customer support advisor

nineDots.io

<div>
 
 
 Customer Success Advisor &ndash; Conversion &amp; Experience - Bahraini Nationals
 
 
 
 
 
 
 A scaling, consumer-facing services platform with international demand is expanding its customer operations in Bahrain. As a Customer Success Advisor, you&rsquo;ll guide customers through a high-consideration booking journey, ensuring every enquiry is handled with clarity, care, and urgency.
 
 
 
 
 
 This is a high-touch, customer-facing role where experience and follow-through directly impact conversion and revenue.
 
 This role is open to Bahraini nationals only.
 
 
 
 
 
 
 
 The Role:
 
 
 
 This role sits at the centre of the customer journey. You&rsquo;ll act as the primary point of contact for assigned enquiries, supporting customers from first contact through booking, payment, and final confirmation.
 
 
 
 
 
 It&rsquo;s a role that blends consultative guidance, customer support, and operational execution. You&rsquo;ll be responsible for progressing bookings, answering questions, and ensuring every customer feels informed and confident at every stage.
 
 
 
 
 
 This is not a call-centre role. Ownership, responsiveness, and attention to detail matter.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 &bull; Acting as the main point of contact for assigned customer enquiries.
 
 
 &bull; Understanding customer needs and recommending suitable options.
 
 
 &bull; Guiding customers through the booking journey from enquiry to confirmation.
 
 
 &bull; Managing bookings end to end, including follow-ups, documentation, and payments.
 
 
 &bull; Ensuring no enquiry or booking is delayed or dropped.
 
 
 &bull; Answering questions around options, contracts, payments, and timelines.
 
 
 &bull; Providing reassurance and hand-holding where required.
 
 
 &bull; Maintaining accurate records in CRM and internal systems.
 
 
 &bull; Following defined workflows, SLAs, and response standards.
 
 
 &bull; Sharing feedback to improve processes and customer experience.
 
 
 
 
 
 
 What You&rsquo;ll Need to Succeed:
 
 
 
 &bull; 2&ndash;4 years&rsquo; experience in customer success, sales support, account management, or booking-led roles.
 
 
 &bull; Strong communication and people skills.
 
 
 &bull; Ability to manage multiple customers and follow-ups simultaneously.
 
 
 &bull; High attention to detail with a strong ownership mindset.
 
 
 &bull; Comfort working in fast-paced, time-sensitive environments.
 
 
 &bull; Background in services, marketplaces, education, travel, or hospitality is a plus.
 
 
 &bull; Experience using CRM systems and operational tools.
 
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
 
 &bull; A customer-facing role with clear responsibility and ownership.
 
 
 &bull; Direct impact on conversion performance and customer satisfaction.
 
 
 &bull; Structured processes with room to grow and develop.
 
 
 &bull; Bahrain-based role within a growing international operation.
 
 
 &bull; Competitive salary and benefits.
 
 
 
 
 
 
 Next Steps:
 
 
 
 If you&rsquo;re based in Bahrain and enjoy roles where helping customers, staying organised, and following through matters, this could be a strong fit. Apply or get in touch in confidence to learn more.
 
</div>

Customer Success Advisor

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

VodafoneThree

<div><div><div><div><h2 class="jobSectionHeader">Who we are</h2>
</div><div>
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. 
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. 
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. 
#VOIS #BeUnrivalled #CreateTheFuture</div></div><div><div><h2 class="jobSectionHeader"> 
About this Role</h2>
</div><div>
We are seeking a customer-focused individual to join our Vodafone Roaming Services (VRS) team as a Service Desk Advisor. This role is pivotal in supporting American and Canadian travellers using Vodafone&rsquo;s eSIM bundles across Europe. Operating in a hybrid mode from VOIS Hub1, the advisor will provide 24/7 support via chat and email, ensuring seamless connectivity and peace of mind for travellers. The role is designed to uphold Vodafone&rsquo;s global customer service standards and may expand to include voice support in future phases</div></div><div><div><h2 class="jobSectionHeader">
What you will do</h2>
</div><div><ul><li>Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management.</li><li>
Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met.</li><li>
Identify and address secondary customer needs to enhance service value.</li><li>
Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels.</li><li>
Adhere to established procedures and contribute to process improvements where applicable.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who you are</h2>
</div><div><ul><li>Fluent in English (C2 level) with strong written communication and fast typing skills.</li><li>
Skilled in handling account management and technical queries in writing.</li><li>
Emotionally intelligent with the ability to manage high-profile customers.</li><li>
Proficient in MS Office and capable of working rotational morning and night shifts.</li><li>
Committed to compliance and continuous self-development.</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Not a Perfect Fit?</h2>
</div><div>
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</div></div><div><div><h2 class="jobSectionHeader">
What skills you will learn</h2>
</div><div><ul><li>Advanced customer engagement techniques across digital platforms.</li><li>
Incident management and resolution in a multi-system environment.</li><li>
Technical troubleshooting and account management.</li><li>
Collaboration with cross-functional support teams.</li><li>
Process improvement and service excellence strategies.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Follow us on social media and #StayConnected</h2>
</div><div><ul><li>LinkedIn</li><li>
Facebook</li><li>
Instagram</li><li>
Chat with our employees</li></ul></div></div></div></div>

Vodafone Travel eSIM Service Desk Advisor (VOIS) 1

Future Group

<div>Company Description 
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience. 
Job Description 
Job Title: Customer Care Advisor
Key Responsibilities<ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul> 

Qualifications 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul></div>

Customer Care Advisor (BPO)

Danube Group

Job SummaryWe are looking for a dynamic and customer-focused Customer Service &amp; Sales Advisor who can effectively handle customer inquiries, provide exceptional service, and actively contribute to achieving sales targets. The role requires strong communication skills, product knowledge, and the ability to convert customer interactions into business opportunities.Key ResponsibilitiesCustomer Service<ul><li>Handle customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Provide accurate information about products, services, pricing, and policies</li><li>Resolve customer complaints efficiently while ensuring high levels of satisfaction</li><li>Maintain strong relationships with customers through excellent service delivery</li><li>Record customer interactions and update systems accurately</li></ul>Sales &amp; Business Development<ul><li>Identify customer needs and recommend suitable products or services</li><li>Achieve individual and team sales targets</li><li>Upsell and cross-sell products to maximize revenue opportunities</li><li>Follow up on leads and convert inquiries into sales</li><li>Support promotional campaigns and marketing initiatives</li></ul>Operations &amp; Coordination<ul><li>Maintain proper documentation of sales and customer interactions</li><li>Coordinate with internal departments (logistics, finance, operations) to ensure smooth order processing</li><li>Ensure compliance with company policies and procedures</li><li>Provide feedback on customer trends and market demands</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field</li><li>2&ndash;5 years of experience in customer service and/or sales role</li><li>Strong communication and interpersonal skills</li><li>Sales-oriented mindset with customer-first approach</li><li>Proficiency in MS Office and CRM systems (experience with ERP/Oracle is an advantage)</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li></ul>Experience:<ul><li>Indoor Sales : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>Work Location: In person

Customer Service & Sales Advisor - Arabic Speaking

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Medical
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Medical

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Abudhabi
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Abudhabi

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