customer support agent

Talos

Do you have experience in a customer service role, helping clients solve problems and answer questions?Are you looking for a position with a company that's passionate about growth and development?Would you like to be part of a team at a company that's achieving record-breaking success? Talos360 is hiring a Customer Support Agent! In this role, you'll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you. Position: Customer Support Agent Location: Warrington (Easily accessible from the M62) Salary: Up to £30,000 DOE + benefits Why join Talos360? Talos360 awards include: • 1st Best Workplace in Europe 2024 (medium category) • 1st Best Workplace in the UK 2024 (medium category) • 1st Best Workplace for Development 2024 (medium category) With modern offices featuring a fully stocked bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do. The Role: As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you'll receive comprehensive training on our processes, products, and services. This Role Is Suited For: Individuals experienced in business to business customer service, who have strong communication skills and enjoying using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent. If you're seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent! Let's see if we're a perfect match!

Customer Support Agent

Techionik Ltd

We are seeking a dedicated and fluent Bilingual Customer Support Agent (English &amp; Spanish) to join our team. In this role, you will provide exceptional support to clients throughout their debt settlement process, ensuring clarity, empathy, and professionalism at every step. You will play a key role in connecting clients with their financial goals and delivering a seamless service experience.Key Responsibilities<ul><li>Manage inbound and outbound calls in both English and Spanish.</li><li>Provide accurate and clear information regarding debt settlement programs.</li><li>Assist clients in understanding their plans, procedures, and next steps.</li><li>Maintain detailed and updated client records in the system.</li><li>Ensure high-quality service and resolve client concerns promptly.</li><li>Collaborate with team members to achieve efficient and effective client resolutions.</li></ul>Qualifications &amp; Requirements<ul><li>Fluency in English and Spanish (spoken) is mandatory.</li><li>Prior customer service experience, preferably in finance, banking, or debt relief, is highly desirable.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Familiarity with CRM software will be considered an advantage.</li></ul>Job Type: Full-timeWork Location: In person

Bilingual Customer Support Agent

Comtanix

Job Summary:We are seeking a dedicated and articulate Customer Support Agent to join our dynamic team. The ideal candidate will possess excellent communication skills in English with a neutral or American accent, and a strong passion for helping customers. This role involves responding to customer inquiries via phone, email, or chat, and ensuring a smooth and satisfying customer experience.Key Responsibilities:<ul><li>Respond promptly and professionally to inbound customer inquiries.</li><li>Handle customer concerns, complaints, and questions with empathy and efficiency.</li><li>Provide accurate information regarding products/services and resolve issues within defined SLAs.</li><li>Maintain records of customer interactions and transactions.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Ensure high levels of customer satisfaction through excellent service delivery.</li><li>Meet or exceed performance KPIs (e.g., response time, resolution rate, customer satisfaction).</li></ul>Requirements:<ul><li>Prior experience in a customer service or call center role is preferred.</li><li>Excellent verbal and written communication skills in English.</li><li>Neutral or American accent is strongly preferred.</li><li>Ability to work night shifts (6 PM &ndash; 3 AM).</li><li>Strong problem-solving skills and attention to detail.</li><li>Proficient in using computers and basic software tools (CRM systems, email, etc.).</li><li>A positive attitude and strong work ethic.</li><li>Ability to work from our office located in Bahria Phase 8, Rawalpindi.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>A collaborative and growth-oriented work environment.</li><li>Training and development opportunities.</li><li>Comfortable workspace in a safe and modern facility.</li><li>Opportunity to work with international clients and develop communication skills.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Support Agent (American Accent)

