customer success operations

HockeyStack

<div>HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include:<ul><li>
Marketing Intelligence &ndash; instantly answers questions like &ldquo;What led to that sudden drop in pipeline?&rdquo;</li><li>
Account Intelligence &ndash; surfaces next-best actions to help reps move target accounts toward conversion</li></ul>
Since launching in January 2023, we&rsquo;ve come through Y Combinator, raised a $26M Series A led by Bessemer. We&rsquo;re growing 3&times; year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win.
Your Mission
HockeyStack is growing fast &mdash; with 3&times; revenue in the past year, a breakout product, and customers scaling just as quickly. As our first dedicated Customer Success Operations Manager, you&rsquo;ll build the foundation that empowers our CS team to deliver world-class customer experiences at scale. You&rsquo;ll transform how we measure, automate, and execute across the customer lifecycle &mdash; from onboarding to renewal &mdash; using the same AI-driven insights that power our product.
This role is for someone who wants to own big outcomes, move fast, and shape the systems that will define how HockeyStack grows and retains its customers. You&rsquo;ll partner directly with Customer Success and executive leadership, driving the visibility, efficiency, and intelligence that turn customers into long-term advocates.
What You&rsquo;ll Do<ul><li>
Build, optimize, and scale the systems, processes, and reporting infrastructure that power HockeyStack&rsquo;s Customer Success organization.</li><li>
Partner with VP of Customer Success and Support to define and operationalize KPIs around adoption, retention, and expansion.</li><li>
Own the configuration and management of our Customer Success tech stack (Salesforce, Product analytics, etc.) to ensure accurate data flow and actionable insights.</li><li>
Design automated workflows to improve renewals, onboarding, and health-scoring programs.</li><li>
Develop dashboards and analytics that give executives real-time visibility into Customer Health, NRR, churn risk, and product usage trends.</li><li>
Collaborate cross-functionally Customer Success, Technical Support and Product to close the loop between product adoption and revenue outcomes.</li><li>
Lead continuous improvement initiatives across Customer Success &mdash; from playbook design to process automation &mdash; that enhance customer experience and drive efficiency.</li><li>
Serve as a key voice in shaping the Customer Success strategy as HockeyStack scales 3&times; year-over-year.</li></ul>
What We&rsquo;re Looking For<ul><li>
3&ndash;6 years of experience in Customer Success Operations, Revenue Operations, or CS Systems Management within high-growth B2B SaaS.</li><li>
Deep familiarity with GTM tools, Customer Success platforms and data systems (Salesforce, BI solutions, Pylon, Hightouch, etc.), with the ability to design and implement scalable workflows.</li><li>
Strong analytical mindset &mdash; you use data to uncover insights, measure impact, and guide decision-making.</li><li>
Proven track record of improving renewal, expansion, or onboarding efficiency through process design and automation.</li><li>
Excellent cross-functional communication skills; you can translate between business needs and technical execution.</li><li>
Comfortable working in a fast-paced, evolving environment where priorities shift quickly and ownership is broad.</li><li>
Self-starter who thrives on building from 0 1 &mdash; you identify gaps, create solutions, and execute with speed and precision.</li><li>
Passionate about leveraging AI and automation to transform how Customer Success teams operate.</li></ul>
Why Join Now?
We&rsquo;re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You&rsquo;ll be joining a company with real traction, rapid growth, and meaningful backing&mdash;where every person still shapes the outcome. This isn&rsquo;t just a job. It&rsquo;s a chance to build something category-defining with people who care deeply about doing it right.
As part of our San Francisco, California-based team, the on target earnings range for this role is $140,000&ndash; $160,000 ($125,000-$140,000 base) USD annually, depending on experience and qualifications.
HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.</div>

Customer Success Operations

Archetype

<div><h1 class="jobSectionHeader">Engagement Manager</h1>
Customer Success | Full-time | Remote<h2 class="jobSectionHeader"> 
About Delve</h2>
Delve gives Marketing, Communications, and Executive leaders a live view of how their story is being told, revealing shifts, risks, and openings before anyone else. As we scale our customer base and expand our AI visibility platform, we&rsquo;re hiring an Engagement Manager to ensure every customer not only succeeds with Delve but feels deeply supported along the way. 
 
