customer success specialist

The Semios Group

<div>Who we are:
Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. The Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability.
Our innovative work has been recognized with several industry awards, including:<ul><li>
AgTech Breakthrough &ndash; Smart Irrigation Company &amp; Pest Management Solution of the Year</li><li>
Thrive Top 50</li><li>
Google for Startups Accelerator Cohort</li><li>
Global Cleantech Top 100</li></ul>
We know our journey is only achievable by having a great team who shares ideas, tries new things, and learns as we go.
Who you are:
As the ideal Customer Success Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. You have the ability to understand and explain our tools and insights and adjust your communication style to fit your audience. Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things. 
 
You&rsquo;re driven by purpose and motivated by work that matters. You&rsquo;re looking for more than a role, you want to be part of a growing, forward-thinking company solving real-world challenges to improve how farming works, today and for the future.
What you will do:
The primary function of the Customer Success Specialist is to provide exceptional support to both our customers and Semios&rsquo; Territory Managers alike. You will use your understanding of the challenges faced by our customers to help them apply Semios&rsquo; technology to solve them. You will deliver excellent support and advice to customers in their use of Semios&rsquo; tools and systems and will focus your energy on building mutually beneficial relationships to create value for both Semios and our customers. The role will be most effective by collaborating with stakeholders throughout the Semios + Agworld's sales, marketing and field services organization.
This role will execute and deliver on company initiatives for customer success, while enabling our sales organization to focus on growing the business. This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for focus on driving growth and providing exceptional service to our markets. 
Pre- &amp; Post-sales Functions<ul><li>
Conduct pre-sale activities including creation of customer accounts, quotes and sales orders.</li><li>
Obtaining proper approvals for customer discounts and rates.</li><li>
Initiate, coordinate, and execute customer contract renewals, both remotely and in person.</li><li>
Update and maintain internal systems (CRM, etc.) for your assigned territory.</li><li>
Ensure all customer communications are accurately logged within the CRM for your assigned territory.
</li><li>Work closely with local Territory Managers to ensure all preparation activities for renewals or upcoming customer meetings are completed. Create and execute on service tickets for your assigned customers in a timely manner.</li></ul>
Customer Engagement<ul><li>
Conduct onboardings with customers and their teams both virtually and in person.</li><li>
Provide continuous support to customers in your territory both virtually and in person, being the first line of support via phone, email, and in-app chat.</li><li>
Attend and act as a company representative at various trade shows and events, showcasing Semios&rsquo; products and services to customers and prospects alike.</li><li>
Provide support to Territory Manager with regards to customer requests they are receiving, including providing information about planned, ongoing, or completed services.</li><li>
Document and relay product feedback and customer suggestions to the Semios team via appropriate channels.</li><li>
Ensure customer engagement with Semios&rsquo; suite of tools via regular outreach to ensure they are getting the most out of our products.</li><li>
Ensure our customers are aware of and educated on the power of Semios&rsquo; tools.</li></ul> 
Internal Support Functions<ul><li>
Support various company initiatives.</li><li>
Work closely with Sales Operations to ensure sales data in systems is complete and accurate</li><li>
Collaborate with Finance, Grower Relations, and Channel teams to support sales growth and strategic initiatives.</li><li>
Work as a team with the Territory Manager in your region, enabling them to focus on selling</li><li>
Contribute to the creation and updating of customer resource material.</li><li>
Represent the customer&rsquo;s voice and help champion best practices of customer on-boarding, adoption and product use experience.</li><li>
Document and relay product feedback and customer suggestions back to the Semios team.</li><li>
Suggest and implement ways to improve all processes in the customer journey.</li></ul> 

Requirements 
We want you to succeed, so you will need: 
<ul><li>
2 + years of professional experience working with customer on-boarding, implementation, adoption, and technical support</li><li>
Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools</li><li>
Familiarity working with software applications and data</li><li>
A magnetic personality and a skill for winning customer time and trust</li><li>
Superb listening and presentation skills to build and maintain customer relationships</li><li>
Ability to prioritize and focus efficiently on multiple customers and products</li><li>
Orientation towards taking initiative and continuous improvement</li><li>
Valid driver's license and ability to commute when necessary</li></ul> 
Nice to have:<ul><li>
Degree or diploma in business or a related field is preferred</li><li>
Direct experience working in Agriculture.</li><li>
Fluency in Spanish</li></ul> 
Salary range: $27 to $31 USD per hour
We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. 
 
