customer support analyst

Children's Health

Job Title & Specialty Area : Customer Support Analyst I
 Department : IT Customer Service
 Location : Dallas, TX
 Shift : 8am-5pm M-F (shift may vary)
 Job Type : Remote
 Why Children’s Health?
 At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
 Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
 Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
 
Summary : 
This job is responsible for providing telephone support to customers by performing Tier I and II troubleshooting techniques and resolving customer issues related to the entire data processing system. This position is responsible for supporting the portfolio of active applications (currently in excess of 1,300 business and clinical applications) for a customer base that includes internal customers, vendors, community clinics, referring physicians, and others (currently numbers approximately 14,000). In addition to phone support, this position is responsible for providing on-site support resolving, or appropriately escalating, customers' technology issues; coordinating process improvements across teams and departments; data center monitoring and operations; and understanding operational workflows. This position provides front line support to ensure that the organization's compliance and information security policies are enforced, ensuring compliance with those policies and procedures.
 
Responsibilities : 
Answer telephone calls and/or provide on-site support for users relating to software, hardware and network issues; investigate nature and scope of problem by asking relevant questions and analyzing the facts to determine appropriate solutions. Appropriately document interactions in the call tracking system.
 Identify, assess and resolve problems through research, vendor contact or contact with other department staff; analyze software, hardware and network functionality to assist in troubleshooting user issues; perform data security and account management.
 Perform data center monitoring activities including incident identification, resolution analysis, and escalations as appropriate.
 Identify process inefficiencies and improvements. Work with team members to develop improved processes, working with other teams as needed to ensure excellence in customer support and issue resolution.
 Maintain a log of calls and enter calls into the call tracking database; develop standard and ad-hoc reports from the call tracking database for management use; ensure user inquiries and issues are assigned to the appropriate staff; follow-up with callers to ensure that problems have been resolved.
 Maintain technical expertise for all approved and installed applications in order to support user community through participation in educational programs, current literature, in-service meetings, workshops or other methods.
 Complete special projects and other duties as assigned.
 
How You’ll Be Successful: 
WORK EXPERIENCE
 
At least 2 years' Service Desk, Desktop Support, or related technical experience - required
 Healthcare industry experience - preferred
 EDUCATION
 High school diploma or equivalent - required
 Two-year associate's degree or equivalent experience - preferred
 
A Place Where You Belong
 
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
 
Holistic Benefits – How We’ll Care for You: 
Employee portion of medical plan premiums are covered after 3 years.
 4%-10% employee savings plan match based on tenure
 Paid Parental Leave (up to 12 weeks)
 Caregiver Leave
 Adoption and surrogacy reimbursement
 
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

Customer Support Analyst I

Children's Medical Center

<div><div><div>Job Title &amp; Specialty Area: Customer Support Analyst I
Department: IT Customer Service
Location: Dallas, TX
Shift: 8am-5pm M-F (shift may vary)
Job Type: Remote
Why Children&rsquo;s Health? 
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary: 
This job is responsible for providing telephone support to customers by performing Tier I and II troubleshooting techniques and resolving customer issues related to the entire data processing system. This position is responsible for supporting the portfolio of active applications (currently in excess of 1,300 business and clinical applications) for a customer base that includes internal customers, vendors, community clinics, referring physicians, and others (currently numbers approximately 14,000). In addition to phone support, this position is responsible for providing on-site support resolving, or appropriately escalating, customers' technology issues; coordinating process improvements across teams and departments; data center monitoring and operations; and understanding operational workflows. This position provides front line support to ensure that the organization's compliance and information security policies are enforced, ensuring compliance with those policies and procedures.
Responsibilities: 
<ul><li>
Answer telephone calls and/or provide on-site support for users relating to software, hardware and network issues; investigate nature and scope of problem by asking relevant questions and analyzing the facts to determine appropriate solutions. Appropriately document interactions in the call tracking system.</li><li>
Identify, assess and resolve problems through research, vendor contact or contact with other department staff; analyze software, hardware and network functionality to assist in troubleshooting user issues; perform data security and account management.</li><li>
Perform data center monitoring activities including incident identification, resolution analysis, and escalations as appropriate.</li><li>
Identify process inefficiencies and improvements. Work with team members to develop improved processes, working with other teams as needed to ensure excellence in customer support and issue resolution.</li><li>
Maintain a log of calls and enter calls into the call tracking database; develop standard and ad-hoc reports from the call tracking database for management use; ensure user inquiries and issues are assigned to the appropriate staff; follow-up with callers to ensure that problems have been resolved.</li><li>
Maintain technical expertise for all approved and installed applications in order to support user community through participation in educational programs, current literature, in-service meetings, workshops or other methods.</li><li>
Complete special projects and other duties as assigned.</li></ul>
How You&rsquo;ll Be Successful:
WORK EXPERIENCE<ul><li>
At least 2 years' Service Desk, Desktop Support, or related technical experience - required</li><li>
Healthcare industry experience - preferred</li></ul> 

