customer support advisor

Scott Credit Union

<div></div><div><div><h2 class="jobSectionHeader">Peer Advisor &mdash; Member Contact Center Department; Home Office Branch</h2>
Banking &bull; Full-Time &bull; Member Contact Center
Scott Credit Union is hiring a Peer Advisor in Edwardsville, IL to help provide exceptional service and strengthen our connection with members. If you&rsquo;re passionate about helping others, skilled at problem-solving, and thrive in a fast paced, team-oriented environment &ndash; we&rsquo;d be excited to welcome you to our award-winning team.
Schedule: Full-time | Monday&ndash;Saturday
Work Location Status: Fully on-site for the first 90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, the position may be eligible for hybrid or remote work.<ul><li>Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager.</li></ul><h1 class="jobSectionHeader">
About the Role</h1>
Reports to Contact Center Manager and assists in the operation of the Member Contact Center Department. Specific operational, business development and member service activities as delegated by the Manager, including training of the Member Contact Center Staff, as may be determined from time to time. The Peer Advisor will coordinate the training of all new FSRs with the Training Department and the on the job training with the Supervisory Team. The Peer Advisor will have one-on-one time with every new FSR in the department, working in the core system as well as each of the actively used ancillary systems<h1 class="jobSectionHeader">
Why Join Scott Credit Union?</h1>
Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.<h2 class="jobSectionHeader">
Benefits include:</h2><ul><li>
11 paid holidays and competitive PTO</li><li>
401(k) with employer match</li><li>
Medical, dental, vision, and life insurance</li><li>
Short-Term Disability, including maternity leave</li><li>
Tuition reimbursement program</li><li>
&ldquo;Dress for your day&rdquo; policy</li><li>
Career advancement opportunities</li><li>
Supportive, team-oriented culture</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><ul><li>
Coordinate the formal classroom training of all new FSRs with the Training Department.</li><li>
Coordinate the on-the-job training of all new FSRs with the supervisory team.</li><li>
Trains all new FSRs on answering member calls, processes and ancillary systems.</li><li>
Trains all new FSRs to cross sell credit union products on a regular basis and has a strong understanding of products and services.</li><li>
At times with no new FSRs, the Peer Advisor will monitor the department chats, respond to FSR inquiries and review the Peer Advisor inbox.</li><li>
The Peer Advisor works closely with the Team Lead(s) to determine if/when to join the call queue, provide backup for the Contact Center chat or assist members via the online chat system to ensure service level standards for the department continue to be achieved.</li><li>
Educates members and potential members on the products and services Scott Credit Union offers that may be of benefit. Makes referrals to the Loan Center, Mortgage Department or Retirement and Investment Services as needed.</li><li>
Maintains harmony among new employees (within 90-day introductory period) and resolves grievances.</li><li>
Performs such other duties as may be assigned by Team Leads or Manager.</li></ul><h1 class="jobSectionHeader">
What You Bring</h1><ul><li>
High school diploma or equivalent</li><li>
One year of call center experience and training experience</li><li>
OR four years' of diversified experience working in a retail sales or financial services environment and training experience</li><li>
Personal computer experience to include Microsoft Windows applications</li></ul><h1 class="jobSectionHeader">
Is This You?</h1><ul><li>
You&rsquo;re energized by creating meaningful connections and delivering strategic solutions</li><li>
You stay focused under pressure and prioritize precision in your work</li><li>
You take initiative, own your projects, and consistently aim for high-quality results</li><li>
You&rsquo;re looking to build a long-term career where your skills can grow and evolve</li></ul>
Contact Center customer service sales telecommunications customer support service representative</div></div>

