customer support

IBEX Global

Job description:We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.}Requirements:1. Good written and verbal English Skills.2. Ability to work in the late nights and rotational shifts.3. IntermediateAdditional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per hourWork Location: In person

Customer Support

Kikidrop

Job Title: Head of Customer Success (Global) Location: Dubai, UAEDepartment: Customer Success / Account ManagementReporting To: Director/Customer SuccessEmployment Type: Full-timeRole OverviewAs the Head of Global Customer Success for Tookan, you will own the post-sale customer journey worldwide. You will lead, mentor, and scale a high-performing team of 8 Customer Success Managers (CSMs) and Account Managers (AMs) based in the UAE.Your mission is two-fold: ensure seamless, high-touch onboarding that drives immediate product adoption, and systematically unlock revenue growth through proactive upselling and cross-selling. This is a strategic leadership role requiring a blend of deep empathy for the customer, strong people management skills, and a sharp commercial mindset.Key Responsibilities1. Team Leadership &amp; People Management (30%)<ul><li>Manage &amp; Mentor: Lead and inspire the current team of 8 CSM/AM professionals, fostering a culture of accountability, continuous learning, and high performance.</li><li>KPI Tracking: Define, monitor, and report on team-wide and individual KPIs (e.g., Net Retention Rate (NRR), Churn Rate, Time-to-Value, and Expansion Revenue).</li><li>Resource Allocation: Optimize territory and account mapping for the global client base to ensure maximum customer coverage and satisfaction.</li></ul>2. World-Class Onboarding &amp; Time-to-Value (30%)<ul><li>Process Optimization: Refine and standardize the global onboarding playbook for Tookan to reduce implementation friction and accelerate Time-to-Value (TTV).</li><li>High-Touch Adoption: Ensure clients are fully utilizing Tookan&rsquo;s core functionalities (routing, dispatching, tracking) tailored to their specific industry needs.</li><li>Churn Prevention: Identify early warning signs of low adoption or friction during onboarding and implement swift intervention strategies.</li></ul>3. Revenue Generation: Upsell &amp; Cross-sell (40%)<ul><li>Commercial Strategy: Build and execute a structured account expansion framework to systematically identify upsell (higher tiers, more tasks/agents) and cross-sell (add-on modules, integrations) opportunities.</li><li>Revenue Accountability: Partner with the sales and product teams to hit net-revenue retention targets, turning the CS department into a major revenue-driving engine.</li><li>QBRs &amp; Executive Engagement: Lead Strategic Quarterly Business Reviews (QBRs) with key enterprise global accounts to align Tookan&rsquo;s roadmap with their evolving business goals.</li></ul>Required Experience &amp; Skills<ul><li>Experience: Experience in Customer Success or Account Management within the B2B IT SaaS space, with at least some experience in a leadership/people management role.</li><li>Domain Knowledge: Previous experience working with logistics software, last-mile delivery tech, field force management, or hyper-local marketplace SaaS (like Tookan) is highly preferred.</li><li>Proven Revenue Track Record: Demonstrated success in owning commercial targets, specifically driving account expansion, cross-selling, and renewal negotiations.</li><li>Global Mindset: Experience managing a global customer base across different time zones and cultural nuances from a centralized hub (UAE).</li><li>Analytical Skills: Strong ability to interpret data, build customer health scores, and turn usage analytics into actionable retention plans.</li><li>Communication: Exceptional English communication and presentation skills What We Offer</li><li>A competitive salary and performance-based bonuses tied to global NRR targets.</li><li>Opportunity to lead a core product division for a globally recognized SaaS brand.</li><li>Dynamic, multicultural work environment in the heart of Dubai.</li></ul>Pay: AED4,000.00 - AED5,000.00 per monthWork Location: In person

Virtual Post Solutions, Inc.

