customer success representative

Friant & Associates

<p><b>Company Information</b></p><p>Fr&iacute;ant is a leading manufacturer of innovative, accessible office furniture. Operating at the intersection of style and function, we&rsquo;re passionate about upholding the ethos that quality craftsmanship and practicality aren&rsquo;t mutually exclusive. From panel systems and seating to desks, storage, and more, our team is busy year-round creating everything needed for a total office solution. With headquarters and manufacturing in San Leandro, California and a plant in Suffolk, Virginia, our 630,000 square feet of facilities are equipped with state-of-the-art equipment and skilled fabric and woodworkers. We craft product that helps teams get things done while feeling good doing it, regardless of industry &mdash; because at Fr&iacute;ant, all work styles are welcome.</p><p><b>Summary/Objective</b></p><p>The Customer Success Representative is responsible for ensuring that their assigned region is provided with highly effective customer service. This position will develop excellent, in-depth knowledge of company products and programs; acknowledge orders and customer inquiries; manage incoming customer communication by telephone, email and Zoho Desk; and work with the Customer Experience Manager and appropriate contacts from other departments to troubleshoot customer-impacting problems.</p><p><b>Responsibilities</b></p><ul><li>Provide timely and accurate information in response to incoming customer order status and product knowledge requests</li><li>Processes customer orders/changes according to established department policies and procedures</li><li>Works closely with representatives in shipping and supply chain to provide communication re: tracking numbers, delivery dates, and any damage in transit</li><li>Works closely with representatives in production to provide timely resolution on ship dates and changes</li><li>Provides timely feedback to the Customer Success Manager regarding service failures or customer concerns</li><li>Provides timely feedback to the Customer Success Manager regarding accounting holds or other customer impacting credit terms</li><li>Successfully navigates internal systems to find information; updates internal systems in an accurate and timely manner to reflect changes to orders</li><li>Resolve pricing issues, as required by policy. Provide customers timely and accurate pricing information</li><li>Gain knowledge of Friant services, products and offerings and encourage customer usage of our web services when applicable</li><li>Attend and complete in-house and/or professional training as required</li><li>Daily proactive communication with internal and external customers, utilizing daily review of reports and Insight database searches to follow-up on open orders and held orders</li><li>Track and manage customer interactions by utilizing Zoho Desk platform as per guidelines</li><li>Provide excellent phone etiquette with active listening skills</li><li>Be responsive with issue resolution</li></ul><p><b>Competencies</b></p><ul><li>Safety focus at all times</li><li>Effective Problem Solving</li><li>Customer Success Skills</li><li>Time Management</li><li>Communication proficiency</li><li>Results driven</li><li>Initiative; self-starter</li><li>High sense of urgency</li><li>High attention to detail</li><li>Organized</li><li>Successful navigation of high stress situations</li></ul><p><b>Work Environment</b></p><p>While performing the duties of this job, the employee operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.</p><p>Appropriate personal protective equipment will be required when visiting production areas.</p><p><b>Physical Demands</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>While performing the duties of this job, the employee is regularly required to talk and listen. The employee is regularly required to sit as well. The employee is occasionally required to stoop, kneel, or crouch. The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</p><p><b>Required Education and Experience</b></p><ul><li>Completion of High School or equivalent GED</li><li>1+ years of prior Customer Success Experience</li></ul><p><b>Preferred Education and Experience</b></p><ul><li>Bachelor&rsquo;s Degree</li><li>Proficiency with Microsoft Excel and related software</li><li>3+ years of prior Customer Success Experience</li></ul><p><b>Supervisory Responsibility</b></p><p>This position has no supervisory responsibilities.</p><p>**Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Ability to Commute:</p><ul><li>San Leandro, CA 94577 (Required)</li></ul><p>Work Location: In person</p>

