customer support agent

Compass Training and Consultancy Pvt. Ltd.

This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.Key Responsibilities<ul><li>Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on &quot;First Contact Resolution&quot; and sales conversion.</li><li>E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.</li><li>Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.</li><li>Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.</li><li>CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.</li><li>Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.</li></ul>Mandatory Requirements (Please Read Carefully)<ul><li>Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.</li><li>Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.</li><li>Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).</li><li>Education: Bachelor&rsquo;s Degree required.</li></ul>Candidate Profile<ul><li>Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.</li><li>Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.</li><li>Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.</li><li>Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.</li></ul>Job Type: Full-timePay: Up to Rs160,000.00 per monthApplication Question(s):<ul><li>How would you rate your Spoken English Skills? (Out of 10)</li><li>Have you worked on International Campaigns? If yes, which countries have you covered? (e.g USA, UK etc)</li></ul>Experience:<ul><li>Customer Support : 3 years (Preferred)</li></ul>Work Location: In person

Customer Support Agent

Jobs Hub

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for an English Customer Support Agent (Voice &amp; Chat) located in El Abasia El Qeblia. In this role, you will handle customer inquiries via voice and chat support channels, provide accurate and timely information to resolve issues, ensure customer satisfaction by addressing their needs, manage customer accounts, and provide basic troubleshooting support to resolve technical issues. You will also document customer interactions and follow up as required to ensure a seamless customer experience.
 
 
 
 Qualifications
 
 
 
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 Proficiency in Customer Support and Customer Service practices to deliver excellent experiences.
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 Strong Customer Satisfaction and Troubleshooting skills to address and resolve customer concerns effectively.
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 Excellent Communication skills, both verbal and written, in English to handle customer interactions via voice and chat channels.
 </li>
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 Ability to work efficiently in a fast-paced, team-oriented environment.
 </li>
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 Previous experience in a customer service role and knowledge of CRM tools is advantageous.
 </li>
 </ul>
</div>

English_Customer Support Agent (Voice &Chat)

Planlab Solutions

Location: Model Town Link Road, Lahore Employment Type: Full-time | On-siteShift Timings (9 Hours):<ul><li>Afternoon Shift: 12:00 PM / 1:00 PM onwards</li><li>Night Shift: 7:00 PM / 8:00 PM onwards (e.g., 8:00 PM &ndash; 5:00 AM)</li></ul>About PlanLab Solutions: PlanLab Solutions is a growing professional services company providing structured and reliable customer support solutions to international clients. We are currently hiring Customer Support Agents for Afternoon and Night Shifts at our on-site office in Lahore.This is a support-only position, no sales, no cold calling, and no commission-based targets.Job OverviewAs a Customer Support Agent, you will be responsible for managing customer inquiries through CRM and ticketing systems while delivering a professional, empathetic, and solution-driven support experience. This role is ideal for candidates with strong English communication skills and experience handling international customer support operations.Key Responsibilities<ul><li>Respond to customer inquiries via CRM and ticketing platforms in a timely and professional manner.</li><li>Handle customer communication through written and verbal channels with clarity and confidence.</li><li>Identify customer issues, determine root causes, and provide effective resolutions.</li><li>Follow internal workflows and guidelines to ensure timely case resolution.</li><li>Escalate complex or unresolved cases to relevant internal teams when required.</li><li>Monitor pending tickets, perform follow-ups, and ensure proper closure of cases.</li><li>Maintain accurate documentation while managing multiple support tasks efficiently.</li></ul>Required Qualifications<ul><li>Fluent English communication skills (spoken, written, and listening) &mdash; mandatory.</li><li>Proven experience in email, live chat, or CRM-based customer support (international campaigns preferred).</li><li>Hands-on experience with CRM and helpdesk tools such as Zendesk, Gorgias, Freshdesk, Tidio, or similar systems.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work professionally under pressure in a fast-paced environment.</li><li>Proficiency in MS Office (Word, Excel) and standard business applications.</li><li>Strong customer service orientation with empathy and attention to detail.</li><li>Ability to work independently and collaboratively within a team.</li><li>Willingness to work Afternoon or Night Shifts, including weekends or holidays if scheduled.</li><li>Minimum High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Stable full-time customer support job in Lahore</li><li>Exposure to international clients and global support operations</li><li>No sales pressure &mdash; 100% customer support role</li><li>Structured, professional, and process-driven environment</li><li>Opportunity to work with modern CRM and helpdesk tools</li><li>Competitive compensation with shift allowances</li><li>Growth and skill development opportunities</li></ul>How to ApplyInterested candidates are encouraged to submit their updated resume for consideration. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Your area of residence?</li><li>It's on-site, lahore based position? Are you comfortable with it?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

Kavak

<div><div>Job Information
<ul><div>Date Opened
<div>03/09/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Automotive
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>City
<div>Dubai
</div></div><div>Zip/Postal Code
<div>337-1500
</div></div><div>Country
<div>United Arab Emirates
</div></div></ul></div><div>About Us
<div><div>Who WE are? 
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car. 
 
But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world. 
 
Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market. 
 