At VirtualPostMail, we are passionate about our job and our team. An important aspect of our company is that we strive for continuous growth for the company through nurturing professional and personal growth in our Team Members. As a whole, we empower one another by creating an environment that allows our employees to work with their unique strengths to hone their skills. We also challenge one another so that we can broaden our capabilities and outlook.We are a fast growing Commercial Mail Receiving Agency (CMRA) company that started in California. We provide mail solutions for clients around the world including small businesses, freelancers, consultants, and more. We have been in business for over 10 years and have expanded to Nevada, Delaware, Florida, and Texas in recent years. As our plans for expansion continue, we are looking for additions to our team nationwide!In this Entry Level Customer Support Assistant position, we&rsquo;re seeking someone who thrives in a team environment and is respectful, positive, and personable. You&rsquo;ll be working in a fast-paced environment where attention to detail is crucial. With our company&rsquo;s growth, we need people who are capable of adapting to change and willing to learn.You'll be working in a fast-paced but fun and friendly environment where your ideas and hard work are appreciated and recognized.Training will be provided for this position. We welcome diversity from all walks of life, and believe that our differences help grow a healthy, strong work community.For more information about our company, please visit our website: www.virtualpostmail.com* Please follow our application requirement listed at the bottom of this post.Key responsibilities for the Customer Support Assistant:<ul><li>Provide excellent customer service to all customers with a customer-comes-first attitude.</li><li>Customer Support will have to demonstrate the ability to write well professionally and work with different departments to resolve issues as they arise.</li></ul>Customer Support Assistant Responsibilities include:<ul><li>Responding to emails in a timely manner</li><li>Achieving quarterly customer satisfaction goal / score</li><li>Understanding how Operations flows</li><li>Mastering internal communication platforms</li><li>Being a well-rounded individual by mastering mail processing and data entry to understand our services and what is offered</li></ul>Qualities Required for Customer Support Assistant:<ul><li>Minimum typing speed of 60 WPM</li><li>Passion to continuously improve and learn</li><li>College education or currently enrolled in College</li><li>Must be passionate about communication or willing to learn</li><li>Must be able to solve problems and provide resolutions</li></ul>Customer Support Assistant Wage and Benefits:<ul><li>Full-Time Position</li><li>Wage: $17.00/hour</li><li>Remote Work</li><li>Work Hours: M-F 9 AM - 6 PM Pacific Time</li><li>Sick Leave</li><li>Vacation Time</li><li>Holiday Pay</li><li>Health Benefits Offered</li><li>401(k)</li></ul>How to apply for this position: Customer Support Assistant<ul><li>Provide us with your resume</li><li>Include a cover letter that highlights your writing ability in answering the following questions:</li><li>Are you able to work M-F 9 am - 6 pm Pacific Time?</li><li>What single project or task would you consider your most significant accomplishment in your career to date, and why?</li><li>Describe a situation in your job where you took initiative or proactive action.</li></ul>Job Type: Full-timePay: $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Remote

Customer Support Assistant

Magna Foodservice Limited

Join Our Team as a Customer Service Representative!Job Overview: As a Customer Service Representative, you will be the face of the company, responsible for providing exceptional service to our clients. You will be expected to resolve customer inquiries, handle complaints, and ensure customer satisfaction. This role requires excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Address customer complaints and resolve issues to ensure a positive experience.</li><li>Maintain a high level of product knowledge to assist customers effectively.</li><li>Record and track customer interactions, ensuring accurate and complete documentation.</li><li>Collaborate with other departments to resolve customer concerns.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Contribute to achieving department goals and key performance indicators (KPIs).</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in providing customer service.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>A self-starter with the ability to work independently and in a team.</li><li>Proficient in using CRM software and Microsoft Office.</li></ul>Job Location:I-8 Markaz, Islamabad (on-site)Job Type: Full-timeExperience:<ul><li>Customer Service Representative: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Executive

Crisis Prevention Institute

<div>Our Story: 
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we&rsquo;ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. 
 
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It&rsquo;s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:<ul><li>
Make a difference through your work &ndash; You&rsquo;ll be proud to tell your family and friends about what you do.</li><li>
Gain significant career experience only obtained within a fast-growing organization &ndash; Entry-level roles through executive leadership.</li><li>
Feel fulfilled and have fun &ndash; We work hard but make the time to build meaningful relationships and celebrate the wins.</li></ul>
The Role:
CPI&rsquo;s Customer Care department helps to drive top- and bottom-line growth by delivering the very best pre- and post-certification support and effortless customer experiences.
The Support Representative occupies a critical role within the Customer Support team as it delivers fast and accurate service to CPI&rsquo;s customers and Certified Instructors (CIs) via multiple channels. The Representative&rsquo;s (and team&rsquo;s) emphasis is on delivering &ldquo;effortless&rdquo; customer experiences and the highest levels of first contact resolution (FCR). The Representative provides complete responses to telephone and email inquiries and requests and works to quickly and effectively resolve their issues. The Representative demonstrates competence leveraging CPI&rsquo;s Customer Relationship Management (CRM) system, the Great Plains accounting system, and Customer Support&rsquo;s Knowledge Management System (KMS). The Representative also demonstrates a thorough knowledge of CPI&rsquo;s programs, events, policies, procedures, and PCI compliance standards. Last, the Representative generates leads that fuel the Instructor Certification Program (ICP) growth and high levels of CI renewals, improving retention and revenue. 
 
