customer support engineer

reachware

Reachware is a technology company specializing in integration solutions that help businesses connect applications, automate workflows, and streamline data exchange. Its cloud-based platform enables organizations to improve operational efficiency through secure and scalable system integrations.Job OverviewReachware is seeking a Customer Support Engineer to provide technical support for customers using its integration platform. This role involves troubleshooting technical issues, supporting API integrations, resolving platform incidents, and ensuring an excellent customer experience.Key Responsibilities<ul><li>Provide technical support via tickets, email, and customer enquiries.</li><li>Troubleshoot software, API, integration, and connectivity issues.</li><li>Assist customers with platform setup, configuration, and onboarding.</li><li>Monitor integration performance and resolve service incidents.</li><li>Create and maintain support documentation and knowledge-base articles.</li><li>Collaborate with engineering and DevOps teams to resolve complex issues and improve platform performance.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li><li>Excellent communication and customer service abilities.</li><li>Knowledge of APIs, integrations, and cloud-based applications.</li><li>Experience supporting enterprise software platforms.</li><li>Familiarity with Microsoft Azure, SQL databases, C#, Azure Logic Apps, or Azure Functions is preferred.</li><li>Previous technical support or customer support engineering experience is an advantage.</li></ul>Benefits<ul><li>Competitive salary and benefits package.</li><li>Professional development and training opportunities.</li><li>Collaborative and supportive work environment.</li><li>Career growth within an innovative technology company.</li></ul>Apply today and help customers maximize the value of Reachware's integration solutions.Pay: From ﷼15,000.00 per monthWork Location: In person

Customer Support Engineer - Reachware

LiveKit

<div><h2 class="jobSectionHeader">About LiveKit</h2>
LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.<h2 class="jobSectionHeader">
About This Role</h2>
This isn't one of those situations where we tack &quot;engineer&quot; onto the back of every role at LiveKit. No. We're actually looking for an engineer*. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support.
We say rare because in our experience, most engineers aspire to architect large-scale systems or tackle deeply technical problems. Said differently, most engineers want to have influence over the technology they work on or with. There's nothing wrong with that &mdash; we love hardcore engineers, and there are many at LiveKit. But this time, we're looking for a new teammate that wants to have influence over our product and business.
If you'd be energized by seeing a developer or team flip a LiveKit integration from staging to production &mdash; secretly satisfied in knowing you helped make it possible &mdash; you are perfect for this.<h2 class="jobSectionHeader">
You'll Thrive Here If You:</h2><ul><li>
are an engineer at heart, and don't mind reading more code than you write</li><li>
are a natural teacher who finds joy in helping others learn and succeed</li><li>
can break down complex technical concepts in a way that's easily understood by others</li><li>
enjoy learning new programming languages quickly and prototyping</li><li>
care deeply about the developer experience and the success of the people building on our platform</li><li>
have excellent spoken and written English</li></ul><h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community</li><li>
Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers</li><li>
Collaborate and support community efforts, specifically around technical issues</li><li>
Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform</li><li>
Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations</li></ul><h2 class="jobSectionHeader">
Who You Are</h2><ul><li>
A practicing engineer with demonstrated ability to build, ship, and debug production software</li><li>
Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues</li><li>
A clear written and verbal communicator who can adapt your message to technical and non-technical audiences</li><li>
Curious, fast-learning, and energized by ambiguity</li><li>
Customer-focused &mdash; you feel the difference between solving a ticket and solving the underlying problem</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
You've literally done this role before</li><li>
Experience working with a community of developers</li><li>
Contributions to open source</li><li>
You've built something with LiveKit</li><li>
You're multilingual &mdash; LiveKit has users around the world</li></ul><h2 class="jobSectionHeader">
Our Commitment to You</h2><ul><li>
An opportunity to build something truly impactful to the world</li><li>
Contribute to open source alongside world-class engineers</li><li>
Competitive salary and equity package</li><li>
Health, dental, and vision benefits</li><li>
Flexible vacation policy</li></ul>
LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.
Compensation Range: &pound;145K - &pound;185K</div>

