customer success representative

DYNAMIC SOLUTIONS

Hiring: Customer Success Representative &ndash; LahoreCompany: Dynamic SolutionsLocation: On-site, LahoreJob Type: Full-timeAbout Us:Dynamic Solutions is a leading BPO &amp; software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.Your Role:Be the first point of contact for customers via calls, chats, and emails.Resolve queries, ensure satisfaction, and maintain accurate CRM documentation.Support customer retention, upselling opportunities, and smooth issue resolution.You Need:Min. Intermediate (12th Grade)6+ months in customer support or related roleExcellent communication &amp; problem-solving skillsBasic MS Excel/Google Sheets knowledgeWillingness to work in rotational shiftsOn-site in Lahore |Apply: recruiter@dynamicsols.comWhatsApp: 03400003008Job Type: Full-timePay: Rs22.00 - Rs33.00 per monthApplication Question(s):<ul><li>current Salary?</li></ul>Work Location: In person

Customer Success Representative

SpeedEx Logistics LLC

Location: DHA PHASE VIII (Serving U.S. &amp; Canadian markets)About the Role: We are seeking motivated and results-driven Customer Support Representative to join our growing team. Experience in a freight brokerage or logistics campaign will be considered a strong advantage. This is a night shift position aligned with U.S. and Canadian market timings. You will be responsible for building strong relationships with U.S. and Canadian manufacturers, suppliers, and shippers through effective communication and outbound cold calling. The role requires excellent English communication and negotiation skills, along with the ability to perform in a fast-paced logistics environment. While prior CSR or logistics campaign experience is preferred, it is not mandatory. Fresh graduates and individuals exploring new career opportunities are strongly encouraged to apply. We provide complete training, ongoing guidance, and clear career growth opportunities to help you succeed.Key Responsibilities:<ul><li>Proactively identify and contact U.S. and Canadian manufacturers, suppliers, and shippers through cold calling, mailing, and networking.</li><li>Build and maintain strong professional relationships with clients, offering tailored freight solutions.</li><li>Negotiate rates and secure competitive offers from carriers to move freight efficiently from point A to point B.</li><li>Coordinate and track shipments to ensure timely pickup and delivery.</li><li>Maintain accurate records of client interactions, quotes, contracts, and freight movements.</li><li>Stay up to date with market trends, carrier capacity, and pricing strategies.</li></ul>Qualifications:<ul><li>Strong verbal and written English communication skills.</li><li>Proven ability in cold calling, sales, or customer relationship management (preferably in US logistics or transportation).</li><li>Quick learner with the ability to adapt in a dynamic environment.</li><li>Strong negotiation and problem-solving skills.</li><li>Self-motivated, target-oriented, and able to work independently as well as part of a team.</li><li>Prior experience in freight brokerage or logistics is an advantage.</li></ul>What We Offer:<ul><li>Competitive base salary plus attractive commission on sales.</li><li>Official certification and legal documentation of salary and commissions (on time, guaranteed).</li><li>Opportunity to grow within a rapidly expanding logistics company.</li><li>Supportive team environment with ongoing training and development.</li></ul>We are an equal opportunity employer, and both men and women are strongly encouraged to apply.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Success Representative – Freight & Logistics

HR Force International

We are looking for a Customer Success Representative with hands-on experience in RegTech and Identity Verification (IDV) solutions to join our team at Programmers Force. This role will focus on building strong client relationships, ensuring smooth onboarding, and supporting customers to achieve success with our compliance and fraud-prevention technologies.
 The ideal candidate will understand KYC, AML, KYB, and regulatory compliance workflows and have experience working with customers in the fintech, banking, or compliance sectors. You will act as a trusted advisor, guiding customers in the effective use of our solutions while ensuring high satisfaction and retention.
 
Key Responsibilities: 
<ul>
<li>Serve as the day-to-day point of contact for assigned clients.</li>
<li>Assist in onboarding and training clients on RegTech & IDV solutions.</li>
<li>Monitor customer usage and proactively support adoption of features.</li>
<li>Handle customer queries, resolve issues, and escalate to technical teams when needed.</li>
<li>Work closely with Customer Success Leads/Managers to execute client success strategies.</li>
<li>Maintain customer health metrics and prepare reports on engagement and satisfaction.</li>
<li>Collect and relay customer feedback to Product & Engineering teams for improvements.</li>
<li>Support contract renewals and upselling opportunities by ensuring customer satisfaction.</li>
</ul>
Requirements: 
<ul>
<li>2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV).</li>
<li>Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes.</li>
<li>Strong communication and problem-solving skills with a customer-first mindset.</li>
<li>Experience working with enterprise or fintech clients is highly desirable.</li>
<li>Ability to manage multiple client accounts and maintain relationships effectively.</li>
<li>Collaborative approach with the ability to work cross-functionally.</li>
</ul>

Customer Success Executive - RegTech & IDV Solutions

Resurgence Management, inc.

