customer service representative Jobs in Karachi Pakistan

customer service representative

technical support engineer Jobs in Karachi Pakistan

technical support engineer

customer sales executive Jobs in Karachi Pakistan

customer sales executive

customer service executive Jobs in Karachi Pakistan

customer service executive

customer success manager Jobs in Karachi Pakistan

customer success manager

customer support manager

THESKINFIT

About TheSkinFitTheSkinFit is a fast-growing e-commerce brand offering authentic cosmetics and lifestyle product line. We&rsquo;re seeking a Customer Support, Order Operations &amp; After-Sales Manager to lead and optimize the complete customer journey from customer engagement to order placement to post-delivery service through process design, technology, and data-driven decisions.Role OverviewThis role combines customer experience leadership with operational and technical oversight. The manager will own all support operations, order management systems, logistics coordination, and post-sale processes &mdash; ensuring performance excellence through measurable KPIs like CSAT, Order-to-Delivery Ratio, R.R (Resolution Rate), and Return/Refund Turnaround Time.Key Responsibilities<ul><li>Lead multi-channel support (chat, email, WhatsApp, phone) ensuring SLA compliance and high CSAT.</li><li>Oversee complete order lifecycle &mdash; from placement, processing, and dispatch to delivery confirmation.</li><li>Integrate and manage tools such as ERP/OMS, and Courier APIs.</li><li>Collaborate with Warehouse, Supply Chain &amp; Logistics for real-time dispatch monitoring.</li><li>Manage returns, replacements, and refunds through structured workflows and escalation paths.</li><li>Implement KPI dashboards (Google Data Studio, Power BI) to track CSAT, dispatch time, and resolution rates.</li><li>Optimize workflows using automation, tagging, and CRM triggers to reduce manual interventions.</li><li>Develop scalable SOPs for support, order ops, and after-sales; ensure compliance and process accuracy.</li><li>Identify gaps via data audits and recommend system/process enhancements.</li><li>Build, train, and performance-manage a cross-functional support and operations team.</li></ul>Requirements<ul><li>Bachelor&rsquo;s in Business, Supply Chain, or related field (MBA preferred).</li><li>4+ years of experience in E-commerce Operations, Customer Service, or After-Sales Management.</li><li>Proficiency in Shopify, CRM/OMS systems (Zoho, Zendesk, Salesforce), and Excel/BI reporting tools.</li><li>Strong understanding of logistics APIs, ticketing automation, and process optimization.</li><li>Proven track record in KPI improvement and workflow design.</li></ul>Job Type: Full-timePay: Up to Rs100,000.00 per monthExperience:<ul><li>Leading/Supervising Customer Support team: 2 years (Preferred)</li><li>Leading/Supervising Operations for E-Commerce: 2 years (Preferred)</li></ul>Work Location: In person

E-commerce Customer Experience & Fulfillment Manager

Arwaj Tech

Job Summary: We are seeking a dynamic and motivated Customer Support Officer to join our team. This opportunity is designed to provide hands-on experience in customer service and support, allowing the intern to gain valuable skills and contribute to the success of our organization.Responsibilities:<ul><li>Gain a comprehensive understanding of the company's brand, customer base, product goals, and service aspects.</li><li>Rotate through various divisions of responsibility, providing innovative ideas to enhance business operations.</li><li>Engage with customers or clients, delivering exceptional service and support, and potentially contributing to sales efforts.</li><li>Collaborate with the team to identify opportunities for improving customer service and internal processes.</li><li>Learn and become proficient in using internal software systems.</li><li>Assist in creating and analyzing performance reports to identify areas for improvement.</li><li>Support the Retention program efforts and contribute to Upgrades/SaaS conversion initiatives.</li><li>Assist in coordinating various communication initiatives, both internal and external, to enhance customer engagement.</li></ul>Requirements &amp; Skills:<ul><li>6 Months to 1 year of Experience of Customer support</li><li>Strong communication skills, both verbal and written.</li><li>Ability to work effectively in a team environment and independently.</li><li>Proficiency in Microsoft Office suite, particularly PowerPoint and Excel.</li><li>Proven customer support experience or a track record of exceeding goals is a plus</li></ul>Additional Information: This internship is an excellent opportunity for individuals seeking to gain practical experience in customer support and service. The successful candidate will have the chance to contribute to meaningful projects and develop essential skills that will benefit their professional growth.<ul><li>Job Timings: 9:00 am to 5:30 pm (Monday to Friday) ( Saturday - Alternate)</li><li>Location: PECHS Block 6</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthExperience:<ul><li>Sales or Customer Support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Officer

rexD Private Limited

Job Title: Night Shift Customer Support ExecutiveCompany: Rex DLocation: Karachi, PakistanSalary: PKR 50,000 &ndash; 70,000 per month + allowance + fixed incentiveJob Type: Full-Time, Night ShiftJob Description: Rex D is looking for a Customer Support Executive to provide real-time support to our customers via chat. You will assist with product inquiries, order status, account issues, and troubleshooting while ensuring a seamless customer experience.Responsibilities:<ul><li>Provide timely and professional support via chat</li><li>Assist customers with product, order, and account inquiries</li><li>Maintain accurate records in CRM systems</li><li>Escalate complex queries to the appropriate department</li><li>Suggest process improvements to enhance customer satisfaction</li><li>Stay updated on product knowledge, policies, and company updates</li></ul>Qualifications:<ul><li>Minimum Intermediate; Bachelor&rsquo;s/Graduate preferred</li><li>Strong written communication skills</li><li>Customer-oriented mindset with problem-solving ability</li><li>Previous customer service experience is a plus</li><li>Familiarity with CRM software &amp; MS Office (Excel) is a bonus</li></ul>Benefits:<ul><li>Night shift with allowance</li><li>Fixed performance-based incentive</li><li>Career growth in a dynamic team</li></ul>How to Apply: Send your CV to sadaaf9133@rex-d.comJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
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 Provide accurate, valid, and complete information by using the right methods/tools.
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 Meet personal/customer service team targets and call/chat handling quotas.
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 Follow communication procedures, guidelines, and policies.
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
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 Strong phone contact handling skills and active listening.
 </li>
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
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 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Sybrid Careers

