customer support executive

Rightways Air Logistics, Pvt Ltd

Customer Support Executive Job Description TemplateWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service .To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Customer Support Executive Responsibilities:<ul><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li></ul>Customer Support Executive Requirements:<ul><li>A bachelor&rsquo;s degree in administration or a related field.</li><li>A minimum of 6 Months experience.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Knowledge of CRM systems.</li><li>Computer skills (Excel knowledge is must)</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul>Job Type: Full-timePay: Up to &#8377;15,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Logistics: 1 year (Preferred)</li><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Support Executive

TMRW House of Brands

<div>
 
 
 Job Title: Customer Support Executive
 
 
 
 
 Location:
 
 Hyderabad (On-site)
 
 
 
 Type:
 
 Full-Time
 
 
 
 
 
 
 About Nobero
 
 
 
 Nobero is a Hyderabad-based D2C athleisure brand redefining everyday fashion for Gen-Z and Millennials. Born in 2014 as
 
 My Dream Store
 
 and now proudly part of Aditya Birla&rsquo;s TMRW House of Brands, Nobero blends global trends with Indian fits&mdash;offering stylish, minimal, and ultra-comfortable clothing for travel, concerts, lounging, and life on the go.
 
 
 From oversized tees to travel joggers, we deliver drop-based collections every fortnight with a strong sustainability-first, made-to-order approach. We&rsquo;re building a community of fashion-forward, comfort-obsessed individuals who believe that style doesn&rsquo;t have to come at the cost of the planet.
 
 
 
 
 
 
 Role Overview
 
 
 
 We're on the lookout for a proactive, friendly, and solution-driven individual to join our
 
 Customer Experience Team
 
 . As the
 
 Social Media &amp; Customer Support Executive
 
 , you&rsquo;ll be the first point of contact for our customers on social platforms and will also handle outbound calls to resolve escalations or support pre/post-purchase journeys.
 
 
 If you're someone who lives in the DMs, loves solving problems, and enjoys making people feel heard and happy&mdash;this one's for you.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 💬 Chat &amp; Ticket Handling (Social Media + Website)
 
 
 <ul>
 <li>
 Respond to customer queries across Instagram DMs, comments, and tagged stories with brand-aligned tone.
 </li>
 <li>
 Handle tickets from platforms like Freshdesk, Limechat, or similar helpdesks&mdash;resolving issues related to orders, returns, payments, or product info.
 </li>
 <li>
 Tag, prioritize, and close queries in a timely and efficient manner, aiming for a 24hr SLA.
 </li>
 <li>
 Escalate complex or sensitive cases to internal teams while ensuring the customer feels taken care of.
 </li>
 <li>
 Track feedback trends and share insights for content/product/service improvement.
 </li>
 </ul>
 
 
 📞 Outbound Calling Support
 
 
 <ul>
 <li>
 Make follow-up calls for returns, escalations, or failed deliveries (RTO).
 </li>
 <li>
 Support in proactive customer delight efforts&mdash;like collecting feedback or assisting high-value shoppers.
 </li>
 <li>
 Coordinate with logistics and warehouse teams to relay accurate updates when needed.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer support, community management, or social media handling (D2C/fashion/e-comm preferred).
 </li>
 <li>
 Fluent in English and Hindi (other regional languages are a plus).
 </li>
 <li>
 Basic knowledge of order management systems (e.g., Shopify, Unicommerce) and ticketing platforms.
 </li>
 <li>
 Empathy-driven communication skills&mdash;you know how to turn complaints into compliments.
 </li>
 <li>
 Comfortable with multitasking across platforms and tools.
 </li>
 <li>
 Bonus if you're a Nobero customer or just love fashleisure!
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a fast-growing, youth-led fashion brand that&rsquo;s making conscious clothing cool.
 </li>
 <li>
 Work with a small, passionate team where your ideas and contributions actually matter.
 </li>
 <li>
 Employee discounts, sneak peeks into upcoming drops, and the comfiest wardrobe upgrade ever.
 </li>
 <li>
 Opportunities to grow into content, community, or brand roles over time.
 </li>
 </ul>
 
 
 
</div>

Printing and Advertising Company

We&rsquo;re Hiring | Customer Support ExecutiveLocation: Jaipur, Rajasthan Salary: &#8377;17,000 &ndash; &#8377;25,000 + Perks &amp; Benefits Job Type: Full-time EmploymentIndustry Type: A Group of Companies with a diversified business portfolio across Mining, Construction, Municipal Water Supply, and Industries.About the Role: We are looking for a Customer Support Executive to manage customer coordination, billing, logistics, and operational support. The role requires excellent communication, attention to detail, and multitasking abilities.Key Responsibilities: &#9989; Prepare &amp; share client quotations &#9989; Process billing &amp; maintain records &#9989; Coordinate transportation/logistics for orders &#9989; Follow up with clients for timely payments &#9989; Address customer queries &amp; provide updates &#9989; Collaborate with internal teams &#9989; Maintain records in CRM/ERPRequirements:<ul><li>Female candidates preferred</li><li>0&ndash;2 years of experience in customer service / billing / office coordination</li><li>Science background preferred</li><li>Strong communication &amp; MS Office skills</li><li>Bachelor&rsquo;s degree preferred</li></ul>Send your updated resume to a3.modernism@gmail.comJob Types: Full-time, Permanent, FresherPay: &#8377;17,000.00 - &#8377;25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>

