customer success specialist

My Tutor Source (MTS)

<p><b>Job Title:</b> Customer Success Specialist<br/><b>Location:</b> DHA Phase 1, Lahore</p><p>My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.</p><p><b>Responsibilities include but are not limited to:</b></p><ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs110,000.00 per month</p><p>Application Question(s):</p><ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul><p>Work Location: In person</p>

Customer Success Specialist

Regenified

<div><h4 class="jobSectionHeader"><b>About Regenified</b></h4>
<p>
Regenified was founded in 2022 by the pioneers of regenerative agriculture. Our founders are known and recognized as the leading figures and guardians for regenerative agriculture and its journey to mainstream agriculture. Many great stories have been told including one showcased in the 2020 film Kiss the Ground. Regenified&rsquo;s purpose is to protect the narrative around regenerative agriculture from greenwashing, while providing recognition and reward to the farmers and ranchers who successfully implement ecosystem-saving practices as part of their operations. To learn more about regenerative agriculture, please review these case studies.</p>
<p>
Our mission is to advance the adoption of regenerative agriculture by offering the most reliable standards and verification services. To date, our standards have been approved by the largest grocery chains in the world and we have been actively verifying large acres of farmland producing grains, beef, poultry, eggs and fresh produce.</p>
<h4 class="jobSectionHeader"><b>
The Role</b></h4>
<p>
We are seeking a Customer Success Specialist to be the primary champion for our most important constituents: the farmers stewarding the land.</p>
<p>
You are the trusted guide for their entire verification journey with Regenified. Your core purpose is to ensure our producers feel supported, valued, and empowered. You will be their main point of contact, helping them navigate the Regenified Standard, our data platform, and the verification process with clarity and confidence.</p>
<p>
You will be both a hands-on relationship builder and a strategic systems thinker. Success in this role means building seamless, high-trust, and scalable experience that ensures every farmer can successfully demonstrate their regenerative practices and realize the full value of their verification.</p>
<h4 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h4>
<ul><li><b>Own the Farmer Relationship:</b> Serve as the primary relationship owner for a portfolio of farmers. You are their main point of contact, their advocate, and their guide from onboarding through verification and renewal.</li>
<li><b>Guide the Verification Experience:</b> Masterfully communicate our standard, the value proposition and the verification process. Ensure every farmer understands their path to success and feels supported at every milestone.</li>
<li><b>Build the Engine for Scale:</b> Drive the operational excellence required to grow. You will refine our farmer journey, maintain immaculate CRM data (Salesforce), track key metrics (NPS, CSAT, retention), and help build the processes that allow us to support thousands of farmers.</li>
<li><b>Empower Through Onboarding:</b> Lead new farmer onboarding and training, ensuring they are confident in using Regenified&rsquo;s tools (like the Customer Portal &amp; dashboards) to get the most value from their data.</li>
<li><b>Be the Voice of the Farmer: </b>Act as the critical bridge between the field and our internal teams. You will work cross-functionally with Field Verification, Standards, and Commercial to troubleshoot issues, resolve conflicts, and channel farmer feedback to improve our program.</li>
<li><b>Drive Mission-Aligned Growth:</b> Proactively identify opportunities for farmers to deepen their engagement with Regenified, collaborating with our team to expand regenerative acres and improve farmer retention.</li>
<li><b>Mentor and Build:</b> as a core member of the team, you will help train and support new teammates as the customer experience function grows.<br>
</li>
</ul><h4 class="jobSectionHeader"><b>What You&rsquo;ll Bring</b></h4>
<ul><li><b>Deep Passion for the Mission:</b> A profound belief in the power of regenerative agriculture and a genuine desire to support the farmers leading the movement.</li>
<li><b>Credibility in Agriculture:</b> You have a proven ability to build deep trust with farmers. You understand their context, speak their language, and have hands-on experience in agriculture, agronomy, or a related field.</li>
<li><b>Customer Success Frameworks:</b> 5+ years of experience in Customer Success, Account Management, or a farmer-facing support role. You know how to build a best-in-class support journey.</li>
<li><b>A Builder&rsquo;s Mindset:</b> You thrive in a fast-paced, early-stage environment. You are a self-starter who is comfortable with ambiguity, wears multiple hats, and loves building processes from the ground up.</li>
<li><b>Operational Excellence:</b> You are highly organized, data-driven, and obsessed with details. You are proficient in CRM tools (Salesforce preferred) and comfortable with process automation and KPI tracking.</li>
<li><b>Analytical Mindset:</b> You are comfortable working with customer data, and are able to interpret trends, identify gaps or risks, and translate insights into meaningful insights.</li>
<li><b>Strategic &amp; Hands-On:</b> You can see the long-term strategic picture of farmer success while flawlessly executing the immediate, hands-on tasks required to get us there.<br>
</li>
</ul><h4 class="jobSectionHeader"><b>Why You&rsquo;ll Love it Here</b></h4>
<ul><li><b>Make a Difference</b>: Your work will directly contribute to healing our landscapes and building a more resilient and equitable agricultural system.</li>
<li><b>Passionate Team:</b> Work with a best, mission-driven team with a shared, unwavering purpose and drive.</li>
<li><b>High-Impact Ownership:</b> This is not a cog-in-a-wheel job. You will have a high degree of ownership and real scope for innovation.</li>
<li><b>Competitive Compensation &amp; Benefits:</b> We offer competitive pay with a base salary of $80,000-$110,000, based on relevant experience and skils , unlimited PTO, and 100% premium coverage for medical/dental/vision (with partial coverage for dependants).</li>
<li><b>Career Growth:</b> We invest in your professional development to help you grow with the company.</li>
</ul><h4 class="jobSectionHeader"><b>What You Can Expect in the Interview Process</b></h4>
<ul><li><b>Initial Conversation:</b> Get to know Regenified and share your story and connection to Customer Success.</li>
<li><b>Hiring Manager Interview:</b> Dive deeper into your experience, accomplishments, and working style.</li>
<li><b>Panel + Project:</b> Complete a short assignment and showcase your thinking to a small panel.</li>
<li><b>CEO Conversation:</b> Meet one of our co-founders and the visionary for a final mission alignment check.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Regenified celebrates diversity and is committed to creating an inclusive environment for all employees. If you need any disability-related adaptation during the recruitment process, just let us know!</b></h4></div>

