customer support manager

Sand Helper

Sand Helper is seeking a highly motivated and organized Operations and Customer Support Manager to help manage daily customer communications while coordinating the operational logistics that support our growing rental network.This role blends customer service leadership with operational coordination. You will interact with customers planning beach trips, coordinate with delivery drivers and local partners, and help manage the deployment and maintenance of our fleet of battery-powered sand scooters across multiple rental locations.The position is primarily based in person at our Crofton, Maryland office and warehouse, where you will work closely with the team on communications, logistics, and operational improvements. Some tasks may occasionally be completed remotely when appropriate.As Sand Helper continues to grow along the East Coast, this role may evolve into a leadership position overseeing communications, operations, and customer experience across multiple locations.Please note that while our office is currently located in Crofton, Maryland, we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Candidates should be comfortable commuting to Crofton initially and willing to commute to those areas if the office relocates.Key Responsibilities<ul><li>Handle customer phone calls, answer questions related to beach wheelchair rentals, and enter or modify reservations (majority of the role).</li><li>Coordinate with delivery drivers and local partners to ensure timely deliveries and pickups of our battery-powered sand wheelchairs.</li><li>Help oversee the operational logistics of our fleet of mobility devices, including equipment tracking, deployment, and maintenance coordination.</li><li>Assist with managing operations across our growing network of rental locations along the East Coast.</li><li>Support the expansion of new rental locations by helping coordinate logistics, operational setup, and communication with local partners.</li><li>Respond to customer emails and chats promptly and professionally.</li><li>Demonstrate patience, kindness, and professionalism when handling customer concerns or complaints.</li><li>Maintain a flexible schedule including answering calls and returning calls on weekends and occasionally in the evening hours (up to around 8pm).</li><li>Weekend availability is particularly important for this role, as many customers plan beach trips during that time. Work schedules may include weekends with alternative weekday days off (for example Tuesday&ndash;Wednesday or other weekday combinations).</li><li>Occasionally coordinate marketing efforts with external artists, marketing professionals, or video editors to support company messaging and outreach.</li><li>Assist with improving internal processes and operational systems as the company grows.</li><li>Complete administrative or operational tasks during slower periods.</li><li>Assist with warehouse, equipment organization, and operational tasks at the Crofton location when needed.</li></ul>The candidate must be willing to be flexible in their responsibilities. There are times of the year that are busier than others. During the winter months, when we focus more on equipment manufacturing and maintenance, there may be additional operational needs at the warehouse such as inventory organization or administrative support.Qualifications<ul><li>At least 2 years of experience in customer service, operations, communications, or a related field.</li><li>Strong phone communication and interpersonal skills.</li><li>Highly organized with strong multitasking ability.</li><li>Comfortable coordinating logistics and communicating with multiple stakeholders.</li><li>Ability to adapt as responsibilities evolve with company growth.</li><li>Interest in helping improve operational systems and support the expansion of a growing business.</li></ul>Preferred but not required:<ul><li>Degree in Business, Communications, Marketing, Operations Management, or a related field.</li></ul>Requirements<ul><li>Proficiency with Microsoft Office Suite including Excel, Word, and PowerPoint.</li><li>Ability to multitask, including entering orders while speaking with customers.</li><li>Comfortable learning scheduling platforms and mobile phone applications.</li><li>Willingness to maintain a flexible schedule including regular weekend availability and occasional evening hours.</li><li>Reliable internet connection for occasional remote tasks.</li><li>Ability to commute regularly to the Crofton, Maryland office and warehouse.</li><li>Willingness to commute to Columbia or Ellicott City in the future if the office relocates.</li></ul>Benefits<ul><li>Health insurance (reimbursement through a QSEHRA program)</li><li>Life insurance</li><li>Paid time off (PTO)</li><li>Paid sick days</li><li>Flexible scheduling options</li><li>Professional development assistance</li><li>Company-paid training opportunities</li><li>Career development opportunities as the company expands</li></ul>Schedule<ul><li>Full-time</li><li>Saturday and Sunday availability required (with time off during the week)</li><li>Some evening availability</li><li>Work schedules may include weekends with weekday days off depending on operational needs.</li></ul>Pay: $40,000.00 - $55,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>This role often requires working weekends when customers are planning beach trips. Are you comfortable working weekends as part of your regular schedule, potentially with select weekdays off instead?</li><li>Sand Helper&rsquo;s office is currently located in Crofton, MD, but we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Are you comfortable commuting to Crofton initially and to Columbia or Ellicott City if the office relocates?</li><li>Because many customers plan beach trips in the evenings or on weekends, we occasionally return calls or assist customers outside of traditional 9&ndash;5 hours. When working remotely, what is the latest time you would typically be comfortable handling customer calls if needed?</li><li>A college degree is not required for this role. If you have a degree or certifications, please list them along with the field of study and the approximate year completed.</li><li>This role often requires speaking with customers on the phone while navigating apps, entering orders, or looking up reservation details on a computer or smartphone. How comfortable are you multitasking in this way? Please describe your experience.</li><li>As Sand Helper expands to new locations, there may occasionally be opportunities to travel to other states on short notice to help resolve operational issues or assist with launching new rental locations. In some cases, this travel may involve working independently on-site. Would you be comfortable with this type of travel? If so, approximately how many weeks per year would you be willing to travel, and how long would you typically be comfortable being away from home at one time?</li><li>Have you had experience driving larger vehicles (such as vans, pickup trucks, or vehicles pulling small trailers)? If so, please describe. If not, would you be comfortable learning if needed to support local operational tasks, for example moving some chairs from a storage unit in Crofton to the warehouse nearby in Crofton.</li><li>If offered the position, how soon would you be available to start?</li></ul>Work Location: In person

