customer support executive

rexD Private Limited

Job Title: Night Shift Customer Support ExecutiveCompany: Rex DLocation: Karachi, PakistanSalary: PKR 50,000 &ndash; 70,000 per month + allowance + fixed incentiveJob Type: Full-Time, Night ShiftJob Description: Rex D is looking for a Customer Support Executive to provide real-time support to our customers via chat. You will assist with product inquiries, order status, account issues, and troubleshooting while ensuring a seamless customer experience.Responsibilities:<ul><li>Provide timely and professional support via chat</li><li>Assist customers with product, order, and account inquiries</li><li>Maintain accurate records in CRM systems</li><li>Escalate complex queries to the appropriate department</li><li>Suggest process improvements to enhance customer satisfaction</li><li>Stay updated on product knowledge, policies, and company updates</li></ul>Qualifications:<ul><li>Minimum Intermediate; Bachelor&rsquo;s/Graduate preferred</li><li>Strong written communication skills</li><li>Customer-oriented mindset with problem-solving ability</li><li>Previous customer service experience is a plus</li><li>Familiarity with CRM software &amp; MS Office (Excel) is a bonus</li></ul>Benefits:<ul><li>Night shift with allowance</li><li>Fixed performance-based incentive</li><li>Career growth in a dynamic team</li></ul>How to Apply: Send your CV to sadaaf9133@rex-d.comJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive

Redcube Technologies LLC

About UsTekhero is a rapidly growing e-commerce and apparel company with its own manufacturing operations. We cater to customers across the USA, UK, Canada, and Australia, focusing on premium products, timely service, and excellent customer support.Position OverviewWe are looking for a Customer Support Executive who is confident, professional, and fluent in English. The selected candidate will handle customer service through calls, emails, chats, and social media, ensuring smooth and positiveinteractions with international customers.Key Responsibilities<ul><li>Provide customer service through phone calls, email, live chat, and messaging platforms.</li><li>Handle inquiries related to orders, shipping updates, returns, exchanges, and product details.</li><li>Maintain a high level of professionalism and customer satisfaction.</li><li>Coordinate with production, dispatch, and operations teams for order updates.</li><li>Maintain accurate records of customer interactions in the system.</li><li>Resolve escalated or complex customer issues in a timely manner.</li><li>Assist customers with product guidance and order placement when needed.</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent English communication skills (both spoken and written).</li><li>Confident in handling international customer calls.</li><li>Minimum 1-2 years of customer support experience (e-commerce experience preferred).</li><li>Strong problem-solving skills and the ability to multitask.</li><li>Patience, positive attitude, and ability to work under pressure.</li><li>Basic understanding of e-commerce order processing is a plus.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Medical Insurance</li><li>15 Sick + 15 Casual Annual Paid Leaves</li><li>In-house subsidized meals</li><li>Performance-based increments</li><li>Supportive and growth-focused work environment</li></ul>How to ApplySend your CV to Hyder@tekhero.pkwith the subject line:<ul><li>&ldquo;Application for Customer Support Executive&rdquo;</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Reed

Customer Support Executive <ul> <li>Location: Hatfield</li><li>Job Type: Full-time</li></ul> My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company. Day-to-day of the role: <ul> <li>Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately.</li><li>Follow all support cases through to completion, providing regular updates to customers or distributors and escalating to a complaint if necessary.</li><li>Issue RMA numbers as required, following all remote fault diagnosis options explored.</li><li>Assist the credit control team by working with end users that require after-sales support but have overdue balances.</li><li>Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams.</li><li>Log, investigate and report on all customer complaints as per company procedures.</li><li>Monitor support cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions.</li><li>Collaborate with the Product Lab team to provide technical guidance to the Customer Support team.</li><li>Obtain, develop, retain and provide company responses to customers' escalated issues.</li><li>Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or information.</li><li>Provide assistance to the product development team in the verification and validation of new product designs/software features.</li></ul> Required Skills & Qualifications: <ul> <li>Proven experience in customer support or a similar role, preferably in a technical field.</li><li>Strong knowledge of company products and up-to-date testing techniques.</li><li>Excellent communication and documentation skills.</li><li>Ability to manage multiple tasks and maintain attention to detail.</li><li>Experience in handling customer complaints and providing solutions.</li><li>Familiarity with creating and maintaining logs and reports.</li></ul> Benefits: <ul> <li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Supportive and collaborative work environment.</li><li>20 days holiday</li><li>Healthcare</li></ul>

Roadcast Tech. Solutions Pvt. Ltd.

