customer support

Mammar Digital Solutions LLP

Customer Support Executive (E-commerce)Company: Mammar Digital Solutions Job Type: Full-time | Entry-Level Location: Valanchery, Malappuram District, Kerala (Work from Office) Salary: ₹9,000 &ndash; ₹12,000 per month (based on experience and skills) Work Mode: In-office (Work From Home available after training period)About the RoleMammar Digital Solutions is a growing e-commerce company seeking a Customer Support Executive to manage customer communication and post-order support through email and online chat platforms.In this role, you will assist customers with order-related questions, delivery updates, returns, and refunds. The work process is structured and suitable for entry-level candidates who are looking for a stable position with long-term growth opportunities.Complete training will be provided on tools, workflows, and customer communication. Previous experience is not mandatory.Candidates residing in or near Valanchery (within approximately 15 km) are preferred due to daily office travel requirements.Key Responsibilities<ul><li>Handle customer inquiries via WhatsApp, email, and marketplace chat platforms</li><li>Resolve order-related issues including returns, refunds, and complaints</li><li>Coordinate with warehouse and logistics teams for shipment updates</li><li>Conduct post-sale follow-ups to ensure customer satisfaction</li><li>Maintain accurate customer records and basic reports</li><li>Collect customer feedback and assist with review management</li></ul>Eligibility &amp; Requirements<ul><li>Bachelor&rsquo;s Degree or Diploma (any discipline)</li><li>0&ndash;1 year experience (Freshers welcome)</li><li>Strong communication skills in English and Malayalam (spoken and written)</li><li>Basic knowledge of Excel and computer applications</li><li>Good analytical and problem-solving skills</li><li>Customer-focused attitude with attention to detail</li><li>Immediate joiners preferred</li></ul>Preferred (Not Mandatory)<ul><li>Experience in e-commerce customer support</li><li>Familiarity with courier tracking, return, and refund processes</li></ul>Benefits<ul><li>Paid sick leave</li><li>Work From Home option after training (performance-based)</li><li>Structured training and learning support</li><li>Supportive team environment</li><li>Career growth opportunities in the e-commerce industry</li></ul>Job Types: Full-time, FresherPay: ₹9,000.00 - ₹12,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Location:<ul><li>Valancheri, Kerala (Preferred)</li></ul>Work Location: In person

Customer Support Executive

Green Delight Innovation Private Limited

Job Title: Customer Support ExecutiveCompany: Green Delight Innovations Private Limited Job Location: Coimbatore (Onsite) Experience: 1&ndash;2 Years Salary: ₹12,000 &ndash; ₹28,000 per month Employment Type: Full-Time Joining: Immediate Joiner PreferredJob DescriptionWe are looking for a friendly, patient, and solution-oriented Customer Support Executive to handle customer inquiries and ensure a positive customer experience. The candidate will manage calls, WhatsApp, emails, and coordinate with internal departments to resolve customer concerns efficiently.Roles &amp; Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Respond to customer queries via WhatsApp, email, and social media</li><li>Provide accurate product and order information</li><li>Coordinate with logistics and warehouse teams for order tracking</li><li>Resolve complaints and escalate complex issues when necessary</li><li>Maintain customer records and update CRM systems</li><li>Follow up with customers to ensure issue resolution</li><li>Collect customer feedback and share insights with the team</li><li>Ensure high levels of customer satisfaction</li></ul>Requirements<ul><li>1&ndash;2 years of experience in customer support or tele-calling</li><li>Good communication skills (Tamil &amp; English preferred)</li><li>Basic knowledge of MS Excel and CRM tools</li><li>Strong problem-solving skills</li><li>Patient and customer-focused attitude</li><li>Ability to work onsite</li><li>Immediate joiners preferred</li></ul>Interview Process<ul><li>Primary Screening</li><li>Communication Round</li><li>Final Round with Management</li></ul>Contact DetailsHR Contact Number: 7845894914Job Type: Full-timePay: ₹12,000.00 - ₹28,000.00 per monthWork Location: In person

