customer support

IBEX Global

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

IT Empire Private Limited

Job Title:Customer Support RepresentativeJob Summary:A Customer Support Representative is responsible for providing assistance to customers by addressing inquiries, resolving complaints, and ensuring a smooth customer experience. The role involves communicating with customers through various channels such as phone, email, or live chat, and delivering accurate information about products or services. The primary goal is to maintain customer satisfaction, build strong relationships, and support the company&rsquo;s reputation through high-quality service. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or social media</li><li>Resolve complaints and problems in a professional and timely manner</li><li>Provide product or service information to customers</li><li>Process orders, returns, and refunds</li><li>Maintain customer records and update databases</li><li>Follow up with customers to ensure satisfaction</li><li>Escalate complex issues to higher-level support when neede</li></ul>Required Skills<ul><li>Strong communication skills (verbal and written)</li><li>Good problem-solving abilities</li><li>Patience and empathy when dealing with customers</li><li>Basic computer skills and familiarity with support tools (CRM systems)</li><li>Ability to work under pressure and handle multiple tasks</li></ul>Qualifications<ul><li>High school diploma or equivalent (some roles may require a bachelor&rsquo;s degree)</li><li>Previous experience in customer service is often preferred but not always required</li></ul>Job Type: Full-timeWork Location: In person

Customer Support

Potato Logics

Job Title: Customer Support RepresentativeJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Location: Johar town, LahoreSalary package: Market competitiveEmail: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

American Technology Consulting LLC

<div>REQUIRED SKILLS:
<ul><li>1&ndash;2 years&rsquo; experience serving as a customer service contact on data reporting. Ideally, history working as a data reporting contact for schools and districts in Wisconsin.</li><li>
1&ndash;2 years&rsquo; experience creating, overseeing, and monitoring requests, incidents, and problem resolution using user support &ldquo;ticketing&rdquo; software.</li></ul>
NICE TO HAVE SKILLS:<ul><li>
1&ndash;2 years&rsquo; experience working with school districts to help them understand how to use WISEdata and WISEdash for data reviews.</li></ul><ul><li>Understanding of application programming interface (API) technologies.</li><li>Knowledge of data warehousing and reporting.</li><li>Assist WISEdata product owner in identifying state reporting process improvements through business process analysis.</li><li>Provide on-site or virtual training when appropriate.</li><li>Knowledge of student information system (SIS) software used within Wisconsin.</li><li>Knowledge of DPI applications including WISEdata Portal, WISEid, WISEdash, and Ed-Fi Credential Application.</li></ul>
INTERVIEW PROCESS:<ul><li>
In-person interviews conducted in downtown Madison.</li></ul> 
DESCRIPTION OF ROLE: 
 
The goal of this position is to increase support to Wisconsin&rsquo;s schools and districts for state reporting tasks, as well as provide training and presentations related to several DPI data applications.
This role performs direct WISEdata customer support services for schools and districts (LEAs) by responding to CRM cases (&ldquo;tickets&rdquo;), email, and telephone support requests. The position documents, tracks, and monitors support requests to ensure timely resolution while following the Customer Service Framework and established standards for effective service practices.
The position will also serve as the primary trainer for training sessions, videos, demonstrations, conferences, and workshops held by the Customer Services team or in collaboration with external stakeholders.</div>

SMARTBENEFITS

Welcome to Your Next Adventure!Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.What You&rsquo;ll Get Your Hands On:<ul><li>Handle customer interactions across calls, chats, and emails with professionalism and empathy</li><li>Resolve issues related to orders, deliveries, payments, and product quality</li><li>Coordinate with operations, riders, and kitchen teams to ensure timely resolutions</li><li>Manage high volumes during peak hours (lunch &amp;amp; dinner) while maintaining service quality</li><li>Accurately log and track all customer interactions in CRM systems</li><li>Escalate complex cases and follow through until resolution</li><li>Maintain adherence to service standards, SLAs, and internal processes</li></ul>The Magic You Bring<ul><li>1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)</li><li>Fluent in Arabic &amp;amp; English (Khaleeji accent is preferred)</li><li>Strong communication skills&mdash;clear, calm, and customer-focused</li><li>Ability to handle pressure, multitask, and manage difficult conversations</li><li>Basic knowledge of CRM tools and computer systems</li><li>Flexibility to work in a 24/7 rotational shift environment</li></ul>Bonus Points if You Have:<ul><li>Experience in a high-growth startup or food delivery platform</li><li>Strong problem-solving mindset with a proactive approach</li><li>Familiarity with customer satisfaction metrics (CSAT, TAT, QA)</li></ul>Success Factors:<ul><li>Customer Satisfaction (CSAT)</li><li>First Contact Response (FCR)</li><li>Resolution Time (TTR)</li><li>Quality Assurance (QA) scores</li></ul>Inside Snoonu&rsquo;s UniverseSnoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.The Dream We&rsquo;re ChasingTo be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.The Quest We&rsquo;re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities.Our Everyday SuperpowersBe Customer Obsessed: &ldquo;Focus on the customer and all else will follow.&rdquo;Act with Integrity: &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;Be Curious and Creative: &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;Lead by Example and Take Ownership: &ldquo;Be the change you want to see and take ownership.&rdquo;Work Smart and Deliver Results: &ldquo;You can do more by doing less, better, and faster.&rdquo;It's All About People: &ldquo;Be a team player; together we are stronger.&rdquo;Perks &amp; Worklife Magic At SnoonuGlobal Vibes &ndash; Collaborate with a worldwide crew.Brain Boosters &ndash; Learning budgets, access to courses, and tools for your growth.Builder&rsquo;s Playground &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.Flexible Time Off &ndash; We take recharging seriously. Generous leave and wellness policies.Agile Everything &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.Great Place to Work&reg; CertifiedWe&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.Certified for ExcellenceOur ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.Beyond the Code: Giving Back MattersWe don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.Diversity Isn&rsquo;t Just a BuzzwordAt Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.Let&rsquo;s Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

