customer success representative

BroadDigix (Pvt) Ltd.

<p><b>About the Role</b><br/>We&rsquo;re looking for an energetic and customer-focused professional to join BroadDigix as a Sales &amp; Customer Success Specialist. You&rsquo;ll play a key part in helping clients discover the right technology solutions while delivering outstanding support throughout their journey. If you love connecting with people, solving problems, and hitting targets, this role is perfect for you.</p><p><b>What You&rsquo;ll Do</b></p><p><b>Drive Revenue &amp; Growth</b></p><ul><li>Understand client challenges and recommend the best BroadDigix solutions.</li><li>Proactively reach out to prospects through calls, emails, and tailored demos.</li><li>Consistently meet or exceed monthly and quarterly sales goals.</li><li>Keep detailed, up-to-date records of all activities in our CRM system.</li></ul><p><b>Deliver Exceptional Support</b></p><ul><li>Be the first point of contact for customer questions via phone, email, chat, or in-person.</li><li>Guide new users through onboarding and help existing clients get maximum value.</li><li>Troubleshoot issues quickly and escalate more complex cases when needed, always keeping the customer updated.</li></ul><p><b>Build Lasting Relationships</b></p><ul><li>Develop trust-based, long-term partnerships with clients.</li><li>Collect valuable feedback and share insights with internal teams to improve our offerings.</li></ul><p><b>Collaborate Across Teams</b></p><ul><li>Partner with marketing, product, and technical teams to ensure smooth campaigns and customer experiences.</li><li>Actively participate in training and team meetings to stay sharp and informed.</li></ul><p><b>What We&rsquo;re Looking For</b></p><p><b>Must-Have</b></p><ul><li>Strong verbal and written communication skills with a warm, professional style.</li><li>Proven ability to solve problems quickly and thoroughly.</li><li>Comfort working in a dynamic, fast-moving environment.</li><li>Self-driven with a clear focus on results.</li><li>Team player who also excels independently.</li></ul><p><b>Nice-to-Have</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field.</li><li>1&ndash;3 years in sales, customer support, or account management (tech industry experience is a big plus).</li><li>Hands-on experience with CRM platforms (HubSpot, Apollo, Salesforce, etc.).</li><li>Basic knowledge of Microsoft Office/Google Workspace.</li></ul><p><b>Why Join BroadDigix?</b></p><ul><li>Competitive salary range: PKR 50,000 &ndash; 120,000/month (depending on experience)</li><li>Clear path for growth with ongoing training and mentorship</li><li>Inclusive, supportive culture that values every voice</li><li>Work with innovative technology that makes a real impact</li></ul><p>BroadDigix is an equal-opportunity employer. We embrace diversity and encourage applications from all qualified candidates, regardless of gender, background, or identity.</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Sales Development & Customer Success Representative

Novel Energy Solutions LLC

<div>Description:
<p><b>
Summary</b></p><p>
As a remote Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers. You will work closely with clients to understand their needs, provide solutions, and ensure they achieve their desired outcomes with our products and services. Your goal is to drive customer satisfaction, retention, and growth.</p><p><b>
Job Responsibilities</b></p><ul><li>
Develop and maintain strong relationships with customers to ensure their success and satisfaction.</li><li>
Serve as the primary point of contact for customers, addressing their inquiries and resolving any issues they may encounter.</li><li>
Conduct regular check-ins with customers to understand their needs and provide proactive support.</li><li>
Collaborate with internal teams to ensure customer needs are met and to provide feedback for product improvements.</li><li>
Monitor customer usage and engagement with our products and services, identifying opportunities for upselling and cross-selling.</li><li>
Provide training and onboarding support to new customers to ensure a smooth transition and successful adoption of our products.</li><li>
Track and report on customer success metrics, including customer satisfaction, retention rates, and product usage.</li><li>
Understand all of NES&rsquo; services</li><li>
Manage all individual customer touch points regarding troubleshooting, cancellations, collections, etc.
</li><li>Manage customer data flow</li><li>
Manage communication plan for all active customers</li><li>
Maintain Expertise on the sub</li><li>
Regularly analyze data and propose solutions.</li><li>
Other duties as assigned
</li></ul>Requirements:
<p><b>
Work Environment</b></p><p>
This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?</p><p><b>
Physical Demands</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><ul><li>
While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating tools or equipment.</li></ul><p><b>
Position Type/Expected Hours of Work</b></p><p>
This remote position occasionally requires long hours and occasional weekend work.</p><p><b>
Travel</b></p><p>
No travel is required.</p><p><b>
Key Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree, preferably in business or communications
</li><li>3-5 years of experience managing a customer/client services, experience or success team</li><li>
Demonstrated ability to resolve customer issues
</li><li>Proficiency in MS Office Suite
</li><li>Experience in data management systems, such as Hansen or similar</li><li>
Experience with CRM, such as HubSpot or similar</li><li>
Strong attention to detail</li><li>
Exhibited capability of building and maintaining relationships
</li><li>Demonstrates understanding the nuances of communication and interpersonal relationships</li><li>
Flexibility and adaptability to changing requirements</li></ul><p><b>
Desired Qualifications</b></p><ul><li>
1-2 years of experience in billing or service in the energy industry</li><li>
Experience in renewable energy</li><li>
Experience Procore or similar construction management software</li></ul><p><i>
Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.</i></p><p>
#LI-Remote</p></div>

