customer support manager

Lokal

<div>
 
 About Lokal
 
 
 
 In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren't really using the internet meaningfully yet. We believed that if we started with local content in their own language, they'd come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.This spark became Lokal. Our first instinct was to put everything in one place &amp; one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies &amp; marketplaces, we began unbundling and verticalising.
 
 
 Today, Lokal is a house of focused apps, many products, one mission:
 
 
 to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they've always deserved.We now operate dozens of live apps across categories like:
 
 
 Edutainment &amp; Skill Learning - practical skills and learning in regional languages (GyanTV)
 
 
 Matrimonial Matchmaking - hyperlocal, compatibility-first partner search (Lokal Matrimony)
 
 
 Agri Consulting - farmer-first advisory in local languages (AgriLokal)
 
 
 Local Jobs - blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
 
 
 Social &amp; Community - Place to find &amp; post social updates (Lokal app)
 
 
 Emotional Well-being &amp; Peer Support - safe spaces to talk and feel heard (Dostt &amp; Eaze)
 
 
 Astrology &amp; Guidance - instant access to trusted Astrologers via chat and voice (AstroLokal)
 
 
 Advisory Services - early bets in legal help, financial guidance, career counselling, and more
 
 
 Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we've built, they don't wade through clutter; they get a straight line to what they came for.This is the story new teammates walk into:
 
 
 a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre &mdash; access changes lives.We ship fast. We learn fast. We build for Bharat.We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital
 
 
 About the role : We're seeking a seasoned Manager - Customer Support to lead multi-product support operations, elevate customer experience, and drive operational excellence. The ideal candidate has strong leadership experience in fast-paced B2C environments and a proven ability to scale teams, processes, and performance.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Team Management: Oversee multiple customer support teams, ensuring high performance, motivation, and professional growth
 </li>
 <li>
 Customer Experience: Drive initiatives to enhance customer satisfaction and reduce churn across various products
 </li>
 <li>
 Process Optimization: Standardize and improve customer support workflows, ticketing systems, and service-level agreements (SLAs)
 </li>
 <li>
 Key Metrics &amp; Performance Monitoring: Track and optimize critical support metrics, including:
 </li>
 <ul>
 <li>
 Turnaround Time (TAT): Reduce response and resolution times across all support channels
 </li>
 <li>
 Ticket Categorization: Implement structured ticket classification for efficient prioritization and handling
 </li>
 <li>
 Priority Ticket Handling &amp; Escalation: Develop robust escalation protocols to ensure high-priority cases are addressed swiftly
 </li>
 <li>
 Overall Ticket Reduction: Identify and implement strategies to minimize ticket volume through self-service solutions, automation, and proactive customer engagement
 </li>
 </ul>
 <li>
 Data-Driven Decision Making: Leverage analytics to monitor performance, identify trends, and implement process improvements
 </li>
 <li>
 Technology &amp; Tools: Evaluate and implement support tools (CRM, chatbots, helpdesk software) to enhance efficiency and customer experience.(Hands on experience with Freshdesk will be preferable)
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with product, marketing, and engineering teams to ensure a seamless customer journey
 </li>
 <li>
 Training &amp; Development: Establish training programs to keep support teams updated on product knowledge and customer handling best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Business, Operations, or a related field
 </li>
 <li>
 4+ years of experience in customer support and experience handling customer support operations for different products/business categories
 </li>
 <li>
 Strong analytical and problem-solving skills, with a data-driven mindset
 </li>
 <li>
 Proficiency in customer support tools such as Zendesk, Freshdesk, Salesforce, or equivalent
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills
 </li>
 <li>
 Ability to thrive in a fast-paced, evolving environment
 </li>
 </ul>
</div>

Customer Support Manager

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Manager, Customer Support - PAM

Plum

<div>
 
 
 About Plum
 
 
 
 At Plum, we&rsquo;re redefining employee health insurance and wellness in India. But as we scale, excellence can&rsquo;t be optional, it needs to be perfect. That&rsquo;s where you come in.
 
 
 We&rsquo;re looking for someone who doesn&rsquo;t just
 
 manage
 
 escalations.
 
 
 We&rsquo;re looking for someone who will
 
 end
 
 them.
 
