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customer support engineer

Yokogawa

<div><div>Not just a job, but a career</div><div>
Yokogawa, award winner for &lsquo;Best Asset Monitoring Technology&rsquo; and &lsquo;Best Digital Twin Technology&rsquo; at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.</div><div></div><div>
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.</div><div></div><div>
About the Team 
Our 18,000 employees work in over 60 countries with one corporate mission, to &quot;co-innovate tomorrow&quot;. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.</div><div></div><div>
Job Purpose: -</div><div>
Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.</div><div></div><div>
Key Responsibilities &amp; Accountabilities</div><ul><li>
 Handle all inbound calls within the dynamics of Response Center Department environment.</li><li>
Manage priorities and maintain effective results.</li><li>
Deliver excellent customer service and build customer satisfaction and loyalty.</li><li>
Provide effective and timely registration of all the cases logged / customer inquiries.</li><li>
 On-Job learning to answer and close simple customer inquires</li><li>
 Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.</li><li>
 Enhance customer experience by providing information on new products, services and solutions</li><li>
Strive for one-call resolution of customer issues.</li><li>
 Complete training programs and to stay abreast of product, service and policy changes.</li><li>
Strike a positive and cooperative tone with both customers and coworkers.</li><li>
 Exercise strong interpersonal communication skills with customers and department personnel.</li><li>
Accept assignments with an open, cooperative, positive and team-oriented attitude</li></ul><div>
Qualification and Experience</div><ul><li>
Bachelor&rsquo; Degree in Engineering &ndash; Electronics, Electrical, Instrumentation</li><li>
Minimum 8-12 years&rsquo; Experience in Process Control Systems &ndash;SCADA, stardom PLC and DCS / Safety Systems</li><li>
Yokogawa System experience [ CI, Fast tools / Centum / Prosafe RS ]</li><li>
Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage</li></ul><div></div><div>
Required Competencies / skills</div><ul><li>
Customer interaction/relationship skills</li><li>
Analytical skills in troubleshooting and investigation of complex issues reported from site.</li><li>
Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain</li><li>
Passion for customer support. Listening skill with can-do attitude</li><li>
co-ordination and interpersonal skills.</li><li>
Effective team player and proactive approach to all situations</li><li>
Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.</li></ul><div></div><div>
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Yokogawa 
about our Employee Referral process!</div></div>

Customer Support Engineer

<div>
 
 Not just a job, but a career
 
 
 
 Yokogawa, award winner for &lsquo;Best Asset Monitoring Technology&rsquo; and &lsquo;Best Digital Twin Technology&rsquo; at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
 
 
 Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
 
 
 
 About The Team
 
 
 
 Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
 
 
 
 Job Purpose: -
 
 
 
 Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.
 
 
 
 Key Responsibilities &amp; Accountabilities
 
 
 
 <ul>
 <li>
 Handle all inbound calls within the dynamics of Response Center Department environment.
 </li>
 <li>
 Manage priorities and maintain effective results.
 </li>
 <li>
 Deliver excellent customer service and build customer satisfaction and loyalty.
 </li>
 <li>
 Provide effective and timely registration of all the cases logged / customer inquiries.
 </li>
 <li>
 On-Job learning to answer and close simple customer inquires
 </li>
 <li>
 Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.
 </li>
 <li>
 Enhance customer experience by providing information on new products, services and solutions
 </li>
 <li>
 Strive for one-call resolution of customer issues.
 </li>
 <li>
 Complete training programs and to stay abreast of product, service and policy changes.
 </li>
 <li>
 Strike a positive and cooperative tone with both customers and coworkers.
 </li>
 <li>
 Exercise strong interpersonal communication skills with customers and department personnel.
 </li>
 <li>
 Accept assignments with an open, cooperative, positive and team-oriented attitude
 
 
 </li>
 </ul>
 Qualification and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo; Degree in Engineering &ndash; Electronics, Electrical, Instrumentation
 </li>
 <li>
 Minimum 8-12 years&rsquo; Experience in Process Control Systems &ndash;SCADA, stardom PLC and DCS / Safety Systems
 </li>
 <li>
 Yokogawa System experience [ CI, Fast tools / Centum / Prosafe RS ]
 </li>
 <li>
 Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage
 
