customer success representative

DYNAMIC SOLUTIONS

Job Title: Customer Success RepresentativeJob Type: Full-Time Shift: RotationalJob Summary:We are seeking proactive and customer-oriented individuals to join our Customer Success team. The ideal candidate will handle customer interactions across multiple channels, ensuring timely resolution of queries while maintaining high service standards.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, and ticketing systems</li><li>Make outbound calls for follow-ups and feedback</li><li>Identify and resolve customer issues effectively</li><li>Coordinate with internal teams for issue resolution</li><li>Maintain accurate records in CRM systems</li><li>Support process improvements and customer experience initiatives</li><li>Identify upselling opportunities where relevant</li><li>Handle escalations and ensure proper closure</li></ul>Requirements:<ul><li>Minimum Intermediate qualification</li><li>6+ months of experience in customer support or a similar role</li><li>Strong verbal and written communication skills</li><li>Basic technical troubleshooting knowledge</li><li>Proficiency in MS Excel or Google Sheets</li><li>Ability to work in rotational shifts</li><li>Strong problem-solving and customer-handling skills</li></ul>Preferred Skills:<ul><li>Customer-first attitude</li><li>Ability to multitask and manage time effectively</li><li>Attention to detail</li></ul>Apply now to be part of a dynamic and growing team.Work Location: In person

Customer Success Representative

FlairsTech

<div><div><div><div>Requirements and responsibilities<div><h1 class="jobSectionHeader">
Job Description:</h1> 
<ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul> 
Requirements: 
<ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Hurak Education Services

*Excellent spoken and written English is a must.About CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Success ExecutivePosition Title: Customer Success ExecutiveTiming: 12:30 PM to 09:30 PM.Location: DHA Phase 6 LahoreJob Type: On-SiteResponsibilities<ul><li>Handle Queries, Requests and Complaints from customers tactfully.</li><li>Class management, Exam bookings, certifications and any other operational task.</li><li>Follow standard processes and procedures when it comes to providing the solution.</li><li>Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.</li><li>Achieve superior customer engagement and ensure a significant improvement in customer experience.</li><li>Must be able to overcome objections and handle customer pushback.</li></ul>Qualifications<ul><li>Bachelor's degree or relevant work experience</li><li>Proficiency in English skills, both writing and verbal</li><li>2 or 2+ year of experience, Fresher&rsquo;s can also apply.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you easily commute to DHA Phase 6 Lahore ?</li><li>What is your current salary ?</li><li>How fluent are you in English language ?</li></ul>Work Location: In person

ModernEdge AI

About ModernEdgeModernEdge is a fast-growing startup helping small and medium-sized businesses scale with modern systems and solutions. In just 2 months, we've grown to nearly $1M in revenue &mdash; and demand continues to accelerate. We work with trades businesses and local service companies across the United States.Job SummaryWe're looking for a Virtual Assistant &amp; Customer Success Representative who is personable, organized, and sales-savvy. In this hybrid role, you'll manage customer communications, respond to inquiries, call warm leads, and help close deals &mdash; all while keeping our operations running smoothly behind the scenes.Responsibilities<ul><li>Respond to customer inquiries professionally via email and phone</li><li>Manage inboxes and ensure timely, organized communication</li><li>Collect and document customer feedback to support continuous improvement</li><li>Call warm leads and guide them toward a decision</li><li>Correspond with existing customers to ensure satisfaction and retain accounts</li><li>Follow up on open opportunities and help close inbound leads</li><li>Maintain accurate notes, records, and lead statuses in our CRM</li></ul>Requirements<ul><li>Strong verbal and written communication skills</li><li>Natural ability to build rapport and move conversations toward a close</li><li>Highly organized with the ability to manage multiple tasks efficiently</li><li>Self-motivated and able to work independently in a remote setting</li><li>Comfortable with email, basic CRM tools, and administrative tasks</li><li>Experience in customer service, sales, or a virtual assistant role is a plus &mdash; not required</li></ul>Compensation &amp; Benefits<ul><li>Competitive base pay ($500 per month)</li><li>Performance-based incentive structure tied to lead closures and customer outcomes (up to $3,000 per month)</li><li>Bonuses for top performers</li><li>Opportunity to grow into a larger role as the company scales</li></ul>Why Join ModernEdge<ul><li>Nearly $1M in revenue generated in just 2 months &mdash; real traction, not just potential</li><li>Work directly with a fast-moving startup team where your impact is felt immediately</li><li>Strong earning upside through performance incentives</li><li>Be part of a company on a steep growth trajectory</li></ul>Pay: $500.00 - $1,000.00 per monthWork Location: Remote

