customer support agent

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

Debiopharm

Job Overview Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach, Virginia, United States. We are a forward-thinking organisation committed to delivering exceptional customer experiences. The ideal candidate will be a tech-savvy professional with a passion for helping others. In this role, you will be the first point of contact for our customers, providing timely and effective solutions via our live chat platform. The offered compensation for this role is between $25 and $35 USD per hour. Responsibilities • Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues. • Provide accurate, valid, and complete information by using the right methods and tools. • Identify and assess customers' needs to achieve satisfaction. • Troubleshoot product and service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution. • Keep records of customer interactions and process customer accounts. • Follow communication procedures, guidelines, and policies consistently. • Collaborate with other team members and departments to optimise the customer experience. • Provide feedback on the efficiency of the customer service process. Qualifications • Proven experience in a customer support role, preferably as a chat support agent. • Exceptional written communication and interpersonal skills in English. • Strong typing skills with a high degree of accuracy. • Familiarity with CRM systems and practices is advantageous. • Excellent problem-solving skills and the ability to think on your feet. • A patient and empathetic attitude towards customers. • Ability to multitask, prioritise, and manage time effectively. • A minimum of a high school diploma or equivalent is required. Benefits • A competitive hourly wage and regular performance reviews. • Comprehensive benefits package including health, dental, and vision plans. • Generous paid time off and holiday allowance. • Opportunities for continuous learning and professional growth. • A positive, supportive, and collaborative company culture.

CHAT SUPPORT AGENT

Al Riyady

An Aesthetic Clinic in Jumeirah 3 is looking for 2 Call Center Agent/Customer Service Representative.Candidate must have experience in Aesthetic/Dermatology clinic in UAE or home country.Only immediate joiner for nowSalary: 4000AED - 5000AED (Based on experience)6 days a weekComputer literatePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>From which country are you from?</li><li>What is your visa and notice period?</li><li>What is your expected salary?</li><li>Are you interested to work in Jumeirah 3 Dubai?</li><li>Do you have experience as a Call Center Agent/Customer Service in an Aesthetic or Dermatology clinic? If yes, which company?</li></ul>Work Location: In person

CALL CENTER AGENT/CUSTOMER SERVICE REPRESENTATIVE - AESTHETIC CLINIC IN JUMEIRAH 3

ARIA HOLDING

Call Center Agent (Arabic &amp; English)Location: Doha, Qatar Employment Type: Full-Time | Outsourced Project (3-Year Contract)About the RoleWe are seeking customer-focused Call Center Agents to provide high-quality customer support across multiple communication channels. The successful candidates will be responsible for handling customer enquiries, resolving service requests, maintaining accurate records, and delivering an outstanding customer experience in a fast-paced contact center environment.Key Responsibilities<ul><li>Respond to customer enquiries via telephone, email, live chat, and digital communication platforms.</li><li>Provide accurate information in accordance with established service standards and procedures.</li><li>Record customer interactions and update case details using the designated systems.</li><li>Escalate complex or recurring enquiries following the approved escalation process.</li><li>Maintain confidentiality and handle customer information with professionalism.</li><li>Deliver outstanding customer service while meeting quality and performance standards.</li><li>Work collaboratively with supervisors and internal stakeholders to ensure efficient service delivery.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree required; graduates from local universities are highly preferred.</li><li>Minimum 2 years of experience in a Call Center or Customer Service environment.</li><li>Excellent verbal and written communication skills in Arabic and English.</li><li>Must possess a valid IELTS certificate or an equivalent English language proficiency qualification.</li><li>Must be proficient in using computer applications, including Cisco Contact Center, Microsoft Office, Live Chat systems, and HP Service Manager (HPSM).</li><li>Must pass a typing test with a minimum speed of 15 words per minute.</li><li>Strong customer service, communication, problem-solving, and interpersonal skills.</li><li>Ability to work in a fast-paced, team-oriented environment while maintaining confidentiality and professionalism.</li></ul>What We Offer<ul><li>Competitive compensation and benefits package</li><li>Professional and collaborative work environment</li><li>Career growth and development opportunities</li><li>Ongoing training and onboarding support</li><li>Opportunity to contribute to a high-profile customer service project</li><li>Exposure to leading organizations through Vistas Global's client portfolio</li></ul>Ready to join our team?If you're passionate about delivering excellent customer service and meet the above requirements, we'd love to hear from you.Apply through Indeed or email your updated CV to careers@ariaholding.comWork Location: In person

Call Center Agent (Arabic & English)

Real Estate Ajman - KBH

Job SummaryWe are seeking a motivated and customer-focused Call Center Agent to join our team. The successful candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and delivering exceptional customer service in both Arabic and English.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently.</li><li>Respond to customer inquiries via phone, email, or chat.</li><li>Resolve customer complaints and provide appropriate solutions within company guidelines.</li><li>Record and update customer information accurately in the CRM system.</li><li>Follow up with customers to ensure issues are resolved satisfactorily.</li><li>Provide accurate information about company products, services, and policies.</li><li>Meet individual and team performance targets, including response time and customer satisfaction.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Contribute to continuous improvement of customer service processes.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor's Degree or Diploma in any relevant field.</li><li>1&ndash;3 years of experience in a Call Center or Customer Service role.</li><li>Fluent in Arabic and English (spoken OR /and written).</li><li>Excellent verbal communication and interpersonal skills.</li></ul>Pay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>What's your notice period? Days</li></ul>Location:<ul><li>Ajman (Required)</li></ul>Work Location: In person