Customer Success Representative

NielsenIQ

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
  <br/>
  <br/>
 </p>
 <p>
  Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    This is a night shift job based off Pakistan
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Develop / maintain excellent professional relationship with the customer
  </li>
  <li>
   Keeping customer engaged with products and services they have purchased from GfK Etilize
  </li>
  <li>
   Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase
  </li>
  <li>
   Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding
  </li>
  <li>
   Build customer loyalty with GfK Etilize and retain customer revenue
  </li>
  <li>
   Advocate for customer&rsquo;s business success
  </li>
  <li>
   Bridge gap between customer and operations for product, project and services delivery and issues resolution
  </li>
  <li>
   Escalate customer issues and potential risks to department manager/sales/business
  </li>
  <li>
   Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist
  </li>
  <li>
   Ensure termination checklist steps are followed incase customers decide to part ways
  </li>
  <li>
   Create reports if needed by sales team. Example, coverage reports
  </li>
  <li>
   Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings
  </li>
  <li>
   Work with technical team for support on products and services integration with customer systems
  </li>
  <li>
   Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services
  </li>
  <li>
   Responding to customer concerns quickly and ensuring fast turnaround time
  </li>
  <li>
   CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval
  </li>
  <li>
   Seek potential upgrade opportunity within their accounts and forward to account owners
  </li>
  <li>
   Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices
  </li>
  <li>
   Suggest efficient processes that can improve on customer success KPIs
  </li>
  <li>
   Take initiatives and identify opportunities for improvement of internal processes with facts
  </li>
  <li>
   Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal and written English communication with confidence
  </li>
  <li>
   Excellent understanding of customer relations and expectations management
  </li>
  <li>
   Good understanding of designing process flows
  </li>
  <li>
   Excellent understanding of Salesforce and JIRA ticketing system
  </li>
  <li>
   Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset
  </li>
  <li>
   Basic understanding of relational Data Bases
  </li>
  <li>
   Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word
  </li>
  <li>
   Basic understanding of project management. Able to plan, implement and deliver customer special projects
  </li>
  <li>
   Basic understanding of product information management (PIM) systems
  </li>
  <li>
   Excellent understanding on GfK Etilize products and solutions
  </li>
  <li>
   Bachelor&rsquo;s degree preferably in Computer Science or Engineering
  </li>
  <li>
   Should have at least four years of equivalent experience or at least two years of experience in customer interaction
  </li>
  <li>
   Client Relations Management Course is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Our Benefits
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Flexible working environment
  </li>
  <li>
   Volunteer time off
  </li>
  <li>
   LinkedIn Learning
  </li>
  <li>
   Employee-Assistance-Program (EAP)
  </li>
 </ul>
 <br/>
 <p>
  <strong>
   About NIQ
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
  <br/>
  <br/>
 </p>
 <p>
  For more information, visit NIQ.com
  <br/>
  <br/>
 </p>
 <p>
  Want to keep up with our latest updates?
  <br/>
  <br/>
 </p>
 <p>
  Follow us on: LinkedIn | Instagram | Twitter | Facebook
  <br/>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Our commitment to Diversity, Equity, and Inclusion
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
  <br/>
  <br/>
 </p>
</div>


Customer Success Specialist

<p></p><div><div><div><p>Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.</p><p>
Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.</p><p><b>
This is a night shift job based off Pakistan</b></p><ul><li>
Develop / maintain excellent professional relationship with the customer</li><li>
Keeping customer engaged with products and services they have purchased from GfK Etilize</li><li>
Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase</li><li>
Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding</li><li>
Build customer loyalty with GfK Etilize and retain customer revenue</li><li>
Advocate for customer&rsquo;s business success</li><li>
Bridge gap between customer and operations for product, project and services delivery and issues resolution</li><li>
Escalate customer issues and potential risks to department manager/sales/business</li><li>
Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist</li><li>
Ensure termination checklist steps are followed incase customers decide to part ways</li><li>
Create reports if needed by sales team. Example, coverage reports</li><li>
Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings</li><li>
Work with technical team for support on products and services integration with customer systems</li><li>
Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services</li><li>
Responding to customer concerns quickly and ensuring fast turnaround time</li><li>
CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval</li><li>
Seek potential upgrade opportunity within their accounts and forward to account owners</li><li>
Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices</li><li>
Suggest efficient processes that can improve on customer success KPIs</li><li>
Take initiatives and identify opportunities for improvement of internal processes with facts</li><li>
Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Excellent verbal and written English communication with confidence</li><li>
Excellent understanding of customer relations and expectations management</li><li>
Good understanding of designing process flows</li><li>
Excellent understanding of Salesforce and JIRA ticketing system</li><li>
Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset</li><li>
Basic understanding of relational Data Bases.</li><li>
Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word</li><li>
Basic understanding of project management. Able to plan, implement and deliver customer special projects</li><li>
Basic understanding of product information management (PIM) systems</li><li>
Excellent understanding on GfK Etilize products and solutions.</li><li>
Bachelor&rsquo;s degree preferably in Computer Science or Engineering</li><li>
Should have at least four years of equivalent experience or at least two years of experience in customer interaction.</li><li>
Client Relations Management Course is a plus</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.</p><p><b>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><br>
<p></p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div></div></div>

