customer support engineer

Mushko Printing Solutions pvt limited

Job description:Key Responsibilities:<ul><li>Install, configure, and maintain HP Printers &amp; MFP devices.</li><li>Diagnose and resolve hardware, software, and connectivity issues.</li><li>Perform preventive maintenance and routine servicing.</li><li>Manage toner/ink replacement, parts repair, and firmware updates.</li><li>Provide user support and training for HP printing solutions.</li><li>Maintain service logs, usage reports, and maintenance schedules.</li></ul>Requirements:<ul><li>Proven hands-on experience with HP Printers &amp; MFPs.</li><li>Strong troubleshooting skills for hardware/software &amp; driver issues.</li><li>Knowledge of Windows/Mac printing environments.</li><li>Familiarity with network printing &amp; scanning configurations.</li><li>Diploma/Certification in IT, Electronics, or related field (preferred).</li><li>Excellent communication and problem-solving skills.</li></ul>Contact: 0346-3485374 Email: hr@mushko-ps.comJob Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Customer Support Engineer

SS&C Technologies

<div>
 As a leading financial services and healthcare technology company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&amp;C for expertise, scale, and technology.
 
 
 
 Job Description
 
 
 
 
 Get To Know Us:
 
 
 
 SS&amp;C is leading the way. We continue to look for today's and tomorrow&rsquo;s brightest talent, those who embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&amp;C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation, to name a few.
 
 
 
 Customer Engineer
 
 
 
 
 Locations
 
 : Dubai | Hybrid
 
 
 
 The Opportunity
 
 
 
 We are seeking a Customer Engineer to join our global Engineering Services team. In this role, you&rsquo;ll help our clients globally to optimise business workflows by creating, delivering, and supporting any customisations they need to bridge our technology with their unique requirements. You&rsquo;ll collaborate closely with our clients to gather requirements, provide detailed specifications and ensure delivery meets their expectations. The work combines consulting, analysis, development, and quality assurance. This role blends financial industry knowledge with technology skills in a vibrant, international work environment. You&rsquo;ll get the opportunity to collaborate and share knowledge across leading financial institutions, as well as our experienced team within the fintech industry.
 
 
 
 What You Will Get To Do:
 
 
 
 
 For implementation projects, these are the responsibilities of a Customer Engineer:
 
 
 
 <ul>
 <li>
 Together with the business consultant and/or the solution architect, define what custom items need to be built for the implementation project.
 </li>
 <li>
 Collaboration on each custom request with the client and/or business consultant to create a technical specification.
 </li>
 <li>
 Develop the custom item outlined within the specification.
 </li>
 <li>
 Install the custom item in the test/UAT or other environment.
 </li>
 <li>
 Test that the item works, and deliver it to the client or consultant to do testing.
 </li>
 <li>
 Fix any issues that may come up during testing.
 </li>
 <li>
 Update documentation for any changes that have come up during development and testing.
 </li>
 <li>
 Provide documentation and review the item with the client and support.
 
 
 </li>
 </ul>
 
 For ad-hoc projects (existing clients), these are the responsibilities of a Customer Engineer:
 
 
 
 <ul>
 <li>
 Support items previously developed and delivered to Clients. This could also include internal custom items.
 </li>
 <li>
 Work may be a billable task depending on the maintenance coverage in place for the custom item.
 </li>
 <li>
 For new items, Engineering Services owns the full project from start to finish.
 </li>
 <ul>
 <li>
 Scoping
 </li>
 <li>
 Estimating
 </li>
 <li>
 Specification
 </li>
 <li>
 Development
 </li>
 <li>
 Testing
 </li>
 <li>
 Installation/Setup
 </li>
 <li>
 Hypercare/Go Live Support
 </li>
 </ul>
 <li>
 Upgrade custom items when a client is moving to a new version.
 </li>
 <ul>
 <li>
 This may be a billable task depending on the maintenance coverage of each custom item.
 </li>
 </ul>
 <li>
 Assist the SS&amp;C client experience organisation by sharing knowledge of software development skill sets and providing consultancy.
 
 
 </li>
 </ul>
 
 What You Will Bring:
 
 
 
 <ul>
 <li>
 5+ years of relevant working experience in C# development.
 </li>
 <li>
 Experience with Microsoft SQL Server (T-SQL, ADO .NET, database tools, etc).
 </li>
 <li>
 Experience with SQL Server Reporting Services is a plus.
 </li>
 <li>
 Fintech experience is a big plus
 
 
 </li>
 </ul>
 
 Why You Will Love It Here!
 
