customer support advisor

Concentrix

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Customer Service Advisor &ndash; English Speakers - Hurghada
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Join Concentrix Today!
 <br/>
 <br/>
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 <br/>
 <br/>
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 <br/>
 <br/>
 <strong>
  In This Role, You'll
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be the friendly voice of leading brands, delivering high-quality support through phone, email, and chat.
  </li>
  <li>
   Assist customers with inquiries, order processing, troubleshooting, and guidance.
  </li>
  <li>
   Build deep product and service knowledge to deliver confident and accurate support.
  </li>
  <li>
   Handle customer issues with patience, professionalism, and a solution-oriented mindset.
  </li>
  <li>
   Create positive customer experiences through personalized assistance and clear communication.
  </li>
  <li>
   Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Functions / Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure service delivery meets contractual Key Performance Indicators (KPIs).
  </li>
  <li>
   Clarify customer requirements using effective probing and decision-support tools.
  </li>
  <li>
   Listen attentively, demonstrate empathy, and build strong customer rapport.
  </li>
  <li>
   Greet customers in a courteous, friendly, and professional manner following agreed procedures.
  </li>
  <li>
   Maintain working knowledge of client products and services.
  </li>
  <li>
   Prepare complete and accurate documentation, including account notations.
  </li>
  <li>
   Participate in initiatives aimed at improving customer satisfaction and business performance.
  </li>
  <li>
   Identify opportunities to offer additional products or services when appropriate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; relevant experience is an advantage.
  </li>
  <li>
   Excellent communication, interpersonal, and customer engagement skills.
  </li>
  <li>
   Comfortable working in a fast-paced, performance-driven environment.
  </li>
  <li>
   Strong multitasking, prioritization, and adaptability skills.
  </li>
  <li>
   Basic computer skills and system navigation capability.
  </li>
  <li>
   Ability to work independently and collaboratively within a team.
  </li>
  <li>
   Detail-oriented, dependable, and professional.
  </li>
  <li>
   Patient, composed, and solution-oriented in all customer interactions.
  </li>
  <li>
   Flexible to work rotating shifts as required.
  </li>
  <li>
   Strong problem-solving and analytical skills with a customer-centric mindset.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Career Framework Role
  <br/>
  <br/>
 </strong>
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary
  </li>
  <li>
   Transportation Provided
  </li>
  <li>
   Medical &amp; Social Insurance
  </li>
  <li>
   Fast track for promotions within 6 months
  </li>
  <li>
   Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
  </li>
  <li>
   Supportive, inclusive, and growth-focused work environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Program requirements, responsibilities, and expectations may vary based on operational needs and the sectors selected.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not an exhaustive list of all responsibilities, duties, or skills.
 <br/>
 <br/>
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>


Customer Service Advisor – English Speakers - Hurghada

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Customer Service Advisor &ndash; Arabic Speakers - Hurghada
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Join Concentrix Today!
 <br/>
 <br/>
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 <br/>
 <br/>
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 <br/>
 <br/>
 <strong>
  In This Role, You'll
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
  </li>
  <li>
   Assist customers with inquiries, order processing, troubleshooting, and guidance.
  </li>
  <li>
   Build deep product and service knowledge to deliver confident and accurate support.
  </li>
  <li>
   Handle customer issues with patience, professionalism, and a solution-oriented mindset.
  </li>
  <li>
   Create positive customer experiences through personalized assistance and clear communication.
  </li>
  <li>
   Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Functions / Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure service delivery meets contractual Key Performance Indicators (KPIs).
  </li>
  <li>
   Clarify customer requirements using effective probing and decision-support tools.
  </li>
  <li>
   Listen attentively, demonstrate empathy, and build strong customer rapport.
  </li>
  <li>
   Greet customers in a courteous, friendly, and professional manner following agreed procedures.
  </li>
  <li>
   Maintain working knowledge of client products and services.
  </li>
  <li>
   Prepare complete and accurate documentation, including account notations.
  </li>
  <li>
   Participate in initiatives aimed at improving customer satisfaction and business performance.
  </li>
  <li>
   Identify opportunities to offer additional products or services when appropriate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in Arabic and English, both written and verbal.
  </li>
  <li>
   High school diploma required; relevant experience is an advantage.
  </li>
  <li>
   Excellent communication, interpersonal, and customer engagement skills.
  </li>
  <li>
   Comfortable working in a fast-paced, performance-driven environment.
  </li>
  <li>
   Strong multitasking, prioritization, and adaptability skills.
  </li>
  <li>
   Basic computer skills and system navigation capability.
  </li>
  <li>
   Ability to work independently and collaboratively within a team.
  </li>
  <li>
   Detail-oriented, dependable, and professional.
  </li>
  <li>
   Patient, composed, and solution-oriented in all customer interactions.
  </li>
  <li>
   Flexible to work rotating shifts as required.
  </li>
  <li>
   Strong problem-solving and analytical skills with a customer-centric mindset.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Career Framework Role
  <br/>
  <br/>
 </strong>
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary
  </li>
  <li>
   Transportation Provided
  </li>
  <li>
   Medical &amp; Social Insurance
  </li>
  <li>
   Fast track for promotions within 6 months
  </li>
  <li>
   Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
  </li>
  <li>
   Supportive, inclusive, and growth-focused work environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 <br/>
 <br/>
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>


