customer success manager

black.ai

Location Australia - Sydney/Melbourne/remote, Brisbane Employment Type Full time Location Type Hybrid Department Customer Success Who are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As a Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. What you'll do: As an Enterprise Customer Success Manager for Hospitals at Heidi, you'll be the strategic partner for a portfolio of public and private health networks, accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across hospitals, departments, and care teams. Lead enterprise deployments: <ul> <li>Engage early in the customer journey to shape rollout and pilot strategies, ensuring every program is set up for success.</li> <li>Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes.</li> <li>Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management:</li> <li>Support hospitals through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success:</li> <li>Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live.</li> <li>Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Use data to drive decisions:</li> <li>Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction.</li> <li>Use data to proactively manage risk and identify opportunities for expansion and advocacy. Communicate and collaborate:</li> <li>Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success:</li> <li>Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier.</li> <li>Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Stay ahead of health-system trends:</li> <li>Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success:</li> <li>Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-hospital programs into scalable, high-impact rollouts.</li> <li>Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success.</li> </ul> What we will look for <ul> <li>Experience: 5+ years in digital health transformation, including 3+ years in Customer Success or client-facing roles with large hospital or health network customers.</li> <li>Mission-driven: Motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent design and technology. Influential and credible: Able to align executives, clinicians, and IT leaders around shared goals, turning competing priorities into collective momentum and measurable outcomes.</li> <li>Proven impact: Experienced in driving genuine adoption and lasting behaviour change, not just managing projects, but ensuring technology becomes part of daily clinical workflows.</li> <li>Commercial mindset: Understands the connection between customer outcomes and business success, contributing to retention, net renewals, and growth across a portfolio of enterprise customers.</li> <li>Builder mindset: Collaborative, curious, and proactive - you spot challenges early, move fast to solve them, and continuously raise the bar for yourself and the team.</li> <li>Tech fluency: Confident using modern tools to collaborate, track outcomes, and share insights across teams; experience with platforms such as HubSpot, Gong, Figma, Omni, or similar is a bonus.</li> </ul> At Heidi, we look for people who care deeply about improving healthcare and who bring curiosity, drive, and heart to what they do. If you're passionate about our mission and believe you can contribute meaningfully, even if you don't tick every single box, we'd still love to hear from you. What do we believe in? <ul> <li>Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership.</li> <li>Live Forever- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.</li> <li>Practice Ownership- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.</li> <li>Small Cuts Heal Faster- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.</li> <li>Make others better- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.</li> </ul> Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? <ul> <li>Flexible hybrid working environment, with 3 days in the office.</li> <li>Additional paid day off for your birthday and wellness days.</li> <li>Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.</li> <li>A generous personal development budget of $500 per annum.</li> <li>Learn from some of the best engineers and creatives, joining a diverse team.</li> <li>Become an owner, with shares (equity) in the company, if Heidi wins, we all win.</li> <li>The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups.</li> <li>If you have an impact quickly, the opportunity to fast track your startup career!</li> </ul> Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Customer Success Manager

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Brix

Customer Success Manager &ndash; Enzo DialerLocation: [Specify Location/Remote Option]Do you thrive on ensuring clients get maximum value from their SaaS investment?Enzo Dialer is looking for a dedicated Customer Success Manager to be the strategic partner for our clients post-sale. You won't just manage relationships; you will own post-sale performance&mdash;safeguarding our retention and driving product adoption to maximize MRR stability.What You'll Own:<ul><li>Activation &amp; Onboarding: Manage the client journey from contract signing through implementation and training, ensuring a fast time-to-value.</li><li>Health &amp; Risk Management: Build structured success plans, monitor account health signals, and lead proactive outreach to prevent churn and recover at-risk accounts.</li><li>Strategic Partnerships: Lead Quarterly Business Reviews (QBRs) and optimization sessions, translating product usage data into tangible client ROI.</li><li>Scale &amp; Standardization: Build and implement documentation, playbooks, and standardized processes to help the Customer Success function scale efficiently.</li><li>Growth Opportunities: Identify and convert upsell and expansion opportunities that align directly with documented client needs and usage patterns.</li></ul>Key Requirements:<ul><li>Proven experience managing SaaS accounts with a focus on activation, adoption, and retention metrics.</li><li>Exceptional skills in communication, expectation-setting, and managing high-stakes client escalations.</li><li>High ownership mindset with the ability to diagnose operational gaps and drive both client and internal accountability.</li></ul>We Measure Success By:<ul><li>Churn Reduction</li><li>Expansion Revenue</li><li>Product Usage Adherence</li><li>SLA Compliance</li></ul>If you are a proactive problem-solver with a strong operational focus, we encourage you to apply!Option 2: The Punchy LinkedIn Ad (Focus on Impact)Subject: Hiring a Customer Success Manager to own Retention &amp; Value at Enzo Dialer!Body:Are you the CSM who can turn potential churn into guaranteed renewal?Enzo Dialer is searching for a high-impact Customer Success Manager to be the ultimate guardian of our client base. This role is crucial: you'll directly impact MRR stability by mastering activation, maximizing adoption, and driving expansion.You are a fit if you can:<ul><li>Manage robust onboarding and implementation to guarantee fast time-to-value.</li><li>Run metric-driven QBRs and structured success plans.</li><li>Proactively use account health signals to prevent churn and manage escalations.</li><li>Identify clear upsell and expansion opportunities based on client needs.</li><li>Build the playbooks and documentation needed to scale the CS function.</li></ul>This requires experience managing SaaS accounts, strong problem-solving skills, and comfort running KPI-driven conversations.Ready to own the post-sale lifecycle and secure our growth? Apply today!Job Type: Full-timePay: E&pound;40,000.00 - E&pound;50,000.00 per year

