customer support assistant

Uma Ornaments

Job Title: Customer Support AssistantLocation: Uma Ornaments, Andheri, Mumbai Salary: &#8377;20,000 &ndash; &#8377;25,000 per month CTCEmployment Type: Full-Time Company: Uma OrnamentsJob Description:Uma Ornaments is seeking a dedicated and customer-oriented Customer Support Assistant to join our growing team. The ideal candidate will serve as the primary point of contact between the company and its customers, ensuring smooth communication, efficient order processing, and prompt issue resolution. This role requires strong interpersonal skills, a customer-first approach, and the ability to multitask in a fast-paced jewellery manufacturing environment.Key Responsibilities:<ul><li>Customer Inquiries: Respond to customer queries via phone, email, and in-person, offering prompt and helpful assistance.</li><li>Order Management: Assist with entering and tracking customer orders in the system, ensuring accuracy and timely processing.</li><li>Product Information: Provide up-to-date details on product availability, pricing, and specifications.</li><li>Complaint Resolution: Address and resolve customer complaints professionally and efficiently.</li><li>Coordination: Liaise with internal teams including production and logistics to ensure timely product delivery.</li><li>Customer Feedback: Collect, document, and share customer feedback to help improve service and product offerings.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proven experience in a customer support or service role, preferably within the jewellery industry.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and a customer-centric mindset.</li><li>Proficiency in MS Office Suite and customer management systems.</li><li>Ability to perform under pressure and manage multiple priorities efficiently.</li></ul>Preferred Qualifications:<ul><li>Prior experience working in a jewellery firm or a similar industry.</li></ul>How to Apply:Interested candidates can share their CV via: Email: hr@umaornaments.com WhatsApp: 88280 07902Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Experience:<ul><li>Customer Support Assistant: 2 years (Required)</li></ul>Location:<ul><li>Andheri, Mumbai, Maharashtra (Required)</li></ul>Work Location: In person

Customer Support Assistant

IT Empire Private Limited

Job Title: Customer Support AssistantLocation: Peoples colony 2, Faisalabad Job Type: Full-TimeJob Summary:We are looking for a Customer Support Assistant to provide excellent service and support to our customers. The ideal candidate will handle inquiries, resolve issues, and ensure customer satisfaction by delivering prompt, professional, and friendly assistance across various communication channels.Key Responsibilities:<ul><li>Respond to customer queries via phone calls, emails, live chat, or social media.</li><li>Provide accurate information about products, services, and company policies.</li><li>Assist customers in placing orders, processing payments, or resolving account-related issues.</li><li>Handle complaints with professionalism and escalate complex cases to the relevant department.</li><li>Maintain detailed records of customer interactions, feedback, and actions taken.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied with the service.</li><li>Collaborate with internal teams to address recurring concerns and improve customer experience.</li><li>Meet or exceed daily/weekly performance targets for response time, resolution rate, and customer satisfaction.</li></ul>Requirements:<ul><li>High school diploma or equivalent; Bachelor&rsquo;s degree in Business, Communication, or related field preferred.</li><li>Previous experience in customer service, call center, or client support roles is a plus.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Ability to remain calm and professional under pressure.</li><li>Proficiency in using CRM software, Microsoft Office, and email/chat tools.</li><li>Flexible to work in rotational shifts, weekends, or holidays if required.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Faisalabad Peoples Colony No.2: Reliably commute or planning to relocate before starting work (Required)</li></ul>Location:<ul><li>Faisalabad Peoples Colony No.2 (Required)</li></ul>Work Location: In person

Horizon Tech

We are seeking a proactive and detail-oriented Virtual Assistant to support invoicing, customer engagement, and payment follow-ups. The ideal candidate will maintain strong client relationships while ensuring timely collection of dues. This role requires persistence, organizational skills, and the ability to manage customer records effectively using CRM systems.Must Haves<ul><li>Proven experience in invoicing, accounts receivable, or customer follow-ups.</li><li>Strong communication and relationship management skills.</li><li>Persistent, results-driven approach to recovering outstanding dues.</li><li>Proficiency with CRM systems and office tools (MS Office / Google Workspace).</li><li>Highly organized with the ability to prioritize and manage multiple tasks.</li></ul>Preferred Experience<ul><li>Prior experience in printing, signage, or service-based industries.</li><li>2-3 years of experience in a customer-facing, finance, or administrative support role.</li></ul>Responsibilities<ul><li>Prepare and send invoices to customers via email.</li><li>Conduct regular follow-ups on outstanding payments to ensure timely collections.</li><li>Manage and maintain professional communication with customers.</li><li>Track overdue accounts and provide regular status updates.</li><li>Maintain accurate and updated customer records in the CRM system.</li><li>Send bulk email reminders and updates to customers when required.</li><li>Generate reports on invoices, payments, and collection progress.</li></ul>Other Details<ul><li>Job Timings: Onsite, evening night shift following US EST.</li><li>Office Location: Off Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in an onsite evening night shift role?</li><li>What will be your expected salary? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li> invoicing, accounts receivable, or customer follow-ups.: 3 years (Required)</li><li>CRM systems and office tools (MS Office / Google Workspace).: 3 years (Required)</li><li>printing, signage, or service-based industries.: 3 years (Required)</li><li>customer-facing, finance, or administrative support role.: 3 years (Required)</li><li>Prepare and send invoices to customers via email.: 3 years (Required)</li><li> professional communication with customers.: 3 years (Required)</li><li>overdue accounts and provide regular status updates.: 3 years (Required)</li><li>accurate and updated customer records in the CRM system.: 3 years (Required)</li><li>Generate reports on invoices, payments, collection progress.: 3 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Virtual Assistant - Invoicing & Accounts

