customer support agent

ZipLine

<div><div><h3 class="jobSectionHeader">About Zipline</h3>

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.</div>
About the Role

We are looking for a proactive and technically-minded Technical Support Agent to join our growing team! In this role, you'll play a vital part in ensuring that our customers and partners receive timely, accurate, and empathetic support&mdash;especially when it comes to troubleshooting hardware, software, and account-related issues.

As a key member of our technical support team, you'll resolve a variety of inquiries across phone, email, and chat channels. You'll work closely with cross-functional teams to escalate complex issues, document resolutions, and help continuously improve our products and systems through real-world feedback.

This full-time role is based onsite in Richardson, Texas, and reports to the Customer Support Lead.

What You'll Do
<ul>
<li>Respond to customer and partner inquiries via phone, email, and chat, delivering prompt, accurate, and technically sound assistance.</li>
<li>Diagnose and troubleshoot hardware, software, and system issues&mdash;working methodically to identify root causes and guide customers to resolution.</li>
<li>Escalate critical or complex cases to engineering or specialist teams while ensuring detailed documentation and full closure with the customer. Learn and work to become the specialist to reduce escalation rates.</li>
<li>Use internal knowledge bases and tools to provide solutions and contribute to ongoing documentation and process improvements.</li>
<li>Maintain a high standard of empathy and professionalism in every interaction, especially when handling frustrated or technically inexperienced users.</li>
<li>Become an expert in our technology stack&mdash;including product functionality, backend systems, and operational workflows&mdash;to provide deeper technical insight.</li>
<li>Log all support interactions, resolutions, and system data in our CRM/ticketing platforms to ensure full traceability and support handoffs.</li>
<li>Collaborate with support team members, engineers, and product managers to identify recurring</li>
</ul>
What you'll bring
<ul>
<li>2+ years of experience in a technical support, help desk, or similar role supporting software, hardware, or integrated systems.</li>
<li>Strong diagnostic and troubleshooting abilities across hardware, software, and account/system issues.</li>
<li>Excellent verbal and written communication skills with a clear ability to explain technical concepts to a non-technical audience.</li>
<li>Comfortable working with technical documentation, APIs, or internal dashboards to investigate and resolve issues.</li>
<li>Experience with CRM and ticketing platforms (e.g., Zendesk, Salesforce, ServiceNow, Intercom, etc.).</li>
<li>A calm, customer-first mindset with a high degree of empathy and problem ownership.</li>
<li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li>
<li>Flexible availability, including nights and weekends as needed. 
<ul><li>Bonus: Experience supporting IoT, robotics, or aviation systems, software/cloud systems &mdash;or interest in learning!</li>
</ul></li><li>This role is full time onsite in Richardson, TX. Relocation support through Zipline is available.</li>
</ul><h3 class="jobSectionHeader">WHAT ELSE YOU NEED TO KNOW
</h3>Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Targeted comp: $30-$34 / hour

Day in the Life of a Customer Support Agent at Zipline

As a Customer Support Agent at Zipline, each day begins with a quick check-in to review the latest updates, open tickets, and any outstanding issues from the previous shift. Starting promptly, you'll jump into a queue of customer inquiries spanning phone, email, and chat, each bringing a unique challenge. Some customers seek basic guidance, while others need more complex support to troubleshoot hardware or delivery concerns. With every interaction, you'll draw on your growing expertise of Zipline's products and systems, striving to provide accurate, timely, and empathetic solutions. When issues exceed your troubleshooting scope, you escalate them to internal teams, coordinating to provide customers with updates and final resolutions. Between cases, you collaborate with fellow support agents and your team lead to discuss recurring challenges and brainstorm ways to improve the support experience. As the day winds down, you make a final review of your resolved cases and open tickets, ensuring each customer issue is appropriately documented and all inquiries are addressed.

