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call center agent - female

customer support agent

Dieture

About Dieture:Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. With AI-driven predictive supplements, personalized health tracking, and a wide range of meal plans, we empower customers to take control of their well-being. Our user-friendly mobile app allows customers to manage subscriptions, tailor their meals, track health metrics, and access supplements designed to meet their unique needs. By prioritizing efficiency and holistic health solutions, we're redefining the future of health in Qatar.Role Overview:As a Customer Support Agent, you will be the front line for handling customer inquiries, resolving issues, and ensuring that every customer has a positive experience with our products and services. You will work directly with customers via phone, email, chat, and social media to address their concerns and provide timely solutions.Key Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via multiple channels (phone, email, live chat, social media) in a professional and timely manner.</li><li>Issue Resolution: Troubleshoot and resolve customer issues by diagnosing problems, offering solutions, and ensuring customer satisfaction.</li><li>Product Knowledge: Develop and maintain a deep understanding of the company&rsquo;s products and services to provide accurate, effective support.</li><li>Customer Education: Assist customers in understanding how to use products/services, providing guidance and tips as needed.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company&rsquo;s CRM system.</li><li>Escalation Management: Identify and escalate complex or unresolved issues to CS Manager or relevant departments.</li><li>Customer Feedback: Collect feedback from customers and suggest process improvements based on customer insights.</li><li>Collaboration: Work with internal teams (sales, technical, etc.) to ensure smooth customer experience and resolve recurring issues.</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business or a related field (preferred).</li><li>Prior experience in a customer support or service role (3-5 years preferred).</li><li>Experience in F&amp;B industry is preferred.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.</li><li>Strong problem-solving abilities and the ability to think critically under pressure.</li><li>Technical Proficiency in using CRM software and basic office applications.</li><li>Fluency in Arabic and English language.</li><li>Multi-tasking ability to manage multiple customer inquiries and tasks simultaneously while maintaining attention to detail.</li><li>Passion for delivering exceptional customer service and helping others.</li><li>Experienced in handling customer interactions via phone calls and chat support.</li></ul>Personal Attributes:<ul><li>Empathy: Ability to understand and relate to customer concerns and needs, offering thoughtful solutions and demonstrating genuine care.</li><li>Patience: Ability to remain calm and composed, even during challenging interactions with upset customers.</li><li>Adaptability: Ability to quickly adjust to new products, services, or changes in customer expectations while maintaining a positive attitude.</li><li>Attention to Detail: A keen eye for detail when entering information into systems or handling customer issues to ensure accuracy and completeness.</li><li>Team Player: Strong collaborative spirit and willingness to assist colleagues and work toward common team goals.</li><li>Self-Motivated: Proactive in finding solutions and taking initiative in managing workload, with the ability to work independently.</li><li>Positive Attitude: A friendly, approachable demeanor that creates a welcoming environment for customers and teammates alike.</li><li>Resilience: Ability to handle constructive criticism and use it as an opportunity for personal and professional growth.</li></ul>What Success Looks Like:Success in this role will be measured by your ability to effectively engage with customers, resolve issues in a timely manner, and maintain high levels of customer satisfaction. You will know you're succeeding when:Customer Satisfaction:<ul><li>Consistently receiving positive feedback from customers, ensuring they feel valued, heard, and satisfied with the solutions provided.</li><li>High customer retention rates due to excellent support and relationship-building.</li></ul>Efficiency in Handling Inquiries:<ul><li>Maintaining quick response times and high-resolution rates with minimal back-and-forth or escalations.</li><li>Effectively managing a high volume of inquiries while maintaining a positive customer experience.</li></ul>Problem-Solving and Resolution:<ul><li>Successfully resolving customer issues and providing clear solutions that meet their needs, resulting in fewer follow-up issues or repeat inquiries.</li><li>Effectively addressing recurring problems and identifying opportunities to prevent future issues.</li></ul>Collaboration and Communication:<ul><li>Seamlessly collaborating with internal teams to share valuable insights and ensure smooth resolutions to customer challenges.</li><li>Maintaining clear, professional, and transparent communication with both customers and colleagues.</li></ul>Product Knowledge Mastery:<ul><li>Demonstrating strong product knowledge during customer interactions and consistently using this knowledge to provide accurate support.</li><li>Actively contributing to knowledge-sharing efforts, ensuring updated information is available for both customers and team members.</li></ul>Achievement of Key Performance Metrics:<ul><li>Meeting or exceeding performance metrics such as average response time, customer satisfaction (CSAT) scores, first-contact resolution rate, and ticket resolution time.</li></ul>What we offer:<ul><li>Competitive Package.</li><li>Opportunities for professional growth and career advancement.</li><li>A supportive, collaborative, and inclusive team environment.</li><li>Access to product training, and industry insights.</li></ul>Job Types: Full-time, Permanent

