customer support assistant

Buraqstore(Women's Clothing Brand)

We are urgently hiring for a proactive and customer-focused Customer Support Assistant to join our team(Remote Job). The ideal candidate will be responsible for handling customer calls, confirming orders, tracking shipments, coordinating with courier partners, and performing accurate data entry. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities<ul><li>Attend inbound and outbound customer calls in a professional and courteous manner</li><li>Confirm customer orders and ensure all details are accurate</li><li>Check shipment tracking status and provide timely updates to customers</li><li>Coordinate with courier partners to ensure on-time delivery</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions and transactions</li><li>Perform data entry tasks with high accuracy and attention to detail</li><li>Follow up with customers to ensure satisfaction and issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal and written communication skills</li><li>Good problem-solving and coordination abilities</li><li>Basic computer proficiency (MS Office, email, CRM systems)</li><li>Ability to multitask and manage time effectively</li><li>Attention to detail and accuracy in data entry</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs31,000.00 per monthWork Location: Remote

Customer Support Assistant

FNA Truck Dispatch

About UsHK Technologies is a dynamic and growing organization committed to excellence and professionalism. We are seeking a highly organized and detail-oriented Administrative Assistant to support daily office operations and ensure smooth workflow across departments.Job SummaryThe Administrative Assistant (Night Shift) will provide administrative and clerical support to management and staff. The ideal candidate is proactive, organized, and able to manage multiple tasks efficiently.Key Responsibilities<ul><li>Manage phone calls, emails, and correspondence</li><li>Schedule meetings, appointments, and maintain calendars</li><li>Prepare reports, presentations, and documents</li><li>Maintain filing systems and office records</li><li>Order office supplies and manage inventory</li><li>Assist with data entry and basic bookkeeping tasks</li><li>Support management and staff with administrative duties</li></ul>Requirements<ul><li>Bachelors Degree</li><li>Proven experience in an administrative or office support role (preferred)</li><li>Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)</li><li>Strong organizational and multitasking skills</li><li>Excellent verbal and written communication skills</li><li>Attention to detail and problem-solving abilities</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional development opportunities</li><li>Supportive team environment</li><li>Opportunities for career growth</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsWork Location: In person

Customer support/Administrative assistant

Evercaring Pharmacy

We are looking for a Customer Service Assistant with 1&ndash;2 years of experience to handle customer queries and ensure a smooth support experience across WhatsApp, calls, and email.Key Responsibilities<ul><li>Respond to customer queries via WhatsApp/phone/email in a timely manner</li><li>Assist with order-related support: delivery status, address updates, returns/refunds, and complaints</li><li>Coordinate with internal teams (operations/logistics) to resolve issues</li><li>Maintain accurate customer and case records on Excel/CRM</li><li>Follow up until closure and ensure customer satisfaction</li></ul>Required Skills &amp; Experience<ul><li>1&ndash;2 years experience in customer support (mandatory)</li><li>Strong communication skills in Hindi + basic English</li><li>Comfortable using WhatsApp Web, Email, Excel (CRM experience is a plus)</li><li>Patient, polite, solution-oriented, and organised</li></ul>Work Details<ul><li>Location: Andheri East, Mumbai (Work from Office)</li><li>Timings: 9:00 AM &ndash; 6:00 PM</li><li>Weekly Off: Sunday</li><li>Salary: Up to ₹25,000/month (depends on experience &amp; interview)</li></ul>Job Types: Full-time, PermanentPay: ₹16,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Customer Service Assistant

Lab Supply Inc.

