customer success representative

Scents N Stories

<div>
 
 Requirements
 
 
 
 
 Experience :
 
 
 
 <ul>
 <li>
 Proven experience in customer success, sales, or client management.
 </li>
 <li>
 Excellent verbal and written communication skills in Urdu and English.
 </li>
 <li>
 Proficient in Microsoft Excel and reporting.
 </li>
 <li>
 Strong follow-up and organizational skills.
 </li>
 <li>
 Ability to handle multiple tasks and maintain attention to detail.
 </li>
 <li>
 Customer-oriented mindset with a problem-solving approach.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience in a sales or retail environment.
 </li>
 <li>
 Familiarity with CRM systems.
 
 
 </li>
 </ul>
 
 Job Description :
 
 
 
 
 Job Summary
 
 
 
 We are looking for a proactive and customer-focused Customer Success Representative to manage our existing client base, drive engagement, and support sales initiatives. The ideal candidate will be fluent in Urdu and English, comfortable with calling and following up with customers, and skilled in reporting and Excel.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reach out to existing customers via phone and email to maintain relationships and ensure satisfaction.
 </li>
 <li>
 Engage customers with updates, offers, and product information to enhance their experience.
 </li>
 <li>
 Follow up on leads and sales opportunities, ensuring closure from first contact to last mile.
 </li>
 <li>
 Assist the sales team in upselling and cross-selling products/services.
 </li>
 <li>
 Maintain accurate customer records and track interactions using CRM tools.
 </li>
 <li>
 Prepare and share regular reports on customer engagement, lead status, and sales performance.
 </li>
 <li>
 Analyze data using Excel to identify trends and opportunities for improving customer success.
 </li>
 <li>
 Communicate professionally in both Urdu and English, adapting to customer preferences.
 </li>
 </ul>
</div>

Customer Success Representative ( JP-97 )

Capitol Federal

<div>Job Description:
Pay: $16.50 per hour
Job Type: Full-Time
Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences.
We are seeking people who will go above and beyond to meet our customer&rsquo;s needs.
As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently.
Qualities for a Customer Experience Representative:
<ul><li>People-First Mindset
</li><li>Patient
</li><li>Effective Problem-Solving Skills
</li><li>Ability to Work Under Stress
</li><li>Effective Listening Skills
</li></ul>You will receive:
<ul><li>Opportunities for career growth
</li><li>Benefits are available to anyone working 20 hours or more per week!
</li></ul>What you&rsquo;ll need to apply:
<ul><li>High school education or equivalent
</li><li>A minimum of one to three years of similar or related experience.
</li></ul>These exciting opportunities offer career growth within a full-service financial institution in business for over 130 years!
In 2024, Newsweek selected Capitol Federal as one of the best places to work in America!
To learn more or apply go to https://www.capfed.com/about-capfed/careers
CapFed&reg; is an equal opportunity employer.</div>

Customer Experience Representative

CrelioHealth

<div>Role: Customer Success Manager (CSM) 


Experience: 2 &ndash; 5 Years

Location: Pune (Baner)

Department: Customer Success 


Role Overview

We are looking for a performance-driven Customer Success Manager (CSM) who will be responsible for driving Retention, Adoption, Engagement, Advocacy, Support Excellence and Revenue Growth across assigned accounts. The ideal candidate will own the complete post-sales lifecycle &mdash; from onboarding and product adoption to renewals, expansion, and advocacy &mdash; ensuring measurable business outcomes for customers. 

<ul>
<li>Key Responsibilities 
1. Retention &amp; Revenue Ownership</li>
<li>Own Gross Revenue Retention and minimise churn.</li>
<li>Ensure 100% renewals before expiry.</li>
<li>Conduct regular health checks and proactively mitigate risks.</li>
<li>Drive structured recovery plans for at-risk accounts. 
 
2. Product Adoption &amp; Value Realisation</li>
<li>Improve the Adoption Health Score across accounts.</li>
<li>Drive active usage of LIMS, Inventory, and key modules.</li>
<li>Enable customers through structured training and best practices.</li>
<li>Partner with Product &amp; Engineering to resolve recurring gaps. 
 
3. Client Engagement &amp; Relationship Management</li>
<li>Maintain disciplined engagement cadence (MBR/QBR).</li>
<li>Lead executive-level QBRs with decision-makers.</li>
<li>Expand multi-threaded stakeholder relationships.</li>
<li>Conduct strategic site visits for high-value accounts. 
 
4. Advocacy &amp; Customer Marketing</li>
<li>Capture structured feedback and testimonials.</li>
<li>Drive case studies, G2 reviews, and referrals.</li>
<li>Convert satisfied clients into brand advocates.</li>
<li>Identify cross-sell opportunities. 
 
