customer success representative

Simbe Robotics

<h3>About the role</h3>We are seeking a dedicated Customer Success Representative to join our dynamic team. In this remote position, you will play a pivotal role in ensuring our customers have a seamless experience with our products and services, driving customer satisfaction and loyalty. Your proactive approach to client engagement will help foster long-term relationships and promote retention.<h3>Key responsibilities</h3><ul><li>Serve as the primary point of contact for customers, providing timely and effective support to address inquiries and resolve issues.</li><li>Conduct regular check-ins and follow-ups with customers to ensure they are getting the most value from our offerings.</li><li>Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to communicate customer feedback and identify opportunities for improvement.</li><li>Develop and maintain a thorough understanding of our products, customer profiles, and industry trends to effectively guide customers in their decision-making processes.</li><li>Create and manage customer onboarding processes, ensuring that new clients are set up for success from the start.</li><li>Monitor customer health metrics and establish proactive outreach strategies to mitigate churn and strengthen relationships.</li></ul><h3>Requirements</h3><ul><li>Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.</li><li>Excellent problem-solving abilities, demonstrating a customer-centric approach in resolving issues.</li><li>Proven organizational skills to manage multiple customer accounts and prioritize tasks effectively.</li><li>Familiarity with customer relationship management (CRM) software and other relevant tools that facilitate customer success initiatives.</li><li>Self-motivated and able to work independently in a remote environment while maintaining effective collaboration with team members.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer success, account management, or a related role, particularly within a SaaS or technology company.</li><li>Experience with data analysis and reporting, enabling you to interpret customer metrics and share insights with stakeholders.</li><li>Knowledge of customer success best practices and methodologies, contributing to the development of internal strategies and processes.</li><li>Familiarity with project management tools that can help streamline customer onboarding and support workflows.</li></ul><h3>Why join us</h3><ul><li>Be part of an innovative company that values customer feedback and fosters a culture of continuous improvement.</li><li>Enjoy the flexibility of a remote work environment while collaborating with a passionate and supportive team.</li><li>Contribute to meaningful projects that have a direct impact on customer satisfaction and business growth.</li><li>Access opportunities for professional development and career advancement within a rapidly evolving industry.</li><li>Participate in a collaborative culture that encourages creativity, teamwork, and the sharing of ideas.</li></ul>

Customer Success Representative

ShipMonk

<div><div>ShipMonk isn't just a 3PL &mdash; we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
</div>
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.

Whether it involves checking on a received product's bin location&mdash;while simultaneously planning a shipment with our warehouse manager&mdash;or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them. 
What you'll do:
<ul>
<li>The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution</li>
<li>Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to</li>
<li>The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner</li>
<li>Build sustainable, long-term relationships with merchants</li>
<li>Educate merchants on service offerings and help them proactively plan to minimize issues</li>
<li>Support merchant's projects and assist throughout their lifecycle</li>
<li>The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate</li>
</ul>
What you'll need:
<ul>
<li>1-2 years of experience in a Customer Service position</li>
<li>1-2 years of Experience in Logistics, Supply Chain, or E-Commerce</li>
<li>Bachelors Degree or equivalent work experience</li>
</ul><div>
About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions&mdash;all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
<ul>
<li>Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. 
<ul><li>Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.</li><li>Unrivaled Support: We provide hands-on, &quot;mom and pop&quot; support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.</li><li>Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.</li><li>Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.</li></ul></li>
</ul>
Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
<ul>
<li>Merchant-first: We handle the logistics so our merchants can focus on what they do best&mdash;growing their business.</li>
<li>People make ShipMonk: We believe in our team and invest in our people.</li>
<li>Own it: We take ownership of our work, our mistakes, and our successes.</li>
<li>Get sh*t done: We're a fast-paced, high-growth company that values action and results.</li>
<li>Change the score: We challenge the status quo, constantly innovating and improving.</li></ul> 


ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div>

Customer Service Representative

Filestage GmbH

<div><h1 class="jobSectionHeader">About Filestage</h1>
Filestage is the review and approval platform that helps teams get their work over the finish line with confidence. As content creation speeds up, the process of verifying and approving that work has become a major bottleneck. We provide the AI-powered infrastructure that ensures every file is checked, compliant, and approved before it is published. 
We are a fully remote team by design, built on a culture of high ownership, transparency and fast execution. Together, our mission is to create the trust layer for content creation in times of AI. 
With millions of users across thousands of companies&mdash;including Lufthansa, Rabobank, Sixt, and Sharp&mdash;we are an ambitious team solving real problems for the world's biggest brands. If you&rsquo;re looking for a key role in that mission, you&rsquo;ve found it!<ul><li>This role is fully remote and can be based anywhere in the Americas</li></ul><h1 class="jobSectionHeader">
What you&rsquo;ll be working on
</h1>This is your chance to help shape the future of our remote company. We believe that a strong Customer Success Team is the backbone of healthy business growth.<ul><li>
You own the customer journey and build deep relationships with your book of business. From onboarding through renewal (and everything in between), you guide your customers every step of the way. You make sure they feel supported, confident, and get maximum value from Filestage. You&rsquo;re not just a point of contact&mdash;you&rsquo;re a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage. You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step.</li><li>
You develop success plans that actually drive success. You work closely with each customer to understand their goals, challenges, and workflows. Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage.</li><li>
You spot risks before they become an issue. You keep a close eye on customer health, using data and insights to identify risks and opportunities early. Whether it&rsquo;s low engagement or an upsell opportunity, you take action fast and thoughtfully.</li><li>
You lead meaningful business reviews. You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward.</li><li>
You turn customers into experienced users. You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats. You make sure Filestage becomes part of their daily workflow. Don't worry, our customers are friendly and don't bite</li><li>
You advocate for your customers. You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business. You&rsquo;re always thinking ahead, suggesting improvements and championing ideas that will make their experience even better. 
</li></ul><h1 class="jobSectionHeader">
Life at Filestage</h1>
We believe people are more productive when they can choose their own schedule. So we&rsquo;re proud to offer fully-remote roles that give you the perfect balance between work and life.
Here are some of the benefits you can look forward to at Filestage:
<ul><li> Work from where you&rsquo;re happiest and enjoy a flexible schedule. We&rsquo;ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.<ul><li>
For this role, we&rsquo;re looking for someone based in Americas time zone to make sure there&rsquo;s a high time overlap with our team members, customers, and partners. Unfortunately, we can&rsquo;t consider candidates who are not based in this time zone.</li></ul></li>
<li> Meet up in real life. We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.</li>
<li> Enjoy a strong team culture. We&rsquo;re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.</li>
<li> Join a happy team. We&rsquo;ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.</li>
<li> Create a workspace that suits you. You&rsquo;ll get a &euro;1,500 budget for hardware, as well &euro;500 for home office to buy whatever you need to do your best work &ndash; including a computer, webcam, or standing desk.</li>
<li> Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You&rsquo;ll also get a half day on your birthday to give you a chance to celebrate!</li>
<li> Volunteer/Charity Day. Enjoy a Volunteer/Charity Day to support a cause close to your heart.</li>
<li> Continue to grow and develop your career. We care about your development and want you to be able to learn new things! After six months in the company, you&rsquo;ll get a budget to be able to use for personal development.</li>
<li>️ Make your voice heard. We trust our team members to make the best decisions to achieve their goals, so you won&rsquo;t have to put up with micromanagers here.</li><li>
 Say goodbye to pointless meetings. We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.</li></ul><h1 class="jobSectionHeader"> 
What you&rsquo;ll bring to the role</h1>
 <ul><li>You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.</li>
<li> You&rsquo;re passionate about customer success management and customer support. You have experience in customer success management or account management. Sales experience is highly valued.</li>
<li> You have business acumen and enjoy advising customers.</li>
<li> You take ownership. You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.</li><li>
 You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest, and respectful &mdash; and you are ready to have a lot of fun.</li>
<li>️ You are fluent in English. Speaking Spanish is a plus.</li></ul></div>

Customer Success Manager (Americas)

Professional Nursing Services LLC

<h2>Remote WFH Full-Time Customer Service Representative</h2>Are you a customer-focused professional with strong communication and problem-solving skills? Are you looking for a flexible work opportunity that allows you to work from the comfort of your own home? Join our team as a Work From Home Customer Service Representative and help deliver exceptional service by assisting customers, resolving concerns, and providing accurate information. <h2>Position Overview</h2>As a Work From Home Customer Service Representative, you will play an essential role in supporting customers and ensuring a positive experience throughout every interaction. Your responsibilities will include responding to customer inquiries, resolving issues, providing information about products and services, assisting with account-related concerns, and addressing customer needs in a professional and timely manner.This is a fully remote position, allowing you to work from anywhere  <h2>Key Responsibilities</h2>• Respond promptly and professionally to customer inquiries through phone, email, chat, and other communication channels. • Provide accurate information about company products, services, policies, and procedures. • Identify customer needs and provide effective solutions to questions, concerns, and service issues. • Resolve customer complaints and escalate complex matters to the appropriate department when necessary. • Assist customers with account inquiries, orders, billing questions, troubleshooting, and general support requests. • Maintain accurate records of customer interactions, requests, and resolutions. • Follow established company policies and procedures while delivering excellent customer service. • Collaborate with team members and supervisors to improve customer satisfaction and service efficiency. • Follow up with customers when necessary to ensure their concerns have been properly addressed. <h2>Qualifications</h2>• Previous experience in customer service, customer support, call center, or related roles preferred. • Excellent verbal and written communication skills. • Strong problem-solving, organization, and multitasking abilities. • Ability to remain professional, patient, and empathetic when handling customer concerns. • Comfortable using computers, customer service software, email, and other basic digital tools. • Ability to work independently and manage responsibilities effectively in a remote environment. • Strong attention to detail and commitment to providing a positive customer experience. <h2>Benefits</h2>• Fully remote work arrangement offering flexibility and work-life balance. • Supportive and collaborative work environment. • Competitive compensation package based on experience. • Opportunities for career growth and professional development. • Access to the tools and resources needed to succeed in a remote work environment. <h2>How to Apply</h2>If you are ready to join our team as a Remote Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for the position. Our hiring team will review applications and contact qualified candidates for further assessment.

