customer support engineer

Albi

<div>
 <p>
  Albi (albiware.com) a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 </p>
 <p>
  As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 </p>
 <p>
  We are looking for a
  <strong>
   Support Engineer
  </strong>
  to join our Karachi-based team. This is an
  <strong>
   entry-level engineering role
  </strong>
  that works closely with Support Specialists and senior engineers to
  <strong>
   troubleshoot, fix, and resolve customer issues
  </strong>
  . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 </p>
 <p>
  This position supports
  <strong>
   U.S. business hours, from 9 am to 5 pm Central Standard Time.
  </strong>
 </p>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with Support Specialists to investigate, troubleshoot,
   <strong>
    fix
   </strong>
   , and resolve customer-reported technical issues.
  </li>
  <li>
   Diagnose root causes by analyzing application behavior, logs, and data.
  </li>
  <li>
   Implement
   <strong>
    code fixes in .NET-based applications
   </strong>
   for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
  </li>
  <li>
   Write and execute
   <strong>
    SQL queries
   </strong>
   , including safe
   <strong>
    bulk operations
   </strong>
   (updates/inserts) to correct data issues when required.
  </li>
  <li>
   Reproduce issues in lower environments and validate fixes before deployment.
  </li>
  <li>
   Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
  </li>
  <li>
   Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
  </li>
  <li>
   Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
  </li>
  <li>
   Document fixes, root causes, and preventive steps in internal knowledge bases.
  </li>
  <li>
   Participate in shift handovers to ensure continuity across time zones.
  </li>
  <li>
   Continuously build technical expertise in the product, platform, and support tooling
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    2+years of professional experience
   </strong>
   in technical support, application support, or software engineering.
  </li>
  <li>
   Working knowledge of
   <strong>
    .NET / C#
   </strong>
   , including debugging, fixing bugs, and understanding application flow.
  </li>
  <li>
   Strong
   <strong>
    SQL skills
   </strong>
   , including:
  </li>
  <ul>
   <li>
    Writing queries with joins and filters
   </li>
   <li>
    Data analysis and validation
   </li>
   <li>
    Experience or exposure to
    <strong>
     bulk operations
    </strong>
    with attention to safety and data integrity
   </li>
  </ul>
  <li>
   Solid troubleshooting and analytical problem-solving skills.
  </li>
  <li>
   Strong sense of
   <strong>
    ownership and accountability
   </strong>
   for customer-impacting issues.
  </li>
  <li>
   Good written and verbal
   <strong>
    communication skills
   </strong>
   in English.
  </li>
  <li>
   Ability to work responsibly with production systems and follow change-management processes.
  </li>
  <li>
   Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience contributing bug fixes in a production environment.
  </li>
  <li>
   Familiarity with REST APIs and debugging API-related issues.
  </li>
  <li>
   Exposure to CI/CD pipelines and code review processes.
  </li>
  <li>
   Experience with ticketing systems (Zendesk, Jira, Freshdesk).
  </li>
  <li>
   Basic understanding of cloud platforms (Azure preferred).
  </li>
  <li>
   Prior SaaS or customer-facing technical experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 </p>
 <p>
  We offer:
 </p>
 <ul>
  <li>
   Competitive salary aligned with the Karachi market
  </li>
  <li>
   Paid time off and company holidays
  </li>
  <li>
   Medical insurance coverage
  </li>
  <li>
   Real ownership of production issues and meaningful technical work
  </li>
  <li>
   Mentorship from experienced engineers
  </li>
  <li>
   Clear career progression
  </li>
  <li>
   Supportive, collaborative team culture
  </li>
  <li>
   Stable work schedule aligned with U.S. business needs
  </li>
 </ul>
 <p>
  Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 </p>
</div>


