customer success representative

eLuma

<div>The Business Development Representative (BDR) is responsible for creating qualified sales opportunities for our Account Executive team through strategic outbound prospecting, inbound lead follow-up, and account-based outreach. This role serves as the front end of our sales organization by identifying school districts with staffing challenges, engaging key decision-makers, and generating high-quality discovery meetings that ultimately become new partnerships.
This is an ideal role for someone who enjoys building relationships, thrives in a goal-oriented environment, and wants to make a meaningful impact in K-12 education.
What You'll Do<ul><li>
Execute strategic outbound prospecting through phone, email, LinkedIn, conferences, and other outreach channels.</li><li>
Qualify inbound marketing leads and respond promptly to inquiries.</li><li>
Identify and engage Superintendents, Special Education Directors, Student Services leaders, HR leaders, and Purchasing contacts.</li><li>
Conduct discovery conversations to understand district staffing challenges, service gaps, and organizational priorities.</li><li>
Clearly communicate eLuma's value proposition and how our solutions help districts improve student outcomes while addressing staffing shortages.</li><li>
Schedule qualified discovery meetings for Account Executives.</li><li>
Collaborate closely with Sales, Marketing, Customer Success, and Proposal teams to support territory strategies and campaign execution.</li><li>
Maintain accurate prospecting activity, notes, and pipeline data in HubSpot.</li><li>
Participate in weekly pipeline reviews, coaching sessions, and sales development training.</li><li>
Consistently achieve or exceed monthly activity and opportunity generation goals.</li><li>
Research and identify prospective school districts and educational organizations that align with eLuma's Ideal Customer Profile.</li></ul>
<h1 class="jobSectionHeader">Success Metrics</h1>
Success in this role is measured by:<ul><li>
Qualified meetings scheduled</li><li>
Sales opportunities created</li><li>
Pipeline generated</li><li>
Outbound activity (calls, emails, LinkedIn outreach)</li><li>
Speed of inbound lead response</li><li>
CRM accuracy and consistency</li><li>
Contribution to overall sales pipeline growth</li></ul>
Required<ul><li>
Bachelor's degree or equivalent experience.</li><li>
1&ndash;3 years of experience in business development, inside sales, sales development, account management, or another customer-facing role.</li><li>
Excellent verbal and written communication skills.</li><li>
Comfortable making outbound calls and engaging new prospects daily.</li><li>
Strong organizational skills and attention to detail.</li><li>
Self-motivated with the ability to prioritize work independently.</li><li>
Experience using CRM platforms (HubSpot preferred).</li></ul><h3 class="jobSectionHeader">
Preferred</h3>
We highly value candidates with experience in K-12 education.
This may include:<ul><li>
Special education teachers</li><li>
School counselors</li><li>
School psychologists</li><li>
Related service providers (SLP, OT, PT, Social Work)</li><li>
Special Education Coordinators</li><li>
District administrators</li><li>
Individuals who have supported K-12 schools in another professional capacity</li></ul><div><div>
What Makes Someone Successful Here</div></div>
You:<ul><li>
Enjoy meeting new people and starting conversations.</li><li>
Are naturally curious and ask thoughtful questions.</li><li>
Love the challenge of opening new doors.</li><li>
Are resilient and don't get discouraged by rejection.</li><li>
Are coachable and committed to continuous improvement.</li><li>
Stay organized and follow through on commitments.</li><li>
Thrive in a collaborative, team-first culture.</li><li>
Believe mission and performance can go hand in hand.</li></ul>
Candidates with an education background often bring valuable credibility because they understand the daily challenges school districts face. They can speak the language of educators, build trust quickly, and engage in meaningful conversations with district leaders about staffing, compliance, and student support.
While education experience is highly valued, candidates with strong sales experience and a passion for learning the K-12 market are also encouraged to apply.</div>