ALTO USA

<div><p><b>This is a </b><b>hybrid</b><b> role that requires candidates to live in the listed market.</b></p><div>
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO&rsquo;s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.</div><div></div><div><br>
A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.</div><div></div><div><br>
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:</div><div></div><ul><li><div><br>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</div></li><li><div>
Retirement Savings &ndash; 401K plus employer matching</div></li><li><div>
Short and Long Term Disability</div></li><li><div>
Life Insurance</div></li><li><div>
Generous vacation, holidays, and family leave benefits</div></li><li><div>
Mobile phone reimbursement plan</div></li><li><div>
Mileage reimbursement per IRS guidelines</div></li><li><div>
Work from Home Reimbursement</div></li><li><div>
Innovative work environment in a multinational company</div></li></ul><div></div><div><br>
Role Qualifications:</div><ul><li><div>
Associate degree, and/or a minimum of one year of retail customer service experience.</div></li><li><div>
Self-driving work ethic with a focus on precision, and details.</div></li><li><div>
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.</div></li><li><div>
Excellent presentation and communication skills.</div></li><li><div>
Enjoys working with others.</div></li><li><div>
Energized by change and variety.</div></li><li><div>
Able to build partnerships.</div></li><li><div>
Role requires being able to spend majority of workday standing/on your feet.</div></li><li><div>
Dependable transportation required.</div></li><li><div>
Valid Driver License required.</div></li><li><div>
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.</div></li></ul><div></div><div><br>
Role Responsibilities:</div><ul><li><div>
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.</div></li><li><div>
Drive store reporting of criminal activity utilizing the client&rsquo;s reporting system and /or the ALTO app.</div></li><li><div>
Demonstrate support for the client&rsquo;s Asset Protection policies and procedures.</div></li><li><div>
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.</div></li><li><div>
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship</div></li><li><div>
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations</div></li><li><div>
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)</div></li><li><div>
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed</div></li><li><div>
Case building with other CSS&rsquo;s (across district boundaries) with the objective of tracking &amp; identifying repeat offenders and addressing store safety issues impacting the market.</div></li><li><div>
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores</div></li><li><div>
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis</div></li><li><div>
Provide in-person training on our technology platform</div></li><li><div>
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.</div></li><li><p>
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email</p></li></ul><div></div><div><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</div><ul><li><p>
Passion to be part of a growing team</p></li><li><div>
High ethical standards</div></li><li><div>
Flexibility and adaptability to rapid change</div></li><li><div>
Tenacity and determination</div></li><li><div>
Ability to manage simultaneous projects, as well as effectively delegate work</div></li><li><div>
Strong business acumen</div></li><li><div>
Self-motivated and proactive personality</div></li></ul><div><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.</div></div>