Master Marine Services Pvt Ltd

Job Title: Customer Support Executive Experience Required: 1&ndash;3 years Location: Head Office &ndash; Lower Parel, Mumbai Industry: Shipping He/She will be responsible for assisting users of the , handling customer queries, resolving issues, and ensuring a smooth customer experience.Key Responsibilities: Handle customer inquiries related to the MMD3 portal via IVR or email. Assist customers in registration, login, and navigation of the portal. Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures. Escalate technical issues to the IT/technical team and follow up until resolution. Maintain records of customer interactions and feedback. Provide guidance on tariff, billing, and compliance processes related to MMD3. Ensure high customer satisfaction through professional communication and timely support. Familiarity with ICEGATE, shipping documentation, or VGM submission. Basic knowledge of MS Office and ticketing systems.Required Skills &amp; Qualifications: Graduate in any discipline (preferred: Commerce, Logistics, or IT background). 1&ndash;3 years of experience in customer service/helpdesk (shipping, logistics, or portal support preferred). Good knowledge of online portals, data entry, and documentation processes. Excellent communication skills (English and Hindi; regional language is a plus). Problem-solving skills with attention to detail. Ability to work under pressure and handle multiple queries simultaneously.Job Types: Full-time, PermanentPay: ₹18,000.00 - ₹23,000.00 per monthWork Location: In person

Flavaroma Flavours & Fragrances Pvt Ltd

Job Title: Customer Support ExecutiveCustomer Inquiries and Support:<ul><li>Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.</li><li>Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.</li></ul>Sales Order Processing Assistance:<ul><li>Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.</li><li>Develop and maintain order status forms to track order progress from placement to delivery.</li></ul>Documentation Handling and Accuracy:<ul><li>Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.</li><li>Maintain organized records of all sales documentation for easy retrieval and reference.</li></ul>Account and Item Master Creation:<ul><li>Create and maintain account master records for new customers and vendors.</li><li>Establish item master records for new products, ensuring accuracy and completeness.</li></ul>Sample Invoice Generation:<ul><li>Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.</li></ul>Team Coordination and Support:<ul><li>Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.</li><li>Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.</li></ul>Job Types: Full-time, Permanent, FresherPay: ₹18,000.61 - ₹25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In person

<div>
 
 
 Job Title: Customer Support Executive
 
 
 
 
 Company: Teleperformance
 
 
 
 
 Location: Mohali, Punjab, India
 
 
 
 
 Job Type: Full-time
 
 
 
 
 
 
 
 
 About Us:
 
 
 
 
 Teleperformance is a global leader in customer experience management, and we're expanding our team in Mohali! We're looking for talented individuals to join us as Customer Support Executives and provide exceptional service to our international clients.
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 We're seeking highly motivated and customer-centric professionals to handle customer queries, resolve issues, and provide timely solutions. As a Customer Support Executive, you'll be the voice of our company, ensuring customer satisfaction and building strong relationships.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Handle inbound customer calls and respond to queries via email/chat
 </li>
 <li>
 Resolve customer complaints and provide effective solutions
 </li>
 <li>
 Meet performance metrics, including response time, resolution time, and customer satisfaction
 </li>
 <li>
 Collaborate with team members to ensure seamless customer experience
 </li>
 <li>
 Continuously learn and improve product knowledge and customer service skills
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Excellent English communication skills (written and verbal)
 </li>
 <li>
 10+2 or Graduate degree in any discipline
 </li>
 <li>
 Not pursuing any full-time course
 </li>
 <li>
 Freshers and experienced candidates welcome
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Ability to work in rotational shifts, including night shifts and weekends
 </li>
 </ul>
 
 
 
 
 
 
 Perks and Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary: ₹25,000 - ₹28,000 CTC per month
 </li>
 <li>
 Cab facility for females (9pm-6am)
 </li>
 <li>
 5.5 working days, with weekly off
 </li>
 <li>
 Rotational shifts with allowances
 </li>
 <li>
 Opportunities for growth and career advancement
 </li>
 <li>
 Training and development programs to enhance skills
 </li>
 </ul>
 
 
 
 
 
 
 How to Apply:
 
 
 
 
 
 - Contact: Manik Vashist
 
 
 
 
 (7986545758 | Manik.Vashist@teleperformancedibs.com).
 
