customer support manager

AiSensy

<div>
 <p>
  <strong>
   About AiSensy
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  AiSensy is a WhatsApp based Marketing &amp; Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Enabling 150,000+ Businesses with WhatsApp Engagement &amp; Marketing
  </li>
  <li>
   800 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year
  </li>
  <li>
   Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah &amp; more
  </li>
  <li>
   High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
  </li>
  <li>
   Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc &amp; 50+ Angel Investors.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead the support team, ensuring a seamless and high-quality customer experience.
  </li>
  <li>
   Develop and scale support operations to efficiently meet growing customer needs.
  </li>
  <li>
   Drive customer satisfaction, loyalty, and retention through proactive support.
  </li>
  <li>
   Lead, mentor, and manage a team of customer support representatives.
  </li>
  <li>
   Set KPIs, monitor team performance, and conduct regular performance reviews.
  </li>
  <li>
   Identify training needs and provide ongoing development for team members.
  </li>
  <li>
   Develop scalable support processes, policies, and best practices.
  </li>
  <li>
   Improve support efficiency and response times based on analytics and customer feedback.
  </li>
  <li>
   Collaborate closely with product and sales teams to align support operations with customer needs.
  </li>
  <li>
   Handle escalated issues directly and resolve complex customer concerns to enhance satisfaction.
  </li>
  <li>
   Maintain a knowledge base, FAQs, and other self-service resources for customer empowerment.
  </li>
  <li>
   Conduct regular satisfaction surveys, analyze feedback, and act on insights to improve customer satisfaction.
  </li>
  <li>
   Track and analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores.
  </li>
  <li>
   Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement.
  </li>
  <li>
   Forecast staffing needs and allocate resources to meet customer demands.
  </li>
  <li>
   Identify and implement process improvements to enhance support efficiency, quality, and customer experience.
  </li>
  <li>
   Develop escalation protocols, response templates, and quality control measures for consistent support.
  </li>
  <li>
   Stay updated on industry trends and best practices to keep AiSensy&rsquo;s support competitive and effective.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment).
  </li>
  <li>
   Proven track record of managing and scaling a customer support team in a fast-paced environment.
  </li>
  <li>
   Strong leadership, coaching, and motivational skills.
  </li>
  <li>
   Exceptional verbal and written communication abilities.
  </li>
  <li>
   Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools.
  </li>
  <li>
   Analytical mindset with the ability to interpret data and make data-driven decisions.
  </li>
  <li>
   Customer-focused and empathetic, driven to provide a top-notch support experience.
  </li>
  <li>
   High level of organizational skills and ability to multitask effectively.
  </li>
  <li>
   Adaptable, with the ability to prioritize and work well under pressure in a fast-paced environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Manager

Almentor

<div><p><b>Abou</b><b>t almentor:</b> We are the leading Video-Learning Platform in Arabic! Established in 2016, we produced over 1000 online courses for individuals, corporations, and government entities across Egypt and the Gulf. Our platform is a hub of knowledge, fostering lifelong learning and growth for individuals around the globe. We are a purpose-driven team. Our most important asset is an intellectual team that can innovate and execute. It's what moves us forward!</p>
<p><b>Our Mission:</b> almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities and a Goal to serve 10 million learners in MENA</p>
<p><b>Job Overview:</b> This role is responsible for developing support strategies, optimizing processes, leading and coaching support staff, and serving as the primary point of escalation for complex customer issues. The ideal candidate is a strong leader with excellent communication skills, a data-driven mindset, and a passion for delivering exceptional customer experiences.</p>
<p><b>As a Customer Support Manager you will:</b></p>
<ul><li>Lead, mentor, and motivate a team of customer support representatives.</li><li>
Hire, onboard, and train new team members.<br>
</li><li>Conduct regular performance reviews and provide ongoing coaching.<br>
</li><li>Oversee daily support operations, ensuring timely and accurate resolution of customer inquiries.<br>
</li><li>Develop and implement efficient workflows, guidelines, and support best practices.<br>
</li><li>Monitor performance metrics (CSAT, response time, resolution rate, etc.) and proactively improve processes.<br>
</li><li>Manage team schedules to ensure adequate coverage across shifts and channels.<br>
</li><li>Serve as the escalation point for complex or sensitive customer issues and ensure satisfactory resolution.<br>
</li><li>Analyze customer feedback and trends to identify root causes and improvement opportunities.<br>
</li><li>Collaborate with product, engineering, and sales teams to communicate customer insights and enhance customer experience.<br>
</li><li>Manage CRM and helpdesk tools and maintain support documentation, FAQs, and internal training materials.<br>
</li><li>Track and report on team performance to leadership and contribute to long-term support strategy.</li></ul>
<p><b>The ideal candidate will have:</b></p>
<ul><li>Bachelor's degree in business administration, or related field (or equivalent experience).</li><li>
+7 years of customer support or customer service experience, including 1&ndash;2 years in a leadership role.</li><li>
Excellent communication, conflict resolution, and interpersonal skills.</li><li>
Experience with CRM/helpdesk platforms (e.g., Zendesk, Freshdesk, Salesforce).</li><li>
Strong analytical and data-driven decision-making skills.</li><li>
Exceptional organizational and time-management abilities.</li></ul></div><p></p>

