customer support advisor

Raya CX

<div>
 Position: Automotive Customer Support Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, including the automotive sector. Our team of highly skilled professionals is dedicated to delivering top-notch customer service to our clients and their customers.
 
 
 Job Overview:
 
 
 As an Automotive Customer Support Advisor, you will be responsible for providing excellent customer support to our clients in the automotive industry. You will serve as the main point of contact for customers, assisting them with inquiries, concerns, and complaints related to their automotive products and services. You will work closely with our clients to ensure that their customers receive the best possible support and have a positive experience with their automotive brand.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Provide accurate and detailed information about automotive products and services to customers
 </li>
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 Resolve customer complaints and issues effectively, ensuring customer satisfaction
 </li>
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 Escalate complex or unresolved issues to the appropriate department or supervisor
 </li>
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 Maintain a high level of product knowledge and stay updated on industry trends and changes
 </li>
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 Collaborate with team members and other departments to improve customer support processes and procedures
 </li>
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 Meet and exceed performance metrics, such as customer satisfaction, response time, and quality of service
 </li>
 <li>
 Build and maintain strong relationships with clients and their customers
 </li>
 <li>
 Identify and report any recurring issues or trends to improve overall customer experience
 </li>
 <li>
 Continuously seek opportunities to improve and enhance the customer support experience.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; Bachelor's degree in a related field is a plus
 </li>
 <li>
 Previous experience in customer service, preferably in the automotive industry
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Strong problem-solving and critical thinking abilities
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Proficient in using customer support software and tools
 </li>
 <li>
 Familiarity with automotive products and services
 </li>
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 Ability to work in a fast-paced and dynamic environment
 </li>
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 Strong attention to detail and accuracy
 </li>
 <li>
 Positive attitude and a passion for providing exceptional customer service.
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
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 Competitive salary and benefits package
 </li>
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 Opportunity for growth and career advancement
 </li>
 <li>
 Collaborative and supportive work environment
 </li>
 <li>
 Training and development programs
 </li>
 <li>
 Paid time off and holidays.
 
 
 
 </li>
 </ul>
 Join our team at RayaCX and be a part of a company that values its employees and strives to provide the best customer experience in the automotive industry. Apply now and become an Automotive Customer Support Advisor!
</div>

Automotive Customer Support Advisor

Cequens

<div>CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
Key Roles and Responsibilities:<ul>
<li>
Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing).</li>
<li>Provided first-line support by addressing service inquiries, troubleshooting issues, and guiding customers on product usage (SMS, WhatsApp, Voice, CPaaS platform).</li>
<li>Ensured accurate logging, classification, and escalation of tickets in Freshdesk, following CEQUENS&rsquo; SLAs and escalation matrix.</li>
<li>Collaborated with internal teams (Technical Support, Product, Billing, and Operations) to resolve complex cases while maintaining ownership and accountability at the first line.</li>
<li>Delivered a high standard of customer service by proactively following up on open cases, ensuring timely resolutions, and driving customer satisfaction.</li>
<li>Maintained strong communication with customers during peak periods and on-call coverage, balancing responsiveness and quality.</li>
<li>Contributed to the knowledge base by documenting recurring issues, FAQs, and resolutions to support self-service and improve team efficiency.</li>
<li>Participated in ongoing training and product enablement to stay current with CEQUENS&rsquo; portfolio, policies, and best practices in customer support.</li>
</ul>
Requirements
Required Skills and Experience:<ul>
<li>
0 to 2 years&rsquo; experience B2B customer facing role, ideally in a Tech/Telecoms business</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience</li>
</ul>
Education<ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul></div>

Junior Customer Support Advisor

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are actively actively seeking talented and experienced Technical Support Advisor for our growing support department.
 
 As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 You are the first line of contact for all technical queries
 
 
 </li>
 <li>
 
 You will provide professional and understandable answers and solutions
 
 
 </li>
 <li>
 
 You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
 
 
 </li>
 <li>
 
 You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
 
 
 </li>
 <li>
 
 You will closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
 
 </li>
 <li>
 Exceptional problem-solving abilities with a focus on efficiency.
 
 </li>
 <li>
 Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
 
 </li>
 <li>
 Proactive attitude with a commitment to learning and professional growth.
 
 </li>
 <li>
 Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
 
 </li>
 <li>
 Collaborative mindset with the capacity to work independently and within a team.
 
 </li>
 <li>
 Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
 
 </li>
 <li>
 Previous experience in technical support or integration roles, preferably in a client-facing capacity.
 
 </li>
 <li>
 Demonstrated history of successful client issue resolution.
 
