customer success specialist

Kadorf.com

<div>
 <p>
  About Us
 </p>
 <p>
  Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role Summary
 </p>
 <p>
  We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our services.
  </li>
  <li>
   Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
  </li>
  <li>
   Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
  </li>
  <li>
   Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
  </li>
  <li>
   Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
  </li>
  <li>
   Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
  </li>
  <li>
   Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
  </li>
  <li>
   Excellent problem-solving abilities and a proactive approach to customer satisfaction.
  </li>
  <li>
   Ability to multitask and prioritize in a fast-paced, dynamic environment.
  </li>
  <li>
   Strong organizational skills with a keen attention to detail.
  </li>
  <li>
   Proficiency in English (written and spoken) is required.
  </li>
  <li>
   Previous experience in customer success or account management is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Why Join Us?
 </p>
 <ul>
  <li>
   At Kadorf.com, you&rsquo;ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.
  </li>
 </ul>
</div>


Customer Success Specialist

Nasoft

<div><p><b>Nasoft</b> is hiring a <b>Customer Success Specialist</b> for our <b>client specialized in E-commerce and Digital Marketing.</b></p><p></p><p><b>
Job Responsibilities:</b></p><ul><li>
Manage customer onboarding and provide training sessions on product usage.</li></ul><ul>
<li>Act as the main point of contact for assigned clients.
</li><li>Monitor customer activity to identify adoption trends and potential issues.</li>
<li>Provide proactive solutions to help clients achieve their business goals.</li>
<li>Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns.</li>
<li>Collect and analyze customer feedback to drive product improvements.</li>
<li>Prepare and deliver reports on customer health, usage, and satisfaction.</li>
<li>Promote upselling and cross-selling opportunities when applicable.</li>
<li>Ensure high retention and contract renewal rates</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or related field.
</li><li><b>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS).</b></li>
<li>Proven experience <b>managing client relationships</b> and delivering positive outcomes.
</li><li>Familiarity with <b>SaaS platforms, CRM systems, or customer engagement tools.
</b></li><li>Experience working in a fast-paced, tech-driven environment.</li>
<li><b>Excellent communication and interpersonal skills.
</b></li><li>Strong<b> problem-solving</b> and conflict-resolution abilities.
</li><li>Ability to<b> analyze customer data and interpret usage metrics.
</b></li><li><b>Organizational and time management skills with attention to detail.
</b></li><li>Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required).</li>
</ul><p><b>Benefits</b></p><p><b>
Benefits &amp; Working Conditions:</b></p><div><ul><li><br>
<b> Working days:</b> Sunday to Thursday (Friday and Saturday off)</li><li><b> Working hours: </b>9:00 AM &ndash; 6:00 PM
</li><li><b>Health and Social Insurance</b></li><li><b>Learning &amp; Development programs (L&amp;D)</b></li></ul></div><ul><li><b>Gym Subscription Discount</b></li></ul><p></p><p><b><br>
 Job Location: El Sheikh Zayed, Giza (Hybrid)</b></p></div>

ALTO USA

<div><p><b>This is a </b><b>hybrid</b><b> role that requires candidates to live in the listed market.</b></p><div>
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO&rsquo;s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.</div><div></div><div><br>
A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.</div><div></div><div><br>
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:</div><div></div><ul><li><div><br>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</div></li><li><div>
Retirement Savings &ndash; 401K plus employer matching</div></li><li><div>
Short and Long Term Disability</div></li><li><div>
Life Insurance</div></li><li><div>
Generous vacation, holidays, and family leave benefits</div></li><li><div>
Mobile phone reimbursement plan</div></li><li><div>
Mileage reimbursement per IRS guidelines</div></li><li><div>
Work from Home Reimbursement</div></li><li><div>
Innovative work environment in a multinational company</div></li></ul><div></div><div><br>
Role Qualifications:</div><ul><li><div>
Associate degree, and/or a minimum of one year of retail customer service experience.</div></li><li><div>
Self-driving work ethic with a focus on precision, and details.</div></li><li><div>
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.</div></li><li><div>
Excellent presentation and communication skills.</div></li><li><div>
Enjoys working with others.</div></li><li><div>
Energized by change and variety.</div></li><li><div>
Able to build partnerships.</div></li><li><div>
Role requires being able to spend majority of workday standing/on your feet.</div></li><li><div>
Dependable transportation required.</div></li><li><div>
Valid Driver License required.</div></li><li><div>
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.</div></li></ul><div></div><div><br>
Role Responsibilities:</div><ul><li><div>
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.</div></li><li><div>
Drive store reporting of criminal activity utilizing the client&rsquo;s reporting system and /or the ALTO app.</div></li><li><div>
Demonstrate support for the client&rsquo;s Asset Protection policies and procedures.</div></li><li><div>
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.</div></li><li><div>
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship</div></li><li><div>
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations</div></li><li><div>
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)</div></li><li><div>
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed</div></li><li><div>
Case building with other CSS&rsquo;s (across district boundaries) with the objective of tracking &amp; identifying repeat offenders and addressing store safety issues impacting the market.</div></li><li><div>
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores</div></li><li><div>
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis</div></li><li><div>
Provide in-person training on our technology platform</div></li><li><div>
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.</div></li><li><p>
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email</p></li></ul><div></div><div><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</div><ul><li><p>
Passion to be part of a growing team</p></li><li><div>
High ethical standards</div></li><li><div>
Flexibility and adaptability to rapid change</div></li><li><div>
Tenacity and determination</div></li><li><div>
Ability to manage simultaneous projects, as well as effectively delegate work</div></li><li><div>
Strong business acumen</div></li><li><div>
Self-motivated and proactive personality</div></li></ul><div><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.</div></div>

