customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Azeus Systems Limited

<div>Azeus Systems Limited is looking for Customer Success Specialists to be part of our growing customer relations force for our product, Azeus Convene.
Convene is a board management software for boards and senior leadership. Our award-winning board meeting software offers a comprehensive suite of tools that enhances collaboration, accelerates decision-making, and empowers governanceall in one convenient platform. With a global footprint in over 100 countries, Convene helps organizations worldwide streamline their governance processes.
Visit azeusconvene.com for more information.
Role and Key Responsibilities :<ul><li>
Put the customer at the heart of everything you do to ensure success.</li><li>
Become a Convene product champion and an expert on the board management landscape.</li><li>
Deliver engaging walk-through sessions to confidently educate our customers on how to get the most from our platform.</li><li>
Assess the customer's current level of service and help them gain greater value from the solution.</li><li>
Engage regularly with existing customers both via phone and email.</li><li>
Liaise with other internal teams to help resolve customer issues raised.</li><li>
Be proactive in ensuring that customers are getting the most out of their implementation of Convene.</li><li>
Be proactive in reviewing the customer engagement behavior and adopting strategies that ensure retention</li></ul>
Detailed Responsibilities:<ul><li>
Build and cultivate strong relationships with clients by becoming their trusted adviser and helping them maximize the Convene platform</li><li>
Engage customers in regular discussions about their subscription e.g. QBR's, goals, renewals, testimonials, etc</li><li>
Document all customer insights, feedback, and use cases</li><li>
Identify upsell/cross-sell/referral and other growth and expansion opportunities</li><li>
Report potential risk accounts and manage the risk mitigation activities.</li><li>
Follow up on customer requests, contracts, renewals, testimonials, and other relevant tasks</li><li>
Produce a list of customers to contact over a 2-week period and then provide a progress report at the end of this time.</li><li>
Update and manage Pipedrive: contacts, calls, emails, insights, risks, opportunities, etc</li></ul>
Qualifications: 
<ul><li>
Open to fresh graduates / entry-level candidates and those with at least 1 year of experience in sales, customer success, or account management</li><li>
SaaS background but any IT experience would be great</li><li>
Great command of the English language</li></ul><ul><li>This is for a hybrid set-up. Work tools will be provided.</li></ul></div>

Align Technology

<div><h3 class="jobSectionHeader">Description</h3><div> 
This role will focus on supporting customers after implementation, ensuring they receive ongoing value and a smooth experience. Working closely with both local teams and colleagues across EMEA, the role will help share knowledge, represent customer needs, and contribute to continuous enhancement of services. The ideal candidate demonstrates strong communication, analytical thinking, teamwork, and a proactive learning mindset.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3> 
<ul>
<li>
Be responsible for all post-sales operations and interactions with customers.</li>
<li>Be part of a local and EMEA team of CS Specialists &ndash; an international community where sharing best practices is a big key to success.</li>
<li>Act as the Voice of the Customer, bringing in new ideas for Continuous Improvement.</li>
<li>Act as a business partner for our customers, e.g. by providing regular (on-site) training.</li></ul> 
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Bachelor degree</li>
<li>Minimum of 1-3 years of directly related experience</li>
<li>Fluency in English and Arabic</li>
<li>Strong interpersonal, listening and persuasive communication skills.</li>
<li>To have the willingness to learn.</li>
<li>Strong analytical capabilities.</li>
<li>To be a team player</li>
<li>To have good problem solving skills.</li>
<li>To be able to work autonomously.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Align Technology</h3><div>
Your growth and well-being: 
 
At Align, every smile matters. We&rsquo;re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:</div><ul>
<li>Health and well-being programs to keep you thriving in both body and mind.</li>
<li>Employee-exclusive discounts on Invisalign products.</li>
<li>Learning opportunities through online learning resources and support for your individual development plans.</li>
<li>Inclusive, global workplace that fosters collaboration, recognition and belonging.</li>
</ul><div>Country and/or role specific details will be shared with you by your recruiter during the interview process.</div><div>
 
Discover Align: 
 
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day. 
</div><div>Align&rsquo;s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another&mdash; ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives. 
</div><div>We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration. 
</div><div>At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.</div><div>
 
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.</div><div>
 
Eager to learn how we embrace our global differences and nurture employee well-being?
 
Explore Align's culture here! 
</div><div>Want to discover more about exocad and Cubicure? Click on their names for additional information.</div><div> 

Applicant Privacy Policy: 
 
Review our Applicant Privacy Policy for additional information. 
 
Equal Opportunity Statement: 
 
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.</div></div>

Customer Success Specialist - KSA

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 The purpose of this job is to ensure customers maximize the value of products and services through effective onboarding, engagement, and adoption while driving process improvements and team success for "SITA smart path biometric"
 
 
 
 As per our career framework, the title of the role in the contract will be "Specialist Product Adoption".
 
