customer support agent

Flipdish

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 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
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 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
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 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
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 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
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 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
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 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
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 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
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 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
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 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
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 We&rsquo;re looking for&hellip;
 
 
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 Fluency in English: Exceptional verbal and written communication skills in English are essential.
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 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
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 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
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 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
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 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
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 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
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 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
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 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
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 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Customer Support Agent

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent-Call Center

ifcondestion business tower, shamci society, karachi

Job Title: Customer Care Support Agent Department: Customer Service Reports to: Team Leader / Manager Work Schedule: Rotational Shifts (24/7 Operation), 6 days a weekJob Overview: We are seeking dedicated and well-spoken Customer Care Support Agents to join our dynamic 24/7 team. You will be the first point of contact for our customers, providing outstanding service and support. This role is critical in maintaining our company's reputation for excellence and ensuring a positive customer experience at all times.Key Responsibilities:&middot; Handle a high volume of inbound calls, emails, and chats in a professional and timely manner.&middot; Provide accurate information regarding products, services and company policies.&middot; Efficiently troubleshoot and resolve customer issues, complaints, and queries at the first point of contact whenever possible.&middot; Process forms, applications, and requests accurately using the company's CRM system.&middot; Identify and escalate priority issues to the relevant departments to ensure swift resolution.&middot; Maintain detailed and accurate records of all customer interactions and transactions.&middot; Meet or exceed individual performance targets related to call quality, customer satisfaction (CSAT), average handle time, and first-call resolution.&middot; Adhere to all company policies, scripts, and procedures.Required Qualifications and Skills:&middot; Excellent Command of the English Language: Must be well-spoken with clear articulation, a neutral accent, and impeccable grammar.&middot; Availability: Must be fully available to work rotational shifts, including nights.&middot; Customer Focus: A genuine passion for helping people and a strong customer-centric approach.&middot; Communication Skills: Exceptional active listening and verbal communication skills.&middot; Problem-Solving: Ability to think quickly, assess situations, and provide effective solutions.&middot; Resilience &amp; Composure: Ability to remain calm, patient, and professional under pressure, especially when dealing with difficult customers.&middot; Computer Literacy: Proficiency in using computers, navigating multiple software systems simultaneously, and basic typing skills.&middot; Team Player: Ability to work effectively both independently and as part of a team.&middot; Minimum Education: High school diploma or equivalent is required. A university degree is a plus.Preferred Experience:&middot; Previous experience in a call centre or customer-facing role is highly advantageous.&middot; Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.What We Offer:&middot; Competitive salary and performance-based incentives.&middot; Comprehensive training and ongoing support.&middot; Opportunities for career growth and advancement.Location: KARACHI NEAR AIRPORTJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthLocation:<ul><li>Karachi Shahra-E-Faisal (Preferred)</li></ul>Work Location: In person

Customer Care Support Agent

Telemarketing

Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Fluent English is required only. Hard working and must be punctualExcellent verbal and written communication skills in English.Strong listening and problem-solving skills.Basic computer knowledge and typing skills.Ability to work in a fast-paced, target-driven environment.&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly Incentives Freshers , intermediated students and fresh Graduates are Encouraged to ApplyJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Support Agent - CSR - O/A Levels ( part & full time)

Creneau International Middle East

Role DescriptionThis is a full-time on-site role for a Customer Service Representative - Call Center Agent located in Dubai. The Customer Service Representative - Call Center Agent will be responsible for answering inbound calls, handles booking/reservations and making outbound calls to ensure customer satisfaction. Expected to provide exceptional customer service by actively listening to customers, determining their needs, and offering solutions that meet those needs, as well as handling customer complaints and escalating complex issues to the appropriate team.Qualifications<ul><li>Excellent verbal and written communication skills in English</li><li>Knowledgeable of different reservations app (e.g. SevenRooms &amp; EatApp)</li><li>Strong background in F&amp;B and with previous work experience as call center agent in Hospitality / F&amp;B Industry is a must.</li><li>Ability to remain calm and empathetic during customer interactions.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Experience with CRM systems and software is an advantage.</li><li>Sales or marketing experience considered a plus.</li><li>Ability to work in a fast-paced environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have strong background in Hospitality or F&amp;B?</li><li>Do you have previous experience working as Call Center Agent in Hospitality/F&amp;B industry?</li><li>What is your salary expectation for this role?</li><li>Are you knowledgeable of different reservations app such as Seven Rooms or Eat App?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>

