customer success specialist

Brix

Customer Success SpecialistEnzo Dialer | Remote (Work from Home)About Enzo DialerAt Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.The Role: What You&rsquo;ll Do<ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul>Remote Work RequirementsTo be successful in this remote role, you must have:<ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul>Additional Details<ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul>Job Type: Full-timePay: E&pound;150.00 - E&pound;250.00 per hourExperience:<ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Success Specialist

Concentrix

<div>
 
 Job Title
 
 
 
 English - Customer Success Specialist
 
 
 
 Job Description
 
 
 
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
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 Manage high volume of customer contacts and communications through phone and email each day
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 Use contact search and productivity tools to verify contact information is accurate
 </li>
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 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
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 Develop a level of product knowledge to speak intelligently to customers and address specific objections
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 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
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 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
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 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
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 Work with teams and management to promote a positive customer experience
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 </ul>
</div>

English - Customer Success Specialist

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a proactive and relationship-driven Customer Success Specialist to support and nurture client relationships in a fully remote environment. This role is ideal for professionals who are committed to ensuring customers achieve value from products or services while maintaining high levels of satisfaction and engagement.
 
 
 In this position, you will act as a strategic partner to customers, guiding onboarding, monitoring account health, and identifying opportunities to enhance the overall client experience. Your ability to communicate clearly, analyze customer needs, and collaborate across teams will directly contribute to retention and long-term growth.
 
 
 This opportunity is well suited for individuals who enjoy building relationships, solving problems, and supporting measurable customer outcomes.
 
 
 Key Responsibilities
 
 
 <ul>
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 Serve as a primary point of contact for assigned customer accounts
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 Guide clients through onboarding and product adoption processes
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 Monitor customer engagement and identify opportunities to improve usage
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 Address concerns proactively to reduce churn and increase satisfaction
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 Collaborate with sales, support, and product teams to resolve issues
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 Conduct check-ins, performance reviews, or account updates as needed
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 Track customer health metrics and maintain accurate CRM documentation
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 Identify upsell or expansion opportunities when appropriate
 
 
 </li>
 </ul>
 Your work will directly influence customer retention, satisfaction, and overall lifetime value.
 
 
 
 Qualifications
 
 
 
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 Previous experience in customer success, account management, or client services preferred
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 Strong written and verbal communication skills
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 Excellent relationship-building and interpersonal abilities
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 Analytical mindset with the ability to interpret customer metrics
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 Familiarity with CRM systems and customer success platforms
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 Strong organizational and time management skills
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 Comfortable working independently in a remote environment
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 Problem-solving mindset with a proactive approach
 
 
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 </ul>
 Experience in SaaS, subscription-based services, or B2B environments is a plus.
 
 
 Work Structure
 
 
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 Fully remote role
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 Flexible scheduling aligned with customer needs and team collaboration
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 Clearly defined performance goals and retention metrics
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 Ongoing professional development and support resources
 
 
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 </ul>
 Engagement Terms
 
 
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 Independent contractor or employee classification depending on placement
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 Weekly payments through supported platforms
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 Performance-based incentives may be available
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 Role scope may evolve based on customer portfolio and business needs
 
 
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 </ul>
 Key Skills
 
 
 Customer Success, Account Management, Client Retention, Customer Engagement, CRM Systems, Salesforce, HubSpot, Customer Onboarding, Relationship Management, Customer Satisfaction (CSAT), Net Promoter Score (NPS), Churn Reduction, Upselling, Cross-Selling, Business Communication, Data Analysis, Performance Tracking, Customer Experience (CX), Remote Work, Strategic Planning, Problem Solving, Stakeholder Management
 
 
 Application Process
 
 
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 Submit your updated resume highlighting relevant customer success or account management experience
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 Qualified candidates can expect follow-up communication within a few business days
 
 
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 </ul>
 We are looking for customer-focused professionals who are passionate about driving client satisfaction, retention, and long-term partnership success in a remote environment.
</div>

