customer support manager

Select Water Solutions

Job Details
<br><b>Full Time / Part Time:</b> Full Time
<br><b>FLSA Classification:</b> Exempt
<br><b>Business Unit:</b> Frac Tank Rental
<br><b>Reports to:</b> Sr. Director
<br><b>Travel Requirement:</b> Yes
<br><br>
JOB DESCRIPTION
<br><br>
Select’s Customer Support Manager is a liaison between the customer and Select Water Solutions. The CSM is responsible for maintaining the relationship between the customer and Select by understanding, implementing, and communicating the needs of the customer to Select Management.
<br><br>
The essential job functions include, but are not limited to
<br><ul>
<li>Meet/Communicate with Customer on a daily basis to understand their needs.</li>
<li>Communicate with Director and Corporate Account Rep to discuss needs and ways to implement.</li>
<li>Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.</li>
<li>Follow up to ensure personnel and equipment needs for the job at hand.</li>
<li>Follow up to ensure personnel and equipment is available as needs change for the customer.</li>
<li>Continuing relationship with customer as more jobs and needs become available.</li>
<li>Complete all required reports in timely manner.</li>
<li>Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.</li>
<li>Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.</li>
<li>Participate in and complete company-required training programs.</li>
<li>Participate in Environmental, Health and Safety initiatives as set forth by the company.</li>
<li>Follow instructions and perform other duties as may be assigned by manager.</li>
<li>Prospecting potential customers/industries and educating them on our services.</li>
</ul>
Other duties
<br>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
<br><br>
Requirements
<br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
<br><ul>
<li>Bachelors’ degree preferred.</li>
<li>Industrial experience preferred.</li>
<li>10 years of relevant work experience may be accepted in lieu of a formal education.</li>
<li>5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.</li>
<li>Strong facilitation skills with the ability to influence customer decision-makers.</li>
<li>Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.</li>
<li>Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.</li>
<li>Must possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines.</li>
<li>Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teams and Power Point.</li>
<li>Superior interpersonal skills and ability to work as part of a cohesive team.</li>
<li>Strong analytical organizational and planning skills.</li>
</ul>
Select Values and Guiding Principles
<br><ul>
<li>W: Working Safe</li>
<li>A: Accountability</li>
<li>T: Teamwork</li>
<li>E: Excellence</li>
<li>R: Respect</li>
</ul>
Compensation Information
<br>Compensation is competitive and commensurate with experience.
<br><br>
Top Tier Benefits
<br><ul>
<li>Medical, dental, vision, coverage in addition to life and disability insurance plans.</li>
<li>Paid Vacation Days and Paid Holidays.</li>
<li>Retirement and Savings (401K) Plan with Company match.</li>
<li>Annual uniform allowance.</li>
<li>Referral bonus with no cap on amount of referrals.</li>
<li>Paid Training.</li>
</ul>
Physical Demands and Exposures
<br><ul>
<li>Traditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.</li>
<li>Involves Traveling 50% of the time and sitting for extended periods of time.</li>
<li>Exposure to noise levels requiring the use of hearing protection.</li>
<li>Needs high degree of concentration in a busy area.</li>
<li>Ability to individually lift: Maximum 25 lbs.</li>
</ul>
Select Water Solutions is an equal opportunity employer. It is Select’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
<br><br>
Select Water Solutions requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency’s Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.
<br><br>
Select Water Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.

Customer Support Manager

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction <p>We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.</p> Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul><p><strong>How to Apply</strong></p><ul><li> <strong> Click here to submit your CV to our WhatsApp </strong> </li><li><strong>Complete the Online Application Form</strong>: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Etap

