call center csr - (experienced) Jobs in Rawalpindi Pakistan

call center csr - (experienced)

chat sales intern Jobs in Rawalpindi Pakistan

chat sales intern

client success representative – b2b Jobs in Rawalpindi Pakistan

client success representative – b2b

client success specialist (female) Jobs in Rawalpindi Pakistan

client success specialist (female)

client support specialist Jobs in Rawalpindi Pakistan

client support specialist

customer support agent

HRIT Hunters

HRIT Hunter is looking for an energetic and experienced Live Chat Support Agent for a UK-based client project. This opportunity is open to both full-time and part-time professionals. The ideal candidate will have strong experience working with international clients, particularly from the UK or US, and must be comfortable working flexible schedules aligned with the UK time zone.This is a temporary project starting at the end of January or beginning of February 2026 and running until mid-March 2026, with a strong possibility of extension or long-term engagement based on performance.Project &amp; Work Details<ul><li>Project Duration: End of Jan / Start of Feb 2026 till mid-March 2026</li></ul>(45 to 60 days &ndash; Extension possible based on performance)<ul><li>Location: Bahria Town Phase 7 (On-site)</li><li>Working Days: Monday to Sunday (Flexible shifts)</li><li>Working Hours: Minimum 4 hours to maximum 12 hours per day</li><li>Time Zone: UK Time Zone</li><li>Employment Type: Full-Time &amp; Part-Time</li></ul>Key Responsibilities<ul><li>Handle customer queries via live chat efficiently and professionally</li><li>Support international customers, mainly UK-based clients</li><li>Maintain high customer satisfaction and quality standards</li><li>Manage and log customer interactions using CRM systems</li><li>Follow client communication and service protocols</li></ul>Required Skills &amp; Experience<ul><li>Proven experience in Live Chat Support for international clients</li><li>Strong exposure to UK or US customers (mandatory)</li><li>Hands-on experience with CRM tools, including:</li><li>Zendesk</li><li>Zoho</li><li>Other similar CRM platforms</li><li>Excellent written English communication skills</li><li>Ability to work in UK time zone shifts</li><li>Flexible availability (4 to 12 hours per day)</li></ul>Preferred Qualifications<ul><li>Experience in both live chat and verbal communication with UK clients</li><li>Candidates who can speak with a native British accent will be given preference</li><li>Strong interpersonal, multitasking, and problem-solving skills</li><li>Energetic, customer-focused, and performance-driven attitude</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary (based on experience and working hours)</li><li>Flexible working hours</li><li>Opportunity for project extension or long-term role based on performance</li></ul>How to ApplyCandidates with strong UK or US client-handling experience, especially those with British accent proficiency, are highly encouraged to apply.Job Types: Full-time, Part-time, Temporary, ContractAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior experience handling international clients via live chat (UK or US)?</li><li>Are you available to work onsite at Bahria Town Phase 7?</li><li>Can you work flexible shifts aligned with the UK time zone for a minimum of 4 hours and up to 12 hours per day?</li><li>Do you have hands-on experience using CRM tools such as Zendesk or Zoho for Live chat?</li></ul>Experience:<ul><li>Live chat: 2 years (Required)</li><li>customer support: 2 years (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Live Chat Support Agent

