customer support analyst

American Association for Cancer Research

<div>Overview:
<div>
We're looking for a Support Analyst to join our Enterprise Platform Services team. In this role, you'll be the primary point of contact for members of the myAACR community portal &mdash; helping researchers and clinicians navigate their accounts, memberships, event registrations, and more. You'll work across our Salesforce-based systems and partner applications to ensure our community has a seamless, professional experience.</div>
Responsibilities:
<ul><li>Manage and resolve incoming support cases through the myAACR portal via support queue and phone</li><li>
Triage, route, and track cases in Salesforce &mdash; identifying patterns and escalating issues when needed</li><li>
Assist with user account administration, permissions, and routine platform maintenance</li><li>
Create and maintain support documentation, FAQs, and guides to help members self-serve</li><li>
Collaborate with internal teams and third-party vendors to resolve platform issues</li><li>
Support our annual AACR Annual Meeting &mdash; a flagship event drawing 20,000+ cancer researchers worldwide (one week of extended hours per year, with advance notice)</li></ul>
Qualifications:
<ul><li>1&ndash;3 years of experience in customer service or technical support</li><li>
Professional, clear, and empathetic written and verbal communication skills</li><li>
Familiarity with Salesforce or a similar CRM platform is a plus</li><li>
Ability to manage multiple open cases and stay organized under pressure</li><li>
Experience with ticketing systems such as Jira or ServiceNow is a plus</li><li>
A genuine interest in supporting a mission-driven organization</li></ul><div></div><div> 
Why AACR</div><div>
At AACR, your work directly supports the global cancer research community. You'll join a collaborative, mission-focused team in the heart of Philadelphia, with the opportunity to grow your platform and technical skills in a professional, established organization.</div><div>
AACR is an Equal Opportunity Employer. Candidates with equivalent experience in lieu of a degree are encouraged to apply.</div></div>

Customer Support Analyst

CycloMedia Technology

<div>With rapid growth in the US built on over 40 years of proven global experience capturing street level imagery in different environments, Cyclomedia develops, builds, and operates the world&rsquo;s most advanced mobile mapping systems. A combination of sensors ranging from cameras and LiDAR scanners to state-of-the-art positioning systems captures, measures, identifies and generates a digital twin of areas in the United States and Europe. We deliver customer value through identification of and insight generated by attribution of assets using our highly automated process of data extraction.
Cyclomedia&rsquo;s team helps make the world safer, greener, more accessible, and smarter! 
Job Summary 
Come grow with us! 
Do you enjoy helping customers with their technical support needs? Do you have a strong attention to detail? Have you worked with ArcGIS? Are you good at troubleshooting problems? 
We are looking for a friendly, knowledgeable, and detail-oriented Support Analyst to join our team. In this role you will handle service desk requests with our customers based on their use of our web application and integrations with the Esri platform for viewing Cyclomedia&rsquo;s panoramic street-level imagery and LiDAR. You will also assist with software testing of our web application and our integrations with ArcGIS Pro, ArcGIS Online, and ArcGIS Portal from Esri. In this position, you will work with our Solution Engineering team to troubleshoot problems and in addition, assist with writing training materials and recording training videos. 
Your experience will help customers be successful in the use of Cyclomedia Technology&rsquo;s street level imagery, LiDAR, and asset extraction services so they can maximize the value of our products. We work with customers in fields such as property tax assessment, public works, utilities, transportation, and communications. 
Job Duties<ul><li>
Serves as the main point of contact for our service desk requests</li><li>
Supports our customers through their inquires with a supportive and patient demeanor</li><li>
Participates in software testing and our integration with the ESRI products</li><li>
Solves software-related problems that our customers encounter</li><li>
Coordinates with colleagues for more advanced issues and to share customer feedback</li><li>
Prepares written training materials to be used by our Solutions teams as well as training videos for our customers</li></ul> 
Skills and Experience<ul><li>
Bachelor&rsquo;s Degree or Associates Degree in GIS or a related field</li><li>
Prior experience in GIS, imagery and/or related technologies is required</li><li>
Skilled at working to understand client questions</li><li>
Knowledge of ArcGIS Desktop analysis and editing tools</li><li>
Excellent communication, presentation, and interpersonal skills</li><li>
Willingness to learn and contribute to projects and programs outside current competency</li><li>
Must be organized, have strong attention to detail, and be able to manage workflow in a proactive manner</li><li>
Initiative to solve problems independently and creatively</li></ul>
Benefits
Working with Cyclomedia has benefits!
The benefits go beyond assisting others and helping make the world a greener place. Below are just a few of the additional benefits of joining our team.<ul><li>
Affordable medical, dental, and vision insurance with domestic partner coverage</li><li>
401(k) Plan with robust company match</li><li>
Life and disability insurance</li><li>
3 Weeks Paid time off, plus your birthday and holidays</li><li>
Employee assistance program</li><li>
A fun and collaborative team</li></ul>
Learn more about us at www.cyclomedia.com</div>

