customer success specialist

Nomod

<b>Customer Success Specialist </b><br><div>
<p>At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.</p>
<p> </p>
<p>Read on to figure out whether this could be right up your alley!</p>
</div>
<div>Full-time</div>
  
 <div> <div><b>
 About the job </b><br><p>We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.</p>
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <br><ul>
<li> <p>Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future</p> </li>
<li> <p>Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them</p> </li>
<li> <p>Assist potential new users with their queries on Nomod s current and upcoming features</p> </li>
<li> <p>Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner</p> </li>
<li> <p>Support merchants in managing and challenging disputes and chargebacks</p> </li>
<li> <p>Work closely with our Risk team to augment account reviews and communicate with users as part of this process</p> </li>
<li> <p>Triage support requests to determine urgency, and escalate where necessary</p> </li>
<li> <p>Manage and respond to online reviews across various platforms</p> </li>
<li> <p>Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate</p> </li>
<li> <p>Work with an agile, globally distributed team and be able to harness constructive feedback</p> </li>
<li> <p>Be proud of what you work on, whilst obsessing about the quality of what you produce</p> </li>
<li> <p>Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles</p> </li>
<li> <p>Ensure that everyone is blown away with their Nomod experience</p> </li>
</ul>
<p>You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!</p>
<p> <strong>What we d like<br> </strong>You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.</p>
<p>Having said that, we think a Customer Success Specialist should:</p>
<ul>
<li> <p>Be educated to at least degree level or equivalent</p> </li>
<li> <p>Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment</p> </li>
<li> <p>Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible</p> </li>
<li> <p>Have an ability to quickly build a rapport and see things from the perspective of our users</p> </li>
<li> <p>Obsess about making and keeping users happy</p> </li>
<li> <p>Have lots of energy, be proactive, think quickly and revel in solving problems</p> </li>
<li> <p>Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence</p> </li>
<li> <p>Be creative, innovative, and data driven</p> </li>
<li> <p>Deliver no matter what it takes</p> </li>
<li> <p>Chrome, Gmail, Google Docs, and similar web tools are second nature</p> </li>
<li> <p>Have the ability to thrive in a fully remote, distributed organisation</p> </li>
<li> <p>Be lots of fun to work with!</p> </li>
</ul>
<p> <strong>Nice to haves</strong> </p>
<ul>
<li> <p>Prior experience at a high growth startup or at an established fintech firm</p> </li>
<li> <p>Fluency in other languages in addition to English</p> </li>
<li> <p>Experience working with a remote, global, multicultural team</p> </li>
</ul>
<p><br></p></div></div>

Customer Success Specialist

ALTO USA

<div><p><b>This is a </b><b>hybrid</b><b> role that requires candidates to live in the listed market.</b></p><div>
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO&rsquo;s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.</div><div></div><div><br>
A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.</div><div></div><div><br>
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:</div><div></div><ul><li><div><br>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</div></li><li><div>
Retirement Savings &ndash; 401K plus employer matching</div></li><li><div>
Short and Long Term Disability</div></li><li><div>
Life Insurance</div></li><li><div>
Generous vacation, holidays, and family leave benefits</div></li><li><div>
Mobile phone reimbursement plan</div></li><li><div>
Mileage reimbursement per IRS guidelines</div></li><li><div>
Work from Home Reimbursement</div></li><li><div>
Innovative work environment in a multinational company</div></li></ul><div></div><div><br>
Role Qualifications:</div><ul><li><div>
Associate degree, and/or a minimum of one year of retail customer service experience.</div></li><li><div>
Self-driving work ethic with a focus on precision, and details.</div></li><li><div>
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.</div></li><li><div>
Excellent presentation and communication skills.</div></li><li><div>
Enjoys working with others.</div></li><li><div>
Energized by change and variety.</div></li><li><div>
Able to build partnerships.</div></li><li><div>
Role requires being able to spend majority of workday standing/on your feet.</div></li><li><div>
Dependable transportation required.</div></li><li><div>
Valid Driver License required.</div></li><li><div>
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.</div></li></ul><div></div><div><br>
Role Responsibilities:</div><ul><li><div>
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.</div></li><li><div>
Drive store reporting of criminal activity utilizing the client&rsquo;s reporting system and /or the ALTO app.</div></li><li><div>
Demonstrate support for the client&rsquo;s Asset Protection policies and procedures.</div></li><li><div>
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.</div></li><li><div>
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship</div></li><li><div>
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations</div></li><li><div>
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)</div></li><li><div>
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed</div></li><li><div>
Case building with other CSS&rsquo;s (across district boundaries) with the objective of tracking &amp; identifying repeat offenders and addressing store safety issues impacting the market.</div></li><li><div>
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores</div></li><li><div>
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis</div></li><li><div>
Provide in-person training on our technology platform</div></li><li><div>
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.</div></li><li><p>
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email</p></li></ul><div></div><div><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</div><ul><li><p>
Passion to be part of a growing team</p></li><li><div>
High ethical standards</div></li><li><div>
Flexibility and adaptability to rapid change</div></li><li><div>
Tenacity and determination</div></li><li><div>
Ability to manage simultaneous projects, as well as effectively delegate work</div></li><li><div>
Strong business acumen</div></li><li><div>
Self-motivated and proactive personality</div></li></ul><div><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.</div></div>

