult issues, saying what needs to be said.<br>
</div></li></ul></div><p></p><div><p><i>Applicants </i><b><i>must be currently authorized to work in Saudi Arabia </i></b><i>on a full-time basis. This position </i><b><i>does not offer sponsorship </i></b><i>for employment visa status or work permit now or in the future.
</i></p></div><div><p>I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package&mdash;all within an innovative and collaborative work environment.<br>
 </p></div><div></div><div><div>Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at <b>www.aciworldwide.com<br>
</b></div></div><div></div><div><div><i>ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.<br>
</i></div></div><div></div><div><div><b>Important Notice About Recruitment Scams</b><br>
<br>
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.<br>
</div></div><div></div><div><div>#Req Id: 18621<br>
</div></div><div></div><div><p><i>#LI-GI1
</i></p></div><div><p><i>#LI-Hybrid</i></p></div></div></div><p></p>

Customer Success Manager

Vectra AI

<div><div><p>Vectra&reg; is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.</p>
<p>
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.</p></div><h2 class="jobSectionHeader"><b>
Customer Success Manager&ndash; Saudi Arabia</b></h2>
<p><b>
About Vectra</b> Vectra&reg; is a leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. Our Cognito&reg; platform uses advanced machine learning to detect and respond to hidden cyberattacks in real time, providing actionable insights to security teams. At Vectra, we are committed to protecting our customers' most valuable assets while fostering a culture of innovation, collaboration, and growth.</p>
<p><b>
The Role</b> The Customer Success Manager (CSM) plays a critical role at Vectra, managing and expanding our most valuable asset: our customers. As a CSM, you will develop strategic relationships with customers, including key business executives and IT and security stakeholders. Your objective is to ensure customers achieve their business goals through their investment in Vectra.</p>
<p><b>
Your Impact</b> You will act as a trusted advisor and strategic partner to your customers, leveraging your cybersecurity expertise and deep product knowledge to drive adoption, satisfaction, and outcomes. You will own the full customer lifecycle, from onboarding to expansion, and work cross-functionally to ensure customer success.</p>
<p><b>
What </b><b>You'll</b><b> Do</b></p>
<ul>
<li>Own the end-to-end customer relationship, from onboarding through renewal</li>
</ul><ul><li>Conduct onboarding and training sessions to ensure a successful rollout of the Vectra platform</li>
</ul><ul><li>Establish trusted advisor relationships with key customer stakeholders (e.g., CISO, SOC, IT leads)</li>
</ul><ul><li>Develop and execute Success Plans tailored to each customer's business objectives</li>
</ul><ul><li>Conduct Executive Business Reviews (EBRs) and share insights from usage data, KPIs, and feedback</li>
</ul><ul><li>Monitor and improve customer health through proactive engagement and best practices</li>
</ul><ul><li>Drive deep integration of Vectra into customer workflows and technical ecosystems</li>
</ul><ul><li>Identify, assess, and mitigate renewal risks; lead renewal and get-well planning</li>
</ul><ul><li>Identify upsell and cross-sell opportunities and collaborate with sales on expansion strategy</li>
</ul><ul><li>Act as the voice of the customer internally, advocating feedback to product, engineering, and leadership</li>
</ul><ul><li>Collaborate closely with Support, Product, and Engineering teams to solve problems and enhance product value</li>
</ul><ul><li>Stay current on cybersecurity trends and apply them to customer strategies</li>
</ul><ul><li>Travel approximately 25%</li>
</ul>
<p><b>What You Need for Success</b></p>
<ul>
<li>5+ years of experience in customer-facing roles (Customer Success, Technical Account Management, Sales Engineering) in enterprise SaaS, preferably in cybersecurity</li>
</ul><ul><li>Deep understanding of cybersecurity solutions (e.g., firewalls, SIEM, NDR, forensics)</li>
</ul><ul><li>Strong technical foundation in network protocols and security (TCP/IP, DNS, SSL, VPN)</li>
</ul><ul><li>Experience managing full customer lifecycle: onboarding, adoption, retention, expansion Demonstrated success driving renewals and identifying growth opportunities</li>
</ul><ul><li>Ability to interpret and act on customer health metrics and usage data</li>
</ul><ul><li>Excellent organizational and project management skills<br>
</li>
</ul><ul><li>Empathy, proactivity, and passion for customer success</li>
<li>Strong communication and presentation skills, both written and verbal</li>
<li>Bachelor's degree required; preference for Computer Science or related field</li>
</ul><ul><li>Cybersecurity certifications (e.g., CISSP, CISM) are a plus</li>
</ul>
<p><b>Why Vectra</b></p>
<ul>
<li>Work with cutting-edge technology in a high-growth cybersecurity company</li>
</ul><ul><li>Join a collaborative and passionate team dedicated to customer outcomes</li>
</ul><ul><li>Competitive compensation and comprehensive benefits</li>
</ul><ul><li>Opportunities for personal and professional growth</li>
</ul><ul><li>Inclusive and diverse workplace committed to employee well-being</li>
</ul>
<p><b>We encourage you to apply even if you </b><b>don't</b><b> meet 100% of the requirements. Vectra is proud to be an equal opportunity employer.</b></p><p></p><div><div><br>
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral &amp; emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
</div><p>Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.</p>
<p>
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.</p></div></div><p></p>