 </li>
 <li>
 Graduation degree preferred in a relevant field such as Computer Science, or IT.
 
 </li>
 <li>
 Proficiency in English is a must.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
 
 
 
 
</div>

Technical Support Advisor- Pakistan

Orient General Agencies (Bombay) Pvt Ltd.

Your Role in the Driver&rsquo;s SeatAs a Service Advisor, you will:1. Be the Customer's Champion<ul><li>Serve as the first point of contact for customer queries, maintenance, and emergencies.</li><li>Provide timely updates on service progress and address any concerns proactively.</li><li>Ensure every interaction builds trust and satisfaction.</li></ul>2. Drive Seamless Service Coordination<ul><li>Manage appointments for diagnostics, repairs, and regular maintenance.</li><li>Oversee vehicle pick-up/drop-off logistics, ensuring minimal customer inconvenience.</li></ul>3. Handle Technical and Warranty Matters<ul><li>Verify warranty coverage for reported issues and guide customers on their options.</li><li>Communicate accurate cost and time estimates in collaboration with service centers.</li></ul>4. Stay Organized with Documentation<ul><li>Maintain detailed records of customer interactions, service progress, and resolutions.</li><li>Ensure timely delivery of invoices and updates on payment and delivery statuses.</li></ul>5. Commit to Excellence<ul><li>Follow up with customers to ensure satisfaction and gather valuable feedback.</li><li>Encourage positive online reviews, reinforcing A-Cars&rsquo; reputation.</li></ul>&middot; Any other work that the company feels you are fit to execute.What You Bring to the Table<ul><li>Experience: Proven experience in customer service or automotive roles (preferred).</li><li>Skills:</li><li>Stellar communication and organizational abilities.</li><li>Familiarity with car maintenance and warranty processes is a bonus.</li><li>Proficiency with CRM tools and software systems.</li><li>Education: High school diploma required; technical certifications preferred.</li></ul>What&rsquo;s in it for You?<ul><li>Competitive salary with attractive benefits.</li><li>Opportunities to grow within a premium automotive brand.</li><li>A collaborative environment where your skills and ideas are valued.</li></ul>About A-Cars Auto-Expert AdvisoryAt A-Cars, our mission is simple: to make owning a luxury vehicle stress-free and rewarding. From tailored maintenance services to expert breakdown assistance, we prioritize saving time and reducing costs for our customers while delivering an exceptional experience.If you are passionate about cars, service excellence, and creating unforgettable customer journeys, we want you on our team.Drive customer satisfaction. Grow your career. Arrive with A-Cars.Skills :-1) Basic knowledge of computer2) soft spoken3) fluent english4) Fresher accepted5) Both Male and female candidates available for hiring.Job Types: Full-time, Permanent, FresherPay: &#8377;10,706.60 - &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In personSpeak with the employer +91 8928983020

Customer Service Advisor (Full-time)

Smith+Nephew

<div>Job Description
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior Advisor, Global Customer Care to join our dynamic Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter expert, guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives to enhance our global order-to-cash operations.
What will you be doing?
Order Management and Processing &ndash;
<ul><li>Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders.
</li><li>Perform advanced corrections, pricing validations, and data entry for surgeon/lot details, ensuring compliance with internal controls and audit requirements.
</li><li>Use company platforms (SAP, Salesforce, EDI) to monitor order flow, proactively manage exceptions, and support seamless order clearance and invoicing.
</li><li>Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements.
</li></ul>Dispute Management and Issue Resolution -
<ul><li>Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams.
</li><li>Ensure timely and professional responses to customer queries and internal escalations, driving root cause resolution.
</li><li>Support investigation and documentation of recurring issues to reduce order fallouts.
</li></ul>Support EDI and Process Improvement &ndash;
<ul><li>Support implementation, optimization, and daily operations of EDI, Esker, and digital order management tools.
</li><li>Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience.
</li><li>Provide feedback and mentorship to junior team members on best practices and system usage
</li></ul>Order Block Management &ndash;
<ul><li>Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA.
</li><li>Monitor and report on key performance metrics such as order accuracy, invoice timeliness, and processing efficiency.
</li><li>Provide analysis and insights to drive strategic improvements in customer care delivery.
</li></ul>What will you need to be successful?
<ul><li>Education: Bachelor's Degree or equivalent experience in Business Administration, Supply Chain or related field
</li><li>Operating Mode: Work from office &ndash; Monday to Friday, working in US Shift (5:30 PM to 2:30 AM IST). Flexible working in any shift.
</li><li>Experience: 5-7 Years of experience in Order Management, Customer Service, or Supply Chain operations.
</li><li>Hands-on experience with Order Management Systems (e.g., SAP, Esker, EDI) preferred.
</li><li>Strong analytical skills, problem-solving abilities, and a customer-first mindset.
</li><li>Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders.
</li><li>Excellent written and verbal communication skills. Detail-oriented with a continuous improvement approach to processes.
</li></ul>You. Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
Other reasons why you will love it here!
<ul><li>Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
</li><li>Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
</li><li>Your Wellbeing: Parents / Parents in Law&rsquo;s Insurance, Employee Assistance Program, Parental Leave.
</li><li>Flexibility : Hybrid Work Model (For most professional roles)
</li><li>Training: Hands-On, Team-Customized, Mentorship
</li><li>Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
</li></ul>#YS1
<div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 
 
