customer support manager

Sand Helper

Sand Helper is seeking a highly motivated and organized Operations and Customer Support Manager to help manage daily customer communications while coordinating the operational logistics that support our growing rental network.This role blends customer service leadership with operational coordination. You will interact with customers planning beach trips, coordinate with delivery drivers and local partners, and help manage the deployment and maintenance of our fleet of battery-powered sand scooters across multiple rental locations.The position is primarily based in person at our Crofton, Maryland office and warehouse, where you will work closely with the team on communications, logistics, and operational improvements. Some tasks may occasionally be completed remotely when appropriate.As Sand Helper continues to grow along the East Coast, this role may evolve into a leadership position overseeing communications, operations, and customer experience across multiple locations.Please note that while our office is currently located in Crofton, Maryland, we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Candidates should be comfortable commuting to Crofton initially and willing to commute to those areas if the office relocates.Key Responsibilities<ul><li>Handle customer phone calls, answer questions related to beach wheelchair rentals, and enter or modify reservations (majority of the role).</li><li>Coordinate with delivery drivers and local partners to ensure timely deliveries and pickups of our battery-powered sand wheelchairs.</li><li>Help oversee the operational logistics of our fleet of mobility devices, including equipment tracking, deployment, and maintenance coordination.</li><li>Assist with managing operations across our growing network of rental locations along the East Coast.</li><li>Support the expansion of new rental locations by helping coordinate logistics, operational setup, and communication with local partners.</li><li>Respond to customer emails and chats promptly and professionally.</li><li>Demonstrate patience, kindness, and professionalism when handling customer concerns or complaints.</li><li>Maintain a flexible schedule including answering calls and returning calls on weekends and occasionally in the evening hours (up to around 8pm).</li><li>Weekend availability is particularly important for this role, as many customers plan beach trips during that time. Work schedules may include weekends with alternative weekday days off (for example Tuesday&ndash;Wednesday or other weekday combinations).</li><li>Occasionally coordinate marketing efforts with external artists, marketing professionals, or video editors to support company messaging and outreach.</li><li>Assist with improving internal processes and operational systems as the company grows.</li><li>Complete administrative or operational tasks during slower periods.</li><li>Assist with warehouse, equipment organization, and operational tasks at the Crofton location when needed.</li></ul>The candidate must be willing to be flexible in their responsibilities. There are times of the year that are busier than others. During the winter months, when we focus more on equipment manufacturing and maintenance, there may be additional operational needs at the warehouse such as inventory organization or administrative support.Qualifications<ul><li>At least 2 years of experience in customer service, operations, communications, or a related field.</li><li>Strong phone communication and interpersonal skills.</li><li>Highly organized with strong multitasking ability.</li><li>Comfortable coordinating logistics and communicating with multiple stakeholders.</li><li>Ability to adapt as responsibilities evolve with company growth.</li><li>Interest in helping improve operational systems and support the expansion of a growing business.</li></ul>Preferred but not required:<ul><li>Degree in Business, Communications, Marketing, Operations Management, or a related field.</li></ul>Requirements<ul><li>Proficiency with Microsoft Office Suite including Excel, Word, and PowerPoint.</li><li>Ability to multitask, including entering orders while speaking with customers.</li><li>Comfortable learning scheduling platforms and mobile phone applications.</li><li>Willingness to maintain a flexible schedule including regular weekend availability and occasional evening hours.</li><li>Reliable internet connection for occasional remote tasks.</li><li>Ability to commute regularly to the Crofton, Maryland office and warehouse.</li><li>Willingness to commute to Columbia or Ellicott City in the future if the office relocates.</li></ul>Benefits<ul><li>Health insurance (reimbursement through a QSEHRA program)</li><li>Life insurance</li><li>Paid time off (PTO)</li><li>Paid sick days</li><li>Flexible scheduling options</li><li>Professional development assistance</li><li>Company-paid training opportunities</li><li>Career development opportunities as the company expands</li></ul>Schedule<ul><li>Full-time</li><li>Saturday and Sunday availability required (with time off during the week)</li><li>Some evening availability</li><li>Work schedules may include weekends with weekday days off depending on operational needs.</li></ul>Pay: $40,000.00 - $55,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>This role often requires working weekends when customers are planning beach trips. Are you comfortable working weekends as part of your regular schedule, potentially with select weekdays off instead?</li><li>Sand Helper&rsquo;s office is currently located in Crofton, MD, but we expect to relocate closer to the Columbia or Ellicott City area within the next one to two years. Are you comfortable commuting to Crofton initially and to Columbia or Ellicott City if the office relocates?</li><li>Because many customers plan beach trips in the evenings or on weekends, we occasionally return calls or assist customers outside of traditional 9&ndash;5 hours. When working remotely, what is the latest time you would typically be comfortable handling customer calls if needed?</li><li>A college degree is not required for this role. If you have a degree or certifications, please list them along with the field of study and the approximate year completed.</li><li>This role often requires speaking with customers on the phone while navigating apps, entering orders, or looking up reservation details on a computer or smartphone. How comfortable are you multitasking in this way? Please describe your experience.</li><li>As Sand Helper expands to new locations, there may occasionally be opportunities to travel to other states on short notice to help resolve operational issues or assist with launching new rental locations. In some cases, this travel may involve working independently on-site. Would you be comfortable with this type of travel? If so, approximately how many weeks per year would you be willing to travel, and how long would you typically be comfortable being away from home at one time?</li><li>Have you had experience driving larger vehicles (such as vans, pickup trucks, or vehicles pulling small trailers)? If so, please describe. If not, would you be comfortable learning if needed to support local operational tasks, for example moving some chairs from a storage unit in Crofton to the warehouse nearby in Crofton.</li><li>If offered the position, how soon would you be available to start?</li></ul>Work Location: In person