About RoadCast:RoadCast is a leading logistics automation platform, providing AI-powered mobility management solutions. We value exceptional customer service and seamless operations.Job Overview:We are seeking a Customer Support Executive with excellent English communication skills to manage customer inquiries, resolve issues, and ensure satisfaction.Key Responsibilities:<ul><li>Handle customer calls, emails, and chats.</li><li>Provide accurate product and service information.</li><li>Resolve complaints efficiently.</li><li>Document interactions and collaborate with teams.</li></ul>Qualifications and Skills:<ul><li>1-2 years of customer service experience.</li><li>Excellent English communication skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Basic computer knowledge; CRM experience is a plus.</li></ul>Benefits:<ul><li>Competitive salary and incentives.</li><li>Career growth opportunities.</li><li>Inclusive and supportive work environment.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;22,000.00 per monthWork Location: In person

Customer support Executive

Entitle Elegance Pvt. Ltd.

About the Role: We are looking for a proactive, empathetic, and detail-oriented Customer Support Executive to manage customer queries and complaints across social media, email, calls, and WhatsApp. The ideal candidate should have strong written and verbal communication skills with a problem-solving mindset and the ability to handle customers politely and professionally.Key Responsibilities:<ul><li>Respond to customer queries on Instagram, Facebook, and other platforms in a timely, brand-aligned tone.</li><li>Handle customer emails related to order status, returns, complaints, exchanges, and general inquiries.</li><li>Manage customer support over calls and WhatsApp, ensuring quick responses, proper call etiquette, and clear communication.</li><li>Coordinate with warehouse, logistics, and internal teams to resolve issues and ensure complete closure of customer concerns.</li><li>Maintain a daily tracker of complaints, resolutions, TAT, and escalations.</li><li>Identify and report recurring customer concerns to improve overall service quality and internal processes.</li><li>Ensure high customer satisfaction and maintain professionalism in every interaction.</li></ul>Requirements:<ul><li>Excellent written and verbal communication skills with strong customer empathy.</li><li>Basic understanding of e-commerce operations (orders, returns, exchanges, delivery timelines, etc.).</li><li>Prior experience in handling social media DMs, emails, calls, or WhatsApp-based support is a strong plus.</li><li>Ability to multitask, stay organized, and remain calm in high-pressure or high-volume situations.</li><li>Familiarity with Gmail, Meta Business Suite, Shopify, and basic CRM tools is preferred.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthAbility to commute/relocate:<ul><li>Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Required)</li></ul>Work Location: In person

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Primeiro Innovative Solutions Pvt Ltd

Job Title: Customer Support ExecutiveLocation: Kacheripady, Ernakulam, KeralaEmployment Type: Full-Time / Consultant (Based on Experience)Industry: Customer Service / Telecom / BPOExperience Required: 1 &ndash; 3 Years (Customer Support / BPO Experience Mandatory)Salary Range: &#8377;15,000 &ndash; &#8377;21,000 (In-hand, based on experience)Shift: Rotational (9 hours including 1-hour break)Working Days: 6 days/week, 1 weekly off (rotational)Gender Preference: Male candidatesRole Overview:We are seeking dedicated and proactive Customer Support Executives with 1&ndash;3 years of customer service experience to join our team. The ideal candidate will handle customer interactions efficiently, resolve queries promptly, and ensure a superior customer experience.Key Responsibilities:&middot; Handle inbound and outbound customer calls professionally.&middot; Identify customer concerns and provide accurate, timely support.&middot; Gain deep knowledge of products and services to communicate effectively.&middot; Coordinate with internal departments for quick issue resolution.&middot; Log all interactions accurately in CRM systems.&middot; Collect customer feedback and identify upselling opportunities.&middot; Meet daily and monthly sales or service targets.&middot; Be flexible to work in rotational shifts, including night shifts.Required Skills &amp; Qualifications:&middot; Minimum Qualification: 12th Pass / Graduate.&middot; Excellent communication skills in English and Hindi (additional language proficiency is an advantage).&middot; 1&ndash;3 years of experience in Customer Support, BPO, or Call Center operations.&middot; Strong interpersonal, problem-solving, and multitasking abilities.&middot; Customer-oriented mindset with a focus on quality service delivery.What We Offer:&middot; Competitive salary (&#8377;15,000 &ndash; &#8377;21,000) based on experience.&middot; Performance-based incentives.&middot; Opportunity for career growth and skill enhancement.&middot; Supportive and collaborative work culture.Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in customer support, BPO, or call center operations?</li><li>Are you comfortable working in rotational shifts, including night shifts (male candidates preferred due to shift rotation)?</li><li>Are you proficient in both English and Hindi while communicating with customers?</li></ul>Work Location: In person

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