customer support coordinator

DGI Supply

<div>The Customer Support Coordinator is responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule while maintaining accurate inventory levels. They will ensure the vending machines are in proper working order and appear in optimal condition for the customer by performing routine maintenance and break/fix activities on DGI&rsquo;s VMI solutions. Will serve as the conduit connecting the customer with sales and customer service ensuring that we are exceeding expectations on a weekly basis. The role will serve as a training ground and benchmark for future growth within the organization.
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Travels to and replenishes the inventory to multiple customer locations, performs repairs on vending equipment and is the primary respondent to any issues or problems</li>
<li>Organize and pack van with inventory for deliveries and replenishment</li>
<li>Load and unload product properly on DGI vehicles
</li><li>Ensures the DGI vehicle is clean and tidy by end of each business day; reports any vehicle maintenance issues
</li><li>Performs cycle counts to maintain inventory accuracy and work with inventory team to resolve any discrepancies</li>
<li>Ensure there is clear communication of assigned vending accounts with internal departments where issues arises</li>
<li>Provides after hours support for down equipment (less than 5% of the time)</li>
<li>Perform weekly stock replenishment to all assigned accounts</li>
<li>Assist APS OPS Tech Support in repairing any down systems</li>
<li>Perform preventive maintenance to all equipment at each customer weekly</li>
<li>Support customer requests for assistance during visits to their facilities</li>
<li>Monitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, ScaleMate Error, etc.)</li>
<li>May update machine database including adding any new customer employees, pictures or descriptions as needed</li>
<li>May assist in helpdesk functions when needed</li>
<li>Perform basic sanitation duties on vending equipment and company vehicle to maintain a clean and safe environment</li>
<li>Observe all safety policies and procedures of both DGI and Customer facilities; including the dress code and wears Steel Toed Shoes at all times</li>
<li>As requested by their manager may occasionally provide warehouse support</li>
<li>Adheres to the DoALL Fleet Vehicle Policy</li>
<li>Other duties as assigned</li>
<li>Reports to the APS Service &amp; Support Supervisor, APS Service &amp; Support Lead or APS Sales &amp; Support Manager</li>
<li>Compensation: $20-$22 / hour</li>
</ul>
SKILLS AND EXPERIENCE REQUIRED:
<ul>
<li>Valid Driver&rsquo;s License required with good driving record</li>
<li>Ability to work individually and as part of a team</li>
<li>Mechanically inclined and experience in basic mechanical repairs preferred</li>
<li>High level of integrity and work ethic</li>
<li>Passionate, Adaptable, Customer Focused and Teamwork oriented</li>
<li>Strong sense of urgency and accountability</li>
<li>Must be able to lift up to 50 pounds</li>
<li>Solid experience in customer relations and time management</li>
<li>Ability to identify and troubleshoot problems to resolve issues</li>
<li>Strong verbal communication and presentation skills</li>
<li>Excellent listening skills</li>
<li>Strong written communication skills</li>
<li>Basic Excel, Word and Outlook</li>
<li>Basic Knowledge of computers and networking preferred</li>
<li>Equivalent job-related experience preferred (AutoCrib, VMI, Inventory Management)</li>
</ul>
 EMPLOYMENT OPPORTUNITY INCLUDES:
<ul>
<li>Competitive benefits, including: medical, dental, vision, life, STD &amp; LTD insurance options, FSA, 401(k) and Profit Sharing</li>
<li>Career growth</li></ul> 


DGI Supply is an Equal Opportunity Employer. Candidates are subject to background checks and a post-offer drug screen.</div>

Customer Support Coordinator

Crossroads Courier, Inc.