Member Contact Center Peer Advisor

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

BIOTRONIK

Job Overview Job Title: Chat Support Agent Company: PERRIGO Employment Type: Full-time Salary: $18 - $25 USD per hour At PERRIGO, we engineer trusted, life-changing therapies through our advanced active implants in Cardiac Rhythm Management, Monitoring, and Neuromodulation, while providing cutting-edge solutions in Electrophysiology. We are currently seeking a dedicated and empathetic Chat Support Agent to join our growing team. The ideal candidate will be a highly motivated individual with excellent communication skills, responsible for providing first-class support to our customers. This is a fantastic opportunity to join a mission-driven organization at the forefront of medical technology. Responsibilities As a Chat Support Agent, you will be the first point of contact for our customers, ensuring they receive timely and effective assistance. Your key duties will include: * Engaging with customers via live chat to answer questions, resolve issues, and provide detailed information about our products and services. * Maintaining a high standard of customer service, demonstrating empathy, patience, and professionalism in every interaction. * Troubleshooting and diagnosing customer issues, providing clear and effective solutions. * Accurately documenting all customer interactions and resolutions within our internal systems. * Escalating complex queries to senior team members or other departments as required, ensuring a seamless customer experience. * Staying up-to-date with BIOTRONIK's product portfolio and company updates to provide accurate information. * Identifying trends in customer queries and providing feedback to the wider team to help improve our products and services. Qualifications To be successful in this role, you should possess the following skills and experience: * Proven experience in a customer service or chat support role. * Exceptional written communication skills, with impeccable grammar and spelling. * Strong typing skills with a high degree of accuracy and attention to detail. * Excellent problem-solving abilities and a talent for de-escalating difficult situations. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with helpdesk software and CRM systems is highly desirable. * A genuine interest in the healthcare or medical technology sector would be an advantage. * A reliable internet connection and a suitable home-office setup. Benefits We value our employees and are pleased to offer a supportive work environment and a competitive package, which includes: * A competitive hourly wage. * Comprehensive initial and ongoing training on our products and systems. * Opportunities for career development and progression within a global medical technology leader. * A supportive and collaborative remote team culture. * The chance to be part of a mission-driven organization dedicated to improving and saving lives.

Chat Support Agent

Abacus

<div>
 
 
 Chat Support Executive
 
 
 
 We are looking for a
 
 Chat Support Executive
 
 to deliver exceptional customer support through professional and timely written communication. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve customer queries efficiently.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via chat in a professional and timely manner.
 </li>
 <li>
 Resolve customer concerns with empathy, patience, and a solution-oriented approach.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Minimum a
 
 year of customer service experience
 
 (chat support experience preferred).
 </li>
 <li>
 Excellent written English with strong grammar, spelling, and punctuation.
 </li>
 <li>
 Strong problem-solving, communication, and organizational skills.
 </li>
 <li>
 Customer-focused with the ability to work in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Working Hours
 
 
 <ul>
 <li>
 Rotational
 
 9-hour shifts
 
 </li>
 <li>
 
 5 working days per week
 
 </li>
 </ul>
 
 
 
