customer success specialist

NielsenIQ

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
  <br/>
  <br/>
 </p>
 <p>
  Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    This is a night shift job based off Pakistan
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Develop / maintain excellent professional relationship with the customer
  </li>
  <li>
   Keeping customer engaged with products and services they have purchased from GfK Etilize
  </li>
  <li>
   Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase
  </li>
  <li>
   Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding
  </li>
  <li>
   Build customer loyalty with GfK Etilize and retain customer revenue
  </li>
  <li>
   Advocate for customer&rsquo;s business success
  </li>
  <li>
   Bridge gap between customer and operations for product, project and services delivery and issues resolution
  </li>
  <li>
   Escalate customer issues and potential risks to department manager/sales/business
  </li>
  <li>
   Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist
  </li>
  <li>
   Ensure termination checklist steps are followed incase customers decide to part ways
  </li>
  <li>
   Create reports if needed by sales team. Example, coverage reports
  </li>
  <li>
   Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings
  </li>
  <li>
   Work with technical team for support on products and services integration with customer systems
  </li>
  <li>
   Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services
  </li>
  <li>
   Responding to customer concerns quickly and ensuring fast turnaround time
  </li>
  <li>
   CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval
  </li>
  <li>
   Seek potential upgrade opportunity within their accounts and forward to account owners
  </li>
  <li>
   Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices
  </li>
  <li>
   Suggest efficient processes that can improve on customer success KPIs
  </li>
  <li>
   Take initiatives and identify opportunities for improvement of internal processes with facts
  </li>
  <li>
   Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal and written English communication with confidence
  </li>
  <li>
   Excellent understanding of customer relations and expectations management
  </li>
  <li>
   Good understanding of designing process flows
  </li>
  <li>
   Excellent understanding of Salesforce and JIRA ticketing system
  </li>
  <li>
   Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset
  </li>
  <li>
   Basic understanding of relational Data Bases
  </li>
  <li>
   Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word
  </li>
  <li>
   Basic understanding of project management. Able to plan, implement and deliver customer special projects
  </li>
  <li>
   Basic understanding of product information management (PIM) systems
  </li>
  <li>
   Excellent understanding on GfK Etilize products and solutions
  </li>
  <li>
   Bachelor&rsquo;s degree preferably in Computer Science or Engineering
  </li>
  <li>
   Should have at least four years of equivalent experience or at least two years of experience in customer interaction
  </li>
  <li>
   Client Relations Management Course is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Our Benefits
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Flexible working environment
  </li>
  <li>
   Volunteer time off
  </li>
  <li>
   LinkedIn Learning
  </li>
  <li>
   Employee-Assistance-Program (EAP)
  </li>
 </ul>
 <br/>
 <p>
  <strong>
   About NIQ
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
  <br/>
  <br/>
 </p>
 <p>
  For more information, visit NIQ.com
  <br/>
  <br/>
 </p>
 <p>
  Want to keep up with our latest updates?
  <br/>
  <br/>
 </p>
 <p>
  Follow us on: LinkedIn | Instagram | Twitter | Facebook
  <br/>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Our commitment to Diversity, Equity, and Inclusion
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
  <br/>
  <br/>
 </p>
</div>


Customer Success Specialist

<p></p><div><div><div><p>Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.</p><p>
Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.</p><p><b>
This is a night shift job based off Pakistan</b></p><ul><li>
Develop / maintain excellent professional relationship with the customer</li><li>
Keeping customer engaged with products and services they have purchased from GfK Etilize</li><li>
Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase</li><li>
Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding</li><li>
Build customer loyalty with GfK Etilize and retain customer revenue</li><li>
Advocate for customer&rsquo;s business success</li><li>
Bridge gap between customer and operations for product, project and services delivery and issues resolution</li><li>
Escalate customer issues and potential risks to department manager/sales/business</li><li>
Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist</li><li>
Ensure termination checklist steps are followed incase customers decide to part ways</li><li>
Create reports if needed by sales team. Example, coverage reports</li><li>
Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings</li><li>
Work with technical team for support on products and services integration with customer systems</li><li>
Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services</li><li>
Responding to customer concerns quickly and ensuring fast turnaround time</li><li>
CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval</li><li>
Seek potential upgrade opportunity within their accounts and forward to account owners</li><li>
Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices</li><li>
Suggest efficient processes that can improve on customer success KPIs</li><li>
Take initiatives and identify opportunities for improvement of internal processes with facts</li><li>
Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Excellent verbal and written English communication with confidence</li><li>
Excellent understanding of customer relations and expectations management</li><li>
Good understanding of designing process flows</li><li>
Excellent understanding of Salesforce and JIRA ticketing system</li><li>
Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset</li><li>
Basic understanding of relational Data Bases.</li><li>
Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word</li><li>
Basic understanding of project management. Able to plan, implement and deliver customer special projects</li><li>
Basic understanding of product information management (PIM) systems</li><li>
Excellent understanding on GfK Etilize products and solutions.</li><li>
Bachelor&rsquo;s degree preferably in Computer Science or Engineering</li><li>
Should have at least four years of equivalent experience or at least two years of experience in customer interaction.</li><li>
Client Relations Management Course is a plus</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.</p><p><b>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><br>
<p></p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div></div></div>

