customer support manager

KOTN

<div>At Kotn, we&rsquo;re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.
What You&rsquo;ll Be Working On:
Operations (25%)<ul><li>
Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience</li></ul>
Team Management (50%)<ul><li>
Source strong candidates that align with Kotn&rsquo;s values and ethos and execute hiring, onboarding and training of new employees</li><li>
Support the learning and growth of team by providing feedback and coaching in order to</li><li>
consistently evaluate successes and opportunities and maintain strong team morale</li><li>
Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all customer support pillars</li><li>
Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all customer support pillars; demonstrating a commitment to continuous improvement</li></ul>
Customer Support (25%)<ul><li>
Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support</li><li>
Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions</li></ul>
What You&rsquo;ll Bring:
Customer Centricity
Be the face of the brand: optimizing solutions for any customer experience opportunity and educating our customers about Kotn
Communication
Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities
Adaptability
Identify areas for improvement and optimistically acclimate to environments of change whether through process, industry or organizationally
Collaboration
Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively
Additional Requirements:<ul><li>
4+ years experience in a similar management role at a mid-volume, customer-centric eCommerce or call center environment</li><li>
Exceptional communicator, both verbally and written</li><li>
Ability to take ownership and accountability</li><li>
Must be available to work flexible shifts, including evenings, nights, and weekends, to ensure round-the-clock coverage in alignment with Toronto EST hours</li><li>
Must have knowledge of Microsoft Excel and Google Suite</li><li>
Knowledge of Shopify and various IMS softwares considered an asset</li></ul></div>

Customer Support Manager

Get CRM Consultant (Pvt) LTD.

Job Title: Customer Support ManagerLocation: Islamabad (On Site)Reports to: Head of Operations / Director of Customer Experience Department: Customer Support &amp; SuccessAbout Nobl TravelNobl Travel is redefining the travel experience through curated itineraries, personalized service, and seamless end-to-end travel support. We believe every journey should feel effortless, memorable, and inspiring &mdash; and our customer support team is at the heart of delivering that promise.Role Overview The Customer Support Manager will lead Nobl Travel&rsquo;s customer service operations, ensuring that every client interaction &mdash; from pre-booking inquiries to post-trip follow-up &mdash; is handled with warmth, precision, and efficiency. You will manage a growing team of support specialists, implement service excellence standards, and ensure that customer feedback directly shapes our products and processes.Key Responsibilities Leadership &amp; Team Management<ul><li>Lead, coach, and mentor a team of customer support representatives to deliver exceptional service.</li><li>Create training materials, onboarding processes, and service guidelines aligned with Nobl Travel&rsquo;s brand values.</li><li>Conduct regular performance reviews and set clear KPIs for response time, satisfaction scores, and issue resolution.</li></ul>Customer Experience Excellence<ul><li>Oversee all inbound and outbound customer communications via phone, email, chat, and social channels.</li><li>Implement proactive customer engagement strategies to reduce issues before they arise.</li><li>Handle escalated customer concerns with empathy, authority, and creative problem-solving.</li></ul>Operational Excellence<ul><li>Develop and maintain support workflows, escalation protocols, and service-level agreements (SLAs).</li><li>Monitor team performance using data-driven metrics (e.g., CSAT, NPS, first-response time, resolution time).</li><li>Collaborate with operations, product, and marketing teams to ensure customer insights inform decision-making.</li></ul>Technology &amp; Tools<ul><li>Manage and optimise CRM and help desk tools to streamline customer interactions.</li><li>Leverage automation where possible to improve efficiency without compromising personalisation.</li><li>Ensure data privacy and compliance in all customer communications.</li></ul>Qualifications &amp; Skills<ul><li>Experience: 5+ years in customer support roles, with at least 2 years in a managerial position (travel, hospitality, or luxury services experience preferred).</li><li>Leadership: Proven ability to motivate and develop high-performing teams.</li><li>Customer-Centric Mindset: Passion for delivering white-glove service and anticipating customer needs.</li><li>Communication: Excellent verbal and written communication skills.</li><li>Problem-Solving: Strong conflict resolution skills and ability to think creatively under pressure.</li><li>Tech-Savvy: Proficiency with CRM systems (e.g., Rich Panel, HubSpot, Shopify, Ship Hero) and familiarity with ticketing and chat platforms.</li><li>Adaptability: Comfort with a fast-paced, evolving environment.</li></ul>Why Join Nobl Travel<ul><li>Be part of a mission-driven company transforming the travel experience.</li><li>Work in a dynamic, collaborative, and creative environment.</li><li>Competitive salary, benefits, and travel perks.</li><li>Opportunities for growth as the company expands globally.</li></ul>Application Instructions: Please submit your resume along with a brief cover letter explaining how you would elevate the Nobl Travel customer experience.Job Type: Full-timeWork Location: In person

