customer support analyst

K2 Services

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 <strong>
  Service
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 <strong>
  Desk Analyst (Remote - U.S.)
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 </strong>
 Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
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 We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
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 K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
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 Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
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  The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
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  This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
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 </strong>
 <ul>
  <li>
   We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
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   Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.
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  </li>
 </ul>
 The
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  Service Desk Analyst
 </strong>
 provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
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  Essential Duties And Responsibilities
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 </strong>
 <ul>
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   Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
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  <li>
   Provide over-the-phone, email, and chat support.
  </li>
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   Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
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   Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer&rsquo;s reported issue.
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   Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
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   Maintain a regular and reliable level of attendance.
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  </li>
 </ul>
 <strong>
  Knowledge Skills And Abilities
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 </strong>
 <ul>
  <li>
   High School Diploma or equivalent.
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   Strong verbal, written, and typing skills.
  </li>
  <li>
   Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst&rsquo;s success.
  </li>
  <li>
   Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
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   Ability to act independently and make decisions within the scope of the position&rsquo;s responsibilities.
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   Always display the utmost professionalism with team members as well as end-users.
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   Ability to function well in a high-paced and at times stressful environment.
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   Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
  </li>
  <li>
   Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
  </li>
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   Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
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  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Prolonged periods of sitting at a desk and working on a computer
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 Will require Intune &ldquo;Mobile Device Management&rdquo; software installed on a personal device(s)
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 <strong>
  K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
 </strong>
 Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer &ndash; and celebrate our employees&rsquo; differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
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 Opensity Solutions is an Equal Opportunity Employer.
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 We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.
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 Powered by JazzHR
</div>


Service Desk Analyst - Remote (After Hours)

Concentrix

<p></p><div><p><b>Job Title: Business Analyst with Customer Support experience</b></p><p><b>
Location: Omaha, NE (Onsite - 5 days a week)</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Business Analyst and Customer Support Representative will be responsible for bridging the gap between IT and the business by using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. This role also requires providing exceptional customer support and ensuring customer satisfaction.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li><p>Provide strong customer support by addressing customer queries and issues efficiently and independently.</p></li>
<li><p>Perform detailed business analysis, identify business needs, and determine solutions to business problems.</p></li>
<li><p>Utilize O365 suite of apps effectively for documentation and collaboration.</p></li>
<li><p>Facilitate and participate in customer calls, working towards prompt and effective solutions.</p></li>
<li><p>Analyze and interpret data using tools like Tableau to support decision-making processes.</p></li>
<li><p>Develop and maintain expertise in electronic messaging formats such as EDI, XML, and others.</p></li>
<li><p>Support project management activities by applying project management methodologies where applicable.</p></li>
<li><p>Communicate effectively with team members, stakeholders, and executives.</p></li>
</ul><p><b>Must-Have Qualifications:</b></p><ul>
<li><p>4 to 8 years of experience in business analysis and customer support roles.</p></li>
<li><p>Experience with O365 applications.</p></li>
<li><p>Strong skills in customer support and business analysis, particularly in railroading and electronic messaging.</p></li>
<li><p>Expertise in two or more electronic messaging formats: EDI, XML, JSON, Flat File, ISA, AAR, or CLM.</p></li>
<li><p>Strong analytical skills and problem-solving capabilities.</p></li>
<li><p>Excellent communication skills.</p></li>
</ul><p><b>Good-to-Have Qualifications:</b></p><ul>
<li><p>Experience with EDI X-12.</p></li>
<li><p>Knowledge of data analytics tools like Tableau.</p></li>
<li><p>Basic programming knowledge including scripting, understanding of variables, loops, data structures, and function calls.</p></li>
<li><p>Railroad industry experience.</p></li>
<li><p>Familiarity with project management methodologies.</p></li>
</ul><p><b>Desired Profile:</b></p><ul>
<li><p>Strong commitment to understanding and meeting customer needs.</p></li>
<li><p>Capable of working independently to resolve issues and provide solutions.</p></li>
<li><p>Demonstrates a strong background in customer-focused culture.</p></li>
<li><p>Enthusiastic about continuous learning and adapting to new technologies and methodologies.</p></li>
</ul><p></p><p>The base salary for this position is $67,000 to $77,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.</p><p></p><p>
The deadline to apply for this position is: 04/14/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.</p><p></p><p>
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.</p><p></p><p><b>
Physical and Mental Requirements</b><br>
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.</p><p></p><p><b>
Equal Employment Opportunity</b><br>
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.</p><p>
For more information regarding your EEO rights as an applicant, please visit the following websites:</p><ul>
<li><b>English:</b> https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
</li><li><b>Spanish:</b> https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
</li></ul><p></p><p><b>Accommodation</b><br>
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.</p><p></p><p><b>
Artificial Intelligence</b><br>
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.</p><p></p><p><b>
Work Authorization</b></p><p>
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
</p><p><b>For further information on available work states and Equal Employment Opportunity as an applicant, please visit: </b><b>https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/</b></p><p></p><p>
#LI-Onsite<br>
#Omaha<br>
#Nebraska</p></div><p></p>

