customer support associate

Sajiero

Here's a concise and professional Job Description (JD) for your Customer Support Associate role:Job Title: Customer Support Associate Location: Nazimabad No.1 near Eidgah Ground Job Type: Full-Time Timings: 10:00 AM to 7:00 PM (Monday to Saturday)Job Summary: We are looking for a proactive and organized Customer Support Associate to join our team. The ideal candidate will be responsible for handling courier bookings, making order confirmation calls, managing shipper advices, and responding to customer inquiries across multiple channels.Key Responsibilities:<ul><li>Book courier shipments on relevant logistics platforms.</li><li>Make daily order confirmation calls to customers.</li><li>Coordinate and manage shipper advices with couriers and internal teams.</li><li>Respond promptly and professionally to customer queries via phone, WhatsApp, and email.</li><li>Maintain accurate records of customer interactions, issues, and resolutions.</li><li>Ensure a smooth post-order customer experience and follow-ups where needed.</li><li>Assist in daily operations and provide support in administrative tasks as required.</li></ul>Requirements:<ul><li>Prior experience in customer support, logistics coordination, or e-commerce operations is a plus.</li><li>Positive attitude and ability to work independently under minimal supervision.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Associate

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.
 
 
 
 Job Overview
 
 
 
 We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
 </li>
 <li>
 Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
 </li>
 <li>
 Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
 </li>
 <li>
 Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
 </li>
 <li>
 Knowledge and experience in backend operations for effective coordination of internal processes and order management.
 </li>
 <li>
 Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
 </li>
 <li>
 Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
 </li>
 <li>
 BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
 </li>
 <li>
 Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
 </li>
 <li>
 Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
 </li>
 <li>
 Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
 </li>
 <li>
 Maintain accurate customer records using digital tools for efficient data management and future reference.
 </li>
 <li>
 Support the sales team by cross-checking product information and assisting during high demand periods as required.
 </li>
 <li>
 Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
 </li>
 <li>
 Contribute to company growth by identifying potential service improvements and providing valuable customer insights.
 </li>
 </ul>
</div>

YAP Pakistan

Customer Support AssociateLocation: Johar Town, Lahore Job Type: Full-time Shift: Rotational (Morning, Evening, Night)Job SummaryYAP Pakistan is seeking a proactive and customer-focused Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, strong proficiency in Microsoft Word and Excel, and the flexibility to work in rotational shifts. This role is pivotal in ensuring customer satisfaction and maintaining YAP&rsquo;s reputation for excellence in service.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently while maintaining a high level of empathy and accuracy</li><li>Document customer interactions and feedback using MS Word and Excel</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Maintain up-to-date knowledge of YAP&rsquo;s products, services, and policies</li><li>Meet performance targets including response time, resolution rate, and customer satisfaction scores</li><li>Work in rotational shifts to ensure 24/7 support coverage</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Excellent verbal and written communication skills in English and Urdu</li><li>Proficiency in Microsoft Word and Excel for documentation and reporting</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving skills and attention to detail</li><li>Willingness to work in rotational shifts, including weekends and holidays</li></ul>Preferred Skills<ul><li>Prior experience in customer support or call center environment</li><li>Familiarity with CRM systems and ticketing tools</li><li>Positive attitude and a passion for helping others</li></ul>How to ApplyInterested candidates can send their updated CV to hr@yappakistan.com with the subject line: Customer Support Associate &ndash; YAP PakistanJob Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in Shifts?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

7eventzz.com

We are looking for a dedicated and empathetic Customer Support Associate to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring every customer has a smooth and satisfying experience with our products and services.Key Responsibilities<ul><li>Handle incoming calls, chats, and emails to resolve customer queries and complaints.</li><li>Provide accurate information about products, services, and policies.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Escalate complex issues to the senior support team or relevant departments.</li><li>Keep detailed records of customer interactions, feedback, and resolutions.</li><li>Follow communication guidelines and processes to ensure consistent service quality.</li><li>Assist in improving customer satisfaction and retention by identifying recurring issues.</li><li>Collaborate with internal teams (sales, operations, logistics) for quick resolution of customer concerns.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred).</li><li>Excellent communication skills in English and Hindi (additional regional languages are a plus).</li><li>Strong problem-solving skills with a customer-first mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with CRM systems and MS Office/Google Workspace.</li><li>Prior experience in customer service, BPO, or e-commerce support is an advantage.</li></ul>Work Environment<ul><li>Full-time role, Monday&ndash;Saturday (rotational shifts may apply depending on company policy).</li><li>Hybrid/Office-based depending on business requirements.</li></ul>Growth Opportunities<ul><li>Performance-based promotions to Senior Associate / Team Leader roles.</li><li>Exposure to cross-functional teams (Sales, Operations, Marketing).</li><li>Training and upskilling programs in communication, CRM tools, and customer handling.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Work Location: In personSpeak with the employer +91 7278586820

