customer support associate

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.
 
 
 
 Job Overview
 
 
 
 We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
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 Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
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 <li>
 Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
 </li>
 <li>
 Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
 </li>
 <li>
 Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
 </li>
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 Knowledge and experience in backend operations for effective coordination of internal processes and order management.
 </li>
 <li>
 Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
 </li>
 <li>
 Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
 </li>
 <li>
 BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
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 Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
 </li>
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 Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
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 Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
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 Maintain accurate customer records using digital tools for efficient data management and future reference.
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 Support the sales team by cross-checking product information and assisting during high demand periods as required.
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 Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
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 Contribute to company growth by identifying potential service improvements and providing valuable customer insights.
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 </ul>
</div>

Customer Support Associate

Niftel Communications

* We&rsquo;re Hiring: Customer Support Associate (Work from Home) *- Full-Time Opportunity | Remote (Work From Home)Position: Customer Support Associate Process: Blended Support (Voice + Chat) Working Hours: 9 Hours per day Shift: Rotational (including rotational week off) Salary: &#8377;14,000 &ndash; &#8377;15,500 (In-Hand) Working Days: 6 Days per weekApply : 8189011192- About the RoleWe are looking for enthusiastic and customer-focused individuals to join our support team. As a Customer Support Associate, you will play a key role in delivering exceptional service to our customers via both voice and chat channels.You&rsquo;ll be responsible for resolving queries efficiently, maintaining a professional tone, and ensuring customer satisfaction in every interaction.- Key Responsibilities<ul><li>Handle customer inquiries via calls and chat in a professional and courteous manner</li><li>Provide accurate information and effective solutions to customer issues</li><li>Maintain a positive, empathetic, and professional attitude at all times</li><li>Document customer interactions and feedback accurately</li><li>Collaborate with internal teams to ensure timely resolution of escalations</li></ul>- Requirements<ul><li>Minimum Qualification: 12th Pass (Graduate preferred)</li><li>Excellent verbal and written English communication skills (mandatory)</li><li>Strong interpersonal, problem-solving, and decision-making abilities</li><li>Ability to handle high-volume interactions with professionalism and patience</li><li>Comfortable working in rotational shifts and weekends (with rotational week off)</li></ul>- Interview Process<ul><li>HR Screening</li><li>Operations Round</li><li>Assessment Evaluation</li><li>Client Interview</li></ul>- Why Join Us?<ul><li>Opportunity to work remotely and build a strong career foundation</li><li>Friendly and growth-oriented work environment</li><li>Gain hands-on experience in customer service with a leading brand</li></ul>- Interested Candidates Can Apply By: Sending your resume to 8189011192Job Type: Full-timePay: &#8377;14,000.00 - &#8377;15,000.00 per hourExpected hours: 9 per weekBenefits:<ul><li>Work from home</li></ul>Application Question(s):<ul><li>Why do you want WFH?</li></ul>Work Location: Remote

Nestlé

<div><div>Nespresso Customer Support Associate 
 
 
</div>Position Summary
Join a world leader in the food and beverage industry, where our passion for enhancing quality of life drives everything we do. In our collaborative environment, we are committed to fostering a healthier future for our consumers and communities.
As a Contact Center Associate, you will engage with consumers through various channels, including inbound and outbound calls, emails, WhatsApp, live chat, and social media. Your role is pivotal in delivering exceptional customer experiences.
A Day in the Life&hellip;
Customer Experience:<ul><li>
Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.</li><li>
Achieve high customer satisfaction by personalizing interactions and applying our brand&rsquo;s tone at every touchpoint.</li><li>
Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.</li><li>
Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.</li></ul>
Coffee Experience &amp; Expertise:<ul><li>
Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.</li><li>
Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.</li><li>
Inspire and guide customers in exploring personalized coffee options.</li></ul>
Sales Techniques:<ul><li>
Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.</li><li>
Skillfully navigate challenging conversations, offering valuable solutions and options.</li><li>
Identify customer needs and promote new products, enhancing the overall brand experience.</li></ul>
Operational Excellence:<ul><li>
Ensure compliance with quality and business standards in all interactions.</li><li>
Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.</li><li>
Maintain data integrity and provide back-office support as needed, aligning with compliance policies.</li></ul>
Are You a Fit?<ul><li>
Bachelor&rsquo;s degree in marketing, business studies, communications, or related fields.</li><li>
Proven customer service and sales expertise in B2C and/or B2B environments.</li><li>
Strong interpersonal and communication skills, both verbal and written, in English.</li><li>
Ability to multitask, prioritize effectively, and adapt to new digital trends.</li><li>
Attention to details and a passion for learning new skills and tools.</li></ul></div><div></div>

