customer support consultant

Accumedradial

<h3>About the role</h3>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.<h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.

Email Support Specialist | Customer Service & Technical Support

Rhea County School District

Position: Customer Support SpecialistJob Summary: We are seeking a friendly, customer-focused, and detail-oriented Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner.</li><li>Resolve customer issues by identifying problems, researching solutions, and following up to ensure customer satisfaction.</li><li>Process customer orders, returns, refunds, and account updates accurately.</li><li>Maintain detailed records of customer interactions using CRM software.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Educate customers about products, services, and company policies.</li><li>Monitor customer feedback and identify opportunities for service improvement.</li><li>Collaborate with internal teams to resolve customer concerns efficiently.</li><li>Meet or exceed customer satisfaction, response time, and performance targets.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; an associate's or bachelor's degree is a plus.</li><li>Previous experience in customer service, call center, or support roles preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency with Microsoft Office and customer relationship management (CRM) systems.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Positive attitude and a customer-first mindset.</li></ul>Preferred Skills:<ul><li>Experience with help desk or ticketing software.</li><li>Ability to remain calm under pressure and handle difficult situations professionally.</li><li>Strong teamwork and interpersonal skills.</li><li>Flexibility to work evenings, weekends, or shifts if required.</li></ul>Working Conditions:<ul><li>Full-time or part-time position.</li><li>Remote</li><li>May require shift work, including evenings, weekends, and holidays.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Retirement savings plan</li><li>Professional development and training opportunities</li><li>Career growth within the organization</li></ul>APPLY NOW!!!

Customer Support Specialist

Peak Support

<div>Description:

Position Summary:
As a Tier 1 Trailguide, you will serve as the first point of contact for Scout Motors customers across multiple channels, including phone, chat, email, social media, and in-app messaging. You will guide customers through reservation management, vehicle inquiries, account updates, payment-related questions, and general support needs.
Trailguides are expected to take ownership of customer concerns from start to finish whenever possible, providing honest, direct, and thoughtful support that reflects the Scout Motors brand. This role requires strong communication skills, sound judgment, emotional intelligence, and a commitment to making every customer interaction easy and memorable.
The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and is comfortable supporting customers through important moments in their ownership journey.
Key Responsibilities
Customer Support &amp; Case Ownership<ul><li>
Serve as the primary point of contact for customer inquiries through phone, chat, email, social media, and in-app messaging.</li><li>
Assist customers with:
</li><li>Vehicle reservation questions and account updates</li><li>
Reservation modifications and cancellations</li><li>
Payment disputes and refund inquiries</li><li>
Product and vehicle information</li><li>
Event and marketing-related inquiries</li><li>
Internal contact requests and partnership inquiries</li><li>
Research, resolve, and document customer issues accurately and thoroughly.</li><li>
Take ownership of customer questions from first contact through resolution whenever possible.</li><li>
Identify and escalate complex or sensitive cases requiring additional investigation.</li></ul>
Customer Experience<ul><li>
Deliver a high-touch customer experience that is authentic, professional, and customer-focused.</li><li>
Build trust through clear, honest, and straightforward communication.</li><li>
Reduce customer effort by proactively anticipating needs and recommending next steps.</li><li>
Demonstrate empathy and professionalism during challenging customer interactions.</li><li>
Represent the Scout Motors brand positively in every interaction.</li></ul>
Technical &amp; Administrative Support<ul><li>
Navigate multiple systems and applications simultaneously while maintaining accuracy.</li><li>
Utilize customer support platforms, knowledge bases, CRM systems, and internal tools to resolve inquiries.</li><li>
Troubleshoot basic technical and digital-experience issues.</li><li>
Maintain detailed case notes and customer records.</li><li>
Follow established processes while using sound judgment to resolve unique customer situations.</li></ul>
Collaboration &amp; Continuous Improvement<ul><li>
Participate in coaching, quality reviews, calibration sessions, and ongoing training.</li><li>
Collaborate with Team Leads, Quality Assurance, Workforce Management, and Training teams.</li><li>
Share customer feedback and emerging trends that may improve customer experience, processes, or knowledge resources.</li><li>
Adapt to evolving products, processes, tools, and customer expectations.</li></ul>
Requirements:

Qualifications:
Required<ul><li>
2+ years of customer service, contact center, hospitality, retail, automotive, technology, or related customer-facing experience.</li><li>
Exceptional verbal and written communication skills.</li><li>
Strong problem-solving and critical-thinking abilities.</li><li>
Demonstrated ability to take ownership of issues and drive resolution.</li><li>
Strong multitasking and organizational skills.</li><li>
Ability to work in a fast-paced environment while maintaining accuracy.</li><li>
Proficiency using multiple computer applications simultaneously.</li><li>
Minimum typing speed of 50 WPM with strong accuracy.</li><li>
Excellent grammar, spelling, and written communication skills.</li><li>
High school diploma or equivalent.</li></ul>
Preferred<ul><li>
Automotive, mobility, roadside assistance, travel, retail, technology, or SaaS support experience.</li><li>
CRM experience (Intercom, Salesforce, Zendesk, or similar platforms).</li><li>
Experience supporting customers through phone, chat, and digital channels.</li><li>
Technical troubleshooting experience.</li><li>
Reservation, order management, billing, or payment support experience.</li></ul>
What Makes a Great Trailguide
Successful Trailguides demonstrate:<ul><li>
Ownership &ndash; Takes responsibility and follows through.</li><li>
Empathy &ndash; Listens actively and understands customer needs.</li><li>
Problem Solving &ndash; Uses sound judgment to resolve issues effectively.</li><li>
Communication &ndash; Explains complex information clearly and confidently.</li><li>
Adaptability &ndash; Thrives in changing environments and embraces learning.</li><li>
Collaboration &ndash; Works effectively with peers, leaders, and partner teams.</li><li>
Curiosity &ndash; Actively learns products, systems, and customer needs.</li><li>
Resilience &ndash; Maintains professionalism during challenging interactions.</li></ul>
Work Environment<ul><li>
Full-time position</li><li>
Remote / Work-from-Home within the United States</li><li>
Ability to work assigned schedules, including evenings, weekends, and holidays when required</li><li>
Dedicated workspace with reliable high-speed internet connectivity</li><li>
Ability to successfully complete all client-required training, certification, and quality standards</li></ul>
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don&rsquo;t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We&rsquo;re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.</div>

Tier 1 Customer Support- Trailguide

<div>
 
 Description
 
 
 
 
 Position Summary:
 
 
 
 As a
 
 Tier 1
 
 
 Trailguide
 
 , you will serve as the first point of contact for Scout Motors customers across multiple channels, including phone, chat, email, social media, and in-app messaging. You will guide customers through reservation management, vehicle inquiries, account updates, payment-related questions, and general support needs.
 
 
 Trailguides are expected to take ownership of customer concerns from start to finish whenever possible, providing honest, direct, and thoughtful support that reflects the Scout Motors brand. This role requires strong communication skills, sound judgment, emotional intelligence, and a commitment to making every customer interaction easy and memorable.
 
 
 The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and is comfortable supporting customers through important moments in their ownership journey.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Case Ownership
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customer inquiries through phone, chat, email, social media, and in-app messaging.
 </li>
 <li>
 Assist customers with:
 </li>
 <li>
 Vehicle reservation questions and account updates
 </li>
 <li>
 Reservation modifications and cancellations
 </li>
 <li>
 Payment disputes and refund inquiries
 </li>
 <li>
 Product and vehicle information
 </li>
 <li>
 Event and marketing-related inquiries
 </li>
 <li>
 Internal contact requests and partnership inquiries
 </li>
 <li>
 Research, resolve, and document customer issues accurately and thoroughly.
 </li>
 <li>
 Take ownership of customer questions from first contact through resolution whenever possible.
 </li>
 <li>
 Identify and escalate complex or sensitive cases requiring additional investigation.
 
 
 </li>
 </ul>
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Deliver a high-touch customer experience that is authentic, professional, and customer-focused.
 </li>
 <li>
 Build trust through clear, honest, and straightforward communication.
 </li>
 <li>
 Reduce customer effort by proactively anticipating needs and recommending next steps.
 </li>
 <li>
 Demonstrate empathy and professionalism during challenging customer interactions.
 </li>
 <li>
 Represent the Scout Motors brand positively in every interaction.
 