 
 </li>
 </ul>
 
 Required Competencies / Skills
 
 
 
 <ul>
 <li>
 Customer interaction/relationship skills
 </li>
 <li>
 Analytical skills in troubleshooting and investigation of complex issues reported from site.
 </li>
 <li>
 Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain
 </li>
 <li>
 Passion for customer support. Listening skill with can-do attitude
 </li>
 <li>
 co-ordination and interpersonal skills.
 </li>
 <li>
 Effective team player and proactive approach to all situations
 </li>
 <li>
 Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.
 
 
 </li>
 </ul>
 Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
 
 
 Are you being referred to one of our roles? If so, ask your connection at Yokogawa
 
 
 about our Employee Referral process!
</div>

SRT Marine Systems plc

<div>
 SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base.
 
 
 The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners.
 
 
 SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.
 
 
 Due to the nature of the project you may be required to undertake a level of Governmental Security Clearance and back-ground checks to be positioned in the role.
 
 
 Role Overview - IT Systems Support Engineer / Technician
 
 
 This role is ideal for a talented and ambitious IT Systems Engineering professional. The role of IT Systems Support Engineer / Technician entails being responsible for, the installation, configuration and commissioning of complex network servers, PC and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance the role will include trouble shooting potential issues and achieving a resolution for all. Having an inquisitive "Why?", "How?" and "What if?" mindset will prove highly engaging in this role.
 
 
 Responsibilities - IT Systems Support Engineer / Technician
 
 
 <ul>
 <li>
 Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure
 </li>
 <li>
 Check and validate installations, and provide reports
 </li>
 <li>
 Configuration and trouble shooting of different types of connectivity systems
 </li>
 <li>
 Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements
 </li>
 <li>
 Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied &ndash; day to day maintenance, issue identification and resolution
 </li>
 <li>
 Maintain good document trails of system changes and updates
 
 
 </li>
 </ul>
 Requirements - IT Systems Support Engineer / Technician
 
 
 <ul>
 <li>
 ESSENTIAL - A minimum of 5 years network IT system setup and management experience in either commercial or industrial environments
 </li>
 <li>
 ESSENTIAL - Professional verbal and written English and Arabic
 </li>
 <li>
 ESSENTIAL - Deep understanding of IT networks and server system configurations and set up &ndash; in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN)
 </li>
 <li>
 Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous
 </li>
 <li>
 Strong understanding of IT security and data protection best practices
 </li>
 <li>
 Strong analytical and problem-solving skills with an inquisitive mindset to ask "Why"?
 </li>
 <li>
 Excellent teamwork and communication abilities
 
 
 </li>
 </ul>
 Benefits - IT Systems Support Engineer / Technician
 
 
 <ul>
 <li>
 Competitive Salary and Benefits Package
 </li>
 <li>
 Flexible working opportunities
 </li>
 <li>
 Development opportunities
 </li>
 </ul>
</div>

IT Systems Support Engineer / Technician

Altitude Engineering Ltd

<div>
 Altitude Engineering are delighted to offer the below contract
 
 
 <ul>
 <li>
 B1 B767 Engineers with UK and/or EASA License
 </li>
 <li>
 Location &ndash; BAH (Bahrain)
 </li>
 <li>
 Role &ndash; Line Maintenance with some Flying Spanner duties.
 </li>
 <li>
 Duration &ndash; 6 month contracting position with extension if the customer is happy with you
 </li>
 <li>
 Must be current and well experienced on B767 type
 </li>
 <li>
 All accommodation and local transport costs covered
 </li>
 <li>
 Can work every week (average 60 hours per week) or month on/month off (average 303 hours per working month)
 </li>
 <li>
 Flying Uniforms and tools provided.
 </li>
 <li>
 If working every week then travel at the start and the end of the contract is provided. If working month on/month off, then you can position to/from BAH using customer jump seats.
 