Support Engineer - .NET

AllStars-IT

<div></div><div><div><div><h1 class="jobSectionHeader"><b>Support Engineer</b></h1>
</div><div><div><div><div>Level</div>
</div><div>Middle</div>
</div><div><div><div>Department</div>
</div><div>Support</div>
</div><div><div><div>Type</div>
</div><div>Full Time</div>
</div><div><div><div>Project</div>
</div><div>NDA</div>
</div></div></div><div><div><div>Locations:</div>
<div><div><div>Remote</div>
</div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Posted on:</div>
<div>July 31, 2026</div>
</div><div><div>Job ID:</div>
<div>89gKib</div>
</div></div></div><div><h3 class="jobSectionHeader"><b>About the Company</b></h3>
<div>Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
<br>
<br>
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
</div></div><div><div><h3 class="jobSectionHeader"><b>About the Project</b></h3>
</div><div></div><h3 class="jobSectionHeader"><b>Required skills:</b></h3>
<div><p><b>Must Have</b></p>
<ul><li>1-2 years of work experience, preferably with a SaaS company.</li>
<li>Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk, Jira or other CRM.</li>
<li>Basic knowledge of web technologies and software applications (familiarity with SaaS platforms is a plus).</li>
<li>Excellent communication skills with the ability to explain complex concepts in a clear, user-friendly manner.</li>
<li>Strong problem-solving skills and a proactive approach to resolving customer issues</li>
<li>Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment.</li>
<li>Ability to work in a fast-paced, startup environment with a high level of autonomy.</li>
<li>A customer-first mindset and a passion for delivering a great user experience.</li>
<li>Perfect English.</li>
</ul></div><h3 class="jobSectionHeader"><b>Scope of work:</b></h3>
<div><ul><li>Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.</li>
<li>Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.</li>
<li>Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.</li>
<li>Assist with user onboarding, training, and general inquiries to enhance customer experience.</li>
<li>Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.</li>
<li>Stay up-to-date with product updates, new features, and best practices to effectively support users.</li></ul></div></div></div><div></div>

Support Engineer

Broccoli AI

<div><h1 class="jobSectionHeader"><b>About Broccoli</b></h1><p><br>
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with <b>AI agents that actually do the work</b>.</p><p>
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue &mdash; fully integrated into systems like ServiceTitan.</p><p>
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:</p><ul><li><p>
Hundreds of contractors use Broccoli to run their front office</p></li><li><p>
We&rsquo;ve grown from $0 millions in ARR in under a year</p></li><li><p>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</p></li><li><p>
Raised $25M+ from Khosla Ventures and YC</p></li></ul><h2 class="jobSectionHeader"><b>
The Role</b></h2><p>
We&rsquo;re hiring an <b>AI Solution Engineer</b> to help our customers successfully adopt and operate Broccoli in their day-to-day business.</p><p>
This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You&rsquo;ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.</p><p>
You&rsquo;ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.</p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h2><ul><li><p>
Resolve customer issues across product, workflow, and technical support queues</p></li><li><p>
Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows</p></li><li><p>
Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations</p></li><li><p>
Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops</p></li><li><p>
Communicate clearly with customers and internal teams about issues, expectations, and resolutions</p></li><li><p>
Help define and improve support processes, documentation, and quality standards as the team grows</p></li><li><p>
Support a wide range of customers, from SMB operators to larger enterprise accounts</p></li><li><p>
Contribute to a strong customer experience while balancing speed, quality, and technical rigor</p></li></ul><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Bring</b></h2><ul><li><p>
3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role</p></li><li><p>
Strong troubleshooting instincts and the ability to work through ambiguous technical issues</p></li><li><p>
Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar</p></li><li><p>
Comfort working directly with customers and managing communication throughout issue resolution</p></li><li><p>
Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work</p></li><li><p>
Strong judgment, ownership, and willingness to learn quickly</p></li><li><p>
Education is not a major factor; we care more about relevant experience and capability</p></li></ul><h2 class="jobSectionHeader"><b>
Nice to Have</b></h2><ul><li><p>
Experience supporting SaaS products in a ticket-based environment</p></li><li><p>
Experience with SQL, JavaScript, APIs, or light scripting</p></li><li><p>
Experience in AI, communications, VoIP, or workflow automation products</p></li><li><p>
Experience supporting mid-market or enterprise customers</p></li><li><p>
Experience working closely with Product and Engineering on escalations and bug reporting</p></li></ul><h2 class="jobSectionHeader"><b>
Role Details</b></h2><ul><li><p><b>
Location:</b> Lehi, Utah</p></li><li><p><b>
In-office:</b> Hybrid</p></li><li><p><b>
Team fit:</b> We&rsquo;re looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at Broccoli</p></li></ul></div>

