customer support advisor

Scott Credit Union

<div></div><div><div><h2 class="jobSectionHeader">Peer Advisor &mdash; Member Contact Center Department; Home Office Branch</h2>
Banking &bull; Full-Time &bull; Member Contact Center
Scott Credit Union is hiring a Peer Advisor in Edwardsville, IL to help provide exceptional service and strengthen our connection with members. If you&rsquo;re passionate about helping others, skilled at problem-solving, and thrive in a fast paced, team-oriented environment &ndash; we&rsquo;d be excited to welcome you to our award-winning team.
Schedule: Full-time | Monday&ndash;Saturday
Work Location Status: Fully on-site for the first 90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, the position may be eligible for hybrid or remote work.<ul><li>Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager.</li></ul><h1 class="jobSectionHeader">
About the Role</h1>
Reports to Contact Center Manager and assists in the operation of the Member Contact Center Department. Specific operational, business development and member service activities as delegated by the Manager, including training of the Member Contact Center Staff, as may be determined from time to time. The Peer Advisor will coordinate the training of all new FSRs with the Training Department and the on the job training with the Supervisory Team. The Peer Advisor will have one-on-one time with every new FSR in the department, working in the core system as well as each of the actively used ancillary systems<h1 class="jobSectionHeader">
Why Join Scott Credit Union?</h1>
Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.<h2 class="jobSectionHeader">
Benefits include:</h2><ul><li>
11 paid holidays and competitive PTO</li><li>
401(k) with employer match</li><li>
Medical, dental, vision, and life insurance</li><li>
Short-Term Disability, including maternity leave</li><li>
Tuition reimbursement program</li><li>
&ldquo;Dress for your day&rdquo; policy</li><li>
Career advancement opportunities</li><li>
Supportive, team-oriented culture</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><ul><li>
Coordinate the formal classroom training of all new FSRs with the Training Department.</li><li>
Coordinate the on-the-job training of all new FSRs with the supervisory team.</li><li>
Trains all new FSRs on answering member calls, processes and ancillary systems.</li><li>
Trains all new FSRs to cross sell credit union products on a regular basis and has a strong understanding of products and services.</li><li>
At times with no new FSRs, the Peer Advisor will monitor the department chats, respond to FSR inquiries and review the Peer Advisor inbox.</li><li>
The Peer Advisor works closely with the Team Lead(s) to determine if/when to join the call queue, provide backup for the Contact Center chat or assist members via the online chat system to ensure service level standards for the department continue to be achieved.</li><li>
Educates members and potential members on the products and services Scott Credit Union offers that may be of benefit. Makes referrals to the Loan Center, Mortgage Department or Retirement and Investment Services as needed.</li><li>
Maintains harmony among new employees (within 90-day introductory period) and resolves grievances.</li><li>
Performs such other duties as may be assigned by Team Leads or Manager.</li></ul><h1 class="jobSectionHeader">
What You Bring</h1><ul><li>
High school diploma or equivalent</li><li>
One year of call center experience and training experience</li><li>
OR four years' of diversified experience working in a retail sales or financial services environment and training experience</li><li>
Personal computer experience to include Microsoft Windows applications</li></ul><h1 class="jobSectionHeader">
Is This You?</h1><ul><li>
You&rsquo;re energized by creating meaningful connections and delivering strategic solutions</li><li>
You stay focused under pressure and prioritize precision in your work</li><li>
You take initiative, own your projects, and consistently aim for high-quality results</li><li>
You&rsquo;re looking to build a long-term career where your skills can grow and evolve</li></ul>
Contact Center customer service sales telecommunications customer support service representative</div></div>

Member Contact Center Peer Advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Hurghada
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Hurghada

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Insurance sector
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Insurance sector