Customer Service Representative WFH

Theralytics

Theralytics is looking for a Customer Support Representative (remote) to join our team. In this role, you&rsquo;ll provide friendly, efficient, and knowledgeable support to ABA therapy providers using our practice management and data collection software. You'll play a key role in helping customers get the most out of our platform.Responsibilities<ul><li>Provide first-line telephone, video conferencing (Zoom), chat, and email technical support.</li><li>Accurately categorize and document all customer interactions using a ticket tracking system such as Freshdesk / Jira.</li><li>Troubleshoot issues, guide users through solutions, and escalate complex cases as needed.</li><li>Collaborate with the support and product teams to relay feedback and identify recurring issues.</li><li>Help maintain support documentation and contribute to knowledge base articles.</li><li>Stay up to date on platform updates, especially changes related to forms functionality.</li><li>Leverage internal tools, Standard Operating Procedures (SOPs), and Knowledge Base documentation to troubleshoot and resolve technical issues.</li></ul>Requirements<ul><li>1&ndash;3 years of experience as a customer service agent in technical support and/or Registered Behavior Technician within the ABA SaaS, healthcare, or technology sectors is required.</li><li>Comfortable learning new software tools and explaining technical processes to non-technical users.</li><li>Organized, detail-oriented, and able to manage multiple support requests efficiently.</li><li>Ensure compliance with security, availability, confidentiality, HIPAA, and privacy policies when handling sensitive client data.</li><li>Provide step-by-step guidance to customers, including video recordings demonstrating product use and written guides with steps and visuals</li><li>Prioritize support cases (SEV1&ndash;SEV5) and provide regular updates on open issues to ensure Service Level Agreements are met.</li></ul>Join Theralytics and help support the tools that empower ABA therapy providers to do their best work.Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of technical customer support experience do you have?</li><li>Why do you want to work at Theralytics?</li><li>Do you have any ABA therapy experience?</li></ul>Work Location: Remote

Customer Support Representative (Remote) - ABA Therapy Software

FlowX.ai

<div>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.
Mission
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.
What you would do on a daily basis:<ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul>
Who you are:<ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul>
What's in it for you:<ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul>
Location: New York City 
Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

HealthCare Business Services Inc.

<div>Description:

RevCycle is growing, and we&rsquo;re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely or from our Marshfield, WI office, with opportunities to start in our August training class.
Position Summary:<ul><li>
Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.</li><li>
This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.</li></ul>
Essential Duties and Responsibilities:<ul><li>
Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues</li><li>
Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections</li><li>
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)</li><li>
Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines</li><li>
Manages both common and challenging objections and concerns from consumers</li><li>
Discusses and helps consumer think through payment resources and makes necessary referrals to the client</li><li>
Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call</li><li>
Maintains working understanding of account requirements, leveraging related documentation and resources as needed</li><li>
Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance</li><li>
Skillfully works within both internal and client systems</li><li>
Adheres to company Core Values and Strategic Anchors</li><li>
May learn and perform other duties and responsibilities as assigned based on business needs</li></ul>
Requirements:

Required Knowledge, Skills and Abilities:<ul><li>
Prior work experience in a call center and healthcare customer service setting is preferred</li><li>
Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.</li><li>
Working knowledge of medical billing and coding is preferred</li><li>
Prior work experience in a medical office and/or general understanding of health insurance is preferred</li><li>
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools</li><li>
Able to navigate multiple computer applications and databases</li><li>
Moderate to advanced computer keyboard typing and navigation skill</li><li>
Able to communicate on the phone and navigate multiple computer systems simultaneously</li><li>
Able to overcome patient objections and obstacles to negotiate payment successfully</li><li>
Reliable and responsible. Arrives on time and uses time productively and efficiently</li><li>
Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes</li><li>
Possesses and demonstrates professional judgement and operates with client business acumen.</li><li>
Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information</li><li>
Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages</li><li>
Self-motivation and committed to career success</li><li>
High School Diploma or equivalent (i.e., GED) required</li><li>
Prior supervisory experience is welcome in this growing company</li></ul>
Work Environment:
Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers.
Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals.
Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is &ldquo;at will.&rdquo;</div>

Healthcare Customer Service Representative (SC)

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