customer support manager

Dusky Solution

We are seeking an experienced Customer Support &amp; Upsell Manager for our e-commerce store. The ideal candidate will handle customer queries, manage orders, and actively drive upsells, cross-sells, and customer retention through effective communication and relationship-building. This is a full-time, on-site position based in North Karachi.Job Details<ul><li>Working Hours: 10:00 AM &ndash; 7:00 PM</li><li>Job Type: Full Time</li><li>Location: North Karachi</li></ul>Key Responsibilities<ul><li>Handle customer inquiries via calls, WhatsApp, social media, and email</li><li>Manage order confirmations, cancellations, and follow-ups</li><li>Perform upselling and cross-selling during customer interactions</li><li>Retain customers through repeat purchase strategies</li><li>Resolve complaints professionally to ensure customer satisfaction</li><li>Maintain accurate customer and order records</li><li>Coordinate with warehouse and dispatch teams for smooth order processing</li><li>Follow company SOPs and meet daily/weekly sales targets</li><li>Collect customer feedback and suggest improvements</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in e-commerce customer handling</li><li>Strong expertise in upselling, cross-selling, and customer retention</li><li>Excellent communication skills (Urdu &amp; basic English)</li><li>Experience with WhatsApp Business, CRM tools, or order management systems</li><li>Ability to handle pressure and meet sales targets</li><li>Strong problem-solving and negotiation skills</li><li>Punctual, responsible, and customer-focused attitude</li></ul>Preferred (Bonus) Skills<ul><li>Experience working with Shopify, Daraz, WooCommerce, or custom e-commerce platforms</li><li>Familiarity with COD order confirmation processes</li><li>Knowledge of sales funnels and customer lifecycle</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs30,000.00 - Rs50,000.00 per monthExperience:<ul><li>Customer Service Representative: 1 year (Required)</li><li>Upselling: 1 year (Required)</li><li>Whatsapp : 1 year (Preferred)</li></ul>Work Location: In person

Customer Support & Upsell Manager (E-commerce)

Eurosoft Tech Pvt Ltd

EuroSoft Tech PVT Ltd is looking for the Technical Support Manager Positio. Its an on-site position.Key Responsibilities:<ul><li>Provide technical guidance, coaching, and mentorship to support the team to enhance their skills and productivity.</li><li>Identify technical risks and propose solutions to mitigate them.</li><li>Troubleshoot, resolve, and escalate technical issues as necessary and also guide the team</li><li>Knowledge about the system tickets and their solutions.</li><li>Conduct training sessions for team members.</li><li>Lead and manage the day-to-day operations of the Technical Support team, ensuring timely and high-quality support for customers.</li><li>Drive continuous improvement initiatives to optimize workflows, enhance customer satisfaction, and reduce repeat issues.</li><li>Prepare reports on team performance, customer feedback, and operational KPIs for senior management review.</li><li>Conduct interviews and participate in the hiring process to recruit qualified candidates for technical support roles.</li></ul>Required Skills:<ul><li>Minimum of 3-5 years of experience in a technical support consultant role.</li><li>Excellent English communication skills and a strong customer service orientation.</li><li>Proven ability to manage multiple priorities in a fast-paced environment</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or relate</li></ul>Job Type: Full-timePay: Rs140.00 - Rs220.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Can you work in the rotational shifts (weekly wise) and rotational OFFs (one off in a week) ? </li><li>What's your current salary?</li><li>What's your expected salary?</li></ul>Work Location: In person

Technical Support Manager

TrackPad

Job Title: Female Customer Support Care Representative (WhatsApp Account Manager) Location: Onsite &ndash; Karachi (Gulshan-e-Jamal) Employment Type: Full TimeWorking Schedule:<ul><li>Day Shift: 10:00 AM &ndash; 6:00 PM</li></ul>About TrackpadTrackpad Business Services is a growing e-commerce solutions and consultancy company. We provide end-to-end services including Amazon account or Shopify account management, marketplace support, logistics, digital marketing, and business development. Our mission is to help businesses expand globally with smarter tools, professional support, and efficient service structures.About the RoleWe are hiring a dedicated Female Customer Support Care Representative to manage customer interactions through our WhatsApp Business account. During the first 1&ndash;2 months, you will receive complete training .Key Responsibilities<ul><li>Handle and respond to all customer messages via WhatsApp Business</li><li>Provide accurate product information, pricing, and order support</li><li>Follow up with leads to help convert inquiries into sales</li><li>Maintain detailed customer records and ensure timely reporting</li><li>Coordinate with internal teams for issue resolution</li><li>Maintain a positive and professional brand image in all communications</li></ul>Requirements<ul><li>Female candidates only</li><li>6 months to 1 year experience in customer support or online chat handling preferred</li><li>Better written communication skills in Urdu or English</li><li>Tech-savvy, good typing speed, and multitasking ability</li><li>Must be punctual, customer-focused, and solution-oriented</li><li>Familiarity with WhatsApp Business tools will be an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Salary will be given during the training period as well</li><li>Growth-oriented and professional work environment</li><li>Opportunities to learn and build a long-term career in customer support</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Female Customer Support Care Representative (WhatsApp Account Manager)