Tech Army

INTERVIEW= Onsite / Virtual
 JOB TYPE= Onsite
 
4 Scope of Services
 Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.
 5 Education
 High School diploma or equivalent.
 6 Experience
 1. One (1) year of work experience in the installation, maintenance and technical support of workstation hardware.
 2. Or one (1) years' experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system.
 3. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for one (1) year of experience.
 4. Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university.
 7 Primary Job Duties/ Tasks
 Intermediate professional level role. The duties of this position can be broad and will include
 1. Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
 2. Learning about and providing technical assistance and routine maintenance of specialized software applications.
 3. Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
 4. Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
 5. Perform advanced troubleshooting to determine the cause of problems.
 6. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
 7. Participates in and coordinates projects, shares information and receives feedback from other Client staff as appropriate.
 8. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
 9. Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
 8 Job Specific Knowledge, Skills, and Abilities (KSAs)
 1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
 2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
 3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
 4. Ability to do advanced troubleshooting on various manufacturers of computers
 5. Ability to plan, organize, manage and track projects
 6. Ability to communicate effectively both verbally and in writing
 7. Ability to read, understand, and comply with the department's policies
 
9 General Knowledge Skills and Abilities (KSAs): 
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
 1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
 2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
 3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
 4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
 5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
 6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
 7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
 8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
 9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
 10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Customer Support Analyst B. Intermediate

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Call Center Analyst - Application Support for a Full-Time position.
Job Summary:
We are currently seeking an Applications Service Center Analyst (FM/HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and chat. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role
Essential Functions:<ul><li>
Mixture Transactional Based/Consultative Based interactions</li><li>
Handling incoming phone requests from customers</li><li>
Handling incoming electronic requests (Chat, Email) from customers</li><li>
Creating, tracking and resolving application incidents and service requests.</li><li>
Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs) 
Able to make decisions quickly, be decisive</li><li>
Researching customer request to ensure accurate information and resolutions are provided</li><li>
Escalating customer requests that cannot be handled at the Service Center to the appropriate 
support team</li><li>
Using customer service skills to clarify customer issues and requests to ensure proper resolution or 
escalation</li><li>
Creating, updating and retiring service center knowledge documentation 
Attend and participate in team meetings to surface and discuss process improvements and service 
offering changes</li></ul>
Education:<ul><li>
High school diploma or equivalent. Bachelor's Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire</li></ul>
Knowledge Requirements:<ul><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</li><li>
Human Resource application support experience preferred</li></ul>
Preferred Qualifications:<ul><li>
Deliverables Include:</li><li>
Contact Center/Call Center/Helpdesk experience preferred</li><li>
Customer Service Skills/Customer Experience Training</li><li>
Customer Advocacy Behaviors</li><li>
Critical thinking/Problem Solving skills</li><li>
Effective Communication Strategies</li><li>
Self-Starter/Resourceful</li><li>
Independent Learning/Resourcing</li><li>
Enterprise ticketing application experience - BMC Remedy Service Management experience 
preferred</li><li>
MS O365</li></ul>
Experience:
Two (2) + years of customer service experience. Service desk or call center experience preferred.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!</div></div>

Call Center Analyst - Application Support

K2 Services

<div>
 
 Service
 
 
 Desk Analyst (Remote - U.S.)
 