 
 </li>
 </ul>
 
 Technical &amp; Administrative Support
 
 
 
 <ul>
 <li>
 Navigate multiple systems and applications simultaneously while maintaining accuracy.
 </li>
 <li>
 Utilize customer support platforms, knowledge bases, CRM systems, and internal tools to resolve inquiries.
 </li>
 <li>
 Troubleshoot basic technical and digital-experience issues.
 </li>
 <li>
 Maintain detailed case notes and customer records.
 </li>
 <li>
 Follow established processes while using sound judgment to resolve unique customer situations.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Participate in coaching, quality reviews, calibration sessions, and ongoing training.
 </li>
 <li>
 Collaborate with Team Leads, Quality Assurance, Workforce Management, and Training teams.
 </li>
 <li>
 Share customer feedback and emerging trends that may improve customer experience, processes, or knowledge resources.
 </li>
 <li>
 Adapt to evolving products, processes, tools, and customer expectations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 2+ years of customer service, contact center, hospitality, retail, automotive, technology, or related customer-facing experience.
 </li>
 <li>
 Exceptional verbal and written communication skills.
 </li>
 <li>
 Strong problem-solving and critical-thinking abilities.
 </li>
 <li>
 Demonstrated ability to take ownership of issues and drive resolution.
 </li>
 <li>
 Strong multitasking and organizational skills.
 </li>
 <li>
 Ability to work in a fast-paced environment while maintaining accuracy.
 </li>
 <li>
 Proficiency using multiple computer applications simultaneously.
 </li>
 <li>
 Minimum typing speed of 50 WPM with strong accuracy.
 </li>
 <li>
 Excellent grammar, spelling, and written communication skills.
 </li>
 <li>
 High school diploma or equivalent.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Automotive, mobility, roadside assistance, travel, retail, technology, or SaaS support experience.
 </li>
 <li>
 CRM experience (Intercom, Salesforce, Zendesk, or similar platforms).
 </li>
 <li>
 Experience supporting customers through phone, chat, and digital channels.
 </li>
 <li>
 Technical troubleshooting experience.
 </li>
 <li>
 Reservation, order management, billing, or payment support experience.
 
 
 </li>
 </ul>
 
 What Makes a Great
 
 
 Trailguide
 
 
 
 
 Successful Trailguides Demonstrate
 
 
 
 <ul>
 <li>
 Ownership &ndash; Takes responsibility and follows through.
 </li>
 <li>
 Empathy &ndash; Listens actively and understands customer needs.
 </li>
 <li>
 Problem Solving &ndash; Uses sound judgment to resolve issues effectively.
 </li>
 <li>
 Communication &ndash; Explains complex information clearly and confidently.
 </li>
 <li>
 Adaptability &ndash; Thrives in changing environments and embraces learning.
 </li>
 <li>
 Collaboration &ndash; Works effectively with peers, leaders, and partner teams.
 </li>
 <li>
 Curiosity &ndash; Actively learns products, systems, and customer needs.
 </li>
 <li>
 Resilience &ndash; Maintains professionalism during challenging interactions.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Full-time position
 </li>
 <li>
 Remote / Work-from-Home within the United States
 </li>
 <li>
 Ability to work assigned schedules, including evenings, weekends, and holidays when required
 </li>
 <li>
 Dedicated workspace with reliable high-speed internet connectivity
 </li>
 <li>
 Ability to successfully complete all client-required training, certification, and quality standards
 
 
 </li>
 </ul>
 
 Peak Support and our Work-from-Home PLUS model
 
 
 
 At Peak Support, we are dedicated to providing exceptional service to our clients
 
 and
 
 an exceptional work environment for our team members.
 
 
 We don&rsquo;t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We&rsquo;re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
 
