customer support agent

Inovaqo

Job Title: VA / Customer Support Agent Vacant Positions: 03We are looking for a VA / Customer Support Agent who can communicate confidently with clients and provide excellent customer support. The ideal candidate should have strong spoken English, good interpersonal skills, and the ability to handle customer queries professionally.Key Responsibilities:<ul><li>Respond to customer queries in a timely and professional manner</li><li>Provide support and maintain positive client interactions</li><li>Handle communication through calls, chats, or emails</li><li>Resolve customer concerns effectively and escalate when needed</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Excellent spoken English and communication skills</li><li>Strong customer handling and interpersonal skills</li><li>Prior experience in customer support / virtual assistance is preferred</li><li>Ability to work in a fast-paced environment</li></ul>Job Details:<ul><li>Shift: Night Shift / Afternoon Shift</li><li>Location: Onsite &ndash; Near UMT, Lahore</li><li>Schedule: 6 Days a Week</li></ul>Salary: Up to PKR 90,000 - based on experience and spoken skills.Note: We are hiring on urgent basis, need to close the positions by 3rd April. Immediate joiners are highly encouraged to apply and will be reached out on priority basis.To apply Drop your resume: hr.bemoreremote02@gmail.comJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

VA - Customer Support Agent

Oxiliry

<div>
 
 
 Diversity and Equal Opportunity
 
 
 
 
 
 Oxiliry is committed to diversity and equal opportunity in the workplace. As part of this commitment, we invite applicants to self-identify if they have a disability. Providing this information is voluntary and will not affect your application for employment opportunities.
 
 
 
 
 About the Group:
 
 Oxiliry is a trusted business process outsourcing partner, providing quality resources and delivering scalable, efficient, and innovative solutions to empower businesses globally. Committed to excellence, we streamline operations to drive profitability, foster sustainable growth, and build lasting partnerships for success.
 
 
 
 About the Business Unit:
 
 
 
 Triage:
 
 The Customer Support (Triage) Team acts as the bridge between clients and internal departments, ensuring that all inquiries and issues are properly validated, prioritized, and routed for resolution. The team focuses on delivering timely, accurate, and empathetic support while driving process improvements and enhancing overall customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 ● Respond to customer inquiries via ticketing systems, email, or chat promptly and professionally.
 
 ● Troubleshoot and resolve issues independently; escalate complex cases as needed.
 
 ● Maintain and update internal documents, reports, workflows, and knowledge base content.
 
 ● Follow communication templates(Macros), processes, and quality standards.
 
 ● Achieve individual performance targets including response time, resolution rate, and customer satisfaction scores.
 
 ● Identify recurring issues, gather customer feedback, and provide insights to improve products and services.
 
 ● Ensure professionalism, empathy, and a positive customer experience in every interaction.
 
 ● Collaborate with other teams to ensure timely resolution of customer requests.
 
 ● Any tasks assigned from the Supervisor/Manager.
 
 
 
 Skills:
 
 
 ● Strong verbal and written communication skills, with active listening and presentation abilities.
 
 ● Analytical thinking and problem-solving skills, with attention to detail.
 
 ● Proficiency in CRM/ticketing tools, AI tools, MS Excel, Google Sheets, and basic SQL.
 
 ● Ability to work under pressure, manage multiple tasks, and meet deadlines.
 
 ● Proactive, reliable, and self-motivated, with a positive attitude and team-oriented mindset.
 
 ● Strong organizational, multitasking, and time-management skills.
 
 ● 1 year of experience in customer support, call center, or client-facing roles.
 
 ● Bachelor&rsquo;s degree in Business Administration, IT, or related field.
 
 
 
 
 
 
 
</div>

Customer Support Agent Level1

Resolv Global

<div>
 We are hiring Seasonal Remote Customer Support Agents to support a high-volume US customer support operation during one of the busiest periods of the year.
 
 
 This is a fast-paced seasonal role supporting customers by phone, email, and chat for a regulated online horse racing wagering platform.
 
 
 This is not a sales role and does not involve giving betting advice or recommending wagers. Instead, you will help customers understand how to use the platform, troubleshoot common issues, and ensure their accounts and wagers are functioning correctly.
 
 
 
 This is a short-term assignment running from April 20 through May 3.
 
 
 
 
 Training begins immediately, and hiring decisions will be made quickly.
 
