customer support

Uma Ornaments

Customer Support Assistant &ndash; Uma OrnamentsRole: Handle customer queries, process orders, provide product info, and ensure excellent service. Coordinate with production &amp; logistics for timely deliveries.Requirements:<ul><li>2+ years in customer support (jewellery industry preferred)</li><li>Strong English communication (written &amp; verbal)</li><li>Proficient in MS Office &amp; customer management systems</li><li>Problem-solving &amp; customer-focused mindset</li></ul>Preferred: Knowledge of jewellery products and manufacturing processes.Interested? Send your CV to hr@umaornaments.com or Whatapp CV on 88280 07902Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Health insurance</li><li>Internet reimbursement</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: In person

Customer Support

Ceetoo Tech Solutions

Sales Representative Office Timings: 9:00 PM to 5:00 AM night shift Location: Garden Town, Lahore Job Type: Full-Time Urgent HiringJob Description: We are urgently hiring more than 20 Sales Representatives for our office in Garden Town, Lahore. The ideal candidate must have strong communication skills, confidence, and the ability to work in a fast-paced environment. Candidates willing to work night shifts are strongly encouraged to apply.Responsibilities:<ul><li>Make outbound calls to potential customers</li><li>Convert leads into sales through effective communication</li><li>Maintain follow-ups with clients to ensure satisfaction</li><li>Achieve assigned monthly and weekly targets</li><li>Update customer information in the CRM system</li><li>Work closely with the team to improve performance and achieve goals</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal communication skills</li><li>Ability to work the night shift (mandatory)</li><li>Target-oriented mindset</li><li>Fresh and experienced candidates are welcome</li><li>Basic computer knowledge is a plus</li></ul>Benefits:<ul><li>Competitive salary with performance-based commissions</li><li>Monthly bonuses</li><li>Growth and promotion opportunities</li><li>Supportive and professional work environment</li></ul>How to Apply: Interested candidates can send their CV via WhatsApp 03174077149 or visit our office in Garden Town, Lahore for a walk-in interview.Job Type: Full-timePay: Rs30,000.00 - Rs70,000.00 per monthWork Location: In person

Customer support

Reed

Customer Support Executive <ul> <li>Location: Hatfield</li><li>Job Type: Full-time</li></ul> My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company. Day-to-day of the role: <ul> <li>Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately.</li><li>Follow all support cases through to completion, providing regular updates to customers or distributors and escalating to a complaint if necessary.</li><li>Issue RMA numbers as required, following all remote fault diagnosis options explored.</li><li>Assist the credit control team by working with end users that require after-sales support but have overdue balances.</li><li>Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams.</li><li>Log, investigate and report on all customer complaints as per company procedures.</li><li>Monitor support cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions.</li><li>Collaborate with the Product Lab team to provide technical guidance to the Customer Support team.</li><li>Obtain, develop, retain and provide company responses to customers' escalated issues.</li><li>Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or information.</li><li>Provide assistance to the product development team in the verification and validation of new product designs/software features.</li></ul> Required Skills & Qualifications: <ul> <li>Proven experience in customer support or a similar role, preferably in a technical field.</li><li>Strong knowledge of company products and up-to-date testing techniques.</li><li>Excellent communication and documentation skills.</li><li>Ability to manage multiple tasks and maintain attention to detail.</li><li>Experience in handling customer complaints and providing solutions.</li><li>Familiarity with creating and maintaining logs and reports.</li></ul> Benefits: <ul> <li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Supportive and collaborative work environment.</li><li>20 days holiday</li><li>Healthcare</li></ul>

Customer Support Executive

Entitle Elegance Pvt. Ltd.

