customer support engineer

PMV Groups

Customer Support Engineerwe are hiring for freshers who has diploma or degree in electrical/electronics/biomedicalWe are looking for a Biomedical candidate who should have basic knowledge of X-ray machines along with min one year of work experience/freshers.Should be able to handle the equipment's breakdown calls, Preventive Maintenance, Installations and service Revenue Follow-up.Note: Candidate should be ready to travel anytime (fieldwork) for the allocated regions.Responsibilities:Reporting to Regional Service Manager &amp; General Manager Service Manage Breakdown calls in the assigned territory for the MIF. Attain quick response time and reduce the downtime. Carry out installations of new machines as per the commitment and impart training to customer for optimum use of the equipment. Acquire after Service Contract such as CMC &amp; AMC in the assigned territory. Provide Preventive Maintenance for the MIF under warranty &amp;amp; Service Contract so as to reduce repeated breakdown calls and improve performance of the units. Updating of service records on SIMS/CRM. Ensure proper updating of service records on SIMS/CRM by the regional service team. Creating Installation records. Manage proper delivery of service parts to customer and send back defective parts. Adhoc work given by HODJob Type: Full-timePay: ₹20,000.00 - ₹30,000.00 per monthWork Location: In person

Customer Support Engineer

Sunpowergen

<div><div>Job Summary:</div><div>
We are seeking a technically proficient Customer Support Engineer to provide Expediting Support to our Sales team, with a focus on pneumatics systems and applications. The role is responsible for managing technical queries from customers, handling expediting requests, and ensuring the on-time delivery (OTD) of both sold products and in-house manufactured items. The ideal candidate is detail-oriented, technically strong, and capable of translating customer requirements into timely deliverables.</div><div></div><div>
Role Focus:</div><div>
Expediting customer deliverables and provide technical support for existing customers. Responsible for Customer Satisfactions by providing on time support to customer requirements. To provide post order execution support to Sales team in achieving customer deliverables.</div><div></div><div>
Key Responsibilities:</div><div></div><ul><li><ul><li>
Act as the primary point of contact for customer technical queries related to pneumatics systems and applications.</li><li>
Provide expediting support to ensure all customer orders and in-house manufactured products are delivered on time.</li><li>
Coordinate closely with internal teams, including Sales Support, Procurement, Operations, Warehouse, and Logistics, to achieve OTD targets.</li><li>
Monitor order progress, proactively identify potential delays, and implement corrective actions to meet delivery commitments.</li><li>
Maintain clear and timely communication with customers regarding order status, technical updates, and delivery schedules.</li><li>
Translate customer requirements and specifications into actionable deliverables for internal teams.</li><li>
Assist the Sales team in resolving technical and execution issues to improve customer satisfaction.</li><li>
Document all processes, updates, and communication for internal tracking and reporting.</li><li>
Prepare and maintain technical documents and product scheduling / planning.
</li></ul></li></ul><div></div><div>Qualifications &amp; Skills:</div><ul><li><ul><li>
Bachelor&rsquo;s degree in Mechanical/Instrumentation Engineering related field.</li><li>
Strong technical understanding of pneumatics and mechanical systems and applications.</li><li>
Proven experience in customer support, expediting, or order coordination in an industrial or manufacturing environment.</li><li>
Excellent organizational, planning, and time-management skills.</li><li>
Detail-oriented, with the ability to handle multiple tasks and deadlines simultaneously.</li><li>
Strong interpersonal and communication skills, both written and verbal.</li><li>
Proficient in MS Office, ERP/CRM systems.</li><li>
Problem-solving mindset with proactive approach to delay mitigation.</li></ul></li></ul></div>

Customer Support Engineer – Expediting (Specialized Engineering Solutions)

Sun Power-Gen (Engineering)

<div>
 
 Job Summary
 
 
 
 We are seeking a technically proficient
 
 Customer Support Engineer
 
 to provide
 
 Expediting Support
 
 to our Sales team, with a focus on
 
 pneumatics systems and applications
 
 . The role is responsible for managing technical queries from customers, handling expediting requests, and ensuring the
 
 on-time delivery (OTD)
 
 of both sold products and in-house manufactured items. The ideal candidate is detail-oriented, technically strong, and capable of translating customer requirements into timely deliverables.
 
