customer support coordinator

Travel Planning Careers

<div>
 
 
 Position Overview
 
 
 
 
 We are seeking a dependable and service-oriented
 
 Customer Support Coordinator
 
 to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.
 
 
 This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Respond to client inquiries and provide timely, professional support
 </li>
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 Assist with coordinating scheduling, reservations, and service requests
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 Maintain accurate client records and support documentation in internal systems
 </li>
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 Communicate with clients via email, phone, and online platforms
 </li>
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 Track and follow up on open requests to ensure resolution
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 Review service details and confirmations for accuracy
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 Provide general administrative and customer support
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 Collaborate with internal teams to ensure a smooth client experience
 
 
 
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 </ul>
 
 Qualifications:
 
 
 
 <ul>
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 Strong written and verbal communication skills
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 Excellent organizational skills and attention to detail
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 Comfortable using online systems and customer support tools
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 Ability to manage multiple tasks in a remote environment
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 Customer service or administrative experience preferred
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 Reliable internet access and ability to work remotely
 
 
 
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 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
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 Experience in customer service, coordination, or administrative support
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 Interest in travel, hospitality, or event-related services
 
 
 
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 </ul>
 
 What We Offer
 
 
 
 <ul>
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 Flexible remote work environment
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 Step-by-step onboarding and ongoing support
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 Opportunities for growth and advancement based on performance
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 Supportive and collaborative team environment
 
 
 
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 </ul>
 
 
 Work Environment
 
 
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.
 
 
 
 
 Apply Today
 
 
 
 
 If you enjoy helping clients stay organized and ensuring booking details are handled efficiently, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote | Entry Level | Customer Support Coordinator

Online | Entry Level | Customer Support Coordinator | Hotels

The Bexar Company

<div>
 
 Warranty Coordinator
 
 
 
 Location:
 
 75227, Dallas, TX
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 Are you highly organized, detail-oriented, and skilled at keeping multiple projects moving at once? We're seeking a
 
 Warranty Coordinator
 
 to join a growing team within a leading HVAC manufacturing organization. This is an excellent entry-level opportunity for someone looking to build a career in operations, customer support, project coordination, or technical services.
 
 
 
 
 
 In this role, you'll serve as a critical communication and coordination hub between customers, contractors, technical specialists, and internal departments. You'll help ensure technical support cases are properly documented, tracked, and resolved while delivering a professional customer experience.
 
 
 
 
 
 If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping things organized, we'd love to hear from you.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 Customer &amp; Contractor Support
 
 
 <ul>
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 Serve as a primary point of contact for technical support and warranty-related inquiries via email and phone.
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 Communicate professionally with contractors, distributors, sales representatives, and internal teams.
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 Request and collect jobsite documentation, photos, equipment information, and supporting materials.
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 Coordinate customer follow-ups, conference calls, and field service visits.
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 Maintain consistent, professional communication throughout the support process.
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 </ul>
 
 
 Case Management &amp; Documentation
 
 
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 Create, update, and manage support cases using project management software.
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 Track open issues, action items, deadlines, and follow-up requirements.
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 Maintain accurate records of customer communications, reports, and technical documentation.
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 Ensure all case information is complete and properly organized before escalation.
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 </ul>
 
 
 Operational Coordination
 
 
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 Support day-to-day operations within the Technical Services and Warranty team.
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 Prepare case summaries and status updates for management review.
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 Help maintain communication flow between customers and internal departments.
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 Monitor ongoing projects and ensure timely follow-up on outstanding items.
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 </ul>
 
 
 Escalation &amp; Process Support
 
 
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 Escalate issues requiring management, engineering, quality, or warranty review.
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 Identify recurring issues, communication gaps, and process improvement opportunities.
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 Assist with reporting, project tracking, and operational improvement initiatives.
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 Support the creation of customer-facing communications and internal documentation.
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 </ul>
 
 
 
 
 
 What We're Looking For
 
 
 