Operations Coordinator (Dispatch / Customer Support / Logistics) Location: St. Louis, MO (Fully Onsite) Pay: $21&ndash;$24 per hour Job Type: Full-Time Multiple Shifts Available! Crossroads Courier is a rapidly growing transportation and logistics company supporting businesses across the region. Our operations team plays a critical role in ensuring deliveries move efficiently while providing real-time support to drivers and customers. If you thrive in fast-paced logistics environments, enjoy solving problems, and like coordinating moving parts, this is a great opportunity to grow your career in operations. We are currently hiring for several Operations Coordinator roles. Available Schedules Saturday &ndash; Wednesday | 7:00 AM &ndash; 4:00 PM Monday &ndash; Friday | 6:00 AM &ndash; 3:00 PM Monday &ndash; Friday | 8:00 AM &ndash; 5:00 PM Tuesday &ndash; Saturday | 8:00 AM &ndash; 5:00 PM Sunday &ndash; Thursday | 12:00 PM &ndash; 8:00 PM Key Responsibilities Coordinate and monitor delivery operations to ensure efficient service Communicate with drivers regarding routes, delays, and delivery updates Provide timely support to customers regarding orders and shipment status Manage incoming orders, emails, and system updates Track shipments and update documentation in internal systems Report delivery issues and collaborate with internal teams to resolve them Support dispatch operations and maintain accurate operational records Qualifications High school diploma or GED required 2+ years of customer service experience, preferably in a fast-paced environment Experience in courier, logistics, dispatch, or delivery operations is strongly preferred Strong communication and organizational skills Ability to multitask and prioritize competing requests Excellent problem-solving and analytical abilities Proficiency with Microsoft Office (Excel, Outlook, Teams, SharePoint) Valid driver&rsquo;s license with a clean driving record Benefits Competitive hourly pay ($21&ndash;$24) Medical, dental, and vision insurance 401(k) retirement plan Opportunities for career growth and advancement Supportive and collaborative team environment Apply Today! If you're a strong communicator who enjoys solving problems and supporting a fast-moving operations team, we&rsquo;d love to hear from you. Join Crossroads Courier and help keep deliveries moving. Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law. High School Diploma or GED required.

Operations Coordinator

Habitat for Humanity South Sarasota County

Job Title: ReStore Donations Coordinator &amp; Customer Service SpecialistPosition SummaryHabitat for Humanity South Sarasota ReStore is seeking a friendly, organized, and mission-driven Donations Coordinator &amp; Customer Service Specialist to serve as the first point of contact for donors and customers. This role manages incoming calls, schedules donation pickups, and provides excellent customer service while supporting the overall operations of the ReStore.This position plays a key role in advancing Habitat&rsquo;s mission by helping secure quality donations that fund affordable housing initiatives in our community.Key ResponsibilitiesDonor &amp; Customer Communication<ul><li>Answer incoming calls and respond to inquiries about donations, store operations, and services</li><li>Provide clear guidance on acceptable donation items and pickup procedures</li><li>Deliver excellent customer service in alignment with Habitat&rsquo;s mission and values</li></ul>Donation Coordination &amp; Scheduling<ul><li>Schedule and coordinate donation pickups efficiently using internal systems</li><li>Communicate scheduling details with donors and the ReStore team</li></ul>Administrative Support<ul><li>Accurately enter and maintain donor and pickup information</li><li>Confirm appointments and follow up with donors as needed</li><li>Assist with reporting and tracking donation activity</li></ul>Team Collaboration<ul><li>Work closely with drivers, warehouse staff, and store team to ensure smooth operations</li><li>Communicate any changes, delays, or special instructions regarding pickups</li><li>Provides support to front end and processing departments during slower phone times</li></ul>Qualifications<ul><li>Strong customer service and communication skills (phone-heavy role)</li><li>Excellent organizational and multitasking abilities</li><li>Comfortable using computers, scheduling software, and basic office tools</li><li>Ability to handle high call volume with professionalism and efficiency</li><li>Positive attitude and commitment to Habitat for Humanity&rsquo;s mission</li></ul>Preferred Qualifications<ul><li>Previous call center, scheduling, or administrative experience</li><li>Experience in nonprofit, retail, or logistics environments</li><li>Familiarity with donation-based operations or resale environments</li></ul>Why Join Us?By joining Habitat for Humanity South Sarasota ReStore, you are directly contributing to building safe, affordable housing in our community. Every donation you help coordinate supports families in need.Job Type: Full-timePay: $18.50 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

