customer support manager

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Department Overview</b></h2>
Managed Services and Support UN Middle East and Africa<h2 class="jobSectionHeader"><br>
<b>
Job Description</b></h2><p>
The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.</p><p>
This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.</p><p>
This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit</p><p></p><p><b>
Scope of Responsibilities / Expectations</b></p><p></p><p><b><i>
Operations</i></b></p><ul><li>
The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out</li><li>
Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors</li><li>
Manages sub-contractors deliverables and adherence against Customer contractual commitments</li><li>
Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery</li><li>
Ensure a smooth transition from project implementation to warranty support and service delivery</li><li>
Manage the service contract renewal process for all assigned service agreements</li></ul><p></p><p><b><i>
Business Development</i></b></p><ul><li>
Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks</li><li>
Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.</li><li>
Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope, SLA&rsquo;s, commercial negotiations and contract set-up</li></ul><h2 class="jobSectionHeader"><br>
<b>
Basic Requirements</b></h2><p><b>
Personal skills, work and management style</b></p><ul><li>
Excellent communication skills in English (verbal, written and presentation). Also local languages will be appreciated (Arabic or French)</li><li>
Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely</li><li>
Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills</li><li>
Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution</li><li>
Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment</li></ul><p><b><br>
Security Clearance</b></p><p>
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.</p><p></p><p><b>
Travel</b></p><p>
Travel will be no less than 50% of the time in the assigned region.</p><p></p><p><b>
Educational Background</b></p><p>
Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years military experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.</p><h2 class="jobSectionHeader"><b><br>
Travel Requirements</b></h2>
Over 50%<h2 class="jobSectionHeader"><br>
<b>
Relocation Provided</b></h2>
None<h2 class="jobSectionHeader"><br>
<b>
Position Type</b></h2>
Experienced<p></p><h2 class="jobSectionHeader"><b>
Referral Payment Plan</b></h2>
No<p></p><h2 class="jobSectionHeader"><b>
Company</b></h2>
Motorola Solutions Arabia, Inc., Saudi Branch<p></p><p><b><i>
EEO Statement</i></b></p><p></p><p>
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.</p><p></p><p>
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Customer Support Manager

CureMD

<div><div>Job Overview:</div><div></div><div>
The Manager &ndash; Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Re-establish role clarity and RACI within 30 days.</div></li><li><div>
Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.</div></li><li><div>
Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.</div></li><li><div>
Publicly recognize team wins and reduce negative escalations by 40% within 6 months.</div></li><li><div>
Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.</div></li><li><div>
Mentor the Associate Manager on empathetic leadership and change management, co-leading two retrospectives per month.</div></li><li><div>
Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree (foreign education is a plus).</div></li><li><div>
5&ndash;6 years of experience in customer success with at least 2 years in a leadership role.</div></li><li><div>
Strong skills in customer success methodologies, performance metrics, and team coaching.</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Manager Customer Success - EMR

Filter Sols

<p><b>Company:</b> Filter Security<br/><b>Location:</b> DHA Phase 1 (Walton Road), Lahore<br/><b>Job Type:</b> Full-Time (Office-Based)<br/><b>Salary:</b> Rs. 30,000 &ndash; 40,000 + Performance Bonus</p><p><b>About Us</b></p><p>Filter Security is a growing CCTV Camera Installation company in Lahore, providing security solutions to homes, offices, shops, and warehouses. We receive 100+ daily inquiries through WhatsApp and Facebook and are looking for a dedicated Female Sales &amp; Support Manager to handle leads professionally and convert them into sales.</p><p><b>Job Responsibilities</b></p><ul><li>Handle incoming WhatsApp leads (100&ndash;140 messages daily)</li><li>Respond to customer queries professionally and on time</li><li>Share packages, quotations, and product details</li><li>Follow up with pending leads daily</li><li>Coordinate with technical team for installations</li><li>Maintain lead record in CRM / Excel sheet</li><li>Convert maximum inquiries into confirmed orders</li><li>Maintain polite and confident communication tone</li></ul><p><b>Requirements</b></p><ul><li>Female candidate (Office-Based Job)</li><li>Minimum Intermediate / Bachelor preferred</li><li>Experience in WhatsApp sales or customer support (1+ year preferred)</li><li>Strong communication skills (Urdu + Basic English)</li><li>Fast typing speed</li><li>Basic knowledge of Excel / CRM</li><li>Must be confident in closing sales</li></ul><p><b>What We Offer</b></p><ul><li>Fixed salary + performance-based bonuses</li><li>Friendly working environment</li><li>Growth opportunity into Sales Manager role</li><li>Long-term job stability</li></ul><p><b>Working Hours</b></p><p>Monday to Saturday<br/>11:00 AM &ndash; 7:00 PM</p><p><b>How to Apply</b></p><p>Send your CV via WhatsApp at: <b>+92 3288897888</b><br/>Or apply directly through Indeed.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Female WhatsApp Sales & Support Manager

