customer support coordinator

Better Castings

US Operations &amp; Customer Support CoordinatorCompany: Clarion Oilfield Products Inc.Location: Remote (Work from Home) with 2-3 office visits per week in VijayawadaEmployment Type: Full-TimeGender : Female onlyReports To: Director/CEOAbout UsClarion Oilfield Products Inc. is a Houston-based company specializing in API 6A certified ring gaskets, B7studs, and oilfield sealing products for the oil and gas industry. We are a U.S. division of Bettercastings India,with vertically integrated manufacturing capabilities and local inventory in Houston.Role OverviewWe are looking for a self-driven, organized individual to coordinate our US operations remotely during USbusiness hours. This role serves as the primary point of contact for US customers, manages orderdocumentation, coordinates with our Houston warehouse and logistics team, and liaises with Indiamanufacturing to ensure timely order fulfillment.This is an excellent opportunity for a fresh graduate or early-career professional to grow into a US OperationsManager role.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Respond to customer inquiries and emails promptly during US business hours</li><li>Prepare and send quotations based on customer requirements</li><li>Build and maintain professional relationships with customers</li></ul>Order Management &amp; Documentation<ul><li>Create and manage quotes, sales orders, and invoices in Zoho</li><li>Provide Mill Test Reports (MTRs) and required documentation to customers</li><li>Maintain accurate and organized records of all transactions</li></ul>Warehouse &amp; Logistics Coordination<ul><li>Coordinate with Houston warehouse team for order pickups and deliveries</li><li>Communicate shipping schedules and track order status</li><li>Ensure smooth handoff between sales and fulfillment</li></ul>Inventory &amp; Cost Management<ul><li>Enter incoming stock arrivals into the system</li><li>Notify warehouse of expected landing dates</li><li>Calculate landed costs for all incoming products</li></ul>Manufacturing Coordination<ul><li>Attend daily production meeting at 5:00 PM IST (in-office 2-3 times per week; virtual on other days)</li><li>Follow up on customer orders with India manufacturing team</li><li>Track and update production order status</li><li>Prioritize orders based on customer delivery requirements</li></ul>Work ScheduleThis role operates on US Central Time (8:00 AM &ndash; 5:00 PM CT), which translates to night shift hours in India.The schedule adjusts with US Daylight Saving Time as follows:Period US Time India Time (IST) Effective DatesDaylight Saving (CDT) 8:00 AM &ndash; 5:00 PM 6:30 PM &ndash; 2:30 AM Mid-March to Early NovemberStandard Time (CST) 8:00 AM &ndash; 5:00 PM 7:30 PM &ndash; 3:30 AM Early November to Mid-MarchDaily workload may vary and mostly falls below 8 hours, but must be available to work on dispatches andquotations as per customer requirements.Required Qualifications<ul><li>Bachelor's degree in any discipline</li><li>Strong written and verbal English communication skills</li><li>Proficiency in MS Office (Excel, Word, Outlook) and SharePoint</li><li>Ability to learn and effectively use AI tools to improve productivity</li><li>Self-motivated with the ability to work independently without supervision</li><li>Highly organized with strong attention to detail</li><li>Ability to create and maintain systems for efficient workflow</li><li>Comfortable working night shift hours aligned with US business time</li></ul>Preferred Qualifications<ul><li>Fresh graduate or 1-2 years of relevant experience</li><li>Exposure to customer service, operations, or coordination roles</li><li>Familiarity with ERP/CRM systems (training on Zoho will be provided)</li></ul>What We Offer<ul><li>Competitive salary</li><li>Laptop and necessary equipment provided</li><li>Comprehensive training on systems, processes, and industry knowledge</li><li>Performance-based incentives</li><li>Clear growth path to US Operations Manager</li><li>Opportunity to work directly with company leadership</li></ul>How to ApplyInterested candidates may submit their resume and a brief cover letter to contact@clarionofp.com. / hr@bettercastings.comJob Types: Full-time, Permanent, FresherPay: &#8377;8,086.00 - &#8377;37,793.46 per monthWork Location: In person