Customer Service Advisor – Arabic Speakers - Hurghada

Jadeer

<div><p><b>Jadeer </b>is hiring a<b> </b><b>Customer Care Advisor</b> on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.</p><h4 class="jobSectionHeader"><b>
Job Title: </b><b>Customer Care Advisor</b></h4><h5 class="jobSectionHeader"><b>
Key Responsibilities</b></h5><ul><li><p>
Handle inbound and outbound customer calls in a professional and timely manner.</p></li><li><p>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</p></li><li><p>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</p></li><li><p>
Accurately document customer interactions and update CRM systems with relevant information.</p></li><li><p>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</p></li><li><p>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</p></li><li><p>
Stay updated on products, services, policies, and ongoing promotions.</p></li><li><p>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</p></li></ul><h5 class="jobSectionHeader"><b>
Qualifications &amp; Requirements</b></h5><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</p></li><li><p>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</p></li><li><p>
Excellent verbal communication skills in English and Arabic.</p></li><li><p>
Strong problem-solving abilities and customer-oriented mindset.</p></li><li><p>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</p></li><li><p>
Proficiency in using CRM systems and basic computer applications.</p></li><li><p>
Flexibility to work rotational shifts, including weekends and public holidays if required.</p></li><li><p>
Strong interpersonal skills, adaptability, and a positive attitude.</p></li></ul><p></p><p>
If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.</p></div><p></p>

Customer Care Advisor (BPO)

