customer support lead

AGFA

<div><div>For the region Middle East Agfa HealthCare is currently looking for a IT Customer Support Lead.</div> 
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Our focus is 100% on providing best-of-suite Enterprise Imaging solutions (PACS/ RIS) that enable secure, effective and sustainable imaging data management, to improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help our customers to achieve their clinical, operational and business strategies.</div> 
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A Customer Support Lead executes on-site and remote customer facing support, across the full Agfa provided IT Enterprise Imaging solutions (PACS/ RIS/VNA) .It is essential to have a solid technical and application knowledge, whilst building a strong relationship with customers. Site ownership and management of problematic incidents are key to ensure full SLA compliance.</div> 
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Job Duties &amp; Accountabilities:</div> 
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<ul>
<li>Develop and maintain customer service relationships</li>
<li>Executing regular customer site visits, managing active cases, providing feedback on recent high priority incidents, raising any systems concerns on site.</li>
<li>Ownership of site cases, troubleshooting issues through to resolution.</li>
<li>Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.</li>
<li>Attend all relevant meetings with a customer to review, capacity reports and end of life solutions and environments.</li>
<li>Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites</li>
<li>Provide root cause analysis and improvement recommendations for priority 1 and 2 Incidents.</li>
<li>Drive additional service requests working closely with customers to deliver optimal service.</li></ul> 
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Profile description:</div>
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Technical:</div>
<ul>
<li>Tertiary qualifications in Engineering, Computer Science and/or IT (or) at least 3-4 years of relevant work experience.</li></ul> 
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Experience:</div> 
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General</div>
<ul>
<li>Minimum 3-4 years of experience providing technical support to clients with complex, multiple-platform software environment (within healthcare).</li>
<li>Strong knowledge of operating systems including Linux and Windows</li>
<li>Knowledge of VMware and networking.</li>
<li>Understanding of security patching across operating system and application levels.</li>
<li>Knowledge of DICOM, HL7 and hospital workflows (preferred).</li>
<li>Experience with databases (SQL/Oracle) (preferred).</li>
<li>Experience with storage solutions (preferred).</li>
<li>Experience of working within an ITIL disciplined environment.</li></ul> 
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Specific Skills:</div> 
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<ul>
<li>Strong interpersonal skills and customer service focus.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Positive attitude, proactive, self-starter, both action and results oriented.</li>
<li>Well-developed analytical, diagnostic and problem resolution skills.</li>
<li>A strong team player, maintaining a high level of quality in a challenging environment.</li>
<li>Continuous learning orientation; keeping aware of new and emerging technologies.</li></ul> 
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Location: Saudi Arabia, Egypt or Dubai
 
 
We offer:</div>
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We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!</div></div>

IT Customer Support Lead

Union Developers (Pvt.) Ltd

Job Title: Call Center Lead &ndash; Union DevelopersLocation: [Insert Location] Company: Union DevelopersJob Type: Full-TimeAbout Us: Union Developers is a fast-growing real estate development company delivering high-quality residential and commercial projects. We are seeking an experienced and motivated Call Center Lead to manage and elevate our customer engagement operations.Key Responsibilities:<ul><li>Lead and supervise the call center team to ensure high performance and productivity</li><li>Monitor inbound and outbound calls, ensuring excellent customer service standards</li><li>Develop scripts, workflows, and call handling strategies</li><li>Train, coach, and evaluate call center agents</li><li>Track KPIs such as conversion rates, call quality, and response times</li><li>Coordinate with sales and marketing teams to improve lead generation and conversion</li><li>Handle escalated customer inquiries and resolve issues efficiently</li><li>Prepare performance reports and recommend improvements</li></ul>Requirements:<ul><li>5&ndash;10 years of experience in call center operations (required)</li><li>Experience with a renowned call center (e.g., Ibex) is highly preferred</li><li>Proven experience in a leadership or supervisory role</li><li>Strong communication and interpersonal skills</li><li>Ability to manage, motivate, and develop teams</li><li>Experience with CRM systems and call center software</li><li>Analytical mindset with problem-solving abilities</li><li>Experience in real estate or sales-driven environments is a plus</li><li>Bachelor&rsquo;s degree (preferred)</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Call Center Lead

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 
 Competencies
 
 
 
