customer support analyst

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Club Caddie (A Jonas Company) is a comprehensive, cloud-based golf course management platform designed to help golf clubs, resorts, country clubs, and multi-course operators manage their entire operation through one integrated system. Built by golf industry professionals, the platform combines tee sheet management, point-of-sale systems, online reservations, member management, event coordination, inventory tracking, reporting, marketing tools, websites, and mobile applications into a single easy-to-use solution. One of Club Caddie&rsquo;s biggest strengths is its all-in-one approach, allowing golf facilities to streamline operations, improve customer experience, increase efficiency, and drive revenue growth without relying on multiple disconnected systems. The software is hosted on Microsoft Azure, enabling secure cloud access from anywhere, while also offering customizable features, detailed analytics, automated member billing, mobile ordering, customer engagement tools, and integrations with major tee-time marketplaces. With regular product updates, strong customer support, and technology tailored specifically for the golf industry, Club Caddie has positioned itself as a modern and scalable solution for golf business management.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://clubcaddie.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic, career-oriented Customer Support Analyst with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, and a customer-first mindset. This role involves troubleshooting and resolving customer issues for clients using our Club/Gold Software product, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi or Islamabad office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
  </li>
  <li>
   Technical Troubleshooting &amp; Escalation: Act as a Tier 1 and Tier 2 support level for complex technical issues.
  </li>
  <li>
   Cross-Team Collaboration: Collaborate with Development, QA, and other departments
  </li>
  <li>
   Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
  </li>
  <li>
   Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
  </li>
  <li>
   Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
  </li>
  <li>
   Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
  </li>
  <li>
   Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
  </li>
  <li>
   Technical Proficiency: Strong working knowledge of Microsoft Office and website applications.
  </li>
  <li>
   Customer Service Experience: Minimum of 2 years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
  </li>
  <li>
   Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
  </li>
  <li>
   Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
  </li>
  <li>
   Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
  </li>
  <li>
   Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
  </li>
  <li>
   Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Intermediate Accounting Knowledge: Familiarity with Accounting principles is mandatory.
  </li>
  <li>
   Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred. HubSpot Experience is an asset.
  </li>
  <li>
   Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A strong passion for customer service and technical problem-solving.
  </li>
  <li>
   Excellent communication skills to explain complex technical issues clearly.
  </li>
  <li>
   The ability to work in a collaborative, fast-paced, and service-driven environment.
  </li>
  <li>
   Strong organizational and time management skills to handle multiple requests effectively.
  </li>
  <li>
   A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift (Job Timings)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   7 AM to 10 PM Eastern Standard Time ( 4 PM to 6 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   Work Shift will be defined in the provided Eastern Standard Time (9 Hours with Break)
  </li>
  <li>
   Rotational Shifts would be notified in Advance (Roster based)
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Disclaimer:
  </strong>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Customer Support Analyst

AGFA

<div><p>Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).</p><br>
<p></p>
<p>
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.</p><br>
<p></p>
<p>
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.</p><p></p><p><br>
The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests.</p><br>
<p></p>
<p><b>
Location:</b></p><br>
<p></p>
<ul>
<li>Remote: Canada / US</li></ul><br>
<p></p>
<p><b>
What You'll Do:</b></p><br>
<p></p>
<ul>
<li>Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.</li>
<li>Utilize support software for call logging and tracking.</li>
<li>Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.</li>
<li>Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.</li>
<li>Attend Agfa product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.</li>
<li>Participate in visits to customer sites.</li>
<li>Ensuring a high customer satisfaction rate.</li>
<li>Timely handling of incidents according to Agfa&rsquo;s policies and processes.</li>
<li>Being knowledgeable and up to date on latest versions of our own products &amp; solutions, underlying platforms and relevant 3rd party products.</li>
<li>Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA).</li>
<li>This description is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent.</li></ul><br>
<p></p>
<p><b>
Who You Are:</b></p><br>
<p></p>
<ul>
<li>Bachelor&rsquo;s Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.</li>
<li>Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions, different operating systems, server landscape) and Agfa products.</li>
<li>Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in Healthcare IT. Medical imaging experience a plus.</li>
<li>Strong technical experience and able to work with teams in a virtual environment.</li>
<li>General knowledge of networking and operating systems (Linux, UNIX, and Windows), databases (Oracle), remote connectivity, security and image processing.</li>
<li>Experience with and understanding of HL7 or DICOM is preferred.</li>
<li>Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML &ndash; is a plus.</li>
<li>Knowledge of Data Manipulation Languages &ndash; SQL, PL/SQL &ndash; is a plus.</li>
<li>Excellent communication and customer service skills.</li>
<li>Exposure to information systems in a hospital environment would be an asset.</li>
<li>Industry certification is preferred.</li>
<li>Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.</li>
<li>Superior multitasking skills.</li>
<li>Ability to work in a fast-paced environment.
</li><li>Demonstrated resourcefulness to see problems and issues through resolution.</li>
<li>Strong communications skills (verbal/written) to interact effectively and professionally with both internal and external customers.</li>
<li>Must be eligible to travel.</li></ul><br>
<p></p>
<p><b>
Our Values:</b></p><br>
<p></p>
<ul>
<li><b>Own It</b> (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)</li>
<li><b>Play as One</b> (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams&rsquo; benefits)</li>
<li><b>Move Forward </b>(Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).</li>
<li><b>Drive Value</b> (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).</li></ul><br>
<p></p>
<p><b>
What we offer now and in the future:</b></p><br>
<p></p>
<ul>
<li>Dynamic global organization with a history of innovation and strong product portfolio.</li>
<li>Challenging environment combined with a supportive management structure.</li>
<li>Career development and growth.</li>
<li>Competitive salary and benefit package.</li>
<li>Friendly work environment surrounded by dedicated and professional colleagues.</li></ul><br>
<p></p>
<p><b>
Diversity and Inclusion:</b></p><br>
<p></p>
<p>
At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.</p><p></p><p><br>
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!</p>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<br>
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.</p><br>
<p></p>
<p>
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.</p>
<p>
Learn more about Agfa HealthCare and follow us on Instagram.</p></div><p></p>

