customer support manager

Ascendum Machinery

<div>Description:

The Customer Support Manager (CSM) is responsible for leading the sales and operational support of service and parts for all Ascendum product lines across their assigned region. This role focuses on developing customer relationships, promoting product support solutions, and driving growth through strategic support initiatives. The CSM works closely with internal teams to deliver a high level of service and value to customers, ensuring long-term satisfaction and equipment performance.
RESPONSIBILITIES<ul><li>
Markets and sells the value of parts and service to customers.</li><li>
Develops and maintains customer relationships at all levels.</li><li>
Review and quote all Ascendum block time customer offerings.</li><li>
Helps prospect for new markets, customers and applications within all Ascendum regions.</li><li>
Develops good knowledge of competitive products and suppliers.</li><li>
Produce Ascendum Total Maintenance and Repair Agreements and multi-year Customer Support Agreements.</li><li>
Review the product support elements of Ascendum governmental bids and quotes.</li><li>
Provides input on annual forecasts for region and territory potential.</li><li>
Resolves customer product support issues, as necessary.</li><li>
Works with regional management teams and corporate staff to support goals and marketing ideas for increasing product support sales.</li><li>
Provides customer service and prospecting skills with the ability to approach the sales process creatively and in a professional and consultative manner.</li><li>
Provide monitoring and oversight for remote parts routes and field support activity.</li><li>
Provides customers with information for helping to cost effectively manage equipment.</li><li>
Utilizes and maintains key product support metrics and customer data.</li><li>
Specialist in telematics; Active Care Direct, Co-pilot, and other systems.</li><li>
Provide key account support as required to ensure customer satisfaction.</li><li>
Other duties as may be assigned to meet company goals and objectives.</li></ul>
Requirements:

Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:<ul><li>
Bachelor&rsquo;s degree in business or a related field, or equivalent industry experience.</li><li>
5&ndash;10 years of experience with a construction equipment dealership.</li><li>
Proven customer relationship management skills.</li><li>
Solid understanding of product support metrics and KPIs.</li><li>
Proficiency with Microsoft Windows applications and CRM tools.</li><li>
Strong organizational and planning abilities.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to handle confidential information with discretion.</li><li>
Strong analytical and problem-solving skills with a practical mindset.</li><li>
Excellent verbal and written communication skills, adaptable to various audiences.</li><li>
Active listening and relationship-building capabilities.</li><li>
Self-motivated, enthusiastic, and results-driven.</li><li>
Strong customer focus with a passion for service excellence.</li><li>
Ability to work independently with integrity, initiative, and sound planning.</li><li>
Comfortable working extended hours when necessary.</li><li>
Goal-oriented, with a drive to add value in every customer interaction.</li><li>
In-depth knowledge of parts and service operations within the construction equipment industry.</li></ul>
PHYSICAL DEMANDS<ul><li>
While performing this job, the employee is regularly required to talk or hear.</li><li>
The position requires the ability to sit, stand and walk for long periods.</li><li>
This position requires the ability to stoop, bend, climb and crawl.</li><li>
Must be able to occasionally lift or move up to 30 pounds.</li><li>
Ability to operate a company vehicle and travel to customer sites, branch locations, or job sites regularly.</li><li>
Comfortable working around construction equipment in outdoor environments, including varying weather conditions.</li></ul>
Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.
TRAVEL REQUIREMENTS: Up to 60%</div>

Customer Support Manager

Quantifind

<div><h3 class="jobSectionHeader">Who You Are</h3>

You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer empathy as much as technical skill. You are innately curious and highly self-motivated. You have leadership potential and want to grow into a lead role.

This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders. As our first dedicated technical support hire, you will help shape how Quantifind scales support operations.
<h3 class="jobSectionHeader">
Who We Are</h3>

Quantifind helps some of the world&rsquo;s biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.

Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind&rsquo;s solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind&rsquo;s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.
<h3 class="jobSectionHeader">
What a Great Candidate Looks Like:</h3>
<ul><li>3+ years in customer-facing technical support, implementation, or similar role in SaaS, fintech, regtech, or enterprise software</li>
<li>Strong troubleshooting and analytical skills</li>
<li>Experience working with REST APIs, logs, debugging tools, or SQL</li>
<li>Familiarity with ticketing systems (e.g., Jira, Zendesk) and documentation tools</li>
<li>Ability to communicate clearly with both technical and non-technical audiences\</li>
Self-starter comfortable working in a fast-paced, high-growth environment 
<li>
</li>
</ul><h4 class="jobSectionHeader">Preferred Qualifications:</h4>
<ul><li>Experience in AML/KYC, financial crime, or risk platforms</li>
<li>Prior exposure to SaaS QA or testing frameworks</li>
<li>Experience working directly with engineering teams</li>
</ul><h3 class="jobSectionHeader">The Opportunity We Offer</h3>

Quantifind is seeking to fill a Technical Customer Support Manager role on our Customer Success team. As our first dedicated technical support hire, you will be a key force in ensuring client satisfaction across large, complex financial institutions and will help shape how Quantifind scales support operations.

In this role, you will investigate and resolve customer issues, develop deep product expertise, participate in release validation, and manage the support ticket lifecycle from initial triage to resolution. You will serve as a vital bridge between our customers and internal Product, Engineering, and Customer Success teams to ensure we deliver high-quality solutions.
<h4 class="jobSectionHeader">
Key Responsibilities:</h4>

Customer Support &amp; Issue Resolution
<ul>
<li>Serve as the primary technical contact for customer-reported issues</li>
<li>Troubleshoot API, UI, platform, and data-related issues across customer environments</li>
<li>Own support tickets from intake to resolution, ensuring timely follow-up and status tracking</li>
<li>Escalate critical or complex issues to engineering with clear technical details and reproducible cases</li>
</ul>
Product &amp; Engineering Collaboration
<ul>
<li>Work closely with Product and Engineering teams to understand upcoming releases and new features</li>
<li>Perform regression testing and release validation prior to production deployments</li>
<li>Collect and relay recurring patterns, feature requests, and product feedback</li>
<li>Contribute to internal QA efforts when needed</li>
</ul>
Tools &amp; Documentation
<ul>
<li>Log, categorize, and track support issues via Jira and customer support tools</li>
<li>Develop and maintain support knowledge base, internal runbooks, and troubleshooting guides</li>
<li>Help define and improve support workflows, SLAs, escalation paths, and reporting</li>
<li>Contribute to onboarding and mentoring future support team hires</li>
</ul>
Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Flexible work schedules will continue to be the norm going forward, but in-person touchpoints are expected to become more frequent.

The base salary range for this full-time position is $100,000 to $130,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

A highlight of our benefits:
<ul>
<li>Competitive salary</li>
<li>Company Equity</li>
<li>Exceptional benefits package</li>
<li>Flexible Vacation &amp; Paid Time Off</li>
<li>Employer-matched 401(k) plan</li>
<li>A fun environment where work-life balance is valued</li>
</ul>
We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
Will you join us? Apply now!</div>

Technical Customer Support Manager

noon

<div>
 
 
 Job title: Manager, Customer Support
 
 
 
 
 Location: Egypt
 
 
 
 
 Reporting to: AVP, Customer Service
 
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Manager, Customer Support who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 We are seeking a passionate Manager, Customer Support based in Egypt, to join the noon Minutes support team. In this role, you will play a crucial part in solving customer complaints flowing from various sources. You will develop a world class escalation team capable of handling complex issues, investigation skills and customer experience turnaround regardless of the nature of complaint.
 
 
 
 
 
 You&rsquo;ll work closely with the ground fulfillment and logistic operations team based out of the gulf region and a lot of other central functions, risk team, central complaints team, finance, commercial, tech &amp; product and other key stakeholders. Collaborate in real time and solve customer pain points rising from operation defects and address them in a timely manner.
 
