customer success representative

Jadeer

<div>Join Our Vibrant Team as a Customer Success Manager!
Are you passionate about building strong client relationships and ensuring customers achieve real value from innovative technology? If so, we&rsquo;re looking for someone like you to join our dynamic team.
We are Future Group, a premier company specializing in cutting-edge AI solutions. With a strong track record of innovation, we have established ourselves as leaders in delivering advanced technology solutions. As we continue to grow, we are looking for a Customer Success Manager who will play a key role in strengthening client relationships and maximizing customer value from our AI-driven products and services.
What You'll Be Doing
As a Customer Success Manager, you will be responsible for building long-term relationships with our clients, ensuring they successfully adopt and gain maximum value from our AI solutions. You will serve as the primary point of contact for customers, helping them navigate our products, resolve challenges, and identify opportunities to grow their engagement with Future Group.
You will work closely with product, and technical teams to ensure a seamless customer experience and contribute to improving our offerings based on client feedback.
Key Responsibilities<h5 class="jobSectionHeader">
1. Product Strategy &amp; Customer Insights</h5>
AI Portfolio Support 
Collaborate with product teams to support the lifecycle of current AI products and contribute insights that help shape future product improvements.
Customer-Driven Roadmap 
Provide valuable customer feedback and market insights to help guide product roadmap decisions and ensure solutions align with client needs.
Feature Ideation 
Identify opportunities for new features and improvements that increase customer adoption, retention, and overall satisfaction. Translate customer needs into clear business insights for the technical and product teams.<h5 class="jobSectionHeader">
2. Customer Engagement &amp; Advocacy</h5>
Client Engagement &amp; Meetings 
Act as a key representative of our products during client meetings alongside the sales team, presenting product capabilities, supporting demos, and addressing business-level inquiries.
Customer Relationship Management 
Build and maintain strong relationships with clients, serving as their trusted advisor and primary point of contact.
Voice of the Customer 
Conduct customer interviews and gather qualitative feedback to understand challenges, identify opportunities, and ensure our AI solutions meet the needs of our target segments.<h5 class="jobSectionHeader">
3. Go-to-Market &amp; Customer Success Support</h5>
Value Proposition Communication 
Help communicate the value of our AI solutions by clearly articulating the benefits, differentiators, and business impact to customers.
Sales Enablement Support 
Support sales and marketing teams by contributing insights, customer use cases, and feedback that help strengthen sales materials and positioning.
Customer Segment Insights 
Analyze customer segments and industries to better understand client needs and tailor communication and solutions accordingly.
Requirements for the Role<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or a related field.</li><li>
3+ years of experience in Customer Success, Account Management, or Client Relationship Management, preferably within the SaaS, AI, or technology sectors.</li><li>
Strong interpersonal and communication skills with the ability to build trust with clients and stakeholders.</li><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to analyze customer needs and translate them into actionable solutions.</li><li>
Highly organized with the ability to manage multiple accounts and priorities effectively.</li></ul>
What We Offer<ul><li>
Competitive salary with performance-based incentives.</li><li>
Opportunities for professional development and career growth.</li><li>
A vibrant and inclusive workplace culture that encourages innovation.</li><li>
Flexible working hours and a hybrid work model.</li><li>
The opportunity to work with cutting-edge AI technology and a global client base.</li></ul></div>

Customer Success Manager - (AI & SaaS)

Sutherland

<div>Company Description 
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. 
Job Description 
This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.
Benefits:<ul><li>
First waves = higher promotion chances</li><li>
Competitive package</li><li>
Fully paid training</li><li>
Medical and social insurance coverage</li><li>
Night shift allowance</li><li>
24/7 company-provided transportation</li><li>
Clear career development</li></ul> 

Qualifications 
<ul><li>
Strong Interpersonal Skills, such as effective communication and relationship-building</li><li>
Ability to handle customer complaints professionally and provide empathetic support</li><li>
Fluency in English</li><li>
Flexibility with night and overnight shifts</li><li>
Unviersirty graduate</li><li>
Previous experience in sales is mandatory</li></ul></div>