ReStore Donations Coordinator & Customer Service Specialist

National Apartment Association (Naahq)

<div>
 
 Description
 
 
 
 The Customer Success Coordinator will work to develop relationships and trust with our members by providing top-of-the-line support via phone, email, and ticket system. This position is designed to collaborate with Customer Success with both proactive outreach and presently needed items. By delivering support of excellence, the Customer Success Coordinator aides NAA in continuing to be the industry standard.
 
 
 A typical day in this role is one that is both detail-focused, but also relationship focused. You will be managing several modes of communication with our members and providing aid to people who need guidance. You will be working closely with your Customer Success team to innovate and find solutions to everyday member-needs.
 
 
 
 Principal Accountabilities
 
 
 
 <ul>
 <li>
 Answering and addressing members needs via phone calls, emails, and tickets in a timely manner.
 </li>
 <li>
 Working to uphold and grow NAA&rsquo;s member satisfaction through relationship building and a high level of dedication.
 </li>
 <li>
 Being a subject matter expert for all products NAAS has or will have with a focus on Click &amp; Lease.
 </li>
 <li>
 Collaborating with other departments to provide aid in member-related escalations.
 </li>
 <li>
 Keeping detailed logs and accurate data of all accounts.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High School or Equivalent Certificate
 </li>
 <li>
 Excellent written and oral communication skills.
 </li>
 <li>
 Ability to remain organized and efficient while balancing multiple responsibilities.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 General Understanding of platforms used at NAA: Salesforce, ClickUp, and Microsoft especially
 </li>
 <li>
 Experience in Customer Support
 </li>
 <li>
 Experience in a call center environment
 
 
 </li>
 </ul>
 
 Travel Requirements:
 
 
 Little to no travel is required
 
 
 of
 
 
 this position
 
 
 
 
 About NAA
 
 
 
 The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit https://naahq.org.
 
 
 
 Benefits Overview
 
 
 
 <ul>
 <li>
 Flexible Hybrid schedule (2 days in office)
 </li>
 <li>
 Competitive pay
 </li>
 <li>
 Growth focused, &lsquo;people first&rsquo; company culture
 </li>
 <li>
 Generous PTO and sick leave
 </li>
 <li>
 Health, vision, dental and more including newly added infertility coverage!
 </li>
 <li>
 11 NAA holidays + 1 floating holiday of your choice!
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.
 
 
 
 Work Environment
 
 
 
 Work is regularly performed in a professional office environment and routinely uses standard office equipment.
</div>

Customer Success Coordinator

Fuse Energy

About the RoleThe Appointment Support Coordinator manages scheduling workflows, client communication, and administrative tasks to ensure appointments are organized, confirmed, and completed smoothly. This role is ideal for someone who is detail‑oriented, reliable, and comfortable working in a structured remote environment.Responsibilities<ul><li>Manage incoming appointment requests via phone, email, chat, or internal systems</li><li>Schedule, confirm, and update appointments in the company calendar</li><li>Communicate with clients to gather required information before appointments</li><li>Send reminders, confirmations, and follow‑up messages</li><li>Assist with rescheduling, cancellations, and last‑minute changes</li><li>Coordinate with internal teams to verify availability and documentation</li><li>Maintain accurate records of all appointments and client interactions</li><li>Monitor communication channels and respond promptly to inquiries</li><li>Support general administrative tasks as needed</li></ul>Required Qualifications<ul><li>1&ndash;2 years of experience in scheduling, customer service, or administrative support</li><li>Strong written and verbal communication skills</li><li>Excellent organizational and time‑management abilities</li><li>Ability to multitask and work independently in a remote environment</li><li>Proficiency with scheduling tools, CRM systems, or calendar platforms</li><li>Reliable internet connection and computer access</li></ul>Preferred Qualifications<ul><li>Experience in a remote support role</li><li>Familiarity with appointment‑based industries (healthcare, service providers, consulting, etc.)</li><li>Strong attention to detail and problem‑solving skills</li></ul>Work Environment<ul><li>Fully remote position</li><li>Flexible scheduling depending on business needs</li><li>Supportive and collaborative team culture</li><li>Opportunities for growth within administrative and operations roles</li></ul>Compensation<ul><li>Competitive pay based on experience</li><li>Part‑time or full‑time options available</li></ul>Thank You for ApplyingThank you for your interest in the Appointment Support Coordinator position. We appreciate your time and look forward to reviewing your application. Qualified candidates will be contacted for the next steps.Job Types: Full-time, Part-timePay: $28.35 - $32.32 per hourExpected hours: 45.0 per weekBenefits:<ul><li>Employee assistance program</li><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li></ul>People with a criminal record are encouraged to applyWork Location: Remote

