customer support executive

Rightways Air Logistics, Pvt Ltd

Customer Support Executive Job Description TemplateWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service .To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Customer Support Executive Responsibilities:<ul><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li></ul>Customer Support Executive Requirements:<ul><li>A bachelor&rsquo;s degree in administration or a related field.</li><li>A minimum of 6 Months experience.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Knowledge of CRM systems.</li><li>Computer skills (Excel knowledge is must)</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul>Job Type: Full-timePay: &#8377;14,000.00 - &#8377;15,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Logistics: 1 year (Preferred)</li><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Support Executive

GoodFaith Pharma IMPEX

About Us :- GoodFaith PHARMA IMPEX is a leading pharmaceutical company that values customer satisfaction and strives to deliver exceptional service. We are looking for a Customer support Executive to join our team and help us achieve our customer - centric goals.Job Summary:- We are seeking a highly motivated and customer focused individual to join our customer support team. As a Customer Support Executive , you will be the primary point of contacts for customers, providing timely and effective solutions to their queries and concerns. Your excellent communication skills, problem solving abilities and passion for customer satisfaction will make you a valuable assets to our team.Key Responsibilities:- 1. Respond to customer enquiries via phone, emails, chat or other channels in a timely and professional manner.2. Resolve customer complaints and issues efficiently, ensuring customer satisfactionand loyalty.3. Provide accurate and detailed information about our products/ service to customers.4. Documents customer interaction and feedback in our CRM system.5. Collaborate with internal teams (e.g. sales, product, logistics) to resolve customer issues and improves overall customer experience.6. Identify and escalate complex issues to senior support staff or relevant teams.7. Continuously update knowledge of products/services,policies and procedures to provide accurate support.8. Meet or exceed customer satisfaction and response time target.Requirements:- 1. Excellent communication and interpersonal skills.2. Strong problem solving and analytical skills.3. Ability to work in a fast-paced environment and prioritise tasks effectively.4. Proficiency in CRM software and other support tools.5. Strong attention to details and ability to maintain accurate records.6. Ability to work independently and as part of a team.7. Any Graduation with prior experience with customer support or sales preferred.What we Offer:- 1. Competitive salary and benefits package.2. Opportunities for professional growth and development.3. Collaborative and dynamic work environment.4. Recognition and rewards for outstanding performance (Incentives).How to Apply:- If you are passionate about delivering exceptional customer service and have the required skills and experience, please submit your resume with cover letter to careers.goodfaith@gmail.com or. We are looking forward to hearing from you.Job Type: Full-timePay: &#8377;12,000.00 - &#8377;18,000.00 per monthAbility to commute/relocate:<ul><li>Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Customer support executive: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Nagpur, Maharashtra (Preferred)</li></ul>

Social Donut

<div><div>Location: Goregaon (East) ,Mumbai (On-site)</div><div></div><h3 class="jobSectionHeader"> 
About Elver</h3><div>
Elver is a new-age headphones and audio accessories brand built for those who believe sound is more than just listening, it&rsquo;s an experience. We&rsquo;re scaling fast, and our commitment to customer delight is as strong as our passion for innovation.</div><h3 class="jobSectionHeader"> 
Role Overview</h3><div>
As a Customer Support Executive, you will be the first point of contact for our customers, ensuring their experience with Elver is smooth, supportive, and memorable. From handling queries and complaints to providing product guidance, you will play a key role in strengthening trust and loyalty with our growing community.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Respond to customer queries across channels (phone, email, chat, social media) with speed and empathy.</li><li>
Provide accurate product information, troubleshooting assistance and guidance.</li><li>
Resolve complaints effectively while maintaining a customer-first approach.</li><li>
Coordinate with internal teams (logistics, product, sales) to ensure timely solutions.</li><li>
Track and report recurring issues to help improve customer experience and product design.</li><li>
Maintain records of interactions and feedback in CRM tools.</li><li>
Go beyond problem-solving to create &ldquo;wow&rdquo; moments for customers.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor&rsquo;s degree or equivalent.</li><li>
0 - 2 years of experience in customer support</li><li>
Excellent communication skills in English (knowledge of Hindi/other regional languages is a plus).</li><li>
Strong problem-solving ability, patience, and empathy.</li><li>
Familiarity with CRM systems and support tools.</li><li>
Ability to multitask and handle pressure in a fast-paced environment.</li></ul></div><div></div>

IGarner System

Job Summary:The Customer Support Executive is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and problem-solving ability to deliver a positive customer experience.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain customer records by updating account information and service history.</li><li>Provide accurate information about products, services, policies, and procedures.</li><li>Escalate unresolved issues to the appropriate department or supervisor.</li><li>Track, manage, and resolve customer service tickets or cases.</li><li>Collect customer feedback and share insights with the management team for service improvement.</li><li>Support sales and operations teams by ensuring smooth customer interactions.</li><li>Meet performance targets such as response time, resolution time, and customer satisfaction scores.</li><li>Ensure compliance with company policies and service standards.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field (preferred).</li><li>Proven experience in a customer service or client-facing role (preferred but not mandatory for freshers).</li><li>Strong communication skills in English [and local language if applicable].</li><li>Proficiency in MS Office and customer service software (CRM tools like Zendesk, Freshdesk, HubSpot, etc.).</li><li>Ability to handle pressure and challenging situations calmly.</li><li>Excellent problem-solving and conflict-resolution skills.</li><li>Strong organizational and multitasking abilities.</li><li>Positive attitude, patience, and empathy.</li></ul>Key Competencies:<ul><li>Customer-oriented mindset</li><li>Professionalism and accountability</li><li>Team collaboration</li><li>Active listening and adaptability</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

TekBoox

Tekboox, US based IT Company urgently looking to hire Customer Support ExecutiveResponsibilities:Experience in healthcare customer supportWorking knowledge of insurance providers and their plans Patient scheduling for US DoctorsFamiliarity with EMR/EHR and medical billing systemsStrong communication and customer service skillsFresh graduates with up to 2 years of experienceRequirements:Upto 2 years Professional job experienceMust have &#8288;excellent English communication skillsJob Location &amp; Timing: Location :DHA Y Block Phase 3 Lahore Timing :Night Shift 6pm to 3am (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Physicians Revenue Group

Tekboox, US based IT Company urgently looking to hire Resource for Customer Support ExecutiveResponsibilities:Experience in healthcare customer supportWorking knowledge of insurance providers and their plansPatient scheduling for DoctorsFamiliarity with EMR/EHR and medical billing systemsStrong communication and customer service skillsFresh graduates with up to 2 years of experienceRequirements:Upto 2 years Professional job experienceMust have &#8288;excellent English communication skillsJob Location &amp; Timing:Location :DHA LahoreTiming :Night Shift 6pm to 3am (Onsite 5days a week)Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: On the road

miko

JD for Customer Support Executive - Responsibilities :1. Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries.2. Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details.3. Provide feedback and recommendations to the product team based on direct experience with current and potential customer's feedback.4. Utilize, update and maintain the integrity of information in Miko's CRM system.5. Help Customers with solving their technical problems with wifi, Bluetooth device, etc.Requirements :1. Strong Team player2. Excellent written, spoken English communication skills3. Must be graduate from any field (People from Engineering Background will be preferred)4. 1- 3 Years of experience with Customer Support, Technical Support, Account Management5. Should be flexible with US Shifts.Job Types: Full-time, PermanentPay: &#8377;10,221.98 - &#8377;29,788.02 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: Remote

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