customer support agent

Orior Skincare & Cosmetics

Job description:Customer Support Agent (Mid-Level) Position: Customer Support Executive Location: Lahore (On-site) Salary: PKR 35,000&ndash;45,000/month Experience Required: 1+ year in customer service or call center.Responsibilities:Handle customer queries via WhatsApp, Instagram, Facebook, and phoneResolve complaints and order-related issuesRecord and manage customer data in CRM or ExcelCoordinate with dispatch/delivery teams for timely serviceRespond politely, clearly, and professionally in writing and speakingRequirements:Fluent in English and UrduTyping speed and clarity in messages is importantExperience with online chat, e-commerce orders, or Shopify is a plusPunctual, positive attitude, and a problem solverTo Apply: Submit your CV and a short cover note (why you&rsquo;re fit for this role) to or WhatsApp 03190091620Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer support agent

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

Tangent Technologies Pvt Ltd

Job description Responsibilities:Tangent Technologies are hiring for Customer Support Agent <ul><li>Present, promote and sell products/services using solid arguments to existing and prospective customers</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs</li><li>Establish, develop and maintain positive business and customer relationships</li><li>Reach out to customer leads through cold calling</li><li>Expedite the resolution of customer problems and complaints to maximize satisfaction</li><li>Achieve agreed upon sales targets and outcomes within schedule</li><li>Coordinate sales effort with team members and other departments</li><li>Analyze the territory/market&rsquo;s potential, track sales and status reports</li><li>Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.</li><li>Keep abreast of best practices and promotional trends</li><li>Continuously improve through feedback</li></ul>Requirements:<ul><li>Proven work experience of at least 1 year as a Customer Sales Representative</li><li>Excellent knowledge of MS Office</li><li>Familiarity with BRM and CRM practices along with ability to build productive business professional relationships</li><li>Highly motivated and target driven with a proven track record in sales</li><li>Excellent selling, negotiation and communication skills</li><li>Prioritizing, time management and organizational skills</li><li>Ability to create and deliver presentations tailored to the audience needs</li><li>Relationship management skills and openness to feedback</li><li>Bachelor&rsquo;s degree in business or a related field</li></ul>What we offer? (Benefits)<ul><li>Wonderful working environment unique opportunity to learn a complete product cycle.</li><li>Competitive salary and incentive package</li><li>Provident fund</li><li>Bi-annual increments</li><li>Appreciation awards</li><li>18 paid leaves</li><li>Health insurance</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>&bull; What is your current salary?</li><li>&bull; What is your expected salary?</li><li>&bull; Do you have excellent English Communication Skills?</li><li>&bull; Our office is located at i9/3 Islamabad. Do you have any commute</li><li>&bull; Can you join us immediately?</li><li>&bull; Do you have 1-2 year experience of US Healthcare Campaigns?</li></ul>Work Location: In person

Planlab Solutions

Location: Model Town Link Road, Lahore Shift: Afternoon (1 PM onwards, 9-hour shift)About the Role: PlanLab Solutions is looking for a highly motivated, detail-oriented, and customer-focused Customer Support Agent to join our dynamic team. The ideal candidate will have at least 1 year of experience in providing customer support and possess excellent communication and problem-solving skills.You will be responsible for assisting international clients through email, live chat, and phone support, ensuring every interaction reflects professionalism and empathy.Key Responsibilities<ul><li>Handle email queries, live chats, and phone calls from international clients with professionalism and accuracy.</li><li>Resolve customer issues by identifying the root cause, providing effective solutions, and ensuring timely follow-ups.</li><li>Maintain accurate and updated records of customer interactions and feedback.</li><li>Provide product information, troubleshooting guidance, and technical support when required.</li><li>Stay informed about company products, policies, and industry developments to deliver the best possible service.</li><li>Collaborate with the team to enhance customer experience and maintain service excellence.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support or a call center environment.</li><li>Experience with CRM tools such as Zendesk, Tidio, Gorgias, or any similar platform is required.</li><li>Excellent communication skills &ndash; written, spoken, listening, and comprehension in English.</li><li>Strong customer service orientation with the ability to handle customers empathetically and professionally.</li><li>Good problem-solving and multitasking abilities.</li><li>Proficiency in MS Office and Excel.</li><li>Comfortable working independently and as part of a team.</li><li>Flexible to work after noon shifts, weekends, and holidays.</li><li>High school diploma or equivalent (further education is a plus).</li></ul>Why Join Us?<ul><li>No sales, targets, or commission-based pressure &mdash; focus purely on delivering exceptional service.</li><li>Collaborative and supportive work environment.</li><li>Opportunity to work with international clients and enhance your professional skill set.</li></ul>To Apply: Please submit your resume and a cover letter highlighting your relevant experience, tools you&rsquo;ve used (e.g., Zendesk, Tidio, Gorgias), and your strengths in communication and customer handling. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Dieture