 Team work L4
 
 
 Resilience/Adaptability L4
 
 
 Team Leadership L1
 
 
 Communication Skills L4
 
 
 Dependable L4
 
 
 Result Orientation L4
 
 
 Negotiation &amp; Persuasion L4
 
 
 Drive Results L1
 
 
 Drive Performance L1
 
 
 Accountability &amp; Ownership L4
 
 
 Conceptual Thinking L1
 
 
 Team Development L1
 
 
 Customer focus L4
 
 
 CustomerService Oriented L4
 
 
 Impact &amp; Influence L1
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Assistant Store Manager

ILHSAC Support

Job Opportunity: Customer Care LeadLocation: Doha, Qatar Company: ILHSAC SupportAbout UsILHSAC Support is a service-focused organization based in Doha, dedicated to providing exceptional customer care solutions across industries. We pride ourselves on delivering reliable, empathetic, and efficient support that strengthens client relationships and enhances customer satisfaction. As we grow, we are seeking a dynamic Customer Care Lead to oversee our support operations and drive service excellence.Role OverviewThe Customer Care Lead will be responsible for managing the customer care team, ensuring high-quality service delivery, and implementing strategies to improve customer satisfaction. This role requires leadership, communication skills, and a customer-first mindset.Key Responsibilities<ul><li>Supervise and mentor the customer care team to deliver outstanding support.</li><li>Oversee daily operations of customer service channels (phone, email, chat, social media).</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Develop and implement customer care policies, procedures, and performance metrics.</li><li>Collaborate with other departments to improve service processes and customer experience.</li><li>Monitor customer feedback and provide actionable insights to management.</li><li>Train staff on communication, empathy, and problem-solving techniques.</li><li>Prepare reports on customer care performance and recommend improvements.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field.</li><li>4&ndash;7 years of experience in customer service, with at least 2 years in a supervisory role.</li><li>Strong knowledge of customer care practices, CRM systems, and support tools.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Customer-focused mindset with a commitment to service excellence.</li><li>Fluency in English; Arabic is a plus.</li></ul>Why Join Us?<ul><li>Lead customer care operations for a growing support organization in Doha.</li><li>Play a key role in enhancing ILHSAC Support&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive, collaborative, and service-driven work culture.</li></ul>Pay: Up to QAR19,500.00 per monthWork Location: In person

Customer Care Lead

Alnafitha IT

<div>
 
 
 
 Job Summary/Objective
 
 
 
 
 The Sales Associate supports the sales team in executing routine sales activities within the IT solutions domain, including cloud, infrastructure, and Microsoft technologies.
 
 
 The role focuses on supporting the sales cycle by assisting in lead generation, CRM updates, proposal preparation, and coordination with Pre-Sales and Delivery teams. The Sales Associate organizes assigned tasks, tracks sales activities, and ensures timely following up.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Sales Support &amp; Pipeline Coordination
 
 
 &bull; Assist in executing sales activities for IT solutions (Cloud, Microsoft technologies, Infrastructure, Security)
 
 
 &bull; Support lead generation efforts through research, calls, and follow-ups
 
 
 &bull; Maintain and update CRM records for leads, opportunities, and account activities
 
 
 &bull; Track assigned opportunities and ensure timely follow-up actions
 
 
 &bull; Assist in preparing quotations, proposals, and presentations using approved templates
 
 
 &bull; Support pipeline tracking and ensure documentation completeness
 
 
 &bull; Prospecting &amp; Lead Qualification Support
 
 
 &bull; Conduct initial prospect research and collect basic customer information
 
 
 &bull; Schedule meetings and calls for Sales team
 
 
 &bull; Follow up with prospects on requested documents or confirmations
 
 
 &bull; Record qualification information in CRM under guidance
 
 
 &bull; Customer Engagement Support
 
 
 &bull; Participate in client meetings for coordination and note-taking
 
 
 &bull; Communicate basic product and service information to small client groups
 
 
 &bull; Ensure timely response to routine customer requests
 
 
 &bull; Upselling &amp; Account Support
 
 
 &bull; Identify basic cross-selling or upselling opportunities and share with Sales lead
 
 
 &bull; Support account follow-ups and renewal tracking
 
 
 &bull; Maintain organized records of client communications
 
 
 &bull; Collaboration &amp; Internal Coordination
 
 
 &bull; Coordinate with Business Development for lead follow-up
 
 
 &bull; Liaise with Pre-Sales and Delivery teams to collect required inputs
 
 
 &bull; Track internal approvals and ensure documentation readiness
 
 
 &bull; Support smooth handover of confirmed deals to Delivery teams
 
 
 &bull; Reporting &amp; Administrative Support
 
 
 &bull; Maintain accurate CRM data and sales activity logs
 
 
 &bull; Prepare routine weekly activity and pipeline reports
 
 
 &bull; Track deadlines for proposals, renewals, and approvals
 
 
 &bull; Organize and maintain sales documentation and records
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 - Education: Bachelor&rsquo;s degree in business, Information Technology, Computer Science, or related field
 
