customer support engineer

OVERJET

<div>
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  Lead the Future of Dentistry.
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 </strong>
 Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we&rsquo;re looking for talented people to fulfill our mission: improve oral health for all.
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 Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
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 Simply put, there&rsquo;s no better place to accelerate your career. Come join us!
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 <strong>
  The Role
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 </strong>
 The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet&rsquo;s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
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 We&rsquo;re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
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 We are looking for a Customer Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
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  Responsibilities
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 <ul>
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   Provide support to live customers via email, phone and meetings as required
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   Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
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   Write efficient and scalable code, ensuring code quality and adherence to best practices
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   Troubleshoot and resolve software defects and performance issues
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   Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
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   Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
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 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   Excellent academic background in Computer Science or other related field
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   2-5 years of experience of Software Engineering experience
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   3+ years of SaaS experience
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   Experience with customer support
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   Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
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   Excellent customer-facing communication skills
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   Excellent verbal and written communication in English is required
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   Ability to thrive in a fast-paced, technical, and mission-focused environment
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 </ul>
 <strong>
  Why Overjet?
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 </strong>
 <ul>
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   Competitive Compensation and Equity
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   Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
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   401k plans with a matching program
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   Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
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   Life and AD+D Insurance
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   8 weeks Paid Parental Leave
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   Optional HSA with Employer contribution
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   Flexible Time Off and company paid holidays
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   Annual Learning and Development Stipend
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   Work from Home Stipend
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  </li>
 </ul>
 <strong>
  Our Hybrid Workplace
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 </strong>
 We have a unique hybrid workplace at Overjet &mdash; which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
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 Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these &ldquo;geo-hubs&rdquo; come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
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 Our People Team is happy to answer any questions about what hybrid work means for your specific role!
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  Overjet's Values
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   Excellence: We set ambitious goals and strive for excellence.
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   Velocity: We focus, act with urgency, and deliver results.
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   Ownership: We take ownership, dive deep and solve problems.
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   Win-win: We play to win, setting ourselves and our customers up for success.
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   Growth: We stay curious, seek feedback, and continuously learn and grow.
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  Company Recognition
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 <ul>
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   Honored as one of the 2025 Best Places to Work by Built In and
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 2024 Best Places to Work by Built In
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   Named one of the TIME Best Inventions of 2024
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   Recognized in Newsweek&rsquo;s Most Loved Workplaces in America 2024
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   Won the Dental Health category at the Digital Health Awards 2024
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   and 2024 Best Places to Work by Built In
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   Recognized as one of the Top Startups of 2023 by LinkedIn
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   Named one of the 2023 World&rsquo;s Most Innovative Companies by Fast Company
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   Included on the definitive 2022 Forbes AI 50
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   Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
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 <strong>
  EEOC
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 <em>
  Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
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  If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
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 </em>
</div>