E-Commerce Operations &amp; Customer Experience AssistantPay: $50,000 per yearJob Type: Full-time, In-OfficeWhy You Should ApplyIf you&rsquo;re smart, organized, and looking for a role where you can actually learn and grow &mdash; not just punch a clock &mdash; this is a great opportunity.You&rsquo;ll work hands-on with real E-commerce operations across major platforms like Amazon, Walmart, and Shopify. This role matters. You&rsquo;ll support daily order flow, customer experience, and inventory coordination in a fast-paced environment where attention to detail and common sense are valued.This position is ideal for someone early in their career who wants exposure to E-commerce, operations, and logistics, and who takes pride in doing things the right way.About the RoleLab Supply/Exotic Animal Supply is looking for a reliable, detail-oriented E-Commerce Operations &amp; Customer Experience Assistant to support our online sales channels and operations team.You&rsquo;ll help manage orders, customer inquiries, reporting, and operational support across multiple E-commerce platforms. Prior E-commerce experience is helpful but not required &mdash; we&rsquo;re more interested in strong computer skills, organization, accountability, and a willingness to learn.Key Responsibilities<ul><li>Process and support daily E-commerce orders across Amazon, Walmart, Shopify, and other platforms</li><li>Provide professional customer service by responding to messages and resolving issues promptly</li><li>Track operational metrics and maintain accurate reports using Microsoft Excel</li><li>Monitor seller feedback, reviews, and Buy Box performance; open or escalate cases when needed</li><li>Assist with inventory coordination, product ordering, and shipment tracking</li><li>Organize and distribute shipping labels and assist with fulfillment coordination</li><li>Help with packing orders during peak volume periods as needed</li><li>Maintain detailed records of customer issues, resolutions, and open cases</li><li>Learn and work within systems such as Amazon Seller Central, Walmart Seller Center, Shopify, and ShipStation</li><li>Support the team wherever needed &mdash; flexibility and teamwork are important in this role</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree required (any field)</li><li>Strong customer service and communication skills</li><li>Proficiency with Microsoft Excel and Microsoft Office</li><li>Highly organized with strong attention to detail</li><li>Comfortable working in a fast-paced, high-volume environment</li><li>Able to follow direction while also taking initiative</li><li>Reliable, adaptable, and able to work well with a variety of personalities</li></ul>Preferred (Not Required)<ul><li>Experience with E-commerce platforms or online order processing</li><li>Familiarity with inventory management or logistics</li><li>Experience working in a dynamic or multi-channel environment</li></ul>Benefits<ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li><li>Flexible schedule</li></ul>Pay: From $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>How would you rate your Microsoft Excel skills?</li><li>Beginner (basic data entry only)</li><li>Intermediate (formulas, sorting, filters, basic reports) ✅</li><li>Advanced (pivot tables, VLOOKUP/XLOOKUP, complex formulas)</li><li>This role requires tracking orders, customer issues, and inventory details across multiple platforms. How do you typically stay organized when managing multiple tasks?</li><li>Tell us about a time you worked in a fast-paced environment with changing priorities. How did you handle it?</li><li>A customer messages upset about a delayed order that is outside your control. What would you do?</li><li>This role involves learning multiple E-commerce platforms. How comfortable are you learning new systems and software?</li><li>Very comfortable &mdash; I pick up systems quickly ✅</li><li>Somewhat comfortable</li><li>Not comfortable</li><li>Which best describes you?</li><li>I prefer very repetitive work with little change</li><li>I&rsquo;m comfortable with some change</li><li>I enjoy variety and figuring things out as I go ✅</li></ul>Work Location: In person

E-Commerce Operations & Customer Experience Assistant

Policybazaar.com

<div>
 
 
 
 Job Description
 
 
 
 
 
 
 
 
 
 Position:
 
 Assistant Manager - Service
 
 
 
 Level:
 
 Assistant Manager
 
 
 
 
 
 
 About Policybazaar:
 
 
 
 
 
 
 As India&rsquo;s largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.
 
 
 With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding ₹15,000 crore in FY24, we have established ourselves as a trusted name in insurance and financial protection. Our platform facilitates millions of insurance inquiries annually and features a wide range of products from over 50 insurance partners, covering health, life, motor, and corporate insurance solutions.
 
 
 To date, we have issued over 44.3 million policies and played a crucial role in protecting 9 million families against death, disease, and disability. Our 24x7 online support, combined with on-ground assistance from over 6,000 insurance advisors, ensures a seamless experience for our customers.
 
 
 With an average customer rating of 4.4 stars and more than 23 million app downloads, we are dedicated to fulfilling the Insurance Regulatory and Development Authority of India&rsquo;s (IRDAI) vision of "Har Family Hogi Insured by 2047." Whether it is policy issuance, claim settlement, or simply understanding your insurance needs better, we are here to help.
 
 
 Join us on our mission to make insurance simple, accessible, and effective for all.
 