 
 </li>
 </ul>
 Looking for Aircraft Maintenance Engineer jobs?
 
 
 Browse hundreds of latest Aircraft Maintenance Engineer vacancies updated daily on one of the top aviation job sites. Aviation Job Search prides itself in helping thousands of people build their Aircraft Maintenance Engineer careers.
 
 
 Click below link to browse other Aircraft Maintenance Engineer opportunities:
 
 
 View all Aircraft Maintenance Engineer Jobs
 
 
 If You're An Employer Looking For Aircraft Maintenance Engineer Recruitment, Get In Touch With Us By Clicking On The Link Below
 
 
 Hire Aircraft Maintenance Engineer Now
</div>

B1 Engineer — B767

Fives

<div>
 Position Summary
 
 
 
 Fives Services Gulf is actively seeking a
 
 
 Repair Service Engineer
 
 
 to join our team in Bahrain.
 
 
 
 At Fives, we are all driven by a common calling, to prove that
 
 industry can do it
 
 !
 
 
 We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.
 
 
 
 How do we do that?
 
 
 
 For
 
 over 200 years
 
 , we&rsquo;ve invented and designed solutions and technologies that substantially and sustainably improve everyone&rsquo;s daily life.
 
 
 Fives Services Gulf is the Fives service Centre for the Middle East, with a team of 150 people based in Bahrain, Dubai and Saudi Arabia, Fives Services Gulf provides local customer service, project execution support and local parts sourcing, in addition to carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.
 
 
 We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place.
 
 
 
 
 
 JOB CONTENT
 
 
 
 
 It is with you, that industry can do it!
 
 
 
 We are currently seeking a
 
 Repair Service Engineer
 
 to drive the growth of after-sales repair and overhauling services for Fives installed base by identifying opportunities, developing sales offers, and supporting business development initiatives. The role focuses on strengthening customer relationships, managing sales order intake, and generating sustainable repair /overhauling service revenue in line with the Company&rsquo;s regional business and operational strategy
 
 
 
 KEY ACCOUNTABILITIES &amp; RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Customer &amp; Business Development
 </li>
 <li>
 Identify and develop new and existing repair/overhauling business opportunities across the Fives installed base
 </li>
 <li>
 Analyze client account history, conduct customer research, and evaluate competitor/market data to identify trends and support business growth
 </li>
 <li>
 Build and maintain strong relationships with clients through regular meetings, ensuring customer requirements are understood and delivered
 </li>
 <li>
 Work closely with BDMs and internal departments to align repair solutions with overall business needs
 </li>
 <li>
 Support the development and continuous improvement of the repair service catalogue
 </li>
 <li>
 Develop and implement targeted marketing and sales strategies, including budgeted sales plans, to expand after-sales services and market share
 </li>
 <li>
 Proposal &amp; Sales Support
 </li>
 <li>
 Manage and coordinate responses to client RFPs/RFQs, including preparation of technical and commercial submissions
 </li>
 <li>
 Prepare, review, and deliver repair proposals with technical accuracy and commercial competitiveness
 </li>
 <li>
 Support sales closure by providing technical validation
 </li>
 <li>
 Lead and participate in after-sales contract negotiations, covering both commercial and technical aspects
 </li>
 <li>
 Ensure timely and clear responses to customer inquiries and maintain proactive communication with clients
 </li>
 <li>
 Automate and streamline proposal processes to increase efficiency and improve response times
 </li>
 <li>
 Technical Support (Sales-Oriented)
 </li>
 <li>
 Review and interpret OEM drawings, assembly layouts, and technical specifications to define repair scope and requirements
 </li>
 <li>
 Conduct on-site inspections at customer facilities to assess equipment condition and confirm repair feasibility
 </li>
 <li>
 Perform or coordinate diagnostic activities such as NDT (Non-Destructive Testing), vibration analysis, and dimensional measurements as required
 </li>
 <li>
 Translate inspection findings into technical recommendations and tailored sales offers for clients
 </li>
 <li>
 Ensure that all proposed repair solutions comply with Fives&rsquo; engineering standards and customer specifications
 </li>
 <li>
 Provide technical input for costing, spare parts requirements, and repair methodologies to support proposals
 </li>
 <li>
 Develop technical justifications and ROI cases to demonstrate the value of repair vs. replacement
 </li>
 <li>
 Present technical repair solutions to customers, highlighting benefits in reliability, cost savings, and extended equipment life
 </li>
 <li>
 Prepare technical reports, inspection summaries, and post-service feedback to be shared with customers and internal team
 </li>
 <li>
 Service Delivery &amp; Excellence
 </li>
 <li>
 Supervise post-sales activities by collecting customer feedback and return-of-experience (ROE) data for continuous improvement
 </li>
 <li>
 Support the design and execution of exhibitions, client presentations, and events to showcase repair capabilities
 </li>
 <li>
 Ensure compliance with internal standards and HSEQ requirements in all customer-facing activities
 </li>
 <li>
 Reporting &amp; Coordination
 </li>
 <li>
 Provide regular reports on repair business growth, customer activity, and project profitability
 </li>
 <li>
 Maintain and update the client database and all sales leads/opportunities in the CRM in line with Company policies
 </li>
 <li>
 Collaborate with cross-functional teams (engineering, supply chain, operations) to ensure smooth execution of repair projects
 </li>
 <li>
 Stay updated on repair technologies, installed base performance, and regional market trends to anticipate customer needs
 