Customer Support Analyst, Tier 1

RevSpring, Inc

<div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li><div>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</div>
</li><li><div>It is desired that the candidate has experience with AWS.</div>
</li><li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div>
<div></div><div>RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>
<div></div><div><b>Note:</b> This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.</div><br>
<div></div>
<div></div><div><div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div><b>Tyler Langenhorst</b></div><br>
</div></div><br>
<div><div><div><b>OPERATIONS MANAGER</b></div><br>
</div></div><br>
<div><div><div>p 800.414.7026 ext 6042 | e tlangenhorst@revspring.com</div><br>
</div></div><br>
</div></div></div></div></div></div><p></p><div><b>From:</b> Tameka Gibson &lt;tgibson@revspringinc.com&gt;<br>
<b>Sent:</b> Tuesday, June 9, 2026 10:39 AM<br>
<b>To:</b> Tyler Langenhorst &lt;TLangenhorst@revspringinc.com&gt;<br>
<b>Subject:</b> Application Support Analyst
</div><div></div><div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</li>
<li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div></div></div><div></div>

Application Support Analyst

Deltek

<div><div><div><div>As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com<br>
</div></div><div><p><b>Business Summary</b></p>
<div>Deltek&rsquo;s award winning Support Services team provides best-in-class assistance to Deltek&rsquo;s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!</div>
</div><div><p><b>Position Responsibilities</b></p>
<div><p>As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues.</li><li>
Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.</li><li>
Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.</li><li>
Document all client interactions and solutions in the case tracking system.</li><li>
Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase.</li><li>
Mentor and assist junior analysts with inquiries and case resolutions.</li><li>
Leverage AI tools to enhance support efficiency and effectiveness.</li></ul></div>
</div><div><p><b>Qualifications</b></p>
<div><p><b>Required Qualifications:</b></p><ul><li>
3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions.</li><li><b>
US Citizenship is required for this position.</b></li><li>
Advanced knowledge of accounting principles and practices.</li><li>
Strong problem-solving and troubleshooting skills.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work effectively in a remote, collaborative team environment.</li><li>
A proactive and positive attitude, with a willingness to learn and grow within the organization.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision).</li><li>
Previous mentoring or leadership experience in a support environment.</li><li>
Familiarity with AI-driven support tools and technologies.</li></ul></div>
</div><div><p><b>Career Interests</b></p>
<div>Customer Support</div>
</div><div><p><b>Compensation Info</b></p>
<div>The U.S. salary range for this position is $59,000.00-$104,250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.<br>
<br>
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.</div>
</div><div><p><b>Position Type</b></p>
<div>FT</div>
</div><div><p><b>Travel Requirements</b></p>
<div>No</div>
</div><div><p><b>Compliance Requirements</b></p>
<div>Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.</div>
</div><div><p><b>EEO Statement</b></p>
<div><i>Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.</i></div>
</div><div><p><b>E-Verify Statement</b></p>
<div>Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify&reg; is a registered trademark of the United States Department of Homeland Security.<div>
</div></div></div><div><p><b>Applicant Privacy Notice</b></p>
<div><i>Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (&ldquo;Personal Data&rdquo;) to administer and evaluate your application. We are the &ldquo;controller&rdquo; of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this </i>Employment Candidate Privacy Notice<i>. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.</i></div>
</div><div><p><b>Job Expires</b></p>
<div>09-Jun-2027</div></div></div></div><div></div>

