customer support lead

AlGooru

<div>AlGooru is hunting for the next generation of Support talents!
We&rsquo;re looking for a Customer Support Lead
 A bit about us
AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.
 Main responsibilities<ul>
<li>
Build the Customer Support department from (almost) scratch.</li>
<li>Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li>
<li>Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li>
</ul>
 A day in your life
Strategic Planning and Roadmap Execution 
<ul>
<li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li>
</ul>
Customer Operations, Analysis &amp; Reporting 
<ul>
<li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul> 

Customer Experience, Escalations &amp; Brand Representation 
<ul>
<li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li>
</ul>
Requirements
 Experience needed<ul>
<li>
3+ years of experience leading Customer Support teams in a B2C environment, with clear ownership of service quality and customer experience.
</li><li>3+ years in customer relationship leadership, with a strong understanding of customer behavior and post-sales journeys.
</li><li>Hands-on experience with CRMs and customer communication tools (ideally HubSpot and MessageBird).
</li><li>Data-driven and metrics-focused, comfortable working with KPIs, SLAs, and OKRs to improve performance.
</li><li>Experience collaborating cross-functionally to translate customer feedback into operational or product improvements.
</li><li>Truly customer-obsessed, with a high bar for service quality and brand representation.</li>
</ul><ul><li>Our application process</li></ul><ul>
<li>
Screening &amp; Intro Call (5-10 mins)</li>
<li>Chemistry interview (15-30 minutes)</li>
<li>Technical interview (30-60 minutes)</li>
<li>Technical assessment</li>
<li>Vision-fit interview (60-90 minutes)</li>
<li>Offer extended to successful applicants</li>
</ul>
Benefits
 Role benefits<ul>
<li>Work from anywhere</li>
<li>Unlimited paid sick days</li>
<li>No clocking in/out</li>
<li>ESOP shares</li>
<li>Laptop fund</li>
<li>Fast promotions (like really fast)</li>
<li>Enjoy monthly Pizza Fridays</li>
<li>Learn anything online and expense it on us</li>
<li>Travel for company events and get reimbursed</li>
 </ul>How to gain extra Gooru points<ul>
<li>Demonstrate your entrepreneurial, hustling, and energetic spirit</li>
<li>Prove your ability to take full ownership of your role without the need to be micromanaged</li>
<li>Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.</li>
<li>Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

Confidential Government

<div>
 
 A leading
 
 semi-government entity
 
 in Saudi Arabia&rsquo;s is looking for skilled professionals to join its growing team. Headquartered in
 
 Riyadh
 
 , the organization plays a strategic role in supporting national development initiatives and driving long-term impact across key sectors.
 
 
 
 
 
 If you are looking for a meaningful career with an organization committed to
 
 sustainability, innovation, and industry excellence
 
 , this is your opportunity to be part of something impactful.
 
 
 
 
 
 
 Apply now and be part of a future-focused organization shaping tomorrow&rsquo;s success.
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The General Manager of Customer Experience will lead the development and execution of strategies and initiatives aimed at enhancing investment engagement and overall stakeholder experience. This role is responsible for supporting investors and government stakeholders, identifying opportunities for value-added services, and driving sustainable growth through the delivery of a world-class customer experience.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 1. Customer Journey &amp; Process Optimization
 
 
 <ul>
 <li>
 Map and optimize the end-to-end investor journey, including interactions with government entities, to identify key touchpoints that enhance the overall customer experience.
 </li>
 <li>
 Design and implement strategies to streamline processes, reduce friction points, and ensure a consistent experience across all stages of the investor lifecycle.
 </li>
 <li>
 Define Customer Experience Service Level Agreements (SLAs) and monitor performance KPIs in coordination with the Planning &amp; Performance team.
 </li>
 </ul>
 
 
 2. Customer Service Center Management
 
 
 <ul>
 <li>
 Lead the Customer Service Center to ensure timely, accurate, and effective resolution of inquiries, concerns, and feedback.
 </li>
 <li>
 Oversee the proper triaging and routing of inquiries to relevant Level 1 and Level 2 support teams.
 </li>
 <li>
 Establish and enforce service standards that deliver a responsive and positive experience for investors, citizens, and government or legal entities.
 </li>
 </ul>
 
 
 3. Customer Engagement &amp; Relationship Management
 
 
 <ul>
 <li>
 Develop and execute proactive engagement strategies across multiple channels to strengthen relationships with investors and government stakeholders.
 </li>
 <li>
 Implement tailored communication and structured feedback mechanisms to support long-term engagement and retention.
 </li>
 <li>
 Act as the primary relationship owner for key investor accounts.
 </li>
 </ul>
 
 
 4. Account Management &amp; Regulatory Interface
 
 
 <ul>
 <li>
 Support investors throughout the licensing and application lifecycle, acting as the main interface between investors and relevant regulatory and compliance teams.
 </li>
 <li>
 Ensure the collection of required declarations, follow up on outstanding dues or penalties, and keep investors informed of compliance-related matters.
 </li>
 <li>
 Enhance investor awareness of regulatory requirements, policy updates, and application-specific guidelines.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 Minimum Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Public Relations, or a related discipline is required.
 </li>
 <li>
 A master&rsquo;s degree preferably an MBA or an advanced qualification in Strategy or Customer Experience Management&mdash;is highly preferred.
 </li>
 <li>
 Minimum 14 years of experience in Customer Experience (CX), Account Management, or Business Development,
 
 with at least
 
 
 5 years in a senior leadership.
 