COBBLESTONE AUTO SPA

<div><div><div><div><div><p><b>JOB TITLE:</b></p></div><div><br>
<p>
Customer Service Advisor</p></div></div><div><br>
<div>
<p><b>FLSA STATUS:</b></p></div><div><br>
<p>
Non-Exempt</p></div></div><div><br>
<div>
<p><b>JOB STATUS:</b></p></div><div><br>
<p>
Full Time or Part Time</p></div></div><div><br>
<div>
<p><b>LOCATION:</b></p></div><div><br>
<p>
Site</p></div></div><div><br>
<div>
<p><b>REPORTS TO:</b></p></div><div><br>
<p>
Site Manager, Assistant Site Manager, or Lube Manager (varies based on</p>
<p>
business need)</p></div></div><div><br>
<div>
<p><b>DIRECT/ INDIRECT REPORTS:</b></p></div><div><br>
<p>
None</p></div></div><div><br>
<div>
<p><b>EFFECTIVE DATE:</b></p></div><div><br>
<p>
6/1/2025</p></div></div><br>
</div>
</div><p></p><h4 class="jobSectionHeader"><b>Position Overview</b></h4><br>
<p></p>
<p>
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.</p><br>
<p></p>
<p><b>
Essential Functions (Other Duties as Assigned)</b></p>
<ul>
<li>Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)</li>
<li>Identify customer needs through open-ended questions and active listening</li>
<li>Educate customers on available wash and detail packages, highlighting features, benefits, and value</li>
<li>Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)</li>
<li>Promote and sell memberships, including Fast Pass and Unlimited programs</li>
<li>Present and explain current promotions and incentives to encourage additional purchases</li>
<li>Assist customers with payment transactions at the kiosk and answer general inquiries</li>
<li>Overcome objections with professionalism and empathy to guide customers to the best solutions</li>
<li>Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns</li>
<li>Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs</li>
<li>Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment</li>
<li>Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep</li>
<li>Perform other duties as assigned to support the team and site performance</li></ul><br>
<p></p>
<p><b>
Education and Experience</b></p>
<ul>
<li>High School Diploma or equivalent preferred, not required</li>
<li>Prior customer service or sale experience preferred, not required</li>
<li>Must be able to successfully pass a background check in accordance with company policies and applicable laws</li>
<li>Must be at least 16 years of age (or older where required by law or safety regulations)</li>
<li>Valid driver&rsquo;s license preferred (may be required depending on location and responsibilities)</li></ul><br>
<p>
</p><h5 class="jobSectionHeader"><b>Knowledge, Skills, and Abilities</b></h5><br>
<p></p>
<h5 class="jobSectionHeader"><b>
Knowledge</b></h5>
<ul><li>Basic understanding of customer service principles and practices</li>
<li>Familiarity with point-of-sale systems</li>
<li>Awareness of Spotless Brands&rsquo; wash services, detain offerings, and membership options</li>
<li>General knowledge of company policies and operational procedures</li>
</ul><h5 class="jobSectionHeader"><b>Skills</b></h5>
<ul><li>Excellent communication skills, including active listening and clear, persuasive speaking skills</li>
<li>Strong customer service and people skills; ability to build rapport quickly</li>
<li>Sales-minded with the ability to highlight value and drive conversions</li>
<li>Effective organizational and time management skills</li>
<li>Ability to multitask in a fast-paced, customer-facing environment</li>
</ul><h5 class="jobSectionHeader"><b>Abilities</b></h5>
<ul><li>Ability to work independently while remaining team focused</li>
<li>Ability to remain calm and professional under pressure or high-volume periods</li>
<li>Ability to adapt communication style to meet different customer needs and personalities</li>
<li>Ability to operate or learn to operate point-of-sale and kiosk systems</li>
<li>Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks</li>
<li>Ability to work flexible hours, including evenings, weekends, and holidays</li></ul><br>
<p></p>
<h5 class="jobSectionHeader"><b>
Physical Requirements</b></h5>
<ul><li>Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time</li>
<li>Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder</li>
<li>Ability to twist, carry, reach, push, and pull frequently</li>
<li>Ability to lift and carry 50 pounds without assistance for work-related materials</li>
<li>Ability to work outdoors and be efficient in all weather conditions</li>
<li>Ability to work on your feet in a fast-paced, physically active environment</li>
<li>Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas</li>
<li>Use of personal protective equipment (gloves, eyewear, etc.. ) as required</li>
<li>Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise</li></ul><br>
<p></p>
<p><i>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.</i></p>
<p><i>
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.</i></p>
<p><i>
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.</i></p><br>
<p></p>
<p><i>
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: </i><i>https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf</i> <i>and </i><i>https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf</i></p></div>

Customer Service Advisor - Flex

<div><p>Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.</p>
<p></p><p>Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.</p>
<p></p><p><b>In this role, you'll:</b></p>
<ul><li>Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.</li></ul>
<ul><li>Assist customers with inquiries, order processing, troubleshooting, and guidance.</li></ul>
<ul><li>Build deep product and service knowledge to deliver confident and accurate support.</li></ul>
<ul><li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li></ul>
<ul><li>Create positive customer experiences through personalized assistance and clear communication.</li></ul>
<ul><li>Collaborate within a dynamic and supportive team to achieve shared service and performance goals.</li></ul>
<p></p><p><b>Essential Functions / Core Responsibilities:</b></p>
<ul><li>Ensure service delivery meets contractual Key Performance Indicators (KPIs).</li></ul>
<ul><li>Clarify customer requirements using effective probing and decision-support tools.</li></ul>
<ul><li>Listen attentively, demonstrate empathy, and build strong customer rapport.</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner following agreed procedures.</li></ul>
<ul><li>Maintain working knowledge of client products and services.</li></ul>
<ul><li>Prepare complete and accurate documentation, including account notations.</li></ul>
<ul><li>Participate in initiatives aimed at improving customer satisfaction and business performance.</li></ul>
<ul><li>Identify opportunities to offer additional products or services when appropriate.</li></ul>
<p></p><p><b>Candidate Profile:</b></p>
<ul><li>Proficiency in German and English, both written and verbal.</li></ul>
<ul><li>High school diploma required; relevant experience is an advantage.</li></ul>
<ul><li>Excellent communication, interpersonal, and customer engagement skills.</li></ul>
<ul><li>Comfortable working in a fast-paced, performance-driven environment.</li></ul>
<ul><li>Strong multitasking, prioritization, and adaptability skills.</li></ul>
<ul><li>Basic computer skills and system navigation capability.</li></ul>
<ul><li>Ability to work independently and collaboratively within a team.</li></ul>
<ul><li>Detail-oriented, dependable, and professional.</li></ul>
<ul><li>Patient, composed, and solution-oriented in all customer interactions.</li></ul>
<ul><li>Flexible to work rotating shifts as required.</li></ul>
<ul><li>Strong problem-solving and analytical skills with a customer-centric mindset.</li></ul>
<p></p><p><b>Career Framework Role:</b></p>
<p>Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.</p>
<p></p><p><b>What We Offer:</b></p>
<ul><li>Competitive Salary</li></ul>
<ul><li>Transportation Provided</li></ul>
<ul><li>Medical &amp; Social Insurance</li></ul>
<ul><li>Fast track for promotions within 6 months</li></ul>
<ul><li>Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)</li></ul>
<ul><li>Supportive, inclusive, and growth-focused work environment</li></ul>
<p></p><p><b>Additional Information:</b></p>
<p>Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.</p>
<p></p><p><b>Disclaimer:</b></p>
<p>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.</p>
<p>Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</p></div>

