customer support

V-Edge Software Labs

Role: Customer Support - SupervisorJOB DESCRIPTION:<ul><li>Education: Diploma / Any degree.</li><li>Experience: 3-5 years of experience in Customer Support, Logistics or A Related Field.</li></ul>Required Characteristics:1. Proficiency in Oracle software &amp; Order Management Systems. 2. Proficiency in Microsoft 365 application including Word, Excel, PowerPoint &amp; Outlook. 3. Ability to prioritize tasks and manage multiple deadlines. 4. Good in communication skills.RESPONSIBILITIES:1. Identify and resolve issues related to orders, invoices, and shipments. 2. Collaborate with logistics and warehouse teams to ensure smooth order fulfilment. 3. Communicate with customers and internal teams regarding order status and issues. 4. Coordinate invoices and shipments with account managers, internal departments, and customers. 5. Ensure accurate documentation and timely order fulfilment.Job Type: Full-timePay: Up to &#8377;30,000.00 per monthWork Location: In person

Customer Support

Apex Fulfilment

Job Description:Apex Fulfilment is seeking a Customer Support Representative to join our dedicated team. You will play a crucial role in ensuring our customers receive top-notch support for their logistics needs.Key Responsibilities:<ul><li>Respond to customer queries through phone and chat.</li><li>Call customers for confirmation of every new order.</li><li>Address and resolve customer complaints effectively and efficiently.</li><li>Maintain accurate records of all customer interactions.</li><li>Prepare daily and weekly reports on customer service progress.</li><li>Collaborate with team members to improve the overall customer experience.</li></ul>Qualifications:<ul><li>Strong communication skills in English and Urdu.</li><li>Previous experience in customer service is preferred.</li><li>Excellent problem-solving skills and a friendly demeanor.</li><li>Ability to thrive in a fast-paced environment.</li><li>Join our team and help us provide exceptional support to our customers!</li></ul><ul><li>Timings: 11 AM &ndash; 8 PM</li><li>Days: Monday&ndash;Saturday</li><li>Location: Gulistan-e-Johar, Karachi (On-site)</li></ul>Job Type: Full-timePay: Rs25,000.00 per monthApplication Deadline: 15/10/2025

Rightways Air Logistics, Pvt Ltd

Customer Support Executive Job Description TemplateWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service .To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Customer Support Executive Responsibilities:<ul><li>Overseeing the customer service process.</li><li>Resolving customer complaints brought to your attention.</li><li>Creating policies and procedures.</li><li>Planning the training and standardization of service delivery.</li><li>Conducting quality assurance surveys with customers and providing feedback to the staff.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Maintaining a pleasant working environment for your team.</li></ul>Customer Support Executive Requirements:<ul><li>A bachelor&rsquo;s degree in administration or a related field.</li><li>A minimum of 6 Months experience.</li><li>Excellent interpersonal and written and oral communication skills.</li><li>Knowledge of CRM systems.</li><li>Computer skills (Excel knowledge is must)</li><li>Knowledge of mediation and conflict resolution techniques is preferable.</li></ul>Job Type: Full-timePay: &#8377;14,000.00 - &#8377;15,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Logistics: 1 year (Preferred)</li><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Support Executive

Stonefort Securities

<div>
 
 
 About Us:
 
 
 
 
 
 
 Stonefort Securities is a distinguished provider in the international financial services sector. With an established presence in the UAE, Mauritius, SVG and Saint Lucia, Stonefort Securities is well-positioned to meet the dynamic needs of its global clientele. The company offers advanced trading solutions, granting access to a wide range of asset classes including Forex, Commodities, Indices, Stocks and Contracts for Difference (CFDs), all seamlessly integrated within a sophisticated cross-margined trading framework.
 
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 
 Stonefort is looking for a dedicated and proactive
 