Operations and Customer Support Manager

TeamGantt

<div>TeamGantt

Customer Success Manager - Full or Part-Time 
Location: Remote, U.S.-based (East Coast and Central Time Zones preferred for alignment with team working hours) 
Where scheduling meets simplicity.

TeamGantt offers powerful project management software to contractors and subcontractors. Our easy-to-use Gantt charts help teams stay organized, on schedule, and connected. We're looking for a Client Success Manager to help our clients succeed and get the most out of our platform.

As a Client Success Manager (CSM), you'll be responsible for ensuring our clients have a seamless experience using TeamGantt. Your role is vital in building strong, long-lasting relationships with customers, guiding them through onboarding, and helping them troubleshoot issues. 
Key Responsibilities:
<ul>
<li>Support clients through onboarding and ensure they are successfully using the platform</li>
<li>Provide customer support via Zoom calls, live chat, email, and troubleshooting</li>
<li>Identify, negotiate and close expansion deals within existing customer base</li>
<li>Manage check-ins with enterprise customers to drive renewals</li>
<li>Experience in writing content and copy preferred.</li>
</ul>
Qualifications:
<ul>
<li>At least 3 years of experience in a customer success or client-facing role.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Comfort level with video calls and written communication.</li>
<li>Experience in construction field are preferred but not required</li>
<li>Bilingual skills are preferred.</li>
</ul>
Pay and Benefits:
<ul>
<li>Full-time or Part-time, W-2 Employment</li>
<li>Salary: $66,500-$80,000 base salary, with high performers able to earn above that through bonuses and overtime.</li>
<li>Benefits include a flexible 32-hour work week (four-day work week), remote work, and paid time off. Additional benefits such as healthcare and retirement options will be discussed during the interview process.</li>
</ul>
Why TeamGantt?