Nessovo solutions

We are looking for a dynamic and proactive Customer Support Executive who can also take charge of upselling and converting leads into sales. This is a dual-role position where you&rsquo;ll handle customer queries, provide excellent support, and also focus on promoting our products/services to existing and potential clients.Key Responsibilities:<ul><li>Handle incoming customer queries via chat, email, and calls in a professional manner.</li><li>Build and maintain strong relationships with customers.</li><li>Understand customer needs and recommend suitable products/services.</li><li>Follow up with leads and convert them into paying customers.</li><li>Manage complaints or concerns quickly and efficiently.</li><li>Maintain accurate records of interactions and sales.</li><li>Collaborate with internal teams to ensure smooth customer experience.</li><li>Meet individual and team sales targets.</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken and written).</li><li>Strong interpersonal and customer-handling skills.</li><li>Must be confident, persuasive, and sales-oriented.</li><li>Positive attitude with a focus on customer satisfaction.</li><li>Ability to multitask and work under pressure.</li><li>Previous experience in customer support or sales is a plus.</li></ul>What We Offer:<ul><li>Competitive basic salary.</li><li>Attractive performance-based incentives/commissions.</li><li>Friendly and collaborative work environment.</li><li>Training and development opportunities.</li><li>Growth within the company.</li></ul>Job Type: Full-timeWork Location: In person

Pinnacle Vastu Consultants

We are looking for a confident and enthusiastic Female Telecaller / Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, and providing a smooth customer service experience.Key Responsibilities:Make outbound calls to potential customers or clientsHandle incoming customer inquiries over calls, chats, or emailsExplain products/services and answer questions in a clear and friendly mannerMaintain customer database and recordsJob Types: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthSchedule: Day Shift Eligibility : Only FemalesLanguage:Hindi (Preferred)English (Preferred)Work Location: In personCall Us:- 9041896046Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;22,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li></ul>Work Location: In person

Iberianz

Job Title: Customer Support ExecutiveLocation: Nazimabad, Karachi, Pakistan Job Type: Full-TimeAbout Us:Iberianz Group of Companies is a renowned parent company overseeing multiple successful enterprises. With four specialized e-commerce service-based companies and two prominent franchises of American brands, we thrive on innovation and excellence across industries.Job Summary:We are looking for a dedicated and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will play a pivotal role in managing customer interactions, overseeing billing operations, and ensuring high levels of client satisfaction. If you excel in customer service, possess strong analytical skills, and are eager to work in a fast-paced environment, we encourage you to apply.Key Responsibilities:Customer Interaction:<ul><li>Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.</li><li>Build and maintain strong client relationships by providing prompt and effective solutions.</li><li>Accurately document customer interactions and keep records updated in the CRM system.</li></ul>Billing and Financial Operations:<ul><li>Prepare, send, and follow up on invoices using QuickBooks.</li><li>Reconcile payments, resolve billing discrepancies, and maintain precise financial records.</li><li>Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.</li><li>Address invoice-related queries and provide clients with detailed charge explanations.</li></ul>Administrative and Analytical Tasks:<ul><li>Generate financial reports and analyze billing trends and customer payment behaviors.</li><li>Maintain organized records of transactions and invoices for audit purposes.</li><li>Identify and implement process improvements to enhance operational efficiency.</li></ul>Key Competencies:<ul><li>Exceptional customer service skills with a strong problem-solving mindset.</li><li>Proficiency in financial operations, including numerical and analytical abilities.</li><li>Ability to multitask efficiently between customer care and billing activities.</li><li>Adaptability to learn and implement new systems and processes.</li></ul>What We Offer:<ul><li>A dynamic and collaborative work environment.</li><li>Paid leaves and opportunities for professional growth.</li><li>Drop-off facility for female employees.</li></ul>Additional Information:<ul><li>Salary: Rs. 70,000 to Rs. 85,000 per month.</li><li>Job Timings: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM</li><li>Location: On-site, Nazimabad, Karachi</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

<div>
 
 Viu MENA is looking for a
 
 Customer Support Executive
 
 to join our team!
 
 
 
 
 
 If you have experience in the
 
 streaming industry
 
 , know your way around
 
 Zendesk
 
 and social media management tools &mdash;
 
 experience with Braze CRM is a strong plus
 
 &mdash; we&rsquo;d love to hear from you!
 
 
 
 
 
 We&rsquo;re looking for someone with a
 
 positive, energetic attitude
 
 and a passion for delivering great customer experiences.
 
 
 
 
 
 
 Your Role
 
 
 <ul>
 <li>
 Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaints
 </li>
 <li>
 Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed
 </li>
 <li>
 Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings
 </li>
 <li>
 Multi-channel Management: Manage customer conversations across social media and all support channels.5. 6. 7. 8. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment
 </li>
 <li>
 Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers
 </li>
 <li>
 Collaborative Improvement: Collaborate with customer-success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction
 </li>
 <li>
 Record Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues
 </li>
 </ul>
 
 
 
 
 
 
 
 
 To Succeed in this Role
 
 
 <ul>
 <li>
 BSc in Business management, IT, or relevant diploma from a reputable university.
 </li>
 <li>
 2-5 years&rsquo; experience in customers-facing roles with a proven track record of delighting customers and exceeding their expectations in a similar customer service/care role. Familiarity with digital native industry is considered a plus.
 </li>
 <li>
 Excellent writing and editing skills in Arabic and English.
 </li>
 <li>
 Experience using customer service software and remote support tools.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong multi-tasking abilities.
 </li>
 <li>
 Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.
 </li>
 <li>
 Collaborate efficiently with cross-functional teams, particularly the Marketing team.
 </li>
 </ul>
 
 
</div>

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