customer support assistant

Phenix Salons Newport Plaza

Position OverviewWe are seeking a highly organized, dependable, and detail oriented Administrative &amp; Customer Support Assistant to support the daily operations of our growing business. This position serves as a central point of communication between customers, vendors, site managers, and internal staff.The ideal candidate is professional, resourceful, comfortable speaking with customers on the phone, and capable of managing multiple tasks simultaneously while maintaining excellent organization and follow through.Key Responsibilities:Customer Service &amp; Communication<ul><li>Answer incoming calls from our customer service line.</li><li>Assist customers with questions, concerns, and service requests.</li><li>Log all customer communications and maintain accurate records.</li><li>Respond to customer inquiries via email and phone in a timely and professional manner.</li><li>Escalate issues to management when necessary.</li></ul>Administrative Support<ul><li>Perform data entry and maintain accurate records.</li><li>Organize digital documents, files, and operational data.</li><li>Assist with maintaining spreadsheets, reports, and databases.</li><li>Ensure customer and vendor information is current and accurate.</li></ul>Vendor &amp; Repair Coordination<ul><li>Research vendors, contractors, and service providers.</li><li>Contact vendors to obtain information, pricing, availability, and service updates.</li><li>Coordinate repair requests and maintenance services.</li><li>Support site managers by scheduling, tracking, and following up on repair projects.</li><li>Maintain documentation related to maintenance and vendor communications.</li></ul>Supply Management<ul><li>Monitor inventory and office supply levels.</li><li>Place supply orders as needed.</li><li>Track deliveries and communicate order status to management.</li></ul>General Administrative Duties<ul><li>Assist management with special projects and operational initiatives.</li><li>Maintain organized records and ensure documentation is easily accessible.</li><li>Support process improvement and administrative efficiency efforts.</li><li>Perform other administrative duties as assigned.</li></ul>Qualifications:Required<ul><li>Excellent verbal and written communication skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to multitask and prioritize effectively.</li><li>Proficiency with Microsoft Office and Google Workspace.</li><li>Comfortable learning new software and technology platforms.</li><li>Professional phone etiquette.</li><li>Strong attention to detail.</li><li>Reliable internet connection and computer skills.</li></ul>Preferred<ul><li>Previous customer service experience.</li><li>Administrative assistant, office assistant, or virtual assistant experience.</li><li>Experience coordinating vendors, maintenance, or service requests.</li><li>Familiarity with spreadsheets and data management.</li></ul>Ideal Candidate Traits<ul><li>Dependable and punctual.</li><li>Self-motivated and proactive.</li><li>Strong problem solving skills.</li><li>Calm under pressure.</li><li>Excellent follow up and communication habits.</li><li>Able to work independently with minimal supervision.</li></ul>Pay: $18.00 per hourPeople with a criminal record are encouraged to applyWork Location: Remote

Administrative & Customer Support Assistant

<div>Responsibilities:

Job Summary: As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles. 
 
Key Responsibilities &amp; Essential Functions:
Customer Service:<ul><li>
Assists in unloading merchandise from baskets</li><li>
Packages groceries; assists customers in transporting / unloading groceries to their vehicles</li><li>
Assists customers in locating merchandise</li></ul>
Stocking / Sanitation:<ul><li>
Gathers baskets and picks up trash inside and outside Store</li><li>
Maintains and stocks bag areas</li><li>
Returns products to proper locations</li><li>
Stocks and stages bags; stocks check stand supplies</li><li>
Distributes Buddy bucks to registers, replaces anti-fatigue mats</li><li>
Does Carts &amp; Parts basket relocation and power-washing basket relocation for department setup</li><li>
Performs red basket fill up / retrieval</li><li>
Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety</li></ul> 
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. 
 
Qualifications &amp; Key Requirements: 
 
Work Experience: 
Knowledge/Skills/Abilities:<ul><li>
Ability to work in a fast-paced environment - Required</li><li>
Ability to work with customers and stay attentive to their needs - Required</li><li>
Ability to maintain a high level of productivity and efficiency standards - Required</li></ul> 
Education:
Licenses/Certifications:<ul><li>
Completion of Company Orientation and Basics of Safety training (upon hire)</li></ul> 
Physical Demands &amp; Working Conditions:<ul><li>
Function in a fast-paced, retail environment, in detailed and precise tasks</li><li>
Work with Customers, staying attentive to their needs</li><li>
Constantly reach at waist, grasp</li><li>
Frequently stand, walk</li><li>
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements</li><li>
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions</li><li>
Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)</li>
While there may be exceptions, the measurements noted are generally defined as<li>-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day</li><li>
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.</li></ul> 
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Last revised: 1/1/2019</div>

