customer support associate

ThingTrax

<div>Thingtrax is building an Agentic Manufacturing Operations platform to transform how factories operate. By deploying AI-powered agents, including advanced computer vision systems, directly on production lines, we help manufacturing operations observe, reason, and act in real time. Our mission focuses on collaborating closely with manufacturers, particularly in the food and beverage sectors, to enhance efficiency, reduce waste, and enable a shift from manual processes to autonomous, optimized operations.
Duties and Responsibilities:
1. Customer Interaction:<ul><li>
Provide quick and effective solutions to technical inquiries from customers through all communication channels (email, phone, chat, and ticketing system).</li><li>
Build strong relationships with customers by delivering professional and helpful technical support.</li></ul>
2. Technical Troubleshooting:<ul><li>
Conduct in-depth diagnostics and troubleshooting for hardware and software issues.</li><li>
Deliver effective resolutions to technical challenges while minimizing customer disruption.</li></ul>
3. Product Expertise:<ul><li>
Gain a thorough understanding of the company's product offerings to provide informed advice to customers.</li><li>
Keep abreast of new product features and functionalities to accurately address customer inquiries.</li></ul>
4. Documentation and Knowledge Base:<ul><li>
Thoroughly document all troubleshooting procedures and solutions for future reference.</li><li>
Regularly contribute to the knowledge base, ensuring customer-facing resources are updated and clearly articulated.</li></ul>
5. Issue Escalation:<ul><li>
Proactively escalate significant or unresolved issues to the relevant internal teams, ensuring follow-up until resolution is achieved.</li></ul>
6. Customer Training and Support:<ul><li>
Lead training efforts and develop user-friendly resources to assist customers in maximizing their use of the product.</li><li>
Provide proactive support during setup and integration to facilitate smooth adoption.</li></ul>
7. Quality Assurance:<ul><li>
Engage in testing new releases to identify potential issues and offer constructive feedback to the development team.</li></ul>
8. Team Collaboration:<ul><li>
Collaborate closely with sales, product management, and engineering teams to ensure alignment on customer requirements and feedback.</li><li>
Share troubleshooting techniques and insights with colleagues to encourage ongoing enhancement in customer support.</li></ul>
9. Customer Feedback and Improvement:<ul><li>
Gather and analyze customer feedback to advocate for essential product or process enhancements.</li><li>
Spot trends in support issues to generate proactive solutions and decrease recurring inquiries.</li></ul>
10. Governance and KPI Management:<ul><li>
Act as the point of governance to ensure tracking and maintenance of all operational health metrics, including uptime, ticket resolution time, and SLA compliance.</li><li>
Ensure ongoing monitoring and reporting of key performance indicators (KPIs) to fulfill both customer and internal standards.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or a related field (mandatory)
</li><li>1&ndash;2 years of experience in a technical support, customer support, or similar role (fresh graduates are encouraged to apply)
</li><li>Basic understanding of software systems, troubleshooting, and technical problem-solving
</li><li>Familiarity with Python or general programming concepts will be a plus
</li><li>Strong communication skills (verbal and written) with the ability to explain technical concepts clearly
</li><li>Ability to handle customer queries professionally across multiple channels (email, chat, calls)
</li><li>Strong analytical and problem-solving mindset
</li><li>Willingness to learn quickly and adapt to new technologies and products
</li><li>Ability to work collaboratively with cross-functional teams
</li><li>Basic understanding of ticketing systems, SLAs, or customer support processes is a plus
</li><li>High level of ownership, responsibility, and attention to detail
</li><li>Looking for individuals who are eager to learn, grow, and commit long-term</li></ul> 

Benefits 
<ul><li>
Health Insurance (Coverage for Spouse and Children if Married; Coverage for both Parents if Single)</li><li>
Company-Sponsored Trips</li><li>
Quarterly Dinner Events</li><li>
Paid Time Off for Holidays</li><li>
Learning and Development Support - Course/exam fees covered after approval.</li><li>
Gym Membership Allowance</li></ul></div>

