customer support advisor

Concentrix

<div>
 Job Title:
 
 
 Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Hospital/ Medical/ Insurance industry experience preferred
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1602651
 
</div>

Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div>
<div>Kagithane, T&uuml;rkiye</div></div></div><div></div><div><div> 
</div>Job Title:
Flemenk&ccedil;e M&uuml;&#351;teri Dan&#305;&#351;man&#305;
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Concentrix Hakk&#305;nda,
Sekt&ouml;r&uuml;n&uuml;n lider markalar&#305;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&#305;nda insan odakl&#305; m&uuml;&#351;teri deneyimleri tasarl&#305;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 400 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 17 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir. 
Bu pozisyonda neler yapacaks&#305;n&#305;z;<ul><li>
M&uuml;&#351;teri taleplerini ve beklentilerini g&ouml;zden ge&ccedil;irin ve ihtiya&ccedil;lar&#305;na ve durumlar&#305;na g&ouml;re yan&#305;tlay&#305;n</li><li>
&Ccedil;e&#351;itli kanallar arac&#305;l&#305;&#287;&#305;yla etkile&#351;imleri y&ouml;netin (&ouml;rne&#287;in, ses, e-posta, sosyal medya veya sohbet) ve tutarl&#305; bir m&uuml;&#351;teri deneyimi sa&#287;lay&#305;n</li><li>
&#304;nsanlar&#305;n ya&#351;am&#305;n&#305; iyile&#351;tiren yaz&#305;l&#305;m &ccedil;&ouml;z&uuml;mlerini kullanmay&#305; &ouml;&#287;renin ve becerilerinizi geli&#351;tirin</li><li>
M&uuml;&#351;terilerimiz i&ccedil;in daha iyi marka deneyimleri sunun</li></ul>
Concentrix, a&#351;a&#287;&#305;daki &ouml;zelliklere sahipseniz sizin i&ccedil;in harika bir uyum sa&#287;lar:<ul><li>
Flemenk&ccedil;e dilini ak&#305;c&#305; bir &#351;ekilde konu&#351;abiliyorsan&#305;z</li><li>
Proaktif, &ouml;z motivasyonlu ve &ccedil;&ouml;z&uuml;m odakl&#305;ysan&#305;z</li><li>
D&ouml;n&uuml;&#351;&uuml;ml&uuml; ve hafta sonu vardiyalar&#305;nda &ccedil;al&#305;&#351;abiliyorsan&#305;z</li></ul> 
Location:
TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
Language Requirements:
Dutch (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Flemenkçe Müşteri Danışmanı

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div>
<div>Giza, Egypt</div></div></div><div></div><div><div> 
</div>Job Title:
Hebrew Speaker Q3 - 2025 - Greater Cairo
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader">
Essential Functions/Core Responsibilities</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><ul><li> 
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><ul><li> 
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><ul><li> 
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><ul><li> 
Maintain basic knowledge of client products and/or services</li></ul><ul><li> 
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><ul><li> 
Participate in activities designed to improve customer satisfaction and business performance</li></ul><ul><li> 
Offer additional products and/or services</li></ul><ul><li> 
Track, document and retrieve information in call tracking database</li></ul><ul><li> 
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><h2 class="jobSectionHeader"> 
Candidate Profile</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul><ul><li> 
Courteous with strong customer service orientation</li></ul><ul><li> 
Strong computer navigation skills and PC Knowledge</li></ul><ul><li> 
Ability to effectively communicate, both written and verbally</li></ul><ul><li> 
Dependable with strong attention to detail</li></ul><ul><li> 
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><ul><li> 
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><ul><li> 
Ability to work as a team member, as well as independently</li></ul><ul><li> 
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><ul><li> 
Ability to rotate shifts, as needed</li></ul><ul><li> 
Based on location and/or program, additional experience/skills may be required</li></ul><ul><li> 
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role</h2><div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div><h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2><div>RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION 
PHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul> 
INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader">
Disclaimer
</h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Hebrew
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Hebrew Speaker Q3 -

<div>Job Title:
Hebrew Speaker Q3 - 2025 - Greater Cairo
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader">
Essential Functions/Core Responsibilities</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><ul><li> 
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><ul><li> 
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><ul><li> 
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><ul><li> 
Maintain basic knowledge of client products and/or services</li></ul><ul><li> 
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><ul><li> 
Participate in activities designed to improve customer satisfaction and business performance</li></ul><ul><li> 
Offer additional products and/or services</li></ul><ul><li> 
Track, document and retrieve information in call tracking database</li></ul><ul><li> 
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><h2 class="jobSectionHeader"> 
Candidate Profile</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul><ul><li> 
Courteous with strong customer service orientation</li></ul><ul><li> 
Strong computer navigation skills and PC Knowledge</li></ul><ul><li> 
Ability to effectively communicate, both written and verbally</li></ul><ul><li> 
Dependable with strong attention to detail</li></ul><ul><li> 
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><ul><li> 
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><ul><li> 
Ability to work as a team member, as well as independently</li></ul><ul><li> 
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><ul><li> 
Ability to rotate shifts, as needed</li></ul><ul><li> 
Based on location and/or program, additional experience/skills may be required</li></ul><ul><li> 
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role</h2>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION 
PHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul> 
INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader">
Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Hebrew
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