Wave 1 Customer Care Representative

Nysonian

<div>Location: Islamabad, Pakistan (Onsite) 
Employment Type: Full-time
About Nysonian 
Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.
Our Fast-Growing Portfolio Includes:
<ul><li>NOBL Travel &mdash; redefining modern travel with design, durability, and performance</li><li>
FLO Pilates &mdash; bringing Pilates into homes and wardrobes globally</li></ul>
With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.
Core Values: Winners' Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership
About the Role 
As a Customer Support Representative specializing in retention and growth, you will own the customer experience end-to-end, ensuring satisfaction, resolving issues proactively, and driving value in every interaction. This role goes beyond traditional support; you will identify opportunities to upsell and maximize lifetime value while strengthening long-term loyalty. By leveraging data, insights, and operational tools, you will deliver a measurable impact on retention metrics and revenue growth, collaborating closely with cross-functional teams to align customer success strategies with broader business objectives.
What You Will Do
<ul><li>Omnichannel Customer Engagement: Manage and respond to customer inquiries across phone, email, and chat channels with professionalism, speed, and consistency, ensuring a superior service experience. 
</li><li>
Retention &amp; Loyalty Optimization: Proactively identify customer needs and preferences to strengthen relationships, drive retention, and enhance long-term customer lifetime value. 
</li><li>
Revenue Enablement through Upselling: Strategically leverage upsell and cross-sell opportunities by recommending tailored solutions that align with customer goals and business outcomes. 
</li><li>
Consultative Sales Execution: Employ a structured, consultative approach to close deals, meeting or exceeding retention and revenue targets while maintaining exceptional service standards. 
</li><li>
Data-Driven Recordkeeping &amp; CRM Discipline: Maintain accurate, detailed records of all interactions, transactions, and upsell activity to ensure operational visibility and inform strategic decisions. 
</li><li>
Cross-Functional Collaboration &amp; Issue Resolution: Partner with marketing, product, and customer success teams to address complex customer needs, escalate and resolve issues, and continuously enhance the customer experience.</li></ul>
Who You Are
<ul><li>Proven Customer Retention Experience: Minimum 4 years in customer support or related roles, with demonstrated success in retention and upselling within US/UK retail or e-commerce. 
</li><li>
Advanced Communication Skills: Exceptional proficiency in English, both written and spoken, enabling clear, professional, and persuasive customer interactions. 
</li><li>
Customer-Centric Expertise: Strong track record of building trust, resolving issues effectively, and delivering high-value solutions that drive loyalty. 
</li><li>
Revenue-Oriented Sales Ability: Skilled in upselling and deal closure, consistently achieving or exceeding retention and sales targets. 
</li><li>
Technical Fluency: Experienced with CRM systems (Gorgias preferred) and e-commerce platforms such as Shopify and Facebook Ads. 
</li><li>
Analytical Problem-Solving: Adept at managing complex customer situations calmly and efficiently, with data-informed decision-making. 
</li><li>
High Adaptability &amp; Execution: Thrives in fast-paced environments, balancing multiple priorities while maintaining consistent service excellence.</li></ul>
Why You'll Love Working at Nysonian
<ul><li>Collaborate with high-performing teams across fast-growing global brands</li><li>
Meaningful opportunities for growth, ownership, and impact</li><li>
A culture built on accountability, transparency, and execution</li><li>
Competitive compensation, benefits, and wellness-focused perks</li></ul>
Our Commitment 
Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.</div>

Customer Support Representative

Brix

Customer Success SpecialistEnzo Dialer | Remote (Work from Home)About Enzo DialerAt Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.The Role: What You&rsquo;ll Do<ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul>Remote Work RequirementsTo be successful in this remote role, you must have:<ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul>Additional Details<ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul>Job Type: Full-timePay: E&pound;150.00 - E&pound;250.00 per hourExperience:<ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer success specialist

ECI Software Solutions

<div>Job Summary
Drive customer outcomes, retention, and expansion for larger, higher-touch customer accounts with greater complexity and revenue potential. As a Customer Success Manager, you&rsquo;ll serve as a trusted advisor to both executive and operational stakeholders, owning success planning, engagement strategy, and long-term value realization.
This role requires strong judgment, executive presence, and the ability to manage complex customer environments while influencing outcomes across multiple stakeholders.
Essential Job Duties
<ul><li>Own a portfolio of larger, higher-complexity customer accounts totaling approximately $2M in ARR
</li><li>Serve as the primary point of contact for customers with higher expectations and more complex success needs
</li><li>Develop and execute customized success plans, including maturity modeling and outcome tracking
</li><li>Lead monthly customer meetings and formal QBRs with executive and operational stakeholders
</li><li>Own retention outcomes by proactively identifying and mitigating churn risk
</li><li>Identify same-site and multi-site growth opportunities and partner with Sales to generate Customer Success Qualified Leads (CSQLs)
</li><li>Monitor adoption, engagement, and value realization metrics to ensure customers achieve measurable business outcomes
</li><li>Collaborate closely with Sales, Product, Support, and Implementation teams to align strategy and execution
</li><li>Act as a strong internal advocate for customers, ensuring issues, risks, and opportunities are addressed effectively
</li><li>Capture strategic customer feedback to inform product roadmap and continuous improvement initiatives
</li></ul>Required Education
Bachelor&rsquo;s Degree
Preferred Education (not required)
Bachelor&rsquo;s Degree
Degree Focus
Business, engineering, or a related field
Years of Experience Required
3 &ndash; 5 years
Specialty/Industry Experience
<ul><li>5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
</li></ul><ul><li>Proven experience managing complex, high-touch customer relationships
</li></ul><ul><li>Experience working with manufacturers or industrial technology customers strongly preferred
</li></ul>Management Experience
N/A
Other
Ability to travel to industry and department events 5-10 times per year.
Knowledge, Skills and Abilities Requirements
<ul><li>Executive-level communication and presentation skills
</li></ul><ul><li>Strong stakeholder management and relationship-building capabilities
</li></ul><ul><li>Analytical mindset with the ability to translate data into actionable insights
</li></ul><ul><li>Ability to negotiate, influence, and guide customer decision-making
</li></ul><ul><li>Highly organized with the ability to manage complex, multi-threaded accounts
</li></ul><ul><li>Proficiency with SaaS platforms, CRM systems, and modern productivity tools
</li></ul><ul><li>Comfortable operating in a fast-paced, evolving, high-growth environment</li></ul></div>

