customer support executive

CREDITCARE CREDIT MANAGEMENT LLC

Job description:Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 3000 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 3000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, FresherContract length: 24 monthsJob Types: Full-time, PermanentPay: Up to AED3,000.00 per monthWork Location: In person

Customer Support Executive Sales (Female)

CORBIT Systems Pvt. Ltd.

This role is ideal for fresh candidates who want to build a career in IT industry.What matters is your attitude, communication, and willingness to learn.Why Join Us?You will get hands-on training in IT products and customer dealing.You will gain real sales &amp; support experience from day one.You will have a clear growth path and higher positions based on your performance.Attractive salary package with performance-based incentives.Professional training and career development.Supportive and dynamic work environment with job security.Opportunities for growth and promotion.What We Are Looking For:Good communication skills (spoken and written) Confidence to talk to customers Willingness to learn and grow Punctual and responsible attitude Basic computer knowledge Serious mindset to build a career (not a short-term job) Commitment to stay with the company for at least 2 yearsWhat You Will Do:Prepare, review, and distribute customer invoicing, correspondence and arrange/supervise the delivery / dispatch of material.Ensure accurate and timely billing, delivery and dispatch services.Filing the billing and payment documentations.Ensure timely resolve the after-sales support issues.Learn about IT hardware products (computers, laptops, accessories, etc.)Suggest the right products based on their requirementsPrepare simple quotations/proposal and share with customersExplain your proposal confidently and follow upCall customers for pending payments in a professional wayHelp customers resolve product issues with help of support teamPay: Up to Rs50,000.00 per monthWork Location: In person

Customer Sales Support Executive

Simply Connect

Back Office Executive &ndash; US Telecom CampaignLocation: Karachi (Onsite) Shift: Night Shift (US Hours) Job Type: Full-TimeJob SummarySimply Connect is seeking a detail-oriented Back Office Executive to support our US Telecom B2C operations. The ideal candidate will be responsible for processing customer orders, verifying information, maintaining records, and ensuring smooth coordination between sales and operations teams.Responsibilities<ul><li>Process customer orders and service requests accurately.</li><li>Verify customer information and required documentation.</li><li>Maintain and update records in CRM systems.</li><li>Coordinate with sales representatives and internal departments.</li><li>Monitor order status and ensure timely activations.</li><li>Identify and resolve order-related issues.</li><li>Perform quality checks on submitted applications.</li><li>Prepare operational reports and maintain data accuracy.</li><li>Follow company policies and compliance standards.</li></ul>Requirements<ul><li>1&ndash;3 years of experience in Back Office Operations, Data Entry, Customer Support, or Telecom.</li><li>Strong attention to detail and organizational skills.</li><li>Proficiency in Microsoft Excel and CRM software.</li><li>Good written and verbal communication skills.</li><li>Ability to work independently and meet deadlines.</li><li>Experience in US Telecom campaigns is preferred but not mandatory.</li></ul>Preferred Skills<ul><li>Order Processing</li><li>Data Management</li><li>CRM Management</li><li>Documentation Verification</li><li>Reporting &amp; Analysis</li><li>Problem Solving</li></ul>Benefits<ul><li>Competitive Salary</li><li>Performance-Based Bonuses</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li><li>Training &amp; Development Programs</li></ul>Apply TodayEmail your resume to: hr@wesimplyconnect.com WhatsApp: 0337-2063213Pay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Do you have previous 1-3 years of experience in Back Office Operations, Data Entry, or Telecom Support?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul>Work Location: In person

Back Office Executive

Marhaba Cars Auction LLC

Customer Service Executive / AuctioneerLocation: Oman Nationality Preferred: Egyptian Employment Type: Full-TimeJob SummaryWe are seeking an energetic, confident, and customer-focused Customer Service Executive / Auctioneer to join our team. The ideal candidate will have excellent public speaking skills, the ability to engage audiences, and a passion for delivering outstanding customer service. The role involves conducting auctions, interacting with customers, handling inquiries, and ensuring a professional and exciting auction experience.Key Responsibilities<ul><li>Conduct live auctions in a professional, engaging, and energetic manner.</li><li>Announce and present auction items clearly and confidently to participants.</li><li>Interact with customers, answer inquiries, and provide information regarding auction procedures.</li><li>Maintain a positive and professional relationship with customers and bidders.</li><li>Assist in registering bidders and verifying customer information.</li><li>Promote auction participation and encourage competitive bidding.</li><li>Resolve customer concerns and escalate issues when necessary.</li><li>Coordinate with the operations team to ensure smooth auction proceedings.</li><li>Prepare auction-related reports and maintain accurate records.</li><li>Ensure compliance with company policies and auction regulations.</li></ul>Requirements<ul><li>Egyptian nationality preferred.</li><li>Previous experience in customer service, sales, hospitality, event hosting, or auctioneering is an advantage.</li><li>Strong public speaking and presentation skills.</li><li>Energetic, outgoing, and confident personality.</li><li>Excellent communication skills in Arabic and English.</li><li>Ability to engage and influence audiences effectively.</li><li>Strong customer service orientation and interpersonal skills.</li><li>Ability to work under pressure and in a fast-paced environment.</li><li>Proficient in basic computer applications.</li></ul>Preferred Skills<ul><li>Experience as an auctioneer, presenter, host, MC, or sales professional.</li><li>Strong negotiation and persuasion abilities.</li><li>Excellent crowd engagement skills.</li><li>Professional appearance and demeanor.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Visa and employment benefits as per company policy.</li><li>Career growth opportunities within the organization.</li></ul>If you are a dynamic public speaker who enjoys interacting with people and creating excitement, we would love to hear from you.Work Location: In person

