customer support officer

365 Care Group Private Limited

Job Description:Job Title: Customer Support Office Job Type: Full time, On-site Working hours: Follows UK/Ireland Calendar Shifts: Rotational Shift Location: Gulberg 3, LahoreJob description We are hiring Customer Support Officer to join our dynamic team. The role involves providing technical support and handling inbound and outbound calls to ensure exceptional customer service and satisfaction.Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via chat and calls.</li><li>Handle inbound and outbound calls to assist customers and provide solutions.</li><li>Maintain a high level of service knowledge to resolve customer issues effectively.</li><li>Record and update customer information in the system accurately.</li><li>Meet performance targets and adhere to company policies.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Previous experience in customer service or call center (preferred).</li><li>Proficiency in using computer and softwares.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Flexible to work in shifts (if required).</li></ul>Education: Bachelor's (Preferred) Experience: Customer Care: 0-1 yearJob Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Officer

Arwaj Tech

Job Summary: We are seeking a dynamic and motivated Customer Support Officer to join our team. This opportunity is designed to provide hands-on experience in customer service and support, allowing the intern to gain valuable skills and contribute to the success of our organization.Responsibilities:<ul><li>Gain a comprehensive understanding of the company's brand, customer base, product goals, and service aspects.</li><li>Rotate through various divisions of responsibility, providing innovative ideas to enhance business operations.</li><li>Engage with customers or clients, delivering exceptional service and support, and potentially contributing to sales efforts.</li><li>Collaborate with the team to identify opportunities for improving customer service and internal processes.</li><li>Learn and become proficient in using internal software systems.</li><li>Assist in creating and analyzing performance reports to identify areas for improvement.</li><li>Support the Retention program efforts and contribute to Upgrades/SaaS conversion initiatives.</li><li>Assist in coordinating various communication initiatives, both internal and external, to enhance customer engagement.</li></ul>Requirements &amp; Skills:<ul><li>6 Months to 1 year of Experience of Customer support</li><li>Strong communication skills, both verbal and written.</li><li>Ability to work effectively in a team environment and independently.</li><li>Proficiency in Microsoft Office suite, particularly PowerPoint and Excel.</li><li>Proven customer support experience or a track record of exceeding goals is a plus</li></ul>Additional Information: This internship is an excellent opportunity for individuals seeking to gain practical experience in customer support and service. The successful candidate will have the chance to contribute to meaningful projects and develop essential skills that will benefit their professional growth.<ul><li>Job Timings: 9:00 am to 5:30 pm (Monday to Friday) ( Saturday - Alternate)</li><li>Location: PECHS Block 6</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthExperience:<ul><li>Sales or Customer Support: 1 year (Preferred)</li></ul>Work Location: In person

Resumecampus

Overview We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities <ol><li>Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li>Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li>Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li>Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li>Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li>Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li>Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li>Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

SALESAMP LIMITED

ClientOur client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings.EnvironmentCulture is everything here. As they're planning to double in size over the next 12 months having opened new markets (including France, Netherlands and the US) it's vital they hire future leaders they can build teams around. As a result their looking for individuals who share their passion for sustainability! With an embedded and deep rooted culture, stemming from their CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission!RoleOur client is seeking a Customer Support Officer to join their London-based team. The successful candidate will act as the first point of contact for customers, ensuring they receive professional and effective assistance through a modern cloud-based software platform. The role combines hands-on customer interaction, problem-solving, and collaboration with internal teams to enhance the overall user experience.Key responsibilities include:<ul><li>Responding to customer queries through chat and other communication channels, providing clear and efficient support.</li><li>Using tools such as Intercom to manage conversations, track issues, and maintain a positive customer journey.</li><li>Translating technical or complex information into simple, customer-friendly explanations.</li><li>Investigating reported issues, identifying root causes, and liaising with engineering or onboarding teams to resolve them.</li><li>Acting as a customer advocate by relaying insights and feedback to improve products and internal processes.</li><li>Building deep product knowledge to become a trusted expert for end users.</li><li>Recognising recurring issues or trends and contributing to long-term service improvements.</li><li>Assisting the onboarding team with data management, including uploading client details, rate structures, and fleet information.</li></ul>Experience Required<ul><li>Proven experience in SaaS - customer service, support, or a similar role.</li><li>Strong written and verbal communication skills in English; additional European languages are an advantage.</li><li>Familiarity with Intercom or similar customer support software is highly desirable.</li><li>Strong organisational and multitasking skills, with the ability to handle multiple queries efficiently.</li><li>A proactive approach to learning and understanding new systems and digital tools.</li><li>Comfortable working in a fast-paced, evolving environment within a growing business.</li><li>Tech-savvy and confident using web-based platforms or SaaS products.</li></ul>Benefits<ul><li>Competitive salary and benefits package.</li><li>Clear opportunities for professional development and career progression within a scaling international company.</li><li>Hybrid work model offering a mix of office and remote flexibility (2-3 days per week in the London office).</li><li>A supportive, collaborative culture that values curiosity, initiative, and continuous learning.</li><li>Regular team events and company activities designed to foster engagement and connection</li><li>Enhanced parental leave</li><li>10% company match pension </li><li>Regular socials</li><li>Stock options </li></ul>