 
 
 </li>
 </ul>
 
 MINIMUM QUALIFICATIONS &amp; EXPERIENCE
 
 :
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering or related discipline (Industrial/Mechatronics Engineering may be considered)
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of experience in after-sales, service engineering, or repair business (preferably with an OEM or in heavy industry such as aluminum, steel, cement, or oil &amp; gas)
 </li>
 <li>
 Proven exposure to repair/overhauling projects &mdash; scope definition, costing, and proposal preparation
 </li>
 <li>
 Experience in customer-facing roles, including sales support, negotiations, and technical presentations
 </li>
 <li>
 Familiarity with site inspections and diagnostic techniques (e.g., NDT, vibration analysis, dimensional inspection)
 
 
 
 </li>
 </ul>
 
 PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPs:
 
 
 
 
 Professional Knowledge:
 
 
 
 <ul>
 <li>
 Strong technical knowledge of mechanical repair and overhauling practices for heavy industrial equipment
 </li>
 <li>
 Familiarity with diagnostic techniques such as NDT (Non-Destructive Testing), vibration analysis, and dimensional inspection
 </li>
 <li>
 Understanding of OEM standards for repair quality, tolerances, and documentation
 </li>
 <li>
 Knowledge of after-sales business processes including proposals, costing, and contract negotiations
 </li>
 <li>
 Awareness of HSEQ standards applicable to workshop and site-based inspections
 
 
 
 </li>
 </ul>
 
 Certifications (preferred but not mandatory):
 
 
 
 <ul>
 <li>
 NDT Level II (PT, MT, UT or equivalent) or Vibration Analysis Certification
 </li>
 <li>
 Project Management certification (PMP, PRINCE2) or equivalent for service project coordination
 </li>
 <li>
 Sales or Business Development certifications in industrial/technical sectors
 </li>
 <li>
 ISO 9001/14001/45001 awareness training or equivalent HSEQ certification
 
 
 
 </li>
 </ul>
 
 Professional Memberships (an advantage):
 
 
 
 <ul>
 <li>
 Membership in recognized engineering societies such as ASME, IMechE, or SPE
 </li>
 <li>
 Affiliation with aluminium industry networks such as ICSOBA or TMS
 </li>
 <li>
 Registration as a Chartered/Professional Engineer (or equivalent) where applicable
 
 
 
 </li>
 </ul>
 
 SPECIAL REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Willingness and ability to travel frequently across GCC and MENA for site inspections, customer meetings, and technical/commercial discussions
 </li>
 <li>
 Flexibility to work in industrial environments while adhering to HSEQ standards
 </li>
 <li>
 Strong customer orientation with the ability to build trust and credibility in a multicultural environment
 </li>
 <li>
 Capacity to work under pressure with tight deadlines for proposals, negotiations, and project support
 </li>
 <li>
 High level of technical writing and presentation skills to communicate complex repair solutions to both technical and non-technical stakeholders
 </li>
 <li>
 Commitment to maintaining confidentiality of customer data and compliance with company ethics and policies
 
 
 
 </li>
 </ul>
 
 Why come to Fives?
 