AI Solution Engineer

Veevo Tech

<p>We are looking for a motivated, enthusiastic, and customer-focused <b>Trainee Sales &amp; Support Engineer</b> to join our Peshawar office. This role is ideal for fresh graduates or candidates at the beginning of their careers who have a technical background and are interested in developing expertise in customer support, technical sales, and business development.</p><p>The selected candidate will receive hands-on training on our products and services while working closely with customers and internal teams to ensure excellent customer experience and business growth.</p><p><b>Key Responsibilities</b></p><ul><li>Develop a thorough understanding of the company's products, services, and technical solutions through continuous learning and training.</li><li>Respond to customer queries via official communication channels including phone calls, WhatsApp, email, and support portals in a timely and professional manner.</li><li>Handle customer onboarding by collecting requirements, coordinating with internal teams, and ensuring successful implementation of services.</li><li>Provide first-level product guidance and support while escalating complex technical issues to the relevant departments.</li><li>Conduct regular <b>market visits</b> to meet prospective and existing customers, understand their business requirements, and build strong client relationships.</li><li>Generate new business opportunities through cold calling, market visits, email outreach, networking, referrals, and other sales activities.</li><li>Conduct market research to identify potential customers, industry trends, and emerging business opportunities.</li><li>Schedule, coordinate, and conduct product demonstrations and client meetings, both online and at customer locations.</li><li>Promote the company's products and services during customer meetings and effectively communicate their value proposition.</li><li>Maintain strong relationships with clients through regular follow-ups and after-sales support.</li><li>Maintain accurate records of customer interactions, sales activities, leads, follow-ups, and onboarding progress using company systems.</li><li>Coordinate with technical, operations, and product teams to ensure timely resolution of customer concerns.</li><li>Prepare regular reports on market visits, customer feedback, lead generation, sales activities, and business development progress.</li><li>Achieve assigned KPIs related to customer onboarding, lead generation, customer satisfaction, market visits, and sales performance.</li><li>Stay updated with industry trends, competitor offerings, and emerging technologies to effectively position the company's solutions.</li></ul><p><b>Requirements</b></p><ul><li><b>BS Computer Science (BSCS)</b> or an equivalent degree from an HEC-recognised university.</li><li>Fresh graduates are encouraged to apply. Candidates with up to one year of relevant experience will also be considered.</li><li>Excellent verbal and written communication skills in English.</li><li>Basic understanding of software applications, SaaS products, APIs, cloud technologies, networking concepts, or IT solutions.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent customer handling and interpersonal skills.</li><li>Willingness to conduct <b>regular field/market visits</b>.</li><li>Ability to travel for client meetings and product demonstrations.</li><li>Strong presentation, negotiation, and relationship-building skills.</li><li>Must own a bike.</li></ul><p><b>Pay &amp; Benefits</b></p><ul><li>Competitive Basic Stipend + Performance Bonus</li><li>Annual/Semi-Annual Performance Increments</li><li>Fuel Allowance (where applicable)</li><li>Company-maintained Postpaid Mobile Connection</li><li>Emergency Health Cover (where applicable)</li><li>Paid Annual Leaves</li><li>Employee Old Age Benefits Institution (EOBI)</li><li>Comprehensive training and career development opportunities</li><li>A collaborative, transparent, and growth-oriented work environment</li></ul><p>Job Location</p><p><b>Veevo Tech &ndash; Peshawar Office</b></p><p>Diversity &amp; Inclusion</p><p>Veevo Tech is an equal opportunity employer and one of the first technology companies to introduce a <b>50/50 gender ratio</b>.</p><p>We celebrate, support, and thrive on diversity regardless of gender, race, ethnicity, religion, nationality, disability, or background. We are committed to creating an inclusive workplace where every employee has the opportunity to grow and succeed.</p><p>Pay: Rs35,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Trainee Sales and Support Engineer