 
Benefits 
Why this is the opportunity for you:<ul><li>
Purposeful Work: Make a global impact by advancing sustainable food production.</li><li>
Our People: Work with a fun, collaborative, and supportive team.</li><li>
Recharge: Generous vacation policy and year-end winter break.</li><li>
Work Flexibility: Enjoy a hybrid office setting or fully remote. (role dependent)</li><li>
Wellbeing: Comprehensive health plans and enroll in our 401(K) plan.</li></ul>
At Semios Group, we value the full range of experience and perspectives people bring&mdash;not just what&rsquo;s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know.
We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish.
Semios Group participates in E-Verify.</div>

Customer Success Specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 
 
 
 
 
 
 !
 
 Responsibiliti
 
 
 <ul>
 <li>
 esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
 </li>
 <li>
 y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
 </li>
 <li>
 s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
 </li>
 <li>
 e.Providing alternatives to products/items, which are not available on the ecommerce websit
 </li>
 <li>
 e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
 </li>
 <li>
 s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
 </li>
 <li>
 r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
 </li>
 <li>
 n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
 </li>
 <li>
 l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
 </li>
 <li>
 ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
 </li>
 <li>
 s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 onsExceptional verbal communication skills in English is a mu
 </li>
 <li>
 st.Candidates must possess a clear American accent to easily explain and help the customer base in
 </li>
 <li>
 US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
 </li>
 <li>
 us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
 </li>
 <li>
 w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
 </li>
 <li>
 ng.Experience using CRM systems is a bon
 </li>
 <li>
 us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Pay range and compensation pac
 
 
 
 kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 
 
 
 
 
 
 es).
 
 Perks &amp; Ben
 
 
 <ul>
 <li>
 efits24/7 transport s
 </li>
 <li>
 ystemMedical and health insu
 </li>
 <li>
 ranceBo
 </li>
 <li>
 nusesIncen
 </li>
 </ul>
 
 
 
 
 
 tives
 
 Career Growth Opportunities at ibex. Pa
 
 
 
 kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 
 <ul>
 <li>
 uding:Customer Service Representative Supervisors/ Tea
 </li>
 <li>
 m LeadOffice Administrator / Operations Coord
 </li>
 <li>
 inatorTraining Speci
 </li>
 <li>
 alistsCross-campaign growth for more ex
 </li>
 <li>
 posureCross-departmental growth for specific interests like marketing, IT, HR
 </li>
 </ul>
 
 
 
 
 
 , etc.
 
 Equal Opportunity St
 
 
 
 atementibex. Pakistan is committed to diversity and inclu
 
 
 
 
 sivity.
</div>

ZH CUISINES (PRIVATE) LIMITED

Job description:Job Position: Customer Success ManagerDepartment: OperationsLocation: SALT PakistanEmployment Type: Full-TimeJob SummarySALT Pakistan is looking for a proactive and customer-focused Customer Success Manager to ensure exceptional customer experiences across all service channels. The ideal candidate will be responsible for handling customer complaints and feedback, managing relationships with delivery platforms such as Blink and Foodpanda, and coordinating events and catering inquiries.This position is suitable for Fresh Graduates with strong communication skills, while candidates with 1&ndash;2 years of relevant experience will be preferred.Key Responsibilities<ul><li>Handle customer complaints, concerns, and feedback professionally and ensure timely resolution.</li><li>Monitor customer satisfaction and maintain a high standard of guest experience.</li><li>Manage and respond to customer reviews received through social media, delivery platforms, and other channels.</li><li>Coordinate with restaurant operations teams to resolve customer issues effectively.</li><li>Manage relationships and daily coordination with delivery partners including Blink and Foodpanda.</li><li>Monitor delivery platform performance, customer ratings, and service quality.</li><li>Handle event and catering inquiries from initial contact to successful execution.</li><li>Coordinate with operations and kitchen teams for catering orders and special events.</li><li>Maintain records of customer complaints, resolutions, and service performance.</li><li>Prepare regular reports on customer feedback, complaints, and improvement opportunities.</li><li>Identify trends and recommend solutions to improve customer experience.</li><li>Support marketing and operational teams during promotional campaigns and events.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>Fresh Graduates are encouraged to apply.</li><li>1&ndash;2 years of experience in customer service, hospitality, restaurant operations, or customer relations will be preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficiency in Microsoft Office and Google Workspace.</li></ul>Skills Required<ul><li>Customer Service</li><li>Complaint Handling &amp; Resolution</li><li>Communication Skills</li><li>Relationship Management</li><li>Event Coordination</li><li>Catering Management</li><li>Foodpanda &amp; Blink Coordination</li><li>Problem Solving</li><li>Reporting &amp; Documentation</li><li>Time Management</li><li>Team Collaboration</li></ul>Work Location: In personPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Rich Crete Coatings, LLC

