customer support analyst

<div>General Summary
<ul>
<li>Responsible for providing effective customer and service support to the GHX user community. Primarily responsible for providing professional, courteous, and efficient support for GHX customers according to established procedures and application of critical thinking and GHX solution expertise. Position requires a commitment to improving the customer experience by working collaboratively with GHX teammates and customers to drive efficient medical supply chain operations</li>
</ul>
Principal duties and responsibilities:
<ul>
<li>Serves as a primary point of contact for GHX customers' communication via phone, email, and Chat.</li>
<li>Resolves GHX Support and product issues by participating in inbound Support request triage, routing and resolution as needed.</li>
<li>Works directly with Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely.</li>
<li>Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the designated Salesforce application. Participates in solution development and enhancement to improve the customer experience.</li>
<li>Seeks to understand the needs of GHX customers to best resolve issues through the application of standard solutions and enhancement of existing systems and processes.</li>
<li>Engages Problem Management and Product teams and processes to identify system and product deficiencies, including potential enhancements that will directly or indirectly improve the customer experience.</li>
<li>Uses GHX knowledgebase articles, training sessions and other available resources to develop a functional understanding of GHX products and services to resolve customers issues and drive utilization.</li>
<li>Meet or exceed productivity and performance measures for the position as defined.</li>
<li>Monitor and respond to customer cases, system alerts or other service management related notifications within response time goals.</li>
<li>Other responsibilities, as assigned.</li>
</ul>
Required Qualifications and skills:
<ul>
<li>Demonstrate effective troubleshooting skills to identify root cause to provide accurate solution and inform prevention of repeat occurrences.</li>
<li>Ability to balance multiple work tasks at the same time and deliver solutions in a timely manner with quality.</li>
<li>2+ yrs. Experience with relevant Customer Service Experience</li>
<li>Self-organization and time management skills with attention to detail.</li>
<li>Ability to work collaboratively in a dynamic environment.</li>
<li>Customer service and interpersonal skills</li>
<li>Growth mentality that embraces change and owns personal contribution to success.</li>
<li>Bachelor's degree or equivalent combination of training and experience.</li>
<li>Ability to define problems, collect data, establish facts and draw valid conclusions.</li>
<li>Must have the ability to follow verbal and written communications and communicate effectively with customers and coworkers in a professional and courteous manner.</li>
<li>Must be able to explain, follow and enforce operating policies and procedures as appropriate.</li>
<li>Must have the ability to grasp technical concepts with accuracy.</li>
</ul>
Additional Information:
<ul>
<li>Must be a Graduate</li>
<li>Flexible working with US shifts</li>
<li>Work from the office</li>
<li>Transportation - 1 way provided (Drop cab)</li></ul><div> 
GHX: It's the way you do business in healthcare 
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer 
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, &quot;GHX&quot;) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.

Read our GHX Privacy Policy</div></div>

Customer Support Analyst II

S&P Global

About the Role: 
Grade Level (for internal use): 07
 The Team: We are over 14,000 analysts, data scientists and specialists armed with real-time technology and data, working together to uncover deeper sources of information. The unique insights we provide help the industries and markets that drive our economies operate more efficiently, outpace competition and secure long-term success. Our global insights impact nearly every major sector - from aerospace to automotive. We empower our customers by isolating cause and effect, risk and opportunity in new ways so they can make well-informed decisions with greater confidence. This is a force we call The New Intelligence.
 
The Impact: The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global.
 
