customer support officer

Walee Technologies

Job Title: Customer Support Officer Location: (Islamabad , I9/2) Company: Hakeem Easy FinanceAbout Us: Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.Role Overview: We are looking for a Customer Support Officer to assist our customers via chat, email, and call support. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.Key Responsibilities:<ul><li>Respond to customer queries through chat, email, and calls in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul>Requirements:<ul><li>Good communication skills (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of MS Office or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in customer support is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul>Why Join Us:<ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul>Pay: Rs40,000.00 per monthWork Location: In person

Customer Support Officer

Inbox Logistics

We are looking for a Customer Support Representative to join our logistics team in Qatar. The ideal candidate will be fluent in Arabic and English, with excellent communication skills and a strong ability to manage customer inquiries and shipment coordination efficiently.Location: Qatar (applicants must be currently in Qatar)Gender: Male &amp; FemaleLanguages: Arabic (must be native or fluent) &amp; EnglishKey Responsibilities:<ul><li>Handle customer inquiries promptly and professionally via phone, email, and chat.</li><li>Coordinate with the logistics and operations teams to ensure timely shipment updates.</li><li>Provide accurate information regarding shipment status, delivery schedules, and documentation.</li><li>Maintain a high level of customer satisfaction through proactive communication. Support clients with service requests, complaints, or escalation follow-ups.</li><li>Keep accurate records of customer interactions and transactions.</li><li>Assist in preparing quotations, booking confirmations, and delivery schedules when needed.</li><li>Had an experience in Sales</li></ul>Requirements:<ul><li>Must be currently based in Qatar.</li><li>Native or fluent Arabic speaker (Arabic is mandatory).</li><li>Proficiency in English (spoken and written).</li><li>Previous experience in Customer Service or Sales Assistant</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to multitask and work effectively under pressure.</li></ul>Job Type: Full-timePay: QAR4,500.00 - QAR5,000.00 per monthExperience:<ul><li>Customer Service: 5 years (Required)</li></ul>Language:<ul><li>Native Arabic Speaker (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Customer Support Officer (Native Arabic)

Location: Islamabad (On-site) I-9 Islamabad Hakeem Easy Finance is looking for a Jr. Recovery Officer to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!Key Responsibilities:1. Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.2. Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.3. Guide users through the mobile application and educate them on how to use the platform effectively.4. Provide accurate, valid, and complete information by using the right methods and tools.5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.6. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.7. Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.8. Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.9. Adhere to data protection and confidentiality guidelines when handling customer information.Requirements:<ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.</li><li>Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul>Salary &amp; Benefits: PKR 40,000/month ONLYJob Type: Full-time (9AM to 6PM or 10AM to 7PM), Ramzan timings: 9AM to 4PMWork Location: In personPay: Rs40,000.00 per monthWork Location: In person

Customer Support (Recovery Officer)

Firm Tech Services

We are looking for customer Support officer for our companyShift : evening shift 2pm till 10pmLocation Lahore canttWorking days monday to FridayFresh and experienced both can apply.Age limit: no age limitEducationIntermediate (preffered)Only intrested candidates can apply for this job who will be available for immediate joiningJob Types: Full-time, FresherPay: Rs23,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Share your resume on whatsapp 03000-25-1234 </li></ul>Work Location: In person

Chat Support Agents

Alpha logistics LLC

We are looking for customer Support officer for our companyLocation is abid majeed road lahore canttShift timing: evening shift 2pm till 10pmsaturday and sunday is offWorking days monday to FridayFresh and experienced both can apply.Age limit: no age limitEducationIntermediate (preffered)Job Types: Full-time, Part-time, FresherPay: Rs23,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>share your cv on whatsapp 03000-251234 with post name</li></ul>Work Location: In person

Fresh staff required (BPO)

Al Masaood Energy

About the Company:Founded in 1971, Al Masaood Energy is one of the first established oil &amp; gas suppliers and contractors in the United Arab Emirates. With over 50 years of expertise in both upstream and downstream operations and a workforce of over 850 headcounts, Al Masaood Energy provides advanced petroleum services and supplies throughout the UAE, the Middle East, North Africa, and the Eastern Mediterranean.Sourcing Officer:Supports the sales team by managing schedules, processing orders, and maintaining customer relationships. Ensure smooth communication between departments and help streamline sales processes to achieve targets.Key Responsibilities:<ul><li>Provide Customer Support.</li><li>Collaborate with cross-functional teams, including marketing, production, and logistics.</li><li>Stay updated on safety regulations and standards.</li><li>Share comprehensive product knowledge and provide training to clients.</li><li>Collaborate on developing effective sales strategies and achieving targets.</li><li>Support the planning and execution of marketing campaigns.</li><li>Prepare precise and competitive quotations for safety products and services.</li><li>Collaborate with the sales team for customized solutions.</li><li>Process sales orders accurately and ensure timely delivery.</li><li>Collaborate with production and logistics teams for efficient order fulfillment.</li><li>Maintain organized records of sales transactions and customer interactions.</li><li>Ensure all documentation complies with safety regulations and</li><li>Generate regular reports detailing sales performance, customer feedback, and market trends.</li><li>Present findings to the safety department and propose improvement measures.</li><li>Ensure adherence to safety regulations and industry standards in all sales activities.</li><li>Stay informed about changes in safety legislation and integrate them into sales processes.</li><li>Align sales strategies with safety department goals and objectives.</li><li>Address customer inquiries and concerns promptly and professionally.</li><li>Provide post-sales support to ensure ongoing customer satisfaction.</li><li>Training and Development</li><li>Prepare accurate and customized quotations for safety products and services.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in business, Engineering, or a related field.</li><li>3 years of sales experience in the Oil and Gas, Marine, or Projects sectors.</li><li>Exceptional communication and interpersonal skills.</li><li>Proven ability to meet or exceed targets.</li><li>Strong analytical and negotiation skills.</li></ul>Equal Opportunity Statement:Al Masaood Energy is providing Equal Employment Opportunities and is committed to ensuring the safety of all of its employees.Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your monthly Salary expectation ?</li></ul>Work Location: In person

Sales Coordinator

vijay kumar

Job description:Position: Customer Service Officer (CSO) &ndash; Installation Location: Karachi Experience: 1&ndash;2 Years Salary :50000 + incentives 20000Job Summary: Responsible for managing installation requests, coordinating with customers and field technicians, and ensuring installations are completed within the defined turnaround time while maintaining customer satisfaction and proper documentation.Key Responsibilities:<ul><li>Receive and log installation requests as per company policy.</li><li>Schedule installations with customers and confirm site readiness.</li><li>Assign installation jobs to technicians and share complete job details.</li><li>Coordinate with stores for installation material issuance and tracking.</li><li>Inform customers about additional material costs as per approved rates.</li><li>Monitor daily installation status, pending cases, and completion rate.</li><li>Conduct post-installation confirmation calls to ensure customer satisfaction.</li><li>Maintain proper documentation and comply with installation SOPs.</li><li>Escalate urgent or critical cases to management.</li></ul>Requirements:<ul><li>Intermediate / Graduate with 1&ndash;2 years of experience in customer service or operations coordination.</li><li>Basic knowledge of MS Office and CRM systems.</li><li>Good communication, coordination, and follow-up skill</li></ul>Job Type: ContractContract length: 12 monthsEducation:<ul><li>Intermediate (Required)</li></ul>Job Type: Contract Contract length: 12 monthsPay: Up to Rs50,000.00 per monthLocation:<ul><li>Sukkur (Required)</li></ul>Work Location: In person

Customer Service Officer (CSO)

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