F&B Reservations Agent

Braxtone Group

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 BRIEF DESCRIPTIONOF JOB FUNCTION
 
 
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 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 
 
 This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
 
 
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 
 
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 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
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 Answer all calls within 2 rings
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 Cordial and positive tone of voice in all calls
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 Focus on needs of the customer and provide for their queries and requests
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 Sell, up-sell and cross-sell different products and services to the customer
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 Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
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 Data entry
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 Filing and documentation management
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 Updating information and ensuring accuracy of data records
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 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
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 Minimum of high school certification
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 Diploma and some form of work experience is preferred
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 Strong communication skills
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 Good selling skills
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 Positive energy and teamwork ethos
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 Excellent written and oral communication skills.
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 Strong English language
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 Good understanding of the services
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 Be highly computer literate, particularly in Microsoft Office Products.
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 Typical Working Conditions
 
 
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 Normal Working Hours40 hours a week
 
 
 Working Timing is rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Customer Service Representative (Bahrain)

Grow More

Company DescriptionGrowmore IT Solutions is a dynamic and innovative technology company based in Faisalabad. We are dedicated to helping businesses thrive in the digital landscape by providing creative and customer-centric solutions. With a focus on excellence, we are a trusted partner for organizations looking to drive growth and efficiency through technology.The Logistics Support Agent is responsible for addressing and resolving any disputes that may occur from preparation to dispatch through live calls. This role requires fluency in English, with Arabic being a significant plus. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle high-pressure situations effectively.Key Responsibilities:<ul><li>Live Call Support: Provide real-time support to riders through live calls, addressing and resolving any disputes or issues that arise during the preparation to dispatch phase.</li><li>Dispute Resolution: Investigate and resolve disputes between riders and the company, ensuring a fair and satisfactory outcome for all parties involved.</li><li>Communication: Maintain clear and effective communication with riders, ensuring they are informed and updated on the status of their issues.</li><li>Documentation: Accurately document all interactions, disputes, and resolutions in the company&rsquo;s system for future reference and analysis.</li><li>Coordination: Work closely with the dispatch and operations teams to ensure a smooth and efficient rider experience.</li><li>Customer Service: Provide excellent customer service, demonstrating empathy, patience, and a proactive approach to problem-solving.</li><li>Language Proficiency: Utilize fluency in Arabic to communicate effectively, with the ability to leverage Arabic skills when necessary to support Arabic-speaking riders.</li><li>Training and Feedback: Participate in training sessions to stay updated on company policies and procedures, and provide feedback on potential improvements to the rider support process.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.</li><li>Experience: Minimum of 1 year of experience in customer support, call center, or a related role.</li><li>Skills:</li><li>Fluency in Arabic is mandatory</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to handle high-pressure situations with composure and professionalism.</li><li>Proficiency in using customer support software and tools.</li><li>Other Requirements: Flexibility to work in shifts, including evenings and weekends as needed.</li></ul>Preferred Qualifications:<ul><li>Experience in the logistics or a similar field.</li><li>Knowledge of slack</li><li>Previous experience in a bilingual customer support environment.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A dynamic and supportive work environment.</li><li>Commission</li></ul>Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to ammarsaeed@growmore.com.co or WhatsApp 0303-2077686Growmore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: ContractContract length: 24 monthsPay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have used slack?</li></ul>Job Type: Contract Contract length: 24 monthsPay: Rs40,000.00 - Rs60,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In personApplication Deadline: 15/05/2025

Logistics Support Agent- Arabic Speaker

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