 
</div>

Spacetech Developers Private Limited

About spacesbyU:SpacesbyU (a brand owned by Spacetech Developers Pvt Ltd)is a fast-growing direct-to-consumer (D2C) modular furniture brand committed to redefining how modern India lives and organizes its spaces. We specialize in smart, stylish, and functional furniture solutions&mdash;from TV units and bookshelves to study tables and shoe racks&mdash;that bring both design elegance and everyday practicality to urban homes.What sets us apart is our fully in-house manufacturing setup, allowing us to maintain strict quality control, fast turnaround times, and design flexibility to meet customer needs. At SpacesbyU, we combine craftsmanship with customer-centric innovation to create furniture that not only looks good but works even better.We&rsquo;re more than just a furniture company&mdash;we&rsquo;re a team of passionate designers, makers, and problem-solvers working together to elevate home experiences. If you're someone who values creativity, ownership, and customer delight, you'll thrive with us.Job Description:We are looking for an energetic and experienced Customer Support Executive to join our growing team at SpacesbyU. As the first point of contact for our customers, you will play a key role in delivering a seamless and satisfying post-purchase experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and a strong customer-first mindset to represent our brand with empathy and professionalism.1. Customer Interaction &amp; Communication<ul><li>Handle inbound and outbound calls of customers via phone, email, WhatsApp, and chat.</li><li>Communicate clearly, professionally, and empathetically, maintaining a positive tone.</li><li>Understand customer concerns with patience and respond with appropriate solutions.</li><li>Exhibit excellent written and verbal communication skills.</li></ul>2. Issue Resolution &amp; Follow-Up<ul><li>Analyze customer problems and provide effective resolutions in a timely manner.</li><li>Coordinate with internal teams (logistics, production, installation) and external partners to resolve issues.</li><li>Take ownership of escalations and ensure proper closure.</li><li>Track open cases and proactively follow up until resolution is achieved.</li></ul>3. Operational Coordination<ul><li>Monitor and update customers on order status, dispatch, delivery, and installation timelines.</li><li>Maintain accurate logs of interactions and resolutions using CRM tools and Excel trackers.</li><li>Prepare summaries or reports for internal review of customer issues and patterns.</li><li>Ensure internal documentation (FAQs, templates) stays updated based on customer feedback.</li></ul>4. Pre &amp; Post-Sales Support<ul><li>Assist and guide customers with product details, order placement, and customization queries.</li><li>Support returns, replacements, and refunds with clarity on policies and procedures.</li><li>Clarify invoices, warranty, or installation-related queries promptly.</li><li>Enhance overall customer experience by delivering timely and accurate information.</li></ul>5. Product &amp; Team Coordination<ul><li>Assist management by relaying recurring customer feedback regarding product quality, features, or usage.</li><li>Coordinate with product and design teams to stay updated on changes, launches, and availability.</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum 1-2 years of experience in customer support or service roles.</li><li>Excellent written and verbal communication skills in English and Hindi.</li><li>Strong proficiency in Microsoft Excel and Word for maintaining records and reporting including CRM tools &amp; email platforms.</li><li>Patience, empathy, and a customer-first attitude when handling queries and concerns.</li><li>Proven problem-solving abilities to manage escalations and deliver effective resolutions.</li><li>Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹22,000.00 per monthBenefits:<ul><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Abacus Outsourcing

If you are a fresh graduate with good English communication, we would like to hear from you!Job SummaryAbacus BPO is seeking motivated and customer-focused Customer Relations Officers for a domestic project. This role is an excellent opportunity for individuals eager to build and advance their careers in the BPO and customer service industry within a fast-paced and supportive environment.Position Title<ul><li>Inbound Customer Support</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (14 years of education) or currently enrolled in the 4th semester</li><li>6 months to 1 year of professional experience in any field</li><li>Strong verbal communication skills in English</li><li>Basic proficiency with digital tools and systems</li><li>Prior experience in BPO or customer service will be considered an advantage</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 55,000)</li><li>Performance-based incentives and rewards</li><li>Clear career progression and growth opportunities</li><li>Professional and supportive work environment</li></ul>Working Hours<ul><li>5 days a week</li><li>Rotational 9-hour shifts</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in rotational shifts (Morning/Evening/Night)? (This position is only for those who are available for rotational shifts)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

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