Appointment Support Coordinator

Comfort Experts AC

Customer Care CoordinatorComfort Experts | Sarasota &amp; Manatee County, FLWho We AreComfort Experts is a locally owned, home services company built on integrity, relentless service, and professional mastery. Serving homeowners across Sarasota and Manatee counties, we're known for elite HVAC service, transparent pricing, and treating customers like family.We're not just another home services company. We're building something different&mdash;a team of skilled professionals and tradespeople who take pride in the craft, show up with urgency, and deliver solutions that last.If you're tired of working for companies that cut corners, undervalue techs, and chase volume over quality&mdash;keep reading.The RoleAs a Customer Care Coordinator, you're the voice and heart of Comfort Experts. You're the first person customers talk to when they need help, and often the last voice they hear after we've solved their problem. You'll schedule service calls, coordinate technician dispatches, handle customer inquiries, resolve concerns, and ensure every interaction reflects our core values.This isn't a call center job. This is a relationship-building, problem-solving, customer-championing role where your empathy, organization, and communication skills directly impact customer satisfaction and company growth.You'll work closely with technicians, sales pros, and leadership to deliver seamless service experiences that turn one-time customers into lifelong fans.Location: Office-based in Sarasota/Manatee County (remote/hybrid options may be available for the right candidate)What You'll DoCustomer Communication &amp; Scheduling<ul><li>Answer inbound calls, emails, and texts from customers with warmth, professionalism, and urgency</li><li>Schedule service appointments, maintenance visits, and consultations efficiently</li><li>Dispatch technicians based on location, availability, specialty, and customer priority</li><li>Provide accurate service timeframes and keep customers informed of any changes</li><li>Confirm appointments and send reminders via phone, email, and text</li></ul>Problem Resolution &amp; Support<ul><li>Listen deeply to customer concerns and resolve issues with empathy and speed</li><li>Handle service complaints with grace, ownership, and a solutions-first mindset</li><li>Coordinate with technicians and management to address complex customer situations</li><li>Follow up on open service requests to ensure complete customer satisfaction</li><li>Turn frustrated customers into raving fans through exceptional care</li></ul>Administrative &amp; Operational Support<ul><li>Maintain accurate customer records in ThermoGrid (or CRM system)</li><li>Process service requests, work orders, invoices, and payments</li><li>Track service history, warranties, maintenance agreements, and follow-up tasks</li><li>Generate reports on call volume, response times, customer feedback, and service trends</li><li>Support billing and collections processes as needed</li></ul>Customer Retention &amp; Growth<ul><li>Identify opportunities to upsell maintenance agreements, service plans, and additional services</li><li>Ask for reviews, referrals, and testimonials from satisfied customers</li><li>Support marketing campaigns by reaching out to past customers for seasonal promotions</li><li>Build long-term relationships that drive repeat business and referrals</li><li>Represent Comfort Experts with integrity and pride in every interaction</li></ul>Team Collaboration<ul><li>Communicate daily with technicians to optimize schedules and resolve routing challenges</li><li>Partner with sales team to coordinate consultations and follow up on proposals</li><li>Work with leadership to improve processes, systems, and customer experience</li><li>Contribute to a positive, supportive, high-performance team culture</li></ul>Continuous Improvement<ul><li>Stay current on professional skills and participate in development plans.</li><li>Pursue ongoing training, certifications, and general professional development</li><li>Identify upsell opportunities (maintenance agreements, IAQ products, system upgrades) without being pushy</li><li>Contribute to team meetings with insights, ideas, and solutions</li></ul>What You BringExperience &amp; Skills:<ul><li>1-3+ years customer service experience (home services, healthcare, hospitality, or service industries preferred)</li><li>Exceptional phone and written communication skills&mdash;warm, clear, and professional</li><li>Strong organizational skills and ability to manage multiple priorities simultaneously</li><li>Problem-solving mindset with a calm, solutions-focused approach under pressure</li><li>Tech-savvy with experience using CRM systems, scheduling software, or FSM platforms (ThermoGrid experience a major plus)</li><li>Reliable, punctual, and accountable&mdash;you show up and follow through</li></ul>Requirements:<ul><li>High school diploma or equivalent (associate's or bachelor's degree a plus)</li><li>Proficiency in Microsoft Office, Google Workspace, or similar tools</li><li>Ability to work full-time during business hours (Monday-Friday, with occasional Saturday availability)</li><li>Professional demeanor and positive attitude&mdash;you're the face of our brand</li><li>Clean background check</li></ul>Bonus Points:<ul><li>Experience in residential HVAC, plumbing, electrical, or home services</li><li>Familiarity with ThermoGrid, Housecall Pro or ServiceTitan a plus.</li><li>Experience with appointment scheduling, dispatch coordination, or call center operations</li><li>Knowledge of Sarasota/Manatee County area</li></ul>Who Thrives Here:<ul><li>Problem solvers who take pride in getting it right the first time</li><li>Customer-focused techs who communicate clearly and treat homeowners with respect</li><li>Self-starters who take ownership and don't need constant supervision</li><li>Team players who share knowledge and support their crew</li><li>Lifelong learners who stay sharp on new technology and best practices</li><li>Integrity-driven professionals who do what's right, even when no one's watching</li><li>Community-minded individuals who take pride in serving where they live</li></ul>Pay: $18.00 - $25.00 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Customer Care Coordinator