Slash International

Slash International is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.Position Overview:As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.This is a non-sales role with no targets and a fixed monthly salary that grows over time.Choose Your Own Shift: Morning: 07 AM &ndash; 04 PM Afternoon: 12 PM &ndash; 9 PM Evening: 5 PM &ndash; 2 AM Night: 12 AM &ndash; 9 AMWhat You&rsquo;ll Do:Be the friendly voice that handles inbound calls Manage bookings Solve customer Queries Keep things cool, calm, and professionalWhat&rsquo;s in It for You:Fixed monthly salary: Rs. 35,000 &ndash; 40,000 Overtime = Paid Annual salary boost of Rs. 12,000 Rapid growth 1-month paid training Work with a multinational team full of fun people Permanent positionWhat We&rsquo;re Looking For:Fluent English speakers Friendly and confident communicators Call-handling champs Graduates preferred Bonus points if you&rsquo;ve worked in an international call centre before!Location: Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi Link: Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6Contact: WhatsApp: +92 340 2424569If you&rsquo;ve got the skills and the energy, so hit that applybutton and come. Let's Slash the boring customer support with fun!Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Customer Support Executive

Climax Software Solutions

DepartmentHead of Customer SupportReports ToCEO/COOJob SummaryAn experienced Head of Customer Support to lead, govern, and scale ERP support and delivery across the organization. This role serves as the single-point owner of ERP business domain knowledge, customer success, and delivery execution, acting as a bridge between customers, support teams, business analysis, QA, development, and leadership.The ideal candidate brings a strong mix of ERP functional expertise, technical understanding, project management, Agile delivery leadership, and people management, with proven experience operating at a head in an ERP product-based environment.Key Responsibilities1. Executive Customer Ownership &amp; Stakeholder Management<ul><li>Act as the primary escalation and relationship owner for key ERP customers.</li><li>Represent the organization in high-level customer discussions, escalations, and delivery reviews.</li><li>Own customer satisfaction, ERP adoption success, and long-term account health from a functional and delivery perspective.</li></ul>2. ERP Support Operations &amp; Department Leadership<ul><li>Provide end-to-end process quality assurance of ERP functional and technical support teams.</li><li>Define and enforce support standards, SLAs, escalation frameworks, and service quality benchmarks.</li><li>Ensure seamless coordination between Support, BA, QA, and Development teams.</li><li>Build a culture of accountability, ownership, and customer-first execution.</li></ul>3. ERP Business Analysis &amp; Domain Governance<ul><li>Act as the organizational authority on ERP business domain knowledge.</li><li>Lead complex requirement discovery sessions and stakeholder workshops.</li><li>Translate business needs into approved functional designs, user stories, and process flows.</li><li>Review and sign off on BRDs, FRDs, change requests, and functional scope.</li><li>Govern UAT strategy, execution, and business sign-off.</li></ul>4. ERP Implementation &amp; Functional Delivery Oversight<ul><li>Provide leadership oversight for ERP implementations, upgrades, and major rollouts.</li><li>Ensure implementations align with defined scope, timelines, and business objectives.</li><li>Own functional quality during configuration, UAT, go-live, and hyper-care phases.</li></ul>5. Technical &amp; Analytical Leadership<ul><li>Possess strong technical understanding of ERP systems, architecture, integrations, and data flows.</li><li>Establish and maintain dashboards and analytics for support performance, delivery health, and customer KPIs.</li><li>Use data-driven insights to drive continuous improvement and executive decision-making.</li></ul>6. Talent Development, Training &amp; Capability Building<ul><li>Own ERP functional capability building across support and BA teams.</li><li>Design structured onboarding, training, and upskilling programs.</li><li>Mentor senior team members and develop future leaders within ERP operations.</li></ul>7. Cross-Functional &amp; Pre-Sales Leadership<ul><li>Act as the central coordination authority between Support, BA, QA, Development, Sales, and Management.</li><li>Provide senior-level functional and delivery input during pre-sales discussions, demos, and solutioning.</li><li>Support strategic planning related to ERP product usage, customer expansion, and service maturity.</li></ul>9. KPIs, Reporting &amp; Continuous Improvement<ul><li>Define and own KPIs including SLA compliance, customer satisfaction, sprint velocity, UAT success, issue recurrence, and delivery predictability.</li><li>Present regular operational and delivery reports to executive leadership.</li><li>Drive continuous improvement initiatives across ERP support and delivery operations.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or related field.</li><li>7-10+ years of ERP experience across support, functional consulting, business analysis, and delivery roles or cross-functional teams.</li><li>Proven experience managing ERP projects and Agile delivery frameworks from scratch.</li><li>Excellent leadership, communication, analytical, and decision-making skills.</li></ul>Job Type: Full-timeWork Location: In person