Developer Success Engineer

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Product Support Engineer (all genders)
<h3 class="jobSectionHeader">Job Description
</h3><div>In this role, you have the opportunity to
Influence, develop and implement technical support strategies and control the product support process for Philips Patient Monitoring solutions. You contribute to product design activities to ensure supportability throughout the product lifecycle and provide training as well as advanced technical support to internal stakeholders and customers.
As a Product Support Engineer (PSE), you play a critical role in bridging Research &amp; Development, Product Management, Quality, and Market Organizations. Through your technical expertise, customer focus, and problem-solving skills, you will help resolve complex technical issues, improve product quality, and contribute to the successful introduction of next-generation patient monitoring solutions.
Your responsibilities
<ul><li>Provide advanced technical support for Philips Patient Monitoring products and solutions.
</li><li>Investigate, analyze, and resolve complex hardware, software, and networking issues.
</li><li>Support field teams and customers during critical escalations.
</li><li>Collaborate closely with R&amp;D, Quality, Regulatory Affairs, Product Management, and Market organizations.
</li><li>Participate in New Product Introduction (NPI) activities and contribute supportability requirements to product development.
</li><li>Identify trends from field issues and drive corrective and preventive actions.
</li><li>Deliver technical training and knowledge transfer to internal and external stakeholders.
</li><li>Create and maintain technical documentation, troubleshooting guides, and support materials.
</li><li>Actively support continuous improvement initiatives within Product Support and R&amp;D.
</li></ul><h2 class="jobSectionHeader">You are a part of
</h2>Philips Medizin Systeme B&ouml;blingen, where approximately 650 employees develop and manufacture patient monitoring systems for the global healthcare market. Our solutions are used in emergency and intensive care, pregnancy and neonatal monitoring, operating rooms, anesthesia, and general ward environments.
As a Product Support Engineer, you are part of the Research &amp; Development organization with a dedicated focus on supporting market teams in the resolution of technical product issues. Leveraging your field experience and product knowledge, you will actively contribute to the development of next-generation monitoring systems as part of cross-functional New Product Introduction (NPI) teams.
To succeed in this role, you should have the following skills and experience
Education
<ul><li>Bachelor's degree in Engineering, Biomedical Engineering, Computer Science, Information Technology, Medical Technology, or a related technical field.
</li></ul>Required Skills &amp; Capabilities
<ul><li>Broad technical knowledge of Philips Patient Monitoring products (X3, MX100, MMX series).
</li><li>General understanding of Philips Central Station (PIC iX).
</li><li>Knowledge and awareness of Product Support processes.
</li><li>Experience with hardware, software, and networking troubleshooting.
</li><li>Excellent verbal and written communication skills.
</li><li>Strong analytical and problem-solving abilities.
</li><li>Ability to create, execute, and drive action plans.
</li><li>Demonstrated capability to handle critical customer escalations.
</li><li>Excellent teamwork and stakeholder management skills.
</li><li>Ability to identify, initiate, and drive corrective actions and continuous improvement activities.
</li><li>Customer-oriented mindset with strong service focus.
</li><li>German and English&ndash; Professional working proficiency.
</li></ul>Preferred Qualifications
<ul><li>Biomedical Engineering or Hospital IT background.
</li><li>Experience in healthcare technology, medical devices, or clinical environments.
</li><li>CCNA, CWTS, or equivalent networking certification.
</li><li>Customer-facing technical support experience.
</li><li>Experience in issue management, root cause analysis, and troubleshooting of complex systems.
</li><li>Previous leadership or project leadership experience is a plus.
</li></ul><h2 class="jobSectionHeader">In return, we offer you
</h2><ul><li>The opportunity to make a meaningful impact on healthcare by supporting technologies that improve patient care worldwide.
</li><li>A collaborative and international work environment within Philips R&amp;D.
</li><li>The possibility to influence future product development through direct customer and field feedback.
</li><li>Opportunities for professional growth and continuous learning.
</li><li>The chance to support colleagues and customers in the clinical field while helping shape technical and clinical support strategies.
</li><li>Flexible working conditions and participation in innovative healthcare projects.
</li></ul>#LI_EU
#LI_OFFICE
#LI_CONNECTEDCARE
<h2 class="jobSectionHeader">About Philips
</h2>At Philips, our purpose is to improve people's health and well-being through meaningful innovation. Every day, we work together to deliver better care for more people through connected healthcare solutions and technology that truly matters.
Philips is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
</div>Why should you join Philips?
Working at Philips is more than a job. It&rsquo;s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it&rsquo;s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .</div>

Product Support Engineer (all genders)

DeepSource Technologies

<div>We're looking for Infrastructure Storage Engineer &amp; Technical Account ManagerRole Overview
We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.
Key Responsibilities<ul><li>
Act as the primary technical contact for customer operational issues, escalations, and service reviews.
</li><li>Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms.
</li><li>Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
</li><li>Plan and coordinate hardware/software upgrades and change activities.
</li><li>Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
</li><li>Deliver regular reports on asset health, incidents, capacity, and service improvements.
</li>Build strong customer relationships while ensuring SLA compliance and continuous service optimization. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management.
</li><li>Strong hands-on experience with Dell technologies:
</li><li><ul><li>Storage: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain
</li><li>Compute: Dell PowerEdge Servers, MX Platform
</li><li>SAN: Connectrix, Brocade
</li></ul></li></ul><ul><li>Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
</li><li>Knowledge of ITIL processes (Incident, Problem, and Change Management).
</li><li>Excellent communication, stakeholder management, and customer-facing skills.
</li><li>Dell certifications are a plus.</li></ul></div>