Customer ExperienceJoin One of Florida's Fast-Growing Concrete Coatings CompaniesRich Crete Coatings is a rapidly growing specialty concrete coatings company serving residential and commercial clients throughout Central Florida. We specialize in premium garage floors, pool decks, driveways, concrete polishing, waterproof coatings, and commercial flooring systems.As our company continues to grow, we're looking for an organized, proactive, customer-focused professional to become a key part of our leadership team.This is far more than a traditional office administrator position. You'll help manage daily operations, improve the customer experience, coordinate projects, and support the continued growth of our company.Responsibilities <ul><li>Answer incoming customer calls</li><li>Respond to emails and text messages</li><li>Schedule free estimates</li><li>Confirm appointments</li><li>Keep customers updated throughout their project</li><li>Manage warranty and service requests</li><li>Follow up with customers after project completion</li><li>Request customer reviews</li></ul>Scheduling &amp; Operations<ul><li>Coordinate production schedules</li><li>Manage crew calendars</li><li>Coordinate subcontractors</li><li>Monitor weather-related scheduling adjustments</li><li>Assist with material ordering</li><li>Track equipment maintenance schedules</li></ul>Sales Support<ul><li>Follow up with unsold estimates</li><li>Maintain customer records in our CRM</li><li>Assist our sales team with scheduling</li><li>Track proposal activity</li><li>Help improve appointment set rates</li></ul>Administrative Duties<ul><li>Organize project files</li><li>Upload job documentation</li><li>Maintain digital records</li><li>Assist with bookkeeping preparation</li><li>Organize receipts and invoices</li><li>Assist with payroll documentation</li><li>Coordinate office systems</li></ul>Marketing Support<ul><li>Create Facebook and Instagram posts</li><li>Upload before-and-after project photos</li><li>Assist with email campaigns</li><li>Help maintain our online presence</li></ul>QualificationsWe're looking for someone who is:<ul><li>Highly organized</li><li>Self-motivated</li><li>Excellent with customers</li><li>Strong communicator</li><li>Detail-oriented</li><li>Comfortable working independently</li><li>Able to prioritize multiple tasks</li><li>Technology proficient</li></ul>Experience with CRM software, scheduling software, QuickBooks, Xero, Microsoft Office, Google Workspace, or similar systems is preferred.Construction, home service, or contracting industry experience is a plus but not required.What Success Looks LikeWithin your first year, you'll help:<ul><li>Improve customer communication</li><li>Increase appointment set rates</li><li>Reduce response times</li><li>Organize warranty requests</li><li>Improve scheduling efficiency</li><li>Support multiple production crews</li><li>Help build scalable business systems</li></ul>Compensation<ul><li>$45,000&ndash;$60,000 annually (based on experience)</li><li>Performance bonuses available</li><li>Opportunities for advancement</li><li>Flexible hybrid schedule</li><li>Long-term career growth with a rapidly expanding company</li></ul>Why Join Rich Crete Coatings?We're building more than a concrete coatings company&mdash;we're building one of Central Florida's premier specialty concrete contractors. We believe in professionalism, quality craftsmanship, exceptional customer service, and continuous improvement.As our Operations &amp; Customer Experience Coordinator, you'll play a direct role in helping shape the future of our company while working alongside a leadership team committed to growth and excellence.If you're looking for more than just another office job and want the opportunity to grow into a leadership position with a company on the rise, we'd love to hear from you.To ApplyPlease submit your resume and a brief cover letter explaining why you're interested in this position.Pay: $45,000.00 - $60,000.00 per yearWork Location: Hybrid remote in Melbourne, FL 32940

Operations Coordinator & Customer Success Specialist

dopay

<div>The Activation Specialist is responsible for supporting and guiding customers through the activation process. This role focuses on SMEs ensuring a smooth onboarding experience by helping them get set up, answering any technical or product-related questions, and ensuring they are ready to use the product effectively. The Activation Specialist also collaborates with various teams, such as sales, customer success, and support, to facilitate a seamless activation journey.
What you'll do:<ul><li>
Customer Onboarding: Work closely with new customers to guide them through the activation process, ensuring clients are all set up and ready to use the service.</li><li>
Technical Support: Provide basic troubleshooting and technical assistance to customers during the activation process, including helping with any issues related to the product and resolving them.</li><li>
Training &amp; Education: Deliver product demonstrations, tutorials, and training sessions to ensure customers understand the platform and can use it effectively.</li><li>
Problem Resolution: Address any issues or challenges customers encounter during the activation process, collaborating with other departments to resolve any issue.</li><li>
Customer Communication: Maintain clear and effective communication with customers throughout the activation journey, setting expectations, providing status updates, and building rapport and trust with them.</li><li>
Documentation: Ensure proper documentation for individual progress.</li><li>
Feedback Gathering: Collect and analyze customer feedback to identify areas for improvement in the activation process, making recommendations to improve customer experience.</li><li>
Team Collaboration: Work closely with the sales teams and other departments to ensure smooth transitions from the sales process to the activation phase; and Partner with customer success managers to ensure customers are set up for long-term success.</li><li>
Follow-Up &amp; Activation: Monitor customer progress, ensure clients use the service, and ensure full adoption and satisfaction with the product, offering additional support as needed.</li><li>
Retention &amp; Referrals: Encourage clients to join referral programs as well as work on retention plans for churned clients.</li></ul> 

