customer support engineer

NIPRO

We believe our current and future responsibility to society is to develop innovative, value-added products and technologies that improve patient outcomes and healthcare worldwide.
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TECHNICAL CUSTOMER SUPPORT ENGINEER (TCSE)
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<b>ABOUT THE ROLE:</b><br>
The Technical Customer Support Engineer (TCSE) is a customer facing technical expert who partners with Sales, Engineering, and Quality to deliver reliable and innovative packaging solutions across the product lifecycle. Working with an assigned portfolio of customers and in close coordination with Sales, the TCSE captures customer needs and expectations and translates them into appropriate product solutions. The TCSE supports business development and enhances the overall customer experience by providing consistent technical support throughout customers’ drug and device development programs.
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‍HOW YOU WILL CONTRIBUTE (JOB DUTIES)
<br><ul>
<li>Customer projects & developments: perform reviews of customers’ engineering project specifications. Propose product solutions aligned with Nipro strategy. Confirm that associated drawings meet the customers’ specifications.</li>
<li>Provide the customer technical support from project concept through industrialization. Attend customers Business Review Meetings for technical projects when possible.</li>
<li>Day-to-day customer support.</li>
<li>Answer technical and process-related questions.</li>
<li>Provide on-site customer support when there are processability challenges.</li>
<li>Make proactive customer visits in coordination with sales.</li>
<li>Support customer complaints investigations when applicable.</li>
<li>Deliver technical training to customers (aligned with Nipro product strategy)</li>
<li>Contribute to Nipro PharmaPackaging Technical Statements.</li>
<li>Managing technical relationships with key suppliers</li>
<li>Contributes to the definition of standard specifications, Technical Data Sheets, drawings, quality levels initiatives.</li>
<li>Contributes to the product strategy definition, based on expertise and capture of market feedback.</li>
<li>Contributes to the deployment of scientific policy (protocols, articles, and position papers)</li>
<li>Lead and / or contributes to product studies either internal or customer based</li>
<li>Promote Continuous Improvement concepts & tools in the application of work practices and projects.</li>
<li>Follow the 4 C's outlined in the QMS policy - communication, commitment, continuous improvement, and customer satisfaction.</li>
<li>Exemplifies all safety, health and environment rules, company rules, regulations and ISO procedures and work instructions. Promotes teamwork in all areas</li>
<li>Perform other duties as assigned.</li>
</ul>
WHAT YOU BRING TO NIPRO (SKILLS)
<br><ul>
<li>Technical knowledge related to pharmaceutical systems and machinery</li>
<li>Experience in the pharmaceutical industry, including primary packaging, and ideally, experienced in pharmaceutical project management</li>
<li>A problem solver with analytical skills</li>
<li>Reads GD&T drawings</li>
<li>Proficiency in English both written and spoken, including technical and regulatory vocabulary</li>
<li>Proficient in Technical and Scientific writing</li>
<li>Good listening and communication skills, having experience with customer interactions</li>
<li>Ability to travel frequently (up to 50%), with occasional international assignments.</li>
<li>Working knowledge of business and quality systems (e.g., Microsoft Office, SAP, Minitab) used to support engineering analysis and customer documentation—not IT support responsibilities.</li>
</ul>
This is a customer facing engineering role focused on pharmaceutical packaging products and manufacturing processes. It is not an IT, software, or helpdesk position.
<br><br>
NIPRO delivers on its purpose to help all people Live Longer. Live Better.
<br>Our purpose is grounded in care, respect, and a deep commitment to the well-being of every life we touch—patients, partners, and team members. We believe that every colleague at NIPRO plays a vital role in our mission: to push innovation forward, improve patient outcomes, and make world-class healthcare accessible to all. Respect is active and essential at NIPRO - it is our way of working, thinking, and growing together. We promote an environment where people feel safe to contribute, constructive ideas flow freely, and every person is treated with dignity.
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<b>Annual salary range:</b> $85,000 to $110,000 + Eligible for annual bonus
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<b>BENEFITS:</b><br>
<ul>
<li>Cash Incentive Plan: Bonus Eligibility</li>
<li>Dental, Medical, Vision insurance</li>
<li>401(k)</li>
<li>401(k) matching with a non-elective contribution based on your combined age and years of service.</li>
<li>Employer Paid Life Insurance</li>
<li>Employee assistance program</li>
<li>Flexible spending account</li>
<li>Employer Paid Short and Long Term Disability</li>
<li>Career Advancement</li>
<li>Paid Time Off EEOV m/f/d/v</li>
</ul>
<b>We care:</b> We seek commitment. In return, as a company we are also committed to our past, present, and future colleagues.

