customer support engineer

Qualcomm

<div><h2 class="jobSectionHeader"><b>Company:
</b></h2>Qualcomm Middle East Information Technology Company LLC
<p></p><h2 class="jobSectionHeader"><b>Job Area:
</b></h2>Engineering Group, Engineering Group &gt; Software Engineering
<p></p><p><b>General Summary:
</b></p><p></p><div><div><p><b>About Us
</b></p></div><div><p>Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including intelligent edge devices, next-generation computing platforms, and advanced AI solutions. Qualcomm&rsquo;s leadership in AI, high ‑ performance compute, and connectivity is driving innovation across cloud, edge, and data center environments - delivering scalable, power ‑ efficient platforms that power the next generation of intelligent infrastructure.<br>
</p></div><p></p><div><p><b>About the Role
</b></p></div><div><p>Qualcomm is seeking a <b>Machine Learning Operations &amp; Customer Support Engineer </b>within the Customer Engineering team to support strategic customers deploying AI inference workloads on advanced Qualcomm AI inference accelerator s . These accelerators utilize Qualcomm's expertise in hardware-accelerated AI to deliver high-performance, energy-efficient generative AI and computer vision inference solutions for modern data centers.
</p></div><p></p><div><p>This is a <b>customer-facing, production-critical role </b>focused on ensuring maximum system uptime, reliability, and performance, while resolving customer support cases within defined SLAs/KPIs. The role requires deep expertise across ML inference pipelines, systems troubleshooting , and data center operations, working closely with customers, internal engineering, and product teams.
</p></div><div><p>The i deal candidate will bring a strong foundation in ML model deployment, systems engineering, rack-scale management software, DevOps/ MLOps automation, and cross functional collaboration.<br>
</p></div><p></p><div><p><b>What You&rsquo;ll Do
</b></p></div><div><p><b>Customer Support &amp; SLA Ownership
</b></p></div><div><ul><li>Act as the primary technical escalation point for customer issues related to AI inference workloads
</li></ul></div><div><ul><li>Own end-to-end case management, ensuring resolution within agreed SLAs and KPIs
</li></ul></div><div><ul><li><p>Drive incident response, triage, and root cause analysis (RCA) .
</p></li></ul></div><div><ul><li><p>Provide timely and transparent communication to customers on issue status and resolution
</p></li></ul></div><div><ul><li><p>Maintain high levels of customer satisfaction and service reliability
</p></li></ul></div><p></p><div><p><b>Uptime, Reliability &amp; Operations
</b></p></div><div><ul><li><p>Ensure high availability and uptime of customer AI deployments (rack-scale systems)
</p></li></ul></div><div><ul><li><p>Monitor system health, performance metrics, and workload behavior
</p></li></ul></div></div><div><div><ul><li><p>Implement and manage failover, redundancy, and resiliency mechanisms
</p></li></ul></div><div><ul><li><p>Proactively identify risks and implement preventative actions
</p></li></ul></div><p></p><div><p><b>AI Inference Workload Support
</b></p></div><div><ul><li><p>Support deployment, optimization, and troubleshooting of ML inference pipelines
</p></li></ul></div><div><ul><li><p>Debug issues across model, runtime, system, and hardware layers
</p></li></ul></div><div><ul><li><p>Analyze model performance (latency, throughput, accuracy tradeoffs) in production
</p></li></ul></div><div><ul><li><p>Support frameworks such as PyTorch , TensorFlow, ONNX, and model conversion flows
</p></li></ul></div><div><ul><li><p>Assist in model optimization techniques (quantization, batching, compilation, runtime tuning)
</p></li></ul></div><p></p><div><p><b>System &amp; Infrastructure Engineering
</b></p></div><div><ul><li><p>Support bare-metal and virtualized environments for AI workloads
</p></li></ul></div><div><ul><li><p>Troubleshoot issues across Linux OS, drivers, firmware, and networking stack
</p></li></ul></div><div><ul><li><p>Support deployment and maintenance using Infrastructure as Code ( IaC ) and automation tools
</p></li></ul></div><div><ul><li><p>Work with DCIM tools and monitoring systems for infrastructure visibility
</p></li></ul></div><div><ul><li><p>Coordinate with hardware vendors for accelerator, server, and networking issues
</p></li></ul></div><p></p><div><p><b>Monitoring, Observability &amp; Automation
</b></p></div><div><ul><li><p>Implement and manage monitoring systems (logs, metrics, traces)
</p></li></ul></div><div><ul><li><p>Build dashboards for uptime, SLA adherence, performance, and utilization
</p></li></ul></div><div><ul><li><p>Automate repetitive operational tasks using scripts and workflows
</p></li></ul></div><div><ul><li><p>Establish and enforce runbooks and standard operating procedures (SOPs)
</p></li></ul></div><p></p><div><p><b>Cross-Functional Collaboration
</b></p></div></div><div><div><ul><li><p>Work closely with Customer Engineering, Product, Engineering, and Support teams
</p></li></ul></div><div><ul><li><p>Provide structured feedback to engineering for product improvements and defect resolution
