customer success specialist

Interface

<div><div>Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface&reg; carpet tile and LVT, nora&reg; rubber flooring, and FLOR&reg; premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains &ldquo;all in&rdquo; on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.</div><div></div><div>
Position summary: 
The Customer Success Specialist will provide proactive customer service to internal and external customers. The individual is responsible for order management and steady communication to ensure customer satisfaction for prompt and accurate delivery of products. This individual will serve as a liaison to the Customer and the cross-functional departments within Interface, providing quick resolution and efficiency if an issue occurs.</div><div> 
Educational requirements: 
<ul><li>High School Diploma</li><li>College Degree preferred</li></ul></div><div> 
Skills and Experience: 
<ul><li>Minimum of two years of experience in Customer Service or Planning</li><li>Able to create a positive customer experience, both internally and externally</li><li>Skilled at maintaining self-control in difficult situations and dealing with individuals in an uplifting manner</li><li>Ability to be a quick thinker, research and troubleshoot</li><li>Excellent communication skills; success with providing solutions where the desired end result is successfully met</li><li>Strong computer literacy with Microsoft applications and knowledge of ERP and CRM systems</li><li>Able to work in a team-based environment and manage projects from conception to completion</li><li>Demonstrate success in working under pressure and handling multiple tasks/priorities</li></ul></div><div> 
Essential Duties 
<ul><li>Manage the order process flow; work to solve, avoid, or minimize customer delays</li><li>Continuous review and follow-up of reports to identify potential delays on orders</li><li>Timely and daily communication via phone and email; through follow-up on all internal and external requests</li><li>Monitor Planned Promise Dates versus Customer Requested Dates to proactively work on solutions prior to contacting</li><li>Liaison of the Customer to Manufacturing for order improvements, changes, cancellations, and updates</li><li>Authorize shipping of orders by verifying allocation quantity, special instructions, ship to address, customer financial services, purchase order information and carrier selection</li><li>Manage Customer&rsquo;s request with Supply Chain, Financial Service, and external freight carriers to ensure steady communication and prompt delivery; work to resolve any issues preemptively</li><li>Collaborate with fellow Customer Success colleagues to share best practices</li><li>Participate and support company initiatives</li><li>Maintain housekeeping; comply with safety rules and environmental regulations</li><li>Be aware of the departmental Material Safety Data Sheets (MSDS)</li><li>Perform Other duties as assigned by management</li></ul></div><div> 
Additional Duties Required for International Customer Success Only: 
<ul><li>Provide Proforma invoices including all export charges</li><li>Obtain export freight rates and arrange for export shipments</li><li>Submit required documents for customers to obtain permits and arrange product inspections by local government</li><li>Provide all export documents for each shipment</li><li>Aid Domestic Customer Care Professionals or Domestic orders for export</li></ul></div><div> 
Additional Duties Required for Government Customer Success Only: 
<ul><li>Provide quotes to GSA customers on contract items</li><li>Be familiar with current Government contact product, pricing, and policies</li><li>Provide proper coding on government orders for reporting purposes and payment of administrative fees</li><li>Develop extensive knowledge of products and sample availability</li><li>Track and confirm delivery</li></ul></div><div> 
Additional Duties Required for Hospitality Customer Success Only: 
<ul><li>Enter in Hospitality orders into JDE and cross-reference to see if available in CRM</li><li>Understand Customer&rsquo;s purchase order requirements and potential delivery limitations</li><li>Detailed management of each order; work with Customer and Interface departments to ensure timely and accurate delivery</li></ul></div><div> 
Physical demands: 
Frequent keyboarding</div><div>
Work environment: 
Office environment</div><div></div><div>
#LI-Hybrid</div><div></div>
We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.</div>

Customer Success Specialist

MultiSport Türkiye

<div>
 
 Join us as a Customer Success Specialist and discover the future of employee experience!
 
 
 
 Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
 
 
 We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong communication and collaboration skills
 </li>
 <li>
 Planning, organization, and time management abilities
 </li>
 <li>
 Result-oriented approach and process follow-up skills
 </li>
 <li>
 Teamwork-oriented mindset
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Building strong and long-term relationships with clients, acting as their trusted advisor
 </li>
 <li>
 Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
 </li>
 <li>
 Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
 </li>
 <li>
 Analyzing client needs and offering tailored solutions to help them achieve their goals
 </li>
 <li>
 Sharing client feedback with relevant internal teams to improve overall service quality
 </li>
 <li>
 Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
 </li>
 <li>
 Responding to client inquiries in a timely and professional manner
 </li>
 <li>
 Accurately recording client interactions and updates in the CRM system
 </li>
 <li>
 Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
 </li>
 <li>
 Private Health Insurance: Comprehensive and high-coverage health package
 </li>
 <li>
 Meal Card: Daily meal allowance
 </li>
 <li>
 Transportation Support: Travel expense coverage for your commute to the office
 </li>
 <li>
 Robust Bonus System: A performance-driven bonus system designed to support and reward you
 </li>
 <li>
 Hybrid Working System: The opportunity to work from home one day a week
 </li>
 <li>
 Working from home one day a month for female employees
 </li>
 <li>
 Global Work Environment: Expand your vision by working in an international team
 </li>
 <li>
 Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
 </li>
 <li>
 Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
 </li>
 <li>
 Well-being Activities: Enjoyable events that boost employee happiness and motivation
 </li>
 </ul>
</div>