What You Get To Do Everyday:<ul><li>
Provide complete and accurate responses to customer requests arriving via telephone and email.</li><li>
Deliver quick and effective resolution to most issues.</li><li>
Process event registrations and product orders, including those that involve credit card payments.</li><li>
Place outbound calls as necessary to satisfy customer service requests and to secure information needed to complete registrations and product orders.</li><li>
As appropriate, generate leads and offer to register CIs in NCI Renewal events.</li><li>
Take the initiative to offer suggestions that improve customer experience, organizational growth, and operational efficiency.</li><li>
Consistently maintain a pattern of regular and predictable attendance, ensuring presence during all scheduled work hours and contributing to the overall efficiency and productivity of the team.</li><li>
Perform other position‑related duties as assigned.</li></ul>
Qualifications:<ul><li>
Highschool Diploma or GED</li><li>
Two or more years of work experience in the customer service industry</li><li>
English Language proficiency</li><li>
Compassionate individual</li><li>
Customer focused</li><li>
Strong analytical and problem-solving skills, with attention to detail</li><li>
Excellent verbal and written communication and effective listening skills</li><li>
Ability to learn and utilize technical learning</li><li>
Ability to prioritize time management skills efficiently</li><li>
Ability to work in a collaborative environment</li></ul>
Preferred Qualifications<ul><li>
Bachelors Degree</li><li>
Experience within a contact center environment</li><li>
Spanish or French language proficiency</li></ul>
What We Offer:<ul><li>
1st shift; Monday-Friday (9:30 a.m.-6:00 p.m.)</li><li>
$22.00/hr plus potential for an hourly increase after the successful completion of 90 days of employment</li><li>
Comprehensive benefits package</li><li>
401k</li><li>
PTO</li><li>
Health &amp; Wellness Days</li><li>
Paid Volunteer Time Off</li><li>
Continuing education and training</li><li>
Hybrid work schedule</li></ul>
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
pQ0PpWfON1</div>

Customer Support Representative

Beautenic Skincare Company

Main Focus:The Customer Support Officer will manage end-to-end customer communication and post-order coordination, ensuring smooth handling of inquiries, fulfilled orders, and courier/shipping coordination. The role is essential in delivering a seamless post-purchase experience and maintaining strong customer satisfaction.Key Performance Indicators (KPIs):<ul><li>Average response time on WhatsApp / Instagram / Email</li><li>Customer satisfaction score (reviews &amp; feedback)</li><li>Accuracy in handling fulfilled orders and dispatch updates</li><li>Timely processing of shipper advices and courier coordination</li><li>Resolution time for complaints, returns, and exchange requests</li><li>Reduction in pending or unresolved customer tickets</li><li>Repeat customer support engagement rate</li></ul>Key Responsibilities:<ul><li>Manage daily customer inquiries across WhatsApp, Instagram, and email</li><li>Provide real-time updates on order status including fulfilled orders, dispatched shipments, and delivery timelines</li><li>Prepare and manage shipper advices (dispatch notes) and coordinate with courier partners</li><li>Track shipments and proactively update customers on delays or delivery issues</li><li>Handle complaints, returns, and exchange requests professionally and efficiently</li><li>Ensure accurate communication of product details, policies, and order information</li><li>Maintain customer interaction logs and order tracking records</li><li>Coordinate with internal teams (warehouse, ecommerce, operations) for order fulfillment issues</li><li>Escalate complex cases to management when required</li><li>Maintain a consistent, polite, and brand-aligned communication tone</li></ul>Education:<ul><li>Minimum Bachelor&rsquo;s degree (any discipline)</li></ul>Experience:<ul><li>0&ndash;1 year experience in call center, customer support, or ecommerce support role</li></ul>Salary:<ul><li>PKR 35,000 per month</li></ul>Location:<ul><li>DHA, Karachi</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Coordinator

Falcon Ecom Solution

JOB SUMMARY: We are seeking applicants who have excellent communication and problem Solver.JOB DESCRIPTION:* Respond to customer queries in a timely and accurate way, via chat* Identify customer needs and help* Has Great Written Communication Skills* Engages Proactively* Multitasks Effectively* Asks Direct Relevant Questions* Quickly Identifies Pain PointEducation:Intermediate.Skills:Interpersonal &amp; Communication skills.Extrovert Personality.Problem-solving SkillsJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Search 10000+ Customer support jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 customer support jobs Near Me

Customer Support

Customer Support

Customer Support Assistant

Customer Support Executive

Customer Support Representative

Customer Support Coordinator

Customer Support Representative