</p></li></ul></div><div><ul><li><p>Support customer onboarding, deployment readiness, and operational handover
</p></li></ul></div><div><ul><li><p>Participate in customer reviews, escalations, and technical deep dives<br>
</p></li></ul></div><p></p><div><p><b>Required Qualifications
</b></p></div><div><ul><li><p>Bachelor&rsquo;s degree in Computer Science , Computer Engineering, Electrical Engineering, or related field
</p></li></ul></div><div><ul><li><p>10&ndash;15+ years of experience in ML operations, systems engineering, or customer support engineering
</p></li></ul></div><div><ul><li><p>Proven experience in customer-facing technical roles with SLA-driven support models
</p></li></ul></div><div><ul><li><p>Strong experience with AI/ML inference workloads in production environments
</p></li></ul></div><div><ul><li><p>Deep understanding of end-to-end ML inference pipelines
</p></li></ul></div><div><ul><li><p>Hands-on experience with Linux systems, system bring-up, drivers, and debugging tools
</p></li></ul></div><div><ul><li><p>Strong understanding of AI accelerator architecture and system bottlenecks
</p></li></ul></div><div><ul><li><p>Experience with model deployment, optimization, and performance tuning
</p></li></ul></div><div><ul><li><p>Experience with data center operations and rack-scale deployments
</p></li></ul></div><div><ul><li><p>Familiarity with bare-metal, virtualization, and containerization technologies (Docker, Kubernetes)
</p></li></ul></div><div><ul><li><p>Knowledge of networking concepts (TCP/IP, RDMA, storage systems)
</p></li></ul></div><div><ul><li><p>Experience with cloud and hybrid environments
</p></li></ul></div><div><ul><li><p>Experience with monitoring/observability tools (Prometheus, Grafana, ELK, etc.)
</p></li></ul></div><div><ul><li><p>Strong skills in incident management, RCA, and production operations
</p></li></ul></div></div><div><div><ul><li><p>Experience defining and tracking SLAs, KPIs, and operational metrics
</p></li></ul></div><div><ul><li><p>Proficiency in Python, Bash, or similar scripting languages
</p></li></ul></div><div><ul><li><p>Experience in automation, DevOps, and MLOps tooling
</p></li></ul></div><div><ul><li><p>Strong problem-solving and diagnostic skills
</p></li></ul></div><div><ul><li><p>Excellent communication and customer engagement skills
</p></li></ul></div><div><ul><li><p>Ability to operate in high-pressure, mission-critical environments
</p></li></ul></div><div><ul><li><p>High attention to detail with a focus on quality, reliability, and accountability
</p></li></ul></div><p></p><div><p><b>Preferred Qualifications
</b></p></div><div><ul><li><p>Experience with Qualcomm Cloud AI or similar AI accelerator platforms
</p></li></ul></div><div><ul><li><p>Experience supporting large-scale AI deployments (LLMs, CV pipelines, generative AI)
</p></li></ul></div><div><ul><li><p>Familiarity with inference runtimes ( TensorRT , ONNX Runtime, custom runtimes)
</p></li></ul></div><div><ul><li><p>Experience with CI/CD pipelines for ML deployment<br>
</p></li></ul></div><p></p><div><p><b>Why Join Qualcomm
</b></p></div><div><p>At Qualcomm, you&rsquo;ll work at the intersection of <b>AI silicon, system architecture, and real </b>‑ <b>world deployment </b>. You will engage directly with strategic customers, influence next ‑ generation AI data center platforms, and help define scalable, power ‑ efficient infrastructure for the AI era. This role provides a unique opportunity to shape both <b>technology direction and customer outcomes </b>, while working with world ‑ class engineering and product teams.
</p><p></p><p><b>What's on Offer
</b></p><p>Apart from working with great people, we offer the below:
</p><ul><li><p>Salary including housing &amp; transport allowance
</p></li><li><p>Stock (RSU's) and performance related bonus
</p></li><li><p>16 weeks fully paid Maternity Leave
</p></li><li><p>6 weeks fully paid Paternity Leave
</p></li><li><p>Employee stock purchase scheme
</p></li><li><p>Child Education Allowance
</p></li><li><p>Relocation and immigration support (if needed)
</p></li><li><p>Life and Medical Insurance
</p></li><li><p>Live+ Well Reimbursement for health and recreational membership fees
</p></li></ul></div></div><p></p><p><b>Minimum Qualifications:
</b></p><ul><li>Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience.
</li></ul>OR
<br>
Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience.
<br>
OR
<br>
PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience.
<br>
<br>
<ul><li>2+ years of work experience with Programming Language such as C, C++, Java, Python, etc.
</li></ul><p></p><p>*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
</p><p></p><div><p>Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
</p></div><p></p><p>Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
</p><p></p><p><b>To all Staffing and Recruiting Agencies </b>: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
</p><p></p><p>If you would like more information about this role, please contact Qualcomm Careers .</p></div>

