call center agent

guest relations agent

call center supervisor Jobs in Doha Qatar

call center supervisor

client service manager Jobs in Doha Qatar

client service manager

business support specialist Jobs in Doha Qatar

business support specialist

customer support agent

Dieture

About Dieture:Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. With AI-driven predictive supplements, personalized health tracking, and a wide range of meal plans, we empower customers to take control of their well-being. Our user-friendly mobile app allows customers to manage subscriptions, tailor their meals, track health metrics, and access supplements designed to meet their unique needs. By prioritizing efficiency and holistic health solutions, we're redefining the future of health in Qatar.Role Overview:As a Customer Support Agent, you will be the front line for handling customer inquiries, resolving issues, and ensuring that every customer has a positive experience with our products and services. You will work directly with customers via phone, email, chat, and social media to address their concerns and provide timely solutions.Key Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via multiple channels (phone, email, live chat, social media) in a professional and timely manner.</li><li>Issue Resolution: Troubleshoot and resolve customer issues by diagnosing problems, offering solutions, and ensuring customer satisfaction.</li><li>Product Knowledge: Develop and maintain a deep understanding of the company&rsquo;s products and services to provide accurate, effective support.</li><li>Customer Education: Assist customers in understanding how to use products/services, providing guidance and tips as needed.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company&rsquo;s CRM system.</li><li>Escalation Management: Identify and escalate complex or unresolved issues to CS Manager or relevant departments.</li><li>Customer Feedback: Collect feedback from customers and suggest process improvements based on customer insights.</li><li>Collaboration: Work with internal teams (sales, technical, etc.) to ensure smooth customer experience and resolve recurring issues.</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business or a related field (preferred).</li><li>Prior experience in a customer support or service role (3-5 years preferred).</li><li>Experience in F&amp;B industry is preferred.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.</li><li>Strong problem-solving abilities and the ability to think critically under pressure.</li><li>Technical Proficiency in using CRM software and basic office applications.</li><li>Fluency in Arabic and English language.</li><li>Multi-tasking ability to manage multiple customer inquiries and tasks simultaneously while maintaining attention to detail.</li><li>Passion for delivering exceptional customer service and helping others.</li><li>Experienced in handling customer interactions via phone calls and chat support.</li></ul>Personal Attributes:<ul><li>Empathy: Ability to understand and relate to customer concerns and needs, offering thoughtful solutions and demonstrating genuine care.</li><li>Patience: Ability to remain calm and composed, even during challenging interactions with upset customers.</li><li>Adaptability: Ability to quickly adjust to new products, services, or changes in customer expectations while maintaining a positive attitude.</li><li>Attention to Detail: A keen eye for detail when entering information into systems or handling customer issues to ensure accuracy and completeness.</li><li>Team Player: Strong collaborative spirit and willingness to assist colleagues and work toward common team goals.</li><li>Self-Motivated: Proactive in finding solutions and taking initiative in managing workload, with the ability to work independently.</li><li>Positive Attitude: A friendly, approachable demeanor that creates a welcoming environment for customers and teammates alike.</li><li>Resilience: Ability to handle constructive criticism and use it as an opportunity for personal and professional growth.</li></ul>What Success Looks Like:Success in this role will be measured by your ability to effectively engage with customers, resolve issues in a timely manner, and maintain high levels of customer satisfaction. You will know you're succeeding when:Customer Satisfaction:<ul><li>Consistently receiving positive feedback from customers, ensuring they feel valued, heard, and satisfied with the solutions provided.</li><li>High customer retention rates due to excellent support and relationship-building.</li></ul>Efficiency in Handling Inquiries:<ul><li>Maintaining quick response times and high-resolution rates with minimal back-and-forth or escalations.</li><li>Effectively managing a high volume of inquiries while maintaining a positive customer experience.</li></ul>Problem-Solving and Resolution:<ul><li>Successfully resolving customer issues and providing clear solutions that meet their needs, resulting in fewer follow-up issues or repeat inquiries.</li><li>Effectively addressing recurring problems and identifying opportunities to prevent future issues.</li></ul>Collaboration and Communication:<ul><li>Seamlessly collaborating with internal teams to share valuable insights and ensure smooth resolutions to customer challenges.</li><li>Maintaining clear, professional, and transparent communication with both customers and colleagues.</li></ul>Product Knowledge Mastery:<ul><li>Demonstrating strong product knowledge during customer interactions and consistently using this knowledge to provide accurate support.</li><li>Actively contributing to knowledge-sharing efforts, ensuring updated information is available for both customers and team members.</li></ul>Achievement of Key Performance Metrics:<ul><li>Meeting or exceeding performance metrics such as average response time, customer satisfaction (CSAT) scores, first-contact resolution rate, and ticket resolution time.</li></ul>What we offer:<ul><li>Competitive Package.</li><li>Opportunities for professional growth and career advancement.</li><li>A supportive, collaborative, and inclusive team environment.</li><li>Access to product training, and industry insights.</li></ul>Job Types: Full-time, Permanent

Customer Support Agent

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Handle incoming calls and inquiries from customers professionally and efficiently.</li><li>
Provide accurate information about products, services, and promotions.</li><li>
Resolve customer complaints and issues in a timely manner.</li><li>
Update customer records and information in the database.</li><li>
Follow communication scripts and guidelines to ensure consistency.</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent verbal and written communication skills.</li><li>
Strong customer service orientation with a positive attitude.</li><li>
Ability to multitask and work under pressure in a fast-paced environment.</li><li>
Basic computer skills and familiarity with CRM software.</li><li>
Prior experience in a call center or customer service role is a plus.</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>High school diploma or equivalent.</li><li>
Proven track record of meeting and exceeding customer service goals.</li><li>
Ability to work flexible hours, including evenings and weekends.</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary and performance-based incentives.</li><li>
Opportunities for career growth and advancement within the company.</li><li>
Comprehensive training and ongoing support to enhance your skills.</li><li>
A positive and inclusive work environment with a diverse team.</li></ul></div>