 
 
 Role Focus
 
 
 
 Expediting customer deliverables and provide technical support for existing customers. Responsible for Customer Satisfactions by providing on time support to customer requirements. To provide post order execution support to Sales team in achieving customer deliverables.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Act as the primary point of contact for customer technical queries related to pneumatics systems and applications.
 </li>
 <li>
 Provide expediting support to ensure all customer orders and in-house manufactured products are delivered on time.
 </li>
 <li>
 Coordinate closely with internal teams, including Sales Support, Procurement, Operations, Warehouse, and Logistics, to achieve OTD targets.
 </li>
 <li>
 Monitor order progress, proactively identify potential delays, and implement corrective actions to meet delivery commitments.
 </li>
 <li>
 Maintain clear and timely communication with customers regarding order status, technical updates, and delivery schedules.
 </li>
 <li>
 Translate customer requirements and specifications into actionable deliverables for internal teams.
 </li>
 <li>
 Assist the Sales team in resolving technical and execution issues to improve customer satisfaction.
 </li>
 <li>
 Document all processes, updates, and communication for internal tracking and reporting.
 </li>
 <li>
 Prepare and maintain technical documents and product scheduling / planning.
 
 </li>
 </ul>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical/Instrumentation Engineering related field.
 </li>
 <li>
 Strong technical understanding of pneumatics and mechanical systems and applications.
 </li>
 <li>
 Proven experience in customer support, expediting, or order coordination in an industrial or manufacturing environment.
 </li>
 <li>
 Excellent organizational, planning, and time-management skills.
 </li>
 <li>
 Detail-oriented, with the ability to handle multiple tasks and deadlines simultaneously.
 </li>
 <li>
 Strong interpersonal and communication skills, both written and verbal.
 </li>
 <li>
 Proficient in MS Office, ERP/CRM systems.
 </li>
 <li>
 Problem-solving mindset with proactive approach to delay mitigation.
 </li>
 </ul>
 </ul>
</div>

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>PC &amp; Laptop Hardware troubleshooting</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 9:00AMAM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

DataBank

<div>
 DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank&rsquo;s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
 
 
 DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
 
 
 The Technical Support Engineer I is a member of the Tier 1 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This position will provide first point of contact support for monitoring and maintaining a diverse server and network infrastructure to meet and exceed the SLA requirements of the company and our customers. The role of a Technical Support Engineer is to monitor and react to custom alarms, customer portal tickets and inbound calls to the call center. As the Technical Support Engineer, I will facilitate timely resolution of alarms and incident tickets through basic and advanced troubleshooting methodologies and through standard operating procedures and using a wide array of technologies. The goal of the Technical Support Engineer I is to respond to alarms and deliver a Return to Service (RTS), as well as provide value-added support by reviewing and monitoring alarms and tickets for Change and Problem Management activities.
 
 
 The ideal candidate will be self-motivated, have a customer focused personality, a strong inner drive for continuous improvement, a sense of urgency, and a willingness to learn about new technologies. Communication and ownership of problems is integral to the Support team. The Technical Support Engineer I role works closely with the Technical Support Engineers on the Tier 2 and the Tier 3 teams. The support team is central to the on-boarding of exciting new platforms and technologies. We are looking for a creative and versatile individual that is passionate about providing World Class Customer Support.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone.
 </li>
 <li>
 Will serve as first point of contact for all customer calls and portal submitted issues.
 </li>
 <li>
 Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone.
 </li>
 <li>
 Monitor and respond to alarms for DataBank&rsquo;s internal &amp; customer systems.
 </li>
 <li>
 Fulfill service requests for account creations and modifications to include Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP
 </li>
 <li>
 Adjust resources for IaaS and PaaS customers to include RAM, CPU, and disk space to meet the customers&rsquo; requirements.
 </li>
 <li>
 Perform DNS creation and modifications.
 </li>
 <li>
 Perform ticket escalations to the various IT teams within DataBank.
 </li>
 <li>
 Technical support to replicate and troubleshoot Windows and Linux server-side issues.
 </li>
 <li>
 Fulfill service requests for IaaS and PaaS customers to include Add/Remove/Change of systems resources.
 </li>
 <li>
 Coordinate and schedule tasks and customer maintenance activities
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 2+ years working in the Information technology field.
 </li>
 <li>
 1-2 years of Windows and/or Linux network administration
 </li>
 <li>
 1-2 years of customer support experience
 </li>
 <li>
 Experience working with Active Directory groups, users and policies.
 </li>
 <li>
 Working knowledge of VMware vSphere and vCenter Administration is required.
 </li>
 <li>
 Experience with network monitoring tools (ex: HP Zabbix, Science Logic, SolarWinds, Nagios)
 </li>
 <li>
 Understanding of authentication mechanisms to include multi-Factor authentication (MFA)
 </li>
 <li>
 Fundamental understanding of the OSI model
 </li>
 <li>
 Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities.
 </li>
 <li>
 Excellent communication skills and the ability and willingness to learn new technologies and skills.
 </li>
 <li>
 Analytical and detail oriented, able to prioritize, execute and meet deadlines.
 </li>
 <li>
 Ability to accomplish tasks with minimal supervision.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Health, Dental, Vision packages
 </li>
 <li>
 Short-Term and Long-Term Disability Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k matched by company
 </li>
 <li>
 Paid Time Off and Holidays
 </li>
 </ul>
</div>

