customer support advisor

Talent 360 ME

<div>
 
 Role Overview
 
 
 
 This position serves as the main point of contact for customers and merchants utilizing the WhatsApp ordering system. The specialist manages incoming inquiries related to order management, product information, merchant onboarding assistance, and complaint handling. Any technical issues that exceed first-level support are escalated to the external technical team with comprehensive documentation.
 
 
 
 Key Responsibilities
 
 
 
 <li>
 Customer Inquiry Handling
 </li>
 <li>
 Respond promptly and professionally to customer messages received via WhatsApp
 </li>
 <li>
 Provide assistance with order placement, tracking, changes, and cancellations
 </li>
 <li>
 Address complaints concerning delivery, payments, and product-related problems
 </li>
 <li>
 Maintain a warm and brand-aligned tone in all customer communications
 </li>
 <li>
 Merchant Support
 </li>
 <li>
 Assist merchants with questions about product listings, order visibility, and status updates
 </li>
 <li>
 Help merchants understand the WhatsApp ordering process
 </li>
 <li>
 Communicate merchant feedback to internal teams
 </li>
 <li>
 Technical Escalation
 </li>
 <ul>
 <li>
 Detect and document technical problems such as flow disruptions, message delivery issues, and bot malfunctions
 </li>
 <li>
 Create detailed escalation tickets including reproduction steps, screenshots, and impact on customers
 </li>
 <li>
 Coordinate with the external technical team on unresolved cases and inform relevant parties about resolution timelines
 </li>
 <li>
 Documentation &amp; Reporting
 </li>
 <ul>
 <li>
 Record all interactions and resolutions in the assigned CRM or tracking tool
 </li>
 <li>
 Notify the team lead of recurring issues for trend analysis
 </li>
 <li>
 Assist in updating FAQs and the knowledge base
 
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 At least 2 years of experience in customer support, operations support, or a comparable client-facing role
 </li>
 <li>
 Excellent written communication skills in Arabic and English; bilingual proficiency is advantageous for mixed markets
 </li>
 <li>
 Experience with WhatsApp Business or similar messaging-based customer service platforms
 </li>
 <li>
 Basic knowledge of e-commerce or food and beverage ordering processes
 </li>
 <li>
 Capability to identify and clearly describe technical issues without necessarily solving them
 </li>
 <li>
 Familiarity with CRM systems, help desk software, or support ticketing platforms such as Freshdesk, Zendesk, Notion, or Sheets
 </li>
 <li>
 High attention to detail, a sense of ownership, and the ability to remain calm under pressure
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Previous experience supporting WhatsApp Business API workflows or chatbot solutions
 </li>
 <li>
 Background in merchant operations or marketplace platforms
 </li>
 <li>
 Knowledge of Microsoft Teams or equivalent tools for internal collaboration
 </li>
 </ul>
</div>