 
 - Experience: 1&ndash;2 years of experience in sales support, customer service, business development support, or related field
 
 
 - General familiarity with IT solutions (Cloud, Microsoft technologies, Infrastructure, Security)
 
 
 - Basic understanding of the sales cycle and customer engagement process
 
 
 - Organizational skills with ability to manage multiple routine tasks
 
 
 - Basic communication and interpersonal skills
 
 
 - Ability to make presentations to small groups
 
 
 - Familiarity with CRM tools (Zoho, Microsoft Dynamics, or similar)
 
 
 - Proficiency in Microsoft Office (Excel, PowerPoint, Word)
 
 
 - Strong attention to detail and follow-up discipline
 
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Sales Associate

Digiteazy

Company: Digiteazy Job Type: Full-Time (Onsite) Experience Required: 1&ndash;2 Years Shift Timing: 7:00 PM &ndash; 3:00 AM Location: Onsite &ndash; Digiteazy OfficeJob Description:Digiteazy is looking for a dedicated and professional Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer interactions, supporting lead generation efforts, and handling administrative tasks efficiently. This is an onsite night shift role, ideal for someone who is organized, proactive, and has strong communication skills.Key Responsibilities:<ul><li>Provide prompt and professional chat support to customers</li><li>Assist in lead generation through online platforms and outreach</li><li>Handle day-to-day administrative tasks and reporting</li><li>Maintain accurate customer records and follow-ups</li><li>Coordinate with internal teams to ensure smooth operations</li><li>Respond to customer queries, resolve issues, and ensure satisfaction</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer support or a similar role</li><li>Strong written and verbal communication skills</li><li>Basic understanding of lead generation processes</li><li>Proficiency in MS Office and online tools</li><li>Ability to work in a night shift (7 PM &ndash; 3 AM)</li><li>Must be comfortable working onsite</li></ul>What We Offer:<ul><li>Growth-oriented work environment</li><li>Competitive salary package based on experience</li></ul>Pay: Rs60,000.00 - Rs650,000.00 per hourWork Location: In person

Customer Support Representative (Female)

Moto Argento Trading W.L.L.

Job Summary: Moto Argento Trading W.L.L. is seeking a Senior Operations Manager to lead and optimize automotive retail operations across sales, customer service, and after-sales support in Doha. This role is responsible for improving operational efficiency, enhancing customer experience, and driving business performance in a fast-paced automotive environment. If you are a strong operational leader with experience in automotive retail or dealership operations, this is an exciting leadership opportunity.What you'll do:<ul><li>Oversee daily automotive retail operations including showroom, sales support, and after-sales coordination</li><li>Lead and manage operational teams to ensure smooth workflow and service delivery</li><li>Develop and implement operational strategies to improve efficiency and profitability</li><li>Monitor sales operations, inventory coordination, and customer service performance</li><li>Ensure high standards of customer satisfaction and brand experience</li><li>Coordinate with service, logistics, and procurement teams to support business operations</li><li>Analyze KPIs, operational data, and sales trends to drive improvements</li><li>Manage operational budgets, staffing, and resource planning</li><li>Ensure compliance with company policies, safety standards, and retail procedures</li><li>Support business growth initiatives and process optimization projects</li></ul>Requirements:<ul><li>Experience in automotive retail, dealership operations, or business operations management</li><li>Strong leadership and team management abilities</li><li>Understanding of retail operations, customer service, and inventory coordination</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and organizational abilities</li><li>Ability to manage multiple departments and operational priorities</li><li>Customer-focused mindset with strong service orientation</li><li>Familiarity with automotive systems or dealership software is an advantage</li></ul>Why work with us:<ul><li>Join a growing automotive retail company in a competitive market</li><li>Opportunity to lead operational excellence and customer experience initiatives</li><li>Dynamic and performance-driven work environment</li><li>Career growth into senior retail or executive leadership roles</li><li>Competitive compensation aligned with industry standards</li></ul>Pay: QAR20,000.00 - QAR32,000.00 per monthWork Location: In person

Senior Operations Manager (Automotive Retail)

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