Virtual Assistant & Customer Success Representative

FieldFlō

<div>
 
 
 Customer Support Representative
 
 
 
 
 
 
 
 FieldFl&omacr; | Full-time | Remote Central/West or Hybrid in Colorado
 
 
 
 
 
 
 
 About FieldFl&omacr;
 
 
 
 
 
 
 
 FieldFl&omacr; is a management platform purpose-built for specialty subcontractors in construction and field services. We help trade contractors streamline operations, strengthen safety, and gain real-time project visibility. We are rapidly scaling, and our customers are at the heart of what we do.
 
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 
 We are seeking a detail-oriented, customer-focused Customer Support Representative to be the first point of contact for FieldFl&omacr; customers. In this critical role, you will help customers navigate our software, troubleshoot issues, and gain confidence in our platform. Because of the complexity of the specialty subcontractor industry,&nbsp;direct experience in construction or field services is vital&nbsp;for a successful transition and steep learning curve. You will also partner closely with our Customer Success team on administrative tasks and customer education.
 
 
 
 
 
 
 
 Core ResponsibilitiesCustomer Support &amp; Issue Resolution
 
 
 <ul>
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 Serve as the first point of contact for all customer inquiries via email/Intercom, phone, and chat.
 </li>
 <li>
 Troubleshoot product issues, answer questions, and provide timely, friendly, and effective solutions.
 </li>
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 Ensure all customer interactions and issues are clearly documented and followed through to resolution.
 </li>
 </ul>
 
 
 
 
 
 Knowledge Base &amp; Documentation
 
 
 <ul>
 <li>
 Contribute to our Help Center articles, FAQs, and training resources to improve customer self-service.
 </li>
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 Identify common issues and documentation gaps, proactively updating resources and improving software utilization within our support tools (e.g., Intercom).
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Customer Success, Product, and Engineering to escalate technical issues and share customer feedback/trends that inform product improvements.
 </li>
 <li>
 Act as a strong internal advocate for an exceptional customer experience.
 </li>
 </ul>
 
 
 
 
 
 Administrative &amp; Process Improvement
 
 
 <ul>
 <li>
 Assist the Customer Success team with scheduling, reporting, and data entry.
 </li>
 <li>
 Log customer interactions and maintain accurate records using HubSpot CRM.
 </li>
 <li>
 Identify and implement opportunities to improve support workflows, response times, and internal processes.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Experience
 
 
 <ul>
 <li>
 1-3 years of proven experience in the construction industry, field services, or a related environment.
 </li>
 <li>
 Strong written and verbal communication skills with an unwavering customer-first mindset.
 </li>
 <li>
 High attention to detail and strong organizational skills.
 </li>
 <li>
 Ability to troubleshoot complex problems, think critically, and follow issues through to resolution.
 </li>
 <li>
 A collaborative attitude with comfort working cross-functionally across multiple teams.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
 </li>
 <li>
 Curiosity and eagerness to learn the FieldFl&omacr; platform and our customers' industries.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience in a SaaS support, customer service, or customer success role.
 </li>
 <li>
 Familiarity with customer support and CRM tools such as Intercom and HubSpot.
 </li>
 <li>
 Interest in growing into Customer Success, Product, or Support leadership over time.
 </li>
 </ul>
 
 
 
 
 
 Why FieldFl&omacr;
 
 
 <ul>
 <li>
 Build something meaningful for customers who do vital work in the real world.
 </li>
 <li>
 Join a high-growth company with opportunities to learn and advance your career.
 </li>
 <li>
 Work with a smart, mission-driven team that values ownership, curiosity, and teamwork.
 </li>
 <li>
 Competitive compensation, benefits, and room to grow.&nbsp;Current salary range $50-$60K, plus variable up to $5,000 annually depending on met goals.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 FieldFl&omacr; Equal Opportunity &amp; Hiring Practices Statement
 
 
 
 FieldFl&omacr; is proud to be an Equal Opportunity Employer.
 
