customer success specialist

dopay

<div>The Activation Specialist is responsible for supporting and guiding customers through the activation process. This role focuses on SMEs ensuring a smooth onboarding experience by helping them get set up, answering any technical or product-related questions, and ensuring they are ready to use the product effectively. The Activation Specialist also collaborates with various teams, such as sales, customer success, and support, to facilitate a seamless activation journey.
What you'll do:<ul><li>
Customer Onboarding: Work closely with new customers to guide them through the activation process, ensuring clients are all set up and ready to use the service.</li><li>
Technical Support: Provide basic troubleshooting and technical assistance to customers during the activation process, including helping with any issues related to the product and resolving them.</li><li>
Training &amp; Education: Deliver product demonstrations, tutorials, and training sessions to ensure customers understand the platform and can use it effectively.</li><li>
Problem Resolution: Address any issues or challenges customers encounter during the activation process, collaborating with other departments to resolve any issue.</li><li>
Customer Communication: Maintain clear and effective communication with customers throughout the activation journey, setting expectations, providing status updates, and building rapport and trust with them.</li><li>
Documentation: Ensure proper documentation for individual progress.</li><li>
Feedback Gathering: Collect and analyze customer feedback to identify areas for improvement in the activation process, making recommendations to improve customer experience.</li><li>
Team Collaboration: Work closely with the sales teams and other departments to ensure smooth transitions from the sales process to the activation phase; and Partner with customer success managers to ensure customers are set up for long-term success.</li><li>
Follow-Up &amp; Activation: Monitor customer progress, ensure clients use the service, and ensure full adoption and satisfaction with the product, offering additional support as needed.</li><li>
Retention &amp; Referrals: Encourage clients to join referral programs as well as work on retention plans for churned clients.</li></ul> 

Requirements 
<ul><li><ul><li>
Experience: 1-3 years of experience in account management, account opening, direct sales, or similar roles, preferably in a SaaS or technology environment.</li><li>
Technical Acumen: Familiarity with CRM tools (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight, Totango), and other software products.</li><li>
Communication Skills: Strong written and verbal communication skills, with the ability to explain complex concepts in an easy-to-understand manner.</li><li>
Customer-Focused: A customer-centric attitude, with a passion for helping clients succeed and ensuring their satisfaction.</li><li>
Problem-Solving: Ability to identify issues during activation and work through solutions, sometimes involving collaboration with technical or support teams.</li><li>
Team Collaboration: Ability to work well with cross-functional teams, including sales, customer success, and product teams.</li></ul></li></ul>
Working Conditions:<ul><li>
Full-time, office-based &amp; outdoors role.</li><li>
May require working extra hours or during weekends.</li></ul> 

Benefits 
Why Join dopay?<ul><li>
Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets.</li><li>
A collaborative and inclusive work culture with opportunities for growth and career development.</li><li>
Competitive salary and benefits package.</li><li>
Opportunity to shape the future of financial technology in Egypt and beyond.</li></ul>
Join us at dopay and be a part of a team that&rsquo;s transforming the financial landscape for the betterment of society in Egypt and beyond!-</div>

Activation Specialist

Sunny

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 
 POSITION TITLE
 
 
 
 Tier 2 Support Specialist, Customer Success
 
 
 
 
 
 
 LOCATION
 
 
 
 Remote
 
 
 
 
 
 
 HIRING MANAGER
 
 
 
 Kaity Zittel, Director of Customer Service
 
 
 
 
 
 
 Who is Sunny?
 
 
 
 Sunny&rsquo;s here to shake things up and make healthcare engagement stick by giving people the tools they need to stay proactive in their health and wellbeing. We&rsquo;re helping payers keep their customer base involved, motivated, and living healthier in a bold and fun way because that&rsquo;s what today&rsquo;s world needs. Whether partnering with employer-funded plans, commercial insurers, or managed care, Sunny is built to deliver clearer skies for everyone.
 
