customer support associate

YAP Pakistan

Customer Support AssociateLocation: Johar Town, Lahore Job Type: Full-time Shift: Rotational (Morning, Evening, Night)Job SummaryYAP Pakistan is seeking a proactive and customer-focused Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, strong proficiency in Microsoft Word and Excel, and the flexibility to work in rotational shifts. This role is pivotal in ensuring customer satisfaction and maintaining YAP&rsquo;s reputation for excellence in service.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently while maintaining a high level of empathy and accuracy</li><li>Document customer interactions and feedback using MS Word and Excel</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Maintain up-to-date knowledge of YAP&rsquo;s products, services, and policies</li><li>Meet performance targets including response time, resolution rate, and customer satisfaction scores</li><li>Work in rotational shifts to ensure 24/7 support coverage</li></ul>Requirements<ul><li>0-6 months experience in Customer Support- Fresh Graduates are encouraged to apply</li><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Excellent verbal and written communication skills in English and Urdu</li><li>Proficiency in Microsoft Word and Excel for documentation and reporting</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving skills and attention to detail</li><li>Willingness to work in rotational shifts, including weekends and holidays</li></ul>Preferred Skills<ul><li>Prior experience in customer support or call center environment</li><li>Familiarity with CRM systems and ticketing tools</li><li>Positive attitude and a passion for helping others</li></ul>How to ApplyInterested candidates can send their updated CV to career@yappakistan.com with the subject line: Customer Support Associate &ndash; YAP PakistanJob Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in Shifts?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Associate

Fanatics

<div>About the Role

The Customer Support Associate is the frontline connection between our fans and our digital products. In this role, you&rsquo;ll deliver first-contact resolution with a consistently positive, professional, and fan-focused experience. You&rsquo;ll support customers across multiple channels while helping ensure every interaction reflects our commitment to excellence, ownership, and passion for sports and entertainment. 


Primary Duties &amp; Responsibilities
<ul>
<li>Provide first-contact resolution while delivering a wonderful fan experience</li>
<li>Respond to customer inquiries, comments, and complaints through multiple channels, including chat and email</li>
<li>Identify the right problem and deliver the right solution in the right way</li>
<li>Proactively assist fans through both inbound and outbound interactions to ensure a positive experience</li>
<li>Model a positive, professional attitude in every fan interaction, every day</li>
<li>Maintain and contribute to a library of standard responses for common issues</li>
<li>Identify legitimate technical issues and escalate them to appropriate team members</li>
<li>Collaborate with internal teams to address technical incidents or crises as they arise</li>
<li>Develop and maintain strong working knowledge of Topps Digital applications</li>
<li>Meet fan needs by being available when customer trends dictate, including nights, weekends, and holidays</li>
<li>Maintain flexibility to work various shifts as required</li>
<li>Work a full-time schedule of 40 hours per week</li>
<li>Work overtime as business needs require</li>
<li>Maintain a dedicated work-from-home space with a minimum internet speed of 2 Mbps download</li>
<li>Travel may be required on a limited basis for team meetings, training, or business needs, including travel to New York City</li>
<li>Assume additional responsibilities as assigned</li></ul> 


Requirements: Knowledge, Skills &amp; Abilities
<ul>
<li>High school diploma or GED required; college education preferred</li>
<li>1&ndash;3 years of customer service experience, preferably supporting digital products</li>
<li>Multilingual candidates are encouraged to apply</li>
<li>Ability to type at least 15 words per minute and score 80% or higher on an eSkill assessment</li>
<li>Working knowledge of iOS and/or Android devices (both preferred)</li>
<li>Strong computer skills, including MS Word, Excel, and CRM platforms (Helpshift or Zendesk), as well as Slack</li>
<li>Appreciation for and understanding of the omni-channel fan journey</li>
<li>Demonstrated ownership and accountability in every interaction</li>
<li>Ability to thrive in a fast-paced, high-volume environment</li>
<li>Passion for sports and/or entertainment, including Baseball, Disney, Marvel, and Star Wars</li>
<li>Ability to convey a positive and professional image to customers and teammates</li>
<li>Proven experience de-escalating customer concerns and handling objections effectively</li>
<li>Ability to remain calm and composed in high-pressure situations</li>
<li>Demonstrated ability to quickly learn, adapt, and become proficient with new or evolving systems, applications, policies, and procedures</li></ul> 


The salary for this position is $22.24- $27.04/hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. 