Customer Success Specialist - Remote

Social Assurance

Social Assurance is a SaaS (Software as a Service) company providing marketing, communication, content management, and community engagement software and services to community-focused brands and organizations. This includes multiple markets and divisions: banking and financial services (Social Assurance); education (Class Intercom); and government (MindMixer).The Support and Customer Service Representative will work with the customer support team to help manage software support requests for multiple software platforms. This person will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing guidance on software solutions. This position will require a high level of customer service, technical knowledge, and problem-solving skills.The Support and Customer Service Representative exhibits the following core values of the Social Assurance brand:<ul><li>Drive: Is a self-starter and highly motivated, works well on their own, with little direction, and thrives in a collaborative environment.</li><li>Responsibility: This individual demonstrates immense pride in their work and understands the need to exceed customer expectations.</li></ul>Support and Customer Service Representative ResponsibilitiesThe Support and Customer Service Representative responsibilities include:<ul><li>Respond to customer inquiries via email, chat, and phone</li><li>Identify and escalate critical issues to appropriate departments for resolution</li><li>Troubleshoot software issues and provide solutions</li><li>Assist customers in navigating our software solutions</li><li>Follow up with customers to ensure their issues have been resolved to their satisfaction</li><li>Help to test new software product releases and provide feedback</li><li>Set up and train new clients on our software</li><li>Aid in managing our customer support center</li><li>Document customer inquiries and solutions</li></ul>Key Qualities<ul><li>Loves helping others</li><li>Self-starter and highly motivated</li><li>Works well independently and in a team environment</li><li>Highly collaborative and engaged</li><li>Problem solver and creative</li><li>Open to feedback and self-improvement</li><li>Curious and inquisitive</li><li>Excellent communication skills</li><li>Highly productive</li><li>Strong writing skills and grammar</li></ul>Background and Qualifications<ul><li>High school diploma or equivalent; college degree preferred</li><li>1-2 years of customer service or technical support experience, preferably in a support desk environment</li><li>Excellent communication skills, both written and verbal</li><li>Strong problem-solving skills and ability to think creatively to resolve customer issues</li><li>Ability to multitask and prioritize effectively in a fast-paced environment</li><li>Proficiency in Microsoft Office and experience with CRM and/or ticketing software</li><li>Strong attention to detail and organizational skills</li></ul>Job Type: Full-timePay: From $45,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) 3% Match</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Vision insurance</li><li>Volunteer time off</li><li>Work from home</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Ability to Relocate:<ul><li>Lincoln, NE 68508: Relocate before starting work (Required)</li></ul>Work Location: Hybrid remote in Lincoln, NE 68508

Support and Customer Success Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
 
 
At AWS, Security has always been &ldquo;job zero&rdquo;, meaning security is not just the top priority&mdash;it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
 
 
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
 
 
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
 
 
Key job responsibilities 
Technical expertise:
 
<ul><li>Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
</li><li>Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
</li><li>Experience with DevSecOps practices and tools
</li></ul>Strategic customer engagement:
 
<ul><li>Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
</li><li>Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
</li><li>Develop and scale customer success programs through respective Security domain teams and partner success team
</li><li>Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
</li><li>Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
</li></ul>Adoption program development:
 
<ul><li>As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
</li><li>Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
</li><li>Develop governance frameworks for sustainable adoption at scale across domains.
</li></ul>Customer success management:
 
<ul><li>Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
</li><li>Drive customer advocacy through success story documentation and advocacy program participation.
</li></ul>Product feedback loop:
 
<ul><li>Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
</li><li>Analyze trends in customer requests and pain points to identify potential product improvements.
</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>10+ years of senior customer facing role experience</li><li>15+ years of leading complex, large-scale, IT, technical or engineering programs experience</li><li>Experience working with current technologies (especially cloud)</li><li>7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>PMP/SCRUM/Agile certification or are you SAFe certified</li><li>Knowledge of the software development/engineering lifecycle from conception to delivery</li><li>Experience driving security programs across large diverse organizations</li><li>Experience driving business value realization at enterprise scale</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually 
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually 
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually 
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually 
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div>