As a Customer Enrollment Representative, you will be responsible for facilitating qualifying potential customers and engaging in sales opportunities on behalf of our clients, while also training on various behind-the-scenes logistics. A driven individual with natural leadership abilities, a desire to expand their professional skill-sets, and an ambitious attitude is ideal for this entry-level role.Customer Enrollment Representative Position Responsibilities:<ul><li>Elevate client experience, build trust, and enhance customer satisfaction</li><li>Collaborate on sales activities, serving existing and new clients</li><li>Manage price quotations, purchase orders, and customer interactions</li><li>Work with Senior Account Manager and Sales Executive team to identify growth opportunities</li><li>Exceed sales targets and contribute to strategic objectives</li><li>Lead solution development efforts through networking and strategy meetings</li><li>Communicate and negotiate effectively at all organizational levels</li></ul>Preferred Qualities of our next Customer Enrollment Representative Candidate:<ul><li>1-2 years of experience or education in Business, Marketing, Sales, Communications, or a similar field</li><li>Bachelor's degree in business, management, communications, or a related field</li><li>Thrive in a fast-paced, challenging team environment</li><li>Self-starter with grit, tenacity, and initiative</li><li>Strong listening, negotiation, sales, and presentation skills</li><li>Customer-focused and adaptable communicator</li><li>Quick learner with solution-focused mindset</li></ul>Job Type: Full-timePay: $850.00 - $1,300.00 per weekWork Location: In person

Customer Enrollment Representative

Hire with Reef

Job Title: Customer Success Manager (CSM)
 Location: Remote
 Role Type: Full-Time
 
Who Are We?
 At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams.
 We work exclusively with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest seriously in their customer retention and growth infrastructure.
 We support your integration into these companies by providing you with additional training, admin/HR support, and adding you to our community of high-performing customer success and revenue professionals.
 
About the Role
 We're seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You'll work directly with the client team, owning complete customer lifecycle management from onboarding through renewal and expansion.
 You'll manage a portfolio of key accounts, ensuring they achieve their desired outcomes while identifying growth opportunities. The company provides comprehensive customer data, proven success frameworks, and clear retention targets.
 What success looks like: 95%+ client retention rate with consistent account expansion revenue. You'll work with established business owners who value strategic partnerships and long-term growth. You'll be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organisation.
 This role suits people who've consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.
 
Requirements: 
<ul>
<li>Excellent spoken and written English</li>
<li>3+ years experience in customer success or account management roles</li>
<li>Proven track record of managing client relationships and driving renewals</li>
<li>Comfortable presenting to business owners and senior stakeholders</li>
<li>Strong problem-solving and consultative communication skills</li>
<li>Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset.</li>
</ul>
Benefits: 
<ul>
<li>Competitive salary with uncapped commission structure for high achievers</li>
<li>Direct employment with established, rapidly growing company agency</li>
<li>Growth potential as the company scales to higher revenue targets</li>
<li>Access to other job opportunities through Reef.</li>
</ul>

Customer Success Manager (CSM) - Remote

Techscale

<div>
 
 About The Role
 
 
 
 We are looking for a proactive and customer-obsessed
 
 Customer Success Specialist
 
 to join our growing team. In this role, you&rsquo;ll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
 </li>
 <li>
 Guide new customers through the onboarding process, including setup, training, and initial adoption.
 </li>
 <li>
 Educate clients on features, new releases, and best practices to help them get the most out of the platform.
 </li>
 <li>
 Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
 </li>
 <li>
 Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
 </li>
 <li>
 Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
 </li>
 <li>
 Collect customer feedback and work with product teams to inform roadmap and improvements.
 </li>
 <li>
 Contribute to knowledge base articles, FAQs, and customer success playbooks.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Customer Success, Account Management, or Client Support (preferably in a SaaS environment).
 </li>
 <li>
 Excellent communication, interpersonal, and relationship-building skills.
 </li>
 <li>
 Ability to explain complex topics in a simple and clear manner.
 </li>
 <li>
 Strong problem-solving skills with a customer-first mindset.
 </li>
 <li>
 Self-starter who can manage multiple accounts and prioritize effectively.
 </li>
 <li>
 Experience working in a B2B SaaS company.
 </li>
 <li>
 Familiarity with CRM tools and cloud-based platforms.
 </li>
 <li>
 Understanding of the software development lifecycle is a plus.
 </li>
 <li>
 Experience running customer training sessions or webinars.
 </li>
 </ul>
</div>