ML Operations & Customer Support Engineer, Staff/Senior Staff level - Riyadh, KSA

VIION Technology (Viper Group)

<p><b>Viper Group</b> is looking for <b>IT Support and Customer Service</b> Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.</p><p><b>Duties and responsibilities: </b></p><ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li><b>Good speaking and writing skills in English</b></li></ul><p><b>Timings are from 9:00AM to 6:00PM Monday to Saturday</b></p><p>Job Types: Full-time, Internship, Fresher</p><p>Work Location: In person</p>

IT Support Engineer

DXP Enterprises

<div><p>Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.</p><p></p><p>
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/</p><p></p><p><br>
DXP Enterprises is seeking a Applications Engineer to support the continued growth of the Vacuum &amp; Blower Technologies product group. This role will serve as the primary first-response resource for inbound digital leads, e-commerce inquiries, and fast-turn customer requests generated through Manufacturer&rsquo;s Edge, Pump Catalog, and other digital channels.
</p><p><i>This is a desk-based technical sales role</i>, not a traditional Applications Engineer, Outside Sales or Business Development Manager position. The ideal candidate is a highly responsive, technically curious &ldquo;keyboard warrior&rdquo; who can quickly answer customer questions, use product selection tools, apply established pricing guidance, coordinate with suppliers, and route larger opportunities to the appropriate DXP regional sales or BDM resource.
</p><p>The role is designed to capture incremental transactional business while supporting DXP&rsquo;s broader field sales organization.</p><p><br>
</p><p>Responsibilities of the <b>Applications Engineer </b>include, but are not limited to:
</p><ul><li>Respond quickly to inbound customer inquiries from Manufacturer&rsquo;s Edge, Pump Catalog, web forms, chat, email, phone, and other digital lead sources
</li><li>Serve as the first technical point of contact for customers seeking vacuum pumps, blowers, accessories, replacement products, or basic application support
</li><li>Use product selection tools, catalogs, supplier portals, pricing guidelines, and internal resources to identify suitable product options
</li><li>Prepare fast-turn quotes for standard or transactional vacuum and blower products.
</li><li>Coordinate with suppliers to confirm pricing, availability, lead times, technical details, and documentation
</li><li>Route larger, engineered, or relationship-driven opportunities to the appropriate DXP BDM, regional sales team, or applications resource
</li><li>Support lead qualification and ensure opportunities are properly documented, tracked, and followed up
</li><li>Help maintain product data, part numbers, pricing information, and supporting documentation for the digital sales platform
</li><li>Work with Manufacturer&rsquo;s Edge and internal DXP stakeholders to improve the online customer experience and lead capture process
</li><li>Support the Vacuum &amp; Blower Technologies team with overflow inquiries, basic customer follow-up, quote support, and administrative sales activities as needed
</li><li>Help identify patterns in customer inquiries, common product needs, and future opportunities for product line expansion
</li><li>Maintain a high level of urgency, professionalism, and responsiveness with customers and internal stakeholders<br>
</li></ul><p></p><br>
<p>Qualifications of the <b>Applications Engineer </b>include, but are not limited to:
</p><ul><li>2&ndash;5 years of experience in inside sales, technical sales support, customer service, product support, applications support, distribution, or industrial equipment sales.
</li><li>High computer literacy - comfortable working at a desk in a fast-paced digital environment
</li><li>Ability to respond quickly and professionally to customer inquiries by email, phone, chat, and web-based platforms
</li><li>Technical savvy - aptitude and willingness to learn vacuum pumps, blowers, accessories, applications, and related terminology
</li><li>Ability to use catalogs, selection guides, pricing tools, CRM systems, supplier portals, and internal databases
</li><li>Strong attention to detail, especially with part numbers, specifications, pricing, and customer requirements
</li><li>Ability to distinguish between simple transactional opportunities and larger technical opportunities that require escalation
</li><li>Strong organizational and follow-up skills
</li><li>Comfortable working independently while coordinating with BDMs, suppliers, applications resources, and regional sales teams
</li><li>Customer-focused mindset with a sense of urgency
</li></ul><p>Preferred Qualifications
</p><ul><li>Experience with vacuum pumps, blowers, compressors, pumps, rotating equipment, industrial automation, or related industrial products
</li><li>Experience in technical inside sales, distributor sales, OEM customer support, service quoting, aftermarket parts sales, or application support
</li><li>Familiarity with e-commerce, web-based lead generation, chat support, or digital sales platforms
</li><li>Experience working with industrial manufacturers, distributors, or MRO customers
</li></ul><p>Ideal Candidate Profile
</p><p>The ideal candidate is technically curious, highly responsive, and comfortable managing a high volume of small but important customer interactions. This person does not need to be a degreed engineer, but they must be capable of learning technical products, using available tools, and knowing when to escalate complex opportunities.
</p><p>This role requires someone who enjoys solving customer problems quickly, working through product details, using digital tools, and supporting a growing national product group.
</p><p>Success Measures
</p><ul><li>Fast response time to inbound digital leads and customer inquiries
</li><li>Accurate qualification and routing of larger opportunities to BDMs and regional sales teams
</li><li>Growth in transactional vacuum and blower revenue through Manufacturer&rsquo;s Edge / Pump Catalog and other digital channels
</li><li>Improved capture of small-dollar opportunities that may not currently receive field sales attention
</li><li>Clean documentation of leads, quotes, customer interactions, and follow-up activity
</li><li>Positive feedback from customers, BDMs, regional sales teams, suppliers, and Manufacturer&rsquo;s Edge
 </li></ul><p><b>#LI-YJ1 #zrjj</b></p><p></p><p><b><br>
Additional Information</b>
</p><p><b>Working Conditions: </b>Remote
</p><p><b>Shift Time/Overtime: </b>Monday-Friday, 8:00am-5:00pm
</p><p><b>Travel: </b>Minimal, as needed for training, supplier visits, or internal meetings
</p><p></p><p><b>Education: </b>Associate or bachelor&rsquo;s degree in engineering, industrial technology, business, or a related field preferred but not required<br>
</p><p></p><br>
<p>DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.</p><p></p><p>
Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.</p></div><p></p>

