customer support executive

StoneFly Private Limited

Key Responsibilities<ul><li>Customer Support: Resolve queries promptly and accurately via phone, chat, or email.</li><li>Ticket Management: Process support tickets and escalate complex issues to Tier 2 technical teams.</li><li>Quality &amp; Compliance: Maintain high Customer Satisfaction (CSAT) scores while strictly following data and compliance guidelines.</li><li>Customer Retention &amp; Sales: Identify upselling or cross-selling opportunities (depending on the project).</li><li>Shift Adaptability: Work in rotational shifts (morning, evening, or night) depending on the regional time zone (e.g., UAE or US).</li></ul>Typical Requirements<ul><li>Education: Minimum Intermediate/A-Levels, though Bachelor&rsquo;s degrees are generally preferred.</li><li>Communication: Excellent verbal and written English or Urdu skills. For international campaigns, an American or neutral accent is highly valued.</li><li>Experience: Prior customer service or BPO experience is a plus, though fresh graduates can also apply</li></ul>Compensation &amp; Perks<ul><li>Salary Range: PKR 45,000 with uncapped commission.</li><li>Incentives: Performance-based bonuses and shift allowances.</li></ul>Pay: Rs45,000.00 per monthWork Location: In person

Customer Support Executive

Alpha Beta Partners Ltd (UK based company)

Introduction to CompanyEstablished in 1989, Metropolitan Warehouse &amp; Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white-glove delivery solutions.Job Specifications<ul><li>Time: 5:00 PM - 2:00 AM</li><li>Location: Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi</li><li>Job Type: Onsite - Full Time</li><li>Education: Bachelor&rsquo;s any field (Under Bachelor's CVS won&rsquo;t be entertained)</li><li>Experience: 2+ Year in US Sales/Support Customer Services</li><li>Skill Set: CRM. American Accent English</li></ul>Job Description<ul><li>Exceptional and clear communication skills in English are essential.</li><li>At least 2 or more years of experience working with US clients in a direct role.</li><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution.</li><li>Has good analytical and problem-solving skills to deal with difficult customers at times.</li><li>Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization.</li><li>Manage and prioritize multiple concerns simultaneously.</li><li>Strong grip on MS Excel and other customer support tools.</li><li>Collaborating with account management team to resolve issues in timely manner.</li></ul>Employee Benefits<ul><li>Market Competetive Salaries</li><li>Promotions &amp; Yearly increments (Based on Performance)</li><li>EOBI &amp; Gratuity</li><li>2 Yearly Bonuses</li><li>Medical Insurance (Employee, Spouce &amp; Children)</li><li>Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor)</li><li>Employee Social Activity Program (Tours, Office Celebrations, Team collaboration</li></ul>Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
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 Provide accurate, valid, and complete information by using the right methods/tools.
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 Meet personal/customer service team targets and call/chat handling quotas.
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 Follow communication procedures, guidelines, and policies.
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
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 Strong phone contact handling skills and active listening.
 </li>
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
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 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

RepairDesk

<div>
 
 
 RepairDesk
 
 is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 
 
 Tasks
 
 
 As a Customer Support Executive (T1 Technician), you will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.
 
 
 
 You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently.
 
 
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 Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
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 Address customer complaints in a compassionate and patient manner via live chat and telephone.
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 Research and follow-up with customer issues and report customer requests to the development team.
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 Maintain a competent understanding of the company&rsquo;s products and their functions.
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 Follow company communication procedures, policies, and guidelines at all times.
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 Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.
 </li>
 
 </ul>
 
 Requirements
 
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 2-3 years of experience related to client communication.
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 Outstanding written and verbal English communication skills.
 </li>
 
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 Proven experience of customer interaction via Live Chat, Email &amp; Call.
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 Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
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 Preference will give to those who has working experience in a high-volume call center environment.
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 Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
 </li>
 
 </ul>
 
 
 
 Shift Time: 7 pm to 4 am (Pakistan Time)
 
 
 
 
 
 Onsite (Monday to Friday)
 
 
 
 
 
 Location: Jeff Heights, Gulberg III (Lahore)
 
 
 
