customer support

IBEX Global

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

SMARTBENEFITS

Welcome to Your Next Adventure!Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.What You&rsquo;ll Get Your Hands On:<ul><li>Handle customer interactions across calls, chats, and emails with professionalism and empathy</li><li>Resolve issues related to orders, deliveries, payments, and product quality</li><li>Coordinate with operations, riders, and kitchen teams to ensure timely resolutions</li><li>Manage high volumes during peak hours (lunch &amp;amp; dinner) while maintaining service quality</li><li>Accurately log and track all customer interactions in CRM systems</li><li>Escalate complex cases and follow through until resolution</li><li>Maintain adherence to service standards, SLAs, and internal processes</li></ul>The Magic You Bring<ul><li>1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)</li><li>Fluent in Arabic &amp;amp; English (Khaleeji accent is preferred)</li><li>Strong communication skills&mdash;clear, calm, and customer-focused</li><li>Ability to handle pressure, multitask, and manage difficult conversations</li><li>Basic knowledge of CRM tools and computer systems</li><li>Flexibility to work in a 24/7 rotational shift environment</li></ul>Bonus Points if You Have:<ul><li>Experience in a high-growth startup or food delivery platform</li><li>Strong problem-solving mindset with a proactive approach</li><li>Familiarity with customer satisfaction metrics (CSAT, TAT, QA)</li></ul>Success Factors:<ul><li>Customer Satisfaction (CSAT)</li><li>First Contact Response (FCR)</li><li>Resolution Time (TTR)</li><li>Quality Assurance (QA) scores</li></ul>Inside Snoonu&rsquo;s UniverseSnoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.The Dream We&rsquo;re ChasingTo be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.The Quest We&rsquo;re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities.Our Everyday SuperpowersBe Customer Obsessed: &ldquo;Focus on the customer and all else will follow.&rdquo;Act with Integrity: &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;Be Curious and Creative: &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;Lead by Example and Take Ownership: &ldquo;Be the change you want to see and take ownership.&rdquo;Work Smart and Deliver Results: &ldquo;You can do more by doing less, better, and faster.&rdquo;It's All About People: &ldquo;Be a team player; together we are stronger.&rdquo;Perks &amp; Worklife Magic At SnoonuGlobal Vibes &ndash; Collaborate with a worldwide crew.Brain Boosters &ndash; Learning budgets, access to courses, and tools for your growth.Builder&rsquo;s Playground &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.Flexible Time Off &ndash; We take recharging seriously. Generous leave and wellness policies.Agile Everything &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.Great Place to Work&reg; CertifiedWe&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.Certified for ExcellenceOur ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.Beyond the Code: Giving Back MattersWe don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.Diversity Isn&rsquo;t Just a BuzzwordAt Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.Let&rsquo;s Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support

DK Digital Solutions

Job Title: International Customer Support Executive (Logistics Department)Location: Gulshan-e-Iqbal, Block 2, KarachiSalary: PKR 60,000 per monthWorking Hours: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob OverviewWe are seeking a skilled and experienced International Customer Support Executive for our Logistics Department. The ideal candidate will be responsible for handling international clients, managing shipment-related queries, and ensuring smooth communication between clients and internal operations teams.Key Responsibilities<ul><li>Handle international customer inquiries via email, calls, and chat</li><li>Provide real-time updates on shipments and logistics operations</li><li>Coordinate with internal logistics and operations teams for issue resolution</li><li>Manage complaints, delays, and escalation cases professionally</li><li>Maintain accurate records of customer interactions</li><li>Ensure high-quality customer service and client satisfaction</li><li>Follow company SOPs and service level agreements (SLAs)</li></ul>Requirements<ul><li>Minimum 2 years of experience in customer support (preferably logistics or international support)</li><li>Strong communication skills in English (written &amp; spoken)</li><li>Ability to work night shift (6 PM &ndash; 3 AM)</li><li>Experience in handling international clients is a plus</li><li>Good problem-solving and coordination skills</li><li>Ability to work under pressure and meet deadlines</li></ul>We Offer<ul><li>Professional working environment</li><li>Growth opportunities in logistics and international operations</li><li>Long-term career development potential</li></ul>Pay: Rs60,000.00 per monthWork Location: In person

Customer Support Executive

PEPLE PVT LTD

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, and chat in a timely manner</li><li>Handle complaints and provide appropriate solutions</li><li>Maintain accurate records of customer interactions</li><li>Coordinate with internal departments to resolve customer issues</li><li>Ensure customer satisfaction and build long-term relationships</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any discipline</li><li>Strong communication and interpersonal skills</li><li>Good problem-solving abilities</li><li>Proficiency in MS Office and CRM systems</li><li>Prior experience in customer service will be preferred</li></ul>Work Location: In person

Waldor Leather Co.

As an e-commerce brand, impeccable customer support is paramount to us. We are looking for an individual who knows how to handle both pre- and post-purchase queries. A quick learner who can effectively get around with our product catalog fast enough.You will be responsible for handling pre- and post-sales customer support through phone, chat, and email.- Respond to customer inquiries and provide accurate information about our product.- Excellent communication skills, both verbal and written.- Collaborate with internal teams to stay updated on product changes and improvements.- Previous experience in customer support or a related field is preferred.- Stay informed about our product to provide comprehensive and accurate information to customers.Office Location: DHA Phase 6, Lahore.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Highfy Private Limited

Customer Support ExecutiveCompany: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 60,000 &ndash; 65,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Female Only</li><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>09:00 AM &ndash; 06:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

Walee Technologies

Job Title: Customer Support Officer Location: (Islamabad , I9/2) Company: Hakeem Easy FinanceAbout Us: Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.Role Overview: We are looking for a Customer Support Officer to assist our customers via chat, email, and call support. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.Key Responsibilities:<ul><li>Respond to customer queries through chat, email, and calls in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul>Requirements:<ul><li>Good communication skills (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of MS Office or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in customer support is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul>Why Join Us:<ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul>Pay: Rs40,000.00 per monthWork Location: In person

Customer Support Officer

Search 10000+ Customer support jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 customer support jobs Near Me

Customer support

Customer Support

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Officer