 
 Required Qualifications
 
 
 <ul>
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 Strong written and verbal communication skills.
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 Excellent organizational and time-management abilities.
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 High level of attention to detail and documentation accuracy.
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 Ability to manage multiple priorities in a deadline-driven environment.
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 Customer service, administrative support, or coordination experience.
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 Proficiency with Microsoft Office Suite and email communication tools.
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 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
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 Experience with project management software such as ClickUp, Asana, Monday.com, or similar platforms.
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 Background in manufacturing, construction, service coordination, warranty administration, operations support, or related fields.
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 HVAC industry experience is a plus, but not required.
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 </ul>
 
 
 Ideal Candidate Traits
 
 
 <ul>
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 Process-oriented and highly organized.
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 Strong sense of accountability and ownership.
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 Professional and composed under pressure.
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 Self-motivated with the ability to work independently.
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 Strong problem-solving and prioritization skills.
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 Passion for delivering exceptional customer support.
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 </ul>
 
 
 
 
 
 Why Join Us?
 
 
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 Entry-level opportunity with long-term career growth potential.
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 Exposure to manufacturing operations, technical services, and project coordination.
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 Collaborative team environment with opportunities to learn from experienced professionals.
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 Stable and growing industry with ongoing professional development opportunities.
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 Make a direct impact by helping customers and supporting critical operational processes.
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 </ul>
 
 
 
 
 If you're looking for an opportunity to build valuable operational and customer service experience while growing your career with an established manufacturing organization, we encourage you to apply.
 
</div>

Warranty Coordinator

Total Quality Logistics (TQL)

<div>About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company. 
What&rsquo;s in it for you:<ul><li>
Compensation starting at $16.50/hour</li><li>
Comprehensive benefits package<ul><li>
Health, dental and vision coverage</li><li>
401(k) with company match</li><li>
Perks including tuition and training reimbursement, employee discounts, and financial wellness planning</li></ul></li><li>
Advancement opportunities with structured career paths</li><li>
Employee referral bonus opportunities</li><li>
Certified Great Place to Work with 900+ lifetime workplace award wins</li></ul> 
What you&rsquo;ll be doing:<ul><li>
Become the subject matter expert on all administrative tasks related to your aligned account(s)</li><li>
Document and manage all tasks in our internal systems</li><li>
Schedule appointments and help coordinate shipments from pickup to delivery</li><li>
Help resolve shipping issues with a high level of professionalism</li><li>
Provide excellent customer service to internal and external stakeholders</li><li>
Support with billing and payment processing as needed</li></ul> 
What you need:<ul><li>
1+ year customer service experience preferred</li><li>
Hall of fame work ethic with a history of excellent attendance</li><li>
Strong verbal communication skills &ndash; face to face and over the phone</li><li>
Proficient in Microsoft Office, including Word, Excel, and Outlook</li><li>
Ability to take ownership of responsibilities and see tasks through completion</li></ul> 
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.</div>

Customer Service Coordinator

immortale general trading

Customer Service &amp; E-Commerce CoordinatorWe are looking for a motivated and organized Customer Service &amp; E-Commerce Coordinator to join our team in Bahrain.Responsibilities:<ul><li>Respond to customer inquiries via WhatsApp, social media, and other communication channels</li><li>Handle customer complaints professionally and provide effective solutions</li><li>Follow up on online orders, deliveries, and customer requests</li><li>Manage website orders and update order statuses</li><li>Coordinate with branches and delivery companies</li><li>Follow up on abandoned carts and sales opportunities</li><li>Upload products and perform basic website management tasks</li><li>Ensure a smooth and positive customer experience</li></ul>Requirements:<ul><li>Previous experience in customer service or e-commerce</li><li>Strong communication skills in Arabic and English</li><li>Excellent problem-solving and customer handling abilities</li><li>Good typing speed and organizational skills</li><li>Familiarity with Shopify, websites, and online systems</li><li>Ability to work under pressure and manage multiple tasks</li><li>Experience in retail or mobile accessories is an advantage</li></ul>Pay: BD160.000 - BD250.000 per hourWork Location: In person

Customer Service & E-Commerce Coordinator

The Home Depot

Position Purpose: The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog. Key Responsibilities: 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues 25% Job Process Support - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists in supporting branch operations and efficient movement of jobs 40% Operations - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary Direct Manager/Direct Reports: This position reports to the District Installation Manager This position has 0 Direct Reports Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 1 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Self- motivated and must have initiative to complete tasks with little or no direction Strong communication skills, both written and verbal Strong organizational skills and attention to detail and ability to work in a fast paced environment Computer skills with proficiency in Microsoft Office Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time

Install Coordinator Rockaway, New Jersey

Soho House & Co

<div>
 
 The Role&hellip;
 
 
 
 This is an exciting time to be joining our Soho Support customer service team. We are a global function, supporting members with all their needs, from application enquiries, restaurant reservations, bedroom bookings and Soho Home retail enquiries.
 