Customer Success Specialist

Concentrix

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>German + English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>
Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities</li><li>
Provide accurate weekly/ monthly/ quarterly sales forecast</li><li>
Mastery of product knowledge and technical understanding of services to assess client requirements</li><li>
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Manage external competitive pressures and handle objections to retain customers or win new customers</li><li>
Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</li><li>
Work with your team and management to provide a professional experience during all interactions with customers and prospects</li><li>
Maintain the customer management system (CRM) to ensure all relevant data is captured</li><li>
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts</li><li>
Work with a team and report directly to a Sales Manager</li></ul></div></div></div><p></p>

B2B - German - Renewals Specialist

Harmonic Health

<p><b>About Harmonic Health</b></p><p>Harmonic Health partners with community-based organizations, physician groups, and care providers to improve access to supportive services for seniors and families. We collaborate with respite providers, adult day centers, home care agencies, and other organizations to ensure successful participation in our care models, including the CMS GUIDE Model for dementia care.</p><p><b>Position Summary</b></p><p>The <b>Account Service Representative (ASR)</b> is responsible for supporting, maintaining, and growing relationships with Harmonic Health&rsquo;s existing Partners. These include respite providers, Adult Day Service centers, home care organizations, physician groups, and other community organizations.</p><p>This is a <b>service-oriented, partner-facing role&mdash;not sales</b>. The ASR ensures that Partners have the tools, knowledge, and support needed to identify eligible clients/patients, submit referrals, and expand engagement with Harmonic Health service lines. Success in this role is driven by responsiveness, problem-solving, and high-touch relationship management that increases referrals and supports enrollment growth.</p><p><b>Key Responsibilities Partner Servicing &amp; Support</b></p><ul><li>Serve as the primary point of contact for an assigned portfolio of existing Partners.</li><li>Respond promptly to Partner questions regarding GUIDE eligibility, referral submission, enrollment status, and program operations.</li><li>Conduct routine check-ins to ensure Partners feel informed, supported, and confident in referring eligible clients/patients.</li><li>Monitor Partner utilization, identify referral opportunities, and reinforce best practices for identifying eligible beneficiaries.</li><li>Troubleshoot documentation, portal/CRM issues, referral workflow questions, and escalate concerns when appropriate.</li><li>Gain expert-level understanding of assigned Partners' structure, needs, and workflows; advocate for Partner-specific needs with Partner Strategy &amp; Success leadership.</li><li>Assist in developing Partner communications, webinars, and business reviews to support high performance and overall Partner satisfaction.</li><li>Ensure Partners have access to appropriate materials, tools, and resources to achieve referral goals.</li></ul><p><b>Referral Growth &amp; Relationship Management</b></p><ul><li>Support Partners in reviewing rosters and assessing potential referrals.</li><li>Conduct light outreach and follow-up to encourage consistent referral activity.</li><li>Maintain positive, service-driven relationships that increase engagement and satisfaction.</li><li>Support training refreshers and onboarding for new Partner staff.</li><li>Provide updated Harmonic Health tools, materials, and program updates.</li></ul><p><b>Tracking, Reporting &amp; Coordination</b></p><ul><li>Maintain accurate and timely activity records, Partner communications, and referral updates within CRM systems (e.g., Monday.com).</li><li>Monitor trends in referral patterns and share insights with Partner Strategy &amp; Success leadership.</li><li>Collaborate closely with leadership to resolve Partner issues and ensure a smooth Partner experience.</li></ul><p><b>QualificationsRequired</b></p><ul><li>1&ndash;3 years of experience in account servicing, customer success, provider relations, or healthcare support roles.</li><li>Strong interpersonal, communication, and relationship-building skills.</li><li>Ability to manage multiple Partners and priorities in a fast-paced environment.</li><li>Comfortable learning new systems, following structured workflows, and documenting interactions.</li><li>Service-oriented mindset: highly responsive, dependable, proactive.</li><li>Alignment with Harmonic Health values.</li></ul><p><b>Preferred</b></p><ul><li>Experience in Medicare, senior care, home care, adult day services, or healthcare operations.</li><li>Familiarity with the CMS GUIDE Model or dementia care programs.</li><li>CRM experience (e.g., Monday.com, Salesforce, HubSpot).</li><li>Effective and persuasive oral communication skills with a positive professional presence.</li><li>Ability to motivate self and others.</li></ul><p>Pay: $24.00 - $31.00 per hour</p><p>Expected hours: 20.0 &ndash; 35.0 per week</p><p>Work Location: Remote</p>

