customer support associate

Reliance Retail

<div>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.
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 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.
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 <strong>
  Qualifications And Skills
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 </strong>
 <ul>
  <li>
   Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
  </li>
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   Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
  </li>
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   Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
  </li>
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   Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
  </li>
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   Knowledge and experience in backend operations for effective coordination of internal processes and order management.
  </li>
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   Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
  </li>
  <li>
   Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
  </li>
  <li>
   BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.
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  </li>
 </ul>
 <strong>
  Roles And Responsibilities
  <br/>
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 </strong>
 <ul>
  <li>
   Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
  </li>
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   Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
  </li>
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   Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
  </li>
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   Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
  </li>
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   Maintain accurate customer records using digital tools for efficient data management and future reference.
  </li>
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   Support the sales team by cross-checking product information and assisting during high demand periods as required.
  </li>
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   Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
  </li>
  <li>
   Contribute to company growth by identifying potential service improvements and providing valuable customer insights.
  </li>
 </ul>
</div>


Customer Support Associate

Sunshine Concepts-Palm Desert

<p>Sunshine Concepts- Palm Desert is a rapidly growing consulting and sales leader within the telecommunications industry. Our unique approach, which involves close collaboration with clients and the development of impactful marketing strategies, distinguishes us. We take pride in our ability to think outside the box, crafting direct marketing &amp; sales solutions that resonate with our clients' brands and audiences. As we expand and diversify our client portfolio, we seek motivated individuals with a strong work ethic and a passion for helping others to join our Customer Support Associate team. Sunshine Concepts- Palm Desert is hiring Customer Support Associates to represent one of the most trusted names in the telecommunications industry. This entry-level opportunity provides hands-on experience in customer care, problem-solving, sales, marketing, and brand advocacy, all while helping customers maximize the benefits of their LifeLine services.</p><p>As a Customer Support Associate, you'll be the vital link connecting customers with our industry-leading wireless, internet, and TV solutions. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency to help drive sales revenue for our clients. This role requires strong communication skills and the ability to handle inquiries in a fast-paced environment, contributing to a positive customer experience. Our comprehensive training program will develop you into an expert Customer Support Associate, fully equipped to troubleshoot technical issues, answer complex service questions, and guide customers to optimal solutions - all while delivering the exceptional, empathetic service that defines the LifeLine experience.</p><p>Customer Support Associate Responsibilities:<br/>- Provide direct support to new and existing LifeLine customers in the community through direct engagement (lead-based, residential interactions).<br/>- Address inquiries related to billing, account management, service features, and fundamental technical issues with clarity and professionalism.<br/>- Resolve customer concerns by offering practical solutions, from troubleshooting to guiding service upgrades and account adjustments to close sales.<br/>- Educate customers on how to maximize their LifeLine services, clearly explaining features, benefits, and usage tips.<br/>- Assist with account-related tasks, such as plan changes, service additions, and upgrades, to ensure smooth and accurate processing.<br/>- Maintain detailed records of customer interactions, issues, and resolutions in CRM systems to support compliance and service continuity.<br/>- Stay informed on LifeLine's latest offerings and support policies through regular training and self-guided learning.<br/>- Represent Sunshine Concepts- Palm Desert and LifeLine with integrity and a customer-first mindset, collaborating with internal teams to ensure seamless service delivery.</p><p>What We Are Looking For in a Customer Support Associate:<br/>- Must have a high school diploma or GED; college coursework or a degree in Communications, Business, or a related field is a strong advantage.<br/>- Up to two years of experience in customer service, retail, sales, hospitality, or similar client-facing roles; entry-level candidates with strong people skills are encouraged to apply.<br/>- Exceptional verbal communication and active listening skills, with the ability to convey information patiently and empathetically.<br/>- Strong analytical thinking and problem-solving abilities to assess customer concerns and deliver effective telecommunication solutions.<br/>- Genuine passion for customer service and relationship-building through direct engagement.<br/>- Highly organized with accurate data entry skills for maintaining detailed CRM records.<br/>- Professional and composed under pressure, able to navigate dynamic customer interactions with confidence.<br/>- Basic computer proficiency and readiness to learn LifeLine systems and customer management tools quickly.</p><p>Why Join Sunshine Concepts- Palm Desert?<br/>- Receive immersive training in LifeLine products and advanced support and sales techniques to build a strong foundation for success.<br/>- Make a direct impact by solving customer issues and elevating their overall service experience.<br/>- Unlock growth opportunities into leadership roles as part of a fast-expanding, performance-driven team.<br/>- Thrive in a collaborative environment that prioritizes development, recognition, and team support.<br/>- Earn competitive compensation while gaining standout experience with a nationally recognized telecom brand.</p><p>Job Type: Full-time</p><p>Pay: $3,600.00 - $5,200.00 per month</p><p>Benefits:</p><ul><li>401(k)</li></ul><p>Work Location: In person</p>