Customer Support Associate

Thingtrax

<div>
 Thingtrax is building an Agentic Manufacturing Operations platform to transform how factories operate. By deploying AI-powered agents, including advanced computer vision systems, directly on production lines, we help manufacturing operations observe, reason, and act in real time. Our mission focuses on collaborating closely with manufacturers, particularly in the food and beverage sectors, to enhance efficiency, reduce waste, and enable a shift from manual processes to autonomous, optimized operations.
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Interaction:
 </li>
 <li>
 Provide quick and effective solutions to technical inquiries from customers through all communication channels (email, phone, chat, and ticketing system)
 </li>
 <li>
 Build strong relationships with customers by delivering professional and helpful technical support
 </li>
 <li>
 Technical Troubleshooting:
 </li>
 <li>
 Conduct in-depth diagnostics and troubleshooting for hardware and software issues
 </li>
 <li>
 Deliver effective resolutions to technical challenges while minimizing customer disruption
 </li>
 <li>
 Product Expertise:
 </li>
 <li>
 Gain a thorough understanding of the company's product offerings to provide informed advice to customers
 </li>
 <li>
 Keep abreast of new product features and functionalities to accurately address customer inquiries
 </li>
 <li>
 Documentation and Knowledge Base:
 </li>
 <li>
 Thoroughly document all troubleshooting procedures and solutions for future reference
 </li>
 <li>
 Regularly contribute to the knowledge base, ensuring customer-facing resources are updated and clearly articulated
 </li>
 <li>
 Issue Escalation:
 </li>
 <li>
 Proactively escalate significant or unresolved issues to the relevant internal teams, ensuring follow-up until resolution is achieved
 </li>
 <li>
 Customer Training and Support:
 </li>
 <li>
 Lead training efforts and develop user-friendly resources to assist customers in maximizing their use of the product
 </li>
 <li>
 Provide proactive support during setup and integration to facilitate smooth adoption
 </li>
 <li>
 Quality Assurance:
 </li>
 <li>
 Engage in testing new releases to identify potential issues and offer constructive feedback to the development team
 </li>
 <li>
 Team Collaboration:
 </li>
 <li>
 Collaborate closely with sales, product management, and engineering teams to ensure alignment on customer requirements and feedback
 </li>
 <li>
 Share troubleshooting techniques and insights with colleagues to encourage ongoing enhancement in customer support
 </li>
 <li>
 Customer Feedback and Improvement:
 </li>
 <li>
 Gather and analyze customer feedback to advocate for essential product or process enhancements
 </li>
 <li>
 Spot trends in support issues to generate proactive solutions and decrease recurring inquiries
 </li>
 <li>
 Governance and KPI Management:
 </li>
 <li>
 Act as the point of governance to ensure tracking and maintenance of all operational health metrics, including uptime, ticket resolution time, and SLA compliance
 </li>
 <li>
 Ensure ongoing monitoring and reporting of key performance indicators (KPIs) to fulfill both customer and internal standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, IT, or a related field (mandatory)
 </li>
 <li>
 1-2 years of experience in a technical support, customer support, or similar role (fresh graduates are encouraged to apply)
 </li>
 <li>
 Basic understanding of software systems, troubleshooting, and technical problem-solving
 </li>
 <li>
 Familiarity with Python or general programming concepts will be a plus
 </li>
 <li>
 Strong communication skills (verbal and written) with the ability to explain technical concepts clearly
 </li>
 <li>
 Ability to handle customer queries professionally across multiple channels (email, chat, calls)
 </li>
 <li>
 Strong analytical and problem-solving mindset
 </li>
 <li>
 Willingness to learn quickly and adapt to new technologies and products
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams
 </li>
 <li>
 Basic understanding of ticketing systems, SLAs, or customer support processes is a plus
 </li>
 <li>
 High level of ownership, responsibility, and attention to detail
 </li>
 <li>
 Looking for individuals who are eager to learn, grow, and commit long-term
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Health Insurance (Coverage for Spouse and Children if Married; Coverage for both Parents if Single)
 </li>
 <li>
 Company-Sponsored Trips
 </li>
 <li>
 Quarterly Dinner Events
 </li>
 <li>
 Paid Time Off for Holidays
 </li>
 <li>
 Learning and Development Support - Course/exam fees covered after approval
 </li>
 <li>
 Gym Membership Allowance
 </li>
 </ul>
</div>