Operations and Customer Support Manager

Tabadulat

<div>
 
 About Us
 
 
 
 We are a retail and institutional Islamic brokerage start-up based in Abu Dhabi, UAE.
 
 
 
 
 Our mission is to provide a world-class trading and investing platform that empowers both individual investors and financial institutions to access global markets in a Shariah-compliant way.
 
 
 
 
 We're building a platform that combines modern fintech infrastructure with Islamic finance principles - delivering simplicity, transparency, and trust to users across the region and beyond.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a dedicated and empathetic Customer Support Specialist to join our growing team at Tabadulat. In this role, you will be the first point of contact for our users - helping them navigate our platform, resolve queries, and experience the high standard of service that defines our brand.
 
 
 
 
 
 
 
 The ideal candidate is fluent in both Arabic and English, has a natural ability to connect with people, and is comfortable handling customer interactions across multiple channels including calls, live chat, and email. You will play a critical role in ensuring our clients feel supported, heard, and valued at every touchpoint.
 
 
 
 
 
 
 
 This is a fully remote role, and we are particularly looking for candidates based in Egypt who can support our Arabic-speaking user base across the GCC region.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1.&nbsp; Customer Communication &amp; Support
 
 
 <ul>
 <li>
 
 Respond to customer inquiries via calls, live chat, email, and messaging platforms in a timely and professional manner.
 
 </li>
 <li>
 
 Provide clear, accurate, and helpful information about Tabadulat's products, services, and platform features.
 
 </li>
 <li>
 
 Handle and resolve customer complaints with empathy and efficiency, escalating complex cases to relevant internal teams when needed.
 
 </li>
 <li>
 
 Maintain a consistently high standard of service in all customer interactions, in both Arabic and English.
 
 </li>
 </ul>
 
 
 2.&nbsp; Account &amp; Onboarding Assistance
 
 
 <ul>
 <li>
 
 Guide new users through the onboarding and account registration process, including KYC document submission.
 
 </li>
 <li>
 
 Help customers troubleshoot account-related issues such as login difficulties, verification status, and transaction queries.
 
 </li>
 <li>
 
 Ensure customers understand how to use the platform's features, including trading tools and portfolio management.
 
 </li>
 </ul>
 
 
 3.&nbsp; Internal Coordination
 
 
 <ul>
 <li>
 
 Collaborate with compliance, operations, and product teams to resolve customer issues and relay feedback.
 
 </li>
 <li>
 
 Document customer queries, feedback, and recurring issues accurately in the system.
 
 </li>
 <li>
 
 Contribute insights from customer interactions to help improve the product and support processes.
 
 </li>
 </ul>
 
 
 4.&nbsp; Quality &amp; Compliance
 
 
 <ul>
 <li>
 
 Adhere to regulatory and Shariah-compliance guidelines in all customer communications.
 