5 Star Innovations Pvt. Limited

Company: 5 Star Innovations Private Limited Location: Wapda Town, Lahore (On-site) Job Type: Full-time (Night Shift) Timings: 6:00 PM &ndash; 3:00 AM (Pakistan Standard Time) Salary: Rs. 50,000 &ndash; Rs. 100,000 per month (based on experience and skills)Company Description 5 Star Innovations Private Limited is committed to empowering businesses through strategic innovation and tailored solutions. We help organizations streamline operations, boost productivity, and foster sustainable growth. With reliability, creativity, and real impact at our core, we bridge the gap between vision and execution.Role Description We are looking for a Customer Support Agent with prior experience in handling U.S.-based customers via email and phone. The ideal candidate is a confident communicator who can provide excellent customer service, resolve queries efficiently, and maintain a positive brand image.This is a night shift, on-site role based in Wapda Town, Lahore.Key Responsibilities<ul><li>Respond promptly to customer queries via email and phone</li><li>Handle customer complaints with patience, empathy, and professionalism</li><li>Document interactions, issues, and resolutions in the system accurately</li><li>Collaborate with internal teams to resolve customer concerns efficiently</li><li>Ensure high levels of customer satisfaction and timely follow-ups</li><li>Meet response time and service quality targets consistently</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support for U.S.-based clients (email &amp; phone) &mdash; required</li><li>Excellent spoken and written English skills (neutral or U.S.-friendly accent preferred)</li><li>Strong communication, problem-solving, and interpersonal abilities</li><li>Familiarity with CRM software, ticketing systems, or call center tools is a plus</li><li>Willingness to work night shifts (6:00 PM &ndash; 3:00 AM PST)</li><li>Reliable, punctual, and able to work independently as well as in a team</li></ul>What We Offer<ul><li>Competitive salary between Rs. 50,000 &ndash; Rs. 100,000, based on experience and performance</li><li>Friendly and professional work environment</li><li>Opportunities for skill growth and career advancement</li><li>Performance-based incentives for top performers</li></ul>If you&rsquo;re passionate about helping people, have solid U.S. customer support experience, and thrive in a fast-paced environment, we&rsquo;d love to hear from you.Apply now and become part of a growing team that values professionalism, communication, and excellence.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Agent (Email & Phone) – Night Shift

Faj IT Solutions

About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 28-35Experience:Minimum 3 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsSchedules appointments, calls and meetingsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Job Types: Full-time, ContractContract length: 12 monthsPay: Rs37,000 - Rs 48,000 per monthJob Types: Full-time, ContractPay: Rs37,000.00 - Rs48,000.00 per monthWork Location: In person

Customer Support & Sales Agent for E-commerce Inquiries (Dubai based)

Michael Page Finance

Join a thriving team as a French Speaking Customer Service Agent, where you'll provide exceptional service to clients in the Leisure, Travel & Tourism industry. This permanent position in Poole offers an exciting opportunity to use your language skills and contribute to seamless logistics operations. Client Details This role is with a well-established, medium-sized organisation in the Leisure, Travel & Tourism sector. Known for its focus on excellent customer experiences, the company specialises in delivering reliable logistics solutions to its clients. Description The key responsibilities for the French Speaking Customer Service Agent are: <ul> <li>Provide outstanding customer support in both French and English via phone, email, and other communication channels.</li><li>Assist clients with booking and travel-related queries while ensuring accuracy and efficiency.</li><li>Collaborate with the logistics team to resolve issues and ensure smooth operations.</li><li>Maintain and update customer records in the system as required.</li><li>Handle complaints professionally, aiming for quick and satisfactory resolutions.</li><li>Communicate updates regarding schedules, delays, or changes to customers effectively.</li><li>Support team members with administrative tasks when needed.</li><li>Ensure compliance with company policies and procedures at all times.</li></ul> Profile A successful French Speaking Customer Service Agent should have: <ul> <li>FLUENT in FRENCH & ENGLISH, with excellent communication skills.</li><li>Experience in customer service roles, preferably within the Leisure, Travel & Tourism industry.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Proficiency in using customer service software and systems.</li><li>An organised approach to work with attention to detail.</li><li>A positive attitude and the ability to work well in a team.</li></ul> Job Offer <ul> <li>Competitive salary ranging from £25,000 to £27,000 per annum.</li><li>Permanent position in a supportive and professional environment.</li><li>Opportunities to enhance your skills in a bilingual setting.</li><li>Work within the exciting Leisure, Travel & Tourism industry.</li><li>Convenient location in Poole with excellent transport links.</li></ul> If you are passionate about customer service and fluent in French, we encourage you to apply for this exciting role in Poole today!

French Speaking Customer Service Agent

We are looking for Call Center agent for our retail division.salary : 3000 QR Full packageArabic Male candidate Key responsibilities<ul><li>Customer service: Answer inbound calls to provide information, address questions, and handle complaints and issues related to retail products and services.</li><li>Order and payment processing: Take orders, process payments, and handle returns or exchanges.</li><li>Troubleshooting: Provide technical or service support and troubleshoot problems customers are experiencing with their orders or products.</li><li>Sales: Some positions may require making outbound calls to sell products or services to new or existing customers.</li><li>Data entry and documentation: Record customer information and call details accurately in a customer relationship management (CRM) system.</li><li>Escalation: Escalate complex issues to the appropriate department or management when necessary.</li><li>Follow-up: Follow up with customers to ensure their issues have been fully resolved.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR3,100.00 per month

Call Center Agent - Retail

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