You'll be working closely with an elite team that has successfully scaled and sold tech products.
You&rsquo;ll serve as a strategic partner to customers, helping them operationalize Delve trackers, dashboards, and AI-driven insights. You&rsquo;ll collaborate cross-functionally with Sales, Product, Engineering, and Agency teams to drive adoption, influence the roadmap, and turn Delve into an indispensable part of your customers&rsquo; workflow.<h2 class="jobSectionHeader"> 
How You&rsquo;ll Drive Success</h2><h3 class="jobSectionHeader">
Act as a strategic advisor</h3><ul>
<li>Serve as the primary point of contact for a portfolio of customers ranging from the hottest startups to global enterprises.</li>
<li>Lead structured business reviews to ensure the client is achieving their goals, and provide guidance on optimizing the use of the technology.</li>
<li>Uncover real customer needs by understanding what they mean, not just what they say, and translate those into clear actions and solutions.</li>
</ul><ul>
</ul><h3 class="jobSectionHeader">Drive adoption &amp; real outcomes</h3><ul>
<li>Help customers integrate Delve into daily workflows across PR, Marketing, Comms, Brand, and Executive teams.</li>
<li>Translate AI Search insights, media patterns, and coverage signals into simple, actionable recommendations.</li>
<li>Proactively identify expansion opportunities and mitigate risks across multi-threaded accounts.</li>
</ul><ul>
</ul><h3 class="jobSectionHeader">Communicate with speed &amp; clarity</h3><ul>
<li>Maintain organized, responsive communication across email, Slack, and calls, ensuring customers always feel heard.</li>
<li>Condense complex ideas into crisp, easy-to-use guidance.</li>
<li>Manage multiple concurrent initiatives with calm, structured execution.</li>
<li>Leverage AI tools to enhance productivity and drive superior, data-informed client outcomes.</li>
</ul><ul>
</ul><h3 class="jobSectionHeader">Bridge customers and product teams</h3><ul>
<li>Deliver concise, actionable feedback to Product and Engineering.</li>
<li>Surface themes, friction points, and feature requests with clarity and prioritization.</li>
<li>Collaborate with Sales on onboarding, renewal planning, and account growth.</li>
</ul><ul>
</ul><h2 class="jobSectionHeader">What You Bring</h2><ul>
<li>2&ndash;3+ years in Sales Engineering, Customer Success or Account Management at a startup, or 4+ years in customer-facing roles.</li>
<li>Exceptional communicator who&rsquo;s comfortable presenting insights, dashboards, and executive-level recommendations.</li>
<li>Deeply empathetic: skilled at making customers feel understood and supported.</li>
<li>Highly organized, responsive, and strong at multi-tasking.</li>
<li>Analytical mindset and confidence working with data and metrics.</li>
<li>Experience using ChatGPT and other AI tools to accelerate workflows and increase efficiency.</li>
<li>Comfortable owning processes end-to-end and navigating ambiguity.</li>
<li>Ability to quickly turn complicated data or concepts into easy-to-understand, executive-ready and concise decks</li>
<li>Experience in media intelligence, marketing, social listening, AI search/GEO, SEO or AI platforms is a strong plus.</li></ul><h2 class="jobSectionHeader"> 
Why Join Delve</h2>
Delve is building the future of visibility&mdash;helping organizations understand who&rsquo;s shaping conversations, what narratives matter, and where opportunities are emerging. You&rsquo;ll play a pivotal role in shaping customer experience and influencing how companies track, measure, and act on media intelligence. You&rsquo;ll report directly into executive leadership who will provide the feedback, mentorship and support to maximize your potential. This is a chance to join early, move fast, and help define a category.</div>