5. Support &amp; SLA Governance</li>
<li>Ensure strict SLA adherence and ticket ownership.</li>
<li>Maintain clear communication and closure confirmation.</li>
<li>Align ticket closures with CSAT goals.</li>
<li>Act as an escalation bridge between the client and internal teams. 
 
6. Growth &amp; Expansion</li>
<li>Drive MRR growth through upsell &amp; cross-sell.</li>
<li>Identify expansion opportunities within accounts.</li>
<li>Convert delivered value into measurable revenue growth. 
 
Job Specifications</li>
<li>2+ years of experience in Customer Success / Account Management / SaaS.</li>
<li>Proven track record in retention, renewals, and revenue expansion.</li>
<li>Strong analytical skills &mdash; ability to interpret data, health scores, and customer insights.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Experience handling customer escalations professionally.</li>
<li>Organised, process-oriented, and execution-focused.</li>
<li>Proactive problem solver with an ownership mindset.</li>
<li>Self-starter and collaborative team player.</li>
<li>Comfortable working in shifts if required.</li></ul></div>

Customer Success Manager

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

Joggers Footwear

Job SummaryAs a Customer Success Manager, you will be the primary point of contact for our key clients, ensuring they derive maximum value from our footwear products and services. You will focus on building long-term relationships, identifying upsell opportunities, and resolving issues to enhance customer satisfaction and retention. This role is crucial in a manufacturing environment where product quality, timely delivery, and customization play key roles in success. Based in our Kozhikode headquarters, you will collaborate with cross-functional teams including sales, production, and logistics to support our clients' needs.Key Responsibilities<ul><li>Client Relationship Management: Develop and maintain strong relationships with assigned customers, including retailers, wholesalers, and distributors, through regular check-ins, virtual/in-person meetings, and proactive communication.</li><li>Onboarding and Training: Guide new clients through product onboarding, providing training on our footwear lines, customization options, and best practices for inventory management and sales.</li><li>Success Planning: Create personalized success plans for clients, aligning their goals (e.g., sales targets, product performance) with our offerings, and track progress using metrics like customer health scores and Net Promoter Scores (NPS).</li><li>Issue Resolution: Handle customer inquiries, complaints, and feedback related to product quality, delivery delays, or supply chain issues, coordinating with internal teams to ensure swift resolutions.</li><li>Upsell and Expansion: Identify opportunities for account growth, such as recommending new product lines, bulk orders, or value-added services like custom branding or sustainable materials.</li><li>Performance Analysis: Monitor client usage and satisfaction through data analytics, generating reports on key performance indicators (KPIs) and suggesting improvements to enhance outcomes.</li><li>Market Insights: Gather feedback on market trends, competitor products, and customer preferences in the footwear sector to inform product development and strategy.</li><li>Collaboration: Work closely with sales, marketing, production, and quality control teams to align on customer needs and contribute to overall business objectives.</li><li>Compliance and Documentation: Ensure all interactions comply with industry regulations, maintain accurate records in CRM systems, and prepare case studies or success stories for marketing purposes.</li></ul>Qualifications and Requirements<ul><li>Education: Bachelor's degree in Business Administration, Marketing, or a related field. An MBA or relevant certification (e.g., in Customer Success or Supply Chain Management) is preferred.</li><li>Experience: 3-5 years in customer success, account management, or sales roles, preferably in manufacturing, retail, or FMCG sectors. Experience in the footwear or apparel industry is a plus.</li><li>Location: Based in Kozhikode, Kerala; willingness to travel occasionally to client sites within India.</li><li>Language Skills: Fluency in English and Malayalam; knowledge of Hindi or other regional languages is advantageous for broader client interactions.</li></ul>Key Skills and Competencies<ul><li>Strong interpersonal and communication skills, with the ability to build trust and rapport with diverse stakeholders.</li><li>Analytical mindset with proficiency in tools like CRM software (e.g., Salesforce, Zoho), MS Excel, and data visualization platforms.</li><li>Problem-solving abilities to address manufacturing-specific challenges like supply chain disruptions or product defects.</li><li>Customer-oriented approach with a focus on empathy, active listening, and long-term value creation.</li><li>Knowledge of the footwear industry, including trends in sustainable materials, e-commerce integration, and export regulations.</li><li>Ability to work independently in a fast-paced environment while collaborating with teams.</li><li>Tech-savvy, with familiarity in using digital tools for virtual meetings and performance tracking.</li></ul>What We Offer<ul><li>Competitive salary commensurate with experience</li><li>Health insurance, provident fund, and other standard benefits.</li><li>Opportunities for professional development, including training programs and industry conferences.</li><li>A collaborative work culture in a growing company with scope for career advancement.</li></ul>Job Types: Full-time, PermanentPay: ₹10,280.13 - ₹50,000.00 per monthWork Location: In personExpected Start Date: 01/03/2026

