customer support associate

IBEX Global

Job Description :ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Key Responsibilities:- Handle inbound customer inquiries from international clients via calls and chat- Provide accurate information about products, services, and company policies- Resolve customer issues, complaints, and basic technical/service-related concerns efficiently- Maintain detailed and accurate records of customer interactions in CRM systems- Meet individual and team performance targets, including quality and productivity metrics- Escalate complex issues to relevant departments when required- Ensure a high level of customer satisfaction and professionalism at all timesRequirements : - O/A Levels or Matric degree - Excellent verbal and written communication skills in English. - Ability to work independently and thrive in a fast-paced environment.Benefits : - Transport Facility - Permanent Position - Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (any 9 hours)Job Types: Full-time, FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Customer Support Associate

Computer World S.P.C.

We are seeking a dedicated Customer Support Associate to provide on-site technical support and customer assistance for Computer Hardware, Software, and Network systems. The role involves regular travel to Saudi Arabia (KSA) to support client locations.◾ Requirements:- Education: Graduate in Science or Bachelor&rsquo;s/Diploma in Engineering (ICT or related field) with relevant technical certifications.◾Skills:- Strong communication and interpersonal skills; effective team player.- Customer-centric mindset with a passion for delivering technology services.- In-depth knowledge of IT infrastructure with hands-on experience in hardware repair and troubleshooting.- Ability and willingness to travel frequently to KSA for on-site assignments.Job Type: Full-timePay: BD450.000 - BD500.000 per monthApplication Question(s):<ul><li>Are you a Bahraini national</li><li>How many years of experience do you have?</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Work Location: In person

Penny Software

At Penny, we are dedicated to ensuring our customers achieve their goals and gain maximum value from our product, especially as it relates to their core business processes. We are looking for an enthusiastic and client-focused Customer Support Associate to join our team. In this role, you will be on the front lines, supporting our customers daily, guiding them through their journey, and ensuring they have a positive, seamless experience. You will report to the Customer Support Specialist and play a key role in customer retention and satisfaction.Role Responsibilities:What You&rsquo;ll DoAs a Customer Success Specialist, your primary focus will be on day-to-day customer support, engagement, and operational efficiency, with a specific lens on how our product supports their procurement-related objectives.<ul><li>Provide end-to-end support to the customer by identifying, understanding and resolving customer pain points and system related issues.</li><li>Support and stay updated on new system features, releases, and enhancements to effectively assist customers.</li><li>Lead customer onboarding activities, including understanding client requirements, system workflows, and guiding customers through platform setup and usage.</li><li>Act as a liaison between customers and the development team by clearly communicating issues, tracking progress and ensuring timely resolution.</li><li>Troubleshoot and document technical and functional issues, escalating when necessary while maintaining clear communication with customers.</li><li>Maintain strong relationships with customers by delivering timely responses and proactive support.</li><li>Collaborate cross-functionally with product, engineering, and internal stakeholders to improve system usability and customer experience.</li><li>Contribute to process improvements, documentation, and support best practices.</li></ul>Role Requirements:What You Need to Succeed<ul><li>Experience: Minimum of 2-3 years of experience in a customer-facing role such as Customer Support, or Technical Support, preferably within a SaaS environment.</li><li>Education: Associate&rsquo;s or Bachelor&rsquo;s degree in a relevant field (Business, Marketing, Supply Chain/Procurement is a plus).</li><li>Language Skills: Fluent in both Arabic and English, with excellent written and verbal communication skills in both languages to interact confidently with clients.</li><li>Customer-First Mindset: A genuine passion for helping customers and a strong commitment to providing an excellent experience.</li><li>Communication Skills: Exceptional communication, presentation, and interpersonal skills with the ability to build rapport quickly.</li><li>Problem-Solving: Proven ability to troubleshoot and solve basic to intermediate customer issues efficiently and accurately.</li><li>Nice to have: Familiarity with SaaS platforms, CRM systems, and customer success tools such as Jira, Confluence, and Hotjar.</li></ul>Job Type: PermanentWork Location: In person