Requirements 
<ul><li><ul><li>
Experience: 1-3 years of experience in account management, account opening, direct sales, or similar roles, preferably in a SaaS or technology environment.</li><li>
Technical Acumen: Familiarity with CRM tools (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight, Totango), and other software products.</li><li>
Communication Skills: Strong written and verbal communication skills, with the ability to explain complex concepts in an easy-to-understand manner.</li><li>
Customer-Focused: A customer-centric attitude, with a passion for helping clients succeed and ensuring their satisfaction.</li><li>
Problem-Solving: Ability to identify issues during activation and work through solutions, sometimes involving collaboration with technical or support teams.</li><li>
Team Collaboration: Ability to work well with cross-functional teams, including sales, customer success, and product teams.</li></ul></li></ul>
Working Conditions:<ul><li>
Full-time, office-based &amp; outdoors role.</li><li>
May require working extra hours or during weekends.</li></ul> 

Benefits 
Why Join dopay?<ul><li>
Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets.</li><li>
A collaborative and inclusive work culture with opportunities for growth and career development.</li><li>
Competitive salary and benefits package.</li><li>
Opportunity to shape the future of financial technology in Egypt and beyond.</li></ul>
Join us at dopay and be a part of a team that&rsquo;s transforming the financial landscape for the betterment of society in Egypt and beyond!-</div>

Activation Specialist

Project Blue

We&rsquo;re looking for a proactive and technical customer-focused Customer Success &amp; Support Specialist to help our users succeed, stay engaged, and feel supported every step of the way. You MUST be knowledgeable within the GHL ecosystem (Hubspot is a plus) as our product works closely within it, You&rsquo;ll be the bridge between our team and our customers ensuring they have an exceptional experience from onboarding to long-term retention.You must need to have experience with CRM's such as HighLevel, Hubspot, and automation flow builder's such as Zapier as our product plug's into these system's. Having experience with AI systems and utilizing API's is a huge plus as our product has an APIThis is a hybrid role combining onboarding, support, documentation, customer feedback, and success strategy. Say &quot;hello bird&quot; in your intro message please. You should be tech-savvy, highly organized, and genuinely passionate about helping people get value from a product. sayKey Responsibilities<ul><li>Conduct onboarding calls and send tailored onboarding emails to new customers</li><li>Provide responsive and empathetic support via email, chat, and Slack</li><li>Host 30-day success check-ins to ensure customer satisfaction and product adoption</li><li>Lead or assist in live workshops and best practice training sessions</li><li>Proactively reach out for retention and testimonial calls</li><li>Compile and track customer feedback, pain points, and feature requests</li><li>Create and submit bug tickets in Linear based on user reports</li><li>Maintain and improve internal support documentation and the customer support library (Notion)</li><li>Help manage and promote the customer referral program</li><li>Prepare and deliver internal reports highlighting customer trends and opportunities</li><li>Collaborate with the product and engineering teams to relay customer insights</li></ul>Requirements<ul><li>2-3+ year of experience in a customer-facing support or success role</li><li>1+ year of experience building out customer success programs</li><li>Experience in related roles</li><li>Strong communication skills with a warm, professional tone</li><li>Basic understanding of CRM tools and general tech workflows</li><li>Highly organized and detail-oriented</li><li>Comfortable using tools like Notion, Slack, and Linear (or similar)</li><li>Ability to think critically, solve problems independently, and take initiative</li><li>Comfortable working in a fast-paced, remote team environment</li></ul>Nice to Have<ul><li>Technical Expertise</li><li>Previous exposure to SaaS or marketing tools</li><li>Workshop facilitation or webinar experience</li></ul>Note: At this time we are unable to sponsor visas. All applicants must be legally authorized to work in the United States without sponsorship.Pay: $5,500.00 - $6,500.00 per monthBenefits:<ul><li>Work from home</li></ul>Work Location: Remote

Customer Success Onboarding for Growing B2B SaaS Company (Technical with CRMs)

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Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Operations Coordinator & Customer Success Specialist

Activation Specialist

Customer Success Onboarding for Growing B2B SaaS Company (Technical with CRMs)