 
 
 
 
 
 
 
 
 You are natural at the below
 
 
 <ol>
 <li>
 You are unreasonably customer obsessed
 </li>
 <li>
 You can cut through noise and create solutions
 </li>
 <li>
 Your ability to write to stakeholders is clear and compelling
 </li>
 <li>
 Your ability to talk to your stakeholder builds trust and drives action
 </li>
 <li>
 You love to own vs pass/point
 </li>
 <li>
 You love data and its accurate interpretations
 </li>
 <li>
 You know how to spot a problem before it becomes large
 </li>
 </ol>
 
 
 
 
 
 What a day might look like
 
 
 <ol>
 <li>
 You collaborate with internal teams
 </li>
 <li>
 You liaise with external teams
 </li>
 <li>
 You analyse data and are on a constant lookout for patterns
 </li>
 <li>
 You take feedback to Ops, Sales and Product Teams
 </li>
 <li>
 You operate multiple CRMs / tools
 </li>
 <li>
 You visit insurers, and sometimes customers too
 </li>
 <li>
 You are relentless at employee / HR / decision maker / CHRO / co-founder / insurer communication via ticketing journeys
 </li>
 <li>
 When you spot a knowledge gap, you will invest training effort and create awareness
 </li>
 </ol>
 
 
 
 
 
 What success looks like
 
 
 
 
 Your 3 core OKRs:
 
 
 <ul>
 <li>
 Reduce escalations
 
 by
 
 90% from current volume
 </li>
 <li>
 When escalated, drive
 
 an CSAT of 90%
 
 </li>
 <li>
 Close the loop a
 
 nd solve every case in under 7 days.
 
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need to thrive
 
 
 <ul>
 <li>
 2-4 years of experience in customer success, ops, consulting or escalation handling
 </li>
 <li>
 Flawless written and verbal communication. You write to resolve. You speak to de-escalate
 </li>
 <li>
 Data comfort. You can toggle spreadsheets and spot the signals in the noise. Are fluent in Excel/Sheets and you love data
 </li>
 <li>
 Empathy. You understand that behind every escalation is a human who trusted us, and you work to restore that trust
 </li>
 </ul>
 
 
 
 
 
 Bonus if you have
 
 
 <ul>
 <li>
 Experience working directly with CXOs or external partners (like insurers or B2B clients)
 </li>
 <li>
 Handled high-stakes escalations in a regulated or complex domain (e.g. fintech, healthtech, insurtech)
 </li>
 <li>
 Built playbooks, SOPs, or trained internal teams
 </li>
 <li>
 Worked cross-functionally across product, ops, and customer teams.
 </li>
 <li>
 Startup / 0-to-1 exposure
 </li>
 </ul>
 
 
</div>

Escalations Manager

Samsara

<div>
 
 Who We Are
 
 
 
 Samsara (NYSE: IOT) is the pioneer of the Connected Operations&trade; Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing &mdash; and we are excited to help digitally transform their operations at scale.
 
 
 Working at Samsara means you&rsquo;ll help define the future of physical operations and be on a team that&rsquo;s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you&rsquo;ll have the autonomy and support to make an impact as we build for the long term.
 
 
 
 About the role:
 
 
 
 You will be responsible for managing a team of Tier 1 Technical Support Specialists in our Bengaluru office, directly monitoring, reporting, and driving improvements in team-level metrics and KPI&rsquo;s, keeping up with new products and ongoing training and developing processes. Your work will be collaborative in nature, working together with managers in multiple support locations to serve our customers. Your work will be cross-functional in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Marketing on a weekly basis.
 
 
 Experience in a technical support role, proven analytical skills, and strong communication skills are a must. You should be comfortable acting as an escalation point with customers, development teams, and sales teams, and be able to manage projects through to completion. Relationship building, prioritization of projects, and super-effective communication define you.
 
 
 Our current Support team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pi&rsquo;s and building web applications, to building gaming computers and rebuilding guitars. We're looking for technically minded, data-driven builders to join our fast-growing team, where you will have a big impact on the success of the product and the company.
 
 
 This is a hybrid position with 2 days work from our Bengaluru office. You must express the T readiness to work in a 24x7 operational environment.
 
 
 
 You should apply if:
 
 
 
 
 <ul>
 <li>
 You want to impact the industries that run our world: Your efforts will result in real-world impact&mdash;helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
 </li>
 <li>
 You are the architect of your own career: If you put in the work, this role won&rsquo;t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
 </li>
 <li>
 You&rsquo;re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
 </li>
 <li>
 You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
 
 
 
 </li>
 </ul>
 
 In this role, you will:
 
 
 
 
 <ul>
 <li>
 Directly manage a team of Tier 1 Technical Support Specialists and assist in recruiting and hiring to support rapid growth
 </li>
 <li>
 Maintain a high degree of customer satisfaction with the Support Team while ensuring the team meets established SLA&rsquo;s
 </li>
 <li>
 Highly visible to the local team and active in managing schedules and making real-time adjustments to assignments to ensure fast response and quality service
 </li>
 <li>
 Produce reporting that demonstrates team effectiveness to Engineering, PM, and Leadership
 </li>
 <li>
 Explore, implement, and integrate systems that will help the team scale through tremendous growth
 </li>
 <li>
 Successfully manage onboarding and continuous education for members of the team
 </li>
 <li>
 Manage interactions between Support and other departments pertaining to customer issues/feedback
 </li>
 <li>
 Mentoring new hires as the organization grows quickly
 </li>
 <li>
 Model and support the Samsara cultural principles - Obsess over customers, build for the long term, and challenge yourself
 
