customer success specialist

Aegis Ventures

<div><div><h3 class="jobSectionHeader">About Aegis Ventures</h3>

Aegis Ventures partners with entrepreneurs and industry leaders to launch and scale transformative companies in digital health and artificial intelligence. Our platform brings together market-shaping ideas, growth capital, and ambitious individuals to solve major societal problems. With a focus on innovations in healthcare, Aegis has launched four successful portfolio companies in partnership with Northwell Health and recently announced the Digital Consortium to co-develop, invest in, and launch new companies.</div><div>
<h3 class="jobSectionHeader">
About the Company</h3>

Optain is transforming the healthcare landscape through a powerful synergy of advanced software, hardware, and clinical expertise. By utilizing the eye as a non-invasive diagnostic window, we are redefining the screening and management of both ophthalmic and systemic diseases. Our mission centers on broadening access to care by integrating a specialized teleophthalmology team with proprietary AI and machine learning, supported by our industry-leading fundus imaging technology. By prioritizing affordable, front-line diagnostics, we aim to alleviate the pressures on global health infrastructure while delivering superior patient outcomes.

Following a successful Series A funding round backed by prominent health systems and private equity firms, Optain is positioned for significant commercial expansion. With established regulatory clearance and a growing footprint across Europe, Australia, and the Middle East, we are currently accelerating our presence within major health networks throughout the United States.
<h3 class="jobSectionHeader">
About the Job</h3>

As the Customer Success Specialist, you will play a critical role in supporting health systems, IT teams, providers, and clinic staff both remotely and on-site. By following our structured onboarding framework, you&rsquo;ll support the end to end clinical experience and help foster strong customer relationships and positive outcomes. This position reports directly to the Director of Implementation and Customer Success.

This is a remote, US-based position, with regular travel to US customer sites (up to 50%, with higher travel during peak customer implementation periods).
<h3 class="jobSectionHeader">
What You'll Do</h3>
<ul><li>Client Onboarding and Implementation: Support the client onboarding process, from leadership conversations, clinical workflow integration, to go-live support.</li>
<li>Training &amp; Customer Support: Deliver engaging, hands-on training to healthcare providers and clinical staff (in-person and virtually) and provide support for live customers.</li>
<li>Customer Success: Build strong, long-term relationships with clients; serve as their go-to resource for best practices, product usage, and troubleshooting. Monitor key success metrics and growth, maintaining high customer satisfaction.</li>
<li>Retention &amp; Growth: Drive adoption and expansion opportunities by understanding each client&rsquo;s unique needs and aligning them with our solutions.</li>
</ul><h3 class="jobSectionHeader">What You'll Need</h3>
<ul><li>Bachelor&rsquo;s or Associate&rsquo;s degree in a healthcare, life sciences, or technical field (e.g., Nursing, Optometry, Biomedical Engineering, Public Health), or equivalent clinical experience.</li>
<li>Understanding of healthcare environments and clinical workflows</li>
<li>Familiarity with EHR systems and clinical data privacy standards (e.g., HIPAA)</li>
<li>Excellent communication, presentation, and relationship-building skills</li>
<li>Ability to manage multiple projects with strong attention to detail</li>
<li>Medical assistants, ophthalmic technicians, and clinical support staff are strongly encouraged to apply.</li>
<li>Experience in customer success, clinical training, or account management, ideally within medical devices, ophthalmology, diabetes, or healthcare IT is a plus.</li>
<li>Strong preference for candidates with direct patient care experience</li>
<li>Familiarity with ophthalmic imaging or diabetic retinopathy screening is a plus.</li>
<li>Prior experience in a clinical or fast-paced startup environment is a plus.</li>
</ul><h3 class="jobSectionHeader">What We Offer</h3>
<ul><li>Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside.</li>
<li>Top-tier health, vision, dental, and commuter benefits.</li>
<li>Generous monthly health and wellness reimbursement.</li>
<li>Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.</li>
<li>The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry.</li>
<li>A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey.</li>
</ul>
Salary Range
<ul>
<li>$80,000 - $100,000 base salary, depending on experience and alignment with role expectations.</li>
</ul>
Why Optain? Make a real difference: Your work will help solve difficult problems as you collaborate with world-class experts from healthcare provider networks, academia, and industry. Join Optain in transforming healthcare with AI!</div><div>

Aegis Ventures is a proud Equal Opportunity Employer &mdash; we recruit, train, compensate and promote our team members based on qualifications. We encourage you to apply regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.</div></div>

