customer support advisor

Magnatec Systems Private Limited

Job Description: Customer Support Executive (ERP Experience)We are seeking a dedicated and customer-focused Customer Support Executive with hands-on experience in ERP systems to support our clients by handling inquiries, technical concerns, and product-related questions. As the first point of contact, you will play a vital role in delivering exceptional customer service, ensuring client satisfaction, and supporting ERP users with system-related functionalities.Key Responsibilities<ul><li>Handle customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate and clear information regarding products, services, and ERP system functionalities.</li><li>Diagnose and resolve ERP-related issues by providing first-level technical support.</li><li>Address customer concerns and complaints effectively to maintain high satisfaction levels.</li><li>Document customer interactions and maintain detailed service and support records.</li><li>Coordinate with ERP consultants and technical teams to escalate and resolve complex issues.</li><li>Conduct follow-ups with customers to ensure complete resolution of reported issues.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a customer support or client service role.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>Strong verbal and written communication skills with a problem-solving mindset.</li><li>Basic understanding of ERP systems and common business processes.</li><li>Ability to remain calm, professional, and customer-focused in high-pressure situations.</li><li>Proficiency in basic computer applications and familiarity with CRM and ERP platforms.</li><li>This position is open to female candidates only.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Executive(Female)

StudyWise

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 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
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 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
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 Schedule consultations with Visa Experts based on client needs and availability.
 
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 Serve as the first point of contact for clients seeking immigration advice.
 
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 Guide clients on required documents, timelines, and consultation procedures.
 
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 Relay relevant client information to advisors to ensure well-prepared meetings.
 
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 Maintain smooth communication between clients and the immigration advisory team.
 
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 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
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 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
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 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
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 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
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 Strong written communication and interpersonal skills.
 
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 Excellent multitasking and time management abilities.
 
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 Attention to detail and client-focused attitude.
 
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 Basic knowledge of visa or immigration processes is an advantage.
 
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 </ul>
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Chat Support Representative

Live Support Ltd

Job Post SummaryDate Posted: 23 December 2025 Salary: PKR 55,000 &ndash; 65,000 per monthCustomer Support Executive (Inbound | Night Shift)Company: Live Support Location: Siddiq Trade Center, Gulberg &ndash; Lahore (On-site) Job Type: Full-time Shift: Night Shift (Office-based)About the RoleLive Support is a leading global Business Process Outsourcing (BPO) company committed to delivering high-quality customer support solutions. We are currently hiring Customer Support Executives to join our growing team and support international clients through inbound channels.Key Responsibilities<ul><li>Provide professional inbound customer support via email, live chat, and calls</li><li>Resolve customer inquiries, account issues, and basic technical problems</li><li>Troubleshoot issues and ensure timely and accurate resolutions</li><li>Create, update, and maintain helpdesk and knowledge base articles</li><li>Maintain service quality standards and customer satisfaction metrics</li></ul>Requirements<ul><li>Minimum 1 year of customer support experience (required)</li><li>Excellent English communication skills (written and spoken)</li><li>Typing speed of 40+ WPM</li><li>Technical aptitude and willingness to learn new systems</li><li>Prior e-commerce experience is a plus</li><li>Strong problem-solving skills and customer-focused mindset</li><li>Ability to work night shifts</li></ul>Qualifications &amp; Skills<ul><li>Quick learner with adaptability to fast-paced environments</li><li>Growth mindset and strong commitment to customer satisfaction</li><li>Reliable, punctual, and team-oriented</li></ul>Compensation<ul><li>Competitive salary based on skills, experience, and performance</li><li>Monthly pay range: PKR 55,000 &ndash; 65,000</li></ul>Education<ul><li>Intermediate or above (Preferred)</li></ul>Work Location<ul><li>On-site only</li><li>Gulberg, Lahore (Candidates must be able to commute)</li></ul>How to ApplyInterested candidates should send their resume and a brief cover letter to: zishaan.khaan00@gmail.com Subject: Full-Time Customer Support Executive ApplicationJob Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Support(Night Shift)