 Customer Service Executive
 
 to support initiatives and enhance client experience. This is a pivotal role where you will be part of our customer support team, ensuring consistent, high-quality service across multiple communication channels. You will be responsible for elevating the client experience, improving operational efficiency, and achieve excellence in customer support.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Oversee client inquiries and concerns, ensuring that responses are prompt, accurate, and aligned with company policies.
 </li>
 <li>
 Monitor client feedback across multiple channels (phone, email, live chat, social media) to proactively address issues and improve the customer experience.
 </li>
 <li>
 Collaborate with management and other departments to align customer service goals with broader company objectives.
 </li>
 <li>
 Ensure all client interactions comply with regulatory requirements and company policies, maintaining the highest standards of professionalism and ethical conduct.
 </li>
 <li>
 Assist clients in navigating trading platforms, managing account-related inquiries, and understanding product features.
 </li>
 <li>
 Support clients with platform technical issues, account registration, verification, and transaction processes, ensuring a seamless experience.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of in customer support within the Forex and CFDs industry, reputable broker or financial institution.
 </li>
 <li>
 Proficiency in Metaquotes Platforms (MetaTrader 4 and 5), along with a strong command of CRM systems and customer support tools.
 </li>
 <li>
 Fluency in English and Arabic (written and spoken) is essential;
 </li>
 <li>
 Strong Compliance Orientation, with thorough knowledge of regulatory requirements and a commitment to ethical standards.
 </li>
 <li>
 Ability to work as per a roster.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Competitive Salary.
 </li>
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 Opportunity to work in a fast-paced, dynamic financial environment.
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 Professional development, training, and career growth opportunities.
 </li>
 </ul>
</div>

IGarner System

Job Summary:The Customer Support Executive is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and problem-solving ability to deliver a positive customer experience.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain customer records by updating account information and service history.</li><li>Provide accurate information about products, services, policies, and procedures.</li><li>Escalate unresolved issues to the appropriate department or supervisor.</li><li>Track, manage, and resolve customer service tickets or cases.</li><li>Collect customer feedback and share insights with the management team for service improvement.</li><li>Support sales and operations teams by ensuring smooth customer interactions.</li><li>Meet performance targets such as response time, resolution time, and customer satisfaction scores.</li><li>Ensure compliance with company policies and service standards.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field (preferred).</li><li>Proven experience in a customer service or client-facing role (preferred but not mandatory for freshers).</li><li>Strong communication skills in English [and local language if applicable].</li><li>Proficiency in MS Office and customer service software (CRM tools like Zendesk, Freshdesk, HubSpot, etc.).</li><li>Ability to handle pressure and challenging situations calmly.</li><li>Excellent problem-solving and conflict-resolution skills.</li><li>Strong organizational and multitasking abilities.</li><li>Positive attitude, patience, and empathy.</li></ul>Key Competencies:<ul><li>Customer-oriented mindset</li><li>Professionalism and accountability</li><li>Team collaboration</li><li>Active listening and adaptability</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Social Donut

<div><div>Location: Goregaon (East) ,Mumbai (On-site)</div><div></div><h3 class="jobSectionHeader"> 
About Elver</h3><div>
Elver is a new-age headphones and audio accessories brand built for those who believe sound is more than just listening, it&rsquo;s an experience. We&rsquo;re scaling fast, and our commitment to customer delight is as strong as our passion for innovation.</div><h3 class="jobSectionHeader"> 
Role Overview</h3><div>
As a Customer Support Executive, you will be the first point of contact for our customers, ensuring their experience with Elver is smooth, supportive, and memorable. From handling queries and complaints to providing product guidance, you will play a key role in strengthening trust and loyalty with our growing community.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Respond to customer queries across channels (phone, email, chat, social media) with speed and empathy.</li><li>
Provide accurate product information, troubleshooting assistance and guidance.</li><li>
Resolve complaints effectively while maintaining a customer-first approach.</li><li>
Coordinate with internal teams (logistics, product, sales) to ensure timely solutions.</li><li>
Track and report recurring issues to help improve customer experience and product design.</li><li>
Maintain records of interactions and feedback in CRM tools.</li><li>
Go beyond problem-solving to create &ldquo;wow&rdquo; moments for customers.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor&rsquo;s degree or equivalent.</li><li>
0 - 2 years of experience in customer support</li><li>
Excellent communication skills in English (knowledge of Hindi/other regional languages is a plus).</li><li>
Strong problem-solving ability, patience, and empathy.</li><li>
Familiarity with CRM systems and support tools.</li><li>
Ability to multitask and handle pressure in a fast-paced environment.</li></ul></div><div></div>

Premio Travel and Tours

Job Description:We are looking for a friendly, detail-oriented Customer Support Officer to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience.Key Responsibilities:<ul><li>Respond to customer inquiries via email, phone, or chat in a timely and professional manner</li><li>Resolve product or service issues and escalate when necessary</li><li>Maintain accurate records of customer interactions</li><li>Provide feedback to improve customer experience</li><li>Work closely with other departments to ensure customer satisfaction</li></ul>Requirements:<ul><li>Strong communication and problem-solving skills</li><li>Previous experience in a customer support or similar role is a plus</li><li>Basic computer skills and ability to learn new software quickly</li><li>Patience, empathy, and a customer-first attitude</li><li>Ability to work independently and as part of a team</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Officer

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