Senior Support Services Analyst, ComputerEase

GlossGenius

<div>
 <p>
  <strong>
   About GlossGenius
  </strong>
 </p>
 <p>
  GlossGenius is the AI-powered system behind the world&rsquo;s most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back &mdash; doing the jobs owners never had time for and couldn&rsquo;t justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  Our customers are the core of our business and we&rsquo;re looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, you&rsquo;ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you&rsquo;ll provide one-of-a-kind support and build strong, long-lasting relationships with our customers.
 </p>
 <p>
  You can be based anywhere in the continental US and will report to the Customer Support Manager. Please note, the hours for this role are either Monday-Friday from 10-6:30 PM EST, Monday-Friday from 12-8:30 PM EST, or Tuesday-Friday from 12-8:30 EST and Saturday from 11-7:30 EST.
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
  </li>
  <li>
   Work with customers to understand their goals and address their challenges through effective ticket responses
  </li>
  <li>
   Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
  </li>
  <li>
   Work with a dynamic team to achieve team company goals such as customer acquisition and retention
  </li>
  <li>
   Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
  </li>
  <li>
   Leverage AI tools to streamline ticket resolution, improve response quality, and surface insights that help the team continuously raise the bar on support
  </li>
 </ul>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   1+ year work experience in a customer-facing role, SaaS preferred
  </li>
  <li>
   Proven record of driving customer satisfaction and meeting or exceeding performance standards
  </li>
  <li>
   Excellent written and verbal communication skills, with an ability to adapt to various communication styles
  </li>
  <li>
   A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
  </li>
  <li>
   Comfortable using AI-powered tools to work more efficiently &mdash; whether that's drafting responses, surfacing relevant help content, or identifying patterns in customer issues; we're looking for someone who sees AI as a force multiplier, not a replacement for genuine human connection
  </li>
 </ul>
 <p>
  <strong>
   Benefits &amp; Perks&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Competitive health &amp; dental insurance options, with premiums partially covered by GG
  </li>
  <li>
   Fertility and adoption benefits via Carrot and Kindbody
  </li>
  <li>
   Generous, fully-paid parental leave policy
  </li>
  <li>
   401k benefit - employees are eligible to contribute starting day 1 of employment
  </li>
  <li>
   Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
  </li>
  <li>
   Pre-tax commuter benefits
  </li>
  <li>
   Dependent Care FSA
  </li>
  <li>
   Home office stipend
  </li>
  <li>
   Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year
  </li>
 </ul>
 <p>
  T
  <em>
   he starting base salary for this role is between $55,000-$60,000 + benefits. The base pay range is subject to change and may be modified in the future.&nbsp;
  </em>
 </p>
 <p>
  At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
 </p>
 <em>
  <span>
   By providing your phone number, you consent to receive SMS messages from GlossGenius regarding your application and interview process. Message and data rates may apply. Reply STOP to opt out.
  </span>
 </em>
 <p>
  <em>
   Personal Information: Notice at Collection for Employees and Applicants
  </em>
 </p>
 <p>
  <em>
   Agency Submissions
   <br/>
  </em>
  <em>
   If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.&nbsp;
  </em>
 </p>
 <p>
  <em>
   GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants&rsquo; qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.
   <br/>
  </em>
 </p>
</div>


Customer Support Expert - New Grad

Opella.