Applications Engineer – Vacuum & Blower Technologies

SOS Computer Technology

<p><b>Job Description (JD) &ndash; IT Support Engineer (School IT Infrastructure Management)</b></p><p><b>Position:</b> IT Support Engineer<br/><b>Department:</b> Information Technology (IT)<br/><b>Reporting To:</b> School Administrator / IT Manager / Principal / Management<br/><b>Location:</b> School Campus<br/><b>Employment Type:</b> Full-Time</p><p><b>Position Summary</b></p><p>The IT Support Engineer is responsible for managing, maintaining, and supporting the school's IT infrastructure, ensuring uninterrupted operation of IT systems, networks, classroom technologies, AV systems, servers, end-user devices, and cybersecurity practices. The role includes proactive monitoring, troubleshooting, asset management, user support, and implementation of IT solutions to support educational and administrative operations.</p><p><b>Key Responsibilities</b></p><p><b>1. IT Infrastructure Management</b></p><ul><li>Manage and maintain school IT infrastructure including:</li><li>Servers (Physical)</li><li>Monitor system performance and uptime.</li><li>Ensure high availability of critical IT systems.</li><li>Perform regular maintenance and updates.</li></ul><p><b>2. User Support &amp; Helpdesk</b></p><ul><li>Provide Level 1 and Level 2 support to:</li><li>Teachers</li><li>Administrative staff</li><li>Management</li><li>Students (where applicable)</li><li>Diagnose and resolve hardware/software issues.</li><li>Handle support tickets within agreed SLA.</li><li>Provide onsite and remote support.</li></ul><p><b>3. Device Management</b></p><p>Support and maintain:</p><ul><li>Desktop PCs</li><li>Laptops</li><li>Printers</li><li>Interactive displays</li><li>Projectors</li><li>Classroom AV equipment</li></ul><p><b>4. Asset Management</b></p><ul><li>Maintain updated IT asset inventory.</li><li>Track warranties and AMC contracts.</li><li>Record installation, repairs, and replacements.</li><li>Generate periodic asset reports.</li></ul><p><b>5. Documentation &amp; Reporting</b></p><p>Prepare and maintain:</p><ul><li>IT policies</li><li>Incident reports</li><li>Maintenance records</li><li>Daily/weekly activity reports</li><li>Preventive maintenance schedules</li></ul><p><b>Daily Duties</b></p><ul><li>Respond to user support requests.</li><li>Perform preventive maintenance.</li><li>Update asset inventory.</li><li>Resolve reported incidents.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><p><b>Education</b></p><ul><li>Bachelor&rsquo;s Degree/Diploma in IT, Computer Science, Network Engineering, or related field.</li><li>Language &ndash; English, Hindi, Malayalam, Arabic will be preferred.</li></ul><p><b>Experience</b></p><ul><li>2&ndash;5+ years of IT support experience (preferably in schools or educational institutions).</li></ul><p><b>Technical Skills</b></p><p>Experience with:</p><ul><li>Windows Server</li><li>Active Directory</li><li>Microsoft 365 Administration</li><li>Google Workspace</li><li>Networking (TCP/IP, VLAN, Firewall)</li><li>Printers</li><li>Endpoint security solutions</li></ul><p>Preferred certifications:</p><ul><li>Microsoft Certified</li><li>CCNA</li></ul><p><b>Key Competencies</b></p><ul><li>Troubleshooting skills</li><li>Communication skills</li><li>Time management</li><li>Documentation ability</li><li>Customer service mindset</li><li>Problem solving</li><li>Ability to work under pressure</li></ul><p><b>Performance KPIs</b></p><ul><li>Ticket response and closure time</li><li>Infrastructure uptime %</li><li>User satisfaction score</li><li>Preventive maintenance completion</li><li>Backup success rate</li><li>Asset accuracy</li><li>Security incident resolution time</li></ul><p><b>Working Conditions</b></p><ul><li>Availability for emergency support outside working hours when required.</li><li>Onsite support across school campuses (if applicable).</li><li>Participation in weekend maintenance activities when needed.</li></ul><p><b>Employee Responsibilities &amp; Conduct</b></p><ul><li>Follow school policies and SOPs.</li><li>Report to School Administrator, IT Staff, and Principal as directed.</li><li>Do not access unauthorized systems, accounts, or areas.</li><li>Maintain confidentiality of school data.</li><li>Avoid misuse of school IT resources.</li><li>Damage or loss caused by negligence may result in recovery as per company policy.</li><li>Maintain professional behavior on client/school premises.</li></ul><p>Pay: AED2,500.00 - AED3,000.00 per month</p><p>Work Location: In person</p>