 
 
 
 
 With a proven track record of scaling ventures from an idea to significant revenue milestones, Sunny&rsquo;s team of experienced leaders know the healthcare engagement space inside and out. We&rsquo;re out front creating the kind of digital engagement that helps payers win over consumers time after time.
 
 
 
 
 
 
 Bring a little sunshine to healthcare
 
 
 
 Every day, we&rsquo;re encouraging people to take full control of their health journey and make meaningful, lasting change. Fueled by this mission, our passionate crew approaches all opportunities with creativity and teamwork. As a fast-growing startup, every day brings new challenges, and every team member is on the front lines, actively collaborating to drive innovation. It&rsquo;s our shared spark of entrepreneurship that fuels our success and makes us stand out.
 
 
 
 
 
 We&rsquo;re as diverse in our lives as we are in our perspectives&mdash;mountain bikers, globetrotters, scuba divers, parents, bookworms, pool sharks, sports fans, and taco enthusiasts. It&rsquo;s our unique experiences that shape our culture and bring fresh insights to the work we do. If you&rsquo;re looking for the opportunity to bring your ideas to life in a vibrant environment and make a real impact in people&rsquo;s everyday lives, join us and be part of a dedicated team shaping the future of healthcare!
 
 
 
 
 
 
 OPPORTUNITY
 
 
 
 
 
 
 As Tier II Support Specialist, Customer Success for Sunny, you will be responsible for answering incoming transfers from Tier I, including escalated calls. from our members and escalated issues from our tier 1 support representatives and care coordinators in support of Sunny&rsquo;s products and services including the Sunny mobile app, member portal and associated debit card offering. This position represents the voice of the company, which reflects how Sunny takes care of our members. We believe in empathy, compassion, and centering our focus on the needs of our members.
 
 
 
 
 
 
 SCOPE OF RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist our members
 </li>
 <li>
 Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care
 </li>
 <li>
 Take escalated, high priority calls and review difficult cases from Tier I representatives
 </li>
 <li>
 Work through cases methodically and efficiently to resolve customer issues, while meeting team SLAs on case turnaround times
 </li>
 <li>
 Assist with member education and ensure that each member has access to the services needed
 </li>
 <li>
 Coordinate with other departments, such as Issue Management to address issues and ensure customer satisfaction.
 </li>
 <li>
 Consistently exhibit behavior and communication skills that demonstrate Sunny&rsquo;s commitment to superior member service, including quality, care and concern with every internal and external customer.
 </li>
 <li>
 Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
 </li>
 <li>
 Perform additional duties as assigned
 </li>
 <li>
 Perform outbound calls and emails to members
 </li>
 </ul>
 
 
 
 
 
 REQUIRED CANDIDATE QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 3 years of customer service or call center experience in a Level II position or higher
 </li>
 <li>
 Computer literate with strong data entry skills
 </li>
 <li>
 Upon completion of training, ability to manage 20+ case closures per day
 </li>
 <li>
 Experience with Salesforce CRM (or similar program)
 </li>
 <li>
 Experience with ticketing systems and remote support tools
 </li>
 <li>
 Experience working cases and self-assigning follow-up tasks
 </li>
 <li>
 Customer service-oriented, high energy and positive attitude
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong active listening skills
 </li>
 <li>
 Excellent telephone skills and telephone etiquette
 </li>
 <li>
 Handling escalated calls with effective de-escalation techniques
 </li>
 <li>
 Ability to maintain composure in a challenging situation
 </li>
 <li>
 Excellent organizational and time management skills to balance multiple priorities.
 </li>
 <li>
 Ability to adjust or move self and light or medium weight objects in different positions to accomplish tasks in various environments
 </li>
 <li>
 In the event of a workplace incident, agreeance to submit to testing for the detection of drugs and/or alcohol
 </li>
 <li>
 Completion of a criminal background check inclusive of a motor vehicle report
 </li>
 <li>
 Experience in a fast-paced environment, adaptable to changing priorities.
 </li>
 <li>
 Intrinsic motivation and commitment to quality work
 </li>
 </ul>
 