 
 
 </li>
 </ul>
 
 Minimum requirements for the role:
 
 
 
 
 <ul>
 <li>
 B.A./B.S. required, preferably in a technical or quantitative field
 </li>
 <li>
 10 years of experience in a high volume technical support environment
 </li>
 <li>
 3+ years of experience managing a team
 </li>
 <li>
 Strong spoken and written language skills for working with high-value customers and publishing documentation
 </li>
 <li>
 Interest in working in a fast-growing environment with changing responsibilities, and a tolerance for ambiguity
 </li>
 <li>
 Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus
 </li>
 <li>
 Experience managing remote workers is a plus
 </li>
 <li>
 Experience with Zendesk is a plus
 
 
 
 </li>
 </ul>
 At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
 
 
 
 Benefits
 
 
 
 Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.
 
 
 
 Accommodations
 
 
 
 Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
 
 
 
 Flexible Working
 
 
 
 At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual&rsquo;s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
 
 
 
 Fraudulent Employment Offers
 
 
 
 Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in &lsquo;@samsara.com&rsquo; or &lsquo;@us-greenhouse-mail.io&rsquo;. For more information regarding fraudulent employment offers, please visit our blog post here.
</div>

Manager, Technical Support

Kia India

<div>
 
 Job Description
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 The Area Field Aftersales Manager will be responsible for implementation of KIA process &amp; policies &amp; ensure the aftersales operation at the dealers under his supervision
 </li>
 <li>
 Support &amp; monitor the development of workshop infrastructure for completion as per time plan.
 </li>
 <li>
 Regular review of Dealer KPI, support to enhance the same.
 </li>
 <li>
 Ensuring right quality and quantity of staff at dealership as per KIN guidelines, Training of dealer staff through OJT &amp; at KIA Training Centre.
 </li>
 <li>
 Implementation of systems &amp; processes at dealership as per KIA guidelines
 </li>
 <li>
 Ensure Policy Adherence at the dealership.
 </li>
 <li>
 Technical feedback, reports, campaign monitoring &amp; reporting to RSFM &amp; HQ.
 </li>
 <li>
 Measuring &amp; monitoring CSI of the dealership &amp; working with dealership to enhance CS.
 </li>
 <li>
 Monitoring customer complaints at reported at various channels, attending to customer grievances, fast resolution &amp; ensuring comeback of customers.
 </li>
 <li>
 Meeting set targets related to Repair orders, Parts, KPI of dealership &amp; growth / improvement plan.
 </li>
 <li>
 Regular planning &amp; organizing of marketing activities basis KIA business plan, seasonal requirements, dealer profitability &amp; customer satisfaction.
 </li>
 <li>
 Regular audits, evaluations to monitor dealership performance.
 </li>
 <li>
 Warranty approvals, audits, parts scrapping etc in the dealership under supervision.
 </li>
 <li>
 Any other duties expected from the position &amp; requested by respective manager.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 Good communication skills both written and verbal, Mentoring and coaching dealership manpower, Mentoring and coaching dealership manpower, Data analysis to monitor dealer profitability, Customer Complaint analysis
 
 
 
 Location
 
 
 
 Bengaluru, Karnataka, India
 
 
 
 Posted On
 
 
 
 1747203478000
 
 
 
 Years Of Experience
 
 
 
 4 to 10 years
</div>

Area Service Field Manager (ASFM)

<div>
 
 Job Description
 
 
 
 
 As a Floor Manager, you&rsquo;re be at the forefront of creating excellent customer experiences that go beyond the expected. You will contribute to driving sales performance by executing commercial strategies on the shop floor, fostering team collaboration, monitoring KPIs, and ensuring an exceptional customer experience.
 
