customer support lead

ACOUSTIEG

<div>
 Welcome to where every role drives real change. At ACOUSTIEG, we don't just offer jobs, we offer the chance to shape industries and transform communities. Join professionals who wake up knowing their work matters, solving challenges that impact millions. Founded in 2018, ACOUSTIEG is one of Saudi Arabia&rsquo;s leading companies in acoustic treatment and sound isolation. We deliver innovative solutions tailored to various sectors, from healthcare and education to residential and commercial projects. Ready to do work that matters? Explore our roles and join those making a real difference.
 
 
 Description
 
 
 Job Vacancy | شاغر وظيفي
 
 
 
 Operations &amp; Customer Support Lead
 
 
 قائد التشغيل ودعم العملاء
 
 
 
 Company
 
 : Chord Production
 
 
 
 Location:
 
 Dammam, Saudi Arabia
 
 
 
 الموقع:
 
 الدمام، المملكة العربية السعودية
 
 
 
 Employment Type
 
 : Full-time
 
 
 
 نوع العمل
 
 : دوام كامل
 
 
 
 Requirements
 
 
 
 &bull; Experience in operations, customer support, or administration (preferred)
 
 
 خبرة في التشغيل أو خدمة العملاء أو الإدارة (يفضل)
 
 
 &bull; Strong communication skills and professionalism with clients
 
 
 مهارات تواصل عالية واحترافية في التعامل مع العملاء
 
 
 &bull; Organized, responsible, and detail-oriented
 
 
 شخص منظم ومسؤول ويهتم بالتفاصيل
 
 
 &bull; Ability to multitask and work under pressure
 
 
 القدرة على إدارة عدة مهام والعمل تحت الضغط
 
 
 &bull; Basic knowledge of digital ads and marketing follow-up (preferred)
 
 
 معرفة أساسية بمتابعة الإعلانات والتسويق الرقمي (يفضل)
 
 
 &bull; Good skills in Google Sheets / Excel
 
 
 إجادة Google Sheets / Excel
 
 Roles And Responsibilities
 
 
 
 &bull; Manage daily business operations and ensure smooth execution
 
 
 إدارة التشغيل اليومي والتأكد من سير العمل بسلاسة
 
 
 &bull; Handle customer inquiries and respond to clients via phone calls and WhatsApp
 
 
 الرد على العملاء ومتابعة الاستفسارات عبر الجوال والواتساب
 
 
 &bull; Provide customer support and ensure client satisfaction
 
 
 متابعة خدمة العملاء وضمان رضا العميل
 
 
 &bull; Coordinate between internal team members and ensure tasks are completed correctly
 
