customer supply chain analyst

MentorKart (DGguru Learning Solutions Private Limited)

<p><b>HIRING FOR CLIENT :</b><br/>Job Summary:<br/>We are seeking a detail-oriented and proactive *Order Entry &amp; Supply Chain Analyst* to join our team. The role will be responsible for managing customer orders accurately, ensuring seamless order processing, and supporting end-to-end supply chain operations including inventory, logistics, and vendor coordination. The ideal candidate will have strong analytical skills, excellent communication abilities, and a keen eye for accuracy in data handling.</p><p>Key Responsibilities:</p><p><b>* *Order Management*</b></p><p>* Accurately enter and process customer purchase orders into the ERP/CRM system.</p><p>* Validate order details (pricing, terms, product availability, delivery schedules).</p><p>* Track order status and ensure timely fulfillment.</p><p><b>* *Supply Chain Support*</b></p><p>* Monitor inventory levels and coordinate with procurement and production teams.</p><p>* Collaborate with logistics partners for shipment planning and execution.</p><p>* Ensure compliance with internal policies, contracts, and customer requirements.</p><p><b>* *Analysis &amp; Reporting*</b></p><p>* Prepare regular reports on order volumes, fulfillment performance, and supply chain metrics.</p><p>* Identify gaps, delays, and inefficiencies; recommend process improvements.</p><p>* Assist in demand forecasting and planning.</p><p>* <b>*Customer &amp; Stakeholder Communication*</b></p><p>* Act as a point of contact for order-related queries and updates.</p><p>* Liaise with sales, warehouse, finance, and vendors to resolve issues.</p><p>Required Qualifications &amp; Skills:</p><p>* Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, or related field.</p><p>* 1&ndash;3 years of experience in order management, supply chain, or logistics roles.</p><p>* Proficiency in MS Excel and familiarity with ERP systems (SAP/Oracle/NetSuite preferred).</p><p>* Strong attention to detail and accuracy in data entry.</p><p>* Excellent communication and coordination skills.</p><p>* Analytical mindset with problem-solving ability.</p><p>Job Type: Full-time</p><p>Pay: &#8377;500,000.00 per year</p><p>Work Location: In person</p>