Juniper

About Juniper At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians. Are you passionate about making a difference in the lives of older Australians? Juniper is seeking a warm, professional, and proactive Customer Service Officer to be the welcoming face and voice of our organisation. This is a pivotal role where compassion meets coordination, and every interaction counts. As the first point of contact for prospective and emerging customers and their families, you'll deliver empathetic, knowledgeable support that reflects Juniper's values. You'll also build strong relationships with internal and external stakeholders, ensuring seamless communication and service delivery. Key Responsibilities <ul> <li>Handle incoming calls and emails with empathy and professionalism. Educate, problem-solve, and guide customers toward solutions.</li> <li>Prepare quotes, contracts, reports, and customer information packages.</li> <li>Manage general office duties.</li> <li>Assist with meetings, events, travel, and special projects. Maintain sales documentation and run weekly reports.</li> <li>Deliver personalised support across multiple channels. Capture feedback and ensure customer satisfaction.</li> <li>Maintain accurate CRM records and ensure all activities align with aged care regulations and privacy standards.</li> <li>Uphold WHS standards and participate in safety training and risk management activities.</li> </ul> Skills & Experience <ul> <li>Certificate III in Business or equivalent</li> <li>3+ years in customer service, sales support, or administration</li> <li>Strong organisational and problem-solving abilities</li> <li>Excellent communication and interpersonal skills</li> <li>Tech-savvy with CRM and Microsoft Office proficiency</li> <li>Ability to work independently and meet deadlines</li> <li>Understanding of aged care systems and standards (desirable)</li> </ul> What's on Offer <ul> <li>Annual Salary from $64,155 per year + 12 % superannuation</li> <li>Salary Packaging tax free benefits up to $18,550 per year</li> <li>Juniper Central Head office location in Balcatta-Free parking on-site</li> <li>Be part of a values-driven organisation that prioritises wellbeing and professional growth</li> <li>Enjoy exclusive discounts through Juniper and Corporate Health programs</li> </ul> How to Apply If you would like more information about this role, please contact Sarah in recruitment by email . People of all ages and cultures are encouraged to apply. Shortlisting will commence immediately.

Dar Exchange LLC

Handle customer complaint management and resolution procedure effectively.
<ul>
<li>Maintain a thorough understanding of UAE consumer protection regulations related to money exchange services.</li>
<li>Monitor all the channels for complaint reporting and escalation (by email, Phone Numbers, Websites, and Social Media; and escalation at the branch level).</li>
<li>Effective respond and resolution within the turnaround time (TAT).</li>
<li>Address the confidentiality of Consumer Complaint information.</li>
<li>Maintain records and customer complaint log.</li>
<li>Maintain high level of professionalism when dealing with the customers and liaising with the internal and external parties.</li>
<li>Monitor and report unresolved complaint with 5 days after the end of every month to the Senior Management.</li>
<li>Timely and accurate regulatory reporting.</li>
<li>Design, liaise, and implement Consumer Education and Awareness Program Initiatives/Activities Plan for the entire year.</li>
<li>Timely and accurate internal reporting to the Manager-in-Charge</li>
<li>Reporting of the progress of the complaints and on noticeable trends to the Senior Management.</li>
<li>Provide annual customer service and consumer protection training to retail employees and staff.</li>
<li>Follow the proper record retention and documentation policy.</li>
</ul>

4M ENTERPRISES REAL ESTAT & BUILDERS(PVT) LTD

Job Description &ndash; Sales ExecutiveCompany: 4M Enterprises Real estates &amp; Builder(Pvt) ltd. Location: Office No. 02, Zaki Center, I-8, Islamabad Department: Sales &amp; Business Development Employment Type: Full-TimePosition OverviewFourem Enterprises is seeking a motivated and results-driven Sales Executive to join our team in Islamabad. The ideal candidate will be responsible for identifying new business opportunities, building strong client relationships, and achieving sales targets through effective communication and negotiation.Key Responsibilities&middot; Promote company products/services to prospective customers.&middot; Maintain strong, long-term customer relationships to ensure repeat business.&middot; Conduct market research to identify trends and opportunities.&middot; Prepare and deliver sales presentations, proposals, and quotations.&middot; Maintain accurate records of client interactions and sales activities.&middot; Coordinate with internal teams to ensure timely delivery of products/services.Requirements&middot; intermediate .&middot; Proven experience (1&ndash;3 years) in sales, business development, or customer service.&middot; Excellent communication, negotiation, and presentation skills.&middot; Fresher with good Communication skills encourged to apply &middot; Strong organizational and time-management skills.&middot; Self-motivated with a results-oriented mindset.Workplace &amp; Benefits&middot; Location: Office No. 02, Zaki Center 1st floor, I-8, Islamabad.&middot; Competitive salary + attractive commission structure upto 03 lac RSApply at WhatsApp 03035451947Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

SALES EXECUTIVE/ CSR/ Customer Support Officer/ Business Development officer

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Customer Support Officer

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Customer Support Officer

Customer Support Officer

Customer Support Officer

SALES EXECUTIVE/ CSR/ Customer Support Officer/ Business Development officer