customer support assistant

<div>Responsibilities:

Job Summary: As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles. 
 
Key Responsibilities &amp; Essential Functions:
Customer Service:<ul><li>
Assists in unloading merchandise from baskets</li><li>
Packages groceries; assists customers in transporting / unloading groceries to their vehicles</li><li>
Assists customers in locating merchandise</li></ul>
Stocking / Sanitation:<ul><li>
Gathers baskets and picks up trash inside and outside Store</li><li>
Maintains and stocks bag areas</li><li>
Returns products to proper locations</li><li>
Stocks and stages bags; stocks check stand supplies</li><li>
Distributes Buddy bucks to registers, replaces anti-fatigue mats</li><li>
Does Carts &amp; Parts basket relocation and power-washing basket relocation for department setup</li><li>
Performs red basket fill up / retrieval</li><li>
Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety</li></ul> 
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. 
 
Qualifications &amp; Key Requirements: 
 
Work Experience: 
Knowledge/Skills/Abilities:<ul><li>
Ability to work in a fast-paced environment - Required</li><li>
Ability to work with customers and stay attentive to their needs - Required</li><li>
Ability to maintain a high level of productivity and efficiency standards - Required</li></ul> 
Education:
Licenses/Certifications:<ul><li>
Completion of Company Orientation and Basics of Safety training (upon hire)</li></ul> 
Physical Demands &amp; Working Conditions:<ul><li>
Function in a fast-paced, retail environment, in detailed and precise tasks</li><li>
Work with Customers, staying attentive to their needs</li><li>
Constantly reach at waist, grasp</li><li>
Frequently stand, walk</li><li>
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements</li><li>
Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions</li><li>
Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)</li>
While there may be exceptions, the measurements noted are generally defined as<li>-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day</li><li>
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.</li></ul> 
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Last revised: 1/1/2019</div>

Waco 04 (19th St) Service - Customer Service Assistant - Part time

Temple 02 (31st St) Service - Customer Service Assistant - Part Time

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Good Verbal Urdu Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

SYBEXLAB Pvt Ltd.

We are looking for Chat Support Executives who can manage multi-domain chat and email support efficiently during the night shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process.Key Responsibilities:Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes.Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary.Support the on-shift Customer Support representative during high chat volumes.Handle email support for assigned domains, ensuring responses are accurate, timely, andaligned with CSAT targets.Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift.Collaborate with the team during periods of high email volume, as directed by the Manager.Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience.Provide operational support during peak seasons based on domain requirements.Proactively identify recurring customer issues and suggest actionable improvements toprocesses .Location: DHA Phase 6Shift: Night ShiftPay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Chat Support Executive

marked

Job Title: Customer Support Executive Job Timings: 8:00 AM till 4:00 PM/4:00 PM till 12:00 AM Location: G-6/2, Blue Area, Islamabad Job Setting: 6 days week, Full-time, Onsite.Responsibilities<ul><li>Respond to customer queries through chat, email, and support tickets.</li><li>Help customers solve issues quickly and professionally.</li><li>Use CRM and ticketing tools to manage customer conversations.</li><li>Basic understanding of software issues, logs, APIs, or SQL is a plus.</li><li>Learn new product features quickly and guide customers properly.</li><li>Maintain help articles and document common customer issues for the product team.</li><li>Follow company response and resolution timelines (SLAs).</li><li>Work closely with internal teams to improve customer experience.</li></ul>RequirementsPreferred degrees: BBA, BCA, B.Com, B.Sc (IT/Computer Science), or Engineering (B.Tech/B.E.) &mdash; especially for technical support roles.Relevant fields of study: Computer Science, Information Technology, Business Administration, Communications, or Customer Relationship Management.<ul><li>Bachelor&rsquo;s degree required</li><li>Preferred fields: Computer Science, IT, Business Administration, Communications, or related fields</li><li>Experience in SaaS or software customer support will be preferred</li><li>Strong English communication skills (written and spoken)</li><li>Good problem-solving and learning attitude</li><li>Familiarity with tools like Zendesk, HubSpot, Salesforce, or similar platforms is a plus</li><li>Certifications like Google IT Support, ITIL, HDI, or CompTIA are a plus</li><li>Ability to work in a fast-paced environment and learn quickly</li></ul>Language requirement: Strong proficiency in English (written + spoken); additional languages are a bonus for global SaaS companies.Benefits &amp; Perks<ul><li>Professional growth in a fast-growing SaaS company.</li><li>Modern office environment at The Hive, Blue Area Islamabad.</li><li>Opportunity to work with international SaaS products and customers.</li><li>Hands-on learning and career development.</li><li>Supportive and growth-focused team culture.</li><li>Performance-based growth opportunities and promotions.</li></ul>Ability to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable doing 6 days a week shift?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Faisal Movers Express

We are Hiring Customers Support OfficerCompany: Faisal Movers GroupLocation: Kalma Chowk, LahoreFaisal Movers Group is looking for a motivated and customer oriented Customer Support Officer to join our team.Requirements:Intermediate (FA/FSc/ICS/I.Com) or equivalent qualificationMinimum 2 years of relevant experienceCall center experience will be preferredStrong communication and customer handling skillsAbility to resolve customer queries in a professional mannerBasic computer proficiencyWhat We Offer:Market Competitive SalaryCareer Growth OpportunitiesProfessional Working EnvironmentInterested candidates are encouraged to send their resumes to:musaddiq@faisalmovers.comWork Location: In person

Customers Support Officer

Sameer Sain

Online Orders &amp; Customer Support ExecutiveLocation: KarachiJob Description:We are looking for a responsible and organized person to manage our online orders and customer communications.Key Responsibilities:Process and manage daily online orders.Communicate with customers through WhatsApp, phone calls, and social media.Confirm orders and follow up with customers.Coordinate with the dispatch/courier team for timely deliveries.Handle customer inquiries, complaints, and returns professionally.Update order records and maintain accurate customer data.Track pending orders and ensure timely completion.Monitor stock availability and coordinate with the team when items are low.Prepare daily order and sales reports.Maintain a high level of customer satisfaction through excellent service.Requirements:Strong communication and customer service skills.Good English and Urdu communication.Basic computer skills (Excel, email, online systems).Ability to manage multiple orders and tasks efficiently.Experience in e-commerce, online sales, or customer support is preferred.How to Apply:Preferred Skills:Experience with Shopify, Daraz, or other e-commerce platforms.Knowledge of courier booking and shipment tracking.Ability to handle social media inboxes and customer chats.Pay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Online Orders & Customer Support Executive

Search 10000+ Customer support assistant jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 customer support assistant jobs Near Me

Waco 04 (19th St) Service - Customer Service Assistant - Part time

Temple 02 (31st St) Service - Customer Service Assistant - Part Time

Customer Support Executive

Chat Support Executive

Customer Support Executive

Customers Support Officer

Online Orders & Customer Support Executive