Order Entry and Supply Chain Analyst

FDM Digital Solutions

<div><div><b>Job Title- Business Analyst-Supply Chain</b></div><div><b>
Experience: 3-5 Years</b></div><div><b>
Location- Gurgaon</b></div><div></div><div><b><br>
About Fairdeal.Market:</b></div><div></div><div><br>
Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 20 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.</div><div></div><div><b><br>
Job Summary:</b></div><div></div><div><br>
We're looking for a detail-oriented and analytical Supply Chain Business Analyst to monitor and optimize the operations of our Quick Commerce B2B Grocery Dark Stores. This role is pivotal in leveraging data to drive operational excellence across order fulfillment, inventory management, and last-mile delivery. You'll bridge the gap between operations and data, providing actionable insights to enhance efficiency, reduce costs, and improve customer satisfaction.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><div><b><br>
Data Analysis &amp; Reporting:</b></div><div></div><ul><li><br>
Collect, clean, and analyze large datasets related to order fulfillment (pick rates, pack times, accuracy), inventory (stock levels, shrinkage, spoilage, fill rates), and last-mile delivery (delivery times, on-time performance, route efficiency, customer escalations).</li><li>Develop and maintain dashboards and reports to visualize key performance indicators (KPIs) and provide regular insights to the operations team and senior management.</li><li>Identify trends, anomalies, and root causes of operational inefficiencies.</li></ul><div></div><div><b><br>
Operational Optimization:</b></div><div></div><ul><li><br>
Collaborate with Store Managers to identify areas for operational improvement based on data analysis.</li><li>Recommend and implement solutions to optimize store layout, picking paths, packing processes, and delivery routes to improve efficiency and reduce costs.</li><li>Conduct time and motion studies to optimize task execution and resource allocation.</li><li>. Support the implementation of new technologies and systems to enhance supply chain operations.</li></ul><div></div><div><b><br>
Inventory &amp; Demand Planning:</b></div><div></div><ul><li><br>
Work closely with the procurement and sales teams to improve demand forecasting accuracy for various grocery products.</li><li>Develop and implement strategies for optimal inventory levels, minimizing stockouts and overstocking while considering shelf life.</li><li>Analyze inventory turns and make recommendations for product assortment and replenishment strategies.</li></ul><div></div><div><b><br>
Process Improvement:</b></div><div></div><ul><li><br>
Map existing supply chain processes and identify bottlenecks and areas for streamlining and automation.</li><li>Develop and document new or updated standard operating procedures (SOPs) for various supply chain functions.</li><li>Monitor the effectiveness of implemented changes and iterate as necessary.</li></ul><div></div><div><b><br>
Cross-functional Collaboration:</b></div><div></div><ul><li><br>
Act as a liaison between operations, technology, sales, and finance teams to ensure alignment on supply chain objectives and initiatives.</li><li>Communicate complex data insights in an understandable manner to diverse stakeholders.</li><li>Support ad-hoc analytical requests and special projects.</li></ul><div>
</div><div><b>
Qualifications &amp; Skills:</b></div><div></div><ul><li><br>
Bachelor&rsquo;s degree in supply chain management, Logistics, Business Analytics, Industrial Engineering, or a related quantitative field.</li><li>3-5 years of experience as a Business Analyst or similar role in a supply chain, logistics, or quick commerce environment.</li><li>Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.</li><li>Proficiency in data analysis tools (e.g., Excel, SQL, Python/R, Power BI, Tableau).</li><li>Experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) is highly desirable.</li><li>Understanding of quick commerce operations, B2B grocery, and last-mile delivery challenges.</li><li>Familiarity with inventory management principles (e.g., FIFO, LIFO, safety stock, reorder points).</li><li>Excellent communication (written and verbal) and presentation skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Certification in Six Sigma, Lean, or other process improvement methodologies is a plus.</li></ul></div><div></div>

Business Analyst- Supply Chain

GULF CRAFT INC LLC

<p>We are looking to hire a Supply Chain Analyst</p><p>Responsibilities and Duties:&middot; Analyze material consumption patterns and lead times for proactive planning&middot; Support material forecasting using historical data and trend analysis.&middot; Maintain and optimize stock levels, min-max parameters, and reorder quantities in coordination with Project Controls, using production, resource productivity and inventory capacity plans as reference.&middot; Support budgeting and forecasting efforts by providing material cost variance analysis and trend reports to Project Controls for informed decision-making.&middot; Contribute to continuous improvement by identifying inefficiencies and proposing automation tools or digital improvements. Education level: Bachelor&rsquo;s degree in industrial engineering, Supply Chain, or Data Analytics, with experience preferably in the manufacturing industry. An advanced degree such as a master's or MBA is an advantage. Experience: 2 to 3 years in supply chain analytics or material planning, preferably within a manufacturing environment. Certifications: Certified Supply Chain Professional (CSCP) or the Certified Supply Chain Analyst (CSCA) preferred. Data Analytics Certifications will be an added advantage</p><p>Job Type: Full-time</p>

