customer support analyst

Caterpillar

<div>Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar&rsquo;s MineStar Solutions, a department within Surface Mining and Technology, is currently seeking a Customer Support Analyst in Tucson, AZ. In this role, you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with the restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Mining Technology customers and dealers. 
What You Will Do:<ul><li>
Mining Technology (MineStar) hardware and software issues identification and resolution for dealers and customers.</li><li>
Utilization of standard support processes and ticketing systems.</li><li>
Verbal and written communication with customers &amp; dealers regarding status, problem troubleshooting, etc.</li><li>
Provide Hotline coverage for MineStar Product family.</li><li>
Responsible for resolving a high percentage of application issues, and prompt escalation to advanced support when a quick resolution cannot be obtained.</li><li>
Communication and escalation of top priority issues to Service Engineering.</li><li>
Advocate on behalf of the dealer and customer to resolve technical product issues.</li></ul>
Key Relationships:<ul><li>
Product Service Engineers: Subject matter Expert (SME) Training and escalation point for complex issues.</li><li>
Implementation Team: frequent discussions regarding site-specific customer information. Liaison to ensure &ldquo;problem-free&rdquo; transitions of new sites to the Product Support Team.</li><li>
Customers and Dealers: communicate on a regular basis the status and resolution of issues.</li></ul>
What You Have:
<ul><li>Technical Excellence: Call center or helpdesk experience. Experience investigating, troubleshooting, and diagnosing application and technical problems related to Mining Technology (MineStar) hardware and software. Perform root-cause analysis.</li><li>
Customer Focus: Process-focused with the ability to execute service and incident management processes. Moderate level of information technology and application knowledge and support experience.</li><li>
Data Gathering &amp; Analysis: Experience in providing incident management and root cause analysis for complex applications. Experience in providing first-call technical support for enterprise-level applications directly with customers. 
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.</li><li>
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.</li><li>
Effective Communications: Excellent communication and interpersonal skills. Ability to effectively communicate with technical and non-technical mining customers and dealers to develop partnerships/relationships.</li><li>
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.</li><li>
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.</li></ul>
Consideration for Top Candidates:
<ul><li>Mining industry experience.</li><li>
Windows Server VM knowledge and experience.</li><li>
Experience utilizing Oracle, SQL Server, TCP/IP networking, Microsoft client, and server platforms.</li></ul> 
Additional Information:
<ul><li>This position requires the candidate to work full-time at the Tucson Mining Center office in Tucson, AZ.</li><li>
Relocation assistance is NOT available for this position</li><li>
Visa sponsorship is NOT available with this position.</li><li>
This position will require up to 10% travel</li></ul>
#LI
Summary Pay Range:
$79,800.00 - $119,760.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.<ul><li>
Medical, dental, and vision benefits*</li><li>
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*</li><li>
401(k) savings plans*</li><li>
Health Savings Account (HSA)*</li><li>
Flexible Spending Accounts (FSAs)*</li><li>
Health Lifestyle Programs*</li><li>
Employee Assistance Program*</li><li>
Voluntary Benefits and Employee Discounts*</li><li>
Career Development*</li><li>
Incentive bonus*</li><li>
Disability benefits</li><li>
Life Insurance</li><li>
Parental leave</li><li>
Adoption benefits</li><li>
Tuition Reimbursement</li></ul>
<ul><li>These benefits also apply to part-time employees</li></ul>
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.</div>