 
 
 
 What You Will Do
 
 
 
 
 Product Adoption
 
 
 
 <ul>
 <li>
 Develop and implement strategies to increase product usage and ensure full adoption by customers.
 </li>
 <li>
 Monitor and analyze product adoption metrics such as feature usage, user engagement, retention, and time to value (TTV).
 </li>
 <li>
 Provide personalized product education to customers, showcasing new features and updates to maximize value.
 </li>
 <li>
 Identify under-engaged customers and implement targeted interventions, such as training and support, to boost engagement.
 </li>
 <li>
 Collaborate with customer success teams to align on customer goals and product strategies, and relay customer insights to Product owners.
 </li>
 <li>
 Collect customer feedback to identify challenges, improvement areas, and opportunities to upsell or cross-sell additional features or services.
 </li>
 <li>
 Support the Customer Operations Manager in re-engaging under-utilizing customers.
 </li>
 <li>
 Manage risks by identifying and addressing potential issues impacting product adoption.
 </li>
 <li>
 Act as a functional product SME, providing customers with setup and configuration support.
 </li>
 <li>
 Contribute to the creation of educational resources such as user guides, FAQs, and customer ROI insights.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Ensure consistency and quality of customer data in the CRM system while analyzing customer trends and feedback to identify potential issues and areas for improvement.
 </li>
 <li>
 Track customer engagement and satisfaction metrics to assess account health, identify at-risk customers, and support retention strategies.
 </li>
 <li>
 Collaborate with Customer Success Managers to implement initiatives and execute customer success plans that enhance satisfaction and retention.
 </li>
 <li>
 Prepare reports, documentation, and communication materials to provide insights on customer metrics, updates, and product changes.
 </li>
 <li>
 Identify and implement opportunities to improve internal processes and workflows while contributing to knowledge management resources like FAQs and training materials.
 
 
 </li>
 </ul>
 
 Data Steward
 
 
 
 <ul>
 <li>
 Implement data governance policies defined by the Data Owner and ensure adherence to standards.
 </li>
 <li>
 Monitor data quality, consistency, and compliance on an ongoing basis.
 </li>
 <li>
 Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 WHO YOU ARE:
 
 
 
 
 
 Educational Background
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in business, marketing, computer science, or a related field.
 
 
 </li>
 </ul>
 
 Certifications (Must Have)
 
 
 
 <ul>
 <li>
 ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.
 </li>
 <li>
 2-4 years of experience in customer success, product adoption, or account management, preferably in SaaS, IT, or service industries.
 </li>
 <li>
 Proven track record of increasing product adoption and improving customer satisfaction through targeted interventions.
 </li>
 <li>
 2-4 years of experience analyzing customer data, tracking engagement metrics, and implementing process improvements to enhance the customer lifecycle.
 </li>
 <li>
 Experience with CRM systems and data analysis tools to identify trends and support retention strategies.
 </li>
 <li>
 Candidates.
 </li>
 <li>
 This role is only applicable for Qatar nationals or residents of Qatar.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Project Management certifications such as PMP or PRINCE2.
 </li>
 <li>
 Certifications in product adoption or continuous improvement methodologies (e.g., Lean Six Sigma).
 </li>
 <li>
 Additional relevant certifications in project management (e.g., PMP) or data analysis are a plus
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

product specialist – biometric

CrelioHealth

<div>Role: Customer Success Manager (CSM) 


Experience: 2 &ndash; 5 Years

Location: Pune (Baner)

Department: Customer Success 


Role Overview

We are looking for a performance-driven Customer Success Manager (CSM) who will be responsible for driving Retention, Adoption, Engagement, Advocacy, Support Excellence and Revenue Growth across assigned accounts. The ideal candidate will own the complete post-sales lifecycle &mdash; from onboarding and product adoption to renewals, expansion, and advocacy &mdash; ensuring measurable business outcomes for customers. 

<ul>
<li>Key Responsibilities 
1. Retention &amp; Revenue Ownership</li>
<li>Own Gross Revenue Retention and minimise churn.</li>
<li>Ensure 100% renewals before expiry.</li>
<li>Conduct regular health checks and proactively mitigate risks.</li>
<li>Drive structured recovery plans for at-risk accounts. 
 
2. Product Adoption &amp; Value Realisation</li>
<li>Improve the Adoption Health Score across accounts.</li>
<li>Drive active usage of LIMS, Inventory, and key modules.</li>
<li>Enable customers through structured training and best practices.</li>
<li>Partner with Product &amp; Engineering to resolve recurring gaps. 
 
3. Client Engagement &amp; Relationship Management</li>
<li>Maintain disciplined engagement cadence (MBR/QBR).</li>
<li>Lead executive-level QBRs with decision-makers.</li>
<li>Expand multi-threaded stakeholder relationships.</li>
<li>Conduct strategic site visits for high-value accounts. 
 
4. Advocacy &amp; Customer Marketing</li>
<li>Capture structured feedback and testimonials.</li>
<li>Drive case studies, G2 reviews, and referrals.</li>
<li>Convert satisfied clients into brand advocates.</li>
<li>Identify cross-sell opportunities. 
 
5. Support &amp; SLA Governance</li>
<li>Ensure strict SLA adherence and ticket ownership.</li>
<li>Maintain clear communication and closure confirmation.</li>
<li>Align ticket closures with CSAT goals.</li>
<li>Act as an escalation bridge between the client and internal teams. 
 
6. Growth &amp; Expansion</li>
<li>Drive MRR growth through upsell &amp; cross-sell.</li>
<li>Identify expansion opportunities within accounts.</li>
<li>Convert delivered value into measurable revenue growth. 
 
Job Specifications</li>
<li>2+ years of experience in Customer Success / Account Management / SaaS.</li>
<li>Proven track record in retention, renewals, and revenue expansion.</li>
<li>Strong analytical skills &mdash; ability to interpret data, health scores, and customer insights.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Experience handling customer escalations professionally.</li>
<li>Organised, process-oriented, and execution-focused.</li>
<li>Proactive problem solver with an ownership mindset.</li>
<li>Self-starter and collaborative team player.</li>
<li>Comfortable working in shifts if required.</li></ul></div>

Customer Success Manager

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