customer support analyst

ASSYST, Inc.

<div>ASSYST is seeking a skilled Customer Support Analyst to join our workstation support team, specializing in the Department's Audio-Visual (AV) environments in Deland, FL. 
 
The primary focus of this role is the installation, monitoring, maintenance, and troubleshooting of all AV systems, as well as providing training to staff on their usage. This position also provides comprehensive Tier 2 technical support for computer hardware, peripherals, and specialized software applications. 
 
Job Location: Deland, Florida (Onsite) 
Job Type: Contract (Corp to Corp/C2C or 1099) 

 
Responsibilities:
<ul><li>Serve as the primary technical expert for all conference room and huddle space AV equipment, including projection systems, LCD monitors, and Polycom video/teleconferencing units.</li>
<li>Manage the full lifecycle of AV equipment: coordinate installation, configuration, and repairs (both warranty and non-warranty).</li>
<li>Perform routine maintenance and manage inventory for AV-related items, including replacement bulbs, loaner projectors, and mobile displays.</li>
<li>Configure, maintain, and update wePresent wireless presentation devices, ensuring firmware and instructional guides are current.</li>
<li>Train and support end-users on AV equipment usage; collaborate with the multi-media team to develop and maintain training materials and &quot;how-to&quot; videos.</li>
<li>Act as the technical advisor for new AV equipment purchases and conference room renovation planning.</li>
<li>Provide Tier 2 support for medium-to-high difficulty technical issues; perform advanced troubleshooting to determine and resolve root causes.</li>
<li>Monitor the Service Desk queue and resolve support tickets efficiently, documenting all actions taken.</li>
<li>Assist the Workstation Support Supervisor with troubleshooting specialized applications (e.g., Enterprise Electronic Document Management System (EEDMS), Primavera, various Engineering applications).</li>
<li>Support standard workstation hardware, software, and peripherals (networked printers, USB devices), including PC replacements and imaging.</li>
<li>Provide setup and support for mobile devices (iPhone and Android).</li>
<li>Generate and maintain detailed technical documentation for systems and procedures.</li>
<li>Participate in and coordinate IT projects, sharing information and receiving feedback from other OIT staff as appropriate.</li>
<li>Assist with software inventory and licensing reports using tools like SCCM; research and evaluate new software solutions as requested.</li>
<li>Provide advanced support and guidance to other Technicians as needed, particularly in AV systems.</li>
</ul>
 
Required Qualifications and Skills:
<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Systems, or a related field; OR equivalent professional work experience.</li>
<li>Advanced knowledge of Microsoft operating systems and the Microsoft Office suite (including Outlook) in a networked environment.</li>
<li>Proven experience installing, configuring, and supporting professional AV equipment (e.g., projection systems, LCD displays, video conferencing units, wireless presentation devices).</li>
<li>Advanced troubleshooting skills for a wide range of computer hardware, peripherals, and AV equipment.</li>
<li>Strong understanding of computer hardware, software, and firmware within LAN/WAN environments.</li>
<li>Excellent communication skills (verbal and written), with the ability to explain technical concepts to non-technical users.</li>
<li>Strong organizational and time-management skills, with the ability to plan, track, and manage tasks effectively.</li>
<li>Ability to read, understand, and comply with all department policies and procedures.</li>
</ul>
 
Preferred:
<ul><li>Experience with Polycom video conferencing equipment.</li>
<li>Experience with system management tools such as SCCM for reporting or software deployment.</li>
<li>Experience supporting specialized engineering or document management software.</li></ul> 
 