A Week in the Life of a Customer Support Agent at Zipline

Over the course of a week, your schedule as a Customer Support Agent at Zipline is dynamic and may involve flexible shifts, including occasional late shifts, weekends, and holidays. Your responsibilities involve assisting a diverse range of customers, from our partners at healthcare providers, retail, restaurants, and those receiving deliveries. As the week progresses, you'll encounter and solve a variety of inquiries, leveraging Zipline's knowledge base to provide reliable support. With every interaction, you're building rapport and trust, ensuring customers feel valued and heard. Regular team meetings with the US Customer Support Lead and other agents provide an opportunity to address complex cases, share best practices, and update processes as needed. These meetings are also where the team identifies potential improvements in Zipline's systems and the customer experience. By the end of the week, you'll have handled multiple cases, from simple questions to intricate issues. Through all these interactions, you're contributing to Zipline's broader mission of transforming access to goods, and improving lives, by providing best in class customer support.</div>

Technical Customer Support Agent

Bayside Support Services LLC

<div>
 We are dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience.
 
 
 
 Our Mission:
 
 
 
 We prioritize customer satisfaction. With expertise in the adult industry, we aim to be a trusted resource that empowers users to experience the diverse and sexually healthy community that Chaturbate provides while maintaining the safety and integrity of the site. We provide confidential, ethical, and respectful support so that people have positive experiences with every interaction, whether on or off-camera.
 
 
 
 Our Vision:
 
 
 
 Our vision is to be the unrivaled leader in delivering extraordinary customer experiences, setting industry standards for exceptional service, and becoming synonymous with unparalleled customer satisfaction.
 
 
 
 Job Purpose:
 
 
 
 As an integral part of the Customer Support team, the Customer Support Agent I plays a critical role in providing first-class customer support. This entry-level position is perfect for those who are passionate about helping others and are committed to delivering exceptional customer experiences. You will act as the first point of contact for our customers, addressing inquiries, solving issues, and ensuring a positive customer journey.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic assistance
 </li>
 <li>
 Uphold and exemplify exceptional customer service standards in every interaction
 </li>
 <li>
 Resolve customer issues by applying critical thinking and problem-solving skills, escalating complex issues as necessary
 </li>
 <li>
 Maintain detailed records of customer interactions, issues, and resolutions within Zendesk CRM
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers
 </li>
 <li>
 Participate in daily huddles and seek assistance through appropriate channels when needed
 </li>
 <li>
 Attend 15-30 minute huddles daily to stay aligned with team objectives and updates
 
 
 </li>
 </ul>
 
 Performance Metrics:
 
 
 
 <ul>
 <li>
 Adherence to Daily Productivity KPIs and Quality Assurance Scorecards
 </li>
 <li>
 Achievement of high Customer Satisfaction Scores and First Contact Resolution Rates
 </li>
 <li>
 Timely resolution of Zendesk tickets and contribution to 360 Employee Feedback
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Exceptional communication skills, both verbal and written
 </li>
 <li>
 Proven ability to empathize with customers and resolve their issues
 </li>
 <li>
 Strong problem-solving skills and the ability to think critically
 </li>
 <li>
 Ability to work collaboratively in a fast-paced environment
 </li>
 <li>
 Ability to give and receive honest and direct feedback
 </li>
 <li>
 Schedule flexibility as shifts can change based on the needs of our business
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Familiarity with Zendesk or similar CRM tools
 </li>
 <li>
 1+ years of Customer service or call center experience
 </li>
 <li>
 Associate or Bachelor's degree preferred
 </li>
 <li>
 Strong Computer Skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Professional Development
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Vision Insurance
 </li>
 <li>
 Dental Insurance
 </li>
 <li>
 401(k)
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Disability Insurance
 </li>
 <li>
 Office Meals and Snacks
 
 
 </li>
 </ul>
 
 Job Type:
 
 
 
 Contract to Hire
 
 
 
 Schedule:
 
 
 
 <ul>
 <li>
 8-hour shift
 </li>
 <li>
 Ability to Work Nights/Weekends/Holidays
 
 
 </li>
 </ul>
 
 Language:
 
 English (Required)
 
 
 
