customer support

EverWhite

<div><div><div>Benefits:</div>
<ul><li>SIMPLE IRA ( matching)</li>
<li>SIMPLE IRA</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>Dental insurance</li>
</ul></div><div><div>About EVERWhite 
EVERWhite is a premium manufacturer of high-quality dry-erase whiteboards, custom-printed boards, and visual communication products serving corporate, education, healthcare, and industrial clients nationwide. 
</div><div>Position Overview 
We are seeking a consultative, detail-oriented Customer Support &amp; Order Coordinator with experience in a manufacturing, industrial, or B2B environment. 
</div><div>In this role, you will be the point of contact for incoming website inquiries and phone leads, converting customer needs into accurate product quotes. You will collaborate directly with our internal graphic designer to translate rough customer ideas into finished custom whiteboards and proactively follow up to close orders and grow existing accounts. 
</div><div>Key Responsibilities</div>
<ul><li>Inbound Quoting &amp; Lead Response: Respond promptly to incoming phone calls and website inquiries from clients, evaluating their needs and providing accurate, competitive pricing quotes for standard and custom products.</li>
<li>Custom Design Coordination: Partner directly with our internal Graphic Designer on custom-printed board projects. Guide customers who call in with rough concepts, gather necessary details/specifications, and brief the designer on project vision.</li>
<li>Proactive Follow-Up &amp; Account Growth: Conduct outbound follow-up calls on open quotes to secure orders and periodically reach out to existing business accounts to foster ongoing relationships and uncover new opportunities.</li>
<li>Consultative Customer Support: Educate commercial clients, contractors, and institutional buyers on surface options, trim styles, framing, and custom graphic capabilities to help them select the right product.</li>
</ul>
<div> 
Qualifications &amp; Experience
</div><ul><li>Required Experience: 2&ndash;3+ years of inside sales, technical customer support, or project coordination experience within a manufacturing, B2B wholesale, building materials, or industrial environment.</li>
<li>Conceptual &amp; Spatial Thinking: Ability to listen to a customer's rough idea or sketch and translate it into actionable details for design and production teams.</li>
<li>Sales &amp; Service Mindset: Proactive, comfortable making outbound follow-up calls, and skilled at building rapport with B2B clients.</li>
<li>Cross-Departmental Collaboration: Proven experience acting as a bridge between customers and internal design or operations staff.</li>
<li>Software Proficiency: Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based inquiry tools.</li></ul> 
<div>
 
 
(Note: Candidates with strictly retail, hospitality, or B2C call center backgrounds without industrial, manufacturing, or custom product experience will not be considered.) 
 
Everwhite Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div></div>

Customer Support

Alpha Beta Partners Ltd (UK based company)

Introduction to CompanyEstablished in 1989, Metropolitan Warehouse &amp; Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white-glove delivery solutions.Job Specifications<ul><li>Time: 5:00 PM - 2:00 AM</li><li>Location: Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi</li><li>Job Type: Onsite - Full Time</li><li>Education: Bachelor&rsquo;s any field (Under Bachelor's CVS won&rsquo;t be entertained)</li><li>Experience: 2+ Year in US Sales/Support Customer Services</li><li>Skill Set: CRM. American Accent English</li></ul>Job Description<ul><li>Exceptional and clear communication skills in English are essential.</li><li>At least 2 or more years of experience working with US clients in a direct role.</li><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution.</li><li>Has good analytical and problem-solving skills to deal with difficult customers at times.</li><li>Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization.</li><li>Manage and prioritize multiple concerns simultaneously.</li><li>Strong grip on MS Excel and other customer support tools.</li><li>Collaborating with account management team to resolve issues in timely manner.</li></ul>Employee Benefits<ul><li>Market Competetive Salaries</li><li>Promotions &amp; Yearly increments (Based on Performance)</li><li>EOBI &amp; Gratuity</li><li>2 Yearly Bonuses</li><li>Medical Insurance (Employee, Spouce &amp; Children)</li><li>Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor)</li><li>Employee Social Activity Program (Tours, Office Celebrations, Team collaboration</li></ul>Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Executive

Rhea County School District

Position: Customer Support SpecialistJob Summary: We are seeking a friendly, customer-focused, and detail-oriented Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner.</li><li>Resolve customer issues by identifying problems, researching solutions, and following up to ensure customer satisfaction.</li><li>Process customer orders, returns, refunds, and account updates accurately.</li><li>Maintain detailed records of customer interactions using CRM software.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Educate customers about products, services, and company policies.</li><li>Monitor customer feedback and identify opportunities for service improvement.</li><li>Collaborate with internal teams to resolve customer concerns efficiently.</li><li>Meet or exceed customer satisfaction, response time, and performance targets.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; an associate's or bachelor's degree is a plus.</li><li>Previous experience in customer service, call center, or support roles preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency with Microsoft Office and customer relationship management (CRM) systems.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Positive attitude and a customer-first mindset.</li></ul>Preferred Skills:<ul><li>Experience with help desk or ticketing software.</li><li>Ability to remain calm under pressure and handle difficult situations professionally.</li><li>Strong teamwork and interpersonal skills.</li><li>Flexibility to work evenings, weekends, or shifts if required.</li></ul>Working Conditions:<ul><li>Full-time or part-time position.</li><li>Remote</li><li>May require shift work, including evenings, weekends, and holidays.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Retirement savings plan</li><li>Professional development and training opportunities</li><li>Career growth within the organization</li></ul>APPLY NOW!!!