 
 
 Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
 
 
 We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
 
 
 K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
 
 
 Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
 
 
 
 The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
 
 
 
 
 This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
 
 
 
 <ul>
 <li>
 We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
 </li>
 <li>
 Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.
 
 
 </li>
 </ul>
 The
 
 Service Desk Analyst
 
 provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
 </li>
 <li>
 Provide over-the-phone, email, and chat support.
 </li>
 <li>
 Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
 </li>
 <li>
 Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer&rsquo;s reported issue.
 </li>
 <li>
 Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
 </li>
 <li>
 Maintain a regular and reliable level of attendance.
 
 
 </li>
 </ul>
 
 Knowledge Skills And Abilities
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Strong verbal, written, and typing skills.
 </li>
 <li>
 Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst&rsquo;s success.
 </li>
 <li>
 Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
 </li>
 <li>
 Ability to act independently and make decisions within the scope of the position&rsquo;s responsibilities.
 </li>
 <li>
 Always display the utmost professionalism with team members as well as end-users.
 </li>
 <li>
 Ability to function well in a high-paced and at times stressful environment.
 </li>
 <li>
 Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
 </li>
 <li>
 Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
 </li>
 <li>
 Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Prolonged periods of sitting at a desk and working on a computer
 
 
 Will require Intune &ldquo;Mobile Device Management&rdquo; software installed on a personal device(s)
 
 
 
 K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
 
 Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer &ndash; and celebrate our employees&rsquo; differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
 
 
 Opensity Solutions is an Equal Opportunity Employer.
 
 
 We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.
 
 
 Powered by JazzHR
</div>

Service Desk Analyst - Remote (After Hours)

CAI (Computer Aid, Inc.)

<div>Service Desk Analyst
Req number:
R7601
Employment type:
Full time
Worksite flexibility:
Remote<div></div><div>
Who we are</div>
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right&mdash;whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.
Job Description
We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to both users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote and 2nd shift.
What You&rsquo;ll Do<ul><li>
Provide General IT end-user support including:</li><li>
Utilize excellent customer service skills and exceed customers&rsquo; expectations</li><li>
Interact via telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems</li><li>
Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other &ldquo;how-to&rdquo; questions</li><li>
Properly escalate unresolved issues to the next level of support with strong supporting documentation</li><li>
Following documented processes to resolve customer issues.</li><li>
Ensure proper recording, categorization, documentation, and closure of all tickets</li><li>
Analyze the impact and urgency of customer&rsquo;s issues and prioritize appropriately</li><li>
Recommend procedure modifications or improvements</li><li>
Drive positive results in Customer Experience through timely responses and professional interaction</li><li>
Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics</li><li>
Preserve and grow your knowledge of Service Desk procedures, products, and services</li><li>
May perform other job duties as directed by Team Lead or Service Delivery Leader</li></ul>
What You&rsquo;ll Need
Required:<ul><li>
Minimum 6-12 months&rsquo; experience in a Service Desk role and/or technical support role</li><li>
Minimum 6-12 months of customer service experience in a professional industry</li><li>
High School Diploma or GED</li><li>
Strong troubleshooting and documentation skills</li><li>
Excellent customer service skills</li><li>
Strong attention to detail and strong communication skills (both written and oral)</li><li>
Excellent work ethic</li><li>
Problem-solving skills</li><li>
Solution driven</li><li>
Ability to work weekdays from 1:00pm-9:00pm EST</li></ul>
Preferred:<ul><li>
Associate degree preferred in related field.</li></ul>
Physical Demands<ul><li>
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.</li><li>
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.</li></ul>
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.
$18.00 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.</div>

