customer success representative

Autowash Companies

<div>
 
 Description
 
 
 
 
 The Customer Success Representative serves as the frontline representative for Autowash. They handle customer calls, texts, chat inquiries, and other omni-channel systems while following structured logic flows and scripts.
 
 
 
 
 Their primary function is to help customers quickly while providing accurate solutions and information. Representatives support customers using automated tools and ensuring every customer interaction is documented cleanly and consistently.
 
 
 
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 Respond to incoming SMS, text, and phone calls.
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 Use approved scripts, logic flows, and troubleshooting guides.
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 Provide friendly, concise, and accurate information.
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 Resolve common issues independently (billing updates, app setup, access issues).
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 Identify when to escalate complex cases to Team Leads or Operations.
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 Trigger next-step cadences when appropriate.
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 Properly tag all conversations (intent + outcome).
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 Document customer concerns and resolutions with clarity.
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 Maintain data accuracy for CRM and reporting.
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 Use AI responses as intended.
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 Override AI only when needed or when escalation is required.
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 Report system issues or script gaps.
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 Completes outbound calls and texts for support, usage follow-ups, billing issues, and membership updates and sales.
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 Helps customers set up their membership correctly
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 Provides simple explanations of plan options to guide customers to the right fit.
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 Supports churn prevention through quick troubleshooting.
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 Documents all outbound interactions with clear tags and notes.
 
 
 </li>
 </ul>
 At Autowash, we value a supportive, hands-on team environment where people work side-by-side to solve problems and keep our operations running smoothly. Because of this, remote or hybrid work is not available for this position. This position is an in-person role. Sunday through Thursday, 9am to 6pm.
 
 
 
 Requirements
 
 
 
 
 Physical Demands:
 
 
 
 <ul>
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 Regularly required to sit, walk, stand, bend, and/or lift
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 Regularly required to talk or listen.
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 Regularly required to use a computer, computer screen and type.
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 Sometimes required to lift heavy packages (20 pounds or greater).
 
 
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 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
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 Computer skills required: Microsoft Office, Social Networking, Email communication
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 Minimum Desired Education: Some college, (communications, marketing or business preferred)
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 Minimum Desired Experience: 1 year
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 Preferred Experience: customer service, marketing, or administrative work preferred
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 Professional Associations: none
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 </ul>
</div>

Customer Success Representative

Mary Kay

<div>Who We Are
Founded in 1963 by Mary Kay Ash with a bold mission to enrich women&rsquo;s lives, Mary Kay has grown into one of the world&rsquo;s most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&amp;D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across more than 35 markets worldwide. At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth. 
What We Offer<ul><li>
Generous Paid Time Off</li><li>
401K &amp; Profit Sharing</li><li>
Medical, Dental &amp; Vision Coverage</li><li>
Free On-site Fitness Center &amp; Health Clinic</li><li>
Tuition Reimbursement</li><li>
Employee Product Discounts</li></ul> 
About the Role
As a Customer Service Representative, you&rsquo;ll be the voice of the company&mdash;supporting our independent sales force, customers, and consumers across multiple contact channels including phone, email, web chat, and social media. You&rsquo;ll help resolve questions, provide guidance, and ensure a positive experience by delivering service rooted in respect, care, and our Golden Rule Service philosophy.
This role is ideal for someone who enjoys helping others, solving problems, and working in a fast‑paced, collaborative environment. 
Key Responsibilities<ul><li>
Provide customer and sales force support including password resets, order status and lifecycle inquiries, eligibility questions, order fulfillment, and replacements</li><li>
Assist with profile maintenance, compensation and production inquiries, career path questions, promotions, contests, and programs</li><li>
Resolve service requests using established guidelines; escalate or partner with support teams when needed</li><li>
Maintain confidentiality and accurately document all customer interactions</li><li>
Participate in company meetings and training; stay current on promotions, products, systems, and procedures</li><li>
Support team success by assisting with escalations, training efforts, and workload balancing as needed</li><li>
Meet individual and team productivity and quality goals while promoting a collaborative team environment</li></ul> 
<div>What You&rsquo;ll Need to Be Successful<ul><li>
Experience: 3+ years of customer service experience</li><li>
Education: High School Diploma or equivalent</li><li> 
Strong organizational and time‑management skills, with the ability to prioritize and manage multiple tasks effectively</li><li>
Proficiency using computer hardware, software, and standard office equipment, including telephones, computers, printers, copiers, scanners, and similar devices</li><li>
Comfortable working with multiple systems such as contact center and workforce management tools, Microsoft Office, and timekeeping applications</li><li>
Flexible and adaptable, with a continuous‑learning mindset and the ability to multitask across two or more service areas while shifting between functional responsibilities as business needs change</li><li>
Strong verbal and written communication skills, with the ability to analyze varied situations, perform basic mathematical calculations, and demonstrate technical aptitude</li><li>
Ability to successfully pass assessments related to spelling, grammar and writing, service etiquette, listening, math, and technical skills</li><li>
Excellent interpersonal skills, with the ability to work effectively and collaboratively with team members across the department and company</li></ul></div></div>