Customer Support Agent

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Handle incoming calls and inquiries from customers professionally and efficiently.</li><li>
Provide accurate information about products, services, and promotions.</li><li>
Resolve customer complaints and issues in a timely manner.</li><li>
Update customer records and information in the database.</li><li>
Follow communication scripts and guidelines to ensure consistency.</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent verbal and written communication skills.</li><li>
Strong customer service orientation with a positive attitude.</li><li>
Ability to multitask and work under pressure in a fast-paced environment.</li><li>
Basic computer skills and familiarity with CRM software.</li><li>
Prior experience in a call center or customer service role is a plus.</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>High school diploma or equivalent.</li><li>
Proven track record of meeting and exceeding customer service goals.</li><li>
Ability to work flexible hours, including evenings and weekends.</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary and performance-based incentives.</li><li>
Opportunities for career growth and advancement within the company.</li><li>
Comprehensive training and ongoing support to enhance your skills.</li><li>
A positive and inclusive work environment with a diverse team.</li></ul></div>

Call Center Agent

ABH Real Estate Qatar

Title: Luxury Real Estate AgentLocation: QatarCompany: ABH Real EstateCompany Description: A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description:We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek. We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.We are seeking experienced and motivated real estate agents to join our team. As a real estate agent, you will be responsible for assisting clients in buying, selling, and renting properties, as well as negotiating contracts and managing client relationships. You will work closely with other members of the team to provide excellent customer service and help clients find what they seek.RESPONSIBILITIES:<ul><li>Assist clients in buying, selling, and renting properties.</li><li>Conduct property showings</li><li>Negotiate contracts and agreements.</li><li>Prepare and deliver client presentations.</li><li>Provide excellent customer service and maintain strong client relationships.</li><li>Work closely with other team members to ensure smooth transactions and positive outcomes for clients.</li><li>Attend team meetings and training sessions as required.</li></ul>UNIQUE BENEFITS YOU WILL GET:<ul><li>Qualified leads</li><li>Competent Administrative and Marketing Support</li><li>An Attractive Remuneration</li><li>Training and supportive work environment</li><li>PROVIDED WITH BASE SALARY +COMISSION</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:<ul><li>Proven track record of excellent sales skills</li><li>Knowledge in GCC market and sales</li><li>Strong communication, closing and negotiation skills</li><li>Fluent in English</li><li>Preferably Valid driving license and car</li><li>Good customer service skills</li><li>Self-motivated and driven to succeed.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and time management skills</li></ul>Job Type: Full-timeExperience:<ul><li>SALES: 1 year (Preferred)</li></ul>License/Certification:<ul><li>DRIVER LICENSES (Preferred)</li></ul>

