customer support manager

Globe Life

<div><p>At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.</p><p></p><p><b><br>
Role Overview:</b></p><p></p><p>
Could you be our next <b>Customer Care Manager</b>? American Income Life is looking for a <b>Customer Care Manager </b>to join the team!</p><p></p><p>
This role is responsible for leading, developing, and supporting their customer service team to ensure exceptional customer experience. This role oversees daily managerial operations, admin tasks, implements service strategies, and ensures alignment with the organization&rsquo;s missions, values, and goals. These include quality, efficiency, and projects assigned. The customer service manager works closely with the department Sr. Manager as well as other departments to resolve issues, improve processes, and promote a customer-first culture.</p><p></p><p><b>
This is a remote/work-from-home position.
</b></p><p></p><p><b>What You Will Do:</b></p><p></p><ul><li>
Manage a staff of employees for AIL.</li><li>
Manage day-to-day call center operations, ensuring efficient handling of inbound and outbound calls.</li><li>
Lead, coach, and develop staff members to ensure all departmental goals are met efficiently and effectively.</li><li>
Plan, create, and test/implement new strategies to improve production, process efficiencies, and reduce costs.</li><li>
Give presentations to Senior and Executive Management regarding department performance and insights.</li><li>
Use data-driven analysis to optimize contact center operations.</li><li>
Serve as a project manager or subject matter expert for the assigned teams or projects.</li><li>
Develop, implement, and review ongoing performance results.</li><li>
Monitor key performance indicators, including AHT, Adherence, Quality, Service Levels, First call resolution, and customer satisfaction.</li><li>
Handle customer escalated issues, ensuring timely resolution and a positive customer experience.</li><li>
Implement call center policies, procedures, and best practices to improve efficiency and service quality.</li><li>
Collaborate with workforce management to schedule staff and ensure adequate coverage.</li><li>
Provide regular performance feedback and conduct evaluations to support employee growth.</li><li>
Use data and call center metrics to identify trends, improve processes, and recommend solutions.</li><li>
Partner with cross-functional departments (IT operations, training, etc.) to address customer pain points and enhance overall service delivery.</li><li>
Champion a culture of accountability, teamwork, and continuous improvement.</li><li>
Participates in daily, weekly, monthly, and annual planning processes as appropriate.</li><li>
Maintains a favorable working relationship with all company employees to foster and promote a cooperative working environment.</li><li>
Performs all necessary managerial functions to effectively and efficiently manage the personnel assigned.</li></ul><p></p><p><b>
What You Can Bring:</b></p><p></p><ul><li>
High School Diploma or equivalent required.</li><li>
Proven ability to lead, mentor, motivate, and develop contact center teams.</li><li>
Strong verbal and written communication skills.</li><li>
Effective analytical thinking and strong problem-solving abilities.</li><li>
Advanced Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with call center software, reporting tools, and ticketing platforms.</li><li>
Staffing, scheduling, capacity planning, and change management experience.</li><li>
Results-oriented with the ability to set clear expectations and exceed targets.</li><li>
Strong time management and ability to handle multiple priorities in a high-volume environment.</li><li>
Knowledge of company policies and customer privacy/security standards.</li><li>
Ability to navigate team dynamics and organizational change with empathy.</li></ul><p></p><p><b><br>
How American Income Life Will Support You:</b></p><p></p><p><br>
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don&rsquo;t just work, but thrive at American Income Life:</p><p></p><ul><li><p><br>
Competitive compensation designed to reflect your expertise and contribution.</p></li><li><p>
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.</p></li><li><p>
Robust life insurance benefits and retirement plans, including company-matched 401k plan.</p></li><li><p>
Paid holidays and time off to support a healthy work-life balance.</p></li><li><p>
Parental leave to help our employees welcome their new additions.</p></li><li><p>
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.</p></li><li><p>
Company-paid counseling for assistance with mental health, stress management, and work-life balance.</p></li></ul><p></p><ul><li><p>
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.</p></li><li><p>
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.</p></li></ul><p></p><p><br>
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.</p></div>

Customer Care Manager (Remote)