<div>
 
 Job Description
 
 
 
 <ul>
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 Location: Karachi
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 Qualification: Graduation
 </li>
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 Experience: Minimum 3&ndash;5 years of experience in international BPO environment, preferably managing chat support operations.
 
 
 </li>
 </ul>
 
 Skills Required:
 
 
 
 <ul>
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 Proven leadership and people management skills.
 </li>
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 Strong analytical and problem-solving abilities.
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 Excellent communication and coordination skills.
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 Ability to manage multiple teams in a fast-paced BPO environment.
 
 
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 </ul>
 
 Job Specifications and Duties:
 
 
 
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 Oversee and manage day-to-day international operations to ensure efficiency and service quality.
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 Lead chat and email support teams to achieve SLA and KPI targets consistently.
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 Coordinate with cross-functional departments to meet client expectations and operational goals.
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 Monitor team performance, providing coaching and development where required.
 </li>
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 Identify process improvement opportunities and implement effective solutions.
 </li>
 <li>
 Ensure compliance with company policies, operational standards, and client requirements.
 </li>
 </ul>
</div>

Manager Operations – International

Shahenshah Accountants & Consultants

Job Title: Client Support OfficerLocation: KarachiPosition Type: Full-TimeSalary Range: PKR 60,000 &ndash; 70,000 (commensurate with experience)RequirementsAge: 30 &ndash; 35 yearsEducation: O/A Level background with a minimum of a Bachelor&rsquo;s degree (required)Experience: 3&ndash;4 years of proven experience in Public Relations, Client Relations, or Communication rolesIndustry Background: Preference for candidates with prior work experience in the UAE, BPO sector, or UK/USA-based firmsAdditional: Call center experience will be considered a strong advantageKey ResponsibilitiesHandle all client inquiries related to business setup and government services in the UAE.Guide clients through the process of:Company formationTax registrationVisa processingBank account opening proceduresLegal documentation and compliance requirementsPrepare, review, and submit required documentation to government portalsEnsure all communication with clients is prompt, professional, and accurate.Stay updated with UAE business regulations, Freezone policies, and immigration rules.Maintain a high level of confidentiality, accuracy, and client satisfaction throughout the entire process.Coordinate with internal departments to ensure seamless client onboarding and service delivery.Skills RequiredStrong communication skills (both verbal and written)Excellent interpersonal and client-handling abilitiesProfessional demeanor with strong organizational and multitasking skillsAbility to perform effectively in a fast-paced, target-driven environmentJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Client Support Officer

HR Ways

bout the job Assistant Sales ManagerAbout Company: &#65279; &#65279;&#65279;Pakistan-based solar company with 5+ years of experience and a team of over 50 professionals. &#65279;&#65279;Position Overview:We are looking for a motivated and results-driven Assistant Sales Manager to support our Sales Manager in driving business growth and achieving sales targets. The ideal candidate should have a solid understanding of sales processes, strong leadership abilities, and excellent communication skills.&#65279;Key Responsibilities:<ul><li>Assist the Sales Manager in developing and executing effective sales strategies to meet company objectives.</li><li>Supervise, guide, and support the sales team in day-to-day operations.</li><li>Set and monitor sales targets to ensure team performance aligns with company goals.</li><li>Provide training, motivation, and mentorship to sales representatives.</li><li>Manage key accounts and maintain long-term client relationships.</li><li>Conduct market research to identify new business opportunities and customer needs.</li><li>Participate in sales forecasting, pipeline management, and budgeting.</li><li>Prepare and present regular sales reports to senior management.</li><li>Handle customer inquiries, feedback, and complaints professionally to ensure customer satisfaction.</li><li>Ensure all sales operations comply with company policies and industry regulations.</li><li>Represent the company at trade shows, exhibitions, and client meetings when required.</li></ul>Requirements:<ul><li>Education: Bachelors degree in Business Administration, Marketing, or a related field (MBA preferred).</li><li>Experience: Minimum 2 years in a sales or assistant sales management role.</li><li>Strong command of Microsoft Excel for reporting and data analysis.</li><li>Excellent spoken and written English skills.</li><li>Strong interpersonal, leadership, and problem-solving abilities.</li><li>Demonstrated ability to work under pressure and meet sales targets.</li><li>Exceptional communication and soft skills no compromise on this requirement.</li></ul>Location: Gulshan-e-Iqbal, Karachi Experience Required: Minimum 2 years Working Days: Monday to Saturday Timings:10:00 AM to 6:00 PMAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.Job Type: Full-timeWork Location: In person

Assistant Sales Manager

Explore 1596+ Customer support manager in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1596 customer support manager jobs IN Karachi Pakistan

E-commerce Customer Experience & Fulfillment Manager

Customer Support Officer

Customer Support Executive

Customer Support Executive

Manager Operations – International

Client Support Officer

Assistant Sales Manager