customer support executive

Scaleup Connect

Job Title: Customer Support Executive (CSE) &ndash; U.S. Market Focus Location: Lahore (On-site) Schedule: Monday to Friday, 7:00 PM &ndash; 4:00 AM Job Type: Full-TimeJob Summary: ScaleUp Connect is seeking an experienced and results-driven Customer Support Executive (CSE) with a strong focus on supporting sales activities for U.S.-based clients. This is a full-time, on-site position in Lahore where you will be responsible for assisting in sales support, customer inquiries, and post-sale services primarily in the U.S. market. The ideal candidate will be highly customer-centric, with excellent communication skills, the ability to manage client relationships, and a knack for driving sales success.Key Responsibilities:<ul><li>Assist in sales support for U.S. clients by managing pre- and post-sale inquiries, providing information, and ensuring a seamless experience.</li><li>Respond to customer inquiries related to product offerings, pricing, delivery schedules, and other sales-related questions via phone, email, and chat.</li><li>Coordinate between sales teams and clients to ensure accurate and timely follow-up on quotations, orders, and any client requests.</li><li>Provide information on product features, benefits, and specifications to U.S.-based clients to help drive purchase decisions.</li><li>Track client orders, ensuring they are processed smoothly and delivered on time, and resolve any issues that arise during the process.</li><li>Support the sales team by managing and organizing customer information, handling lead generation, and providing administrative support for sales activities.</li><li>Escalate complex issues to appropriate departments, ensuring that all customer concerns are addressed and resolved promptly.</li><li>Maintain strong relationships with U.S.-based clients, ensuring satisfaction, repeat business, and the cultivation of long-term partnerships.</li><li>Provide feedback to the sales team on customer preferences, market trends, and sales-related challenges to improve sales strategies.</li><li>Document and track interactions with customers in the CRM system to ensure accurate records and follow-up actions.</li></ul>Required Skills:<ul><li>Excellent communication skills in English, with a focus on clear, professional interactions with U.S.-based clients.</li><li>Strong organizational skills, with the ability to manage multiple customer inquiries and sales processes at once.</li><li>Sales-driven attitude with the ability to assist in driving sales and providing excellent support throughout the sales cycle.</li><li>Customer-centric mindset, with a focus on building relationships and resolving issues efficiently.</li><li>Proficiency in CRM software for tracking and managing customer interactions.</li><li>Ability to work independently while coordinating effectively with cross-functional teams such as sales, logistics, and operations.</li><li>Knowledge of sales processes, including lead generation, client follow-up, and order management.</li><li>Ability to learn quickly and stay updated on product features, services, and U.S. market requirements.</li></ul>Tools/Software:<ul><li>Required: CRM Software, Microsoft Office (Excel, Word, PowerPoint)</li><li>Preferred: Helpdesk or Ticketing Systems (e.g., Zendesk, Freshdesk)</li></ul>Education &amp; Experience:<ul><li>Minimum Education: Intermediate or Bachelor&rsquo;s Degree.</li><li>Experience: 1&ndash;2 years in customer support or sales support roles, with experience in handling U.S.-based clients.</li></ul>Additional Information:<ul><li>This position requires night shifts from 7:00 PM to 4:00 AM, Monday to Friday, to support U.S. clients in their time zone.</li><li>The role offers an exciting opportunity to be part of a customer-focused team, directly contributing to the growth and success of sales efforts in the U.S. market.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Support Executive

Abacus Outsourcing

If you are a fresh graduate with good English communication, we would like to hear from you!Job SummaryAbacus BPO is seeking motivated and customer-focused Customer Relations Officers for a domestic project. This role is an excellent opportunity for individuals eager to build and advance their careers in the BPO and customer service industry within a fast-paced and supportive environment.Position Title<ul><li>Inbound Customer Support</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (14 years of education) or currently enrolled in the 4th semester</li><li>6 months to 1 year of professional experience in any field</li><li>Strong verbal communication skills in English</li><li>Basic proficiency with digital tools and systems</li><li>Prior experience in BPO or customer service will be considered an advantage</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 55,000)</li><li>Performance-based incentives and rewards</li><li>Clear career progression and growth opportunities</li><li>Professional and supportive work environment</li></ul>Working Hours<ul><li>5 days a week</li><li>Rotational 9-hour shifts</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in rotational shifts (Morning/Evening/Night)? (This position is only for those who are available for rotational shifts)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Ibex