IBEX Dynamics

IBEX DYNAMICS PVT(LTD)!!! NEW HIRING ALERTS !Customer Chat Support ( Add posting) APPLY NOW Available for experienced and newly fresh graduate and intermediate youth . Females are encourage to applyJob Overview:We are looking for a detail-oriented and proactive Customer Chat Support (Ad Posting) to join our marketing team at Ibex Dynamics. The primary responsibility of this role is to create, manage, and optimize ad listings on Facebook Marketplace and other classified platforms to drive traffic, generate leads, and improve brand visibility.Key Responsibilities:<ul><li>Create and publish product/service listings daily on Facebook Marketplace.</li><li>Monitor performance of posted ads and update content to maintain visibility.</li><li>Use compelling copywriting and high-quality images to attract engagement.</li><li>Respond to inquiries and forward leads to the relevant sales or support teams.</li><li>Repost ads as needed to ensure maximum visibility.</li><li>Report weekly metrics such as reach, response rate, and conversion trends.</li><li>Identify trends, competitor strategies, and suggest improvements.</li><li>Maintain organized documentation of posts, schedules, and analytics.</li><li>Ensure all listings follow platform guidelines and company branding.</li></ul>Requirements:<ul><li>Proven experience with Facebook Marketplace and online ad posting (1+ year preferred).</li><li>Basic knowledge of digital marketing, classified ads, and lead generation.</li><li>Strong attention to detail and ability to follow structured posting schedules.</li><li>Excellent written communication skills in English.</li><li>Familiarity with graphic tools like Canva or basic photo editing (a plus).</li><li>Ability to work independently with minimal supervision.</li><li>Proactive and responsive to potential buyer inquiries.</li></ul>How to Apply:Email : Info@ibexdynamics.com Contact No 051 8744100 Send Your CV at WhatsApp (03329083286)<ul><li>AT INTERVIEW TIME PLEASE BRING FOLLOWING DOCUMENTS ALONG WITH YOU</li><li>CV in hard copy.</li><li>Your original CNIC.</li></ul>Location:,Office 302, 3rd Floor, Souvenir Arcade , High CT Rd , Gulrez Housing Scheme, Rawalpindi.Apply Now!Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Chat Support (add posting)

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilities:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Helpline Agent

Mablay Beauty Pvt Ltd.

Join VINC&Eacute;&mdash;Where Every Customer Counts We&rsquo;re seeking a Customer Service Representative who can handle inquiries with care, professionalism, and efficiency. Be the first point of contact and help create positive, memorable experiences for every customer.Below are the details:<ul><li>Professionally communicate with customers via phone, email, and chats.</li><li>Actively listen and understand customer concerns and needs.</li><li>Provide accurate and timely information on products, pricing, stock availability, and order status.</li><li>Address and resolve inquiries and complaints efficiently and courteously.</li></ul>Skills &amp; Qualification:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong command of English&mdash;both verbal and written.</li><li>Excellent problem-solving and analytical skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Proactive with a strong focus on service excellence.</li></ul>Working Hours: 9:30 A.M. &ndash; 5:30 P.M., Monday to SaturdayJob Type: Full-timeWork Location: In person

Customer Service Representative (Female Only)

Touchstone Communications

We are seeking an experienced and customer-focused Travel Consultant to join our team. The ideal candidate will have prior experience working as a Travel Agent, excellent communication skills, and a strong passion for delivering exceptional travel planning services. This role involves advising clients, creating customized travel itineraries, and managing end-to-end travel bookings.Key Responsibilities<ul><li>Consult with clients to understand their travel preferences, budgets, and requirements</li><li>Design and recommend customized travel itineraries</li><li>Book flights, hotels, car rentals, tours, and travel insurance</li><li>Provide accurate information on visas, travel documents, and destination requirements</li><li>Manage changes, cancellations, and special travel requests</li><li>Build and maintain long-term client relationships</li><li>Stay updated on travel trends, airline policies, and industry regulations</li><li>Resolve customer concerns in a professional and timely manner</li></ul>Requirements (skills and qualifications)<ul><li>Proven experience as a Travel Agent or Travel Consultant</li><li>Excellent verbal and written communication skills</li><li>Strong customer service and interpersonal skills</li><li>Ability to multitask and manage multiple bookings efficiently</li><li>Strong attention to detail and organizational skills.</li></ul>Job Type: Full-timeExperience:<ul><li>Travel Industry: 1 year (Required)</li></ul>Work Location: In person