 
 
 
 
 PREFERRED CANDIDATE QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Experience in healthcare technology or fintech environments.
 </li>
 <li>
 Familiarity with regulatory requirements for healthcare and financial products.
 </li>
 <li>
 Demonstrated success in process improvement and problem-solving.
 </li>
 <li>
 Experience in benefits design and/or healthcare technology
 </li>
 <li>
 Startup experience highly preferred
 </li>
 <li>
 Excellent communication and interpersonal skills, exhibiting grace under pressure
 </li>
 <li>
 No ego, will find a way to get any job done
 </li>
 </ul>
 
 
 
 
 
 COMPENSATION &amp; BENEFITS
 
 
 
 
 
 <ul>
 <li>
 Sunny has an ambitious vision to empower people to live healthier and happier lives. We are committed to delivering an outstanding culture and experience for every employee. We offer comprehensive benefits and perks, as well as a high level of flexibility.
 </li>
 <li>
 A competitive compensation package in line with leading technology companies
 </li>
 <li>
 Flexible PTO with manager approval
 </li>
 <li>
 An extra day of PTO to volunteer for a cause you feel passionate about
 </li>
 <li>
 Employer sponsored healthcare, dental, vision, short and long term disability, and life insurance opportunities
 </li>
 <li>
 A company sponsored supplemental benefits plan worth over $2000 annually in 2025
 </li>
 <li>
 401k retirement savings plan company matched up to 5%
 </li>
 </ul>
 
 
 
 
 
 SUNNY&rsquo;S COMMITMENTS
 
 
 
 
 
 
 Sunny Rewards is an Equal Opportunity Employer. We&rsquo;re passionately dedicated to providing the ultimate consumer engagement solution, so please send us a note with your comments or questions at info@sunnybenefits.com
 
</div>

Tier 2 Support Specialist, Customer Success

White House Custom Colour

<div><h2 class="jobSectionHeader">WHCC - check us out on YouTube!</h2>
We are a family-run professional photographic, press, and fine art printing lab. Our goal is to make printing, producing, and reselling products seamless and enjoyable for our clients. As a production-focused company, we employ hundreds of experts who hand-craft our products here in the Twin Cities.
POSITION SUMMARY
The Client Success Specialist serves as a trusted partner to members of the WHCC Client Success Program. Providing personalized support, strategic guidance, and proactive communication that help clients grow while strengthening long-term relationships with WHCC. 
This role collaborates closely with Customer Service, Marketing, Product, Manufacturing, and Leadership to advocate for client needs, improve the overall customer experience, and ensure WHCC continues to deliver industry-leading products and services. 
 
