customer support advisor

CCA Recruitment Group

<p><strong>Customer Support Advisor</strong></p> <p><strong>Salary: £24,500 per annum</strong></p> <p><strong>Fully remote </strong></p> <p><strong>Shifts: Between Monday - Sunday 8am-8pm</strong></p> <p><strong>What will you be doing?</strong></p> <p>As a Customer Support Advisor in our busy inbound Service Excellence department, you'll see that customers get a great experience, with problems resolved first time.</p> <p>Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.</p> <ul> <li> <p>Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.</p> </li><li> <p>Aim to deal with customers' queries or issues there and then.</p> </li><li> <p>Build rapport with customers, get to know their individual needs and put their interests first.</p> </li></ul> <p><strong>What else to expect:</strong></p> <ul> <li> <p>In a 3-week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.</p> </li><li> <p>You'll work on a shift pattern from Monday to Sunday, 8am to 8pm.</p> </li><li> <p>This is a hybrid role and you will also be provided with the home office equipment required to work from home and in the office. You must have broadband access.</p> </li><li> <p>Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.</p> </li></ul> <p><strong>The experience and skills you need</strong></p> <ul> <li> <p>A solid background in targeted customer service.</p> </li><li> <p>A driven mindset, a love for hitting targets and helping customers.</p> </li><li> <p>Proven experience of working autonomously or in a home-based position.</p> </li><li> <p>Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.</p> </li><li> <p>A team player committed to creating an excellent customer experience.</p> </li><li> <p>Unflappable and resilient attitude to juggle tasks and bounce back quickly.</p> </li></ul> <p><strong>So, what are these benefits?</strong></p> <ul> <li> <p>Full training - with clear career progression opportunities.</p> </li><li> <p>Regular incentives - with some pretty great prizes.</p> </li><li> <p>Sales bonuses - each month you'll get the chance to earn some extra take-home pay.</p> </li><li> <p>Annual leave - 33 days (including bank holidays).</p> </li><li> <p>A free annual D&G protection plan - we want you to see how great the product you're selling is. There are discounted rates for family and friends too.</p> </li><li> <p>Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.</p> </li><li> <p>Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.</p> </li><li> <p>Pension scheme - matched employer contributions up to 5% of basic salary.</p> </li><li> <p>Life assurance - employer funded cover of 4x basic salary.</p> </li><li> <p>Employee discounts - discounts for loads of online and high street retailers.</p> </li><li> <p>And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes. </p> </li></ul> <p><strong>Disclaimer</strong></p> <p>CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.</p>

Customer Support Advisor

Get Staffed Online Recruitment Limited

<p><b>IT Customer Support Advisor (PT Weekends)</b></p> <p>Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued</p> <p>Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts</p> <p>Are you a passionate customer service enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world</p> <p>If this is you, then read on.</p> <p>Imagine being part of a fast-paced, dynamic, established business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated.</p> <p>Our client supplies and services tablets for bingo halls and arcades, and operates a successful online bingo and casino platform.</p> <p><b>Benefits They Offer</b>:</p> <ul> <li>Company pension</li><li>Free parking</li><li>On-site parking</li></ul> <p><b>Why Work With Our Client</b></p> <ul> <li>Be part of a supportive and innovative customer relations team.</li><li>Develop in a company that invests in its own technology and people.</li><li>Gain valuable hands-on experience with custom-built systems and streaming platforms.</li><li>Flexible working opportunities in a fast-paced environment.</li></ul> <p><b>Hours and Salary:</b></p> <ul> <li>Shift Patterns: 8am - 4pm; 4pm - Midnight; 11:30am - 8pm</li><li>Job Type: Part-time, Permanent</li><li>16 hours per week; Weekends Only</li><li>Office-Based</li><li>£12.50 - £13.50 per hour </li></ul> <p><b>As A Customer Support Advisor You Will:</b></p> <ul> <li>Monitor a UK-wide bingo link and provide live technical and operational support from our client's head office.</li><li>Support bingo streaming hosts by operating broadcast controls and maintaining high-quality video/audio output.</li><li>Deliver chat host services, engaging with players in live chat environments to foster a fun, friendly, and respectful community.</li><li>Respond to support queries from business clients (by phone) and customers (via email and Zendesk chat).</li><li>Troubleshoot technical issues using remote support tools and apply product knowledge to resolve problems effectively.</li><li>Review and action online customer triggers for document requests, compliance reviews and customer interactions in line with company policies and regulatory requirements.</li><li>Log all queries and actions accurately in their internal system, escalating when necessary.</li><li>Deploy software updates to 400+ client sites and perform proactive system maintenance.</li></ul> <p><b>What They're Looking For:</b></p> <ul> <li>Experience in customer support or a similar service-oriented role.</li><li>Good computer literacy and ability to learn internal systems quickly.</li><li>Understanding of our client and responsible gaming processes (preferred but not essential).</li><li>Clear, confident communication skills (verbal and written).</li><li>Strong time management and ability to work independently.</li><li>Flexible approach to shift work, including weekends.</li></ul> <p><b>In Summary</b></p> <p>If you want to join a well-established business with a great reputation and big aspirations, and be a major part of their future growth, then this is the role for you.</p> <p>Our client's selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them.</p> <p>They look forward to hearing from you. Don't miss this opportunity! Start your application NOW!</p>

