customer support advisor

Concentrix

<div>English Customer Support Advisor &ndash; Greater Cairo | Leading Beauty &amp; Skincare Brands
As an Advisor I on a blended support program, you&rsquo;ll interface with customers via inbound/outbound calls, chats, emails, and online support. You&rsquo;ll deliver service, resolve routine issues, and help customers get the most out of premium skincare and beauty products.
Why this role?
 
You&rsquo;ll support leading beauty brands known for innovative, 5-star rated skincare and personal care products used daily by customers worldwide. This is a chance to work for a fast-growing, customer-focused company in the beauty and wellness space.
In this role, you&rsquo;ll:
<ul><li>Be the friendly voice of top skincare and beauty brands, delivering high-quality support via phone, email, and chat.</li>
<li>Assist customers with product inquiries, usage guidance, order support, and troubleshooting.</li>
<li>Build deep knowledge of skincare products, ingredients, and routines to provide confident, accurate solutions.</li>
<li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li>
<li>Create positive customer experiences through personalized assistance and clear communication.</li>
<li>Collaborate within a dynamic, supportive team to hit shared service and performance goals.</li>
</ul>Essential Functions / Core Responsibilities:
<ul><li>Meet contractual KPIs for service delivery and customer satisfaction.</li>
<li>Clarify customer needs using probing and decision-support tools.</li>
<li>Listen actively, show empathy, and build strong customer rapport.</li>
<li>Greet customers in a courteous, friendly, professional manner.</li>
<li>Maintain working knowledge of client skincare products, ingredients, and usage guidelines.</li>
<li>Document interactions accurately in account records.</li>
<li>Participate in initiatives to improve customer satisfaction and business performance.</li>
<li>Identify opportunities to educate customers on additional products and services when appropriate.</li>
</ul>Candidate Profile:
<ul><li>Skincare experience is a plus &ndash; prior work in beauty retail, skincare consulting, customer service for beauty brands, or similar roles required.</li>
<li>High school diploma required; relevant experience is a plus.</li>
<li>Excellent communication, interpersonal, and customer engagement skills in English.</li>
<li>Comfortable in a fast-paced, performance-driven environment.</li>
<li>Strong multitasking, prioritization, and adaptability.</li>
<li>Basic computer skills and ability to navigate multiple systems.</li>
<li>Works well independently and collaboratively.</li>
<li>Detail-oriented, dependable, and professional.</li>
<li>Patient, composed, and solution-focused.</li>
<li>Flexible to work rotating shifts as required.</li>
<li>Strong problem-solving with a customer-centric mindset.</li>
<li>Knowledge and passion for skincare and beauty products.</li>
</ul>Career Framework Role: 
This entry-level role operates within defined processes under close supervision. You&rsquo;ll gain product-specific knowledge of skincare and beauty and build a foundation for growth through continuous learning and performance development.
What We Offer:
<ul><li>Competitive salary</li>
<li>Transportation provided
</li><li>Medical &amp; social insurance</li>
<li>Fast-track promotions within 6 months</li>
<li>Exposure to the beauty, skincare, and consumer goods sector</li>
<li>Supportive, inclusive, growth-focused work environment</li>
</ul>Additional Information: 
Program requirements, responsibilities, and expectations may vary based on operational needs.
Disclaimer:
 
Statements above describe the general nature and level of work. They are not an exhaustive list of all responsibilities or skills. Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</div>

English Customer Support Advisor – Greater Cairo | Top Skincare Brands

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Insurance sector
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Insurance sector

Bulgari

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>CLIENT ADVISOR AND SALES SUPPORT (Mandarin Speaker preferably)
Your Mission
To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3><ul><li>Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.
</li><li>Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.
</li><li>Establish and develop relationship with existing clients and engage new customers to the brand.
</li><li>Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
</li><li>Contribute to the store and service KPIs achievement
</li><li>Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.
</li><li>Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).
</li><li>Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
</li><li>Ensure that all front area of the shop is clean and products are displayed as per VM guidelines.
</li><li>Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored
</li><li>Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems&hellip;)
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3>The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 5 years of sales experience within Bulgari or a similar role within luxury/fashion brand. Customer Relationship Management techniques and High Jewelry/ High End experience is a must. Proficiency in English written and verbal is essential
To succeed within this role, you should hold strong customer service and negotiation skills, strong knowledge of High End and High Jewelry and work with integrity and respect to ensure operational effectiveness. Strong business awareness and the ability to network to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills and store procedures is also required.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">BVLGARI
 