Business Development Representative

BIOTRONIK

Job Overview BIOTRONIK, a leading global medical technology company, is seeking a dedicated and professional Customer Solutions Representative to join our team in Lake Oswego, Oregon, United States. This is a Full-Time position offering a competitive hourly wage of $25.00 - $30.00 USD per hour. The successful candidate will be a primary point of contact for our valued customers, providing exceptional support and ensuring a seamless experience. This role is vital for upholding our commitment to quality and customer satisfaction, playing a key part in maintaining strong relationships with healthcare professionals and partners who rely on our life-saving technologies. Responsibilities As a Customer Solutions Representative, you will be responsible for a wide range of duties focused on delivering first-class service. Your key responsibilities will include:  <ul><li>Serving as the first point of contact for customer inquiries via phone, email, and digital platforms, responding in a professional and timely manner.</li><li>Providing accurate information regarding BIOTRONIK products, services, and order statuses.</li><li>Efficiently processing customer orders, returns, and exchanges with a high degree of accuracy.</li><li>Troubleshooting and resolving customer issues effectively, escalating complex cases to the appropriate internal teams when necessary.</li><li>Maintaining comprehensive and precise records of all customer interactions and transactions within our CRM system.</li><li>Collaborating closely with sales, logistics, and technical support teams to ensure a cohesive and positive customer journey.</li><li>Gathering customer feedback and sharing insights with relevant departments to contribute to the continuous improvement of our products and services.</li><li>Adhering to all company policies and industry regulations, particularly those pertaining to the medical device sector.</li></ul>Qualifications We are looking for a candidate with a strong background in customer service and a genuine passion for helping others. The ideal candidate will possess the following qualifications:  <ul><li>Proven experience in a customer service, client support, or a similar role.</li><li>Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.</li><li>Strong problem-solving abilities and a talent for thinking critically to find effective solutions.</li><li>Excellent organizational skills and a keen eye for detail.</li><li>The ability to work effectively in a fast-paced environment while remaining calm and composed.</li><li>Proficiency in using CRM software and the Microsoft Office Suite.</li><li>A collaborative and positive mindset, with a commitment to teamwork and achieving shared goals.</li><li>Experience within the healthcare, medical device, or a related regulated industry is highly desirable but not essential.</li></ul> Benefits BIOTRONIK is committed to our employees' well-being and professional growth. We offer a competitive benefits package that includes:  <ul><li>A comprehensive health and wellness programme.</li><li>A competitive retirement savings plan.</li><li>Generous paid time off and holiday entitlement.</li><li>Opportunities for ongoing professional development and training.</li><li>A supportive and innovative work environment where your contributions are valued.</li></ul>

Customer Solutions Representative

FlowX.ai

<div>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.
Mission
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.
What you would do on a daily basis:<ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul>
Who you are:<ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul>
What's in it for you:<ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul>
Location: New York City 
Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

OpenClinica

<div>About OpenClinica:
OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research. 
About the Role and Team:
The Customer Success Team Lead is responsible for the full researcher journey, from onboarding to the conclusion of a study. This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers&rsquo; studies, assisting in customer support, and conducting check-ins with researchers. You will be asked to think outside the box to create efficiencies in our processes and propel the vision of our company.<ul><li>
Location: Fully Remote in the U.S.</li><li>
Status: Full-time, Exempt</li><li>
Reports to: Vice President of Customer Success</li><li>
Comp.: Base Salary = $120,00. On Target Earnings = $140,000+</li></ul> 
What You Will Do:<ul><li>
Manage &amp; oversee the creation of various marketing and study recruitment materials</li><li>
Coordinate across internal and external teams to launch recruitment campaigns</li><li>
Build and maintain strong, long-lasting relationships with our researchers</li><li>
Help resolve escalated and complex questions and issues from customers</li><li>
Provide coaching, guidance, and mentorship to Customer Success Associates</li><li>
Make improvements to our current customer satisfaction methods and processes</li><li>
Communicate effectively with both clients and colleagues to understand &amp; service customer needs, maximize retention and growth, and communicate performance</li><li>
Act independently in directly managing the Success team &amp; tracking + driving efficiencies across all relevant KPIs with a focus on Net Revenue Retention</li><li>
Conduct client-facing calls and coordinate action items across internal and external teams</li><li>
Triage client support issues and deliver best-in-class service</li><li>
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them</li><li>
Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities</li></ul> 
Qualifications:
Required:<ul><li>
3+ years of professional experience in client-facing roles, including customer success, marketing, account management, or sales.</li><li>
A clinical background as a research coordinator or experience running or managing clinical trials</li><li>
Bachelor&rsquo;s Degree in related field.</li></ul>
Skills:<ul><li>
Excellent communication skills, both written and oral</li><li>
Organized and detail-oriented</li><li>
Autonomous in your work and the challenge of solving complex problems</li></ul> 
Nice to Have:<ul><li>
An understanding of (or even a passion for) social media marketing platforms including but not limited to: Facebook, Instagram, Twitter, TikTok, and Snapchat</li><li>
Familiar with Canva</li></ul></div>

Customer Success Team Lead

HealthCare Business Services Inc.