Slayz

<div>
 
 
 Customer Support Manager
 
 
 
 📍 Location: Hybrid (4 Days in Office, 1 Day Remote)
 
 
 ⏳ Job Type: Full Time
 
 
 
 
 
 🍋
 
 About Slayz
 
 
 
 Slayz is a new kind of FinTech. We are here to make money better.
 
 
 We are building Turkey&rsquo;s most intuitive, engaging, and fun financial app. It is a platform that helps people make smarter decisions, feel confident with money, and stay engaged every step of the way. With FinTech roots and a bold vision, Slayz blends clarity with creativity to reshape how finance is experienced.
 
 
 
 
 
 🙌
 
 What You&rsquo;ll Do?
 
 
 
 &bull; Lead and grow the Customer Support team to deliver world-class service.
 
 
 &bull; Define processes and metrics to ensure fast, empathetic, and effective support.
 
 
 &bull; Oversee inquiries across E-Mail, In-App Chat, and Social Media.
 
 
 &bull; Collaborate with product, compliance, and operations to solve systemic issues.
 
 
 &bull; Train and mentor team members to embody the Slayz support culture.
 
 
 &bull; Build and optimize the FAQ and Help Center to reduce friction for users.
 
 
 
 
 
 🧠
 
 Who You Are?
 
 
 
 &bull; Strong leadership skills with experience managing support teams.
 
 
 &bull; Great communication skills in both Turkish and English.
 
 
 &bull; Data-driven mindset &mdash; you track response times, satisfaction scores, and ticket trends.
 
 
 &bull; Familiar with customer support tools like Zoho Desk.
 
 
 &bull; Proactive problem-solver who thrives in a fast-paced environment.
 
 
 
 
 
 ✨
 
 Bonus Points
 
 
 
 &bull; Previous management experience at a startup or FinTech.
 
 
 &bull; Knows the basics of investing and financial products.
 
 
 &bull; Has a track record of scaling support teams and processes.
 
 
 &bull; Experience using AI tools to improve efficiency and team performance.
 
 
 &bull; Walk into the interview with the Slayz App already downloaded and explored.
 
 
 
 
 
 🚀
 
 Why Join Slayz?
 
 
 
 &bull; Be part of a fast growing FinTech building something ambitious.
 
 
 &bull; Hybrid work environment: 4 Days in Office, 1 Day Remote.
 
 
 &bull; Help shape the financial literacy of a new generation.
 
 
 &bull; Real impact, fast decisions, and no corporate noise.
 
 
 &bull; Our office is in Akmerkez Etiler. Seriously, it is in an iconic spot.
 
 
 &bull; We provide transportation and meal support.
 
 
 &bull; You will get a MacBook and a full monitor setup.
 
 
 &bull; Gaming area with the best PS5 screen experience you have ever seen.
 