 
 
 
 
 The life of Manager revolves around ensuring smooth outflow of complaint tickets, keeping customers happy &amp; satisfied in the gulf region.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Resolve complaints within the defined SLA and maintain 24/7 team availability to address customer concerns promptly.
 </li>
 <li>
 Analyze recurring complaint patterns, identify key attributes, and collaborate with ground operations and tech teams to implement root-level solutions.
 </li>
 <li>
 Reduce resolution times for common issues by improving processes, refining ticket assignment logic, and developing mechanisms to identify potential escalations early.
 </li>
 <li>
 Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain to prevent recurrence.
 </li>
 <li>
 Compile and share daily, weekly, and monthly insights with senior management, highlighting trends, challenges, and improvements.
 </li>
 <li>
 Uphold company policies, regulatory requirements, and industry standards throughout all complaint resolution processes.
 </li>
 <li>
 Develop and manage a robust complaints resolution team consisting of skilled callers, critical problem-solvers, and high achievers.
 </li>
 <li>
 Continuously improve team productivity while maintaining high-quality service levels and customer satisfaction.
 </li>
 <li>
 Work closely with internal technology and product teams to drive innovative and impactful changes to enhance the overall customer experience.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 
 We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions&mdash;whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:
 
 <ul>
 <li>
 High level of commitment, availability and accountability - non negotiable
 </li>
 <li>
 We prefer to hire someone who owns the failure and has courage to accept and work towards closure
 </li>
 <li>
 Courage to pin point problem and effectively communicate to the respective stakeholders, drive changes
 </li>
 <li>
 Degree in Engineering or MBA, with a minimum of 5+ years of experience in a relevant role and any of the following is a must:
 </li>
 <li>
 Program management experience in ecommerce, quickcommerce or food aggregator, min 3 years with proven track record of solving at least 2 customer pain points and cost saving initiatives
 </li>
 <li>
 Experience in designing supply chain products and strategy that resulted in significant cost reduction.
 </li>
 <li>
 Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions.
 </li>
 <li>
 Solid project management skills and ability to create micro projects to achieve key objectives
 </li>
 <li>
 Meticulous planning, drive for execution, relentless pursuit and eagerness
 </li>
 <li>
 Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation
 </li>
 <li>
 Outstanding communication skills, along with strong data interpretation and documentation abilities
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Manager, Customer Support

TCP Software

<div>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.
 
 
 Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 The
 
 Customer Success Manager
 
 will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.
 
 
 This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients
 </li>
 <li>
 Strategic account planning and execution skills ability to across both IT and business units
 </li>
 <li>
 Strong technical aptitude, passion, and commitment for customer success
 </li>
 <li>
 Strong time management skills. Ability to articulate a clear, concise return on investment value statement
 </li>
 <li>
 Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
 </li>
 <li>
 Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis
 </li>
 <li>
 Identify opportunities to upsell additional users and services
 </li>
 <li>
 Manage existing accounts and maintain relationships with decision makers at the executive and management levels
 </li>
 <li>
 Manage and track customer and transactional information in a CRM system
 </li>
 <li>
 Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations
 </li>
 <li>
 Provide product demonstrations and general support to prospective customers
 </li>
 <li>
 Develop and deliver strategies that help drive our clients business
 </li>
 <li>
 Keep abreast of competition, competitive issues, and products
 </li>
 <li>
 Practice effective, excellent communication with management, customers, and support staff
 </li>
 <li>
 Provide fanatical support and service to account base
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelors and/or Masters degree
 </li>
 <li>
 3-5+ years of customer success / sales / account management / relevant experience
 </li>
 <li>
 Previous sales experience a plus
 </li>
 <li>
 Outstanding organizational skills, ability to manage multiple projects
 </li>
 <li>
 Passionate about building customer relationships
 </li>
 <li>
 Experience driving adoption of SaaS-based solutions a plus
 </li>
 <li>
 Ability to thrive in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid time-off and Sick leaves
 </li>
 <li>
 In-Patient &amp; Out-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 International and diverse working environment
 </li>
 <li>
 A creative, talented, and supportive team
 </li>
 <li>
 Competitive compensation package
 </li>
 <li>
 The work/life balance you need to be successful
 </li>
 <li>
 A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication
 
 
 </li>
 </ul>
 
 Job Timings:
 
 Night Shift (US Business Hours)
 
 
 
 Location:
 
 Lahore, Pakistan (On-site).
</div>

Customer Success Manager

BEING BROTHERS TEXTILES PVT. LTD.

