customer support coordinator

ibex

<div>
 
 
 Ibex
 
 , representing one of its global clients, is looking for a dedicated and detail-oriented
 
 Customer Support Coordinator
 
 to join our team. This is a full-time,
 
 onsite night-shift role
 
 . The ideal candidate will deliver
 
 exceptional customer service,
 
 manage member onboarding, and ensure a smooth experience throughout the customer lifecycle. This position requires strong communication skills, a customer-centric approach, and the ability to collaborate effectively in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver a high standard of customer service by managing inbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.
 </li>
 <li>
 Guide new members through the onboarding process, ensuring they are well-informed about their benefits and entitlements.
 </li>
 <li>
 Build and maintain positive member relationships through proactive communication, regular follow-ups, and personalized support.
 </li>
 <li>
 Support member retention by addressing queries, resolving issues, and identifying opportunities for service improvement.
 </li>
 <li>
 Assist with membership account updates, billing inquiries, and other administrative tasks as required.
 </li>
 <li>
 Collaborate cross-functionally with internal departments to optimize the member experience and streamline processes.
 </li>
 <li>
 Accurately document all member interactions and updates in company systems to maintain alignment and transparency.
 </li>
 <li>
 Coordinate with field teams to support scheduling, service activities, and operational efficiency.
 </li>
 <li>
 Perform other relevant duties, demonstrating strong verbal and written communication skills across multiple channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Minimum
 
 Higher Secondary Education / HSSC
 
 (bachelor&rsquo;s degree preferred).
 </li>
 <li>
 
 1+ year of experience
 
 in customer service, client relations, or sales.
 </li>
 <li>
 Willingness and ability to work in a
 
 night shift (onsite)
 
 .
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong organizational and multitasking abilities with keen attention to detail.
 </li>
 <li>
 Proactive, adaptable, and collaborative team player.
 </li>
 <li>
 Comfortable managing high call volumes while maintaining a customer-first approach.
 </li>
 <li>
 Demonstrated ability to prioritize and meet deadlines in a dynamic work environment.
 </li>
 </ul>
 
 
</div>

Customer Support Coordinator - Night Shift

Faith Healthcare Group

Customer Service Coordinator Job DescriptionWe are looking for an experienced customer service coordinator to represent &amp; who will offer excellent customer service and coordination. You will ensure that the communication is compliant with the policies and procedures of the organization and offer consistency in service delivery. assist in resolving customer complaints, improving customer service, and maintaining satisfied customers.To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should be self-motivated and offer positive customer feedback. An exceptional customer service coordinator will possess outstanding product knowledge and instill this value in the team to achieve success along with logistics coordination.Customer Service Coordinator Responsibilities:Good communication skillMaintaining compliance with policies and procedures.Offering excellent customer service.Displaying extensive product knowledge.Promoting the vision of the organization.Conducting quality assurance surveys with customers and reporting findings to the staff.Handling customer complaints brought to your attention.logistics coordination with concerned departments ensuring deliveries as planned.Customer Service Coordinator RequirementsDegree in administration or similar.Minimum of 2 years&rsquo; similar experience.Excellent interpersonal and communication skills.Computer literate.Management skills.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>

Customer Service Executive

LAWAZEM

<div>As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Respond to customer inquiries via phone, email, and live chat promptly and professionally.</li>
<li>Assist customers with understanding our products and services, resolving any issues they may encounter.</li>
<li>Document customer interactions and feedback to improve service processes.</li>
<li>Collaborate with other departments to resolve customer issues efficiently.</li>
<li>Track and monitor customer feedback to identify trends and opportunities for improvement.</li>
<li>Maintain a positive and professional demeanor while managing challenging customer situations.</li>
<li>Contribute to the development of customer service policies and procedures.</li>
</ul>Requirements<ul>
<li>Minimum of 2 years of experience in customer service or support roles.</li>
<li>Strong communication skills in both Arabic and English.</li>
<li>Exceptional listening and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Proficient in using customer service software and CRM systems.</li>
<li>Flexibility to work during varying shifts to accommodate customer needs.</li></ul></div>

Customer Care Coordinator

Anderselite

My clients are looking to appoint a Customer Care Coordinator on a permanent basis. My clients are a regional housebuilder with an excellent reputation in the market Principal accountabilities of the Customer Care Coordinator role include: - Ensure all calls received into the department are managed appropriately and issues are logged. - Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. - Maintain the relevant Customer Care log/monitor. - Check invoices and forward for payment. - Liaise with the Buying department to order materials as and when required. - Ensure defects are reported to sub-contractors on a regular basis. - Arrange completion of end of defect works for Housing Associations. - Liaise with Site Teams to ensure remedial works are completed within timescales. - Liaise with Sales Teams to ensure customer queries are answered. - Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience, Qualifications and Skills - Experience of working as an Administrator in a fast paced environment. - Experience of working within the construction or house building sector is desirable. - Qualifications and Training - GCSE Maths and English - Grade 4+ (or equivalent) - Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people - Ability to liaise with internal and external personnel - Good administration skills with the ability to coordinate numerous issues during the working day - Able to work to deadlines in a fast paced environment - Ability to work on own initiative - Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) - Committed to diversity and inclusion - Willing to be flexible in respect to day to day duties and hours worked - Ability to travel to all development sites, including the divisional office Package details - Competitive salary - Competitive bonus scheme - 25 days holiday, plus bank holidays - Contributory pension scheme - Life assurance For more information on this role please contact Paul Wilkinson on the number supplied or via email on (url removed)

