customer support executive

Ecommify Media

Job Title: Customer Support ExecutiveBrand: HomeessentialsLocation: City CenterJob Overview:We are looking for a Customer Support Executive to join our team at Homeessentials. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring an excellent customer experience across all communication channels.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat in a professional manner.</li><li>Resolve product or service issues by clarifying complaints and determining the best solution.</li><li>Maintain records of customer interactions and feedback.</li><li>Follow up with customers to ensure their issues are fully resolved.</li><li>Coordinate with internal teams (logistics, operations, and sales) to address customer concerns.</li><li>Provide accurate information about products, orders, and deliveries.</li><li>Strive to achieve high levels of customer satisfaction and retention.</li></ul>Required Skills:<ul><li>Strong communication and problem-solving skills.</li><li>Basic knowledge of CRM systems and Excel.</li><li>Ability to handle pressure and multitask.</li><li>Positive attitude and team-oriented mindset.</li><li>Fluency in Hindi and English (additional regional languages are a plus).</li></ul>Qualifications:<ul><li>Minimum 12th pass / Graduate in any discipline.</li><li>0&ndash;2 years of experience in customer service (E-commerce or retail background preferred).</li></ul>Job Type: Full-timePay: &#8377;10,086.00 - &#8377;12,037.57 per monthWork Location: In person

Customer Support Executive

Pinnacle Vastu Consultants

We are looking for a confident and enthusiastic Female Telecaller / Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, and providing a smooth customer service experience.Key Responsibilities:Make outbound calls to potential customers or clientsHandle incoming customer inquiries over calls, chats, or emailsExplain products/services and answer questions in a clear and friendly mannerMaintain customer database and recordsJob Types: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthSchedule: Day Shift Eligibility : Only FemalesLanguage:Hindi (Preferred)English (Preferred)Work Location: In personCall Us:- 91533 00111Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Ability to commute/relocate:<ul><li>Bathinda, Punjab: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Millions Kart Media Ventures Pvt. Ltd.

Job Title: Customer Support Executive &ndash; E-commerceLocation: Plot No. 28/9, Near the Porsche Showroom, Industrial Area, Phase-2, Chandigarh- 160002. Experience: Freshers Employment Type: Full-time / Work from OfficeKey Responsibilities:<ul><li>Handle customer queries and complaints through calls, emails, and chat.</li><li>Provide accurate information about products, orders, returns, and deliveries.</li><li>Ensure timely resolution of customer issues with a positive attitude.</li><li>Coordinate with logistics and internal teams for order-related concerns.</li><li>Maintain records of customer interactions and follow-ups.</li><li>Contribute to improving customer satisfaction and service quality.</li></ul>Requirements:<ul><li>Good communication skills in English and Hindi.</li><li>Basic computer knowledge and familiarity with e-commerce platforms.</li><li>Problem-solving attitude and customer-first mindset.</li><li>Ability to handle pressure and multitask efficiently.</li></ul>Perks:<ul><li>Friendly and growth-oriented work environment.</li><li>Performance-based incentives.</li><li>Opportunity to learn e-commerce operations.</li></ul>Job Type: Full-timePay: &#8377;8,000.00 - &#8377;15,000.00 per monthWork Location: In person

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Madhus Garage Equipment

<div><div>We are looking for a Customer Support Executive who will be the first point of contact for our customers. The role involves handling customer inquiries, coordinating service requests, resolving issues efficiently, and ensuring a seamless customer experience aligned with our brand values.</div><div></div><div> 
Responsibilities:</div><div>
1. Customer Interaction</div><ul><li>Manage incoming customer inquiries through phone and email.
</li><li>Provide accurate and timely information regarding products, services, orders, and status updates.
</li><li>Assist customers with complaints, spare parts requests, and shipment-related queries.
</li></ul><div>2. Issue Resolution &bull; Identify and resolve customer issues promptly and effectively.
</div><ul><li>Escalate complex cases to the concerned department or manager for quick action.
</li><li>Conduct follow-ups with customers to ensure closure and satisfaction.
</li></ul><div>3. Documentation &amp; Reporting
</div><ul><li>Maintain accurate records of all customer interactions and transactions in the CRM system.
</li><li>Track, document, and analyze customer feedback to highlight trends and improvement areas.
</li></ul><div>4. Team Collaboration
</div><ul><li>Coordinate with sales, technical support, and logistics teams to deliver seamless service.
</li><li>Contribute to team meetings and support process improvement initiatives.
</li><li>Assist team members during high call volumes and special projects.
</li></ul><div>5. Compliance &amp; Quality
</div><ul><li>Adhere to company policies, procedures, and service quality standards.
</li><li>Strive for continuous improvement in customer experience, efficiency, and professionalism.</li></ul></div>

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Customer Support Executive&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Gender: Both
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center-
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

SS technology OPC private limited

Job Title: Female Customer Support Executive &ndash; (Night Shift) Location: Noida 62 Salary: Up to &#8377;30,000 In-Hand Shift: Night Shift (Both-Side Cab Provided) Experience Required: Experience in US Process is MandatoryJob Description:We are seeking a Female Customer Support Executive to join our Shipping Department during the night shift. The ideal candidate must have prior experience in handling US-based customer support operations. The role involves managing shipment-related queries, resolving customer issues, and ensuring timely communication with logistics partners and clients.Key Responsibilities:<ul><li>Handle inbound and outbound calls/emails related to shipping queries.</li><li>Coordinate with US-based customers, courier partners, and internal teams.</li><li>Resolve issues related to delayed, misplaced, or damaged shipments.</li><li>Maintain accurate records of all customer interactions and transactions.</li><li>Provide prompt and professional responses ensuring high customer satisfaction.</li><li>Track shipments and update customers proactively.</li></ul>Requirements:<ul><li>Only female candidates are eligible for this role.</li><li>Prior experience in US customer support process is mandatory.</li><li>Strong verbal and written communication skills in English.</li><li>Familiarity with shipping/logistics processes will be an added advantage.</li><li>Ability to work in a night shift environment.</li><li>Good knowledge of MS Office tools and CRM systems.</li></ul>Perks &amp; Benefits:<ul><li>Salary up to &#8377;35,000 in-hand</li><li>Night shift allowance (if applicable)</li><li>Cab facility provided both sides</li><li>Exposure to international work environment</li><li>Growth opportunities within the organization</li></ul>Job Types: Full-time, PermanentPay: Up to &#8377;35,000.00 per monthWork Location: In person

Female Customer Support Executive

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