<div><div>ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.</div><div></div><div>
Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion &mdash; and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations &mdash; we invite you to join us!</div><div></div><div>
ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.</div><div></div><div><div>
Job Title: Customer Success Manager</div><div>
Location: Dahran, Saudi Arabia</div><div>
Employment type: Full-time, Hybrid</div><div></div><div>
The Job<br>
Reporting to the Head of Customer Success Management, the Customer Success Manager is responsible for establishing strong relationships with his portfolio of customers, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Throughout our customer journey, we aim to deliver a best-in-class customer experience, and the Customer Success Manager is the steward of this journey. Her/His mission is to ensure customers achieve success using our solutions.</div><div><br>
Responsibilities</div><ul><li><div>
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.</div></li><li><div>
Engage with customers to understand how they work and ensure they are leveraging our solutions effectively.</div></li><li><div>
Understand the motivation, business drivers, strategic goals and desired business outcomes for his portfolio of large customers.</div></li><li><div>
Craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, adoption plans, timelines, communication.</div></li><li><div>
Work closely with Sales, Technical Support, Training and other Technical teams to ensure a best-in-class customer experience and take care of any customer issues.</div></li><li><div>
Be a customer advocate while capturing customer feedback and reporting requests to Product Management</div></li><li><div>
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and</div></li><li><div>
account growth through increased product adoption and increased usage</div></li><li><div>
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.</div></li><li><div>
Drive the Customer Success playbook for High Touch Segment.</div></li><li><div>
Facilitate Executive Business Reviews with decision makers and our executive sponsor, where we celebrate shared successes, and make adjustments where necessary.</div></li></ul><div></div><div>
Skills and Qualification</div><ul><li>
Bachelor / Master: initial training in electrical engineering &amp; training in business / marketing</li><li>
Fluent in English (written and oral)</li><li>
Minimum 5 years&rsquo; experience in electrical engineering in a customer-facing role, such as Customer Success, Customer Support or Sales Management</li><li>
Knowledge of electrical design software a plus</li><li>
Confident, high energy, self-motivated</li><li>
Experience working with senior and executive level customer contacts</li><li>
Owner mindset, with an ability and inclination to be hands on in all aspects of the role</li><li>
Leadership to mobilize different stakeholders, drive cross-functional activities, create and maintain momentum</li><li>
Proven experience in project management</li><li>
Proven experience in software or digital transformation</li><li>
Team player with international exposure</li><li>
Excellent communication skills</li></ul></div><div></div><div>
ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.</div><div></div><div>
ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.</div><div></div><div>
Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.</div></div><div></div>

Customer Success Manager

Ethra Human Resources

<p>We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs.</p> Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

THESKINFIT

<p><b>About TheSkinFit</b></p><p>TheSkinFit is a fast-growing e-commerce brand offering authentic cosmetics and lifestyle product line. We&rsquo;re seeking a Customer Support, Order Operations &amp; After-Sales Manager to lead and optimize the complete customer journey from customer engagement to order placement to post-delivery service through process design, technology, and data-driven decisions.</p><p><b>Role Overview</b></p><p>This role combines customer experience leadership with operational and technical oversight. The manager will own all support operations, order management systems, logistics coordination, and post-sale processes &mdash; ensuring performance excellence through measurable KPIs like CSAT, Order-to-Delivery Ratio, R.R (Resolution Rate), and Return/Refund Turnaround Time.</p><p><b>Key Responsibilities</b></p><ul><li>Lead multi-channel support (chat, email, WhatsApp, phone) ensuring SLA compliance and high CSAT.</li><li>Oversee complete order lifecycle &mdash; from placement, processing, and dispatch to delivery confirmation.</li><li>Integrate and manage tools such as ERP/OMS, and Courier APIs.</li><li>Collaborate with Warehouse, Supply Chain &amp; Logistics for real-time dispatch monitoring.</li><li>Manage returns, replacements, and refunds through structured workflows and escalation paths.</li><li>Implement KPI dashboards (Google Data Studio, Power BI) to track CSAT, dispatch time, and resolution rates.</li><li>Optimize workflows using automation, tagging, and CRM triggers to reduce manual interventions.</li><li>Develop scalable SOPs for support, order ops, and after-sales; ensure compliance and process accuracy.</li><li>Identify gaps via data audits and recommend system/process enhancements.</li><li>Build, train, and performance-manage a cross-functional support and operations team.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s in Business, Supply Chain, or related field (MBA preferred).</li><li>4+ years of experience in E-commerce Operations, Customer Service, or After-Sales Management.</li><li>Proficiency in Shopify, CRM/OMS systems (Zoho, Zendesk, Salesforce), and Excel/BI reporting tools.</li><li>Strong understanding of logistics APIs, ticketing automation, and process optimization.</li><li>Proven track record in KPI improvement and workflow design.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs100,000.00 per month</p><p>Experience:</p><ul><li>Leading/Supervising Customer Support team: 2 years (Preferred)</li><li>Leading/Supervising Operations for E-Commerce: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