About Dieture:Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. With AI-driven predictive supplements, personalized health tracking, and a wide range of meal plans, we empower customers to take control of their well-being. Our user-friendly mobile app allows customers to manage subscriptions, tailor their meals, track health metrics, and access supplements designed to meet their unique needs. By prioritizing efficiency and holistic health solutions, we're redefining the future of health in Qatar.Role Overview:As a Customer Support Agent, you will be the front line for handling customer inquiries, resolving issues, and ensuring that every customer has a positive experience with our products and services. You will work directly with customers via phone, email, chat, and social media to address their concerns and provide timely solutions.Key Responsibilities:<ul><li>Customer Support: Respond to customer inquiries via multiple channels (phone, email, live chat, social media) in a professional and timely manner.</li><li>Issue Resolution: Troubleshoot and resolve customer issues by diagnosing problems, offering solutions, and ensuring customer satisfaction.</li><li>Product Knowledge: Develop and maintain a deep understanding of the company&rsquo;s products and services to provide accurate, effective support.</li><li>Customer Education: Assist customers in understanding how to use products/services, providing guidance and tips as needed.</li><li>Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the company&rsquo;s CRM system.</li><li>Escalation Management: Identify and escalate complex or unresolved issues to CS Manager or relevant departments.</li><li>Customer Feedback: Collect feedback from customers and suggest process improvements based on customer insights.</li><li>Collaboration: Work with internal teams (sales, technical, etc.) to ensure smooth customer experience and resolve recurring issues.</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business or a related field (preferred).</li><li>Prior experience in a customer support or service role (3-5 years preferred).</li><li>Experience in F&amp;B industry is preferred.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.</li><li>Strong problem-solving abilities and the ability to think critically under pressure.</li><li>Technical Proficiency in using CRM software and basic office applications.</li><li>Fluency in Arabic and English language.</li><li>Multi-tasking ability to manage multiple customer inquiries and tasks simultaneously while maintaining attention to detail.</li><li>Passion for delivering exceptional customer service and helping others.</li><li>Experienced in handling customer interactions via phone calls and chat support.</li></ul>Personal Attributes:<ul><li>Empathy: Ability to understand and relate to customer concerns and needs, offering thoughtful solutions and demonstrating genuine care.</li><li>Patience: Ability to remain calm and composed, even during challenging interactions with upset customers.</li><li>Adaptability: Ability to quickly adjust to new products, services, or changes in customer expectations while maintaining a positive attitude.</li><li>Attention to Detail: A keen eye for detail when entering information into systems or handling customer issues to ensure accuracy and completeness.</li><li>Team Player: Strong collaborative spirit and willingness to assist colleagues and work toward common team goals.</li><li>Self-Motivated: Proactive in finding solutions and taking initiative in managing workload, with the ability to work independently.</li><li>Positive Attitude: A friendly, approachable demeanor that creates a welcoming environment for customers and teammates alike.</li><li>Resilience: Ability to handle constructive criticism and use it as an opportunity for personal and professional growth.</li></ul>What Success Looks Like:Success in this role will be measured by your ability to effectively engage with customers, resolve issues in a timely manner, and maintain high levels of customer satisfaction. You will know you're succeeding when:Customer Satisfaction:<ul><li>Consistently receiving positive feedback from customers, ensuring they feel valued, heard, and satisfied with the solutions provided.</li><li>High customer retention rates due to excellent support and relationship-building.</li></ul>Efficiency in Handling Inquiries:<ul><li>Maintaining quick response times and high-resolution rates with minimal back-and-forth or escalations.</li><li>Effectively managing a high volume of inquiries while maintaining a positive customer experience.</li></ul>Problem-Solving and Resolution:<ul><li>Successfully resolving customer issues and providing clear solutions that meet their needs, resulting in fewer follow-up issues or repeat inquiries.</li><li>Effectively addressing recurring problems and identifying opportunities to prevent future issues.</li></ul>Collaboration and Communication:<ul><li>Seamlessly collaborating with internal teams to share valuable insights and ensure smooth resolutions to customer challenges.</li><li>Maintaining clear, professional, and transparent communication with both customers and colleagues.</li></ul>Product Knowledge Mastery:<ul><li>Demonstrating strong product knowledge during customer interactions and consistently using this knowledge to provide accurate support.</li><li>Actively contributing to knowledge-sharing efforts, ensuring updated information is available for both customers and team members.</li></ul>Achievement of Key Performance Metrics:<ul><li>Meeting or exceeding performance metrics such as average response time, customer satisfaction (CSAT) scores, first-contact resolution rate, and ticket resolution time.</li></ul>What we offer:<ul><li>Competitive Package.</li><li>Opportunities for professional growth and career advancement.</li><li>A supportive, collaborative, and inclusive team environment.</li><li>Access to product training, and industry insights.</li></ul>Job Types: Full-time, Permanent