IT Customer Support Advisor

Concentrix

<p>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</p><p><b>Essential Functions / Core Responsibilities</b></p><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p><b>Candidate Profile</b></p><ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><p>Supplemental Geographical Information</p><p>RECRUITER ENTER THE APPLICABLE LANGUAGE :</p><p>GERMANY - This job description does not apply to employees in Germany.</p><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p><b>PHILIPPINES</b></p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p><b>INDIA</b></p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><p><b>Disclaimer</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>Location :</p><p>Language Requirements :</p><p>Time Type :</p><p>Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area</p>

Customer Service Advisor - Arabic Speaker - Abudhabi

iTXPROS

<p><b>ITXPROS is looking for a Customer Support Representative</b>, a customer service advisor who is often a client&rsquo;s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via WhatsApp, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.</p><p><b>Job Title: </b>Customer Support Representative</p><p><b>Job Type:</b> Full-time</p><p><b>Supervisor:</b> VP of Customer Support &ndash; Customer Support Team Leader</p><p><b>Reporting To:</b> VP of Customer Support &ndash; Customer Support Team Leader</p><p><b>Place of Performance:</b> Office-based (New Cairo).</p><p><b>About our company:</b></p><p>ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery.</p><p>We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning &amp; CAD/CAM designing to help dentists and dental labs with their surgical &amp; dental procedures, so we all work to draw a perfect smile on each patient!</p><p>At ITXPROS, we are family, team &amp; partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.</p><p><b>Responsibilities:</b></p><ul><li>Respond to inquiries &ndash; over the phone, via email, and through the live chat from the staff and clients.</li><li>Follow up on missing items required for the progression of client orders (cases).</li><li>Make outbound calls depending on client case requirements.</li><li>Build a strong relationship with clients to ensure their satisfaction.</li><li>Follow up with clients on surgeries and cases after fulfillment.</li><li>Upload files needed for cases from clients&rsquo; PCs.</li><li>Basic Troubleshooting of planning software.</li><li>Monitor case flow and identify show stoppers.</li><li>Communicate client needs to the corresponding teams.</li><li>Report any issues found by analyzing the workflow, aiming for enhancements.</li><li>Learn and understand the products and services that the company provides.</li><li>Learn and understand our internal workflow and case life cycle in detail.</li><li>Document useful information about technical issues and important insights that could be gathered from discussions with clients.</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Train clients on the company&rsquo;s workflow and digital tools.</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>Fluency in spoken and written English is a must.</li><li>Bachelor&rsquo;s Degree.</li><li>1+ Experience in a Customer Support Role.</li><li>Military service exemption or completion.</li><li>Time management skills.</li><li>Excellent communication skills.</li><li>Multitasking.</li><li>Attention to detail.</li><li>Outgoing and proactive qualities.</li><li>Punctuality.</li><li>Basic computer and Microsoft Office knowledge.</li></ul><p><b>Benefits:</b></p><ul><li>Salary, uncapped commissions, and annual bonuses are paid in US dollars.</li><li>Medical and social insurance.</li><li>Annual Gym Membership (Gold's Gym).</li><li>Culture - Casual work environment.</li><li>Being part of a family of exceptionally talented people.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: E&pound;16,600.00 - E&pound;21,500.00 per month</p>