Engagement Manager

Rippling

<div><h2 class="jobSectionHeader">About Rippling</h2>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. 
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds. 
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes. 
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.<h2 class="jobSectionHeader"> 
About the role</h2>
Scaling to $1B ARR and beyond means we need to scale a cross sell engine that optimizes growth across multiple product lines, buyer segments and personas across our customer base. That&rsquo;s where you come in. 
As a growth manager, you&rsquo;ll own a slice of the business: being accountable as the business unit owner for cross-sell revenue for our HR product lines, establishing the strategy to reach your KPIs, collaborating closely with sales and cross-functional team members to bring the strategy to fruition, and building the programs / campaigns delivering impact. You&rsquo;ll be the point-person at Rippling for your cross-sell business line. Your initiatives will directly affect LTV and net dollar retention, which have a huge impact on Rippling&rsquo;s enterprise value. 
This role is highly cross-functional. You&rsquo;ll partner closely with our engineering, revenue operations, analytics, marketing operations, and sales teams to help Rippling win.<h2 class="jobSectionHeader">
What you will do</h2><ul><li>
Develop campaign strategy across a variety of channels. Deeply understand our products and customer pain points to conceptualize customer journeys that maximize cross-sell success. You&rsquo;ll help scale channels and find new opportunities from the data and qualitative signals to optimize our cross-sell machine.</li><li>
Own end-to-end campaign execution. You&rsquo;ll manage our HR cross-sell programs inclusive of launching, reporting, experimenting, and optimizing campaigns geared towards various audiences. You&rsquo;ll define audiences and behavioral triggers, project manage copy and creative development, and report on the results.</li><li>
Build and manage relationships. You&rsquo;ll need to partner closely with our internal teams across brand, analytics, product management, product marketing, sales and more in order to succeed in this role.</li><li>
Proactively share insights across the organization. Ensure cross-functional alignment by proactively keeping everyone in the loop on performance, building alignment, &amp; setting shared priorities.</li></ul><h2 class="jobSectionHeader">
What you will need</h2><ul><li>
5+ years of experience in a fast-paced, data-driven role like consulting, product, investment banking, or bizops.</li><li>
Experience analyzing data to drive business strategy. You&rsquo;ll need to translate both quantitative data (SQL, Excel) and qualitative observations into actionable insights.</li><li>
Superb cross-functional collaboration and project management skills. You&rsquo;ll drive initiatives that span marketing, sales, data science, engineering, product, brand, and marketing ops.</li><li>
A hacker&rsquo;s mentality with structured problem-solving skills. We place a big emphasis on creativity matched with the ability to break down an ambiguous problem into solvable components.</li><li>
Stellar written and verbal communication skills. You have an eye for good email &amp; ad copy, and know how to get in the heads of our customers.</li><li>
Taking initiative is second nature to you. Without prompting, you&rsquo;ll dive deep into quantitative and qualitative signals throughout the funnel to find challenges and solutions.</li><li>
Bias to speed. We move very quickly, and will expect you to set a similar pace for your product area.</li></ul><h2 class="jobSectionHeader">
Additional Information</h2>
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com 
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. 
The pay range for this role is: 
105,000 - 183,750 USD per year(US Tier 1)</div>

Product Growth Marketing Manager, HR

Handshake

<div>
 
 About Handshake
 
 
 
 
 Handshake
 
 is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million knowledge workers, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling&mdash;from first internships to full-time roles, freelance work to gig work, and beyond.
 
 
 Founded in 2014, we&rsquo;ve built the most trusted platform for early talent&mdash;owning the college-to-career market and powering nearly every career center. Today we&rsquo;re building on that foundation to help students and early professionals upskill or reskill for the future.
 