 Ability to Commute:
 
 Las Vegas, NV/Plantation, FL (Required)
 
 
 
 Work Location: In person
 
</div>

Customer Support Agent I

LifeGuard Health

<div><div>Job Title: Customer Support Agent &ndash; Full-time 
Location: Remote</div><div>
Company: Lifeguard Health 
</div><div>
About Lifeguard Health: 
Lifeguard Health is an innovative tech-enabled healthcare services company dedicated to improving the safety and wellness of seniors living independently. Using advanced ambient sensors and data analytics, our platform detects events such as suspected falls, prolonged inactivity, and behavioral anomalies. 
</div><div>
Our Lifeguard Alert Center (LAC) monitors these signals in real time to ensure timely responses when necessary and provide peace of mind to families and healthcare professionals. 
</div><div>
We are a fast-growing startup combining technology, compassion, and innovation to enhance the quality of life for older adults. 
</div><div>
Job Description: 
We are looking for a Full-Time Customer Support Agent to join our Lifeguard Alert Center (LAC) team. 
</div><div>
In this role, you will be responsible for monitoring alerts, supporting clients, and coordinating responses during potential safety events. 
</div><div>
This is a fully remote position, Monday to Friday, with on-call nights and weekend coverage shared on a rotating basis among three team members. 
</div><div>
Key Responsibilities:</div><ul><li>
Monitor the Lifeguard Alert Center dashboard to identify and manage alerts such as falls, inactivity, and anomalies.</li><li>
Answer incoming calls and assist clients, families, and partners.</li><li>
Contact clients, caregivers, or emergency contacts when critical alerts occur.</li><li>
Follow established escalation and safety protocols.</li><li>
Document alerts and interactions in internal systems.</li><li>
Provide first-level technical support for devices and platform issues.</li><li>
Escalate critical situations to healthcare professionals when required.</li><li>
Contribute to the improvement of operational processes and procedures.</li>
Maintain professionalism and empathy in all client interactions. 
<li>
</li></ul><div>
Qualifications:</div><ul><li>
Fluent in English required; French is an asset.</li><li>
Experience in customer support, technical support, or call center roles (2 years required).</li><li>
Ability to multitask in a fast-paced environment.</li><li>
Strong communication and empathy skills.</li><li>
Comfortable with technology and software tools.</li><li>
Experience with Microsoft 365 is a strong asset.</li>
Ability to follow procedures and handle urgent situations. 
<li>
</li></ul><div>
Why Join Lifeguard Health?</div><ul><li>
Make a real impact on the safety of seniors.</li><li>
Work in a fast-growing tech startup.</li><li>
Collaborative and supportive team.</li><li>
Opportunities for professional growth.</li>
Fully remote work environment. 
<li>
</li></ul><div>
Employment Details:</div><ul><li>
Employment Type: Full-time.</li><li>
Salary: $24 &ndash; $25 / hour.</li></ul><div></div><div> 
Benefits:</div><ul><li>
Remote work.</li><li>
Extended health care.</li><li>
Company events.</li><li>
Training and development opportunities.</li></ul> 

About Lifeguard Health: 
We believe older adults should have the support and freedom they need to live where they feel most comfortable, surrounded by what they love, for as long as possible. That&rsquo;s why we&rsquo;re on a mission to help older adults live independently at home longer&mdash;with more informed health and wellness support and less worry. Lifeguard is an innovative healthcare startup combining technology with personalized wellness oversight to support older adults living independently and promote aging in place. Our service provides proactive wellness monitoring through technology collaboration and dedicated nurses. It is designed to enhance clients' safety, increase their confidence in living independently, and offer family members peace of mind through actionable insights and timely alerts. As a fast-paced and dynamic startup, we constantly evolve, providing exciting challenges and growth opportunities for adaptable and driven team members. This is an excellent environment for those who thrive in change and are passionate about using technology to improve the wellness of older adults.</div>