 
 
 
 
 
 Ready to lead the future of support in finance? Apply now and join us at Slayz. 🍋
 
 
</div>

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>Managed and Support Services Middle East and Africa
<h2 class="jobSectionHeader"> 
Job Description
</h2>The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.
This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.
This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit
Scope of Responsibilities / Expectations
Operations
<ul><li>The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
</li><li>Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
</li><li>Manages sub-contractors deliverables and adherence against Customer contractual commitments
</li><li>Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
</li><li>Ensure a smooth transition from project implementation to warranty support and service delivery
</li><li>Manage the service contract renewal process for all assigned service agreements
</li></ul>Business Development
<ul><li>Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
</li><li>Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
</li><li>Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope , SLA&rsquo;s, commercial negotiations and contract set-up
</li></ul><h2 class="jobSectionHeader"> 
Basic Requirements
</h2>Personal skills, work and management style
<ul><li>Excellent communication skills in English (verbal, written and presentation).
</li><li>L ocal languages will be appreciated (Arabic or French)
</li><li>Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
</li><li>Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
</li><li>Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
</li><li>Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment
</li></ul>Security Clearance
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
Travel will be no less than 50% of the time in the assigned region.
Educational Background
Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry. 
<h2 class="jobSectionHeader"> 
Travel Requirements
</h2>25-50%
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>None
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader">Referral Payment Plan
</h2>No
<h2 class="jobSectionHeader">Company
</h2>Motorola Solutions UK Limited-DDA
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

MD Global

Requirements&#9679; Minimum 5 years of customer support experience, preferably in an omnichannel or service-heavy environment.&#9679; Strong command over English; Arabic proficiency is a significant advantage.&#9679; Experience using modern customer support tools (Zendesk, Zoho, ZIWO, Freshdesk, or similar).&#9679; Proactive problem-solver with high attention to detail and strong follow-up discipline.&#9679; Ability to work under pressure, multitask, and manage high-volume query loads.Key Responsibilities&#9679; Handle customer interactions across phone, chat, email and social platforms with empathy and professionalism.&#9679; Own the full resolution cycle for queries, complaints, and lead routing, ensuring SLA and TAT adherence.&#9679; Log and manage cases through support systems&#9679; Monitor and report on support metrics like response time, resolution rate, and customer satisfaction.&#9679; Identify recurring pain points and propose improvements to processes, tools, or FAQs.&#9679; Collaborate with internal teams (sales, operations, logistics) to close feedback loops and resolve cases efficiently.&#9679; Stay updated with platform feature upgrades, support best practices, and Marhaba&rsquo;s evolving business offerings.Strategic Capabilities&#9679; Tool Proficiency: Hands-on experience with support platforms is essential.&#9679; Process Optimization: Ability to streamline workflows using automation, canned responses, tagging, and CRM integrations.&#9679; CX Insights: Analyze tickets and customer interactions to identify service gaps and customer sentiment trends.&#9679; Channel Strategy: Contribute ideas to enhance response strategy across social, WhatsApp, email, and calls.&#9679; Documentation: Create and maintain SOPs, internal help guides, and knowledge base articles for consistent quality.Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per month