Technical Support Engineer 1 (Remote)

Logix Solutions

Logix Solutions is looking for service engineers from Peshawar, for one of our valued clients.1) JOB POSITION: SERVICE ENGINEER/TECHNICAL SUPPORT ENGINEERJOB LOCATION: PESHAWAR, PAKISTANJOB RESPONSIBILITIES:&middot; Diagnose and troubleshoot technical issues on various industrial products i.e., Security equipment&rsquo;s, material handling equipment&rsquo;s etc.&middot; Provide on-site and remote technical support to clients.&middot; Collaborate with the technical team to develop and implement effective solutions.&middot; Conduct regular maintenance and updates on equipment.&middot; Deliver comprehensive training to clients on system operations.&middot; Ensure timely resolution of service requests and exceed customer expectations.&middot; Assist in calibration and testing equipment on site.&middot; Support maintenance activities on site.&middot; Coordinate with other team members for site work.&middot; Help in identifying spare parts and basic tools required for maintenance.&middot; Learn and follow quality standards and best engineering practices.&middot; Participate in training sessions and technical skill development programs.JOB REQUIREMENTS:&middot; BE in Electrical &amp; Electronics&middot; 2 to 3 years at least in the relevant industry fresh can also apply&middot; Proven experience as a Service Engineer or in a similar technical support role.COMPENSATION:&middot; 50000-70000&middot; Annual Bonus&middot; Health Insurance&middot; Life Insurance&middot; EOBIInterested candidates can share their resumes at ayeshashahid2103@gmail.com.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Technical Support Engineer

Sapphire Pvt. Ltd

We are excited to inform you that we have an open position for Technical Support Engineer that we believe aligns well with your skills and career aspirations. Below are the details of the position:Designation: Technical Support EngineerLocation: AhmedabadExperience: FresherDesired skills: Knowledge/Experience of testing &amp; tools used for different testing, good communication skills, willingness to learnPrimary Job Functions:<ul><li>Provide technical support (remote &amp; onsite) of the products used by clients</li><li>This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software</li><li>Develop and apply testing processes for new and existing products to meet client needs</li><li>Liaise with internal teams (e.g. developers and product managers) to identify system requirements</li><li>Test current products and identifying deficiencies</li><li>Identify quality assurance process bottleneck and suggest actions for improvement</li><li>Has to provide guidance to clients on function, usage, and operation of products</li><li>Track quality assurance metrics, like defect densities and open defect counts</li><li>Convey customer feedback to development team</li><li>Perform pre-sales technical support duties &amp; assist the sales team with the preparation of proposals and customer demos</li><li>Provide timely reports back to Project Management regarding progress on specific assignments</li><li>Must be willing to travel</li></ul>Required Skills:<ul><li>Should have good computer basic and MS Office knowledge</li><li>Excellent communication skills</li><li>Strong problem-solving skills, the ability to replicate, diagnose and resolve problems</li></ul>If you have any questions or need further information, please do not hesitate to reach out to me..Apply now!!Job Types: Full-time, FresherPay: ₹12,000.00 - ₹16,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Ahmedabad, Gujarat (Ahmedabad) (Required)</li></ul>Work Location: In person

Technical Support Executive

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