Customer Support Specialist

DigitalPath, Inc.

<div>Digital Path Inc. Technical Customer Support
Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.
An ideal candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction. 
Objectives:<ul><li>
Provides courteous and professional customer service and technical support for our customers.</li><li>
Supports our field employees with technical and scheduling issues relating to installation or service appointments.</li><li>
Collaborate professionally with other employees to troubleshoot and advise on escalated or difficult matters.</li><li>
Track customer conversations and notes in our ticketing systems with accuracy and precision.</li><li>
Support the overall functions of the Call Center teams in alignment with the Company&rsquo;s core values and strategies.</li></ul>
Essential Job Functions
Note: Below is a general representation of the work involved with this position. Omission of a specific job function typical of this role does not release an employee from being required to perform tasks inherent to the job. Performance of lower-level duties or occasional reach assignments may be required at times.<ul><li>
Contribute to the overall functions of the Call Center teams in a manner consistent with the company's core values and strategic objectives.</li><li>
Promote a positive and collaborative work environment.</li><li>
Independently handle day-to-day assignments.</li><li>
Identifying problems and recommending changes.</li><li>
Provide courteous and professional customer service via phone or email.</li><li>
Handle difficult phone calls, appropriately escalating to others when necessary.</li><li>
Remain current on the latest changes and updates on practices and technology within the department and your skillset.</li><li>
Promptly respond to field employee requests, minimizing downtime and service disruptions.</li><li>
Collaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters.</li><li>
Maintain accurate records of customer conversations and notes in our designated ticketing systems.</li><li>
Align with quality and performance metrics, adhering to company policies, practices, and procedures.</li><li>
Addressing customer inquiries and concerns via phone calls and email responses.</li><li>
Problem solving and troubleshooting customer or network connectivity issues.</li><li>
Process payment and account change requests.</li><li>
Advise on products and services offered.</li><li>
Complete new account sign-ups.</li><li>
Diagnose and resolve technical issues.</li><li>
Research questions using available information resources.</li><li>
Advise users on appropriate actions to resolve problems.</li><li>
Follow standard and documented help desk/technical support procedures.</li><li>
Follow up on any open or unresolved matters to ensure complete resolution of issues.</li><li>
Resolve technical problems with LAN/WAN networks.</li><li>
Write service tickets, equipment upgrade tickets, and new installation tickets as needed.</li><li>
Efficiently schedule customer appointments to field employees.</li><li>
Inform management of recurring problems.</li><li>
Ask questions and actively listen to customers to determine root causes of issues.</li><li>
Guide customers through the troubleshooting process, equipping them with self-resolution steps for the future.</li><li>
Attends work on a regular and continuous basis.</li><li>
Performs other duties as assigned.</li></ul>
Minimum Requirements:<ul><li>
High School Diploma or equivalent.</li><li>
Must be able to work a standard full-time work schedule on-site at our business headquarters.</li><li>
Must have reliable transportation to arrive on time as scheduled.</li><li>
1+ year of technical support or related experience.</li><li>
1+ year customer service experience, preferably in a call center or similar capacity.</li><li>
Possess exceptional customer service and communication skills.</li><li>
Exhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor.</li><li>
Possesses knowledge of desktop and mobile based operating systems.</li><li>
Demonstrates exceptional critical thinking and problem-solving skills.</li><li>
Maintains a strong attention to detail.</li><li>
Ability to adapt quickly in a fast-paced work environment.</li><li>
Ability to learn and retain knowledge of services, hardware, and associated interfaces.</li><li>
New hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening.</li><li>
Must be able to type at a rate of at least 30 words per minute (WPM).</li></ul>
Additional Notes:<ul><li>
This position is full-time and on-site in a climate-controlled indoor office environment.</li><li>
Specific schedule to be established by supervisor aligned with the Call Center operating hours.</li><li>
Current operating hours Weekdays 7am-6pm and Weekends 8am-5pm, subject to change according to business needs.</li><li>
Physical requirements include sitting for extended periods of time, using repetitive motions including writing and keyboarding, use of hands to handle, control or feel objects, tools or controls. Requires near vision with or without correction to be able to see details at close range (within a few feet of the observer such as using a computer monitor). May on occasion require carrying, lifting, pushing and/or pulling objects up to 25 pounds.</li></ul>
Digital Path offers a comprehensive benefits program to all eligible employees. Benefits include:<ul><li>
Medical and Dental group insurance,</li><li>
Medical benefits available on the 1st of month after your start date.</li><li>
Life Insurance,</li><li>
Employee Assistance Program (EAP),</li><li>
Vision reimbursement program,</li><li>
Vacation, Holiday, and Sick pay,</li><li>
401k - 4% employer match,</li><li>
Free Residential Internet Service (if you reside in the coverage area),</li><li>
Our facilities include an on-site cafeteria with daily lunches and company lunches/parties.</li></ul> 

