customer support

Uma Ornaments

Customer Support Assistant &ndash; Uma OrnamentsRole: Handle customer queries, process orders, provide product info, and ensure excellent service. Coordinate with production &amp; logistics for timely deliveries.Requirements:<ul><li>2+ years in customer support (jewellery industry preferred)</li><li>Strong English communication (written &amp; verbal)</li><li>Proficient in MS Office &amp; customer management systems</li><li>Problem-solving &amp; customer-focused mindset</li></ul>Preferred: Knowledge of jewellery products and manufacturing processes.Interested? Send your CV to hr@umaornaments.comJob Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Health insurance</li><li>Internet reimbursement</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: In person

Customer Support

Hiring Talent

Hiring Customer Support Agent for a Canadian based Company in Karachi.Job Type: Full-time, onsiteTimings: 6 pm to 2 amExperience: 3 to 4 yearsLocation: PECHSKey Responsibilites:<ul><li>Make outbound calls to international clients regarding overdue payments and pending invoices.</li><li>Maintain polite, consistent, and effective communication with customers to ensure positive relationships.</li><li>Keep detailed records of all calls, commitments, and recovery outcomes.</li><li>Follow up regularly with customers who have made partial payments or promised payments.</li><li>Coordinate with the accounts and billing team to verify payment receipts and reconcile balances.</li><li>Generate daily and weekly call and recovery status reports.</li></ul>The ideal candidate should possess excellent English communication skills.Interested candidates may apply.Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working onsite from 6 pm to 2 am ?</li></ul>Experience:<ul><li>customer support: 3 years (Preferred)</li><li>accounts receivable: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

gusri solutions

Job Summary:We are seeking a dynamic and customer-oriented Customer Service &amp; Inside Sales Executive to join our team. This role involves handling customer queries across India, supporting lead conversions through effective communication, and maintaining data integrity via CRM tools. The ideal candidate should possess excellent communication skills, a sales-driven mindset, and a passion for delivering great service.Key Responsibilities:<ul><li>Handle PAN India inbound customer queries via calls and emails.</li><li>Make outbound calls to prospective leads and follow-ups as required.</li><li>Deliver exceptional customer service by resolving class-related issues and inquiries.</li><li>Share accurate schedules and batch details with customers in a timely manner.</li><li>Support the team with data entry and updating CRM systems.</li><li>Convert inquiries into enrolments through persuasive and customized sales pitches.</li><li>Follow up with warm leads and lapsed enquiries to increase conversions.</li><li>Meet and exceed weekly/monthly enrolment and conversion targets.</li><li>Maintain CRM records including lead status, call outcomes, and follow-up actions.</li><li>Prepare and share regular reports on lead quality, conversion trends, and feedback.</li><li>Collaborate with management to optimize the sales and customer service process.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proficient in English (written and spoken); strong sentence construction and grammar.</li><li>Ability to converse fluently in Hindi when required.</li><li>Strong telephone etiquette, communication, and interpersonal skills.</li><li>Basic to intermediate computer skills; familiarity with CRM systems preferred.</li><li>Working knowledge of MS Excel, including VLOOKUP and basic reporting.</li><li>Strong persuasion and negotiation abilities with a target-oriented approach.</li><li>Ability to manage objections and close sales effectively over the phone.</li><li>Comfortable working in a fast-paced, high-pressure environment.</li><li>Open to working overtime or flexible shifts as per business needs (compensated accordingly).</li></ul>Preferred Qualifications:<ul><li>Prior experience in call center, customer support, or tele-sales roles is a plus.</li><li>Knowledge of CRM tools (Zoho, Salesforce, or similar) is an advantage.</li><li>Previous experience in the education or training industry is desirable.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Growth opportunities within a fast-growing company</li><li>Supportive work environment and collaborative team culture</li></ul>Job Type: Full-timePay: &#8377;29,800.00 - &#8377;32,000.00 per monthBenefits:<ul><li>Paid sick time</li></ul>Application Question(s):<ul><li>Are you willing to relocate in Mumbai-Lower Parel?</li><li>How you handle customer query resolving?</li></ul>Experience:<ul><li>Customer support: 3 years (Preferred)</li></ul>Work Location: In person