<div><p><b>Customer Care Professional - Egypt
</b></p><p></p><p>You&rsquo;ve built experience, now use it where bold ideas meet real impact. At Opella, we&rsquo;re challenging how self-care works for millions of people and need leaders and experts ready to shape what&rsquo;s next. As a Customer Care Professional, you&rsquo;ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.
</p><p></p><p><b>About the job:
</b></p><ul><li><p>Executing all the financial related activities related to customers commercials
</p></li><li><p>Reviewing and controlling the logistics cost charged by customers related to transportation activities
</p></li><li><p>Responsible for all the business analytics and the reporting excellence to ensure , timely data flow and continuous performance improvement
</p></li></ul><p></p><p><b>KEY RESPONSIBILITIES:
</b></p><ul><li><p>Issue the customer sales invoices for local and export markets as per the selling confirmed prices recorded on the system after assuring the physical goods dispatch from Opella locations
</p></li><li><p>Assure full compliance of the application of customer selling term as per contracts already in place between Opella and its customers
</p></li><li><p>Reflect all additional needed data as per the customer or authorities&rsquo; requirements to the selling and delivery documents including and not limited to products details, proof of release and additional supporting documents
</p></li><li><p>Follow up on customers returns and assure the financial recording for the values along with issuing the credit notes related to the goods
</p></li><li><p>Review and approve on weekly basis the transportation claims received from the customers after confirming the number of trips per destination and as per agreed rates
</p></li><li><p>Confirm balances with customers on a monthly basis for all transportation activities values along with Credit notes as per the month actuals
 </p></li><li><p>Report daily the sales tracking to Trade and revenue and Supply chain showing any delay in trend that might affect the achievement of month targets
</p></li><li><p>Set the sales commercial plans monthly as defined and approved for each product, receive the claims from the customers showing the requested free of charge quantity
</p></li><li><p>Review the actual performance of the customer as per the defined criteria set by the company and review the customer adherence to the set commercial
</p></li><li><p>Work closely with customers on their claims value and resolve any issue related to their claims in term of volume or value inline with the commercial policy and internal controls
</p></li><li><p>Confirm Opella acceptance or rejection of claims and lead the execution till settlement
</p></li><li><p>Create sales orders for free of goods delivery and assure its execution and delivery
</p></li><li><p>Keep a complete recording for each commercial settlement for internal controls and audits purpose as per the company and statuary guidelines
</p></li><li><p>Responsible for the monthly sales recognition in line with Sanofi global guidelines, the local accounting practices and customer term of sales
</p></li><li><p>Responsible for the sales in reporting on daily, weekly &amp; monthly basis
</p></li><li><p>Issuing all Opella SI invoices for hospital &amp; Retail customers
</p></li></ul><p></p><p><b>About You
</b></p><ul><li><p>SAP Super User
</p></li><li><p>Advanced Excel Skills &ndash; Macro&rsquo;s
</p></li><li><p>Good Numerical Ability &ndash; Data Analysis and Development
</p></li><li><p>Ability to handle several tasks simultaneously
</p></li><li><p>Flexibility &amp; adaptation
</p></li><li><p>High Customer Focus
</p></li><li><p>Bachelor degree in accounting or Business Administration
</p></li><li><p>5 years in similar position with direct relation to customers
</p></li></ul><p>Very good understanding of overall company processes &amp; organization Must be able to operate transversely and have good
</p><p></p><p>Challenger Mindset &ndash; Candidate must be able to demonstrate the Challenger Mindset
</p><ul><li><p>All in. Together. Keep each other honest. Have each other's back.
</p></li><li><p>Courageous - Break Boundaries. Take thoughtful risks with creativity.
</p></li><li><p>Outcome Obsessed - Be personally accountable. Driving sustainable impact and results with integrity and speed.
</p></li><li><p>Radically Simple - Simple for us. Simple for consumers. Simple for customers. As it should be.
</p></li></ul><p></p><p><b>About Us:
</b></p><p>Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) &amp; Vitamins, Minerals &amp; Supplements (VMS) market globally.
</p><p>Our mission is to bring health in people&rsquo;s hands by making self-care as simple as it should be. For half a billion consumers worldwide &ndash; and counting.
</p><p>At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world&rsquo;s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
</p><p>As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com .</p></div>

Customer Care Professional

Tulane University

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The User Services Analyst II provides prompt, courteous, and helpful user support to the Tulane University community. The User Services Analyst II executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. The User Services Analyst II contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. The USA II collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The User Services Analyst II must possess the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  QUALIFICATIONS
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualification
  <br/>
  <br/>
 </strong>
 2 years&rsquo; experience working in a Windows and Macintosh operating system desktop software and support environment.
 <br/>
 <br/>
 1 year of Configuration Management and deployment at scale
 <br/>
 <br/>
 <strong>
  Preferred Qualification
  <br/>
  <br/>
 </strong>
 Macintosh configuration deployments tools and best practices
 <br/>
 <br/>
 Experience with incident management tools such as Service Now
 <br/>
 <br/>
 A+
 <br/>
 <br/>
 Network+
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person&rsquo;s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane&rsquo;s employment or educational programs or activities.
 <br/>
 <br/>
 Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
</div>


IT Support Technician II

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