Customer Support Manager {Project Based}

SEGULA Technologies

<div><b>Company Description</b><p><br>
Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.</p><p>
The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.</p><b><br>
Job Description</b><p><b><br>
Title:</b> Customer Support Manager &ndash; Aerospace (Field Representative) &ndash; Dubai, UAE</p><p><b>
Industry:</b> Aerospace/ Aviation</p><p><b>
Location:</b> Dubai, UAE &ndash; Airline/Airport Site-Based<br>
<b>Contract Type:</b> 12-month assignment renewable &ndash; Full-time</p><p><b>
Job Description</b></p><p>
We are looking for a <b>Customer Support Manager (CSM)</b> with a strong <b>Field Representative</b> background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East.</p><p>
Based full-time in <b>Dubai</b>, on the airline&rsquo;s premises, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction.</p><p>
You will be the main interface between the airline, the OEM support organization and internal technical teams, providing 24/7 support when necessary to help prevent and mitigate operational disruptions (AOG, delays, cancellations) linked to the equipment in your scope.</p><p><b>
Key Responsibilities</b></p><ul><li>
Manage <b>Customer Support operations</b> on the airline&rsquo;s site for nacelle and related equipment on the A380 fleet.</li><li>
Act as the <b>primary point of contact</b> for the customer&rsquo;s technical, maintenance and operational teams.</li><li>
Build, maintain and develop <b>strong customer relationships</b> at all levels, ensuring satisfaction and trust over the long term.</li><li>
Provide <b>day-to-day technical advice</b> to the airline&rsquo;s teams to avoid or reduce operational disruptions (D&amp;C, AOG, repeated removals, etc.).</li><li>
Coordinate and follow up on <b>maintenance actions</b> and repairs related to the equipment in scope.</li><li>
Anticipate and identify potential <b>technical, spares or commercial issues/opportunities</b> affecting the maintenance and operation of the equipment and propose mitigation plans.</li><li>
Monitor and report operational <b>KPIs</b> (technical events, delays, removals, turnaround time, service level, etc.) to the central Customer Support organisation.</li><li>
Prepare clear and regular <b>reports</b> on activities, issues, risks and improvement actions.</li><li>
Use dedicated <b>OEM/customer portals and digital tools</b> for event tracking, case management and documentation (including tools equivalent to SAFRAN portals).</li><li>
Represent the OEM/customer support organization on site and <b>lead local support processes</b>, in coordination with remote teams.</li><li>
Contribute to <b>continuous improvement</b> of processes and customer experience.</li><li>
Support <b>knowledge transfer, coaching and competence development</b> of local teams</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Degree or diploma in <b>Aerospace/Aeronautical/Mechanical Engineering</b> (or equivalent experience).</li><li>
Solid experience in <b>Aerospace Maintenance</b> (airline, MRO, OEM or similar), ideally on <b>nacelles/engines/structures</b>.</li><li>
Previous experience as <b>Field Representative, Customer Support Engineer/Manager, In-Service Support</b> or similar, working directly with airline customers.</li><li>
Good knowledge of <b>wide-body aircraft operations</b>; <b>experience with A380</b></li><li>
Understanding of airline/MRO maintenance processes (line and base maintenance, troubleshooting, reliability).</li><li>
Comfortable using <b>OEM and airline portals/digital tools</b> for technical event follow-up, documentation and reporting (experience with SAFRAN-type portals is a plus).</li><li>
Strong <b>customer-facing and communication skills</b>, with the ability to manage expectations in a demanding operational environment.</li><li>
Rigorous, organized and able to work autonomously on a remote customer site while reporting regularly to central teams.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Languages</b></p><ul><li><b>
Arabic:</b> fluent</li><li><b>
English:</b> fluent</li><li><b>
French:</b> fluent (or strong professional proficiency)</li></ul><p><b>
Other Requirements</b></p><ul><li>
Eligible to obtain and maintain <b>airport airside access</b> in Dubai.</li><li>
Willing to be <b>based on the airline&rsquo;s premises</b> (airport/maintenance environment).</li><li>
Availability for occasional <b>out-of-hours or 24/7 support</b> in case of operational emergencies.</li><li>
Strong sense of <b>confidentiality</b>, data protection and compliance with local regulations and airline/OEM safety rules.</li></ul><p>
If you are passionate about aerospace, enjoy being close to airline operations and want to play a key role in supporting a strategic wide-body programme in the Middle East, we would be pleased to review your application.</p><p><b><i>
Please note that only shortlisted candidates will be contacted</i></b></p></div>