 
 التنسيق بين الموظفين والتأكد من إنجاز المهام بالشكل الصحيح
 
 
 &bull; Monitor ongoing tasks and follow up on delivery deadlines
 
 
 متابعة المهام والتأكد من الالتزام بمواعيد التسليم
 
 
 &bull; Report operational issues and propose solutions to improve workflow
 
 
 رصد المشاكل التشغيلية واقتراح حلول لتحسين سير العمل
 
 
 &bull; Follow up on advertising campaigns and confirm performance and continuity
 
 
 متابعة الإعلانات والتأكد من أنها شغالة بشكل صحيح وتحقق المطلوب
 
 
 &bull; Support management with general administrative and operational tasks
 
 
 دعم الإدارة في المهام التشغيلية والإدارية العامة
 
</div>

Operations & Customer Support Lead

Zeitgeist Retail Private Limited

Job Summary:We are looking for an experienced and proactive Customer Care Team Lead to manage a small yet dynamic team of customer care representatives. The ideal candidate will have 4 &ndash; 6 years of experience in customer service, with proven skills in people management and escalation handling - preferably within, e-commerce, consumer products or D2C (Direct-to-Consumer) brands.Key Responsibilities:<ul><li>Team Management: Lead, support, and motivate a team of approx. 3 customer care representatives.</li><li>Escalation Handling: Take ownership of customer escalations and ensure effective, timely resolutions.</li><li>Performance Monitoring: Track team KPIs, SLAs, and quality metrics to ensure high performance.</li><li>Process Improvement: Identify service gaps and implement strategies for operational excellence.</li><li>Training &amp; Development: Conduct regular coaching sessions and skill-enhancement programs for the team.</li><li>Customer Experience: Maintain a customer-first approach, ensuring consistent and high-quality interactions across all touchpoints (voice, email, chat).</li><li>Cross-Functional Coordination: Collaborate with internal departments like sales, operations, logistics, and tech teams to resolve complex issues.</li><li>Reporting: Generate and present regular performance reports and customer feedback insights to management.</li></ul>Requirements:<ul><li>Prior experience in e-commerce or a comparable industry is essential for managing complex customer service operations.</li><li>Bachelor&rsquo;s degree in any discipline (MBA/PG preferred but not mandatory).</li><li>4&ndash;6 years of customer support experience, with at least 3 years in a manager or Team lead role.</li><li>Previous experience in a e-commerce domain is a plus</li><li>Strong interpersonal, leadership, and conflict-resolution skills.</li><li>Hands-on experience with Zoho Desk</li><li>Ability to multitask and thrive in a fast-paced, dynamic environment.</li><li>Excellent written and verbal communication skills.</li><li>Immediate joiners are preferred</li></ul>Preferred Qualifications:<ul><li>Background in Consumer Products or D2C eCommerce brands.</li><li>Experience in both pre-sales and post-sales customer support.</li><li>Data-driven approach to team management and process optimization.</li></ul>Job Type: Full-timePay: ₹30,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

inDrive

<div>
 
 
 Department:
 
 Global Customer Support
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 to be added
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the performance of the customer support team across all channels (chat, email, and calls if needed), including shift seniors.
 </li>
 <li>
 Conduct regular one-on-one meetings, provide feedback, and mentor team members.
 </li>
 <li>
 Ensure achievement of key service KPIs.
 </li>
 <li>
 Monitor service quality and analyze customer inquiries.
 </li>
 <li>
 Handle customer requests and support the team with complex and escalated cases.
 </li>
 <li>
 Recruit, onboard, and train new agents.
 </li>
 <li>
 Ensure compliance with schedules, discipline, and internal regulations.
 </li>
 <li>
 Analyze operational metrics and prepare performance reports.
 </li>
 <li>
 Work on process optimization and keep customer support scripts up to date.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 <ul>
 <li>
 At least 2 years of experience as a Manager/Supervisor in customer service or a contact center.
 </li>
 <li>
 Strong team management skills, including regular feedback, mentoring, and performance control.
 </li>
 <li>
 Experience working with service metrics, confident Excel skills, and strong analytical abilities.
 </li>
 <li>
 Fluency in Arabic and English is required.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to multitask, stress resilience, and strong attention to detail.
 </li>
 <li>
 Experience working with stakeholders and cross-functional teams.
 