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

Incisive Computing Solutions

About Omni~View At Omni~View, we help businesses in the portable storage industry streamline their operations through powerful, user-friendly software. Our flagship product, Omni~View, is an end-to-end solution that integrates entire backend services into one unified platform.As a growing SaaS company, we pride ourselves on delivering smart, scalable solutions that empower our customers to grow with confidence. We are a fast-moving, collaborative team that values initiative, insight, and the voice of the customer.Position OverviewWe are looking for an Operations Specialist to strengthen our internal operations with reporting across support and implementation. This role is designed to augment reporting capabilities &mdash; particularly in technical issue resolution and report development.The ideal candidate is technically capable, detail-oriented, and interested in developing deep expertise in the role.Compensation and BenefitsSalary:$65,000 - $85,000 DOQBenefits:<ul><li>3 weeks paid vacation annually (accrued)</li><li>401(k) with 3% employer match</li><li>Remote work opportunities</li></ul>Key ResponsibilitiesImplementation &amp; Project Support<ul><li>Support implementation efforts through task execution and coordination.</li><li>Assist with data setup, validation, and configuration.</li><li>Track implementation tasks, timelines, and customer dependencies.</li></ul>&middot; Follow up with customers for required information and next steps.Technical Support<ul><li>Serve as an operations resource, handling internal and external requests.</li><li>Identify application issues and data inconsistencies.</li><li>Investigate issues using logs, SQL queries, and internal tools.</li><li>Collaborate within the Operations team to triage bugs and track resolutions.</li><li>Identify recurring issues and contribute to long-term fixes and documentation.</li><li>Contribute to the success of implementation and development teams.</li></ul>Reporting &amp; Data Support<ul><li>Build, modify, and maintain customer and internal reports.</li><li>Write and maintain SQL queries to support reporting needs. Bonus for basic knowledge of C# and Active Reports.</li><li>Take ownership of report-related support tickets and enhancements.</li><li>Assist with new report development during implementations.</li><li>Ensure reports are accurate, performant, and clearly documented.</li><li>Partner with implementation and support teams to standardize reporting conventions.</li></ul>Required Skills &amp; Qualifications<ul><li>2&ndash;5 years of experience in a software implementations, support, operations, reporting, or other technical role.</li><li>Working knowledge of SQL (reading, writing, and troubleshooting).</li><li>Experience building or supporting reports (Active Reports or similar tools preferred).</li><li>Basic understanding of C# or willingness to learn.</li><li>Strong proficiency with Microsoft Suite tools.</li><li>Ability to work independently and prioritize tasks.</li><li>Professional, service-oriented communication style.</li><li>Comfortable working in a fast-paced, high-growth environment.</li></ul>Performance:This position will be evaluated on:<ul><li>Time to task on implementations</li><li>Customer Success evaluations</li><li>Proficiency and efficiency of software and product implementation</li></ul>Opportunities for GrowthThis position offers the opportunity to grow into a leadership role within Customer Success or Implementation Management. You&rsquo;ll gain direct exposure to customers, influence the product roadmap, and help build scalable processes that define the next phase of Omni~View&rsquo;s success.Compensation &amp; Benefits<ul><li>Vacation: 3 weeks of paid vacation annually (accrued).</li><li>401(k): Employer-matched retirement plan (3% match).</li><li>Health Reimbursement: $350/month health reimbursement allowance.</li></ul>Apply Today Join a mission-driven team that&rsquo;s reshaping an industry&mdash;and have a direct hand in how our customers succeed with Omni~View.Job Type: Full-timePay: $65,000.00 - $85,000.00 per yearBenefits:<ul><li>401(k)</li><li>Paid time off</li></ul>Compensation Package:<ul><li>Performance bonus</li></ul>Schedule:<ul><li>8 hour shift</li></ul>Application Question(s):<ul><li>In what type of role have you worked with SQL? </li></ul>Describe your role working with SQL?Experience:<ul><li>Customer Success: 2 years (Required)</li><li>SaaS implementation: 2 years (Required)</li></ul>Ability to Relocate:<ul><li>Minneapolis, MN 55410: Relocate before starting work (Preferred)</li></ul>Work Location: Hybrid remote in Minneapolis, MN 55410

Operations Specialist

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