Our client success team is dedicated to helping professional photographers build thriving businesses and deliver an exceptional, concierge-level client experience.
CORE JOB RESPONSIBILITIES<ul><li>
Build and maintain strong relationships with assigned Client Success Program members via email, phone, virtual meetings, and occasional in-person visits</li><li>
Deliver concierge-level service by understanding each client's business goals and recommending solutions that help them succeed</li><li>
Serve as the primary point of contact for assigned accounts, responding promptly and professionally to questions, opportunities, and challenges &mdash; building trust through proactive communication, not just reacting to requests</li><li>
Monitor account activity, business trends, ordering patterns, and client feedback to identify opportunities that improve engagement, retention, and growth</li><li>
Own tracking and reporting on CSP data and metrics, delivering insights and recommendations to retain and grow the membership</li><li>
Help onboard new CSP members and assist clients with product education, workflow recommendations, and best practices</li><li>
Partner with Marketing, Product, Customer Service, Manufacturing, and Engineering to advocate for client needs and coordinate solutions for complex requests and escalations</li><li>
Assist in planning and hosting webinars, educational content, client meetings, and special events; support WHCC's presence at industry conferences, trade shows, and community events</li><li>
Build educational emails, presentations, and other client-facing communications</li><li>
Manage event sponsorship requests and maintain accurate client records and documentation</li></ul>
DESIRED SKILLS/EXPERIENCE/COMPETENCIES:<ul><li>
2&ndash;5+ years of experience in Customer Success, Account Management, Customer Service, Marketing, or a related client-facing role</li><li>
A friendly, approachable, and team-focused personality with excellent relationship-building and problem-solving abilities</li><li>
Exceptional written and verbal communication skills</li><li>
Proven ability to lead multiple account projects at one time while maintaining sharp attention to detail and meeting deadlines</li><li>
Ability to work collaboratively across departments and on-site at our Eagan facility</li><li>
Willingness to travel a few times per year (2&ndash;3 trade shows/industry events) plus occasional local events, and availability to occasionally entertain clients outside standard business hours (e.g., client dinners approximately once a month)</li><li>
Comfortable using, or genuinely curious about, AI tools as a productivity asset</li><li>
Experience in the photography or creative services industry preferred</li><li>
Knowledge of WHCC / ProDPI product lines preferred</li><li>
CRM or account management software experience a plus</li><li>
Basic knowledge of email marketing platforms and basic Photoshop/design ability a plus</li><li>
Experience in or enthusiasm for sales &mdash; comfortable identifying growth opportunities and having revenue-oriented conversations with clients &mdash; a plus</li></ul>
COMPENSATION 
Annual salary range: $58,000 &ndash; $80,000, depending on qualifications and experience 
 
BENEFITS<ul><li>
Paid time off</li><li>
Health, Vision and Dental Insurance (available to full-time employees)</li><li>
Life and AD&amp;D Insurance Company Paid</li><li>
Voluntary Life and AD&amp;D</li><li>
Long-term Disability Company Paid</li><li>
401k Matching</li><li>
Health Spending Account</li><li>
Employee Assistance Plan</li></ul> 
Veterans are encouraged to apply! Hiring Immediately! 
 
More questions? Send us an email at careers@whcc.com 
 
WHCC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Client Success Specialist

MillerKnoll

<div>Why join us?
At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime &ndash; from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. 
 
Our purpose is design for the good of humankind. It&rsquo;s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Are you a creative professional with a passion for interior design and a proven track record in sales? Do you thrive in a client-facing environment where you can bring iconic modern design to life? If so, our Design Within Reach store is looking for you. 
What We Offer:<ul><li>
Competitive hourly base with uncapped commission on shipped items</li><li>
Performance-based bonus plan</li><li>
Medical, dental, and vision insurance</li><li>
Paid vacation, holidays, and parental leave</li><li>
Commuter benefit up to \$150/month</li><li>
401(k) with 4% company match</li><li>
Generous employee discounts</li><li>
Ongoing professional development opportunities</li></ul>
Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required) 
About the Role: 
As a Design Specialist, you&rsquo;ll blend your design sensibility with consultative selling skills to deliver exceptional client experiences. You&rsquo;ll represent legendary designers like Charles and Ray Eames and brands such as Herman Miller and Knoll, while building lasting relationships with clients and the local design community. You&rsquo;ll report directly to the General Manager and play a key role in driving the store&rsquo;s success. 
What You&rsquo;ll Do:<ul><li>
Drive sales by delivering personalized design consultations and solutions that meet client needs</li><li>
Build and maintain relationships with clients, trade professionals, and the local design community</li><li>
Meet and exceed sales performance goals, consistently achieving key performance indicators (KPIs) including revenue targets, conversion rates, and client retention metrics</li><li>
Leverage your design expertise to guide clients through product selection, space planning, and styling</li><li>
Manage the full client lifecycle using CRM tools and outreach strategies to exceed sales goals</li><li>
Maintain visual merchandising standards and contribute to the overall aesthetic of the store</li><li>
Stay current on product knowledge, design trends, and industry developments through training and self-study</li><li>
Conduct in-home consultations and attend off-site meetings with trade clients as needed</li></ul> 
What We&rsquo;re Looking for:<ul><li>
A design-savvy sales professional with a passion for modern interiors</li><li>
Experienced in retail sales, design consulting, or customer success (preferred)</li><li>
Background in interior design, architecture, or related field (preferred)</li><li>
Skilled in client needs assessment, problem-solving, and relationship building</li><li>
Proficient with Microsoft Office, and design tools (e.g., SketchUp, AutoCAD, or similar)</li><li>
Able to lift 20+ lbs and work in a fast-paced, team-oriented environment</li></ul>
Who We Hire? 
 