 
 Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:
 
 
 <ul>
 <li>
 Category Leader: Over 92% coverage across US universities &amp; 77% of total US university student population.
 </li>
 <li>
 Proven Market Demand: Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.
 </li>
 <li>
 World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.
 </li>
 <li>
 Capitalized &amp; Scaling: $434M raised with a $175M+ run rate.
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 As a Mid Market Account Manager, you will own gross dollar retention and drive growth across your book of business. You will be responsible for running renewal cycles, prospecting within your existing accounts to identify expansion opportunities, and upselling and cross selling throughout your book of business. This includes discovery with executives, proving ROI and value, and partnering with CSMs who manage risk and adoption at the end-user level
 
 
 You Will Work Closely With Your CSM Counterpart But Own The Commercial Relationship. You Will Lead Value Conversations, Run Competitive Intel As Needed, Forecast Renewal Outcomes, And Build Strategies To Increase Account Penetration. You Will Also Be Expected To Identify New Buying Centers When Relevant, Including Functions Like Marketing That Engage With Handshake&rsquo;s Brand Bundle Products. You Will Also
 
 
 <ul>
 <li>
 Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners primarily in the Mid Market segment
 </li>
 <li>
 Learn your book of business inside and out to effectively position Handshake&rsquo;s value proposition, always linking it back to key business issues of the customer
 </li>
 <li>
 Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners
 </li>
 <li>
 Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake&rsquo;s value
 </li>
 <li>
 Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
 </li>
 <li>
 Manage and present data and value-driven Quarterly Business Reviews
 </li>
 <li>
 Manage overall customer loyalty, serving as internal advocate and escalation point to customers
 </li>
 <li>
 Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech
 
 
 </li>
 </ul>
 
 Desired Capabilities
 
 
 
 <ul>
 <li>
 3-5+ years of account management or customer success experience in SaaS
 </li>
 <li>
 1-3+ years managing expansion and renewal revenue with quota responsibility
 </li>
 <li>
 Track record of quota attainment
 </li>
 <li>
 Experience managing 50+ accounts in a portfolio model
 </li>
 <li>
 Strong history of retention and expansion revenue
 
 
 </li>
 </ul>
 
 Perks
 
 
 
 Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.
 
 
 
 
 The below benefits are for full-time US employees.
 
 
 
 
 🎯
 
 Ownership:
 
 Equity in a fast-growing company
 
 
 💰
 
 Financial Wellness
 
 : 401(k) match, competitive compensation, financial coaching
 
 
 🍼
 
 Family Support:
 
 Paid parental leave, fertility benefits, parental coaching
 
 
 💝
 
 Wellbeing:
 
 Medical, dental, and vision, mental health support, $500 wellness stipend
 
 
 📚
 
 Growth:
 
 $2,000 learning stipend, ongoing development
 
 
 💻
 
 Remote &amp; Office:
 
 Internet, commuting, and free lunch/gym in our SF office
 
 
 🏝
 
 Time Off:
 
 Flexible PTO, 15 holidays + 2 flex days
 
 
 🤝
 
 Connection:
 