LightEdge

<div><div><div>Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence.</div>
<div>If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities
</b></h3><div><div><ul><li>Act as a technical leader within the Operations Support team</li>
<li>Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs</li>
<li>Support Premier level customers following designated procedures and priorities</li>
<li>Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery</li>
<li>Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis</li>
<li>Engage with Operations Leaders to improve operational processes, driving efficiency and productivity</li>
<li>Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials</li>
<li>Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs</li>
<li>Participate in knowledge-sharing activities</li>
<li>Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects</li>
<li>Provide after-hours support as part of an operations on-call rotation to maintain high availability of services</li>
<li>Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work</li>
<li>Maintain continued education and certifications</li>
<li>Work in ServiceNow to support internal and external customers</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Requirements
</b></h3><div><div><ul><li>Exceptional written and verbal communication skills</li>
<li>Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly</li>
<li>Able to maintain a professional demeanor under stress</li>
<li>Demonstrated willingness to learn and adapt to changes in technology, tools, and processes</li>
<li>Possess an analytical and problem-solving mindset</li>
<li>5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment</li>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience</li>
<li>Strong experience with Cisco routers and switches</li>
<li>Basic understanding of Linux/Unix and Windows operating systems</li>
<li>Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have</li>
<li>Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)</li>
<li>Extensive experience in managing Private Cloud virtualization environments, particularly VMware</li>
<li>Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)</li>
<li>Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)</li>
<li>Possess an intermediate understanding of networking principles</li>
<li>Proficiency in interpreting network diagrams and layouts</li>
<li>Cisco certifications preferred but not required; CCNP, CCIP, CCIE</li>
</ul></div></div></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Trufla Technology