 
 
 
 ﻿
 
 
 
 
 ﻿Important Eligibility Notice
 
 
 
 Due to legal restrictions, we cannot consider candidates currently located in the following states:
 
 
 <ul>
 <li>
 Alaska
 </li>
 <li>
 Georgia
 </li>
 <li>
 Hawaii
 </li>
 <li>
 Nevada
 </li>
 <li>
 New Jersey
 </li>
 <li>
 North Carolina
 </li>
 <li>
 South Carolina
 </li>
 <li>
 Utah
 
 
 </li>
 </ul>
 
 ﻿Assignment Details
 
 
 
 <ul>
 <li>
 Fully remote (US-based candidates only)
 </li>
 <li>
 Seasonal assignment runs from April 20 through May 3
 </li>
 <li>
 Limited flexibility for time off during the assignment
 </li>
 <li>
 Candidates must be available for weekends and major racing events
 </li>
 <li>
 Training is required before moving into production
 </li>
 <li>
 Candidates must complete all hiring steps to be considered
 </li>
 <li>
 Final offers are contingent upon successful completion of a background check
 
 
 </li>
 </ul>
 
 Pay &amp; Hiring Process
 
 
 
 <ul>
 <li>
 Pay rate: $13 per hour
 </li>
 <li>
 Fast hiring process with priority given to candidates who complete all steps quickly
 
 
 </li>
 </ul>
 
 ﻿Required Hiring Steps
 
 
 
 <ul>
 <li>
 Complete the prescreen questionnaire
 </li>
 <li>
 Complete and pass a background check
 </li>
 <li>
 Complete the one-way video interview
 </li>
 <li>
 Final decision and contract
 
 
 </li>
 </ul>
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Assist customers with account registration, identity verification, password resets, and login issues
 </li>
 <li>
 Help customers navigate the website and mobile wagering app
 </li>
 <li>
 Support customers with deposits, withdrawals, account funding questions, and general account functionality
 </li>
 <li>
 Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice
 </li>
 <li>
 Troubleshoot common technical issues involving the website, mobile app, or account access
 </li>
 <li>
 Respond to customer questions through phone, email, and chat while managing multiple systems at once
 </li>
 <li>
 Accurately document customer interactions and outcomes in internal systems
 </li>
 <li>
 Escalate technical, account, or payment-related issues when appropriate
 </li>
 <li>
 Remain active and available throughout assigned shifts, especially during major racing events and other peak periods
 </li>
 <li>
 Maintain professionalism, urgency, and accuracy while handling high customer volumes
 </li>
 <li>
 Follow established procedures and remain engaged throughout live operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Previous customer service, contact center, or support experience preferred
 </li>
 <li>
 Experience supporting online platforms, mobile apps, account access, payments, or technical troubleshooting is a plus
 </li>
 <li>
 Comfortable working in a fast-paced, high-volume support environment
 </li>
 <li>
 Strong written and verbal English communication skills
 </li>
 <li>
 Comfortable using multiple systems, browser tabs, and tools at the same time
 </li>
 <li>
 Able to quickly learn a new platform, mobile app, and internal support systems
 </li>
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 Strong data entry and documentation accuracy
 </li>
 <li>
 Dependable with excellent attendance and schedule commitment
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 Comfortable supporting customers on a regulated online wagering platform
 </li>
 <li>
 Able to stay calm, focused, and professional during major racing events and other busy periods
 </li>
 <li>
 Reliable internet connection and a quiet work-from-home environment
 </li>
 <li>
 Previous remote work experience
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 Candidates must use their own personal equipment and internet connection for this role. Equipment is not provided.
 
 
 
 Candidates Must Have
 
 
 
 <ul>
 <li>
 Personal Windows 11 computer
 </li>
 <li>
 Dual monitors and webcam
 </li>
 <li>
 Minimum 12 GB RAM
 </li>
 <li>
 Wired or high-speed internet connection
 </li>
 <li>
 Access to Microsoft Teams
 </li>
 <li>
 Quiet, dedicated workspace suitable for phone support
 
 
 </li>
 </ul>
 If you are dependable, comfortable in a fast-paced support environment, and available for the full assignment period, we encourage you to apply.
</div>

Seasonal Remote Customer Support Agent

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VA - Customer Support Agent

Customer Support Agent Level1

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Seasonal Remote Customer Support Agent

Seasonal Remote Customer Support Agent

Seasonal Remote Customer Support Agent

Seasonal Remote Customer Support Agent