The Leather Laundry

Job Responsibilities<ul><li>Establish long-standing and trusting connections by communicating professionally and empathetically with the clients.</li></ul><ul><li>Actively handle calls and meet preset performance standards.</li></ul><ul><li>Creating , maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance.</li></ul><ul><li>Maintain client interaction logs &amp; handle customer accounts through CRM software.</li></ul><ul><li>Follow communication protocols, rules, and policies</li></ul><ul><li>Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients.</li></ul><ul><li>Meeting sales targets and closing on leads as decided by sales team leads.</li></ul><ul><li>Escalate concerns to other departments if it&rsquo;s concerning other departments like operations or logistics or invoicing departments.</li></ul>Qualifications Requirement<ul><li>Bachelor&rsquo;s degree or equivalent education</li></ul><ul><li>2 years working experience or 1+ year experience in customer service , sales or client services / interactions</li></ul><ul><li>Good Proficiency in English ( spoken and written )</li></ul>Skills Requirement<ul><li>Proactive working attitude , quick learning ability and good problem solving skills.</li></ul><ul><li>Previous working experience with spreadsheets , data entry , customer service calls is an added advantage in your onboarding</li></ul><ul><li>Open to adapt to organizational changes</li></ul><ul><li>Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization</li></ul>Salary - Around 30-35K (little negotiable based on experience)Location - Mayur Vihar , DelhiJob Type - Full - Time / On-siteTimings - 10.00 am to 7.00 pm (Mon-Sat)Joining Type - ImmediateJob Types: Full-time, PermanentPay: &#8377;11,079.70 - &#8377;35,624.26 per monthEducation:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

/Customer Support

Karban Environtech

Job Overview:We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing excellent customer service and ensuring customer satisfaction by addressing and resolving inquiries and issues. The ideal candidate has strong communication skills, a passion for helping others, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:Deliver a Customer-First Experience:<ul><li>Treat every customer interaction as a priority. Ensure quick, professional, and courteous responses that reflect Karban&rsquo;s values of innovation, reliability, and care.</li></ul>Multi-Channel Customer Support:<ul><li>Manage and respond to customer queries across WhatsApp, phone calls, emails, SMS, and chat. Maintain consistency and quality of support across all platforms.</li></ul>Issue Understanding &amp; Resolution:<ul><li>Understand both technical and non-technical issues, provide accurate solutions, and troubleshoot proactively to reduce downtime for customers.</li></ul>CRM Data Management:<ul><li>Log all support interactions in the CRM system with 100% accuracy. Keep records updated with current status, follow-ups, escalations, and resolutions.</li></ul>Own Every Case:<ul><li>Take end-to-end ownership of support tickets. Ensure timely closure, internal coordination, and customer feedback loop completion.</li></ul>Coordinating With Service Agencies:<ul><li>Communicate with external service engineers, partners, and technicians to ensure timely onsite visits, installations, or repairs. Track job completion status.</li></ul>Documentation &amp; Paperwork:<ul><li>Handle service reports, installation forms, and warranty documentation professionally and accurately. Ensure all paperwork is collected and filed digitally.</li></ul>Customer Follow-Ups &amp; Satisfaction:<ul><li>Conduct follow-ups to ensure issue resolution, track satisfaction levels, and implement learnings from feedback received.</li></ul>Maintain Service SLAs:<ul><li>Track ticket timelines and ensure all support cases are resolved within the defined turnaround time. Escalate proactively in case of delays.</li></ul>Internal Team Collaboration:<ul><li>Coordinate with product, logistics, sales, and R&amp;D teams to communicate customer issues and gather updates or solutions.</li></ul>Knowledge Sharing &amp; Learning:<ul><li>Continuously update internal knowledge bases (FAQs, troubleshooting guides) and actively participate in learning sessions.</li></ul>Excel &amp; Data Reporting:<ul><li>Use Excel to analyze support data, generate weekly and monthly reports, identify recurring issues, and assist in process improvements.</li></ul>Support Customer Onboarding:<ul><li>Help new users understand product features, installation procedures, maintenance tips, and general product use.</li></ul>Track and Report Trends:<ul><li>Identify patterns in customer complaints and report them for product or process improvement.</li></ul>Proactive Communication:<ul><li>Send alerts or updates to customers regarding deliveries, installations, filter replacements, and AMC renewals via WhatsApp or email.</li></ul>Uphold Karban&rsquo;s Service Promise:<ul><li>Represent the Karban brand with professionalism, empathy, and a solutions-oriented mindset at every customer touchpoint.</li></ul>Requirements:<ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Proven customer support experience or experience as a client service representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Customer-focused and ability to adapt/respond to different types of characters.</li><li>Proficiency in English.</li></ul>Working Conditions:Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.What we offer:<ul><li>Competitive salary &amp; benefits.</li><li>Professional growth opportunities.</li><li>Inclusive &amp; collaborative culture.</li><li>Sick, casual and privilege leaves.</li></ul>Job Type: Full-timePay: &#8377;300,000.00 - &#8377;420,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

