customer support executive

Faisal Movers Express

Job Title: Customer Support ExecutiveLocation: Kalma Chowk, Lahore Company: FMX Cargo, Courier &amp; Logistics Industry: Courier / Cargo / LogisticsJob SummaryFMX Cargo, Courier &amp; Logistics is hiring a courteous and customer-focused Customer Support Executive for its Kalma Chowk, Lahore office. The role involves handling customer inquiries, resolving complaints, and ensuring a high level of service satisfaction.Key Responsibilities<ul><li>Handle customer calls, walk and online inquiries professionally.</li><li>Track consignments and coordinate with operations for timely resolution of issues.</li><li>Register and follow up on customer complaints until closure.</li><li>Maintain proper records of customer interactions and cases.</li><li>Coordinate with sales, operations, and recovery teams when required.</li><li>Ensure customer satisfaction and maintain service quality standards.</li></ul>Required Qualifications &amp; Skills<ul><li>Intermediate / Bachelor&rsquo;s degree preferred.</li><li>1&ndash;2 years of experience in customer support or call center (courier/logistics experience preferred).</li><li>Strong communication skills in Urdu and basic English.</li><li>Good computer skills (MS Office, tracking systems).</li><li>Polite, patient, and problem-solving attitude.</li><li>Ability to work under pressure and in shifts (if required).</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Professional and friendly work environment</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Customer Support Executive

StarCap Wellness Pvt. Ltd.

Customer Support Executive Location: New Delhi, Delhi (On-site) Company: Starcap Wellness Private Limited Job Type: Full-timeAbout the RoleStarcap Wellness Pvt. Ltd. is looking for a Customer Support Executive who&rsquo;s proactive, empathetic, and passionate about delivering a great customer experience. In this role, you&rsquo;ll be the voice of the brand &mdash; resolving issues, building trust, and ensuring every customer interaction reflects our commitment to quality and care.If you&rsquo;re a strong communicator with a customer-first mindset and want to grow your career in a fast-paced wellness brand &mdash; we&rsquo;d love to have you on board.Key Responsibilities<ul><li>Respond promptly and courteously to customer queries via phone, email, and WhatsApp.</li><li>Manage order-related concerns, including returns, replacements, delays, and payment queries.</li><li>Maintain accurate records of customer interactions and resolutions.</li><li>Coordinate with operations, logistics, and warehouse teams to ensure timely responses and issue closure.</li><li>Track and report key metrics such as response time, resolution rate, and customer satisfaction.</li><li>Follow up on pending cases to ensure a smooth customer experience.</li><li>Identify common issues and provide feedback to improve service processes.</li></ul>Requirements<ul><li>0&ndash;2 years of experience in customer support, telecalling, or client service</li><li>Excellent verbal and written communication in English and Hindi.</li><li>Strong problem-solving skills and a calm, professional attitude under pressure.</li><li>Proficiency in using MS Excel, Google Sheets, and CRM tools.</li><li>Empathetic listener with a positive and solution-oriented mindset.</li><li>Prior experience in FMCG, D2C, or wellness brands is a plus.</li></ul>Preferred Profile<ul><li>Graduate or pursuing graduation in any stream.</li><li>Comfortable in a startup-style, high-growth environment.</li><li>Female candidates are strongly encouraged to apply.</li></ul>What You&rsquo;ll Get<ul><li>Opportunity to work with a growing, purpose-driven wellness brand.</li><li>Exposure to end-to-end customer service operations.</li><li>Supportive and collaborative team environment.</li><li>Performance-based incentives and growth opportunities.</li></ul>Job Type: Full-time Schedule: Day shift (Monday to Saturday) Experience: 0&ndash;2 years (Customer Support / Client Service) Location: Connaught Place, New DelhiJob Types: Full-time, PermanentPay: From ₹250,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Reed

