customer support agent

Platinumlist

<div>About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.
About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.
Key Responsibilities:<ul>
<li>Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.</li>
<li>Assist customers with ticket purchases, refunds, and event-related issues.</li>
<li>Provide real-time support during events, including troubleshooting ticketing issues.</li>
<li>Collaborate with internal teams to resolve escalated concerns.</li>
<li>Work flexible shifts, including evenings, weekends, and public holidays as required.</li>
<li>Be available beyond standard working hours during peak event periods.</li>
<li>Ensure a high level of customer satisfaction through timely and professional support.</li>
</ul>Requirements<ul><li>
Language: Native Arabic speaker with fluency in English.</li></ul><ul>
<li>Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to work under pressure and handle high workloads.</li>
<li>Flexibility in working different shifts and beyond regular hours when necessary.</li>
<li>A team player with adaptability to changing schedules.</li>
</ul>Preferred Qualifications:<ul>
<li>Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.</li>
<li>Experience using Intercom (or similar customer support platforms) is a plus.</li>
<li>Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.</li>
<li>Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.</li>
</ul>Benefits
Growth Opportunities:<ul>
<li>Potential for cross-border responsibilities across the GCC region.</li>
<li>Opportunity to expand expertise in ticketing platforms and event management.</li>
</ul>Why Join Us?<ul>
<li>Work with a leading ticketing platform in the GCC.</li>
<li>Gain valuable exposure to the entertainment and events industry.</li>
<li>Enjoy a dynamic and flexible work environment with exciting opportunities.</li></ul></div>

Customer Support Agent (Bahrain)

Bonyan Academy

Job description:Location: Remote Company: Bonyan Academy Job Type: Full-time Salary: E&pound;10,000 per monthAbout Us:Bonyan Academy provides exceptional Arabic and Quran teaching services to students worldwide. Our expert teachers create engaging and insightful learning experiences. We are hiring two Customer Support Specialists to join our team and support our international students.Responsibilities:<ul><li>Provide technical and billing support to customers in the USA, Canada, UK, Australia, and New Zealand.</li><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Create, manage, and resolve customer tickets using our CRM system.</li><li>Follow and help improve customer success processes.</li><li>Convert leads into sales by effectively communicating the value of our Language Solutions.</li><li>Build long-term relationships to enhance customer satisfaction and loyalty.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (any field).</li><li>1+ year of experience in international customer service (call center preferred).</li><li>Fluent English (both written and verbal) &ndash; mandatory.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in Google Sheets, Google Calendar, and Zoom.</li><li>Positive attitude and eagerness to learn.</li></ul>Working Hours &amp; Conditions:<ul><li>Full-time (9 hours per day).</li><li>1 day off per week (flexible based on schedule).</li><li>Final working hours will be determined after the interview (candidates must be flexible).</li></ul>Job Type: Full-time Pay: 10,000.00 (EGP) per month - Net SalaryJob Type: Full-timePay: E&pound;10,000.00 per month

Customer Support Agent

WOW24-7

About the Project Assistento is a private lessons provider that promotes individuality in learning. We believe every student is unique, so our tutoring is tailored to each person&rsquo;s pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.Job Description We are looking for a motivated Customer Support Agent who will provide exceptional service to Kurdish-speaking parents and students. In this role, you will:<ul><li>Provide voice and digital support in Kurdish and English.</li><li>Handle complaints, appointment rescheduling, and general inquiries.</li><li>Conduct warm lead follow-ups in the Kurdish market segment.</li><li>Maintain accurate CRM records and ensure smooth communication.</li><li>Work fully remotely, with flexibility across digital channels.</li></ul>Candidate Requirements<ul><li>Languages: Kurdish (C1) and English (B2).</li><li>1&ndash;2 years of experience in customer service and/or B2C sales.</li><li>Strong empathy, patience, and communication skills.</li><li>Familiarity with WhatsApp and email support processes.</li></ul>Why Join Us?<ul><li>Be part of an international, multilingual team.</li><li>Work in a fully remote environment.</li><li>Contribute to a mission-driven project that helps students grow and succeed.</li></ul>Job Types: Full-time, PermanentPay: 3,500.00TRY - 4,500.00TRY per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written English?	</li><li>How would you assess your fluency in both spoken and written Kurdish?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Kurdish/English)