Business Analyst with Customer Support experience

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p>
Ensures exceptional customer service for our customers</p></li><li><p>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</p></li><li><p>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</p></li><li><p>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</p></li><li><p>
Responds to customer requests within the required SLA; provides follow up when needed</p></li><li><p>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</p></li><li><p>
May perform additional duties relating to specific First American applications as assigned.</p></li><li><p>
May train / provide guidance to less experienced team members.</p></li></ul><p></p><p><b><br>
What You'll Bring</b></p><ul><li><p>
Comprehensive knowledge of escrow transactions and client operating systems.</p></li><li><p>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</p></li><li><p>
Familiarity with supported production support software, environments, and methodology</p></li><li><p>
Zendesk experience is preferred</p></li><li><p>
Excellent communication, problem solving skills and telephone etiquette.</p></li><li><p>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</p></li><li><p>
Ability to organize multiple tasks simultaneously and streamline workflow management.</p></li><li><p>
Detail oriented, error intolerant environment</p></li><li><p>
High School diploma or equivalent</p></li><li><p>
AA/AS degree preferred.</p></li><li><p>
2+ years of escrow related work</p></li><li><p>
2+ years customer service-related work</p></li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

NTT DATA

<b>osition:</b> Customer Care Senior Analyst
<br><br>
**Must Live in Continental United States**
<br><br>
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
<br><br>
Pay for this role is $72,800 salary
<br><br>
<b>Basic Qualifications:</b><br>
<ul>
<li>3 years of customer service experience, preferably in financial services or a BPO environment.</li>
<li>2 Years MS Office Suite Experience including report writing and presenting.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>High school diploma or GED Required.</li>
<li>3 Years knowledge of Life insurance and Annuity policies</li>
</ul>
<b>Responsibilities:</b><br>
<ul>
<li>Establishes solid working relationships with clients and internal departments to resolve escalated issues.</li>
<li>Possesses moderate knowledge of all facets of Variable life Insurance and annuity products.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>Strong understanding of investment account servicing and mutual fund or annuity products.</li>
<li>Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms. In addition, you will maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards.</li>
<li>You will conduct research to respond to customer inquiries and document customer interactions in the appropriate systems. You will take ownership of each call working to de-escalate customer concerns as needed.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Ability to navigate multiple systems and manage time effectively.</li>
<li>High attention to detail with a commitment to compliance and accuracy.</li>
<li>Provide high-quality customer care through phone, email, and chat channels.</li>
<li>Assist clients with inquiries related to investment accounts, transactions, and financial products.</li>
<li>Ensure all communication follows FINRA, SEC, and internal compliance policies.</li>
<li>Process account updates, documentation requests, and service transactions accurately and efficiently.</li>
<li>Research and resolve customer issues promptly while maintaining a positive customer experience.</li>
<li>Maintain detailed records of all customer interactions in the CRM system.</li>
</ul>
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
<br><br>
Remote Working and Technology Requirements
<br><br>
To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
<br><br>
Technology
<br><ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
<br><ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Hybrid Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
<br><br>
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
<br><ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>


BPO Customer care senior analyst

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What you will do:</b></p><ul><li>
Deliver outstanding customer support via <b>phone calls, chats, and emails;</b></li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul><p><b>
What you need to succeed in this role:
</b></p><ul><li><b>Excellent Hebrew and English skills (C1 for both spoken and written);</b></li><li><b>
At least 6 months of experience in a customer support role;</b></li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul><p><b>
Will be a great plus:
</b></p><ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul><p><b>
Benefits:
</b></p><ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully<b> remotely;</b></li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i><i>Candidate Privacy Notice</i><i>.</i></p></div><p></p>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