United Federal Credit Union

<div>General Summary (What is done and why)
The Member Service Advisor (MSA) Service Queue reinforces and builds member relationships through efficient response to members' service requests and solicitation of new loan and deposit product purchases. Contact with members is via inbound &amp; outbound phone calls. This position is responsible for consistently exceeding member expectations by matching the full range of Credit Union products and services with an informed understanding of members' needs and making appropriate lending decisions based on established guidelines. MSA is responsible for effectively diagnosing and solving member&rsquo;s problems. 
Essential Functions, in Priority Order (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)
1. Act as the primary source of product information and service support for member and staff inquiries via phone, provide timely problem resolution and account maintenance. Time:65%
2. Sell and deliver all Credit Union investment and convenience products and services. Time: 15%
3. Provide accurate, complete, and consistent documentation. Time: 10%
4. Obtain and maintain a high level of knowledge of all Credit Union products and services. Time: 5%
 5. Participate in and contribute to training and team development. Time: 5% 
Education (Minimum education required to perform the duties of this position)
<ul><li> High school diploma or equivalent required.</li></ul> 
Experience (Minimum experience required to perform the duties of this position)
In addition to the education requirement:
<ul><li> Proven customer service/sales experience required.</li></ul> 
Knowledge, Skills and Abilities (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)
<ul><li> Excellent communication skills.</li></ul>
<ul><li> Good business writing skills.</li></ul>
<ul><li> Computer literacy and keyboarding skills.</li></ul>
<ul><li> Analysis and resolution skills.</li></ul>
<ul><li> Self-motivated with demonstrated sales skills.</li></ul>
<ul><li> Knowledge of Credit Union products, services, and banking regulations.</li></ul>
<ul><li> Ability and willingness to adapt to continual change.</li></ul> 
Required Competencies
<ul><li> Problem Solving</li></ul>
<ul><li> Dealing with Ambiguity</li></ul>
<ul><li> Time Management</li></ul>
<ul><li> Demonstrates Courage</li></ul>
<ul><li> Drive for Results</li></ul>
<ul><li> Interpersonal Savvy</li></ul>
<ul><li> Customer Focus</li></ul>
<ul><li> Integrity and Trust</li></ul>
<ul><li> Self-Development</li></ul>
<ul><li> Business Acumen</li></ul> 
 
Mental Requirements
<ul><li> Ability to identify member and staff needs.</li></ul>
<ul><li> Ability to use good judgment and make sound decisions quickly.</li></ul>
<ul><li> Ability to work under pressure.</li></ul>
<ul><li> Proven problem-solving abilities.</li></ul>
<ul><li> Ability to concentrate in a multi-task environment.</li></ul>
<ul><li> Ability to maintain a positive attitude when resolving member/staff issues.</li></ul> 
Tools and Equipment Used
<ul><li> All available general office equipment as needed.</li></ul>
<ul><li> All available computer software and hardware as needed.</li></ul> 
Working Relationships/Contacts (Positions with which incumbent has frequent contact)
<ul><li> Daily, personal/written/phone contact with MSA staff.</li></ul>
<ul><li> Daily, personal/written/phone contact with Credit Union managers.</li></ul>
<ul><li> Daily, personal/written/phone contact with Credit Union members.</li></ul> 
Physical Demands (Physical effort generally associated with this position)
Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading the computer screen. Must be able to talk and keyboard simultaneously. Deadlines, workloads, and pressure to achieve goals may cause increased stress levels. 
Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)
Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.
External - Some travel may be required; however, information on environmental conditions is not available. 
EOE/Vets/Disability</div>