Job Description &ndash; Team LeaderPosition: Team LeaderDepartment: Operations / Sales /Experience Required: 3&ndash;5+ Years in Gaming, Stock Market, Cryptocurrency, Trading Platforms, or Similar IndustryLocation: DubaiEmployment Type: Full-TimeJob SummaryWe are seeking an experienced and dynamic Team Leader with a strong background in Gaming, Stock Market, or Crypto operations. The ideal candidate will be responsible for managing a team, driving performance, ensuring operational excellence, and maintaining high levels of customer satisfaction. The candidate should possess strong leadership skills, industry knowledge, and the ability to achieve business targets.Key ResponsibilitiesLead, mentor, and manage a team of executives, analysts, or support staff.Monitor daily team performance and ensure achievement of KPIs and business goals.Conduct regular team meetings, coaching sessions, and performance reviews.Analyze operational reports and identify areas for improvement.Ensure compliance with company policies, industry regulations, and risk management procedures.Resolve customer escalations and provide effective solutions.Train new employees on processes, systems, and industry best practices.Collaborate with management to develop strategies for business growth and customer retention.Prepare and present performance reports to senior management.Required Skills &amp; QualificationsBachelor's degree in Business, Finance, Management, or a related field.3&ndash;5+ years of experience in Gaming, Stock Market, Cryptocurrency, Forex, or Trading-related industries.Minimum 1&ndash;2 years of team handling experience.Strong understanding of financial markets, cryptocurrency trends, trading platforms, or online gaming operations.Excellent leadership, communication, and problem-solving skills.Proficiency in MS Office, CRM tools, and reporting systems.Ability to work in a fast-paced and target-driven environment.Preferred QualificationsExperience managing customer support, sales, retention, or operations teams.Key Performance Indicators (KPIs)Team productivity and performance.Customer satisfaction and retention rates.Achievement of revenue or operational targets.Quality assurance and compliance adherence.Employee engagement and team development.Salary: As per industry standards and experience.Reporting To: Operations Manager / Business Head / Department Manager.Pay: AED5,000.00 - AED6,000.00 per monthWork Location: In person

Sales Team Leader

Feel

<div>
 
 
 Role:
 
 Customer Service Manager
 
 
 
 Location:
 
 Dubai
 
 
 
 Department:
 
 Customer Support
 
 
 
 Reports:
 
 Head of Customer Support
 
 
 
 Type:
 
 Full time (office based)
 
 
 
 
 
 
 About Feel
 
 
 
 Feel is a trailblazing direct-to-consumer wellness brand on a mission to redefine how women care for their health. Born in the UK and trusted by hundreds of thousands, we create science-backed supplements and clean beauty innovations that help women feel strong, confident, and empowered &mdash; every single day.
 
 
 Fueled by customer obsession and a relentless drive for innovation, we&rsquo;re now bringing our award-winning formulas to the GCC and US. With Dubai and New York as our international hubs, we&rsquo;re building a powerhouse team to lead this next chapter of global growth.
 
 
 🚀 We&rsquo;re already an 8-figure brand in the UK &mdash; and we&rsquo;re just getting started. Our goal? Triple our growth in the next few years through bold international expansion, world-class marketing, and a culture of excellence.
 
 
 This is your chance to be part of something extraordinary from the ground up. If you're passionate about wellness, innovation, and building brands that truly make a difference &mdash; we want to hear from you.
 
 
 
 
 
 
 The Opportunity
 
 
 
 As the Customer Excellence Manager, you&rsquo;ll own the full performance of Feel&rsquo;s Customer Service function across the GCC market - driving measurable results across response quality, speed, automation, AI, and customer satisfaction.
 
 
 Based in Dubai, you&rsquo;ll play a key role in scaling Feel&rsquo;s international operations, supporting rapid growth across the GCC while maintaining strong operational alignment with the UK business. You&rsquo;ll stay close to the day-to-day, handling Tier 2&ndash;3 escalations, analysing performance data, and building improvements that genuinely move the business forward.
 