The pay range for this role is: 
18 - 20 USD per hour(Headquarters)</div>

Technical Customer Support

IBEX Global

ibex Pakistan is seeking enthusiastic and customer-oriented professionals to join our Global Customer Support team. In this role, you will assist international customers through voice and chat channels, ensuring exceptional service while maintaining professionalism and delivering a positive customer experience.Key Responsibilities<ul><li>Respond to inbound customer inquiries via voice calls and live chat.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues promptly and effectively.</li><li>Record and update customer interactions accurately in the CRM system.</li><li>Meet individual and team performance, quality, and productivity goals.</li><li>Escalate complex or unresolved issues to the relevant departments when required.</li><li>Deliver a seamless and professional customer experience during every interaction.</li></ul>Eligibility Criteria<ul><li>Minimum qualification: Matric/O Levels or equivalent (Bachelor's degree preferred).</li><li>Strong spoken and written English communication skills are essential.</li><li>An American or neutral English accent is preferred.</li><li>Good working knowledge of MS Office applications, particularly Excel and Word.</li><li>Ability to work efficiently in a fast-paced and target-driven environment.</li><li>Applicants must be at least 18 years of age and possess a valid CNIC.</li><li>Must be willing to work rotational evening and night shifts.</li></ul>Working Hours<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift consists of 9 working hours, including break time.</li><li>Shift schedules are assigned by the company based on operational requirements.</li><li>Employees are required to work late-night shifts as part of the rotation.</li></ul>Employee Benefits<ul><li>Comprehensive Medical Insurance with OPD Coverage</li><li>Provident Fund with investment opportunities</li><li>Annual Leave and Leave Encashment</li><li>Paid On-the-Job Training</li><li>Two Weekly Off Days</li><li>Modern Workplace with Ergonomic Furniture</li><li>Employee Referral Rewards</li><li>Annual Salary Increment</li><li>Company-Provided Transport Facility</li><li>Employee Loan Facility</li><li>Recognition and Appreciation Programs</li></ul>Become a part of ibex Pakistan's international customer support team and grow your career in a dynamic, performance-driven environment. If you have outstanding English communication skills and are comfortable working rotational shifts, we encourage you to apply today.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>What is your highest level of education?</li><li>How would you rate your English communication skills?</li><li>Our shifts are scheduled between 4:00 PM and 11:00 AM on a rotational basis. Are you available to work these hours?</li></ul>Work Location: In person

Global Customer Support

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

<div><div>Ever imagined saying, &quot;I helped launch the future of transportation&quot;?

We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.

We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you'll feel right at home here.

Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the &quot;Vay&quot; app from the Apple or Google Play store &amp; off you go!
<h4 class="jobSectionHeader">
What's happening at Vay</h4>
<ul><li>First to roll out vehicles in both Europe and the USA on public roads without a human being inside &amp; currently the 2nd largest commercial, driverless car fleet in the Western World.</li>
<li>We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.</li>
<li>We've completed 10's of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!</li>
<li>...And soon we'll be expanding across the US &amp; Europe</li>
</ul></div><h4 class="jobSectionHeader">Why this role is exciting</h4>

As the Customer Support Representative, you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.
<h4 class="jobSectionHeader">
What you'll be driving</h4>
<ul><li>Handle inbound customer contacts (calls, email, chat) during assigned shifts</li>
<li>Resolve issues related to bookings, billing, app usage, and vehicle access</li>
<li>Log and document all interactions accurately in our CRM</li>
<li>Follow escalation protocols for technical or operational issues</li>
<li>Meet or exceed KPIs including CSAT, FCR, and AHT</li>
<li>Flag recurring issues and contribute to process improvements</li>
</ul><h4 class="jobSectionHeader">What are we looking for</h4>
<ul><li>3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)</li>
<li>Clear and empathetic communicator, written and verbal</li>
<li>Comfortable working in a fast-paced, evolving environment with shifting priorities</li>
<li>Able to follow escalation processes consistently and document interactions accurately</li>
<li>Comfortable using digital tools &mdash; CRM and ticketing systems (Zendesk, Freshdesk, or similar)</li>
<li>Must be able to work on-site in Las Vegas, including shift work and weekends</li>
</ul><h4 class="jobSectionHeader">Why choose Vay</h4>

A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

 Huge scope for impact in a fast paced environment

 401(k) programme

 Health, Dental &amp; Vision Insurance

 All Vay team members receive 30% off their Vay rides

️&zwj;️ Wellness Hub free gym access &amp; wellness app subscriptions

️ Exclusive external discounts

 Regular team events throughout the year<div> 
For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.

We'd love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.

We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you.</div></div>

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