Dieture

About Dieture:Dieture is a Qatari startup leading the country's healthy food subscription industry, playing a crucial role in the country's wellness movement. We seamlessly integrate technology with every aspect of wellness. Our innovative platform goes beyond meal prep, offering a comprehensive approach to a healthier lifestyle. As a trusted name in health-focused meals, Dieture has built its reputation on delivering nourishment without compromise.Role Overview:As a Customer Support Manager at Dieture, you will lead our customer support team to deliver exceptional service, drive customer satisfaction, and foster long-term loyalty. You will own the strategy, processes, and performance metrics for customer interactions, ensuring that every touchpoint reflects our brand&rsquo;s commitment to excellence and empathy.Key Responsibilities:<ul><li>Lead, mentor, and manage a high-performing customer support team to meet and exceed service goals.</li><li>Develop and implement customer support strategies aligned with Dieture&rsquo;s mission and values.</li><li>Monitor and analyze customer service metrics (e.g., NPS, CSAT, response times) to identify trends and areas for improvement.</li><li>Collaborate cross-functionally with Product, Marketing, and Operations teams to resolve customer issues and enhance the overall customer experience.</li><li>Design and optimize customer support workflows, tools, and knowledge bases for efficiency and scalability.</li><li>Handle escalated customer concerns with professionalism and empathy, ensuring timely resolution.</li><li>Recruit, train, and onboard new support team members.</li><li>Foster a culture of continuous improvement, feedback, and customer-centricity within the team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field; relevant certifications are a plus.</li><li>5+ years of experience in customer support or service roles, with at least 2 years in a team management position.</li><li>Proven leadership skills with experience managing remote or hybrid teams.</li><li>Strong analytical skills with the ability to use customer data to drive decisions.</li><li>Excellent communication, interpersonal, and conflict resolution skills.</li><li>Proficient with CRM software and customer support tools (e.g., Freshdesk).</li><li>Passion for health, wellness, and customer advocacy is highly desirable.</li><li>Fluency in Arabic and English language.</li></ul>Diversity and Inclusion:At Dieture, we are committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds.Job Types: Full-time, Permanent

Customer Support Manager (Arab National)

CASABOT®

<div>
 
 
 About the Role
 
 
 
 
 As CASABOT&rsquo;s Customer Success &amp; Support Manager, you&rsquo;ll be the voice of our customers&mdash;ensuring they not only love our product but also feel empowered using it. You&rsquo;ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
 
 
 
 
 
 <ul>
 <li>
 Own and improve the customer lifecycle from onboarding to renewal.
 
 </li>
 <li>
 Deliver exceptional technical and non-technical support through chat, phone, and email.
 
 </li>
 <li>
 Build scalable onboarding and training processes.
 
 </li>
 <li>
 Manage and mentor support engineers and success agents.
 
 </li>
 <li>
 Monitor and report on customer health scores and satisfaction metrics.
 
 </li>
 <li>
 Act as the internal voice of the customer&mdash;partnering with Product and Engineering on feature feedback and issue resolution.
 
 </li>
 <li>
 Lead implementation of customer self-service resources and knowledge bases.
 
 </li>
 <li>
 Handle escalations and critical customer issues with urgency and empathy.
 
 </li>
 <li>
 Collaborate with Sales and Account Management on upsells and renewals.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 Customer Success &amp; Relationship Management
 
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
 
 </li>
 <li>
 Proven track record in reducing churn and increasing customer satisfaction
 
 </li>
 <li>
 Experience with customer journey mapping and lifecycle strategy
 
 </li>
 </ul>
 
 
 
 
 
 Technical Proficiency
 
 
 
 
 
 
 <ul>
 <li>
 Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
 
 </li>
 <li>
 Ability to understand and communicate technical concepts to non-technical users
 
 </li>
 <li>
 Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
 
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Leadership
 
 
 
 
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills
 
 </li>
 <li>
 Customer-first mindset with a high emotional intelligence
 
 </li>
 <li>
 Experience hiring, coaching, or managing support/success teams
 
 </li>
 </ul>
 
 
 
 
 
 Tools &amp; Systems
 
 
 
 
 
 
 <ul>
 <li>
 CRM (HubSpot, Salesforce, or similar)
 
 </li>
 <li>
 Support Platforms (Intercom, Zendesk)
 
 </li>
 <li>
 Project management tools (Asana, Notion, Trello)
 
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 
 
 
 
 <ul>
 <li>
 Experience in pre-launch or startup environments
 
 </li>
 <li>
 Familiarity with AI or automation platforms
 
 </li>
 <li>
 Multilingual capabilities (especially Arabic, German, French or Italian)
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <li>
 Help shape the future of AI-powered smart living
 
 </li>
 <li>
 Work with a global, mission-driven team
 
 </li>
 <li>
 Remote-friendly culture with flexible hours
 
 </li>
 <li>
 Equity options for early-employees
 
 
 
 
 </li>
</div>

Customer Success & Support Manager

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