 </li>
 </ul>
</div>

Customer Support Group Lead

HealthTrust Workforce Solutions

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the career opportunities as a Customer Support and Purchasing Lead you want with your current employer? We have an exciting opportunity for you to join HealthTrust Performance Group which is part of the nation's leading provider of healthcare services, HCA Healthcare.
SCHEDULE: Monday - Friday 8:30am - 5pm<h5 class="jobSectionHeader">
Benefits</h5>
HealthTrust Performance Group offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a Customer Support and Purchasing Lead where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
Provides lead support and coordinates the daily workload and activities of the ROi Customer Service Call Center and Purchasing for all of ROi Supported entities. Responsible for training and overseeing team member processes.<ul><li>
Monitors the daily tasks and workload of the Customer Service Call Center staff, redirecting workload tasks as needed. These duties may include requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement of rush orders, confirmation and tracking follow up, and expediting of purchase orders for products and services for the Customer you&rsquo;re in charge of supporting. Works with the Operations team to facilitate late/stat orders requests for the customer.
</li><li>Ensures that adequate purchasing processes are applied to daily requisition and purchase order management. Provides training to team members in this area to ensure they are knowledgeable on processes.
</li><li>Provides front line support Supply Chain customers regarding supply chain issues. Runs daily reports in Tecsys and Supply Chain Insight to assist in purchase order work flow. Will also assist with the Out of Stock reports and sourcing of subs when needed.
</li><li>Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Capital Purchasing and Local Supply Chain
</li><li>Monitors the call queue so that all calls to the ROi Customer Service call center are answered and managed within service level standards in a pleasant and reassuring manner and escalates customer calls to supervisor when necessary.
</li></ul>Education &amp; Experience:
<ul><li>High School Graduate/Equivalent Required
</li><li>5+ years of experience in a customer call center or customer service role. Preferred
</li><li>3+ years of experience in a supervisory or lead role. Preferred
</li></ul>HealthTrust Supply Chain is a critical part of HCA Healthcare&rsquo;s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Support and Purchasing Lead opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Support and Purchasing Lead

Wonder

<div>About Grubhub
At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It&rsquo;s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.
Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners&rsquo; doors&mdash;and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.
Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.<h2 class="jobSectionHeader">
About The Opportunity
</h2>Here at Grubhub we&rsquo;ve been dedicated to giving merchants the most convenient way to order food from their favorite restaurants (whether that&rsquo;s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa). While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly.
One of our core values is We are Done When Everyone's Eating. When we solve a problem, we solve it end to end. We hold ourselves accountable for the final results, and we celebrate the true differences that we make.
The Support Team Lead will be responsible for leading day-to-day operations of Grubhub Campus customer support team, managing both the internal and outsourced support teams. For this exciting and meaningful role we are looking for a data-driven leader who moves fast and gets things done. The ideal candidate has previous customer support experience in the on-demand economy and is passionate for representing our customers' voice to help better products and constantly improve our service.<h2 class="jobSectionHeader">
The Impact You Will Make
</h2><ul><li>Lead the MO team; Create and refine policies to ensure superb and efficient service is provided to our merchants; work closely with cross-functional teams on support related initiatives</li><li>
Track and iterate around key performance metrics to improve support quality for stakeholders and build a strong, satisfied customer base</li><li>
Monitor and implement best practices to increase productivity and quality</li><li>
Collaborate effectively across teams to escalate and resolve customer issues and priorities; own support tickets throughout resolution and serve as the highest escalation point in the support team.</li><li>
Leverage data to refine staffing, set objectives, and drive changes as needed to meet those objectives</li><li>
Make recommendations to Product and Engineering around feature requests and bugs as reported by users, serving as our customer voice</li><li>
Manage team projects</li></ul><h2 class="jobSectionHeader">
What You Bring to the Table</h2><ul><li>
Bachelor's degree or equivalent experience</li><li>
Passionate about improving customer experience by driving process improvements</li><li>
Prior experience with support/operations; prior leadership experience is a big plus</li><li>
Previous operating experience in an on-demand economy startup preferred</li><li>
Ability to analyze data, draw accurate conclusions, and develop actionable recommendations</li><li>
Able to manage multiple projects simultaneously and thrive in a dynamic environment</li><li>
Highly organized and detail-oriented</li><li>
Strong verbal, written, and presentation skills</li></ul>
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome&mdash;and encouraged&mdash;to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
Colorado: $32.45/hr.
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A Final Note
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.</div>

Technical Support Team Lead

Artemis ARC

<div>Requisition ID: 2026-4121 Job Summary:

1099 (Hourly) Position; Temporary Hire (Duration: 21 weeks)<div></div><div> 
Artemis ARC is seeking an experienced, compassionate, and reliable Help Desk Lead / Supervisor to support Veterans Health Administration (VHA) in administering a national Veteran survey to inform VHA priorities and healthcare services, The Help Desk Lead / Supervisor will support operations by providing routine (daily) oversight of Help Desk personnel and working closely with the Project Manager to ensure consistent training, staffing coverage, and high-quality support for the Survey of (Veteran) Enrollees supported by this vital Help Desk function, representing a critical component of VHA&rsquo;s commitment to Veteran safety and access through direct and personalized telephone and email support to assist Veterans in understanding and completing the referenced survey.</div><div></div><div> 
The working Help Desk Lead serves as both a primary point of contact for Veterans with questions, technical needs, or concerns related to the survey process and as an operational coordinator and resource responsible for coordinating schedules, supporting staff training and readiness, monitoring adherence to VA-approved scripts/protocols, and escalating risks or urgent Veteran needs. This position is critical to ensure the Help Desk operates in alignment with VHA expectations for Veteran safety and access throughout the survey fielding period. The Lead supports a small team of Help Desk Support Specialists to facilitate respectful, Veteran-centered engagement to ensure Veterans who access the Help Desk feel supported, safe, and heard throughout their interactions while advancing VA&rsquo;s mission by encouraging Veterans to respond to the survey to share their healthcare needs and preferences.</div>
Primary Responsibilities:
<div>
Staff Coordination and Scheduling</div><ul><li>
Coordinates daily and weekly Help Desk staffing schedules to ensure adequate coverage during operating hours (9:00 AM &ndash; 9:00 PM ET, Monday-Friday) and surge periods.</li><li>
Provides coverage for Help Desk staff, when needed, to cover unexpected gaps and to support call volume for timely support.</li><li>
Monitors call volume and operational demands, communicating staffing needs, risks, and opportunities for improvement with the Project Manager.</li><li>
Serves as a point of contact for Help Desk staff regarding scheduling, coverage, and operational questions.</li></ul><div>
Training Support and Consistency</div><ul><li>
Works closely with the Project Manager to support initial and just-in-time Help Desk training, ensuring staff fully understand workflows, scripts, and protocols.</li><li>
Reinforces consistent application of VA-approved scripts, documentation standards, and distressed Veteran procedures.</li><li>
Identifies training gaps or quality issues and recommends refresher training or corrective actions to address concerns at first opportunity.</li></ul><div>
Distressed Veteran Escalation and Risk Identification</div><ul><li>
Supports Help Desk staff in responding to distressed Veteran interactions and ensure proper application of the tiered distress protocol.</li><li>
Ensures appropriate escalation and notification for moderate and severe distress cases, including required written reports and notification timeframes.</li><li>
Escalates immediate Veteran safety concerns, operational risks, or issues impacting timelines to the Project Manager, without delay.</li><li>
Supports the Project Manager in communicating urgent issues to Government clients and stakeholders, including the VHA Project Manager and Contracting Officer&rsquo;s Representative (COR), as appropriate.</li></ul><div>
Quality Oversight and Reporting Support</div><ul><li>
Monitors Help Desk performance for consistency, professionalism, and adherence to protocols.</li><li>
Reviews documentation in the Survey Management System (SMS) for completeness and accuracy.</li><li>
Collaborates with the Project Manager to prepare incident summaries, trend observations, and operational updates, upon request.</li></ul>
Minimum Qualifications:
<ul><li>High school diploma or equivalent required.</li><li>
Minimum of 4 years of experience in call center, help desk, customer support, or Veteran-facing service roles.</li><li>
Demonstrated experience coordinating staff schedules, supporting daily operations, or serving in a lead or supervisory capacity.</li><li>
Experience supporting or delivering staff training and coaching.</li><li>
Sound judgment and ability to identify and escalate risks or urgent issues appropriately.</li><li>
Ability to pass required background checks.</li></ul>
Desired Qualifications:
<ul><li>U.S. military Veterans strongly preferred due to familiarity with military culture, terminology, and shared experiences with Veteran callers.
</li><li>Leadership, peer support/advocacy, or supervisory experience preferred.
</li><li>Non-Veteran candidates may demonstrate experience or training supporting Veteran and/or military-affiliated populations.</li></ul></div>

Help Desk Support Lead (Veteran Survey Operations)

Axon

<div><div><h4 class="jobSectionHeader">Join Axon and be a Force for Good.</h4>

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. 
 