HEAD OF CUSTOMER SUPPORT

Shahenshah Accountants & Consultants

Job DescriptionWe are looking for a confident, well-spoken, and professional Client Support Officer to manage communication between clients and our company. The ideal candidate should be skilled in handling client inquiries, coordinating documentation, and ensuring a smooth and positive client experience throughout the business setup process in the UAE. This role requires someone who is organized, proactive, and capable of managing multiple tasks in a fast-paced environment while maintaining high-quality service standards.Requirements<ul><li>Age: 30 &ndash; 35 years</li><li>Education: O/A Levels with a minimum Bachelor&rsquo;s degree (required)</li><li>Experience: Minimum 2 years of experience in Public Relations, Client Relations, or Communication roles</li><li>Industry Preference: Candidates with experience in UAE-based firms, BPO industry, or UK/USA-based organizations will be preferred</li><li>Additional Advantage: Call center experience will be considered a strong plus</li></ul>Key Responsibilities<ul><li>Handle all incoming client inquiries related to UAE business setup and government services.</li><li>Provide guidance and support to clients regarding:</li><li>Company formation</li><li>Tax registration</li><li>Visa processing</li><li>Bank account opening</li><li>Legal documentation and compliance</li><li>Prepare, review, and submit required documentation through relevant government portals.</li><li>Maintain professional, accurate, and timely communication with clients throughout the service cycle.</li><li>Stay updated on UAE business regulations, Freezone policies, immigration laws, and compliance requirements.</li><li>Maintain confidentiality, accuracy, and efficiency in all documentation and client communications.</li><li>Coordinate with internal teams to ensure smooth onboarding and timely service delivery.</li></ul>Skills Required<ul><li>Strong verbal and written communication skills</li><li>Excellent interpersonal and client-handling abilities</li><li>Professional appearance and conduct</li><li>Strong organizational and multitasking capabilities</li><li>Ability to work efficiently in a fast-paced, performance-driven environment</li></ul>Job Type: Full-timeWork Location: In person

Client Support Officer

Hcm International

Position: Assistant Brand Manager ( Mard Hazraat)Location: Zamzama Clifton- KarachiIndustry: Luxury ProductBudget: 80-130k.Working Days: Monday to Saturday 10:30 AM- 6:30 PMKey Responsibilities:1-Assist the Brand Manager in developing and executing brand strategies to enhance market presence and drive sales.2-Plan and implement marketing campaigns across offline and online channels, ensuring alignment with the brand&rsquo;s luxury positioning.3-Conduct market research, competitor analysis, and customer insights to inform brand strategies.4-Collaborate with sales, retail, and e-commerce teams to ensure consistent brand communication and a premium customer experience.5-Monitor brand performance metrics and prepare regular reports with actionable insights.6-Support product launches, promotional events, and partnerships relevant to the luxury product7-Manage and coordinate with creative agencies, photographers, and media partners.Required Skills &amp; Competencies:1- Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.2- Minimum 5 years of experience in brand management/marketing of luxury products (watches, jewelry, fashion accessories).3- Strong knowledge of luxury market trends, product positioning, and premium customer experience.Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Assistant Brand Manager (Luxury Items) - Male

Explore 1381+ Customer support manager in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.