Technical Customer Support Engineer

Gasbarre Products Inc

<div><p><b>Overview</b><br>
We are looking for an Applications &amp; Customer Support Engineer to support the front end of a growing line of complex industrial equipment within our Magnet Technologies group.</p><p>
This is not a pure sales or quoting role. It requires a mix of technical understanding, commercial awareness, and practical engineering judgment. This role will play a key part in developing customer solutions, supporting quotations, and ensuring alignment between customer requirements, partner inputs, and Gasbarre&rsquo;s internal capabilities.</p><p>
The right person will be comfortable operating in an environment with multiple inputs, evolving priorities, and a need to balance responsiveness with accuracy while helping build structure as the business grows.</p><p><b>
What This Role Involves</b></p><ul><li>
Supporting development of technical and commercial quotations for magnet systems, automation, and legacy press equipment</li><li>
Translating customer requirements into system concepts, scope definitions, and cost inputs</li><li>
Working with customers, partners, and internal teams to gather information and resolve technical questions</li><li>
Managing incoming opportunities, requests, and proposal timelines across multiple projects</li><li>
Coordinating with engineering, supply chain, and manufacturing to ensure accurate and competitive proposals</li><li>
Supporting transition of awarded projects into execution, including early procurement and planning</li><li>
Assisting with FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing) readiness</li><li>
Helping develop and improve quoting tools, processes, and standards as the business scales</li></ul><p><b>
Must Have </b><b>Technical / Professional</b></p><ul><li>
Experience in a manufacturing, production, or capital equipment environment</li><li>
Exposure to equipment selection, feasibility analysis, or ROI justification</li><li>
Experience with production planning, process improvement, or operational efficiency initiatives</li><li>
Ability to interpret customer requirements and translate them into technical and commercial inputs</li><li>
Strong analytical and problem solving skills</li></ul><p><b>
Ownership &amp; Work Style</b></p><ul><li>
Able to manage multiple priorities and deadlines across active opportunities</li><li>
Comfortable working in an environment with incomplete information and evolving scope</li><li>
Strong attention to detail with ability to balance speed and accuracy</li><li>
Able to coordinate across internal teams and external partners to drive progress</li><li>
Comfortable communicating directly with customers and partners</li><li>
Able to operate with moderate independence while staying aligned with leadership</li></ul><p><b>
Nice to Have </b><b>Technical</b></p><ul><li>
Experience with capital equipment procurement, installation, or commissioning</li><li>
Familiarity with cost estimating, BOMs, and supplier coordination</li><li>
Exposure to automation systems or industrial equipment</li><li>
Understanding of manufacturing workflows and production processes</li></ul><p><b>
Experience</b></p><ul><li>
Background in industrial engineering, manufacturing engineering, or similar roles</li><li>
Experience supporting quotations, applications engineering, or technical sales support</li><li>
Experience working cross functionally with engineering, operations, and supply chain teams</li><li>
Exposure to working with external vendors or international partners</li></ul><p><b>
Would Be a Plus</b></p><ul><li>
Experience with presses, automation systems, or material processing equipment</li><li>
Exposure to FAT/SAT, startup, or commissioning activities</li><li>
Experience working in a role that bridges engineering and commercial functions</li><li>
Interest in developing into a customer facing technical leader within a growing business unit</li></ul></div>

