customer support advisor

Firm Tech Services

<p>We are now looking for a <b>Customer Support Advisor</b> to join our dynamic team and ensure our customers receive timely, accurate, and professional service.</p><p><b>Key Responsibilities</b></p><ul><li>Communicate effectively with customers via phone and messaging platforms</li><li>Handle inquiries, complaints, and product information requests in a professional manner</li><li>Coordinate with the sales, warehouse, and logistics teams to ensure smooth order fulfillment</li><li>Maintain accurate records of client interactions and transactions</li><li>Build and maintain positive relationships with clients to encourage repeat business</li><li>Identify opportunities to improve customer satisfaction and efficiency</li></ul><p><b>Requirements</b></p><ul><li>Minimum [Diploma / Bachelor&rsquo;s degree] in Business, Marketing, or a related field preferred</li><li>Previous experience in <b>customer service or sales support</b>, ideally within the <b>garment, textile, or wholesale</b> industry</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational abilities and attention to detail</li><li>Proficiency in MS Office (Excel, Word) and basic knowledge of ERP or inventory systems</li><li>Positive attitude, patience, and a customer-first mindset</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and performance-based incentives</li><li>Supportive and friendly work environment</li><li>Opportunities for career growth in a fast-paced wholesale business</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Advisor

CCA Recruitment Group

<p><strong>Customer Support Advisor</strong></p> <p><strong>Salary: £24,500 per annum</strong></p> <p><strong>Fully remote </strong></p> <p><strong>Shifts: Between Monday - Sunday 8am-8pm</strong></p> <p><strong>What will you be doing?</strong></p> <p>As a Customer Support Advisor in our busy inbound Service Excellence department, you'll see that customers get a great experience, with problems resolved first time.</p> <p>Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.</p> <ul> <li> <p>Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.</p> </li><li> <p>Aim to deal with customers' queries or issues there and then.</p> </li><li> <p>Build rapport with customers, get to know their individual needs and put their interests first.</p> </li></ul> <p><strong>What else to expect:</strong></p> <ul> <li> <p>In a 3-week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.</p> </li><li> <p>You'll work on a shift pattern from Monday to Sunday, 8am to 8pm.</p> </li><li> <p>This is a hybrid role and you will also be provided with the home office equipment required to work from home and in the office. You must have broadband access.</p> </li><li> <p>Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.</p> </li></ul> <p><strong>The experience and skills you need</strong></p> <ul> <li> <p>A solid background in targeted customer service.</p> </li><li> <p>A driven mindset, a love for hitting targets and helping customers.</p> </li><li> <p>Proven experience of working autonomously or in a home-based position.</p> </li><li> <p>Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.</p> </li><li> <p>A team player committed to creating an excellent customer experience.</p> </li><li> <p>Unflappable and resilient attitude to juggle tasks and bounce back quickly.</p> </li></ul> <p><strong>So, what are these benefits?</strong></p> <ul> <li> <p>Full training - with clear career progression opportunities.</p> </li><li> <p>Regular incentives - with some pretty great prizes.</p> </li><li> <p>Sales bonuses - each month you'll get the chance to earn some extra take-home pay.</p> </li><li> <p>Annual leave - 33 days (including bank holidays).</p> </li><li> <p>A free annual D&G protection plan - we want you to see how great the product you're selling is. There are discounted rates for family and friends too.</p> </li><li> <p>Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.</p> </li><li> <p>Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.</p> </li><li> <p>Pension scheme - matched employer contributions up to 5% of basic salary.</p> </li><li> <p>Life assurance - employer funded cover of 4x basic salary.</p> </li><li> <p>Employee discounts - discounts for loads of online and high street retailers.</p> </li><li> <p>And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes. </p> </li></ul> <p><strong>Disclaimer</strong></p> <p>CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.</p>

