customer support manager

Sand Helper

Sand Helper is seeking a highly motivated and organized Operations and Customer Support Manager to help manage daily customer communications while coordinating the operational logistics that support our growing rental network.This role blends customer service leadership with operational coordination. You will interact with customers planning beach trips, coordinate with delivery drivers and local partners, and help manage the deployment and maintenance of our fleet of battery-powered sand scooters across multiple rental locations.The position is primarily based in person at our Crofton, Maryland office and warehouse, where you will work closely with the team on communications, logistics, and operational improvements. Some tasks may occasionally be completed remotely when appropriate.As Sand Helper continues to grow along the East Coast, this role may evolve into a leadership position overseeing communications, operations, and customer experience across multiple locations.Please note that while our office is currently located in Crofton, Maryland, we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Candidates should be comfortable commuting to Crofton initially and willing to commute to those areas if the office relocates.Key Responsibilities<ul><li>Handle customer phone calls, answer questions related to beach wheelchair rentals, and enter or modify reservations (majority of the role).</li><li>Coordinate with delivery drivers and local partners to ensure timely deliveries and pickups of our battery-powered sand wheelchairs.</li><li>Help oversee the operational logistics of our fleet of mobility devices, including equipment tracking, deployment, and maintenance coordination.</li><li>Assist with managing operations across our growing network of rental locations along the East Coast.</li><li>Support the expansion of new rental locations by helping coordinate logistics, operational setup, and communication with local partners.</li><li>Respond to customer emails and chats promptly and professionally.</li><li>Demonstrate patience, kindness, and professionalism when handling customer concerns or complaints.</li><li>Maintain a flexible schedule including answering calls and returning calls on weekends and occasionally in the evening hours (up to around 8pm).</li><li>Weekend availability is particularly important for this role, as many customers plan beach trips during that time. Work schedules may include weekends with alternative weekday days off (for example Tuesday&ndash;Wednesday or other weekday combinations).</li><li>Occasionally coordinate marketing efforts with external artists, marketing professionals, or video editors to support company messaging and outreach.</li><li>Assist with improving internal processes and operational systems as the company grows.</li><li>Complete administrative or operational tasks during slower periods.</li><li>Assist with warehouse, equipment organization, and operational tasks at the Crofton location when needed.</li></ul>The candidate must be willing to be flexible in their responsibilities. There are times of the year that are busier than others. During the winter months, when we focus more on equipment manufacturing and maintenance, there may be additional operational needs at the warehouse such as inventory organization or administrative support.Qualifications<ul><li>At least 2 years of experience in customer service, operations, communications, or a related field.</li><li>Strong phone communication and interpersonal skills.</li><li>Highly organized with strong multitasking ability.</li><li>Comfortable coordinating logistics and communicating with multiple stakeholders.</li><li>Ability to adapt as responsibilities evolve with company growth.</li><li>Interest in helping improve operational systems and support the expansion of a growing business.</li></ul>Preferred but not required:<ul><li>Degree in Business, Communications, Marketing, Operations Management, or a related field.</li></ul>Requirements<ul><li>Proficiency with Microsoft Office Suite including Excel, Word, and PowerPoint.</li><li>Ability to multitask, including entering orders while speaking with customers.</li><li>Comfortable learning scheduling platforms and mobile phone applications.</li><li>Willingness to maintain a flexible schedule including regular weekend availability and occasional evening hours.</li><li>Reliable internet connection for occasional remote tasks.</li><li>Ability to commute regularly to the Crofton, Maryland office and warehouse.</li><li>Willingness to commute to Columbia or Ellicott City in the future if the office relocates.</li></ul>Benefits<ul><li>Health insurance (reimbursement through a QSEHRA program)</li><li>Life insurance</li><li>Paid time off (PTO)</li><li>Paid sick days</li><li>Flexible scheduling options</li><li>Professional development assistance</li><li>Company-paid training opportunities</li><li>Career development opportunities as the company expands</li></ul>Schedule<ul><li>Full-time</li><li>Saturday and Sunday availability required (with time off during the week)</li><li>Some evening availability</li><li>Work schedules may include weekends with weekday days off depending on operational needs.</li></ul>Pay: $40,000.00 - $55,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>This role often requires working weekends when customers are planning beach trips. Are you comfortable working weekends as part of your regular schedule, potentially with select weekdays off instead?</li><li>Sand Helper&rsquo;s office is currently located in Crofton, MD, but we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Are you comfortable commuting to Crofton initially and to Columbia or Ellicott City if the office relocates?</li><li>Because many customers plan beach trips in the evenings or on weekends, we occasionally return calls or assist customers outside of traditional 9&ndash;5 hours. When working remotely, what is the latest time you would typically be comfortable handling customer calls if needed?</li><li>A college degree is not required for this role. If you have a degree or certifications, please list them along with the field of study and the approximate year completed.</li><li>This role often requires speaking with customers on the phone while navigating apps, entering orders, or looking up reservation details on a computer or smartphone. How comfortable are you multitasking in this way? Please describe your experience.</li><li>As Sand Helper expands to new locations, there may occasionally be opportunities to travel to other states on short notice to help resolve operational issues or assist with launching new rental locations. In some cases, this travel may involve working independently on-site. Would you be comfortable with this type of travel? If so, approximately how many weeks per year would you be willing to travel, and how long would you typically be comfortable being away from home at one time?</li><li>Have you had experience driving larger vehicles (such as vans, pickup trucks, or vehicles pulling small trailers)? If so, please describe. If not, would you be comfortable learning if needed to support local operational tasks, for example moving some chairs from a storage unit in Crofton to the warehouse nearby in Crofton.</li><li>If offered the position, how soon would you be available to start?</li></ul>Work Location: In person

Operations and Customer Support Manager

TOD by beIN

<div>
 
 
 Position Summary:
 
 
 
 The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 
 
 This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 
 
 
 
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
 </li>
 <li>
 Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
 </li>
 <li>
 Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
 </li>
 <li>
 Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
 </li>
 <li>
 Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
 </li>
 <li>
 Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
 </li>
 <li>
 Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
 </li>
 <li>
 Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
 </li>
 <li>
 Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
 </li>
 <li>
 Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
 </li>
 <li>
 Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
 </li>
 </ul>
 
 
</div>

Customer Care Manager

PaxeraHealth

<div>We are seeking a proactive and customer-focused Customer Care Manager to join PaxeraHealth. This role will oversee daily customer support operations, ensuring high-quality service delivery and customer satisfaction. The ideal candidate will lead support teams, improve processes, and collaborate with internal departments to enhance the overall customer experience. 
Key Responsibilities: 
 Team Management &amp; Leadership:<ul><li>
Supervise daily operations of the Technical Support team</li><li>
Assign tasks based on team member expertise and customer priorities.</li><li>
Monitor team performance, provide feedback, and take action on low and high performers.</li><li>
Conduct weekly meetings to discuss team progress and challenges.</li><li>
Ensure open communication and foster a positive, collaborative work environment.</li></ul>
Technical Support &amp; Customer Satisfaction:<ul><li>
Oversee customer issue resolution, ensuring timely and effective support.</li><li>
Respond to escalated technical inquiries and complaints from clients.</li><li>
Conduct follow-up calls and emails to ensure customer satisfaction and system stability.</li><li>
Assist in critical troubleshooting, system deployment, and integration support.</li></ul>
Training &amp; Development:<ul><li>
Identify training needs and provide coaching for team members.</li><li>
Organize knowledge-sharing sessions to enhance technical capabilities.</li><li>
Ensure team members are updated on PACS, RIS, DICOM, HL7, and other healthcare IT standards.</li></ul>
Collaboration with Other Departments:<ul><li>
Work closely with the Production Team to coordinate software releases and licenses.</li><li>
Communicate with Sales Managers regarding customer complaints and contract issues.</li><li>
Liaise with Project Managers to align on customer expectations and ongoing projects.</li><li>
Support presales and sales teams by responding to technical inquiries.</li></ul>
Reporting &amp; Documentation:<ul><li>
Maintain Salesforce case logs, service delivery forms, and site documentation.</li><li>
Provide weekly and monthly reports on team performance, customer satisfaction, and support issues.</li><li>
Ensure compliance with SLAs (Service Level Agreements) and internal KPIs.</li></ul>
Additional Responsibilities:<ul><li>
Participate in management meetings to provide updates on technical support operations.</li><li>
Recommend process improvements to enhance service efficiency.</li><li>
Occasionally travel to client sites for escalated issues or major system installations</li></ul>
Education &amp; Experience:<div><div><div>
Requirement</div><div> Minimum</div><div> Preferred</div></div> 
<div><div>
Education</div><div> Bachelor&rsquo;s in Biomedical Engineering, Computer Science, or IT-related field</div><div> Master&rsquo;s degree or PMP certification</div></div> 
<div><div>
Work Experience</div><div> +10 years, including team leadership experience</div><div> Experience in Healthcare IT</div></div> 
<div><div>
Certifications</div><div> ITIL, CDIP, CIIP, or any relevant Healthcare IT certification (Preferred)</div><div> Advanced certifications in SQL DBA, HL7, VMware, or Network Security</div></div> 
</div>
Qualifications and Skills: 
Technical Skills: 
✔ Strong knowledge of PACS, RIS, DICOM, HL7, FHIR, and system integrations. 
✔ Proficiency in Windows Server, SQL database administration, VMware, and network security. 
✔ Hands-on experience in firewall configurations, IT infrastructure, and troubleshooting. 
✔ Ability to handle Salesforce case management and CRM tools. 
Soft Skills: 
✔ Strong leadership and team management abilities. 
✔ Excellent communication and problem-solving skills. 
✔ Ability to delegate tasks effectively and manage workloads. 
✔ Strong customer service orientation and ability to build relationships.
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DeltaTRAK

About DeltaTrakDeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.Position OverviewDeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.Key ResponsibilitiesLeadership &amp; Service Ownership<ul><li>Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.</li><li>Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul>Cloud Services &amp; Managed Services<ul><li>Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul>Customer Technical Support<ul><li>Oversee first-line customer support for cloud applications and connected devices.</li><li>Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul>SIM Management &amp; Customer Reporting<ul><li>Oversee SIM management across customer deployments, including:</li><li>Monitoring SIM status, health, and activity</li><li>Tracking and reporting SIM usage and billing details</li><li>Identifying anomalies or cost-optimization opportunities</li><li>Ensure reliable delivery of customer reporting, including:</li><li>Monitoring automated reports for accuracy and timeliness</li><li>Producing manual or customized reports for key customers</li><li>Providing reporting support for reviews, audits, and business discussions</li></ul>Cross‑Functional Collaboration<ul><li>Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>Communicate customer insights and field issues to influence product improvements.</li><li>Support product releases, customer readiness, and go-to-market activities.</li></ul>Operational Excellence<ul><li>Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul>Success Metrics<ul><li>High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>SLA compliance and improved mean time to resolution</li><li>Successful customer onboarding and increased platform adoption</li><li>Reduction in recurring platform, SIM, and device-related issues</li><li>Accurate SIM usage and billing visibility with fewer discrepancies</li><li>On-time, accurate delivery of customer reports</li><li>Strong audit outcomes for ISO/GMP compliance</li><li>Healthy team engagement, retention, and performance</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent practical experience.</li><li>7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>3&ndash;7 years leading technical or customer-facing teams.</li><li>Have user experience is using CRM system like SalesForce</li><li>Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>Ability to analyze system data and query databases to support troubleshooting.</li><li>Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>Experience operating in regulated or quality-controlled environments preferred.</li></ul>Pay: $85,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Cloud Service Technical Support Manager

<div>About DeltaTrak
DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.<div></div> 
Position Overview
DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical support team to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.
Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.<div></div> 
Key Responsibilities
Leadership &amp; Service Ownership<ul><li>
Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>
Define clear roles, responsibilities, escalation paths, and performance expectations for organization.</li><li>
Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>
Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul><div></div> 
Cloud Services &amp; Managed Services<ul><li>
Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>
Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>
Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>
Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul> 
Customer Technical Support<ul><li>
Oversee first-line customer support for cloud applications and connected devices.</li><li>
Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>
Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>
Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul><div></div> 
SIM Management &amp; Customer Reporting<ul><li>
Oversee SIM management across customer deployments, including:<ul><li>
Monitoring SIM status, health, and activity</li><li>
Tracking and reporting SIM usage and billing details</li><li>
Identifying anomalies or cost-optimization opportunities</li></ul></li><li>
Ensure reliable delivery of customer reporting, including:<ul><li>
Monitoring automated reports for accuracy and timeliness</li><li>
Producing manual or customized reports for key customers</li><li>
Providing reporting support for reviews, audits, and business discussions</li></ul></li></ul><div></div> 
Cross‑Functional Collaboration<ul><li>
Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>
Communicate customer insights and field issues to influence product improvements.</li><li>
Support product releases, customer readiness, and go-to-market activities.</li></ul><div></div> 
Operational Excellence<ul><li>
Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>
Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>
Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul><div></div> 
Success Metrics<ul><li>
High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>
SLA compliance and improved mean time to resolution</li><li>
Successful customer onboarding and increased platform adoption</li><li>
Reduction in recurring platform, SIM, and device-related issues</li><li>
Accurate SIM usage and billing visibility with fewer discrepancies</li><li>
On-time, accurate delivery of customer reports</li><li>
Strong audit outcomes for ISO/GMP compliance</li><li>
Healthy team engagement, retention, and performance</li></ul><div></div> 
Qualifications<ul><li>
Bachelor&rsquo;s degree or equivalent practical experience.</li><li>
7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>
3&ndash;7 years leading technical or customer-facing teams.</li><li>
Have user experience is using CRM system like SalesForce</li><li>
Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>
Ability to analyze system data and query databases to support troubleshooting.</li><li>
Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>
Experience operating in regulated or quality-controlled environments preferred.</li></ul></div>

Colife vacation homes

About usColife is a modern coliving and rental platform operating in Moscow, Dubai, Istanbul, and Hong Kong.We create fully managed living spaces and make the rental experience simple, fast, and comfortable for our tenants. We are a fast-growing international team building the future of urban living &mdash; and now we&rsquo;re expanding our Istanbul team.Who we&rsquo;re looking forWe are currently looking for a Customer Success Manager to join Colife Istanbul.This role is a great fit for someone who enjoys communication, knows how to build trust with clients, and can confidently handle both operational and customer-related tasks.What you&rsquo;ll do<ul><li>Consult tenants on payments, charges, and accommodation terms</li><li>Inform residents about upcoming payments and remind them about payment deadlines</li><li>Work with outstanding balances: handle overdue payments in a correct and efficient way, and cooperate with the legal team when needed</li><li>Maintain a high level of tenant satisfaction and build long-term relationships with clients</li><li>Increase customer loyalty and support the lease renewal process</li><li>Manage documentation: move-in paperwork, move-out coordination, and related approvals</li><li>Organize and support tenant visits, relocations between locations, and room inspections after move-out</li></ul>What we expect from you<ul><li>At least 1 year of experience in Customer Success, Customer Support, or Client Management</li><li>Understanding of the main stages of the sales process</li><li>Knowledge of the rental real estate market will be a plus</li><li>English level B2 or higher</li><li>Experience with CRM systems such as amoCRM or Bitrix is preferred</li></ul>What we offer<ul><li>5/2 schedule, 9:00 AM to 6:00 PM</li><li>Hybrid format: 3 days in the office, 2 days remote</li><li>Compensation in USD / TRY, based on interview results</li><li>Career growth opportunities in an international company</li><li>A friendly and supportive team environment, with help and guidance whenever needed</li></ul>We&rsquo;d love to meet youIf you enjoy working with people, know how to keep processes under control, and want to grow in an international company, we&rsquo;d be happy to see you at the interview.Job Types: Full-time, PermanentPay: 45,000.00TRY - 55,000.00TRY per monthWork Location: Hybrid remote in Kadık&ouml;y

Customer Success Manager

Majid Developments

<div>
 
 Company Description
 
 
 
 Majid Developments, based in Dubai, is a visionary real estate development company specializing in high-end, meticulously designed properties. Focused on redefining luxury living, the company is dedicated to delivering exceptional lifestyle experiences tailored to meet the aspirations of its discerning clientele. Every project reflects a commitment to quality, precision, and innovative design. With a strong emphasis on excellence, innovation, and sustainability, Majid Developments is shaping the future of real estate.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Dubai, United Arab Emirates for a Client Relations &amp; Customer Service Manager Senior Executive | Administrative Lead. The responsibilities include managing client relationships, ensuring high levels of customer satisfaction, overseeing customer service operations, and providing leadership to the administrative team. The role also involves analyzing customer feedback, developing strategies for improvement, and ensuring seamless communication across departments.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong expertise in Customer Satisfaction and Customer Support
 </li>
 <li>
 Proven experience in Customer Service Management and team leadership
 </li>
 <li>
 Excellent Communication skills, both verbal and written
 </li>
 <li>
 Proficiency in Analytical Skills to assess and improve processes
 </li>
 <li>
 Ability to build and maintain lasting relationships with a diverse client base
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communication, or related field
 </li>
 <li>
 Experience in the real estate or luxury property industry is an advantage
 </li>
 <li>
 Demonstrated ability to work in a fast-paced, client-focused environment
 </li>
 </ul>
</div>

Client Relations & Customer Service Manager Senior Executive | Administrative Lead

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Client Relations & Customer Service Manager Senior Executive | Administrative Lead