Member Support Specialist - Inbound Calls

Vitacounseling

<h3>About the role</h3>We are looking for a dedicated Chat Support Agent to provide exceptional customer service and support to our clients. In this full-time remote role, you will manage a variety of customer inquiries through chat, ensuring that every interaction leaves a positive impression. As an integral part of our support team, your focus will be on resolving issues quickly and effectively while maintaining high levels of customer satisfaction.<h3>Key responsibilities</h3><ul><li>Respond promptly to customer inquiries via chat, ensuring timely and accurate communication.</li><li>Assist customers in navigating our website and services, providing clear instructions and guidance.</li><li>Troubleshoot and resolve customer issues, escalating to appropriate teams when necessary to ensure resolution.</li><li>Document and track customer interactions in our support ticketing system, maintaining detailed records of issues and resolutions.</li><li>Collaborate with team members to share best practices, improve processes, and enhance the overall customer experience.</li><li>Stay updated on product knowledge and company policies to effectively address customer concerns.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills, with the ability to convey information clearly and professionally in a chat format.</li><li>Excellent problem-solving skills and a proactive approach to customer support.</li><li>Ability to multitask and manage multiple customer conversations efficiently without sacrificing quality.</li><li>Familiarity with customer support tools and software, or a willingness to learn new technologies quickly.</li><li>A customer-centric attitude, with empathy and patience when dealing with diverse customer needs.</li><li>Basic computer proficiency and a reliable internet connection to support a remote work environment.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or support role, even in a non-chat format.</li><li>Exposure to online chat platforms or customer relationship management (CRM) software.</li><li>An understanding of common customer support metrics and performance indicators.</li><li>Ability to work flexible hours, including weekends or holidays as needed to support business needs.</li><li>A background in technology or an eagerness to learn about our products and services to better assist customers.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and supportive work environment that values each team member's contributions. We are committed to delivering outstanding customer service, and your role will be essential in achieving this goal. You will have opportunities for professional development and growth while working alongside passionate colleagues who are dedicated to excellence. Embrace the chance to make an impact and help shape the future of customer interaction with us.

Chat Support Agent

Edge

<div>
 
 
 Who We Are
 
 
 
 EDGE is building a bridge between Top Global Talent and the US Healthcare &amp; Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.
 
 
 
 
 
 
 Role Overview
 
 
 
 Our valued partner is seeking a Customer Support Representative (Farsi &amp; English) to deliver exceptional customer service across a multilingual support environment. This role is responsible for assisting customers through inbound and outbound phone interactions, resolving inquiries, documenting customer cases, and ensuring a seamless customer experience across every touchpoint.
 
 
 
 
 
 The successful candidate will primarily support English-speaking customers while also providing assistance to Farsi-speaking customers as needed. Working as part of a global customer support team, you will serve as a trusted point of contact by delivering timely resolutions, navigating multiple systems, and maintaining a high standard of professionalism and empathy throughout every interaction.
 
 
 Success in this position requires excellent communication skills, confidence in handling high call volumes, strong problem-solving abilities, and the flexibility to work rotating shifts aligned with U.S. business hours. The ideal candidate is customer-focused, adaptable, detail-oriented, and passionate about delivering outstanding service.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Communication
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional, courteous, and timely manner.
 </li>
 <li>
 Deliver exceptional customer service while resolving customer inquiries, requests, and concerns.
 </li>
 <li>
 Provide clear, accurate, and empathetic support throughout every customer interaction.
 </li>
 <li>
 Build positive customer relationships by demonstrating professionalism, patience, and active listening.
 </li>
 <li>
 Escalate complex customer issues through appropriate internal channels when necessary.
 </li>
 </ul>
 
 
 Multilingual Customer Assistance
 
 
 <ul>
 <li>
 Primarily support English-speaking customers across various customer service scenarios.
 </li>
 <li>
 Provide support in Farsi for customers requiring bilingual assistance.
 </li>
 <li>
 Ensure language support is delivered with accuracy, professionalism, and cultural awareness.
 </li>
 <li>
 Maintain consistent service quality across both supported languages.
 </li>
 </ul>
 