EDUCATION<ul><li>
High school diploma or equivalent - required</li><li>
Two-year associate's degree or equivalent experience - preferred</li></ul> 
A Place Where You Belong 
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children&rsquo;s Health a place where everyone can contribute. 
 Holistic Benefits &ndash; How We&rsquo;ll Care for You:<ul><li>
Employee portion of medical plan premiums are covered after 3 years.</li><li>
4%-10% employee savings plan match based on tenure</li><li>
Paid Parental Leave (up to 12 weeks)</li><li>
Caregiver Leave</li><li>
Adoption and surrogacy reimbursement</li></ul>
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.</div>
</div><div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

GE Vernova

<div><div><div>Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.<h1 class="jobSectionHeader">
Job Description</h1>
Roles and Responsibilities<ul><li>
Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.</li><li>
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.</li><li>
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.</li><li>
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.</li><li>
A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.</li></ul>
Required Qualifications<ul><li>
This role requires basic experience in the Services &amp; Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college</li><li>
Candidate should be an Engineering graduate (B.E / B. Tech) with working experience of 4~5 years</li></ul>
Desired Characteristics<ul><li>
Strong oral and written communication skills. Ability to document, plan, market, and execute programs.</li><li>
Candidate should have good understanding of IT/ networks and cyber security aspects</li><li>
Have hands-on experience on SCADA/ EMS technology ( GEV eterra platform)</li><li>
Candidate should be well versed with working on database/ displays</li><li>
Candidate understands the architecture, data flow from Sub-station to Control center</li><li>
Candidate should be confident on troubleshooting system issues and providing resolutions.</li><li>
Note:</li><li>
This Role is for location Shillong/ Guwahati. Candidate shall get a posting for the said location.
</li><li> 
For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: Yes</div></div></div></div></div></div></div></div></div></div>

Customer Support Engineer Analyst

noon

<div>
 
 
 Job title:
 
 Data Analyst, Customer Support
 
 
 
 Location:
 
 Sheikh Zayed, Giza (On Site)
 
 
 
 Reporting to:
 
 Business Intelligence Assistant Manager, Customer Support
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an Integration &amp; Support Manager who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Solve complex business problems with data; using data scientific tools to find solutions for challenges in the realm of both big and small data: developing custom data models and algorithms to apply to data sets.
 </li>
 <li>
 Analyze recurring complaint patterns, identify key attributes, and collaborate with ground operations and tech teams to implement root-level solutions.
 </li>
 <li>
 Actively participate in cross-functional project teams in the execution of our analytics strategy, exploring emerging technologies and leveraging their full potential
 </li>
 <li>
 Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain to prevent recurrence.
 </li>
 <li>
 Compile and share daily, weekly, and monthly insights with senior management, highlighting trends, challenges, and improvements.
 </li>
 <li>
 Develop processes and tools to monitor and analyze model performance and data accuracy.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll need:
 
 
 
 We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions&mdash;whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:
 
 
 
 
 
 - Excellent knowledge with Google BigQuery.
 
 
 - Basic understanding of machine learning concepts and hands-on experience with scikit-learn (e.g., regression, classification, clustering).
 
 
 - Familiarity with (HTML, JavaScript, CSS).
 
 
 - Exposure to data visualization tools or libraries (e.g. Power BI, Looker Studio, etc. ).
 
 
 - Strong analytical thinking, attention to detail, and eagerness to learn.
 
 
 - Good communication skills and ability to work in a team-oriented environment.
 
 
 - Strong command of English spoken and written.
 
 
 
 
 
 Nice to Have:
 
 
 - Personal projects, internships, or coursework involving real-world data analysis or ML modeling.
 
 
 - Familiarity with Git, or cloud platforms (especially Google Cloud Platform).
 
 
 - Interest in e-commerce, retail analytics, or consumer behavior.
 
 
 - 1 to 2 years of experience as a Data Analyst.
 
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Data Analyst, Customer Support

Cactus Communications Services Pte. Ltd.