NBKC Bank

<p></p><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Experience Team Manager</b></h1><p><b>
Kansas City, MO | @Flex (Hybrid) </b><b>Monday&ndash;Friday Schedule with Occasional Saturdays</b></p><h3 class="jobSectionHeader"><b>
Lead a Team. Elevate the Experience. Make an Impact.</b></h3><p>
At <b>nbkc bank</b>, we're committed to creating remarkable experiences for our customers and our employees. We're looking for a <b>Customer Experience Team Manager</b> who is passionate about developing people, solving problems, driving operational excellence, and delivering exceptional customer service.</p><p>
In this role, you'll lead a team of Customer Experience Specialists, helping them succeed through coaching, mentorship, and ongoing development. You'll play a key role in ensuring customers receive outstanding support while fostering a collaborative, high-performing team culture.</p><p>
If you're a customer-focused leader who enjoys empowering others, improving processes, and making a meaningful impact every day, we'd love to meet you.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><h3 class="jobSectionHeader"><b>
Lead &amp; Develop a High-Performing Team</b></h3><ul><li>
Manage, coach, and motivate a team of 5&ndash;6 Customer Experience Specialists.</li><li>
Set clear goals, expectations, and performance standards.</li><li>
Recruit, onboard, and train new team members.</li><li>
Conduct performance evaluations and provide ongoing feedback and development opportunities.</li><li>
Foster a positive, engaging, and collaborative work environment where employees can thrive.</li></ul><h3 class="jobSectionHeader"><b>
Deliver Exceptional Customer Experiences</b></h3><ul><li>
Oversee daily operations to ensure service levels and team objectives are consistently met.</li><li>
Support team members in handling customer inquiries with professionalism, empathy, and efficiency.</li><li>
Identify performance trends and coaching opportunities that improve customer satisfaction.</li><li>
Help maintain and elevate nbkc's exceptional customer service standards.</li></ul><h3 class="jobSectionHeader"><b>
Resolve Complex Customer Issues</b></h3><ul><li>
Serve as an escalation point for challenging customer situations.</li><li>
Partner with internal teams to quickly resolve complaints and service concerns.</li><li>
Drive solutions that balance customer advocacy with business objectives and risk management.</li></ul><h3 class="jobSectionHeader"><b>
Ensure Operational Excellence &amp; Compliance</b></h3><ul><li>
Promote adherence to all banking regulations, security standards, policies, and procedures.</li><li>
Assess risk and exercise sound judgment when making decisions.</li><li>
Handle confidential information with discretion and professionalism.</li><li>
Stay informed of regulatory changes and ensure team practices remain compliant.</li><li>
Contribute to process improvements and operational efficiencies across the Customer Experience function.</li></ul><h2 class="jobSectionHeader"><b>
What You'll Bring</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
High school diploma or GED.</li><li>
2+ years pf experience supervising or managing employees in a call center setting, including responsibility for performance, quality, and employee development.</li><li>
3&ndash;5 years of banking experience.</li><li>
Previous supervisory, team lead, or management experience preferred.</li><li>
Strong knowledge of banking products, services, systems, policies, and procedures.</li><li>
Exceptional customer service and relationship-building skills.</li><li>
Strong problem-solving, critical thinking, and decision-making abilities.</li><li>
Experience coaching and developing employees.</li><li>
Ability to work collaboratively in a fast-paced, team-oriented environment.</li></ul><h3 class="jobSectionHeader"><b>
You'll Stand Out If You Have</b></h3><ul><li>
A passion for developing and motivating teams.</li><li>
The ability to identify customer needs while effectively managing risk.</li><li>
Experience working in a complex, multi-functional banking environment.</li><li>
Strong sales and relationship management skills.</li><li>
