customer support

Pakpace

We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide appropriate solutions</li><li>Handle complaints and escalate complex issues to the relevant department when necessary</li><li>Maintain detailed records of customer interactions and transactions</li><li>Follow up with customers to ensure issue resolution</li><li>Provide product and service information to customers</li><li>Meet performance targets such as response time and customer satisfaction ratings</li><li>Maintain a positive and empathetic attitude toward customers at all times</li></ul>Requirements:<ul><li>Proven experience in customer service or a similar role (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>High school diploma or Bachelor&rsquo;s degree (preferred)</li></ul>Skills:<ul><li>Communication skills</li><li>Active listening</li><li>Patience and empathy</li><li>Time management</li><li>Conflict resolution</li><li>Teamwork</li></ul>Job Type: Full-timeWork Location: In personPay: Rs20,000.00 - Rs30,000.00 per hourWork Location: In person

Customer Support

Potato Logics

Job Title: Customer Support RepresentativeJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Location: Johar town, LahoreSalary package: Market competitiveEmail: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

DK Digital Solutions

Department: Customer Support Location: Gulshan-e-iqbal Salary Range: Rs. 60,000 &ndash; Rs. 70,000 per month Job Type: Full-Time Job Timing: 6:00 PM &ndash; 3:00 AM (Night Shift)Job Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a smooth customer experience through professional communication and timely support.Key Responsibilities:<ul><li>Respond to customer inquiries via call, email, and chat in a timely and professional manner.</li><li>Resolve product or service problems by clarifying the customer&rsquo;s complaint.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Follow up with customers to ensure their issues are resolved.</li><li>Coordinate with internal departments to provide accurate information.</li><li>Handle complaints, provide appropriate solutions, and ensure customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Meet daily and monthly performance targets.</li><li>Escalate complex issues to the relevant department when required.</li><li>Provide feedback to management regarding recurring customer concerns.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field (preferred).</li><li>1&ndash;3 years of experience in customer support or call center role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work in rotational shifts (if required).</li><li>Basic knowledge of CRM software and MS Office.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Executive

Qu Management Services FZCO

Anymove is an AI first logistics platform operating across Dubai, coordinating a professional fleet of vehicles for individuals and businesses.We are hiring two Customer Support Executives to manage booking enquiries, live job coordination and issue resolution. One position is preferably for an Arabic speaker to support a wider customer base.This role is critical to ensuring smooth move execution and high customer satisfaction.Key Responsibilities<ul><li>Handle customer calls, WhatsApp messages and email enquiries</li><li>Confirm bookings and provide job updates to customers</li><li>Monitor live moves and proactively inform customers of any delays</li><li>Coordinate with drivers and operations to resolve issues quickly</li><li>Escalate complex cases to the operations team when required</li><li>Maintain accurate CRM and booking records</li><li>Collect post job feedback and support service improvement</li><li>Support B2B clients with booking updates and coordination</li></ul>Requirements<ul><li>Fluent English required</li><li>Arabic speaking preferred for one position</li><li>Previous experience in customer service or logistics support preferred</li><li>Strong communication and problem solving skills</li><li>Ability to work under pressure in a fast paced environment</li><li>Comfortable using CRM systems and digital communication tools</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

FieldPulse

<div>
 
 The FieldPulse Customer Support team is looking for a talented individual with a passion for providing excellent customer support and an interest in technology. This is a unique opportunity for someone who wants to help scale and lead the customer support experience at FieldPulse. You will be the lead for our inbound chat, our customer support phone line, and our customer support email channel. This individual will be both an individual contributor and a player coach. You will also serve as the primary escalation point across all three channels.
 
 
 
 
 
 You will work directly with our Customer Support Manager in Dallas and partner closely with our remote global support teams. The ideal candidate learns quickly, communicates with empathy, stays patient under pressure, and thrives in a fast paced environment. You should be excited to coach others, handle escalations with grace, and help define what great customer support looks like at FieldPulse. This is an entry level or junior role with meaningful growth potential for someone who enjoys helping people and elevating the customer experience.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead Customer Support across chat, phone, and email
 </li>
 <li>
 Serve as the escalation point for all inbound support channels
 </li>
 <li>
 Set the example for strong communication, tone, and troubleshooting
 </li>
 <li>
 Work with the Customer Support Manager to provide light coaching and guidance
 </li>
 <li>
 Support and collaborate with team members across the globe
 </li>
 <li>
 Identify and diagnose customer issues and deliver clear, complete resolutions
 </li>
 <li>
 Navigate challenging conversations with patience and professionalism
 </li>
 <li>
 Help customers understand how FieldPulse features can support their business
 </li>
 <li>
 Use judgment to sense the client&rsquo;s mood through empathetic and patient behavior
 </li>
 <li>
 Monitor the service desk ticket queue and provide answers in order to ensure resolution to the client&rsquo;s inquiries
 </li>
 <li>
 Be proactive by picking up the phone and calling the client instead of relying solely on email communication
 </li>
 <li>
 Be responsible for the success of the company as a whole, must work well with others
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Quick learner with a general comprehension of technology
 </li>
 <li>
 Positive, friendly, and mature work attitude and enthusiasm for achieving excellence
 </li>
 <li>
 Ability to communicate clearly, both verbal and written
 </li>
 <li>
 Demonstrate self-confidence and comfort when communicating by phone
 </li>
 <li>
 Resourcefulness and flexibility
 </li>
 <li>
 Advanced judgment, negotiation, problem-solving skills, and ability to troubleshoot
 </li>
 <li>
 Highly organized, detail-oriented, team-centric, and a keen sense of urgency
 </li>
 <li>
 Efficiency through follow-up and organization
 </li>
 <li>
 Working knowledge of computers and ability to learn new software quickly
 </li>
 <li>
 Thrives in a dynamic environment with growing processes
 </li>
 <li>
 Self starter who takes initiative
 </li>
 </ul>
 