Customer & Merchant Support Advisor

Talent 360

<div>Role Overview 
This position serves as the main point of contact for customers and merchants utilizing the WhatsApp ordering system. The specialist manages incoming inquiries related to order management, product information, merchant onboarding assistance, and complaint handling. Any technical issues that exceed first-level support are escalated to the external technical team with comprehensive documentation.
Key Responsibilities<ul><li>
Customer Inquiry Handling
</li><li><ul><li>Respond promptly and professionally to customer messages received via WhatsApp</li><li>
Provide assistance with order placement, tracking, changes, and cancellations</li><li>
Address complaints concerning delivery, payments, and product-related problems</li><li>
Maintain a warm and brand-aligned tone in all customer communications</li></ul></li></ul><ul><li>
Merchant Support
</li><li><ul><li>Assist merchants with questions about product listings, order visibility, and status updates</li><li>
Help merchants understand the WhatsApp ordering process</li><li>
Communicate merchant feedback to internal teams</li></ul></li></ul><ul><li>
Technical Escalation
</li><li><ul><li>Detect and document technical problems such as flow disruptions, message delivery issues, and bot malfunctions</li><li>
Create detailed escalation tickets including reproduction steps, screenshots, and impact on customers</li><li>
Coordinate with the external technical team on unresolved cases and inform relevant parties about resolution timelines</li></ul></li></ul><ul><li>
Documentation &amp; Reporting
</li><li><ul><li>Record all interactions and resolutions in the assigned CRM or tracking tool</li><li>
Notify the team lead of recurring issues for trend analysis</li><li>
Assist in updating FAQs and the knowledge base</li></ul></li></ul> 
Requirements 
Required Skills &amp; Qualifications<ul><li>
At least 2 years of experience in customer support, operations support, or a comparable client-facing role</li><li>
Excellent written communication skills in Arabic and English; bilingual proficiency is advantageous for mixed markets</li><li>
Experience with WhatsApp Business or similar messaging-based customer service platforms</li><li>
Basic knowledge of e-commerce or food and beverage ordering processes</li><li>
Capability to identify and clearly describe technical issues without necessarily solving them</li><li>
Familiarity with CRM systems, help desk software, or support ticketing platforms such as Freshdesk, Zendesk, Notion, or Sheets</li><li>
High attention to detail, a sense of ownership, and the ability to remain calm under pressure</li></ul>
Preferred Qualifications<ul><li>
Previous experience supporting WhatsApp Business API workflows or chatbot solutions</li><li>
Background in merchant operations or marketplace platforms</li><li>
Knowledge of Microsoft Teams or equivalent tools for internal collaboration</li></ul></div>