Customer Support Executive <ul> <li>Location: Hatfield</li><li>Job Type: Full-time</li></ul> My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company. Day-to-day of the role: <ul> <li>Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately.</li><li>Follow all support cases through to completion, providing regular updates to customers or distributors and escalating to a complaint if necessary.</li><li>Issue RMA numbers as required, following all remote fault diagnosis options explored.</li><li>Assist the credit control team by working with end users that require after-sales support but have overdue balances.</li><li>Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams.</li><li>Log, investigate and report on all customer complaints as per company procedures.</li><li>Monitor support cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions.</li><li>Collaborate with the Product Lab team to provide technical guidance to the Customer Support team.</li><li>Obtain, develop, retain and provide company responses to customers' escalated issues.</li><li>Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or information.</li><li>Provide assistance to the product development team in the verification and validation of new product designs/software features.</li></ul> Required Skills & Qualifications: <ul> <li>Proven experience in customer support or a similar role, preferably in a technical field.</li><li>Strong knowledge of company products and up-to-date testing techniques.</li><li>Excellent communication and documentation skills.</li><li>Ability to manage multiple tasks and maintain attention to detail.</li><li>Experience in handling customer complaints and providing solutions.</li><li>Familiarity with creating and maintaining logs and reports.</li></ul> Benefits: <ul> <li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Supportive and collaborative work environment.</li><li>20 days holiday</li><li>Healthcare</li></ul>

Slash International

Slash International is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.Position Overview:As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.This is a non-sales role with no targets and a fixed monthly salary that grows over time.Choose Your Own Shift: Morning: 07 AM &ndash; 04 PM Afternoon: 12 PM &ndash; 9 PM Evening: 5 PM &ndash; 2 AM Night: 12 AM &ndash; 9 AMWhat You&rsquo;ll Do:Be the friendly voice that handles inbound calls Manage bookings Solve customer Queries Keep things cool, calm, and professionalWhat&rsquo;s in It for You:Fixed monthly salary: Rs. 35,000 &ndash; 40,000 Overtime = Paid Annual salary boost of Rs. 12,000 Rapid growth 1-month paid training Work with a multinational team full of fun people Permanent positionWhat We&rsquo;re Looking For:Fluent English speakers Friendly and confident communicators Call-handling champs Graduates preferred Bonus points if you&rsquo;ve worked in an international call centre before!Location: Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi Link: Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6Contact: WhatsApp: +92 340 2424569If you&rsquo;ve got the skills and the energy, so hit that applybutton and come. Let's Slash the boring customer support with fun!Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Karban Environtech