Ad Snipper

<p><b>E-commerce Customer Support (Order Confirmation &amp; Returns) &ndash; Intern</b><br/>Location: Gulshan-e-Iqbal, Karachi<br/>Timings: Monday to Saturday, 12:00 AM &ndash; 8:00 PM<br/>Salary: PKR 20,000 &ndash; 25,000 per month</p><p><b>About the Role:</b></p><p>Ad Snipper is looking for <b>2 energetic team members</b> to join our e-commerce operations:</p><ul><li><b>Order Confirmation Associate</b> &rarr; Call customers and confirm their orders.</li><li><b>Order Returns Associate</b> &rarr; Handle return requests and coordinate with operations.</li></ul><p>This is a great opportunity for fresh graduates who want to grow in <b>E-commerce and customer service</b>.</p><p><b>What You&rsquo;ll Do:</b></p><p>Make and receive customer calls.<br/>Confirm orders or assist with returns.<br/>Record details accurately in the system.<br/>Provide polite, professional support.</p><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Good communication in <b>basic English</b>.</li><li>Confident on calls and customer-friendly.</li><li>Responsible, punctual, and eager to learn.</li><li>Fresh graduates are welcome!</li></ul><p><b>What We Offer:</b></p><p>Salary: PKR 20,000 &ndash; 25,000 per month<br/>Hands-on training in e-commerce operations<br/>Growth opportunities in a fast-growing company<br/>Supportive &amp; friendly team culture</p><p><b>Apply Now:</b><br/>Send your CV to <b>hr@adsnipper.net</b> with subject: <i>&ldquo;Application &ndash; E-commerce Customer Support (Order Confirmation/Returns)</i></p><p>Job Type: Full-time</p><p>Pay: Rs20,000.00 - Rs25,000.00 per month</p><p>Experience:</p><ul><li>Customer Support service or call handling: 1 year (Required)</li></ul><p>Work Location: In person</p>

E-commerce Customer Support Associate (Order Confirmation & Returns)

Chanlong Manufacturing Pvt Limited

<p>Customer Success Associate (CSA) serves as a liaison between a company and its customers, ensuring they achieve maximum value from a product or service to foster retention and loyalty. Responsibilities include onboarding new customers, providing ongoing support and product guidance, monitoring account health, responding to inquiries, and identifying opportunities for growth like upselling. The role requires strong communication, empathy, problem-solving, and collaboration skills to build relationships and advocate for customer needs within the company.</p><p>Customer Onboarding &amp; Adoption: Guide new customers through the implementation process, including product demonstrations and training to ensure successful adoption. Relationship Management: Act as a main point of contact for assigned customers, building strong, long-term relationships by understanding their needs and requirements. Support &amp; Problem Solving: Promptly address customer inquiries, troubleshoot issues, and coordinate with technical and sales teams to ensure timely and effective resolutions. Account Monitoring: Proactively monitor customer accounts for health, usage, and satisfaction, using data to identify potential risks or opportunities for improvement. Advocacy &amp; Feedback: Serve as an internal advocate for customers, relaying their feedback and insights to product, sales, and marketing teams to drive improvements. Growth &amp; Retention: Identify potential opportunities to upsell or cross-sell additional products and services, and contribute to strategies that enhance customer loyalty and retention.</p><p>Job Types: Full-time, Fresher</p><p>Pay: &#8377;466,307.43 - &#8377;1,827,987.46 per year</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Customer success associate

Amazon

<div>
 <strong>
  Description
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  <br/>
 </strong>
 <strong>
  Customer Service Associate
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  <br/>
 </strong>
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
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 <strong>
  What will you do as a Customer Service Associate?
  <br/>
  <br/>
 </strong>
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
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 <strong>
  What are your hours?
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 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
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 <strong>
  Basic Qualifications
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 <strong>
  What qualifications do we need from you?
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   Minimum age: 18 years old
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   Have the right to work in Egypt
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   Minimum qualification of a high school degree - Passed
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   Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
  </li>
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   Experience working with a computer
  </li>
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   The availability to work varying shifts from Monday to Sunday within our operating hours
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   Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
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  </li>
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 <strong>
  What strengths will you bring?
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 <ul>
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   Hard-working, articulate, and detail-oriented
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   Friendly and customer-focused in every situation
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   Ability to learn quickly and embrace change
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   Comfortable multi-tasking in a high-energy environment.
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  </li>
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 <strong>
  What benefits will you receive?
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 </strong>
 <strong>
  Benefits
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 </strong>
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
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   Social Insurance
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   Medical Insurance
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   Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
  </li>
  <ul>
   <li>
    Gas station beside bloom bank
   </li>
   <li>
    Downtown Street
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   </li>
  </ul>
 </ul>
 <strong>
  If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 </strong>
 !
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 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
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 If successful, we will contact you about next steps!
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 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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  Company
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 - Souq.com for E-Commerce LLC
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 Job ID: ASF250118232
</div>