 
 This is a hands-on leadership role for someone who thrives in fast-paced, high-growth environments and can balance operational execution with strategic thinking.
 
 
 You&rsquo;ll report directly to the Head of Customer Service and help shape the future of customer operations globally - from team development and workflow optimisation to AI guidance, automation, and scalable support infrastructure.
 
 
 
 
 
 
 About You
 
 
 
 You own outcomes from start to finish. You don&rsquo;t wait for instructions - you spot what&rsquo;s broken, fix it fast, and make sure it never slips again. You move quickly, stay close to the detail, and hold yourself to a higher standard than anyone around you.
 
 
 
 
 
 You know customer service inside out - from data, dashboards, and automation to tone, escalation handling, and customer sentiment. You&rsquo;re just as confident rewriting automation logic as you are resolving a complex ticket or presenting performance results to leadership.
 
 
 
 
 
 You create structure, consistency, and measurable impact where it&rsquo;s missing. You turn insights into action, feedback into improvement, and good operations into great ones. You&rsquo;re direct, decisive, and never think any task is beneath you if it drives results.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Team Management
 
 
 <ul>
 <li>
 Lead and support the day-to-day performance of the Dubai-based Customer Service team, creating structure, accountability, and consistently high standards across customer operations
 </li>
 <li>
 Provide clear reporting, performance analysis, and operational insight to leadership - confidently presenting trends, opportunities, and areas for improvement across customer experience, efficiency, and team performance
 </li>
 <li>
 Coach and develop the team through regular feedback, quality reviews, and performance support - helping build a highly capable customer operations function to support Feel&rsquo;s continued GCC growth
 </li>
 <li>
 Share customer insight, operational learnings, and best practices across the wider business - contributing to stronger alignment between GCC and UK operations while helping raise standards across the full customer journey
 </li>
 </ul>
 
 
 
 
 
 Customer Operations &amp; Escalation Ownership
 
 
 <ul>
 <li>
 Work directly on customer tickets daily to stay connected to customer sentiment and identify recurring issues before they escalate
 </li>
 <li>
 Set and uphold the standard for quality, speed, and tone consistency across all channels
 </li>
 <li>
 Own Tier 2&ndash;3 customer escalations, delivering fast, precise resolutions that set the benchmark for tone and accuracy
 </li>
 </ul>
 
 
 
 
 
 Data, Reporting &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Own customer service reporting across Google Sheets, Tableau, and CRM analytics - tracking CSAT, response time, contact rate, automation performance, and customer trends across the GCC region
 </li>
 <li>
 Use data and customer insight to identify operational inefficiencies, regional trends, and growth opportunities - turning findings into measurable improvements across customer experience and team performance
 </li>
 <li>
 Deliver weekly reporting, proposals, and strategic insight to leadership - supporting continued GCC expansion while helping drive operational consistency and scalable growth across the wider business
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 3+ years&rsquo; experience as Customer Service Manager, ideally within e-commerce, subscription, or D2C environments.
 </li>
 <li>
 Proven success leading high-performing teams in fast-paced, tech-enabled settings.
 </li>
 <li>
 Strong data analysis skills - confident using Google Sheets (pivot tables, formulas), Tableau, or similar analytics tools to interpret trends and performance.
 </li>
 <li>
 Hands-on experience with CRM systems, automation tools, and AI-driven workflows (e.g., Gorgias, Zendesk, Intercom, or similar).
 </li>
 <li>
 Excellent written and verbal communication skills, with natural empathy and attention to tone.
 </li>
 <li>
 Demonstrated ability to reduce contact rate, improve efficiency, and scale quality customer support operations.
 </li>
 <li>
 Comfortable with change, ambiguity, and fast iteration - able to prioritise what matters most without losing sight of the details.
 </li>
 </ul>
 
 
 
 
 
 Why Join Feel?
 