Wanna join us on this exciting ride?</div> 
</div>Job Description
<div><div>Key Responsibilities: 
</div><ul><li>
Handle inbound and outbound customer interactions (calls, WhatsApp, email). 
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Support customers with post-purchase inquiries such as service appointments, warranties, and vehicle concerns. 
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Promote and sell ancillaries to customers based on their vehicle needs. 
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Coordinate with internal teams (Operation, Sales, Supply, workshop, logistics, finance) to resolve customer cases. 
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Follow up with customers to ensure their issues are fully resolved. 
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Identify customer pain points and escalate complex cases when needed. 
</li><li>
Support initiatives to improve Customer Satisfaction (CSAT/NPS). 
</li><li>
Ensure compliance with company processes and service standards.</li></ul><div></div> 
Requirements<div>
Skills and Qualifications: 
</div><ul><li>
2&ndash;3 years of experience in customer service, call center, aftersales, or sales roles. 
</li><li>
Experience in upselling or selling is highly preferred. 
</li><li>
Strong communication and negotiation skills. 
</li><li>
Customer-focused mindset with the ability to build trust and drive sales. 
</li><li>
Ability to manage multiple customer cases and follow up effectively. 
</li><li>
Automotive industry experience is a plus. 
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English and Arabic. 
<li>
</li></ul><div>
Do you want to be part of this story? Apply now!</div></div></div></div>

Customer Support Agent - After Sales

VisionPlus

Location: Istanbul (Office near Vadi Istanbul AVM) Starting Salary: 1100 USD/month Work Model: Rotating shifts &ndash; 1 week office / 1 week work from home Shifts: Day &amp; Night shiftsPosition Summary:We are looking for a dynamic and customer-focused Customer Support Agent to join our team in Istanbul. You will be the first point of contact for our customers, providing professional support and ensuring a smooth experience with our payment services.Key Responsibilities:<ul><li>Respond to customer inquiries via email, chat, and phone in a timely and professional manner.</li><li>Provide accurate information regarding company products, services, and payment processes.</li><li>Assist customers with account setup, transaction issues, payment inquiries, refunds, and troubleshooting.</li><li>Investigate and resolve customer issues, escalating complex cases to the appropriate departments when needed.</li><li>Stay up to date on product knowledge, service features, and internal policies.</li><li>Log customer interactions and resolutions accurately in the system.</li><li>Collaborate with internal departments such as Compliance, Risk, Technical Support, Product, and Finance to resolve customer concerns.</li><li>Ensure compliance with company guidelines and regulatory standards.</li><li>Meet or exceed individual and team performance targets (e.g., response time, resolution rate, customer satisfaction).</li></ul>Requirements:<ul><li>Native Arabic and fluent English (both written and spoken)</li><li>1&ndash;2 years in customer support, preferably in fintech, financial services, or a payment service provider environment</li><li>Strong verbal and written communication</li><li>Excellent problem-solving and attention to detail</li><li>Customer-oriented mindset with the ability to stay calm under pressure</li></ul>Availability: Willingness to work in shifts, including weekends and holidays as requiredJob Type: Full-time

Customer Support Agent (Arabic Speaker) – Rotating Shifts (Office & Remote)

One Hub solution

We are looking for an Arabic-speaking Call Center Agent to handle customer communication for our Saudi Arabia-based online stores. The agent will be responsible for calling customers to confirm COD orders, answering inquiries, and providing excellent customer support in Arabic.Key Responsibilities<ul><li>Call customers in Saudi Arabia to confirm Cash on Delivery (COD) orders</li><li>Communicate with customers in Arabic</li><li>Respond to customer queries regarding orders, delivery, and products</li><li>Update order status in the system</li><li>Follow up with customers for order confirmation</li><li>Maintain professional communication with customers</li></ul>Requirements<ul><li>Fluent Arabic speaking skills</li><li>Basic understanding of Saudi dialect (preferred)</li><li>Good communication skills</li><li>Ability to handle high call volumes</li><li>Basic computer and internet skills</li><li>Experience in call center or customer support is a plus</li></ul>Preferred Skills<ul><li>Experience working with Saudi e-commerce stores</li><li>Familiarity with COD order confirmation process</li><li>Experience using CRM or call center software</li></ul>Benefits<ul><li>Fixed salary + performance incentives</li><li>Friendly and professional work environment</li><li>Opportunity to work with international e-commerce brands</li></ul>How to ApplyInterested candidates can apply through Indeed or send their CV via WhatsApp / Email.Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Arabic Call Center Agent

IIQAF

<div>Location: Dubai, United Arab Emirates 
Industry: Construction 
Job Type: Full-Time 
Salary: AED 6,500 &ndash; AED 7,500 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication, service coordination, complaint resolution, project updates, and administrative support while ensuring exceptional customer satisfaction across construction projects.
This role is ideal for candidates searching for Customer Service jobs in Dubai, Customer Service Agent UAE, Construction Customer Support Dubai, Client Service Executive UAE, or Customer Care Representative Construction industry.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Handle customer inquiries, service requests, and project-related communications</li><li>
Coordinate with project managers, site supervisors, and technical teams</li><li>
Provide accurate project updates and service information to clients</li><li>
Resolve customer complaints and service issues efficiently</li><li>
Maintain CRM systems and customer service documentation</li><li>
Schedule site visits, follow-ups, and service appointments</li><li>
Ensure high standards of client satisfaction and relationship management</li><li>
Prepare reports on customer feedback and service performance</li><li>
Support sales and operations teams with administrative coordination</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Customer Service Agent, Customer Support Executive, or Client Service Representative</li><li>
Experience in construction, engineering, or project-based industries (preferred)</li><li>
Strong communication and interpersonal skills</li><li>
Knowledge of CRM software and Microsoft Office</li><li>
Ability to manage multiple inquiries in a fast-paced environment</li><li>
Strong problem-solving and conflict resolution skills</li><li>
Professional and customer-focused attitude</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Experience handling B2B or project-based client support</li><li>
Familiarity with construction terminology and project workflows</li></ul></div>

Customer Service Agent

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