Nespresso Customer Support Associate

Universal Digital Innovators

Job title: Customer Servive ExecutiveLocation: REMOTE | (US SHIFT)(only local candidates preferred)Job type: Full-timeShift Timing: 5:00 PM to 2:00 AM IST (US Time Zone Support)Job summary: We are seeking a proactive and customer-focused Customer Service Executive to manage load booking and handle outbound sales calls for clients in the US logistics industry. The ideal candidate will have strong communication skills, attention to detail, and the ability to work independently during US business hours.Qualifications and skills:* Min. 1 year experience in customer service, BPO, sales, or US logistics* Excellent verbal and written English communication skills. and verbal knowledge of Hindi is required.* Salary as per industry standards based on experienceKey Responsibilities:* Handle inbound/outbound calls for load booking and coordination* Make outbound sales calls to trucking companies and logistics partners* Provide real-time support to clients, drivers, and dispatchers* Ensure timely updates and confirmations for shipments* Build and maintain customer relationships* Meet daily booking targets with sales/ops team* Ensure customer satisfactionInterested candidates can share their resume through hr@udiglobal.in or whatsapp / call -8870000593 PRIYADHARSHINI (HR)Job Type: Full-timePay: &#8377;12,000.00 - &#8377;15,000.00 per monthWork Location: Remote

SHREE VASU LOGISTICS

We have a urgent requirement of Sales Coordinator Location: Tendua, RaipurJob Description:Provided exceptional customer service through various communication channels (phone, email, chat).Resolved customer inquiries and complaints efficiently, ensuring high customer satisfactionAssisted customers with product information, orderprocessing, and troubleshooting.Collaborated with internal teams to address and resolvecustomer issues promptly.Maintained detailed records of customer interactions andfeedback for continuous improvement.Interested candidates kindly reach out at ayush@shreevasulogistics.inJob Types: Full-time, FresherPay: &#8377;10,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Food provided</li><li>Provident Fund</li></ul>Work Location: In person

Laundryheap

<div>Laundryheap is an award-winning and industry-leading startup that is revolutionising laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.
Headquartered in the UK, our service is available in 14 international markets, and we&rsquo;re currently in the process of expanding further across Europe, Asia, and North America.
We are now looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand operating across different time zones, we require the potential candidate to be flexible in working in shift patterns.
Your responsibilities include, but are not limited to:<ul>
<li>Act as a primary operations contact for key partnerships.</li>
<li>Manage end-to-end order operations in line with partner agreements and process guidelines.</li>
<li>Proactively share updates with external stakeholders, addressing changes and resolving issues promptly.</li>
<li>Collaborate with internal teams (i.e, logistics, payments, tech) to ensure smooth and timely execution of partner commitments, discover opportunities to improve processes and deliver a superior partner experience.</li>
<li>An accurate and timely response through all communication channels, including email, live chat and partner platforms.</li>
<li>Resolve partner or customer complaints effectively and escalate issues where necessary.</li>
<li>Drive and achieve KPIs related to client satisfaction, partner performance, and operational excellence.</li>
<li>Ensure high standards of tone and language in all written and verbal communications to customers and internal stakeholders.</li>
</ul>Minimum Skills Required:<ul>
<li>Excellent communication skills in English (written and verbal).</li>
<li>Proven experience in a client-facing role such as partnerships, account management, or customer success.</li>
<li>Strong organisational and analytical skills with attention to detail.</li>
<li>Familiarity with customer service tools (e.g., Intercom, Zendesk, or similar).</li>
<li>Ability to balance multiple client accounts/projects in a fast-paced environment.</li>
<li>Relationship-driven, empathetic, and able to build trust with diverse stakeholders.</li>
<li>Strong problem-solving abilities with a proactive &ldquo;can-do&rdquo; attitude.</li>
<li>Comfortable working cross-functionally to deliver client outcomes.</li>
</ul>Desired Skills &amp; Experience:<ul>
<li>2&ndash;5 years&rsquo; experience in client operations or customer success roles.</li>
<li>Background in high-growth companies, tech start-ups, or service-oriented industries.</li>
<li>Proven success in managing B2B or B2C client relationships.</li>
<li>Experience in improving processes to enhance partner and customer satisfaction.</li>
<li>An analytical mindset with the ability to turn data into insights.</li>
<li>Flexible, adaptable, and able to thrive in dynamic, evolving environments.</li>
<li>Highly motivated, empathetic, and eager to contribute to both client and company growth.</li> 
</ul> 
Work Schedule and Patterns:<ul>
<li>9-hour shift (8 working hours)</li>
<li>5 days a week (2 week-offs based on rota)</li>
<li>Rotational Shifts - including night</li>
<li>Office-based role</li>
</ul>We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!</div>

Customer Support Associate (Email & Chat)

Taraki

<div>
 
 Job Description
 
 
 
 
 About the role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
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 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
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 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
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 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
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 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
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 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
 </li>
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 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
 </li>
 </ul>
</div>

Customer Experience Associate - Oraan Tech Pvt. Ltd.

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