At TeamGantt, we prioritize a collaborative and customer-focused environment. We believe in empowering our employees to thrive with flexibility and autonomy while working with a dynamic team that values communication and results. Join us for the opportunity to grow both personally and professionally in a supportive work environment. 
TeamGantt is an equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.</div>

Customer Success Manager - Full or Part-Time

Parent ApS

<div>Location: Remote (Canadian Time Zone) 
Reports to: Customer Success Manager
Role Overview
We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent&trade;. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization. 
Key Responsibilities<ul><li>
Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.</li><li>
Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent&trade; system effectively.</li><li>
Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.</li><li>
Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li>
Provide chat support to assist clients with quick inquiries and ensure timely resolutions.</li><li>
Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.</li><li>
Maintain accurate and up-to-date account information in the CRM.</li><li>
Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>
Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul> 
<ul><li>
Bachelor&rsquo;s degree or equivalent experience in Account Management, Customer Success, or a related field.</li><li>
2&ndash;4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.</li><li>
Proven experience with ticketing systems and live chat support.</li><li>
Fluent in English (spoken and written).</li><li>
Strong communication, organization, and problem-solving skills.</li><li>
Proactive, customer-focused mindset with the ability to manage multiple priorities.</li></ul></div>

Customer Success Manager

National Performance Warehouse

<div>NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for an experienced Customer Service Manager to lead and develop a customer support team. This role is ideal for a collaborative leader who takes ownership of results, values team input, and thrives in a fast-paced environment.
The Customer Service Manager will oversee customer service operations, manage remote and third party teams, and drive continuous improvement while maintaining exceptional service standards.
Who is NPW?
NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.
Primary Duties and Responsibilities:
<ul><li>Lead, coach, and develop a customer service team to deliver outstanding customer experiences</li><li>
Oversee daily customer service operations to ensure service levels, response times, and quality standards are met
</li><li>Manage remote and third-party customer service teams while maintaining consistent service delivery</li><li>
Recruit, onboard, train, and mentor customer service representatives and supervisors</li><li>
Conduct regular performance reviews, provide coaching, and support professional development of team members
</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution time, call quality, and productivity</li><li>
Address and resolve escalated customer issues and complex service concerns
</li><li>Develop and implement customer service policies, procedures, and service standards
</li><li>Foster a positive team culture that promotes collaboration, accountability, and continuous improvement
</li><li>Manage scheduling, staffing levels, and productivity across team
</li><li>Partner with internal departments such as operations, sales, marketing, and IT to resolve issues and improve processes
</li><li>Communicate customer service trends, challenges, and insights to leadership</li><li>
Identify opportunities to improve the overall customer experience and service efficiency</li><li>
Oversee and optimize the use of the call center and customer service platforms</li><li>
Ensure team members are properly trained on systems and tools
</li><li>Prepare and present service performance reports and operational updates to leadership</li><li>
Travel up to 25% to support team operations and business needs</li><li>
</li></ul>Skills Requirement:
<ul><li>5+ years of management experience with a proven track record of leading teams successfully
</li><li>Prior customer service experience as a manager
</li><li>Experience managing remote and third-party teams
</li><li>Strong verbal and written communication skills
</li><li>Demonstrated self-starter mindset with the ability to take ownership and drive results</li><li>
Collaborative leadership style that values team input and engagement</li><li>
Ability and willingness to travel up to 25%</li><li>
Strong ability to resolve issues and handle complaints effectively.
</li><li>Empathy, active listening, and teamwork skills.</li><li>
Knowledge of automotive parts and repair processes.</li></ul>
Preferred Qualifications
<ul><li>Bilingual
</li><li>Located near a major distribution center (Miami, Dallas, Phoenix)
</li><li>Experience with call center applications (Xima, RingCentral, or similar platforms)
</li><li>Experience in the auto parts industry
</li><li>Six Sigma or lean process improvement experience</li></ul>
Physical Requirements:
<ul><li>Occasionally lift and/or move up to twenty (20) pounds unassisted.</li><li>
Occasionally lift and/or move up to fifty (50) pounds unassisted.</li><li>
Regularly required to read, talk, listen, sit, and stand.
</li><li>Occasionally required to walk, bend at waist and knees, use hands and reach with arms.</li></ul> 
Team Benefits:<ul><li>
Paid Time Off</li><li>
Health Benefits</li><li>
Employee Purchase Program</li><li>
Weekly pay</li><li>
401K</li><li>
Advancement Opportunities</li></ul>
If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you!
We are a drug-free workplace.
NPW is proud to be an E-Verify employer. All offers of employment are contingent upon verification of your eligibility to work in the United States.
Qualified applicants must successfully pass a pre-employment drug screening.</div>

Customer Service Manager

Bomb Party

<div>POSITION SUMMARY: 


The Customer Service Manager is responsible for leading and optimizing the customer support function to deliver a high-quality service experience for customers and Sales Representatives. This role provides strategic direction and operational oversight for the Customer Service team, ensuring timely and accurate responses across email, chat, and phone channels. 