<div>Description:

RevCycle is growing, and we&rsquo;re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our August training class.
Position Summary:<ul><li>
Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.</li><li>
This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.</li></ul>
Essential Duties and Responsibilities:<ul><li>
Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues</li><li>
Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections</li><li>
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)</li><li>
Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines</li><li>
Manages both common and challenging objections and concerns from consumers</li><li>
Discusses and helps consumer think through payment resources and makes necessary referrals to the client</li><li>
Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call</li><li>
Maintains working understanding of account requirements, leveraging related documentation and resources as needed</li><li>
Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance</li><li>
Skillfully works within both internal and client systems</li><li>
Adheres to company Core Values and Strategic Anchors</li><li>
May learn and perform other duties and responsibilities as assigned based on business needs</li></ul>
Requirements:

Required Knowledge, Skills and Abilities:<ul><li>
Prior work experience in a call center and healthcare customer service setting is preferred</li><li>
Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.</li><li>
Working knowledge of medical billing and coding is preferred</li><li>
Prior work experience in a medical office and/or general understanding of health insurance is preferred</li><li>
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools</li><li>
Able to navigate multiple computer applications and databases</li><li>
Moderate to advanced computer keyboard typing and navigation skill</li><li>
Able to communicate on the phone and navigate multiple computer systems simultaneously</li><li>
Able to overcome patient objections and obstacles to negotiate payment successfully</li><li>
Reliable and responsible. Arrives on time and uses time productively and efficiently</li><li>
Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes</li><li>
Possesses and demonstrates professional judgement and operates with client business acumen.</li><li>
Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information</li><li>
Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages</li><li>
Self-motivation and committed to career success</li><li>
High School Diploma or equivalent (i.e., GED) required</li><li>
Prior supervisory experience is welcome in this growing company</li></ul>
Work Environment:
Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers.
Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals.
Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is &ldquo;at will.&rdquo;</div>

Healthcare Customer Service Representative (SC)

TalentPop App

<div>
 "
 
 
 Sales Support Rep &ndash; Email &amp; Chat (Remote)
 
 
 Be the Brand&rsquo;s Voice. Support Customers. Drive Revenue.
 
 
 
 TalentPop App
 
 is looking for a results-driven
 
 Sales Support Rep &ndash; Email &amp; Chat
 
 who can deliver world-class written support while identifying revenue opportunities through upselling, cross-selling, and retention.
 
 
 This is a fully remote, non-voice position focused entirely on professional written communication. If you enjoy solving customer concerns and naturally identifying sales opportunities within conversations, this role is for you.
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK
 
 
 To ensure your application is reviewed by the Recruitment Team, you
 
 must
 
 follow these steps exactly. Applications that do not follow these instructions will not be reviewed.
 
 
 <ul>
 <li>
 When selecting the position during your application, choose &ldquo;Brand Concierge&rdquo;.
 </li>
 <li>
 Enter the application code BCS in the required field.
 
 
 </li>
 </ul>
 Your Responsibilities
 
 
 Customer Support &amp; Retention
 
 
 <ul>
 <li>
 Handle customer inquiries via email and live chat.
 </li>
 <li>
 Resolve product and order concerns accurately and efficiently.
 </li>
 <li>
 Maintain high customer satisfaction scores and fast resolution times.
 </li>
 <li>
 Identify potential churn risks and implement proactive retention strategies.
 
 
 </li>
 </ul>
 Sales &amp; Revenue Growth
 
 
 <ul>
 <li>
 Identify upsell and cross-sell opportunities during support interactions.
 </li>
 <li>
 Educate customers on premium features, add-ons, and expanded services.
 </li>
 <li>
 Clearly communicate product value and return on investment.
 </li>
 <li>
 Contribute to monthly expansion and retention revenue targets.
 