Customer Success Specialist

Exely

<div>Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.
Our team is growing rapidly in the EMEA region and we are looking for an Account Manager (Customer Engagement Specialist) to increase revenue of our clients (hoteliers) in Turkey.
Are you passionate about maximizing hotel revenue and building strong relationships with clients? Apply for Customer Engagement Specialist position at Exely, where you will have the opportunity to help hotels streamline their workflows and boost their revenue with our innovative online solutions.
As an Account Manager, you will:
<ul><li>Be the primary contact for local clients in Turkey, addressing any queries or issues early on;
</li><li>Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly;
</li><li>Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients;
</li><li>Work alongside internal teams to fix client problems promptly and ensure their experience is smooth;
</li><li>Work with the current customer base proactively to boost direct online sales;</li><li>
Keep focus on revenue strategy and help partners in achieving high results;</li><li>
Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners;</li><li>
Work in an global team and have a good opportunity to exchange experience and implement the best practices in life;</li><li>
Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices;
</li><li>Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.</li></ul>
Probation period:
 
The first three (3) months of your employment will be considered as a probationary period. During first 2 months, you&rsquo;ll attend courses related to our IT products and service rules, and you'll be onboarded by Customer Support Department and after that, starting 3d month you&rsquo;ll start your work in Customer Success Department.
Expected results for probation period:<ul><li>
Pass product certification;</li><li>
Pass support certification;</li><li>
Pass analytics tools for Customer Success Specialist certification;</li><li>
Pass the usability of the hotel's website certification.</li></ul> 

Requirements 
<ul><li>
Based in Turkey (Ankara or Izmir);</li><li>
Able to work remotely, ready to visit hotels on-site;</li></ul><ul><li>
At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
</li><li>Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
</li><li>Knowledge of revenue structure of hoteliers would be a great advantage;
</li><li>Strong communication skills, both written and verbal Turkish and English;</li><li>
Very proactive, able to build strong relationships with clients;
</li><li>Strong analytical skills;
</li><li>Comfortable with CRM and computer software (Excel, Power BI);
</li><li>Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).</li></ul> 

Benefits 
<ul><li>
Competitive salary based on your experience;</li><li>
Commissions based on KPI;</li><li>
It's remote full time job with working hours 09AM-6PM;</li><li>
Laptop, headset and mobile phone for work;</li><li>
Health insurance after probation period;</li><li>
Corporate meal card;</li><li>
You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;</li><li>
The start-up environment is fast-paced and constantly growing, with full support from our established international team;</li><li>
Online &amp; Offline camps, workshops and gatherings.</li></ul></div>

Account Manager

TalentPop App

<div>
 Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)
 
 
 Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.
 
 
 
 TalentPop App
 
 is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven
 
 Customer Support and Sales Specialist
 
 &mdash;a role where you own the customer experience from initial contact through retention and expansion.
 
 
 This is a vital, dual-focus position for a professional who is equally adept at
 
 solving complex problems
 
 (Support) and
 
 identifying commercial opportunities
 
 (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSSS in that field.
 
 
 </li>
 </ul>
 Your Dual-Impact Responsibilities: Support and Sales Growth
 
 
 You will bridge the gap between service and sales, directly influencing customer loyalty and revenue expansion.
 
 
 <ul>
 <li>
 Customer Success &amp; Retention (Support Focus)
 </li>
 <li>
 Expert Problem Solving: Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
 </li>
 <li>
 Service Excellence: Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
 </li>
 <li>
 Proactive Support: Identify potential churn risks and implement proactive communication strategies to retain customers and drive long-term loyalty.
 </li>
 <li>
 Revenue Generation &amp; Expansion (Sales Focus)
 </li>
 <li>
 Opportunity Identification: Actively listen to customer needs and pain points to identify and present upsell or cross-sell opportunities for premium features, services, and expanded contracts.
 </li>
 <li>
 Negotiation &amp; Closure: Manage the end-to-end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
 </li>
 <li>
 Product Education: Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.
 
 
 </li>
 </ul>
 What You Bring: The Service-to-Sales Skillset
 
 
 We are seeking a professional with a proven background in high-touch customer interaction and a clear sales orientation.
 
 
 <ul>
 <li>
 Hybrid Experience: 1+ years of proven, hands-on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or E-commerce environment.
 </li>
 <li>
 Communication Mastery: Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
 </li>
 <li>
 Tech Proficiency: Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
 </li>
 <li>
 Metrics Driven: Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
 </li>
 <li>
 E-commerce Acumen: Understanding of e-commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.
 
