customer success specialist

Hirex

<div>
 Hirex is a fast-growing Applicant Tracking System and Onboarding platform built for modern HR teams. We help companies streamline hiring, manage onboarding journeys, and deliver a great candidate experience. We are looking for a
 <strong>
  dedicated and proactive Customer Success Specialist
 </strong>
 to join our team and become one of the core contributors to our early-stage growth.
 <br/>
 <br/>
 This role will be crucial in growing our customer relationships, ensuring client satisfaction, and supporting sales efforts.
 <strong>
  You will drive our company's success and growth with working with Co-Founders.
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Account Management: Manage existing accounts to ensure customer satisfaction.
  </li>
  <li>
   Customer Acquisition: Identify and pursue new account opportunities to support sales growth.
  </li>
  <li>
   Meeting Participation: Attend potential sales&amp;partnership meetings, and follow up on action items.
  </li>
  <li>
   Strategic Support: Collaborate closely with the co-founders to provide strategic support and insights.
  </li>
  <li>
   Market Analysis: Understand market trends and leverage this knowledge to enhance customer acquisition and retention.
  </li>
  <li>
   Cross-Functional Collaboration: Work closely with marketing teams to implement effective customer success strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a customer success, account management, sales or customer support role.
  </li>
  <li>
   0-2 years of professional experience. (start-up experience is a plus.)
  </li>
  <li>
   Strong understanding of customer service practices and sales principles. Excellent communication and interpersonal skills.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Eager to work in start-up environment
   <br/>
   <br/>
  </li>
 </ul>
 We are always looking for "
 <strong>
  Managers of One
 </strong>
 " at Hirex. If you consider yourself a hardworking learner, and a thoughtful, kind, supportive human, you might just have a home here.
 <br/>
 <br/>
 "
 <strong>
  A manager of one
 </strong>
 is someone who comes up with their own goals and executes them. They don&rsquo;t need heavy direction. They don&rsquo;t need daily check-ins. They do what a manager would do &mdash; set the tone, assign items, determine what needs to get done, etc"
</div>


Customer Success Specialist

Novel Energy Solutions LLC

<div>Description:
<p><b>
Summary</b></p><p>
As a remote Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers. You will work closely with clients to understand their needs, provide solutions, and ensure they achieve their desired outcomes with our products and services. Your goal is to drive customer satisfaction, retention, and growth.</p><p><b>
Job Responsibilities</b></p><ul><li>
Develop and maintain strong relationships with customers to ensure their success and satisfaction.</li><li>
Serve as the primary point of contact for customers, addressing their inquiries and resolving any issues they may encounter.</li><li>
Conduct regular check-ins with customers to understand their needs and provide proactive support.</li><li>
Collaborate with internal teams to ensure customer needs are met and to provide feedback for product improvements.</li><li>
Monitor customer usage and engagement with our products and services, identifying opportunities for upselling and cross-selling.</li><li>
Provide training and onboarding support to new customers to ensure a smooth transition and successful adoption of our products.</li><li>
Track and report on customer success metrics, including customer satisfaction, retention rates, and product usage.</li><li>
Understand all of NES&rsquo; services</li><li>
Manage all individual customer touch points regarding troubleshooting, cancellations, collections, etc.
</li><li>Manage customer data flow</li><li>
Manage communication plan for all active customers</li><li>
Maintain Expertise on the sub</li><li>
Regularly analyze data and propose solutions.</li><li>
Other duties as assigned
</li></ul>Requirements:
<p><b>
Work Environment</b></p><p>
This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?</p><p><b>
Physical Demands</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><ul><li>
While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating tools or equipment.</li></ul><p><b>
Position Type/Expected Hours of Work</b></p><p>
This remote position occasionally requires long hours and occasional weekend work.</p><p><b>
Travel</b></p><p>
No travel is required.</p><p><b>
Key Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree, preferably in business or communications
</li><li>3-5 years of experience managing a customer/client services, experience or success team</li><li>
Demonstrated ability to resolve customer issues
</li><li>Proficiency in MS Office Suite
</li><li>Experience in data management systems, such as Hansen or similar</li><li>
Experience with CRM, such as HubSpot or similar</li><li>
Strong attention to detail</li><li>
Exhibited capability of building and maintaining relationships
</li><li>Demonstrates understanding the nuances of communication and interpersonal relationships</li><li>
Flexibility and adaptability to changing requirements</li></ul><p><b>
Desired Qualifications</b></p><ul><li>
1-2 years of experience in billing or service in the energy industry</li><li>
Experience in renewable energy</li><li>
Experience Procore or similar construction management software</li></ul><p><i>
Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.</i></p><p>
#LI-Remote</p></div>

