customer support advisor

Foundever

Req ID#: 414390
 
Cairo, Cairo, Egypt, EG
 
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Job Description: 
Come and work with us.
 
Do you want to contribute to an outstanding customer representative service?
 Are you Portuguese native or fluent with strong English communication skills?
 Looking to make your career abroad in a multicultural environment?
 So we have the perfect opportunity for you!
 
Your future project: join our Portuguese Customer Advisor team.
 
As a customer advisor specialist, your daily responsibilities will include:
 
Provide first contact resolutions to customer queries
 Offer specialized customer support through written and phone communication
 Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
 Meet and exceed our customer service quality goals, compliance regulations and productivity targets
 Create amazing customer experience that people value and we are proud of
 Be responsible to follow the direction of management and provide feedback
 
To succeed in the role, you will need to have: 
Native or proficient level of Portuguese (C2)
 Advanced level of English (at least C1) both verbal and written
 Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
 Analytical and problem solving skills with strong attention to detail
 Desire to learn and advance, be a curious investigator and problem solver
 Be a local candidate or willing to relocate to Cairo, Egypt
 
Benefits.
 Competitive wages
 Employee discounts
 Growth opportunities through various development programs
 Fun and engaging company-wide initiatives, including our EverBetter wellness program
 Job stability
 Life-long skills and experience
 Excellent work culture
 Go further with Foundever®
 
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 
Apply today!
 
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Portuguese Customer Advisor - Cairo, Egypt

United Federal Credit Union

<div>General Summary (What is done and why)
The Member Service Advisor (MSA) Service Queue reinforces and builds member relationships through efficient response to members' service requests and solicitation of new loan and deposit product purchases. Contact with members is via inbound &amp; outbound phone calls. This position is responsible for consistently exceeding member expectations by matching the full range of Credit Union products and services with an informed understanding of members' needs and making appropriate lending decisions based on established guidelines. MSA is responsible for effectively diagnosing and solving member&rsquo;s problems. 
Essential Functions, in Priority Order (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)
1. Act as the primary source of product information and service support for member and staff inquiries via phone, provide timely problem resolution and account maintenance. Time:65%
2. Sell and deliver all Credit Union investment and convenience products and services. Time: 15%
3. Provide accurate, complete, and consistent documentation. Time: 10%
4. Obtain and maintain a high level of knowledge of all Credit Union products and services. Time: 5%
 5. Participate in and contribute to training and team development. Time: 5% 
Education (Minimum education required to perform the duties of this position)
<ul><li> High school diploma or equivalent required.</li></ul> 
Experience (Minimum experience required to perform the duties of this position)
In addition to the education requirement:
<ul><li> Proven customer service/sales experience required.</li></ul> 
Knowledge, Skills and Abilities (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)
<ul><li> Excellent communication skills.</li></ul>
<ul><li> Good business writing skills.</li></ul>
<ul><li> Computer literacy and keyboarding skills.</li></ul>
<ul><li> Analysis and resolution skills.</li></ul>
<ul><li> Self-motivated with demonstrated sales skills.</li></ul>
<ul><li> Knowledge of Credit Union products, services, and banking regulations.</li></ul>
<ul><li> Ability and willingness to adapt to continual change.</li></ul> 
Required Competencies
<ul><li> Problem Solving</li></ul>
<ul><li> Dealing with Ambiguity</li></ul>
<ul><li> Time Management</li></ul>
<ul><li> Demonstrates Courage</li></ul>
<ul><li> Drive for Results</li></ul>
<ul><li> Interpersonal Savvy</li></ul>
<ul><li> Customer Focus</li></ul>
<ul><li> Integrity and Trust</li></ul>
<ul><li> Self-Development</li></ul>
<ul><li> Business Acumen</li></ul> 
 
Mental Requirements
<ul><li> Ability to identify member and staff needs.</li></ul>
<ul><li> Ability to use good judgment and make sound decisions quickly.</li></ul>
<ul><li> Ability to work under pressure.</li></ul>
<ul><li> Proven problem-solving abilities.</li></ul>
<ul><li> Ability to concentrate in a multi-task environment.</li></ul>
<ul><li> Ability to maintain a positive attitude when resolving member/staff issues.</li></ul> 
Tools and Equipment Used
<ul><li> All available general office equipment as needed.</li></ul>
<ul><li> All available computer software and hardware as needed.</li></ul> 
Working Relationships/Contacts (Positions with which incumbent has frequent contact)
<ul><li> Daily, personal/written/phone contact with MSA staff.</li></ul>
<ul><li> Daily, personal/written/phone contact with Credit Union managers.</li></ul>
<ul><li> Daily, personal/written/phone contact with Credit Union members.</li></ul> 
Physical Demands (Physical effort generally associated with this position)
Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading the computer screen. Must be able to talk and keyboard simultaneously. Deadlines, workloads, and pressure to achieve goals may cause increased stress levels. 
Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)
Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.
External - Some travel may be required; however, information on environmental conditions is not available. 
EOE/Vets/Disability</div>