Applications & Customer Support Engineer- Magnet Technologies

Daztech Private Limited

<p><b>Job Description:</b></p><p>-&gt; Oracle storage and systems support</p><p>-&gt; Oracle Linux / Solaris / Unix Support to customers</p><p>-&gt; Virtualization (KVM)</p><p>-&gt; Able to demonstrate high initiative and ownership of issues</p><p>-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals</p><p>-&gt; Able to work at a high level independently, utilizing other resources with good judgment</p><p>-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services</p><p>-&gt; Good written, verbal and interpersonal skills</p><p>-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</p><p>-&gt; Installing and configuring hardware and different software products as per project requirement</p><p>-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</p><p>-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.</p><p>-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record</p><p>-&gt; Virtualization (KVM/ VMware)</p><p>-&gt; Hands on experience for Oracle systems and storages</p><p>Required Experience: 2 years to 4 years</p><p>How to Apply: Please share your CV at careers@daztech-intl.com</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul><p>Work Location: In person</p>

Senior Customer Support Engineer

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
GE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms.
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GE HealthCare is seeking a Senior Associate, Digital Service Operations where you will lead the technical aspects of installation and ongoing support of all products in the Imaging Digital Solutions (IDS) portfolio. You're responsible for remotely deploying and support IDS offerings, engaging with Project Managers, onsite customers, GEHC Field support, and GEHC engineering to ensure a world class customer experience wing-to-wing.<br>
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This is a remote role.<br>
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GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><h2 class="jobSectionHeader"><b>
Essential Responsibilities:</b></h2><ul><li>
Lead execution of remote installation processes of the IDS solutions across the US and Canada.</li><li>
Communicate complex technical issues in a customer-friendly manner.</li><li>
Initiate and support remote connections to customer sites and installation of the different components of IDS.</li><li>
Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer&rsquo;s infrastructure availability and project status.</li><li>
Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations.</li><li>
Support and execute major / minor upgrades of new releases.</li><li>
Drive timely resolution of all assigned technical issues within the installed base.</li><li>
Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions.</li><li>
Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation &amp; resolution/workaround implementation)</li><li>
Provide feedback on Technical Documentation, including Installation and Service Manuals.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Qualifications/Requirements:</b></h2><ul><li>
Bachelors degree in Electronics, Computer Science, Information Technology, Biomedical, or Associates degree in similar fields with 5 years of work and/or field experience or high school diploma with 7 years equivalent experience.</li><li>
5 years experience in performing installation and upgrade of software solutions in the Medical IT space (preferably GEHC solutions)</li><li>
Strong IT and troubleshooting skills.</li><li>
Cloud ops knowledge, and experience installing/configuring BI apps.</li><li>
Expert or Advanced Certification for VM-Ware VSphere Environments.</li><li>
Demonstrate knowledge of Windows Server OS and basic server management skills.</li><li>
Demonstrate knowledge of Linux, Windows Server, Database Management, Sybase Database, HTML5, and Networking.</li><li>
Demonstrate knowledge of networking basics, FTP, SQL Server, MySQL v5.x, SQL database design.</li><li>
Proficient with building and running SQL queries.</li><li>
Medical IT experience with HL7, DICOM, Electronic Medical Records, XDS.</li><li>
Ability to connect with customer servers using Remote Desktop Protocols (RDP) or other remote access method.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Desired Characteristics:</b></h2><ul><li>
MBA, MS or PhD in Engineering, computer science, or related field</li><li>
5 years experience in Siebel Americas CRM.</li><li>
5 years experience in GEHC Global or Regional Service Processes.</li><li>
Prior experience in providing remote technical support to external and internal customers.</li><li>
Experience with hospital information systems, such as PACS and RIS.</li><li>
Prior experience with diagnostic imaging modalities and workflows.</li></ul><p></p><p><br>
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash;always with unyielding integrity.</p><p></p><p><br>
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.</p><p></p><p>
#LI-KG1</p><p>
#LI-Remote</p><p></p>
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $91,600.00-$137,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.<p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p>
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p>
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
</p></div></div></div></div></div></div></div><p></p><p>While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.</p><p></p><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div><p></p>
Application Deadline: April 24, 2026</div>

