customer support agent

Flipdish

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">About this role</h3>

Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders

Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">In this job, you'll&hellip;</h3>
<ul><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.</li>
<li>Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.</li>
<li>Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.</li>
<li>Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.</li>
<li>Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.</li>
<li>Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.</li>
<li>Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.</li>
<li>Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.</li></ul> 

<h3 class="jobSectionHeader">
We're looking for&hellip;</h3>
<ul><li>Fluency in English: Exceptional verbal and written communication skills in English are essential.</li>
<li>Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.</li>
<li>Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.</li>
<li>Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.</li>
<li>Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.</li>
<li>Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.</li>
<li>Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.</li>
<li>Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.</li></ul> 

<h3 class="jobSectionHeader">
 About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 

<h3 class="jobSectionHeader">
 Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Customer Support Agent

iSchool

<div>iSchool is excited to offer a Customer Support Chat Internship for individuals looking to gain hands-on experience in the e-learning industry. As a Customer Support Chat Intern, you will assist our customer support team in providing exceptional service to students, parents, and educators through online chat. This internship is an excellent opportunity for those passionate about technology and education, allowing you to develop your communication and problem-solving skills in a dynamic environment.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Engage with customers via chat to address inquiries and provide support.</li>
<li>Troubleshoot and resolve basic technical issues related to our e-learning platform.</li>
<li>Assist with customer onboarding and guide users through the registration process.</li>
<li>Document customer interactions and feedback for team review.</li>
<li>Support the customer support team in maintaining a positive user experience.</li>
<li>Participate in training sessions to enhance product knowledge and service skills.</li>
</ul>Requirements<ul>
<li>Currently pursuing a degree or relevant coursework in communication, education, or a related field.</li>
<li>Strong written communication skills with an emphasis on clarity and professionalism.</li>
<li>Basic technical proficiency and a willingness to learn about e-learning platforms.</li>
<li>Ability to work independently as well as part of a team.</li>
<li>Detail-oriented and capable of managing multiple tasks simultaneously.</li>
<li>Passion for education and a desire to help others succeed.</li>
<li>Previous experience in customer service or support is a plus, but not required.</li>
</ul>Benefits
Compatible Salary.
Monthly incentives .
Medical Insurance.
Learning &amp; Development Opportunities.</div>

Customer Support Agent ( Internship )

Bumbum

Role PurposeThe Call Center Agent is the first point of contact and a key brand representative. This role is responsible for delivering a premium, empathetic, and solution-oriented customer experience across all communication channels.The agent ensures that every customer interaction reflects the brand&rsquo;s quality, care, and commitment&mdash;especially when engaging with parents and caregivers.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Handle inbound and outbound calls, chats, and messages in a professional, calm, and premium manner</li><li>Provide accurate information related to orders, deliveries, products, subscriptions, and replacements</li><li>Resolve customer concerns efficiently while maintaining empathy and emotional intelligence</li><li>Follow approved scripts, SOPs, escalation paths, and tone-of-voice guidelines</li></ul>Customer Experience Excellence<ul><li>Represent the brand&rsquo;s values and premium positioning at all times</li><li>De-escalate complaints with confidence, care, and reassurance</li><li>Proactively guide customers on product usage, fit, and care when required</li><li>Ensure customers feel heard, supported, and valued after every interaction</li></ul>Operational Accuracy<ul><li>Accurately document all interactions in the CRM / ticketing system</li><li>Adhere to SLAs, response time targets, and quality benchmarks</li><li>Escalate complex or sensitive cases clearly and with full context</li><li>Coordinate with internal teams (logistics, operations) when needed</li></ul>Quality &amp; Continuous Improvement<ul><li>Meet individual performance KPIs (CSAT, quality score, response time)</li><li>Participate in training sessions, QA reviews, and coaching programs</li><li>Apply feedback consistently to improve service quality</li></ul>Required Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills in Arabic &amp; English</li><li>High emotional intelligence and strong listening skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving and decision-making abilities</li><li>Attention to detail and process discipline</li><li>Comfortable using CRM and omnichannel customer support tools</li></ul>Experience &amp; Qualifications<ul><li>1&ndash;3 years of experience in a customer service or call center role</li><li>Experience in e-commerce, retail, or subscription-based businesses is an advantage</li><li>High school diploma required; Bachelor&rsquo;s degree is a plus</li></ul>Key Behavioral Traits<ul><li>Customer-first mindset</li><li>Patient, composed, and empathetic</li><li>Accountable and detail-oriented</li><li>Team-focused and quality-driven</li><li>Strong sense of ownership and responsibility</li></ul>Job Type: Full-time