 
 <ul>
 <li>
 Competitive salary + exciting opportunities for fast-tracked career growth in a high-performance environment
 </li>
 <li>
 Be part of a purpose-led brand that&rsquo;s redefining women&rsquo;s wellness
 </li>
 <li>
 Work at the heart of a high-growth DTC business, expanding rapidly across the UK and GCC
 </li>
 <li>
 Enjoy generous product discounts for you and your family
 </li>
 <li>
 Collaborate with an empowering, ambitious team that values creativity, execution, and impact
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Our Values &ndash; How We Work
 
 
 
 At Feel, we don&rsquo;t just hire for skills &mdash; we hire people who live and breathe our core values:
 
 
 
 
 
 
 Collaboration
 
 &ndash; We work better together
 
 
 
 Efficiency
 
 &ndash; We move smart and fast
 
 
 
 Passion
 
 &ndash; We care deeply about our mission
 
 
 
 Continuous Improvement
 
 &ndash; We always level up
 
 
 
 Customer Focus
 
 &ndash; We put the customer at the centre
 
 
 If this sounds like you, you&rsquo;ll feel right at home here.
 
 
 
</div>

Customer Service Manager

MCCOIN VIRTUAL ASSETS L.L.C

Job Summary:In the volatile world of cryptocurrency, &ldquo;Trust&rdquo; is the only sustainable competitive advantage. The CX Lead at McCoin is not just a support leader, but the architect of our end-to-end user. You will be ensuring that complex regulatory hurdles, like KYC, KYT and AML feel like seamless, value-added steps rather than barriers to entry. This role requires a &quot;Product + Customer first&rsquo;&rsquo; mindset, where every customer friction point is viewed as a data point for engineering improvement.Key Responsibilities<ul><li>The &quot;Triangle of Trust&quot;: Assist the customer Service Manager by acting as the strategic bridge between Product, Compliance, and Marketing, ensuring that legal requirements (KYC/AML) are marketed as security features, not inconveniences.</li><li>Voice of the Customer (VoC): Serve as the internal advocate, transforming support ticket trends into a prioritized, high-impact roadmap for the Product and Engineering teams.</li><li>Frictionless Onboarding &amp; Offboarding: Assist with the technical logic of automated onboarding/offboarding, specifically focusing on reducing &quot;Time-to-Trade&quot; for new compliant users.</li><li>Crisis &amp; Volatility: Assist with designing and executing communication protocols for events, network outages, or sudden market shifts to prevent panic and churn.</li><li>Great at defining CX metrics, building dashboards, and demonstrating the ROI of CX initiatives.</li></ul>Required Qualifications<ul><li>Professional Background: Minimum of 2 years of experience in CX role with proven operations, compliance, customer journey implementation experience within cryptocurrency exchange or broker.</li><li>Security-First Ethos: A paranoid commitment to user security; understanding how to communicate security protocols without causing unnecessary alarm.</li><li>Education: University degree in technical or business discipline; MBA or advanced degree in UX/Behavioral Economics is a significant plus.</li></ul>Skills &amp; Tools<ul><li>Crypto-Asset Proficiency: Deep knowledge of DeFi protocols, Layer 1/Layer 2/Layer 3 scaling solutions, and the mechanics of &ldquo;On-ramping&rdquo; and &ldquo;Off-ramping&rdquo; fiat to crypto.</li><li>Regulatory Tech (RegTech) Optimization: Advanced experience configuring Sumsub and Chainalysis workflows to balance risk mitigation with conversion rate optimization.</li><li>Conversational AI Design: Proven ability to manage the logic behind LLM-based support agents to ensure they provide accurate, secure, and human-like assistance.</li><li>Analytical Ability: Proficiency in SQL, Tableau, or similar BI tools to track the correlation between CX improvements and Customer Lifetime Value (CLV).</li></ul>Compensations and Benefits:<ul><li>Working Hours: Rotational Shift (8hours max)</li><li>Airticket: Per Annum</li><li>Medical Insurance: Comprehensive Insurance</li><li>Annual Leave: after completion of 1 year in service</li><li>Salary: To be discussed</li></ul>Work Location: In person

Customer Experience Lead

Search 10000+ Customer support manager jobs near you this June. New roles added regularly across leading industries. Apply today.