Ensure your Fanatics job offer is legitimate and don&rsquo;t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.
Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics&rsquo; trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards<div>
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div></div>

Suave Solutions

. Full-Time Customer Service Associates (2 - 5 Positions) Requirements: Minimum Graduate degree with at least 1 year of relevant experience.Key Responsibilities:<ul><li>Manage inquiries via phone, email, and live chat.</li><li>Resolve complex customer complaints and provide end-to-end case management.</li><li>Liaise with internal departments to ensure timely resolution of technical issues.</li><li>Generate weekly performance reports and maintain CRM database accuracy.</li><li>Entering service requests in the backend system.</li></ul>- Must possess fluent Urdu and English skills with a neutral/professional accent for high-level client interaction2. Part-Time Customer Service Support (4 - 6 Positions) Target: Students/Freshers looking for flexible shifts. Schedule: 4 hours per day.Key Responsibilities:<ul><li>Handle basic customer queries and provide standard services information.</li><li>Assist the full-time team with data entry and outbound follow-up calls.</li><li>Ensure a quick first-response time during peak hours.</li><li>Entering service requests in the</li><li>backend system.</li></ul>- Must possess fluent Urdu and English skills with a neutral/professional accent for high-level client interactionInterested candidates can share their resumes at zafeer@suavesolutions.netJob Types: Full-time, Part-time, FresherPay: Rs30,000.00 - Rs80,000.00 per monthExpected hours: 25 &ndash; 45 per weekWork Location: In person

Customer Support Associate Onsite

Re-Lyticx

<div>
 
 Our team is in need of an&nbsp;
 
 Administrative Customer Support Associate (Remote)
 
 who is passionate about helping others and providing exceptional customer experiences. This fully remote, work-from-home role places you at the center of our customer support operations, where you will serve as the primary point of contact for customers seeking assistance with our products and services.
 
 
 In this position, you will represent the voice of our brand by answering inquiries, resolving issues, and ensuring every interaction leaves a positive and professional impression. Your ability to communicate clearly, listen actively, and solve problems efficiently will play a key role in maintaining strong customer relationships.
 
 
 This role is ideal for individuals who are organized, tech-savvy, and comfortable working in a fast-paced digital environment. If you are motivated, customer-focused, and eager to grow your career in a supportive and fully remote workplace, we encourage you to apply.
 
 
 Key Responsibilities &amp; Daily Tasks 1) Omni-Channel Customer Support
 <ul>
 <li>
 
 Handle a high volume of
 
 inbound customer calls
 
 with a friendly, professional, and empathetic approach.
 
 </li>
 <li>
 
 Verify customer account information securely while following data protection guidelines.
 
 </li>
 <li>
 
 Respond to customer inquiries through
 
 live chat and email
 
 , providing accurate and well-written responses.
 
 </li>
 <li>
 
 Maintain clear and professional communication using proper grammar and tone.
 
 </li>
 <li>
 
 Assist with monitoring and responding to customer questions on
 
 social media platforms
 
 when required.
 
 </li>
 
 </ul>
 2) Issue Resolution and Troubleshooting
 <ul>
 <li>
 
 Use
 
 active listening techniques
 
 to fully understand customer concerns and identify root causes.
 
 </li>
 <li>
 
 Ask thoughtful questions to clarify issues and gather necessary details.
 
 </li>
 <li>
 
 Assist customers with basic troubleshooting including account login issues, order tracking, billing questions, or navigation support.
 
 </li>
 <li>
 
 Manage challenging interactions with patience and professionalism while working to de-escalate concerns.
 
 </li>
 <li>
 
 Escalate complex issues to appropriate support teams when necessary.
 
 </li>
 <li>
 
 Focus on
 
 First Contact Resolution (FCR)
 
 whenever possible to resolve issues during the first interaction.
 