 
 
 By becoming part of Fives, you will join an international group offering access to a wide range of growth and mobility opportunities. We provide an environment where you can learn, grow, and develop both professionally and personally.
 
 
 
 Industry can do it with you!
 
 
 
 
 Key Benefits:
 
 
 
 <ul>
 <li>
 Competitive compensation package
 </li>
 <li>
 Health and life insurance
 </li>
 <li>
 Learning and development opportunities
 </li>
 <li>
 Gym reimbursement support
 </li>
 <li>
 Work-life balance
 </li>
 <li>
 Social events and team activities
 
 </li>
 </ul>
</div>

Repair Service Engineer

<div><h3 class="jobSectionHeader">Position Summary
</h3>Fives Services Gulf is actively seeking a Repair Service Engineer to join our team in Bahrain.
At Fives, we are all driven by a common calling, to prove that industry can do it !
We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.
How do we do that?
For over 200 years , we&rsquo;ve invented and designed solutions and technologies that substantially and sustainably improve everyone&rsquo;s daily life.
Fives Services Gulf is the Fives service Centre for the Middle East, with a team of 150 people based in Bahrain, Dubai and Saudi Arabia, Fives Services Gulf provides local customer service, project execution support and local parts sourcing, in addition to carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.
We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place. 
JOB CONTENT
It is with you, that industry can do it!
We are currently seeking a Repair Service Engineer to drive the growth of after-sales repair and overhauling services for Fives installed base by identifying opportunities, developing sales offers, and supporting business development initiatives. The role focuses on strengthening customer relationships, managing sales order intake, and generating sustainable repair /overhauling service revenue in line with the Company&rsquo;s regional business and operational strategy
KEY ACCOUNTABILITIES &amp; RESPONSIBILITIES:
1. Customer &amp; Business Development
<ul><li>Identify and develop new and existing repair/overhauling business opportunities across the Fives installed base
</li><li>Analyze client account history, conduct customer research, and evaluate competitor/market data to identify trends and support business growth
</li><li>Build and maintain strong relationships with clients through regular meetings, ensuring customer requirements are understood and delivered
</li><li>Work closely with BDMs and internal departments to align repair solutions with overall business needs
</li><li>Support the development and continuous improvement of the repair service catalogue
</li><li>Develop and implement targeted marketing and sales strategies, including budgeted sales plans, to expand after-sales services and market share
</li></ul>2. Proposal &amp; Sales Support
<ul><li>Manage and coordinate responses to client RFPs/RFQs, including preparation of technical and commercial submissions
</li><li>Prepare, review, and deliver repair proposals with technical accuracy and commercial competitiveness
</li><li>Support sales closure by providing technical validation
</li><li>Lead and participate in after-sales contract negotiations, covering both commercial and technical aspects
</li><li>Ensure timely and clear responses to customer inquiries and maintain proactive communication with clients
</li><li>Automate and streamline proposal processes to increase efficiency and improve response times
</li></ul>3. Technical Support (Sales-Oriented)
<ul><li>Review and interpret OEM drawings, assembly layouts, and technical specifications to define repair scope and requirements
</li><li>Conduct on-site inspections at customer facilities to assess equipment condition and confirm repair feasibility
</li><li>Perform or coordinate diagnostic activities such as NDT (Non-Destructive Testing), vibration analysis, and dimensional measurements as required
</li><li>Translate inspection findings into technical recommendations and tailored sales offers for clients
</li><li>Ensure that all proposed repair solutions comply with Fives&rsquo; engineering standards and customer specifications
</li><li>Provide technical input for costing, spare parts requirements, and repair methodologies to support proposals
</li><li>Develop technical justifications and ROI cases to demonstrate the value of repair vs. replacement
</li><li>Present technical repair solutions to customers, highlighting benefits in reliability, cost savings, and extended equipment life
</li><li>Prepare technical reports, inspection summaries, and post-service feedback to be shared with customers and internal team
</li></ul>4. Service Delivery &amp; Excellence
<ul><li>Supervise post-sales activities by collecting customer feedback and return-of-experience (ROE) data for continuous improvement
</li><li>Support the design and execution of exhibitions, client presentations, and events to showcase repair capabilities
</li><li>Ensure compliance with internal standards and HSEQ requirements in all customer-facing activities
</li></ul>5. Reporting &amp; Coordination
<ul><li>Provide regular reports on repair business growth, customer activity, and project profitability
</li><li>Maintain and update the client database and all sales leads/opportunities in the CRM in line with Company policies
</li><li>Collaborate with cross-functional teams (engineering, supply chain, operations) to ensure smooth execution of repair projects
</li><li>Stay updated on repair technologies, installed base performance, and regional market trends to anticipate customer needs
</li></ul>MINIMUM QUALIFICATIONS &amp; EXPERIENCE :
Education:
<ul><li>Bachelor&rsquo;s degree in mechanical engineering or related discipline (Industrial/Mechatronics Engineering may be considered)
</li></ul>Experience:
<ul><li>Minimum 3&ndash;5 years of experience in after-sales, service engineering, or repair business (preferably with an OEM or in heavy industry such as aluminum, steel, cement, or oil &amp; gas)
</li><li>Proven exposure to repair/overhauling projects &mdash; scope definition, costing, and proposal preparation
</li><li>Experience in customer-facing roles, including sales support, negotiations, and technical presentations
</li><li>Familiarity with site inspections and diagnostic techniques (e.g., NDT, vibration analysis, dimensional inspection)
</li></ul>PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPs:
Professional Knowledge:
<ul><li>Strong technical knowledge of mechanical repair and overhauling practices for heavy industrial equipment
</li><li>Familiarity with diagnostic techniques such as NDT (Non-Destructive Testing), vibration analysis, and dimensional inspection
</li><li>Understanding of OEM standards for repair quality, tolerances, and documentation
</li><li>Knowledge of after-sales business processes including proposals, costing, and contract negotiations
</li>Awareness of HSEQ standards applicable to workshop and site-based inspections 
<li>
 