 
 
 
 With a passionate and dedicated team by your side, you will lead with energy and purpose&mdash;setting the tone for a store environment that&rsquo;s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
 </li>
 <li>
 Analyse sales data and collaborate with the Store Manager to maximise department performance.
 </li>
 <li>
 Manage back-of-house operations, including inventory control, stock replenishment, and operational processes, to ensure product availability and a seamless customer experience.
 </li>
 <li>
 Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
 </li>
 <li>
 Support recruitment efforts and ensure effective onboarding and training for new team members.
 </li>
 <li>
 Identify and nurture future talent, contributing to development plans that support team progression.
 </li>
 <li>
 Oversee daily store operations, ensuring efficiency and alignment with brand standards.
 </li>
 <li>
 Act as a brand ambassador, consistently delivering the best possible experience for every customer.
 </li>
 <li>
 Step into the role of Store Manager when required, ensuring continuity in leadership and performance.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge of store operations &amp; standards from previous experience working in retail, preferably within a fashion environment.
 </li>
 <li>
 Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
 </li>
 <li>
 Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
 </li>
 <li>
 Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
 </li>
 <li>
 Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
 </li>
 <li>
 Adaptability &amp; Flexibility: Adaptable and responsive to changing priorities and customer requests.
 </li>
 <li>
 Comfortable working varied hours, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 This is a full-time role based in Bangalore.
 
 
 
 
 
 Benefits
 
 
 
 
 
 We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&amp;M Group brands in stores and online.
 
 
 
 
 In addition to this, colleagues also receive:
 
 
 
 <ul>
 <li>
 Competitive Monthly Bonus of Up to 15% Tied to Sales Achievements
 </li>
 <li>
 Annual Leave
 </li>
 <li>
 Medical Leave
 </li>
 <li>
 Development Opportunities
 </li>
 </ul>
 
 
 Inclusion &amp; Diversity
 
 
 
 
 
 At H&amp;M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That&rsquo;s why we consider all dimensions of diversity throughout our recruitment process&mdash;ensuring our workforce reflects the richness of the communities we serve.
 
 
 
 
 COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
 
 
 
 
 Ready to apply? Click on the I&rsquo;M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
 
 
 
 
 Please note this position is offered on a local contract, therefore you should have the legal right to work in India before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
 
 
 
 
 
 For internal applicants:
 
 
 
 
 <ul>
 <li>
 Successful completion of 24 months of employment at H&amp;M as on 31 Oct 2025
 </li>
 <li>
 Rated as Exceed Expectation in the latest Annual Review
 </li>
 <li>
 Clearance from Area HR on no disciplinary issues during the entire employment tenure
 </li>
 </ul>
 
 We are looking forward to hearing from you!
 
 
 
</div>

Floor Manager, Bangalore (Mall of Asia)

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The Category Manager will work on offering dedicated support to top-tiered brands to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others. Apart from this, the Category Manager will also help brands leverage Amazon&rsquo;s tools and programs to improve on their business inputs.
 
 
 We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.
 
 
 
 About The Role
 
 
 
 Category Managers at Amazon have end to end responsibility of the customer experience and growth of their category. Amazon strives to present its customers with the widest selection of products at the best prices. Category managers anticipate their customer needs and incorporate them into the business roadmap and own end-to-end execution with stakeholders including brands and sellers. They will also drive major changes or enhancement for customer experience influencing category needs based on their knowledge of competitive trends in the marketplace and other macro environment data.
 
 
 Responsibilities Include
 
 
 The successful candidate will be the business owner, with responsibility for signing the right mix of selection in partnership with sellers, adding unique selection, driving traffic conversion, relevant promotion constructs while delivering top notch customer experience on catalog as well. She/he must be an effective leader and communicator working with our most important partners, as well as with internal colleagues and groups. She/he will have strong business judgment with a track record of strong ownership values and relationship management skills. This position offers an exciting opportunity to work on a new business challenge.
 
 
 As a Category Manager in Shoes, you will focus on delivering a world-class customer experience and exceptional sales and margin growth for the sub-categories that you are responsible for as we rapidly expand and grow our selection from around the world.
 
 
 The person who joins this team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building stakeholder relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions.
 
 
 
 The Candidate Must Demonstrate The Ability To Succeed At
 
 
 
 Defining and implementing strategies
 
 
 Driving an online business
 
 
 Managing internal and external stakeholders
 
 
 Planning and forecasting
 
 
 He or she must be able to develop clear thinking and business rationale for new features &amp; services to bring customers ease-of-use and innovation with a razor sharp focus on solving for the customer while driving operational excellence in execution. The candidate must be an effective communicator in working with some of Amazon&rsquo;s most important partners and vendors, as well as with internal colleagues and groups. The candidate must have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. We are seeking someone with demonstrated history of successful project ownership using customer data to identify and prioritize opportunities.
 
 
 Candidate will own one of the critical businesses for Footwear business responsible for success of both immediate as well as long term strategy.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of with Excel experience
 </li>
 <li>
 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
 </li>
 <li>
 Bachelor's degree, or 3+ years of professional or military experience
 </li>
 <li>
 Experience with financial analysis and P&amp;L ownership
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing large data sets and utilizing to drive performance and process improvements
 </li>
 <li>
 Experience in vendor negotiations, pricing and promotion, inventory management, and product development
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3134913
</div>

Category Manager, IN Shoes

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