customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

customer success representative

BB Holdings

Customer Experience Representative Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Experience Representative to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Experience Representative you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or offs</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options)</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position. Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Experience Representative

My Tutor Source (MTS)

Job Title: Customer Success Specialist Location: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Specialist

Quality Resource Pvt Ltd

<div>
 
 Quality Resource Private Limited a Multinational Digital Marketing Company
 
 enables organizations of all sizes to manage their Digital Marketing needs through SEO, Landing pages, Reviews and Reputation Management, PPC, Website Optimization, Social Media, Web and Mobile Apps development.
 
 
 We&rsquo;re currently looking for
 
 Customer Success Specialist (Night Shift
 
 ) in our
 
 Lahore office
 
 . This is a pure prospecting role,
 
 Managing Outbound calling, Customer Retention, Customer Activation and Upselling
 
 to the prospective clients. Successful candidates must be Social, Analytical, possess an aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal
 
 Customer Success Specialist
 
 should engage with customers, maximize value, and create strategies to grow our customer base.
 
 
 
 Salary Slab:
 
 Rs. 100,000 to Rs 150,000 base pay plus incentives.
 
 
 
 Office location:
 
 Main Boulevard Gulberg, Lahore.
 
 
 
 Work Hours:
 
 6:00 PM to 3:00 AM. (Monday &ndash; Friday)
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and manage client portfolios.
 </li>
 <li>
 Sustain business growth and profitability by maximizing value through upsell.
 </li>
 <li>
 Analyze customer data to improve customer experience.
 </li>
 <li>
 Hold product demonstrations for customers.
 </li>
 <li>
 Improve onboarding processes.
 </li>
 <li>
 Evaluate and improve tutorials and other communication infrastructure.
 </li>
 <li>
 Mediate between clients and the organization.
 </li>
 <li>
 Handle and resolve customer requests and complaints.
 </li>
 <li>
 Minimize customer churn.
 </li>
 <li>
 Aid in product design and product development.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 2+ years proven experience in customer success/service/sales or Communications or Bachelors Degree.
 </li>
 <li>
 Highly organized and able to multitask. Self-driven and proactive nature.
 </li>
 <li>
 Excellent communication and interpersonal skills. Demonstrate leadership qualities.
 </li>
 <li>
 High computer literacy and ability to learn new software.
 </li>
 <li>
 Knowledge of customer success processes. Experience in document creation.
 </li>
 <li>
 Patient and active listener. Passion for sales
 </li>
 <li>
 Experience utilizing CRM systems, and Microsoft office.
 </li>
 <li>
 1+years of successful revenue-based sales experience.
 </li>
 <li>
 Working understanding of data protection technologies.
 
 
 </li>
 </ul>
 
 Why work with us?
 
 
 
 <ul>
 <li>
 Quality Resource Pvt. Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
 </li>
 <li>
 When we see something that could be improved, we get to work inventing the solution.
 </li>
 <li>
 Our people demonstrate our winning culture through positive and meaningful relationships.
 </li>
 <li>
 We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
 </li>
 <li>
 Our team members&rsquo; health and wellness is our priority as well as rewarding them for their hard work.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 EOBI.
 </li>
 <li>
 Gratuity.
 </li>
 <li>
 Medical insurance.
 </li>
 <li>
 Free Parking.
 </li>
 <li>
 Subsidized Food Facility.
 </li>
 <li>
 Annual Bonus.
 </li>
 <li>
 Annual Paid Leaves.
 </li>
 <li>
 Drop Facility
 </li>
 </ul>
</div>

Billing Freedom

NIGHT SHIFT 5pm-2am We&rsquo;re looking for a proactive, empathetic, and results-driven Customer Success Specialist to join our growing team. The ideal candidate will serve as the primary point of contact for our clients &mdash; ensuring they are supported, informed, and achieving success with our products and services.Key Responsibilities:<ul><li>Build and maintain strong relationships with clients, acting as their trusted advisor.</li><li>Guide new customers through onboarding and training processes.</li><li>Monitor customer satisfaction and take proactive measures to improve retention.</li><li>Collaborate with internal teams (Sales, Product, Operations) to resolve issues efficiently.</li><li>Identify opportunities for upselling or cross-selling based on customer needs.</li><li>Track customer interactions and maintain detailed CRM documentation.</li><li>Provide timely updates, insights, and reports to management on client health and engagement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Client Relations.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to multitask and thrive in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>This is a night on-site shift, 5pm-2am. Are you willing to working during these hours?</li></ul>Work Location: In person

Job Title: Customer Success Specialist Location: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Executive

HR Force International

Key Responsibilities:<ul><li>Build and maintain strong, long-term relationships with assigned customers.</li><li>Assist clients with onboarding, training, and adoption of the company&rsquo;s solutions.</li><li>Monitor customer health scores, engagement levels, and usage data to ensure satisfaction.</li><li>Address client queries promptly and coordinate with technical or product teams for issue resolution.</li><li>Conduct regular check-ins and business reviews with customers to ensure alignment.</li><li>Act as a customer advocate, communicating feedback and feature requests to the product team.</li><li>Collaborate with the Sales and Product departments to identify opportunities for expansion or upselling.</li><li>Maintain accurate records of customer interactions and activities using CRM tools.</li><li>Prepare and deliver presentations or reports on client performance and satisfaction metrics.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, IT, or a related field.</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS or tech-based environments).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical thinking.</li><li>Experience working with CRM systems (e.g., HubSpot, Salesforce, or Zoho).</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs175,000.00 per monthWork Location: In person

DS Marketing Agency

We are hiring a Customer Success Manager to manage U.S-based clients, ensure smooth onboarding, maintain strong communication, and deliver successful digital marketing campaign performance.Key Responsibilities<ul><li>Manage day-to-day communication with U.S clients</li><li>Understand client goals and ensure campaign delivery (SEO, GMB, PPC, Social Media)</li><li>Track campaign performance and share weekly/monthly reports</li><li>Coordinate with internal SEO, PPC, and Creative teams to deliver tasks</li><li>Handle client escalations and ensure customer satisfaction</li><li>Conduct onboarding, project kick-offs, and review meetings</li><li>Maintain CRM records &amp; follow-ups</li><li>Identify upsell/cross-sell opportunities</li><li>Ensure client retention and long-term business relationship</li></ul>Requirements<ul><li>Proven experience in digital marketing or agency-based client handling</li><li>Strong communication skills (English Mandatory)</li><li>Knowledge of SEO, Google My Business, Meta Ads, &amp; PPC campaign basics</li><li>Ability to multitask &amp; manage multiple accounts</li><li>Strong reporting, client communication, and problem-solving skills</li><li>CRM and task management experience preferred (HubSpot/Trello/Asana)</li></ul>Benefits<ul><li>Competitive salary + Bonuses</li><li>Saturday &amp; Sunday Off</li><li>Career Growth in Digital Marketing</li><li>Friendly &amp; skilled professional environment</li></ul>Job Types: Full-time, FresherWork Location: In person

Customer Success Manager

Explore 821+ Customer success representative in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

821 customer success representative jobs IN Lahore Pakistan

Customer Experience Representative

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Executive

Customer Success Specialist

Customer Success Manager