XIAMEN GOLDEN EGRET SPECIAL ALLOY CO., LTD.(GESAC)

<p><b>Job Description: Technical Sales Manager</b></p><p><b>Golden Egret Carbide Germany GmbH (GESAC Deutschland)</b> is the sales subsidiary of XIAMEN GOLDEN EGRET SPECIAL ALLOY CO., LTD. (GESAC). Founded in June 2014 in Frankfurt, the registered address is Gaugrafenstra&szlig;e 24f, 60489 Frankfurt am Main, Germany. GESAC Deutschland has branches and warehouses in Central Europe to provide fast deliveries and customer service to European clients. GESAC Deutschland focuses on supplying the market with carbide rods and other carbide products. Main customers include companies that manufacture cutting tools for the automotive, aerospace, mold making, and other industries.</p><p><b>Xiamen Golden Egret Special Alloy Co., Ltd. (hereinafter referred to as &quot;GESAC&quot;)</b>, founded in 1989, is a core member of Xiamen Tungsten Co., Ltd. The company maintains a fully integrated production chain encompassing tungsten powder, tungsten carbide powder, cemented carbide, and cutting tools. It is a world-renowned supplier and exporter of tungsten and tungsten carbide powders, as well as a premier manufacturer and service provider of high-quality cemented carbide and precision tools. In 2024, GESAC achieved a revenue of approximately &euro;633.8 million (a year-on-year increase of 10.56%) and a net profit of &euro;59.5 million. GESAC operates two subsidiaries in Germany: Golden Egret Carbide Germany GmbH (GESAC Deutschland，Established in 2014) and the newly acquired, wholly-owned subsidiary Mimatic GmbH. This Finance Manager position will oversee the overall financial operations of Mimatic GmbH.</p><p><b>Xiamen Tungsten Co., Ltd. (XTC)</b>, established in 1958, is a publicly-traded company listed in Mainland China, Employing nearly 18,000 people worldwide. XTC&rsquo;s business covers tungsten, molybdenum, rare earth, new energy material, real estate etc. After thirty-year&rsquo;s development, the company has established a complete chain of tungsten industry ranging from tungsten mining, smelting, downstream processing to tungsten secondary resource recovery. In recent years, the company has demonstrated steady growth in deep-processing tungsten sectors&mdash;such as cutting tools, wear-resistant components, and mining tools&mdash;while achieving rapid advancements in rare earth magnetic materials, phosphors, and lithium battery materials. In 2024, the group&rsquo;s revenue exceeded &euro;4.51 billion, with a net profit of &euro;221.5 million.</p><p><b>I. Key Responsibilities:</b></p><p>1. End-User Development &amp; Distributor Enablement</p><ul><li>Develop and expand end-user engagement in whole Turkey through technical support and application activities.</li><li>Work closely with existing distributors by supporting end-user visits, machining trials, and technical presentations.</li><li>Empower distributors by improving their technical capability, helping them convert trials into stable and long-term business.</li></ul><p>2. Customer Service &amp; Solutions</p><ul><li>Provide comprehensive customer support, managing inquiries and collecting feedback.</li><li>Analyze customer needs to recommend competitive product alternatives.</li><li>Develop customized machining solutions for end-users.</li></ul><p>3. Product Testing &amp; Order Management</p><ul><li>Coordinate and oversee customer product testing processes.</li><li>Collaborate with the R&amp;D team by conveying test results to drive continuous product improvements.</li><li>Manage the full lifecycle of orders from initiation to delivery.</li></ul><p>4. Reporting &amp; Strategic Advisory</p><ul><li>Submit reports periodically detailing progress, challenges, and proposed solutions.</li><li>Offer constructive feedback and strategic recommendations to support company growth.</li></ul><p>5. After-Sales Support</p><ul><li>Address customer complaints and feedback promptly.</li><li>Ensure high levels of customer satisfaction through efficient after-sales service.</li></ul><p>6. New Distributor Developing</p><ul><li>Developing distributor channels in accordance with the headquarters' strategic requirements and adapt to the company's long-term development.</li></ul><p><b>Minimum Qualifications</b></p><ul><li>Minimum of three (3) years of demonstrated professional experience in sales or technical roles within the Cutting Tools or Machining Industry.</li><li>Professional working proficiency (native or equivalent fluency) in German is mandatory. Business fluency in English (both written and verbal) is required for effective communication with international teams.</li><li>Must possess valid legal authorization to work in Germany.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Prior professional experience with a major, internationally recognized cutting tool manufacturer.</li><li>Technical understanding and knowledge of CNC Machine Programming or advanced machining processes.</li><li>Established professional network and proven track record of project collaboration with large local manufacturers in the German market.</li></ul><p><b>Benefits Package</b></p><ul><li>Market-competitive compensation package</li><li>Company car：Brand New Audi A3 or equivalent model</li><li>Private Health Insurance</li><li>Laptop</li><li>Uniform</li><li>Meal card</li><li>Opportunities to train at the headquarters in China or in Germany</li><li>Remote work</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: 3,000,000.00TRY - 3,500,000.00TRY per year</p>

