customer support manager

Circle Chess

We&rsquo;re Hiring: Customer Success Manager (Caissa School of Chess &ndash; CircleChess)CircleChess, India&rsquo;s largest chess company, is looking for an empathetic and proactive Customer Success Manager to deliver a world-class experience to our learners and parents. Location: Bangalore (In-office, full-time, 6-day week) Experience: 1&ndash;5 years .If you&rsquo;re passionate about people, love solving customer problems, and want to be part of a fast-growing chess tech company &mdash; we&rsquo;d love to hear from you! Apply here: https://lnkd.in/giJaJ-BRJob Type: Full-timePay: &#8377;360,000.00 - &#8377;480,000.00 per yearWork Location: In person

Customer Support Manager

Eaton

<div><div>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.</div><div>
</div><div>
Our EMEA Business Service Center (BSC) in Budapest is Eaton&rsquo;s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.</div><div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do:</h2>
</div><div>
We seek a Customer Support Manager (&quot;cluster&quot; of Sales Zones) to coordinate the order to invoice and claim management services for a group of country sales organizations combined into a &quot;cluster&quot; of Sales Zones. It includes: providing to external customers interactions with Eaton in a &quot;easy way of doing business&quot; via calls, digital channels /or systems integration (EDI, Order Center, Configurations and Quotes), alining work and SLAs with respective Country Sales Organizations (CSOs) and Zones to accomplish partnership programs expectations in flow and project businesses; managing different teams of Customer Support Representatives (CSR) within the scope of the &quot;cluster&quot; supporting different customer types of flow, project businesses and strategic accounts across multiple product lines to meet objectives of Eaton EMEA Electrical Sales. The Customer Support Manager ensures deployment of EMEA starndard processes and practices, further develops the service levels to our customers in line with the company goals and aligns synergies with Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions.<ul><li>Full coordination of customer support services from order to delivery and billing, including a specific type of customer either flow /or project businesses, which can include multiple product lines and respective sequencing of orders to fulfill external customer project</li><li>Manages a variety of pre-sales or post-sales services coordinating a medium-size team of Customer Support Representatives within busines scope (flow or project business)</li><li>Responsible for leading the development of the Customer Support Representatives and Customer Support Supervisors in different roles (observe, guide and support performance, enable the develop of the team members by coaching and training activities, conduct the performance evaluation, regular discussions at minimum quarterly)</li><li>Manages development and monitoring of KPI&rsquo;s (SLAs, FPY, Backlogs, NPS, etc.) related the business performance metrics, areas for improvement and allocation of resources</li><li>Drives the deployment of standard processes and procedures to ensure consistent sales support, EQMS compliance and customer satisfaction</li><li>Responsible for continuous improvement of data &amp; processes by applying Problem Solving for detail understanding of the root-causes of quality defects</li><li>Manages all external customer backlog changes and business dynamics such as preparation to support price increases, sales volumes up &amp; downs, specific product situations (quality issues, logistic changes, etc.)</li><li>Applies CIF tools to coordinate his/her CSR team(s) and supports other CI and Training activities to ensure business continuity and manning strategy</li><li>Coordinates a close cooperation with other departments connected to pre-sales and post-sales steps such as import/export, supply chain and master data management, eventually multiple product lines; ongoing communication about weekly performance to respective CSOs and Sales Account Mgrs. in scope</li><li>Collaborates with Customer Experience Leadership towards future strategy and synergies across other &quot;&quot;clusters&quot;&quot; of Sales Zones Customer Support, Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions, and also with Technical Support, Quotations ans Services when appropriate</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li><li>
5+ years of experience in managing customer support teams</li><li>
Experience in managing hybrid teams (onsite and remote) is a big plus
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Skills:</h2>
</div><div><ul><li>Strong English communication skills</li><li>
Any additional European language is a big plus: critical for alignment with Sales Zones in the EMEA region</li><li>
Good practical knowledge on ERP - SAP/Oracle; e-Commerce; CIF (Continuous Improvement Framework); Case Mgmt.; new tools in future also includes CPQ; Salesforce; EQMS compliance</li><li>
Understanding of Health &amp; Safety rules</li><li>
Outstanding negotiation and interpersonal skills</li><li>
Ability to build and maintain positive customer relationships</li><li>
Drive for results</li><li>
Demonstrated ability to take ownership of an assignment and customer satisfaction</li><li>
Strong people management skills</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What We Offer:</h2>
</div><div><ul><li>Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)</li><li>
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing</li><li>
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance</li><li>
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching</li><li>
Dog-Friendly: Bring your furry friend to work in our dog-friendly office</li><li>
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience</li><li>
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed</li><li>
Social Responsibility: Join a socially responsible organization committed to making a positive impact</li><li>
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions</li></ul></div></div></div>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</div>