MineStar Customer Support Analyst

NielsenIQ

<div>Job Description 
Job Summary:
The Operational Excellence Analyst ensures the smooth execution of projects and the delivery of high-quality results while fostering effective stakeholder collaboration. This role balances internal coordination, project management, and global stakeholder engagement, driving efficiency and satisfaction in a fast-paced, data-driven environment.
Key responsibilities:<ul><li>Operational Oversight &ndash; Track timelines, monitor deliverables, and maintain documentation for smooth execution.</li><li>Reporting &amp; Documentation &ndash; Prepare reports, presentations, and manage version control for accuracy and clarity.</li><li>Customer Liaison &ndash; Support customer queries and deliverables while ensuring alignment with agreed ways of working.</li><li>KPI &amp; Delivery Support &ndash; Partner with service teams to ensure compliance with delivery, accuracy, and quality standards.</li><li>Team Support &ndash; Provide daily administrative assistance, including calendars, meetings, travel, and operational tasks.</li><li>Project Coordination &ndash; Align with senior stakeholders to drive project closure, events, and strategic initiatives.</li><li>Data &amp; Resource Management &ndash; Coordinate inputs, schedules, and maintain repositories and shared resources.</li><li>Event Facilitation &ndash; Organize webinars, briefings, and industry events to strengthen team and client engagement.</li><li>Issue Escalation &ndash; Troubleshoot operational challenges and escalate when necessary to safeguard team performance.</li><li>Cross-Team Collaboration &ndash; Act as a bridge between customer-facing and internal teams, ensuring coordination and cultural sensitivity.</li></ul> 
A little bit about you
You are a highly organized and collaborative professional who thrives in supporting teams and driving operational excellence. With a strong focus on coordination, you ensure calendars, meetings, projects, and deliverables run seamlessly, while maintaining clear documentation and reporting standards. You excel at bridging customer-facing and internal teams, fostering smooth communication and cultural alignment. Your proactive approach to troubleshooting, data management, and event facilitation makes you a reliable partner in achieving strategic goals. Above all, you bring professionalism, adaptability, and a team-first mindset that strengthens collaboration and empowers collective success. 
Qualifications<ul><li> 
4+ years of experience in customer support, team cordinator, or project coordination roles.</li><li>Strong organizational and multitasking skills with attention to detail.</li><li>Excellent written and verbal communication skills in English.</li><li>Proficiency in Microsoft Excel (pivot tables, vlookup, conditional functions, chart building) and PowerPoint.</li><li>Familiarity with project management tools (Asana, Trello, MS Project) or CRM systems is a plus</li><li>Analytical mindset with aptitude for data, operational processes, and problem-solving.</li><li>Knowledge of retail KPIs, consumer behavior, and CPG industry is a plus.</li><li>Working knowledge of AI tools for query resolution, automation, and productivity improvements.</li></ul> 
Additional Information 
Why Join Us<ul><li>Be part of a leading team shaping the future of consumer insights.</li><li>Opportunity for professional development and industry exposure.</li><li>Work in a collaborative, intellectually stimulating and multicultural environment with global exposure.</li><li>Hybrid work arrangements and a supportive team culture.</li></ul><div></div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Support Analyst - Operational Excellence Analyst

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you! 
 
Key job responsibilities 
<ul><li>Process and respond to email, phone, and chat contacts received from KDP website users</li><li>Demonstrate clear and polite written and verbal communication</li><li>Maintain a positive and professional demeanor at all times</li><li>Meet or exceed all quality, productivity, and time management goals as set by management.</li><li>Follow all site performance and behavior expectations as outlined by management.</li><li>Demonstrate an appropriate sense of urgency for email response times and phone &amp; chat service levels</li><li>Follow company policies and processes in order to process customer requests appropriately</li><li>Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience</li><li>Escalate customer issues appropriately and in a timely manner</li><li>Proactively communicate system &amp; process issues</li><li>Proactively strive to drive improvement to the internal and external processes to enhance the customer experience</li><li>Contact appropriate teams as needed for systemic issues</li><li>Detail oriented and process focused. Must be able to follow processes and document research &amp; interactions in clear and concise manner.</li><li>Flexibility to work shifts including overnight and weekends</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Speak, write, and read fluently in English</li><li>Should be willing to work from the office as VCC is not available.</li><li>Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.</li><li>Adequate communication skills.</li><li>Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.</li><li>Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.</li><li>Must possess analytical skills</li><li>Must be able to research, replicate, categorize, and document customer issues to identify &amp; understand their problems.</li><li>Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions</li><li>Must have high speed internet services that comply with the below recommendation:</li><li>An Octane 2.0 score of 30,000 or greater</li><li>Network latency of 150 ms or less</li><li>Download speed of 3 Mbps or greater</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Additional computer skills certifications in web technologies are preferable.</li><li>Experience in web-enabled software products or services is highly preferred.</li><li>Should be able to understand a complex problem and respond to authors.</li><li>Basic familiarity with web technologies and HTML is highly desirable.</li><li>Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.</li><li>Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.</li><li>College graduates.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

KDP Support Analyst

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 UAE
 
 
 
 
 Description
 
 
 
 About the role
 
 As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals.
 
 
 A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
 
 
 
 
 
 Key Responsibilities
 
 
 
 Process Optimization:
 <ul>
 <li>
 Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.
 </li>
 <li>
 Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
 </li>
 <li>
 Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
 </li>
 </ul>
 Formalized Workflow Documentation:
 <ul>
 <li>
 Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.
 </li>
 <li>
 Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.
 </li>
 <li>
 Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.
 </li>
 </ul>
 Cross-Functional Collaboration:
 <ul>
 <li>
 Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.
 </li>
 <li>
 Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 
 Education:
 
 
 
 
 Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent demonstrable experience in a related discipline. Relevant certifications or additional qualifications are a plus.
 
 
 
 Experience:
 
 <ul>
 <li>
 Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
 </li>
 <li>
 Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.
 </li>
 </ul>
 
 
 Technical Skills:
 
 <ul>
 <li>
 Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
 </li>
 <li>
 Proficient in process modeling techniques and tools (e.g., BPMN, flowcharts, process mapping).
 </li>
 <li>
 Strong analytical skills with the ability to gather and interpret data, identify patterns, and provide actionable insights.
 </li>
 </ul>
 
 
 Soft Skills:
 
 <ul>
 <li>
 Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
 </li>
 <li>
 Detail-oriented mindset with the ability to critically evaluate and improve processes for efficiency and effectiveness.
 </li>
 <li>
 Strong project management skills, including the ability to prioritize tasks, manage timelines, and drive projects to completion.
 