Technical Sales Manager

Forcepoint

<div><div>Who is Forcepoint?</div><div></div><div>
Forcepoint simplifies security for global businesses and governments. Forcepoint&rsquo;s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you&rsquo;re in the right place; we want you to bring your own energy to help us create a safer world. All we&rsquo;re missing is you!</div><div></div><div>
The Escalation Manager is a high-impact individual contributor role responsible for leading the end-to-end response to high-severity, business-critical incidents across Forcepoint&rsquo;s global environments. Operating within a regional model, the Escalation Manager ensures structured triage, cross-functional coordination, and clear stakeholder communication to minimize disruption.</div><div></div><div>
As the single point of accountability during major incidents, the Escalation Manager drives swift resolution, reduces time to resolution (TTR), improves service continuity, and enhances customer satisfaction. The role also identifies patterns to prevent recurrence and continuously strengthens incident response processes.</div><div></div><div>
Primary Responsibilities:</div><div></div><div>
Working Hours:</div><div>
Due to the nature of the role, coverage during US business hours (Central Time) is required, with flexibility to extend during high‑priority escalations to support real‑time collaboration and customer engagement.</div><div></div><div>
Incident Ownership &amp; Management</div><ul><li><div>
Take ownership of incoming critical incidents and critical customer incidents.</div></li><li><div>
Lead incident triage calls to define severity, success criteria, RACI, and exit conditions.</div></li><li><div>
Prioritise and manage incidents from initiation through resolution, coordinating appropriate internal resources and ensuring SLA adherence.</div></li><li><div>
Allocate and manage internal resources effectively, ensuring that the appropriate stakeholders and expertise along with tools are available to resolve incidents efficiently.</div></li><li><div>
Provide technical and operational oversight, escalating to Engineering/Product Management/Professional Services or any other teams where deeper investigation is required.</div></li></ul><div></div><div>
Communication &amp; Stakeholder Management</div><ul><li><div>
Act as the central point of contact during incidents, ensuring timely, accurate, and audience-appropriate communication to internal stakeholders, customers, and executives.</div></li><li><div>
Provide real-time updates on status, mitigation actions, and ETAs through various communication channels (Salesforce, Teams, Incident Bridges, Email summaries).</div></li><li><div>
Prepare and deliver post-incident executive summaries for senior leadership, translating technical impact into business terms.</div></li></ul><div></div><div>
Root Cause &amp; Operational Excellence</div><ul><li><div>
Drive root cause analysis (RCA) efforts with engineering and support teams.</div></li><li><div>
Identify recurring patterns and feed insights into operational improvements.</div></li></ul><ul><li><div>
Monitor key metrics (e.g. TTR, FDR, CSAT, NPS) and lead initiatives to improve time to resolution and customer experience.</div></li><li><div>