 </li>
 <li>
 
 Ensure all interactions are logged and handled in line with the company's data privacy and compliance policies.
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 
 1.&nbsp; Language &amp; Communication
 
 
 <ul>
 <li>
 
 Full professional proficiency in Arabic and English (written and spoken) - this is a mandatory requirement.
 
 </li>
 <li>
 
 Exceptional communication skills with the ability to explain complex financial concepts in simple terms.
 
 </li>
 </ul>
 
 
 2.&nbsp; Experience
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience in a customer support or client-facing role, ideally within fintech, banking, or financial services.
 
 </li>
 <li>
 
 Experience handling customer interactions across multiple channels (phone, email, chat).
 
 </li>
 </ul>
 
 
 3.&nbsp; Domain Knowledge
 
 
 <ul>
 <li>
 
 Basic understanding of financial products, brokerage services, or investment platforms is preferred.
 
 </li>
 <li>
 
 Awareness of KYC/AML processes and regulated financial environments is an advantage.
 
 </li>
 </ul>
 
 
 4.&nbsp; Soft Skills
 
 
 <ul>
 <li>
 
 Patient, empathetic, and calm under pressure.
 
 </li>
 <li>
 
 Strong problem-solving skills and a proactive mindset.
 
 </li>
 <li>
 
 Highly organized with excellent attention to detail.
 
 </li>
 <li>
 
 Comfortable working independently in a fully remote environment.
 
 </li>
 </ul>
 
 
 5.&nbsp; Location
 
 
 <ul>
 <li>
 
 Based in Egypt.
 
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 
 Competitive salary and benefits package.
 
 </li>
 <li>
 
 Direct collaboration with the founding team.
 
 </li>
 <li>
 
 Mission-driven culture built on trust, innovation, and impact.
 
 </li>
 <li>
 
 Flexible remote work and career development opportunities.
 
 </li>
 </ul>
 
 
 
 
 
 If you are a motivated, bilingual customer support professional who is passionate about delivering exceptional service and wants to be part of a company building the future of shariah-compliant investing, we would love to hear from you.
 
 
</div>

Customer Service Support Manager

TeamGantt

<div>TeamGantt

Customer Success Manager - Full or Part-Time 
Location: Remote, U.S.-based (East Coast and Central Time Zones preferred for alignment with team working hours) 
Where scheduling meets simplicity.

TeamGantt offers powerful project management software to contractors and subcontractors. Our easy-to-use Gantt charts help teams stay organized, on schedule, and connected. We're looking for a Client Success Manager to help our clients succeed and get the most out of our platform.

As a Client Success Manager (CSM), you'll be responsible for ensuring our clients have a seamless experience using TeamGantt. Your role is vital in building strong, long-lasting relationships with customers, guiding them through onboarding, and helping them troubleshoot issues. 
Key Responsibilities:
<ul>
<li>Support clients through onboarding and ensure they are successfully using the platform</li>
<li>Provide customer support via Zoom calls, live chat, email, and troubleshooting</li>
<li>Identify, negotiate and close expansion deals within existing customer base</li>
<li>Manage check-ins with enterprise customers to drive renewals</li>
<li>Experience in writing content and copy preferred.</li>
</ul>
Qualifications:
<ul>
<li>At least 3 years of experience in a customer success or client-facing role.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Comfort level with video calls and written communication.</li>
<li>Experience in construction field are preferred but not required</li>
<li>Bilingual skills are preferred.</li>
</ul>
Pay and Benefits:
<ul>
<li>Full-time or Part-time, W-2 Employment</li>
<li>Salary: $66,500-$80,000 base salary, with high performers able to earn above that through bonuses and overtime.</li>
<li>Benefits include a flexible 32-hour work week (four-day work week), remote work, and paid time off. Additional benefits such as healthcare and retirement options will be discussed during the interview process.</li>
</ul>
Why TeamGantt?

At TeamGantt, we prioritize a collaborative and customer-focused environment. We believe in empowering our employees to thrive with flexibility and autonomy while working with a dynamic team that values communication and results. Join us for the opportunity to grow both personally and professionally in a supportive work environment. 
TeamGantt is an equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.</div>

Customer Success Manager - Full or Part-Time

Cloud Rexpo Pvt. Ltd.