The manager will coach and develop customer service representatives, monitor performance metrics, implement process improvements, and collaborate with cross-functional teams to resolve complex customer issues. The position is instrumental in maintaining service excellence, enhancing customer satisfaction, and supporting the growth of the direct sales field. 


ESSENTIAL JOB FUNCTIONS: 


Team Leadership &amp; Development
<ul>
<li>Lead, coach, and develop a team of Customer Support Specialists and Team Leads</li>
</ul><ul><li>Foster a positive, accountable, and solutions-oriented team culture</li>
</ul><ul><li>Conduct regular performance reviews, coaching sessions, and professional development planning</li>
</ul><ul><li>Support hiring, onboarding, and training of new team members</li></ul> 


Customer Support Operations
<ul>
<li>Oversee daily customer support operations through email, ticketing systems, and other communication channels</li>
</ul><ul><li>Ensure team performance meets or exceeds established KPIs such as CSAT, response time, and resolution time</li>
</ul><ul><li>Manage ticket volume and staffing schedules to maintain service levels</li>
</ul><ul><li>Identify trends in customer and rep inquiries and proactively address root causes</li></ul> 


Process Improvement &amp; Systems
<ul>
<li>Continuously evaluate and improve customer service processes and workflows</li>
</ul><ul><li>Partner with internal teams, including Warehouse, Compliance, Tech, and Leadership to resolve systemic issues</li>
</ul><ul><li>Assist with the implementation and optimization of customer support tools and automation</li>
</ul><ul><li>Maintain accurate documentation and internal knowledge base resources</li></ul> 


Escalations &amp; Issue Resolution
<ul>
<li>Handle complex or escalated customer and rep issues with professionalism and urgency</li>
</ul><ul><li>Act as a decision maker for sensitive service situations requiring leadership intervention</li>
</ul><ul><li>Ensure fair, consistent resolution aligned with Bomb Party policies and brand values</li></ul> 


Reporting &amp; Metrics
<ul>
<li>Track and report key support metrics, including ticket volume, resolution times, CSAT scores, and trends</li>
</ul><ul><li>Provide insights and recommendations to leadership for improving customer experience</li>
</ul><ul><li>Assist in forecasting staffing needs based on growth and seasonal demand</li></ul> 


Cross-Functional Collaboration
<ul>
<li>Serve as the primary liaison between Customer Support and other departments</li>
</ul><ul><li>Communicate operational updates and customer insights to leadership</li>
</ul><ul><li>Support company initiatives that impact customer experience</li></ul> 


MINIMUM QUALIFICATIONS, EDUCATION, EXPERIENCE, LICENSES, ETC: 

<ul>
<li>3&ndash;5 years of experience in customer service leadership or call center management</li>
</ul><ul><li>High school diploma or GED required.</li>
</ul><ul><li>Associate or bachelor&rsquo;s degree in business administration, Communications, Management, or related field preferred.</li>
</ul><ul><li>An equivalent combination of education and relevant customer service leadership experience may be considered.</li>
</ul><ul><li>Experience with customer service platforms (Zendesk or similar ticketing systems preferred)</li>
</ul><ul><li>Experience supporting independent sales representatives or large customer communities preferred</li>
</ul><ul><li>Experience managing support teams in high-volume environments</li>
</ul><ul><li>Experience scaling support operations in a fast-growing company</li></ul> 


REQUIRED SKILLS AND ABILITIES: 