Jodel Media

Local, family-owned company searching for someone to join our team! We hail from the great Midwest and treat our customers and employees as part of the family. Other than cheese, brats and beer Wisconsin is also known for exceptional hospitality, a willingness to help others, and honest, hardworking people. We take pride in our Midwest values and use them as a cornerstone for our company. Looking for someone that has the same values and likes to be part of a team!Role SummaryThe Customer Experience Representative (CSR) &ndash; Operations is responsible for managing day-to-day client interactions, executing operational tasks, and ensuring orders and requests are processed accurately and on time.This role serves as the primary point of contact for assigned client accounts and acts as the link between the client and internal warehouse/operations teams. The CSR is expected to be highly organized, detail-oriented, and proactive in identifying and resolving issues before they escalate.CSRs work closely with the Customer Success Manager (CSM), who provides support, guidance, and escalation handling for more complex issues.Key ResponsibilitiesClient Communication &amp; Account Support<ul><li>Serve as the day-to-day point of contact for assigned client accounts</li><li>Communicate with clients via Slack, email, portal, and phone</li><li>Provide timely updates on orders, issues, and requests</li><li>Build strong client relationships through clear, proactive communication</li><li>Escalate complex or high-risk issues to the CSM when needed</li></ul>Order &amp; Task Execution<ul><li>Process orders, returns, claims, refunds, and special requests accurately</li><li>Complete purchase orders, invoices, and payment-related tasks</li><li>Ensure all client-specific SOPs and requirements are followed</li><li>Track and manage open tasks to ensure nothing falls through the cracks</li><li>Maintain accurate documentation and records of client interactions</li></ul>Issue Identification &amp; Resolution<ul><li>Identify and troubleshoot order, inventory, or fulfillment issues</li><li>Coordinate with warehouse and operations teams to resolve problems</li><li>Proactively flag risks, delays, or errors before they impact the client</li><li>Escalate issues appropriately with clear context and recommended next steps</li></ul>Organization &amp; Workflow Management<ul><li>Manage multiple client accounts and competing priorities effectively</li><li>Maintain task lists, follow-ups, and status tracking systems</li><li>Ensure deadlines are met and work is completed to standard</li><li>Follow structured workflows established by the CSM</li></ul>Continuous Improvement &amp; Feedback<ul><li>Act as an advocate for the customer experience</li><li>Identify recurring issues or inefficiencies and share with the CSM</li><li>Suggest improvements to processes, communication, or systems</li><li>Learn and adopt best practices for systems and workflows</li></ul>Required Skills &amp; Experience<ul><li>Experience in customer service, account coordination, or operations (3PL experience preferred)</li><li>Strong communication skills (written and verbal)</li><li>High attention to detail and organizational skills</li><li>Ability to manage multiple tasks and deadlines simultaneously</li><li>Strong problem-solving and critical thinking ability</li><li>Comfortable working with systems, tools, and operational workflows</li><li>Ability to follow processes while adapting to changing priorities</li><li>Proactive mindset with a desire to learn and improve</li></ul>Work Environment &amp; Expectations<ul><li>Primarily in-office, working closely with warehouse and operations teams</li><li>Fast-paced environment with frequent changes and priorities</li><li>High accountability for task completion and accuracy</li><li>Regular collaboration with CSM for guidance and escalation support</li></ul>Who Will Succeed in This Role<ul><li>Someone who is highly organized and detail-oriented</li><li>Someone who takes ownership of their work and follows through</li><li>Someone who communicates clearly and proactively</li><li>Someone who enjoys problem-solving and helping customers</li><li>Someone who thrives in a fast-paced, operational environment</li></ul>Who Will Struggle in This Role<ul><li>Someone who struggles with multitasking or organization</li><li>Someone who avoids ownership or follow-through</li><li>Someone who does not communicate proactively</li><li>Someone uncomfortable with ambiguity or shifting priorities</li></ul>Career PathThis role is designed to develop into a Customer Success Manager (CSM) by building strong operational knowledge, client management skills, and system expertise.Pay based on experience &amp; ability.Job Type: Full-timePay: $45,000.00 - $65,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Hurak Education Services

