customer support coordinator

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
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 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
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 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
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 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
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 Maintain accurate and confidential patient records, updating files and documents as needed.
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 Handling approval process while verifying patient information and processing the approval.
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 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
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 Handle patients queries personally or via email.
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 Handle cash and bank related transactions if assigned and ensure100% accuracy.
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 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
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 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
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 Inform the patients about the available services, products, and promotions.
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 Encourage patients to provide feedback on services provided and their overall experience.
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 Ensure that the entire process is completed within the mandated Turn Around Time.
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 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
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 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
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 Maintain a professional and courteous manner while protecting confidential patient information.
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 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
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 0-2 years
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 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
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 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
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 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
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 Skills:
 
 
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 Very good in English.
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 Superior written and verbal communication skills.
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 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
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 Excellent communication skills and customer handling skills.
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 Strong problem solving and analytical skills.
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 Flexible team player.
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 Eagerness to learn and be a pillar of support for the larger brand team.
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 Proactive, Energetic, Action Oriented, and detail-driven
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 Time Management.
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 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
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 Customer Care Coordinator will work 48 hours per week.
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 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
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 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
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 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
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 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
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 Weekends/Off Days are variable/ change on a rotational weekly basis.
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 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
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 Punctuality: Responsible for arriving to work on time.
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 Wearing company required full uniform according to management instructions and internal dress code policy.
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 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
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 Ensure full attendance &amp; completion of training course provided by the company.
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 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
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 Customer Care Coordinator are company frontliners and will work at Reception area.
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 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
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 </ul>
</div>

Customer Care Coordinator / Receptionist

Faith Healthcare Group

Customer Service Coordinator Job DescriptionWe are looking for an experienced customer service coordinator to represent &amp; who will offer excellent customer service and coordination. You will ensure that the communication is compliant with the policies and procedures of the organization and offer consistency in service delivery. assist in resolving customer complaints, improving customer service, and maintaining satisfied customers.To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should be self-motivated and offer positive customer feedback. An exceptional customer service coordinator will possess outstanding product knowledge and instill this value in the team to achieve success along with logistics coordination.Customer Service Coordinator Responsibilities:Good communication skillMaintaining compliance with policies and procedures.Offering excellent customer service.Displaying extensive product knowledge.Promoting the vision of the organization.Conducting quality assurance surveys with customers and reporting findings to the staff.Handling customer complaints brought to your attention.logistics coordination with concerned departments ensuring deliveries as planned.Customer Service Coordinator RequirementsDegree in administration or similar.Minimum of 2 years&rsquo; similar experience.Excellent interpersonal and communication skills.Computer literate.Management skills.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>

Customer Service Executive

SMEE HOMES, INC.

The Customer Service Coordinator plays a key role in delivering exceptional post-sale service and support to homeowners. This position serves as the primary point of contact for warranty inquiries, service requests, and customer concerns, ensuring prompt resolution and effective communication. The role also supports administrative tasks, model home upkeep, events, and marketing efforts to enhance the company's customer experience and brand presence.<img src="https://www.jobg8.com/Tracking.aspx?WYz6RxUxrwF2ZX4VNDfsLsooF1JQEyxrl" width="0" height="0" />

Customer Service Coordinator

Event Company

We are looking for an enthusiastic and organized Customer Service & Event Coordinator to join our team. This role involves managing customer inquiries, coordinating event details, and ensuring every celebration runs smoothly and exceeds expectations.
Responsibilities:
Handle customer inquiries via phone, WhatsApp, email, and social media with professionalism and warmth.
Coordinate event logistics, including scheduling, setup, and communication with vendors and team members.
Maintain accurate booking records and customer details.
Support on-site events, ensuring an exceptional experience for every guest.
Manage follow-ups, client feedback, and post-event reporting.
Requirements:
Strong communication and organizational skills.
Positive attitude and customer-focused mindset.
Ability to multitask and work under pressure during busy event periods.
Previous experience in events, or customer service preferred.
Graphic design (not necessary)
Fluency in English
Must be available on weekends and flexible with working hours.
We offer:
A creative, fast-paced work environment.
Opportunities for growth and hands-on event experience.
A fun and supportive team culture.

