customer service representative Jobs in Lahore Pakistan

customer service representative

customer support executive Jobs in Lahore Pakistan

customer support executive

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customer services representative Jobs in Lahore Pakistan

customer services representative

automation engineer Jobs in Lahore Pakistan

automation engineer

customer support engineer

CHROMEIS

<div>Industry: Cloud Hosting / Digital Marketing / IT Services 
Location: Pakistan (supporting US, UAE, Australia, and global clients)
<h4 class="jobSectionHeader">
Job Summary</h4>

We are looking for a Level 1 Support Engineer to join our Digital Marketing Team. This role bridges technology and marketing &mdash; ensuring that websites, campaigns, analytics, and customer-facing platforms run smoothly. The ideal candidate will provide technical support for marketing tools, troubleshoot website/hosting issues, and assist with digital campaigns to enhance customer experience and business growth.
<h4 class="jobSectionHeader">
Key Responsibilities</h4>
<h4 class="jobSectionHeader">Technical Support</h4>
<ul><li>Provide first-line support for marketing-related tools (WordPress, CRM, email marketing platforms, analytics dashboards, ad managers, etc.).</li>
<li>Troubleshoot basic website, hosting, and integration issues for campaigns and landing pages.</li>
<li>Assist with tracking setup (Google Analytics, Tag Manager, pixels).</li>
</ul><h4 class="jobSectionHeader">Digital Marketing Operations Support</h4>
<ul><li>Support campaign launches by ensuring all links, landing pages, and tracking codes are functional.</li>
<li>Work with the digital marketing team to test and QA ads, emails, and automation workflows.</li>
<li>Help maintain SEO tools, keyword tracking, and reporting dashboards.</li>
</ul><h4 class="jobSectionHeader">Client/Team Assistance</h4>
<ul><li>Respond to internal tickets and requests from the Digital Marketing team.</li>
<li>Document issues, resolutions, and best practices for recurring problems.</li>
<li>Escalate advanced technical issues to Level 2 engineers or developers.</li>
</ul><h4 class="jobSectionHeader">Data &amp; Reporting</h4>
<ul><li>Generate weekly reports on campaign performance metrics (traffic, leads, conversions).</li>
<li>Track and report technical issues that impact marketing performance.</li>
</ul><h4 class="jobSectionHeader">Continuous Learning</h4>
<ul><li>Stay updated with marketing technologies and tools (Meta Ads, Google Ads, HubSpot, SEMrush, etc.).</li>
<li>Participate in internal training for both IT troubleshooting and digital marketing basics.</li>
</ul><h4 class="jobSectionHeader">Qualifications</h4>
<h4 class="jobSectionHeader">Education</h4>
<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Marketing Technology, or a related field.</li>
</ul><h4 class="jobSectionHeader">Experience</h4>
<ul><li>1+ year experience in technical support, IT helpdesk, or digital marketing support.</li>
<li>Experience with WordPress, hosting environments, or CMS platforms is a strong plus.</li>
<li>Familiarity with Google Analytics, Ads platforms, and marketing automation tools preferred.</li>
</ul><h4 class="jobSectionHeader">Skills</h4>
<ul><li>Strong troubleshooting skills (websites, hosting, integrations).</li>
<li>Basic knowledge of HTML/CSS/JS (for minor fixes).</li>
<li>Understanding of digital marketing workflows (SEO, PPC, email, social media).</li>
<li>Proficiency in CRM and reporting tools.</li>
<li>Strong communication and teamwork skills.</li>
</ul><h4 class="jobSectionHeader">Attributes</h4>
<ul><li>Tech-savvy with a problem-solving mindset.</li>
<li>Ability to handle multiple tasks in a fast-paced environment.</li>
<li>Eager to bridge IT and Marketing for smarter business growth.</li>
<li>Proactive and detail-oriented.</li>
</ul><h4 class="jobSectionHeader">Working Conditions</h4>
<ul><li>Full-time role with flexible working hours.</li>
<li>Hybrid/Remote options based on company policy.</li>
<li>Opportunity to grow into Digital Marketing Specialist or Support Engineer (Level 2) roles.</li>
</ul><h4 class="jobSectionHeader">Application Process:</h4>
<div><ul><li>Please send your resume to [careers@chromeis.com] with a relevant subject line.</li></ul>
<ul><li>If your resume is shortlisted, you will be invited to take an online AI-based assessment.</li></ul>
<ul><li>Candidates who pass this test will move on to the next stage: an on-call interview with the end client.</li></ul>
<ul><li>Successful candidates from all rounds will receive an offer based on the initial discussion during the first call.</li></ul></div></div>