Storage Engineer - Riyadh, KSA

HCLTech

Snohomish, Washington
 Job Summary
 The Support Engineer plays a crucial role in ensuring customer satisfaction by effectively resolving technical issues and queries. This position is responsible for addressing client tickets, documenting processes, and maintaining up-to-date knowledge of relevant technologies. The Support Engineer's contributions are vital for the smooth operation of IT services and the enhancement of user experience.
 Key Responsibilities
 
Commercial customer support experience, specifically for Windows 10/11Proficient in spoken and written EnglishCuriosity about root causeData driven and preciseAbility to engage in self-directed learningAbility to use AI to expedite technical and non-technical work
 
Skill Requirements
 
Professional Commercial customer support experience, specifically for Windows 10/11Proficient in spoken and written EnglishCuriosity about root causeData driven and preciseAbility to engage in self-directed learningAbility to use AI to expedite technical and non-technical work Technical Windows 10 and 11Microsoft Intune (Windows management)Windows Autopatch / Windows Update for BusinessWindows 10/11 troubleshooting and debugging (Perfmon/xPerf/ETL/ETW)Windows Update troubleshootingNetworking and network troubleshootingExperience with scripting in PowerShellMicrosoft Graph technologiesAzure Data Explorer (Kusto) and associated query language (KQL)
 
Other Requirements
 1. Itil Foundation Certification Is Optional But Valuable For This Role.
 Maximum Salary (US): 86000
 Minimum Salary (US): 45000
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Support Engineer - IT Operations

Kazamer

<div><ul><li>Full Time</li>
<li>Dubai</li> 
</ul><div><div><div><div><div>Kazamer Tax Consultant is seeking a skilled and customer-focused IT Support Engineer to join our technology team in Dubai. This role is ideal for a professional who can provide technical support, maintain IT systems, and ensure the smooth operation of the company&rsquo;s technology infrastructure. The successful candidate will play a key role in supporting employees and maintaining reliable IT services.

Key Responsibilities:
<ul>
<li>Provide technical support for desktops, laptops, printers, and other IT equipment.</li>
<li>Install, configure, and maintain computer hardware, software, and operating systems.</li>
<li>Troubleshoot and resolve hardware, software, network, and connectivity issues.</li>
<li>Monitor and maintain network performance to ensure system reliability.</li>
<li>Manage user accounts, passwords, email systems, and access permissions.</li>
<li>Perform regular software updates, system backups, and preventive maintenance.</li>
<li>Maintain IT asset inventories and technical documentation.</li>
<li>Coordinate with external vendors for equipment repairs and technical support when required.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Familiarity with cybersecurity practices, antivirus management, and data backup procedures.</li>
<li>Experience with network devices, printers, and office IT infrastructure.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of IT infrastructure and networking</li>
<li>Excellent communication and interpersonal skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service excellence</li>
</ul>
Why Join Kazamer Tax Consultant?

At Kazamer Tax Consultant, dependable technology is essential for delivering efficient and secure business services. This IT Support Engineer position in Dubai offers an excellent opportunity to enhance your technical expertise, work in a collaborative environment, and build a rewarding career with a professional and growing consultancy organization.</div></div></div></div></div></div>

IT Support Engineer

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is seeking a skilled and proactive IT Support Engineer to join our technology team in Dubai. This role is ideal for a professional who can provide reliable technical support, maintain IT infrastructure, and ensure the smooth operation of computer systems that support the company&rsquo;s daily business activities. The successful candidate will help maintain a secure and efficient IT environment while delivering excellent user support.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.</li>
<li>Provide technical support for hardware, software, network, and system-related issues.</li>
<li>Troubleshoot and resolve IT problems promptly to minimize operational downtime.</li>
<li>Monitor network performance and ensure system security and reliability.</li>
<li>Manage user accounts, email systems, passwords, and access permissions.</li>
<li>Perform routine software updates, system backups, and preventive maintenance.</li>
<li>Maintain IT asset inventories and technical documentation.</li>
<li>Coordinate with external vendors for equipment maintenance and technical support when necessary.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Familiarity with cybersecurity principles, antivirus software, and backup solutions.</li>
<li>Experience with network devices, printers, and office IT infrastructure.</li>
<li>Excellent analytical, troubleshooting, and problem-solving skills.</li>
<li>Strong communication and customer service abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of IT infrastructure and networking</li>
<li>Excellent communication and interpersonal skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service quality</li>
</ul>
Why Join Zapegg Tax Consultant?

At Zapegg Tax Consultant, dependable technology is essential for delivering efficient and secure professional services. This IT Support Engineer position in Dubai offers an excellent opportunity to enhance your technical expertise, work with a collaborative team, and build a rewarding career within a growing consultancy organization.</div>

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10000 customer support engineer jobs Near Me

Customer Support Engineer - Reachware

Developer Success Engineer

Product Support Engineer (all genders)

Storage Engineer - Riyadh, KSA

Support Engineer - IT Operations

IT Support Engineer

IT Support Engineer