What’s in it for you: The benefits: 
Great career growth opportunities
 
Flexi benefits annually
 
Annual and medical leaves
 
Medical health insurance
 
Responsibilities: The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include:
 
Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs
 
User management and customer on-boarding
 
Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met
 
Answering queries about permissioning from colleagues and Third-Party data providers
 
Develop specialist status, thorough expertise, in an assigned product area. Become a “go-to” person for that product to support customers and internal staff queries
 
Act as the point person on product operational changes through scheduled product meetings
 
Provide weekly product, support and project-based status updates at departmental meetings
 
Assist with the creation and maintenance of Customer Care Team's processes and documentation to ensure efficient running of the team
 
Identifying and escalating calls as needed to the appropriate level 2 support units
 
Continually innovate and fine tune the service desk system and reports to maximize its efficiency
 
Formulate and help implement effective business workflows and processes for internal S&P Global Market Intelligence departments using Salesforce as required
 
What We’re Looking For: 
Excellent Customer Service and support experience supporting Global customers to Resolve basic customer's phone, webchat and email inquiries
 
Ability to utilize and accurately record customer issues into our Customer Care systems (Salesforce/Cisco phone/Webchat)
 
Developing knowledge across IHS Markit product groups from an information/content perspective
 
May have more detailed knowledge of one or more product disciplines
 
Broad knowledge of internal customer facing processes
 
Gather information and escalates to Tier 2 or other teams as necessary
 
Able to work during Public Holidays (compensated accordingly)
 
Able to work on WEEKENDs as part of the working days (weekdays off)Able to work independently with minimum supervision needed
 
Flexible on shift rotation base on business needs preferably US hours
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
 
Job ID: 325099
 Posted On: 2026-02-20
 Location: Gurugram, Haryāna, India

Client Services/Customer Support Analyst (US SHIFT WORKING HOURS)

UNIQZ TECHNOLOGIES

Support AnalystCompany: Uniqz TechnologiesLocation: NagercoilSalary: ₹10,000 &ndash; ₹12,000 per monthJob Type: Full-timeExperience: Freshers &amp; Experienced Candidates Can ApplyGender: Male &amp; Female Candidates PreferredJob SummaryUniqz Technologies is looking for a dedicated and customer-focused Support Analyst to join our team in Nagercoil. The ideal candidate should have strong communication skills, excellent client-handling ability, and a proactive approach to problem-solving. Freshers with good communication skills are welcome to apply.Key ResponsibilitiesHandle client queries via phone, email, and chat in a professional mannerProvide technical and non-technical support to customersUnderstand customer requirements and offer appropriate solutionsMaintain proper records of customer interactions and follow-upsCoordinate with internal teams to resolve issues efficientlyEnsure customer satisfaction and timely issue resolutionPrepare basic reports and maintain documentationRequired SkillsStrong verbal and written communication skillsGood client handling and relationship management skillsBasic knowledge of MS Office (Word, Excel, Email)Problem-solving abilityTime management and multitasking skillsPositive attitude and willingness to learnEligibility CriteriaAny Degree (Preferred)Freshers with excellent communication skills can applyPrior experience in customer support / technical support is an added advantageWhy Join Uniqz Technologies?Friendly and supportive work environmentOpportunity to learn and growSkill development and career advancementExposure to real-time client interactionJob Types: Full-time, PermanentPay: ₹10,000.00 - ₹12,000.00 per monthWork Location: In person

Support Analyst

Mastercard

<div>
 
 
 Title and Summary
 
 
 
 
 
 
 Sr. Analyst, Delivery Desk
 
 
 
 
 
 Overview
 
 
 
 
 
 The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors &amp; Consulting Services (A&amp;CS) organization is responsible for delivering our various products and solutions to clients.
 
 
 
 
 
 The A&amp;CS Insights &amp; Enablement group aims at constantly improving the overall efficiency of A&amp;CS. This year, the ambition is to set up a centralized team dedicated to taking over administrative activities from A&amp;CS Project Managers cohort. The Senior Analyst will be part of the newly created team to provide centralized support to the business.
 
