customer support agent

Stellar Hunters

<div><h2 class="jobSectionHeader">About the Role</h2>
We are looking for a Customer Support Agent who is passionate about delivering exceptional customer experiences. In this role, you will be the first point of contact for customers&mdash;handling inquiries, resolving issues, and ensuring satisfaction across multiple communication channels.
You&rsquo;ll play a key role in maintaining service quality, strengthening customer relationships, and supporting overall business success.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><h3 class="jobSectionHeader">
Customer Support &amp; Interaction</h3><ul><li>
Respond to customer inquiries via phone, email, chat, and social media</li><li>
Provide accurate information about products, services, and policies</li><li>
Assist customers with troubleshooting and solutions</li></ul><h3 class="jobSectionHeader">
Issue Resolution</h3><ul><li>
Investigate and resolve customer complaints efficiently</li><li>
Escalate complex issues when necessary</li><li>
Follow up to ensure complete resolution</li></ul><h3 class="jobSectionHeader">
Customer Experience</h3><ul><li>
Deliver high-quality service aligned with company standards</li><li>
Handle challenging situations with professionalism and empathy</li><li>
Maintain a positive brand image in every interaction</li></ul><h3 class="jobSectionHeader">
Documentation &amp; Reporting</h3><ul><li>
Log all customer interactions in CRM systems</li><li>
Maintain accurate records of cases and resolutions</li><li>
Prepare reports for tracking performance when required</li></ul><h3 class="jobSectionHeader">
Compliance &amp; Processes</h3><ul><li>
Follow company policies and communication guidelines</li><li>
Meet SLA and performance targets (CSAT, response time, etc.)</li><li>
Ensure confidentiality of customer data</li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><h3 class="jobSectionHeader">
Experience</h3><ul><li>
2&ndash;5 years in customer support, call center, help desk, or client service roles</li></ul><h3 class="jobSectionHeader">
Education</h3><ul><li>
Bachelor&rsquo;s degree (preferred, not mandatory) in:<ul><li>
Business Administration</li><li>
Communications</li><li>
IT or related fields</li></ul></li></ul><h3 class="jobSectionHeader">
Skills</h3><ul><li>
Strong communication (verbal &amp; written)</li><li>
Problem-solving and analytical thinking</li><li>
Ability to handle difficult customers calmly</li><li>
Adaptability in fast-paced environments</li><li>
Team collaboration skills</li></ul><h3 class="jobSectionHeader">
Language</h3><ul><li>
Advanced English proficiency</li></ul><h2 class="jobSectionHeader">
Nice to Have (Plus Points)</h2><ul><li>
Certifications like:<ul><li>
HDI Customer Service Representative</li><li>
ITIL Foundation</li></ul></li><li>
Experience with CRM tools and support systems</li></ul><h2 class="jobSectionHeader">
Why Join Us?</h2><ul><li>
Fully remote work environment</li><li>
Collaborative and supportive team culture</li><li>
Opportunity to grow in a dynamic digital environment</li></ul><h2 class="jobSectionHeader">
Apply Now
</h2>If you&rsquo;re customer-focused, solution-driven, and ready to make an impact&mdash;we&rsquo;d love to hear from you!</div>

Customer Support Agent

Blueprint Technologies

<div><h4 class="jobSectionHeader">Who is Blueprint?</h4>

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (English fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users.

Duties/Responsibilities:
<ul>
<li>Deliver world-class customer service by following established departmental policies, processes, and standards</li>
<li>Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.</li>
<li>Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.</li>
<li>May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution</li>
<li>Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries</li>
<li>Monitor client facing tools (MatterMost) and keep up with client updates and directives</li>
<li>Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues.</li>
<li>Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.</li>
<li>May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.</li>
<li>Be a champion of Blueprint's core values by amplifying those behaviors in the day to day</li>
<li>May be assigned to assist in other ticket queues as needed</li>
<li>Additional duties and special projects as assigned</li>
</ul>
Education and Experience:
<ul>
<li>One year or more customer service experience or equivalent required</li>
<li>Associates degree or equivalent or relevant experience. Bachelor's degree preferred</li>
<li>Comfortable using computers and can perform initial level troubleshooting of computer and network issues.</li>
<li>Some online game knowledge and experience preferred</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Ability to maintain composure in stressful situations</li>
<li>Have a customer focus mindset - career orientation towards customer service.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Written fluency in English languages</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Strong problem-solving skills.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
<li>Ability to maintain client productivity standards</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge of Accounts tickets</li>
<li>Ability to troubleshoot Accounts ticket issues independently and as a collective</li>
</ul>
Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. 


Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
<ul>
<li>Medical, dental, and vision coverage</li>
<li>Flexible Spending Account</li>
<li>401k program</li>
<li>Competitive PTO offerings</li>
<li>Parental Leave</li>
<li>Opportunities for professional growth and development</li></ul> 


Essential Functions:

Availability:
<ul>
<li>Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy.</li>
<li>Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.
</li></ul>Physical Requirements:
<ul>
<li>Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.</li>
<li>Ability to sit at a workstation for extended periods, engaging with content on a monitor.</li>
<li>Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.</li>
</ul>
Communication and Collaboration:
<ul>
<li>Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients.</li>
<li>Role may require the ability to communicate in written form other languages as specified based on engagement requirements.</li>
<li>Openness to receiving constructive feedback and maintaining courtesy in interactions.</li>
</ul>
Independent Judgment and Time Management:
<ul>
<li>Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.</li>
</ul>
Accessibility Accommodations:
<ul>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</li>
</ul>
FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position

Location: Hybrid (Work from home and in-office located in Bellevue, WA)</div>

Customer Support Agent - (Bench Team)

<div><h4 class="jobSectionHeader">Who is Blueprint?</h4>

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (Russian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users.

Duties/Responsibilities:
<ul>
<li>Deliver world-class customer service by following established departmental policies, processes, and standards</li>
<li>Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.</li>
<li>Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.</li>
<li>May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution</li>
<li>Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries</li>
<li>Monitor client facing tools (MatterMost) and keep up with client updates and directives</li>
<li>Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues.</li>
<li>Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.</li>
<li>May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.</li>
<li>Be a champion of Blueprint's core values by amplifying those behaviors in the day to day</li>
<li>May be assigned to assist in other ticket queues as needed</li>
<li>Additional duties and special projects as assigned</li>
</ul>
Education and Experience:
<ul>
<li>One year or more customer service experience or equivalent required</li>
<li>Associates degree or equivalent or relevant experience. Bachelor's degree preferred</li>
<li>Comfortable using computers and can perform initial level troubleshooting of computer and network issues.</li>
<li>Some online game knowledge and experience preferred</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Ability to maintain composure in stressful situations</li>
<li>Have a customer focus mindset - career orientation towards customer service.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Written fluency in Russian &amp; English languages</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Strong problem-solving skills.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
<li>Ability to maintain client productivity standards</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge of Accounts tickets</li>
<li>Ability to troubleshoot Accounts ticket issues independently and as a collective</li>
</ul>
Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. 


Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
<ul>
<li>Medical, dental, and vision coverage</li>
<li>Flexible Spending Account</li>
<li>401k program</li>
<li>Competitive PTO offerings</li>
<li>Parental Leave</li>
<li>Opportunities for professional growth and development</li></ul> 


Essential Functions:

Availability:
<ul>
<li>Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy.</li>
<li>Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.
</li></ul>Physical Requirements:
<ul>
<li>Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.</li>
<li>Ability to sit at a workstation for extended periods, engaging with content on a monitor.</li>
<li>Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.</li>
</ul>
Communication and Collaboration:
<ul>
<li>Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients.</li>
<li>Role may require the ability to communicate in written form other languages as specified based on engagement requirements.</li>
<li>Openness to receiving constructive feedback and maintaining courtesy in interactions.</li>
</ul>
Independent Judgment and Time Management:
<ul>
<li>Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.</li>
</ul>
Accessibility Accommodations:
<ul>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</li>
</ul>
FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position

Location: Hybrid (Work from home and in-office located in Bellevue, WA)</div>

Russian Customer Support Agent - (Bench Team)