 
 Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
</div>

Waleed 

<h3>About the role</h3>We are seeking a dedicated Customer Support Specialist to enhance our technical and platform support team. In this full-time remote position, you will play a pivotal role in delivering exceptional customer experiences, ensuring that our clients receive the assistance they need while effectively navigating our CRM and digital services.<h3>Key responsibilities</h3><ul><li>Provide prompt and effective support for customers utilizing our CRM, addressing technical inquiries and resolving platform-related issues with precision.</li><li>Collaborate closely with team members to ensure seamless communication and efficient problem-solving, contributing to a cooperative atmosphere focused on excellence.</li><li>Take ownership of customer inquiries from initial contact to resolution, maintaining a high standard of customer service and satisfaction throughout the process.</li><li>Manage time efficiently to handle multiple support requests, ensuring that each client's needs are prioritized and addressed in a timely manner.</li><li>Engage with stakeholders to gather feedback and insights, using this information to enhance service delivery and improve the overall user experience.</li><li>Exhibit strong attention to detail in documenting interactions and troubleshooting steps to ensure accurate record-keeping and knowledge sharing within the team.</li></ul><h3>Requirements</h3><ul><li>Excellent communication skills, both verbal and written, with the ability to convey complex technical information clearly and concisely to diverse audiences.</li><li>Strong problem-solving capabilities, demonstrating a knack for quickly identifying issues and implementing effective solutions.</li><li>A team-oriented mindset, thriving in collaborative environments and actively contributing to collective success.</li><li>Proven ability to take ownership of tasks, demonstrating accountability and commitment to delivering high-quality customer support.</li><li>Effective time management skills, allowing for the efficient handling of workload and prioritization of tasks to meet customer demands.</li><li>Keen attention to detail, ensuring accuracy in documentation and thoroughness in troubleshooting processes.</li></ul><h3>Nice to have</h3><ul><li>Familiarity with CRM systems and digital service platforms, providing a solid foundation for delivering technical support.</li><li>Previous experience in customer service or support roles, particularly within tech-oriented companies or service-oriented industries.</li><li>Knowledge of IP networking or telecom systems, which could enhance your ability to address technical queries effectively.</li><li>Experience in engaging with diverse stakeholders, contributing to your ability to manage expectations and facilitate smoother communication.</li><li>Open to learning and adapting to new technologies and processes, demonstrating a proactive approach to personal and professional growth.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and innovative company that values customer satisfaction and continuous improvement. You will have the opportunity to work with a supportive group of professionals who are dedicated to providing top-notch service. Our remote working environment offers flexibility, allowing you to balance your professional and personal life effectively. Together, we strive for excellence and aim to make a meaningful impact on our clients and the communities we serve through our customer support initiatives.

Customer Support Specialist | CRM | Technical & Platform Support

SSA & Company

Job Title: Customer Support Specialist (Remote) Company: SSA &amp; Company Employment Type: Full-Time Location: Anthem, Arizona, United States (Remote) Job Overview SSA &amp; Company, a leading global management consulting firm, is seeking a highly professional and dedicated Customer Support Specialist to join our team. This is a full-time, remote position where you will play a crucial role in maintaining our high standards of client service. The ideal candidate will be an exceptional communicator and a natural problem-solver, dedicated to providing timely and effective support to our valued clients. You will be the first point of contact for client enquiries, ensuring a seamless and positive experience that reflects the quality and integrity of our firm. Key Responsibilities  <ul><li>Serve as the primary point of contact for clients, managing enquiries through email, phone, and our support portal with the utmost professionalism.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Identify and assess clients' needs to achieve satisfaction, resolving issues efficiently and escalating complex problems to the relevant internal teams.</li><li>Maintain detailed records of client interactions, transactions, comments, and complaints.</li><li>Collaborate closely with consultants and project managers to ensure alignment on client communication and issue resolution.</li><li>Contribute to the continuous improvement of our support processes and help build our knowledge base.</li><li>Gather and synthesise client feedback to share with internal teams for service enhancement.</li></ul> Qualifications and Experience  <ul><li>Proven experience in a customer support or client services role, preferably within a professional services or B2B environment.</li><li>Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour.</li><li>Strong problem-solving skills and the ability to think critically and calmly under pressure.</li><li>Excellent organisational and time-management skills, with a proven ability to manage multiple tasks simultaneously.</li><li>Proficiency with CRM systems and other customer service software.</li><li>A client-centric mindset with a genuine desire to deliver outstanding service.</li><li>The ability to work independently and demonstrate strong self-discipline in a remote setting.</li><li>A high degree of discretion and integrity when handling sensitive client information.</li></ul> What We Offer  <ul><li>A competitive hourly wage of $22 - $26 USD per hour, commensurate with experience.</li><li>A fully remote working arrangement, providing flexibility and an excellent work-life balance.</li><li>The opportunity to work within a dynamic and intellectually stimulating environment at a respected management consulting firm.</li><li>A supportive and collaborative team culture that values your contribution.</li><li>Opportunities for professional growth and development within the company.</li></ul>

Customer Support Specialist (Remote)