Property Finder

<div>Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
Position Title: Premium Partner Support Advisor
Reports To: Partner Support Team Leader
Position Summary:
As a Premium Partner Support Advisor, you are a senior level advisor and part of an elite team dedicated to supporting Property Finder&rsquo;s most high-value clients. You will deliver an exceptional, proactive, and highly personalised support experience that reflects the importance of our premium partners to our business - including Edge &amp; Diamond Customers, Enterprise Customers, Selected Strategic partners, who represent a significant share of the company&rsquo;s revenue and long-term growth, as well as supporting selected internal product and commercial teams. This role provides a white-glove style, high-touch, and proactive support, ensuring these partners receive faster response times, faster resolutions, and a more tailored service than standard support. You will manage complex cases, work closely with senior client stakeholders, and collaborate with internal product and commercial teams to protect and grow high-value relationships. Your focus is not only on issue resolution but on driving measurable business outcomes including reduced churn, higher retention value, improved trust measured by CSAT &amp; NPS &amp; driving business value through increased product adoption, cross sell and upsell and exclusivity. You will also act as the expert within Property Finder, working very closely with internal stakeholders such as Business Consultants and Customer Success Partners to protect and grow our most strategic relationships. Ultimately, your purpose is to ensure our top-tier partners experience superior service that strengthens loyalty, drives retention, and increases long-term value. By aligning with our mission to transform living for the better across the region and fulfilling our brand promise, this role reinforces Property Finder&rsquo;s leadership in the market and contributes to sustainable business growth.
Key Responsibilities -
<ul><li>Act as the single point of contact for the portfolio of high value partners, providing white-glove style support via all communication channels (email, phone, chat, video).
</li><li>Provide priority response and accelerated SLAs, ensuring premium partners consistently experience superior service levels versus standard support.
</li><li>Take end-to-end ownership of partner issues, ensuring right-first-time outcomes with no handovers unless specialist technical escalation is required.
</li><li>Resolve complex product, technical, and operational issues using advanced product knowledge and cross-functional collaboration.
</li><li>Handle high-stakes escalations involving partner CEOs, Directors, and senior decision-makers with confidence and professionalism.
</li><li>Proactively monitor partner accounts to identify potential issues, address risks early, and drive continuous satisfaction.
</li><li>Manage high-value escalations with empathy, professionalism, and accountability, ensuring confidence from both clients and internal stakeholders.
</li><li>Partner with Business Consultants, Customer Success Partners, and Product teams to resolve complex challenges and deliver a seamless partner experience. This may include visiting customers directly to resolve major issues or concerns they have.
</li><li>Provide insights and feedback from premium clients to influence internal decisions and service improvements.
</li><li>Support commercial teams during key renewals or escalations, ensuring premium partners experience best-in-class service.
</li><li>Co-own some client success outcomes with BC&rsquo;s and CSPs, ensuring seamless and enhanced renewal, upsell enablement, product adoption and strategic account support.
</li><li>Contribute directly to key business metrics for premium segments, including for example Retention and renewal rates Retention value CSAT &amp; NPS Scores
</li><li>Value through improved product adoption and upsell/cross sell &amp; account exclusivity
</li><li>Maintain high standards of documentation and data accuracy to support internal decision-making and forecasting.
</li><li>Challenge existing processes and propose enhancements that improve speed, quality, and efficiency for premium clients.
</li><li>Contribute to premium service playbooks, templates, and knowledge resources to elevate overall service delivery.
</li><li>Stay ahead of market trends and competitor approaches to continuously raise the standard for premium service.
</li><li>Act as a role model for service excellence, demonstrating Property Finder&rsquo;s values and customer obsession in every interaction.
</li><li>Support the development of other advisors by sharing best practices, coaching on tone, ownership, and premium engagement standards.
</li></ul>The Person Desired Qualifications:
<ul><li>Bachelor&rsquo;s degree in Business Administration or a relevant field.
</li><li>Fluency in English (Arabic an advantage); able to communicate with polish, clarity, and professionalism at all levels.
</li><li>Advanced CRM proficiency with a data-driven approach to case management and reporting.
</li></ul>Expected years of experience:
<ul><li>3 - 5 years in customer support, account management, or a B2B client-facing role.
</li><li>Experience supporting enterprise, premium, or high-value clients is strongly preferred.
</li><li>Demonstrated success engaging senior client stakeholders (e.g., Directors, Owners, C-level). Skills
</li><li>Proven success in managing high-value clients with a focus on relationship building and long-term satisfaction.
</li><li>Ability to simplify complex issues, communicate confidently with senior decision-makers, and manage high-pressure situations.
</li><li>Expert problem-solver able to anticipate issues and influence cross-functional teams.</li><li>
Exceptional ownership mindset with the ability to independently drive outcomes and anticipate client needs.
</li><li>Strong commercial awareness. Understands partner value, lifetime value, and revenue impact.
</li><li>Commercial awareness and ability to balance customer and business priorities.
</li><li>Excellent written and verbal communication, able to adapt tone and style to suit senior stakeholders.
</li><li>Time management and prioritisation in a fast-paced, high-volume environment.
</li><li>Strong collaboration and influencing skills across cross-functional teams..
</li><li>Outstanding communication skills to convey information clearly and build strong relationships.
</li></ul>Behavioral competencies:
<ul><li>Passion for excellence and premium service delivery.
</li><li>High accountability and ownership; sees issues through to final resolution.
</li><li>Strategic thinker with a proactive mindset and continuous improvement focus.
</li><li>Calm and composed under pressure, always solution-focused.
</li><li>Trusted advisor who builds credibility quickly with internal and external senior stakeholders.
</li><li>Embodies Property Finder&rsquo;s values of trust, innovation, and customer obsession.
</li></ul><h3 class="jobSectionHeader">Our promise to talent</h3>
At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.<h2 class="jobSectionHeader">
Property Finder Guiding Principles</h2><div><div><div><div><div><div><div><ul><li>
Think Future First</li><li>
Data Beats Opinions, Speed Beats Perfection</li><li>
Optimise for Impact</li><li>
Act Like An Owner</li><li>
The Biggest Risk is Taking no Risk at All</li></ul></div></div></div></div></div></div></div><div><div><h2 class="jobSectionHeader">
Find us at:</h2></div></div><h2 class="jobSectionHeader">
Twitter</h2><h2 class="jobSectionHeader">
Facebook</h2><h2 class="jobSectionHeader">
Instagram</h2><h2 class="jobSectionHeader">
Linkedin</h2><h2 class="jobSectionHeader">
Glassdoor</h2></div>

Premium Partner Support Advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

Future Group

<div>Company Description 
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience. 
Job Description 
Job Title: Customer Care Advisor
Key Responsibilities<ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul> 