Member Support Specialist - Inbound Calls

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

PTS Expeditionary Commuications

Job Overview PTS Expeditionary Communications is seeking a customer-focused and highly motivated Remote Chat Support Specialist to join our growing support team. In this role, you will serve as the first point of contact for customers, providing timely and professional assistance through live chat and other digital communication channels. You will resolve customer inquiries, troubleshoot basic issues, provide product information, and ensure every interaction delivers an exceptional customer experience. If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. You may be an excellent fit for this or other opportunities within our organization. We value individuals who build strong relationships, embrace continuous learning, respect diverse perspectives, act with integrity, and contribute positively to a collaborative team environment. Position SummaryThe Remote Chat Support Specialist is responsible for delivering prompt, accurate, and professional customer support through online chat, email, and other digital platforms. The ideal candidate is an excellent communicator with strong problem-solving skills, exceptional attention to detail, and a passion for helping customers while maintaining a positive brand experience. Key Responsibilities<ul><li>Respond to customer inquiries promptly through live chat, email, and other digital communication channels.</li><li>Provide accurate information regarding products, services, policies, and account-related questions.</li><li>Troubleshoot basic customer issues and resolve concerns efficiently or escalate complex matters when appropriate.</li><li>Document customer interactions accurately within the company's CRM or customer support platform.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during every interaction.</li><li>Collaborate with internal departments to resolve customer concerns and ensure timely follow-up.</li><li>Meet established response time, quality assurance, and customer satisfaction goals.</li><li>Identify recurring customer issues and recommend process improvements to enhance the customer experience.</li><li>Stay informed about company products, services, promotions, and internal procedures.</li><li>Perform additional customer support and administrative duties as assigned.</li></ul> QualificationsRequired<ul><li>High school diploma or equivalent.</li><li>Previous experience in customer service, chat support, help desk, call center, administrative support, or a related role.</li><li>Outstanding written communication skills with proper grammar, spelling, and professionalism.</li><li>Strong multitasking, organizational, and time management abilities.</li><li>Proficiency with Microsoft Office Suite and web-based customer support platforms.</li><li>Ability to type accurately while managing multiple customer conversations.</li><li>Strong problem-solving and critical thinking skills.</li><li>Ability to work independently in a remote environment with minimal supervision.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul> PreferredAssociate degree or additional customer service training.Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, Intercom, or similar customer support software.Previous experience supporting customers in a remote environment.Experience meeting customer satisfaction and performance metrics. Knowledge, Skills, and AbilitiesExcellent written communication and interpersonal skills.Strong customer service orientation with a positive, solution-focused attitude.Ability to remain calm and professional when handling challenging customer situations.Exceptional attention to detail and accuracy.Strong organizational and multitasking abilities.Ability to quickly learn new products, software, and internal processes.Commitment to maintaining confidentiality and protecting customer information.Ability to adapt to changing priorities in a fast-paced environment.Work Environment This is a fully remote position requiring a professional home office, reliable high-speed internet, and the ability to communicate effectively through chat, email, video conferencing, and collaboration platforms. The successful candidate must be self-motivated, dependable, and capable of working independently while contributing to a collaborative remote team. Why Join Us?Competitive compensationComprehensive health, dental, and vision insurance401(k) with company match (where applicable)Paid vacation, company holidays, and paid time offEmployee Assistance Program (EAP)Professional development and career advancement opportunitiesFlexible remote work environmentCollaborative and inclusive company cultureEmployee recognition and wellness programsOngoing training and continuous learning opportunities PTS Expeditionary Communications is an Equal Opportunity Employer committed to creating an inclusive workplace where diversity is valued and everyone has the opportunity to succeed. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Chat Support Specialist