Benefit Systems Turkiye

<div>Join us as a Customer Success Specialist and discover the future of employee experience!
Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we&rsquo;ve been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
Requirements<ul>
<li>Strong communication and collaboration skills
</li><li>Planning, organization, and time management abilities
</li><li>Result-oriented approach and process follow-up skills
</li><li>Teamwork-oriented mindset</li>
</ul>Responsibilities
<ul><li>Building strong and long-term relationships with clients, acting as their trusted advisor
</li><li>Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
</li><li>Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
</li><li>Analyzing client needs and offering tailored solutions to help them achieve their goals
</li><li>Sharing client feedback with relevant internal teams to improve overall service quality
</li><li>Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
</li><li>Responding to client inquiries in a timely and professional manner
</li><li>Accurately recording client interactions and updates in the CRM system
</li><li>Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn</li>
</ul>Benefits<ul>
<li>MultiSport Card: Access for you and 2 loved ones to a MultiSport card!</li>
<li>Private Health Insurance: Comprehensive and high-coverage health package</li>
<li>Meal Card: Daily meal allowance</li>
<li>Transportation Support: Travel expense coverage for your commute to the office</li>
<li>Robust Bonus System: A performance-driven bonus system designed to support and reward you</li>
<li>Hybrid Working System: The opportunity to work from home one day a week</li>
<li>Working from home one day a month for female employees</li>
<li>Global Work Environment: Expand your vision by working in an international team</li>
<li>Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career</li>
<li>Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career</li>
<li>Well-being Activities: Enjoyable events that boost employee happiness and motivation</li></ul></div>

ScaleSauce

About the RoleWe are looking for Customer Service Specialists with excellent spoken and written communication skills to manage customer interactions across multiple channels. The ideal candidate is proactive, empathetic, and solution-driven, ensuring every customer has a positive experience with our brand.Key Responsibilities<ul><li>Handle customer queries, complaints, and requests via email, phone, chat, and social media.</li><li>Provide accurate information regarding orders, refunds, exchanges, product details, and stock availability.</li><li>Resolve issues promptly while maintaining a polite and professional tone.</li><li>Collaborate with the operations, logistics, and product teams to ensure smooth resolution of customer concerns.</li><li>Identify trends in customer feedback and suggest improvements to enhance overall service quality.</li><li>Maintain SLA (Service Level Agreement) timelines and ensure customer satisfaction scores remain high.</li></ul>Requirements<ul><li>Minimum 2 years of experience in customer service, preferably in D2C, retail, or e-commerce industries.</li><li>Excellent spoken and written English communication skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Strong attention to detail and a customer-first attitude.</li></ul>Job Type: Full-timeBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Are you willing to work 6 days (Monday to Saturday)?</li><li>Current CTC? (Mandatory)</li><li>How soon can you join?</li></ul>Work Location: In person

PINNACLE ENTERPRISE

Role Overview:As a Customer Success Specialist (VoIP Solutions Consultant), you&rsquo;ll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you&rsquo;ll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.Responsibilities:<ul><li>Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.</li><li>Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.</li><li>Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.</li><li>Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.</li><li>Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.</li><li>Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.</li><li>Stay updated on product developments, competitors, and industry trends to position 3CX effectively.</li><li>Contribute to refining demo content and customer success processes to maximize impact.</li></ul>Qualifications <ul><li>4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.</li><li>Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.</li><li>Familiarity with VoIP, PBX, or UC platforms (training will be provided).</li><li>Strong ability to translate technical features into compelling business value for non-technical audiences.</li><li>Proven skills in building rapport with senior executives and handling objections gracefully.</li><li>Excellent organizational skills to manage demo schedules and client follow-ups.</li></ul>Shift: Evening/NightSalary: Market CompetitiveLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you available in the evening and night shift?</li><li>How many years of experience do you have with the same role?</li><li>Do you speak English fluently?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Success Specialist (VoIP Solutions Consultant)

Astra Security

<div>
 
 
 About Astra:
 
 
 
 Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.
 
 
 
 
 
 CTOs and CISOs love Astra because it helps them to achieve continuous security at scale, fix vulnerabilities in record time, and seamlessly transition from DevOps to DevSecOps with Astra's powerful CI/CD integrations. Astra is loved by 1000+ companies across 70+ countries. In 2024 Astra uncovered 2.5 million+ vulnerabilities for its customers, saving customers $110M+ in potential losses due to security vulnerabilities.
 
 
 
 
 
 We've been awarded by the President of France Mr. Fran&ccedil;ois Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, Dream 11, OLX Autos etc. are a few of Astra&rsquo;s customers.
 