 
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.</div>

Customer Support Analyst

London Stock Exchange Group

Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id RPost Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services).The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre staff, as Regulatory Reporting is a hosted solution.Enter the key responsibilities of the role:<ul><li>As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce.</li><li>We raise defects to the internal relevant teams when needed while keeping ownership of client cases and keeping customers informed of the progress</li><li>Be or become highly knowledgeable in the relevant business domains</li><li>Send service notifications and broadcast communications to users</li><li>Collaborate well with all other internal teams responsible for the business solutions supported by the team - development, QA, professional services, solutions</li><li>Working with the Head of Support and Client Services Team Lead to continue to find ways to improve the level of customer service</li><li>Internal infrastructure administration - helping to administer the team's case management module used for tracking helpdesk tickets, application lifecycle management, and project management tasks, etc.</li><li>Keep the internal documentation up to date.</li></ul>Enter the essential experience and skills required:<ul><li>2-3 years' experience on a helpdesk or similar client-facing role</li><li>A Client Centric approach, with good customer-facing telephone/email capabilities</li><li>Superb communication and collaborative skills with both clients and internally</li><li>Good knowledge of SQL (specific SQL Server experience is best)</li><li>Basic understanding of networking including FTP/SFTP.</li><li>Previous experience with JIRA/Confluence/Service Now</li><li>Proficient in English language - reading, speaking, listening, writing</li></ul>Nice to have:<ul><li>Post-trade processing for equities, equity derivatives and other instruments. Knowledge in reconciliations and/or transaction reporting and reconciliations.</li><li>Regulation, MiFIR / EMIR experience</li></ul>We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and understand potentially complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as will be supporting you to fast forward your career.Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. HOW TO APPLY? If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.If there is nothing that currently suits you, feel free to send us your Resume/CV About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our organisation Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more<img src="https://www.jobg8.com/Tracking.aspx?h%2fEKyPWqydOiogAHuJSTxb6iCoB90WjQq" width="0" height="0" />

Senior Customer Support Analyst, Regulatory Reporting

Tech Army

<div><div>Scope of Services
 
The DeLand Office, IT Services Office is looking for a technician to assist the existing workstation support team with monitoring, troubleshooting, and maintaining the Departments Audio Visual environments including installation, maintenance services as well as training staff in their usage. The duties of this position can be broad and will include other such tasks as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, learning about and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers and USB attached peripherals. Responsibilities will include providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Being able to perform advanced troubleshooting to determine cause of problems. Installs, configures and provides user support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other Client staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides advanced support for other Technicians as needed in Audio-Visual systems. 
 
5 Education
 
Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience 
 
6 Experience
 
1. Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
 
2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
 
3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
 
4. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
 
5. Ability to plan, organize, manage and track projects
 
6. Ability to communicate effectively both verbally and in writing
 
7. Ability to read, understand, and comply with the department's policies
 
 
7 Primary Job Duties/ Tasks
 
1. Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate Client section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment.
 
2. Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning. Work with the Organizational Change Management Multi-Media Team on the development and up-keep of how-to videos concerning the use of the equipment used in Central Office Conference Rooms and Huddle Space meeting areas.
 
3. Assists the Workstation Support Supervisor in the troubleshooting of specialized applications including Enterprise Electronic Document Management System (EEDMS), Primavera, various Engineering applications, Department developed applications and other software. Assists with standard workstation support issues and PC replacements as needed. May be called upon to generates reports from SCCM on various specialized software installs and licensing or to evaluate and conduct research of new proposed software solutions. Performs other duties assigned.
 
4. Assists in setting up and supporting iPhone and Android phones
 
5. Performs other duties assigned.
 
8 Job Specific Knowledge, Skills, and Abilities (KSAs)
 
 
The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:
 
1. Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environment
 
2. Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
 
3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
 
4. Skilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.
 
5. Ability to perform advanced troubleshooting on various manufacturers of audio video equipment
 
6. Ability to plan, organize, manage and track projects
 
7. Ability to communicate effectively both verbally and in writing
 
8. Ability to read, understand, and comply with the department's policies
 
9. Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required
 
10. Familiar with iPhone and Android Smartphones
 
 
Personal Attributes:
 