HR Ways

About Our Client: Hiring for a wholly-owned dairy farm and milk retailer.﻿﻿﻿Role Overview: We are seeking a professional and customer-focused individual to manage inbound and outbound customer communication. The candidate will be responsible for handling customer calls, resolving complaints, managing orders, and converting inquiries into confirmed sales.This role plays a key part in maintaining high customer satisfaction and increasing order conversions through professional and responsive communication.Key Responsibilities:﻿﻿Customer Call Handling<ul><li>﻿﻿Receive inbound calls from new and existing customers.</li><li>Provide accurate information about company products, pricing, and delivery schedules.</li><li>Assist customers in placing new orders and subscriptions.</li></ul>Order Conversion &amp; Sales Support<ul><li>Convert customer inquiries into confirmed orders.</li><li>Follow up with prospective customers who have shown interest.</li><li>Promote relevant products based on customer needs.</li><li>Support subscription enrollments and recurring order setup.﻿</li></ul>Complaint Handling &amp; Resolution﻿<ul><li>﻿﻿Handle customer complaints professionally and efficiently.</li><li>Identify issues and provide timely resolutions.</li><li>Coordinate with delivery, production, and operations teams to resolve customer concerns.</li><li>Ensure customer satisfaction and retention.</li></ul>Order Management &amp; Coordination<ul><li>Update customer orders and information in the system.</li><li>Coordinate with delivery team for order execution.</li><li>Ensure accurate order entry and confirmation.</li></ul>Customer Relationship Management<ul><li>Maintain professional and courteous communication with customers.</li><li>Build long-term relationships with customers.</li><li>Maintain proper records of customer interactions and complaints.</li></ul>Required Qualifications:Education: Minimum Intermediate / Bachelor's preferredExperience (Mandatory):<ul><li>Minimum 1&ndash;3 years experience in call center, customer support, or tele sales</li><li>Experience handling inbound and outbound customer calls</li><li>Experience handling customer complaints and order management</li></ul>Required SkillsCommunication Skills:<ul><li>Excellent Urdu communication skills</li><li>Good English communication skills preferred</li><li>Clear and professional speaking ability</li></ul>Customer Handling:<ul><li>Strong problem-solving skills</li><li>Ability to handle difficult customers calmly</li><li>Customer-focused mindset</li></ul>Sales Skills:<ul><li>Ability to convert inquiries into confirmed orders</li><li>Persuasive communication ability</li></ul>Technical:<ul><li>Basic computer skills</li><li>Experience with CRM, WhatsApp Business, or order management systems preferred</li></ul>Preferred Experience<ul><li>Candidates with experience in: Food delivery companies</li><li>Dairy companies</li><li>E-commerce companies</li><li>Subscription-based services</li><li>Call centers (inbound or telesales)</li></ul>will be preferred.Key Performance Indicators (KPIs)<ul><li>Number of calls handled per day</li><li>Order conversion rate</li><li>Complaint resolution time</li><li>Customer satisfaction level</li><li>Customer retention rate</li></ul>Why Join Milkman<ul><li>Work with a fast-growing premium dairy brand</li><li>Career growth opportunity</li><li>Professional work environment</li><li>Opportunity to contribute to customer experience and brand growth﻿</li></ul>﻿Other details:﻿ ﻿Work Mode: Onsite - Full Time ﻿Location: Karachi ﻿Experience: 1-3 Years ﻿Days: Monday to Saturday ﻿Timing: 9:00 am to 5:00 pmPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Higher Logic

<div>JOB SUMMARY

The Customer Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. 


ESSENTIAL DUTIES AND RESPONSIBILITES:
<ul>
<li>Resolve customer technical issues effectively and efficiently through multiple support channels</li>
<li>Communicate with customers professionally and consistently on issue status and resolution</li>
<li>Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution</li>
<li>Continually develop and hone customers service &amp; troubleshooting skills and Higher Logic product knowledge</li>
<li>Build and foster positive working relationships across the team and company</li>
<li>As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance)</li>
<li>As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively</li>
<li>Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager</li>
<li>Conduct all business in accordance with Higher Logic policies and procedures.</li>
<li>All other duties as assigned</li></ul> 


KNOWLEDGE AND ABILITIES REQUIRED:
<ul>
<li>Basic understanding of or a willingness to learn Higher Logic's Product Suite</li>
<li>Critical thinking and troubleshooting skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Exceptional customer service skills</li>
<li>Effective prioritization and triaging skills to manage multiple customer inquiries</li>
<li>Basic understanding or willingness to learn HTML &amp; CSS</li>
<li>Basic knowledge or a willingness to learn standard web technologies, browsers and web applications</li></ul> 


EXPERIENCE DESIRED:
<ul>
<li>Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment</li>
<li>Typical range for the role overall is 0-5 years.</li>
<li>Technical background or expertise either through experience, self-led learning or certifications/degrees</li>
<li>Retail, hospitality or restaurant experience providing customer service</li>
<li>Experience working in a customer service or contact center environment</li>
<li>Experience with CRM (Zendesk or Salesforce), Jira/Confluence</li>
</ul>
To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind.

Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions</div>

Customer Support Specialist

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Customer Support Specialist