 
 
 
 We&rsquo;re building a team of talented, kind, and driven people, and we believe great work happens when everyone feels respected, supported, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable law.
 
 
 
 
 
 
 
 Employment with FieldFl&omacr; is contingent upon the successful completion of any applicable background checks, which are conducted in compliance with federal, state, and local laws.
 
 
 
 
 
 
 
 Candidates must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship.
 
 
 
 
 We are deeply committed to&nbsp;fair, consistent, and thoughtful hiring practices&nbsp;and to creating a workplace where everyone has the opportunity to do their best work.
 
 
 
 
 If you need a reasonable accommodation during the application or interview process, just let us know &mdash; we&rsquo;re happy to help.
 
 
 
 
 
</div>

Customer Support Representative

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

Nysonian Inc.

<div>
 
 Location:
 
 Islamabad, Pakistan (Onsite)
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 About Nysonian
 
 
 
 Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.
 
 
 
 Our Fast-Growing Portfolio Includes
 
 
 
 <ul>
 <li>
 NOBL Travel &mdash; redefining modern travel with design, durability, and performance
 </li>
 <li>
 FLO Pilates &mdash; bringing Pilates into homes and wardrobes globally
 
 
 </li>
 </ul>
 With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.
 
 
 Core Values: Winners&rsquo; Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership
 
 
 
 About The Role
 
 
 
 As a Customer Support Representative specializing in retention and growth, you will own the customer experience end-to-end, ensuring satisfaction, resolving issues proactively, and driving value in every interaction. This role goes beyond traditional support; you will identify opportunities to upsell and maximize lifetime value while strengthening long-term loyalty. By leveraging data, insights, and operational tools, you will deliver a measurable impact on retention metrics and revenue growth, collaborating closely with cross-functional teams to align customer success strategies with broader business objectives.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Omnichannel Customer Engagement: Manage and respond to customer inquiries across phone, email, and chat channels with professionalism, speed, and consistency, ensuring a superior service experience.
 </li>
 <li>
 Retention &amp; Loyalty Optimization: Proactively identify customer needs and preferences to strengthen relationships, drive retention, and enhance long-term customer lifetime value.
 </li>
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 Revenue Enablement through Upselling: Strategically leverage upsell and cross-sell opportunities by recommending tailored solutions that align with customer goals and business outcomes.
 </li>
 <li>
 Consultative Sales Execution: Employ a structured, consultative approach to close deals, meeting or exceeding retention and revenue targets while maintaining exceptional service standards.
 </li>
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 Data-Driven Recordkeeping &amp; CRM Discipline: Maintain accurate, detailed records of all interactions, transactions, and upsell activity to ensure operational visibility and inform strategic decisions.
 </li>
 <li>
 Cross-Functional Collaboration &amp; Issue Resolution: Partner with marketing, product, and customer success teams to address complex customer needs, escalate and resolve issues, and continuously enhance the customer experience.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Proven Customer Retention Experience: Minimum 4 years in customer support or related roles, with demonstrated success in retention and upselling within US/UK retail or e-commerce.
 </li>
 <li>
 Advanced Communication Skills: Exceptional proficiency in English, both written and spoken, enabling clear, professional, and persuasive customer interactions.
 </li>
 <li>
 Customer-Centric Expertise: Strong track record of building trust, resolving issues effectively, and delivering high-value solutions that drive loyalty.
 </li>
 <li>
 Revenue-Oriented Sales Ability: Skilled in upselling and deal closure, consistently achieving or exceeding retention and sales targets.
 </li>
 <li>
 Technical Fluency: Experienced with CRM systems (Gorgias preferred) and e-commerce platforms such as Shopify and Facebook Ads.
 </li>
 <li>
 Analytical Problem-Solving: Adept at managing complex customer situations calmly and efficiently, with data-informed decision-making.
 </li>
 <li>
 High Adaptability &amp; Execution: Thrives in fast-paced environments, balancing multiple priorities while maintaining consistent service excellence.
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Love Working at Nysonian
 
 
 
 <ul>
 <li>
 Collaborate with high-performing teams across fast-growing global brands
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 Meaningful opportunities for growth, ownership, and impact
 </li>
 <li>
 A culture built on accountability, transparency, and execution
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 Competitive compensation, benefits, and wellness-focused perks
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.
</div>

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