 
 
 <ul>
 <li>
 Flexibility: Hybrid Work Model
 </li>
 <li>
 Your Future: Professional Development Reimbursement, including access to SS&amp;C University
 </li>
 <li>
 Work/Life Balance: Competitive holiday scheme
 </li>
 <li>
 Your Wellbeing: Competitive benefits designed to support the well-being of our staff
 </li>
 <li>
 Diversity &amp; Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
 </li>
 <li>
 Training: Hands-On, Team-Customised throughout your career
 
 
 </li>
 </ul>
 
 We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
 
 
 
 Thank you for your interest in SS&amp;C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
 
 
 Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
 
 
 SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
</div>

Customer Engineer

Trustbend Logistics

<div>Trustbend Packers &amp; Movers is seeking a skilled and dependable IT Support Engineer to join our technical support team in Dubai. This role is ideal for a technology-focused professional who can ensure smooth IT operations, maintain system reliability, and provide timely technical assistance to support the company&rsquo;s logistics and relocation services.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and other IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems promptly.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Maintain network infrastructure including routers, switches, and Wi-Fi systems.</li>
<li>Perform regular system updates, backups, and security checks.</li>
<li>Support company software systems used for logistics and operational management.</li>
<li>Maintain documentation of IT systems, assets, and troubleshooting procedures.</li>
<li>Coordinate with external IT vendors for advanced technical support when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration.</li>
<li>Strong knowledge of Windows operating systems and networking fundamentals.</li>
<li>Experience with firewall configuration, antivirus management, and data backup systems.</li>
<li>Familiarity with ERP or logistics management systems is an advantage.</li>
<li>Good troubleshooting and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong problem-solving and technical troubleshooting abilities</li>
<li>Ability to prioritize tasks and handle multiple IT support requests</li>
<li>Attention to detail and system accuracy</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Trustbend Packers &amp; Movers, reliable IT infrastructure plays a key role in supporting efficient logistics and customer service operations. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical career while contributing to the success of a professional relocation and logistics company.</div>

IT Support Engineer

ZainTECH

<div>
 The L1 Support Engineer is responsible for providing first-line technical support to customers and internal users by diagnosing and resolving basic technical issues related to networking, operating systems, applications, and cloud environments. The role serves as the initial point of contact for technical incidents and service requests, ensuring prompt resolution or escalation in line with defined service levels.
 
 
 Working within a structured support environment, the engineer collaborates closely with Level 2 and Level 3 teams to escalate complex issues while maintaining accurate documentation and ensuring a high standard of customer service. The role also contributes to maintaining system stability, improving knowledge sharing, and supporting continuous service improvement.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support to customers through various channels, including phone, email, and ticketing system
 </li>
 <li>
 Diagnose and troubleshoot technical issues related to networking, Windows OS, mail clients, and applications
 </li>
 <li>
 Understand and handle basic networking concepts such as DNS, DHCP, Gateway, and VPN
 </li>
 <li>
 Utilize knowledge of subnetting to analyze and resolve network-related issues
 </li>
 <li>
 Demonstrate proficiency in domain concepts and Active Directory terminologies to support user accounts and access management
 </li>
 <li>
 Install, configure, and manage applications, ensuring seamless user experience
 </li>
 <li>
 Possess a basic understanding of cloud computing and familiarity with underlying physical infrastructure (cloud vs. on-premise computing)
 </li>
 <li>
 Utilize knowledge in VMware solutions, including vSphere and vCenter, to address customer queries effectively
 </li>
 <li>
 Display leadership skills in handling technically challenging customer situations, resolving issues efficiently and effectively
 </li>
 <li>
 Communicate clearly and professionally, both verbally and in written English, to interact with customers and gather relevant information
 </li>
 <li>
 Showcase excellent troubleshooting skills to identify root causes and provide timely solutions
 </li>
 <li>
 Collaborate with other teams, including L2/L3 support and development, to escalate and resolve complex issues
 </li>
 <li>
 Apply logical and critical thinking to analyze problems and propose innovative solutions
 </li>
 <li>
 Demonstrate a passion for technology and customer support, staying updated with the latest industry trends and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
 </li>
 <li>
 Proven experience in providing technical support and troubleshooting for networking, Windows OS, and applications
 </li>
 <li>
 Familiarity with basic cloud computing concepts and virtualization technologies (VMware)
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills
 </li>
 <li>
 Ability to work under pressure, prioritize tasks, and meet deadlines
 </li>
 </ul>
</div>