TropiBrand Inc

Our CompanyAt TropiBrand, we don&rsquo;t just do marketing&mdash;we create culture. As our Customer Support Assistant, you&rsquo;ll be the first point of contact for our clients, helping them feel supported and cared for while being part of a fast-growing, creative team in sunny Miami. It&rsquo;s about building relationships and contributing to a company that values innovation, collaboration, and personal growth.Job Overview We are seeking a motivated and detail-oriented Communications Assistant to join our dynamic team. In this role, you will support various communication initiatives, including public relations, media relations, and social media management. The ideal candidate will possess strong writing and editing skills, a keen eye for detail, and a passion for effective communication. This position is perfect for individuals looking to gain hands-on experience in the field of communications while contributing to impactful projects.Responsibilities<ul><li>Support media relations efforts by maintaining contact lists and tracking media coverage.</li><li>Conduct research to gather information for various communication projects.</li><li>Help manage social media accounts by creating engaging content and monitoring interactions.</li><li>Collaborate with team members on marketing and public relations strategies.</li><li>Maintain organized records of communications activities and outcomes.</li></ul>Requirements<ul><li>Strong writing skills with a focus on clarity and engagement.</li><li>Excellent communication skills, both verbal and written.</li><li>Familiarity with social media management tools and strategies.</li><li>Ability to conduct thorough research and synthesize information effectively.</li><li>Strong proofreading and editing capabilities.</li><li>A proactive attitude with the ability to work independently as well as part of a team. Join us in making a difference through effective communication!</li></ul>Job Type: Full-timePay: $893.74 - $1,076.33 per weekWork Location: In person

Communications Assistant

Excellence Delivered

Read the JD carefully (Its not Digital Marketing role)We are looking for a reliable and detail-oriented Chat Support Assistant / SMS Marketing Coordinator to support the execution of digital outreach campaigns and lead engagement initiatives. The ideal candidate will be responsible for managing outgoing communications, responding to inbound messages, organizing lead information, and ensuring campaign processes run smoothly.Job Details:<ul><li>Office Timing: 6 PM to 3 AM (Pakistan Time)</li><li>Starting Salary: 50,000/- PKR</li><li>Job Type: Full Time (On-Site)</li></ul>Responsibilities:<ul><li>Assist in execution of marketing campaigns including Text Marketing, SMM and other out bound marketing campaigns.</li><li>Respond all the incoming leads from Text Marketing, and Social Media.</li><li>Conduct data analysis to track campaign performance, identify trends, and make data-driven recommendations for improvement.</li><li>Manage and maintain marketing databases, ensuring accuracy and completeness of customer information.</li><li>Coordinate with internal teams to gather and analyze data, and provide insights to inform marketing strategies and decision-making.</li><li>Stay updated on industry trends, best practices, and emerging technologies in digital marketing and data analysis.</li><li>Motivated to work on same task for long periods.</li></ul>Requirements:<ul><li>Excellent written communication and interpersonal skills</li><li>Strong attention to detail and ability to follow structured workflows</li><li>Comfortable with digital tools, spreadsheets, and CRM basics</li><li>Experience required is 0 to 6 months</li><li>Fresh graduates are encouraged to apply</li></ul>Perks:<ul><li>Complimentary evening meal</li><li>Monthly performance bonus</li></ul>Note:<ul><li>An on-site test will be conducted to assess English communication skills.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Would you be comfortable working onsite at Johar Town during the night shift (6 PM &ndash; 3 AM)?</li><li>Can you join immediately? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Chat Support Assistant

Rightways Air Logistics, Pvt Ltd

Customer Support Executive Job Description TemplateWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service .To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Customer Support Executive Responsibilities:<ul><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li></ul>Customer Support Executive Requirements:<ul><li>A bachelor&rsquo;s degree in administration or a related field.</li><li>A minimum of 6 Months experience.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Knowledge of CRM systems.</li><li>Computer skills (Excel knowledge is must)</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul>Job Type: Full-timePay: &#8377;14,000.00 - &#8377;15,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Logistics: 1 year (Preferred)</li><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Support Executive

ThinkingIT Corp.

<div>Company: Thinking IT Corp
Employment Type: Full-time (Remote)
Working Hours: 8:00 PM &ndash; 3:00/4:00 AM GMT+4 (40 hours per week)
Job Description:
Thinking IT Corp is seeking a Sales &amp; Marketing Assistant to contribute to the promotion and sales of our digital gaming platforms. The ideal candidate will demonstrate enthusiasm, reliability, and proficient English communication skills. Prior experience is not a prerequisite for this role.
Responsibilities:<ul>
<li>Promote our gaming platforms online.</li>
<li>Engage with prospective customers and finalize sales.</li>
<li>Respond to inquiries and provide user assistance on platforms such as Discord, Telegram, etc.</li>
<li>Conduct client follow-ups and offer basic support.</li>
<li>Collaborate closely with the team to enhance marketing strategies.</li>
</ul>Requirements<ul>
<li>Proficient English communication skills (written &amp; spoken).</li>
<li>Availability to work night shifts (8 PM &ndash; 3 or 4 AM).</li>
<li>Fundamental computer and internet literacy.</li>
<li>Demonstrated interest in gaming and digital platforms.</li>
<li>No prior experience required.</li>
</ul>Benefits<ul>
<li>Flexibility of remote work.</li>
<li>Consistent weekly working hours (40 hours).</li>
<li>Opportunities for career advancement within the gaming industry.</li>
<li>Performance-based incentive bonuses.</li>
<li>A collaborative and supportive team environment.</li>
<li>Paid Time Off</li></ul></div>

Night Shift Sales and Marketing Assistant

Search 10000+ Customer support assistant jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 customer support assistant jobs NEAR_ME

Customer Support Assistant

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Night Shift Sales and Marketing Assistant