customer support engineer

Dixit Infotech

<div><div><div><div><p><b>About Company</b></p><p>
Dixit Infotech Services Pvt. Ltd. is one of India&rsquo;s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.
</p><p>45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust.
</p><p>With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more.
</p><p>Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients.
</p><p>Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.&rsquo;
</p><p><b>Our Vision:</b> To be the best-in-class in IT services in India and overseas.
</p><p><b>Our Mission:</b> To provide customized services and solutions and be the No. 1 choice for all IT needs.
</p></div></div></div><div><div><div><div><div><div><div><p><b>Job Description</b></p></div><div><div><p>
Customer Support Engineer</p>
</div></div></div></div></div><div><div><div><div><p><b>
Department</b></p></div><div><p>
Service</p></div></div></div></div><div><div><div><div><p><b>
Open Positions</b></p></div><div><p>
1</p></div></div></div></div><div><div><div><div><p><b>
Skills Required</b></p></div><div><p>
Hardware Networking, Customer Service Engineer</p></div></div></div></div><div><div><div><div><p><b>
Experience</b></p></div><div><p>
1 to 3 years</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p></div><div><p>
Nagpur, Maharashtra, India</p></div></div></div></div></div></div></div></div><p></p>

Customer Support Engineer

Nanotech Scientific

<p><b>Jr. Customer Support Engineer (Islamabad Region)</b></p><p><b>POSTS:</b> 01 (Electronics)</p><p>A fast growing company dealing with Sales &amp; Service of Hi Tech Industrial/ Scientific Equipment of Multinational Companies urgently requires staff as Jr. Customer Support Engineer - Service Department.</p><p>Confident candidates with good communication, interpersonal skills, hardworking, target oriented individual and strong knowledge of Computer are welcomed. The role requires regular travel to customer premises for on-site support.</p><p>Local Resident of Islamabad/Rawalpindi and can ride motor-bike. Travelling required to provide services on-site to customers.</p><p>Attractive Salary Package and fringe benefits will be offered to the selected candidates.</p><p><b>QUALIFICATION:</b> D.A.E. in Electronics from Recognized Institute should apply.</p><p><b>EXPERIENCE: </b>Fresh, preferably 01 year experience in field with Scientific / Analytical equipment may also apply.</p><p>Candidates must send CV&rsquo;s to; <b>wajih@nanotechscientific.com</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Jr. Customer Support Engineer

Trapeze Group AMEA - ASEAN, Middle East, Africa

<div>
 <p>
  Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 29 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.
 </p>
 <p>
  &ldquo;Modaxo&rsquo;s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world&rsquo;s people&rdquo; &ndash; Bill Delaney, CEO, Modaxo
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose of the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along withs testing and deployment of software changes and new releases.
 </p>
 <p>
  An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Duties and Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   IT Support relating to technical issues involving Microsoft&rsquo;s core business applications and operating systems
  </li>
  <li>
   Data Analyst for Reporting solutions with data review, data processing, miss data correction.
  </li>
  <li>
   Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  </li>
  <li>
   Responsible to work in 24x7 shifts.
  </li>
  <li>
   Improve customer service, perception, and satisfaction.
  </li>
  <li>
   Provide customer focused technical support for all installation, upgrading and maintenance activities
  </li>
  <li>
   Respond to customer Requirements/issues quickly and efficiently and ensure that SLAs are met
  </li>
  <li>
   Understand customer expectations and address their requirements to maintain customer satisfaction
  </li>
  <li>
   Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets
  </li>
  <li>
   Provide onsite support for all requirements and issues at customer site including installation of Telecom, CCTV, and ITS (Intelligent Transpiration System) devices.
  </li>
  <li>
   Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time
  </li>
  <li>
   Proactively support the management team to achieve Trapeze Saudi Arabia goals and identify opportunities for improvements
  </li>
  <li>
   Communicate to both customers and colleagues in a professional, clear and respectful manner
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded
  </li>
  <li>
   Certified in Redhat Linux and Microsoft Windows administration and management
  </li>
  <li>
   Knowledge on Database environments such Oracle, MSQL
  </li>
  <li>
   Minimum 4-5 Years solid experience in technical hands-on support roles:
  </li>
  <li>
   Working Experience with Transportation solutions like AVM and Journey planner
  </li>
  <li>
   Working Experience with Transpiration Devices installation and support
  </li>
  <li>
   Experience in VMware Administration and Management
  </li>
  <li>
   Experience in Redhat Linux
  </li>
  <li>
   Supporting large systems with many users
  </li>
  <li>
   Supporting Java based applications
  </li>
  <li>
   Ability to understand and support issues related Telecom equipment (In-built mobile terminal devices).
  </li>
  <li>
   A ability to interpret technical architecture of infrastructure services
  </li>
  <li>
   Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable
  </li>
  <li>
   Experience following ITIL processes for Incident management and Change &amp; Release management
  </li>
  <li>
   Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies
  </li>
  <li>
   Ability to develop and comprehend concepts and learn new skills quickly and thoroughly
  </li>
  <li>
   Previous experience working with large government projects.
  </li>
 </ul>
 <p>
 </p>
</div>


Sysnet Global Technologies Pvt.Ltd

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process<br>
</div><div></div><br>
<div>2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
3-5 Yrs</div></div>

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process<br>
</div><div></div><br>
<div>2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

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