Dematic

<div>Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
<p></p><h1 class="jobSectionHeader"><b>We offer:
</b></h1><p><b>What We Offer:
</b></p><ul><li>Career Development
</li><li>Competitive Compensation and Benefits
</li><li>Pay transparency
</li><li>Global Opportunities</li></ul><p></p><p><br>
</p><p></p><p>The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.<br>
</p><p></p><h1 class="jobSectionHeader"><b>Tasks and Qualifications:
</b></h1><p><b>What you Will Do in This Role:
</b></p><ul><li>Provide technical support to customers via phone, email, and chat.
</li><li>Diagnose and troubleshoot software issues
</li><li>Collaborate with the development team to resolve complex issues
</li><li>Document and track customer issues and problems.
</li><li>Assist in the creation of support documentation and knowledge base articles.
</li><li>Conduct training sessions for customers on software usage.
</li><li>Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
</li>Participate in an on-call rotation during non-business hours<br>
<li>
</li></ul><p></p><p><b>What We Are Looking For:
</b></p><ul><li>Bachelor's Degree (Computer Science, Software Engineering, or related field)
</li><li>Proven experience in software support or a similar role
</li><li>Strong problem solving skills and attention to detail.
</li><li>Excellent communication skills, both written and verbal.
</li><li>Experience with Oracle / MS SQL databases
</li><li>Experience with Windows operating systems
</li><li>Material handling experience
</li><li>Experience with Java, C, C#, or Python
</li><li>Customer Service experience</li></ul></div>