 
</li></ul>Certifications (preferred but not mandatory):
<ul><li>NDT Level II (PT, MT, UT or equivalent) or Vibration Analysis Certification
</li><li>Project Management certification (PMP, PRINCE2) or equivalent for service project coordination
</li><li>Sales or Business Development certifications in industrial/technical sectors
</li>ISO 9001/14001/45001 awareness training or equivalent HSEQ certification 
<li>
 
 
</li></ul>Professional Memberships (an advantage):
<ul><li>Membership in recognized engineering societies such as ASME, IMechE, or SPE
</li><li>Affiliation with aluminium industry networks such as ICSOBA or TMS
</li><li>Registration as a Chartered/Professional Engineer (or equivalent) where applicable
</li></ul>SPECIAL REQUIREMENTS:
<ul><li>Willingness and ability to travel frequently across GCC and MENA for site inspections, customer meetings, and technical/commercial discussions
</li><li>Flexibility to work in industrial environments while adhering to HSEQ standards
</li><li>Strong customer orientation with the ability to build trust and credibility in a multicultural environment
</li><li>Capacity to work under pressure with tight deadlines for proposals, negotiations, and project support
</li><li>High level of technical writing and presentation skills to communicate complex repair solutions to both technical and non-technical stakeholders
</li>Commitment to maintaining confidentiality of customer data and compliance with company ethics and policies 
<li>
</li></ul> 
 
