customer support advisor

CCA Recruitment Group

<p><strong>Customer Support Advisor</strong></p> <p><strong>Salary: £24,500 per annum</strong></p> <p><strong>Fully remote </strong></p> <p><strong>Shifts: Between Monday - Sunday 8am-8pm</strong></p> <p><strong>What will you be doing?</strong></p> <p>As a Customer Support Advisor in our busy inbound Service Excellence department, you'll see that customers get a great experience, with problems resolved first time.</p> <p>Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.</p> <ul> <li> <p>Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.</p> </li><li> <p>Aim to deal with customers' queries or issues there and then.</p> </li><li> <p>Build rapport with customers, get to know their individual needs and put their interests first.</p> </li></ul> <p><strong>What else to expect:</strong></p> <ul> <li> <p>In a 3-week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.</p> </li><li> <p>You'll work on a shift pattern from Monday to Sunday, 8am to 8pm.</p> </li><li> <p>This is a hybrid role and you will also be provided with the home office equipment required to work from home and in the office. You must have broadband access.</p> </li><li> <p>Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.</p> </li></ul> <p><strong>The experience and skills you need</strong></p> <ul> <li> <p>A solid background in targeted customer service.</p> </li><li> <p>A driven mindset, a love for hitting targets and helping customers.</p> </li><li> <p>Proven experience of working autonomously or in a home-based position.</p> </li><li> <p>Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.</p> </li><li> <p>A team player committed to creating an excellent customer experience.</p> </li><li> <p>Unflappable and resilient attitude to juggle tasks and bounce back quickly.</p> </li></ul> <p><strong>So, what are these benefits?</strong></p> <ul> <li> <p>Full training - with clear career progression opportunities.</p> </li><li> <p>Regular incentives - with some pretty great prizes.</p> </li><li> <p>Sales bonuses - each month you'll get the chance to earn some extra take-home pay.</p> </li><li> <p>Annual leave - 33 days (including bank holidays).</p> </li><li> <p>A free annual D&G protection plan - we want you to see how great the product you're selling is. There are discounted rates for family and friends too.</p> </li><li> <p>Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.</p> </li><li> <p>Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.</p> </li><li> <p>Pension scheme - matched employer contributions up to 5% of basic salary.</p> </li><li> <p>Life assurance - employer funded cover of 4x basic salary.</p> </li><li> <p>Employee discounts - discounts for loads of online and high street retailers.</p> </li><li> <p>And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes. </p> </li></ul> <p><strong>Disclaimer</strong></p> <p>CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.</p>

Customer Support Advisor

Get Staffed Online Recruitment Limited

<p><b>IT Customer Support Advisor (PT Weekends)</b></p> <p>Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued</p> <p>Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts</p> <p>Are you a passionate customer service enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world</p> <p>If this is you, then read on.</p> <p>Imagine being part of a fast-paced, dynamic, established business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated.</p> <p>Our client supplies and services tablets for bingo halls and arcades, and operates a successful online bingo and casino platform.</p> <p><b>Benefits They Offer</b>:</p> <ul> <li>Company pension</li><li>Free parking</li><li>On-site parking</li></ul> <p><b>Why Work With Our Client</b></p> <ul> <li>Be part of a supportive and innovative customer relations team.</li><li>Develop in a company that invests in its own technology and people.</li><li>Gain valuable hands-on experience with custom-built systems and streaming platforms.</li><li>Flexible working opportunities in a fast-paced environment.</li></ul> <p><b>Hours and Salary:</b></p> <ul> <li>Shift Patterns: 8am - 4pm; 4pm - Midnight; 11:30am - 8pm</li><li>Job Type: Part-time, Permanent</li><li>16 hours per week; Weekends Only</li><li>Office-Based</li><li>£12.50 - £13.50 per hour </li></ul> <p><b>As A Customer Support Advisor You Will:</b></p> <ul> <li>Monitor a UK-wide bingo link and provide live technical and operational support from our client's head office.</li><li>Support bingo streaming hosts by operating broadcast controls and maintaining high-quality video/audio output.</li><li>Deliver chat host services, engaging with players in live chat environments to foster a fun, friendly, and respectful community.</li><li>Respond to support queries from business clients (by phone) and customers (via email and Zendesk chat).</li><li>Troubleshoot technical issues using remote support tools and apply product knowledge to resolve problems effectively.</li><li>Review and action online customer triggers for document requests, compliance reviews and customer interactions in line with company policies and regulatory requirements.</li><li>Log all queries and actions accurately in their internal system, escalating when necessary.</li><li>Deploy software updates to 400+ client sites and perform proactive system maintenance.</li></ul> <p><b>What They're Looking For:</b></p> <ul> <li>Experience in customer support or a similar service-oriented role.</li><li>Good computer literacy and ability to learn internal systems quickly.</li><li>Understanding of our client and responsible gaming processes (preferred but not essential).</li><li>Clear, confident communication skills (verbal and written).</li><li>Strong time management and ability to work independently.</li><li>Flexible approach to shift work, including weekends.</li></ul> <p><b>In Summary</b></p> <p>If you want to join a well-established business with a great reputation and big aspirations, and be a major part of their future growth, then this is the role for you.</p> <p>Our client's selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them.</p> <p>They look forward to hearing from you. Don't miss this opportunity! Start your application NOW!</p>