Reliable Forklift Sales

Job Title: Live Chat Support Company: Reliable Forklift Sales Location: Atlanta, Georgia, United States Employment Type: Full-Time Salary: $18 - $23 USD per hour Job Overview Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and material handling products. We are dedicated to providing exceptional solutions and customer support to a diverse range of industries across North America. We are currently seeking a motivated and articulate Live Chat Support professional to join our dynamic team. The ideal candidate will be the first point of contact for our online customers, providing timely and accurate assistance to ensure an outstanding customer experience. This role is crucial for maintaining our reputation for excellent service and for driving customer satisfaction. Responsibilities * Engage with customers in a professional and friendly manner through our live chat platform. * Promptly respond to customer enquiries regarding product information, sales, rentals, and service options. * Provide accurate information about our range of forklifts and material handling equipment. * Assist customers with basic troubleshooting and guide them toward effective solutions. * Identify and escalate complex issues to the appropriate internal teams for resolution. * Maintain detailed and accurate records of all customer interactions within our CRM system. * Work to meet and exceed key performance indicators, including response times and customer satisfaction scores. * Develop a comprehensive knowledge of our products and services to effectively support our customers. Qualifications * Proven experience in a customer service role, with direct experience in live chat support being highly desirable. * Exceptional written communication skills, with a strong grasp of English grammar, spelling, and punctuation. * Excellent typing speed and accuracy. * Strong problem-solving abilities and the capacity to think critically under pressure. * Proficient in using computers and familiar with customer support software and CRM systems. * The ability to multitask effectively, managing several chat conversations simultaneously without compromising on quality. * A customer-focused attitude with a genuine desire to help. * Experience or interest in the industrial equipment or machinery sector is considered an advantage. Benefits * A competitive hourly wage. * Opportunity to be part of a supportive and knowledgeable team in a growing organisation. * Comprehensive training on our products, services, and systems. * Opportunities for professional development and career progression.

Job Overview Reliable Forklift Sales, a leading distributor of machinery and material handling equipment, is seeking a dedicated and professional Remote Live Chat Support specialist to join our team. This is a Full-Time position for candidates based in the United States, offering an excellent opportunity to become an integral part of our customer support operations. As the first point of contact for many of our clients, you will play a crucial role in delivering the exceptional service and expertise that our company is known for across North America. We are looking for a highly motivated individual with outstanding communication skills to provide real-time assistance to our customers. Job Title: Remote Live Chat Support Employment Type: Full-Time Salary: $18 - $23 USD per hour Responsibilities * Engage with customers via live chat in a timely, professional, and friendly manner. * Provide accurate information regarding our product sales, equipment rentals, and service options. * Assist customers with initial enquiries and guide them to the appropriate sales or service department. * Identify and assess customer needs to achieve satisfaction and build sustainable relationships. * Troubleshoot and resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution. * Escalate unresolved issues to the relevant internal teams for further investigation. * Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints. * Stay current with product knowledge and company service offerings to provide effective support. Qualifications * Proven experience in a customer support role, with direct experience in live chat support being highly advantageous. * Exceptional written communication and interpersonal skills, with a strong command of the English language. * Excellent typing speed and accuracy to manage multiple chat conversations simultaneously. * Strong problem-solving abilities and a talent for de-escalating customer issues. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with computers and a willingness to learn new software systems. * A dedicated and quiet home office space with a reliable, high-speed internet connection. * Familiarity with the material handling or industrial equipment industry is desirable but not essential. Benefits Reliable Forklift Sales is committed to the success and well-being of our employees. We offer a competitive hourly rate and the opportunity to grow within a stable and respected organisation. As a member of our team, you will be part of a supportive and collaborative remote work culture that values your contribution to our continued success.

Remote Live Chat Support

Live Chat Support

NCC Life

Live Chat Support Agent Company: NCC Life Location: Atlanta, Georgia, United States Employment Type: Full-time Salary: $25 - $35 USD per hour Job Overview NCC Life is a forward-thinking organization committed to delivering exceptional service to our clients. We are seeking a dedicated and articulate Chat Support Agent to join our growing customer service team. In this full-time role based in Atlanta, Georgia, you will be the first point of contact for our customers, providing timely and effective support through our digital chat platform. The ideal candidate will be an excellent communicator with a passion for problem-solving and a commitment to providing an outstanding customer experience. Responsibilities * Engage with customers in a professional and friendly manner via live chat to address their enquiries and resolve issues. * Provide accurate, valid, and complete information by using the correct company procedures and tools. * Identify and assess customers' needs to achieve satisfaction and build sustainable relationships of trust. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. * Maintain precise records of customer interactions, process customer accounts, and file documents. * Collaborate with team members and other departments to optimize the customer experience. * Meet and exceed personal and team-based performance targets. * Follow communication procedures, guidelines, and policies consistently. Qualifications * Proven experience in a customer support role, with experience in a chat-based environment being highly desirable. * Exceptional written communication skills, with a strong command of English grammar, spelling, and punctuation. * Proficient typing skills and the ability to manage multiple chat conversations simultaneously. * Strong problem-solving skills and the ability to think critically and analytically. * A patient, empathetic, and customer-focused attitude. * Familiarity with CRM systems and practices is considered an advantage. * The ability to work effectively both independently and as part of a collaborative team. * A high school diploma or equivalent is required; further qualifications in a relevant field would be a plus. Benefits * A competitive hourly wage and a comprehensive benefits package. * Opportunities for continuous professional development and career advancement within the organisation. * A positive, supportive, and dynamic work environment. * The chance to be part of a team that values customer satisfaction and innovation.

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

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