 </li>
 </ul>
</div>

General Manager Customer Experience

Syarah

<div>
 Syarah is on a mission to change how people buy cars in Saudi Arabia . We provide customers with a seamless, end-to-end digital car-buying experience&mdash;from browsing to delivery&mdash;all through an innovative online platform. Behind the scenes, we build powerful systems to manage sourcing, inspection, merchandising, financing, logistics, and more.
 
 
 Syarah is seeking an experienced Sales Manager to lead and scale retail car sales performance. The role is responsible for driving revenue, managing sales pipelines, improving conversion rates, and ensuring a high-quality customer experience across Syarah's digital automotive platform.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and manage retail car sales operations to achieve volume and revenue targets
 </li>
 <li>
 Own sales performance, pipeline management, and conversion optimization
 </li>
 <li>
 Work closely with marketing, pricing, and operations teams to execute sales campaigns
 </li>
 <li>
 Ensure competitive pricing and strong value propositions aligned with market trends
 </li>
 <li>
 Monitor sales KPIs and provide regular performance reports
 </li>
 <li>
 Manage escalations and ensure high customer satisfaction
 </li>
 <li>
 Collaborate with finance partners (banks, leasing) to support financing solutions
 </li>
 <li>
 Support expansion plans and new sales initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-10 years of experience in automotive sales
 </li>
 <li>
 Strong background in retail sales, dealerships, or automotive platforms
 </li>
 <li>
 Proven ability to manage targets, pipelines, and performance metrics
 </li>
 <li>
 Strong leadership, communication, and negotiation skills
 </li>
 <li>
 Good understanding of automotive finance and pricing
 </li>
 <li>
 Fluent in Arabic; good English is preferred
 </li>
 </ul>
</div>

Sales Manager - Retail Sales

<div>Syarah is on a mission to change how people buy cars in Saudi Arabia . We provide customers with a seamless, end-to-end digital car-buying experience&mdash;from browsing to delivery&mdash;all through an innovative online platform. Behind the scenes, we build powerful systems to manage sourcing, inspection, merchandising, financing, logistics, and more. 
Syarah is seeking an experienced Sales Manager to lead and scale retail car sales performance. The role is responsible for driving revenue, managing sales pipelines, improving conversion rates, and ensuring a high-quality customer experience across Syarah&rsquo;s digital automotive platform.
Key Responsibilities:
Lead and manage retail car sales operations to achieve volume and revenue targets. 
<ul><li><ul><li>
</li>Own sales performance, pipeline management, and conversion optimization. 
<li>
</li>Work closely with marketing, pricing, and operations teams to execute sales campaigns. 
<li>
</li>Ensure competitive pricing and strong value propositions aligned with market trends. 
<li>
</li>Monitor sales KPIs and provide regular performance reports. 
<li>
</li>Manage escalations and ensure high customer satisfaction. 
<li>
</li>Collaborate with finance partners (banks, leasing) to support financing solutions. 
<li>
</li><li>Support expansion plans and new sales initiatives.</li>
</ul></li></ul>
Requirements
5&ndash;10 years of experience in automotive sales. 
<ul><li><ul><li>
</li>Strong background in retail sales, dealerships, or automotive platforms. 
<li>
</li>Proven ability to manage targets, pipelines, and performance metrics. 
<li>
</li>Strong leadership, communication, and negotiation skills. 
<li>
</li>Good understanding of automotive finance and pricing. 
<li>
</li><li>Fluent in Arabic; good English is preferred.</li></ul></li></ul></div>