Smart brains technologies

Job Title: Client Support CoordinatorDepartment: Operations / Client ServicesReports To: Operations Manager / Team LeadLocation: eGeeks Global, NADRA Building, Rehmanabad, RawalpindiJob Type: Full-TimeJob Summary:We are seeking a proactive and organized Client Support Coordinator to ensure smooth coordination between clients and internal operations once a sale is completed. The ideal candidate will act as the primary point of contact for clients, manage their expectations, and ensure timely execution of services while maintaining a high level of client satisfaction.Key Responsibilities:<ul><li>Serve as the main liaison between clients and internal operations after the sales process.</li><li>Coordinate with the Operations team to ensure timely delivery of products/services as promised during the sales process.</li><li>Respond to client queries, concerns, and feedback in a professional and timely manner.</li><li>Track the progress of client projects and provide regular updates to both clients and management.</li><li>Maintain accurate client records and documentation in CRM or internal systems.</li><li>Assist in resolving any client issues or escalations by coordinating with relevant teams.</li><li>Support continuous process improvements to enhance client experience and operational efficiency.</li><li>Collaborate with Sales, Operations, and other internal teams to ensure seamless service delivery.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li><li>1&ndash;3 years of experience in client support, account management, or operations coordination.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and manage multiple client accounts simultaneously.</li><li>Problem-solving mindset with attention to detail.</li><li>Familiarity with CRM tools and MS Office Suite.</li><li>Professional and client-focused attitude.</li></ul>Key Competencies:<ul><li>Effective coordination and organizational skills.</li><li>Customer-oriented and responsive.</li><li>Team collaboration and cross-departmental communication.</li><li>Proactive follow-up and task management.</li></ul>Job Type: Full-timeWork Location: In person

Client Support Coordinator

Reed

Operations & Support Coordinator Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites) Salary: £26,000 plus bonus and benefits Job Type: Full Time, Permanent Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We're a leading hospitality technology provider based in Birmingham, and we're looking for a versatile team member to support both our warehouse operations and customer service functions. About Our Client Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector. The Role This is a dual-focused position, split between warehouse duties and customer support. You'll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It's a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment. Warehouse Responsibilities (50%) <ul> <li>Receive, inspect, and organise incoming deliveries.</li><li>Maintain accurate inventory records and conduct regular stock checks.</li><li>Prepare and pack equipment for client orders and project deployments.</li><li>Keep the warehouse clean, safe, and well-organised.</li><li>Assist with logistics and ensure timely dispatch of goods.</li></ul> Customer Support Responsibilities (50%) <ul> <li>Respond to client enquiries via phone and email, providing clear and helpful guidance.</li><li>Troubleshoot basic technical issues related to hospitality systems and equipment.</li><li>Log support requests and follow through to resolution.</li><li>Escalate complex issues to senior technical staff when needed.</li><li>Occasionally visit client sites to assist with installations or provide on-site support.</li></ul> What You'll Need <ul> <li>Good technical understanding and willingness to learn about hospitality systems.</li><li>Strong communication and customer service skills.</li><li>Organised and detail-oriented approach to warehouse tasks.</li><li>Ability to lift and move equipment safely.</li><li>Full UK driving licence (essential).</li><li>Previous experience in a warehouse or customer support role is desirable.</li></ul> What Our Client Offers <ul> <li>Competitive salary and benefits package (e.g., pension scheme, private healthcare, holiday allowance).</li><li>Generous Bonus Scheme.</li><li>A varied role with both office-based and on-site responsibilities.</li><li>Training and development in hospitality technology systems.</li><li>Supportive team environment with room to grow.</li><li>Company vehicle may be available for site visits.</li></ul>

Operations & Support Coordinator

maison d'art

As a Customer Service Coordinator, you will play a key role in supporting clients and ensuring a seamless order process from inquiry to delivery. This role requires excellent communication, organizational skills, and attention to detail to manage client requests, provide accurate information, and coordinate with internal teams until orders are fully completed.Skills<ul><li>Experience in customer service, sales coordination, or order management (showroom or trading environment is a plus).</li><li>Strong interpersonal and communication skills to effectively interact with clients and colleagues.</li><li>Solid understanding of pricing, shipping, and order fulfillment processes.</li><li>Highly organized with excellent multitasking and prioritization abilities.</li><li>Proficiency in MS Office and customer service/order management software.</li><li>Attention to detail and ability to maintain accurate records and documentation.</li><li>Strong follow-up skills and problem-solving abilities.</li><li>Positive, client-focused attitude with professionalism under pressure.</li><li>Ability to work independently as well as part of a team.</li><li>Fluency in English.</li></ul>

Customer Service Coordinator

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