 
 Case Documentation &amp; System Navigation
 
 
 <ul>
 <li>
 Accurately document customer interactions, resolutions, and case details within internal systems.
 </li>
 <li>
 Navigate multiple applications and support platforms while actively assisting customers.
 </li>
 <li>
 Maintain complete and organized customer records in accordance with established procedures.
 </li>
 <li>
 Follow all workflows, documentation standards, and client service protocols.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Meet established productivity, quality, and customer satisfaction goals.
 </li>
 <li>
 Effectively manage back-to-back customer interactions while maintaining attention to detail.
 </li>
 <li>
 Balance multiple priorities in a fast-paced, phone-based support environment.
 </li>
 <li>
 Demonstrate sound judgment and problem-solving skills to deliver efficient customer resolutions.
 </li>
 </ul>
 
 
 Team Collaboration &amp; Compliance
 
 
 <ul>
 <li>
 Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
 </li>
 <li>
 Participate in onboarding, training sessions, coaching, and ongoing professional development.
 </li>
 <li>
 Adhere to company policies, security standards, confidentiality requirements, and client procedures.
 </li>
 <li>
 Contribute to a positive, collaborative, and customer-first team culture.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience &amp; Education
 
 
 <ul>
 <li>
 High School Diploma or equivalent required.
 </li>
 <li>
 Minimum 1&ndash;2 years of experience in customer service, call center operations, phone support, or a similar customer-facing role.
 </li>
 <li>
 Experience supporting U.S.-based customers is preferred.
 </li>
 <li>
 Previous experience within healthcare, insurance, or service-based industries is considered an advantage.
 </li>
 </ul>
 
 
 Language &amp; Communication Skills
 
 
 <ul>
 <li>
 Excellent spoken and written English with a clear, professional communication style.
 </li>
 <li>
 
 Mandatory fluency in spoken Farsi.
 
 </li>
 <li>
 Strong verbal communication skills with the ability to build rapport and confidently handle customer conversations in both languages.
 </li>
 <li>
 Excellent active listening, interpersonal, and conflict resolution skills.
 </li>
 </ul>
 
 
 Technical &amp; Functional Skills
 
 
 <ul>
 <li>
 Comfortable working across multiple systems while managing live customer interactions.
 </li>
 <li>
 Strong computer literacy and ability to quickly learn new software applications.
 </li>
 <li>
 Ability to accurately document customer interactions while maintaining productivity.
 </li>
 <li>
 Reliable high-speed internet connection and a professional remote work environment.
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Customer-first mindset with a passion for delivering exceptional service.
 </li>
 <li>
 Ability to remain calm, composed, and solution-oriented under pressure.
 </li>
 <li>
 Strong multitasking, organizational, and time management skills.
 </li>
 <li>
 Excellent attention to detail and accuracy.
 </li>
 <li>
 Self-motivated with the ability to work independently while contributing effectively within a team.
 </li>
 <li>
 Adaptable and comfortable in a fast-paced, performance-driven environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you'll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities.
 
 
 
 
 
 We protect your peace of mind by offering a competitive starting base salary of
 
 USD 750 for the first three months
 
 , with an increase upon successful completion of the probationary period. You'll also receive comprehensive health and life insurance, along with a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law.
 
 
 Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.
 
 
 
 
 
 
 Our Hiring Process
 
 
 
 
 Application Review:
 
 Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
 
 
 
 Edge Interview:
 
 You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.
 
 
 
 Client Interviews:
 
 Successful candidates finish an onboarding and training phase and are placed in client interviews to showcase their skills and align with specific client needs.
 
 
 
 Final Selection:
 
 Once a good match is made, you'll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.
 
 
 
 
 
 
 Why Choose Edge?
 
 
 <ul>
 <li>
 Be part of a dynamic, global community that values your skills.
 </li>
 <li>
 Work on projects that make a real difference in people's lives.
 </li>
 <li>
 Enjoy a clear path for career growth and development.
 </li>
 <li>
 Be a part of a people-first and talent-centric culture.
 </li>
 </ul>
 
 
 
 
 
 Talent Boilerplate
 
 
 
 At Edge, we're on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That's why we've created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you're worth.
 
</div>

Customer Support Representative - Farsi

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