 
 
 
 
 About the Role
 
 
 &bull; Understand our business landscape, and engage with various key stakeholders in A&amp;CS and other Services teams to identify their priorities and pain points
 
 
 &bull; Understand project management lifecycle, and proactively identify opportunities to centralize activities targeting to alleviate the admin burden on PMs
 
 
 &bull; Help establish and maintain operational processes to support business activities realizing efficiencies for A&amp;CS team
 
 
 &bull; Build partnership with A&amp;CS team closely collaborating with project managers and maintaining high customer support standards
 
 
 &bull; Liaise with other I&amp;E teams to drive system developments and enhancements to ensure optimal user experience and business continuity
 
 
 
 
 
 All about you
 
 
 
 
 
 Essential skills and experience:
 
 
 &bull; Business acumen &ndash; Good understanding of the A&amp;CS business drivers;
 
 
 &bull; Partnership &ndash; Required to work in close partnership with different stakeholders in A&amp;CS team, across Services and Insights &amp; Enablement organization;
 
 
 &bull; Project Management &ndash; Strong project management and communication skills;
 
 
 &bull; Analytical mind &ndash; Ability to run diagnostics and analysis to ground efficiency improvement proposals;
 
 
 &bull; Agility &ndash; Used to work in agile environment with short sprints, changing brief and ad-hoc teams;
 
 
 &bull; Tools: Good knowledge of Salesforce/ Financial Force and MS tools: MS excel, PowerPoint, etc.
 
</div>

Senior Analyst-Delivery Desk (Customer Support)

University Of Washington

<div>Job Description
The UW Medicine Human Resources Workforce Management Systems (WMS) department is a shared services organization that supports all of UW Medicine Health System, including Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Neighborhood Clinics (UWNC), Faculty Practice Plan Svcs (FPPS), Airlift Northwest (ALNW), and UW Medicine Shared Services. WMS is responsible for the ongoing support and maintenance of HR infrastructure and applications which support all of these institutions, along with the implementation of new HR services and processes that are used to support and further the UW Medicine mission.
The HR Business Analyst for Customer Support and Operations (&ldquo;Analyst&rdquo;) position will report to the Director for UW Medicine HR (UWMHR) and operate as a member of the Workforce Management Systems Team that is dedicated to supporting UW Medicine HR projects, processes, workforce data management and reporting.
The Analyst will serve as the primary customer support coordinator across the UW Medicine HR intake points (e.g. hrwms inbox, UW Connect), monitoring and facilitating the management of complex, cross-functional inquiries/issues in accordance with established protocols as well as ensuring assigned emails receive prompt and complete replies. The Analyst will work with leaders from across the Health System, HR staff and customers to ensure that the WMS team consistently meet the needs of our customers.
Additionally, the Analyst will support our internal HR team and other internal business partners with on-going maintenance, operational and technical support of all aspects of the Workday HCM and Workday Recruiting system, including but not limited to pay period end auditing and issue resolution and testing support for regular and ad hoc Workday updates.
Position Responsibilities
HR Analyst - Customer Service Coordinator and Operations Support:
<ul><li>Develop extensive insight across UW Medicine HR processes (both within and external to Workday HCM, including Workday Recruiting) and consistently apply this end-to-end perspective in conjunction with meeting the service delivery objectives of the WMS team.
</li><li>Serve as primary resource for monitoring inquiries coming in to and assigned to the WMS team (via UW Connect, hrwms inbox), facilitating management of inquiries/issues in accordance with established protocols.
</li><li>Serve as an escalated point of contact for Workday HCM (including Workday Recruiting) administrative issues and inquiries, provide advanced consultative expertise to support the WMS team by resolving complex HR and Payroll inquiries.
</li><li>Serve as primary resource for a defined scope of centralized Human Capital Management (HCM) system transactions, including Workday Recruiting.
</li><li>Coordinate with UW HR HCM Operations staff and with external Central Business Unit experts to address escalated inquiries
</li><li>Execute critical pay period end audits via established Workday reports; complete initial review, follow-up with managers/recruiters/WMS team to determine next steps, and track through to resolution prior to payroll cut-off.
</li><li>Have proficient knowledge of policy, procedure, and Workday fundamentals to complete routine audits of the system.
</li><li>Serve as back-up support for Workday HR Analysts, as needed, for complex HCM administrative issues and inquiries, providing advanced consultative expertise to support UW Medicine Health System staff and working students.
</li><li>Provide support in managing duplicate candidate records in Workday Recruiting, including conducting research and coordinating follow-up with the Recruitment team as needed. Develop Duplicate Management Framework subject matter expertise, becoming primary expert for WMS Team.
</li><li>Effectively escalate issues to supervisor when normal business practices are not successful in resolving.
</li><li>Identify and execute process improvement opportunities to deliver enhanced customer services to the organization.
</li><li>Develop and maintain tools, templates, desk procedure documentation, standards and reports to support HR Analyst functions.
</li><li>Identify and develop relevant content for organization-specific training and development that may be added
</li></ul><div>to the working repository of knowledge content. Assist in training any new HR Analysts that join the WMS Team.
 