ALTO USA

<div><p><b>This is a </b><b>hybrid</b><b> role that requires candidates to live in the listed market.</b></p><div>
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO&rsquo;s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.</div><div></div><div><br>
A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.</div><div></div><div><br>
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:</div><div></div><ul><li><div><br>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</div></li><li><div>
Retirement Savings &ndash; 401K plus employer matching</div></li><li><div>
Short and Long Term Disability</div></li><li><div>
Life Insurance</div></li><li><div>
Generous vacation, holidays, and family leave benefits</div></li><li><div>
Mobile phone reimbursement plan</div></li><li><div>
Mileage reimbursement per IRS guidelines</div></li><li><div>
Work from Home Reimbursement</div></li><li><div>
Innovative work environment in a multinational company</div></li></ul><div></div><div><br>
Role Qualifications:</div><ul><li><div>
Associate degree, and/or a minimum of one year of retail customer service experience.</div></li><li><div>
Self-driving work ethic with a focus on precision, and details.</div></li><li><div>
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.</div></li><li><div>
Excellent presentation and communication skills.</div></li><li><div>
Enjoys working with others.</div></li><li><div>
Energized by change and variety.</div></li><li><div>
Able to build partnerships.</div></li><li><div>
Role requires being able to spend majority of workday standing/on your feet.</div></li><li><div>
Dependable transportation required.</div></li><li><div>
Valid Driver License required.</div></li><li><div>
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.</div></li></ul><div></div><div><br>
Role Responsibilities:</div><ul><li><div>
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.</div></li><li><div>
Drive store reporting of criminal activity utilizing the client&rsquo;s reporting system and /or the ALTO app.</div></li><li><div>
Demonstrate support for the client&rsquo;s Asset Protection policies and procedures.</div></li><li><div>
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.</div></li><li><div>
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship</div></li><li><div>
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations</div></li><li><div>
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)</div></li><li><div>
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed</div></li><li><div>
Case building with other CSS&rsquo;s (across district boundaries) with the objective of tracking &amp; identifying repeat offenders and addressing store safety issues impacting the market.</div></li><li><div>
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores</div></li><li><div>
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis</div></li><li><div>
Provide in-person training on our technology platform</div></li><li><div>
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.</div></li><li><p>
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email</p></li></ul><div></div><div><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</div><ul><li><p>
Passion to be part of a growing team</p></li><li><div>
High ethical standards</div></li><li><div>
Flexibility and adaptability to rapid change</div></li><li><div>
Tenacity and determination</div></li><li><div>
Ability to manage simultaneous projects, as well as effectively delegate work</div></li><li><div>
Strong business acumen</div></li><li><div>
Self-motivated and proactive personality</div></li></ul><div><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.</div></div>

Align Technology

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
As Customer Success Specialist you help the Invisalign Doctors with all the process situations they can come up with. From handling their Invisalign inquiries to questions about their website. In addition, you support our sales team and proactively call customers to educate and guide on our systems. Also you solicit for feedback, inform our customers on promotions/ events and any issues that might arise.<br>
</div><div>With your experience in a customer based environment, you make sure the customer is satisfied. You will do this by responding and interacting in a timely, patient, tactful and professional manner. This also means a great opportunity for you to participate in activities designed to improve customer satisfaction and business performance.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel.</li>
<li>Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions.</li>
<li>Ensure timely resolution to customer inquiries, issues and complaints.</li>
<li>Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning&rsquo;s with departmental peers and management.</li>
<li>Provide input regarding training needs to customer success manager of training and quality development; assist with development and presentation of information and training when requested.</li>
<li>Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines.</li>
<li>Meet departmental standards for personal and team performance metrics.</li>
<li>Accurately and thoroughly document information in the company&rsquo;s database(s) about each contact they handle following defined parameters.</li>
<li>Participate in special projects and/or training when requested.</li>
<li>Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.</li>
<li>Offer solutions to issues that are often non-standard/non-routine and require some clarification.</li>
<li>Possess comprehensive knowledge of company processes, procedures and product information/materials.</li>
<li>Support Sales and other departments.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
1 &ndash; 3 years&rsquo; experience in a customer based or related environment.</li>
<li>Excellent written and verbal communication skills in English (spoken, written, reading) and native Turkish.</li>
<li>Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs. Experience with Salesforce.com and/or SAP would be considered as a significant plus.</li>
<li>The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers.</li>
<li>You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Align Technology</b></h3><div>
<b>Your growth and well-being:</b><br>
<br>
At Align, every smile matters. We&rsquo;re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:</div><ul>
<li>Health and well-being programs to keep you thriving in both body and mind.</li>
<li>Employee-exclusive discounts on Invisalign products.</li>
<li>Learning opportunities through online learning resources and support for your individual development plans.</li>
<li>Inclusive, global workplace that fosters collaboration, recognition and belonging.</li>
</ul><div>Country and/or role specific details will be shared with you by your recruiter during the interview process.</div><div>
<br>
<b>Discover Align:</b><br>
<br>
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.<br>
</div><div>Align&rsquo;s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another&mdash; ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.<br>
</div><div>We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.<br>
</div><div>At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.</div><div>
<br>
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.</div><div>
<br>
Eager to learn how we embrace our global differences and nurture employee well-being?
<br>
<b>Explore Align's culture here!</b><br>
</div><div>Want to discover more about <b>exocad</b> and <b>Cubicure</b>? Click on their names for additional information.</div><div><br>
<b>
Applicant Privacy Policy:</b><br>
<br>
Review our <b>Applicant Privacy Policy</b> for additional information.<br>
<br>
<b>Equal Opportunity Statement:</b><br>
<br>
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.</div></div>