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Customer Success Specialist

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

STP Ventures Ltd

Job Description: Call Centre Associate STP Ventures Ltd is seeking a dedicated and professional Call Centre Associate to join our dynamic team in Dallas, Texas, United States. As a leading outsourced customer acquisition agency specialising in high-impact campaigns, we pride ourselves on connecting top-tier brands with their next loyal customers. This is a Full-time position offering a competitive salary and the opportunity to be a crucial part of a growing organisation. The successful candidate will be the voice of our clients, playing a pivotal role in driving growth and ensuring an exceptional customer experience. Job Overview The Call Centre Associate will be responsible for managing customer communications on behalf of our clients. You will serve as the first point of contact for potential customers, handling inbound and outbound calls to generate leads, answer enquiries, and support overall customer acquisition efforts. We are looking for an articulate and enthusiastic individual with a passion for customer service and a drive to exceed targets. Key Details: - Job Title: Call Centre Associate - Location: Dallas, Texas, United States - Employment Type: Full-time - Salary: $35,000 - $39,000 per annum Responsibilities - Manage a high volume of inbound and outbound calls in a professional and timely manner. - Represent our clients by clearly and accurately communicating information about their products and services. - Identify customer needs, clarify information, and provide effective solutions to build rapport and trust. - Generate quality leads and support customer acquisition targets through persuasive communication. - Maintain and update customer records accurately in our internal database system after each interaction. - Meet and exceed personal and team performance targets and qualitative goals. - Adhere to all company policies and procedures to ensure a high standard of service. Qualifications - Proven experience in a call centre, customer service, or sales-oriented role is highly desirable. - Exceptional verbal communication, interpersonal, and active listening skills. - A confident, clear, and professional telephone manner. - Strong data entry and computer proficiency. - Ability to work effectively in a fast-paced, target-driven environment. - A resilient, positive, and customer-focused attitude. - Excellent organisational and time-management skills. Benefits - A competitive salary of $35,000 - $39,000 per annum. - Comprehensive training and ongoing professional development programmes. - Opportunities for career progression within a growing company. - A dynamic, supportive, and collaborative team culture.

Call Center associate

Firstrade Securities Inc.

Job SummaryFirstrade Securities Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Client Support Associate to join our Customer Service Department.The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers&rsquo; needs, resolving questions and complaints which may require research and investigation to reach resolution through the email, phone system and live chat channels. And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in written format.Responsibilities and Duties<ul><li>Daily interaction with customers by responding to inbound email and phone calls regarding investment information and services as needed.</li><li>Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel</li><li>Assesses customer information and provides appropriate product and service solutions</li><li>Maintains strong product knowledge</li><li>Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate</li><li>Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs</li></ul>Qualifications and Skills<ul><li>Proficient in Chinese (Writing, Reading and Typing)</li><li>Be able to read and type in English</li><li>Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs</li><li>Ability to manage and de-escalate difficult and complicated problems</li><li>Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness</li><li>Associate degree preferred</li><li>Ideal candidate has previous chat and/or email customer service experience preferred</li></ul>Job Type: Full-timePay: $24.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you authorized to work in USA?</li><li>Do you need a sponsorship in future?</li><li>&quot;Are you able and willing to work during weekends as part of your regular schedule?&quot;</li><li>This job requires you to attend a Three-month in-person training. Are you okay with traveling to Queens, NY, 11354?</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Language:<ul><li>Chinese (Required)</li></ul>Work Location: Hybrid remote in Flushing, NY 11354

Remote-Bilingual Client Support Associate- Chinese(Night Shift 5pm-2am) (Mon, Thur - Sun)

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Remote-Bilingual Client Support Associate- Chinese(Night Shift 5pm-2am) (Mon, Thur - Sun)