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div>

Senior Advisor - Global Customer Care

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 This is a contractual role.
 
 
 </li>
 </ul>
 At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon&rsquo;s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.
 
 
 Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, off boarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.
 
 
 As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
 
 
 You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.
 
 
 Key job responsibilities
 
 
 
 Responsibilities
 
 
 
 Amazon&rsquo;s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:
 
 
 <ul>
 <li>
 Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
 </li>
 <li>
 Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures &ndash; escalate when these cannot be resolved.
 </li>
 <li>
 Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
 </li>
 <li>
 Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
 </li>
 <li>
 Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
 </li>
 <li>
 Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
 </li>
 <li>
 Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
 </li>
 <li>
 Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
 </li>
 <li>
 Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
 
 
 </li>
 </ul>
 This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Must have Bachelor's Degree or Master&rsquo;s degree
 </li>
 <li>
 0-10+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.
 </li>
 <li>
 Fluent communication and writing skills in English (+85%).
 </li>
 <li>
 Schedule flexibility (support a 24x7 operations).
 </li>
 <li>
 Internet connection before joining date with a speed range of 50-100 Mbps
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.
 </li>
 <li>
 Basic US legislation Leave of Absence and Accommodations knowledge.
 </li>
 <li>
 Knowledge of US federal and state leave and disability laws.
 </li>
 <li>
 Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
 </li>
 <li>
 Experience dealing with customers and exceptional use of empathy skills.
 </li>
 <li>
 Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
 </li>
 <li>
 Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
 </li>
 <li>
 Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A2868479
</div>

MyHR Live Support Advisor [S], MHLS

Urban Scope Building Maintenance LLC

We are hiring a female Customer Service Officer &ndash; Legal Advisor to provide legal advice to clients and process their legal transactions through all electronic systems of courts and government entities across the UAE, ensuring accuracy, efficiency, and full compliance with applicable laws and regulations.Duties and Responsibilities:<ul><li>Receive client inquiries and respond regarding legal cases and transactions.</li><li>Provide preliminary legal advice and clarify judicial and administrative procedures to clients.</li><li>Handle registration, filing, and follow-up of applications and lawsuits through the electronic court systems across all Emirates of the UAE.</li><li>Possess full knowledge of and efficiently utilize all government and judicial electronic systems in the UAE.</li><li>Draft and prepare contracts, statements of claims, and legal memoranda, and submit them through the relevant electronic platforms.</li><li>Review client documents to ensure accuracy and compliance with legal requirements before submission.</li><li>Monitor the status of applications and cases through electronic platforms and update clients on progress.</li><li>Coordinate with specialized legal departments regarding complex or specialized cases.</li><li>Record and maintain all legal applications and transactions within internal systems and records.</li><li>Ensure strict compliance with applicable laws and regulations across all Emirates.</li><li>Perform any other related tasks assigned by senior management.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in Law or equivalent.</li><li>Practical experience in using electronic court systems and government platforms in the UAE.</li><li>Comprehensive knowledge of applicable laws, judicial procedures, and regulations.</li><li>Strong ability to draft contracts, statements of claims, and legal memoranda professionally.</li><li>Excellent communication skills with the ability to simplify legal concepts for clients.</li><li>Proficiency in using electronic platforms and modern technologies.</li></ul>Interested candidate send CV to hr@nukhbacenter.aeJob Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you have bachelor&rsquo;s degree in Law or equivalent?</li><li>Do you have practical experience in using electronic court systems and government platforms in the UAE?</li><li>Do you have comprehensive knowledge of applicable laws, judicial procedures, and regulations?</li><li>Do you have strong ability to draft contracts, statements of claims, and legal memoranda professionally?</li></ul>

Customer Service Officer – Legal Advisor

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