Job description:Job Summary: We are seeking a motivated and customer-focused BPO Customer Support Executive (International) to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:<ul><li>Handle inbound customer interactions for international clients via calls or chat</li><li>Provide accurate information regarding products, services, and policies</li><li>Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner</li><li>Maintain detailed and accurate records of customer interactions in CRM systems</li><li>Meet individual and team performance targets, including quality and productivity metrics</li><li>Escalate complex issues to relevant departments when required</li><li>Maintain a high level of customer satisfaction and professionalism at all times</li></ul>Job Types: Full-time, Contract, FresherContract length: 6 monthsWork Location: In person Karachi.Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

BPO Customer Support Executive (International)

PropertyAngel Management Pvt Ltd

Job Title: Customer Support Executive Company: PropertyAngel Management Pvt. Ltd. Location: Koramangala 3rd Block, Bangalore Job Type: Full-Time | Work from Office Experience Level: Entry-Level Working Days: Monday to Saturday Salary: ₹20,000 &ndash; ₹25,000 per month (CTC)About UsPropertyAngel is an award-winning property management company headquartered in Koramangala, Bangalore. Our tech-enabled real estate asset management services have won awards from the Times Group, Zoho and Realty+, and have been recognized multiple times among the top 10 property management companies in India.Since 2014, we have successfully managed over ₹2,000+ crores in assets, maintained a 95%+ occupancy rate, and ensured 100% on-time rent distribution.Our larger mission is to make real estate affairs safe, simple and efficient. We are bootstrapped, profitable, and strongly customer-focused. Our values are based on TRUST.Role OverviewWe are looking for a Customer Support Executive to assist customers with service-related queries and coordinate with internal teams to ensure timely resolution.This position is suitable for recent graduates who are looking to begin their professional journey in a structured and process-driven work environment.Key Responsibilities<ul><li>Respond to customer queries via phone and email</li><li>Provide clear information regarding services and processes</li><li>Track ongoing service requests and follow up internally</li><li>Coordinate with operations and support teams</li><li>Maintain accurate records in CRM and internal systems</li><li>Ensure professional and courteous communication at all times</li><li>Adhere to defined company processes and service standards</li></ul>Eligibility Criteria<ul><li>Graduate in any discipline</li><li>Strong verbal and written communication skills in English</li><li>Basic computer knowledge (MS Office and email usage)</li><li>Comfortable working from the Koramangala office</li><li>Willingness to learn and adapt to structured processes</li></ul>Compensation &amp; Benefits<ul><li>₹20,000 &ndash; ₹25,000 per month (CTC)</li><li>Performance-based incentives</li><li>Provident Fund and statutory benefits</li><li>Health insurance coverage</li><li>Company-provided laptop and corporate SIM</li><li>Structured onboarding and training</li><li>Career growth opportunities within operations and customer support</li></ul>Application ProcessInterested candidates may apply using the official application form below:Application Link:You may also share your resume via: Email: vaishnavi.s@propertyangel.in WhatsApp: 96328 19104Walk-in Interviews:11:00 AM &ndash; 12:00 PM | Monday to Saturday(Kindly call or message before visiting)Job Types: Full-time, PermanentPay: ₹20,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Executive - Entry Level

Argus embedded systems

Location: [Hyderabad / Onsite] Experience: 1&ndash;4 Years Industry: Electronic Manufacturing Services (EMS / PCBA / Product Manufacturing)Job SummaryThe Customer Support Executive will act as the primary point of contact between customers and internal manufacturing teams, ensuring smooth communication, order tracking, issue resolution, and high customer satisfaction across electronic manufacturing projects.Key Responsibilities<ul><li>Serve as the main customer interface for order status, delivery schedules, and technical queries</li><li>Coordinate with production, planning, quality, and logistics teams to meet customer requirements</li><li>Track customer orders, forecasts, and change requests (BOM, ECN, quantity, timelines)</li><li>Handle customer complaints, RMA cases, and corrective action follow-ups (CAPA)</li><li>Share regular updates on production progress, dispatch, and delays (if any)</li><li>Support quotation follow-ups, documentation, and compliance requirements</li><li>Maintain customer records, communication logs, and MIS reports</li></ul>Required Skills &amp; Qualifications<ul><li>Diploma / Bachelor&rsquo;s degree in Electronics, ECE, EEE, or related field</li><li>Understanding of PCBA, EMS processes, BOMs, and manufacturing workflows</li><li>Strong communication skills (email, calls, coordination)</li><li>Ability to work with ERP/MRP systems and Excel</li><li>Customer-focused mindset with problem-solving skills</li></ul>Preferred Experience<ul><li>Experience working in electronics manufacturing, SMT/PCBA, or OEM/ODM environments</li><li>Familiarity with quality standards (ISO, IPC) is an added advantage</li></ul>Key Competencies<ul><li>Customer handling &amp; relationship management</li><li>Cross-functional coordination</li><li>Attention to detail and follow-through</li><li>Time management and multitasking</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹25,000.00 per monthWork Location: In person

