customer support agent

Planlab Solutions

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>4 &ndash; Afternoon Shift (9 hours)</li><li>4 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: From Rs45,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li><li>What is your English proficiency level between (1 to 10)?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

OOP Technologies

Job Description: OOP Technologies is seeking a Call Center Agent with a strong background in digital services to join our expanding team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations, along with a solid understanding of web development, SEO, and digital marketing solutions. This role requires excellent communication and sales skills to effectively engage clients, understand their needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Conduct outbound calls to promote and sell digital services such as Web Development, SEO, and related digital solutions.</li><li>Build and maintain positive relationships with clients through professional communication.</li><li>Identify client needs and recommend suitable digital services aligned with their business goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably within IT or digital services).</li><li>Strong understanding of web services, SEO, and digital marketing concepts.</li><li>Excellent spoken and written communication skills (English proficiency required).</li><li>Confident in persuasion, negotiation, and objection handling.</li><li>Strong problem-solving ability and a customer-focused mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Call Center Agent (Digital Services)

Job Description: We are looking for a Call Center Agent with experience in digital services. The ideal candidate should have 1&ndash;3 years of experience in customer support or telesales and a basic understanding of web services, SEO, and digital marketing. Good communication skills and the ability to promote our services are essential.Key Responsibilities:<ul><li>Make outbound calls to sell digital services (Web Development, SEO, etc.).</li><li>Maintain strong relationships with clients.</li><li>Understand customer needs and recommend suitable services.</li><li>Respond to inquiries and follow up regularly.</li><li>Handle objections and resolve issues professionally.</li><li>Guide clients about processes and timelines.</li></ul>Requirements:<ul><li>1&ndash;3 years of experience in call center, telesales, or customer support (IT/digital services preferred).</li><li>Basic knowledge of web services, SEO, and digital marketing.</li><li>Strong English communication skills.</li><li>Good persuasion and problem-solving abilities.</li><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-time (On-site)</li><li>Shift: Night (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Apply now by sending your CV to hr@ooptechnologies.com Or WhatsApp at 0323-7846800Job Type: Full-timePay: Up to Rs90,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

AL-JALEEL PACKAGING LTD

We are hiring a Call Center Agent with experience in digital services. The ideal candidate should have 1&ndash;3 years of experience in customer support or telesales, along with a good understanding of web services, SEO, and digital solutions. You must be able to communicate clearly, understand client needs, and promote our digital services.Key Responsibilities:<ul><li>Make outbound calls to promote and sell digital services (Web Development, SEO, etc.).</li><li>Build and maintain strong client relationships.</li><li>Understand customer needs and suggest the right digital services.</li><li>Respond to client inquiries and follow up on time.</li><li>Handle objections and resolve issues professionally.</li><li>Guide clients about service processes and timelines.</li></ul>Job Type: Part-timePay: Rs35,000.00 - Rs75,000.00 per monthWork Location: In person

Fresh calling agents required

Trans Global Services

Job Title: Customer Support Representative (CSR) &mdash; InternationalCompany: Trans Global Services (TGS) Location: Onsite Shift: Night Shift Experience: 6 months &ndash; 2 years (Customer Support / Call Center preferred) Salary: Market CompetitiveJob DescriptionTrans Global Services is looking for a customer-focused Customer Support Representative (CSR) to handle inbound and outbound customer interactions for international clients. The role involves providing accurate information, resolving customer concerns, and ensuring a positive service experience through professional communication.Key Responsibilities<ul><li>Answer inbound calls, emails, and chats from international customers</li><li>Resolve customer queries, complaints, and service requests effectively</li><li>Provide accurate information about services, processes, and policies</li><li>Maintain proper documentation of customer interactions in CRM</li><li>Escalate complex issues to the relevant department when required</li><li>Follow quality standards, scripts, and service guidelines</li><li>Maintain a professional and courteous tone at all times</li></ul>Requirements<ul><li>Prior experience in customer support, call center, or service roles preferred</li><li>Strong spoken and written English communication skills</li><li>Good problem-solving and listening abilities</li><li>Ability to handle customers patiently and professionally</li><li>Willingness to work in night shifts</li><li>Basic computer and CRM knowledge</li></ul>What We Offer<ul><li>Competitive salary and stable employment</li><li>Training and skill development programs</li><li>Career growth within customer support and operations</li><li>Supportive team and professional environment</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (CSR) — International

Ethisol

Job Type: Full-time (Onsite) Location: Johar Town, Lahore Salary: PKR 20,000 &ndash; 40,000Job Description:We are hiring a Customer Support Representative responsible for assisting customers via WhatsApp and chat platforms. This role focuses on resolving queries, guiding customers, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer messages via WhatsApp</li><li>Handle complaints and provide solutions</li><li>Share product/service information clearly</li><li>Escalate complex issues to senior staff</li><li>Maintain chat logs and follow-ups</li></ul>Requirements:<ul><li>Strong communication skills</li><li>Patience and problem-solving ability</li><li>Prior customer support experience is a plus</li><li>Ability to work under pressure</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative

StudyWise

<div>
 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
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 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
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 Schedule consultations with Visa Experts based on client needs and availability.
 
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 Serve as the first point of contact for clients seeking immigration advice.
 
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 Guide clients on required documents, timelines, and consultation procedures.
 
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 Relay relevant client information to advisors to ensure well-prepared meetings.
 
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 Maintain smooth communication between clients and the immigration advisory team.
 
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 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
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 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
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 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
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 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
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 Strong written communication and interpersonal skills.
 
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 Excellent multitasking and time management abilities.
 
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 Attention to detail and client-focused attitude.
 
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 Basic knowledge of visa or immigration processes is an advantage.
 
 </li>
 </ul>
</div>

Chat Support Representative

Explore 1371+ Customer support agent in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

1371 customer support agent jobs IN Lahore Pakistan

Customer Support Agent– Afternoon & Night Shifts

Call Center Agent (Digital Services)

Call Center Agent (Digital Services)

Fresh calling agents required

Customer Support Representative (CSR) — International

Customer Support Representative

Chat Support Representative