Parent ApS

<div><p><b>Location:</b> Remote (Canadian Time Zone)<br>
<b>Reports to:</b> Customer Success Manager</p><p></p><p><b>
Role Overview</b></p><p>
We are seeking a<b> Customer Success Manager</b> who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and will play a key role in <b>onboarding, training, and supporting</b> our clients throughout their journey with Parent&trade;. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br>
Key Responsibilities</b></p><ul><li>
Serve as the <b>primary point of contact</b> for assigned client accounts, managing relationships in both English and French.</li><li><b>
Lead onboarding and training sessions</b> for new clients, ensuring they are fully equipped to use the Parent&trade; system effectively.</li><li>
Drive <b>customer success and satisfaction</b> by proactively engaging with clients to ensure their goals are met.</li><li>
Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li><b>
Provide chat support</b> to assist clients with quick inquiries and ensure timely resolutions.</li><li>
Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.</li><li>
Maintain accurate and up-to-date account information in the CRM.</li><li>
Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>
Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><br>
<ul><li>
Bachelor&rsquo;s degree or equivalent experience in <b>Account Management, Customer Success, or a related field.</b></li><li>
2&ndash;4 years of experience in <b>account management or client relationship roles</b>, preferably in SaaS or technology-based companies.</li><li>
Proven experience with ticketing systems and live chat support.</li><li><b>
Fluent in English</b> (spoken and written).</li><li>
Strong communication, organization, and problem-solving skills.</li><li>
Proactive, customer-focused mindset with the ability to manage multiple priorities.</li></ul></div>

ITCAN

<div><div><div><div>Role Overview</div><div>
A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.</div><div>
Key Responsibilities</div><div>
Own performance &amp; influencer marketing accounts (ROAS-driven)</div><div>
Lead optimization, retention, growth planning, and upselling</div><div>
Build strong, strategic client relationships</div><div>
Collaborate closely with Product to translate client requirements into actionable inputs</div><div>
Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)</div><div>
Identify workflow gaps and proactively improve processes</div><div>
What We&rsquo;re Looking For</div><div>
5&ndash;7 years total experience, with 3+ years in Account Management or Customer Success</div><div>
Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)</div><div>
Exposure to SaaS/product environments and cross-functional collaboration</div><div>
Strong analytical skills and data literacy</div><div>
High ownership, accountability, and ability to operate with minimal supervision</div><div>
Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.</div></div></div></div>
<br><div><div><b>Department</b></div>
<div>Performance Account Management
</div><div><b>Locations</b></div>
<div>Cairo
</div><div><b>Remote status</b></div>
<div>Hybrid</div></div>