Waco 04 (19th St) Service - Customer Service Assistant - Part time

Temple 02 (31st St) Service - Customer Service Assistant - Part Time

State of Ohio

<div><div>Ohio Department of Public Safety &ndash; Bureau of Motor Vehicles/Titles Support Services 
Report in Location: 1970 West Broad Street, Columbus, OH 43223 
Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
***This position is currently remote (work from home) but can be subject to change to regular, in-office work***<div>
Perks of Working for the Ohio Department of Public Safety 
<ul><li>Multiple pay increases over the first years of service!</li><li>Free Parking!</li><li>Free Gym Access &amp; Walking Path!</li><li>Daycare On-site!</li><li>Cafeteria On-site!</li></ul></div>
What You'll Do as a Customer Service Assistant 2<ul><li>Respond to inquiries, requests for information &amp;/or complaints that require in-depth knowledge of applicable laws, rules, policies &amp; procedures as they pertain in given situation:</li><li>Greet &amp; respond to in-person, telephone &amp;/or written inquiries in a professional, courteous, friendly, respectful &amp; timely manner to ensure positive internal &amp;/or external customer service;</li><li>Listen carefully to internal &amp;/or external customer questions &amp;/or concerns &amp; ask appropriate follow-up questions to verify understanding;</li><li>Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;</li><li>Follow up to ensure all of the customer&rsquo;s questions &amp;/or concerns have been thoroughly answered;</li><li>Respond to inquiries received from the Cisco Finesse phone system;</li><li>Maintain unit standards &amp; procedures as outlined within the section;</li><li>Respond to live chat e-mail &amp; mail from the general public &amp; all other constituents;</li></ul> 
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
<ul>
<li>Medical Coverage</li>
<li>Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period</li>
<li>Paid time off, including vacation, personal, sick leave and 11 paid holidays per year</li>
<li>Childbirth, Adoption, and Foster Care leave</li>
<li>Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)</li>
<li>Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) &amp; Optional Deferred Compensation (Ohio Deferred Compensation)</li>
</ul>
<ul><li>Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.</li></ul>
Qualifications
9 mos. trg. or 9 mos. exp. in office practices &amp; procedures;
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.<ul><li>Or equivalent of Minimum Qualifications for Employment noted above.</li></ul>
Helpful Tips for Applying: 
1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write &quot;see attached resume&quot;. 
2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 
3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either &quot;No&quot; or &quot;N/A&quot;. 
 
Job Skills: Customer Service
Supplemental Information
UNUSUAL WORKING CONDITIONS 
May be confined to desk answering telephone for 6.5 &ndash; 7 hours per day; may work second or third shift &amp; weekends in units with 24 hour/7 days per week operations.
Background Check Information<ul><li>A BCI/FBI fingerprint check, and background check, may be required on all selected applicants.</li></ul>
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.</div></div>

Customer Service Assistant 2

Highfy Private Limited

Customer Support Executive (FEMALES ONLY)Company: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 60,000 &ndash; 65,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Female Only</li><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>09:00 AM &ndash; 06:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

Customer Support Executive

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li><li>
Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li><li>
Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li><li>
Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li><li>
Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li><li>
Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li><li>
Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li></ul> 

Requirements 
<ul><li>
Candidate should be minimum O/A Level and above to graduate level.</li><li>
Minimum of 2 year experience with Amazon and/or customer service environment.</li><li>
Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li><li>
Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li><li>
Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li><li>
Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li><li>
Demonstrated experience working with cross departmental teams with proven collaboration skills.</li><li>
Flexible to work on case triaging and escalation handling.</li>
Excellent written and verbal communication skills, British /American Accent 
<li>
</li></ul> 
 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Nedo Pakistan

Introduction:Dhaga Apparels is a contemporary apparel brand focused on delivering stylish, high-quality clothing that blends modern trends with everyday comfort. With attention to detail, premium fabrics, and thoughtful designs, Dhaga Apparels aims to create versatile pieces that elevate everyday wardrobes. Our mission is to provide customers with fashionable, reliable, and accessible clothing while ensuring a seamless and enjoyable shopping experience.Job Responsibilities:<ul><li>Respond promptly to customer inquiries through social media, WhatsApp, email, and phone, ensuring a professional and friendly brand experience.</li><li>Assist customers with product information, sizing guidance, order placement, and general queries related to Dhaga Apparel products.</li><li>Handle order tracking, delivery updates, returns, exchanges, and complaint resolution in a timely manner.</li><li>Maintain accurate records of customer interactions, feedback, and complaints in the support system.</li><li>Coordinate with the sales, warehouse, and logistics teams to resolve order or delivery issues.</li><li>Ensure high customer satisfaction by providing clear communication and proactive follow-ups.</li><li>Identify recurring customer issues and share feedback with management to improve products and services.</li></ul>Skills:<ul><li>Customer Handling</li><li>Customer Satisfaction</li><li>Communication &amp; Coordination</li><li>Time Management</li><li>Basic MS Office Proficiency (Excel, Outlook, Word)</li></ul>Job Location:I.I Chundrigar Road, Karachi.Timings:<ul><li>Monday &ndash; Friday (09:00 AM &ndash; 06:00 PM), Alternate Saturday (09:00 AM &ndash; 05:00 PM)</li><li>Gender: Female</li><li>Minimum Education: Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (preferred).</li><li>Experience: 1 &ndash; 2 years (Customer Support or Coordination role preferred)</li></ul>Work Location: In person

Customer Support Executive - Female

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Administrative & Customer Support Assistant

Waco 04 (19th St) Service - Customer Service Assistant - Part time

Temple 02 (31st St) Service - Customer Service Assistant - Part Time

Customer Service Assistant 2

Customer Support Executive

Customer Support Executive

Customer Support Executive - Female