<ul><li>Apply HCM subject matter expertise to effectively execute and support Workday HCM testing activities, including test planning and documentation.
</li><li>Contribute to an outstanding customer-service environment, including strong collaboration with key stakeholders.
</li><li>Apply tact and diplomacy when dealing with customers, establishing credibility and building trusting relationships with business owners, customers, and leadership.
</li><li>Develop constructive alignments with designated areas of the organization in the interest of delivering high quality services.
</li></ul></div>Other Duties as Assigned: 
<div> 
<ul><li>Support periodic Workday update processes, including HCM testing activities (planning and documentation).
</li><li>Support WMS and Workday HCM knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content.
</li><li>Support WMS training activities, including development and verification of relevant content.
</li><li>Attend team and departmental meetings as appropriate. 
</li></ul></div>Minimum Qualifications 
 
Bachelor's Degree in a technology, business, or human resources related field.
A minimum of three years of relevant work experience to include:
<ul><li>Experience working in the HR, Benefits and/or Payroll domains
</li><li>Working experience processing and troubleshooting transactions in HCM systems
</li><li>Experience drafting and maintaining process and procedure documentation
</li><li>Experience collaborating with department transactional initiators and understanding the political landscape amongst distributed organizations
</li><li>Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume time-frames
</li><li>Experience supporting system testing and/or data validation activities
</li><li>Ability to learn and apply basic Workday Reporting skills 
</li></ul>Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Desired
<ul><li>2+ years hands-on Workday functional experience in HCM
</li><li>1+ experience with Workday reporting
</li><li>Project Management &amp; Organization (Small to Medium sized efforts)
</li></ul>Working Environmental Conditions
<ul><li>The work may be performed during the department&rsquo;s core business hours; either by telecommuting or in an office environment, based on the team&rsquo;s business requirements and manager approval. Typically hybrid telework arrangement (2 days a week in office/3 days remote).
</li><li>Some off-hours and weekends may be needed to resolve problems and respond to emergencies.
</li><li>Is expected to meet in-person as directed by manager.
</li><li>Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations, as needed.
</li></ul>Compensation, Benefits and Position Details
Pay Range Minimum:
$81,600.00 annual
Pay Range Maximum:
$87,600.00 annual
Other Compensation:
<ul><li></li></ul>Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives &ndash; on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .</div>

HR Business Analyst, Customer Support and Operations

RealPage Inc

<div>Overview:

The Analyst II role supports RealPage&rsquo;s Investment Management product suite&mdash;Investor Management Services, Asset Investment Management, within the Data and Analytics division. This team partners with real estate investment firms to save time and money, streamline operations, simplify investor engagement, and mitigate risk through reliable, advanced technology. In this role, the analyst will develop deep product expertise to help customers achieve high satisfaction, collaborating closely with Customer Success, Product, Data, and Implementation teams to deliver an exceptional support experience.
Responsibilities:

PRIMARY RESPONSIBILITIES
<ul><li>Work directly with customers and their investors, providing real-time support to ensure they get the most value out of their Investment Management products</li><li>
Provide support and troubleshooting assistance for product-related issues via case ticketing, email, and phone calls</li><li>
Assist clients with complex problems, including analyzing discrepancies between financial models and system calculations</li><li>
Gather information to identify and assess nature of problems</li><li>
Complete ongoing user education, including hosting multi-client training sessions on areas of expertise</li><li>
Coordinate with internal resources to resolve issues in a timely manner</li><li>
Applicants need to be available for a rotating schedule consisting of hours between 8AM and 6PM ET, Monday through Friday</li></ul>
Qualifications:

QUALIFICATIONS 
Required: 
<ul><li>
At least 2 years of customer support experience, preferably in a software company</li><li>
Microsoft Excel skills (formulas, functions, tables, etc.), prefer experience with financial modeling</li><li>
Communicate well with others both written and verbally</li><li>
Thrive being part of a team-oriented environment</li><li>
Comfortable with handling complaints, disputes, and conflicts with customers</li><li>
Proven abilities in building strong customer relationships, even in challenging circumstances</li><li>
Highly organized, thorough, and proficient with managing your time and work deliverables</li></ul> 
KNOWLEDGE/SKILLS/ABILITIES 
Preferred:<ul><li>
Bachelor&rsquo;s degree in finance/accounting or equivalent levels of experience</li><li>
Experience supporting real estate/financial investment products</li><li>
A passion and curiosity to learn</li><li>
A penchant for analyzing information and evaluating results</li><li>
Eagerness and a positive attitude approach to new challenges</li><li>
Ability to think critically, troubleshoot, and solve complex problems in a fast-paced environment</li></ul> 
Physical Demands and Working Conditions 
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.<div> 
</div><div>
SALARY AND BENEFITS</div><div>
</div><div>
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:</div><div>
</div><ul><li>Health, dental, and vision insurance.</li><li>Retirement savings plan with company match.</li><li>Paid time off and holidays.</li><li>Professional development opportunities.</li><li>Performance-based bonus based on position.</li></ul><div>
</div><div>
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.</div><div>
</div><div>
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.</div>
Pay Range: USD $56,100.00 - USD $95,500.00 /Yr.</div>

Analyst II

Plymouth Rock Assurance

<div>In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system.

RESPONSIBILITIES
<ul>
<li>Collect, analyze, and interpret data from various sources to generate reports and dashboards.</li>
<li>Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales.</li>
<li>Identify trends, patterns, and anomalies in data to provide actionable insights.</li>
<li>Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis.</li>
<li>Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores.</li>
<li>Provide insights to improve call center efficiency and customer experience.</li>
<li>Develop reports to monitor agent performance and call center KPIs.</li>
<li>Monitor and report on service levels, turnaround times, and customer feedback</li>
<li>Analyze underwriting metrics and workflows to identify areas for process improvement.</li>
<li>Create reports to track underwriting performance and efficiency.</li>
<li>Create reports to track sales performance and efficiency.</li>
<li>Develop dashboards and visualizations to track performance and identify opportunities for enhancement.</li>
<li>Analyze existing processes and automate manual functions through technology</li>
<li>Work closely with department heads and team members to understand data needs and reporting requirements.</li>
<li>Present findings and recommendations to stakeholders in a clear and actionable manner.</li>
<li>Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy.</li>
<li>Identify and implement best practices for data collection, analysis, and reporting.</li>
<li>Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness.</li>
<li>Serve as a backup programmer for the Client Letter system.</li>
<li>Program and debug client letters, run batch jobs, and resolve any related issues.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.</li>
<li>Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment.</li>
<li>Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).</li>
<li>Strong analytical skills with the ability to interpret complex data and present findings clearly.</li>
<li>Experience with call center metrics and underwriting processes is a plus.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Strong attention to detail and ability to work independently with minimal supervision.</li>
<li>Ability to manage multiple projects and deadlines effectively.</li> 
</ul>
SALARY RANGE

The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS &amp; BENEFITS
<ul>
<li>4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays</li>
<li>Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)</li>
<li>Annual 401(k) Employer Contribution</li>
<li>Free onsite gym and health center at our Woodbridge Location
</li><li>Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
</li><li>Robust health and wellness program and fitness reimbursements</li>
<li>Various Paid Family leave options including Paid Parental Leave</li>
<li>Tuition Reimbursement
</li></ul>ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.

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Customer Service Data Analyst

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