Maintain clean and complete data hygiene in incident records, ticketing systems, and incident dashboards.</div></li><li><div>
Identify areas for process improvement, automation, and tooling enhancements to streamline incident workflows.</div></li></ul><div></div><div>
Executive Communications &amp; Cross-Functional Collaboration</div><ul><li> Prepare and deliver executive summaries to C-level stakeholders in a clear and concise manner, translating complex technical details into layman's terms to ensure they are easily understood by non-technical executives. Partner with Engineering, Product Management, Onboarding, Enablement, Professional Services, and customer success teams during incident resolution and incident handling.</li></ul><ul><li><div>
Contribute to runbooks, readiness drills, and regional incident preparedness planning with other Escalation Managers across regions.</div></li><li><div>
Gather feedback from customer incidents prioritised to help inform product roadmaps and reliability initiatives.</div></li></ul><div>
Requirements:</div><ul><li><div>
5+ years in technical support, with 3+ years in SaaS customer support and Incident management (networking domain preferred).</div></li><li><div>
Strong knowledge of networking and security (TCP/IP, routing, VPNs, firewalls).</div></li><li><div>
Proven collaboration and customer experience improvement skills.</div></li><li><div>
Excellent communication, presentation, and stakeholder management.</div></li><li><div>
Proficient in Salesforce, MS Office, and reporting tools.</div></li><li><div>
Fluent in English; relevant certifications (e.g., CCNA, CCNP, ITIL) are a plus.</div></li><li><div>
Comfortable in dynamic, fast-paced environments with cross-functional complexity.</div></li></ul><div></div><div>
Preferred Skills:</div><ul><li><div>
Knowledge of cloud security, endpoint protection, and enterprise security frameworks.</div></li><li><div>
Familiarity with scripting languages (Python, PowerShell) and automation in support environments.</div></li><li><div>
Industry certifications such as CISSP, CISM, ITIL, or PMP are a plus.</div></li></ul><div>
Why Join Us?</div><ul><li><div>
Be part of a leading cybersecurity organization committed to protecting critical business data.</div></li><li><div>
Lead and develop a world-class technical support team with cutting-edge technologies.</div></li><li><div>
Competitive salary, benefits, and career growth opportunities in a dynamic industry.</div></li></ul><div>
If you are a seasoned leader with a passion for cybersecurity and technical support, we encourage you to apply!</div><div></div><div><i>
Don&rsquo;t meet every single qualification? Studies show people are hesitant to apply if they don&rsquo;t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace &ndash; so if there is something slightly different about your previous experience, but it otherwise aligns and you&rsquo;re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</i></div><div></div><div><i>
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</i></div><div></div><div><i>
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to </i><div><i>recruiting@forcepoint.com</i></div><i>.</i></div><div></div><div><i>
Applicants must have the right to work in the location to which you have applied.</i></div></div>