1. Able to be trusted with sensitive information
 
2. Accountable team player who believes no task is too small or too big to tackle
 
3. Possess a high level of honesty and integrity in all matters
 
4. Experience at working both independently and in a team-oriented, collaborative environment
 
5. Advanced interpersonal, written, and oral communication skills
 
6. Excellent listening and interpersonal skills
 
7. Ability to conduct research into issues and topics as assigned
 
8. Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
 
9. Must be able to learn, understand, and apply new things quickly
 
10. Ability to effectively communicate ideas
 
11. Highly self-motivated and directed
 
12. Keen attention to detail
 
13. Proven analytical and creative problem-solving abilities
 
14. Ability to effectively prioritize and execute tasks in a high-pressure environment
 
15. Strong customer service orientation
 
9 General Knowledge Skills and Abilities (KSAs):
 
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
 
1. Initiative : Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step. 
2. Communication : Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 
3. Customer Service : Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. 
4. Decision Making : Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis. 
5. Flexibility : is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. 
6. Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others 
7. Leadership : Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations. 
8. Problem Solving : Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly. 
9. Team Building : Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team. 
10. Quality Assurance : Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.</div></div>

Customer Support Analyst B. Intermediate

Altium®

<div>
 
 ⚡️ Why Altium?
 
 
 
 Altium is transforming the way electronics are designed and built. From startups to world&rsquo;s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
 
 
 <ul>
 <li>
 Constant innovation has created a transformative technology, unique in its space
 </li>
 <li>
 More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
 </li>
 <li>
 We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
 
 
 </li>
 </ul>
 
 About the Role:
 
 
 
 We're looking for a Data Analyst to join our growing team. It&rsquo;s a fast-paced environment in which you will be the first point of contact in supporting our customers and their suppliers with onboarding, technical support, and data analytics. We need people who are organized, able to think on their feet, and who can find creative solutions to interesting problems.
 
 
 
 A Day in The Life of Our Data Analyst:
 
 
 
 <ul>
 <li>
 Evaluate customer Spend and Bill of Material data for ingestion
 </li>
 <li>
 Troubleshoot issues and work with our technical teams to identify and report bugs
 </li>
 <li>
 Effectively manage inbound support requests via helpdesk, tickets, and email
 </li>
 <li>
 Be an advocate for our customers and proactive in finding solutions
 </li>
 <li>
 Identify trends in feature requests and reporting these to our Product team
 </li>
 <li>
 Contribute to our training documentation and assist teammates in understanding and handling technical issues
 
 
 </li>
 </ul>
 
 Who you are and what you&rsquo;ll need for this position:
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, engineering, or equivalent from a reputed university
 </li>
 <li>
 3+ years of experience as a Business Analyst in Procurement or Supply Chain
 </li>
 <li>
 Demonstrate effective interpersonal and communication skills
 </li>
 <li>
 Advanced Excel skills and proficient in digital tools
 </li>
 <li>
 Understanding of Bill of Material, procurement data structures
 </li>
 <li>
 Ability to understand complex data sets and identify gaps
 </li>
 <li>
 Strong background in customer support and logical troubleshooting
 </li>
 <li>
 Ability to develop proficiency in ticketing system
 </li>
 <li>
 Be self-motivated and able to work with minimal supervision
 
 
 </li>
 </ul>
 
 India Benefits
 
 
 
 ✈️ Annual leave
 
 
 🤒 Paid sick leave, bereavement leave
 
 
 👶 Maternity/paternity leave
 
 
 🎊 Public holidays
 
 
 🏥 Medical insurance
 
 
 🚘 Business travel and meal allowance
 
 
 🖥 Home internet allowance
 
 
 🧘 Employee Mental Assistance Program
 
 
 🎁 Work anniversary gifts
 
 
 🥳 Employee referral program
 
 
 🌍 Remote working abroad program
 
 
 📚 Professional development support and resources
 
 
 🥪 Lunch coupons and cafeteria refreshments in the office
 
 
 
 🏢 Our hybrid schedule
 
 
 
 Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation.
 
