customer success specialist

Cequens

<div>About Deewan
Deewan is a Saudi communication and customer engagement solutions provider with a rich portfolio of SMS, voice and WhatsApp communication solutions. We built our processes around delivering value for clients first and foremost, helping them increase brand awareness, reduce operational costs, and create impressive customer experiences that quickly make a difference. All this is possible through simple dashboards and a team of technical and business support specialists providing best-in-class service 24/7. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.
Job Summary:
We're looking for a passionate and proactive Customer Success Specialist to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs.
Key Roles and Responsibilities:<ul><li>
Onboarding: Guide new customers through the initial product setup and usage process, ensuring they understand its value and features.</li><li>
Support &amp; Engagement: Provide responsive and efficient customer support through various channels (email,phone, chat) and proactively engage with customers to identify potential issues and opportunities.</li><li>
Relationship Building: Cultivate strong relationships with customers by actively listening to their needs,providing personalized advice, and building trust.</li><li>
Revenue Retention &amp; Expansion: Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.</li><li>
Data Analysis &amp; Insights: Monitor customer usage data and identify trends to personalize interactions, identify potential churn risks, and inform product improvements.</li><li>
Feedback &amp; Reporting: Gather customer feedback, document resolutions, and generate reports to track progress and inform team strategies.</li><li>
Collaboration: Work closely with other teams (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs</li></ul> 

Requirements 
Required Skills and Experience:<ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul><ul>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience.</li></ul></div>

Customer Success Specialist

Revance Therapeutics

<div>Job Summary:

As a Customer Success Specialist you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and a champion for our brand. Your job ensures our customers have the best experience possible.
<ul>
<li>Reporting to: Supervisor, Contact Center</li>
<li>Location: Remote</li>
<li>Schedule: 8:00 AM -4:30PM EST or 8:30AM - 5PM PST</li>
<li>Pay rate: $26.50/hr + annual performance bonus</li></ul> 
 
Responsibilities/Essential Duties:
<ul>
<li>Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.</li>
<li>Ensure the best experience possible, no matter what channel our customers choose to contact us.</li>
<li>Work alongside sales professionals to deliver a high-end customer experience.</li>
<li>Take ownership of account interactions from beginning to end.</li>
<li>Complete thoughtful, personalized responses to a variety of customer request such as:</li>
<li><ul><li>General Inquires</li>
<li>Account Creation</li>
<li>Pricing</li>
<li>Product Orders/Returns</li>
<li>Billing Inquiries</li>
<li>Payments</li>
</ul></li><li>Upselling and Cross selling - Great starting point from which to grow toward a sales career.</li>
<li>Contribute to the ongoing success of your team by achieving goals and objectives.</li></ul> 
 
Basic Qualifications: 
<ul>
<li>Associate/Bachelor's degree, or equivalent work experience.</li>
<li>5 years' experience in a call center/inside sales role.</li>
<li>The ability to exercise initiative.</li>
<li>Strong communication skills: oral, written and interpersonal.</li>
<li>Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.</li></ul> 
 
Preferred Qualifications:
<ul>
<li>Knowledge of customer service principles and practices.</li>
<li>A strong understanding of telephony and technology, and not be intimidated by it.</li>
<li>The ideal candidate must be comfortable working in a fast-paced environment.</li></ul> 


Company Summary:

Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company's vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance's award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com. 
 
What Revance invests in you:
<ul>
<li>Competitive Compensation including base salary and annual performance bonus.</li>
<li>12 days' PTO, holidays, and parental leave.</li>
<li>Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more!</li></ul> 


This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a &quot;qualified individual with a disability&quot; in all aspects of the employment relationship. A &quot;qualified individual with a disability&quot; is &quot;an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.&quot;

We are an equal opportunity employer. We are a company where diverse backgrounds, experience and viewpoints are valued. Revance does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.</div>

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Wood Mackenzie

<div>
 
 Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
 
 
 
 
 
 For over 50 years our work has guided the decisions of the world&rsquo;s most influential energy producers, utilities companies, financial institutions and governments.
 
 
 
 
 
 Now, with the world&rsquo;s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That&rsquo;s why we&rsquo;ve redefined what&rsquo;s possible with Intelligence Connected.
 
 
 
 
 
 By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.
 
 
 
 
 
 This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence &ndash; whether planning days, weeks, months or decades ahead.
 
 
 
 
 
 Wood Mackenzie
 
 
 Intelligence Connected
 
 
 
 
 
 
 WoodMac.com
 
 
 
 
 
 
 
 Wood Mackenzie Brand Video
 
 
 
 
 
 
 
 Wood Mackenzie Values
 
 
 <ul>
 <li>
 Inclusive &ndash; we succeed together
 </li>
 <li>
 Trusting &ndash; we choose to trust each other
 </li>
 <li>
 Customer committed &ndash; we put customers at the heart of our decisions
 </li>
 <li>
 Future Focused &ndash; we accelerate change
 </li>
 <li>
 Curious &ndash; we turn knowledge into action
 </li>
 </ul>
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue &amp; supporting the company&rsquo;s growth through quality Customer Experience (CX). Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.
 
 
 Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers. CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription. Leveraging account health scores and VoC, the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!
 
 
 
 
 
 As a Lead Customer Success Specialist, you will work as an individual contributor within the High Touch Customer Success Team. You will engage with Wood Mackenzie high value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.
 
 
 You will work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases.
 