 
 </li>
 </ul>
 Our Commitment to You: Rewards and Flexibility
 
 
 We invest in specialists who are key to our customer and revenue growth.
 
 
 <ul>
 <li>
 Incentive Pay: Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
 </li>
 <li>
 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
 </li>
 <li>
 Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
 </li>
 <li>
 Growth: Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.
 
 
 </li>
 </ul>
 Technical Setup Requirements (Remote)
 
 
 <ul>
 <li>
 A reliable personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 A stable, high-speed, and reliable wired internet connection (minimum 25 Mbps download and upload speed) for crystal-clear video calls.
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.
 
 
 </li>
 </ul>
 
 Ready to turn customer service into a growth engine? Apply today to become our next E-commerce Success Specialist!
 
</div>

Customer Support and Sales Specialist

ZOCCAM Technologies

ZOCCAM TechnologiesCustomer Support &amp; Administrative SpecialistJob DescriptionLocation: Puerto Rico (required) &mdash; 100% RemoteJob Type: Full-timeCompensation: $$12-$15/hrAbout UsZOCCAM Technologies is a fintech company providing payment infrastructure, identity verification, and home warranty ordering for the real estate industry. Our platform simplifies real estate transactions for title companies and realtors nationwide, with some of the largest companies in the industry as customers.We are a growing business seeking a Customer Support &amp; Administrative Specialist based in Puerto Rico to join our team. This individual will be team-oriented and involved in many aspects of the business, shaping the way we care for our customers while providing administrative support to company operations.The RoleThis is a fully remote position based in Puerto Rico. You will split your time between customer-facing work and internal administrative duties. On the customer side, you'll help our customers and mobile application users resolve issues, coordinate onboarding, and proactively reach out to customers to check on their satisfaction and make their ZOCCAM experience better. On the admin side, you'll support day-to-day operations of the company. This is a phone-heavy role &mdash; you should be comfortable and confident spending a significant portion of your day on calls with customers, banks, and partners.Customer Support Responsibilities<ul><li>Engage with our clients and their banks to solve customer problems and find the best possible solutions</li><li>Help mobile application users navigate the ZOCCAM apps</li><li>Serve as liaison between customers and internal teams to ensure a seamless customer experience</li><li>Support implementation of new customers and updates to existing customer information in production systems</li><li>Review new customer setup against the quality-control go-live checklist</li><li>Coordinate and assist new customers with their first go-live transactions</li><li>Support other team members to facilitate operational excellence</li></ul>Customer Relationship Responsibilities<ul><li>Conduct proactive outreach calls to customers to check on their satisfaction with ZOCCAM</li><li>Listen for pain points, gather feedback, and identify opportunities to improve each customer's experience</li><li>Provide hands-on assistance, training, or guidance to help customers get more value from the platform</li><li>Relay customer feedback and feature requests to internal teams</li><li>Follow up with customers after issue resolution to confirm their needs were fully met</li><li>Help identify at-risk or low-usage accounts and assist in re-engaging them</li></ul>Administrative Responsibilities<ul><li>General administrative support for company operations</li><li>Light bookkeeping and operational analytics</li><li>Data entry and maintenance of accurate customer records</li><li>Document preparation, filing, and recordkeeping</li><li>Scheduling and coordination support as needed</li><li>Any additional tasks as assigned by your supervisor</li></ul>Requirements<ul><li>Must be located in Puerto Rico</li><li>Dedicated workspace suitable for business phone calls &mdash; a quiet, professional home office environment with reliable high-speed internet</li><li>Full professional fluency in English (C1) &mdash; express themselves fluently and spontaneously without obviously searching for words, and use the language effectively in professional settings.</li><li>Comfortable being on the phone &mdash; much of this role involves live calls with customers, banks, and stakeholders</li><li>Desire to provide the best possible experience for our customers</li><li>Aptitude for technology, including proficiency with Microsoft Excel (spreadsheets, calculations, pivot tables, and lookups)</li><li>Ability to work effectively on multiple projects simultaneously and handle changing priorities</li><li>High attention to detail regarding documentation and processes</li><li>Must be able to exchange accurate information in all communications with customers, banks, and stakeholders</li><li>Eagerness and enthusiasm to learn</li></ul>Helpful for Success<ul><li>Bilingual English/Spanish a plus</li><li>Operational knowledge of the real estate or title industry a plus</li><li>Prior customer support or administrative experience a plus</li></ul>What We Offer<ul><li>100% remote work environment</li><li>Casual dress</li><li>Opportunities for growth and development</li><li>$12-15/hr</li></ul>While experience in the above areas will be highly considered, it is secondary to the right determination, attitude, communication skills, and overall suitability. ZOCCAM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Pay: $12.00 - $15.00 per hourWork Location: Remote