Customer Success Specialist

Ooredoo Qatar

<div>
 
 About the Role:
 
 
 This is a role for Customer Success Manager in Ooredoo Sovereign AI Cloud The role is focused on helping Ooredoo AI customers maximize the value they get from cloud-based AI solutions. The customer Success Manager (CSM) acts as a trusted advisor, guiding clients through implementation, adoption, and ongoing success with Ooredoo AI-driven cloud services. This role involves understanding client needs, developing success plans, monitoring usage, and providing support to ensure clients achieve their business goals.
 
 
 This role involves working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals. This role involves tracking how clients are using the AI cloud services, identifying areas of success and areas where clients may need additional support or guidance. This role also involves offering Proactive Support to Customers.
 
 
 
 
 
 Functional Context:
 
 
 Ooredoo&rsquo;s Business BU is a critical part of the company&rsquo;s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments and proactively scouting partners based on industry trends and market opportunities.
 
 
 
 
 
 The Professional Services department is a key pillar in the newly created Business solution division focused on providing solutions to Customers across Networks, Security and Hybrid cloud including the AI Solutions and GPUs. The professional services team is the overall lead in acquisition and delivery of projects.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Create and implement customer success plans that outline Ooredoo&rsquo;s AI Vision, goals, potential challenges, KPIs, and timelines.
 </li>
 <li>
 Working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals.
 </li>
 <li>
 Tracking how clients are using the Ooredoo AI cloud services, identifying areas of success and areas where clients may need additional support or guidance.
 </li>
 <li>
 Offering proactive support, troubleshooting issues, and providing training and resources to help clients effectively use the Ooredoo AI cloud solutions.
 </li>
 <li>
 Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
 </li>
 <li>
 Strategize and execute initiatives to deliver an exceptional customer experience.
 </li>
 <li>
 Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the Customer Success team.
 </li>
 <li>
 Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.
 </li>
 <li>
 Gather and relay customer feedback to internal stakeholders and identify themes across customers to incorporate into product planning.
 </li>
 <li>
 Collaborate closely with the Business Development team to ensure seamless handoff between pre- and post-sale.
 </li>
 <li>
 Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
 </li>
 <li>
 Foster customer advocacy and facilitate customer testimonials and case studies.
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 
 A bachelor&rsquo;s degree in IT, Computer Science, or Engineering
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 <ul>
 <li>
 Minimum 10 years&rsquo; work experience
 </li>
 <li>
 Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.
 </li>
 <li>
 Have 5+ years managing relationships with large, global, and complex organizations.
 </li>
 <li>
 Experience working with large IT organizations/ Companies and managing success programs as the key advisor to customer organizations.
 </li>
 <li>
 Highly skilled at building deep and broad relationships across a complex, matrixed organization.
 </li>
 <li>
 Have experience being a thought leader with your customer base.
 </li>
 <li>
 Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
 </li>
 <li>
 Expertly communicate technical concepts to customers and internal stakeholders
 </li>
 <li>
 Can proactively identify pain points in the product and with our customers.
 </li>
 <li>
 Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
 </li>
 <li>
 Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
 </li>
 <li>
 Are personally committed to fostering the safe and ethical evolution of AI.
 </li>
 <li>
 Experience working in or with telecom, government, or regulated industries.
 </li>
 </ul>
 
 
 
 
 
 Excellent Analytical and Problem-Solving Skills:
 
 
 
 Ability to identify the customer issues and work with the internal teams to ensure the success of the Solution.
 
 
 
 
 
 
 Strong Communication and Interpersonal Skills
 
 
 <ul>
 <li>
 Ability to collaborate effectively with various Customers and internal stakeholders and communicate issues clearly
 </li>
 </ul>
</div>

Customer Success Manager Sovereign AI Cloud

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