 Team outings &amp; referral bonuses
 
 
 Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
 
 
</div>

Mid-Market Account Manager

Intuit

<div><h2 class="jobSectionHeader">Overview</h2><div>
Intuit&rsquo;s Global Business Solutions Group (GBSG) is dedicated to delivering a portfolio of solutions that improve small businesses&rsquo; success in the U.S. by addressing their top needs, ranging from invoicing to payroll, accounting, payments and lending. Within the QuickBooks team, the Services team helps small businesses pay and manage employees, get paid, manage bills, and access financing to run their business, resulting in industry-leading cash flow benefits. These solutions help us address the statistic that 50% of small businesses go out of business within 5 years because they run into cash flow issues.</div><div></div><div> 
The QuickBooks U.S. Marketing team is seeking a seasoned product marketer with strong strategic and storytelling skills, who operates with a bias for action to create customer benefit and drive business results. As a Staff Product Marketing Manager on the Money team, you will develop and activate go-to-market plans for the Lending portfolio of QuickBooks products. This is a unique opportunity for a highly motivated marketing leader to drive a top tier business priority and accelerate QuickBooks&rsquo; growth trajectory in the fintech space. The ideal candidate will have prior experience bringing new products to market with an emphasis on B2B and financial products. You&rsquo;ll be challenged to think boldly, move fast, and have a big impact on our customers&rsquo; lives, their livelihoods, and the QuickBooks brand trajectory.</div> 
Responsibilities<div>
The Staff Product Marketing Manager, Card is responsible for developing and scaling a newly integrated product on the Lending portfolio of QuickBooks products.</div><div> 
Primary responsibilities include</div><ul><li><div> 
Own 1-year business outcomes for Business Card, including strategic choices about where to play and how to win, and effectively communicate data-backed business plans and performance data across teams and up to executive leadership through ongoing forecasting, reporting and root cause analyses</div></li><li><div>
Leverage deep customer insights, product expertise, and competitive intelligence to inform a segmentation strategy, develop winning product positioning including differentiated, insights-based messaging and claims, and influence the product roadmap to deliver on the biggest customer needs</div></li><li><div>
Develop research and testing plans and actively analyze business data from multiple sources to generate insights, make informed decisions, and turn these insights into compelling business cases and awesome end-to-end customer experiences</div></li><li><div>
Leverage storytelling, customer insights, data and business acumen to lead initiatives and influence the roadmap at any phase of the product life cycle (from idea to maturity) and execute an impactful GTM plan that prioritizes business results with product and channel partners</div></li><li><div>
Develop go-to-market plans, segmentation, and marketing activations in close partnership with channel, ecosystem, and external partners and our business development team to deliver year-on-year growth for our lending marketplace</div></li><li><div>
Partner closely with cross-functional teams spanning marketing, product, design, business development, analytics, finance, credit, risk, legal, strategy, sales, and customer success</div></li><li><div>
Own the forecasting process for Business Card and manage stakeholders to align goals and outcomes</div></li><li><div>
Contribute to 3-year strategic planning and make decisions that benefit the customer and the entire Intuit portfolio, not just the offering.</div></li></ul> 
Qualifications<ul><li><div> 
8 - 10+ years of experience in product marketing strategy and cross-functional execution</div></li><li><div>
Understands and utilizes core marketing frameworks to develop segmentation, targeting, and positioning, and translate strategy into product roadmaps and actionable, cross-functional go-to-market plans</div></li><li><div>
Highly analytical and problem-solving orientation; comfort with different testing methodologies and synthesizing inputs from multiple data sources to analyze ROI, develop big insights, and make recommendations that unlock growth opportunities</div></li><li><div>
Ability to prioritize and make strategic choices, specifically narrowing from a range of opportunities to highest-impact levers, balancing short and long term business outcomes</div></li><li><div>
Demonstrated high levels of ownership, responsibility, initiative and the desire to drive significant, measurable performance results</div></li><li><div>
Strong track record of leadership, storytelling, and influencing in a cross-functional, fast-moving environment</div></li><li><div>
Excellent verbal, written/presentation, and interpersonal communication skills.</div></li><li><div>
Fintech and/or credit card experience preferred</div></li><li><div>
BA/BS required, MBA preferred</div></li><li><div>
Experience with small- and mid-sized business a plus</div></li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</div>

Product Marketing Manager (Inbound) , Credit Card

Neon

<div>
 
 About Neon
 
 
 
 Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We&rsquo;re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
 
 
 As an early team member, you&rsquo;ll have the opportunity to shape and scale Neon&rsquo;s product and culture, making a direct impact on our growth and success. You&rsquo;ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
 
 
 The Role
 
 
 The Payment Operations Analyst plays a critical role in ensuring the smooth day-to-day execution of Neon Pay&rsquo;s payments operations. You&rsquo;ll manage dispute resolution, fraud investigation, and transaction performance tracking &mdash; providing the data and insights that fuel our payment optimization and risk strategies.
 
 
 This is a hands-on operational role that sits within the Payments function, working closely with product managers and partners to ensure accuracy, compliance, and continuous improvement.
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Manage dispute and chargeback processes from intake to resolution.
 </li>
 <li>
 Conduct fraud investigations and escalate patterns to product and risk leads.
 </li>
 <li>
 Track and analyze performance metrics such as authorization rates, decline reasons, and fraud losses.
 </li>
 <li>
 Support reporting and KPI tracking for payment optimization and risk performance.
 </li>
 <li>
 Document workflows, maintain compliance standards, and identify areas for process improvement.
 </li>
 <li>
 Collaborate with Product, Engineering, and external partners to strengthen operations and data accuracy.
 