Flexera

<div><div>Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint&trade; in hybrid environments&mdash;from on-premises to SaaS to containers to cloud.</div><div></div><div>
We&rsquo;re transforming the software industry. We&rsquo;re Flexera. With more than 50,000 customers across the world, we&rsquo;re achieving that goal. But we know we can&rsquo;t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we&rsquo;re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com</div><div></div><div>
A Customer Success Manager (CSM) is a cross-functional and natural leader with vast field and practitioner experience in the industry, a record of success leading complex projects, managing people, and delivering business outcomes to their organizations. They are super-charged CSMs that can take care of a complex book of business while inspiring, coaching and pulling up others.</div><div></div><div>
They are the account owner for highly complex and large customers that deploy multiple Flexera solutions from Cloud to On-Premises, proactively managing their portfolio from a value and business objectives conversation throughout the entire lifecycle of a customer.</div><div></div><div>
A Senior CSM will have a clear grasp on their book of business. They know their territory closely, understand the business of IT, and our customer&rsquo;s priorities. They can translate from technical to c-level language and back, align resources and connect the dots. They create connections and put their customers first in every interaction, without losing track of Flexera&rsquo;s business.</div><div></div><div>
Senior CSMs are also inspirational leaders for CSMs and others in the organization. They dedicate time to pull up their peers, share best practices, and aid in tough situations across the company. They lead transformational cross-functional projects with a big impact on our whole organization.</div><div></div><div>
Responsibilities</div><ul><li>
Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference</li><li>
Identify the potential risk of churn and develop strategies to mitigate</li><li>
Identify expansion opportunities (upsell and cross-sell) for sales to develop</li><li>
Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments</li><li>
Maximize adoption of Flexera&rsquo;s products and manage customer escalations (technical and business)</li><li>
Identify stakeholders at the account and establish relationships</li><li>
Proactively drive new value conversations</li><li>
Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&amp;A, best practices)</li><li>
Own an enablement and development plan for Customer Success</li><li>
Lead cross-functional projects of continuous improvement for the company Coach new-hire CSMs for onboarding and ramp-up</li><li>
Likely lead a small team</li></ul><div></div><div>
Hiring Requirements</div><ul><li>
An outcome-driven individual with a customer-centric mindset</li><li>
5 years of experience working in leadership positions of IT for a Fortune 1000 company, OR Experience in a Strategic Customer facing role for an Enterprise IT Software company</li><li>
Proven ability to maintain strong customer relationships and proactively grow them</li><li>
Ability to work with cross-functional teams and facilitate communication between technical and commercial teams</li><li>
Self-starter, independent thinker, active learner</li><li>
Recognized and successful practitioner understanding of the business and language of IT Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)</li><li>
Experience exercising these skills remotely is a plus</li><li>
People management experience</li><li>
Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness</li><li>
Successful project management experience with budget ownership</li><li>
Understanding of Software and SaaS licensing models. Security and service management is a plus</li></ul><div></div><div><div>
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.</div><div></div><div>
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.</div></div><div></div><div><div>
We encourage candidates requiring accommodations to please let us know by emailing <div>careers@flexera.com</div>.</div></div></div>

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

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