Maati Crafts

<p>Job Overview: We are looking for a diligent and empathetic Customer Success Specialist who will be the face of our brand. The ideal candidate will possess a strong intent to solve customer issues, maintain high levels of customer satisfaction, and convert interactions into sales.</p><p>CUSTOMER SERVICE EXECUTIVE - ROLE SUMMARY</p><p>BASICS</p><p>Salary: &#8377;22,000-28,000/month</p><p>Location: Mumbai-based - Powai</p><p>Hours: 10 am-7pm, 6 days/week</p><p>Type: Full-time</p><p>Role:</p><p>Daily Customer Communication:</p><p>Respond to queries across email, WhatsApp, Instagram DMs, website chat</p><p>Maintain response time standards</p><p>Help with enquiries, sizing questions, fabric queries, styling advice, order status, issues</p><p>Returns &amp;amp; Exchanges:</p><p>Process return/exchange requests efficiently and with empathy</p><p>Identify why customers are returning (patterns to report back)</p><p>Logistics Support:</p><p>Track courier deliveries daily</p><p>Take action on delays and failed deliveries</p><p>Keep customers informed proactively</p><p>Update daily and weekly reports to help track issues</p><p>Relationship Building:</p><p>Remember repeat customers, personalize interactions</p><p>Collect testimonials and reviews</p><p>Build positive customer relationships</p><p>Gather customer feedback to help improve our offerings.</p><p>SKILLS NEEDED</p><p>Excellent written Hindi and English</p><p>Patient, warm communication style</p><p>Strong communication skills and a proactive approach to problem-solving</p><p>Previous customer service experience (fashion/retail preferred)</p><p>Detail-oriented with strong follow-through</p><p>Sales-oriented mindset with an ability to upsell effectively</p><p>Familiarity with order management` and the Shopify platform is a plus</p><p>SUCCESS PARAMETERS</p><p>Response time standards maintained</p><p>High customer satisfaction</p><p>Issues resolved smoothly</p><p>Positive reviews and testimonials flowing in</p><p>Customers feel cared for and helped</p><p>About Us: Maati Crafts is a dynamic and growing fashion brand committed to delivering exceptional products and customer experiences. We pride ourselves on our attention to detail, quality, and the relationships we build with our customers.</p><p>Job Type: Full-time</p><p>Pay: &#8377;260,000.00 - &#8377;335,000.00 per year</p><p>Work Location: In person</p>

Foodics

<div><p><b>Who Are We&#10067;</b><br>
<i>We Are Foodics!</i> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p><b><br>
The Job in a Nutshell</b></p><p>
We are looking to hire a <b>Customer Success Specialist</b> in Egypt to help provide our clients with the smoothest experience!<br>
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.</p><p></p><h3 class="jobSectionHeader"><b>
What Will You Do&#10067;</b></h3><ul>
<li>Responsible for the smooth onboarding of the client, on boarding &lsquo;is making sure customer went live successfully with Foodics&rsquo;</li>
<li>Responsible for the product know-how and training needs of the client upon the assignment from the professional services.</li>
<li>Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA&rsquo;s</li>
<li>Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.</li>
<li>Responsible for making sure agreed &lsquo;quarterly&rsquo; activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage &amp; dependency, all to secure the renewals and increase the customer life time value with Foodics.</li>
<li>Escalate to direct manager &amp; related units any issues that might be alarming or require upper management interference.</li>
<li>Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope.</li>
<li>Make sure that customer details &amp; contacts data is always up to date on our CRM</li>
<li>Report potential churn cases in details to management in order to align IT, Finance &amp; sales as well and seek remedies to avoid and eliminate churn.</li>
<li>Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client &amp; product projects)</li>
<li>Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.</li>
<li>Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.</li>
<li>Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations.</li>
</ul><p></p><p><b>What Are We Looking For&#10067;</b></p><ul>
<li>Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science</li>
<li>Knowledge in Cloud POS / ERP systems preferable</li>
<li>Should have excellent communication skills (English is a Must)</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
<li>Multi-tasking capabilities</li>
<li>Ability &amp; desire to work in a fast paced, fun &amp; demanding environment</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
</ul><p><b>Who Will Excel&#10067;</b></p><ul>
<li>Knowledge in Cloud POS / ERP systems preferable.</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
</ul><p></p><p><b>What We Offer You&#10071;</b></p><p>
We believe you will love working at Foodics!</p><ul>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Lumovy Technology Solutions

<div><p><b>About Illumina Technology Solutions, LLC</b></p><p></p><p><br>
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com</p><p><b><br>
About the role</b><br>
<br>
The <b>Customer Success Specialist within</b> the <b>Customer Experience &amp; Growth (CXG)</b> team for <b>Business Applications</b> plays a critical role in driving and delivering high-impact partner-facing events, such as the <b>Dynamics 365 Solution Architect Bootcamps</b> and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with <b>Dynamics 365</b>, <b>Power Platform</b>, and <b>Copilot Studio/AI Agent development</b>.</p><p>
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners.</p><p><b><br>
Essential Functions</b><br>
<br>
<b>Demand Generation &amp; Partner Registration</b></p><ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader"><b>
Content Management</b></h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader"><b>
End-to-End Event Planning &amp; Project Management</b></h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader"><b>
Post-Event Wrap-Up</b></h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader"><b>
Continuous Improvement</b></h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul><p><b>
Required Qualifications</b><br>
<br>
<b>Core Skills &amp; Competencies</b></p><ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader"><b>
Preferred Experience</b></h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul><p></p><p><b><br>
Performance Indicators</b></p><ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul><p><br>
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</p></div>