Proficiency with Microsoft Office applications.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail and accuracy.</li></ul><h2 class="jobSectionHeader"><b>
Why Join nbkc?</b></h2><p>
Lead and develop a talented customer experience team</p><p>
Make a direct impact on customer satisfaction and team success</p><p>
Enjoy a flexible hybrid work environment</p><p>
Collaborate with an innovative and people-focused organization</p><p>
Grow your leadership skills while helping shape the customer experience</p><h3 class="jobSectionHeader"><b>
Ready to Lead the Experience?</b></h3><p>
If you're a leader who is energized by coaching others, delivering exceptional customer service, and creating positive outcomes for both customers and employees, we encourage you to apply.</p></div></div></div></div></div></div></div><p><b>
Work Environment</b></p><p>
This is a hybrid role (@Flex) based out of our <b>Kansas City, MO</b> office, enjoy the best of both worlds with a mix of in-office and remote work.</p><p><b>
Onsite expectations for this role:</b> Monday, Wednesday, and Friday</p><p><b>
Remote Days for this role:</b> Tuesday, Thursday, and Saturday</p><p><b>
Shift</b>: Monday&ndash;Friday, 9:30 AM&ndash;6:15 PM CST, rotating Saturdays 9:00 AM-1:00pm CST</p><p>
Ready to bring your passion for people and service to a team that values innovation, collaboration, and heart?</p><div><h2 class="jobSectionHeader"><b>
 Why nbkc?</b></h2><ul><li>
Flexible hybrid work environment.</li><li>
A collaborative and supportive culture.</li><li>
Opportunities to grow your career and expand your skills.</li><li>
Meaningful work that impacts employees across the organization.</li><li>
A team of smart, curious, and genuinely great people.</li></ul><p><b>
Ready to make an impact? We'd love to hear from you. Apply today!</b></p></div><div><div><b>
And the benefits don't hurt either:</b></div>
4 weeks PTO + 12 holidays + your birthday off<ul><li>
401(k) with generous match and immediate vesting</li><li>
Multiple health plan options (HSA, PPO, FSA)</li><li>
Paid parental leave</li><li>
Wellness programs and onsite gym</li><li>
Paid volunteer time</li><li>
Anniversary awards at 3 and 5 years</li><li>
Paid 4-week sabbaticals at 10, 18, and 25 years</li><li>
Flexible work options that support work-life integration</li></ul></div><div><div><b>
</b><b> Let&rsquo;s Do This</b></div><div><b>
Our Hiring Process</b></div><div></div><div><br>
We respect your time. Once we review your application, we&rsquo;ll reach out with next steps, whether that&rsquo;s a phone chat, video call, or even grabbing a coffee. We&rsquo;ll keep you informed every step of the way.</div><div></div><div><b><br>
Why You&rsquo;ll Love Working at nbkc</b></div><div><b>
Perks &amp; Benefits You&rsquo;ll Brag About:</b></div><div><ul><li>
Hybrid flexibility with a modern @Flex work model (Kansas City HQ).</li><li>
Multiple comprehensive health plans (HSA, FSA, PPO your choice!)</li><li>
12 paid holidays + your birthday off + 8 volunteer hours/year</li><li>
401k with <i>immediate vesting</i> and a generous company match</li><li>
Paid parental leave</li><li>
Access to behavioral health advocates and an Employee Assistance Program (EAP)</li><li>
Wellness perks, reimbursement programs, and on-site gym</li><li>
Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries</li><li>
Collaborative, growth-minded culture that celebrates innovation and ideas</li><li>
Meaningful work building products that truly help customers achieve their financial goals</li><li>
Opportunities to grow your career in one of the most transformative industries</li></ul></div><div></div><div><b><br>
About nbkc</b></div><div>
nbkc isn&rsquo;t your typical bank, and we don&rsquo;t want to be.</div><div>
We&rsquo;re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.</div><div></div><div><br>
nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.</div><div></div><div><br>
We&rsquo;ve been proudly recognized as one of Kansas City&rsquo;s Best Places to Work for 5+ years, and once you&rsquo;re here, you&rsquo;ll see why.</div><div></div><p><b><br>
nbkc bank is an Equal Opportunity-Affirmative Action Employer &ndash; Minority/Female</b><b> / Disability / Veteran / Gender Identity / Sexual Orientation</b></p></div></div><p></p>