Customer Support Executive

Reed

Customer Support Executive <ul> <li>Location: Hatfield</li><li>Job Type: Full-time</li></ul> My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company. Day-to-day of the role: <ul> <li>Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately.</li><li>Follow all support cases through to completion, providing regular updates to customers or distributors and escalating to a complaint if necessary.</li><li>Issue RMA numbers as required, following all remote fault diagnosis options explored.</li><li>Assist the credit control team by working with end users that require after-sales support but have overdue balances.</li><li>Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams.</li><li>Log, investigate and report on all customer complaints as per company procedures.</li><li>Monitor support cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions.</li><li>Collaborate with the Product Lab team to provide technical guidance to the Customer Support team.</li><li>Obtain, develop, retain and provide company responses to customers' escalated issues.</li><li>Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or information.</li><li>Provide assistance to the product development team in the verification and validation of new product designs/software features.</li></ul> Required Skills & Qualifications: <ul> <li>Proven experience in customer support or a similar role, preferably in a technical field.</li><li>Strong knowledge of company products and up-to-date testing techniques.</li><li>Excellent communication and documentation skills.</li><li>Ability to manage multiple tasks and maintain attention to detail.</li><li>Experience in handling customer complaints and providing solutions.</li><li>Familiarity with creating and maintaining logs and reports.</li></ul> Benefits: <ul> <li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Supportive and collaborative work environment.</li><li>20 days holiday</li><li>Healthcare</li></ul>

SCO2PA ALANNA PRIVATE LIMITED

Job Description &mdash; Customer Support ExecutiveCompany: SCO2PA ALANNA Private LimitedLocation: Bhopal (Work From Office)Job SummaryWe are seeking a dedicated and skilled Customer Support Executive to manage customer interactions and ensure a seamless post-purchase service experience. You will be the primary point of contact for handling customer inquiries, troubleshooting issues, addressing complaints, and ensuring customers feel valued at every step. The ideal candidate will possess strong communication abilities, empathetic listening skills, and a proactive approach to creating customer delight. This role also involves ensuring efficient resolution of return-related queries while minimizing RTO (Return to Origin) costs.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries across multiple communication channels including phone, email, live chat, and social media.</li><li>Understand and assess customer needs to provide accurate information and effective solutions.</li><li>Resolve complaints by gathering relevant facts, analyzing issues, and implementing suitable resolutions.</li><li>Collaborate with internal teams to handle escalated or complex concerns efficiently.</li><li>Maintain detailed records of all interactions to ensure proper documentation and follow-ups in the CRM system.</li><li>Provide customers with product knowledge, troubleshooting support, and post-sales guidance.</li><li>Assist with order-related concerns including placements, returns, refunds, exchanges, and status tracking in alignment with company policies.</li><li>Proactively contribute ideas to improve customer satisfaction, service quality, and operational efficiency.</li><li>Stay updated with product enhancements, policies, and industry trends to better support customer queries.</li><li>Handle and resolve post-order queries effectively to minimize RTO and enhance logistics coordination.</li></ul>Requirements<ul><li>Prior experience in customer support or a related role, preferably in a fast-paced environment.</li><li>Excellent verbal and written communication skills with the ability to simplify complex information.</li><li>Strong problem-solving abilities and analytical thinking.</li><li>Ability to multitask and manage time while handling multiple inquiries simultaneously.</li><li>High level of attention to detail, accurate documentation, and strong organizational skills.</li><li>Positive mindset with a genuine passion for delivering exceptional customer service.</li><li>Experience in coordinating return order tracking and reducing RTO-related issues is an added advantage.Note: Work from office with their own laptop.</li></ul>How to ApplySend your resume and portfolio to: ankesh@alanna.co.inJob Types: Full-time, PermanentPay: From &#8377;15,000.00 per monthExperience:<ul><li>Customer relationship management: 1 year (Required)</li></ul>Work Location: In person

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Customer Support

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Customer Support Executive

Customer Support Executive

Customer Support Executive