 
 Soho Support Coordinator Member Services serves as the first point of contact to members looking to visit our Houses in New York and Los Angeles. The role is fast-paced and diverse, tasks can range from booking restaurant reservations to providing membership invoices, discussing private hire opportunities in our houses, and going the extra mile arranging special occasions.
 
 
 
 Key Responsibilities&hellip;
 
 
 
 <ul>
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 Act as a warm, professional, and knowledgeable first point of contact for Soho House members, delivering exceptional service via telephone and email.
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 Respond to all member queries in a timely and efficient manner, consistently meeting or exceeding departmental SLAs and personal performance KPIs.
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 Deliver a proactive, solutions-focused service to a diverse global membership, anticipating needs and enhancing the overall member experience.
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 Manage a variety of requests including membership administration, club and restaurant enquiries, and general support across our Houses in New York and Los Angeles.
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 Take ownership of member queries from initial contact through to resolution, ensuring a seamless and personalised experience.
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 Collaborate effectively with internal teams and support departments to resolve issues and continuously improve service delivery.
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 Identify opportunities to improve processes and member experience through initiative and feedback.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For&hellip;
 
 
 
 <ul>
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 A genuine passion for luxury hospitality and delivering elevated, personalised customer experiences.
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 Self-motivated and solution driven, with the ability to absorb training materials quickly and demonstrate initiative
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 A natural communicator with a polished and professional telephone manner, alongside excellent written communication skills.
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 Highly organised with exceptional attention to detail and the ability to multitask in a fast-paced environment.
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 Proactive and resourceful, with a strong sense of ownership and the confidence to take initiative in problem-solving.
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 Results-driven, with a clear understanding of working towards and achieving individual and team KPIs.
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 Adaptable, resilient, and motivated, with a strong desire to learn, grow, and progress within the business.
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 Discreet and trustworthy, with a clear understanding of the importance of handling confidential member information.
 
 
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 </ul>
 
 Required
 
 
 
 
 Your experience&hellip;
 
 
 
 <ul>
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 Experience working within a luxury hospitality, premium service, or high-end customer-focused environment.
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 Proven ability to meet or exceed personal and departmental KPIs and SLAs.
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 Experience using Salesforce or a similar CRM system.
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 Strong experience working in a fast-paced, target-driven team environment.
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 Excellent verbal and written communication skills in fluent English.
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 Solid understanding of GDPR and the importance of data protection.
 
 
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 </ul>
 
 Preferred
 
 
 
 <ul>
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 Experience with OpenTable or similar reservation systems.
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 Experience working within a membership-based or loyalty-driven environment.
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 Previous experience supporting international customers or working across multiple regions.
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 Experience working in a remote or hybrid environment.
 
 
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 </ul>
 
 Additional Information&hellip;
 
 
 
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 This is a remote, entry-level position.
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 While a dedicated home office is not required, you must have access to a quiet, private workspace free from distractions during working hours.
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 A strong and reliable internet connection is essential to perform effectively in this role.
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 Candidates must be based in the Miami area and available to travel for onboarding and occasional team days at our Miami Houses.
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 This role requires working 40 hours per week across a 7-day operation, with varied shifts scheduled as 9:00 am&ndash;6:00 pm, 11:00 am&ndash;8:00 pm, or 2:00 pm&ndash;11:00 pm.
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 All necessary equipment, including a laptop and headset, will be provided by Soho House.
 
 
 </li>
 </ul>
 
 Why work with us...
 
 
 
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 
 
 <ul>
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 Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
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 Paid Time Off: Full- Time Employees have sick day's + vacation days
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 Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
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 Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
 </li>
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 Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
 </li>
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 Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 </li>
 </ul>
</div>

Soho Support Coordinator - Member Services - (Remote - Miami Based)

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