customer support engineer

Crest climber software solution pvt ltd

<ul><li><i>A customer support engineer is a technical specialist who resolves complex issues and improves the user experience. With strong problem-solving skills and effective communication, they ensure products function seamlessly, and customer satisfaction remains high.</i></li><li>A Customer Support Engineer is a professional who provides technical support and assistance to customers. They troubleshoot and resolve issues related to products or services, interact with customers to understand their needs, and provide solutions accordingly.</li><li>Customer service representatives handle customer inquiries, resolve complaints, process orders, manage returns or exchanges, and provide product or service information, all while ensuring customer satisfaction.</li><li>Tamil Candidates only</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;9,467.76 - &#8377;25,241.40 per month</p><p>Benefits:</p><ul><li>Food provided</li></ul><p>Work Location: In person</p>

Customer Support Engineer

OVERJET

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  Lead the Future of Dentistry.
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 Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we&rsquo;re looking for talented people to fulfill our mission: improve oral health for all.
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 Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
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 Simply put, there&rsquo;s no better place to accelerate your career. Come join us!
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  The Role
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 The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet&rsquo;s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
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 We&rsquo;re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
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 We are looking for a Customer Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
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  Responsibilities
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   Provide support to live customers via email, phone and meetings as required
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   Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
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   Write efficient and scalable code, ensuring code quality and adherence to best practices
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   Troubleshoot and resolve software defects and performance issues
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   Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
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   Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
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  Qualifications
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 <ul>
  <li>
   Excellent academic background in Computer Science or other related field
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   2-5 years of experience of Software Engineering experience
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   3+ years of SaaS experience
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   Experience with customer support
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   Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
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   Excellent customer-facing communication skills
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   Excellent verbal and written communication in English is required
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   Ability to thrive in a fast-paced, technical, and mission-focused environment
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  Why Overjet?
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   Competitive Compensation and Equity
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   Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
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   401k plans with a matching program
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   Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
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   Life and AD+D Insurance
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   8 weeks Paid Parental Leave
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   Optional HSA with Employer contribution
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   Flexible Time Off and company paid holidays
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   Annual Learning and Development Stipend
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   Work from Home Stipend
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  </li>
 </ul>
 <strong>
  Our Hybrid Workplace
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 </strong>
 We have a unique hybrid workplace at Overjet &mdash; which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
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 Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these &ldquo;geo-hubs&rdquo; come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
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 Our People Team is happy to answer any questions about what hybrid work means for your specific role!
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  Overjet's Values
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   Excellence: We set ambitious goals and strive for excellence.
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   Velocity: We focus, act with urgency, and deliver results.
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   Ownership: We take ownership, dive deep and solve problems.
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   Win-win: We play to win, setting ourselves and our customers up for success.
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   Growth: We stay curious, seek feedback, and continuously learn and grow.
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  </li>
 </ul>
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  Company Recognition
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 <ul>
  <li>
   Honored as one of the 2025 Best Places to Work by Built In and 2024 Best Places to Work by Built In
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   Named one of the TIME Best Inventions of 2024
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   Recognized in Newsweek&rsquo;s Most Loved Workplaces in America 2024
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   Won the Dental Health category at the Digital Health Awards 2024
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   and 2024 Best Places to Work by Built In
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   Recognized as one of the Top Startups of 2023 by LinkedIn
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   Named one of the 2023 World&rsquo;s Most Innovative Companies by Fast Company
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   Included on the definitive 2022 Forbes AI 50
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   Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
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  </li>
 </ul>
 <strong>
  EEOC
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 </strong>
 <em>
  Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
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 </em>
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  If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
 </em>
</div>


Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Technical Support:
<ul><li>Provide advanced technical support to customers via phone, email, and chat.</li>
<li>Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.</li>
</ul></li><li>Customer Interaction:
<ul><li>Act as the primary point of contact for high-priority customer issues.</li>
<li>Communicate effectively with customers to understand their issues and provide timely updates.</li>
<li>Ensure a high level of customer satisfaction through professional and empathetic communication.</li>
</ul></li><li>Documentation and Knowledge Sharing:
<ul><li>Create and maintain detailed documentation of customer issues and resolutions.</li>
<li>Develop and update knowledge base articles to help customers resolve common issues.</li>
<li>Mentor and train workshop engineers to enhance their technical skills and customer service abilities.</li>
</ul></li><li>Product Feedback:
<ul><li>Gather and analyze customer feedback to identify common issues and areas for improvement.</li>
<li>Provide detailed feedback to the product development team to help improve product quality and usability.</li>
</ul></li><li>Continuous Improvement:
<ul><li>Stay up-to-date with the latest industry trends and technologies.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><ul><li>Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering or a related field.</li>
</ul></li><li>Experience:
<ul><li>Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.</li>
</ul></li><li>Technical Skills:
<ul><li>Strong understanding of commercial vehicles
</li><li>Proficiency in resolving complex technical issues.</li>
</ul></li><li>Soft Skills:
<ul><li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>High level of empathy and customer focus.</li>
</ul></li></ul></div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Sysnet Global Technologies Pvt.Ltd

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process</div><div></div><div><br>
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

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