Qualifications 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul></div>

Customer Care Advisor (BPO)

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Title:
 
 Premium Partner Support Advisor
 
 
 
 Reports To:
 
 Partner Support Team Leader
 
 
 
 Position Summary
 
 
 
 As a Premium Partner Support Advisor, you are a senior level advisor and part of an elite team dedicated to supporting Property Finder&rsquo;s most high-value clients. You will deliver an exceptional, proactive, and highly personalised support experience that reflects the importance of our premium partners to our business - including Edge &amp; Diamond Customers, Enterprise Customers, Selected Strategic partners, who represent a significant share of the company&rsquo;s revenue and long-term growth, as well as supporting selected internal product and commercial teams. This role provides a white-glove style, high-touch, and proactive support, ensuring these partners receive faster response times, faster resolutions, and a more tailored service than standard support. You will manage complex cases, work closely with senior client stakeholders, and collaborate with internal product and commercial teams to protect and grow high-value relationships. Your focus is not only on issue resolution but on driving measurable business outcomes including reduced churn, higher retention value, improved trust measured by CSAT &amp; NPS &amp; driving business value through increased product adoption, cross sell and upsell and exclusivity. You will also act as the expert within Property Finder, working very closely with internal stakeholders such as Business Consultants and Customer Success Partners to protect and grow our most strategic relationships. Ultimately, your purpose is to ensure our top-tier partners experience superior service that strengthens loyalty, drives retention, and increases long-term value. By aligning with our mission to transform living for the better across the region and fulfilling our brand promise, this role reinforces Property Finder&rsquo;s leadership in the market and contributes to sustainable business growth.
 
 
 
 Key Responsibilities -
 
 
 
 <ul>
 <li>
 Act as the single point of contact for the portfolio of high value partners, providing white-glove style support via all communication channels (email, phone, chat, video).
 </li>
 <li>
 Provide priority response and accelerated SLAs, ensuring premium partners consistently experience superior service levels versus standard support.
 </li>
 <li>
 Take end-to-end ownership of partner issues, ensuring right-first-time outcomes with no handovers unless specialist technical escalation is required.
 </li>
 <li>
 Resolve complex product, technical, and operational issues using advanced product knowledge and cross-functional collaboration.
 </li>
 <li>
 Handle high-stakes escalations involving partner CEOs, Directors, and senior decision-makers with confidence and professionalism.
 </li>
 <li>
 Proactively monitor partner accounts to identify potential issues, address risks early, and drive continuous satisfaction.
 </li>
 <li>
 Manage high-value escalations with empathy, professionalism, and accountability, ensuring confidence from both clients and internal stakeholders.
 </li>
 <li>
 Partner with Business Consultants, Customer Success Partners, and Product teams to resolve complex challenges and deliver a seamless partner experience. This may include visiting customers directly to resolve major issues or concerns they have.
 </li>
 <li>
 Provide insights and feedback from premium clients to influence internal decisions and service improvements.
 </li>
 <li>
 Support commercial teams during key renewals or escalations, ensuring premium partners experience best-in-class service.
 </li>
 <li>
 Co-own some client success outcomes with BC&rsquo;s and CSPs, ensuring seamless and enhanced renewal, upsell enablement, product adoption and strategic account support.
 </li>
 <li>
 Contribute directly to key business metrics for premium segments, including for example Retention and renewal rates Retention value CSAT &amp; NPS Scores
 </li>
 <li>
 Value through improved product adoption and upsell/cross sell &amp; account exclusivity
 </li>
 <li>
 Maintain high standards of documentation and data accuracy to support internal decision-making and forecasting.
 </li>
 <li>
 Challenge existing processes and propose enhancements that improve speed, quality, and efficiency for premium clients.
 </li>
 <li>
 Contribute to premium service playbooks, templates, and knowledge resources to elevate overall service delivery.
 </li>
 <li>
 Stay ahead of market trends and competitor approaches to continuously raise the standard for premium service.
 </li>
 <li>
 Act as a role model for service excellence, demonstrating Property Finder&rsquo;s values and customer obsession in every interaction.
 </li>
 <li>
 Support the development of other advisors by sharing best practices, coaching on tone, ownership, and premium engagement standards.
 
 
 </li>
 </ul>
 
 The Person Desired Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a relevant field.
 </li>
 <li>
 Fluency in English (Arabic an advantage); able to communicate with polish, clarity, and professionalism at all levels.
 </li>
 <li>
 Advanced CRM proficiency with a data-driven approach to case management and reporting.
 
 
 </li>
 </ul>
 
 Expected Years Of Experience
 
 
 
 <ul>
 <li>
 3 - 5 years in customer support, account management, or a B2B client-facing role.
 </li>
 <li>
 Experience supporting enterprise, premium, or high-value clients is strongly preferred.
 </li>
 <li>
 Demonstrated success engaging senior client stakeholders (e.g., Directors, Owners, C-level). Skills
 </li>
 <li>
 Proven success in managing high-value clients with a focus on relationship building and long-term satisfaction.
 </li>
 <li>
 Ability to simplify complex issues, communicate confidently with senior decision-makers, and manage high-pressure situations.
 </li>
 <li>
 Expert problem-solver able to anticipate issues and influence cross-functional teams.
 </li>
 <li>
 Exceptional ownership mindset with the ability to independently drive outcomes and anticipate client needs.
 </li>
 <li>
 Strong commercial awareness. Understands partner value, lifetime value, and revenue impact.
 </li>
 <li>
 Commercial awareness and ability to balance customer and business priorities.
 </li>
 <li>
 Excellent written and verbal communication, able to adapt tone and style to suit senior stakeholders.
 </li>
 <li>
 Time management and prioritisation in a fast-paced, high-volume environment.
 </li>
 <li>
 Strong collaboration and influencing skills across cross-functional teams..
 </li>
 <li>
 Outstanding communication skills to convey information clearly and build strong relationships.
 
 
 </li>
 </ul>
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Passion for excellence and premium service delivery.
 </li>
 <li>
 High accountability and ownership; sees issues through to final resolution.
 </li>
 <li>
 Strategic thinker with a proactive mindset and continuous improvement focus.
 </li>
 <li>
 Calm and composed under pressure, always solution-focused.
 </li>
 <li>
 Trusted advisor who builds credibility quickly with internal and external senior stakeholders.
 </li>
 <li>
 Embodies Property Finder&rsquo;s values of trust, innovation, and customer obsession.
 </li>
 <li>
 Property Finder Principles - Move fast and make things - Data beats opinions - Don&rsquo;t confuse motion with progress - Failure is success if we learn from it - People over pixels
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 Act Like An Owner
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find Us At
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Bvlgari

<div>
 Position
 
 
 
 CLIENT ADVISOR AND SALES SUPPORT
 
 
 
 BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.
 
 
 Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
 
 
 In Order To Complete Our Team Driven By Excellence And The Commitment, Of Creating a Working Environment Achieving Full Customer Satisfaction, Bulgari Middle East Is Looking For His Future
 
 
 Job responsibilities
 
 
 Your Mission Is To Provide An Inspirational, Luxurious Shopping Experience, Maximizing Every Sales Opportunity. Support Peers And Colleagues In Efficient Running Of The Boutique. Demonstrate Excellent Product Knowledge And Drive To Achieve Store Targets
 
 
 <ul>
 <li>
 Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
 </li>
 <li>
 Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.
 </li>
 <li>
 Establish and develop relationship with existing clients and engage new customers to the brand.
 </li>
 <li>
 Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
 </li>
 <li>
 Contribute to the store and service KPIs achievement.
 </li>
 <li>
 Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.
 </li>
 <li>
 Perform all CRM one to one activities.
 </li>
 <li>
 Apply all sales related procedures and guidelines.
 </li>
 <li>
 Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
 </li>
 <li>
 Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
 </li>
 <li>
 Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.
 
 
 </li>
 </ul>
 Profile
 
 
 The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential and Arabic is a strong asset.
 
 
 To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage.
</div>

Client Advisor & Sales Support, Doha

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Client Advisor & Sales Support, Doha