Travel Consultant

Blu Sky VAS LLC

About Us:Blu Sky VA is a leading provider of business process outsourcing solutions, offering virtual assistance, customer support, and back-office services to clients worldwide. Our innovative, collaborative work environment is dedicated to delivering exceptional results and ensuring client success.Job Title: Team Lead &ndash; Business DevelopmentDepartment: Business Development Reporting To: Business Development Manager Location: Bahria Town Phase-7 Rawalpindi Shift: Night / Evening (US) Employment Type: Full-timeJob SummaryWe are seeking a highly motivated Team Lead &ndash; Business Development to manage and drive outbound sales operations across BPO, IT Services, and Real Estate international campaigns. The ideal candidate will have hands-on experience in cold calling, lead qualification, and team leadership within KPI-driven environments. This role requires a balance of strong people management, sales execution, and performance analytics.Key ResponsibilitiesTeam Leadership &amp; Operations<ul><li>Lead and manage a team of Business Development Executives (BDEs) working on international outbound campaigns.</li><li>Ensure daily, weekly, and monthly targets for calls, transfers, and meetings are consistently achieved.</li><li>Monitor attendance, punctuality, shift adherence, and productivity in line with BPO standards.</li><li>Build a high-performance, accountable, and result-oriented team culture.</li></ul>Training, Coaching &amp; Quality Assurance<ul><li>Deliver onboarding and ongoing training for BDEs on scripts, pitch delivery, objection handling, and campaign-specific requirements.</li><li>Conduct call monitoring, live audits, and quality evaluations to maintain high call standards.</li><li>Provide one-on-one coaching and corrective action plans for underperforming team members.</li><li>Ensure compliance with internal QA benchmarks and client expectations.</li></ul>Outbound Sales &amp; Lead Qualification<ul><li>Oversee high-volume outbound cold calling activities for IT services, real estate, and other international offerings.</li><li>Personally participate in cold calling when required to support targets and set performance benchmarks.</li><li>Ensure accurate lead qualification, meeting scheduling, and live transfers as per campaign guidelines.</li></ul>Performance Management &amp; Reporting<ul><li>Track, analyze, and optimize KPIs related to call volume, connect rates, transfer quality, and meeting conversions.</li><li>Prepare and share daily, weekly, and monthly performance reports with management and clients.</li><li>Identify trends, gaps, and improvement areas to enhance campaign efficiency.</li></ul>CRM &amp; Process Compliance<ul><li>Ensure 100% CRM compliance, including accurate call dispositions, lead stages, notes, and follow-ups.</li><li>Enforce follow-up SLAs and ensure timely handovers to sales closers or clients.</li><li>Coordinate with QA, operations, and account management teams for issue resolution.</li></ul>Key Performance Indicators (KPIs)Activity &amp; Productivity<ul><li>Total Dials (Team, Per Agent, Team Lead)</li><li>Example Targets:</li><li>350 calls/day per agent</li><li>2,800 calls/week (team)</li><li>250 calls/day (Team Lead)</li><li>Connect Rate: &ge; 60%</li></ul>Lead Quality &amp; Conversions<ul><li>Qualified Live Transfers: 5+ per agent/day</li><li>Transfer Acceptance Rate: &ge; 85%</li><li>Meeting Scheduled Rate from Connects: &ge; 2%</li><li>Meeting Show-Up Rate: &ge; 65%</li></ul>Quality &amp; Compliance<ul><li>Follow-Up SLA Compliance: &ge; 95%</li><li>Call Quality Score: &ge; 85%</li><li>CRM Accuracy &amp; Compliance: 100%</li></ul>Why Blu Sky VA?<ul><li>Growth Opportunities: Be part of a rapidly growing company with ample opportunities for career development and advancement.</li><li>Dynamic Work Environment: Work in a fast-paced, collaborative environment where your contributions directly impact our success.</li><li>Competitive Compensation: Enjoy a competitive salary along with additional benefits and perks.</li></ul>If you're passionate about sales, customer engagement, and driving business growth, we&rsquo;d love to hear from you! Join Blu Sky VA and be a part of our success story.Apply Now!Email: Interested candidates are invited to submit their resume and cover letter to hr@bluskyvas.com. Please ensure the subject line includes &quot;Team Lead Application - [Your Name]&quot; when submitting your resume and cover letter to hr@bluskyvas.com.What's App : +92 337 7498888Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Team Lead Business Development

