customer support engineer

Daztech Private Limited

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li></ul>Required Qualifications:<ul><li>Minimum 1-3 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much total experience you have?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li><li>Do you have to serve notice period?</li><li>Are you the resident of Islamabad?</li></ul>Work Location: In person

Customer Support Engineer

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 2 years to 4 yearsHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul>Work Location: In person

Senior Customer Support Engineer

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li><li>Managing assigned projects and program components to deliver services in accordance with established objectives.</li><li>Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record.</li></ul>Required Qualifications:<ul><li>Minimum 5-7 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much total experience you have?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li><li>Do you have to serve notice period?</li><li>Are you the resident of Lahore?</li></ul>Work Location: In person

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

NorrisGPS Technologies W.L.L.

A Technical Support Engineer is responsible for helping customers or internal users resolve technical problems related to hardware, software, networks, or systems. The role sits between customer service and engineering, requiring both technical knowledge and strong communication skills.Main responsibilities<ul><li>Troubleshoot and resolve technical issues via phone, email, chat, or ticketing systems</li><li>Diagnose problems with software, hardware, networks, or applications</li><li>Guide users through step-by-step solutions in a clear, simple way</li><li>Escalate complex issues to higher-level engineers or development teams</li><li>Install, configure, and update software or systems when needed</li><li>Document issues, solutions, and recurring problems in knowledge bases</li><li>Monitor system performance and identify potential technical risks</li><li>Collaborate with product and engineering teams to improve system reliability</li></ul>Key skills required<ul><li>Strong understanding of IT systems, networking, or software applications</li><li>Problem-solving and analytical thinking</li><li>Good communication and customer service skills</li><li>Familiarity with operating systems (Windows, Linux, macOS)</li><li>Experience with support tools (ticketing systems like Jira, Zendesk, etc.)</li><li>Ability to work under pressure and handle multiple issues at once</li></ul>Pay: QAR88,000.00 - QAR142,000.00 per yearWork Location: In person

Agilent Technologies

<div><h2 class="jobSectionHeader">Job Description</h2>
As an Online Technical Support Engineer, you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions. You will also leverage post sales interactions with customers to probe and qualify further revenue opportunities. As an Online Technical Support Engineer, you will help customers with questions regarding GC and GC Mass Spec Instrumentation.
Role-Specific Responsibilities include:<ul><li>
Direct customer contact through phone/email channels</li><li>
Log requests via our SAP ticketing system</li><li>
Provide technical support, troubleshooting customers&rsquo; applications and delivering consulting and education services, using telephone, email and online collaboration tools</li><li>
Solves routine and non-routine issues, challenges and problems within field of specialization</li><li>
Write technical support articles for global knowledge base.</li><li>
May book transactional sales opportunities and provide highly qualified leads to sales</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Bachelor's or master's degree or University degree in STEM (science, technology, engineering, and mathematics)</li><li>
4+ years of relevant experience in the field of knowledge</li><li>
Relevant work experience in customer service, technical support or laboratory environment exposure to LC or GC instrumentation is a plus</li><li>
May occasionally travel for customer visits for development and training</li><li>
Working shift will be for 8 am to 5 pm Pacific time zone</li><li>
Atomic Spectroscopy experience a plus</li></ul>
Key skills to be successful in this role:<ul><li>
Excellent verbal and written communication</li><li>
Customer-focused mindset</li><li>
Logical troubleshooting skills</li><li>
General proficiency with online tools, systems and technologies</li><li>
Willingness to deepen knowledge on software and applications on the product line supported</li></ul>
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 19, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $43.12 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.<h2 class="jobSectionHeader">
Travel Required:
</h2>10% of the Time<h2 class="jobSectionHeader">
Shift:
</h2>Day<h2 class="jobSectionHeader">
Duration:
</h2>No End Date<h2 class="jobSectionHeader">
Job Function:
</h2>Services &amp; Support</div>

Online Technical Support Engineer -Analytical Instrumentation

ZIWO

<div>
 📍 Location: Egypt (Hybrid) | 🕒 Type: Full-time | 💼 Department: Revenue | 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a proactive and technically skilled L1 Support Engineer to join our Infrastructure team in Egypt. In this role, you will be responsible for resolving software usage issues, troubleshooting technical problems, and ensuring client satisfaction&mdash;especially in VoIP and PBX telephony environments.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Provide chat and ticket-based support for client inquiries
 </li>
 <li>
 Diagnose customer issues using targeted questions and technical tools
 </li>
 <li>
 Conduct remote troubleshooting for software and network problems
 </li>
 <li>
 Escalate complex issues to Tier 2 Support as needed
 </li>
 <li>
 Resolve issues related to user setup, connectivity, and platform usage
 </li>
 <li>
 Record feedback and enhancement requests from clients
 </li>
 <li>
 Follow up with users to ensure full resolution of issues
 </li>
 <li>
 Work flexible shifts to support client coverage across time zones
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Solid troubleshooting, multitasking, and time-management skills
 </li>
 <li>
 2-3 years of customer support experience.
 </li>
 <li>
 Clear communication and customer service orientation
 </li>
 <li>
 Fluent in English; Arabic is a plus
 
 
 </li>
 </ul>
 
 Additional Technical Skills (Preferred)
 
 
 
 <ul>
 <li>
 Networking: ping, traceroute, packet capture tools
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Be part of a high-growth SaaS company revolutionizing cloud communications
 </li>
 <li>
 Collaborative and inclusive team culture
 </li>
 <li>
 Opportunity to work with cutting-edge cloud and voice technologies
 </li>
 <li>
 Clear career progression and development paths
 </li>
 <li>
 Exposure to global markets and enterprise clients
 
 
 </li>
 </ul>
 ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

L1 Support Engineer

Search 10000+ Customer support engineer jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 customer support engineer jobs Near Me

Customer Support Engineer

Senior Customer Support Engineer

Senior Customer Support Engineer

Technical Support Engineer

Technical Support Engineer

Online Technical Support Engineer -Analytical Instrumentation

L1 Support Engineer