customer success representative

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><br>
<p></p><ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul><p></p><p><br>
Requirements:</p><br>
<p></p><ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Customer Success Representative

Cequens

<div><p><b>About Deewan</b></p><p>
Deewan is a Saudi communication and customer engagement solutions provider with a rich portfolio of SMS, voice and WhatsApp communication solutions. We built our processes around delivering value for clients first and foremost, helping them increase brand awareness, reduce operational costs, and create impressive customer experiences that quickly make a difference. All this is possible through simple dashboards and a team of technical and business support specialists providing best-in-class service 24/7. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.</p><p><b>
Job Summary:</b></p><p>
We're looking for a passionate and proactive Customer Success Specialist to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs.</p><p><b>
Key Roles and Responsibilities:</b></p><ul><li>
<b>Onboarding</b>: Guide new customers through the initial product setup and usage process, ensuring they understand its value and features.</li><li>
<b>Support &amp; Engagement</b>: Provide responsive and efficient customer support through various channels (email,phone, chat) and proactively engage with customers to identify potential issues and opportunities.</li><li>
<b>Relationship Building</b>: Cultivate strong relationships with customers by actively listening to their needs,providing personalized advice, and building trust.</li><li>
<b>Revenue Retention &amp; Expansion</b>: Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.</li><li>
<b>Data Analysis &amp; Insights</b>: Monitor customer usage data and identify trends to personalize interactions, identify potential churn risks, and inform product improvements.</li><li>
<b>Feedback &amp; Reporting</b>: Gather customer feedback, document resolutions, and generate reports to track progress and inform team strategies.</li><li>
<b>Collaboration</b>: Work closely with other teams (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs</li></ul><br>
<b>
Requirements</b><p><b><br>
Required Skills and Experience:</b></p><ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul><ul>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience.</li></ul></div>

Customer Success Specialist

DEMAND.com

<div>
 Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
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 <strong>
  Responsibilities and Duties
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 </strong>
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   Develop and nurture relationships with selected accounts for successful campaigns.
  </li>
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   Be a trusted advisor and expert in our DemandFactor offerings.
  </li>
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   Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
  </li>
  <li>
   Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
  </li>
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   Manage account documentation, including reports and recommendations.
  </li>
  <li>
   Handle post-sale account management, fostering growth through great customer service.
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  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
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   Excellent written and verbal communication skills with a strong connection to customer success.
  </li>
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   Minimum two years of account management or customer service experience preferred.
  </li>
  <li>
   Highly organized and detail-oriented, able to handle over 30 clients effectively.
  </li>
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   Ability to thrive collaboratively in a team and independently with minimal supervision.
  </li>
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   Strong problem-solving skills, with the ability to engage and interact with internal teams.
  </li>
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   Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
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   Comfortable learning various software, from MS Office (Excel) to CRM systems.
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   Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
  </li>
 </ul>
</div>


Client Success Representative (Remote)

Consumer Cellular

<div><div>Virtual Customer Representative - Louisville, KY (260266)</div><div><p><b>
Who We Are</b><br>
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone.<br>
<br>
We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers.</p><p><b><br>
While this role is remote, you will still need to reside within 50 miles of our Louisville center.</b></p><p><b>
What You will Do</b></p><ul><li><b>
Customer Champion</b> &ndash; You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA</li><li><b>
Technology Troubleshooter</b> &ndash; When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.</li><li><b>
Highly Organized and Motivated</b> &ndash; This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.</li><li><b>
Team Player</b> &ndash; We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others&rsquo; differences, strengths, and talents.</li></ul><p><b>
What is in it for YOU &ndash;</b></p><ul><li><b>
Flexibility in Schedule</b> &ndash; We offer full-time, part-time, and split-shift options.</li><li><b>
Competitive Wage and Savings</b> &ndash; ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!</li><li><b>
Career Growth</b> &ndash; You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly &ndash; you have the freedom to self-promote through meeting and maintaining your metrics.</li><li><b>
Paid Training</b> &ndash; Full-time, 5-week training that is 100% paid!</li><li><b>
Dynamite Benefits</b> &ndash; Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)</li></ul></div><div></div><div><p><b><br>
What Skills You Need (Do not worry we train the rest)</b></p><ul><li><b>
Right Attitude</b> &ndash; Come prepared with an attitude focused on learning and creating great experiences for our customers.</li><li><b>
Experience</b> &ndash; A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.</li><li><b>
Office Computer Skills</b> &ndash; you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).</li><li><b>
Work from Home Requirements</b> &ndash;<ul><li><b>
Internet Connection</b> &ndash; You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.</li><li><b>
Distraction-Free Workplace</b> &ndash; You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU.</li><li><b>
Location</b> &ndash; While you work from home, you must be within 50 miles of a CCI facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed.</li></ul></li></ul><p><b>
#agent2025</b></p><p></p><p><b><br>
About Consumer Cellular</b><br>
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.</p><p></p><p><b><br>
Pre-employment background check and drug screen is required.</b></p></div><div>
Primary Location: United States-Kentucky-Louisville</div><div>
Job: Customer Service</div><div>
Job Posting: Apr 1, 2026</div><div>
Unposting Date: Jun 6, 2026</div></div>

Virtual Customer Representative - Louisville, KY

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