Escalation Manager

Burq

<div>
 <strong>
  About Burq
  <br/>
  <br/>
 </strong>
 Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.
 <br/>
 <br/>
 We started with building the largest network of delivery networks, partnering with some of the biggest delivery companies. We then made it extremely easy for businesses to plug into our network and start offering delivery to their customers. Now, we're powering deliveries for some of the fastest-growing companies from retailers to startups.
 <br/>
 <br/>
 It's a big mission and now we want you to join us to make it even bigger! 🚀
 <br/>
 <br/>
 We're already backed by some of the Valley's leading venture capitalists, including Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely. We have assembled a world-class team all over the U.S.
 <br/>
 <br/>
 We operate at scale, but we're still a small team relative to the opportunity. We have a staggering amount of work ahead. That means you have an unprecedented opportunity to grow while doing the most important work of your career.
 <br/>
 <br/>
 We want people who are unafraid to be wrong and support decisions with numbers and narrative. Here's a quick overview of what you will be doing:
 <br/>
 <br/>
 <strong>
  Some Of The Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managing the customer support department's day-to-day functions
  </li>
  <li>
   Responding to escalated customer support issues
  </li>
  <li>
   Implementing customer support processes to enhance customer satisfaction
  </li>
  <li>
   Formulating and revising customer support policies and promote their implementation
  </li>
  <li>
   Informing the team of all new information related to products, procedures, and trends
  </li>
  <li>
   Assessing support statistics and preparing detailed reports on the findings
  </li>
  <li>
   Interviewing and hiring new employees
  </li>
  <li>
   Overseeing and evaluating the team's ongoing training efforts
  </li>
  <li>
   Delivering performance evaluations and following the disciplinary process according to company policy
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a customer support/experience Manager, preferably within a similar environment
  </li>
  <li>
   Proven experience in managing a customer support team
  </li>
  <li>
   Thorough knowledge of legislation pertaining to consumer protection
  </li>
  <li>
   Prior experience in a managerial or supervisory role will be advantageous
  </li>
  <li>
   Top-notch oral, written, and interpersonal abilities
  </li>
  <li>
   Well-developed arbitration skills with the ability to remain impartial
  </li>
  <li>
   Affinity for multitasking with precision
  </li>
  <li>
   Capacity to accept and utilize constructive criticism
  </li>
  <li>
   Alignment with our company's values
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Investing in you 🙏
 <br/>
 <br/>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   Medical
  </li>
  <li>
   Educational courses
   <br/>
   <br/>
  </li>
 </ul>
 Generous Time Off 🏝
 <br/>
 <br/>
 At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
</div>


Customer Experience Manager

Imou

<div>
 <p>
  We are currently searching for a
  <strong>
   Technical Support Manager
  </strong>
  to support our business development in Saudi Arabia
  <strong>
   .
  </strong>
  This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1, Who Are We?
  </strong>
 </p>
 <p>
  IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 </p>
 <p>
  Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 </p>
 <p>
  Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1.Offline and online training work
 </p>
 <ul>
  <li>
   Trainees: sales team, distributors, resellers, installers, and promoters.
  </li>
  <li>
   Typical training scenarios: new product launches, new customer development, quarterly regular training
  </li>
 </ul>
 <p>
  2.Online technical question answering
 </p>
 <ul>
  <li>
   Service objects: distributors, resellers and installers
  </li>
  <li>
   Deal with typical problems: installation problems, links, video playback, etc.
  </li>
  <li>
   Processing method: Facebook, phone, chat software.
  </li>
 </ul>
 <p>
  3.Offline technical support
 </p>
 <ul>
  <li>
   Service object: distributors, resellers and installers
  </li>
  <li>
   Typical scenario: Resolve technical problems on site and resolve product quality issues
  </li>
 </ul>
 <p>
  4.Translation
 </p>
 <ul>
  <li>
   Sorting out localized user guidance materials
  </li>
  <li>
   General issues, quick installation manuals in local language, and operation video shooting
  </li>
 </ul>
 <p>
  5.Product promotion
 </p>
 <ul>
  <li>
   Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
  </li>
  <li>
   Main role: product presentation, technical solutions, sample booth setting
  </li>
 </ul>
 <p>
  6.App operation and promotion:
 </p>
 <ul>
  <li>
   Partner App: update the product material, promote the App to resellers and installers
  </li>
 </ul>
 <p>
  <strong>
   Job Requirement
  </strong>
 </p>
 <ul>
  <li>
   3-year experience in the technical support position .
  </li>
  <li>
   Have deep knowledge in IT/CCTV/Technology products.
  </li>
  <li>
   Familiar with CCTV ,smart home ,wifi Camera industry.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor degree of technical or related field;
  </li>
  <li>
   Good English and Arabic reading, writing and speaking;
  </li>
  <li>
   Good interpersonal, written oral communication and presentation skills;
  </li>
  <li>
   Customer-oriented;
  </li>
  <li>
   Accustomed to frequent business trips.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Manager

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