 Some exceptions apply.
 
 
 
 
 🌍 Also, we would like you to know
 
 
 
 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
 
 
 
 💡 Learn more about why a career at Altium is an opportunity like no other:
 
 https://www.youtube.com/watch?v=cAYCOLpPLPE
 
 
 
 ✈️ Altium Benefits
 
 
 :
 
 https://careers.altium.com/#s-benefits
 
 
 
 👏 Are you already an Altium employee?
 
 Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.
</div>

Data Analyst - Customer Service

Solifi

<div><div>Vacancy Name<div> Senior Application Support Analyst</div></div> 
<div>
Vacancy No<div> VN819</div></div> 
<div>
Job Title<div> Senior Application Support Analyst</div></div> 
<div>
Work Location City<div> Bangalore</div></div> 
<div>
About Solifi<div> Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.</div></div> 
<div>
About the Team<div><div><div>
The Application Support team is a collaborative, fast-paced team of professionals who utilize their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers&rsquo; business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.</div></div> 
</div></div> 
<div>
About the Position<div> As a Senior Application Support Analyst (SASA),
 
 
This is also a hands-on Support role, handling Incidents or Service Requests regarding the customer&rsquo;s use of Solifi products. The SASA recommends solutions such as business process enhancement, application configuration, application enhancement or upgrade, or the purchase of additional services to achieve customer&rsquo;s desired business outcomes.</div></div> 
<div>
Role and Responsibilities<div> Lead with empathy and ultimately solve customer incidents using effective research and troubleshooting techniques
 
 
Promptly escalate incidents to internal teams (SaaS Operations, L2 Support) where additional knowledge or expertise is required
 
 
For a designated but limited set of customers accounts, act as an advocate within Solifi Support and be the first point of escalation for any Support or service related matters
 
 
Prepare and deliver service review packs to customers on a monthly basis, and facilitate adhoc meetings to provide updates on incident progress
 
 
By working with the Application Support and Engineering Support managers, ensure customers tickets are kept up-to-date, and provide timely and meaningful updates to customers to avoid escalations
 
 
Participate in the Support &lsquo;on-call&rsquo; rota to ensure any sev-1 and sev-2 customer incidents raised outside of normal business hours are responded to</div></div> 
<div>
About You<div><div><div>
Skills/Experience Requirements:
<ul><li>3+ years previous experience working directly with customers in a B2B Application Support role
</li></ul><ul><li>Ability to serve as a liaison representing Solifi to customers
</li></ul><ul><li>ITIL V3 Qualification and/or experience (desirable but not essential)
</li></ul><ul><li>Excellent communications skills (both written and verbal)
</li></ul><ul><li>Ability to work independently to achieve desired outcomes
</li></ul><ul><li>General knowledge of Finance/Accounting, especially within an asset finance business and/or the use of Solifi products in a customer&rsquo;s business preferred
</li></ul><ul><li>Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation
</li></ul><ul><li>Ability to work collaboratively as part of a team with minimal supervision.
</li></ul><ul><li>Ability to effectively problem solve situations using strong troubleshooting and analytical skills
</li></ul><ul><li>Exposure to Microsoft Dynamics based solutions preferred
</li></ul><ul><li>Willingness to work outside of normal business hours when required 
</li></ul>Additionally, we are looking for a customer and community-minded professional who embodies the following traits:
<ul><li>Communicator &ndash; Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it.
</li></ul><ul><li>Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem &ndash; be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution.
</li></ul><ul><li>Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves.
</li></ul><ul><li>Compassionate &ndash; Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes 
</li></ul></div></div> 
</div></div> 
<div>Preferred Experience Level<div> 5 years</div></div> 
<div>
Preferred Education Level<div> Bachelor's Degree</div></div> 
<div>
Employment Basis<div> Full Time</div></div> 
<div>
Benefits<div> Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL): 15 days per year, Casual Leave (CL) 12 days per year, Maternity/paternity/Bereavement leave</div></div> 
<div>
Applications Close Date<div> 14 Apr 2026</div></div></div>