Customer Support Lead / CX ManagerLocation: Bahria Phase 7, Rawalpindi (On-site) Job Type: Full-time Salary: PKR 80,000 &ndash; 100,000 (Based on experience)About the RoleWe are looking for a Customer Support Lead / CX Manager who can build systems, lead teams, and handle high-pressure situations in a fast-paced environment. This role is ideal for someone who goes beyond managing tickets and takes full ownership of customer experience.Key ResponsibilitiesOperations Management<ul><li>Oversee multi-channel support (calls, WhatsApp/chat, email)</li><li>Monitor live queues and ensure SLA adherence</li></ul>Escalation Handling (Critical)<ul><li>Manage high-priority customer complaints</li><li>Resolve driver disputes (earnings, behavior, fraud)</li><li>Handle safety-related incidents</li><li>Act as final decision-maker on complex cases</li></ul>SOPs &amp; Quality Control<ul><li>Develop and improve call scripts, templates, and escalation processes</li><li>Ensure consistent and high-quality customer interactions</li></ul>Team Leadership<ul><li>Conduct daily huddles and coaching sessions</li><li>Monitor agent performance and provide feedback</li><li>Manage performance reviews and improvement plans</li></ul>Customer Experience Ownership<ul><li>Improve rider and driver satisfaction</li><li>Identify and resolve key friction points in operations</li></ul>Cross-Functional Coordination<ul><li>Work closely with Operations, Tech, and Marketing teams</li></ul>Reporting &amp; Insights<ul><li>Track KPIs, analyze trends, and provide actionable insights</li></ul>RequirementsMust-Have Skills<ul><li>Strong communication skills (Urdu &amp; English required; Punjabi is a plus)</li><li>Proven leadership and team management experience</li><li>Ability to handle escalations and make decisions under pressure</li><li>Understanding of KPIs, SLAs, and performance metrics</li></ul>Good-to-Have<ul><li>Experience in ride-hailing, logistics, or BPO industry</li><li>Familiarity with CRM/ticketing systems</li><li>Exposure to automation tools or AI-based support systems</li></ul>Experience<ul><li>3&ndash;6 years of total experience</li><li>At least 1&ndash;2 years managing a support team (10&ndash;30 agents preferred)</li></ul>What We&rsquo;re Looking For<ul><li>Calm under pressure</li><li>Solution-oriented mindset</li><li>Strong ownership and accountability</li><li>High emotional intelligence</li><li>Fast decision-making ability</li></ul>Why Join Us?<ul><li>Opportunity to build and scale support systems</li><li>Leadership role with high ownership</li><li>Fast-growing and dynamic work environment</li></ul>Job Types: Full-time, Contract Contract length: 15 monthsPay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead – Customer Support

TOD MENA

<div>
 
 
 Position Summary:
 
 
 
 The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 
 
 This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 
 
 
 
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
 </li>
 <li>
 Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
 </li>
 <li>
 Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
 </li>
 <li>
 Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
 </li>
 <li>
 Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
 </li>
 <li>
 Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
 </li>
 <li>
 Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
 </li>
 <li>
 Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
 </li>
 <li>
 Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
 </li>
 <li>
 Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
 </li>
 <li>
 Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
 </li>
 </ul>
 
 
</div>

Customer Care Manager

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Customer Support Executive
 
 for its Bayut and Dubizzle Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Gender: Both
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Customer Support Executive

Outpost Natural Foods

TITLE: Café’ Support Manager DEPARTMENT: Café’
 
STATUS: FT, Manager, At-Will, Hourly REPORTS TO: Café’ Manager
 
JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. To ensure an organized and smoothly run café’ department including ordering, pricing, and inventory control. To assist the Café’ Manager with managing, motivating, and providing café’ staff with the tools required to be successful in their jobs. To assist the Café’ Manager with meeting department objectives for sales, margin, and labor goals.
 
WORK ENVIRONMENT: Fast paced retail floor and kitchen. Work near moving mechanical parts (i.e. coffee/juice machines, ovens, etc.) and in cold/hot climate conditions (i.e. cooler or near stove). Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings.
 
ESSENTIAL DUTIES AND RESPONSIBILITES: 
1. Customer Service
 a. Treat people fairly, consistently, and with respect.
 b. Ensure efficient, informative, and friendly service according to established customer service vision and standards.
 2. Café’ Support Manager Responsibilities
 Leadership
 a. Model supportive and participatory leadership qualities, promote team building and motivate staff to achieve their stated objectives.
 b. Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.
 c. Ensure that communications are clear, direct, and respectful.
 d. Ensure the integrity of Outpost’s stated values in decision-making and interactions with others.
 e. Use the interest-based problem solving method to resolve issues
 f. Ensure professional and friendly service from all café’ staff.
 g. Act as a model to all employees following both the union contract and employee handbook.
 Ordering and Pricing
 a. Purchase products and supplies for department according to store guidelines. Coordinate product selection with Café’ Manager.
 b. Ensure adequate supply of products keeping out of stocks to a minimum.
 c. Receive and process orders to ensure food quality and safety. Check condition and invoice accuracy on all deliveries.
 d. Ensure correct product rotation.
 e. Review invoices for accuracy, price changes, and product additions. Process updates with pricing.
 f. Coordinate returns and credit from suppliers when needed and ensure that staff know how to do the same.
 g. Ensure accurate up-to-date price labeling of department items.
 h. Establish prices based on margin goals.
 Department Operations
 a. Ensure staff are available to meet customers’ requests and needs.
 b. Ensure daily tasks are assigned to ensure productive work flow.
 c. Ensure that all unsellable items are properly disposed.
 d. Ensure café’ equipment is maintained and properly serviced. Advise store manager of equipment repair/replacement needs.
 e. Coordinate vendor returns with receiving. Keep accurate records of department transfers, credits, and losses.
 f. Maintain and update department’s standard operating procedures (SOP’s). Ensure staff is aware of and trained in department SOP’s.
 g. Conduct quarterly inventory.
 Sanitation and Security
 a. Enforce department procedures according to HAACP guidelines to ensure safe food handling and preparation.
 b. Ensure that café’ display units, coolers, work areas, storage areas, and floors are in clean and orderly condition and meet all Health Department requirements.
 c. Ensure staff is following safety, sanitation and security procedures.
 Personnel
 a. Develop and uphold performance standards for all café’ staff.
 b. Schedule café’ staff according to weekly labor budget and quarterly cost of labor. Arrange for coverage of vacant shifts and fill in as needed.
 c. Hire qualified café’ staff within established policies.
 d. Ensure training for all department staff. Successfully complete training checklists with new department staff.
 e. Motivate and provide café’ staff with the tools and materials required to ensure high quality and efficient job performance.
 f. Provide timely, thorough and thoughtful performance evaluations to department staff.
 g. In collaboration with Café’ Manager, take corrective counseling measures and/or disciplinary action as needed for all department staff, according to established personnel policies.
 h. Assist with coordinating department meetings to maintain effective communication with staff.
 Merchandising
 a. Ensure displays and shelves are fully stocked, rotated, fronted, and faced. Set stocking priorities for department staff. Stock items as needed.
 b. Ensure proper shelf tags and sale signs are on shelves and displays.
 c. Plan attractive displays. Coordinate displays and specials with visual merchandiser.
 d. Cross merchandise products with other departments.
 Budgeting and Planning
 a. Attend Café’ leadership team meetings.
 b. Support the Café’ Manager in meeting the established goals for margin, labor costs, sales and inventory.
 Other
 a. Perform all other duties included in department coordinator, assistant, journeyperson, and clerk job descriptions.
 
3. All Staff Duties
 a. Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
 b. Keep store/office orderly and clean.
 c. Maintain a positive attitude.
 d. Perform all other duties as assigned by Café’ Manager.
 
KNOWLEDGE, SKILLS, ABILITIES: 
<ul>
<li>Outstanding customer service skills</li>
<li>Minimum of one year supervisory experience in food service and/or restaurant industry.</li>
<li>Demonstrated ability to adhere to sanitation and production guidelines</li>
<li>Knowledge of natural foods and the natural foods industry</li>
<li>Experience in planning, developing, and implementing systems, procedures and policies</li>
<li>Attention to detail and good organizational skills</li>
<li>Ability to handle multiple demands, work under time pressures, and meet deadlines</li>
<li>Willingness to be open, to learn, and take on new responsibilities</li>
</ul>

Café' Support Manager

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