Customer Experience Team Manager

NJ Institute for Pain Relief

<div><p>NJ Institute For Pain Relief LLC is a multidisciplinary healthcare practice treating acute and chronic pain through pain management, sports medicine, chiropractic care, physical therapy, orthopedic surgery, and spine surgery, including noninvasive procedures.
</p><p>We are seeking a full-time customer service/call center manager to join our team in Cranford, New Jersey.</p>
<p>
As a customer service/call center manager, you are a critical, remote point of contact for patients. In order for our patients to achieve an improved quality of life, you will respond to questions, enter information into our electronic health records system, facilitate scheduling and explain payment policies.</p><ul><li>
High School Diploma or GED</li><li>
Excellent Organizational And Time Management Skills</li><li>
The ability to listen, communicate and relate to others on a personal level.</li><li>
Proficiency with computers and software such as Microsoft Word and Microsoft Excel</li><li>
Bilingual (Spanish &amp; English) a Plus (+)</li></ul><p>
NJ Institute For Pain Relief LLC is a growing healthcare practice with opportunity for career development and advancement, unique experiences in the medical field and employment throughout New Jersey.</p>
<p>
We offer benefits including health, dental and vision plans. With competitive compensation, we have an accommodating paid time off model. We also provide for a 401(k) with employer match.</p>
<p>
We look forward to you joining our team of individuals improving health care!</p></div>

Customer Service/Call Center Manager

Softtek

<div>Remote Customer Service Manager — Softtek</div><div><br /></div><div>Job Title: Customer Service Manager</div><div>Company: Softtek</div><div>Work Arrangement: Fully Remote</div><div>Employment Type: Full-Time</div><div>Department: Customer Experience / Customer Service</div><div><br /></div><div>Job Description</div><div><br /></div><div>Softtek is seeking an experienced and motivated Remote Customer Service Manager to lead customer service operations and ensure an exceptional experience for clients. The ideal candidate will manage customer service teams, monitor performance, resolve escalated issues, and develop strategies that improve customer satisfaction and operational efficiency.</div><div><br /></div><div>This is a fully remote position suitable for a strong people leader who can effectively manage teams, communicate across departments, and maintain high service standards in a remote environment.</div><div><br /></div><div>Key Responsibilities</div><div>Lead, coach, and develop remote customer service representatives.</div><div>Monitor team performance, productivity, quality, and customer satisfaction metrics.</div><div>Establish and maintain customer service standards, procedures, and performance goals.</div><div>Handle escalated customer issues and ensure timely, professional resolutions.</div><div>Analyze customer feedback and service data to identify areas for improvement.</div><div>Work closely with operations, sales, technology, and other departments to resolve customer concerns.</div><div>Conduct regular team meetings, one-on-one coaching sessions, and performance reviews.</div><div>Identify training needs and coordinate ongoing employee development.</div><div>Create reports and provide management with updates on team performance and customer trends.</div><div>Promote a positive, accountable, and customer-focused remote work culture.</div><div>Identify opportunities to improve processes, reduce response times, and increase customer satisfaction.</div><div>Qualifications</div><div>3+ years of experience in customer service, customer success, contact center operations, or a related field.</div><div>Previous supervisory or management experience preferred.</div><div>Strong leadership, communication, and problem-solving skills.</div><div>Experience managing or supporting remote teams.</div><div>Ability to analyze customer service metrics and performance reports.</div><div>Strong organizational and time-management skills.</div><div>Proficiency with customer service platforms, CRM systems, Microsoft Office, Google Workspace, or similar tools.</div><div>Ability to handle difficult customer situations professionally.</div><div>Comfortable working independently in a fully remote environment.</div><div>Preferred Skills</div><div>Customer experience management</div><div>Team leadership and coaching</div><div>Conflict resolution</div><div>Performance management</div><div>CRM and ticketing systems</div><div>Data analysis and reporting</div><div>Process improvement</div><div>Excellent written and verbal communication</div><div>What We Offer</div><div>Fully remote work environment</div><div>Competitive compensation</div><div>Professional development opportunities</div><div>Collaborative and supportive team culture</div><div>Opportunities for career advancement</div><div>Flexible remote-work environment</div><div><br /></div><div>Apply today to join Softtek and help build outstanding customer experiences through effective remote team leadership.</div>