Get Staffed Online Recruitment Limited

<p><b>IT Customer Support Advisor (PT Weekends)</b></p> <p>Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued</p> <p>Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts</p> <p>Are you a passionate customer service enthusiast who likes to work from the office, and do you have an interest in the bingo gaming world</p> <p>If this is you, then read on.</p> <p>Imagine being part of a fast-paced, dynamic, established business that is committed to growth through exceptional Customer Service Systems, and where your achievements are celebrated.</p> <p>Our client supplies and services tablets for bingo halls and arcades, and operates a successful online bingo and casino platform.</p> <p><b>Benefits They Offer</b>:</p> <ul> <li>Company pension</li><li>Free parking</li><li>On-site parking</li></ul> <p><b>Why Work With Our Client</b></p> <ul> <li>Be part of a supportive and innovative customer relations team.</li><li>Develop in a company that invests in its own technology and people.</li><li>Gain valuable hands-on experience with custom-built systems and streaming platforms.</li><li>Flexible working opportunities in a fast-paced environment.</li></ul> <p><b>Hours and Salary:</b></p> <ul> <li>Shift Patterns: 8am - 4pm; 4pm - Midnight; 11:30am - 8pm</li><li>Job Type: Part-time, Permanent</li><li>16 hours per week; Weekends Only</li><li>Office-Based</li><li>£12.50 - £13.50 per hour </li></ul> <p><b>As A Customer Support Advisor You Will:</b></p> <ul> <li>Monitor a UK-wide bingo link and provide live technical and operational support from our client's head office.</li><li>Support bingo streaming hosts by operating broadcast controls and maintaining high-quality video/audio output.</li><li>Deliver chat host services, engaging with players in live chat environments to foster a fun, friendly, and respectful community.</li><li>Respond to support queries from business clients (by phone) and customers (via email and Zendesk chat).</li><li>Troubleshoot technical issues using remote support tools and apply product knowledge to resolve problems effectively.</li><li>Review and action online customer triggers for document requests, compliance reviews and customer interactions in line with company policies and regulatory requirements.</li><li>Log all queries and actions accurately in their internal system, escalating when necessary.</li><li>Deploy software updates to 400+ client sites and perform proactive system maintenance.</li></ul> <p><b>What They're Looking For:</b></p> <ul> <li>Experience in customer support or a similar service-oriented role.</li><li>Good computer literacy and ability to learn internal systems quickly.</li><li>Understanding of our client and responsible gaming processes (preferred but not essential).</li><li>Clear, confident communication skills (verbal and written).</li><li>Strong time management and ability to work independently.</li><li>Flexible approach to shift work, including weekends.</li></ul> <p><b>In Summary</b></p> <p>If you want to join a well-established business with a great reputation and big aspirations, and be a major part of their future growth, then this is the role for you.</p> <p>Our client's selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them.</p> <p>They look forward to hearing from you. Don't miss this opportunity! Start your application NOW!</p>

IT Customer Support Advisor

Muscat National Development and Investment

<p>The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.</p><p><b>Responsibilities:</b></p><ul><li>Handle incoming customer inquiries by phone, email, or chat.</li><li>Provide accurate information regarding products, services, or procedures.</li><li>Record details of customer interactions and follow up as necessary.</li><li>Resolve customer concerns or escalate them to the relevant department.</li><li>Maintain up-to-date knowledge of company policies and procedures.</li><li>Support other team members to ensure consistent service standards.</li><li>Adhere to internal processes and compliance requirements.</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent required.</li><li>Previous experience in a customer service or call center environment preferred.</li><li>Strong communication and active listening skills.</li><li>Ability to remain calm and professional in challenging situations.</li><li>Basic computer literacy, including use of email and data entry tools.</li><li>Attention to detail and good problem-solving ability.</li><li>Ability to work in shifts if required.</li></ul><p>Job Type: Full-time</p>

Customer Service Advisor

Al Madeena Laboratory Soil & Material Testing

<p><b>Job Overview:</b><br/>The Customer Service Advisor will handle customer interactions to ensure all inquiries and requests are resolved efficiently. This position requires attention to detail, clear communication, and a focus on maintaining service quality standards.</p><p><b>Main Duties and Responsibilities:</b></p><ul><li>Receive and respond to incoming calls, emails, and messages from customers.</li><li>Provide accurate information about products, services, and policies.</li><li>Record customer concerns and follow up until issues are resolved.</li><li>Escalate technical or complex cases to the appropriate department.</li><li>Maintain records of customer communication in the company database.</li><li>Assist in improving customer support procedures by identifying common issues.</li><li>Adhere to company service standards and compliance requirements.</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent; higher education preferred.</li><li>Previous experience in a call center or customer service environment is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Basic computer literacy, including familiarity with office software and CRM systems.</li><li>Ability to manage time effectively and prioritize multiple tasks.</li><li>Calm and professional approach when dealing with difficult situations.</li></ul><p><b>Employment Details:</b></p><ul><li>Full-time position.</li><li>Working hours and shifts may vary based on operational needs.</li><li>Training will be provided prior to starting the role.</li></ul><p>Job Type: Full-time</p>