 
 
 
 
 Why You&rsquo;ll Love Working Here:
 
 
 <ul>
 <li>
 
 Impactful, Fast-Paced Startup Culture:
 
 Work on exciting projects that truly move the needle.
 </li>
 <li>
 
 Lunches Provided Monday&ndash;Friday:
 
 Delicious meals on us to fuel your day.
 </li>
 <li>
 
 Comprehensive Health Coverage:
 
 Medical insurance, plus dental &amp; vision benefits to keep you covered.
 </li>
 <li>
 
 Health &amp; Wellness Perks
 
 : Memberships to keep you feeling your best.
 </li>
 <li>
 
 401(k) Plan:
 
 Secure your future while you grow with us.
 </li>
 <li>
 
 Clear Path for Growth:
 
 Transparent career progression, professional development, and promotion opportunities.
 </li>
 <li>
 
 Paid Parental Leave:
 
 Support for you and your family when it matters most.
 </li>
 </ul>
</div>

Customer Support Specialist

Caregenix Solutions

Caregenix Solutions &ndash; Karachi Full-Time | Night Shift (7:00 PM &ndash; 4:00 AM) Salary: PKR 90,000 &ndash; 130,000/month Benefits: Fuel/Transport AllowanceAbout Caregenix SolutionsCaregenix Solutions is a leading healthcare IT company providing remote patient monitoring and support services for US-based healthcare providers. We are committed to delivering high-quality, tech-enabled healthcare support solutions.Job OverviewWe are hiring experienced Customer Support Representatives (CSRs) to join our night shift team. This role involves providing support to US clients in the healthcare sector. If you have 2&ndash;3 years of experience supporting US customers, we want to hear from you!Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat</li><li>Provide support for healthcare-related services and remote monitoring systems</li><li>Troubleshoot technical and non-technical issues</li><li>Document all interactions accurately in support tools</li><li>Work closely with internal teams to resolve issues efficiently</li><li>Maintain a high level of professionalism and empathy</li></ul>Qualifications<ul><li>2&ndash;3 years of CSR experience handling US-based clients (required)</li><li>Excellent English communication skills &ndash; both written and verbal</li><li>Ability to work night shifts (US-Hours)</li><li>Strong problem-solving and customer handling skills</li><li>Education: Intermediate or higher</li><li>Familiarity with CRMs and support platforms is a plus</li></ul>What We Offer<ul><li>Competitive salary: PKR 90,000 &ndash; 130,000/month</li><li>Fuel/transport allowance</li><li>Supportive work culture</li><li>Career growth in the healthcare IT sector</li><li>Paid training provided</li></ul>Job Type: Full-timePay: Up to Rs130,000.00 per monthApplication Question(s):<ul><li>Would you be able to manage night shift? (7pm-4am)/US Time zone?</li><li>What is your expected pay?</li></ul>Work Location: In person

One Hub solution

We are looking for a Customer Support Executive to manage customer inquiries for our clothing brand and office services. The role involves communicating with customers through WhatsApp, Instagram, phone calls, and email, answering their questions, and ensuring a smooth customer experience.Key Responsibilities<ul><li>Respond to customer inquiries via WhatsApp, Instagram, calls, and email</li><li>Provide information about products, orders, delivery, and returns</li><li>Handle order confirmations and customer follow-ups</li><li>Assist customers with product selection and basic queries</li><li>Maintain proper communication records</li><li>Coordinate with the team regarding orders and customer issues</li></ul>Requirements<ul><li>Good English and Urdu communication skills</li><li>Ability to handle multiple chats and calls</li><li>Basic knowledge of social media (Instagram / Facebook messages)</li><li>Basic computer and internet skills</li><li>Previous customer support experience is a plus</li></ul>Preferred Skills<ul><li>Experience with Shopify orders or eCommerce customer support</li><li>Good communication and problem-solving skills</li></ul>Benefits<ul><li>Fixed monthly salary</li><li>Friendly work environment</li><li>Opportunity to grow with the company</li></ul>How to ApplyInterested candidates can apply directly through Indeed or send their CV via WhatsApp.Pay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

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