USA Ops And Customer Support Coordinator

Johnson Controls

<div>Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer<ul><li>
Competitive pay</li><li>
Paid vacation, holidays, and sick time</li><li>
Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one</li><li>
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources</li><li>
Encouraging and collaborative team environment</li><li>
Dedication to safety through our Zero Harm policy</li><li>
Company vehicle, tools, and equipment provided to complete all jobs</li><li>
Scheduling and management support</li><li>
JCI Employee discount programs (The Loop by Perk Spot)</li></ul>
What you will do
Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system&rsquo;s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. 
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer&rsquo;s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
How you will do it<ul><li>
Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.</li><li>
Develops and maintains viable long-term relationships with customers and subcontractors.</li><li>
Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.</li><li>
Create new employee trunk locations, tool, and product inventories.</li><li>
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.</li><li>
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.</li><li>
Create new customer accounts, reconcile updates, and manage changes with account information.</li><li>
Facilitates administration of warranty claims.</li><li>
Track and update monthly, quarterly, and annual inventory cycle counts.</li><li>
Create RMA&rsquo;s, prepare shipments for return, track receipt, and follow up on any delays.</li><li>
Other duties and administrative activities as assigned.</li></ul>
What we look for
Required<ul><li>
High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.</li><li>
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.</li><li>
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.</li><li>
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.</li><li>
Able to prioritize work activities based upon financial impact to desired business goals.</li><li>
Able to influence diverse teams to accomplish tasks/goals.</li></ul>
Preferred<ul><li>
Associate&rsquo;s degree preferred.</li><li>
Experience and/or basic project accounting or costing principles is desired.</li></ul>
HIRING HOURLY RANGE: $28.00-41.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us</div>

HVAC Truck Based Customer Support Coordinator

Strategic Reach Marketing Agency

Job Title: Customer Care Coordinator (Female) Company: A.F. Group of Industries Location: Multan Job Type: Full-Time Experience Required: 2 Years (Customer Care Coordinator) Education: Graduation Gender: Female OnlyJob Description:A.F. Group of Industries is seeking a confident and energetic Female Customer Care Coordinator to manage and convert leads received through social media platforms. The selected candidate will contact potential customers, provide product information, identify qualified leads, and support the sales team through timely communication and follow-ups.Key Responsibilities:<ul><li>Call and engage leads received from social media.</li><li>Guide customers about the company&rsquo;s products and answer basic queries.</li><li>Identify decision-makers and filter out irrelevant or unqualified leads.</li><li>Share the salesperson&rsquo;s details with interested customers.</li><li>Take follow-up feedback when required.</li><li>Maintain accurate records of calls and customer responses.</li><li>Build and maintain positive customer relationships.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in calling, customer service, or tele-support.</li><li>Strong communication and interpersonal skills.</li><li>Confident, polite, and professional phone manner.</li><li>Basic computer and email handling skills.</li><li>Fluency in Urdu (English is a plus).</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Professional and supportive work environment.</li><li>Growth opportunities within the company.</li></ul>How to Apply:Email: hr@amnafoodgroup.com WhatsApp: +923191432011 Subject Line: Application for Customer Care Coordinator &ndash; MultanJob Type: Full-time Work Location: In personJob Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Care Coordinator