Electrobotic

<p>At <b>NOT Drones Innovations Pvt. Ltd.</b>, we&rsquo;re pioneering the future of aerial robotics with drones that are proudly <i>Made in India</i>, engineered for performance, serviceability, and innovation. As we expand our <b>B2C product base</b>, we&rsquo;re looking for a <b>Customer Success Manager </b>to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience.</li><li>Guide customers on product setup, usage best practices, safety, maintenance, and feature walkthroughs.</li><li>Resolve customer queries through ticketing tools like Freshdesk, Perplexity Software, or similar platforms.</li><li>Coordinate with internal teams (Technical Support, R&amp;D, and Logistics) to ensure timely resolution of issues.</li><li>Monitor customer satisfaction and proactively engage to reduce churn and improve retention.</li><li>Provide educational content (FAQs, video guides, how-to documents) and conduct virtual or in-person sessions as needed.</li><li>Track customer feedback, identify product improvement areas, and share insights with the product team.</li><li>Maintain detailed records of customer interactions in the CRM (HubSpot or equivalent).</li></ul><p><b>Requirements:</b></p><ul><li>01 to 03 years of experience in <b>Customer Success, Support, or Client Servicing</b>, preferably in a tech hardware, electronics, or drone/IoT startup.</li><li>Strong understanding of <b>customer onboarding</b> and <b>support lifecycle</b> in a D2C environment.</li><li>Familiarity with CRM (HubSpot) and ticketing systems (Freshdesk, Perplexity Software).</li><li>Excellent communication skills (verbal &amp; written), with a calm, solution-oriented approach.</li><li>Bachelor's degree in Engineering, Business, or a related field is preferred.</li><li>Tech-savvy with the ability to explain hardware usage and troubleshoot common issues.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;19,617.89 - &#8377;40,220.12 per month</p><p>Benefits:</p><ul><li>Paid sick time</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

DYNAMIC SOLUTIONS

<p>Hiring: Customer Success Representative &ndash; Lahore</p><p>Company: Dynamic Solutions</p><p>Location: On-site, Lahore</p><p>Job Type: Full-time</p><p>About Us:</p><p>Dynamic Solutions is a leading BPO &amp; software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.</p><p>Your Role:</p><p>Be the first point of contact for customers via calls, chats, and emails.</p><p>Resolve queries, ensure satisfaction, and maintain accurate CRM documentation.</p><p>Support customer retention, upselling opportunities, and smooth issue resolution.</p><p>You Need:</p><p>Min. Intermediate (12th Grade)</p><p>6+ months in customer support or related role</p><p>Excellent communication &amp; problem-solving skills</p><p>Basic MS Excel/Google Sheets knowledge</p><p>Willingness to work in rotational shifts</p><p>On-site in Lahore |</p><p>Apply: recruiter@dynamicsols.com</p><p>WhatsApp: 03400003008</p><p>#BPOhiring #CustomerSuccess #SupportJobs #LahoreJobs</p><p>Job Type: Full-time</p><p>Pay: Rs22.00 - Rs33.00 per month</p><p>Work Location: In person</p>