 Benefits
 
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 Health Insurance (IPD)- Self, Spouse &amp; Children
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 Maternity &amp; Paternity Benefits
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 Provident Fund
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 Paid Leaves (Casual, Medical &amp; Annual)
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 Profit/Stocks Sharing Plan (Tenured Employees)
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 </ul>
</div>

Customer Support Executive (T1 Technician)

HMN HOLIDAYS TRAVEL & TOURS

HMN Holidays Travel &amp; Tours is looking for a confident, energetic, and customer-focused Female Visa Sales &amp; Customer Support Executive to join our team.Office LocationOffice No. 1, 3rd Floor, Plaza No. 59, Spring North Commercial, Bahria Town Phase 7, RawalpindiJob Responsibilities<ul><li>Handle incoming Facebook, Instagram, WhatsApp, and phone inquiries.</li><li>Call potential clients and follow up on leads.</li><li>Guide clients regarding visit visas, tourist visas, and travel services.</li><li>Convert inquiries into confirmed bookings.</li><li>Coordinate with the visa team for document collection and application processing.</li><li>Maintain daily follow-up records and client database.</li><li>Provide excellent customer service and timely responses.</li></ul>Requirements<ul><li>Female candidate (preferred)</li><li>Intermediate or Bachelor's degree</li><li>Good communication skills in Urdu and basic English</li><li>Confident speaking on phone calls</li><li>Basic computer knowledge (MS Word, Excel, Email)</li><li>Experience in travel, visa consultancy, telesales, or customer service will be preferred</li><li>Fresh candidates with excellent communication skills are also encouraged to apply</li></ul>Salary &amp; Benefits<ul><li>Basic Salary: PKR 25,000 per month</li><li>Performance Commission: PKR 5,000 on every confirmed eligible visa lead (as per company policy)</li><li>Performance-based growth opportunities</li><li>Professional training and career development</li><li>Friendly and supportive working environment</li></ul>Office TimingMonday to SaturdayPay: From Rs25,000.00 per monthWork Location: In person

VISA SALES & CUSTOMER SUPPORT EXECUTIVE (Female)

Paksa IT soloutions (Pvt.) Limited

Responsibilities:Make outbound calls to businessesShare company servicesSchedule meetings with clientsFollow up with interested customersHandle communication via calls, WhatsApp, and emailRequirements:Good communication skills (Urdu required, basic English)Confident on callsBasic computer knowledgePositive attitudePay: Rs50,000.00 per monthWork Location: In person

Customer Support Executive (Female Only)

Nevertiti star tr

Job Overview Nevertiti Star Trading, a dynamic Dubai-based company specialising in trading and distribution across diverse product categories, is seeking a diligent and proactive Customer Sales Support Executive to join our team. We are committed to quality, reliability, and building strong client relationships, and this role is central to achieving that mission. This is a full-time position based in Dubai, United Arab Emirates. The successful candidate will be a vital link between our sales team and our valued clients, providing essential administrative support and ensuring a seamless and positive customer experience. You will play a key part in the efficiency of our sales operations and contribute directly to our continued growth. Salary: AED 2,500 - AED 3,500 per month Responsibilities * Serve as the first point of contact for customer enquiries via phone and email, providing timely and professional assistance. * Process customer orders, prepare quotations, and issue invoices accurately and efficiently. * Provide comprehensive administrative support to the sales team to help them meet their targets. * Maintain and update client records and sales data within the company's CRM system. * Coordinate with the logistics and supply chain departments to ensure the timely dispatch and delivery of products. * Address and resolve customer complaints or issues with a focus on achieving a satisfactory outcome. * Assist in the preparation of sales reports and presentations for management. * Provide excellent after-sales support to foster long-term client relationships. Qualifications * Proven experience in a sales support, customer service, or a similar administrative role. * Excellent verbal and written communication skills in English. * Strong organisational and multitasking skills, with a high level of attention to detail. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential. * Previous experience working with CRM software is highly desirable. * A proactive attitude with strong problem-solving capabilities. * The ability to work effectively both independently and as part of a collaborative team. * A strong commitment to delivering exceptional customer service.

customer sales support Executive

Search 10000+ Customer support executive jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 customer support executive jobs Near Me

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VISA SALES & CUSTOMER SUPPORT EXECUTIVE (Female)

Customer Support Executive (Female Only)

customer sales support Executive