customer support associate

Hazen Technologies Inc.

<div>Job Location: Gulberg, Lahore, Pakistan (Onsite)
Work Schedule: Full-time | 10:00 am 07:00 pm PKT
BPO Data Processing Associate
will be providing exceptional back-end support services to our USA clients. You will be expected to take full ownership of your work, ensuring timely, accurate, and high-quality service delivery. Through continuous learning programs, you will enhance your skills, enabling you to consistently meet client needs, expectations and drive satisfaction. Strong collaboration and learning ability will be a key factor in successfully achieving these goals. 
Key Responsibilities:<ul><li>
Data Entry and Accuracy: Perform high-volume data entry tasks with speed and precision.</li><li>
Planning and Organizing: Develop clear, actionable plans to achieve daily targets while managing resources efficiently.</li><li>
Problem Analysis and Solutions: Identify and analyze client issues, providing practical solutions.</li><li>
Analytical Reporting: Prepare detailed reports using Excel and other MS Office tools, ensuring accuracy.</li><li>
Collaboration and Teamwork: Work closely with internal teams, ensuring open communication and shared responsibility to meet common goals.</li><li>
Client Communication: Provide clear, effective communication via email (Outlook) and MS Teams, addressing client queries and resolving issues promptly.</li><li>
Interpersonal Skills: Foster positive relationships with clients and team members, contributing to a harmonious work environment.</li><li>
Execution Excellence: Ensure high-quality service delivery, focusing on speed, efficiency, and accuracy to meet client expectations.</li><li>
Error Minimization: Implement strategies to reduce mistakes and maintain high data quality, while being regularly monitored for performance.</li><li>
Client Service Excellence: Handle complex client queries, ensuring their resolution within established timeframes.</li><li>
Daily Work Management: Ensure all tasks are completed efficiently, managing deadlines (daily usually) and workloads effectively.
</li><li>Ownership and Initiative: Take responsibility for tasks, proactively identifying issues and working to solve them without the need for constant supervision.</li><li>
Continuous Learning: Demonstrate a commitment to ongoing professional development and quick adaptation to new tools and technologies.</li></ul>
Core Competencies:<ul><li>
Data Entry: Data entry with good speed</li><li>
Planning, Organizing &amp; Execution Excellence: Ability to effectively organize tasks, resources, and timelines for optimal service delivery.</li><li>
Collaboration &amp; Teamwork: Strong teamwork skills to achieve common goals, ensuring smooth collaboration with internal and external stakeholders.</li><li>
Effective Communication: Ability to convey information clearly and professionally through verbal and written communication.</li><li>
Interpersonal Skills: Building positive relationships within the team and with clients.</li><li>
Critical Thinking &amp; Problem Solving: Analyze and evaluate client issues, providing practical, well-reasoned solutions.</li><li>
Ownership &amp; Initiative: Taking accountability for assigned tasks, driving results proactively, and solving problems efficiently.</li></ul>
Education/ Qualifications:<ul><li><ul><li>
14 years degree preferably16 years undergraduate degree completed in any field including business, Commerce, Mass Communication preferably in English Literature</li><li>
Fresh or experience candidates preferably in the BPO industry like Data processing, Call Center, Customer Support role for US clients will be preferred</li><li>
Good English communication skills (written and spoken)</li><li>
Good thought process and critical thinking.</li><li>
Good analytical skills.</li><li>
Good expertise using Microsoft Office (Excel and Outlook)</li><li>
Effectively handle the emails &amp; tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.</li><li>
Candidate should be responsible and dependable.</li><li>
Good collaboration and teamwork abilities required.</li><li>
Passionate and long -terms plans to work in BPO Career.</li><li>
Candidates currently under study are not eligible for this job.</li></ul></li></ul>
About Hazen Technologies Inc.
Hazen Technologies Inc. started its journey in 2017, headquarter in Parkland, Florida, USA with a vision to bring positive difference in businesses. HazenTech is a digital transformation services company. We help companies evolve &amp; optimize their business processes for the modern and always connected world taking full advantage of cloud technologies. We specialize in business workflows, integrations and business intelligence for healthcare, hospitality and financial industries.
Keeping in view the tremendous growth of HazenTech over the last few years, company opened new offshore office in Lahore, Pakistan in 2020. Office is successfully catering the increased demand of its services in Business Process Outsourcing, Enterprise Application Development, Cloud Enablement, Business Intelligence, and B2B Integration. Spacious, comfortable, and state-of-the-art office is especially designed to help our employees so that they could focus and deliver the best results efficiently and effectively. Our new office is not only aligned with our current and future growth plans but is a result of our employees and customers successes and faiths.
Website: http://www.hazentech.com
Specialties: Digital Transformation, Business Process Optimization, Systems Integration, Business Intelligence, Cloud Enablement, azure, LogicApps, Biztalk Server, SSIS, SSRS, Power BI, and Web Development.</div>

Junior BPO Associate (Data Processing)

Trans Global Services

Job Title: Customer Support Representative (CSR) &mdash; InternationalCompany: Trans Global Services (TGS) Location: Onsite Shift: Night Shift Experience: 6 months &ndash; 2 years (Customer Support / Call Center preferred) Salary: Market CompetitiveJob DescriptionTrans Global Services is looking for a customer-focused Customer Support Representative (CSR) to handle inbound and outbound customer interactions for international clients. The role involves providing accurate information, resolving customer concerns, and ensuring a positive service experience through professional communication.Key Responsibilities<ul><li>Answer inbound calls, emails, and chats from international customers</li><li>Resolve customer queries, complaints, and service requests effectively</li><li>Provide accurate information about services, processes, and policies</li><li>Maintain proper documentation of customer interactions in CRM</li><li>Escalate complex issues to the relevant department when required</li><li>Follow quality standards, scripts, and service guidelines</li><li>Maintain a professional and courteous tone at all times</li></ul>Requirements<ul><li>Prior experience in customer support, call center, or service roles preferred</li><li>Strong spoken and written English communication skills</li><li>Good problem-solving and listening abilities</li><li>Ability to handle customers patiently and professionally</li><li>Willingness to work in night shifts</li><li>Basic computer and CRM knowledge</li></ul>What We Offer<ul><li>Competitive salary and stable employment</li><li>Training and skill development programs</li><li>Career growth within customer support and operations</li><li>Supportive team and professional environment</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (CSR) — International

SoftSquare

<div>
 
 Job Description
 
 
 
 We are seeking a Customer Support &amp; Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
 
 
 
 Qualification:
 
 Diploma or Bachelor&rsquo;s Degree
 
 
 
 Experience:
 
 1-2 years
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
 </li>
 <li>
 Provide timely and accurate information regarding products, services, and policies.
 </li>
 <li>
 Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
 </li>
 <li>
 Document customer interactions in the CRM system and track follow-up actions.
 </li>
 <li>
 Identify and suggest improvements to processes to enhance the customer experience.
 </li>
 <li>
 Collaborate with other team members and departments to ensure a smooth customer experience.
 </li>
 <li>
 Stay updated on product and service updates to provide accurate support.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Diploma or Associate&rsquo;s or Bachelor Degree
 </li>
 <li>
 1-2 years of customer service experience
 </li>
 <li>
 Proficiency in CRM systems
 </li>
 <li>
 Strong communication skills (verbal and written)
 </li>
 <li>
 Ability to resolve customer issues
 </li>
 <li>
 Excellent problem-solving and multitasking abilities
 </li>
 <li>
 Familiarity with customer support software and ticketing systems
 </li>
 <li>
 Positive customer-focused attitude
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Maintain professionalism in high-pressure situations
 </li>
 </ul>
</div>

Customer Support & Dispatch Specialist

Planlab Solutions

Please read the job description carefully before applying to ensure your qualifications and availability align with the role.Location: Model Town Link Road, Lahore Shift Timing: 12:00/1:00 PM onwards (9-hour shift) Type: Full-time | On-siteAbout the Role: PlanLab Solutions is seeking a highly motivated, customer-focused, and fluent English speaker to join our dynamic support team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences across email, live chat, and phone channels while assisting international clients with professionalism and empathy.This is not a sales or commission-based position &mdash; we focus on providing quality customer support and building long-term relationships.Key Responsibilities<ul><li>Manage and respond to customer inquiries via email, live chat, and phone in a timely and professional manner.</li><li>Resolve customer issues and complaints by identifying root causes, providing effective solutions, and ensuring follow-up for satisfaction.</li><li>Maintain accurate and up-to-date records of customer interactions and information.</li><li>Provide detailed product information, troubleshooting assistance, and general support to clients.</li><li>Collaborate with internal teams to ensure efficient issue resolution and customer success.</li><li>Stay updated with product and industry developments to deliver knowledgeable and effective support.</li><li>Handle multiple tasks efficiently while maintaining a calm and professional demeanor.</li></ul>Requirements<ul><li>Fluent in English &mdash; excellent verbal, written, and listening skills are mandatory.</li><li>Proven experience in email, chat, and phone support (international campaigns handling preferred).</li><li>Experience using Zendesk, Gorgias, Tidio, and other customer support or CRM tools.</li><li>Strong problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in MS Office (Word, Excel) and general computer operations.</li><li>Strong customer service orientation with empathy and patience.</li><li>Ability to work independently and collaboratively within a team.</li><li>Flexibility to work Afternoon shifts, weekends, and holidays if required.</li><li>At least a High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Collaborative and growth-oriented work culture.</li><li>Opportunity to work with international clients and campaigns.</li><li>No sales pressure or targets &mdash; pure customer support focus.</li><li>Training and skill development opportunities.</li><li>Competitive compensation and shift allowances.</li></ul>How to Apply: If you are passionate about customer service and thrive in a dynamic environment, we&rsquo;d love to hear from you! Please send your resume along with a cover letter highlighting your relevant experience, communication skills, and tools expertise. Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Support Specialist (Afternoon Shift)

OOP Technologies

Job Title: Customer Support Representative InternAbout the RoleWe are seeking a proactive, polite, and enthusiastic Customer Support Representative Intern with strong English communication skills. This role is ideal for fresh graduates or candidates with up to 6 months of experience who are looking to begin their career in customer support and gain hands-on professional experience.Key Responsibilities<ul><li>Respond to customer inquiries and concerns via email in a timely and professional manner.</li><li>Provide accurate and clear information about company products and services.</li><li>Maintain polite, professional, and customer-focused communication at all times.</li><li>Follow up with customers to ensure issues are fully resolved and satisfaction is maintained.</li></ul>Requirements<ul><li>Fresh graduates or candidates with up to 6 months of experience in customer support.</li><li>Strong English written communication skills.</li></ul>Job Details<ul><li>Location: Iqbal Town, Lahore (On-site)</li><li>Timings: 8:00 PM &ndash; 5:00 AM (Monday to Friday)</li></ul>How to ApplyInterested candidates may apply by sending their CV to hr@ooptechnologies.com or via WhatsApp at 0323-7846800.Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with the night shift?</li><li>How soon can you join us?</li></ul>Work Location: In person

Customer Support Representative Intern

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>4 &ndash; Afternoon Shift (9 hours)</li><li>4 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: From Rs45,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li><li>What is your English proficiency level between (1 to 10)?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

Limton Group of Companies

limton Group is looking for talented individuals to join our team for the Customer Support Internship Program at our Lahore branch. A stipend will be offered. Don&rsquo;t miss out &ndash; apply now and kickstart your career with us!&quot;Internship Program Overview.Preferred Qualification:<ul><li>Fresh graduates in Computer Science, Computer Engineering, Electrical Engineering, or related disciplines.</li></ul>Required Competencies:<ul><li>Basic understanding of computer hardware, networking, and system configuration.</li><li>Familiarity with Windows-based environments and basic software installation/troubleshooting.</li><li>Knowledge of LAN/WAN concepts, IP addressing, and network diagnostics.</li><li>Strong analytical, coordination, and documentation skills.</li><li>Effective communication and teamwork capabilities.</li></ul>Primary Areas of Engagement:<ul><li>Device installation, configuration, and hardware setup.</li><li>Customer site visits for device health check and service support.</li><li>Cold visit for business development initiative.</li></ul>We offered <ul><li>Positions Required: 3&ndash;4 interns</li><li>Engagement Type: Paid internship</li><li>Duration: 4 months</li><li>Conversion Opportunity: Full-time employment offers may be extended based on performance and business needs</li></ul>Interested candidates can share their resumes via WhatsApp at 0349-3531183 and also apply on Indeed. Please mention the internship you are applyingJob Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support Internship

Explore 1376+ Customer support associate in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.