Navkriti Properties

Position: Sales CoordinatorSalary: &#8377;20,000&ndash;&#8377;25,000 per monthIndustry: Real Estate / SalesKey Responsibilities<ul><li>Coordinate with the sales team to ensure smooth daily operations.</li><li>Manage client inquiries through calls, WhatsApp, and emails.</li><li>Schedule site visits, client meetings, and follow-ups.</li><li>Prepare reports such as daily activity, lead status, and monthly sales data.</li><li>Assist in preparing quotations, proposals, and necessary documentation.</li><li>Ensure timely communication between sales, marketing, and management.</li><li>Handle basic administrative tasks related to sales activities.</li></ul>Requirements<ul><li>1&ndash;3 years of experience as a sales coordinator or in customer support/admin roles.</li><li>Strong communication skills (written &amp; verbal).</li><li>Basic knowledge of MS Excel, Google Sheets, and CRM tools.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work in a fast-paced environment and support sales targets.</li></ul>Benefits<ul><li>Fixed salary + performance-based incentives (if applicable).</li><li>Professional growth opportunities.</li><li>Supportive work environment.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li><li>Leave encashment</li><li>Paid time off</li></ul>Work Location: In person

Sales Co-ordinator

Nipun

<div><div><ul><li><h4 class="jobSectionHeader">Required Skills : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), CRM software (e.g., Salesforce, Zendesk), and ticketing systems.</h4></li>
<li><h4 class="jobSectionHeader">Experience : 3-5 years</h4></li>
<li><h4 class="jobSectionHeader">Qualification : Diploma or or Bachelor&rsquo;s degree in business administration</h4></li>
<li><h4 class="jobSectionHeader">No.of positions : 1</h4></li>
<li><h4 class="jobSectionHeader">Email recruiter10@nipun.net</h4></li>
<li><h4 class="jobSectionHeader">Job Description
</h4></li><li>A Support Coordinator is responsible for providing administrative and logistical support to ensure the efficient operation of a support team, department, or organization. They play a key role in managing communication, coordinating support activities, and ensuring that clients or customers receive timely and effective assistance. Support Coordinators often work in various industries, including healthcare, IT, customer service, and non-profit organizations.</li>
<li>
Job Summary:</li>
<li>
The Support Coordinator is responsible for coordinating and managing support-related activities, ensuring clients receive the highest level of service and support. This role involves handling customer inquiries, managing support tickets, coordinating with different departments, and maintaining documentation. The ideal candidate is organized, detail-oriented, and has excellent communication skills.</li>
<li>
Key Responsibilities:</li>
<li><div>
<ul><li>Customer Support Coordination:</li></ul>
<ul><li>Act as the first point of contact for customers or clients, addressing inquiries via phone, email, or chat.</li>
<li>Manage and prioritize support tickets, ensuring timely and accurate resolution of issues.</li>
<li>Escalate complex issues to appropriate departments or senior support staff when necessary.</li>
</ul><ul><li>Communication and Collaboration:</li></ul>
<ul><li>Coordinate with internal teams (e.g., IT, sales, technical support) to ensure cohesive and effective service delivery.</li>
<li>Communicate with clients to provide updates on ticket status, follow-up actions, and resolution timelines.</li>
<li>Schedule and coordinate meetings, calls, or service appointments as required.</li>
</ul><ul><li>Documentation and Reporting:</li></ul>
<ul><li>Maintain detailed records of customer interactions, issues, and resolutions in the support system or CRM.</li>
<li>Prepare regular reports on support activities, including metrics such as response time, resolution time, and customer satisfaction.</li>
<li>Assist in developing and maintaining knowledge base articles, FAQs, and support guides.</li>
</ul><ul><li>Process Improvement:</li></ul>
<ul><li>Identify and suggest improvements to support processes to enhance service quality and efficiency.</li>
<li>Participate in training sessions and workshops to stay updated on new procedures, products, or services.</li>
<li>Assist in onboarding and training new support team members.</li>
</ul><ul><li>Administrative Support:</li></ul>
<ul><li>Provide administrative assistance to the support team, including scheduling, data entry, and other tasks as needed.</li>
<li>Manage office supplies, equipment, and other resources necessary for the support team&rsquo;s operation.</li>
</ul><ul><li>Customer Relationship Management:</li></ul>
<ul><li>Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.</li>
<li>Gather feedback from customers to identify areas of improvement and potential opportunities for new services.</li>
</ul>
</div></li><li>Qualifications and Skills:</li>
<li><ul>
<li>Education: Diploma or or Bachelor&rsquo;s degree in business administration, Communications, or a related field preferred.</li>
<li>Experience: 3-5 years of experience in a support, customer service, or administrative role.</li>
<li>Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), CRM software (e.g., Salesforce, Zendesk), and ticketing systems.</li>
<li>Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients and team members.</li>
<li>Organizational Skills: Strong organizational and multitasking abilities, with a keen eye for detail.</li>
<li>Problem-Solving: Ability to think critically and resolve issues promptly.</li>
<li>Interpersonal Skills: Strong interpersonal skills and a customer-centric approach.</li>
</ul></li>
<li>Preferred Qualifications:</li>
<li><ul>
<li>Experience in a similar role within [industry, e.g., healthcare, IT, non-profit, etc.].</li>
<li>Familiarity with project management tools and techniques.</li>
<li>Certification in customer service or support-related fields.</li>
</ul></li>
<li>Working Conditions:</li>
<li><ul>
<li>Office environment with a possibility of remote work.</li>
<li>May require occasional travel to client sites or other locations for meetings or training.</li></ul></li></ul></div></div>