Customer Support & Administrative Specialist

Sunbit

<div>JOB TITLE: Key Account Specialist, Dental
﻿LOCATION: Los Angeles, CA (Hybrid in our Westwood Office: 4 days on-site; 1 day remote)
REPORTS TO: ﻿Senior Operations Manager, Key Accounts 
The Company:
Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution.
Trusted by over 30,000 locations nationwide&mdash;with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)&mdash;Sunbit makes essential services more accessible, affordable, and convenient.
Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for dental professionals. By offering flexible payment options, Sunbit empowers practices to treat more patients and ease the financial burden of care&mdash;helping people say &ldquo;yes&rdquo; to the services they need, when they need them.
Sunbit&rsquo;s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace&reg;, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights' list of Unicorn Startup Companies, with a valuation of $1.1 billion. (Source: CB Insights Unicorn List)
With proven product to market fit and rapid success across thousands of merchants and millions of customers, Sunbit is expanding its Account Management team. This is a unique opportunity to join a high-performance, high-growth company that&rsquo;s redefining how patients pay for care&mdash;and helping providers deliver more of it. 
The Role
As we grow our organization, we're seeking a highly motivated and customer-centric Key Account Specialist to join our fast-growing Dental vertical. This role will manage a portfolio (book of business) of 300-400 Key Accounts focusing on Large DSOs, to drive expansion and growth of Sunbit usage.
The ideal candidate will work directly with dental practices at all levels to identify opportunities and engage remotely to drive usage, with a goal of growing Sunbit into the #1 patient financing solution for dental practices across the US. 
What You'll Own:<ul><li>
Identify growth opportunities, assess market trends, and align business objectives with partner needs</li><li>
Cultivate strong relationships with key stakeholders within dental practices at all levels, such as Drs., decision-makers, influencers, office managers and treatment coordinators. Understand their goals, challenges, and pain points to effectively position Sunbit products and services</li><li>
Track key performance indicators (KPIs) and metrics to measure account health, identify potential risks, and take corrective actions when Serve as a trusted advisor to partners, providing guidance and support throughout their journey. Proactively address any issues or concerns and ensure timely resolution, thereby fostering partner satisfaction and retention</li><li>
Collaborate with internal teams to develop and implement account-specific strategies to drive growth</li><li>
Connect and engage with partners virtually to build relationships and drive growth</li></ul> 
Requirements: 
 
What You'll Bring:<ul><li>
Experience in Sales/Customer Success, preferably in the fintech/ tech/ startup experience</li><li>
Track record of coaching teams and building processes from the ground up on technology products</li><li>
Conduct business and financial analysis to evaluate performance, determine and prioritize opportunities, and drive successful execution</li><li>
Proven track record of achieving quarterly quota</li><li>
Excellent verbal and written communication skills</li><li>
Mastery of Microsoft tools (PowerPoint, Excel, Word) and project management skills</li><li>
Intelligent, go-getter, ambitious and self-motivated who wouldn&rsquo;t hesitate to roll up their sleeves to achieve overall company success</li><li>
Great time management skills with ability to self-manage</li></ul> 
The Perks:<ul><li>
Join one of LA&rsquo;s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list, #161 on Deloitte Technology Fast 500 list</li><li>
Mission driven + empowered + collaborative</li><li>
Competitive pay and stock options</li><li>
Unlimited PTO</li><li>
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, &amp; Maternity Leave</li><li>
Newly added HSA and Pet Insurance</li><li>
401K Plan with Matching</li><li>
Cell Phone Stipend</li><li>
Casual Dress</li><li>
Open door policy / Open office floor plan</li><li>
Team based strategic planning + Team owned deliverables</li></ul> 
How We Pay:<ul><li>
We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership</li><li>
We are targeting a base salary of $71,000 -$80,000 per year for this role</li><li>
This role will also be granted company equity via stock options</li></ul> 
Cultural Competencies for Success at Sunbit:<ul><li>
Serve others before self - Service oriented mindset</li><li>
Own the impact - Take pride in effectively managing payroll on a daily basis</li><li>
Connect genuinely - Effectively connect with internal stakeholders</li><li>
Act fast - Respond to internal team members in a timely manner</li><li>
Include always - Work closely with Accounting team and actively welcome peers within the organization</li><li>
Innovate for good - Continuously help our internal team create efficient processes</li></ul> 
Sunbit is an Equal Opportunity Employer. We strive to provide a professional &amp; welcoming workplace for all employees.
﻿
Recruitment Fraud Disclaimer
We&rsquo;ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at hr@sunbit.com to confirm.
We ask that you contact hr@sunbit.com only about potential instances of fraud. hr@sunbit.com does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to hr@sunbit.com directly, and your email about your application will be deleted from our systems.
﻿
#LI-1Hybrid</div>