Nedo Pakistan

Introduction: NEDO PAKISTAN provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.Currently we are looking for the post of Support Coordinator- Female for our TMS Division (Karachi).Job Responsibilities:<ul><li>Coordinate and supervise the software support team to ensure timely and efficient delivery of services.</li><li>Monitor ongoing support activities including installation, configuration, troubleshooting, and application deployment.</li><li>Act as the primary point of contact between clients and the technical support team for scheduling, updates, and follow-ups.</li><li>Organize and manage team schedules, task assignments, and progress tracking.</li><li>Ensure timely completion of tasks such as software installations, onsite/online troubleshooting, and product demonstrations.</li><li>Prepare and maintain reports on support activities, client feedback, and team performance.</li><li>Assist in planning and organizing client visits, demonstrations, and presentations.</li><li>Maintain clear communication with internal departments to support workflow and resolve coordination issues.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, or any related field.</li><li>Experience in coordination, or support roles (IT environment preferred but not required).</li><li>Strong organizational and time management skills.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple priorities and coordinate with cross-functional teams.</li></ul>Experience: Minimum 1 YearIndustry: Importers / Distributors / System IntegratorFunctional Area: Client Services &amp; Customer SupportJob Type: Full Time / PermanentJob Location: SMCH Shahrah-e-Faisal, Karachi, PakistanTimings: Monday &ndash; Friday (09:00 AM &ndash; 06:00 PM), Alternate Saturday (09:00 AM &ndash; 05:00 PM)Gender: FemaleWork Location: In person

Support Coordinator - Female

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