Alpha logistics LLC

We are looking for Experienced chat support agents with good typing speedlocation : gulberg 2 lahoreShifts:-Morning 8am to 4pmEvening 4pm to 12amNight 12am to 8amResponsibilities<ul><li>Respond to customer queries in a timely and accurate way</li><li>Identify customer needs and help customers use specific features</li><li>Monitor customer complaints on social media and communicate with appropriate departments</li></ul>Qualifications<ul><li>Experience as Chat Support Executive or similar role will be a plus</li><li>Typing Speed 30wpm to 40wpm</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>please Share your resume directly on whatsapp +92 325 7902390 with post name</li></ul>Work Location: In person

Chat Support Agents

Abacus Outsourcing

We are hiring Customer Support / KYC Verification Agents with strong written communication skills to support a Know Your Customer (KYC) process through chat and voice-based interactions.Key Responsibilities:<ul><li>Handle customer interactions via chat and calls related to KYC verification and onboarding</li><li>Assist customers with document submission, verification status, and KYC-related queries</li><li>Ensure accurate and compliant responses in line with KYC policies, SOPs, and regulatory guidelines</li><li>Maintain a minimum QA score of 90% as per project benchmarks</li><li>Follow defined workflows for identity verification, issue resolution, and escalation</li><li>Accurately document customer interactions and verification outcomes in CRM/tools</li><li>Meet productivity, quality, and compliance targets consistently</li><li>Adapt quickly during go-live phases and active production environments</li></ul>Required Skills &amp; Qualifications:<ul><li>B1-level language proficiency (mandatory)</li><li>Strong written communication skills (grammar, clarity, and professional tone)</li><li>Basic computer knowledge with good typing speed for chat support</li><li>Ability to follow strict processes, compliance standards, and quality guidelines</li><li>Attention to detail and accuracy (critical for KYC verification)</li><li>Bachelor&rsquo;s degree is mandatory</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Executive – KYC

GreatDubai

Mash Holdings Group of Companies is looking for a Customer Service Representative with experience in chat support to join our team as backup support for various departments related to CSR. Our office is in Firdos Market, Gulberg, Lahore.Job Responsibilities:<ul><li>Respond to incoming chat messages quickly and professionally.</li><li>Provide accurate information and resolve customer queries efficiently.</li><li>Maintain perfect English grammar in written communication.</li><li>Multitask between chats and other support tasks effectively.</li><li>Adapt to the company environment and work collaboratively.</li></ul>Job Requirements:<ul><li>Excellent typing speed with accuracy.</li><li>Fluent in English (written) with strong grammar skills.</li><li>Previous chat support/customer service experience preferred.</li><li>Knowledge of accounts/finance is a plus.</li><li>Ability to handle multiple chats and tasks simultaneously.</li></ul>Good To Have: Experience or Knowledge of basic AccountingJob Details:<ul><li>Shift: Morning 10 am onwards (10 hours shift)</li><li>Location: Firdos Market, Gulberg, Lahore</li><li>Salary: Competitive (Based on experience and skills)</li></ul>To apply, please send your resume to our WhatsApp 0321 1673736 and mention the position for reference.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Chat Support CSR

Java HTS

We are looking for chat support agents for our company candidate having experience would be preferred Freshers can also applylocation gulberg 2 lahoreWe are hiring resources for 3 Shifts:-Morning 8am to 4pmEvening 4pm to 12amNight 12am to 8amResponsibilities<ul><li>Respond to customer queries in a timely and accurate way</li><li>Identify customer needs and help customers use specific features</li><li>Monitor customer complaints on social media and communicate with appropriate departments</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Share your resume on whatsapp 0325 7902390 with post name </li></ul>Work Location: In person

Chat Support Officer

Explore 1352+ Customer support advisor in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.