Key Account Specialist

SalesEdge Solutions

<div>
 
 
 
 Job description:
 
 
 
 About Us:
 
 
 We're helping HVAC, plumbing, and mechanical contractors modernize the way they estimate, bid, and win work. Our software empowers construction professionals with better tools, better data, and better workflows, helping them become more efficient and more profitable.
 
 
 We're looking for a&nbsp;Customer Success Manager&nbsp;who understands the realities of the construction industry and can become a trusted advisor to our customers. This role is ideal for someone with hands-on MEP experience who wants to transition into construction technology while helping customers achieve measurable business outcomes.
 
 
 
 
 
 Position Overview:
 
 
 As a Customer Success Manager, you will serve as the primary day-to-day partner for a portfolio of customers. You'll help contractors, estimators, engineers, and operations leaders maximize the value of our software while building strong, long-term relationships.
 
 
 Success in this role requires a unique combination of industry expertise, business acumen, and customer-first thinking. Customers should view you as both a trusted industry expert and a strategic advisor who understands their business challenges and helps them achieve their goals.
 
 
 
 
 
 What You'll Do:
 
 <ul>
 <li>
 Manage and grow a portfolio of customer accounts throughout the customer lifecycle.
 </li>
 <li>
 Build strong relationships with key stakeholders, including estimators, project managers, engineers, operations leaders, and company owners.
 </li>
 <li>
 Conduct regular business reviews to ensure customers are achieving success and realizing value from the platform.
 </li>
 <li>
 Identify opportunities to improve adoption, engagement, and customer outcomes.
 </li>
 <li>
 Serve as the customer's advocate internally, partnering with Product, Support, Sales, and Implementation teams.
 </li>
 <li>
 Proactively monitor account health and address potential risks before they become issues.
 </li>
 <li>
 Help customers optimize estimating, takeoff, bid management, and operational workflows using our software.
 </li>
 <li>
 Drive customer retention, expansion, and long-term satisfaction.
 </li>
 <li>
 Maintain detailed account plans and success strategies for key customers.
 </li>
 <li>
 Travel to customer sites as needed to strengthen relationships and support strategic initiatives.
 </li>
 </ul>
 
 
 
 
 What We're Looking For:
 
 
 Required Qualifications:
 
 <ul>
 <li>
 HVAC, plumbing, mechanical, engineering, or MEP industry background.
 </li>
 <li>
 Minimum 2 years of experience working at an MEP contractor, engineering firm, or manufacturer representative organization.
 </li>
 <li>
 Hands-on experience with estimating, takeoffs, blueprint review, and bid management.
 </li>
 <li>
 Working knowledge of Bluebeam, On-Screen Takeoff (OST), or similar blueprint and construction document software.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
 </li>
 <li>
 Strong customer focus with a passion for helping clients succeed.
 </li>
 <li>
 Ability to manage multiple customer relationships and priorities simultaneously.
 </li>
 <li>
 Strong business acumen with the ability to understand customer goals, challenges, and growth opportunities.
 </li>
 <li>
 Comfortable traveling 25&ndash;50% as needed.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Experience in Customer Success, Account Management, Project Management, Consulting, or Customer Support.
 </li>
 <li>
 Experience working with SaaS or construction technology solutions.
 </li>
 <li>
 Familiarity with customer success metrics, account planning, and retention strategies.
 </li>
 </ul>
 
 
 
 
 Who You Are:
 