Call center agent

al waha for cars

Company: Al Waha Cars Location: Doha, Qatar Job Type: Full-TimeAbout UsAl Waha Cars is a growing automotive company committed to delivering exceptional customer service and high-quality vehicle solutions. We are currently seeking a motivated and professional Arabic-speaking Call Center Agent with an automotive background to join our dynamic team.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries regarding vehicles, services, bookings, and promotions</li><li>Schedule service appointments and follow up with customers</li><li>Provide accurate information about products, pricing, and availability</li><li>Maintain customer records in CRM systems</li><li>Resolve customer complaints and escalate complex issues when required</li><li>Support sales and service teams to ensure excellent customer satisfaction</li><li>Achieve call handling targets and KPIs</li></ul>Requirements<ul><li>Fluency in Arabic (mandatory)</li><li>Good command of English (mandatory)</li><li>Previous experience in the automotive industry (mandatory)</li><li>Minimum 1&ndash;2 years of experience in a call centre or customer service role</li><li>Strong communication and interpersonal skills</li><li>Ability to handle customer concerns calmly and professionally</li><li>Basic computer and CRM knowledge</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Skills<ul><li>Knowledge of vehicle models, service processes, and automotive terminology</li><li>Experience in handling customer follow-ups and appointment scheduling</li><li>Strong problem-solving skills</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Supportive team culture</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR5,500.00 per month

Call Center Agent (Arabic Speaking) – Automotive Industry

Concentrix

Customer service and sales agentRequirements: &bull; *English level: B2/C1*<ul><li>Egyptian nationals only</li></ul><ul><li>Graduates / Dropouts ONLY</li></ul><ul><li>Military certificate required for male applicants</li></ul>Shift Details: &bull; Rotational shifts (night &amp; overnight)<ul><li>9-hour workday including 1h15m break</li></ul><ul><li>Flexibility required for different shift timings</li></ul>Perks &amp; Benefits: &bull; *20k gross+ sales bonus up to 300 USD*<ul><li>Social &amp; medical insurance</li></ul><ul><li>Free transportation ( Door-to-door transportation for ladies after 9 PM)</li></ul><ul><li>Paid training</li></ul>Job Type: Full-timePay: E&pound;17.00 - E&pound;30.00 per month

Customer Service agent

Mars BPO

Job Description: We are hiring Customer Sales Agent for our outbound calling team. In this role, you will communicate with potential customers, provide clear service information, and help generate leads.If you are a strong communicator who enjoys helping others and thrives in a fast-paced environment,Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Follow company policies and proceduresRequirements<ul><li>Intermediate qualification or above</li><li>Freshers and experienced candidates are welcome</li><li>Good English communication skills</li></ul>What We Offer<ul><li>Fixed night shift</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Training and on-job support</li><li>Performance-based incentives</li><li>Stable and long-term role</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Sales Reps

itcare

IT Care is Kuwait&rsquo;s trusted technology provider with over 20+ years of experience offering a wide range of products including printers, computers, gadgets, office supplies, and repair services through our online platform and multiple showrooms across Kuwait. We pride ourselves on exceptional customer service, professional expertise, and responsive support for both retail and enterprise clients.Job OverviewWe are seeking a motivated and customer-focused Bilingual Call Support Agent with excellent Arabic and English communication skills to join our support team. The ideal candidate will handle inbound customer inquiries, assist with product information, order support, problem resolution, and deliver a top-notch customer experience via phone, email, and chat.Key Responsibilities Customer Communication<ul><li>Answer incoming customer calls in Arabic and English in a professional and courteous manner.</li><li>Provide accurate information about products, pricing, delivery, returns, and services.</li></ul>Issue Resolution<ul><li>Troubleshoot customer issues, resolve complaints, and escalate complex cases to the relevant departments when needed.</li><li>Track and follow up on customer inquiries to ensure satisfactory resolution and response times.</li></ul>Order &amp; Service Support<ul><li>Assist customers with order placement, delivery tracking, exchanges, and refunds.</li><li>Support customers with technical queries related to products and repair services.</li></ul>Documentation<ul><li>Record customer interactions, complaints, and resolutions in the CRM or support system.</li><li>Maintain detailed and organized notes on recurring issues and customer feedback.</li></ul>Team Collaboration<ul><li>Work closely with sales, logistics, and technical teams to ensure seamless customer service.</li><li>Share insights and suggestions to help improve support processes.</li></ul>Required Skills &amp; Qualifications<ul><li>Fluent in Arabic and English (speaking, reading, writing).</li><li>Excellent verbal communication and active listening skills.</li><li>Customer-oriented attitude with patience and empathy.</li><li>Comfortable using computers, POS, CRM, and communication tools.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Previous customer service or call center experience is a plus.</li><li>Basic understanding of tech products (IT equipment, printers, laptops, accessories) is preferred.</li></ul>What We Offer<ul><li>Competitive salary and performance incentives.</li><li>Training and growth opportunities within the company.</li><li>Supportive work environment focused on teamwork and development.</li><li>Opportunity to work with a leading tech retail brand in Kuwait.</li></ul>Job Type: Full-timePay: KD250.000 - KD350.000 per month

Call Support Agent (Arabic & English)

Search 10000+ Customer support agent jobs near you this February. New roles added regularly across leading industries. Apply today.