Call Center Agent

Vitacounseling

<h3>About the role</h3>We are looking for a dedicated Chat Support Agent to provide exceptional customer service and support to our clients. In this full-time remote role, you will manage a variety of customer inquiries through chat, ensuring that every interaction leaves a positive impression. As an integral part of our support team, your focus will be on resolving issues quickly and effectively while maintaining high levels of customer satisfaction.<h3>Key responsibilities</h3><ul><li>Respond promptly to customer inquiries via chat, ensuring timely and accurate communication.</li><li>Assist customers in navigating our website and services, providing clear instructions and guidance.</li><li>Troubleshoot and resolve customer issues, escalating to appropriate teams when necessary to ensure resolution.</li><li>Document and track customer interactions in our support ticketing system, maintaining detailed records of issues and resolutions.</li><li>Collaborate with team members to share best practices, improve processes, and enhance the overall customer experience.</li><li>Stay updated on product knowledge and company policies to effectively address customer concerns.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills, with the ability to convey information clearly and professionally in a chat format.</li><li>Excellent problem-solving skills and a proactive approach to customer support.</li><li>Ability to multitask and manage multiple customer conversations efficiently without sacrificing quality.</li><li>Familiarity with customer support tools and software, or a willingness to learn new technologies quickly.</li><li>A customer-centric attitude, with empathy and patience when dealing with diverse customer needs.</li><li>Basic computer proficiency and a reliable internet connection to support a remote work environment.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or support role, even in a non-chat format.</li><li>Exposure to online chat platforms or customer relationship management (CRM) software.</li><li>An understanding of common customer support metrics and performance indicators.</li><li>Ability to work flexible hours, including weekends or holidays as needed to support business needs.</li><li>A background in technology or an eagerness to learn about our products and services to better assist customers.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and supportive work environment that values each team member's contributions. We are committed to delivering outstanding customer service, and your role will be essential in achieving this goal. You will have opportunities for professional development and growth while working alongside passionate colleagues who are dedicated to excellence. Embrace the chance to make an impact and help shape the future of customer interaction with us.

Careersmountsinai

We are seeking a professional and customer-focused Live Chat Support Agent to deliver exceptional online customer support. The ideal candidate is an excellent communicator with strong problem-solving skills who can manage multiple conversations while maintaining a high standard of service. You will play a key role in ensuring a seamless customer experience by providing accurate information, resolving inquiries efficiently, and representing our brand with professionalism.<h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries through live chat in a timely, accurate, and professional manner.</li><li>Assist customers with product information, account-related questions, order status, billing inquiries, and general support.</li><li>Resolve customer concerns by identifying solutions and following established service procedures.</li><li>Escalate technical or complex issues to the appropriate internal teams while ensuring timely follow-up.</li><li>Maintain accurate documentation of customer interactions within the CRM system.</li><li>Achieve and maintain key performance metrics, including response time, resolution rate, customer satisfaction, and quality standards.</li><li>Identify recurring customer issues and communicate improvement opportunities to management.</li><li>Stay informed about company products, services, policies, and updates to provide accurate guidance.</li></ul><h2>Qualifications</h2><ul><li>Previous experience in live chat, customer support, customer service, or a similar client-facing role.</li><li>Excellent written communication skills with strong grammar, spelling, and attention to detail.</li><li>Ability to multitask and manage multiple customer conversations simultaneously.</li><li>Strong analytical and problem-solving abilities.</li><li>Comfortable working with CRM platforms, live chat software, and other customer support tools.</li><li>Proficient in Microsoft Office or Google Workspace.</li><li>Ability to work independently while contributing effectively within a collaborative team environment.</li></ul><h2>Preferred Qualifications</h2><ul><li>Experience with platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar customer service software.</li><li>Experience in e-commerce, SaaS, fintech, healthcare, or other customer-centric industries.</li><li>Familiarity with KPIs such as First Response Time (FRT), Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Contact Resolution (FCR).</li></ul><h2>What We Offer</h2><ul><li>Competitive compensation package.</li><li>Professional development and ongoing training.</li><li>Career advancement opportunities within a growing organization.</li><li>Collaborative, inclusive, and performance-driven work environment.</li><li>Recognition and rewards for outstanding performance.</li></ul><h2>Who You Are</h2>You are customer-focused, detail-oriented, and thrive in a fast-paced environment. You communicate clearly, remain composed under pressure, and are committed to delivering exceptional service with every customer interaction. If you're passionate about creating positive customer experiences and continuously improving your skills, we'd like to hear from you.

Live Chat Agent

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Chat Support Agent

CHAT SUPPORT AGENT

CALL CENTER AGENT/CUSTOMER SERVICE REPRESENTATIVE - AESTHETIC CLINIC IN JUMEIRAH 3

Call Center Agent (Arabic & English)

Call Center Agent

Chat Support Agent

Live Chat Agent