Concentrix

<div>
 Job Title:
 <br/>
 <br/>
 English - Customer Success Specialist
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 <br/>
 <br/>
 <ul>
  <li>
   Manage high volume of customer contacts and communications through phone and email each day
  </li>
  <li>
   Use contact search and productivity tools to verify contact information is accurate
  </li>
  <li>
   Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
  </li>
  <li>
   Develop a level of product knowledge to speak intelligently to customers and address specific objections
  </li>
  <li>
   Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
  </li>
  <li>
   Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
  </li>
  <li>
   Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
  </li>
  <li>
   Work with teams and management to promote a positive customer experience
   <br/>
   <br/>
  </li>
 </ul>
 Location:
 <br/>
 <br/>
 EGY Cairo Egypt-Smart Village Building B2110
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 English (Required)
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 Full time
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1540546
 </strong>
</div>


English - Customer Success Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Truck It In

<div>
 <p>
  About the role
  <br/>
 </p>
 <p>
  We are in search of a Customer Success Specialist who will serve as the primary point of contact for clients, ensuring their inquiries and technical issues are resolved efficiently. This role focuses on enhancing client satisfaction and maintaining long-term relationships.
  <br/>
 </p>
 <p>
  What You Will Do:
  <br/>
 </p>
 <ul>
  <li>
   <p>
    Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Basic understanding of our product to troubleshoot Clients&rsquo; issues.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Accurately document, track, and monitor Clients&rsquo; issues to guarantee prompt resolution and high service quality.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Manage and prioritize multiple Clients&rsquo; requests to deliver a seamless Client experience.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.
    <br/>
   </p>
  </li>
 </ul>
 <p>
  What We Are Looking For:
  <br/>
 </p>
 <ul>
  <li>
   <p>
    Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Proven ability to track, resolve, and follow up on Clients&rsquo; issues while maintaining confidentiality and professionalism at all times.
    <br/>
   </p>
  </li>
  <li>
   <p>
    Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.
    <br/>
   </p>
  </li>
 </ul>
 <p>
  How We&rsquo;ll Support You:
  <br/>
  <br/>
 </p>
 We are committed to supporting you by providing ample opportunities and competitive compensation for your professional development and career advancement. Our dynamic and inclusive work environment fosters collaboration, innovation, and mutual respect. We are committed to providing equal employment opportunities and are excited to hear from you. Join us in this exciting journey as we change gears and disrupt the logistics landscape in Asia.
 <br/>
 <br/>
 <br/>
</div>


Truck it in

<div><div><div><b>About the role</b></div><div><br>
We are in search of a Customer Success Specialist who will serve as the primary point of contact for clients, ensuring their inquiries and technical issues are resolved efficiently. This role focuses on enhancing client satisfaction and maintaining long-term relationships.</div><p><b><br>
What You Will Do:</b></p><br>
<ul><li><div>Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.</div></li><br>
<li><div>Basic understanding of our product to troubleshoot Clients&rsquo; issues.</div></li><br>
<li><div>Accurately document, track, and monitor Clients&rsquo; issues to guarantee prompt resolution and high service quality.</div></li><br>
<li><div>Manage and prioritize multiple Clients&rsquo; requests to deliver a seamless Client experience.</div></li><br>
<li><p>Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.</p></li><br>
</ul><p><b>What We Are Looking For:</b></p><br>
<ul><li><div>Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.</div></li><br>
<li><div>Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.</div></li><br>
<li><div>Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.</div></li><br>
<li><div>Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.</div></li><br>
<li><div>Proven ability to track, resolve, and follow up on Clients&rsquo; issues while maintaining confidentiality and professionalism at all times.</div></li><br>
<li><p>Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.</p></li><br>
</ul><div><b>How We&rsquo;ll Support You:</b></div><br>
<div></div><br>
<div>We are committed to supporting you by providing ample opportunities and competitive compensation for your professional development and career advancement. Our dynamic and inclusive work environment fosters collaboration, innovation, and mutual respect. We are committed to providing equal employment opportunities and are excited to hear from you. Join us in this exciting journey as we change gears and disrupt the logistics landscape in Asia.</div></div></div>

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