Account Service Representative

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>German
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>
Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities</li><li>
Provide accurate weekly/ monthly/ quarterly sales forecast</li><li>
Mastery of product knowledge and technical understanding of services to assess client requirements</li><li>
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Manage external competitive pressures and handle objections to retain customers or win new customers</li><li>
Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</li><li>
Work with your team and management to provide a professional experience during all interactions with customers and prospects</li><li>
Maintain the customer management system (CRM) to ensure all relevant data is captured</li><li>
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts</li><li>
Work with a team and report directly to a Sales Manager</li></ul></div></div></div><p></p>

B2B- German Renewal Specialist

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>French
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>
Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities</li><li>
Provide accurate weekly/ monthly/ quarterly sales forecast</li><li>
Mastery of product knowledge and technical understanding of services to assess client requirements</li><li>
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Manage external competitive pressures and handle objections to retain customers or win new customers</li><li>
Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</li><li>
Work with your team and management to provide a professional experience during all interactions with customers and prospects</li><li>
Maintain the customer management system (CRM) to ensure all relevant data is captured</li><li>
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts</li><li>
Work with a team and report directly to a Sales Manager</li></ul></div></div></div><p></p>

B2B- French Renewal Specialist

Decklaration

<div>
 <p>
  <strong>
   Job Title: Sales Development Representative (Car Rental Profit Associate)
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   About 1Now
  </strong>
  <br/>
 </p>
 <p>
  1Now is a digital solution built for car rental businesses, helping them increase revenue, reduce costs, and deliver a better customer experience. We offer fleet management tools, mobile apps, websites, and financial tracking &mdash; making business operations simple, efficient, and profitable.
  <br/>
 </p>
 <p>
  <strong>
   Job Overview
  </strong>
  <br/>
 </p>
 <p>
  We are looking for a motivated and energetic Sales Development Representative (SDR) to join our Sale and Growth team. This role is perfect for those who have strong communication skills, eagerness to learn, and the grit to take initiative. You will play an important role in generating leads, conducting demo calls, and supporting clients during the early stages of onboarding.
  <br/>
 </p>
 <p>
  Responsibilities
  <br/>
 </p>
 <ul>
  <li>
   Actively engage in SaaS product sales, from lead generation to closing deals.
   <br/>
  </li>
  <li>
   Conduct onboarding calls to ensure a seamless experience for new clients and address their queries.
   <br/>
  </li>
  <li>
   Guide clients through the complete onboarding process on the software, ensuring a smooth and effective start to their journey.
   <br/>
  </li>
  <li>
   Build and maintain strong client relationships through constant communication, follow-ups, and support &ndash; a Key Account manager. You will be responsible for maintaining your clients.
   <br/>
  </li>
  <li>
   Utilize Zoho CRM, HubSpot, or similar tools to manage leads, track sales pipelines, and maintain client records.
   <br/>
  </li>
  <li>
   Identify opportunities to upsell or cross-sell SaaS solutions by understanding client needs and requirements.
   <br/>
  </li>
  <li>
   Collaborate with the marketing team to align sales efforts with ongoing digital marketing campaigns.
   <br/>
  </li>
  <li>
   Stay updated with industry trends to provide insights and recommendations for improving sales strategies.
   <br/>
  </li>
  <li>
   Communicate issues of clients to the tech team immediately and be responsible for those issues to be resolved.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Excellent English communication skills (verbal &amp; written).
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Upto 2 years of working experience
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Strong grit, discipline, and willingness to learn (proactive attitude is a must.)
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Basic sales or customer communication understanding is preferred.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Good organizational skills and ability to follow structured processes.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Comfortable with repetitive tasks like follow-ups and CRM updates.
   <br/>
  </li>
 </ul>
 <ul>
  <li>
   Familiarity with CRM tools like GHL, Hubspot
  </li>
 </ul>
</div>


Sales Development Representative (Car Rental Profit Associate)

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