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Customer Success is a key role to ensure Workday&rsquo;s customers achieve value from our solutions. In this role, you will be a key player that supports our customers on their Workday Adaptive Planning journey. You are an advisor and facilitator to our customers, partnering not only with your team but with Sales &amp; Services to help customers achieve maximum value from Workday. You will be responsible for working with a number of customers, supporting them through regular checkpoints to drive value, adoption and retention. You will help identify new growth opportunities for success at every point on our customers' journey. You will be a part of the Workday&rsquo;s Planning Business unit CSM team, working closely across Sales, Services, and Product teams to drive a top notch Planning experience for customers.<div></div><div>
About the Role</div><div></div><div>
The Customer Success Manager (CSM) plays a critical role in the success and execution of Workday Adaptive Planning. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.</div><div></div><div>
Ultimately, your goal as a CSM is to ensure that the value derived from the solution far exceeds customer&rsquo;s expectations; as such, the role requires a combination of customer management experience and pricing expertise. Additionally, this role relies heavily on personal accountability for results, and a willingness to go &lsquo;the extra mile&rsquo; for each and every customer.</div><div></div><div>
What you'll be doing</div><ul><li><div>
Establishing a trusted advisor relationship across the customers organization, from Executive Sponsors to Day to Day contacts, that works to ensure customer&rsquo;s are getting value from our products and services.</div></li><li><div>
Monitoring and facilitating the customer&rsquo;s adoption of our solution features and their overall business needs as they relate to our products.</div></li><li><div>
Stay on top of any major changes within their customer&rsquo;s organization to be able to effectively help manage the change and develop the relationships as necessary.</div></li><li><div>
Developing success plans/customer journey for customers that outline their critical success factors, metrics for success, potential issues, track progress and provide recommendations.</div></li><li><div>
Acting as a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.</div></li><li><div>
Leveraging customer relationships as needed for prospect references and driving customers to Workday Adaptive Planning events.</div></li><li><div>
Maintain revenue stream from each customer&rsquo;s subscription by creating and demonstrating top &amp; bottom-line value for each customer.</div></li><li><div>
Managing renewals from end-to-end, including negotiating contracts. Identifying upsell/add-on opportunities and collaborating with Account Executives.</div></li></ul><div></div><div>
Expected results within 6-12 months:</div><ul><li><div>
After receiving initial training/onboarding we expect you to have gained and maintain a deeper knowledge of Workday products and services across each product work stream</div></li><li><div>
Self-sufficient management of 50-60 enterprise accounts totaling 5M+ in ARR</div></li><li><div>
Actively ensure there is a roadmap in place for each of your accounts</div></li><li><div>
Timely execution of standard customer meetings and reviews for your defined accounts</div></li><li><div>
Achieve/exceed annual customer satisfaction targets and other defined Key Performance Indicators (KPIs)</div></li><li><div>
Partnering with Renewals Management to manage all aspects of the renewal cycle, executing renewals in a timely fashion and maintaining renewal rate targets</div></li></ul><div></div><div>
About You</div><div></div><div>
Basic Qualifications</div><ul><li><div>
3+ years of experience as a CSM supporting a SaaS solution</div></li><li><div>
2 + years of experience with change management practices, change communications and process re-engineering</div></li><li><div>
2 + years of experience using a CRM such as Salesforce and a customer success tool like Gainsight</div></li><li><div>
2 + years Proven account management/strategic planning experience</div></li><li><div>
3 + years of Proven ability to collaborate and build strong relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)</div></li><li><div>
Bachelor&rsquo;s degree or equivalent work experience</div></li></ul><div></div><div>
Other Qualifications:</div><ul><li>
Executive Presence &amp; High-Level Communication: Demonstrated executive presence and excellent verbal/written communication skills used to chair meetings, host webinars, and establish &quot;Trusted Advisor&quot; relationships with Executive Sponsors.</li></ul><ul><li>
Influencing Skills &amp; Revenue Management: Proven track record of overachieving goals and sales targets by leveraging influencing skills to manage renewals end-to-end, negotiate contracts, and identify upsell opportunities.</li></ul><ul><li>
Critical Thinking &amp; Pricing Strategy: Applied critical thinking to pricing principles and SaaS sales practices to ensure the solution value exceeds customer expectations while maintaining revenue streams.</li><li>
Managing Ambiguity in Complex Environments: Experience managing ambiguity within the EPM/CPM or financial ERP space, particularly when navigating organizational changes or developing success plans for enterprise accounts.</li><li>
Strategic Customer Interactions: Expert at facilitating multifaceted customer interactions, acting as a strategic liaison between product management and the customer to drive adoption and communicate innovation roadmaps.</li></ul><div><br>
Workday Pay Transparency Statement</div><div></div><div>
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate&rsquo;s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday&rsquo;s comprehensive benefits, please <div>click here</div>.</div><div></div>
Primary Location: USA.TX.Austin<br>
<div></div>
Primary Location Base Pay Range: $95,000 USD - $142,600 USD<br>
<div></div>
Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD<div></div><div>
Additional Considerations:</div><div></div>
If performed in Colorado, the pay range for this job is $95,000 - $142,600 USD based on min and max pay range for that role if performed in CO.<div></div><div><div><div><div><div><div><div><div>
The application deadline for this role is the same as the posting end date stated as below:</div></div></div></div></div></div></div></div><br>
04/01/2026<div><br>
Our Approach to Flexible Work</div><div><br>
With Flex Work, we&rsquo;re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote &quot;home office&quot; roles also have the opportunity to come together in our offices for important moments that matter.</div><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div><br>
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email <div>accommodations@workday.com</div>.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div><div>
At Workday, we value our candidates&rsquo; privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.</div><div></div><div><br>
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.</div><div></div><div><br>
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.</div></div>

