customer support agent

Planlab Solutions

Read this complete job description carefully before applying.PlanLab Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer support to our clients via chat, email, and phone.Location: Model Town Link Road, LahoreShift: Afternoon 12/1 pm to 9 hours onward (9 hours)Responsibilities:<ul><li>Manage Email Queries, Live Chat and Calls with international clients</li><li>Proficiency in computer operations and using MS Office and Excel</li><li>No sales, targets, or commission-based work</li><li>Resolving customer issues and complaints by investigating the root cause of the problem, providing the appropriate solution, and following up to ensure customer satisfaction.</li><li>Maintaining accurate and up-to-date customer information and records.</li><li>Providing product information, troubleshooting guidance, and technical support to customers.</li><li>Keeping abreast of product and industry developments to provide the best service possible.</li></ul>Requirements:<ul><li>Excellent communication skills in written and verbal English.</li><li>Strong customer service orientation and ability to empathize with customers.</li><li>Good problem-solving skills and the ability to think on one's feet.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer and internet skills.</li><li>Ability to multi-task and prioritise workload.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul>Qualifications:<ul><li>Proficient in spoken English</li><li>Availability for Afternoon shifts</li><li>At least a High school diploma or equivalent is beneficial to have.</li><li>Comfortable working with computers and various software applications.</li><li>Experience in a call centre or in providing customer support via chat or email is a plus.</li></ul>To apply, please submit your resume and a cover letter highlighting your relevant experience and skills. We thank all applicants for their interest, but only those selected for an interview will be contacted.Job Types: Full-time, ContractPay: Rs40,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken, written, and listening English? (Yes/No)</li><li>Please list 2-3 dates and time ranges that you could do an interview.</li><li>What is your current Salary?</li><li>What is your expected salary?</li><li>How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).</li><li>Are you comfortable with handling outbound and inbound calls?</li><li>Can you write professional emails and handle live chat?</li><li>Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards &ndash; 9 hours)</li></ul>Work Location: In person

CSR-CUSTOMER SUPPORT AGENT

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe customer support is more than just answering questions &mdash; it&rsquo;s about building trust and connection. We&rsquo;re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
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 Connect with customers via chat, email, or phone to answer questions and resolve issues
 </li>
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 Assist with everything from product inquiries to order tracking and returns
 </li>
 <li>
 Deliver kind, clear, and helpful responses that leave a positive impression
 </li>
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 Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive pay with annual performance-based increases
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 Paid time off so you can take care of yourself
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 Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
 </li>
 <li>
 Holiday bonuses to show appreciation for your hard work
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 <li>
 A fully remote work setup &mdash; no commuting, ever
 </li>
 <li>
 Opportunities for growth and advancement as we continue to expand
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Excellent English communication skills (both written and spoken)
 </li>
 <li>
 At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
 </li>
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 Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
 </li>
 <li>
 Patient, empathetic, and responsible problem-solver
 </li>
 <li>
 Enjoys being part of a team and takes pride in a job well done
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Work From Home
 
 
 
 <ul>
 <li>
 Your own computer or laptop (i5 processor or equivalent preferred)
 </li>
 <li>
 A reliable internet connection (minimum of 15 Mbps upload/download speed)
 
 
 </li>
 </ul>
 
 Use Application Code:
 
 CS
 
 
 
 READY TO JOIN US?
 
 
 
 If you're passionate about making someone&rsquo;s day better and want to be part of a supportive, remote-first team, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

Customer Support Agent

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

Customer Support Agent (Arabic/German/English)

5 Star Innovations Pvt. Limited

Company: 5 Star Innovations Private Limited Location: Wapda Town, Lahore (On-site) Job Type: Full-time (Night Shift) Timings: 6:00 PM &ndash; 3:00 AM (Pakistan Standard Time) Salary: Rs. 50,000 &ndash; Rs. 100,000 per month (based on experience and skills)Company Description 5 Star Innovations Private Limited is committed to empowering businesses through strategic innovation and tailored solutions. We help organizations streamline operations, boost productivity, and foster sustainable growth. With reliability, creativity, and real impact at our core, we bridge the gap between vision and execution.Role Description We are looking for a Customer Support Agent with prior experience in handling U.S.-based customers via email and phone. The ideal candidate is a confident communicator who can provide excellent customer service, resolve queries efficiently, and maintain a positive brand image.This is a night shift, on-site role based in Wapda Town, Lahore.Key Responsibilities<ul><li>Respond promptly to customer queries via email and phone</li><li>Handle customer complaints with patience, empathy, and professionalism</li><li>Document interactions, issues, and resolutions in the system accurately</li><li>Collaborate with internal teams to resolve customer concerns efficiently</li><li>Ensure high levels of customer satisfaction and timely follow-ups</li><li>Meet response time and service quality targets consistently</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support for U.S.-based clients (email &amp; phone) &mdash; required</li><li>Excellent spoken and written English skills (neutral or U.S.-friendly accent preferred)</li><li>Strong communication, problem-solving, and interpersonal abilities</li><li>Familiarity with CRM software, ticketing systems, or call center tools is a plus</li><li>Willingness to work night shifts (6:00 PM &ndash; 3:00 AM PST)</li><li>Reliable, punctual, and able to work independently as well as in a team</li></ul>What We Offer<ul><li>Competitive salary between Rs. 50,000 &ndash; Rs. 100,000, based on experience and performance</li><li>Friendly and professional work environment</li><li>Opportunities for skill growth and career advancement</li><li>Performance-based incentives for top performers</li></ul>If you&rsquo;re passionate about helping people, have solid U.S. customer support experience, and thrive in a fast-paced environment, we&rsquo;d love to hear from you.Apply now and become part of a growing team that values professionalism, communication, and excellence.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Agent (Email & Phone) – Night Shift

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

Customer Support Agent (Arabic/German/Kurdish/English)

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full Time after a few months.</li></ul>Job Types: Part-time, PermanentPay: 26,000.00TRY - 31,000.00TRY per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

mb marketing

We are a successful, progressive company in the field of financial sphere that is looking for the highly motivated customer support representatives with compliance skills.No sales, no marketing tactics &ndash; support and care only.We are primarily focused on over the phone, emails and chats assistance. All the tasks are performed in the CRM system, developed in the company according to company`s needs.Our goal is to provide expert assistance to all clients we contact.Benefits of working with us:* Monthly bonus structure.* Promotion goals. The company gives the option to the agents with the high working skills, to become part of the Management team, with additional benefits as medical insurance lunch and taxi compensation etc.* Opportunities to develop social and personal interaction skills. Our team is multicultural thus we welcome communication with the native speakers from different parts of the world.* No experience necessary. All the customer support agents before starting to work themselves, have the personal training with the Team Leader, who will give all the necessary information and will assist in case of any difficulty.If you want to become a part of our fast-growing team, The requirements are:* High Level spoken and written Language* Computer literacy* Must be 18 years old or olderThe role details:* Full time occupation (8 working hours, 1 hour lunch break and two 15 minutes breaks)* Monday &ndash; Friday scheduled midday shifts. Overtime and weekend shifts are extra paid&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 40.000,00TRY - 45.000,00TRY ayl&#305;k

CUSTOMER SUPPORT AGENT (SPANISH SPEAKER)

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CSR-CUSTOMER SUPPORT AGENT

Customer Support Agent

Customer Support Agent (Arabic/German/English)

Customer Support Agent (Email & Phone) – Night Shift

Customer Support Agent (Arabic/German/Kurdish/English)

Customer Support Agent (Arabic/German/Kurdish/English)

CUSTOMER SUPPORT AGENT (SPANISH SPEAKER)