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matric or above
  </li>
  <li>
   Excellent English Written and Verbal Communication
  </li>
  <li>
   American or neutral accent
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Must be alteast 18 Years old and hold valid CNIC.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Start Your Career At ibex.?
  <br/>
  <br/>
 </strong>
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 <br/>
 <br/>
 <strong>
  What Makes You A Good Fit For This Job?
  <br/>
  <br/>
 </strong>
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 <br/>
 <br/>
 <strong>
  What We Seek In You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborative mindset
  </li>
  <li>
   Customer service focus
  </li>
  <li>
   Hands-on-problem solving ability
  </li>
  <li>
   The ability to communicate technical information in a simple manne
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning And Takeaways
  <br/>
  <br/>
 </strong>
 Here @ ibex. we will help build you!
 <br/>
 <br/>
 <ul>
  <li>
   Unlimited exposure
  </li>
  <li>
   A chance to polish your skills
  </li>
  <li>
   A great learning environment
  </li>
  <li>
   Ample experience to build a future path for yourself
  </li>
  <li>
   An opportunity to operate with a highly trained and diversified network of people
   <br/>
   <br/>
  </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 <br/>
 <br/>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

MAKAN Furniture

<p>Kurtains is a fast-growing start-up, launched in the UAE. We are on a mission to help people live in their dream home wherever life takes them, by reinventing the furnishing experience and making it pleasant, easy, and convenient. We offer a digital service to getting your curtains and window coverings, adapted to new generations, and giving them the flexibility to pay upfront or in installments.</p><p>Our ambition is to be the go-to curtains and window coverings provider in the region and around the world, and to leverage technology to scale up our business and operations</p><p><b>Why we need you</b></p><p>As a Customer Success Specialist, you will play a crucial role in converting leads for Kurtains and ensuring we meet our targets for the month. This is a critical role for Kurtains success, you will be directly responsible for converting all the leads that Kurtains gets through its various contact channels (primarily calls and WhatsApp)</p><p><b>What you will do</b></p><ul><li>Respond to customer queries in a timely and accurate way, via phone, email or social media.</li><li>Be directly responsible for converting leads to sales</li><li>Follow defined SLAs to answer inbound calls and tickets</li><li>Handle customer requests and questions on a variety of support channels.</li><li>Follow up with customers to ensure the leads are converted and the interest is maintained</li><li>Inform customers about products that will best suit their requirements</li></ul><p><b>What you need</b></p><ul><li>A passion for sales (especially non-customer facing)</li><li>Ability to multi-task I.e. handle multiple customer queries through different channels at the same time</li><li>Convincing the customer that Kurtains is the right choice without being pushy</li><li>Excellent communication skills (voice and text based)</li><li>Fluent in English. Arabic is a plus but not required</li><li>Excellent time-management skills</li><li>At least 1 year of telesales/sales experience</li><li>Knowledge of Google Sheets, Excel or CRM tools is a plus</li></ul><p><b>What you will get</b></p><ul><li>Join a fast-growing start-up and get exposed to a lot of learning</li><li>Partake in a high-growth journey</li><li>Join a startup which puts every effort to offer its teams an exciting, stimulating, and fun work environment</li><li>Be part of a dedicated team committed to delivering high-quality products and exceptional customer service.</li><li>Opportunities for professional growth and development within a dynamic and growing company.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;20,000.00 - E&pound;22,000.00 per month</p><p>Language:</p><ul><li>English (Required)</li></ul>

Customer Success Specialist Kurtains - Sales

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Customer Success Specialist Kurtains - Sales