Why come to Fives?
By becoming part of Fives, you will join an international group offering access to a wide range of growth and mobility opportunities. We provide an environment where you can learn, grow, and develop both professionally and personally.
Industry can do it with you!
Key Benefits:
<ul><li>Competitive compensation package
</li><li>Health and life insurance
</li><li>Learning and development opportunities
</li><li>Gym reimbursement support
</li><li>Work-life balance
</li><li>Social events and team activities</li></ul></div>

Topsoe

<div>
 Principal Technical Sales &amp; Service Engineer
 
 
 
 The role and impact
 
 
 
 
 Growing the value of services
 
 
 
 The strategic goal of the Clean Fuels TS&amp;S department is to contribute to the company business growth, acting as key market differentiator. Valuable services that focus on safe and sustainable plant operation are set up to secure our clients&rsquo; maximum profits from assets that are equipped with Topsoe products.
 
 
 The job roles within Technical Sales &amp; Service Engineer (TS&amp;SE) are being focused on, but not limited to being responsible for the content and the quality of performance evaluation reports of the unit, technical proposals, after-sales technical support, internal knowledge sharing as well as on-site technical service at the client sites.
 
 
 Activities may include technical advisory assistance provided both at the office or at the client site:
 
 
 
 On-site Activities
 
 
 
 Catalyst loading, unit start-up, installing, testing and inspecting products, equipment, and systems.
 
 
 
 Office Tasks
 
 
 
 Monitoring the performance of currently loaded catalysts and units; applying corporate standard calculation tools, methodologies and best practices; preparing performance evaluation reports for the installed catalysts, preparing technical proposals; upon a need, proposing relevant guarantees related to client goals and/or unit specific targets; maintaining ongoing relationships with customers to secure and develop their future business; referring sales leads, customer feedback, and ideas for new products, technology, or equipment upgrades that will meet customer needs to appropriate contacts within the organization; resolving recurring problems to ensure ongoing customer satisfaction, as well as responding to customer enquiries on performance issues and performing inspections at the unit sites.
 
 
 
 Core assignments
 
 
 
 The objective for a Principal Technical Services Engineer is to perform core and special assignments independently. Assignments refer both to office and on-site tasks. Special assignments are determined by the technical manager and may require working in close collaboration with multiple departments (e.g. troubleshooting, pilot plant testing, etc). In addition, the engineer may own, issue or update guidelines for the global technical support organization on how to conduct specific tasks.
 
 
 
 Assignments
 
 
 
 
 Technical tasks
 
 
 
 <ul>
 <li>
 Perform and fully document catalyst reloads calculations and prepare technical proposals and recommendations in close cooperation with the Account Manager.
 </li>
 <li>
 Perform and fully document calculations related to spent catalysts and provide recommendation for further optimization of reloads in close dialogue with the client.
 </li>
 <li>
 Demonstrate proactive approach in receiving and handling operating data from running references within a framework established with the relevant Account Manager in order to prepare &ldquo;Performance Evaluation Reports&rdquo;.
 </li>
 <li>
 Maintain frequent contacts with clients to provide required technical services and timely troubleshooting upon a need.
 </li>
 <li>
 Supports/supervises technical tasks performed by Sr Technical Service Engineer
 </li>
 <li>
 Participate actively in sales and technical meetings with customers.
 </li>
 <li>
 Help to improve training material for new TS&amp;S employees, operators&rsquo; trainings and seminars
 </li>
 <li>
 Participate as trainer for new TS&amp;S employees in alignment with technical manager.
 </li>
 <li>
 Contribute with mid-long terms development task
 </li>
 <li>
 Participate actively in knowledge sharing
 </li>
 <li>
 Participate as speaker at customer training or relevant conferences
 
 
 </li>
 </ul>
 
 On-site jobs
 
 
 
 <ul>
 <li>
 Provides on-site technical assistance during loading and start-up in accordance with Topsoe standards.
 </li>
 <li>
 Gathers information related to the unit when being on site in order to perform optimal performance evaluation, troubleshooting etc
 </li>
 <li>
 Prepares trip reports and suggest improvements to document relevant information.
 </li>
 <li>
 Prepares information necessary for client meetings (bids discussion, presentations, performance evaluations, catalysts life follow-ups).
 </li>
 <li>
 Contributes with the improvement of internal start-up procedures based on lessons learned at site.
 
