customer support

Potato Logics

Job Title: Customer Support RepresentativeJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Location: Johar town, LahoreSalary package: Market competitiveEmail: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support

Kirloskar Oil Engines Limited

<div><div>Location:
Secunderabad
</div><div>Experience:
4 to 8 year(s)
</div><div>Job Description:
<div><ul><li>Complaint Management/ Open SR/Monitoring daily customer complaints</li><li>
Open SR, MaxTTR, CDI, CSP execution Attending Critical product failures/customers/sites
</li><li>Qualitative technical product inputs to HO
</li><li>Monthly Report on failures with analysis, Flash Reports for every critical failure CSP execution-On time &amp; 90% Due Vs Done</li><li>
Customer training and Meet Local level GOEM &amp; OEM interaction</li><li>
Local level meeting- GOEM/OEM/Vendor Activity: Thanksgiving &ndash; Customer &amp; Employee Warranty &amp; CSP claim settlement
</li><li>Warranty and CSP Claim Settlement Ratio Manpower Training &amp; Development (KOEL &amp; OJT)</li><li>
Avl Trained Manpower Customer &amp; Operator Training</li><li>
Handling customer complaints and maintain service KPIs of the territory .</li><li>
Identification of training needs of SE of SDs and deputing them timely for training,</li><li>
Take care of service penetration activity in the zone.
</li><li>Timely feedback to RRT on critical failures and submit PIR on time</li></ul></div></div></div>

rexD Private Limited

Job Title: Night Shift Customer Support ExecutiveCompany: Rex DLocation: Karachi, PakistanSalary: PKR 50,000 &ndash; 70,000 per month + allowance + fixed incentiveJob Type: Full-Time, Night ShiftJob Description: Rex D is looking for a Customer Support Executive to provide real-time support to our customers via chat. You will assist with product inquiries, order status, account issues, and troubleshooting while ensuring a seamless customer experience.Responsibilities:<ul><li>Provide timely and professional support via chat</li><li>Assist customers with product, order, and account inquiries</li><li>Maintain accurate records in CRM systems</li><li>Escalate complex queries to the appropriate department</li><li>Suggest process improvements to enhance customer satisfaction</li><li>Stay updated on product knowledge, policies, and company updates</li></ul>Qualifications:<ul><li>Minimum Intermediate; Bachelor&rsquo;s/Graduate preferred</li><li>Strong written communication skills</li><li>Customer-oriented mindset with problem-solving ability</li><li>Previous customer service experience is a plus</li><li>Familiarity with CRM software &amp; MS Office (Excel) is a bonus</li></ul>Benefits:<ul><li>Night shift with allowance</li><li>Fixed performance-based incentive</li><li>Career growth in a dynamic team</li></ul>How to Apply: Send your CV to sadaaf9133@rex-d.comJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive

Reed

Customer Support Executive <ul> <li>Location: Hatfield</li><li>Job Type: Full-time</li></ul> My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company. Day-to-day of the role: <ul> <li>Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately.</li><li>Follow all support cases through to completion, providing regular updates to customers or distributors and escalating to a complaint if necessary.</li><li>Issue RMA numbers as required, following all remote fault diagnosis options explored.</li><li>Assist the credit control team by working with end users that require after-sales support but have overdue balances.</li><li>Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams.</li><li>Log, investigate and report on all customer complaints as per company procedures.</li><li>Monitor support cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions.</li><li>Collaborate with the Product Lab team to provide technical guidance to the Customer Support team.</li><li>Obtain, develop, retain and provide company responses to customers' escalated issues.</li><li>Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or information.</li><li>Provide assistance to the product development team in the verification and validation of new product designs/software features.</li></ul> Required Skills & Qualifications: <ul> <li>Proven experience in customer support or a similar role, preferably in a technical field.</li><li>Strong knowledge of company products and up-to-date testing techniques.</li><li>Excellent communication and documentation skills.</li><li>Ability to manage multiple tasks and maintain attention to detail.</li><li>Experience in handling customer complaints and providing solutions.</li><li>Familiarity with creating and maintaining logs and reports.</li></ul> Benefits: <ul> <li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Supportive and collaborative work environment.</li><li>20 days holiday</li><li>Healthcare</li></ul>