Long Iron Services, LLC

<div>It's fun to work in a company where people truly BELIEVE in what they're doing! 
We're committed to bringing passion and customer focus to the business.<div>
 Position Summary 
Under the supervision of the After Hours Manager, the After Hours Customer Support Specialist serves as the primary point of contact for customers, drivers, dispatchers, and internal stakeholders during evenings, nights, weekends, and holidays. This role is responsible for monitoring transportation operations, responding to customer inquiries, resolving service issues, coordinating emergency communication, and ensuring uninterrupted support for tank truck transportation services involving liquid or dry bulk products. 
Duties and Responsibilities:<ul><li>
Provide after-hours support to drivers regarding delivery instructions, customer locations, and operational concerns.</li><li>
Field calls from drivers related to breakdowns, accidents, and other equipment related issues.</li><li>
Work with terminals to assigns resources to meet customer requirements under company and regulatory agency mandates.</li><li>
Enters complete and accurate data about the customer&rsquo;s orders into the computer system.</li><li>
Communicates with customers, employees, and other terminal locations to ensure customers&rsquo; requirements are met while getting the most efficient use of available resources.</li><li>
Handles emergency and non-emergency situations.</li><li>
Issuance of EFS to address repairs and breakdowns.</li><li>
Provide drivers with 24/7/365 access to live assistance when needed.</li><li>
Escalate critical issues to management, dispatch or operations personnel as needed.</li><li>
Maintain strong customer relationships through proactive and solution-oriented communication.</li><li>
Support compliance with DOT, FMCSA, and company safety requirements.</li><li>
Coordinate responses to delays, mechanical issues, weather-related disruptions, and emergency situations.</li><li>
Other duties as assigned.</li></ul> 
 
Job Requirements 
Education and Experience:<ul><li>
High school diploma or GED required.</li><li>
Experience in trucking, tank truck operations, bulk transportation, or supply chain environments is highly desirable.</li></ul> 
Preferred qualifications<ul><li>
Associate or bachelor&rsquo;s degree.</li><li>
Minimum 2 years of customer service, transportation, logistics, dispatching, or related experience preferred.</li></ul> 
Essential Qualifications:<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong problem-solving and decision-making abilities.</li><li>
Ability to remain calm and professional under pressure.</li><li>
Proficiency with Microsoft Office Suite and transportation management systems (TMS).</li><li>
Strong multitasking and organizational skills.</li><li>
Ability to work independently with minimal supervision.</li><li>
Knowledge of transportation terminology and logistics operations preferred.</li><li>
Computer Skills: Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).</li><li>
Experience using collaboration tools (e.g., Microsoft Teams, Zoom).</li><li>
Ability to quickly learn and adapt to new software, systems, and technologies.</li></ul> 
Language Skills:<ul><li>
Ability to read, write and speak English proficiently.</li></ul> 
Physical Demands:<ul><li>
Primarily sedentary work involving prolonged periods of sitting at a desk and working on a computer.</li><li>
Frequent use of hands and fingers for typing, phone handling, and operating office equipment.</li><li>
Occasional standing, walking, or moving between office areas.</li><li>
Ability to communicate effectively via phone, video, and in-person meetings.</li><li>
May occasionally lift and/or move office materials up to 15&ndash;20 pounds.</li><li>
Visual acuity required for reading electronic documents, analyzing data, and reviewing reports.</li><li>
Ability to operate in a constant state of alertness and safe manner.</li></ul> 
 
Work Environment:<ul><li>
Primarily office-based with remote work opportunities where applicable.</li><li>
Must be available to work evenings, overnight shifts, weekends, holidays, and on-call schedules as assigned.</li><li>
Position may require extended hours during emergencies, weather events, or service disruptions.</li><li>
Rotating on-call schedules may be required to support 24/7 operations.</li></ul></div><div>
Benefits Package:<ul><li>
Medical, Dental, Vision, Life, and Disability Insurance</li><li>
401(k) Plan + Company Match</li><li>
Paid Time Off</li><li>
Company Paid Holidays</li></ul>
Salary Range:
Disclaimer: The salary range for this position is $57,500 to $72,000 annually. This range is based on market data and internal equity. The final offer will be determined by various factors, including the candidates experience, education, skills, qualifications, and geographic location.<div></div>
At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.
﻿
Customer service, dispatch.</div></div>

After Hours Customer Support Specialist

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10000 customer support consultant jobs Near Me

Email Support Specialist | Customer Service & Technical Support

Customer Support Specialist

Tier 1 Customer Support- Trailguide

Tier 1 Customer Support- Trailguide

Customer Support Specialist | CRM | Technical & Platform Support

Customer Support Specialist (Remote)

After Hours Customer Support Specialist