<div><p><b>Think insurance is boring? Think again.</b></p><p></p><p><br>
Trufla Technology is a multinational Canadian company and the first of its kind &ndash; we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API&rsquo;s, Trufla provides a 360&deg; digital strategy for brokerages and reimagines the way their customers interact with insurance.<br>
</p><p></p><br>
<p><b>Trufla is leading a digital revolution</b> that will transform the insurance industry! We&rsquo;re growing fast, and we&rsquo;re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.<br>
</p><p></p><br>
<p>It&rsquo;s our goal for Trufla to be the <b>BEST place to work</b>. A great corporate culture is one of our top priorities.</p><p></p><p><b><br>
Main Benefits:</b></p><br>
<p></p><ul><li>
Competitive Salary</li><li>
Health Insurance</li><li>
Gym Membership</li><li>
Flexible Working Hours</li><li>
Continuing Education Opportunities</li><li>
Work from home</li><li>
Team Building Activities</li><li>
Milestone celebrations &ndash; work anniversaries, birthday celebrations, etc.</li></ul><p></p><p><b><br>
About You</b></p><p></p><p><br>
As a <b>Client Support Engineer</b>, you are the first point of contact when our clients need help with our products&mdash;and often the person who turns a stressful moment into a &ldquo;wow&rdquo; experience. You lead with empathy, tuning in to how each customer is feeling and what success looks like for them. You enjoy solving problems, investigating technical issues, and helping customers succeed. You are naturally curious and analytical, you thrive on finding the root cause of an issue rather than simply treating the symptoms, and you instinctively reach for AI to work faster and smarter.</p><p>
You understand that great support goes beyond answering tickets&mdash;it means building trust through genuine care, improving internal processes, identifying recurring issues, and contributing to a better product.</p><p>
You'll work closely with Product, Engineering, QA, UX/UI, Implementation, and Customer Success teams to investigate issues, improve workflows, and ensure our clients receive an exceptional experience.</p><p>
We value people who take ownership, enjoy learning new technologies, embrace AI as a core part of how they work, communicate effectively with both technical and non-technical audiences, and are excited to grow their technical expertise. This role offers excellent career growth opportunities into Senior Support, Implementation, QA, Product Management, or Engineering depending on your interests and strengths.</p><p></p><p><b><br>
Job Responsibilities</b></p><br>
<p></p><ul><li>
Use AI&mdash;including Claude and Cursor&mdash;alongside your own investigation to research, troubleshoot, and resolve client-reported issues faster.</li><li>
Reproduce client-reported issues in testing environments whenever possible before escalation.</li><li>
Analyze application behavior, logs, and available system information to identify root causes.</li><li>
Ask targeted questions to quickly understand customer issues through Jira, email, phone, or virtual meetings.</li><li>
Provide prompt, accurate, and empathetic updates that keep clients informed and reassured throughout the resolution process.</li><li>
Follow up with customers to make sure issues are fully resolved and that they leave the interaction feeling genuinely cared for&mdash;not just satisfied.</li><li>
Prioritize multiple client issues while meeting service level expectations (SLAs).</li><li>
Collaborate closely with Product, Engineering, QA, Implementation, and Customer Success teams to resolve customer issues efficiently.</li><li>
Create clear, high-quality bug reports including reproduction steps, expected results, actual behavior, screenshots, logs, and supporting evidence.</li><li>
Properly document investigations and escalate issues that require engineering support.</li><li>
Identify recurring customer issues and proactively recommend long-term improvements.</li><li>
Participate in product planning, testing, and release discussions when appropriate to stay informed about upcoming functionality.</li><li>
Share client feedback and observations that help improve our products and overall customer experience.</li><li>
Create, maintain, and continuously improve internal troubleshooting guides, knowledge base articles, and client-specific technical documentation&mdash;using AI to keep it clear and current.</li><li>
Contribute ideas for process improvements, automation opportunities, and operational efficiencies.</li><li>
Apply AI responsibly and creatively across research, documentation, and everyday support to raise both speed and quality&mdash;and help customers get the most from our AI-powered solutions.</li><li>
Stay current with new technologies and product updates, and share what you learn with the team.</li></ul><p></p><p><b><br>
Job Qualifications</b></p><br>
<p></p><ul><li>
2+ years&rsquo; experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm</li><li><b>
Willing to shift regular work schedule to support clients in various time zones</b></li><li>
Proven track record managing client and internal relationships</li></ul><p></p><p><b><br>
Strong understanding of:</b></p><br>
<p></p><ul><li>
Working with AI day to day&mdash;especially Claude and Cursor&mdash;to investigate issues, research solutions, and draft clear customer communication</li><li>
Writing effective prompts, and knowing when to lean on AI versus dig in yourself</li><li>
Supporting customers who use our AI-powered solutions and explaining them in plain language</li><li>
General technical aptitude and genuine curiosity about how software works</li><li>
Comfort getting hands-on with web technologies, APIs, and databases&mdash;or the drive to build that fluency quickly</li><li>
Familiarity with HTML/CSS, JavaScript, SQL, REST APIs, and browser developer tools is a plus, not a must</li></ul><p></p><p><b><br>
Experience with:</b></p><ul><li>
Jira</li><li>
API testing tools (Postman or similar)</li><li>
Linux Operating System</li><li>
Docker Containers</li><li>
Git Version Control</li><li>
CI/CD concepts (GitLab or GitHub)</li><li>
Apple Developer Program</li><li>
Google Play Console</li></ul><p></p><p><b><br>
Nice to Have</b></p><ul><li>
Python</li><li>
Django</li><li>
React</li><li>
Node.js</li><li>
Angular</li><li>
Shell Scripting</li></ul><p><b>
</b></p><p><b>Values &amp; Competencies</b></p><ul><li>
Analytical problem solver with strong attention to detail.</li><li>
Customer-first mindset with a passion for delivering exceptional client experiences.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
Ability to communicate technical concepts clearly to non-technical audiences.</li><li>
Strong organizational and time management skills.</li><li>
Ability to prioritize multiple tasks in a fast-paced environment.</li><li>
Collaborative team player who also works effectively independently.</li><li>
Demonstrates ownership, accountability, and professionalism.</li><li>
Curious, adaptable, and eager to continuously learn new technologies and tools.</li><li>
Open to constructive feedback and committed to continuous improvement.</li><li>
Identifies opportunities to improve processes, documentation, and the customer experience.</li></ul><p></p><p><i><br>
Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. </i><b><i>All qualified individuals are encouraged to apply</i></b><i>.</i></p><p></p><ul><li><br>
<b>After applying, complete your application by taking the required assessment below:</b></li></ul><p>
https://app.testgorilla.com/s/6tcpu6p3</p></div>

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Support Engineer - .NET

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Support Engineer

Support Engineer

Support Engineer