 </li>
 
 </ul>
 3) Account Administration and Data Management
 <ul>
 <li>
 
 Use
 
 Customer Relationship Management (CRM) systems
 
 such as Salesforce, Zendesk, or Zoho to document all customer interactions.
 
 </li>
 <li>
 
 Maintain accurate records with clear notes and timestamps for future reference.
 
 </li>
 <li>
 
 Assist customers with placing orders, processing returns, issuing refunds, and updating subscriptions.
 
 </li>
 <li>
 
 Reference internal knowledge bases to ensure accurate responses and flag outdated information when discovered.
 
 </li>
 
 </ul>
 4) Collaboration and Continuous Improvement
 <ul>
 <li>
 
 Share customer feedback with internal teams to highlight recurring concerns or product issues.
 
 </li>
 <li>
 
 Identify patterns or trends in customer inquiries and report them through appropriate channels.
 
 </li>
 <li>
 
 Participate in virtual team meetings, training sessions, and coaching discussions.
 
 </li>
 <li>
 
 Work toward meeting or exceeding team performance metrics such as
 
 Customer Satisfaction (CSAT), Quality Assurance scores, Average Handle Time, and schedule adherence
 
 .
 
 </li>
 
 </ul>
 
 Qualifications and Requirements Education and Experience
 <ul>
 <li>
 
 High school diploma or GED required;
 
 Associate&rsquo;s or Bachelor&rsquo;s degree preferred
 
 .
 
 </li>
 <li>
 
 Minimum
 
 two years of customer service experience
 
 in environments such as call centers, retail, hospitality, or support teams.
 
 </li>
 <li>
 
 Previous experience working in
 
 remote or virtual customer support environments
 
 is highly beneficial.
 
 </li>
 
 </ul>
 Skills and Competencies
 <ul>
 <li>
 
 Excellent
 
 verbal and written communication skills
 
 .
 
 </li>
 <li>
 
 Strong customer-focused mindset with empathy and patience.
 
 </li>
 <li>
 
 Ability to clearly explain solutions and guide customers through processes.
 
 </li>
 <li>
 
 Comfortable learning and using new software tools quickly.
 
 </li>
 <li>
 
 Proficiency with
 
 Microsoft Office (Word, Excel, Outlook) or Google Workspace
 
 .
 
 </li>
 <li>
 
 Experience with
 
 ticketing systems or helpdesk platforms
 
 such as Zendesk or Freshdesk is an advantage.
 
 </li>
 <li>
 
 Ability to
 
 multitask
 
 , type approximately
 
 45 words per minute
 
 , and navigate multiple systems at once.
 
 </li>
 <li>
 
 Reliable work ethic with strong attendance and punctuality.
 
 </li>
 
 </ul>
 
 Technical Requirements (Work From Home Setup)
 <ul>
 <li>
 
 Reliable
 
 high-speed internet connection
 
 with minimum recommended speeds of 25 Mbps download and 5 Mbps upload.
 
 </li>
 <li>
 
 Personal desktop or laptop computer running
 
 Windows 10 or newer or macOS Catalina or newer
 
 (if equipment is not provided).
 
 </li>
 <li>
 
 High-quality
 
 USB headset with noise-canceling microphone
 
 for clear communication.
 
 </li>
 <li>
 
 Dedicated and quiet workspace free from distractions.
 
 </li>
 <li>
 
 Secure environment to protect confidential customer information.
 
 </li>
 
 </ul>
 
 Compensation and Benefits
 
 We believe in supporting the employees who support our customers.
 
 <ul>
 <li>
 
 
 Health and Wellness:
 
 Medical, dental, and vision coverage available after eligibility period.
 
 </li>
 <li>
 
 
 Financial Security:
 
 401(k) retirement savings plan with company matching contributions.
 
 </li>
 <li>
 
 
 Work-Life Balance:
 
 Paid time off, paid holidays, and flexible scheduling options.
 
 </li>
 <li>
 
 
 Professional Growth:
 
 Paid training programs, career advancement opportunities, and tuition assistance.
 
 </li>
 <li>
 
 
 Additional Perks:
 
 Monthly internet stipend, employee discounts, and virtual team-building activities.
 