NICE ONE

<div>Niceone, a forefront leader in e-commerce innovation, is committed to delivering outstanding customer experiences throughout our digital marketplace journey. We are thrilled to introduce a new opportunity for early-career professionals to become a Tamheer Customer Care Coordinator. This position is perfect for individuals who are passionate about customer service excellence, effective communication, and continuous process improvement within a dynamic, expanding e-commerce company. Join Niceone and shape memorable interactions that advance our brand&rsquo;s commitment to customer satisfaction and operational excellence.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Customer Care Excellence, Issue Resolution, and Customer Experience</h2><ul>
<li>Customer Support: Respond promptly and professionally to customer inquiries through various channels including email, chat, and phone, ensuring a positive interaction every time.</li>
<li>Issue Resolution: Identify, investigate, and resolve customer concerns, order issues, or service requests by collaborating with internal departments such as logistics, sales, and product teams.</li>
<li>Service Quality Monitoring: Track and document customer feedback, escalation reasons, and recurring themes to contribute to ongoing service improvements and meet customer satisfaction goals.</li>
<li>Knowledgebase Maintenance: Assist in maintaining and updating the customer care knowledgebase and frequently asked questions to enhance first-contact resolution rates.</li>
<li>Process Compliance: Follow company customer care procedures and privacy guidelines to handle all customer data with integrity, confidentiality, and in compliance with relevant regulations.</li>
<li>Reporting: Prepare regular summaries of customer service metrics, trends, and improvement suggestions for team leads and management review.</li>
<li>Cross-functional Collaboration: Work closely with data entry, logistics, and marketing teams to ensure seamless communication and timely resolution of customer-related queries.</li>
<li>Continuous Improvement: Identify gaps in current service processes and actively suggest enhancements to increase quality, efficiency, and overall customer experience.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Customer Service, Communication, and Problem Solving</h3><ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration, Communications, Marketing, or a related field.</li>
<li>Strong verbal and written communication skills in English; Arabic proficiency is an advantage.</li>
<li>Proven customer-centric mindset and a genuine interest in helping others solve their challenges.</li>
<li>Basic analytical ability to understand customer trends and provide actionable insights.</li>
<li>Organizational and multitasking abilities to manage competing priorities effectively in a high-volume environment.</li>
<li>Proficiency with Microsoft Office applications (including Excel, Outlook, and Word), and an ability to learn new customer care platforms quickly.</li>
<li>Attention to detail and commitment to upholding high standards of professionalism and process integrity.</li>
<li>Eligible for the Tamheer program as per Labor Laws in Saudi Arabia.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Successful Customer Care at Niceone</h4><ul>
<li>Empathy, patience, and active listening skills in customer interactions.</li>
<li>Adaptability and willingness to learn new digital tools and service techniques.</li>
<li>Problem-solving initiative and accountability in addressing issues.</li>
<li>Reliability, punctuality, and consistency in meeting performance goals.</li>
<li>Collaboration and respect for diversity and inclusivity in every professional relationship.</li>
<li>Open-mindedness to feedback and dedication to continuous personal and team growth.</li>
</ul><h5 class="jobSectionHeader">What Niceone Offers &ndash; Develop Your Customer Care Career</h5><ul>
<li>A collaborative and inclusive workplace dedicated to your personal and professional development.</li>
<li>Hands-on experience and mentorship from experienced professionals in customer service, operations, and e-commerce management.</li>
<li>Exposure to the latest technologies and best practices in digital customer experience.</li>
<li>Opportunities for full-time employment based on your performance and demonstrated potential.</li>
<li>Flexible work arrangements to promote balance, wellness, and productivity.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Start Your Tamheer Journey with Customer Care at Niceone</h6>
If you are ready to deliver exceptional customer experiences and help grow one of the most innovative e-commerce companies, we invite you to apply for the Tamheer Customer Care Coordinator role at Niceone. We strongly encourage candidates of all genders, backgrounds, and experiences to submit their applications. Join us and be part of a supportive, equitable environment that values your contributions and empowers you to thrive. Take the next step in your career by applying to Niceone today!</div>

Tamheer Customer Care Coordinator

TSR Recruitment Limited

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in the West Midlands.This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.Duties- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales- Maintain regular communications/updates with the customers- Always follow the principles set out in the Customer Journey program- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged- All defect repairs to be logged accurately- Maintain accurate and concise records of all repairs, solutions and notes/comments- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors- General administration duties for the Head of Customer Care- Ensure the Customer Journey protocols are achieved, in the time frame allocate- Comply with our GDPR policy- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. ApplicationsIf you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.<img src="https://www.jobg8.com/Tracking.aspx?18diDXqRkcWdc%2fURXfpk5EKgic85LLAwo" width="0" height="0" />

Customer Care Coordinator

National Calibration Inc.

<div>National Calibrations Inc. has an excellent opportunity for an Calibration Support Coordinator.
We offer first-rate career opportunities that begin with a stable, challenging workplace and a culture of safety and quality. We pride ourselves on our ethics, excellence, and exceeding expectations. We look for people with a track record of success, either at work or in other aspects
 Responsibilities will include but not be limited to:
Coordinating logistics with calibration technicians
Data entry
Flexible
Able to Multi task
Answer/Direct phone calls; take messages to assist Managers
Requires an eye for detail and accuracy
Possess good Communication Skills both verbally and written
Positive, upbeat attitude and willingness to learn are a must
Provide outstanding customer service to clients
Maintain continuous communication with clients, addressing inquiries and providing updates
 Schedule appointments and manage receipt of equipment from multiple customers
 Utilize in-house designed software to track client data and equipmen
Effectively manage tasks in a fast-paced environment 
JOB REQUIREMENTS AND QUALIFICATIONS
High School Diploma
Verbal and written skills.
Must be proficient in MS word, Excel, PowerPoint and ability to learn other programs and software used by the company
Ability to work independently and with a team
 Ability to lift or move heavy instruments (up to 50 pounds for short distances) 
 Full-Time employees are offered a comprehensive insurance and benefits package.
 To learn more about us, visit our web-site at NationalCalibration.com
 National Calibration is an Equal Opportunity Employer. NO RECRUITING AGENCIES, PLEASE
 EOE</div>

Calibration Support Coordinator

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