Customer Support Manager (Emerging Zone)

Diamond Parking

<div>FLSA Status: Exempt
SUMMARY:
Overall responsibilities/accountability for all aspects of training and support of CSR representatives including Administrators. Maintaining high level of customer service and meeting all financial deadlines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li>
Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers &ldquo;Treat others as you would want to be treated&rdquo;</li><li>
Meets and exceeds customer service experience and financial deadlines.</li><li>
 Properly train Leads and CSR&rsquo;s in customer service, operational procedures, time-card completion and professionalism.</li><li>
Conduct audits through audio advisory and reporting. Take necessary action as needed.</li><li>
Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed.</li><li>
Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service.</li><li>
Processing is timely and accurate within established guidelines.</li><li>
Ensure Leads are maintaining expectations.</li><li>
Onboarding and training of new CSR&rsquo;s. Scheduling of CSR staff.</li><li>
Performs data entry.</li><li>
Assures CSR tasks are completed and accurate.</li><li>
Performs general clerical and administrative office duties, such as maintaining and organizing files.</li><li>
Assists in special projects as assigned.</li><li>
IT contact and resolution</li><li>
Training Materials maintained and updated.</li><li>
Oversee data posting and review NetSuite.</li></ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds. WORK
Work Environment
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other: Able to transfer/relocate to another facility/location without notice at any time.
Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.
Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.
Benefits:
Full-Time Employees
For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&amp;D Insurance, Voluntary Life Insurance and AD&amp;D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.
We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.
Part-Time Employees:
The company offers paid sick time to all employees once eligibility requirements are met.
We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</div>

Customer Support Service Manager

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Hamad International Airport is seeking a highly skilled and organized individual to join our team as
 
 Manager Customer Service and Accessibility
 
 . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
 </li>
 <li>
 Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
 </li>
 <li>
 Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
 </li>
 <li>
 Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
 </li>
 <li>
 Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
 </li>
 <li>
 Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
 </li>
 <li>
 
 Qualifications
 
 </li>
 <li>
 
 About you:
 
 </li>
 <li>
 Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
 </li>
 <li>
 Minimum 6 years of relevant experience
 </li>
 <li>
 Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
 </li>
 <li>
 Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
 </li>
 <li>
 Strong people management, creates an empowering environment, encouraging individual ownership and initiative
 </li>
 <li>
 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
 </li>
 </ul>
 
 
 
</div>

Manager Customer Service and Accessibility

Options outsourcing

Job Title: Customer Service ManagerCompany: Options OutsourcingLocation: Mohandessin, Cairo, EgyptJob Type: Full-timeNet Salary: EGP 28,000 / month---Job Description:Options Outsourcing is looking for an experienced Customer Service Manager to join our team.The ideal candidate will have excellent communication skills, leadership abilities, and a proven track record in managing customer service teams within the consolidation or debt relief industry.Responsibilities:- Manage and support the customer service team to achieve performance goals.- Ensure high-quality service delivery and customer satisfaction.- Handle escalated customer issues and resolve them efficiently.- Monitor KPIs and prepare performance reports.- Provide coaching and feedback to team members.Requirements:- 3&ndash;4 years of experience as a Customer Service Manager.- English level B2+/C1 &ndash; strong verbal and written communication skills.- Experience in Consolidation or Debt Relief is preferred.- Excellent problem-solving and organizational skills.- Able to work under pressure and meet deadlines.Work Conditions:- Night Shifts: 4 PM &ndash; 1 AM &amp; 6 PM to 3 AM- Days Off: Thursday &amp; Friday- Start Date: ASAP- Transportation is provided for females after shifts.Job Type: Full-timePay: E&pound;28,000.00 per monthApplication Question(s):<ul><li>Are you 100% okay with working from site in Mohandessin, Giza?</li></ul>Experience:<ul><li>Customer Service Management: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (B2+/C1 Level) (Required)</li></ul>