Mataish

<p>Job Description:</p><p>Location: Gulistan E Jauhar Block 8</p><p>We're looking for friendly and motivated chat support agents to join our team! As a fresher/intern, you'll get hands on experience in customer service, communication, and problem-solving.</p><p>Responsibilities:</p><p>- Respond to customer queries via chat</p><p>- Resolve issues efficiently and professionally</p><p>- Provide product info and support</p><p>- Collaborate with team for complex issues</p><p>Requirements:</p><p>- Excellent communication skills</p><p>- Typing speed 30+ wpm</p><p>- Fresher/Intern (any field)</p><p>- Willingness to learn and grow</p><p>Apply now and start your customer service journey!&quot;</p><p>Job Types: Full-time, Fresher</p><p>Work Location: In person</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs25,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Chat Support (Freshers/Intern's) (Night Shift)

Solarity

<div><div><div>A Client Support Analyst&rsquo;s objective is to deliver necessary changes to expand and improve Solarity within our clients&rsquo; electronic medical record ecosystem.</div></div><div><div><b>
Primary Responsibilities</b></div></div><ul><li><div>
Execute tasks based on direction provided by the Client Care Manager.
</div></li><li><div>Collaborate with internal client champion(s) to define success criteria for implementing projects with relatively low complexity.</div></li><li><div>
Work in partnership with end users, project stakeholders, and/or subject matter experts to define preferred application behavior and technical specifications.
</div></li><li><div>Coordinate with cross-functional teams to implement changes in a test and production Solarity environment.
</div></li><li><div>Design and work with application business owner(s) to execute acceptance, full system, and regression testing.</div></li><li><div>
Determine necessary project tasks, estimate task level of effort, task dependencies, and start/stop dates to meet project deliverable requirements.</div></li><li><div>
Triage, troubleshoot, and escalate workflow or application design issues with implemented changes.
</div></li><li><div>Adhere to best practices and standards.</div></li><li><div>
Actively use Solarity product knowledge base content and subject matter experts to execute tasks.
</div></li><li><div>Accurately report time spent of request or project deliverables using a web based application.
</div></li><li><div>Comply with Solarity&rsquo;s policies, procedures and guidelines.</div></li><li><div>
May be required to perform other related duties as assigned</div></li></ul><div><div><b>
Qualifications</b></div></div><ul><li><div>
1+ year of relevant business analysis, technical analysis, software support, or other relatable Solarity experience required.</div></li><li><div>
Experience with Microsoft Office (Outlook, Word, Excel) required.
</div></li><li><div>Excellent verbal and written communication skills.</div></li><li><div>
Ability to interact and lead a professional conversation with a customer.</div></li><li><div>
Ability to quickly learn new changes in technology and strong problem solving skills.</div></li><li><div>
Ability to self-organize and achieve assigned goals with limited supervision.</div></li><li><div>
The following helpful, but not required:
</div><ul><li><div>SQL Server Management Studio experience.</div></li><li><div>
Basic understanding of maintaining application configuration files, HTML, XML, Lua programming language, HL7 interface.</div></li><li><div>
Associate or professional certification in related field.
</div></li><li><div>Familiarity with Microsoft Visio or diagramming tool.</div></li><li><div>
Healthcare information technology background.</div></li></ul></li></ul><p>
</p><div><div><b>About Solarity</b></div></div><div><div>
Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation. Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively.</div></div><div><div>
We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.</div></div><div><div><b>
Equal Employment Opportunity</b></div></div><div><div>
Solarity is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, age, disability, marital status, genetic information, veteran status, sex, sexual orientation, gender identity or expression, or any other status protected by applicable law.</div></div><div><div><b><i>
Important Notice:</i></b><i> Solarity Health takes the security of job applicants seriously. Please be aware that all official recruiting communications from Solarity Health will come only from email addresses ending in </i><b><i>@solarityhealth.com</i></b><i> or through our applicant tracking system, Paycom, from addresses ending in </i><b><i>@msg.paycomonline.com</i></b><i>. We will never ask candidates for personal financial information, Social Security numbers, or payment of any kind during the recruiting or hiring process. If you receive a message from any other domain claiming to represent Solarity Health, do not respond and please report it to </i><i>hr@solarityhealth.com</i><i>.</i></div></div></div>

Client Support Analyst I

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