Customer Support Agent - Full-Time - Remote

Customer Support Agent - Remote - Full-Time

Gari Parts

URGENTLY HIRING &ndash; Female Customer Support / Calling Automotive Agent (Hybrid)Location: DHA Phase 2 Extension, Karachi Company: GariParts ExpressGariParts Pvt is looking for a Female Customer Support / Calling Agent to join our team. This is a hybrid role (3 days in-office + 3 days remote).Job Responsibilities:<ul><li>Make customer calls (payment reminders, service due calls)</li><li>Collect customer feedback</li><li>Handle customer complaints over phone</li><li>Book appointments</li><li>Basic data entry and Excel work</li></ul>Requirements:<ul><li>Good communication skills (Urdu + basic English)</li><li>Experience in customer support / call center / tele calling preferred</li><li>Basic computer knowledge (Excel, typing)</li><li>Responsible and organized</li></ul>Job Details:<ul><li>Salary: Rs. 30,000 per month (starting)</li><li>Job Type: Full-Time</li><li>Hybrid model (3 days office + 3 days remote)</li></ul>Customer Support Jobs Karachi | Female Calling Agent | Call Center Jobs | Telecalling Jobs | Customer Service Representative | Cold Calling | Appointment Booking | Hybrid Jobs KarachiApply Now:Career@gariparts.com 0335-4274060Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: Hybrid remote in Karachi Defence Housing Society

Female Customer Support / Calling Agent (Hybrid)

TT Technologies pvt Ltd (PhoneCase.pk)

Note: This is office Based Job, Our office is in Sector E-11 Islamabad.TT Technologies pvt. ltd looking for the people who will be guiding/supporting customers online.We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz, and other platforms. We are looking for a Customer Chat Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all platforms.Key Responsibilities:<ul><li>Respond to customer queries via live chat, WhatsApp, and social media inboxes</li><li>Assist customers with order placement, tracking, cancellations, and returns</li><li>Handle complaints professionally and provide timely solutions</li><li>Follow up with customers to ensure issue resolution</li><li>Maintain proper records of chats and customer interactions</li><li>Coordinate with internal teams for order-related issues</li><li>Maintain a polite, professional, and customer-friendly tone at all times</li><li>Ensure customer satisfaction and positive brand image</li></ul>Requirements:<ul><li>Good English writing skills (basic spoken English preferred)</li><li>Ability to communicate clearly and politely</li><li>Problem-solving mindset</li><li>Basic computer knowledge (typing, browsing, Excel/Sheets)</li><li>Ability to handle pressure and multiple chats</li><li>Punctual, responsible, and team-oriented</li></ul>Job Type: Full-timePay: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Middle School (Preferred)</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Customer Support Chat Agent

Vormand (pvt) ltd

Chat Support Agents (Night Shift)Position: Chat Support Agents Campaign: USA BasedYour Role: As a Chat Support Agent, you will play a pivotal role in driving business growth and expanding our market presence. Your responsibilities will include:<ul><li>Keeping abreast of industry trends, competition, and market developments to maintain a competitive edge.</li><li>Address customer inquiries and resolve issues.</li><li>Develop and maintain strong client relationships.</li><li>Maintain a high level of product knowledge to effectively address customer inquiries.</li><li>Achieve and exceed sales targets and performance metrics.</li><li>Provide exceptional customer service, ensuring a positive customer experience.</li><li>Manage and update customer accounts in our CRM system.</li><li>Collaborate with team members to improve overall sales strategies and performance.</li></ul>Requirements:<ul><li>Proven experience as a Chat Support Agent or similar role in the packaging industry.</li><li>In-depth knowledge of packaging campaigns in the US, CA, or UK markets.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in CRM software and MS Office Suite.</li></ul>Shift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English speaking skills (on a scale of 1 - 10)</li><li>How would you rate your negotiation skills (on a scale of 1 - 10)</li><li>Have you worked in a packaging campaign?</li></ul>Experience:<ul><li>Sales Representative: 1 year (Required)</li></ul>Work Location: In person

Chat Support Agents - US Based (Night Shift)

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