 </li>
 </ul>
 This role is ideal for a customer support professional who is passionate about process improvement and delivering outstanding customer experiences. If you are a detail-oriented, data-driven thinker with a customer-first mindset, we encourage you to apply!
</div>

Process Analyst, Customer Experience

Diligente Technologies

<div>
 
 
 Job Title: Customer Success Analyst
 
 
 
 
 Location:
 
 Noida / Chennai
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Experience Level:
 
 Mid-Level (Minimum 4 Years Experience required)
 
 
 
 Night Shift timings:
 
 9pm - 6am IST (US Pacific hours)
 
 
 
 WORK FROM OFFICE / ONSITE
 
 
 
 
 Reports to:
 
 Head of Customer Success
 
 
 
 
 
 
 Role Overview
 
 
 
 As a Customer Success Analyst, you&rsquo;ll be the part of the customer success team to help create knowledge base, FAQ&rsquo;s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You&rsquo;ll play a key role in onboarding, support, customer education, and renewal strategies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
 </li>
 <li>
 Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
 </li>
 <li>
 Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
 </li>
 <li>
 Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
 </li>
 <li>
 Monitor key customer health metrics and take action on churn risks or upsell opportunities.
 </li>
 <li>
 Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
 </li>
 <li>
 Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Communications, Marketing, or related field.
 </li>
 <li>
 
 4+ years of experience
 
 in a Customer Success, Account Management, or Customer Support role at a SaaS company.
 </li>
 <li>
 Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
 </li>
 <li>
 Proven ability to craft engaging and strategic customer success emails and campaigns.
 </li>
 <li>
 Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
 </li>
 <li>
 
 Experience with HubSpot
 
 CRM or similar tools is highly preferred.
 </li>
 <li>
 Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
 </li>
 <li>
 Will be working US Pacific Standard Time.
 </li>
 </ul>
 
 
</div>

Customer Success Analyst- PST/Night shift

NatWest Group

<div>Join us as a Customer Service &amp; Operations Analyst in Reconciliation &amp; Investigations<ul><li>
This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes</li><li>
You&rsquo;ll be investigating queries, supporting business processes, policies and procedures and understanding customer and business needs</li><li>
This role has great development potential, as you&rsquo;ll be working in a supportive team and an environment of continuous improvement</li><li>
We're offering this role at senior analyst level</li></ul><h2 class="jobSectionHeader">
What you'll do</h2>
In this key role, you&rsquo;ll be responding to queries from our customers or stakeholders within agreed timelines. We&rsquo;ll look to you to deliver successful outcomes, by processing, authorising and investigating all transactions and accurately collecting the required information from customers or businesses. Additionally, you&rsquo;ll support your management with work allocation, daily controls and processes.
You&rsquo;ll also be:<ul><li>
Investigating queries and raising any issues with relevant parties without delay</li><li>
Delivering fit-for-purpose solutions to meet customer or stakeholder needs</li><li>
Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures</li><li>
Reviewing processing errors and customer complaints to identify trends and training needs</li></ul><h2 class="jobSectionHeader">
The skills you'll need</h2>
We&rsquo;re looking for someone with strong knowledge and experience of reconciliation and investigations. This will include an understanding of the industry and its customers. You&rsquo;ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures.
We&rsquo;ll also expect you to have:<ul><li>
A thorough understanding of products, processes and banking systems</li><li>
An awareness of changes in trends, policies and regulations</li><li>
Strong time management skills and the ability to meet targets and business objectives</li></ul></div>

Customer Service & Operations Analyst, Reconciliation & Investigations

<div>
 
 Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated
 
 Customer Success Analyst
 
 to join our team and help drive user satisfaction, retention, and long-term growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a Customer Success Analyst, you&rsquo;ll be the part of the customer success team to help create knowledge base, FAQ&rsquo;s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You&rsquo;ll play a key role in onboarding, support, customer education, and renewal strategies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
 </li>
 <li>
 Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
 </li>
 <li>
 Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
 </li>
 <li>
 Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
 </li>
 <li>
 Monitor key customer health metrics and take action on churn risks or upsell opportunities.
 </li>
 <li>
 Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
 </li>
 <li>
 Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Communications, Marketing, or related field.
 </li>
 <li>
 
 2+ years of experience
 
 in a Customer Success, Account Management, or Customer Support role at a SaaS company.
 </li>
 <li>
 Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
 </li>
 <li>
 Proven ability to craft engaging and strategic customer success emails and campaigns.
 </li>
 <li>
 Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
 </li>
 <li>
 
 Experience with HubSpot
 
 CRM or similar tools is highly preferred.
 </li>
 <li>
 Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
 </li>
 <li>
 
 Will be working US Pacific Standard Time.
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary and performance-based bonuses
 </li>
 <li>
 Flexible work environment
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Health and wellness benefits
 </li>
 <li>
 A collaborative, mission-driven team
 </li>
 </ul>
 
 
</div>

Customer Success Analyst

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