Redcube Technologies LLC

About UsTekhero is a rapidly growing e-commerce and apparel company with its own manufacturing operations. We cater to customers across the USA, UK, Canada, and Australia, focusing on premium products, timely service, and excellent customer support.Position OverviewWe are looking for a Customer Support Executive who is confident, professional, and fluent in English. The selected candidate will handle customer service through calls, emails, chats, and social media, ensuring smooth and positiveinteractions with international customers.Key Responsibilities<ul><li>Provide customer service through phone calls, email, live chat, and messaging platforms.</li><li>Handle inquiries related to orders, shipping updates, returns, exchanges, and product details.</li><li>Maintain a high level of professionalism and customer satisfaction.</li><li>Coordinate with production, dispatch, and operations teams for order updates.</li><li>Maintain accurate records of customer interactions in the system.</li><li>Resolve escalated or complex customer issues in a timely manner.</li><li>Assist customers with product guidance and order placement when needed.</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent English communication skills (both spoken and written).</li><li>Confident in handling international customer calls.</li><li>Minimum 1-2 years of customer support experience (e-commerce experience preferred).</li><li>Strong problem-solving skills and the ability to multitask.</li><li>Patience, positive attitude, and ability to work under pressure.</li><li>Basic understanding of e-commerce order processing is a plus.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Medical Insurance</li><li>15 Sick + 15 Casual Annual Paid Leaves</li><li>In-house subsidized meals</li><li>Performance-based increments</li><li>Supportive and growth-focused work environment</li></ul>How to ApplySend your CV to Hyder@tekhero.pkwith the subject line:<ul><li>&ldquo;Application for Customer Support Executive&rdquo;</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Karban Environtech

Job Overview:We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing excellent customer service and ensuring customer satisfaction by addressing and resolving inquiries and issues. The ideal candidate has strong communication skills, a passion for helping others, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:Deliver a Customer-First Experience:<ul><li>Treat every customer interaction as a priority. Ensure quick, professional, and courteous responses that reflect Karban&rsquo;s values of innovation, reliability, and care.</li></ul>Multi-Channel Customer Support:<ul><li>Manage and respond to customer queries across WhatsApp, phone calls, emails, SMS, and chat. Maintain consistency and quality of support across all platforms.</li></ul>Issue Understanding &amp; Resolution:<ul><li>Understand both technical and non-technical issues, provide accurate solutions, and troubleshoot proactively to reduce downtime for customers.</li></ul>CRM Data Management:<ul><li>Log all support interactions in the CRM system with 100% accuracy. Keep records updated with current status, follow-ups, escalations, and resolutions.</li></ul>Own Every Case:<ul><li>Take end-to-end ownership of support tickets. Ensure timely closure, internal coordination, and customer feedback loop completion.</li></ul>Coordinating With Service Agencies:<ul><li>Communicate with external service engineers, partners, and technicians to ensure timely onsite visits, installations, or repairs. Track job completion status.</li></ul>Documentation &amp; Paperwork:<ul><li>Handle service reports, installation forms, and warranty documentation professionally and accurately. Ensure all paperwork is collected and filed digitally.</li></ul>Customer Follow-Ups &amp; Satisfaction:<ul><li>Conduct follow-ups to ensure issue resolution, track satisfaction levels, and implement learnings from feedback received.</li></ul>Maintain Service SLAs:<ul><li>Track ticket timelines and ensure all support cases are resolved within the defined turnaround time. Escalate proactively in case of delays.</li></ul>Internal Team Collaboration:<ul><li>Coordinate with product, logistics, sales, and R&amp;D teams to communicate customer issues and gather updates or solutions.</li></ul>Knowledge Sharing &amp; Learning:<ul><li>Continuously update internal knowledge bases (FAQs, troubleshooting guides) and actively participate in learning sessions.</li></ul>Excel &amp; Data Reporting:<ul><li>Use Excel to analyze support data, generate weekly and monthly reports, identify recurring issues, and assist in process improvements.</li></ul>Support Customer Onboarding:<ul><li>Help new users understand product features, installation procedures, maintenance tips, and general product use.</li></ul>Track and Report Trends:<ul><li>Identify patterns in customer complaints and report them for product or process improvement.</li></ul>Proactive Communication:<ul><li>Send alerts or updates to customers regarding deliveries, installations, filter replacements, and AMC renewals via WhatsApp or email.</li></ul>Uphold Karban&rsquo;s Service Promise:<ul><li>Represent the Karban brand with professionalism, empathy, and a solutions-oriented mindset at every customer touchpoint.</li></ul>Requirements:<ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Proven customer support experience or experience as a client service representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Customer-focused and ability to adapt/respond to different types of characters.</li><li>Proficiency in English.</li></ul>Working Conditions:Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.What we offer:<ul><li>Competitive salary &amp; benefits.</li><li>Professional growth opportunities.</li><li>Inclusive &amp; collaborative culture.</li><li>Sick, casual and privilege leaves.</li></ul>Job Type: Full-timePay: &#8377;300,000.00 - &#8377;420,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

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