AffinityVibez (Pvt) Ltd

Position Details<ul><li>Job Title: Customer Success Associate</li><li>Department: Customer Success</li><li>Employment Type: Full-time</li><li>Work Mode: Onsite</li><li>Location: Islamabad, Bahria Town</li></ul>Key Skills &amp; Competencies:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related</li><li>field.</li><li>Candidates with up to 1 year of experience in a client facing or support role</li><li>are encouraged to apply.</li><li>Strong communication skills (verbal and written) in English.</li><li>Basic understanding or familiarity with CRM systems (e.g., Salesforce,</li><li>HubSpot) will be an advantage.</li><li>Positive attitude, eagerness to learn, and passion for delivering exceptional</li><li>client experiences.</li></ul>Role Responsibilities<ul><li>Support the Client Success team in managing day-to-day communication with</li><li>clients.</li><li>Understand client requirements and assist in ensuring timely delivery of solutions.</li><li>Coordinate with internal teams (Engineering, Support, and Operations) to address</li><li>client needs and concerns.</li><li>Assist in tracking and reporting client satisfaction, retention, and engagement</li><li>metrics.</li><li>Participate in client onboarding and training sessions to ensure smooth experience.</li><li>Maintain client information in CRM systems and support documentation of feedback</li><li>and service improvements.</li><li>Learn and apply best practices for client relationship management and service excellence.</li></ul>Compensation &amp; Benefits:<ul><li>Salary Range / Budget: PKR 100,000- PKR 140,000 (Slightly Negotiable)</li><li>Daily pick and drop from company convince</li><li>Supportive and collaborative work environment</li><li>Exposure to international projects and best practices</li></ul>Hiring Preferences<ul><li>Language Requirements: Fluent in English</li><li>Willing to work at night shift - US Time Zone (6pm -3am), Monday to Friday</li></ul>only female candidates are neededJob Type: Full-timePay: Rs100,000.00 - Rs140,000.00 per monthWork Location: In person

Customer Success Associate

Azeus Systems Limited

<div>Azeus Systems Limited is looking for Customer Success Specialists to be part of our growing customer relations force for our product, Azeus Convene.
Convene is a board management software for boards and senior leadership. Our award-winning board meeting software offers a comprehensive suite of tools that enhances collaboration, accelerates decision-making, and empowers governanceall in one convenient platform. With a global footprint in over 100 countries, Convene helps organizations worldwide streamline their governance processes.
Visit azeusconvene.com for more information.
Role and Key Responsibilities :<ul><li>
Put the customer at the heart of everything you do to ensure success.</li><li>
Become a Convene product champion and an expert on the board management landscape.</li><li>
Deliver engaging walk-through sessions to confidently educate our customers on how to get the most from our platform.</li><li>
Assess the customer's current level of service and help them gain greater value from the solution.</li><li>
Engage regularly with existing customers both via phone and email.</li><li>
Liaise with other internal teams to help resolve customer issues raised.</li><li>
Be proactive in ensuring that customers are getting the most out of their implementation of Convene.</li><li>
Be proactive in reviewing the customer engagement behavior and adopting strategies that ensure retention</li></ul>
Detailed Responsibilities:<ul><li>
Build and cultivate strong relationships with clients by becoming their trusted adviser and helping them maximize the Convene platform</li><li>
Engage customers in regular discussions about their subscription e.g. QBR's, goals, renewals, testimonials, etc</li><li>
Document all customer insights, feedback, and use cases</li><li>
Identify upsell/cross-sell/referral and other growth and expansion opportunities</li><li>
Report potential risk accounts and manage the risk mitigation activities.</li><li>
Follow up on customer requests, contracts, renewals, testimonials, and other relevant tasks</li><li>
Produce a list of customers to contact over a 2-week period and then provide a progress report at the end of this time.</li><li>
Update and manage Pipedrive: contacts, calls, emails, insights, risks, opportunities, etc</li></ul>
Qualifications: 
<ul><li>
Open to fresh graduates / entry-level candidates and those with at least 1 year of experience in sales, customer success, or account management</li><li>
SaaS background but any IT experience would be great</li><li>
Great command of the English language</li></ul><ul><li>This is for a hybrid set-up. Work tools will be provided.</li></ul></div>

Customer Success Specialist

Search 10000+ Customer success representative jobs near you this February. New roles added regularly across leading industries. Apply today.

10000 customer success representative jobs NEAR_ME

Customer Success Representative ( JP-97 )

Customer Experience Representative

Customer Success Manager

Customer Success Advocate

Customer Success Manager

Customer Success Associate

Customer Success Specialist