Sr. Digital Customer Support Engineer - Associate

Aerospike

<div><p>Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.</p>
<p>
Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases.</p>
<p>
 At Aerospike, we dream big and deliver even bigger. Our mission is to <b>unleash the power of the world's real-time data</b> with a database built for <b>infinite scale, speed, and sustainability</b>.</p>
<p>
If you're ready to shape the future of data, join us.</p>
<h2 class="jobSectionHeader"><b>
\Support Engineer</b></h2>
<p><b>
Location:</b> Remote, USA</p>
<p>
We are seeking an experienced and driven Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. You'll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.</p>
<h2 class="jobSectionHeader"><b>
What You'll Do</b></h2>
<ul><li>Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).</li>
<li>Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.</li>
<li>Participate in real-time customer remediation efforts and live incident resolution.</li>
<li>Act as a customer advocate to ensure timely and accurate issue resolution.</li>
<li>Support enterprise customers with mission-critical systems and real-time data use cases.</li>
<li>Assist with new deployments, configuration guidance, and performance tuning.</li>
<li>Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.</li>
<li>Contribute to a collaborative, agile, and globally distributed support team.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>Proven experience (3 &ndash;5 years) in technical support, systems engineering, or related roles.</li>
<li>Deep proficiency with Linux (certification is a strong plus).</li>
<li>Solid understanding of distributed systems and high-availability environments.</li>
<li>Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).</li>
<li>Familiarity with hybrid and cloud infrastructure (AWS preferred).</li>
<li>Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.</li>
<li>Strong written and verbal communication skills.</li>
<li>Comfortable in a dynamic environment; self-starter with a growth mindset.</li>
<li>Participate in on-call rotation for after-hours, holiday, and weekend support coverage</li>
</ul><h2 class="jobSectionHeader"><b>Nice to Have</b></h2>
<ul><li>Previous experience in enterprise software technical support.</li>
<li>Exposure to Kubernetes, Docker, or other container orchestration systems.</li>
AWS certification or experience with large-scale cloud deployments.<br>
<li>
</li>
</ul><h2 class="jobSectionHeader"><b>Education</b></h2>
<ul><li>Bachelor's degree in Computer Science, Engineering, or a related technical field&mdash;or equivalent practical experience.</li>
</ul>
<p>Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [] (actual compensation will be determined based on experience, location, and other factors permitted by law)</p></div>

