customer success specialist

Brix

Customer Success SpecialistEnzo Dialer | Remote (Work from Home)About Enzo DialerAt Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.The Role: What You&rsquo;ll Do<ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul>Remote Work RequirementsTo be successful in this remote role, you must have:<ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul>Additional Details<ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul>Job Type: Full-timePay: E&pound;150.00 - E&pound;250.00 per hourExperience:<ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer success specialist

Shell

<div>Cairo, Egypt 
 
Job Family Group:
Commercial and Retail 
 
Worker Type:
Regular 
 
Posting Start Date:
March 31, 2026 
 
Business Unit:
Downstream and Renewables 
 
Experience Level:
Experienced Professionals 
 
Job Description:
<ul><li><div>Customer Success Specialist
</div></li><li><div>Job Description
</div><div><div><div><div><div><div><div><div><div>Job Purpose:
This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
Principal Accountabilities:
This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
Order Management:
<ul><li>Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
</li><li>Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
</li><li>Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
</li><li>Delivery Schedule Support Service - proactively call out to Customer, to manage Delivery issues
</li><li>Schedule standard and non-standard orders (packed product).
</li><li>Process Returned Product.
</li></ul>Credit Management:
<ul><li>Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.
</li><li>Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
</li><li>Handle basic Customer credit enquiries.
</li></ul>Dispute Management:
<ul><li>Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
</li></ul>Feedback and Issues:
Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
Lubricant Service Administration:
Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
Contract Management:
<ul><li>Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book.
</li><li>Execute contract legal and fiscal requirements, working with local legal focals.
</li><li>Follow-up directly with customers on missing contract documentation.
</li><li>Ensure contracts are signed and stored in line with local country requirements.
</li><li>Review contract performance as part of SCM process.
</li><li>Own contract documentation archiving and termination of customer contracts.
</li><li>Support preparing for tender bids.
</li><li>Securing 100% Compliance.
</li></ul>Pricing:
Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
Trouble Shooting:
Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
Master Data Set Up &amp; Amend:
<ul><li>Maintain Sales Hierarchy, contract registers and banding adherence
</li><li>Set up and amend Customer master data
</li><li>Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)
</li><li>Process manual vouchers received from Retailers during offline card transactions
</li><li>Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
</li></ul>Manage elements of the DFOA process:
Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
Touchless Support and Setup:
<ul><li>Support and proactively encourage touchless uptake and utilization
</li><li>Act as first level support for system interface errors
</li><li>Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
</li></ul>General Inquiries:
Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell
Education Requirement/Field of Study: Bachelor&rsquo;s Degree
Requirements:
Skills &amp; Experience:
<ul><li>Bachelor degree preferred (Business/finance related major) or equivalent experience.
</li><li>Previous experience in Customer service or operations.
</li><li>English Language Proficiency.
</li><li>Experience in Microsoft Office; GSAP
</li><li>Data Analytics &amp; Insights
</li><li>Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
</li><li>Able to demonstrate a continuous improvement mind-set.
</li><li>Demonstrated communication and relationship building skills.
</li><li>Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
</li><li>Value Chain Understanding.
</li><li>Commercial &amp; Economic Acumen.
</li><li>Contract Management.
</li></ul></div></div></div></div></div></div></div></div></div></li></ul><ul><li>- 
</li></ul> 
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.</div>

Customer Success Specialist

Shell Energy Retail

MC Ledger

<div>Company Description 
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services. 
Job Description 
Job purpose:
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products. 
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling. 
They act as the main point of contact and trusted advisor for customers. 
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.
Duties &amp; responsibilities:<ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

First Atlantic Restoration

<div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul></div><div><div>The Customer Success Specialist is responsible for maintaining and enhancing the organization&rsquo;s customer communications by overseeing claim entry via a centralized system. In addition, they will increase the efficacy of the internal system by confirming accuracy of data and correcting when needed. This position will perform initial employee onboarding and support the executive management team on some tasks. 
 