E-commerce Customer Experience & Fulfillment Manager

Pine Labs

<div>
 <p>
  <strong>
   Job Title: Customer Support Team Lead
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Bangalore
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Customer Experience / Support
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Helpdesk Manager
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-Time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking a proactive and experienced
  <strong>
   Customer Support Team Lead
  </strong>
  to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to drive performance and continuous improvement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and mentor a team of customer support agents handling queries related to digital payments, financial products, and account services.
  </li>
  <li>
   Monitor daily operations, including ticket queues, response times, and resolution quality.
  </li>
  <li>
   Handle escalations involving sensitive financial issues with discretion and professionalism.
  </li>
  <li>
   Conduct regular team meetings, performance reviews, and training sessions.
  </li>
  <li>
   Analyze support metrics and generate reports to identify trends and areas for improvement.
  </li>
  <li>
   Collaborate with cross-functional teams (Program Managers, Sales, Engineering) to resolve customer pain points and improve processes.
  </li>
  <li>
   Maintain and update knowledge base and support documentation.
  </li>
  <li>
   Ensure compliance with company policies, procedures, and service standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree or equivalent experience.
  </li>
  <li>
   3+ years of experience in customer support, with at least 1 year in a leadership role.
  </li>
  <li>
   Strong communication, interpersonal, and conflict-resolution skills.
  </li>
  <li>
   Experience with CRM and support tools (e.g., Service Desk, Jira, Servicenow, Salesforce).
  </li>
  <li>
   Ability to analyze data and make informed decisions.
  </li>
  <li>
   Empathy, patience, and a passion for customer satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Skills:
  </strong>
 </p>
 <ul>
  <li>
   Experience in a fast-paced, tech-driven environment.
  </li>
  <li>
   Familiarity with support across multiple channels (email, chat, phone).
  </li>
  <li>
   Knowledge of customer experience best practices and KPIs.
  </li>
  <li>
   Proficient in MS Office
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Team Lead

Soul AI

<div>
 <p>
  <strong>
   About Us:
  </strong>
  Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in
  <strong>
   delivering high-quality human-curated data, AI-first scaled operations services, and more
  </strong>
  . Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a
  <strong>
   Customer Success Manager
  </strong>
  , you will build relationships with clients to ensure they are getting the most value from our products. You will work closely with customers to resolve issues, provide training, and help them achieve their goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage customer relationships and ensure satisfaction with our products/services.
  </li>
  <li>
   Onboard new customers and provide training and support.
  </li>
  <li>
   Act as the customer&rsquo;s advocate, resolving issues and recommending solutions.
  </li>
  <li>
   Monitor customer health metrics and identify opportunities for improvement.
  </li>
  <li>
   Collaborate with product and sales teams to ensure customer needs are met.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Experience in customer success, account management, or a similar role.
  </li>
  <li>
   Excellent communication, problem-solving, and relationship-building skills.
  </li>
  <li>
   Knowledge of customer success metrics and tools (e.g., CRM software).
  </li>
  <li>
   Ability to work cross-functionally with product, engineering, and sales teams.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Competitive pay (Up to ₹1200/hour).
  </li>
  <li>
   Flexible hours.
  </li>
  <li>
   Remote opportunity
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   NOTE: Pay will vary by project and typically is
  </em>
  <strong>
   <em>
    up to Rs. 1200 per hour
   </em>
  </strong>
  <em>
   (if you work an average of 3 hours every day - that could be as high as Rs 90K per month) once you clear our screening process.
  </em>
 </p>
 <p>
  Shape the future of AI with Soul AI!
 </p>
 <p>
 </p>
</div>


Customer Success Manager (Freelancer)

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