 </li>
 
 </ul>
 
 Why Join Us?
 
 We believe in building more than a workplace&mdash;we build a
 
 community
 
 . Our organization values inclusivity, collaboration, and innovation. When you join our team, you become part of a company that invests in your success and supports your long-term growth.
 
 
 Whether you are launching your career in customer support or seeking a stable remote role with growth opportunities, we provide the tools, training, and supportive environment needed to succeed.
 
 
 How to Apply
 
 If you are ready to make an impact, click
 
 &ldquo;Apply Now&rdquo;
 
 and submit your resume along with a short cover letter explaining why you would be a great fit for our Remote Customer Service team.
 
 
 Please note that applicants may be required to complete a
 
 skills assessment and background check
 
 as part of the hiring process.
 
 
 Equal Opportunity Employer
 
 We are proud to be an
 
 Equal Opportunity Employer
 
 . We celebrate diversity and are committed to creating an inclusive workplace where all employees feel respected and valued.
 
</div>

Administrative Customer Support Associate (Remote)

JAK Travel Agency

<div>
 Join JAK Travel Agency as a Remote Customer Support Associate based in Cincinnati, Ohio. You will assist clients in planning trips, answer questions, and provide professional, friendly guidance&mdash;all from a remote work environment. This role offers flexible hours and is well suited to entry-level candidates seeking experience in client services and the travel industry.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond promptly to client inquiries via email, phone, or chat.
 </li>
 <li>
 Assist clients with travel planning, itineraries, and general questions.
 </li>
 <li>
 Maintain accurate and organized client records.
 </li>
 <li>
 Provide professional, friendly, and helpful support.
 </li>
 <li>
 Collaborate with the team to ensure high-quality service.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Comfortable working independently in a remote environment.
 </li>
 <li>
 Detail-oriented and organized.
 </li>
 <li>
 Interest in travel or customer support.
 </li>
 <li>
 Previous experience is a plus but not required.
 </li>
 <li>
 Basic computer and internet skills.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Fully remote with a flexible schedule.
 </li>
 <li>
 Entry-level friendly.
 </li>
 <li>
 Opportunity to gain experience in client support and travel services.
 </li>
 <li>
 Work with a supportive, collaborative team.
 
 
 </li>
 </ul>
 This position is open to candidates located in Cincinnati, OH, and the surrounding area.
</div>

Remote Customer Support Associate – Travel Services

Skyline Technologies

Skills Required:<ul><li>Strong written communication skills.</li><li>Ability to multitask and handle multiple chat sessions.</li><li>Familiarity with CRM tools (Amazon CRM experience preferred).</li><li>Problem-solving and customer-handling skills.</li><li>Basic technical understanding of e-commerce processes.</li></ul>Job Description:The Customer Chat Support Associate &ndash; Amazon CRM is responsible for providing real-time assistance to customers through chat while utilizing Amazon&rsquo;s CRM tools to manage customer interactions. The role involves resolving inquiries related to orders, payments, shipments, product details, and account issues. The associate ensures a smooth customer experience by accurately documenting interactions, updating customer records, and following Amazon&rsquo;s communication and quality guidelines.Key Responsibilities:<ul><li>Handle customer queries via chat in a timely and professional manner.</li><li>Use Amazon CRM systems to access customer information, update records, and track issue resolution.</li><li>Provide accurate information regarding orders, returns, refunds, deliveries, and product details.</li><li>Escalate complex issues to senior support or technical teams when necessary.</li><li>Maintain high standards of service quality, customer satisfaction, and communication etiquette.</li><li>Meet daily performance metrics such as response time, resolution time, and customer satisfaction scores.</li><li>Follow all Amazon privacy, security, and compliance guidelines.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Chat Support Associate – Amazon CRM

The Home Depot

<div>Job Description
Position Purpose: 
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.</div>

Store Support

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Customer Support Associate

Customer Support Associate

Customer Support Associate Onsite

Administrative Customer Support Associate (Remote)

Remote Customer Support Associate – Travel Services

Customer Chat Support Associate – Amazon CRM

Store Support