Call Center Agent

ABH Real Estate Qatar

Title: Luxury Real Estate AgentLocation: QatarCompany: ABH Real EstateCompany Description: A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description:We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek. We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.RESPONSIBILITIES:<ul><li>Assist clients in buying, selling, and renting properties.</li><li>Conduct property showings</li><li>Negotiate contracts and agreements.</li><li>Prepare and deliver client presentations.</li><li>Provide excellent customer service and maintain strong client relationships.</li><li>Work closely with other team members to ensure smooth transactions and positive outcomes for clients.</li><li>Attend team meetings and training sessions as required.</li></ul>UNIQUE BENEFITS YOU WILL GET:<ul><li>Qualified leads</li><li>Competent Administrative and Marketing Support</li><li>An Attractive Remuneration</li><li>Training and supportive work environment</li><li>PROVIDED WITH BASE SALARY +COMISSION</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:<ul><li>Proven track record of excellent sales skills</li><li>Knowledge in GCC market and sales</li><li>Strong communication, closing and negotiation skills</li><li>Fluent in English</li><li>Preferably Valid driving license and car</li><li>Good customer service skills</li><li>Self-motivated and driven to succeed.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and time management skills</li></ul>Job Type: Full-timeExperience:<ul><li>SALES: 1 year (Preferred)</li></ul>License/Certification:<ul><li>DRIVER LICENSES (Preferred)</li></ul>

REAL ESTATE AGENT

Elite Real Estate

We are seeking a motivated and professional Real Estate Agent to join our team. The ideal candidate will be responsible for guiding clients through the process of buying, selling, and renting properties while delivering exceptional customer service and building long-term client relationships.Key Responsibilities:<ul><li>Assist clients in buying, selling, and renting residential or commercial properties.</li><li>Conduct property viewings, open houses, and market evaluations.</li><li>Provide clients with advice on market conditions, pricing, and mortgage options.</li><li>Negotiate contracts and ensure all agreements comply with legal requirements.</li><li>Develop and maintain strong client relationships through networking and referrals.</li><li>Market properties through online platforms, advertising, and promotional events.</li><li>Stay up to date with local real estate market trends, regulations, and best practices.</li><li>Prepare necessary documentation such as contracts, agreements, and lease records.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience as a real estate agent or similar role (preferred).</li><li>Strong knowledge of local property market and industry regulations.</li><li>Excellent negotiation, communication, and interpersonal skills.</li><li>Ability to work independently and manage time effectively.</li></ul>*What We Offer:<ul><li>Competitive commission-based structure.</li><li>Training and professional development opportunities.</li><li>Access to marketing tools, leads, and administrative support.</li><li>A collaborative and supportive team environment.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR10,000.00 per month

Property consultant

Expert Real Estate

Job Title: Leasing and Sales Agent Location: QatarCompany: Expert Real EstateAbout Us:Expert Real Estate is a Qatar-based real estate company specializing in listing, renting, buying, selling, investing, and property management. Our team of highly qualified professionals prioritizes customer service to help clients make informed decisions for the future. We focus on placing our clients' needs and interests at the forefront of our business and offer tailored service experiences in Qatar hotspots, including The Pearl and Lusail.1. Leasing &amp; Sales AgentsThis is a full-time on-site Real Estate Agent role located in Doha, Qatar. The Real Estate Agent will be responsible for listing, renting, buying, selling, and investing in properties. They will provide exceptional customer service and ensure successful real estate transactions for clients.Qualifications:At least 1 year of experience in<ul><li>Real Estate field in Qatar License is plus</li><li>Experience in Sales and Real Property</li><li>Strong customer service skills</li><li>Excellent communication and negotiation skills</li><li>Ability to work well in a team and independently</li><li>Knowledge of the Qatar real estate market</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Must have a valid driver&rsquo;s license and own a car.</li></ul>How to Apply: If you are passionate about real estate and ready to make a difference in the lives of clients, we&rsquo;d love to hear from you! Please submit your resume detailing your experience to hr@expertrealestate.qa and indicate the Job Title in the subject line. Or apply directly through Indeed.Why Join Us?Expert Real Estate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.With a focus on collaboration and success, we empower our agents to exceed their goals and build lasting client relationships. If you're passionate about real estate and want to thrive in a rewarding environment, this is the place for you!Job Types: Full-time, Permanent

Leasing and Sales Agent

Hilton

<div>Guest Service Agent / Associate
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Agent / Associate

Steps Real Estate

Steps Real Estate in Doha, Qatar, is seeking a full-time, on-site Commercial Real Estate Agent. This role encompasses overseeing negotiations and administration while delivering exceptional customer service. The agent will serve as a liaison between landlords and prospective tenants, focusing on identifying and securing commercial listings.Qualifications<ul><li>Valid Qatari driving license is required.</li><li>Demonstrated success in B2B or business development roles</li><li>Ability to obtain and manage property listings effectively</li><li>In-depth understanding of the Qatar real estate market</li><li>Outstanding negotiation and communication skills</li><li>Familiarity with real estate laws and regulations in Qatar</li><li>Proficiency in CRM software for effective client management</li><li>Fluency in English or Arabic is required.</li></ul>Job Type: Full-timeExperience:<ul><li>CRM software: 1 year (Required)</li><li>Real Estate - Commercial: 1 year (Required)</li></ul>License/Certification:<ul><li>QATARI driving License (Required)</li></ul>

Commercial Real Estate Agent

Explore 1522+ Customer support agent in Doha Qatar this November. Find roles across top companies and apply now to boost your career.