Customer Service Associate

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Overview: AMAZON<br>
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.<br>
<br>
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.<br>
<br>
Summary of Responsibilities<br>
<ul><li>Demonstrates effective, clear and professional written and oral communication.</li><li>Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide</li><li>Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools
</li><li>Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers&rsquo; issues</li><li>Builds Platform and business knowledge to better serve sellers</li><li>Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.</li><li>Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.</li><li>Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.</li><li>Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.</li><li>Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.</li><li>Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller&rsquo;s issues and questions.</li></ul><br>
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>1+ years of customer service experience</li><li>1+ years of driving process improvements experience</li><li>Experience with Microsoft Office products and applications</li><li>Speak, write, and read fluently in English</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience with Excel</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Seller Support Associate, Seller Partner Support

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2>
</div><div><p>
The Associate Project Manager provides project or programme support and administration function, to customer facing project, programme and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers.</p><p>
The Associate Project Manager is customer facing for standard / simple end to end delivery with direct relationships with the customer.</p><p>
.Responsibilities to include the day to day tracking and managing of risk, issue and change logs and delivery plan, this will require working closely with operational areas within Vodafone and 3rd Party Partner Suppliers, using negotiation, coordination, facilitation and communication skills, working proactively.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key accountabilities and decision ownership:</b></h2>
</div><div><ul><li>Creates and executes project work, in a (virtual) cross-functional project team; plans and revises as appropriate to meet changing needs and requirements.</li><li>
Coordinate projects with multiple functions and / or work streams by applying project management methods, best practices.</li><li>
Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to a project</li><li>
Ensures project documents are complete, current, and stored appropriately</li><li>
Document processes, create process descriptions and work instructions</li><li>
Reviews deliverables prepared by the project team before passing to client.</li><li>
Provides regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks</li><li>
Stakeholder management &ndash; coordinate with the VGE management team on the delivery of critical milestones in the project which have significant impact on the project deliverables</li><li>
Risk and issue management &ndash; highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues</li><li>
Ensures the Handover of documentation to business as usual support organization to ensure the Customer is recognized as &lsquo;live&rsquo;</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core competencies, knowledge and experience :</b></h2>
</div><div><ul><li>Governance &amp; Reporting</li><li>
Using appropriate Methodologies and Governance, to support the Project manager in delivering to Time, Cost and Quality. Must be able to assimilate multiple sources of information and report concisely to a range of stakeholders using appropriate methods.</li></ul><br>
<p></p><ul><li>
Integration - Tools, Systems &amp; Data</li></ul><ul><li>
Providing high level support to the programme &amp; project teams in the appropriate application of various tools for example, MS Project, Excel, PowerPoint, Word, and SharePoint.</li><li>
Ensuring the integrity and accuracy of the data set for the programme or project is maintained.</li></ul><br>
<p></p><ul><li>
Business Skills and Attributes</li></ul><ul><li>
Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process &amp; procedures needed to deliver standard services.</li><li>
Understands key issues dominating the industry.</li><li>
Builds relationships across relevant areas of the business.</li><li>
Knowledge of a customer environment would be preferable but not mandatory.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Must have professional qualifications:
</b></h2></div><div><ul><li>PRINCE2 foundation is a must</li><li>
PMP Certificate is a plus</li><li>
Spanish &amp; English Language C1 Level.</li><li>
Strong Microsoft Office Skills (PowerPoint, Excel, Word, MS Projects, Visio).</li><li>
Use project management tools to deliver a project including all project phases (Mobilization , Planning and Design , Implementation and Acceptance , and Closer</li><li>
Knowledge in financial related matters like budgeting, forecasting, controlling.</li><li>
Customer relationship Management with ability to interact at Director Level.</li><li>
Able to manage at mid-level across multiple cultures</li><li>
Has a successful track record of implementing various projects / programmes</li><li>
Proven ability to manage in dynamic, high-growth, high-uncertainty environments</li><li>
Strong communication and decision making skills.</li><li>
Strength in coordinating projects &amp; people.</li><li>
Practical experience of transforming business requirements to functional capabilities</li><li>
Ability to interact and work with an international and distributed virtual team.</li><li>
Excellent planning &amp; organisational skills.</li><li>
Strong interpersonal and communication skills.</li><li>
Experience of working in a customer focused environment.</li><li>
IPVPN/Networks (2G/4G) understanding is a plus</li><li>
Unified communication understanding is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS #BeUnrivalled #Createthefuture</b></h2></div></div></div></div><div></div>

Customer Delivery Associate Peoject Manager Spanish Speaker (VOIS)

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Customer Delivery Associate Peoject Manager Spanish Speaker (VOIS)