Customer Support Engineer

Ferromonk Steel Structures Pvt ltd

<p><b>Job Title : </b>Customer Support Engineer (Coordinator)</p><p><b>Company:</b> Ferromonk Steel Structures Pvt. Ltd.<br/><b>Industry:</b> Pre-Engineered Buildings (PEB)<br/><b>Location:</b> [Insert Location]<br/><b>Job Type:</b> Full-time<br/><b>Department:</b> Customer Support / Project Coordination<br/><b>Reports To:</b> Operations Manager / Customer Relations Head</p><p><b>About Ferromonk Steel Structures Pvt. Ltd.:</b></p><p>Ferromonk Steel Structures Pvt. Ltd. is a trusted name in the <b>Pre-Engineered Building (PEB)</b> industry, delivering innovative, efficient, and customized steel structure solutions for industrial, commercial, and infrastructure projects. We are committed to engineering precision, timely execution, and exceptional customer service across every project we undertake.</p><p><b>Job Summary:</b></p><p>We are seeking a motivated and detail-oriented <b>Customer Support Engineer (Coordinator)</b> to act as the central point of communication between clients and internal teams. Your key responsibility will be to manage customer interactions related to ongoing PEB projects, ensure clear and timely coordination with departments such as design, production, and site execution, and support smooth delivery as per client expectations.</p><p>This role is critical in ensuring project alignment, timely execution, and high customer satisfaction in a technical and project-driven environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as a single point of contact for assigned customers during the project execution phase.</li><li>Maintain regular communication with clients regarding project progress, timelines, deliverables, and any issues.</li><li>Coordinate with internal departments including design, detailing, production, dispatch/logistics, and erection teams to ensure smooth workflow and adherence to deadlines.</li><li>Track project milestones and proactively follow up with internal stakeholders to avoid delays.</li><li>Document and manage customer requirements, changes, feedback, and approvals throughout the project lifecycle.</li><li>Facilitate resolution of client queries or concerns by working with technical teams.</li><li>Ensure timely sharing of project updates, drawings, BOQs, and dispatch schedules with clients.</li><li>Maintain strong customer relationships and support repeat business by providing excellent service.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s Degree in Civil / Mechanical Engineering or related field.</li><li>1&ndash;3 years of experience in a coordination or support role in the <b>PEB</b>, steel structures, or construction industry.</li><li>Good understanding of PEB project lifecycle and terminology (drawings, BOQs, production schedules, etc.).</li><li>Strong interpersonal and communication skills &ndash; able to manage client expectations professionally.</li><li>Proficiency in MS Office (especially Excel and Outlook); familiarity with project management or ERP tools is a plus.</li><li>Strong organizational skills with attention to detail and ability to handle multiple ongoing projects.</li><li>A problem-solving, customer-centric approach with a willingness to take initiative.</li></ul><p><b>What We Offer:</b></p><ul><li>Opportunity to work with one of the emerging leaders in India&rsquo;s PEB industry.</li><li>Exposure to large-scale industrial and infrastructure projects.</li><li>Supportive and growth-oriented work environment.</li><li>Competitive salary and employee benefits.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;11,114.87 - &#8377;30,391.95 per month</p><p>Work Location: In person</p><p><b>Speak with the employer</b><br/>+91 8554994622</p>

Customer Support Engineer (Coordinator)

Sysnet Global Technologies Pvt.Ltd

<div><div>Level
</div><div>L1</div><div>
Experience Range</div><div>
2-3 Years</div><div>
Required Skills Set</div><div>
Hardware and Windows, Good Communication Skills</div><div>
Salary Range</div><div></div><div><br>
Qualification</div><div>
Graduate/10+2 and 3 Years Diploma</div><div>
Certification</div><div>
Optional</div><div><b>
Technical Question</b></div><div>
 How do you approach troubleshooting complex technical issues reported by customers?</div><div>
Can you describe your experience with diagnosing and resolving software or hardware problems remotely?</div><div>
</div><div>
How do you handle difficult or irate customers in a support scenario?</div><div>
Describe a time when you provided exceptional customer service to resolve a challenging issue.</div><div>
</div><div>
How do you stay updated with the latest features and updates of the products/services you support?</div><div>
Can you explain a technical concept related to our product/service to a non-technical customer?</div><div>
</div><div>
How do you document customer interactions and technical solutions?</div><div>
Provide an example of a report or documentation you created to improve support efficiency or customer satisfaction.</div><div>
</div><div>
How do you collaborate with other teams (e.g., development, product management) to resolve customer issues?</div><div>
Describe your role in escalating critical issues and coordinating responses across teams.</div><div>
</div><div>
What customer support tools or systems have you used in previous roles?</div><div>
How do you leverage remote desktop tools or software to assist customers effectively?</div><div>
</div><div>
How do you ensure that customer support processes align with service level agreements (SLAs)?</div><div>
Describe a situation where you identified a recurring issue and implemented a solution to prevent it from happening again.</div></div>

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process</div><div></div><div><br>
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

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