Customer Service Executive / Auctioneer

Esire Inc

To manage multi-domain Email &amp; Chat Support Executive efficiently during the morning shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Responsibilities:● Handle email support for assigned domains, ensuring responses are accurate, timely, and aligned with CSAT targets. ● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift. ● Collaborate with the team during periods of high email volume, as directed by the Manager. ● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience. ● Provide operational support during peak seasons based on domain requirements. ● Proactively identify recurring customer issues and suggest actionable improvements to processes and website experience. ● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes. ● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary. ● Support the Customer Support team during high chat volumes.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Email & Chat Support Executive - Morning Shift

BankByChoice

Customer Support ExecutiveWe are looking for confident, articulate, and customer-focused professionals with strong English communication skills to join our growing team. The ideal candidate will engage with customers, handle inquiries efficiently, and deliver high-quality service through clear and professional communication.This role primarily supports SME Financing and Restaurant Financing operations.Key Responsibilities<ul><li>Make outbound calls to customers for feedback collection, service verification, and follow-ups</li><li>Handle customer inquiries and resolve concerns in a timely, professional, and empathetic manner</li><li>Communicate clearly and confidently in English while maintaining the company&rsquo;s service standards and brand voice</li><li>Accurately document customer interactions, feedback, and call outcomes</li><li>Coordinate with internal teams to ensure smooth operations and high levels of customer satisfaction</li><li>Maintain professionalism, politeness, and a customer-first approach in all interactions</li></ul>Requirements<ul><li>Strong fluency in spoken and written English (mandatory)</li><li>Prior experience in telecalling, customer service, or call center roles is an added advantage</li><li>Ability to identify and engage potential clients for SME Financing and Restaurant Financing solutions</li><li>Preference will be given to candidates with prior experience in SME Financing or Restaurant Financing</li><li>Excellent communication, listening, and interpersonal skills</li><li>Customer-oriented mindset with strong problem-solving abilities</li><li>Ability to work effectively in a fast-paced, team-oriented environment</li><li>Candidates with a valid visa will be given preference</li></ul>What We Offer<ul><li>Full-time, permanent employment</li><li>Supportive and inclusive work environment</li><li>Opportunities for long-term career growth</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Female Telesales Representative/Customer Service Representative -SME Finance[Fintech]

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.
 
 
 
 Job Summary
 
 
 
 We are looking to hire a Customer Experience Officer / Executive who will be responsible for delivering exceptional support to our customers across multiple communication channels. The ideal candidate will ensure timely resolution of customer queries, provide accurate information, and maintain a high standard of service quality as per regulatory requirements (KYC/AML. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset to enhance overall customer satisfaction and brand experience.
 
 
 
 Key Responsibilities
 
 
 
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 Respond promptly and professionally to customer inquiries across chat, email, and phone channels
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 Assist customers with transaction-related queries, account issues, complaints, and general support, ensuring accurate and timely resolutions
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 Handle KYC and AML-related inquiries, including customer guidance on verification requirements, document submission, status updates, and basic compliance checks in line with company policies
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 Ensure all customer interactions comply with quality standards, regulatory requirements (KYC/AML), and internal compliance guidelines
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 Track, manage, and resolve customer tickets within defined SLAs and service timelines, including compliance-related cases
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 Follow up with customers as required to ensure complete and satisfactory resolution of issues
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 Accurately document customer interactions, KYC/AML observations, feedback, and case notes within the system for audit and compliance purposes
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 Escalate high-risk, suspicious, or complex cases to Compliance, AML, or relevant internal teams while ensuring clear communication and end-to-end follow-through
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 Identify recurring customer issues and potential compliance gaps, and recommend process or service improvements to enhance customer experience and operational efficiency
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 Maintain up-to-date knowledge of products, services, policies, and regulatory requirements, including KYC/AML standards
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 Actively contribute to customer experience enhancements, risk mitigation, and continuous operational improvements
 
 
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 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, Marketing, Communication, or a related field (preferred)
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 Minimum an year experience in customer service, support, or call center
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 Experience of fintech is a plus point
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 Excellent written and verbal communication skills
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 Strong problem-solving and analytical abilities
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 Ability to handle pressure while maintaining professionalism and empathy
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 Proficiency in using customer support tools, CRM systems, and ticket management platforms
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 Attention to detail with strong documentation and follow-up skills
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 Ability to work in shifts, weekends, or rotational schedules (if required)
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
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 Customer-centric mindset
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 Active listening
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 Conflict resolution
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 Time management
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 Adaptability
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 Ownership and accountability
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 <li>
 Team collaboration
 
 
 </li>
 </ul>
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
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Customer Xperience Officer

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