Remote Customer Service Manager

New Mexico Courts

<p></p><div><div><div><div><div><b>Administrative Office of the Courts</b></div>
</div><br>
<div><div><br>
<b>Business Unit: 23200</b></div>
</div><br>
<div><div><br>
<b>Support Services Manager #00000442-23200, Full-Time, Perm in Albuquerque, NM</b></div>
</div><br>
<div><div><br>
<b># of Positions: 1</b></div>
</div><br>
<div><div><br>
<b>Opening Date: </b>07-30-2026 - <b>Close Date: </b>08-06-2026</div>
</div><br>
<div><div><br>
<b>Target Pay Range/Rate: </b>$28.418-$35.523 per hour or $59,109.44-$73,887.84 annually</div>
</div><br>
<div><div><br>
The Second Judicial District Court is recruiting for a full-time, perm Support Services Manager #00000442-23200 for the Purchasing Division in Albuquerque, NM. GENERAL STATEMENT OF DUTIES:
<br>
Acting under general direction, supervise and manage the work of purchasing, fixed assets and inventory control.
<br>
<br>
EXAMPLES OF JOB DUTIES:
<br>
<li>The Support Services Manager is responsible for managing the purchasing and facility operations.
</li><br>
<li>Develops, implements, and oversees procurement policies
</li><br>
<li>Prepares requests for proposals (RFPs) and invitations to bid (ITBs), reviews and assesses statewide price agreements, sole source agreements, processes bids and proposals, and monitors and develops contracts in accordance with the New Mexico State Procurement Code.
</li><br>
<li>Participates in the selection of professional services contract vendors.
</li><br>
<li>Approves furniture, supplies, office and maintenance equipment purchases, and contractual services.
</li><br>
<li>Oversees fixed assets, vendors/contractors, troubleshoots equipment, coordinates, and schedules furniture and equipment installation and moves both on and offsite.
</li><br>
<li>Maintain the fixed assets depreciation schedule.
</li><br>
<li>Maintains supply inventory control.
</li><br>
<li>Organizes registration, travel plans, and subscriptions and performs cost-benefit analysis.
</li><br>
<li>Reviews purchase documents, procurement card requests, and modification of purchase orders.
</li><br>
<li>Oversee the disposal of property and assets in accordance with New Mexico Administrative Code and the New Mexico Department of Finance and Administration rules and guidelines.
</li><br>
<li>Run data and cable drops.
</li><br>
<li>Deploy safety and security supplies and equipment.
</li><br>
<li>Maintains access levels for employee and contractor badges.
</li><br>
<li>Serve as the court&rsquo;s Chief Procurement Officer (CPO) and maintain CPO certification as required by the New Mexico General Services Department.
</li><br>
<li>Acts as backup to facility manager or Deputy CEO.
</li><br>
<li>Other duties as assigned.
</li><br>
<br>
COMPETENCIES/QUALIFICATIONS
<br>
The successful applicant should demonstrate their knowledge of supervisory techniques; computer software including financial systems, GAAP; GASB; audit rules; budgeting rules and regulations; inventory control, fiscal/financial, fixed asset software programs; monitoring vendor performance by utilizing quality control and price comparisons; solicit bids, proposals and explain bid procedures;
<br>
statewide price agreements; sole-source procurements; compute straight-line depreciation and the methodology for capital outlay; building, audio/visual, fire, HVAC, plumbing, electrical, security systems and general contracting; telecommunications networks; the State Procurement Code; Americans with Disabilities Act; Public Records Act; OSHA; city, county and state building codes;
<br>
Public Information Act.
<br>
<br>
WORK ENVIRONMENT AND PHYSICAL DEMANDS
<br>
The following functions are representative, but not all-inclusive of the work environment and physical demands an employee may expect to encounter in performing tasks assigned to this job. Work is performed in an office or court setting. A valid drivers license and travel may be required. The assigned work schedule may include nights, weekends, holidays, and overtime. The employee must regularly interact positively with co-workers, clients, the public, and judges and justices. * This job description is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions performed.
<br>
<br>
BENEFITS:
<li>Medical/Dental/Vision/Rx, Short, and Long Term Disability Insurance Programs, employee assistance program (EAP) [http://www.mybenefitsnm.com/]
</li><li>State paid life insurance, supplemental and dependent life insurance
</li><li>Optional flexible spending accounts for medical, day-care, and travel expenses
</li><li>Paid vacation and sick leave up to eight (8) weeks
</li><li>Eleven (11) paid holidays
</li><li>Up to 12 weeks of paid parental leave
</li><li>Deferred Compensation 457(b) plan
</li><li>Lifetime Defined Benefits Retirement Plan [http://www.nmpera.org/]
</li><li>Flexible work schedules and alternative work locations*
</li><li>Free health care, Rx, and lab work at the facility (Stay Well Health Center) in Santa Fe, NM
</li><li>Bilingual compensation*
</li><li>Training and career development opportunities
</li><li>Higher education opportunities, educational leave, and tuition reimbursement
</li><li>May qualify for the Public Service Loan Forgiveness Program (PSLF)
</li><li>May receive overtime holiday or shift differential pay*
</li><li>May receive physical fitness leave*
</li><br>
*These benefits vary by job classification or need*</div>
</div><br>
<div><div><br>
<b>QUALIFICATIONS</b>
</div></div><br>
<div><div><ul><li>MINIMUM QUALIFICATIONS</li></ul><br>
</div></div><br>
<div><div><ul><li>Education: Bachelor&rsquo;s Degree in business or related business field.</li></ul><br>
</div></div><br>
<div><div><ul><li>Education Substitution: 4 years of directly related or relevant experience</li></ul><br>
</div></div><br>
<div><div><ul><li>Experience: Three (3) years&rsquo; experience in procurement, inventory control, contract management, facility management, building maintenance, and/or basic accounting and two (2) years of supervisory experience.</li></ul><br>
</div></div><br>
<div><div><ul><li>Experience Substitution: None</li></ul><br>
</div></div><br>
<div><div><ul><li>Supervisory Substitution: Leadworker duties may be considered on a prorated basis for supervisory experience at a rate of one (1) year of performing leadworker duties equals six (6) months of supervisory experience. Assigned leadworker duties include but are not limited to: Train, mentor, and develop employees; direct, plan, schedule, assign, and review the work of others; develop or assist in the development of employee performance plans and appraisals; and address concerns and troubleshoot problems. An additional two (2) years of directly related experience may substitute for the supervisory experience provided the incumbent attends the NMJB Supervisory Mentorship Program Training at their earliest opportunity.</li></ul><br>
</div></div><br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
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<div></div><div><div><b>TO APPLY: </b>Submit a New Mexico Judicial Branch Application for Employment, or a Resume and a Resume Supplemental form and proof of education to 2ndjobapply@nmcourts.gov or the address below. Required forms can be located at nmcourts.gov.</div></div><div><div><br>
</div></div><br>
<div><div>SECOND JUDICIAL DISTRICT COURT</div>
</div><br>
<div><div>HUMAN RESOURCE OFFICE</div>
</div><br>
<div><div>400 Lomas Blvd. NW (Third Floor/Room 327)</div>
</div><br>
<div><div>Albuquerque, NM 87102</div></div><div><br>
</div><br>
<br>
<div></div><div><div><br>
<b>PROOF OF EDUCATION REQUIRED.</b></div></div><div><br>
<br>
</div><br>
<div><div><br>
<b>EQUAL OPPORTUNITY EMPLOYER</b></div></div></div></div></div>