IGET Solutions PVT Ltd

IGET SOLUTIONS PVT LTD is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for managing customer interactions, addressing queries, and ensuring a positive experience for every customer. If you have a passion for helping people and enjoy resolving issues, we would love to hear from you!Key Responsibilities:<ul><li>Handle customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries via phone, email, or live chat in a timely and efficient manner.</li><li>Provide accurate information regarding company services, processes, and policies.</li><li>Resolve customer complaints and concerns while ensuring a positive experience.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow up with customers to ensure their issues are fully resolved.</li><li>Maintain a professional tone and deliver excellent customer support consistently.</li></ul>Requirements:<ul><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and active listening abilities.</li><li>Ability to stay calm and professional while handling customers, especially under pressure.</li></ul>Shift Details:<ul><li>Timings: 5:00 PM - 2:00 AM (Night Shift)</li><li>Location: 31/A-Plaza, AA Block, Sector D, Canal Heights, Bahria Town Lahore</li></ul>Job Type: Full-time (In-person)If you have a passion for delivering exceptional customer service and enjoy working in a fast-paced, dynamic environment, IGET SOLUTIONS PVT LTD is the place for you!Pay: Up to Rs80,000.00 per monthWork Location: In person

B2B Customer Support Agent

SumSols Technologies

Job Type: Full time (Remote)Salary: 30k - 40kJob description: We are hiring a Customer Support Agent with atleast 1 year of experience. The ideal candidate must have excellent English communication skills and experience in handling international clients, including cold calling.Key Responsibilities:<ul><li>Manage inbound and outbound clients</li><li>Perform cold calling to potential clients</li><li>Handle customer queries and provide timely solutions</li><li>Maintain record of clients interactions</li><li>Work with different tools and software for daily tasks.</li></ul>Requirements:<ul><li>Minimum 1 year experience in customers support or call center</li><li>Fluent in English (spoken &amp; written)</li><li>Experience in cold calling</li><li>Ability to work in US working hours (5:00 PM - 2:00 AM PST)</li><li>Strong communication and problem-solving skills</li><li>Ability to work independently in a remote setup</li></ul>NOTE: This job offers a clear path to a full-time position based on performance and the value you bring to the company.Send your CVs at hr@sumsols.comJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: Remote

Customer Support Agent - Remote/Night (Female)

CATCOS PVT.LTD.

We are seeking a professional and customer-focused Customer Support Agent to join our team. The ideal candidate will have strong communication skills and experience handling customer interactions across multiple channels.Key Responsibilities:<ul><li>Manage customer queries via WhatsApp support</li><li>Handle email correspondence in a timely and professional manner</li><li>Provide assistance through call center operations</li><li>Maintain and update data using MS Excel</li><li>Ensure high levels of customer satisfaction</li></ul>Requirements:<ul><li>Proven experience in customer support or call center roles</li><li>Excellent written and verbal communication skills</li><li>Proficiency in Microsoft Excel</li><li>Ability to multitask and manage time effectively</li><li>Strong problem-solving skills</li></ul>Preferred Qualifications:<ul><li>Prior experience in a similar role</li><li>Bachelor's Degree</li><li>Ability to work in a fast-paced environment</li></ul>Job Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>How good you think you are in MS Excel, rate yourself (1-10)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center: 1 year (Required)</li></ul>Work Location: In person

Customer Support Agent (WhatsApp, Email & Call Center)

DYNAMIC SOLUTIONS

We are looking for a confident and well-spoken Female E-Commerce Query Handler to manage customer queries for our e-commerce brand across social media, calls, and other communication channels.Key Responsibilities:Handle customer queries on Facebook, Instagram, and other social media platforms.Reply to Facebook and Instagram comments professionally and on time.Respond to customer inbox messages related to products, pricing, availability, orders, and delivery.Answer customer calls and provide clear information about the brand and products.Guide customers regarding product details, order process, payment methods, and delivery timelines.Forward serious complaints, refund issues, or order-related problems to the concerned team.Maintain a polite, helpful, and brand-friendly tone in every interaction.Keep track of common customer questions and report them to the team.Support the sales team by converting queries into potential orders.Requirements:Female candidate preferred.Good communication skills in Urdu and English.Confident in handling customer calls.Basic knowledge of Facebook, Instagram, and social media replies.Customer handling experience will be a plus.Must be polite, active, and quick in responding to customers.Basic computer and typing skills required.Preferred Skills:Experience in e-commerce customer support.Ability to handle multiple chats, comments, and calls at the same time.Good understanding of online shopping customer behavior.Professional tone with strong follow-up skills.Job Summary:The E-Commerce Query Handler will be responsible for managing customer communication across social media and calls, ensuring quick replies, smooth customer support, and better query-to-order conversion for the brand.Work Location: In person

E-Commerce Customer Support Agent

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