Service Desk Analyst

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
inHANCE is seeking a qualified individual with a strong technical background to join their customer support team as a Level 3 Technical Support Analyst. The Level 3 Technical Support Analyst serves as the highest tier of technical escalation for our CIS/ERP Solutions. As a Support Specialist/Analyst you will be responsible for providing exceptional customer service and software support via phone, e-mail, chat messaging and various remote connection products for our customer CIS software. This role focuses on advanced troubleshooting, root cause analysis, database investigation, performance diagnostics, and close collaboration with R&amp;D and Professional Services teams.<div>
Key Responsibilities 
<ul><li>Act as Tier 3 escalation point for complex product, database, configuration, and integration issues</li><li>Perform structured root cause analysis across application, database, configuration, and infrastructure layers</li><li>Analyze and internalize customer-specific configurations (rate structures, billing parameters, financial mappings, permissions, and interfaces)</li><li>Reconstruct operational workflows from configuration and data patterns</li><li>Diagnose billing, meter reading, financial posting (GL/AP/AR), and interface anomalies</li><li>Troubleshoot and resolve product issues reported by clients within service agreement timeframes</li><li>Write and execute advanced SQL queries for investigation, validation, and safe data corrections</li><li>Validate defects and provide reproducible cases to R&amp;D</li><li>Identify systemic trends and recurring technical issues</li><li>Assess data integrity risks and recommend corrective actions</li><li>Respond to support requests via phone, email, chat, and remote tools; interact with clients to address inquiries, concerns, and requests</li><li>Log and document all cases in the CRM</li><li>Collaborate with R&amp;D on bug fixes, enhancements, and custom work requests</li><li>Participate in quarterly software upgrade rollouts</li><li>Create and maintain Knowledge Base articles</li><li>Document findings clearly for Support, Professional Services, R&amp;D, and customers</li></ul></div> 
Required Skills &amp; Qualifications:<div> 
Technical Skills 
<ul><li>Advanced SQL proficiency (complex joins, aggregations, casting, performance tuning, execution plans)</li><li>Strong understanding of relational databases and data integrity principles</li><li>Experience troubleshooting production ERP or CIS systems</li><li>Ability to analyze stored procedures, scheduled jobs, background services, and integrations</li><li>Solid knowledge of billing cycles, financial postings, and transactional workflows</li><li>Familiarity with Windows Server environments and basic networking concepts</li><li>Experience with VM environments (e.g., Microsoft Azure) is a plus</li></ul></div><div> 
Analytical &amp; Problem-Solving Skills: 
<ul><li>Ability to rapidly learn and retain complex, customer-specific system configurations</li><li>Strong systems thinking &ndash; understand interactions between configuration, data, workflows, and code</li><li>Skill in reconstructing system behavior from configuration and data patterns</li><li>High pattern recognition across multiple customer implementations</li><li>Structured root cause analysis methodology</li><li>Ability to mentally simulate transaction flows (meter read billing GL posting reporting)</li><li>Risk awareness regarding downstream impacts of changes</li></ul></div><div> 
Communication &amp; Professional Skills (Required): 
<ul><li>Excellent written and verbal communication skills (non-negotiable)</li><li>Ability to explain complex technical concepts clearly to non-technical users</li><li>Strong documentation skills</li><li>Effective collaboration with R&amp;D, Professional Services, and Support teams</li><li>Ownership mindset with end-to-end accountability</li><li>Positive, results-oriented attitude</li><li>Ability to multi-task and meet deadlines in a fast-paced environment</li></ul></div><div> 
Experience 
<ul><li>2+ years of technical customer support experience preferred</li><li>Demonstrated ability to work effectively in a collaborative team environment</li><li>Experience with utility billing, Accounts Receivable, or Inventory software is a plus</li></ul></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Technical Support Analyst (Level 3)

Search 10000+ Customer support analyst jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 customer support analyst jobs Near Me

Customer Support Analyst

Customer Support Analyst

Customer Support Analyst B. Intermediate

Call Center Analyst - Application Support

Service Desk Analyst - Remote (After Hours)

Service Desk Analyst

Technical Support Analyst (Level 3)