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matric or above
  </li>
  <li>
   Excellent English Written and Verbal Communication
  </li>
  <li>
   American or neutral accent
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Must be alteast 18 Years old and hold valid CNIC.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Start Your Career At ibex.?
  <br/>
  <br/>
 </strong>
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 <br/>
 <br/>
 <strong>
  What Makes You A Good Fit For This Job?
  <br/>
  <br/>
 </strong>
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 <br/>
 <br/>
 <strong>
  What We Seek In You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborative mindset
  </li>
  <li>
   Customer service focus
  </li>
  <li>
   Hands-on-problem solving ability
  </li>
  <li>
   The ability to communicate technical information in a simple manne
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning And Takeaways
  <br/>
  <br/>
 </strong>
 Here @ ibex. we will help build you!
 <br/>
 <br/>
 <ul>
  <li>
   Unlimited exposure
  </li>
  <li>
   A chance to polish your skills
  </li>
  <li>
   A great learning environment
  </li>
  <li>
   Ample experience to build a future path for yourself
  </li>
  <li>
   An opportunity to operate with a highly trained and diversified network of people
   <br/>
   <br/>
  </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 <br/>
 <br/>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


HR Force International

<p><b>Key Responsibilities:</b></p><ul><li>Build and maintain strong, long-term relationships with assigned customers.</li><li>Assist clients with onboarding, training, and adoption of the company&rsquo;s solutions.</li><li>Monitor customer health scores, engagement levels, and usage data to ensure satisfaction.</li><li>Address client queries promptly and coordinate with technical or product teams for issue resolution.</li><li>Conduct regular check-ins and business reviews with customers to ensure alignment.</li><li>Act as a customer advocate, communicating feedback and feature requests to the product team.</li><li>Collaborate with the Sales and Product departments to identify opportunities for expansion or upselling.</li><li>Maintain accurate records of customer interactions and activities using CRM tools.</li><li>Prepare and deliver presentations or reports on client performance and satisfaction metrics.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, IT, or a related field.</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS or tech-based environments).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical thinking.</li><li>Experience working with CRM systems (e.g., HubSpot, Salesforce, or Zoho).</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs175,000.00 per month</p><p>Work Location: In person</p>

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Raptor Supplies Private Limited

<p><b>Designation - Customer Success Specialist</b></p><p><b>Shift Timings</b>- 12:00PM-9:00PM, 9:00AM to 6:00PM<br/>4:30AM to 12:30PM</p><p><b>LOCATION:Lower Ground Floor, A &amp; M Supplies India Private Limited, A-41, Block B, Mohan Cooperative Industrial Estate, Saidabad, New Delhi, Delhi 110044</b></p><p><b>Job Description:</b></p><p>Customer Success Specialist We are looking for a professional who has:</p><ul><li>Ability to multitask, prioritize, and work efficiently in a fast-paced environment.</li></ul><ul><li>Should be able to Establish and enhance relationships with customers.</li></ul><ul><li>Should be able to reach out to the client via calls and emails to get feedback for the service provided.</li></ul><ul><li>Provide exceptional customer service to clients in the supply chain industry via phone, email, and chat.</li></ul><ul><li>Address inquiries, resolve issues, and provide accurate information regarding the complete order cycle with a customer-oriented mindset.</li></ul><ul><li>Collaborate with internal teams, including operations, logistics, and sales, to ensure seamless customer experiences.</li></ul><ul><li>Manage customer queries related to accounts, including order processing, tracking, and post-delivery of the goods</li></ul><ul><li>Identify opportunities for process improvement and contribute to enhancing the customer support system.</li></ul><ul><li>Handle client queries from different geographies.</li></ul><ul><li>Assist clients throughout their order cycle.</li></ul><p><b>Who Are We?</b></p><p><b>Raptor Supplies is a leading e-commerce portal offering more than 7,50,000 high-quality MRO products and industrial supplies to SMEs, and large corporate and public-sector organizations in the UK, Ireland, Europe, the Middle East, Africa and Asia. The company's offerings include a broad range of abrasives, cleaning tools, electrical equipment, fasteners, hand tools, hardware, lab supplies, lighting solutions, material handling and machining tools from more than 2400 renowned brands across the globe.</b></p><p><b>Website - www.raptorsupplies.comhttps://www.linkedin.com/company/raptor-supplies/mycompany/</b></p><p>Job Type: Full-time</p><p>Pay: &#8377;400,000.00 - &#8377;600,000.00 per year</p><p>Work Location: In person</p>

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