Sitecore

<div><div><b>About Us:</b></div><div>
</div><div>
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world&rsquo;s most iconic brands to build lifelong relationships with their customers&mdash;seamlessly, smartly, and at scale.</div><div><br>
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L&rsquo;Or&eacute;al, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.</div><div><br>
Our foundation is our people&mdash;a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. <div><b>Our values</b></div> guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.</div><div><br>
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.</div><div><br>
Learn more at <div><b>Sitecore.com</b></div>.</div><div>
</div><p></p><div><b>
About the Role:</b></div><div><div><div><div><div>
We are looking for a tech-savvy individual with a passion for martech and a drive to deliver success for Sitecore customers. You will be part of our Customer Value Realisation team and working alongside solution architects, consultants and project managers, as part of the Services team in the MEA region.</div><ul><li>As Customer Success Manager (CSM) you will lead customer engagements for the Customer Value Realization team, and drive successful customer outcomes through onboarding, product adoption and value realization through Sitecore360.</li><li>You will be challenged to tailor each engagement, ensuring customers get the most value from Sitecore&rsquo;s Digital Experience solutions. You will work closely with customers, delivery teams, and internal stakeholders to provide the right guidance and ensure best practices are applied throughout the customer journey.</li></ul></div></div></div></div><p></p><div><b>
What You&rsquo;ll Do:</b></div><ul><li><div>
Act as a trusted advisor for Sitecore&rsquo;s Agentic solutions</div></li><li><div>
Deliver structured onboarding for new customers and partners, to drive efficient adoption of Sitecore platforms</div></li><li><div>
Identify and understand the business problems, challenges and opportunities of the client</div></li><li><div>
Identify and address risks and adoption challenges</div></li><li><div>
Bring proven SaaS delivery experience, either as a project manager or consultant</div></li><li><div>
Bring communication skills that inspire, project confidence and strong knowledge of the space</div></li><li><div>
Build strong customer relationships and align business objectives with solutions that generate value</div></li><li><div>
Bring high-level energy and persistence in the face of stakeholder pushback or ambiguity</div></li><li><div>
Communicate confidently across all levels of a customer&rsquo;s organisation &ndash; from end-users to team leads and C-suite executives</div></li><li><div>
Represent Sitecore externally (user groups, speaking on stage, etc.)</div></li><li><div>
Serve as a bridge between internal technical, strategic, product, and presales teams, keeping everyone focused on customer value</div></li><li><div>
Play a key role in account retention, growth, and customer satisfaction</div></li></ul><p></p><p><b>
What You Need to Succeed:</b></p><ul><li>
Strong and effective written and oral communication skills (native Arabic &amp; proficient in English); demonstrated desire to improve on presentation skills continually.</li><li>
Proven experience in Professional Services, SaaS projects, or digital transformation.</li><li>
Proven experience in digital marketing / SEO and content strategy/business analysis.</li><li>
First-hand experience of SaaS delivery using agile methodologies</li><li>
Customer-focused and able to engage both technical and business stakeholders</li><li>
Sitecore or other CMS / Experience Management software knowledge</li><li>
Ability to travel, 20% or less</li></ul><p></p><p><b>
Additional Skills That Could Set You Apart:</b></p><ul><li>
Excellent presentation skills</li><li>
Understanding of martech ecosystems and how to integrate digital experience platforms within them</li><li>
Comfortable explaining concepts to technical and non-technical audiences</li><li>
Willingness to grow technically and as a presenter</li></ul><div><div><div><b>
Why Sitecore?</b></div></div><div><div>
At Sitecore, we offer a vibrant work culture, a collaborative environment, and the opportunity to work on products that shape digital experiences globally. We&rsquo;re dedicated to fostering growth, innovation, and a commitment to our employees&rsquo; professional and personal development. Be part of a visionary, innovation-driven team shaping the next era of AI-powered content management in a leading composable DXP.</div></div></div><div><div>
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.</div></div></div>