Taxgpt

<div></div><div><div><div><p>Join our team to provide frontline customer support while helping implement AI-driven tools and processes. You'll work alongside sales, product, and engineering teams to resolve issues, maintain support resources, and contribute to operational improvements.</p><div><div><div><div><div>
</div></div><div>Lahore, Pakistan (On-Site)</div></div><div><div><div>
</div></div><div>Full time</div></div></div></div><div><div>
</div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>
About the Role</b></h2><p>
We're seeking a Customer Support Representative to join our offshore team and become a cornerstone of our customer success operations. You'll deliver exceptional support while helping architect AI-driven systems that enhance efficiency and drive collaboration across sales, product, and engineering teams.</p><p>
This role is ideal for individuals who thrive in high-growth environments and are passionate about leveraging AI, automation, and customer success platforms to scale support operations without sacrificing quality.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><h4 class="jobSectionHeader"><b>
Customer Support Operations</b></h4><ul><li>
Lead customer interactions from first contact through resolution, ensuring timely, high-quality responses to both technical and non-technical issues</li><li>
Develop and refine scalable support processes that improve efficiency while maintaining a seamless customer experience</li><li>
Build and maintain self-service resources (knowledge base, help center, FAQs) to empower customers and reduce repetitive inquiries</li><li>
Act as the voice of the customer, identifying patterns in feedback and challenges, then translating them into actionable product insights</li></ul><h4 class="jobSectionHeader"><b>
Cross-Functional Collaboration</b></h4><ul><li>
Partner closely with engineering teams to validate, triage, and resolve product bugs through Jira and Slack workflows</li><li>
Work with sales and product teams to share customer insights that drive product improvements and strategic decisions</li><li>
Collect and analyze customer feedback, providing data-driven recommendations to enhance our offerings</li></ul><h4 class="jobSectionHeader"><b>
AI &amp; Automation</b></h4><ul><li>
Leverage AI and automation to streamline support ticketing, workflows, and customer interactions, improving response times and resolution efficiency</li><li>
Manage and optimize customer success platforms (Intercom, Customer.io, HubSpot) to enhance communication and automation</li><li>
Continuously explore and implement AI-driven solutions that improve support quality while maintaining a human-first, empathetic approach</li><li>
Design automated workflows that scale operations without compromising the customer experience</li></ul><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Bring</b></h3><ul><li>
3+ years in customer support or customer-facing roles, with demonstrated experience building and scaling support operations from the ground up</li><li>
Strong proficiency with customer support platforms (Intercom, Customer.io, HubSpot), including automation and workflow optimization</li><li>
Experience using Jira and Slack for effective engineering team communication and issue triage</li><li>
Excellent communication skills&mdash;you can translate complex technical issues into clear, actionable guidance for both customers and internal teams</li><li>
Strong technical validation skills to test and verify customer-reported issues before escalating to engineering</li><li>
Data-driven mindset with experience analyzing customer feedback and metrics to identify improvement opportunities</li><li>
Demonstrated ability to leverage AI and automation to optimize processes and scale operations</li></ul><h3 class="jobSectionHeader"><b>
Nice-to-Haves</b></h3><ul><li>
Experience implementing AI chatbots, predictive analytics, or machine learning applications in customer support</li><li>
Basic knowledge of APIs and integrations for customizing support workflows</li><li>
Familiarity with analytics tools for deeper customer data insights.</li><li>
Background in SaaS, fintech, or startup environments</li><li>
Experience in tax, accounting, or financial services industries</li></ul><h3 class="jobSectionHeader"><b>
Our Hiring Process</b></h3><h4 class="jobSectionHeader"><b>
Step 1: Application (10 minutes)</b></h4><p>
Click &lsquo;&rsquo; and fill out the application form. We&rsquo;ll review and respond quickly.</p><h4 class="jobSectionHeader"><b>
Step 2: Take Home Assignment (~2-3 hours)</b></h4><p>
After passing the initial screening, you will receive a take-home assignment that takes 2-3 hours.</p><h4 class="jobSectionHeader"><b>
Step 3: Virtual Interview (45 min)</b></h4><p>
If you pass the assignment screening, you will be invited to an online interview with the hiring manager.</p><h4 class="jobSectionHeader"><b>
Step 4: [potential] Virtual Interview (30 min)</b></h4><p>
You may also be invited to an online interview with our founder and CEO, pending their availability.</p><p><b>
Timeline</b></p><p>
We move fast and aim to close this job in one week.</p><p>
If you're ready to make a big impact on a small team and take your career to the next level, apply today to join our team at TaxGPT. We can't wait to meet you!</p><p>
At TaxGPT, we are committed to fostering a diverse and inclusive work environment. We believe that diversity in all its forms &ndash; race, gender, nationality, religion, sexual orientation, and beyond &ndash; enriches our perspectives and enhances our product. Each member of our team brings unique experiences, skills, and viewpoints to the table, and it's this mosaic of backgrounds that drives our innovation forward. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Join us in building a future where technology breaks barriers and creates opportunities for all.</p><p>
The base pay range for this role is $24,000 &ndash; $36,000 per year.</p></div></div><div></div>