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>Assist customers via email, live chat, phone, or social media platforms.</li><li>Process and track orders, refunds, replacements, and cancellations.</li><li>Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>Manage customer complaints professionally and provide effective solutions.</li><li>Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>Help customers navigate the website and troubleshoot account or payment issues.</li><li>Monitor and escalate system or product issues to relevant departments.</li><li>Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>Strong communication skills (written and verbal).</li><li>Customer-focused mindset with patience and problem-solving ability.</li><li>Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>Basic understanding of order processing, shipping, and return policies.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Benefits :<ul><li>Salary: PKR 20,000 &ndash; 30,000</li><li>Career growth and development opportunities</li><li>Innovative and supportive work environment</li></ul>Timings:Monday to Saturday [ 10:00 PM &ndash; 7:00 PM ]Pay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

E-Commerce Customer Support (Associate)

Heggerty

<div>About Heggerty
Heggerty is a literacy leader providing innovative, research-proven reading and writing solutions for Pre-K through 5th-grade classrooms. Heggerty&rsquo;s integrated collection of literacy solutions provides teachers with the approachable, research-backed resources they need to close student skill gaps and supplement existing ELA curricula. 
About the role<ul><li>
This role serves as a frontline representative of Heggerty, providing timely, empathetic, and solutions-oriented support to our customers. You&rsquo;ll help teachers, administrators, and partners get the most from our products and services, ensuring their questions are answered and their needs are met.</li></ul>
What you'll do<ul><li>
Serve as the first point of contact for customer inquiries via email, phone, and chat, delivering prompt and helpful support.</li><li>
Troubleshoot order issues, platform access, product questions, digital platform technical issues and general support needs with accuracy and empathy.</li><li>
Maintain detailed records of customer interactions using our support platforms (e.g., Salesforce).</li><li>
Collaborate with internal teams, including Sales, Operations, and Product, to resolve issues and ensure a seamless customer experience.</li><li>
Identify and escalate recurring issues and suggest process improvements to enhance the support experience.</li><li>
Support seasonal projects such as back-to-school readiness, product launches, or fulfillment surges.</li></ul>
Qualifications<ul><li>
Curiosity, empathy, and a passion for our mission and values</li><li>
1&ndash;3 years of experience in a customer support or technical support role, ideally in an education, EdTech, or mission-driven environment.</li><li>
Strong written and verbal communication skills with an emphasis on clarity, tone, and professionalism.</li><li>
Proficient in using support tools and CRMs. Salesforce experience is preferred (e.g., Zendesk, HubSpot, Salesforce).</li><li>
Empathetic and patient approach to problem-solving with a customer-first mindset.</li><li>
Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.</li><li>
Comfortable working in a fast-paced, remote work environment.</li><li>
Spanish proficiency preferred.</li></ul>
What we offer<ul><li>
Competitive salary and benefits</li><li>
401(k) with company match</li><li>
Generous time off options, including paid holidays and winter break</li><li>
Independence and autonomy</li><li>
A flexible, remote work environment</li></ul> 
At Heggerty, we are committed to fostering an inclusive and equitable workplace where every employee can thrive. As a leader in literacy and education, we believe that our diversity enriches our work environment and drives our success. 
Our commitment to equal employment opportunity extends to every aspect of our employment practices, including recruitment, hiring, training, promotions, compensation, and termination. We strive to create an environment where diversity is valued, and all individuals are treated with respect and dignity. 
We are dedicated to maintaining a workplace where everyone can contribute to their fullest potential, and encourage individuals from all backgrounds to apply. 
Heggerty is an E-Verify participant. 
If selected, a background check will be required.</div>

Customer Support Associate (West Coast)

Ace Marketing

We are Hiring Call Center (International)A handsome amount of basic salary along with commission will be offeredRequired Education: Intermediate to GraduationSalary: 30000Basic + Commission + BonusLocation: Gulistan-e-Johar Karachi.The candidates who are interested in applying in Call Center(International) jobs in Karachi at 1AZ0 Marketing must be exceptionally good in communication and must be really target oriented as the sales department is a target oriented one and that is the reason that people in this department enjoy great perks and benefits!Job Types: Full-time, Part-timeJob Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar Karachi?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Work Location: In person

Hiring: Customer Support Associate/ CSR- Part & Full Time

The Home Depot

<div>
 76331BR
 
 
 
 Job Description
 
 
 
 
 Position Purpose:
 
 
 
 Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
</div>

Store Support

<div>
 71541BR
 
 
 
 Job Description
 
 
 
 
 Position Purpose:
 
 
 
 Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
</div>

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