 
 </li>
 </ul>
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 3&ndash;5 years&rsquo; experience in payments operations, fraud/risk operations, or financial services.
 </li>
 <li>
 Strong analytical skills; comfortable working with data dashboards and performance reporting tools.
 </li>
 <li>
 Detail-oriented, process-driven, and proactive in identifying inefficiencies.
 </li>
 <li>
 Strong communicator, able to work effectively across product, operations, and external teams.
 </li>
 </ul>
</div>

Payments Performance Analyst

BeHeard Labs

<div>
 
 
 Location:
 
 Remote (San Francisco-based preferred)
 
 
 
 
 
 
 Growth Lead, BeHeard
 
 
 
 
 
 
 Build the engine behind the future of Customer &amp; Market Insights
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 The problem? Turn rapid early adoption into a repeatable, scalable growth machine.
 
 
 
 
 
 As our Growth Lead, you&rsquo;ll architect and own our go-to-market engine from scratch &mdash; defining how BeHeard attracts, activates, and retains marketers, product leaders, and CX teams who rely on us for automated customer insights and research.
 
 
 
 
 
 This is a true zero-to-one role. You&rsquo;ll work directly with the founders, shape strategy while staying close to execution, and build systems &mdash; not just campaigns. You&rsquo;ll run experiments across content, community, outbound, and product-led growth, while defining how the category of AI-powered Customer Research takes shape.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 
 Build the growth motion end-to-end &mdash; from early experiments to scalable systems, funnels, and repeatable GTM motions.
 
 
 
 
 
 Own GTM sprints across content, outbound, demand gen, partnerships, and PLG loops.
 
 
 
 
 
 Manage early customer programs &mdash; high-value betas, onboarding flows, activation, and feedback loops.
 
 
 
 
 
 Collaborate tightly with product &amp; engineering to shape conversion features, viral loops, integrations, and in-product upsell.
 
 
 
 
 
 Define and own key growth metrics &mdash; dashboards, reporting, and weekly experiments.
 
 
 
 
 
 Tell the BeHeard story through compelling, research-backed content and creative distribution.
 
 
 
 
 
 Operate fast &mdash; ship weekly, test constantly, and double down on what works.
 
 
 
 
 
 
 Who You Are
 
 
 
 
 
 
 2-5 years in growth, GTM, or product marketing at a modern SaaS, AI, or martech startup.
 
 
 
 
 
 Proven success launching or scaling a product &mdash; bonus points if you&rsquo;ve taken something from private beta &rarr; paying customers.
 
 
 
 
 
 Strategic + scrappy &mdash; equally comfortable building frameworks and doing hands-on execution.
 
 
 
 
 
 Deep product and user intuition, especially around marketer and product-led workflows.
 
 
 
 
 
 Execution-first operator who values speed, clarity, and measurable outcomes.
 
 
 
 
 
 Bonus: ex-founder or early operator who&rsquo;s built and owned a GTM engine before.
 
 
 
 
 
 
 Why BeHeard
 
 
 
 
 
 
 Category-defining opportunity &mdash; AI is reinventing how companies listen to customers; we&rsquo;re building the standard.
 
 
 
 
 
 Founders with real scale experience across GTM, product, and research automation.
 
 
 
 
 
 High trust, high velocity culture &mdash; no bureaucracy, just ownership and output.
 
 
 
 
 
 Meaningful equity &amp; compensation &mdash; we want owners, not employees.
 
 
 
 
 
 Massive market pull from restaurants, retail, SaaS, and multi-location businesses craving fast, actionable insights.
 
</div>

Growth Lead

Explore 138+ Customer success operations in San Francisco this December. Find roles across top companies and apply now to boost your career.