Customer Service Manager

Klicpic

About Us &ndash; Klicpic.comKlicpic.com is a tech-driven photography and digital services platform helping people and brands capture and relive their best moments. From event photography to photo management and delivery, our goal is to provide seamless, beautiful experiences that turn memories into magic.As we grow, customer experience remains at the heart of everything we do. We're now looking for a Customer Success Manager to ensure every client feels supported, valued, and delighted.What This Role Offers<ul><li>A chance to build long-term relationships with clients and partners</li><li>The opportunity to shape and scale customer experience processes from scratch</li><li>Daily collaboration with cross-functional teams like Operations, Photography, Sales and Marketing</li><li>Ownership, autonomy, and rapid career growth</li><li>A fast-moving, feedback-driven, and supportive work culture</li></ul>Role Overview &ndash; Customer Success ManagerAs a Customer Success Manager, you&rsquo;ll act as the primary point of contact for our clients &mdash; ensuring they have an exceptional experience from onboarding through post-delivery. You&rsquo;ll be responsible for managing expectations, resolving issues, and building lasting customer relationships.Key Responsibilities<ul><li>Own the customer journey from onboarding to feedback collection</li><li>Coordinate between customers and internal teams to ensure smooth delivery of services</li><li>Proactively identify customer pain points and provide timely resolutions</li><li>Build trust and rapport with clients, increasing repeat business and satisfaction</li><li>Track client success metrics (NPS, CSAT, feedback loops) and recommend improvements</li><li>Collaborate with Ops, Photography, Sales and Tech teams to enhance service quality</li><li>Contribute to building scalable customer support processes and FAQs</li><li>Maintain customer records, calls, and interactions through CRM tools</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in any field (Business, Communications, or Marketing preferred)</li><li>1&ndash;3 years of experience in customer success, support, account management, or client-facing roles</li><li>Excellent verbal and written communication skills</li><li>Ability to manage multiple clients and tasks with a high attention to detail</li><li>A friendly, empathetic, and problem-solving mindset</li><li>Familiarity with CRM tools, customer support platforms, or ticketing systems is a plus</li><li>Interest in photography, events, or e-commerce is a bonus</li></ul>What You&rsquo;ll Gain<ul><li>Experience in one of the fastest-growing areas of tech &ndash; Customer Success</li><li>Insight into how startups run cross-functional teams to drive delight</li><li>Performance-based growth path with learning opportunities</li><li>A creative and flexible work environment with a focus on people-first culture</li></ul>Job Type: Full-timePay: &#8377;360,000.00 - &#8377;480,000.00 per yearBenefits:<ul><li>Internet reimbursement</li></ul>Application Question(s):<ul><li>You&rsquo;re managing 10 clients and two of them need urgent attention at the same time. How would you prioritize?</li><li>If a client&rsquo;s order is delayed due to a logistic issue, how would you communicate it to them?</li><li>Describe a time when you had to deal with an unhappy customer or client (real or hypothetical). What would you do to resolve the issue?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer relationship management: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Kannada or Telugu (Preferred)</li></ul>Work Location: In person

Customer Success Manager

Professional Couriers Network Ltd

About the CompanyThe Professional Couriers Network Limited is one of India&rsquo;s leading courier and logistics companies, committed to providing reliable, efficient, and customer-focused delivery services across the nation. We are looking for an experienced Customer Care Manager to lead our customer service operations in Delhi.Job SummaryThe Customer Care Manager will manage the customer support team, handle escalations, ensure smooth resolution of customer issues, and maintain a high level of satisfaction for both retail and corporate clients. The ideal candidate must have at least 5 years of customer care experience, preferably in the courier or logistics sector.Responsibilities<ul><li>Supervise and lead a team of customer care executives.</li><li>Oversee daily customer service operations &ndash; calls, emails, and walk-ins.</li><li>Ensure timely resolution of shipment, delivery, and claim-related queries.</li><li>Handle escalated customer complaints and coordinate with operations teams for solutions.</li><li>Implement and maintain customer service SOPs and quality standards.</li><li>Prepare and analyze MIS reports on calls, complaints, and service performance.</li><li>Coordinate with branch offices, hubs, and franchise partners to ensure smooth service.</li><li>Conduct regular team meetings and performance reviews.</li><li>Build and maintain positive relationships with key customers and corporate clients.</li></ul>Requirements<ul><li>Graduate in any discipline (preferably Business Administration / Logistics).</li><li>Minimum 5 years of experience in customer care, preferably in courier or logistics industry.</li><li>Strong leadership and communication skills.</li><li>Proficient in MS Excel, CRM tools, and courier tracking software.</li><li>Problem-solving mindset with focus on customer satisfaction.</li><li>Fluency in English, Hindi preferred.</li></ul>Benefits<ul><li>Competitive salary based on experience (&#8377;30,000 &ndash; &#8377;45,000/month).</li><li>Opportunity to work with a reputed national courier brand.</li><li>On-the-job training and growth opportunities.</li></ul>Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;45,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Customer Care Manager

Search 10000+ Customer support manager jobs near you this November. New roles added regularly across leading industries. Apply today.