Customer Support Manager – Aerospace (Field Representative) – Dubai, UAE

<div>
 <strong>
  <strong>
   Company Description
   <br/>
   <br/>
  </strong>
 </strong>
 Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
 <br/>
 <br/>
 The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.
 <br/>
 <br/>
 <strong>
  <strong>
   Job Description
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Title:
 </strong>
 Customer Support Manager &ndash; Aerospace (Field Representative) &ndash; Dubai, UAE
 <br/>
 <br/>
 <strong>
  Industry:
 </strong>
 Aerospace/ Aviation
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Dubai, UAE &ndash; Airline/Airport Site-Based
 <br/>
 <br/>
 <strong>
  Contract Type:
 </strong>
 12-month assignment renewable &ndash; Full-time
 <br/>
 <br/>
 <strong>
  <strong>
   Job Description
   <br/>
   <br/>
  </strong>
 </strong>
 We are looking for a
 <strong>
  Customer Support Manager (CSM)
 </strong>
 with a strong
 <strong>
  Field Representative
 </strong>
 background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East.
 <br/>
 <br/>
 Based full-time in
 <strong>
  Dubai
 </strong>
 , on the airline&rsquo;s premises, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction.
 <br/>
 <br/>
 You will be the main interface between the airline, the OEM support organization and internal technical teams, providing 24/7 support when necessary to help prevent and mitigate operational disruptions (AOG, delays, cancellations) linked to the equipment in your scope.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Manage Customer Support operations on the airline&rsquo;s site for nacelle and related equipment on the A380 fleet.
  </li>
  <li>
   Act as the primary point of contact for the customer&rsquo;s technical, maintenance and operational teams.
  </li>
  <li>
   Build, maintain and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.
  </li>
  <li>
   Provide day-to-day technical advice to the airline&rsquo;s teams to avoid or reduce operational disruptions (D&amp;C, AOG, repeated removals, etc.).
  </li>
  <li>
   Coordinate and follow up on maintenance actions and repairs related to the equipment in scope.
  </li>
  <li>
   Anticipate and identify potential technical, spares or commercial issues/opportunities affecting the maintenance and operation of the equipment and propose mitigation plans.
  </li>
  <li>
   Monitor and report operational KPIs (technical events, delays, removals, turnaround time, service level, etc.) to the central Customer Support organisation.
  </li>
  <li>
   Prepare clear and regular reports on activities, issues, risks and improvement actions.
  </li>
  <li>
   Use dedicated OEM/customer portals and digital tools for event tracking, case management and documentation (including tools equivalent to SAFRAN portals).
  </li>
  <li>
   Represent the OEM/customer support organization on site and lead local support processes, in coordination with remote teams.
  </li>
  <li>
   Contribute to continuous improvement of processes and customer experience.
  </li>
  <li>
   Support knowledge transfer, coaching and competence development of local teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Qualifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).
  </li>
  <li>
   Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.
  </li>
  <li>
   Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.
  </li>
  <li>
   Good knowledge of wide-body aircraft operations; experience with A380
  </li>
  <li>
   Understanding of airline/MRO maintenance processes (line and base maintenance, troubleshooting, reliability).
  </li>
  <li>
   Comfortable using OEM and airline portals/digital tools for technical event follow-up, documentation and reporting (experience with SAFRAN-type portals is a plus).
  </li>
  <li>
   Strong customer-facing and communication skills, with the ability to manage expectations in a demanding operational environment.
  </li>
  <li>
   Rigorous, organized and able to work autonomously on a remote customer site while reporting regularly to central teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Additional Information
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Languages
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Arabic: fluent
  </li>
  <li>
   English: fluent
  </li>
  <li>
   French: fluent (or strong professional proficiency)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Other Requirements
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Eligible to obtain and maintain airport airside access in Dubai.
  </li>
  <li>
   Willing to be based on the airline&rsquo;s premises (airport/maintenance environment).
  </li>
  <li>
   Availability for occasional out-of-hours or 24/7 support in case of operational emergencies.
  </li>
  <li>
   Strong sense of confidentiality, data protection and compliance with local regulations and airline/OEM safety rules.
   <br/>
   <br/>
  </li>
 </ul>
 If you are passionate about aerospace, enjoy being close to airline operations and want to play a key role in supporting a strategic wide-body programme in the Middle East, we would be pleased to review your application.
 <br/>
 <br/>
 <strong>
  <em>
   Please note that only shortlisted candidates will be contacted
  </em>
 </strong>
</div>


Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction <p>We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.</p> Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul><p><strong>How to Apply</strong></p><ul><li> <strong> Click here to submit your CV to our WhatsApp </strong> </li><li><strong>Complete the Online Application Form</strong>: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Rubrik Security Cloud

<div><div><p><b>Manager,Customer Support (Proactive)</b></p>
<p><b>Location: Bangalore, India</b></p>
<p><b>Shift - EST (5:30 P.M IST- 2:30 A.M IST)</b><br>
<br>
The Customer Support Manager is responsible for all aspects of customer post-sales support to our APAC, EMEA and NA based customers and partners. Secondarily, the Bangalore support team is responsible for handling support requests using the follow-the-sun model in APAC region and provide support for other geographies such as EMEA and Americas requesting assistance. As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team of high caliber Support Engineers in delivering exceptional customer experience to our global customer base. You will be responsible for the management, professional growth and development of the team. As a key member of the leadership team you are also responsible for delighting our customers, developing excellent staff and achieving both tactical and strategic business development objectives. This role requires a high level of professional communication to all stakeholders.</p>
<p>The Manager of Customer Support is also responsible for short and long-term performance management of his/her direct reports, including managing individual operational indicators, written performance reviews, and career planning.</p>
<p><b>Responsibilities include:</b></p><br>
<ul><li>Manage the business and operational excellence of our customer support organization</li></ul>
<ul><li>Implement the service delivery strategy defined by the organization.</li></ul>
<ul><li>Ensure that quality and service delivery standards are met and exceeded</li></ul>
<ul><li>Collaborate with other organizations such as Sales, Marketing, Operations, Engineering, QA, and IT to improve overall customer satisfaction objectives</li></ul>
<ul><li>Manage the support operations and performance activities, customer satisfaction
</li></ul><ul><li>Drive operational improvements as it relates to customer satisfaction
</li></ul><ul><li>Represent the Services functions as necessary on product teams and in various other Rubrik decision-making forums</li></ul>
<ul><li>Evaluate and develop staff
</li></ul><ul><li>Manages the activities of a group/department of technical support engineers and leads
</li></ul><ul><li>responsible for providing remote technical support to resolving customer issues
</li></ul><ul><li>Closely monitoring top support issues after product launch, identifying gaps across all Support tiers worldwide in support tools / resources needed to better support new features.
</li></ul><ul><li>Ability to identify support tasks that can be automated</li></ul>
<ul><li>Collect and analyze support center metrics to guide decisions about product and support quality
</li></ul><ul><li>Handle escalations, initiate conference calls, drive escalations to positive closure by providing timely status update all the stakeholders
</li></ul><ul><li>Set Goals (KPI) and Review team performance daily, weekly, quarterly and half yearly
</li></ul><ul><li>Experience with phone home and proactive support best practices</li></ul>
<p><b>Education &amp; Experience:</b></p>
<ul><li>A Bachelor&rsquo;s degree in any discipline</li></ul>
<ul><li>At least 10 years of experience working in technical customer support Organizations.</li></ul>
<ul><li>At least 3 years&rsquo; experience as a people manager in support Organizations, including a proven track record of hiring and mentoring employees.<br>
</li></ul><p><b>General Skills:</b></p>
<ul><li>Excellent written &amp; verbal communication skills</li><li>Planning, Decision Making, Staffing, Process Improvement</li><li>Excellent interpersonal and teamwork skills</li><li>Should ensure a high level of quality in process deliverables</li><li>Self-driven, proactive, hardworking, team-player with a good sense of humour</li><li>Should be open to work in any shift timing</li></ul><p></p><div><h2 class="jobSectionHeader"><b>
Join Us in Securing the World's Data</b></h2>
<p>Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik&rsquo;s offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>Inclusion @ Rubrik</b></h2>
<p>At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world&rsquo;s data.</p>
<p>Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.</p>
<h3 class="jobSectionHeader"><b>Our inclusion strategy focuses on three core areas of our business and culture:</b></h3>
<ul><li><p>Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.</p>
</li><li><p>Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.</p>
</li><li><p>Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.</p>
</li></ul><h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2>
<p>Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p>
<p>Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p>
<p>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.</p></div></div></div><p></p>