*Excellent spoken and written English is a must.About CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Success ExecutivePosition Title: Customer Success ExecutiveTiming: 12:30 PM to 09:30 PM.Location: DHA Phase 6 LahoreJob Type: On-SiteResponsibilities<ul><li>Handle Queries, Requests and Complaints from customers tactfully.</li><li>Class management, Exam bookings, certifications and any other operational task.</li><li>Follow standard processes and procedures when it comes to providing the solution.</li><li>Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.</li><li>Achieve superior customer engagement and ensure a significant improvement in customer experience.</li><li>Must be able to overcome objections and handle customer pushback.</li></ul>Qualifications<ul><li>Bachelor's degree or relevant work experience</li><li>Proficiency in English skills, both writing and verbal</li><li>2 or 2+ year of experience, Fresher&rsquo;s can also apply.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you easily commute to DHA Phase 6 Lahore ?</li><li>What is your current salary ?</li><li>How fluent are you in English language ?</li></ul>Work Location: In person

FlairsTech

<div><div><div><div>Requirements and responsibilities<div><h1 class="jobSectionHeader">
Job Description:</h1> 
<ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul> 
Requirements: 
<ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

ModernEdge AI

About ModernEdgeModernEdge is a fast-growing startup helping small and medium-sized businesses scale with modern systems and solutions. In just 2 months, we've grown to nearly $1M in revenue &mdash; and demand continues to accelerate. We work with trades businesses and local service companies across the United States.Job SummaryWe're looking for a Virtual Assistant &amp; Customer Success Representative who is personable, organized, and sales-savvy. In this hybrid role, you'll manage customer communications, respond to inquiries, call warm leads, and help close deals &mdash; all while keeping our operations running smoothly behind the scenes.Responsibilities<ul><li>Respond to customer inquiries professionally via email and phone</li><li>Manage inboxes and ensure timely, organized communication</li><li>Collect and document customer feedback to support continuous improvement</li><li>Call warm leads and guide them toward a decision</li><li>Correspond with existing customers to ensure satisfaction and retain accounts</li><li>Follow up on open opportunities and help close inbound leads</li><li>Maintain accurate notes, records, and lead statuses in our CRM</li></ul>Requirements<ul><li>Strong verbal and written communication skills</li><li>Natural ability to build rapport and move conversations toward a close</li><li>Highly organized with the ability to manage multiple tasks efficiently</li><li>Self-motivated and able to work independently in a remote setting</li><li>Comfortable with email, basic CRM tools, and administrative tasks</li><li>Experience in customer service, sales, or a virtual assistant role is a plus &mdash; not required</li></ul>Compensation &amp; Benefits<ul><li>Competitive base pay ($500 per month)</li><li>Performance-based incentive structure tied to lead closures and customer outcomes (up to $3,000 per month)</li><li>Bonuses for top performers</li><li>Opportunity to grow into a larger role as the company scales</li></ul>Why Join ModernEdge<ul><li>Nearly $1M in revenue generated in just 2 months &mdash; real traction, not just potential</li><li>Work directly with a fast-moving startup team where your impact is felt immediately</li><li>Strong earning upside through performance incentives</li><li>Be part of a company on a steep growth trajectory</li></ul>Pay: $500.00 - $1,000.00 per monthWork Location: Remote

Virtual Assistant & Customer Success Representative

RTW Creation

Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) &ndash; MaleLocation:RTW CREATION,Plot No. C-144, Sector-6F, Korangi Town, Karachi Job Title:Customer Service Representative (RVR &ndash; Returns &amp; Reattempts)Department:Customer Service / Logistics OperationsReports To:Team Lead / Operations ManagerJob SummaryThe Customer Service Representative (RVR &ndash; Returns &amp; Reattempts) is responsible for handling returned shipments and coordinating reattempt deliveries. The role focuses on reducing return ratios, improving delivery success, and ensuring a smooth customer experience through effective communication with customers, riders, and warehouse teams.Key Responsibilities<ul><li>Manage cases related to returns, failed deliveries, and reattempts (RVR)</li><li>Contact customers to confirm availability, address, and delivery preferences</li><li>Schedule and coordinate reattempt deliveries with riders/logistics teams</li><li>Update order status and remarks in CRM/system accurately</li><li>Identify reasons for returns (e.g., customer not available, wrong address)</li><li>Resolve customer complaints professionally</li><li>Follow up on pending cases until successful delivery or closure</li><li>Maintain daily reports of RVR performance</li><li>Work closely with warehouse and last-mile teams</li><li>Meet KPIs such as:</li><li>Reattempt success rate</li><li>Call handling time</li><li>Case resolution time</li></ul>Required Skills &amp; Qualifications<ul><li>Intermediate / Bachelor&rsquo;s degree preferred</li><li>0&ndash;2 years experience in customer service / call center / logistics</li><li>Strong communication skills (Urdu + basic English)</li><li>Good problem-solving and negotiation skills</li><li>Basic computer knowledge (CRM, Excel)</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce or courier/logistics companies</li><li>Knowledge of last-mile delivery &amp; COD process</li><li>Experience handling returns or complaint management</li></ul>PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (RVR – Returns & Reattempts) – Male

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Virtual Assistant & Customer Success Representative

Customer Service Representative (RVR – Returns & Reattempts) – Male