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We&rsquo;re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.</div>

Design Specialist-Paramus NJ-17

Simbe Robotics

<h3>About the role</h3>We are seeking a dedicated Customer Success Representative to join our dynamic team. In this remote position, you will play a pivotal role in ensuring our customers have a seamless experience with our products and services, driving customer satisfaction and loyalty. Your proactive approach to client engagement will help foster long-term relationships and promote retention.<h3>Key responsibilities</h3><ul><li>Serve as the primary point of contact for customers, providing timely and effective support to address inquiries and resolve issues.</li><li>Conduct regular check-ins and follow-ups with customers to ensure they are getting the most value from our offerings.</li><li>Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to communicate customer feedback and identify opportunities for improvement.</li><li>Develop and maintain a thorough understanding of our products, customer profiles, and industry trends to effectively guide customers in their decision-making processes.</li><li>Create and manage customer onboarding processes, ensuring that new clients are set up for success from the start.</li><li>Monitor customer health metrics and establish proactive outreach strategies to mitigate churn and strengthen relationships.</li></ul><h3>Requirements</h3><ul><li>Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.</li><li>Excellent problem-solving abilities, demonstrating a customer-centric approach in resolving issues.</li><li>Proven organizational skills to manage multiple customer accounts and prioritize tasks effectively.</li><li>Familiarity with customer relationship management (CRM) software and other relevant tools that facilitate customer success initiatives.</li><li>Self-motivated and able to work independently in a remote environment while maintaining effective collaboration with team members.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer success, account management, or a related role, particularly within a SaaS or technology company.</li><li>Experience with data analysis and reporting, enabling you to interpret customer metrics and share insights with stakeholders.</li><li>Knowledge of customer success best practices and methodologies, contributing to the development of internal strategies and processes.</li><li>Familiarity with project management tools that can help streamline customer onboarding and support workflows.</li></ul><h3>Why join us</h3><ul><li>Be part of an innovative company that values customer feedback and fosters a culture of continuous improvement.</li><li>Enjoy the flexibility of a remote work environment while collaborating with a passionate and supportive team.</li><li>Contribute to meaningful projects that have a direct impact on customer satisfaction and business growth.</li><li>Access opportunities for professional development and career advancement within a rapidly evolving industry.</li><li>Participate in a collaborative culture that encourages creativity, teamwork, and the sharing of ideas.</li></ul>