SUPPLU CHAIN ANALYST

NOK Human Capital

<div>
 <p>
  <strong>
   🚨 We&rsquo;re Hiring | Supply Chain Analyst &ndash; EMEA 🚨
  </strong>
 </p>
 <p>
  📍
  <em>
   Location:
  </em>
  On-site &ndash; Fifth Settlement, Cairo, Egypt
 </p>
 <p>
  📄
  <em>
   Employment Type:
  </em>
  Contract
 </p>
 <p>
  👔
  <em>
   Company:
  </em>
  NOK Human Capital (on behalf of a top multinational E-commerce company)
 </p>
 <p>
  <strong>
   About NOK Human Capital
  </strong>
 </p>
 <p>
  NOK Human Capital is a leading HR consulting and recruitment firm, dedicated to connecting top talent with exceptional organizations. With a focus on integrity, excellence, and lasting partnerships, we support businesses in building future-ready teams and empower professionals through meaningful career opportunities.
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a
  <strong>
   Supply Chain Analyst
  </strong>
  to join the
  <strong>
   EMEA Startup Supply Chain (SSC)
  </strong>
  team of one of the world&rsquo;s largest E-commerce companies. This role is essential in ensuring seamless supply chain operations, supporting everything from demand planning to supplier payments for new site launches and retrofits across the EMEA region.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  🔹 Manage demand planning and process high-quality PR/POs on time
 </p>
 <p>
  🔹 Oversee end-to-end material flow &mdash; from receipt through payment and budget closure
 </p>
 <p>
  🔹 Resolve material escalations (e.g. damages, incomplete deliveries &ndash; ~150/year)
 </p>
 <p>
  🔹 Investigate and close Claim as Delivered (CAD) disputes
 </p>
 <p>
  🔹 Lead Invoices on Hold (IOH) resolution for pricing or quantity mismatches
 </p>
 <p>
  🔹 Coordinate with Finance, Procurement, and Operations to close open items
 </p>
 <p>
  🔹 Build strong cross-functional relationships with PMs, vendors &amp; IT Supply Chain
 </p>
 <p>
  🔹 Track KPIs, generate reports, and support the financial health of projects
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  ✔ Bachelor&rsquo;s degree in Supply Chain, Logistics, or related field (or equivalent experience)
 </p>
 <p>
  ✔ 3+ years in supply chain, demand planning, or inventory management
 </p>
 <p>
  ✔ Data-driven mindset with strong analytical skills
 </p>
 <p>
  ✔ Advanced Excel skills and experience with ERP/MRP tools (e.g. Coupa)
 </p>
 <p>
  ✔ Strong communication, problem-solving skills, and attention to detail
 </p>
 <p>
  ✔ Proven ability to perform under pressure in a fast-paced environment
 </p>
 <p>
  <strong>
   Perks &amp; Benefits
  </strong>
 </p>
 <p>
  ✨ Competitive compensation
 </p>
 <p>
  ✨ Exposure to high-impact global projects
 </p>
 <p>
  ✨ Professional growth within a top-tier multinational environment
 </p>
 <p>
  ✨ Continuous support and career guidance from NOK Human Capital
 </p>
 <p>
  <strong>
   🧠 Note:
  </strong>
  A
  <strong>
   technical assessment
  </strong>
  will be required to evaluate your analytical and process skills.
 </p>
 <p>
  <strong>
   Ready to Elevate Your Career?
  </strong>
 </p>
 <p>
  Be part of shaping the future of EMEA supply chains.
 </p>
 <p>
  📩
  <strong>
   Apply now
  </strong>
  and let&rsquo;s grow together.
 </p>
</div>