Digilatics

<p>Digilatics is a high-performance digital marketing agency focused exclusively on the <b>home services industry in the U.S.</b> We are hiring a <b>Customer Success Specialist</b> in Pakistan with <b>proven experience working with brands</b> &mdash; someone who can manage client communication, protect brand positioning, and deliver a premium client experience.</p><p><b>What You Will Do</b></p><ul><li>Manage U.S.-based client accounts with professionalism, clarity, and confidence.</li><li>Lead client meetings and written communication in <b>advanced English</b>.</li><li>Coordinate with internal teams and ensure every delivery meets Digilatics&rsquo; standards.</li><li>Identify risks, opportunities, and strategic next steps for clients.</li><li>Take full ownership of the client journey and overall satisfaction.</li></ul><p><b>Requirements (Mandatory)</b></p><ul><li><b>Advanced / Fluent English</b> (speaking and writing &mdash; will be tested).</li><li><b>Brand experience</b> (brand management, brand strategy, or account management involving brand positioning).</li><li>Previous experience in Customer Success or client-facing roles.</li><li>Excellent communication, organization, and attention to detail.</li><li>Ability to work in a fast-paced, high-performance environment.</li><li><b>Must be able to work as an independent contractor.</b></li></ul><p><b>Nice to Have</b></p><ul><li>Experience working with international clients.</li><li>Knowledge of SEO, Google Ads, or digital marketing (not required).</li></ul><p><b>Why Digilatics</b></p><ul><li>High-performance culture with real ownership and autonomy.</li><li>Fast-growing company with sophisticated clients and strong technical teams (SEO, Ads, Web, Data).</li><li>You lead the relationship &mdash; not the technical execution.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs180,000.00 - Rs220,000.00 per month</p><p>Application Question(s):</p><ul><li>What industry you have served while managing USA based clients?</li><li>Are you familiar with digital marketing platforms, their flow of tasks, etc,?</li><li>Do you currently live in Lahore?</li><li>Are you comfortable working in US EST time zone?</li><li>One thing that make you stand out in the whole pool for this position?</li></ul><p>Experience:</p><ul><li>US market: 3 years (Required)</li></ul><p>Work Location: In person</p>

ALTO USA

<div><p><b>This is a </b><b>hybrid</b><b> role that requires candidates to live in the listed market.</b></p><div>
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO&rsquo;s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.</div><div></div><div><br>
A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.</div><div></div><div><br>
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:</div><div></div><ul><li><div><br>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</div></li><li><div>
Retirement Savings &ndash; 401K plus employer matching</div></li><li><div>
Short and Long Term Disability</div></li><li><div>
Life Insurance</div></li><li><div>
Generous vacation, holidays, and family leave benefits</div></li><li><div>
Mobile phone reimbursement plan</div></li><li><div>
Mileage reimbursement per IRS guidelines</div></li><li><div>
Work from Home Reimbursement</div></li><li><div>
Innovative work environment in a multinational company</div></li></ul><div></div><div><br>
Role Qualifications:</div><ul><li><div>
Associate degree, and/or a minimum of one year of retail customer service experience.</div></li><li><div>
Self-driving work ethic with a focus on precision, and details.</div></li><li><div>
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.</div></li><li><div>
Excellent presentation and communication skills.</div></li><li><div>
Enjoys working with others.</div></li><li><div>
Energized by change and variety.</div></li><li><div>
Able to build partnerships.</div></li><li><div>
Role requires being able to spend majority of workday standing/on your feet.</div></li><li><div>
Dependable transportation required.</div></li><li><div>
Valid Driver License required.</div></li><li><div>
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.</div></li></ul><div></div><div><br>
Role Responsibilities:</div><ul><li><div>
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.</div></li><li><div>
Drive store reporting of criminal activity utilizing the client&rsquo;s reporting system and /or the ALTO app.</div></li><li><div>
Demonstrate support for the client&rsquo;s Asset Protection policies and procedures.</div></li><li><div>
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.</div></li><li><div>
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship</div></li><li><div>
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations</div></li><li><div>
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)</div></li><li><div>
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed</div></li><li><div>
Case building with other CSS&rsquo;s (across district boundaries) with the objective of tracking &amp; identifying repeat offenders and addressing store safety issues impacting the market.</div></li><li><div>
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores</div></li><li><div>
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis</div></li><li><div>
Provide in-person training on our technology platform</div></li><li><div>
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.</div></li><li><p>
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email</p></li></ul><div></div><div><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</div><ul><li><p>
Passion to be part of a growing team</p></li><li><div>
High ethical standards</div></li><li><div>
Flexibility and adaptability to rapid change</div></li><li><div>
Tenacity and determination</div></li><li><div>
Ability to manage simultaneous projects, as well as effectively delegate work</div></li><li><div>
Strong business acumen</div></li><li><div>
Self-motivated and proactive personality</div></li></ul><div><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.</div></div>

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