JoVE

<div>
 <p>
  JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
  </li>
  <li>
   Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
  </li>
  <li>
   Delivering product awareness within new and ongoing customer Universities and Research Institutes.
  </li>
  <li>
   Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
  </li>
  <li>
   Provide customer feedback to sales, product, and marketing teams.
  </li>
  <li>
   Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    A master's degree or PhD in Life Science disciplines.
   </strong>
  </li>
  <li>
   1-3 years of experience in customer facing roles is preferred.
  </li>
  <li>
   Fluent communication skills in Arabic &amp; English.
  </li>
  <li>
   Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
  </li>
  <li>
   Strong interpersonal skills with a passion for remote relationship-building.
  </li>
  <li>
   Possess excellent listening skills and attention to detail.
  </li>
  <li>
   Experience in networking using cold calling is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Please share your resume in English.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join JoVE?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   You can expect compensation package competitively placed within the local market.
  </li>
  <li>
   You will make a direct impact in accelerating science research and in improving student learning in science education.
  </li>
  <li>
   Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
  </li>
  <li>
   Our strong promotion from within culture draws a clear path to advance your career with us.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Success Specialist, Life Sciences

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.<br>
<br>
As Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and measurable customer business value realization for AWS Amazon Connect services by developing and executing comprehensive customer success strategies. You will design and implement frameworks, programs, and playbooks that enable AWS customers to maximize outcomes through optimal adoption of AWS Amazon Connect.<br>
<br>
This role combines strategic thinking, operational excellence, and Amazon Connect-focused technical expertise to create repeatable, scalable mechanisms and assets that transform how AWS delivers customer success. You will maintain deep knowledge of AWS Amazon Connect services and related domains to build strong relationships with customer stakeholders and internal teams.<br>
<br>
By driving adoption of Amazon Connect technologies, you will play a critical role in accelerating AWS revenue growth while helping customers enhance their contact center operations and customer engagement in a rapidly evolving market. You will embody a learn-and-be-curious mindset to clearly articulate AWS&rsquo;s Amazon Connect strategy and capabilities to customers, conducting impactful executive conversations on the transformational potential of Amazon Connect.<br>
<br>
You will help customers identify and prioritize use cases, explaining the &ldquo;why&rdquo; and &ldquo;what&rdquo; of Amazon Connect solutions at a 300-level, with detailed &ldquo;how&rdquo; guidance delivered by solution architects. Your success will be measured by customer satisfaction, adoption metrics, and tangible business outcomes realized through Amazon Connect.<br>
<br>
Key job responsibilities<br>
Strategic customer engagement:<br>
<br>
Develop and execute customized success plans aligned with customers&rsquo; enterprise adoption strategies and business goals for Amazon Connect.<br>
<br>
Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate Amazon Connect adoption.<br>
<br>
Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs focused on maximizing customer outcomes.<br>
<br>
Adoption program development:<br>
<br>
As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials specific to Amazon Connect, to be applied across customer accounts.<br>
<br>
Track and analyze adoption metrics to measure effectiveness and identify areas for continuous improvement.<br>
<br>
Develop governance frameworks that enable sustainable, scalable adoption of Amazon Connect within customer organizations.<br>
<br>
Customer success management:<br>
<br>
Monitor customer health dashboards and proactively identify and address potential risks or adoption barriers that could impact business value realization.<br>
<br>
Drive customer advocacy through success story documentation and by encouraging participation in customer success initiatives.<br>
<br>
Product feedback loop:<br>
<br>
Collect and communicate customer feedback, insights, and requirements directly to AWS Go-To-Market and product teams.<br>
<br>
Analyze trends in customer requests and pain points to identify opportunities for product enhancements that better meet customer needs.<br>
<br>
About the team<br>
Diverse Experiences<br>
<br>
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS?<br>
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
<br>
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
<br>
Mentorship &amp; Career Growth<br>
<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</p><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience</li><li>2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience</li><li>Bachelor's degree in science, technology, engineering, math, business or equivalent</li><li>Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>PMP certification, or SCRUM/Agile, SAFe certification</li><li>Experience implementing cloud services including migrations and modernization projects or similar</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<br>
<br>
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Customer Success Specialist - Connect, AWS Specialist and Partner Organization

Search 10000+ Customer success specialist jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer success specialist jobs NEAR_ME

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist, Life Sciences

Customer Success Specialist - Connect, AWS Specialist and Partner Organization