Senior Application Support Analyst

Theintechgroup

As a Customer Success Analyst, you will be responsible for resolving customer care queries related to transaction issues, account issues, and product understanding as the first point of contact for our corporate customers. You will address customer queries while navigating multi-geography complexities, including regional regulatory nuances and time zone differences. All this should be done displaying professionalism, exercising agility, adapting behavior, and implementing feedback.You will also work cross-functionally with other verticals to address customer case queries, refine customer query handling, and enable closed-loop feedback for better engagement and continuous improvement. Additionally, you'll coordinate with financial service providers across regions on a case-by-case basis to resolve escalated issues, ensuring alignment with established protocols. You will compile and update performance summary KPIs (e.g., resolution rates) to ensure consistency in performance and scope for improvement. You will leverage the required tools and performance metrics to ensure a data-driven approach to customer service excellence.Key daily activities around customer servicing in the region for corporate customers will require the analyst to:<ol><li>Address and provide the best possible solution on a first contact resolution basis for queries pertaining to transaction issues, account-related issues, platform/technical issues, or basic product understanding.</li><li>Respond to customer queries with a sense of urgency, in line with policy guidelines.</li><li>Provide multi-channel support to customers and escalate complex issues across geographies, ensuring consistent service delivery.</li><li>Use various tools and software for swift query resolution.</li><li>Develop a thorough understanding of the customer servicing module and maintain up-to-date knowledge of the platform's features and functionalities.</li><li>Monitor emails, calls, and chat inquiries from customers along with key progress/update on each.</li><li>Collaborate with relevant teams to gather additional details for effectively addressing customer queries and support the closed-loop feedback process to enhance customer engagement and identify potential improvements.</li><li>Provide/upload daily reports on key customer service metrics, including region-specific trends and escalations, to ensure performance consistency and efficiency.</li><li>Escalate complex customer care issues urgently to relevant stakeholders, in alignment with regional protocols and compliance standards.</li><li>Question existing practices and drive innovation in user support strategies and operational processes.</li><li>Always act as an ambassador for DP World, promoting positive behaviors in harmony with DP World's principles, values, and culture, and adhering to the Code of Conduct and Ethics policies.</li><li>Perform other related duties as assigned.</li></ol> Qualifications <ul><li>A bachelor's degree along with 1-2 years of prior experience in a customer-facing role in the financial services or payments industry.</li><li>Proficiency in English and relevant regional language(s).</li><li>Experience working with customers across multiple geographies or in a global team is highly desirable.</li><li>Exceptional verbal, written, social, and interpersonal skills, as well as expertise in building long-term strategic relationships.</li><li>Skilled at understanding customers' issues and recommending appropriate solutions.</li><li>Strong client service orientation: listening, critical thinking, analytical skills, and a high degree of empathy.</li><li>Ability to thrive in a multi-tasking environment, adjust priorities on-the-fly, and focus on details.</li><li>Ability to quickly adapt to new tools, processes, and customer engagement strategies.</li><li>Experience working in a digital payments company or fintech involved in cross-border transactions would be a plus.</li></ul>Experience working in a B2B setup would be a plus.<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZRF8WcsKNo78dL%2bbIbrY3kkDy" width="0" height="0" />

Director - Accounts & Finance

Accenture

Skill required: Omnichannel - Customer Communications 
Designation: Customer Contact Comms Analyst 
Qualifications:Any Graduation
 
Years of Experience:3 to 5 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. 
What are we looking for? &bull;Adaptable and flexible &bull;Ability to perform under pressure &bull;Ability to establish strong client relationship &bull;Written and verbal communication &bull;Commitment to quality
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Customer Contact Comms Analyst-Voice

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