 
 
 
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 
 
 In this customer facing role, you are responsible to deliver the desired business outcomes, steered by our Customer Success Platform, in a human led and digitally enabled model. Key responsibilities include:
 
 <ul>
 <li>
 Build &amp; maintain strong relationships within assigned high value customer accounts across MENA region, and continually delight them with a positive, customer centric attitude.
 </li>
 <li>
 Work collaboratively with customers to ensure that they are finding value in our products and services. Develop &amp; demonstrate clear understanding of the customer&rsquo;s goals, needs, expectations and preferences continuously.
 </li>
 <li>
 During onboarding, ensure that customers are properly trained, equipped with the right tools &amp; resources, and educated on subscribed WM products; to optimize product usage and to minimize their adoption time. Ensure customer is ready for a successful launch and long-term success and growth.
 </li>
 <li>
 Collaborate with internal teams to facilitate early increased adoption and maximum product usage. Also, coach customers to adopt relevant practices and to maximize their investment in the product to achieve or exceed their goals.
 </li>
 <li>
 Collaborate with internal stakeholders for the delivery of high-quality customer experience and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans
 </li>
 <li>
 Monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified, drive risk mitigation measures.
 </li>
 <li>
 Be a customer advocate, capturing &amp; delivering customer feedback, to respective teams and identifying opportunities for improvements.
 </li>
 <li>
 Be the voice of the customers in the company, providing the suitable balance between the customer&rsquo;s requests and the company&rsquo;s vision.
 </li>
 <li>
 Identify, measure, track and communicate important insights via quarterly business reviews (QBRs) that your customers and AMs can use to assess their outcomes and influence the other responsibilities.
 </li>
 <li>
 Be commercially minded and work in proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension.
 </li>
 <li>
 Identify need for improvement in process and work collaboratively across teams to effect this.
 </li>
 <li>
 Develop and share best practices with team members to continually improve quality, effectiveness, and efficiency of our processes. Coach team members on customer success best practices.
 </li>
 </ul>
 
 
 
 
 
 About You:
 
 
 
 
 
 
 You will have:
 
 <ul>
 <li>
 Significant customer facing experience
 </li>
 <li>
 Working knowledge of the Energy industry is preferred
 </li>
 <li>
 Experience in using health metrics to drive customer success with proven measurable outcomes is required
 </li>
 <li>
 Passion for innovation, growth, and a relentless dedication to making customers successful
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to effectively listen, influence and relate compassionately to the customer needs/requirements
 </li>
 <li>
 Advance presentation experience is required, ability to create data-driven insights by analysing usage data sets for customers and presenting during Quarterly Business Reviews
 </li>
 <li>
 Exceptional organizational, coaching and time management skills
 </li>
 <li>
 Strong learner with curious mind
 </li>
 <li>
 Advance-level understanding of customer journeys to anticipate problems and solving them proactively
 </li>
 <li>
 Ability to prioritise work and tasks effectively to achieve best customer outcomes
 </li>
 <li>
 Excellent English, other language skills are a plus
 </li>
 <li>
 High levels of adaptability, initiative, and pro-activeness
 </li>
 <li>
 A kind, open, fun, team-oriented working attitude
 </li>
 <li>
 Cultural awareness and appreciation for diversity
 </li>
 <li>
 Experience working with Microsoft applications and Customer Success Platforms is highly preferred.
 </li>
 <li>
 Intermediate knowledge of salesforce.com
 </li>
 </ul>
 
 
 
 
 
 Expectations:
 
 
 
 
 
 <ul>
 <li>
 We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.
 </li>
 <li>
 Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones.
 </li>
 </ul>
 
 
 
 
 #LI-DB1
 
 
 
</div>

Lead Specialist - Customer Success

Pest-SOS

Job Summary We are seeking a dynamic and proactive Client Success Specialist to join our team and drive exceptional client experiences. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with enthusiasm and professionalism. Your focus will be on fostering strong relationships, understanding client goals, and delivering tailored solutions that maximize satisfaction and retention. This position offers an exciting opportunity to work within a fast-paced environment where your communication skills and strategic mindset will make a meaningful impact on client success.Responsibilities<ul><li>Build and nurture long-term relationships with clients through regular communication and personalized support</li><li>Manage client accounts using tools to track interactions, preferences, and engagement metrics</li><li>Collaborate with sales, marketing, and product teams to ensure clients receive optimal solutions aligned with their business objectives</li><li>Assist clients in onboarding processes, providing training and resources to maximize platform utilization</li><li>Analyze client data to identify opportunities for growth, upselling, or renewal strategies based on customer needs and market trends</li><li>Address client inquiries promptly via phone, email, or virtual meetings, delivering exceptional customer service at every touchpoint</li><li>Support project management initiatives by coordinating timelines, deliverables, and stakeholder communication to ensure seamless execution of client projects</li></ul>Qualifications<ul><li>Proven experience in account management or customer success roles</li><li>Strong project management skills with the ability to juggle multiple priorities efficiently</li><li>Familiarity with CRM platforms for tracking client interactions and data analysis</li><li>Excellent communication skills&mdash;both verbal and written&mdash;with the ability to convey complex information clearly and persuasively</li><li>Knowledge of sales processes, customer relationship management strategies, and marketing principles</li><li>Analytical mindset with the ability to interpret data insights for strategic decision-making</li><li>Demonstrated ability to deliver outstanding customer service while maintaining professionalism under pressure</li></ul>Join us if you&rsquo;re passionate about creating positive client experiences, thrive in collaborative environments, and are eager to grow your career in a vibrant organization dedicated to success!Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Paid time off</li><li>Paid training</li><li>Work from home</li></ul>Work Location: Remote

Client Success Specialist

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