customer support lead

AlGooru

<div>AlGooru is hunting for the next generation of Support talents!
We&rsquo;re looking for a Customer Support Lead
 A bit about us
AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.
 Main responsibilities<ul>
<li>
Build the Customer Support department from (almost) scratch.</li>
<li>Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li>
<li>Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li>
</ul>
 A day in your life
Strategic Planning and Roadmap Execution 
<ul>
<li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li>
</ul>
Customer Operations, Analysis &amp; Reporting 
<ul>
<li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul> 

Customer Experience, Escalations &amp; Brand Representation 
<ul>
<li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li>
</ul>
Requirements
 Experience needed<ul>
<li>
3+ years of experience leading Customer Support teams in a B2C environment, with clear ownership of service quality and customer experience.
</li><li>3+ years in customer relationship leadership, with a strong understanding of customer behavior and post-sales journeys.
</li><li>Hands-on experience with CRMs and customer communication tools (ideally HubSpot and MessageBird).
</li><li>Data-driven and metrics-focused, comfortable working with KPIs, SLAs, and OKRs to improve performance.
</li><li>Experience collaborating cross-functionally to translate customer feedback into operational or product improvements.
</li><li>Truly customer-obsessed, with a high bar for service quality and brand representation.</li>
</ul><ul><li>Our application process</li></ul><ul>
<li>
Screening &amp; Intro Call (5-10 mins)</li>
<li>Chemistry interview (15-30 minutes)</li>
<li>Technical interview (30-60 minutes)</li>
<li>Technical assessment</li>
<li>Vision-fit interview (60-90 minutes)</li>
<li>Offer extended to successful applicants</li>
</ul>
Benefits
 Role benefits<ul>
<li>Work from anywhere</li>
<li>Unlimited paid sick days</li>
<li>No clocking in/out</li>
<li>ESOP shares</li>
<li>Laptop fund</li>
<li>Fast promotions (like really fast)</li>
<li>Enjoy monthly Pizza Fridays</li>
<li>Learn anything online and expense it on us</li>
<li>Travel for company events and get reimbursed</li>
 </ul>How to gain extra Gooru points<ul>
<li>Demonstrate your entrepreneurial, hustling, and energetic spirit</li>
<li>Prove your ability to take full ownership of your role without the need to be micromanaged</li>
<li>Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.</li>
<li>Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

AC House company

Furniture Retail CompanyWe are seeking a proactive and customer-centric Customer Service Team Leader to lead our service team and ensure a seamless customer journey across our furniture and mattress retail operations.Key Responsibilities<ul><li>Lead, supervise, and motivate the customer service team on a daily basis</li><li>Deliver a high standard of customer experience before, during, and after sales</li><li>Handle and resolve escalated customer complaints and inquiries efficiently</li><li>Manage and follow up on customer cases using the CRM system, ensuring accurate tracking and timely resolution</li><li>Coordinate closely with sales, delivery, warehouse, and after-sales teams</li><li>Monitor order status, delivery schedules, and post-delivery follow-ups</li><li>Train, coach, and evaluate team members to improve service quality and performance</li><li>Ensure service processes are efficient, structured, and aligned with company standards</li><li>Prepare performance reports, service metrics, and KPIs</li></ul>Requirements<ul><li>Proven experience as a Customer Service Team Leader / Supervisor, preferably in retail</li><li>Experience in furniture, mattress, or home retail is a strong advantage</li><li>Arabic speaking is preferred (English is required)</li><li>Strong working knowledge of CRM systems and customer case management</li><li>Digitally savvy with a modern, process-driven approach to customer service</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, work under pressure, and manage priorities effectively</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth within a growing retail business</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timePay: KD500.000 - KD600.000 per month

Customer Service Team Leader

DHL Supply Chain

<div>
 Job Scope
 
 
 The role serves as the first point of contact for customers, leading a team of customer service staff, ensuring timely responses to customer inquiries, and maintaining strong relationships with clients to contribute to commercial results.
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Represent DGF as the first point of contact with customers.
 </li>
 <li>
 Lead and manage a team of customer service staff, providing guidance and direction.
 </li>
 <li>
 Ensure prompt and timely responses to internal and external customers.
 </li>
 <li>
 Follow up on purchase orders with origin stations until pre-alert is received.
 </li>
 <li>
 Communicate customer requirements for special handling to origins.
 </li>
 <li>
 Disseminate shipment dates upon booking to origins and operations.
 
 
 
 </li>
 </ul>
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Proficient in software applications (Word, Excel, PowerPoint, etc.).
 </li>
 <li>
 Knowledge of products and logistics processes.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Facilitation and training skills.
 </li>
 <li>
 Decision-making skills.
 </li>
 <li>
 Teamwork and leadership abilities.
 </li>
 </ul>
</div>