 Essential Skills and Abilities: 
</div><ul><li>Excellent communication skills, proper grammar, and letter writing ability</li>
<li>Computer literate (i.e., word, excel, powerpoint)</li>
<li>Competency in problem solving and decision-making</li>
<li>Ability to delegate and supervise successfully</li>
<li>Management of multiple projects simultaneously</li>
<li>Strong organizational skills with attention to detail</li>
<li>Energetic and Fired Up!</li>
<li>Ability to work as a team player</li>
</ul>
<div> 
Responsibilities:
</div><ul><li>Answer all incoming calls/receive and forward all faxes</li>
<li>Maintain compliance for internal production system</li>
<li>Intake information for all jobs/losses and prepare for production team's review</li>
<li>Manage integrity of all internal systems data relative to claims, vendors, customers and jobs</li>
<li>Assist employees with system related issues and coordinate trainings</li>
<li>Conserve executive team's time by performing tasks such as reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, maintaining appointment schedules by planning and scheduling events</li>
<li>Maintain company calendar with upcoming events, PTO, meetings, etc.</li>
<li>Perform onboarding processes with new hires</li>
<li>Develop and/or administer special projects in areas of operations, human resources, sales/marketing, and finance as directed</li>
<li>Review and update upper management on status of calls from prior day</li>
</ul><div>Benefits:</div>
<ul><li>Competitive pay</li>
<li>100% paid healthcare premium</li>
<li>Vision insurance</li>
<li>Dental insurance</li>
<li>401(k)</li>
<li>Life Insurance</li>
<li>Flexible Spending Account</li>
<li>Home Ownership Program</li>
<li>Scholarship Program</li></ul></div></div>

28 Lightbulbs

Role: Events Customer Success SpecialistDubai, UAE | Full-TimeSalary: AED 8,000 Per MonthLove That Design is looking for a high-energy, organized, and charismatic Events Customer Success Specialist to join our Dubai team.This is not a desk-bound coordination role. You will play a central role in driving attendance, engagement, and experience across our UAE-based events while strengthening relationships within the Architecture &amp; Design community. From invite strategy to on-site execution, you will ensure the right people are in the room and that every activation reflects our brand standards.If you enjoy meeting industry leaders, building meaningful relationships, and working in a fast-paced creative environment, this role is for you.What You&rsquo;ll Be Doing:<ul><li>Curate and manage event invite lists from Love That Design&rsquo;s A+D database</li><li>Enrich and segment stakeholder data for UAE-based events and activations</li><li>Drive the full RSVP lifecycle to ensure strong, relevant attendance</li><li>Serve as the primary point of contact for designers, partners, and event guests</li><li>Coordinate with Videography, Editorial, and Marketing teams to support content capture and publishing</li><li>Support on-site event execution and guest experience</li><li>Manage vendor coordination, purchasing, and budget tracking</li><li>Ensure every partner interaction reflects Love That Design&rsquo;s brand positioning</li></ul>Who You Are:<ul><li>Currently based in the UAE</li><li>Confident and comfortable in professional networking environments</li><li>Highly organized with strong attention to detail</li><li>Able to manage multiple timelines and priorities</li><li>Polished and professional in written and verbal communication</li><li>Passionate about architecture, interior design, or the creative industries</li></ul>What You Bring:<ul><li>2&ndash;4 years of experience in Customer Success, Events, Community, or Account Management</li><li>Experience within the UAE market (design, media, luxury, or lifestyle sectors preferred)</li><li>Familiarity with CRM systems (HubSpot preferred)</li><li>Strong stakeholder engagement and relationship-building skills</li><li>Ability to work independently while collaborating across teams</li><li>Driving License - Mandatory</li></ul>Why Join Love That Design?You will be at the heart of the UAE&rsquo;s design industry, engaging directly with architects, designers, brands, and creative leaders.This is a growth-focused role within a fast-moving company where you can build meaningful relationships, develop professionally, and evolve into leadership opportunities over time.If you are looking for a long-term career within a company shaping conversations in the regional design community, we would like to hear from you.Job Type: Full-timePay: AED8,000.00 per monthApplication Question(s):<ul><li>Do you have a valid driver's license?</li><li>How many years of Customer Success, Events, Community, or Account Management experience do you currently have?</li><li>What are your salary expectations?</li></ul>

Events Customer Success Specialist

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