KOTN

<div>At Kotn, we&rsquo;re changing how things are created and consumed&mdash;crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they&rsquo;re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for those who create our pieces and the highest quality product for you. Now a Certified B Corp voted Best for the World, a portion of every order helps provide accessible education for our farmers' children.
What you&rsquo;ll be working on:
Customer Support (50%)<ul><li>
Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support</li><li>
Review ticket responses to meet quality standards and improve current processes where necessary</li><li>
Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.</li></ul>
Customer Support (30%)<ul><li>
Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions</li><li>
Identify customer needs or desires in order to recommend the appropriate products and drive for sales increasing solutions</li><li>
Deliver surprise and delight moments to ensure an exceptional experience where possible</li></ul>
Reporting and Operations (20%)<ul><li>
Tackle day to day operational tasks, such as processing and facilitating returns/exchanges between customers and fulfillment team</li><li>
Report on key customer service metrics and share learnings and insights regularly</li><li>
Coordinate/liaison between customers, fulfillment/warehouse team and in-store sale associates</li><li>
Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.</li></ul>
What You&rsquo;ll Bring:
Detail Oriented
Demonstrate meticulous attention to detail by ensuring accuracy in all operational tasks, and customer facing programs.
Communication
Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.
Critical Thinking
Data oriented story teller, enabling curiosity to find innovative solutions to continuously improve business areas.
Initiative
Self-starter, naturally motivated to seize opportunities and get started without prompting.
Additional Requirements:
1+ year experience within customer service using a ticketing system
Proficient in English, both written and verbal is required
Must be available to work flexible shifts, including evenings, nights, and weekends, to ensure round-the-clock coverage in alignment with Toronto EST hours</div>

Livoso Technologies Pvt Ltd

Job Title: Telesales ExecutiveLocation: Bhubaneswar, Odisha Department: Sales &amp; Business Development Reports to: Sales Manager / Business Development HeadAbout EzTruck LogisticsEzTruck is a technology-driven logistics company focused on simplifying and streamlining the trucking and logistics ecosystem in India. We connect businesses with reliable transport solutions and ensure efficiency across supply chains. We are looking for Telesales Executives who can drive customer acquisition and business growth through effective telecommunication.Job SummaryThe Telesales Executive will be responsible for reaching out to potential customers, explaining EzTruck&rsquo;s logistics solutions, generating leads, and converting them into clients. This role involves strong communication skills, sales acumen, and the ability to build customer relationships over calls.Key Responsibilities<ul><li>Make outbound calls to potential customers (B2B clients, shippers, transporters, and partners).</li><li>Explain EzTruck&rsquo;s services, pricing, and value propositions clearly and persuasively.</li><li>Generate leads, follow up on inquiries, and convert them into business opportunities.</li><li>Maintain customer database (CRM/Excel/HRMS) with updated records of calls and interactions.</li><li>Achieve daily/weekly/monthly sales targets and KPIs.</li><li>Build and maintain positive relationships with clients to encourage repeat business.</li><li>Work closely with the Sales and Operations teams to ensure smooth onboarding of customers.</li><li>Collect market feedback and customer requirements to share with the management team.</li></ul>Qualifications &amp; Skills<ul><li>Graduate in any discipline (Business, Marketing, Logistics preferred).</li><li>1&ndash;3 years of telesales/inside sales experience (logistics/transport industry experience is a plus).</li><li>Excellent communication skills in English, Hindi, and Odia.</li><li>Strong persuasion, negotiation, and relationship-building skills.</li><li>Basic knowledge of CRM tools, MS Excel, and telecalling systems.</li><li>Ability to handle high call volumes and meet sales targets.</li></ul>Key Competencies<ul><li>Customer-centric approach with problem-solving mindset.</li><li>Self-motivated, result-oriented, and target-driven.</li><li>Team player with positive attitude and resilience.</li><li>Ability to work in a fast-paced logistics environment.</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;20,000.00 per monthLanguage:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>

Appinsnap Pvt Ltd

WE'RE HIRING (Customer Support Representatives and Linguistic Recruiters)Office Location: Bahria town phase 7, RawalpindiShift timings for females: 1pm to 9pm and 2pm to 10pmOffering 40k - 60k Basic with multiple bonuses up to 40k Experienced/fresh candidates are encouraged to apply (Salary is negotiable)Customer Support RepresentativeTranslation Empire is a leader in providing translation and interpretation services . We are dedicated to providing exceptional service to our customers and creating a positive and inclusive work environment for our team. We believe that a great customer experience starts with a great team, and we are looking for a dedicated and empathetic individual to join us.Role and ResponsibilitiesAs a Customer Support Representative, you will be the first point of contact for our customers. Your main responsibility is to provide excellent service by assisting customers with their inquiries, resolving issues, and ensuring their overall satisfaction. This role requires a person who is a strong problem-solver and is committed to putting the customer first.Key responsibilities include:<ul><li>Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Identifying and resolving customer issues by providing accurate information, troubleshooting problems, and offering effective solutions.</li><li>Maintaining detailed and accurate records of customer interactions and transactions.</li><li>Collaborating with other departments to address customer needs and improve overall processes.</li><li>Staying up-to-date on product knowledge and company policies to provide the best possible support.</li><li>Handling customer complaints with patience, empathy, and a positive attitude.</li></ul>Skills and QualificationsWe are looking for a candidate who is genuinely excited to help people and has a passion for providing outstanding service.Required qualifications and skills:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and critical-thinking abilities.</li><li>Patience, empathy, and a customer-centric attitude.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Proficiency with computer systems and software, including CRM software and the Microsoft Office Suite.</li><li>High school diploma or equivalent; a degree in a relevant field is a plus.</li><li>Previous experience in a customer-facing role is preferred, but not required.</li></ul>What We Offer<ul><li>Market competitive salary</li><li>Medical</li><li>Paid Leaves</li><li>Pick n Drop for Females ( in process)</li></ul>Apply directly to the job post or Send ur Cv at:Nirmeen.desmond@empire-groupuk.com+92 300 7881029Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Search 10000+ Customer support associate jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer support associate jobs NEAR_ME

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate

Customer Support Associate