Customer Services Advisor

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Who we are</b></h2>
</div><div><p>
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br>
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br>
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br>
#VOIS #BeUnrivalled #CreateTheFuture</p></div></div><div><div><h2 class="jobSectionHeader"><b>
About this Role</b></h2>
</div><div><p>
We are seeking a customer-focused individual to join our Vodafone Roaming Services (VRS) team as a Service Desk Advisor. This role is pivotal in supporting American and Canadian travellers using Vodafone&rsquo;s eSIM bundles across Europe. Operating in a hybrid mode from VOIS Hub1, the advisor will provide 24/7 support via chat and email, ensuring seamless connectivity and peace of mind for travellers. The role is designed to uphold Vodafone&rsquo;s global customer service standards and may expand to include voice support in future phases.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2>
</div><div><ul><li>Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management.</li><li>
Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met.</li><li>
Identify and address secondary customer needs to enhance service value.</li><li>
Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels.</li><li>
Adhere to established procedures and contribute to process improvements where applicable.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who you are</b></h2>
</div><div><ul><li>Fluent in English (C2 level) with strong written communication and fast typing skills.</li><li>
Skilled in handling account management and technical queries in writing.</li><li>
Emotionally intelligent with the ability to manage high-profile customers.</li><li>
Proficient in MS Office and capable of working rotational morning and night shifts.</li><li>
Committed to compliance and continuous self-development.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Not a Perfect Fit?</b></h2>
</div><div><p>
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What skills you will learn</b></h2>
</div><div><ul><li>Advanced customer engagement techniques across digital platforms.</li><li>
Incident management and resolution in a multi-system environment.</li><li>
Technical troubleshooting and account management.</li><li>
Collaboration with cross-functional support teams.</li><li>
Process improvement and service excellence strategies.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.<br>
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<br>
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Follow us on social media and #StayConnected</b></h2>
</div><div><ul><li>LinkedIn</li><li>
Facebook</li><li>
Instagram</li><li>
Chat with our employees</li></ul></div></div></div></div>

Vodafone Travel eSIM Service Desk Advisor (VOIS)

ARENCO REAL ESTATE EST

<p><strong>About Cariva:</strong></p><p>Cariva is transforming the pre-owned car market in the UAE by combining trust, transparency, and convenience. We offer certified GCC-spec vehicles with full service history, free agency warranty, and flexible payment options, including our “Drive Now, Buy Later” program. Every vehicle undergoes a rigorous inspection to ensure quality and peace of mind. Operating under the AAA Group, Cariva continues to redefine how customers buy used cars with confidence and ease.</p><br/><p><strong>Job Summary:</strong></p><p>Cariva is seeking a proactive Customer Service Advisor to join our showroom and sales support team. This hybrid role blends front-of-house customer greeting, outbound outreach, sales operations support, and document coordination — ensuring prospects and customers enjoy a seamless experience from first interaction to finalized purchase.</p><br/><p><strong>Key Responsibilities:</strong></p><p>· Welcome and greet customers visiting the showroom, projecting a professional, customer-first experience.</p><p>· Execute outbound calls to prospective leads from contact lists (cold calling), understand their requirements, and pitch Cariva’s inventory.</p><p>· Nurture leads via follow-up calls, set appointments or test drives, and hand over to sales team when qualified.</p><p>· Assist the sales team in preparing quotes, proposals, and follow-up documents.</p><p>· Gather and verify customer documentation (e.g. identity, income, credit) necessary for bank financing, registration, and related processes.</p><p>· Liaise with banks, internal teams, and customers to push the loan approval, registration, and delivery cycles.</p><p>· Maintain up-to-date records of customer interactions, leads, status updates, and next steps in the CRM.</p><p>· Generate daily/weekly reports on calling metrics, lead conversion, and customer feedback.</p><p>· Assist marketing initiatives by supporting outreach campaigns, tracking responses, and feeding qualified leads to sales.</p><p>· Keep the showroom, reception area, and support zones organized, presentable, and customer-ready.</p><p>· Undertake additional administrative duties such as filing, coordinating appointments, and record maintenance.</p>

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