 
 </li>
 </ul>
 
 Internal training for basic routing task and catalysts calculations
 
 
 
 <ul>
 <li>
 Actively participate in the preparation and execution of the training program for new employees for basic routing tasks (loading, start-up, spent catalysts) and catalyst calculation
 
 
 </li>
 </ul>
 
 What you&rsquo;ll bring
 
 
 
 You bring a strong technical background in refinery processes and technologies, with the ability to specialize in two or more applications such as Distillate Hydrotreater (DHT), Kerosene Hydrotreater (KHT), or Naphtha Hydrotreater (NHT), and become a subject matter expert in at least one. You are adept at performing calculations for both conventional and non-conventional applications, such as Tail Gas, Fluid Catalytic Cracking (FCC) post-treatment, or Dewaxing fossil processes. Your proactive approach enables you to establish direct communication as a key sparring partner for customers, and you possess a fundamental understanding of renewable co-processing in hydrotreating units. You are skilled in preparing technical proposals, performance evaluation reports, and delivering presentations or articles in relevant business areas. Your collaborative mindset supports knowledge sharing, training, and operational development, while your strong understanding of the sales process and refinery integration ensures you can contribute effectively to both technical and commercial objectives.
 
 
 
 Why join us
 
 
 
 Joining Topsoe means becoming part of a global leader in advanced technology and solutions for the energy transition. You will have the opportunity to work on impactful projects that drive sustainability and innovation in the energy sector. We offer a collaborative and inclusive work environment, professional development opportunities, and the chance to contribute to a company with a strong legacy of scientific excellence. At Topsoe, your expertise will be valued, and your contributions will help shape the future of clean fuels and sustainable solutions.
 
 
 At Topsoe, we&rsquo;re problem solvers. In every role, across every office, you&rsquo;ll find people passionate about finding the right answers. For over 80 years, we&rsquo;ve been pushing the boundaries of what&rsquo;s possible, always focused on solving some of the world&rsquo;s biggest challenges together. We believe great results start with collaboration and respect, where every idea is heard and can drive real change. You&rsquo;ll join a team of dedicated experts, united by a commitment to perfecting our craft and delivering real impact. We don&rsquo;t just promise change &ndash; we make it happen. And with your contributions, we&rsquo;re shaping a more sustainable future with solutions that truly matter.
 
 
 We prioritize the safety and well-being of our employees and are committed to maintaining a safe work environment where everyone looks out for each other's health and safety.
 
 
 
 How you can apply
 
 
 
 If you would like to be part of a team of skilled and professional colleagues in an informal organization, please submit your documents in English.
 
 
 
 Application Deadline
 
 
 
 We welcome applications from all qualified candidates, irrespective of their gender, age, religion, disability, ethnic background, and geographical location. We encourage individuals from diverse cultures and countries to apply and contribute to our global team.
 
 
 To ensure a secure and trustworthy work environment, our recruitment process may include background checks and criminal record requests.
 
 
 
 To headhunters: Thank you for your interest in our company. However, we would like to inform you that we have a dedicated internal team managing our recruitment process. We kindly request that you refrain from reaching out to us regarding potential candidates. Thank you for your understanding.
 
 
 
 
 About Us
 
 
 
 Topsoe is a leading global provider of advanced technology and solutions for the energy transition.
 
 
 Built on decades of scientific research and innovation, we are working with customers and partners to drive energy resiliency and to achieve their sustainability goals.
 
 
 We offer world-leading solutions for transforming renewable resources into fuels and chemicals, and we provide technologies needed to produce low-carbon and conventional fuels and chemicals as well as ensuring clean air.
 
 
 We were founded in 1940 and are headquartered in Denmark, with over 2,800 employees serving customers all around the globe. To learn more, visit www.topsoe.com.
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Principal Technical Service Engineer

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