 
 
 
 
 
 Job Description:
 
 
 
 
 This a hybrid role with base location as Bangalore. (1-2 weeks/qtr work from office)
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 We're looking to on-board an enthusiastic &amp; a dynamic
 
 Customer Success Specialist
 
 who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers &amp; team members!) who are well versed with Astra's platform.
 
 
 
 
 
 The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders &amp; CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.
 </li>
 <li>
 Act as a product champion by promoting adoption and maximizing customer engagement.
 </li>
 <li>
 Understand customer requirements and translate them into actionable deliverables.
 </li>
 <li>
 Respond promptly and effectively to customer queries via email and phone.
 </li>
 <li>
 Build and nurture long-term relationships with customers based on trust and rapport.
 </li>
 <li>
 Manage stakeholder relationships across internal teams and customer organizations.
 </li>
 <li>
 Strengthen brand value by delivering exceptional customer experiences.
 </li>
 <li>
 Maintain strong customer satisfaction and loyalty, measured through high NPS scores.
 </li>
 <li>
 Identify opportunities for up-selling and cross-selling complementary Astra products.
 </li>
 <li>
 Proactively manage account renewals and secure long-term partnerships.
 </li>
 <li>
 Ensure timely project delivery by coordinating across multiple teams.
 </li>
 <li>
 Maintain accurate and updated records within the customer success platform.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 2-5 years
 
 Customer Success / Growth / Retention
 
 roles, ideally in SaaS
 </li>
 <li>
 Proven ability in
 
 upselling/cross-selling
 
 in a PLG motion.
 </li>
 <li>
 Excellent c
 
 ommunication skills
 
 with a
 
 customer-first mindset.
 
 </li>
 <li>
 Technical knowledge required to work in a cyber security organization&rsquo;s customer-facing role.
 </li>
 <li>
 Analytical and data-driven; comfortable working with metrics like
 
 NRR, churn, adoption rates
 
 .
 </li>
 <li>
 Ability to
 
 build rapport with the stakeholders
 
 </li>
 <li>
 Willingness to work in a
 
 hybrid setup. (1-2 weeks/Qtr from our Bangalore office)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 You&rsquo;ll own your work from day one&mdash;no micromanaging, just trust and impact.
 </li>
 <li>
 Health Insurance for you and your spouse.
 </li>
 <li>
 Be part of a
 
 
 fast-growing cybersecurity SaaS company.
 </li>
 <li>
 You&rsquo;ll join a team that&rsquo;s scaling fast but still feels like a close-knit crew&mdash;think startup energy with global reach.
 </li>
 <li>
 Collaborative &amp; friendly culture with full ownership and growth opportunities.
 </li>
 <li>
 And yes, get ready for some unforgettable workcations&mdash;think Chikmagalur, Jim Corbett &amp; Wayanad
 </li>
 </ul>
 
 
</div>

B2B SaaS - Customer Success Specialist

<div>
 
 Join us as a Customer Success Fair Play Specialist and discover the future of employee experience!
 
 
 
 Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
 
 
 We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Having at least 2-3 years of experience in sales support and customer compliance processes
 </li>
 <li>
 Proficiency in MS Office programs, especially Excel
 </li>
 <li>
 Strong analytical thinking, problem-solving, and attention to detail
 </li>
 <li>
 Team-oriented and result-driven approach
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Entering up-to-date data into internal software platforms (such as CRM Dynamics, JIRA, WIND, etc.) and contributing to system improvement efforts
 </li>
 <li>
 Ensuring the adaptation of existing customers/users to the system
 </li>
 <li>
 Taking part in customer compliance processes within the scope of corporate compliance
 </li>
 <li>
 Engaging in system and process development activities to prevent rule violations by customers/users
 </li>
 <li>
 Collaborating with the partner audit and legal teams to establish, implement, and report customer compliance procedures
 </li>
 <li>
 Managing feedback and complaints received from existing customers
 </li>
 <li>
 Conducting analyses on customer complaints and facilitating corporate compliance through regular meetings
 </li>
 <li>
 Providing support for the analyses, reports, and presentations required by the Customer Relations department
 </li>
 <li>
 Preparing regular analyses and reports on the performance of the Customer Relations department and customer activities
 </li>
 <li>
 Preparing monthly billing reports for existing customers
 </li>
 <li>
 Performing payment and collection analyses in coordination with the Finance department
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
 </li>
 <li>
 Private Health Insurance: Comprehensive and high-coverage health package
 </li>
 <li>
 Meal Card: Daily meal allowance
 </li>
 <li>
 Transportation Support: Travel expense coverage for your commute to the office
 </li>
 <li>
 Robust Bonus System: A performance-driven bonus system designed to support and reward you
 </li>
 <li>
 Hybrid Working System: The opportunity to work from home one day a week
 </li>
 <li>
 Working from home one day a month for female employees
 </li>
 <li>
 Global Work Environment: Expand your vision by working in an international team
 </li>
 <li>
 Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
 </li>
 <li>
 Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
 </li>
 <li>
 Well-being Activities: Enjoyable events that boost employee happiness and motivation
 </li>
 </ul>
</div>

Customer Success Fair Play Specialist

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