Software Support Engineer

<div><p><b>Job Summary:
</b></p><p>Predominantly field ‐ based role, supporting customer engagements including customer training, product deployment, sustained product adoption &amp; local operations training. The Customer Success Engineer (CSE) will engage with customer ‐ side experts prior to and during implementation, in addition to supporting collection of deployment metrics and feedback. The role will provide frontline digital drilling solutions support and be able to escalate issues when required based on well ‐ defined processes. The role involves communicating with internal teams and customers daily<br>
</p><p></p><p>The Customer Success Engineer will be a member of the appropriate Customer Success Pod and work closely with Product Line, Field Engineering &amp; local operations. It is essential that the person in this role is very familiar with drilling practices and can determine items of concern with our product outputs and general concerns based on the available real ‐ time drilling data. This role will be the interface between the Customer Success Pod and local operations, providing additional specialized Max knowledge for early deployments &amp; trials <b>.
</b></p><p><b>RESPONSIBILITIES/ACCOUNTABILTY &amp; AUTHORITY:
</b></p><ul><li>Observe and adhere to company health &amp; safety guidelines and contribute to a healthy and safe working environment.
</li><li>Set a good example to colleagues by completing all necessary Company documentation punctually and in accordance with any guidelines or schedules issued (including Time Sheets, Staff Expense Claims, site reports, etc.).
</li><li>Provide reports during and after operations
</li><li>Advise on drilling process optimizations
</li><li>Participate in survey, installation and commissioning activities
</li><li>Prepare case histories, technical articles and support sales technically
</li><li>Beta digital product deployment support
</li><li>Customer‐facing digital product training &amp; support
</li><li>Digital product training &amp; support to internal teams
</li><li>Escalation of issues to internal teams and customers
</li><li>Assisting with solution troubleshooting
</li><li>Providing support for custom customer solutions
</li><li>Provide clients Training on Applications operation.
</li><li>Comply with all NOV Health, Safety and Environment procedures and policies
</li><li>Ability to work alone and be a team player.
</li><li>Must be prepared for international travel
</li><li>The above list is not exhaustive, and the individual may be required to carry out other tasks that Management feel are considered reasonable within the context of this role.
</li></ul><p><b>BEHAVIORAL SKILLS/COMPETENCIES &amp; EXPERIENCE REQUIRED:
</b></p><ul><li>Flexible approach to work and be prepared to work extra hours as and when required.
</li><li>Must be self-motivating individual, strong interpersonal and leadership skills.
</li><li>Proven ability to organize own workspace, ability to prioritize tasks effectively.
</li><li>Strong colleague/ customer /subcontractor interfacing skills.
</li><li>Team player, but willing to accept responsibility.
</li><li>Positive attitude, enthusiastic and honest.
</li><li>Highly motivated and uses initiative.
</li><li>Able to participate in a successful, committed and highly motivated team
</li><li>4&amp;#43; years&rsquo; experience in the Oil &amp; Gas Industry, namely mudlogging, MWD, directional drilling or drilling engineering
</li><li>An excellent understanding of drilling‐related data
</li><li>Experience using real‐time data systems
</li><li>Proficient in Microsoft Office
</li><li>Advanced communication skills
</li><li>Advanced troubleshooting &amp; problem‐solving skills
</li><li>Ability to provide analytical reports and concise feedback
</li></ul><p><b>Qualifications: (Education/No. of Years of Experience):
</b></p><ul><li>BSc &ndash; engineering degree related to Oil &amp; Gas industry (petroleum, drilling, geology, etc.)
</li><li>4+ years of experience in the Oil &amp; Gas Industry, namely mudlogging, MWD, directional drilling or drilling engineering
</li><li>Experience of engaging with customers in a pressured environment
</li><li>Excellent verbal and written communication skills
</li><li>Fluent in use of MS-Office products, especially Word, Excel and PowerPoint</li></ul></div>

Customer Success (Optimization) Engineer

Sungrow Power Supply Co., Ltd.

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  Position Summary
 </p>
 <p>
  The After Sales Service Engineer provides high-quality technical and customer support through on-site and remote services. The role involves product pre-commissioning, commissioning, maintenance, repair, and customer training, as well as supporting and training regional service engineers and service partners. This is a permanent, full-time position based in Karachi, Pakistan.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Perform on-site field services, including pre-commissioning, commissioning, maintenance, fault diagnosis, and repairs.
  </li>
  <li>
   Prepare service reports, fault analysis reports, and related technical documentation.
  </li>
  <li>
   Provide technical training and ongoing support to regional service engineers and service partners.
  </li>
  <li>
   Deliver remote technical assistance to customers via telephone and email.
  </li>
  <li>
   Coordinate with sales, project, and HQ technical teams to resolve complex technical issues.
  </li>
  <li>
   Ensure all field service activities comply with local electrical codes, safety standards, and company service procedures.
  </li>
  <li>
   Plan and coordinate service activities, working closely with internal teams to complete jobs efficiently and on schedule.
  </li>
 </ul>
 <p>
  <strong>
   Skills and Experience Required
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree or higher in Electrical Engineering.
  </li>
  <li>
   Strong English communication skills, both written and spoken.
  </li>
  <li>
   Excellent customer service skills with a professional approach.
  </li>
  <li>
   Strong time management, organizational, and multitasking abilities.
  </li>
  <li>
   High attention to detail with effective follow-up skills.
  </li>
  <li>
   Strong sense of responsibility toward assigned work and customer satisfaction.
  </li>
  <li>
   Experience in a technical support or customer service role within the solar PV industry.
  </li>
  <li>
   Hands-on experience in PV inverter commissioning and repair.
  </li>
 </ul>
 <p>
 </p>
</div>


Field Services Engineer

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