Support Services Manager

Qrator Corporate Services

<p><b>About the role</b><br/>Manages a dedicated portfolio of clients through the company's proprietary client portal (self-service dashboard: invoicing and payment tracking, document exchange, task/deadline statuses, support tickets, accounting dashboard maintenance). The Manager is the company's main &quot;operator&quot; of the portal &mdash; ensuring the client always sees an up-to-date picture and gets answers without unnecessary calls or emails.</p><p><b>Responsibilities</b></p><ul><li>Client onboarding: setting up the personal account, explaining functionality, initial data upload, answering questions</li><li>Handling client tickets/requests in the portal: responding, routing complex issues, and passing them to the Accounting department</li><li>Managing the document exchange section: requesting missing documents from the client, uploading/publishing finished documents and reports</li><li>Keeping task and deadline statuses in the client's dashboard up to date (VAT filings, renewals, intermediate milestones)</li><li>Checking the accuracy of data on the client's dashboard (reporting/accounting metrics)</li><li>Proactively informing clients about upcoming deadlines, payments, required actions, and changes in requirements</li><li>Collecting client feedback</li><li>Coordinating with the Accounting department on tasks arising from client tickets/requests</li></ul><p><b>Requirements</b></p><ul><li>Experience in client service/account management, ideally in services for small businesses</li><li>Experience working with ticketing systems or client portals (support/CRM platforms)</li><li>Attention to detail and discipline with deadlines and data</li><li>Strong written and spoken communication skills, confident English</li><li>Willingness to quickly get up to speed on a new internal product (the portal is under active development)</li></ul><p><b>What we offer</b></p><ul><li>Clear regulation for interaction with the Accounting Department (established process for task handoff and escalation)</li><li>Ability to influence product development &mdash; manager's feedback is factored into improvements</li><li>A stable client portfolio with no sales-plan pressure</li><li>Transparent KPI tied to the financial performance of the client portfolio</li></ul><p>Pay: Rs50,000.00 - Rs90,000.00 per month</p><p>Experience:</p><ul><li>client work: 1 year (Required)</li><li>CRM system : 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: Remote</p>