Customer Service Advisor – German Speakers - Cairo

Bulgari

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The <b>Client Advisor Support </b>plays a crucial role in maintaining a seamless and efficient luxury retail environment by providing comprehensive operational and sales support to Client Advisors. The Client Advisor Support ensures a welcoming and organized store, facilitates smooth transactions, and support in delivering an exceptional Client experience.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Support Client Advisors in Delivering Selling Experience
</b></p><ul><li><b>Assist Client Advisors with preparing for client appointments </b>by organizing product selections, setting up presentation areas, or gathering client-related information.
</li></ul><ul><li><b>Support Client Advisors in delivering selling experience by assisting in product presentation, hospitality offer, check out procedures and packaging </b>.
</li></ul><ul><li>Support Client Advisors in offering <b>CARE services </b>.
</li></ul><ul><li><b>Be attentive to client needs </b>that may arise during their shopping experience and communicate these effectively to relevant staff.
</li></ul><p><b>Manage Back-end Activities
</b></p><ul><li><b>Handle backend tasks </b>such as stock checks, reserving items, or preparing merchandise for display to ensure Client Advisors can concentrate on clients&rsquo; interaction.
</li></ul><ul><li><b>Provide logistical support </b>during client interactions such as fetching different sizes/colors of products or showcasing additional items at the Client Advisor&rsquo;s request.
</li></ul><p><b>Maintain Store Ambiance
</b></p><ul><li><b>Maintain store ambiance </b>and keep all selling spaces organized and replenished throughout the day, ensuring that Client Advisors have access to well-maintained product displays.
</li></ul><ul><li>Act as a key player to maintain <b>coordination </b>between Sales Team, Host and Cashier.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li><b>Client-centric
</b></li></ul><ul><li><b>Organized </b>and <b>efficient
</b></li></ul><ul><li><b>Detail-oriented </b>with the ability to manage multiple tasks simultaneously
</li></ul><ul><li>Able to work in a <b>fast-paced </b>and <b>target-oriented environment
</b></li></ul><ul><li><b>Interpersonal Savviness
</b></li></ul><ul><li><b>Collaboration </b>, being able to <b>work in team
</b></li></ul><ul><li><b>Cultural Curiosity
</b></li></ul><ul><li><b>Brand Sensitivity
</b></li></ul><ul><li><b>Tech Savvy<br>
</b></li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
<br>
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
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Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of <i>Fondazione Bvlgari </i>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div><p></p>

Client Advisor Support

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 We&rsquo;re Concentrix. A global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
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  Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
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  In This Role, You'll
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   Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
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   Become a product pro, mastering the ins and outs of the latest trends.
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   Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
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   Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
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   Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
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  Essential Functions/Core Responsibilities
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   Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
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   Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
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   Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
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   Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
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   Maintain basic knowledge of client products and/or services.
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   Prepare complete and accurate work including appropriately notating accounts as required.
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   Participate in activities designed to improve customer satisfaction and business performance.
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   Offer additional products and/or services.
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  Candidate Profile
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   A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
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   Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
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   Ability to fluently communicate in the required language of support, both written and verbally.
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   Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
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   Basic computer navigation skills and PC Knowledge.
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   Ability to work as a team member, as well as independently.
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   Dependable with proficient attention to detail.
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   Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
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   Able to rotate shifts, as needed.
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   Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
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   Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
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  Based on location and/or program, additional experience/skills may be required
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   Job requirements may vary by country and will not contravene any local laws
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  Career Framework Role
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 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
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 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
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  Disclaimer
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 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
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 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
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Customer Service - Retail Advisors - English - Cairo

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