 
 
 
 
 
 About the Job
 
 
 
 
 
 
 As an
 
 Assistant Manager - Operations (Customer Service)
 
 , you will be responsible for overseeing customer service operations, ensuring high-quality service delivery, and maintaining employee satisfaction. This role involves managing a team, driving process improvements, and collaborating with internal and external stakeholders to enhance customer experience. The ideal candidate should have strong leadership skills, problem-solving abilities, and experience in customer service management.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage operations seamlessly, ensuring timely
 
 SLA delivery
 
 and high levels of employee and customer satisfaction.
 </li>
 <li>
 Establish and maintain
 
 client relationships
 
 to drive engagement and operational efficiency.
 </li>
 <li>
 Oversee team performance by setting goals, optimizing resources, and ensuring effective execution of strategies.
 </li>
 <li>
 Monitor staff schedules, attendance, and productivity to ensure smooth operations.
 </li>
 <li>
 Conduct weekly and monthly client meetings to assess expectations and provide updates.
 </li>
 <li>
 Ensure closure of
 
 audit-related issues
 
 and compliance with operational standards.
 </li>
 <li>
 Identify and implement
 
 continuous process improvements
 
 to enhance efficiency.
 </li>
 <li>
 Coach and mentor
 
 Team Leads
 
 for better team management and employee engagement.
 </li>
 <li>
 Address and resolve internal customer queries in a timely manner.
 </li>
 <li>
 Act as the primary
 
 point of contact
 
 for business-specific challenges and solutions.
 </li>
 <li>
 Take on
 
 special projects
 
 as per business requirements.
 </li>
 </ul>
 
 
 
 
 
 ISMS Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
 </li>
 <li>
 Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
 </li>
 <li>
 Ensure the safeguarding of information in their possession;
 </li>
 <li>
 Accepts responsibilities for the operation and protection of information assets; and
 </li>
 <li>
 Perform the work as delegated by the by the Function Head
 </li>
 </ul>
 
 
 
 
 
 Desires Skills and Experience:
 
 
 
 
 
 <ul>
 <li>
 
 Team Management:
 
 Conduct meetings, performance reviews, and ensure employees meet performance targets.
 </li>
 <li>
 
 Employee Development:
 
 Hiring, coaching, and mentoring team members for success.
 </li>
 <li>
 
 Customer Service Expertise:
 
 Proven track record in managing customer service teams and operations.
 </li>
 <li>
 
 Performance Monitoring:
 
 Ability to calibrate employee performance, provide coaching, and ensure alignment with business objectives.
 </li>
 <li>
 
 Issue Resolution:
 
 Ability to identify and resolve performance-related challenges.
 </li>
 <li>
 Action-oriented, high integrity, and perseverance.
 </li>
 <li>
 Strong leadership and problem-solving skills.
 </li>
 <li>
 Ability to drive results and manage performance under pressure.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong external and management reporting capabilities.
 </li>
 </ul>
 
 
 
 
 
 What do we offer?
 
 
 
 
 
 <ul>
 <li>
 Opportunity to earn good incentives
 </li>
 <li>
 Endless growth opportunity
 </li>
 <li>
 GMC &ndash; Group Medical Coverage
 </li>
 <li>
 Group Personal Accident Insurance
 </li>
 <li>
 Gratuity
 </li>
 <li>
 Wellness Programs
 </li>
 <li>
 Give back to society through CSR
 </li>
 <li>
 Continuous talent enhancement program
 </li>
 <li>
 Childcare facility
 </li>
 <li>
 Tax Saving flexi benefits
 </li>
 </ul>
 
 
 
 
 
 
 We Are an Equal Opportunity Employer
 
 
 
 
 
 
 
 
 At our company, we firmly believe in upholding the principles of Equal Employment Opportunity (EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion, disability, or any other protected characteristic, have equal access to employment opportunities, fair treatment, and advancement within our organization.
 
 
 
</div>

Assistant Manager Customer Support

Summit Sothebys International Realty

<div>Visual Media Administrative Assistant &ndash; Customer Service &amp; Problem Solver 
The creative studio and media team at Summit Sotheby&rsquo;s International Realty is growing. Our in-house team of designers, photographers, and videographers works closely with agents across Utah to create thoughtful, high-quality marketing for the properties and communities we represent. 
We&rsquo;re looking for a Visual Media Administrative Assistant to help keep everything organized, scheduled, and running smoothly. This role is ideal for someone who enjoys bringing structure to creative environments and takes pride in making sure details are handled well. You&rsquo;ll manage calendars, coordinate shoot logistics, communicate with agents and clients, assist with billing and data entry, maintain digital files, and serve as a reliable point of contact for questions and support. 
You&rsquo;ll help ensure photographers are scheduled efficiently, agents know what to expect, timelines stay on track, and projects move forward without unnecessary friction. If you like solving problems, juggling schedules, and helping people feel taken care of, this could be a great fit. 
About You
<ul>
<li>Problem Solver- You stay steady when plans shift and enjoy finding practical solutions.</li>
<li>Scheduling and Logistics Focused- You&rsquo;re comfortable coordinating multiple calendars, confirming appointments, managing shoot details, and keeping everyone aligned.</li>
<li>Strong Phone and Communication Skills- You&rsquo;re clear, professional, and approachable when speaking with clients and team members.</li>
<li>Customer Service Mindset- You enjoy helping others and understand that responsiveness and follow-through matter.</li>
<li>Detail Oriented- You notice the small things and understand how important they are to the bigger picture</li>
<li>Collaborative- You work well with different personalities and communicate with patience and clarity.</li>
<li>Comfortable with Technology- You&rsquo;re confident using Google products and Microsoft Office and open to learning new systems.</li>
<li>Motivated to Grow- You&rsquo;re interested in building your skills and being part of a supportive, team-oriented environment.</li></ul> 