MAISON
 
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
 
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
 
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div>

Client Advisor and Sales Support (Mandarin Speaker preferably)

Emirates Islamic

<div>Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.
Job Overview:
As a Customer Care Advisor at Emirates NBD, your role is to provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. To provide consistently an excellent service to all customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.
Key Responsibilities :
<ul><li>Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.
</li><li>Educating customers about banking products and services to meet their financial needs.
</li><li>Identifying sales opportunities and cross-selling banking products, such as loans, credit cards, and investment accounts.
</li><li>Resolving customer complaints and issues in a timely and professional manner.
</li><li>Adhering to banking regulations and procedures to ensure compliance and security.
</li><li>Maintaining a clean and organized work environment within the branch.
</li><li>Collaborating with other team members to achieve branch goals and objectives.
</li><li>Participating in training and development programs to enhance knowledge of banking products, services, and procedures.
</li><li>Upholding a high standard of professionalism and integrity in all interactions with customers and colleagues.
</li></ul>Skills and Experience:
<ul><li>Hold a bachelors' degree or equivalent (Any Specialization)
</li><li>General awareness of banking segment
</li><li>Excellent interpersonal skills
</li><li>Attention to detail.
</li><li>Problem solving
</li><li>From 0 to 5 years experience
</li></ul>There&rsquo;s never been a better time to join Emirates NBD.
We&rsquo;re one of the region&rsquo;s most recognizable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.</div>

Customer Care Advisor - Abu Dhabi (UAE Nationals Only)

Customer Care Advisor - Dubai (UAE Nationals Only)

Emirates NBD

CHANEL

<div>Your role @ CHANEL
At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
The Client Service Advisor (CSA) will act as the first line of contact in addressing clients&rsquo; queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL&rsquo;s products and heritage, flexibly address clients&rsquo; needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
The impact you can create at CHANEL<ul><li>
The main responsibility is to act as the first line of contact in addressing clients' inquiries over the Phone, WhatsApp and Email, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.</li><li>
Engage clients and build long-term relationships by going the extra mile, keeping in mind clients&rsquo; satisfaction as a core service value.</li><li>
Demonstrate sound understanding and knowledge of CHANEL&rsquo;s products and services to be able to address majority of daily inquiries.</li><li>
Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor.</li><li>
Build strong relationships with boutiques and other stakeholders and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.</li><li>
Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.</li><li>
Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.</li><li>
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events &amp; campaign).</li></ul>
You are energized by&hellip;<ul><li>
Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.</li><li>
Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.</li><li>
Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.</li><li>
Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.</li><li>
An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.</li><li>
A workplace that provides you with opportunities to develop and supports you to be at your best.</li></ul> 
What you can bring to the team&hellip;<ul><li>
Demonstrated client care experience and the ability to proactively address clients&rsquo; needs and resolve issues independently.</li><li>
Demonstrated experience in Client Care Centers and E-commerce within the luxury industry, with a strong ability to understand client needs and expectations while maintaining an appropriate and refined tone of voice.</li><li>
Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.</li><li>
A positive attitude, empathy and resilience when addressing clients&rsquo; queries and needs.</li><li>
Demonstrated agility to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.</li><li>
Possesses a &lsquo;growth mindset&rsquo; and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.</li></ul>
What you will learn / What CHANEL can offer you&hellip;<ul><li>
Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.</li><li>
Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.</li></ul>
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.</div>

Client Service Advisor

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English Customer Support Advisor – Greater Cairo | Top Skincare Brands

Customer Service Advisor - Arabic and English Speaker - Insurance sector

Client Advisor and Sales Support (Mandarin Speaker preferably)

Customer Care Advisor - Abu Dhabi (UAE Nationals Only)

Customer Care Advisor - Dubai (UAE Nationals Only)

Customer Care Advisor - Dubai (UAE Nationals Only)

Client Service Advisor