Customer Success Representative

StrataPT

<div>Why StrataPT
StrataPT is the only EMR &amp; RCM platform designed to achieve a 99.99% reimbursement rate. We&rsquo;re not just building software &mdash; we&rsquo;re helping physical therapy, occupational therapy, speech therapy, and ABA practices run smarter, grow faster, and keep more of what they earn.
Our customers span the entire United States, and our team is central to how we outperform the industry. We&rsquo;re relentlessly focused on delivering results, solving real problems, and making sure our customers can count on us &mdash; every single day. 
About This Role
We&rsquo;re looking to add an RCM Success Specialist to our high-performing team. In this role, you'll be the face of our RCM team to practice owners, clinicians, administrative staff, and even patients &mdash; ensuring they feel supported, heard, and informed at every step.
You&rsquo;ll work cross-functionally with our internal RCM teams to identify, document, and coordinate resolution of issues related to patient claims, payer setups, credentialing, and billing workflows &mdash; and communicate updates clearly and empathetically back to customers.
Beyond technical knowledge, we need someone who truly enjoys solving problems for others, even when they&rsquo;re frustrated or confused.
This role isn&rsquo;t siloed. You&rsquo;ll have tight feedback loops with internal teams, direct visibility into outcomes, and a high degree of ownership over the customer experience.
Key Responsibilities:<ul><li>
Serve as the primary communication point between StrataPT&rsquo;s RCM operations and our customers</li><li>
Respond to inquiries related to patient claims, payer configurations, billing workflows, and credentialing processes</li><li>
Work cross-functionally with internal RCM teams to identify issues and coordinate resolutions</li><li>
Communicate solutions clearly, empathetically, and promptly to customers</li><li>
Escalate systemic issues or trends to leadership to improve workflows and customer experience</li><li>
Maintain accurate and organized records of customer interactions and resolutions</li><li>
Support continuous improvement by bringing real-world customer feedback into operational discussions</li><li>
Answer inbound phone calls and voicemails from customers and patients</li></ul>
Skills &amp; Qualifications:<ul><li>
Minimum of 2&ndash;3 years of experience in healthcare revenue cycle management (RCM), with working knowledge of patient billing, claims management, credentialing, and payer processes</li><li>
Strong understanding of EDI, ERA, and clearinghouse workflows preferred</li><li>
Exceptional written and verbal communication skills</li><li>
Ability to empathize with frustrated customers while maintaining professionalism and driving toward resolution</li><li>
Highly organized, with the ability to manage multiple open cases and prioritize effectively</li><li>
Comfortable using ticketing systems, CRM platforms, and EHR/RCM tools</li><li>
Familiarity with reimbursement processes and clinical workflows in physical therapy, occupational therapy, speech therapy, and ABA settings preferred</li><li>
A college degree is preferred but not required; we&rsquo;re looking for sharp, capable people who can think critically and communicate thoughtfully</li></ul>
This Role Is Ideal for Someone Who Is:<ul><li>
Humble. Self-aware and respectful</li><li>
Empathetic. Goes beyond understanding another person&rsquo;s perspective. Acts with compassion and respect</li><li>
Adaptable. We like learn-it-alls, not know-it-alls</li><li>
Remarkable. Remarkably resourceful. Remarkably effective</li><li>
Transparent. Open and honest with others and with themselves</li></ul>
Our Culture at StrataPT
These aren&rsquo;t just words on a wall. These are the standards we hire against, coach around, and hold ourselves to:<ul><li>
We solve for the customer</li><li>
We are remarkably transparent</li><li>
We favor autonomy &amp; accountability</li><li>
We believe extraordinary peers make all the difference</li><li>
We pursue long-term impact</li></ul>
Compensation &amp; Benefits
Job Type: Full-time Pay Range: $55,000 &ndash; $65,000 depending on experience
StrataPT Benefits include:<ul><li>
Medical, Dental, Vision, Life &amp; AD&amp;D, Short- and Long-Term Disability (coverage begins on Day 1)</li><li>
SIMPLE IRA with 3% company match (eligible after 1 year)</li><li>
Paid Time Off:</li><li><div><ul><li>
14 days PTO annually</li><li>
7 company holidays + 1 floating holiday</li></ul></div></li><li>
Flexible schedule, with a shared rhythm during standard business hours (Monday&ndash;Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time &mdash; and we expect everyone to stay connected, responsive, and aligned.</li></ul>
Work Location
This is a fully remote role.</div>

RCM Success Specialist

FlowX.ai

<div>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.
Mission
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.
What you would do on a daily basis:<ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul>
Who you are:<ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul>
What's in it for you:<ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul>
Location: New York City 
Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

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