Supply Chain Analyst

Elanco

Education : EQUIVALENTEXPERIENCE
<br>
<div><p><b>At Elanco (NYSE: ELAN) &ndash; it all starts with animals!</b></p><p><b>
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We&rsquo;re driven by our vision of &lsquo;Food and Companionship Enriching Life&rsquo; and our approach to sustainability &ndash; the Elanco Healthy Purpose&trade; &ndash; to advance the health of animals, people, the planet and our enterprise.</b></p><p><b>
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you&rsquo;ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.</b></p><p><b>
Making animals&rsquo; lives better makes life better &ndash; join our team today!</b></p><p><b>
Position Brand Description:</b></p><div></div><p>
As a Business Process Analyst, you will experience an exciting career that offers a wide range of opportunities for professional development. This position will be part of the Elanco Supply Chain community whose responsibility is to enable reliable, on time delivery to our customers. Individuals in this community move materials either physically or virtually across geographic boundaries and time zones to be sure that the product is available when the customer needs it.</p><p>
The Business Process Analyst will review incoming SAP IDOC errors and triage technical and business issues related to inventory management (IM), delivery documents and goods movements. They will follow up with affiliates, Logistics Service Providers (LSPs) and 3PLs/4PLs to ensure all issues are addressed in a timely manner. Successful candidates will also identify recurring issues and recommend remedies of either process or technical nature.</p><p>
This position will support Elanco&rsquo;s Supply Chain transition into a cause-driven, customer focused company dedicated to positively impacting the health of animals, people and the planet.</p><p><b>
Key Objectives/Deliverables:</b></p><div></div><p><b>
Process Ownership</b></p><ul><li>
Active monitoring and reprocessing of Logistics Execution (LE) IDOCs supporting LSP integration.</li><li>
Management of open issues to resolution with global partners.</li><li>
Drive continuous improvement.</li></ul><p><b>
Communication / Networking</b></p><ul><li>
Maintain key contacts throughout the business in Master Data, Affiliate, Order to Cash customer service, LSPs, IT and Global Process Owner.</li><li>
Communicate system information / issues throughout Elanco supply chain, providing timely information to managers and end users as issues and solutions occur.</li></ul><p><b>
Basic Requirements:</b></p><div></div><ul><li>
Understanding of Supply Chain business processes including SAP integration points with Quality Management, Logistics, Material Master, and Sales and Distribution.</li><li>
Strong computer-based skills especially on Microsoft Office tools.</li><li>
Fluent in English.</li><li>
Must have strong organizational, interpersonal, and communication skills (verbal and written).</li><li>
Ability to proactively and effectively analyze and resolve problems.</li><li>
Ability to work in global team environment and communicate effectively with both internal business partners as well as external team members.</li></ul><p><b>
Additional Preferences:</b></p><div></div><ul><li>
Supply Chain Knowledge &ndash; APICS certification preferred.</li><li>
Analysis/problem assessment skills, information monitoring skills, quality orientation, and teamwork/interpersonal skills.</li><li>
Ability to work across cultures.</li><li>
Familiar with SAP ALE / IDOC interfaces, SAP PI/PO, AS2 connections, EDI transactions</li></ul><p><b>
Education Requirements:</b></p><div></div><ul><li>
BS or MS degree, preferably in IT or Business or equivalent work experience.</li></ul><p><b>
Other Information:</b></p><div></div><ul><li>
Work shift: staggered time to support global business</li><li>
Travel required (% of time) &ndash; 5%</li></ul><p></p><p>
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status</p></div>

Business Process Analyst - Supply Chain

PepsiCo

<div>Overview:
<h3 class="jobSectionHeader"><b>About the role</b></h3><p>
We are looking for a proactive and detail-oriented <b>Supply Chain Customer Claims Analyst</b> to join our team in Cairo. In this role, you will manage customer <b>claims, returns, refusals, and penalties</b> while ensuring issues are resolved quickly and effectively. You will be a key point of contact for customers, Sales, 3PL partners, and internal teams, helping us deliver the highest standards of service within the <b>French Business Unit</b>.</p>
Responsibilities:
<h3 class="jobSectionHeader"><b>What you&rsquo;ll do</b></h3><ul><li><p><b>
Claims &amp; Returns Management</b></p><ul><li><p>
Manage customer claims related to product returns, refusals, damages, or order errors.</p></li><li><p>
Coordinate with Sales, delivery drivers, and warehouses to secure timely and accurate resolution.</p></li><li><p>
Ensure proper documentation, approvals, and system updates for returns and credits.</p></li></ul></li><li><p><b>
Penalty Handling &amp; Reporting</b></p><ul><li><p>
Review and analyze penalty claims from customers to identify root causes.</p></li><li><p>
Maintain and improve penalty tracking tools and provide analytics for continuous improvement.</p></li><li><p>
Process validated penalties and consolidate monthly reports for budget monitoring.</p></li></ul></li><li><p><b>
Process &amp; Continuous Improvement</b></p><ul><li><p>
Develop, update, and maintain <b>SOPs</b> for claims and order management.</p></li><li><p>
Ensure process compliance across operations and manage change requests for updates.</p></li><li><p>
Collaborate with cross-functional teams (3PL, cost accounting, Sales, customer services) to improve efficiency and customer satisfaction.</p></li></ul></li></ul>
Qualifications:
<h3 class="jobSectionHeader"><b>What we&rsquo;re looking for</b></h3><ul><li><b>
Proficiency in English and French (C1)</b> &ndash; written and spoken.</li><li><p><b>
1 year of experience</b> in customer service, order management, or claims handling.</p></li><li><p><b>
Bachelor&rsquo;s degree in Business, Supply Chain, or a related field</b></p></li><li><p>
Strong <b>stakeholder management skills</b>, with experience working with customers and cross-functional teams.</p></li><li><p><b>
Intermediate Excel and Microsoft Office</b> skills.</p></li><li><p>
Knowledge of <b>SAP/MRP systems</b></p></li></ul><h3 class="jobSectionHeader"><b>
Why join us?</b></h3><ul><li><p>
Play a key role in ensuring a smooth and reliable <b>customer claims experience</b> across the French BU.</p></li><li><p>
Gain exposure to <b>international operations, 3PL collaboration, and customer service excellence</b>.</p></li><li><p>
Work in a dynamic, multicultural team with opportunities for professional growth.</p></li><li><p>
Be part of a company that values <b>continuous improvement, ownership, and customer focus</b>.</p></li></ul></div>