Customer Support Executive – Electronic Manufacturing

Techsol IT

Job Title: International Sales Agent (Evening/Night Shift) Location: Shahra - e - Faisal No. of Positions: 20Shift Timings: 12:00 AM Onwards (Night Shift)Salary: Base Pay: 75,000 PKR + Commission on Sales (Average take home is 90K - 100K)Key Responsibilities:<ul><li>Make outbound cold calls to prospective clients across international markets.</li><li>Present a persuasive introduction to spark interest in our IT services.</li><li>Assess and qualify leads to ensure they fit company standards before handing them over.</li></ul>Requirements:<ul><li>Excellent command of English with a neutral or near-native accent.</li><li>At least 6 months of experience in cold calling within sales or lead generation.</li><li>Strong communication, influence, and interpersonal skills.</li><li>Reliable and punctual with strict commitment to the 6 PM shift start time.</li><li>High level of professionalism, respect, and ability to collaborate effectively within a team.</li><li>Target-driven mindset with a focus on continuous improvement.</li><li>Quick thinker with the ability to adapt, stay resilient, and handle rejection.</li><li>Familiarity with CRM systems is an advantage.</li></ul>Both Male/Female are encouraged to apply.Job Type: Full-timePay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Executive (CSR)

KOI Technologies

Position Title: Complaint &amp; client Management Executive Department: Customer Success / Operations Reports To: Complaints Supervisor / CS ManagerRole Purpose The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end, ensuring thorough investigation, timely resolution, and clear communication with all stakeholders. The role requires strong analytical skills to identify root causes, spot trends, and support continuous service improvement while maintaining high client satisfaction.Key ResponsibilitiesComplaint Management &amp; Resolution<ul><li>Handle complaints from customers, clients, suppliers, and internal teams through email, ticketing systems, and other communication channels.</li><li>Own complaints from receipt to closure, ensuring resolution within defined SLAs.</li><li>Conduct detailed investigations by reviewing system data, call logs, ride history, driver/supplier feedback, and evidence provided.</li><li>Ensure accurate documentation of findings, actions taken, and final outcomes.</li></ul>Root Cause Analysis &amp; Reporting<ul><li>Perform root cause analysis (RCA) to identify recurring issues and systemic gaps.</li><li>Analyse complaint data to identify trends by client, city, supplier, or incident type.</li><li>Prepare daily, weekly, and monthly reports highlighting complaint volume, resolution performance, and improvement areas.</li><li>Support management with data-driven insights and recommendations.</li></ul>Client &amp; Stakeholder Communication<ul><li>Communicate professionally and empathetically with clients and customers throughout the complaint lifecycle.</li><li>Provide clear updates, explanations, and closure communication to clients.</li><li>Coordinate closely with Operations, Dispatch, Sourcing, and Finance teams to resolve issues efficiently.</li><li>Participate in client performance review discussions when required.</li></ul>Process Improvement &amp; Quality Control<ul><li>Identify process gaps and suggest improvements to reduce complaint recurrence.</li><li>Ensure compliance with internal SOPs, service standards, and client SLAs.</li><li>Support audits, quality checks, and performance reviews related to complaint handling.</li></ul>Key Skills &amp; Competencies<ul><li>Strong investigation and analytical skills with attention to detail.</li><li>Ability to perform data analysis and interpret trends.</li><li>Excellent written and verbal communication skills.</li><li>Strong stakeholder and client management abilities.</li><li>High sense of ownership and accountability.</li><li>Ability to work under pressure and manage multiple cases simultaneously.</li></ul>Experience &amp; Qualifications<ul><li>3&ndash;5 years of experience in Customer Success, Complaints Management, or Operations Support.</li><li>Experience handling B2B clients and escalations preferred.</li><li>Background in travel, logistics, mobility, or service-based industries is an advantage.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthApplication Question(s):<ul><li>How many years of Transportation, Logistics, Supply Chain and Storage experience do you currently have?</li><li>How would you rate your Excel skills on a scale from 1 to 10?</li><li>Do you have experience performing Root Cause Analysis (RCA)?</li><li>Have you prepared daily/weekly/monthly reports on complaint trends, resolution performance, or KPIs?</li><li>Do you have experience handling B2B client complaints and escalations?</li><li>Do you have experience handling escalated client complaints professionally and empathetically?</li><li>Have you worked in any of the following industries? Travel/Tourism -Logistics/Transportation -Mobility (ride-hailing, car rental, fleet) -Customer Service/BPO</li><li>What is your expected salary (AED per month)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>complaint or customer success: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Support & Complaints Executive – Dubai

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Customer Support & Complaints Executive – Dubai