 
 </li>
 </ul>
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 At least 1 year of experience in Customer Support, Customer Success, or Inside Sales (SaaS or E-commerce preferred).
 </li>
 <li>
 Excellent written English communication skills.
 </li>
 <li>
 Experience with CRM platforms such as HubSpot or Salesforce.
 </li>
 <li>
 Experience with helpdesk tools such as Zendesk, Intercom, or similar systems.
 </li>
 <li>
 Strong KPI-driven mindset focused on service quality and revenue growth.
 </li>
 <li>
 Understanding of e-commerce operations and online customer experience.
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary.
 </li>
 <li>
 Commission structure and performance-based bonuses.
 </li>
 <li>
 100% permanent work-from-home setup.
 </li>
 <li>
 Health coverage (HMO or monthly stipend).
 </li>
 <li>
 Paid time off.
 </li>
 <li>
 Clear career growth opportunities in Customer Success and Sales.
 
 
 </li>
 </ul>
 Technical Requirements
 
 
 <ul>
 <li>
 Reliable personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 Stable wired internet connection (minimum 25 Mbps download and upload).
 </li>
 <li>
 Quiet and professional workspace suitable for written customer interactions.
 
 
 </li>
 </ul>
 
 Ready to turn written conversations into measurable revenue growth? Apply today to become our next Sales Support Rep &ndash; Email &amp; Chat.
 
 
 
 "
</div>

Sales Support Rep – Email & Chat (Remote)

Modivcare

<div>Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!<h1 class="jobSectionHeader">
MUST LIVE IN MAINE</h1><h1 class="jobSectionHeader">
Required Start date: 8/18/2026</h1><h1 class="jobSectionHeader">
Shifts include:</h1>
Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes.
Work from Home Requirements<ul><li>
High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)</li><li>
Ability to directly hardwire to modem</li><li>
Dedicated work area separated from other living spaces to ensure privacy of sensitive information</li><li>
Ability to attend 100% of training and be on camera for the first 30 days of employment</li></ul>
This role&hellip;<ul><li>
Assists customers with transportation questions and concerns</li><li>
Schedules, modifies, and cancels reservations as requested</li><li>
Obtains and documents details of customer complaints and concerns</li><li>
Ensures all relevant customer information is accurately documented</li><li>
Attends required meetings and adheres to company policies and procedures</li><li>
Maintains acceptable attendance and punctuality standards</li><li>
Ensures accurate trip data entry and documentation</li><li>
Maintains a polite, professional, and courteous demeanor at all times</li><li>
Demonstrates commitment to producing high-quality work</li><li>
Refers unresolved customer grievances to appropriate departments for further investigation and resolution</li><li>
Promotes a positive and collaborative working environment</li><li>
Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage</li><li>
Participates in additional projects or duties as assigned</li></ul>
We are interested in speaking with individuals with the following&hellip;<ul><li>
High School Diploma preferred</li><li>
0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience</li><li>
Excellent customer service and interpersonal skills with the ability to work independently and as part of a team</li><li>
Ability to quickly learn new technology and processes. Understand and follow complex instructions</li><li>
Ability to accurately type at least 35 words per minute</li></ul>
Pay Rate- $16.00/hr
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.
Modivcare&rsquo;s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:<ul><li>
Medical, Dental, and Vision insurance</li><li>
Employer Paid Basic Life Insurance and AD&amp;D</li><li>
Voluntary Life Insurance (Employee/Spouse/Child)</li><li>
Health Care and Dependent Care Flexible Spending Accounts</li>
Pre-Tax and Post <li>-Tax Commuter and Parking Benefits</li><li>
401(k) Retirement Savings Plan with Company Match</li><li>
Paid Time Off</li><li>
Paid Parental Leave</li><li>
Short-Term and Long-Term Disability</li><li>
Tuition Reimbursement</li><li>
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)</li></ul>
Modivcare is an Equal Opportunity Employer.<ul><li>
EEO is The Law - click here for more information</li><li>
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled</li><li>
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com</li></ul></div>

Customer Service Representative - ME Only, WFH

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