IT Customer Support Advisor

AppBeam Technology BV

<p><b>About Us </b></p><p>FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.</p><p><b>Position Summary </b></p><p>As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.</p><p><b>Responsibilities</b></p><p><b>Customer Interaction and Support</b></p><ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in Arabic, French and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul><p><b>Customer Experience Management</b></p><ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul><p><b>Analytics and Optimization</b></p><ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul><p><b>Requirements</b></p><ul><li>Arabic speaker with a strong command of English (oral and written). Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace. Strong data analysis skills and proficiency in CRM tools like Zoho Desk, Freshdesk, Zendesk, or SalesForce CRM.</li><li>Natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self-motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul><p><b>What We Offer</b></p><ul><li>A collaborative and supportive team environment. 100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives. Opportunity to have a direct impact on the growth of an innovative startup.</li></ul><p>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!</p><p>Job Type: Full-time</p>

Customer Service Advisor (French & Arabic)

Transcom

<p></p><div><div><div><div><div><div><div><div><div><div>French Customer Care Advisor</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Customer Service Representative (CSR)</p><p><b>
Language</b><b>: </b>French</p></div><div><div><div><i>
Here is your Chance! Will you join our team? An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of English Travel Advisor for one of the biggest Companies in UK, Hurry Up &amp; Join Transcom Family!</i></div><div></div><div><i><br>
What's in it for YOU!</i></div><div></div><ul><li><br>
<i>Best salary in the market</i></li><li><i>Transportation provided</i></li><li><i>Medical and social insurance</i></li><li><i>Location is in Smart village</i></li></ul><div></div><div><i><br>
Join us as an English Travel Advisor!</i></div><div></div><div><i><br>
Job Responsibilities:</i></div><div></div><ul><li><br>
<i>Provide superior customer service by assisting clients, using the corresponding communication</i></li></ul><div><i>
channel: voice</i></div><ul><li><i>Educate customers when needed, and provide guidance to customers in service provided.</i></li><li><i>Manage large amounts of workload (incoming and outgoing calls, etc.).</i></li><li><i>Identify and assess customers&rsquo; needs to achieve satisfaction.</i></li><li><i>Document interactions properly as trained.</i></li><li><i>Use available tools to be able to research for answers and solutions for customers.</i></li><li><i>Provide excellent customer service using proper language and communication skills.</i></li><li><i>Build sustainable relationships and trust with customer accounts through open and interactive</i></li></ul><div><i>
communication.</i></div><ul><li><i>Administratively process everything agreed with the end users to satisfy the service, by using</i></li></ul><div><i>
different computer applications.</i></div><ul><li><i>Follow communication procedures, guidelines and policies. Be up to date with new procedures</i></li></ul><div><i>
and services, in order to effectively manage assistance to the customer.</i></div><ul><li><i>Attracts potential customers by answering product and service questions.</i></li></ul><div><i><br>
What are we looking for:</i></div><div></div><div><i><br>
Fluent English Speaker: level B2/C1</i></div><div></div><div><i><br>
Effective written and verbal communication</i></div><div></div><div><i><br>
Flexibility with Morning &amp; Night Shifts (Maximum 9 PM)</i></div><div></div><div><i><br>
What Life at Transcom is like!</i></div><div></div><div><i><br>
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. &quot;At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care, and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.&quot;</i></div><i><br>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div><p></p>

French Customer Care Advisor

Concentrix

<p>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</p><p><b>Essential Functions / Core Responsibilities</b></p><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p><b>Candidate Profile</b></p><ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><p>Supplemental Geographical Information</p><p>RECRUITER ENTER THE APPLICABLE LANGUAGE :</p><p>GERMANY - This job description does not apply to employees in Germany.</p><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p><b>PHILIPPINES</b></p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p><b>INDIA</b></p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><p><b>Disclaimer</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>Location :</p><p>Language Requirements :</p><p>Time Type :</p><p>Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area</p>

Customer Service Advisor - Arabic Speaker - Abudhabi

<p>Role: Financial advisor (customer support)</p><p>Location: New Cairo</p><p>Specifications and Benefits:</p><ul><li>Salary: 18,700 EGP (NET) + Incentives</li><li>Overtime in dollars (USD)</li><li>Rotational shifts (5 PM - 4 AM 'max 2 AM for females with door-to-door transportation') - Fixed days off (Saturday &amp; Sunday)</li><li>Salary increase after 6 months</li><li>KPIs in Euro equivalent</li><li>Transportation is provided all over Cairo and Giza (door to door transportation for females after 11 PM)</li><li>Paid training</li><li>Medical insurance: 400K coverage per year</li><li>Social insurance</li><li>Discounts in many stores all over Egypt</li><li>Gym access</li></ul><p>Qualifications:</p><ul><li>Fluency in English is a MUST</li><li>Required English level: B2 &amp; C1</li><li>Graduates ONLY</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;18,700.00 per month</p>

Customer Support (English account)

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