customer support analyst

TGT Nexus Pvt Ltd

Key Responsibilities:<ul><li>Handle customer queries via calls, chat, and email</li><li>Provide accurate information and resolve customer concerns</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Record and track customer interactions</li><li>Coordinate with internal teams for issue resolution</li></ul>Requirements:<ul><li>Excellent communication skills (verbal and written)</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple queries</li><li>Basic computer skills and familiarity with CRM tools (preferred)</li><li>Prior experience in customer support is a plus</li></ul>Pay: Rs35,000.00 - Rs65,000.00 per monthWork Location: In person

We’re Hiring: Customer Support Specialist (Night Shift)

Mataish

Job Description:Location: Gulistan E Jauhar Block 8We're looking for friendly and motivated chat support agents to join our team! As a fresher/intern, you'll get hands on experience in customer service, communication, and problem-solving.Responsibilities:- Respond to customer queries via chat- Resolve issues efficiently and professionally- Provide product info and support- Collaborate with team for complex issuesRequirements:- Excellent communication skills- Typing speed 30+ wpm- Fresher/Intern (any field)- Willingness to learn and growApply now and start your customer service journey!&quot;Job Types: Full-time, FresherWork Location: In personJob Types: Full-time, FresherPay: Rs25,000.00 - Rs70,000.00 per monthWork Location: In person

Chat Support (Freshers/Intern's) (Night Shift)

Pay: 25,000.00 (PKR) - 70,000.00 (PKR) per monthLocation: Gulistan e Jauhar Block 8Day Shift : 9am-5pmJob Description: We're looking for friendly and motivated chat support agents to join our team! As a fresher/intern, you'll get hands-on experience in customer service, communication, and problem-solving.Responsibilities:- Respond to customer queries via chat- Resolve issues efficiently and professionally- Provide product info and support- Collaborate with team for complex issues Requirements:- Excellent communication skills- Typing speed 30+ wpm- Fresher/Intern (any field)-Willingness to learn and growApply now and start your customer service journey!&quot; Job Types: Full-time, Fresher Work Location: In personJob Types: Full-time, FresherPay: Rs25,000.00 - Rs70,000.00 per monthWork Location: In person

Chat Support (Freshers/Interns) Day Shift

Mashreq

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 To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
 
 &middot; To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
 
 &middot; Resolve/escalate all customer complaints assigned within agreed TAT
 
 &middot; Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
 
 &middot; Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
 
 &middot; Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
 
 &middot; Maintain and track Technology issues and mass incidents reported
 
 &middot; Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
 
 &middot; Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
 
 &middot; Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
 
 &middot; Contribute towards team building and create positive energy to boost team&rsquo;s productivity
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Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

vijay kumar

Position Title: Change Agent &ndash; Enterprise Excellence (Business Transformation Analyst / Process Improvement Analyst)Budget: PKR 273,000On-siteLocation: Karachi / IslamabadQualification: Bachelor&rsquo;s degree in Engineering, Business, Science, or a related field (Required)Eligibility Criteria:* Minimum 3+ years of experience in transformation, project management, or change management* Bachelor&rsquo;s degree (Engineering, Business, or relevant field)* Strong analytical and problem-solving skills* Excellent communication and stakeholder management abilities* Experience with Lean / Six Sigma methodologies* Proficiency in MS Office (Excel &amp; PowerPoint)* Exposure to Power BI, automation, or digital transformation is a plusResponsibilities:* Support operating model transformation and continuous improvement initiatives* Analyze business performance, processes, and customer journeys to identify gaps* Assist in designing future-state processes and operating models* Conduct data analysis, stakeholder interviews, and process mapping* Participate in problem-solving sessions and identify improvement opportunities* Track project progress, measure impact, and ensure benefits realization* Collaborate with cross-functional teams to implement solutions* Support change management activities and stakeholder alignmentJob Type: Full-timePay: Up to Rs270,000.00 per monthExperience:<ul><li>project management,: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Change Agent –BusinessTransformationAnalyst

Digital HR Consultancy

Job Title: Data AnalystLocation: KSADepartment: Business Intelligence / AnalyticsExperience Required: 2+ years (B2B or Retail Industry preferred)Job Summary:We are looking for a motivated Data Analyst to transform data into actionable insights that support business growth. The candidate should have hands-on experience in data analysis within B2B or retail sectors, with strong reporting and analytical capabilities.Key Responsibilities:<ul><li>Collect, process, and analyze large datasets</li><li>Create and maintain dashboards, reports, and visualizations</li><li>Analyze sales data, customer trends, and business performance</li><li>Provide insights to improve sales, operations, and marketing strategies</li><li>Work with cross-functional teams to understand data requirements</li><li>Ensure data accuracy, consistency, and reliability</li><li>Automate reporting processes where possible</li><li>Present findings to management in a clear format</li></ul>Key Requirements:<ul><li>Bachelor&rsquo;s degree in Data Science, Statistics, Computer Science, or related field</li><li>Minimum 2 years of experience in data analysis</li><li>Strong command of Excel, Power BI/Tableau</li><li>Working knowledge of SQL</li><li>Good analytical and problem-solving skills</li><li>Strong communication skills (English required)</li></ul>Preferred Qualifications:<ul><li>Experience in B2B or Retail industry</li><li>Familiarity with Python or R (optional but preferred)</li><li>Experience with ERP/CRM systems</li></ul>Key Competencies:<ul><li>Critical thinking</li><li>Attention to detail</li><li>Data interpretation</li><li>Team collaboration</li><li>Time management</li></ul>Salary &amp; Benefits:<ul><li>Market competitive salary</li><li>Medical (if applicable)</li><li>Annual leaves as per company policy</li><li>Growth and learning opportunities</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Your Age?</li><li>Your Location?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li></ul>Experience:<ul><li>relevant: 4 years (Preferred)</li></ul>Work Location: In person

Data Analyst – Sales & Business Insights - KHI

Mevteck

Chat Support / Sales Agents (Fresh Candidates Welcome)Date Posted: 15 April 2026 Salary: Rs30,000 &ndash; Rs60,000 + Uncapped Commission (Average earnings up to Rs80k+)Job Description:Start your career in international sales! We are hiring Chat Support / Sales Agents for US-based design &amp; marketing campaigns. No experience required &mdash; we provide complete training.Location:On-site (Gulshan-e-Iqbal / Johar preferred)Shift Timings:<ul><li>8:00 PM &ndash; 2:00 AM</li><li>10:00 PM &ndash; 7:00 AM</li></ul>What You&rsquo;ll Do:<ul><li>Communicate with international clients (chat-based)</li><li>Close sales for digital services (branding, websites, marketing)</li><li>Learn professional sales skills</li></ul>What We Offer:<ul><li>Basic salary + high commission structure</li><li>Pick &amp; drop for female employees</li><li>Training &amp; career growth</li><li>Friendly and professional environment</li></ul>Requirements:<ul><li>Good English communication</li><li>Confident &amp; motivated</li><li>Willing to work night shift</li><li>Freshers encouraged to apply</li></ul>Apply Now:Send your resume: hr.mevteck@gmail.comJob Types: Full-time, Part-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Hiring Fresh Candidates Chat Support & Sales (Night Shift)

Explore 1366+ Customer support analyst in Karachi this April. Find roles across top companies and apply now to boost your career.