L1 Support Engineer

ZainTech

<div>The L1 Support Engineer is responsible for providing first-line technical support to customers and internal users by diagnosing and resolving basic technical issues related to networking, operating systems, applications, and cloud environments. The role serves as the initial point of contact for technical incidents and service requests, ensuring prompt resolution or escalation in line with defined service levels.
Working within a structured support environment, the engineer collaborates closely with Level 2 and Level 3 teams to escalate complex issues while maintaining accurate documentation and ensuring a high standard of customer service. The role also contributes to maintaining system stability, improving knowledge sharing, and supporting continuous service improvement.
Responsibilities:<ul><li>
Provide first-level technical support to customers through various channels, including phone, email, and ticketing system.</li><li>
Diagnose and troubleshoot technical issues related to networking, Windows OS, mail clients, and applications.</li><li>
Understand and handle basic networking concepts such as DNS, DHCP, Gateway, and VPN.</li><li>
Utilize knowledge of subnetting to analyze and resolve network-related issues.</li><li>
Demonstrate proficiency in domain concepts and Active Directory terminologies to support user accounts and access management.</li><li>
Install, configure, and manage applications, ensuring seamless user experience.</li><li>
Possess a basic understanding of cloud computing and familiarity with underlying physical infrastructure (cloud vs. on-premise computing).</li><li>
Utilize knowledge in VMware solutions, including vSphere and vCenter, to address customer queries effectively.</li><li>
Display leadership skills in handling technically challenging customer situations, resolving issues efficiently and effectively.</li><li>
Communicate clearly and professionally, both verbally and in written English, to interact with customers and gather relevant information.</li><li>
Showcase excellent troubleshooting skills to identify root causes and provide timely solutions.</li><li>
Collaborate with other teams, including L2/L3 support and development, to escalate and resolve complex issues.</li><li>
Apply logical and critical thinking to analyze problems and propose innovative solutions.</li><li>
Demonstrate a passion for technology and customer support, staying updated with the latest industry trends and best practices.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).</li><li>
Proven experience in providing technical support and troubleshooting for networking, Windows OS, and applications.</li><li>
Familiarity with basic cloud computing concepts and virtualization technologies (VMware).</li><li>
Strong leadership, communication, and interpersonal skills.</li><li>
Ability to work under pressure, prioritize tasks, and meet deadlines.</li></ul></div>

Albi

<div>
 
 We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 
 
 As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 
 
 We are looking for a
 
 Support Engineer I
 
 to join our Karachi-based team. This is an
 
 entry-level / junior engineering role
 
 that works closely with Support Specialists and senior engineers to
 
 troubleshoot, fix, and resolve customer issues
 
 . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 
 
 This position supports
 
 U.S. evening hours
 
 and requires working
 
 4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
 
 or approximately 5:00PM - 2:00AM US Central Time.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner with Support Specialists to investigate, troubleshoot,
 
 fix
 
 , and resolve customer-reported technical issues.
 </li>
 <li>
 Diagnose root causes by analyzing application behavior, logs, and data.
 </li>
 <li>
 Implement
 
 code fixes in .NET-based applications
 
 for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
 </li>
 <li>
 Write and execute
 
 SQL queries
 
 , including safe
 
 bulk operations
 
 (updates/inserts) to correct data issues when required.
 </li>
 <li>
 Reproduce issues in lower environments and validate fixes before deployment.
 </li>
 <li>
 Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
 </li>
 <li>
 Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
 </li>
 <li>
 Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
 </li>
 <li>
 Document fixes, root causes, and preventive steps in internal knowledge bases.
 </li>
 <li>
 Participate in shift handovers to ensure continuity across time zones.
 </li>
 <li>
 Continuously build technical expertise in the product, platform, and support tooling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 0-2 years of professional experience
 
 in technical support, application support, or software engineering.
 </li>
 <li>
 Working knowledge of
 
 .NET / C#
 
 , including debugging, fixing bugs, and understanding application flow.
 </li>
 <li>
 Strong
 
 SQL skills
 
 , including:
 </li>
 <ul>
 <li>
 Writing queries with joins and filters
 </li>
 <li>
 Data analysis and validation
 </li>
 <li>
 Experience or exposure to
 
 bulk operations
 
 with attention to safety and data integrity
 </li>
 </ul>
 <li>
 Solid troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Strong sense of
 
 ownership and accountability
 
 for customer-impacting issues.
 </li>
 <li>
 Good written and verbal
 
 communication skills
 
 in English.
 </li>
 <li>
 Ability to work responsibly with production systems and follow change-management processes.
 </li>
 <li>
 Willingness to work
 
 4:00 AM - 1:00 PM PKT
 
 to support U.S. evening operations.
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience contributing bug fixes in a production environment.
 </li>
 <li>
 Familiarity with REST APIs and debugging API-related issues.
 </li>
 <li>
 Exposure to CI/CD pipelines and code review processes.
 </li>
 <li>
 Experience with ticketing systems (Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Basic understanding of cloud platforms (Azure preferred).
 </li>
 <li>
 Prior SaaS or customer-facing technical experience.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 
 
 We offer:
 
 <ul>
 <li>
 Competitive salary aligned with the Karachi market
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Real ownership of production issues and meaningful technical work
 </li>
 <li>
 Mentorship from experienced engineers
 </li>
 <li>
 Clear career progression
 </li>
 <li>
 Supportive, collaborative team culture
 </li>
 <li>
 Stable work schedule aligned with U.S. business needs
 </li>
 </ul>
 
 Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 
</div>

Support Engineer

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

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