customer support consultant

Tech zone consultancy

Customer Service Representative (CSR) &ndash; Travel &amp; Umrah Consultant (Freshers Can Apply)Location: Gulbarg,Lahore Shift Timing: 3:00 PM &ndash; 12:00 AM (UK Shift) Working Days: Monday to Saturday Salary: Basic + Commission + Performance BonusJob OverviewWe are hiring Customer Service Representatives (CSR), Call Center Agents, and Travel Consultants for our growing Travel &amp; Umrah consultancy.Both Freshers and Experienced candidates are encouraged to apply. If you are confident, motivated, and want to build your career in the Travel Industry, Umrah Packages, Flight Booking, and UK Campaign Sales, this opportunity is for you.Key Responsibilities<ul><li>Handle Inbound &amp; Outbound Calls professionally</li><li>Provide information about Umrah Packages, Flights, Hotels (Makkah &amp; Madinah), and Visa Services</li><li>Convert leads into confirmed bookings</li><li>Follow up with UK customers via call &amp; WhatsApp</li><li>Achieve monthly sales targets</li><li>Maintain customer data in CRM</li><li>Provide after-sales customer support</li></ul>RequirementsFor Freshers:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>Good English communication skills</li><li>Confident speaking ability</li><li>Willing to work in UK shift</li><li>Basic knowledge of sales &amp; customer service</li></ul>For Experienced Candidates:<ul><li>6 months to 2 years experience in Call Center, Travel Agency, Umrah Sales, or UK Campaign</li><li>Knowledge of Flight Booking Systems / GDS (Amadeus, Galileo, Sabre) is a plus</li><li>Strong convincing and negotiation skills</li><li>Target-oriented mindset</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Travel & Umrah Consultant (Freshers Can Apply)

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

Bupa

<div>Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li></ul>
What We're Looking For
<div>Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div>
 
Free flu jabs, Paid volunteer time, Employee mentoring programme, Private medical insurance, Additional leave, Cycle to work scheme, Company pension, Gym membership, Financial planning services, Referral programme, Health &amp; wellbeing programme, Private dental insurance

Logic, Inc.

<div><div>Mgmt Consulting Team Lead/Consultant | Mid-Level | Full time
</div><div>Job No. R00308962 | Multiple Locations</div></div>
 <div><div>We are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

You are: 
An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you&rsquo;re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You&rsquo;ve led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you&rsquo;ve pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you&rsquo;re at your best when contributing to a team. You&rsquo;re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. 
The work:
<ul><li>
Evaluate clients&rsquo; current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals</li><li>
Define business cases, business and implementation roadmaps, and execute solutions</li><li>
Lead delivery teams to redesign clients&rsquo; organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences</li><li>
Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions</li><li>
Advise clients on ways to measure and improve their customer-centric metrics</li><li>
Lead change-management initiatives that drive adoption, ease implementation, and position clients&rsquo; customer-service solutions for ongoing success</li><li>
Establish relationships with client stakeholders and build long-term partnerships for Accenture</li><li>
Identify opportunities and drive business development efforts to build the Accenture Consulting practice</li><li>
Manage and coach junior team members, and continue to grow your own expertise</li><li>
Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position</li></ul>

Travel: As required for client support.

Location: Primary residency within 90 minutes of an approved Accenture office</div></div>
 <div>Here&rsquo;s what you&rsquo;ll need:
<ul><li>
A minimum five (5) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:
<ul><li>Solutioning and selling new ideas and proposals</li><li>
Incorporating experience design and analytics into customer service, and support processes</li></ul></li><li>
3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client&rsquo;s larger application ecosystem</li><li>
3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)</li><li>
1+ years of experience working with Artificial intelligence and front-end digital platforms</li><li>
3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management</li></ul> 

Bonus points if:
<ul><li>
Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing</li><li>
Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations</li><li>
Have hands on experience with artificial intelligence, GenAI and conversational design</li><li>
Experience in Utilities (Gas, Electric) Industries</li></ul>

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. 
We anticipate this job posting will be posted on 02/04/2026 and open for at least 3 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $70,350 to $205,800

Cleveland $59,100 to $164,600

Colorado $63,800 to $177,800

District of Columbia $68,000 to $189,300

Illinois $59,100 to $177,800

Maryland $63,800 to $177,800

Massachusetts $63,800 to $189,300

Minnesota $63,800 to $177,800

New York $66,300 to $205,800

New Jersey $68,000 to $205,800

Washington $80,200 to $189,300

#LI-NA</div>
 <div>Culver City, CA
Albany, NY
Arlington, VA
Atlanta, GA
Austin, TX
Beaverton, OR
Bentonville, AR
Boston, MA
Carmel, IN
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Denver, CO
Des Moines, IA
Detroit, MI
Hartford, CT
Houston, TX
Irving, TX
Miami, FL
Milwaukee, WI
Minneapolis, MN
Morristown, NJ
Mountain View, CA
Nashville, TN
New York City, NY
Oklahoma City, OK
Overland Park, KS
Philadelphia, PA
Pittsburgh, PA
Raleigh, NC
Sacramento, CA
San Diego, CA
San Francisco, CA
Scottsdale, AZ
Seattle, WA
St. Louis, MO
St. Petersburg, FL
Walnut Creek, CA</div>
 <div>Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. 


Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. 


Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women. 


Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 
 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.

Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</div>
 <div>We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people&rsquo;s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We&rsquo;re proud to be consistently recognized as one of the World&rsquo;s Best Workplaces&trade;.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.</div>

Customer Experience & Service Transformation Advisory Consultant

OnRamp

<div><h1 class="jobSectionHeader">About OnRamp</h1>
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we&rsquo;re redefining how companies bring new customers online.
OnRamp is expanding, recently opening an office just steps from South Station in Boston. As part of this expansion, we're looking for a Customer Support Specialist who wants to help build the future model of support. In this role, you will bring creative approaches to our customers and internal processes across Customer Success. Be a product expert, bring an AI first approach, expand the knowledge base, help our customers and our team take customer onboarding to the next level!
As a Customer Support Specialist, you will be responsible for working directly with OnRamp customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, OnRamp. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.
In this fast growing environment, career paths for successful Customer Support Specialists could include Senior Support Specialist, Customer Success Manager (CSM), Business Development Manager (BDR) or Sales Engineer (SE). Do you learn applications in depth and help others? This is a role that will allow you to show your expertise and grow with the company.
In this role, you will:<ul><li>
Communicate with customers via phone and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries</li><li>
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible</li><li>
Identify and diagnose software issues to fix and improve the product experience for our customers</li><li>
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry</li><li>
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through expanded use of our software</li><li>
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall OnRamp experience in mind</li><li>
Collaborate within OnRamp (with teams such as Customer Success and Product) to retain and grow customers on our platform</li><li>
Be a thoughtful engine to improve our product by surfacing trends and ideas to the Product Management team</li><li>
Create and maintain help documents</li><li>
Manage internal processes and systems used to organize and deliver the post sales experience</li><li>
Be a role model and a trusted advisor by showcasing OnRamp values and a customer centric approach in every customer interaction</li></ul>
We are looking for people who:<ul><li>
Are fluent in English</li><li>
AI first approach, self-motivated, always curious, consistently eager to learn, with a growth mindset</li><li>
Are performance oriented and demonstrate a strong customer first mentality by consistently providing customers high quality service</li><li>
A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!</li><li>
Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer</li><li>
Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role</li><li>
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support</li><li>
Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts</li><li>
Embody our customer first values and add to our company culture</li><li>
Comfortable with working across phone, email and zoom</li><li>
Comfortable with a hybrid work arrangement of 3 days in the office and up to 2 days remote. Occasional onsite, company meetings and events will require in person attendance for a particular or particular set of days</li><li>
Pylon, Pylon AI Bot, Fathom, Salesforce and HubSpot knowledge and willingness to learn more are a plus</li></ul>
Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.<h1 class="jobSectionHeader">
Why OnRamp</h1><ul><li>
Work directly with enterprise and mid-market clients, including Fortune 15 companies</li><li>
Join a high-growth SaaS company that just raised its $15M Series A led by top investors</li><li>
Be part of a collaborative, ownership-driven culture</li><li>
Highly competitive cash compensation, equity, and benefits</li><li>
Boston-based, 3+ days a week in-office</li></ul>
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don&rsquo;t hesitate to let us know.</div>