Customer Success Manager II

Elevate Reach

OverviewFashion should feel exciting from the very first interaction.We&rsquo;re hiring a Customer Onboarding Representative to help new customers discover, set up, and get the most out of our shopping experience. This role sits at the intersection of customer experience, style guidance, and brand storytelling.You&rsquo;ll guide new customers through their first purchases, help them explore collections, answer questions about sizing or features, and make sure their introduction to the brand feels personal and memorable.If you love fashion, enjoy helping people, and want to work with a team that treats culture and creativity as seriously as performance, this role is designed for you.What You&rsquo;ll Do<ul><li>Welcome new customers and guide them through their first shopping experience</li><li>Help customers navigate collections, sizing guides, and style features</li><li>Assist with account setup, order questions, and onboarding communications</li><li>Provide styling suggestions and product recommendations when customers ask</li><li>Share tips on how to get the most value from membership perks and promotions</li><li>Partner with the marketing and product teams to relay customer insights</li><li>Ensure every customer&rsquo;s first experience with the brand feels seamless and exciting</li></ul>What Makes This Role Different<ul><li>You&rsquo;re not just answering tickets, you&rsquo;re introducing people to a brand they&rsquo;ll love</li><li>You&rsquo;ll work closely with fashion, product, and creative teams</li><li>Customers are highly engaged, many come through referrals and social buzz</li><li>Your ideas for improving the customer journey are encouraged and implemented</li></ul>What We&rsquo;re Looking For<ul><li>Experience in customer service, onboarding, client success, or retail preferred</li><li>Interest in fashion, styling, or e-commerce brands</li><li>Excellent written and verbal communication skills</li><li>Comfortable with chat platforms, email support tools, and CRM systems</li><li>Organized and proactive when managing multiple conversations</li><li>Someone who genuinely enjoys helping people feel confident in what they buy</li></ul>Culture &amp; PerksThis is a fast-growing fashion brand built around creativity, collaboration, and great energy. The team values individuality and ideas from everyone.<ul><li>Remote-first team with flexible work schedules</li><li>Monthly clothing credit to shop the brand</li><li>Work-from-home stipend for office setup</li><li>Company-provided laptop and equipment</li><li>Health, dental, and vision coverage</li><li>Wellness and mental health support programs</li><li>Team events, brand launches, and early access to new collections</li><li>Clear paths into customer experience leadership, styling, or brand operations</li></ul>Pay: $52,000.00 - $68,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Customer Onboarding Representative (Remote)

Digital Promotix

Job Title: Customer Service Representative (CSR) &ndash; Fluent English Speaker | Sales FocusLocation: On-site Job Type: Full-time Industry: Sales / Customer SupportJob DescriptionWe are looking for a highly motivated and fluent English-speaking Customer Service Representative (CSR) to join our growing team. The ideal candidate should have excellent communication skills, confidence in speaking with international clients, and the ability to convert conversations into sales opportunities.This role is perfect for someone who is energetic, persuasive, and passionate about customer interaction and sales growth.Key Responsibilities<ul><li>Communicate professionally with international customers in fluent English</li><li>Handle inbound and outbound calls with confidence</li><li>Understand customer needs and promote company services effectively</li><li>Convert inquiries into successful sales opportunities</li><li>Maintain positive relationships with clients</li><li>Update customer information and interaction records</li><li>Work closely with the sales team to achieve targets</li></ul>Requirements<ul><li>Excellent spoken and written English</li><li>Strong communication and persuasion skills</li><li>Previous experience in CSR, call center, or sales is preferred</li><li>Ability to work in a fast-paced environment</li><li>Confident, professional, and customer-focused attitude</li><li>Basic computer skills</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives and bonuses</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Training and skill development</li></ul>How to ApplyInterested candidates with strong English communication and sales skills are encouraged to apply with their updated CV.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Fluent English Speaker | Sales Focus

Search 10000+ Customer success representative jobs near you this March. New roles added regularly across leading industries. Apply today.