Manager

UltraTech Aerospace

<div><div>The Program Manager is responsible for managing multiple programs and coordinating efforts to ensure that UTA delivers a quality, on-time, and cost-effective product. They are responsible for coordinating multiple projects that are critical to organizational goals. A Program Manager oversees the entire process and offers strategic guidance to the Director of Operations, while ensuring proper internal and external communications.</div><br>
<div>
</div><div><b>Job Duties (Includes but not limited to the below)</b></div><br>
<div></div>
<ul>
<li>Review open action items and project schedules; organize daily activities based on the goals of the organization.</li>
<li>Manage Outside Service POs to support project schedules and on-time delivery</li>
<li>Respond to open customer questions or requests promptly</li>
<li>Facilitate customer engagement and support strategic growth initiatives
</li><li>Develop and maintain positive relationships with customers and suppliers
</li><li>Review customer orders, order changes and request for quotes</li>
<li>Facilitate team coordination and communication through team status meetings, corrective action collaboration, and one-on-one interface</li>
</ul><ul><li>Build new project schedules as needed with all resources and dates identified.</li>
<li>Plan follow-up meetings with necessary departments
</li><li>Review production status to ensure programs are on track. Discuss any at-risk programs during the production meeting.</li>
<li>Provide UTA management team with a weekly status report on 30-, 60-, and 90-day revenue projections</li>
<li>Attend, participate, and lead as necessary - weekly production and procurement team meetings</li>
<li>Compile and review customer financial and delivery performance</li>
<li>Review WIP costs for accuracy and take action if WIP targets are not being met.
</li><li>Identify continuous improvement opportunities</li></ul><br>
<div></div>
<div><b>
Qualifications</b></div><br>
<div></div>
<ul>
<li>5 years&rsquo; experience in the Aerospace industry
</li><li>5 years&rsquo; experience working with ERP systems (preferably Epicor)</li>
<li>Experience managing operational customer support teams
</li><li>Must have related experience in both distribution and CNC machining
</li><li>Strong understanding of procurement activities
</li><li>Strong understanding of quoting activities
</li><li>Strong understanding of project management
</li><li>Strong interpersonal, verbal, written, and presentation skills
</li><li>Embraces multi-tasking
</li><li>Must have a positive, &ldquo;can do&rdquo; attitude
</li><li>Motivated, self-starter- must take on new roles and responsibilities as needed
</li><li>Must have strong working knowledge of MS Office 365
</li><li>Bachelor&rsquo;s degree in Supply Chain Management, Business Admin, Engineering, or a related field, and/or equivalent experience.</li></ul><br>
<div><br>
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder').</div><br>
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#LP</div></div>
<br><div><div><p>Job Details</p></div><div><div><div><div><div><div><div><div><div>
Job Family</div><div><b>
Other</b></div></div></div></div></div><div><div><div><div><div>
Job Function</div><div><b>
Project Management</b></div></div></div></div></div><div><div><div><div><div>
Pay Type</div><div><b>
Salary</b></div></div></div></div></div><div><div><div><div><div>
Travel Required</div><div><b>
No</b></div></div></div></div></div></div></div></div></div></div>

Program Manager

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