Customer Support Specialist

Turvo Inc

<div><div><div>About Turvo:</div><div>
Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo&rsquo;s customers include some of the world&rsquo;s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers.</div><div></div><div> 
Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).</div></div>
<div><div><h3 class="jobSectionHeader">Responsibilities:</h3><div><div><ul><li>
Proactively monitor the production environment and respond quickly in response to trends or issues.</li><li>
Contribute in debugging, troubleshooting the complete stack of a service and drive the analysis of an outage.</li><li>
Participate actively in bug/issue triage with the feature teams, and support welli nformed decisions towards business and engineering goals.</li><li>
Primary escalation point of complex product issues, ensuring service level agreement(SLA) resolution, root cause analysis, engagement of appropriate engineering teams, and effective communications of problem mitigation withour customers.</li><li>
Diagnose and resolve complex product and 3rd party integration issues(technical andnon-technical) reported by customers.</li><li>
Develop and deploy technical solutions into production systems, establish work arounds when required, and offer best practices to help customer experience.</li><li>
Available 24 X 7 for all Sev 1 and Sev 2 customer product issues.
</li><li>Primary owner and escalation of customer SLA performance.</li><li>
Collaborate with Product Managers, Engineering and Site Reliability Engineering teams to identify systemic product issues and opportunities for performance enhancement.</li><li>
Share insights as the &lsquo;voice of the customer&rsquo; to drive product improvements.</li><li>
Create and maintain technical documentation, including knowledge base articles,to assist customers and colleagues.</li><li>
Keep up to date with new Turvo products &amp; services from quarterly releases Train and mentor Support Analyst (Tier 1) team members, sharing technical knowledge and troubleshooting best practices.</li><li>
Works independently and makes reasonable and informed decisions.</li></ul></div></div></div></div>
<div><div><h3 class="jobSectionHeader">Qualifications:</h3><div><div><ul><li>
Bachelor's degree in Engineering, related degree, Computer Science, Computer Information Systems, Information Technology, or equivalent experience.</li><li>
2+ years experience in production support/Technical support/Applicationsupport.</li><li>
Demonstrated experience in stressful, fast paced technical support or a related engineering role, showcasing strong troubleshooting skills and a customer-centric approach.</li><li>
Experience with Kibana, Elasticsearch, MySQL, Mongo DB, Browser Developer Tools, RESTAPI / Open API, RabbitMQ.
</li><li>Experience debugging Java is preferred.</li><li>
Proven ability to work independently, manage tasks, and prioritize effectively.</li><li>
Available 24 X 7 for Sev 1 and Sev 2 issues.</li><li>
Willingness to work flexible hours to provide SLA time-based coverage for our customers.</li><li>
Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.</li><li>
Proficiency in utilizing support tools, CRM systems, and remote support technologies.</li><li>
Willingness to adapt to industry trends and contribute to a dynamic support environment.</li><li>
Previous experience within Supply Chain or Logistics industries is desirable.</li></ul></div></div></div></div>
<div><div><h3 class="jobSectionHeader">Nice to have:</h3><div><div><ul><li>
Candidates must have excellent analytical skills.</li><li>
Strong debugging, troubleshooting/problem solving skills.</li><li>
Ability to work independently with minimal super vision.</li><li>
Good written and verbal communications skills and must be a strong team player.</li><li>
Previous experience working with geographically-distributed coworkers.</li></ul></div></div></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Support Engineer

Bonyan Academy

Job Title: Customer Support Specialist (Overnight Shift) Location: Remote Company: Bonyan Academy Job Type: Full-time Salary: E&pound;10,000 per month (Net)About Us:Bonyan Academy provides exceptional Arabic and Quran teaching services to students worldwide. Our expert teachers create engaging and insightful learning experiences. We are currently hiring a Customer Support Specialist (Overnight Shift) to join our team and support our international students.Responsibilities:<ul><li>Provide technical and billing support to customers in the USA, Canada, UK, Australia, and New Zealand.</li><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Create, manage, and resolve customer tickets using our CRM system.</li><li>Follow and contribute to improving customer success processes.</li><li>Convert leads into sales by effectively communicating the value of our Language Solutions.</li><li>Build long-term relationships to enhance customer satisfaction and loyalty.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (any field).</li><li>Minimum 1 year of experience in international customer service (call center experience preferred).</li><li>Fluent English (both written and verbal) &ndash; mandatory.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in Google Sheets, Google Calendar, and Zoom.</li><li>Positive attitude and eagerness to learn.</li><li>Ability to work overnight shifts (aligned with US and international time zones).</li></ul>Working Hours &amp; Conditions:<ul><li>Full-time position.</li><li>Overnight shift (serving US and international markets).</li><li>9 working hours per day (including 1-hour break).</li><li>2 days off per week (scheduled based on operational needs).</li><li>Final working schedule will be determined after the interview (candidates must be flexible).</li></ul>Salary: E&pound;10,000 per month (Net)Job Type: Full-timePay: From E&pound;10,000.00 per month

Customer Support Specialist (Overnight Shift)

Search 10000+ Customer support consultant jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 customer support consultant jobs Near Me

Customer Service Representative (CSR) – Travel & Umrah Consultant (Freshers Can Apply)

Customer Service Consultant

Customer Service Consultant

Customer Experience & Service Transformation Advisory Consultant

Customer Support Specialist

Customer Support Engineer

Customer Support Specialist (Overnight Shift)