LSEG (London Stock Exchange Group)

<div><div>As a Customer Success Manager, you will be a trusted advisor to our Trading Customers, guiding them through their customer experience journey with our Trading Desktop. Your primary focus will be on driving the adoption, integration, and expansion of our solutions into the daily workflow of end-users, ensuring their retention and satisfaction.</div><div></div><div>
In this role, you will develop and implement customer success strategies and plans for trading accounts to drive revenue retention. You will deliver highly engaging, customized workflow-based customer engagements and build deep relationships with key customers to advise on engagement strategies. By participating in industry events alongside the team, you will develop networking opportunities, enhance our brand presence, and stay up-to-date on industry trends.</div><div></div><div>
We believe in delivering a world-class customer experience. You will visit customers, build relationships with the user community, and partner with Account Managers and Sales Leaders to provide insights on customer health, focusing on retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition teams to ensure customer needs align with our product roadmap.</div><div></div><div>
What We Stand For</div><div>
We are committed to providing exceptional customer experiences, ensuring that every interaction is meaningful and impactful. Our dedication to building deep, meaningful relationships with our customers is at the core of our values. We continuously strive for improvement and innovation in our services, always seeking new ways to enhance the customer journey and deliver outstanding results.</div><div></div><div>
Role Overview:</div><ul><li><div>
Develop and implement customer success strategies and plans for trading accounts to drive revenue retention.</div></li><li><div>
Deliver highly engaging, customized workflow-based customer engagements.</div></li><li><div>
Build deep relationships with key customers to advise on engagement strategies.</div></li><li><div>
Participate in industry events to develop networking opportunities, enhance brand presence, and stay current on industry trends.</div></li><li><div>
Monitor customer health, adoption metrics, renewals, and the execution of customer success plans.</div></li><li><div>
Partner with sales leadership to provide insights on customer health, focusing on adoption, expansion opportunities, and renewals.</div></li><li><div>
Provide insights to Market Development, Customer Operations, and Customer Proposition teams on customer experience and industry trends to drive the voice of the customer in business strategy.</div></li><li><div>
Contribute to the overall vision and strategy of the Customer Success Management Group.</div></li></ul><div></div><div>
A CSM's Success Will Be Measured By:</div><ul><li><div>
High-value customer engagements and onboarding activities, including various types of training and presentations.</div></li><li><div>
The breadth and depth of customer relationships.</div></li><li><div>
Retention and risk mitigation management.</div></li><li><div>
Driving account growth with sales.</div></li><li><div>
Contributions to role and process improvement.</div></li></ul><div></div><div>
Qualifications/Skills:</div><ul><li><div>
Several years of customer service, client relationship experience, pre-sales, or a trading role in the banking or financial sector is a plus.</div></li><li><div>
Preferably with knowledge of and experience in the FX trading space.</div></li><li><div>
Good communication and presentation skills with the ability to adapt style depending on the audience (C-Level/Leadership/Team).</div></li><li><div>
Proven track record of identifying customer needs and successfully implementing retention and adaptation strategies.</div></li><li><div>
Ability to adapt and thrive in a fast-paced environment and rapidly changing market.</div></li></ul><div></div><div>
WHY JOIN US?</div><div>
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme<br>
Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data<br>
Professional Development: Quarterly Connects to ensure you meet your Goals &amp; Objectives<br>
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily &quot;Me Hour&quot;, Annual wellness allowance<br>
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising</div><div></div><div>
Career Stage:</div>
Senior Associate<div></div><div>
London Stock Exchange Group (LSEG) Information:</div><div>
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</div><div></div><div>
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</div><div></div><div>
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</div><div></div><div>
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</div><div></div><div>
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</div><div></div><div>
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.</div><div></div><div>
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</div><div></div><div>
Please take a moment to read this <div>privacy notice</div> carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, <div>your rights and how to contact us as a data subject</div>.</div><div></div><div>
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div></div>

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