Hebrew Speaker Q3 - 2025 - Greater Cairo

<div>Job Title:
Russian Speaker Q3 - 2025 - Greater Cairo
Job Description
Due to our incredible growth, we&rsquo;re looking for Customer Service Advisors with Russian language skills to help us deliver exceptional customer experiences for some of the world&rsquo;s biggest and most well-known brands.
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. 
In this role, you'll:<ul><li>
Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.</li><li>
Become a product pro, mastering the ins and outs of the latest trends.</li><li>
Troubleshoot issues with patience and a can-do attitude.</li><li>
Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.</li><li>
Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.</li></ul>
Essential Functions/Core Responsibilities<ul><li>
Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)</li><li>
Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.</li><li>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.</li><li>
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</li><li>
Maintain basic knowledge of client products and/or services.</li><li>
Prepare complete and accurate work including appropriately notating accounts as required.</li><li>
Participate in activities designed to improve customer satisfaction and business performance.</li><li>
Offer additional products and/or services.</li></ul><h2 class="jobSectionHeader">
Candidate Profile</h2><ul><li>
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.</li><li>
Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</li><li>
Ability to fluently communicate in the required language of support, both written and verbally.</li><li>
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</li><li>
Basic computer navigation skills and PC Knowledge.</li><li>
Ability to work as a team member, as well as independently.</li><li>
Dependable with proficient attention to detail.</li><li>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.</li><li>
Able to rotate shifts, as needed.</li><li>
Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</li><li>
Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</li></ul>
Based on location and/or program, additional experience/skills may be required<ul><li> 
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"> 
Career Framework Role</h2>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!<h2 class="jobSectionHeader"> 
Disclaimer</h2> 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. 
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Russian
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

Russian Speaker Q3 - 2025 - Greater Cairo

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 This is a contractual role.
 
 
 </li>
 </ul>
 At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon&rsquo;s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.
 
 
 Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, off boarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.
 
 
 As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
 
 
 You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.
 
 
 Key job responsibilities
 
 
 
 Responsibilities
 
 
 
 Amazon&rsquo;s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:
 
 
 <ul>
 <li>
 Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
 </li>
 <li>
 Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures &ndash; escalate when these cannot be resolved.
 </li>
 <li>
 Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
 </li>
 <li>
 Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
 </li>
 <li>
 Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
 </li>
 <li>
 Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
 </li>
 <li>
 Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
 </li>
 <li>
 Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
 </li>
 <li>
 Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
 
 
 </li>
 </ul>
 This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Must have Bachelor's Degree or Master&rsquo;s degree
 </li>
 <li>
 0-10+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.
 </li>
 <li>
 Fluent communication and writing skills in English (+85%).
 </li>
 <li>
 Schedule flexibility (support a 24x7 operations).
 </li>
 <li>
 Internet connection before joining date with a speed range of 50-100 Mbps
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.
 </li>
 <li>
 Basic US legislation Leave of Absence and Accommodations knowledge.
 </li>
 <li>
 Knowledge of US federal and state leave and disability laws.
 </li>
 <li>
 Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
 </li>
 <li>
 Experience dealing with customers and exceptional use of empathy skills.
 </li>
 <li>
 Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
 </li>
 <li>
 Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
 </li>
 <li>
 Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A2868479
</div>

MyHR Live Support Advisor [S], MHLS

ByteDance

<div>
 
 Responsibilities
 
 
 About the Team
 
 As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience.
 
 
 This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users.
 
 
 Responsibilities
 
 - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries.
 
 - Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users.
 
 - Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform.
 
 - Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring.
 
 - Escalate risky issues to responsible teams in a timely way and follow up the whole process.
 
 - Conduct initial triage and fact identification.
 
 
 
 Qualifications
 
 
 Minimum Qualifications
 
 - Proficient in both written and verbal English communication.
 
 - Demonstrated ability in problem-solving and root cause analysis.
 
 - Strong attention to detail when handling customer inquiries via chat and email.
 
 - Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce).
 
 - Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA.
 
 - Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction.
 
 
 Preferred Qualifications
 
 - 1 years of experience in a customer service or support role, preferably in a digital or tech environment.
 
 - Familiarity with CRM tools and escalation processes.
 
 - Track record of resolving complex customer issues with minimal supervision.
 
 - Experience working in a KPI-driven environment with a focus on continuous improvement.
 
 - Strong interpersonal skills and the ability to work collaboratively across teams.
 
 
 
 About Us
 
 
 Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.&ZeroWidthSpace;
 
 
 
 
 Why Join ByteDance
 
 
 Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.&ZeroWidthSpace;
 
 As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
 
 
 
 
 Trust &amp; Safety at ByteDance
 
 
 ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.&ZeroWidthSpace;
 
 We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.&ZeroWidthSpace;
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Customer Support Specialist (User Support) - Gurgaon

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