365 Care Group Private Limited

Job Location: Gulberg 3, LahoreSalary: Rs. 40,000 to 50,000Job Type: Full TimeTwo Shifts:Morning: 11:00 a.m-11:00 p.mNight : 11:00 p.m-11:00 a.mWorking Days: 5Job Overview:<ul><li>We are looking for Customer Officer who can perform the following tasks:</li><li>Perform daily Control Room Operations</li><li>Take Employees calls and provide accurate, satisfactory answers to their queries and concerns</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Shift confirmation messages from staff on daily basis</li><li>Updates Employee duties times through Roster Management System</li><li>Identifying, escalating priority issues and reporting to the high-level management.</li><li>Anticipate escalation and take over calls when needed</li><li>Other duties as assigned</li><li>Required training will be provided</li></ul>Skills required:<ul><li>Strong English Communication Skills</li><li>Data Management/Office Organization Skills</li><li>Problem Solving Skills</li><li>Attention to detail</li><li>Professionalism</li><li>Multi-tasking</li></ul>Education:<ul><li>Bachelor's (Preferred)</li><li>Experience:</li><li>0-1 years experience required.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent-Male

kaay.pk

About UsRun Courier is a reliable logistics and courier service provider, ensuring smooth deliveries for businesses and individuals. We specialize in supporting e-commerce operations, working with multiple courier partners to provide a seamless shipping and tracking experience. We are looking for an experienced Customer Support Agent who can handle parcel tracking, manage courier coordination, and resolve customer queries efficiently.Key Responsibilities<ul><li>Handle customer queries via phone, WhatsApp, email, and social media regarding parcel tracking and delivery status.</li><li>Coordinate with multiple courier partners to ensure timely resolution of shipment issues.</li><li>Monitor and update parcel tracking systems for e-commerce clients.</li><li>Resolve complaints professionally, ensuring customer satisfaction.</li><li>Maintain accurate records of customer interactions, follow-ups, and feedback.</li><li>Provide proactive communication to customers regarding parcel status or delays.</li><li>Collaborate with operations and logistics teams for smooth execution.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>Experience in e-commerce customer support and parcel tracking is mandatory.</li><li>Strong understanding of courier operations and dealing with multiple logistics partners.</li><li>Excellent communication skills in English &amp; Urdu (verbal and written).</li><li>Problem-solving attitude with ability to stay calm under pressure.</li><li>Proficiency in MS Excel/Google Sheets for reporting.</li><li>Strong organizational skills and attention to detail.</li></ul>What We Offer<ul><li>Competitive salary package (based on experience &amp; skills).</li><li>Opportunity to work in a fast-growing logistics company.</li><li>Collaborative and supportive work environment.</li><li>Career growth opportunities.</li></ul>How to Apply: Apply directly through Indeed or send your CV to info@runcourier.com and whatsapp +92 332 816 0093 with the subject line: Customer Support Agent &ndash; Run Courier.Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Agent – E-Commerce & Courier Services

We are seeking empathetic and proactive Customer Support Agents to join our growing international team. You will be the first point of contact for parents and students, ensuring smooth communication, resolving issues, and supporting the learning journey. This is a 100% remote position.Responsibilities<ul><li>Handle inbound calls, WhatsApp messages, and emails from parents and students.</li><li>Resolve issues such as rescheduling, parent complaints, and teacher no-shows with professionalism.</li><li>Conduct inbound sales calls to warm leads generated through marketing campaigns.</li><li>Deliver clear, empathetic, and solution-oriented communication across channels.</li><li>Ensure accurate updates and case management in internal systems.</li><li>Collaborate with colleagues to maintain high-quality service standards.</li></ul>Requirements<ul><li>Proficiency in Arabic (C1), Kurdish (C1), and English (B2 or higher).</li><li>Proven B2C sales experience.</li><li>Experience in handling sensitive conversations, especially in contexts involving parents and children.</li><li>Strong multitasking ability across phone, chat, and email communication.</li><li>Reliable, organized, and comfortable working in a remote environment.</li></ul>We Offer<ul><li>100% remote position with flexible setup.</li><li>Competitive compensation based on experience.</li><li>Opportunity to join an international, mission-driven team.</li><li>Training and support to help you succeed.</li><li>Long-term growth potential as the team scales.</li></ul>Job Types: Full-time, PermanentPay: 40,000.00TRY - 60,000.00TRY per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written Kurdish?	</li><li>How would you assess your fluency in both spoken and written English?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Arabic + Kurdish + English)

QAT GLOBAL POSITIONING SYSTEM TRADING LLC

We are seeking an experienced Customer &amp; Technician Support Agent to join our dynamic team. The ideal candidate will have a strong background in the GPS telematics industry, possess excellent communication skills, and demonstrate a passion for troubleshooting technical issues and delivering outstanding customer service.Key Responsibilities:<ul><li>Provide technical support and assistance to customers and field technicians regarding GPS telematics devices and systems.</li><li>Troubleshoot hardware and software issues remotely or onsite.</li><li>Guide customers and technicians through installation, configuration, and maintenance procedures.</li><li>Collaborate with engineering and product teams to resolve complex technical challenges.</li><li>Document support activities and maintain detailed logs of issues and resolutions.</li><li>Educate customers on best practices for device usage and system optimization.</li><li>Maintain a high level of customer satisfaction and build strong relationships with clients.</li></ul>Qualifications:<ul><li>Proven experience (3+ years) in the GPS telematics or fleet management industry.</li><li>Strong technical knowledge of GPS devices, telematics hardware, and related software platforms.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Prior experience in a customer service or support role is preferred.</li><li>Knowledge of wireless communication protocols, vehicle diagnostics, and related technologies is a plus.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Customer & Technician Support Agent – GPS Telematics Industry

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