REAL ESTATE AGENT

Oxalis Real Estate

Job Overview We are seeking a motivated and dynamic Real Estate Agent to join our team. The ideal candidate will have a passion for helping clients navigate the real estate market, whether they are buying, selling, or renting properties. This role requires strong negotiation skills, exceptional customer service abilities, and a deep understanding of real estate laws and regulations. As a Real Estate Agent, you will be responsible for building relationships with clients and providing them with expert guidance throughout the entire process.Responsibilities<ul><li>Assist clients in buying, selling, and renting properties by providing expert advice and support.</li><li>Conduct market research to determine property values and trends in the local area.</li><li>Develop and implement effective marketing strategies to promote listings and attract potential buyers.</li><li>Negotiate contracts and agreements on behalf of clients to ensure favorable terms.</li><li>Maintain up-to-date knowledge of Fair Housing regulations and real estate laws.</li><li>Provide exceptional customer service by addressing client inquiries and concerns promptly.</li><li>Manage property listings, including organizing open houses and showings.</li><li>Collaborate with other real estate professionals, such as mortgage brokers and inspectors, to facilitate transactions.</li><li>Utilize strong organizational skills to manage multiple clients and properties simultaneously.</li></ul>Skills<ul><li>Proven negotiation skills to secure the best deals for clients.</li><li>Strong marketing abilities to effectively promote properties.</li><li>Bilingual or multilingual proficiency is a plus for communicating with diverse clientele.</li><li>Excellent customer service skills to build rapport with clients.</li><li>Sales experience in real estate or related fields is highly desirable.</li><li>Knowledge of Fair Housing regulations to ensure compliance in all transactions.</li><li>Outstanding communication skills for clear interactions with clients and colleagues.</li><li>Familiarity with property management practices is beneficial.</li><li>Administrative experience to handle paperwork efficiently.</li><li>Understanding of real estate law to navigate legal aspects of transactions.</li><li>Strong organizational skills to manage time effectively and prioritize tasks. Join our team as a Real Estate Agent where your expertise will help shape the future of our clients' real estate journeys!</li></ul>What We Offer:<ul><li>Full Commission-Based Role (up to 50% )</li><li>Exclusive Property Finder account to post your own properties</li><li>Professional support and marketing resources</li><li>Growth opportunities within the company</li></ul>How to Apply: Submit your resume and cover letter to:<ul><li>recruitment@oxalis.qa</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR20,000.00 per monthApplication Question(s):<ul><li>Are you OKAY in Full Commission Based Salary? 50%</li></ul>Experience:<ul><li>Real Estate: 1 year (Required)</li></ul>License/Certification:<ul><li>Driving License and Car (Required)</li></ul>

We are looking for Real Estate Agent ! 50% Commission

Hiring ! Real Estate Consultant | 50% Commission

Trading & Construction Group

Position Overview:The Customer Service Training Manager is responsible for developing, implementing, and overseeing training programs that equip customer service representatives with the knowledge and skills to deliver exceptional service. This role combines instructional design, leadership, and performance management to drive customer satisfaction and operational excellence.Key Responsibilities:<ul><li>Training Program Development</li><li>Design and implement onboarding and continuous training programs for customer service teams.</li><li>Create training materials including manuals, e-learning modules, videos, and workshops.</li><li>Update training content based on product updates, policy changes, or customer feedback.</li><li>Training Delivery &amp; Facilitation</li><li>Conduct in-person and virtual training sessions for new hires and existing staff.</li><li>Partner with team leads to identify performance gaps and provide targeted training interventions.</li><li>Performance &amp; Quality Monitoring</li><li>Monitor service quality metrics and collaborate with QA teams to improve agent performance.</li><li>Develop assessments, quizzes, and evaluations to measure training effectiveness.</li><li>Team Management</li><li>Lead and mentor a team of trainers and instructional designers (if applicable).</li><li>Coordinate training schedules and manage training resources.</li><li>Cross-Functional Collaboration</li><li>Work closely with Product, Operations, and HR to ensure training is aligned with business needs.</li><li>Provide input into customer service policies, scripts, and escalation procedures.</li><li>Reporting &amp; Analysis</li><li>Analyze training ROI and make data-driven recommendations for improvements.</li><li>Report on training outcomes, agent performance improvements, and feedback trends.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Education, Human Resources, Business Administration, or a related field.</li><li>5+ years in customer service, with at least 2&ndash;3 years in a training or managerial capacity.</li><li>Experience with Learning Management Systems (LMS) and instructional design tools.</li><li>Strong presentation, coaching, and interpersonal skills.</li><li>Knowledge of customer service software (e.g., Zendesk, Salesforce Service Cloud) is a plus.</li><li>Certification in training or instructional design (e.g., CPTM, ATD) is preferred.</li></ul>Key Skills:<ul><li>Leadership and team development</li><li>Instructional design and training delivery</li><li>Excellent communication and presentation abilities</li><li>Analytical thinking and performance evaluation</li><li>Project management</li></ul>Working Conditions:<ul><li>Office environment with occasional travel for multi-site training (if applicable)</li><li>Flexibility to accommodate training sessions across different time zones (for global teams)</li></ul>Job Type: Full-time

Customer Service Training manager

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 <ul>
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 Hamad International Airport is seeking a highly skilled and organized individual to join our team as
 
 Manager Customer Service and Accessibility
 
 . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
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 Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
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 Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
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 Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
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 Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
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 Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
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 Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
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 Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
 </li>
 <li>
 
 Qualifications
 
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 <li>
 
 About you:
 
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 Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
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 Minimum 6 years of relevant experience
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 Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
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 Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
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 Strong people management, creates an empowering environment, encouraging individual ownership and initiative
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 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
 </li>
 </ul>
 
 
 
</div>

Manager Customer Service and Accessibility

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