customer support associate

Pakpace

We are looking for a dedicated and customer-focused &quot;Customer Support Associate&quot; to join our team.This is an onsite, part-time position with the potential to become permanent based on performance.Responsibilities:<ul><li>Handle inbound customer calls regarding orders, inquiries, and concerns.</li><li>Confirm customer details such as order information, delivery addresses, and payment status.</li><li>Provide accurate information about products, shipping details, and delivery timelines.</li><li>Assist customers in making changes to their orders (e.g., cancellations, address corrections).</li><li>Resolve customer complaints or issues professionally and efficiently, ensuring customer satisfaction.</li><li>Maintain and update customer records accurately in the system.</li><li>Follow up with customers regarding order confirmations, delivery status, or any outstanding issues.</li><li>Coordinate with the logistics or shipping team to ensure timely and accurate order fulfillment.</li><li>Assist the team in managing order-related queries via email or chat, if required.</li></ul>Qualifications:<ul><li>Intermediate or Bachelor's degree in progress.</li><li>Excellent communication skills (verbal and written).</li><li>Strong listening skills and attention to detail.</li><li>Ability to handle customer complaints and resolve issues effectively.</li><li>Basic understanding of e-commerce and order management processes.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proficiency in basic computer operations (MS Office, Email).</li></ul>Timings:<ul><li>Working Hours: 10 AM &ndash; 7 PM</li><li>Working Days: Monday to Friday</li><li>Location: Gulshan-e-Iqbal</li></ul>Benefits:<ul><li>Competitive Salary Pkg</li><li>Training will be provided</li><li>Growth Opportunities</li></ul>Send your resume with the subject line &ldquo;Customer Support Intern&rdquo; to careers@amzoner.com.Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support Associate

Bolster Legal Services Pvt Ltd

Job Title: Customer Support Executive (Night Shift &ndash; Voice Process)Location: [Your Location] Shift: Night Shift (9:30 PM &ndash; 6:30 AM) Job Type: Full-time Experience: 0&ndash;2 years (Freshers can apply)Job SummaryWe are looking for a Customer Support Executive to handle inbound and outbound calls, provide accurate information, and support customers with their queries. This role requires good communication skills, customer-handling ability, and willingness to work in a night shift.Key Responsibilities<ul><li>Handle customer calls and provide timely and accurate information.</li><li>Resolve customer queries in a professional and polite manner.</li><li>Maintain call records and update internal systems.</li><li>Follow communication guidelines and company policies.</li><li>Escalate unresolved issues to the concerned department.</li><li>Ensure high levels of customer satisfaction.</li></ul>Required Skills<ul><li>Excellent verbal communication skills (English).</li><li>Ability to handle customer calls confidently.</li><li>Basic computer knowledge (MS Office, email).</li><li>Good listening and problem-solving skills.</li><li>Ability to work in a fast-paced environment.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Bolster Legal Service Pvt Ltd

Job Title: Customer Support Executive (Night Shift &ndash; Voice Process)Location: [Your Location] Shift: Night Shift (9:30 PM &ndash; 6:30 AM) Job Type: Full-time Experience: 0&ndash;2 years (Freshers can apply)Job SummaryWe are looking for a Customer Support Executive to handle inbound and outbound calls, provide accurate information, and support customers with their queries. This role requires good communication skills, customer-handling ability, and willingness to work in a night shift.Key Responsibilities<ul><li>Handle customer calls and provide timely and accurate information.</li><li>Resolve customer queries in a professional and polite manner.</li><li>Maintain call records and update internal systems.</li><li>Follow communication guidelines and company policies.</li><li>Escalate unresolved issues to the concerned department.</li><li>Ensure high levels of customer satisfaction.</li></ul>Required Skills<ul><li>Excellent verbal communication skills (English).</li><li>Ability to handle customer calls confidently.</li><li>Basic computer knowledge (MS Office, email).</li><li>Good listening and problem-solving skills.</li><li>Ability to work in a fast-paced environment.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

CourierKaro

About the Role:We are seeking a Customer Care Executive to join our logistics team. You will be the first point of contact for our customers, ensuring smooth communication and resolution of shipment-related issues.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat promptly.</li><li>Track shipments and provide accurate updates to customers.</li><li>Resolve issues related to delays, returns, and claims.</li><li>Coordinate with internal teams (operations, dispatch, accounts) for problem resolution.</li><li>Maintain records of customer interactions and feedback.</li><li>Escalate complex issues to management when necessary.</li><li>Help improve customer service processes.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum 1 year experience in customer service, preferably in logistics or e-commerce.</li><li>Excellent communication skills in Hindi and English.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to multitask and work under pressure.</li><li>Familiarity with MS Office and CRM or logistics tracking tools.</li><li>Positive attitude and team player.</li></ul>Education:<ul><li>Graduate in any discipline</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives</li><li>Friendly and collaborative work environment</li><li>Opportunity to grow in a fast-paced logistics company</li></ul>Job Type: Full-timePay: &#8377;9,000.00 - &#8377;14,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li></ul>Skills &amp; Qualifications<ul><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Benefits :<ul><li>&middot; Salary: PKR 20,000 &ndash; 30,000</li><li>&middot; Career growth and development opportunities</li><li>&middot; Innovative and supportive work environment</li></ul>Timings:Monday to Saturday [ 10:00 PM &ndash; 7:00 PM ]Job Type : Full TimeWork Location : In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support Associate ( e-commerce)