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
 <ul>
 <li>
 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
 </li>
 <li>
 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
 </li>
 <li>
 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
 </li>
 <li>
 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
 </li>
 <li>
 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
 </li>
 <li>
 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
 </li>
 <li>
 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
 </li>
 <li>
 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for&hellip;
 
 
 <ul>
 <li>
 Fluency in English: Exceptional verbal and written communication skills in English are essential.
 </li>
 <li>
 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
 </li>
 <li>
 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
 </li>
 <li>
 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
 </li>
 <li>
 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
 </li>
 <li>
 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
 </li>
 <li>
 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
 </li>
 <li>
 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Comtanix

Job Summary:We are seeking a dedicated and articulate Customer Support Agent to join our dynamic team. The ideal candidate will possess excellent communication skills in English with a neutral or American accent, and a strong passion for helping customers. This role involves responding to customer inquiries via phone, email, or chat, and ensuring a smooth and satisfying customer experience.Key Responsibilities:<ul><li>Respond promptly and professionally to inbound customer inquiries.</li><li>Handle customer concerns, complaints, and questions with empathy and efficiency.</li><li>Provide accurate information regarding products/services and resolve issues within defined SLAs.</li><li>Maintain records of customer interactions and transactions.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Ensure high levels of customer satisfaction through excellent service delivery.</li><li>Meet or exceed performance KPIs (e.g., response time, resolution rate, customer satisfaction).</li></ul>Requirements:<ul><li>Prior experience in a customer service or call center role is preferred.</li><li>Excellent verbal and written communication skills in English.</li><li>Neutral or American accent is strongly preferred.</li><li>Ability to work night shifts (6 PM &ndash; 3 AM).</li><li>Strong problem-solving skills and attention to detail.</li><li>Proficient in using computers and basic software tools (CRM systems, email, etc.).</li><li>A positive attitude and strong work ethic.</li><li>Ability to work from our office located in Bahria Phase 8, Rawalpindi.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>A collaborative and growth-oriented work environment.</li><li>Training and development opportunities.</li><li>Comfortable workspace in a safe and modern facility.</li><li>Opportunity to work with international clients and develop communication skills.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Support Agent (American Accent)

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