<div>Job description:

CACTUS is hiring a Client Services Analyst for their client to provide support to academic and scholarly scientific, technical and medical publishing customers with content hosted on the client&rsquo;s product delivery platforms. This team member will interface directly with Client customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients&rsquo; customers in troubleshooting their issues. The Client Services Analyst is responsible for customer content problem intake and ensuring tickets and issues are fully documented. This team member will replicate customer problems and perform Tier 1/Tier 2 support, working with technical peers and routing problems efficiently.
This is a remote contractual opportunity for 1 year involving afternoon/night shifts (tentatively 1:30PM - 10:30PM IST &amp; 4:30PM- 1:30 AM IST)
Job responsibilities:
<ul><li>Provide phone, web, and email support, recording complete information for customer content-related questions and issues while adhering to service-level agreements (SLA's) for response time.</li><li>
Develop an excellent working partnership with customers and follow through on customer commitments with courtesy and a sense of ownership.</li><li>
Complete detailed and thorough ticket and issue tracking.</li><li>
Acknowledge, triage and provide resolution for all requests.</li><li>
Efficiently and accurately escalate customer issues and requests following established guidelines; route non-content requests efficiently and accurately.</li><li>
Contribute effective well-written knowledge base articles for frequently reported issues and questions; complete other support documentation as needed.</li><li>
Perform additional tasks as needed to meet the needs of the team and department, and to support the client&rsquo;s business needs.</li><li>
Leverage Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.</li><li>
AI Utilization</li><li>
Maintain AI literacy and understanding of ethical AI applications in academic publishing and scholarly communications.</li><li>
Demonstrate basic prompt engineering skills for effective AI tool utilization.</li><li>
Exercise judgment in determining when AI assistance is and is not appropriate for tasks.</li><li>
Ensure compliance with the Clients AI usage policies and data protection requirements.</li><li>
Collaborate effectively with AI tools while maintaining human oversight and professional standards.</li></ul>
Qualifications and prerequisites:
<ul><li>Excellent professional oral and written English communication skills, the ability to communicate factually and accurately with external customers without making unwarranted assumptions, and effective collaborative, dialog-building skills to include listening and Q&amp;A.</li><li>
Excellent customer service skills, including a deep understanding that the customer's perception is the customer's reality and the drive to provide superior levels of service.</li><li>
Solid understanding of XML, SQL and Microsoft applications and demonstrated analytical and technical requests problem-solving abilities with an additional ability to efficiently learn new tools and techniques, and a demonstrated ability to work effectively within a team within a high-performance work culture.</li></ul><ul><li>
Availability for periodic afternoon/night shifts.</li><li>
Past technical support or customer support experience working for a software company.</li><li>
Bachelor&rsquo;s degree, preferably in computer science, information science, or a related field; lesser degrees must be accompanied by equivalent relevant experience.</li><li>
Solid understanding of XML and SQL and Microsoft applications.</li><li>
Experience in the STEM publishing industry.</li><li>
Experience with Atlassian products (JIRA/Confluence).</li><li>
Proficiency in leveraging Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.</li></ul>
Application process:

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter and one interview round. 
Equal Opportunity 
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. 
Accelerating from Anywhere
As a remote-first organization, these are essential attributes we look for in all our candidates.<ul><li>
Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.</li><li>
Documenting work that brings everyone on the same page.</li><li>
Maturity to choose between synchronous and asynchronous collaboration.</li><li>
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.</li></ul>
About Us:

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.</div><div></div>

Client Services Analyst

Eminent4U

About Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Service Analyst (Female | Reviews), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support:</li><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li><li>Product Knowledge &amp; Expertise:</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Time punctuality and problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Job Type: Full-Time | PermanentSalary: Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance, etc.)Location: PECHS, Block-6, Karachi.Timings: Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Analyst (Female | Reviews)

Travelport

<div>
 
 We&rsquo;re hiring right now for a
 
 Premier Helpdesk Analyst - English/French
 
 for a permanent position based in Cairo, Egypt.
 
 
 
 
 
 
 How you&rsquo;ll make an impact:
 
 
 
 We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 
 
 
 
 
 
 Your role in action:
 
 
 <ul>
 <li>
 Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
 </li>
 <li>
 Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
 </li>
 <li>
 Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
 </li>
 <li>
 Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
 </li>
 <li>
 Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.
 </li>
 </ul>
 
 
 
 
 
 Could this be you?
 
 
 <ul>
 <li>
 At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment.
 
 GDS knowledge &ndash; Galileo GDS experience required.
 
 Candidates with experience in other GDS systems would also be considered.
 </li>
 <li>
 Experience with CETS or any other leisure tool is welcome but not required.
 </li>
 <li>
 Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
 </li>
 </ul>
 
 
 
 
 Please note that this will be working in French working hours so weekend would be Saturday and Sunday.
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Help Desk Analyst

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