Laundryheap

<div>Laundryheap is an award-winning and industry-leading startup that is revolutionising laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.
Headquartered in the UK, our service is available in 14 international markets, and we&rsquo;re currently in the process of expanding further across Europe, Asia, and North America.
We are now looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand operating across different time zones, we require the potential candidate to be flexible in working in shift patterns.
Your responsibilities include, but are not limited to:<ul>
<li>Act as a primary operations contact for key partnerships.</li>
<li>Manage end-to-end order operations in line with partner agreements and process guidelines.</li>
<li>Proactively share updates with external stakeholders, addressing changes and resolving issues promptly.</li>
<li>Collaborate with internal teams (i.e, logistics, payments, tech) to ensure smooth and timely execution of partner commitments, discover opportunities to improve processes and deliver a superior partner experience.</li>
<li>An accurate and timely response through all communication channels, including email, live chat and partner platforms.</li>
<li>Resolve partner or customer complaints effectively and escalate issues where necessary.</li>
<li>Drive and achieve KPIs related to client satisfaction, partner performance, and operational excellence.</li>
<li>Ensure high standards of tone and language in all written and verbal communications to customers and internal stakeholders.</li>
</ul>Minimum Skills Required:<ul>
<li>Excellent communication skills in English (written and verbal).</li>
<li>Proven experience in a client-facing role such as partnerships, account management, or customer success.</li>
<li>Strong organisational and analytical skills with attention to detail.</li>
<li>Familiarity with customer service tools (e.g., Intercom, Zendesk, or similar).</li>
<li>Ability to balance multiple client accounts/projects in a fast-paced environment.</li>
<li>Relationship-driven, empathetic, and able to build trust with diverse stakeholders.</li>
<li>Strong problem-solving abilities with a proactive &ldquo;can-do&rdquo; attitude.</li>
<li>Comfortable working cross-functionally to deliver client outcomes.</li>
</ul>Desired Skills &amp; Experience:<ul>
<li>2&ndash;5 years&rsquo; experience in client operations or customer success roles.</li>
<li>Background in high-growth companies, tech start-ups, or service-oriented industries.</li>
<li>Proven success in managing B2B or B2C client relationships.</li>
<li>Experience in improving processes to enhance partner and customer satisfaction.</li>
<li>An analytical mindset with the ability to turn data into insights.</li>
<li>Flexible, adaptable, and able to thrive in dynamic, evolving environments.</li>
<li>Highly motivated, empathetic, and eager to contribute to both client and company growth.</li> 
</ul> 
Work Schedule and Patterns:<ul>
<li>9-hour shift (8 working hours)</li>
<li>5 days a week (2 week-offs based on rota)</li>
<li>Rotational Shifts - including night</li>
<li>Office-based role</li>
</ul>We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!</div>

Customer Support Associate (Email & Chat)

S&P Global

About the Role: 
Grade Level (for internal use): 10
 Job Summary: The Client Services/Support Associate Manager will be responsible for managing the client support team in Gurgaon India , ensuring high-quality service delivery and managing client relationships. This role involves collaborating with internal stakeholders, technical and product teams to enhance client satisfaction and drive service improvements. The role is expected to work mainly during the US Hours but will have direct reports to manage, working in the APAC hours.
 
Principal Accountabilities: 
Develop and initiate business and operational vision that drive organization, process and technology improvements in support of new and changing product requirements.
 Effective and timely communication with both internal and external customers around business metrics, collaboration and customer delight
 Continuously and proactively strive to improve Customer Delight within area of responsibility
 Proactive leadership to maximize organizational and colleague effectiveness through improving engagement and skill sets of team members
 Lead and mentor the client support team, providing guidance and support to ensure efficient operations.
 Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager/director
 
Job Complexity / Scope Differentiators: 
Supervise and leaders the Customer Care team in the location and is responsible for efficient and effective supervision of the team’s processes and operations
 Serves as a leader and role model to drive superior Customer Care which will support and enhance the overall customer experience
 Works closely with key stakeholders, including Sales, Product Management and Customer Care Management to communicate issues and help develop customer care goals and processes
 Accountable for execution of the team’s day-to-day customer service operations within defined standards
 Tracks performance against service levels, quality, customer satisfaction, and cost
 Requires limited independent decision making
 Follows clearly defined practices and Standard Operating Procedures (SOPs)
 Handles related management escalations
 Builds a culture that is based on teamwork and S&P Global values
 
Knowledge and Skills: 
Very analytical in thinking and can apply thoughts to clear actions
 Understand linkages between colleague engagement, customer satisfaction and revenue performance
 Has excellent communication skills, both written and verbal
 Experience influencing in a matrixed organization to drive big outcomes by building strong trusted relationships
 Developing knowledge across S&P Global Market Intelligence product groups from an information/content perspective
 May have more detailed knowledge of one or more product disciplines
 Broad knowledge of internal customer facing processes
 
Qualifications: 
Bachelor’s degree in Business or Finance, Communications, or a related field.
 Minimum of [3] years of experience in client services or support roles, with at least [2] years in a management position.
 Strong communication and interpersonal skills.
 Ability to work in a fast-paced environment and manage multiple priorities.
 Proficient in CRM software and Microsoft Office Suite.
 
Physical Requirements/ Working Environment: 
Works well under pressured working environment
 Good tardiness & attendance track record
 Require working on Shift Rotation basis to supervise teams accordingly
 Able to join necessary management scheduled meetings
 Able to work during Public Holidays (compensated accordingly)
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 322994
 Posted On: 2025-12-08
 Location: Gurgaon, Haryana, India

Client Services/Customer Care Support Associate Manager

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