Koenig Solutions Ltd

Job Title: Business Development Manager (Inside Sales)Location: Permanent Work From Home Company: Koenig Solutions Pvt. Ltd. Industry: IT Training &amp; Certification VISA Status - Resident Only Job Role SummaryWe are seeking a high-performing, target-driven Business Development Manager with experience in B2B/B2C/IT/Cloud Sales. The ideal candidate will manage global client relationships, drive lead conversion, and contribute to revenue growth while ensuring excellent customer satisfaction.Key Responsibilities<ul><li>Convert qualified leads into customers and identify upselling opportunities.</li><li>Understand customer needs and provide tailored IT training solutions.</li><li>Conduct research on accounts and identify key stakeholders.</li><li>Build long-lasting client relationships and provide consistent follow-ups.</li><li>Collaborate with internal teams to drive customer success initiatives.</li><li>Mentor or support team members as needed.</li><li>Contribute to Koenig&rsquo;s automation initiatives through suggestions and testing.</li></ul>Requirements<ul><li>Proven experience in inside sales or customer success (preferably in IT training).</li><li>Strong communication skills &ndash; verbal and written.</li><li>Ability to influence and build credibility across all levels of the organization.</li><li>Goal-oriented, self-motivated, and creative.</li><li>Comfortable with CRM tools and automation platforms.</li><li>Ability to work independently in a remote setup.</li></ul>Mandatory RequirementFluency in Arabic and English (both spoken and written) is a must. This role involves global client interaction, including customers from the Middle East and North Africa regions.Job Type: Full-timeApplication Question(s):<ul><li>How much years of experience you have in B2B/ IT sales / Cloud Sales? Please specify.</li></ul>Experience:<ul><li>IT Sales Or Cloud Sales : 2 years (Required)</li><li>Lead Generation: 1 year (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Business Development Manager (B2B Sales - IT Sales Or Cloud Sales) - Residents Only

Evostel (Previously AQESA)

<div>
 
 
 About The Company :
 
 
 
 Evostel (previously AQESA), is part of the Ali Zaid Al Quraishi &amp; Brothers Company (AZAQ Group), a closed joint stock company with a diversified investment portfolio. The Group takes pride in its Saudi roots and has been successfully operating in the GCC region for over 60 years. The Group has long-established associations and strategic relationships with a number of well-known international names.
 
 
 
 
 
 
 Job Purpose
 
 
 
 Evostel is seeking an experienced Sales Representative in our Riyadh showroom. The ideal candidate will have strong technical expertise in electrical and mechanical products, hands on experience with leading global brands, and the ability to manage and motivate a showroom sales team. This role is responsible for driving showroom sales growth, improving customer experience, and supporting project-based opportunities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Showroom Management &amp; Leadership
 
 
 <ul>
 <li>
 Supervise and lead the showroom team to ensure high performance, discipline, and excellent customer service.
 </li>
 <li>
 Train and guide the team on product knowledge, sales techniques, and customer handling.
 </li>
 <li>
 Ensure proper planning, organization, and smooth daily operations of the showroom.
 </li>
 <li>
 Oversee product displays, merchandising standards, and stock availability.
 </li>
 </ul>
 
 
 
 
 
 Sales &amp; Customer Engagement
 
 
 <ul>
 <li>
 Drive sales for electrical and mechanical products through walk in customers, contractors, developers, and consultants.
 </li>
 <li>
 Actively pursue opportunities to increase showroom sales and meet monthly/quarterly targets.
 </li>
 <li>
 Provide technical support, product selection guidance, and detailed explanations to customers.
 </li>
 <li>
 Prepare quotations, follow up on leads, and close sales effectively.
 </li>
 <li>
 Support project inquiries and coordinate with the external sales team for large opportunities.
 </li>
 </ul>
 
 
 
 
 
 Product Expertise
 
 
 
 Strong working knowledge of the following brands/products is required:
 
 
 
 
 <ul>
 <li>
 
 ABB Products:
 
 Furse, Steel City, Red Dot, Liquid-Tight Flexible Conduits, Cable Glands, Cable Lugs
 </li>
 <li>
 
 Eaton Products:
 
 Crouse-Hinds Conduits &amp; Fittings, Eaton Breakers, Disconnect Switches
 </li>
 <li>
 
 Mechanical Products:
 
 GALA, LEDE, Hitachi
 </li>
 <li>
 
 Fire Alarm Systems:
 
 General understanding and sales capability in fire alarm product lines
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Market Awareness
 
 
 <ul>
 <li>
 Maintain accurate sales records, daily reports, and team performance updates.
 </li>
 <li>
 Monitor competitor activities, pricing trends, and market demand.
 </li>
 <li>
 Provide feedback to management on customer needs, product gaps, and opportunities.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience
 
 
 <ul>
 <li>
 3&ndash;7 years of experience in electrical and mechanical product sales, with at least 2 years in a supervisory or team lead role.
 </li>
 <li>
 Proven track record in showroom-based sales.
 </li>
 <li>
 Strong product knowledge in ABB, Eaton, Schneider, GALA, LEDE, Hitachi, and fire-alarm systems.
 </li>
 <li>
 Ability to manage, motivate, and train showroom staff.
 </li>
 <li>
 Strong communication, customer engagement, and negotiation skills.
 </li>
 <li>
 Electrical/Mechanical is preferred.
 </li>
 <li>
 Fluency in English; Arabic is an advantage.
 </li>
 </ul>
 
 
</div>

Sales Representative

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Explore 1625+ Customer support lead in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.

1625 customer support lead jobs IN Riyadh Saudi Arabia

Customer Support Lead

General Manager Customer Experience

Sales Manager - Retail Sales

Sales Manager - Retail Sales

Business Development Manager (B2B Sales - IT Sales Or Cloud Sales) - Residents Only

Sales Representative

Customer Care Manager