Customer Support Expert

Bvlgari

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   POSITION
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  Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
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  In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its future:
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  <strong>
   CLIENT ADVISOR AND SALES SUPPORT IN RIYADH - KSA
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    Please note this role is applicable for Saudi Arabian Nationals only]
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   Your Mission
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  To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve carefully curated KPIs.
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   Accountabilities
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   Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
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   Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.
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   Establish and develop relationship with existing clients and engage new customers to the brand.
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   Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
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   Contribute to the store and service KPIs achievement.
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   Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.
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   Perform all CRM one to one activities.
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   Apply all sales related procedures and guidelines.
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   Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
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   Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
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   Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.
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  <strong>
   PROFILE
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  The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential
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   Additional information
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  To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network for prospective clients outside of the store in order to enhance and build your client base is essential. Knowledge of Bulgari products, Selling skills Store procedures is an advantage.
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CLIENT ADVISOR & SALES SUPPORT

<div><div><div><div><div><b>Location</b></div>
<div>Cairo, Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</b></div><br>
<p></p>
<p>
In this role, you'll:</p>
<ul>
<li><div>Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.</div>
</li>
<li><div>Become a product pro, mastering the ins and outs of the latest trends.</div>
</li>
<li><div>Troubleshoot issues with patience and a can-do attitude.</div>
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<li><div>Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.</div>
</li>
<li><div>Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.</div></li></ul><br>
<p>
</p><p>Essential Functions/Core Responsibilities</p>
<ul>
<li><div>Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)</div>
</li>
<li><div>Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.</div>
</li>
<li><div>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.</div>
</li>
<li><div>Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</div>
</li>
<li><div>Maintain basic knowledge of client products and/or services.</div>
</li>
<li><div>Prepare complete and accurate work including appropriately notating accounts as required.</div>
</li>
<li><div>Participate in activities designed to improve customer satisfaction and business performance.</div>
</li>
<li><div>Offer additional products and/or services.</div></li></ul><br>
<p>
</p><h2 class="jobSectionHeader"><b>Candidate Profile</b></h2>
<ul>
<li><div>German level B2 / English B1</div>
</li>
<li><div>A minimum high school diploma with 3 to 6 months of relevant experience is preferred.</div>
</li>
<li><div>Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</div>
</li>
<li><div>Ability to fluently communicate in the required language of support, both written and verbally.</div>
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<li><div>Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</div>
</li>
<li><div>Basic computer navigation skills and PC Knowledge.</div>
</li>
<li><div>Ability to work as a team member, as well as independently.</div>
</li>
<li><div>Dependable with proficient attention to detail.</div>
</li>
<li><div>Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.</div>
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<li><div>Able to rotate shifts, as needed.</div>
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<li><div>Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</div>
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<li><div>Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</div></li></ul><br>
<p></p>
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</p><p><b>Based on location and/or program, additional experience/skills may be required</b></p><br>
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<ul><li><b>Job requirements may vary by country and will not contravene any local laws</b></li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><br>
<p>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.</p><br>
<p></p>
<p>
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p>
<p>
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Advisor - German Speaker

Etisalat

<div><div><b>Technical Support Front Line Advisor.Technical Support</b> <b>-</b> <b>(</b><b>250002ZM</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Handle all inquiries, complaints and technical issue (Reactive / proactive) through inbound calls DSL Med and Core customers and following up with customers in terms of customer experience, complaints, retention, back office and risk Management, Technical (proactive and reactive) to enhance customer satisfaction</p><p><b>
Report To Position Name</b></p><p>
Manage inquiries, complaints (technical /non-technical) and requests of the DSL customers through inbound calls to fulfil customer's needs.  Validate and investigate all type of complaints (wrong information, bill problems, and system issues, connectivity) to take corrective action.  Detect silent customers suffering from network issues and work on their cases proactively to provide customers with best quality..  Handle all complaints and service requests related to DSL, Fixed line Internet services and submitted through social media and digital channels  Monitor most repeated customers called front liners , diagnose and solve their problems also find the gaps (system, process , humans) for better enhancement and customer satisfaction  Conduct the outbound calls upon assignment of SR&rsquo;s to solve/fulfil technical complaints/requests within the agreed service level for internet services and fixed line services  Properly diagnoses the customers' issues to enhance and maintain the company's good image.  Escalate any technical outages to various concerned departments to take the necessary actions</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Knowledge:  Very good Knowledge of Telecom technologies, data services for both mobile and fixed broadband technologies.  Very good Knowledge of all fixed, Internet and broadband products and services Etisalat provides for its customers. Education: University Degree is a must. Language Proficiency: Very good in both spoken &amp; written English &amp; Arabic language is Essential.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Strong communication skills - includes presentation, business writing, negotiation, motivation and relationship management.  Planning and organizational skills.  CCNA /MCSA</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Advisor</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 05/Jan/2026, 6:49:10 AM</div></div>

Technical Support Front Line Advisor.Technical Support

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