Supply Chain Customer Claims Analyst

Algo

<div><p><b>Position: Supply Chain Analyst (Demand Planning)</b></p>
<p><b>
Openings: 02</b></p>
<p><b>
Working Hours: US Eastern Time Zone (5pm PKT till 2am PKT)</b></p>
<p><b>
Excellent English Communication Skills are the MUST</b></p><p></p><p><b><br>
Job Responsibilities:</b></p>
<ul>
<li>Perform the role of a Demand Planning (DP) Analyst, assisting in all DP duties including estimating future product demand, promotional uplifts, analyzing inventory flow and developing forecast models</li>
<li>Plan, schedule, monitor and own assigned CPFR (collaborative, planning, forecasting and replenishment) activities for key accounts</li>
<li>Design, provide analysis and communication with internal and external stakeholders on KPIs and initiate appropriate corrective action</li>
<li>Develop deep understanding of customer, product mix and promotional trend performance</li>
<li>Develop effective forecast models based on industry trends and demand patterns</li>
<li>Propose and implement solutions to improve demand forecast accuracy</li>
<li>Successfully communicate forecast and inventory estimations to key stakeholders</li>
<li>Conduct weekly forecast maintenance</li>
<li>Address demand-related issues in a timely and effective manner</li>
<li>Identify and generate reporting to manage various unique forecasts and identify exceptions</li>
<li>Proactively root cause forecast errors and adjust models accordingly</li>
<li>Prepare forecast and present findings in S&amp;OE setting</li>
<li>Work with large data sets and follow established processes for both importing and exporting data into systems</li>
<li>Train new analysts on system and processes as needed</li>
</ul><ul><li>Work collaboratively in cross functional environment to develop and test forecasting tools</li>
<li>Review generated forecast output and provide input on how to adjust model settings</li>
<li>Ability to work in both group and autonomous settings</li>
<li>Develop and document SOPs<br>
<br>
<b>Qualifications Needed:</b><br>
</li>
<li>Bachelor&rsquo;s degree in business, supply chain or other relevant fields</li>
<li>A minimum of 5 years' experience in a demand planning/forecasting role</li>
<li>Solid understanding of inventory management practices and procedures</li>
<li>Collaborative problem-solver</li>
<li>Strong mathematical and statistical knowledge</li>
<li>Capability to multitask in a fast-paced environment</li>
<li>Must be proficient in customer language requirements in both written and oral form</li>
<li>Must be willing to work customer required business hours</li>
<li>Ability and desire to quickly learn new software and concepts</li>
<li>Strong user of Excel with core understanding of Microsoft Office 365 systems</li>
<li>Python, SQL, etc. experience a plus</li>
<li>Experience using forecasting software</li>
<li>Experience working with different industries</li></ul></div>

Supply Chain Analyst (Demand Planning)

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