Manager / Account Manager / Client support manager (UAE Market)

Flock Safety

<div><div><div><h2 class="jobSectionHeader"><b>Location</b></h2>
<p>Remote - USA</p>
</div><div><h2 class="jobSectionHeader"><b>Employment Type</b></h2>
<p>Full time</p>
</div><div><h2 class="jobSectionHeader"><b>Location Type</b></h2>
<p>Remote</p>
</div><div><h2 class="jobSectionHeader"><b>Department</b></h2>
<p>Customer Experience</p>
</div><div><h2 class="jobSectionHeader"><b>Compensation</b></h2>
<ul><li>$70K &ndash; $72K &bull; Offers Equity</li>
</ul><div><p>Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. During your call with one of our recruiters, they can further clarify the salary range and our total compensation.</p>
</div></div></div><div><div>Overview</div><div><div><h1 class="jobSectionHeader"><b>The Problem</b></h1>
<p>As Flock expands across communities, keeping hardware installations, device relocations, and customer hardware exchanges moving smoothly is essential to maintaining our safety coverage. Coordinating complex field operations requires dedicated ownership across internal deployment, project management, and field strategy teams. You will take full ownership of the customer relocation journey, streamline cross-functional handoffs, and ensure every hardware case is resolved efficiently.</p>
<p></p><h1 class="jobSectionHeader"><b>What You'll Own</b></h1>
<ul><li><p>Manage a full portfolio of customer support cases through every stage of the device relocation and product replacement journey.</p>
</li><li><p>Serve as the primary point of contact for customers, delivering clear and timely communication via phone, email, or live channels.</p>
</li><li><p>Lead cross-team operational initiatives with Field Operations, Deployment Strategy, and Project Management teams to ensure successful hardware changes.</p>
</li><li><p>Develop, document, and refine internal support workflows to increase team efficiency and reduce case resolution times.</p>
</li><li><p>Maintain a personal case queue autonomously while keeping cross-functional stakeholders updated on long-term initiatives.</p>
</li></ul><p></p><h1 class="jobSectionHeader"><b>What This Role is Not</b></h1>
<ul><li><p>This isn't a passive or single-channel support job, you'll actively coordinate across multiple communication channels and internal teams to move projects forward.</p>
</li><li><p>This is not an isolated back-office task, you'll act as a strategic partner directly communicating with customers and internal stakeholders.</p>
</li><li><p>This isn't a static administrative role, you'll be expected to spot process bottlenecks and document workflow improvements to scale team capacity.</p>
</li></ul><p></p><h1 class="jobSectionHeader"><b>What You Bring</b></h1>
<ul><li><p>Demonstrated success in customer-facing support roles, with experience managing ongoing case portfolios and cross-functional projects.</p>
</li><li><p>Proven ability to navigate ambiguous situations and manage competing priorities in a fast-paced environment.</p>
</li><li><p>Strong written and verbal communication skills across phone, email, and live communication channels.</p>
</li><li><p>Sound business judgment and problem-solving skills to balance customer satisfaction with operational priorities.</p>
</li><li><p>Hands-on experience with Salesforce ticketing or CRM systems is a plus.</p>
</li></ul><p></p><h1 class="jobSectionHeader"><b>Compensation</b></h1>
<p>In this role, you'll receive a starting salary between $70,000 and $72,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.</p>
<p></p><h1 class="jobSectionHeader"><b>Why Flock</b></h1>
<p>Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.</p>
<p>Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.</p>
<p>Building the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.</p>
<p>On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.</p>
<p>One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.</p>
Compensation Range: $70K - $72K</div></div></div></div><p></p>

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