Assistant Manager

Golden Hawk Technologies

Job descriptionJob Title: Team Lead &ndash; SalesLocation: DHA Phase 2, IslamabadEmployment Type: Full-TimeJob Overview:We are seeking a dynamic and results-driven Team Lead &ndash; Sales to oversee our customer support and sales operations for a leading UK-based Transport Company. This hybrid role combines customer relationship management with strategic sales execution, ensuring smooth service delivery and lead conversion through excellent team coordination and direct client interaction. The ideal candidate will be proactive, goal-oriented, and experienced in both sales and customer support, particularly in a leadership capacityKey Responsibilities:Team Leadership &amp; CoordinationLead, coach, and support a team of Customer Support Specialists.Monitor daily performance, ensuring targets are met and high service standards are maintained.Conduct regular training sessions to enhance the team&rsquo;s product knowledge and communication skills.Sales &amp; Lead ManagementSupervise the team&rsquo;s handling of inbound leads generated through the company website and other channels.Personally handle high-priority leads and complex customer requests.Guide the team in converting leads into confirmed bookings by offering tailored transport solutions.Ensure accurate and timely data entry in the CRM system for all leads.Customer SupportOversee post-booking customer interactions to guarantee a smooth and satisfying transport experience.Resolve escalated customer concerns and maintain a high standard of customer service across all touch points.Assist with booking modifications, cancellations, or special requests, when needed.Reporting &amp; CollaborationPrepare and share regular performance reports with upper management.Coordinate closely with UK-based sales and operations teams to ensure alignment.Continuously improve internal processes to enhance efficiency and customer satisfaction.Requirements:Proven experience (3+ years) in sales and customer support, with at least 1 year in a leadership role.Background in transport, logistics, or a BPO/IT support environment is highly preferred.Strong verbal and written English communication skills (UK client handling experience is a plus).Proficiency in CRM tools and lead management systems.Ability to manage time effectively and thrive in a fast-paced setting.Perks &amp; Benefits:Competitive salary based on experienceOpportunity to work with international clientsProfessional development and growth opportunitiesCollaborative work environmentJob Type: Full-timeWork Location: In person

Team Lead - Sales

Elevate Building Solutions LLP (Articlad)

Job Title: Telesales &amp; Customer Support ManagerDepartment: Sales &amp; Customer Experience Reporting To: Sales Head / Operations Head Location: Lower Parel Experience: 1-2 YearsJob SummaryWe are looking for a proactive and result-oriented Telesales &amp; Customer Support Manager to lead our inside sales and customer support teams. The role involves driving revenue through telesales, ensuring exceptional customer experience, managing team performance, and maintaining service quality standards.Key ResponsibilitiesTelesales Management<ul><li>Lead, train, and manage the telesales team to achieve monthly and quarterly sales targets</li><li>Monitor call quality, conversions, follow-ups, and lead closures</li><li>Develop scripts, pitch strategies, and objection-handling techniques</li><li>Coordinate with field sales and marketing teams for lead management</li><li>Track performance metrics (calls, conversions, revenue, follow-ups)</li></ul>Customer Support Management<ul><li>Oversee customer support operations to ensure timely and effective issue resolution</li><li>Handle escalations and critical customer complaints professionally</li><li>Ensure high customer satisfaction, retention, and repeat business</li><li>Maintain SOPs, response timelines, and service quality benchmarks</li><li>Coordinate with internal teams (accounts, logistics, operations) for closure</li></ul>Team &amp; Process Management<ul><li>Recruit, onboard, train, and coach team members</li><li>Conduct regular performance reviews and feedback sessions</li><li>Prepare daily, weekly, and monthly MIS reports</li><li>Implement process improvements for efficiency and customer experience</li><li>Ensure CRM accuracy and data discipline</li></ul>Key Skills &amp; Competencies<ul><li>Strong leadership and team-handling skills</li><li>Excellent communication and negotiation abilities</li><li>Proven experience in telesales &amp; customer service operations</li><li>CRM handling (Zoho, Salesforce, or similar)</li><li>Analytical mindset with focus on KPIs and results</li><li>Problem-solving and escalation management skills</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>Experience in B2B/B2C sales or service industry</li><li>Exposure to call center or inside sales environment</li><li>Experience in training and performance management</li></ul>What We Offer<ul><li>Competitive salary + performance incentives</li><li>Growth opportunities in sales leadership</li><li>Professional and collaborative work environment</li></ul>Job Types: Full-time, PermanentPay: ₹20,000.00 - ₹30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Customer Service Manager

Zeblaze Solutions

We are looking for an experienced Team Lead &ndash; Customer Support to manage and guide our customer support operations in a fast-paced eCommerce environment. The role involves leading support teams, handling customer escalations, planning projects, allocating resources, and continuously improving team performance across both support and incoming request teams.Key Responsibilities:<ul><li>Lead, mentor, and motivate customer support team members to deliver high-quality service.</li><li>Handle and resolve customer escalation calls and emails in a timely and professional manner.</li><li>Oversee day-to-day operations of support and incoming request teams.</li><li>Plan and manage projects related to customer experience improvement and process optimization.</li><li>Allocate team members effectively based on workload, skills, and priorities.</li><li>Monitor ticket queues, response times, and resolution metrics.</li><li>Review individual and team performance regularly and provide constructive feedback.</li><li>Conduct performance reviews and assist in training and development initiatives.</li><li>Coordinate with internal teams (Product, Logistics, Tech, Sales) to resolve complex issues.</li><li>Ensure adherence to company policies, SLAs, and quality standards.</li><li>Prepare reports on support performance, escalations, and customer satisfaction.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proven experience as a Team Lead or Senior Executive in customer support (preferably eCommerce).</li><li>Strong leadership and people-management skills.</li><li>Excellent communication skills (verbal and written).</li><li>Experience handling customer escalations via calls and emails.</li><li>Ability to plan projects and manage multiple priorities effectively.</li><li>Analytical mindset with experience reviewing performance metrics.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency with CRM and customer support tools.</li></ul>Leadership Qualities:<ul><li>Ability to inspire and motivate teams.</li><li>Fair and transparent decision-making.</li><li>Strong ownership and accountability.</li><li>Coaching mindset with a focus on team growth.</li><li>Calm and professional under pressure.</li></ul>Preferred Qualifications:<ul><li>Experience working in a product-based eCommerce company.</li><li>Knowledge of customer experience best practices.</li><li>Familiarity with KPI tracking and performance dashboards.</li></ul>Job Types: Full-time, PermanentPay: ₹30,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

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