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div>
Location: Peachtree Corners, GA, United States (Greater Atlanta Area) 
Reports to: Sr. Manager, Technical Support 
Direct Reports: N/A
<h3 class="jobSectionHeader">
Your Impact</h3>

As a Technical Support Team Lead, you will provide day-to-day technical and operational leadership for a group of support specialists, ensuring consistent, high-quality troubleshooting and customer issue resolution. While not a people manager, this role carries indirect responsibility for performance through workflow coordination, escalation support, mentoring, and best-practice guidance. You will act as a senior technical resource and coach, helping the team resolve complex issues efficiently, improve processes, and meet service-level expectations.

What You'll Do
<ul><li>Lead, motivate, and help manage a team of support specialists and engineers, ensuring performance standards and customer satisfaction goals are met or exceeded.</li>
<li>Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap</li>
<li>Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools</li>
<li>Serve as a role model by handling complex cases, supporting team morale, and driving a customer-first culture.</li>
<li>Conduct regular 1:1s for insights into training opportunities and product proficiency.</li>
<li>Perform weekly audits of agent-customer interactions to ensure adherence to internal standards and industry best practices.</li>
<li>Track QA metrics such as interaction accuracy, empathy, resolution effectiveness, and response time; present findings and improvement plans to leadership.</li>
<li>Own the onboarding experience and ongoing education for new and existing agents. Provide structured guidance, shadowing opportunities, and actionable feedback to mentees.</li>
<li>Identify training gaps through QA and case analysis; proactively address them via just-in-time learning or structured refreshers.</li>
<li>Hold regular office hours for case reviews and questions from the team to help close the gaps in training.</li>
<li>Serve as the point of contact for escalated cases</li>
<li>Lead team meetings to review trends, root causes, and resolution paths for high-impact cases.</li>
<li>Mentor agents on escalation handling through live case reviews, simulated escalations, and postmortems.</li>
<li>Collaborate with the Knowledge Management team to keep SOPs, internal tools, and customer-facing documentation accurate and relevant.</li>
<li>Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose automation or process improvements.</li>
</ul>
What You Bring
<ul>
<li>Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficient with Windows operating systems, mobile devices and cloud-based solutions</li>
<li>Strong comprehension of internet networking and routing</li>
<li>Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy</li>
<li>Ability to articulate at a technical level appropriate to the circumstance &ndash; i.e. for clients with varying levels of IT knowledge and skillset</li>
<li>Ability to manage competing priorities and adapt to changing environments</li>
<li>Self-driven, able to take ownership, work independently and manage key stakeholder needs</li>
<li>Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor's Degree or working toward a college degree in a technical discipline</li>
<li>2-3 years' leadership experience in a tiered technical support environment</li>
<li>Experience with security camera systems, VMS, DVR, and NVR solutions is strongly preferred</li>
<li>Certifications such as Network+, Security+, Linux+</li>
<li>Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS</li>
<li>5 years' experience troubleshooting network issues in a hardware/software environment</li>
<li>Preference will be given to those with technical support roles related to public safety and government</li>
<li>System Administration certifications</li>
</ul>
Benefits that Benefit You
<ul>
<li>Competitive salary and 401k with employer match</li>
<li>Paid time off</li>
<li>Robust parental leave policy</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li>
<li>And yes, we have snacks in our offices</li></ul> 
 
Benefits listed herein may vary depending on the nature of your employment and the location where you work<div>
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div></div>

Sr. Team Lead, Technical Support (Fusus)

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