About Us:Blu Sky VA is a leading provider of business process outsourcing solutions, offering virtual assistance, customer support, and back-office services to clients worldwide. Our innovative, collaborative work environment is dedicated to delivering exceptional results and ensuring client success.Job Title: Team Lead &ndash; Business DevelopmentDepartment: Business Development Reporting To: Business Development Manager Location: Bahria Town Phase-7 Rawalpindi Shift: Night / Evening (US) Employment Type: Full-timeJob SummaryWe are seeking a highly motivated Team Lead &ndash; Business Development to manage and drive outbound sales operations across BPO, IT Services, and Real Estate international campaigns. The ideal candidate will have hands-on experience in cold calling, lead qualification, and team leadership within KPI-driven environments. This role requires a balance of strong people management, sales execution, and performance analytics.Key ResponsibilitiesTeam Leadership &amp; Operations<ul><li>Lead and manage a team of Business Development Executives (BDEs) working on international outbound campaigns.</li><li>Ensure daily, weekly, and monthly targets for calls, transfers, and meetings are consistently achieved.</li><li>Monitor attendance, punctuality, shift adherence, and productivity in line with BPO standards.</li><li>Build a high-performance, accountable, and result-oriented team culture.</li></ul>Training, Coaching &amp; Quality Assurance<ul><li>Deliver onboarding and ongoing training for BDEs on scripts, pitch delivery, objection handling, and campaign-specific requirements.</li><li>Conduct call monitoring, live audits, and quality evaluations to maintain high call standards.</li><li>Provide one-on-one coaching and corrective action plans for underperforming team members.</li><li>Ensure compliance with internal QA benchmarks and client expectations.</li></ul>Outbound Sales &amp; Lead Qualification<ul><li>Oversee high-volume outbound cold calling activities for IT services, real estate, and other international offerings.</li><li>Personally participate in cold calling when required to support targets and set performance benchmarks.</li><li>Ensure accurate lead qualification, meeting scheduling, and live transfers as per campaign guidelines.</li></ul>Performance Management &amp; Reporting<ul><li>Track, analyze, and optimize KPIs related to call volume, connect rates, transfer quality, and meeting conversions.</li><li>Prepare and share daily, weekly, and monthly performance reports with management and clients.</li><li>Identify trends, gaps, and improvement areas to enhance campaign efficiency.</li></ul>CRM &amp; Process Compliance<ul><li>Ensure 100% CRM compliance, including accurate call dispositions, lead stages, notes, and follow-ups.</li><li>Enforce follow-up SLAs and ensure timely handovers to sales closers or clients.</li><li>Coordinate with QA, operations, and account management teams for issue resolution.</li></ul>Key Performance Indicators (KPIs)Activity &amp; Productivity<ul><li>Total Dials (Team, Per Agent, Team Lead)</li><li>Example Targets:</li><li>350 calls/day per agent</li><li>2,800 calls/week (team)</li><li>250 calls/day (Team Lead)</li><li>Connect Rate: &ge; 60%</li></ul>Lead Quality &amp; Conversions<ul><li>Qualified Live Transfers: 5+ per agent/day</li><li>Transfer Acceptance Rate: &ge; 85%</li><li>Meeting Scheduled Rate from Connects: &ge; 2%</li><li>Meeting Show-Up Rate: &ge; 65%</li></ul>Quality &amp; Compliance<ul><li>Follow-Up SLA Compliance: &ge; 95%</li><li>Call Quality Score: &ge; 85%</li><li>CRM Accuracy &amp; Compliance: 100%</li></ul>Why Blu Sky VA?<ul><li>Growth Opportunities: Be part of a rapidly growing company with ample opportunities for career development and advancement.</li><li>Dynamic Work Environment: Work in a fast-paced, collaborative environment where your contributions directly impact our success.</li><li>Competitive Compensation: Enjoy a competitive salary along with additional benefits and perks.</li></ul>If you're passionate about sales, customer engagement, and driving business growth, we&rsquo;d love to hear from you! Join Blu Sky VA and be a part of our success story.Apply Now!Email: Interested candidates are invited to submit their resume and cover letter to hr@bluskyvas.com. Please ensure the subject line includes &quot;Team Lead Application - [Your Name]&quot; when submitting your resume and cover letter to hr@bluskyvas.com.Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Sales Team Lead

Explore 219+ Customer support agent in Rawalpindi Pakistan this January. Find roles across top companies and apply now to boost your career.