 <ul>
 <li>
 A construction professional who wants to help drive technology adoption across the industry.
 </li>
 <li>
 Someone who can quickly earn credibility with contractors, estimators, engineers, and business owners.
 </li>
 <li>
 Naturally curious about how customers operate and how they can improve.
 </li>
 <li>
 Customer-obsessed and committed to delivering exceptional experiences.
 </li>
 <li>
 A strong communicator who can build trust at every level of an organization.
 </li>
 <li>
 Driven, ambitious, and eager to learn how to manage and grow a meaningful book of business.
 </li>
 <li>
 Loyal, accountable, and willing to go above and beyond to help customers succeed.
 </li>
 <li>
 Excited about the opportunity to build a long-term career in construction technology.
 </li>
 </ul>
 
 
 
 
 Why Join Us:
 
 <ul>
 <li>
 Help shape the future of the construction industry.
 </li>
 <li>
 Partner directly with leading contractors and engineering firms across the country.
 </li>
 <li>
 Join a fast-growing technology company with significant career growth opportunities.
 </li>
 <li>
 Competitive compensation, benefits, and travel opportunities.
 </li>
 <li>
 Make a direct impact on customer success, retention, and company growth.
 </li>
 </ul>
 
 If you're passionate about construction, enjoy building relationships, and want to help customers embrace the next generation of technology, we'd love to hear from you.
 
 
 
 
 
 
 Pay:&nbsp;$120,000.00-$150,000.00 per year
 
 
</div>

Customer Success Manager

hexafarms

<div><h4 class="jobSectionHeader">Your mission</h4>
As Customer Success Manager for Iberia, you will own the post-sales relationship with our growers across Spain, Portugal, and LatAm. You are the person inside hexafarms who is directly accountable for whether our customers succeed. This means you will be driving adoption, unlocking value, and ensuring every grower in your portfolio is operating at their best on the platform. 
 
Iberia is one of Europe&rsquo;s most important commercial growing regions. The customers you manage will be sophisticated, high-volume producers with real operational complexity. Your job is to understand their world deeply, translate hexafarms&rsquo; capabilities into tangible outcomes, and build the kind of relationships that turn a trial into a long-term, expanding partnership. 
 
Your success will be measured by ARR-based retention and the measurable outcomes your customers achieve on the platform.<h4 class="jobSectionHeader"> 
About the role</h4><ul><li>
Own the post-sales lifecycle for a portfolio of commercial growers across Spain, Portugal, and LatAm. Owning onboarding, adoption, retention and play a key role in expansion</li><li>
Build deep, trust-based relationships with key stakeholders at each account (from operations managers/agronomists to C-suite)</li><li>
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don&rsquo;t wait for churn signals.</li><li>
Drive platform adoption across hexafarms&rsquo; core modules: yield forecasting, sensing, and disease &amp; pest detection modules</li><li>
Lead regular business reviews and translate platform data into clear, actionable insights for your customers</li><li>
Identify expansion opportunities and collaborate with the commercial team to grow accounts</li><li>
Serve as the structured voice of the customer internally. You should bring high-quality feedback to product and engineering</li><li>
Be willing to visit customers on-site across Spain and Portugal (20-30% of the time)</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
3 years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS</li><li>
C2 Spanish and strong English (B2&ndash;C1 minimum); Portuguese is a plus</li><li>
Technically curious and comfortable navigating data-heavy platforms. You don&rsquo;t need to be an engineer, but you need to understand what the product is doing and why it matters</li><li>
Extreme ownership mindset: you treat your customer portfolio like it&rsquo;s your business</li><li>
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball</li><li>
Comfortable with ambiguity and fast pace. We are a startup; this means processes are being built, and you&rsquo;ll help building them</li><li>
Be based in Spain and willing to travel within the Iberian Peninsula for customer visits</li><li>
Background in agri-tech, food production, or a highly technical vertical is a plus but not required</li></ul><h4 class="jobSectionHeader">
Why us?</h4><ul><li>
Competitive salary + meaningful equity component</li><li>
A highly international team working on a global product with real-world impact</li><li>
Direct collaboration with founders and leadership. No bureaucracy, no middlemen</li><li>
Significant ownership and autonomy from day one</li><li>
Flexible working model (hybrid or remote)</li><li>
A culture with zero tolerance for politics and a very high bar for getting things done</li></ul><h4 class="jobSectionHeader">
About us</h4>
We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS&ndash; you just don't know. 
 
hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best. 
 
Check out what is like to work at hexafarms here.</div>

Customer Success Manager (ES)

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