Support coordinator-Hyderabad

move leaders

We&rsquo;re Hiring: Move Coordinator cum Customer Service ExecutiveWe are seeking a motivated and results-driven Move coordinator cum Sales Executive to join our team in Qatar. The ideal candidate must have solid experience in the Qatar for Moving industry &amp; freight forwarding market and strong client relationships within the industry.Key Responsibilities<ul><li>Develop and maintain strong relationships with importers, exporters and shipping agents in Qatar</li><li>Identify business opportunities and generate new leads</li><li>Present and promote personal effects movements and freight solutions to clients</li><li>Negotiate and close sales deals with customers</li><li>Support business growth and deliver high-quality customer service</li></ul>Requirements<ul><li>Mandatory: Proven commubication experience in Moving , logistics/shipping in the Qatar</li><li>Excellent communication, negotiation, and presentation skills</li><li>Ability to work under pressure</li><li>Fluency in English (Arabic is a plus)</li></ul>Position Type<ul><li>Full-time Employment</li><li>Based in Qatar</li><li>Salary: AED 2500 - AED 3500 per month</li><li>Salary will be increased based on performance</li></ul>To apply, send your CV to info@moveleadersgroup.comJob Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per month

Move Coordinator cum customerservice executive

BV Teck

<div>Bright Vision Technologies is seeking a Customer Service Coordinator &ndash; HAZMAT to support and oversee customer interactions involving hazardous materials. This role ensures safety, compliance, and smooth coordination across customer service, logistics, and regulatory teams. 
 
Role: Human Resources &ndash; Customer Service Coordinator 
Location: Gujarat, India (Remote) 
Duration: Long-term (1 Year)
 Key Responsibilities:<ul><li>
Supervise daily customer service operations related to HAZMAT shipments</li><li>
Ensure proper documentation and compliant handling of regulated materials</li><li>
Train and coach team members on service and compliance requirements</li><li>
Handle escalations and coordinate with regulatory authorities</li><li>
Track team performance and drive continuous improvements</li><li>
Maintain documentation for audits and safety reviews</li></ul>
 Qualifications:<ul><li>
Knowledge of hazardous materials regulations (DOT, IATA, OSHA, etc.)</li><li>
Strong leadership and conflict-resolution capabilities</li><li>
Ability to manage compliance-focused documentation</li><li>
Experience with logistics and customer service platforms</li></ul>
If this sounds like the right fit, apply today or share with someone who may be interested!
Would you like to know more about this opportunity? For immediate consideration, please send your resume directly to sreedhar@bvteck.com
At BVTeck, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.
Position offered by &ldquo;No Fee agency.&rdquo;
Equal Employment Opportunity (EEO) Statement
Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.
BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.
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Customer Service Coordinator (HAZMAT)

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