Customer Support Representative, Offshore

J.B. Hunt

<div><p><b>Job Title:
</b></p>Customer Experience Representative
<p></p><p><b>Department:
</b></p>Customer Service &amp; Contact Center Operations
<p></p><p><b>Country:
</b></p>United States of America
<p></p><p><b>State/Province:
</b></p>Arkansas
<p></p><p><b>City:
</b></p>Lowell
<p></p><p><b>Full/Part Time:
</b></p>Full time
<p></p><p><b>Job Summary:
</b></p>Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
<p></p><p><b>Job Description:
</b></p><p><b>Key Responsibilities:
</b></p><ul><li>Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
</li></ul><ul><li>Monitor and support on-time delivery, damage-free services, and accurate billing
</li></ul><ul><li>Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
</li></ul><ul><li>Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
</li></ul><ul><li>Enter customer orders into the order management system to track loads and provide necessary information to operations teams
</li></ul><ul><li>Obtain and document approval for accessorial charges and spot rates for assigned customers
</li></ul><ul><li>Serve as a point of contact for customers regarding load updates and capacity availability
</li></ul><p></p><p><b>Qualifications:
</b></p><p><b>Minimum Qualifications:
</b></p>High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree<br>
<ul><li>
</li></ul><p><br>
<b>Preferred Qualifications:
</b></p><ul><li>Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
</li><li>Ability to adjust to new or changing assignments and processes
</li><li>Ability to maintain composure under pressure
</li><li>Ability to manage multiple priorities
</li><li>Ability to maintain professionalism while dealing with difficult individuals
</li><li>Sales focused
</li><li>Ability to meet or exceed customer needs and expectations to provide excellent service
</li>Embody a customer-centric mindset<br>
<li>
</li></ul><p><br>
This position is not eligible for employment-based sponsorship.
</p><p></p><p><b>Compensation:
</b></p><p>Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company&rsquo;s bonus and incentive plans, as applicable and in effect from time to time.
</p><p></p><p><b>Benefits:
</b></p><p>The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
</p><p></p><p><b>Education:
</b></p>Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
<p></p><p><b>Work Experience:
</b></p>Customer Service/Account Manager, Sales
<p></p><p><b>Job Opening ID:
</b></p>00611743 Customer Experience Representative (Evergreen) (Open)
<p></p><p><b><i>&ldquo;This job description has been designed to indicate the general nature and level of work performed by employees within this </i></b><b><i>classification. </i></b><b><i>It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
</i></b></p><p></p><p><b><i>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&rdquo;
</i></b></p><p></p><p><b><i>J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.</i></b></p></div>

Customer Experience Representative

Talent 360

<p><b>About SiFi:</b> SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.</p> Position Overview <p>The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.</p> Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

GroRapid Labs

<p><strong>Customer Success Manager (Web3) - $100K - $120K Remote</strong></p><p><strong>GroRapid Labs Dubai, United Arab Emirates (Remote)</strong></p><p><strong>About the Role:</strong> GroRapid Labs is seeking a <strong>Customer Success Manager</strong> to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.</p><p>This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul><p><strong>Bonus Points (Nice to Have):</strong></p><ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul><p><strong>Our Core Values:</strong></p><ul><li> Strive for excellence</li></ul><p><strong>Interview Process:</strong></p><ul><li>Behavioral Interview</li><li>Final Interview</li></ul><p><strong>Location:</strong> Remote (Dubai, UAE)</p><p>This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today!</p> Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

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