Job Overview:We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing excellent customer service and ensuring customer satisfaction by addressing and resolving inquiries and issues. The ideal candidate has strong communication skills, a passion for helping others, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:Deliver a Customer-First Experience:<ul><li>Treat every customer interaction as a priority. Ensure quick, professional, and courteous responses that reflect Karban&rsquo;s values of innovation, reliability, and care.</li></ul>Multi-Channel Customer Support:<ul><li>Manage and respond to customer queries across WhatsApp, phone calls, emails, SMS, and chat. Maintain consistency and quality of support across all platforms.</li></ul>Issue Understanding &amp; Resolution:<ul><li>Understand both technical and non-technical issues, provide accurate solutions, and troubleshoot proactively to reduce downtime for customers.</li></ul>CRM Data Management:<ul><li>Log all support interactions in the CRM system with 100% accuracy. Keep records updated with current status, follow-ups, escalations, and resolutions.</li></ul>Own Every Case:<ul><li>Take end-to-end ownership of support tickets. Ensure timely closure, internal coordination, and customer feedback loop completion.</li></ul>Coordinating With Service Agencies:<ul><li>Communicate with external service engineers, partners, and technicians to ensure timely onsite visits, installations, or repairs. Track job completion status.</li></ul>Documentation &amp; Paperwork:<ul><li>Handle service reports, installation forms, and warranty documentation professionally and accurately. Ensure all paperwork is collected and filed digitally.</li></ul>Customer Follow-Ups &amp; Satisfaction:<ul><li>Conduct follow-ups to ensure issue resolution, track satisfaction levels, and implement learnings from feedback received.</li></ul>Maintain Service SLAs:<ul><li>Track ticket timelines and ensure all support cases are resolved within the defined turnaround time. Escalate proactively in case of delays.</li></ul>Internal Team Collaboration:<ul><li>Coordinate with product, logistics, sales, and R&amp;D teams to communicate customer issues and gather updates or solutions.</li></ul>Knowledge Sharing &amp; Learning:<ul><li>Continuously update internal knowledge bases (FAQs, troubleshooting guides) and actively participate in learning sessions.</li></ul>Excel &amp; Data Reporting:<ul><li>Use Excel to analyze support data, generate weekly and monthly reports, identify recurring issues, and assist in process improvements.</li></ul>Support Customer Onboarding:<ul><li>Help new users understand product features, installation procedures, maintenance tips, and general product use.</li></ul>Track and Report Trends:<ul><li>Identify patterns in customer complaints and report them for product or process improvement.</li></ul>Proactive Communication:<ul><li>Send alerts or updates to customers regarding deliveries, installations, filter replacements, and AMC renewals via WhatsApp or email.</li></ul>Uphold Karban&rsquo;s Service Promise:<ul><li>Represent the Karban brand with professionalism, empathy, and a solutions-oriented mindset at every customer touchpoint.</li></ul>Requirements:<ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Proven customer support experience or experience as a client service representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Customer-focused and ability to adapt/respond to different types of characters.</li><li>Proficiency in English.</li></ul>Working Conditions:Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.What we offer:<ul><li>Competitive salary &amp; benefits.</li><li>Professional growth opportunities.</li><li>Inclusive &amp; collaborative culture.</li><li>Sick, casual and privilege leaves.</li></ul>Job Type: Full-timePay: ₹300,000.00 - ₹420,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

King Revolution Inc

King Revolution Inc. is looking for a customer services/support representative with superior English communication skills and a great work ethic to join our team. As the CSR, you will be dealing with the customers to meet their needs, answer their questions and provide support.Your expected responsibilities may include:Answer customer queries via Phone, Email, Social Media. Update customer records in the system including notes about their feedback etc. Managing orders of customers through coordinating with different departments. Encourage customers to participate in different activities via online forums etc. Strong customer support background. Able to communicate concisely our company policies to clients.Requirements: -&middot; Education requirement Intermediate to Graduate.&middot; Minimum of 1-2 years experience customer service for a company.&middot; Quick learner with the ability to absorb extensive information of our product offerings, and communications/advertising program&middot; Proactive personality and self-motivator&middot; Comfortable using computers.&middot; The candidate should be able to understand, speak and write English (Perfect English language is a must)<ul><li>Flexible for rotation in shift.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

BI COMMUNICATIONS (SMC-PRIVATE) LIMITED

Job Title: Customer Service Representative (CSR) &mdash; Female Job Type: Full-TimeJob Description: We are hiring a confident and professional Female Customer Service Representative (CSR) with excellent communication skills to join our team at Gulberg Greens.Key Responsibilities:<ul><li>Handle customer calls, messages, and inquiries in a polite and professional manner.</li><li>Provide accurate information about company products and services.</li><li>Resolve customer concerns efficiently and escalate when necessary.</li><li>Maintain customer records and follow-ups.</li><li>Ensure high levels of customer satisfaction.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Excellent verbal and written communication skills.</li><li>Friendly, confident, and customer-focused personality.</li><li>Basic computer skills and familiarity with CRM or call systems is a plus.</li><li>Candidates residing near Gulberg Greens will be preferred.</li></ul>Compensation:<ul><li>Competitive salary (discussed during interview).</li></ul>Location : Candidates residing near Gulberg Greens are preferableJob Type: Full-timeWork Location: In person

Search 10000+ Customer support executive jobs near you this January. New roles added regularly across leading industries. Apply today.

10000 customer support executive jobs NEAR_ME

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive