customer support consultant

SupportYourApp

<div>Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.
What you will do:<ul><li>
Deliver outstanding customer support via phone calls, chats, and emails;</li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul>
What you need to succeed in this role:
<ul><li>Excellent Hebrew and English skills (C1 for both spoken and written);</li><li>
At least 6 months of experience in a customer support role;</li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul>
Will be a great plus:
<ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul>
Benefits:
<ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully remotely;</li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</div>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

Tech zone consultancy

Job Title: Paid Internship &ndash; Travel Consultant (Aviation &amp; Tourism Students)Job Description:Travels Hook Pvt. Ltd. is offering a Paid Internship Opportunity for passionate and motivated Aviation and Tourism Students who are looking to start their career in the UK Travel Industry.This internship provides hands-on experience in sales, customer dealing, and travel consultancy, along with a chance to secure a permanent job position after successful completion.Requirements<ul><li>Minimum Intermediate / Bachelor&rsquo;s </li><li>Good English communication skills</li><li>Interest in travel &amp; tourism industry</li><li>Fresh candidates are encouraged to apply</li></ul>What You Will Get<ul><li>Paid Internship (Monthly Stipend) </li><li>Hands-on experience in UK travel industry</li><li>Professional work environment</li><li>Training &amp; skill development</li><li>Opportunity for permanent job after internship</li><li>Certificate of completion</li></ul>How to Apply:Interested candidates can apply by sending their CV via:WhatsApp: 0339-4900084Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

CSR Internship – Travel Consultant / Call Center / Customer Service(Paid)

<div><div>ADP is hiring an Associate Client Support Consultant.
<ul><li>Are you ready to join a company offering career advancement opportunities throughout your career journey?
</li><li>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
</li><li>Are you looking for an inclusive environment with a culture of collaboration and belonging?
</li></ul>If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
<div>Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
</div><div></div><div>Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
</div><div></div><div>Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
</div>TO SUCCEED IN THIS ROLE: Required Qualifications
<ul><li>At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
</li><li>You can work overtime hours during peak seasons.
</li></ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
<ul><li>Experience noted above, OR
</li><li>Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.</li>
</ul></div>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li>Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li>Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li>Continuously learn through ongoing training, development, and mentorship opportunities.
</li><li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
</li><li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
</li></ul>What are you waiting for? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Associate Client Support Consultant

NOMADs TECH

Job Summary:We are looking for a dedicated and customer-focused Customer Support Executive Female to manage and assist customers from the UK market. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities:<ul><li>Handle inbound and outbound customer queries via calls, emails, and live chat.</li><li>Provide accurate information about products/services to UK-based customers.</li><li>Resolve customer complaints efficiently while maintaining professionalism.</li><li>Maintain customer records and update CRM systems regularly.</li><li>Follow up with customers to ensure issue resolution and satisfaction.</li><li>Meet KPIs such as response time, resolution rate, and customer satisfaction.</li><li>Coordinate with internal teams to resolve complex issues.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred but not mandatory).</li><li>Proven experience in customer support or a similar role (UK market experience is a plus).</li><li>Excellent English communication skills (spoken and written).</li><li>Strong listening and problem-solving skills.</li><li>Ability to work in UK time zone shifts.</li><li>Basic knowledge of CRM tools and MS Office.</li><li>Ability to handle pressure and multitask effectively.</li></ul>Preferred Skills:<ul><li>Familiarity with UK customer behavior and communication style.</li><li>Experience with tools like Zendesk, Freshdesk, or HubSpot.</li><li>Strong interpersonal and teamwork skills.</li></ul>Work Location: In person

Customer Support Executive Female

Dominant Media Agency

Designation: Customer Support Representative [Female]Location: DHA Phase VII Ext. KarachiJob Timings: Full-Time | 10am to 6pm | Mon-FriExperience: 0-1 YearsJob OverviewWe are looking for a Customer Support Representative to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.Key Responsibilities<ul><li>Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.</li><li>Resolve customer issues, complaints, and questions while maintaining a positive brand image.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed records of customer interactions and follow-ups.</li><li>Escalate complex issues to the appropriate team when necessary.</li><li>Collaborate with internal teams to improve customer experience and service processes.</li><li>Monitor common customer issues and provide feedback for service improvement.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).</li><li>Strong verbal and written communication skills.</li><li>Customer-focused mindset with problem-solving abilities.</li><li>Basic computer skills and familiarity with email, CRM tools, or support platforms.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and willingness to learn.</li></ul>Nice to Have<ul><li>Previous experience in customer support or client-facing roles.</li><li>Familiarity with CRM systems or helpdesk tools.</li><li>Experience handling customer interactions on social media platforms.</li><li>Ability to work flexible hours if required.</li></ul>What We Offer<ul><li>Hands-on experience in a professional customer support environment.</li><li>Training, guidance, and mentorship from experienced team members.</li><li>Supportive and collaborative work culture.</li><li>Opportunity for full-time placement based on performance.</li></ul>How to ApplySend your resume and LinkedIn profile link to: dominantmediaagency@gmail.comSubject Line: Customer Support Representative &ndash; [Your Name]Only applications sent via email will be accepted.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Coustumer Support Representative (Female)

Alemad rent a car

<div>
 
 Hiring a fluent Arabic and English-speaking Customer Support Executive to handle international customer queries, provide timely resolutions, and deliver a high-quality support experience.
 
 
 
 
 
 Key Responsibilities:
 
 
 &ndash; Handle inbound and outbound customer interactions (calls, chat, email)
 
 
 &ndash; Provide support in both Arabic and English
 
 
 &ndash; Resolve customer issues efficiently while maintaining service quality
 
 
 &ndash; Maintain accurate records of customer interactions
 
 
 &ndash; Coordinate with internal teams when required
 
 
 
 
 
 Requirements:
 
 
 &ndash; Bachelor&rsquo;s degree preferred (not mandatory)
 
 
 &ndash; Fluent in
 
 Arabic (mandatory)
 
 and
 
 English
 
 
 
 &ndash; Strong communication and problem-solving skills
 
 
 &ndash; Prior experience in customer support is a plus
 
 
 &ndash; Must be based in
 
 Karachi
 
 and available for on-site work
 
 
 
 
 
 
 
 
 
 
</div>

Arabic & English Customer Support Executive (Karachi | On-site)

Etsy

<div>
 
 Company Description
 
 
 
 Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
 
 
 
 Salary Range
 
 
 
 $124,000.00 - $160,000.00
 
 
 
 What&rsquo;s the role?
 
 
 
 We are looking for an experienced Analytics professional to support the product and operations teams responsible for building solutions to deliver effortless, human support to buyers and sellers. Your team&rsquo;s work ensures Etsy provides world-class customer support and a safe, trusted marketplace for the millions of buyers and sellers in the Etsy community.
 
 
 As a Data Scientist working in the Customer Support area you will work to deliver clear insights, and provide access to metrics, data, and tools needed for decision-making and optimization at all levels of the organization. Are you passionate about using sophisticated behavioral analysis to drive product development and strategy in customer support? If so, this could be a great match.
 
 
 This is a full-time position reporting to the Sr Manager of Customer Support &amp; Outsourcing Analytics. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
 
 
 This role requires your presence in Etsy&rsquo;s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy&rsquo;s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies
 
 here
 
 
 .
 
 
 
 
 What&rsquo;s this team like?
 
 
 
 <ul>
 <li>
 You would be joining the Customer Support Analytics team, which provides analytics support to Customer Support and related Product and Engineering teams.
 </li>
 <li>
 We are a hybrid team made up of Data Scientists and Analysts who support product launches and experiments, conduct proactive analyses using Etsy data to uncover new opportunities, and enable self-service reporting for operations across our partner teams.
 </li>
 <li>
 Your main partners would belong to the Customer Support, Workforce Management, and Product-Engineering teams, whose mission is to drive customer loyalty and retention through available, reliable, and delightful support and to enable scalable growth through outsourcing support, enforcement, and other internal work across various external vendors.
 
 
 </li>
 </ul>
 
 What does the day-to-day look like?
 
 
 
 <ul>
 <li>
 Partner with operations leaders and product managers within our Customer Support operations &amp; product teams; combine support and Etsy user behavioral data to shed light on opportunities for improving the effectiveness and user experience of Etsy Support&rsquo;s self-service solutions, improve the accuracy of our support ticket forecasts, and develop robust reporting for support ticket trends.
 </li>
 <li>
 Identify impactful metrics to understand the performance of your partner teams, and ingrain these metrics into teams&rsquo; day-to-day decision-making.
 </li>
 <li>
 Lead proactive analyses to uncover opportunities, help teams set strong hypotheses, and deliver robust analysis
 </li>
 <li>
 Partner with product, engineering, design teams; use behavioral and transactional data to shed light on our users and our support product experience, identify areas for improvement, and drive decision-making.
 </li>
 <li>
 Lead experimentation, help teams set strong hypotheses, and deliver robust analysis of experiment results.
 </li>
 <li>
 Continually evaluate and refine your technical toolkit; teach what you learn to the team.
 </li>
 <li>
 Of course, this is just a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
 
 
 </li>
 </ul>
 
 Qualities that will help you thrive in this role are:
 
 
 
 <ul>
 <li>
 2+ years of proven success as a data scientist or analyst focused on supporting product teams with data access, reporting, and insights.
 </li>
 <li>
 Successful track record of distilling highly complex problems into narratives that are concise, action focused, and memorable.
 </li>
 <li>
 High proficiency with SQL
 </li>
 <li>
 Strong grasp of advanced statistical concepts (hypothesis testing, statistical power, time series), statistical scripting languages (e.g. Python, R)
 </li>
 <li>
 Ability to communicate insights to senior executives verbally, visually, and in writing.
 </li>
 <li>
 Curious mentality to drive creative problem-solving and business impact
 </li>
 <li>
 A trust in and commitment to Etsy&rsquo;s vision, mission and values.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 What's Next
 
 
 If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
 
 
 Our Promise
 
 
 At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
</div>

Data Scientist, Customer Support Analytics

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