</div>

Chat Support Executive- UAE

Island Grad Inc

<h3>Island Grad Inc. is a nonprofit organization dedicated to empowering Pasifika Islander students through education, advocacy, and community engagement. As we continue to expand our impact, we remain committed to culturally responsive practices rooted in patience, reciprocity, and respect. We foster an environment where students develop a strong sense of belonging, build resilience, and achieve academic success. We believe every milestone matters. Whether celebrating major educational accomplishments or recognizing small steps forward, we understand that lasting success is built through consistent support, meaningful relationships, and culturally affirming experiences.</h3><h3>About the role</h3>We are seeking a dedicated Chat Support/Live Chat Representative to join our dynamic team. This full-time, remote position will focus on providing exceptional customer service and support through live chat channels, assisting clients in resolving inquiries and enhancing their experience. The ideal candidate will possess strong communication skills and a customer-oriented approach.<h3>Key responsibilities</h3><ul><li>Engage with customers through live chat to address inquiries, provide product information, and troubleshoot issues in a timely manner.</li><li>Maintain a high level of professionalism and empathy when communicating with customers, ensuring a positive interaction experience.</li><li>Document and track customer interactions accurately in our CRM system, ensuring that details are logged for future reference and analysis.</li><li>Collaborate with various internal teams, including technical support and marketing, to provide solutions and feedback based on customer interactions.</li><li>Stay updated on product knowledge, company policies, and industry trends to effectively assist customers and contribute to continuous improvement initiatives.</li></ul><h3>Requirements</h3><ul><li>Excellent written communication skills with the ability to convey information clearly and effectively in chat form.</li><li>Strong problem-solving skills and a proactive attitude towards customer satisfaction.</li><li>Familiarity with live chat software and CRM systems, with a willingness to learn new tools as needed.</li><li>Ability to multitask and manage time effectively in a fast-paced remote work environment.</li><li>A strong sense of accountability and ownership over customer interactions, ensuring follow-ups are completed as needed.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or support role, particularly in a chat or email capacity.</li><li>Knowledge of common customer service best practices and techniques for effectively managing various customer scenarios.</li><li>Familiarity with the industry or product offerings relevant to our business, allowing for more informed support interactions.</li><li>Experience working in a remote team environment with a strong emphasis on collaboration and communication.</li><li>Second language skills that could enhance communication with a diverse customer base.</li></ul><h3>Why Join Island Grad Inc.?</h3><h3><h3><h3><ul><li>Make a meaningful impact in the lives of Pasifika Islander students.</li></ul><ul><li>Join a collaborative and culturally inclusive team.</li></ul><ul><li>Grow your career through professional development opportunities.</li></ul><ul><li>Work in a mission-driven organization built on faith, family, and Kuleana.</li></ul><ul><li>Help empower the next generation through education and community engagement.</li></ul></h3></h3></h3>

Chat Support/Live Chat Representative

Crestviewseneca

<h3>About the role</h3>We are seeking a dedicated Online Chat Support Specialist to join our remote team. In this role, you will be the first point of contact for our customers, providing timely and effective support via online chat. Your main goal will be to enhance customer satisfaction by addressing inquiries and resolving issues in a professional and friendly manner.<h3>Key responsibilities</h3><ul><li>Engage with customers through live chat, responding to inquiries and providing solutions in a prompt and efficient manner.</li><li>Troubleshoot customer issues by identifying the root cause and guiding them through the necessary steps to resolve their concerns.</li><li>Maintain detailed records of customer interactions, documenting inquiries, issues, and solutions provided for future reference.</li><li>Collaborate closely with other departments, such as technical support and customer service, to ensure seamless communication and customer satisfaction.</li><li>Stay informed on product updates, features, and company policies to provide accurate information and assistance to customers.</li><li>Monitor chat support metrics and performance indicators to continuously improve service quality and customer experience.</li></ul><h3>Requirements</h3><ul><li>Excellent written communication skills, with the ability to convey information clearly and concisely in a chat format.</li><li>Strong problem-solving abilities, demonstrating a proactive approach to resolving customer issues.</li><li>Familiarity with customer support software and online chat tools, enabling efficient handling of inquiries.</li><li>Ability to manage multiple chat conversations simultaneously while maintaining a high level of service.</li><li>A customer-centric mindset, with a commitment to providing exceptional support and fostering positive relationships with customers.</li><li>Flexibility to work various shifts, including evenings and weekends, as needed to accommodate customer demands.</li></ul><h3>Nice to have</h3><ul><li>Experience in a customer support or service role, particularly within a chat support environment, is a plus.</li><li>Knowledge of the company's products or industry, which can enhance the customer support experience.</li><li>Familiarity with CRM systems and other related tools to streamline customer interactions.</li><li>Multilingual capabilities, enabling effective communication with a diverse customer base.</li><li>A background in technical support or troubleshooting can be advantageous in addressing more complex customer issues.</li></ul><h3>Why join us</h3>Joining our team means being part of a dynamic and supportive work environment that values your contributions and encourages professional growth. You'll have the opportunity to work remotely, providing you with flexibility while still becoming an integral part of our customer support efforts. We foster a culture of collaboration and innovation, where your ideas and feedback are welcomed and appreciated. Additionally, you'll play a key role in enhancing customer experiences, helping to build lasting relationships that drive our company's success.

Online chat support

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

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