<ul>
<li>Strong organizational and problem-solving skills</li>
</ul><ul><li>Excellent written and verbal communication abilities</li>
</ul><ul><li>Ability to analyze service metrics and drive operational improvements</li>
</ul><ul><li>Strong leadership, coaching, and team development skills</li></ul> 


Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to hr@bombparty.com</div>

FieldPulse

<div>
 
 The FieldPulse Customer Support team is looking for a talented individual with a passion for providing excellent customer support and an interest in technology. This is a unique opportunity for someone who wants to help scale and lead the customer support experience at FieldPulse. You will be the lead for our inbound chat, our customer support phone line, and our customer support email channel. This individual will be both an individual contributor and a player coach. You will also serve as the primary escalation point across all three channels.
 
 
 
 
 
 You will work directly with our Customer Support Manager in Dallas and partner closely with our remote global support teams. The ideal candidate learns quickly, communicates with empathy, stays patient under pressure, and thrives in a fast paced environment. You should be excited to coach others, handle escalations with grace, and help define what great customer support looks like at FieldPulse. This is an entry level or junior role with meaningful growth potential for someone who enjoys helping people and elevating the customer experience.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead Customer Support across chat, phone, and email
 </li>
 <li>
 Serve as the escalation point for all inbound support channels
 </li>
 <li>
 Set the example for strong communication, tone, and troubleshooting
 </li>
 <li>
 Work with the Customer Support Manager to provide light coaching and guidance
 </li>
 <li>
 Support and collaborate with team members across the globe
 </li>
 <li>
 Identify and diagnose customer issues and deliver clear, complete resolutions
 </li>
 <li>
 Navigate challenging conversations with patience and professionalism
 </li>
 <li>
 Help customers understand how FieldPulse features can support their business
 </li>
 <li>
 Use judgment to sense the client&rsquo;s mood through empathetic and patient behavior
 </li>
 <li>
 Monitor the service desk ticket queue and provide answers in order to ensure resolution to the client&rsquo;s inquiries
 </li>
 <li>
 Be proactive by picking up the phone and calling the client instead of relying solely on email communication
 </li>
 <li>
 Be responsible for the success of the company as a whole, must work well with others
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Quick learner with a general comprehension of technology
 </li>
 <li>
 Positive, friendly, and mature work attitude and enthusiasm for achieving excellence
 </li>
 <li>
 Ability to communicate clearly, both verbal and written
 </li>
 <li>
 Demonstrate self-confidence and comfort when communicating by phone
 </li>
 <li>
 Resourcefulness and flexibility
 </li>
 <li>
 Advanced judgment, negotiation, problem-solving skills, and ability to troubleshoot
 </li>
 <li>
 Highly organized, detail-oriented, team-centric, and a keen sense of urgency
 </li>
 <li>
 Efficiency through follow-up and organization
 </li>
 <li>
 Working knowledge of computers and ability to learn new software quickly
 </li>
 <li>
 Thrives in a dynamic environment with growing processes
 </li>
 <li>
 Self starter who takes initiative
 </li>
 </ul>
 
 
 
 
 
 Why You&rsquo;ll Love Working Here:
 
 
 <ul>
 <li>
 
 Impactful, Fast-Paced Startup Culture:
 
 Work on exciting projects that truly move the needle.
 </li>
 <li>
 
 Lunches Provided Monday&ndash;Friday:
 
 Delicious meals on us to fuel your day.
 </li>
 <li>
 
 Comprehensive Health Coverage:
 
 Medical insurance, plus dental &amp; vision benefits to keep you covered.
 </li>
 <li>
 
 Health &amp; Wellness Perks
 
 : Memberships to keep you feeling your best.
 </li>
 <li>
 
 401(k) Plan:
 
 Secure your future while you grow with us.
 </li>
 <li>
 
 Clear Path for Growth:
 
 Transparent career progression, professional development, and promotion opportunities.
 </li>
 <li>
 
 Paid Parental Leave:
 
 Support for you and your family when it matters most.
 </li>
 </ul>
</div>

Customer Support Specialist

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