About the Job

Summit Sotheby&rsquo;s International Realty operates an in-house marketing and visual media team that supports agents throughout the state. This role plays an important part in keeping that operation organized and responsive.

You&rsquo;ll oversee the visual media schedule, coordinate shoots, confirm logistics with agents, align internal team members, and help ensure projects move from request to delivery smoothly. You&rsquo;ll manage scheduling adjustments, track details, assist with billing, and maintain organized digital systems. 
This position is based in Salt Lake City and runs Monday through Friday, 8:30 am to 5:00 pm. Compensation is based on experience, and full benefits are included. This role is in-office. 
Key Skills
<ul>
<li>Strong problem-solving abilities</li>
<li>Scheduling coordination and logistical organization</li>
<li>Professional phone communication</li>
<li>Customer service experience</li>
<li>Attention to detail</li>
<li>Comfort working with a variety of personalities</li>
<li>Proficiency in Google products and Microsoft Office</li></ul> 


To Apply

Please attach your resume, include your salary requirements, and feel free to submit a cover letter if you&rsquo;d like. You must be available Monday through Friday, 8:30 am to 5:00 pm. 
If you&rsquo;re someone who enjoys organizing moving pieces, supporting creative work behind the scenes, and being part of a steady, hardworking team, we&rsquo;d love to connect.</div>

Visual Media Administrative Assistant - Customer Service & Problem Solver

HR Ways

About the Company: ﻿Australia based educational company is providing a learning and skills to the young studentsRole Overview &ndash; Admin AssistantJob Purpose:This is a high-contact, fast-paced role that involves frequent parent calls and ongoing communication. You will be a key touchpoint for families &mdash; guiding, counselling, resolving concerns, and ensuring every child has a seamless learning experience. The role is demanding, with significant communication hours, but it offers rapid growth, meaningful impact, and a strong career path within the company. You will be a highly valued member of the FunFox team.Key Responsibilities:Parent Counselling &amp; Support:<ul><li>Conduct regular calls with parents to discuss student progress and provide constructive feedback.</li><li>Respond promptly to emails, WhatsApp messages, and phone calls.</li><li>Address concerns with empathy, clarity, and professionalism.</li><li>Build strong, trusting relationships with families.</li></ul>Proactive Communication:<ul><li>Reach out to parents with updates, reminders, and feedback.</li><li>Troubleshoot learning or scheduling challenges.</li><li>Ensure parents feel informed and supported at every stage.</li></ul>Scheduling &amp; Coordination:<ul><li>Assist in managing class schedules and parent coordination.</li><li>Ensure smooth day-to-day operational flow.</li></ul>Data Management:<ul><li>Maintain accurate parent and student records using Google Sheets.</li><li>Track communication, feedback, and scheduling updates.</li></ul>Process Improvement:<ul><li>Identify inefficiencies in support or administrative processes.</li><li>Suggest and implement improvements to streamline operations.</li></ul>Key Requirements:<ul><li>Prior experience in customer service, education support, counselling, or teaching (teaching experience is highly preferred).</li><li>Excellent written and verbal communication skills in English.</li><li>Strong empathy and emotional intelligence &mdash; someone who can actively listen and guide parents thoughtfully.</li><li>High responsiveness and comfort with heavy calling schedules.</li><li>Proficiency in Google Sheets.</li><li>Ability to multitask and stay organized in a fast-moving environment.</li><li>A proactive, solution-oriented mindset.</li></ul>Other Details:Experience:3 years Location: Remote from Karachi Working days &amp; timings: Monday to Friday(07:00 am to 03:00 pm) Benefits: Multiple BenefitsAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channelhttps://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ to stay updated or visit www.hrways.co to know more.&quot;Job Type: Full-timeWork Location: Remote

Admin Assistant | Educational Sector | Remote

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