Level-1 Support Engineer

Sharp Brains Ltd

This is a mid-career role require a chandiate who is graduate in IT and atleast 2 to 3 years of IT Technical support experience. In hand Experience in Deskside Support L1/L2 understanding of Active Directory, LAN/WAN/VPN, SCCM, Intune, Servicebow for asset tracking, ticket resolution, support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. Familiarity with Windows OS environments, mobile device support, and basic MAC device handling.Responsibilities: Manage project execution of global IT service recruitment, by coordination with clients and IT Technical Individuals.Coordinate with Technical individuals assigned on different projects as Full Time Network Engineers, IT Support technicians and others.Coordinate engineer dispatch for on-site tasks (SLA / NBD / project-based calls).IT Engineer must have hand on knowledge of Desktop Support L1/L2 to take online interviews of Technical engineer at behalf of client.Daily share reports on Project assigned, update of Support Staff attendance at Cleint premises and Project status on Pending/Inprocess.Coordinate with IT-Recrutment team to allign IT engineer first interview for client as per client required parameters.Become a bridge between Client, IT-Recruiters and IT Engineers capable of understanding requirements, concise and clear Parameter communicate to IT- recuiters team and allign IT Engineer/Individuals.Requirements1- Fluent in English Communication. 2- Must have sound knowlege of IT Network Support experience. 3- Good in meeting Timelines and followup on Ongoing projects and individual tasks. Qualification:Graduate in BSIT, BSCS or CCNA, CCNP.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

IT Support Engineer for Service Delivery

Zameen Media Pvt. Ltd.

<div>Job Summary:
Zameen.com is looking to recruit a skilled professional for its 'IT Support Engineer' post.
The candidate selected for this position will be responsible for installing and configuring computer hardware, software, systems, networks, printers, and scanners. Furthermore, they will be tasked with monitoring and maintaining computer systems and networks, responding in a timely manner to service issues and requests, and talking to clients and computer users to determine the nature of any problems they encounter.
Job Responsibilities:
<ul><li>Provide first-level technical support to all employees for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.</li><li>
Troubleshoot operating systems, applications, and connectivity issues (LAN/WAN/Wi-Fi).</li><li>
Manage and maintain user accounts, permissions, and passwords (Active Directory, Microsoft 365, etc.).</li><li>
Support email configuration, backup operations, and antivirus management.</li><li>
Ensure proper documentation of IT assets, incidents, and resolutions.</li><li>
Coordinate with vendors or service providers for hardware repairs, internet, or network issues.</li><li>
Assist in setting up new sites, offices, or departments including cabling, device setup, and connectivity.</li><li>
Support video conferencing, VoIP, and other communication tools.</li><li>
Maintain compliance with IT policies, data security standards, and backup procedures.</li><li>
Provide end-user training for common IT tools and best practices.</li></ul>
Job Requirement:
<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>
1-2 years of experience in network and system administration with a focus on security.</li><li>
A strong understanding of G Suite (Google Workspace), including user management, email configuration, and administrative controls</li><li>
In-depth knowledge of networking protocols (TCP/IP, DNS, VLAN, BGP, OSPF) and secure network architectures.</li><li>
Hands-on experience with firewall technologies (Fortinet, Palo Alto, Cisco ASA) and VPN configurations.</li><li>
Strong knowledge of server administration (Windows, Linux), system hardening techniques, and user authentication protocols (e.g., LDAP, Active Directory).</li><li>
Proficiency in configuring security technologies such as IDS/IPS, encryption tools, and endpoint protection.</li><li>
Location: Lahore</li></ul></div>

IT Support Engineer

E-Med Services

We are seeking freshly graduated candidates who are eager to develop their professional skills in a fast-paced environment. Female candidates will be given priority for this role.Job Brief:We&rsquo;re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for providing exceptional customer service, we want to hear from you!Support Executive Duties:<ul><li>Answer inbound customer calls.</li><li>Provide customer support through email, chat, and phone during the night shift.</li><li>Serve as a point of contact for customer support and complaints.</li><li>Respond to inquiries, troubleshoot issues, and resolve problems in a timely manner.</li><li>Maintain a high level of professionalism while ensuring customer satisfaction.</li><li>Communicate effectively with peers and managers.</li><li>Document customer interactions accurately and keep track of ongoing cases.</li><li>Ensure compliance with company policies and standards.</li></ul>Qualifications:<ul><li>BS/M.sc Degree in any field.</li><li>Fresh Graduates are welcome to apply (no prior experience required).</li><li>Excellent communication skills in English (both written and verbal) are a must.</li><li>Previous Call Center or Customer Support experience is a plus.</li></ul>Working Hours:<ul><li>Night Shift (6 PM - 3 AM)</li></ul>Job Type: Full-timePay: Rs50,000.00 per monthWork Location: In person

Customer Support Executive

Zameen.com

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Zameen.com
 
 is looking to recruit a skilled professional for its
 
 'IT Support Engineer'
 
 post.
 