Support Engineer

Transact Campus

<div><p><b>Job title: Technical Support Engineer - Quickcharge</b></p>
<p><b>Location: </b>Albany, NY Office or Remote within the US</p>
<p><b>Who we are:</b></p>
<p>Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of <b>Transact Campus</b> (https://www.linkedin.com/company/transact-campus-inc/) + <b>CBORD</b> (https://www.linkedin.com/company/the-cbord-group-inc-/), and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.</p>
<p><b>Why join our team?</b></p>
<p>We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.</p>
<p>Our success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.</p>
<p><b>What you'll be doing:
</b></p><p>As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, government, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Illumia technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.</p>
<p>Your responsibilities include:</p>
<ul><li>Troubleshooting software and hardware issues in a round robin phone and ticketing queues</li><li>
Collaborating with internal teams to resolve escalated cases</li><li>
Documenting solutions for knowledge sharing</li><li>
Contributing to process improvements that enhance our overall support delivery.
</li><li>You'll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments.</li></ul>
<p><b>Who you'll work with:</b></p>
<p>You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team. You'll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements.</p>
<p>You'll also interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds.</p>
<p><b>What you bring to the table:</b></p>
<p><b>Core Requirements:</b></p>
<ul><li>Practical experience in Information Technology, Engineering, or related technical field</li><li>
2-4 years of technical support or software troubleshooting experience</li><li>
Strong analytical and problem-solving skills with attention to detail</li><li>
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users</li><li>
Experience with SQL databases and basic query writing</li><li>
Familiarity with Windows and/or Linux server environments</li><li>
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)</li><li>
Customer service orientation with patience and empathy</li><li>
Ability to work independently and manage multiple cases simultaneously</li><li>
Willingness to learn new technologies and adapt to changing environments</li></ul>
<p><b>Preferred Qualifications:</b></p>
<ul><li>Bachelor's degree in Computer Science or related field of study</li><li>
Experience in healthcare, higher education, or financial services technology</li><li>
Knowledge of payment processing systems and PCI compliance</li><li>
Familiarity with campus card/ID systems or access control technologies</li><li>
Experience with enterprise software integrations and APIs</li><li>
Understanding of network fundamentals (TCP/IP, DNS, firewalls)</li><li>
Experience with ticketing systems and customer support tools</li><li>
Previous experience in mission-critical environments</li></ul>
<p><b>What's good to know:</b></p>
<p>This role may require occasional evening or weekend work to support customers in different time zones or during critical system implementations. Some travel may be required for on-site customer support or training opportunities (typically less than 5%). The position offers significant growth opportunities within our three-group structure, with clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success.</p>
<p><b>What you get when you join our team:</b></p>
<ul><li>Flexible time off to include paid holidays and volunteer time</li><li>
Robust health, dental, and vision insurance plans on your first day of employment</li><li>
Employer-paid life insurance/AD&amp;D/short-term and long-term disability insurance
</li></ul><ul><li>Comprehensive employee assistance program (EAP)</li>
</ul><ul><li>Flexible spending account (FSA) or health savings account (HSA)
</li><li>Matched 401(k)
</li><li>Employee stock purchase plan</li>
</ul><p>Base salary offers for this position may vary based on factors such as location, skills, and relevant experience.</p>
<p>Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.</p></div>

Technical Support Engineer - Quickcharge

Location Solutions

<p><b>Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.</b></p><p><b>Task and Responsibilities</b></p><ul><li>Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect</li><li>Technical Support &ndash; Be part of the Support team</li><li>Technical Training &ndash; This will require the candidate to have excellent presentation skills and confidence when speaking in English.</li><li>Technical Writing &ndash; Compiling technical drawings and instructions for our products and solutions.</li><li>Provide technical assistance to colleagues within the company when required.</li><li>Answer customer requests using the ERP ticketing system.</li><li>Configuring IOT devices based on the customer&rsquo;s requirements</li><li>Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.</li><li>Create configurations for devices based on specific needs.</li><li>Collaborate with hardware manufacturers to address bugs and resolve issues.</li><li>Work closely with the system development team to implement improvement ideas and resolve bugs.</li><li>Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle's structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.</li><li>Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.</li><li>Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.</li><li>Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.</li><li>Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.</li></ul><p><b>Requirements</b></p><ul><li>Ability to understand and work with all types of clients.</li><li>Highly customer-oriented.</li><li>Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.</li><li>Advanced computer and software skills &ndash; MS Office included.</li><li>Attention to detail, systematic approach to problem-solving.</li><li>Professional attitude and behavior, customer-focused.</li><li>Highly organized, assertive, decisive, and patient.</li><li>Ability to build relationships with customers</li><li>Ability to work well both with a group and independently</li><li>Out of the box thinking mindset; is willing to learn and work in a dynamic environment</li><li>Driving License is a plus.</li><li>Graduate of BSECE or BSCpE is an advantage</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>License/Certification:</p><ul><li>Electronics and communication Engineer (Required)</li></ul><p>Work Location: In person</p>

Technical Support Engineer

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