About the Role: We are looking for a proactive, empathetic, and detail-oriented Customer Support Executive to manage customer queries and complaints across social media, email, calls, and WhatsApp. The ideal candidate should have strong written and verbal communication skills with a problem-solving mindset and the ability to handle customers politely and professionally.Key Responsibilities:<ul><li>Respond to customer queries on Instagram, Facebook, and other platforms in a timely, brand-aligned tone.</li><li>Handle customer emails related to order status, returns, complaints, exchanges, and general inquiries.</li><li>Manage customer support over calls and WhatsApp, ensuring quick responses, proper call etiquette, and clear communication.</li><li>Coordinate with warehouse, logistics, and internal teams to resolve issues and ensure complete closure of customer concerns.</li><li>Maintain a daily tracker of complaints, resolutions, TAT, and escalations.</li><li>Identify and report recurring customer concerns to improve overall service quality and internal processes.</li><li>Ensure high customer satisfaction and maintain professionalism in every interaction.</li></ul>Requirements:<ul><li>Excellent written and verbal communication skills with strong customer empathy.</li><li>Basic understanding of e-commerce operations (orders, returns, exchanges, delivery timelines, etc.).</li><li>Prior experience in handling social media DMs, emails, calls, or WhatsApp-based support is a strong plus.</li><li>Ability to multitask, stay organized, and remain calm in high-pressure or high-volume situations.</li><li>Familiarity with Gmail, Meta Business Suite, Shopify, and basic CRM tools is preferred.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;22,000.00 per monthAbility to commute/relocate:<ul><li>Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Required)</li></ul>Work Location: In person

Job Description We are seeking a dedicated and customer-oriented Customer Support Assistant to join our team at Uma Ornaments. The ideal candidate will be responsible for ensuring smooth communication between the company and its customers, addressing inquiries, processing orders, and providing exceptional service. The role requires a strong ability to multitask and maintain excellent customer relations in a fast-paced jewellery manufacturing environment.Key Responsibilities:&middot; Customer Inquiries: Handle customer queries via phone, email, and in-person with a focus on resolving issues and providing product information.&middot; Order Management: Assist with order processing, including entry and tracking of customer orders in the system.&middot; Product Information: Provide accurate details about product availability, pricing, and specifications to customers.&middot; Complaint Resolution: Address customer complaints or concerns, ensuring timely and satisfactory resolutions.&middot; Coordination: Work closely with the production and logistics teams to ensure timely delivery of products.&middot; Customer Feedback: Collect and relay customer feedback to improve service and product offerings.Required Skills &amp; Qualifications:&middot; Proven experience in a customer support role, preferably within the jewellery industry.&middot; Strong communication skills (both written and verbal) in English.&middot; Ability to work in a fast-paced, high-pressure environment.&middot; Proficiency with customer management systems and MS Office Suite.&middot; Strong problem-solving abilities and a customer-focused mindset.Preferred Qualifications:&middot; Knowledge of jewellery products, design, and manufacturing processes.&middot; Experience in the jewellery industry or a similar field.Benefits:&middot; Competitive salary.&middot; Opportunities for career growth and skill development.&middot; Work in a well-established and reputed jewellery firm.WhatsApp Cvon 88280 07902 or email hr@umaornaments.comJob Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Metaspace Technologies Pvt. Ltd.

Job Description &ndash; Customer Support ExecutiveCompany: LuxLace Luxury Pvt. Ltd.Location: Sector 4, NoidaNearest Metro Station: Sector 16About the Role:LuxLace Luxury Pvt. Ltd. is looking for a dynamic and customer-oriented Customer Support Executive to provide exceptional service to our clients. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to handle customer queries across multiple platforms.Key Responsibilities:Handle inbound and outbound customer calls, emails, and chats.Resolve customer queries related to orders, products, payments, and returns.Maintain accurate records of customer interactions and feedback.Coordinate with internal teams (Sales, Logistics, Operations) to ensure timely resolution.Provide product information and guide customers throughout the buying process.Follow company guidelines and ensure high-quality customer experience.Handle escalations professionally and maintain customer satisfaction.Requirements:Minimum 6 months to 2 years of experience in customer support (E-commerce experience preferred).Excellent verbal and written communication skills.Ability to multitask and work in a fast-paced environment.Basic computer knowledge (MS Office, CRM tools).Problem-solving attitude and patience while handling queries.Immediate joiners preferred.Work Details:Job Type: Full-timeLocation: Sector 4, NoidaNearest Metro: Sector 16Working Days: 6 Days (Mon&ndash;Sat)Shift: 10 am to 7 pmWhy Join Us:Friendly and growth-oriented work environmentOpportunity to work with a premium luxury brandCareer growth and learning opportunitiesJob Type: Full-timePay: &#8377;18,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Customer support executive

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

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Customer Support

Customer support

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer support executive

Customer Support Executive