 
 The candidate selected for this position will be responsible for installing and configuring computer hardware, software, systems, networks, printers, and scanners. Furthermore, they will be tasked with monitoring and maintaining computer systems and networks, responding in a timely manner to service issues and requests, and talking to clients and computer users to determine the nature of any problems they encounter.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide first-level technical support to all employees for hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
 </li>
 <li>
 Troubleshoot operating systems, applications, and connectivity issues (LAN/WAN/Wi-Fi).
 </li>
 <li>
 Manage and maintain user accounts, permissions, and passwords (Active Directory, Microsoft 365, etc.).
 </li>
 <li>
 Support email configuration, backup operations, and antivirus management.
 </li>
 <li>
 Ensure proper documentation of IT assets, incidents, and resolutions.
 </li>
 <li>
 Coordinate with vendors or service providers for hardware repairs, internet, or network issues.
 </li>
 <li>
 Assist in setting up new sites, offices, or departments including cabling, device setup, and connectivity.
 </li>
 <li>
 Support video conferencing, VoIP, and other communication tools.
 </li>
 <li>
 Maintain compliance with IT policies, data security standards, and backup procedures.
 </li>
 <li>
 Provide end-user training for common IT tools and best practices.
 </li>
 </ul>
 
 
 
 
 
 Job Requirement:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 1-2 years of experience in network and system administration with a focus on security.
 </li>
 <li>
 A strong understanding of
 
 G Suite (Google Workspace)
 
 , including user management, email configuration, and administrative controls
 </li>
 <li>
 In-depth knowledge of networking protocols (TCP/IP, DNS, VLAN, BGP, OSPF) and secure network architectures.
 </li>
 <li>
 Hands-on experience with firewall technologies (Fortinet, Palo Alto, Cisco ASA) and VPN configurations.
 </li>
 <li>
 Strong knowledge of server administration (Windows, Linux), system hardening techniques, and user authentication protocols (e.g., LDAP, Active Directory).
 </li>
 <li>
 Proficiency in configuring security technologies such as IDS/IPS, encryption tools, and endpoint protection.
 </li>
 <li>
 Location: Lahore
 </li>
 </ul>
 
 
</div>

Techionik Ltd

We are seeking a Customer Support Executive who will be responsible for managing client interactions, resolving customer issues, and ensuring excellent service delivery. The ideal candidate must have strong communication skills, problem-solving abilities, and a customer-first attitude.Key Responsibilities:<ul><li>Handle customer queries through email, chat, and phone in a professional manner.</li><li>Maintain a positive and empathetic attitude toward customers at all times.</li><li>Provide accurate, valid, and complete information by using the right tools and resources.</li><li>Resolve customer complaints efficiently and follow up to ensure full satisfaction.</li><li>Maintain customer records and update information in the system.</li><li>Collaborate with internal teams to ensure customer issues are resolved quickly.</li><li>Identify trends in customer feedback and report them to the management team.</li><li>Assist in improving customer service procedures, policies, and standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>1- 1.5 years of experience in customer support or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Proficiency in using CRM tools and MS Office.</li><li>Ability to work independently and as part of a team.</li></ul>Preferred Skills:<ul><li>Experience in handling international clients.</li><li>Knowledge of email etiquette and live chat support.</li><li>Ability to remain calm and professional under pressure.</li></ul>Job Type: Full-timeWork Location: In person

TekBoox

Tekboox, a US-based IT Company, is urgently looking to hire Customer Support Executive(US Health Market) Responsibilities:&middot; Provide excellent customer support for healthcare clients.&middot; Handle patient scheduling for US doctors.&middot; Have working knowledge of insurance providers and their plans.&middot; Be familiar with EMR/EHR and medical billing systems.&middot; Demonstrate strong communication and customer service skills.Requirements:&middot; Up to 2 years of professional experience&middot; Excellent English communication skills (spoken and written).&middot; Candidates with O/A Levels background or IELTS certification will be preferred.Job Location &amp; Timing:&middot; Location: DHA Y Block Phase 3, Lahore&middot; Shift: Night Shift (7:00 PM to 4:00 AM)&middot; Work Mode: Onsite, 5 days a weekInterested candidates may apply at: saddam.hussain@tekboox.comJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Explore 1587+ Customer support engineer in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1587 customer support engineer jobs IN Lahore Pakistan

Level-1 Support Engineer

IT Support Engineer for Service Delivery

IT Support Engineer

Customer Support Executive

IT Support Engineer

Customer Support Executive

Customer Support Executive