customer support agent

Talos

Do you have experience in a customer service role, helping clients solve problems and answer questions?Are you looking for a position with a company that's passionate about growth and development?Would you like to be part of a team at a company that's achieving record-breaking success? Talos360 is hiring a Customer Support Agent! In this role, you'll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you. Position: Customer Support Agent Location: Warrington (Easily accessible from the M62) Salary: Up to £30,000 DOE + benefits Why join Talos360? Talos360 awards include: • 1st Best Workplace in Europe 2024 (medium category) • 1st Best Workplace in the UK 2024 (medium category) • 1st Best Workplace for Development 2024 (medium category) With modern offices featuring a fully stocked bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do. The Role: As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you'll receive comprehensive training on our processes, products, and services. This Role Is Suited For: Individuals experienced in business to business customer service, who have strong communication skills and enjoying using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent. If you're seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent! Let's see if we're a perfect match!

Customer Support Agent

Evercaring Pharmacy

We&rsquo;re looking for a customer-focused Customer Support Executive to handle customer queries via chat, email, and/or phone, resolve issues quickly, and ensure a smooth support experience. You&rsquo;ll document interactions, coordinate with internal teams, and help improve support processes.Key Responsibilities<ul><li>Respond to customer queries via chat/email/phone within agreed SLAs</li><li>Troubleshoot customer issues and provide accurate solutions</li><li>Escalate complex cases to relevant teams and follow up to closure</li><li>Maintain detailed case notes in CRM</li><li>Educate customers on product features, account setup, payments, refunds, etc.</li><li>Handle sensitive conversations professionally (complaints, cancellations, chargebacks)</li><li>Identify recurring problems and share insights to improve FAQs, macros, and processes</li><li>Meet quality and productivity metrics (CSAT, FRT, AHT, resolution rate)</li></ul>Required Qualifications<ul><li>Graduate (any discipline) or equivalent experience</li><li>0&ndash;3 years in customer support / BPO / customer success (freshers can be considered)</li><li>Strong English communication (additional Indian languages are a plus)</li><li>Good typing speed and comfort with computers/web apps</li><li>Calm under pressure; strong problem-solving and empathy</li><li>Ability to work in rotational shifts (if required)</li></ul>Preferred Skills (Nice to Have)<ul><li>Experience with SaaS, e-commerce, fintech, logistics, or app-based support</li><li>Familiarity with CRM/helpdesk tools and ticket workflows</li><li>Basic technical troubleshooting (apps, browsers, network basics)</li><li>Strong written communication for chat/email support</li></ul>Job Types: Full-time, PermanentPay: ₹10,878.84 - ₹34,014.32 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

iSchool

<div>iSchool is on the lookout for a dedicated Customer Support Agent specializing in chat and calls. As a key part of our customer support team, you will play a crucial role in fostering an excellent experience for our users. This position requires effective communication skills and the ability to handle inquiries efficiently through various channels. If you're passionate about helping others and enjoy dynamic interactions, we'd love to have you on board!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Respond to customer inquiries via live chat and phone calls promptly and professionally.</li>
<li>Assist with troubleshooting and resolving customer issues related to our e-learning platform.</li>
<li>Provide guidance on course selection, enrollment processes, and general account management.</li>
<li>Document conversations and customer feedback in our internal systems for future reference.</li>
<li>Work closely with the technical team to escalate complex issues as needed.</li>
<li>Contribute to improving customer support processes and share insights with the team.</li>
</ul>Requirements<ul>
<li>
1+ years of experience in customer support, particularly via chat and calls.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Strong ability to multitask and manage time effectively.</li>
<li>Technical proficiency to troubleshoot common user issues.</li>
<li>Ability to work collaboratively as part of a team.</li>
<li>Passion for technology and education.</li>
<li>Knowledge of customer support software is an advantage.</li>
</ul>
Benefits
Compatible Salary.
Monthly Commission.
Medical Insurance.
Learning &amp; Development Opportunities</div>

Customer Support Agent (Chat & Calls)

Work wonders 

VOD UK, a leading international company, is hiring for Full-Time positions in Cairo&amp;Alex, Egypt.Job Description:Manage client accounts, maintain strong relationships with international clients, and deliver outstanding customer service.What We Offer:- Competitive Salary- Transportation Provided- No Overnight Shifts- Hybrid Work Model- Connectivity Allowance: 650 EGP/monthQualifications:- Proficiency in English (B2+ to C1 level, written and spoken)- Problem-solving skills and ability to manage multiple priorities- Detail-oriented and highly organized- Egyptian nationals onlyGrads,Dropout&amp;Gapyears are welcome to applyHow to Apply:Send a message with your qualifications and interest to 01013282103.Job Type: Full-timePay: From E&pound;13,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>

English Customer Support Agent

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Type: Part-timeExpected hours: 20 per weekApplication Question(s):<ul><li>What is your German Level? </li><li>Are you open to work as a contractor?</li></ul>

Customer Support Agent (Arabic/German/English)

Blueprint Technologies

<div><h4 class="jobSectionHeader">Who is Blueprint?</h4>

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Rotation Team (Russian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users.

Duties/Responsibilities:
<ul>
<li>Deliver world-class customer service by following established departmental policies, processes, and standards</li>
<li>Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.</li>
<li>Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.</li>
<li>May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution</li>
<li>Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries</li>
<li>Monitor client facing tools (MatterMost) and keep up with client updates and directives</li>
<li>Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues.</li>
<li>Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.</li>
<li>May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.</li>
<li>Be a champion of Blueprint's core values by amplifying those behaviors in the day to day</li>
<li>May be assigned to assist in other ticket queues as needed</li>
<li>Additional duties and special projects as assigned</li>
</ul>
Education and Experience:
<ul>
<li>One year or more customer service experience or equivalent required</li>
<li>Associates degree or equivalent or relevant experience. Bachelor's degree preferred</li>
<li>Comfortable using computers and can perform initial level troubleshooting of computer and network issues.</li>
<li>Some online game knowledge and experience preferred</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Ability to maintain composure in stressful situations</li>
<li>Have a customer focus mindset - career orientation towards customer service.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Written fluency in Russian &amp; English languages</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Strong problem-solving skills.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
<li>Ability to maintain client productivity standards</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge of Accounts tickets</li>
<li>Ability to troubleshoot Accounts ticket issues independently and as a collective</li>
</ul>
Salary Range

In the spirit of pay transparency, our pay ranges vary based on multiple factors, including but not limited to, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $23.00- 25.50 USD/per hour. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. We believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.

Essential Functions:

Availability:
<ul>
<li>Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy.</li>
<li>Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.
</li></ul>Physical Requirements:
<ul>
<li>Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.</li>
<li>Ability to sit at a workstation for extended periods, engaging with content on a monitor.</li>
<li>Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.</li>
</ul>
Communication and Collaboration:
<ul>
<li>Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients.</li>
<li>Role may require the ability to communicate in written form other languages as specified based on engagement requirements.</li>
<li>Openness to receiving constructive feedback and maintaining courtesy in interactions.</li>
</ul>
Independent Judgment and Time Management:
<ul>
<li>Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.</li>
</ul>
Accessibility Accommodations:
<ul>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</li>
</ul>
FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position

Location: Hybrid (Work from home and in-office located in Bellevue, WA)</div>

Russian Customer Support Agent - (Rotation Team)

Planlab Solutions

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>4 &ndash; Afternoon Shift (9 hours)</li><li>4 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: From Rs45,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li><li>What is your English proficiency level between (1 to 10)?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

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Customer Support Agent– Afternoon & Night Shifts