customer support officer

Resumecampus

Overview We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities <ol><li>Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li>Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li>Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li>Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li>Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li>Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li>Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li>Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Customer Support Officer

SALESAMP LIMITED

ClientOur client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings.EnvironmentCulture is everything here. As they're planning to double in size over the next 12 months having opened new markets (including France, Netherlands and the US) it's vital they hire future leaders they can build teams around. As a result their looking for individuals who share their passion for sustainability! With an embedded and deep rooted culture, stemming from their CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission!RoleOur client is seeking a Customer Support Officer to join their London-based team. The successful candidate will act as the first point of contact for customers, ensuring they receive professional and effective assistance through a modern cloud-based software platform. The role combines hands-on customer interaction, problem-solving, and collaboration with internal teams to enhance the overall user experience.Key responsibilities include:<ul><li>Responding to customer queries through chat and other communication channels, providing clear and efficient support.</li><li>Using tools such as Intercom to manage conversations, track issues, and maintain a positive customer journey.</li><li>Translating technical or complex information into simple, customer-friendly explanations.</li><li>Investigating reported issues, identifying root causes, and liaising with engineering or onboarding teams to resolve them.</li><li>Acting as a customer advocate by relaying insights and feedback to improve products and internal processes.</li><li>Building deep product knowledge to become a trusted expert for end users.</li><li>Recognising recurring issues or trends and contributing to long-term service improvements.</li><li>Assisting the onboarding team with data management, including uploading client details, rate structures, and fleet information.</li></ul>Experience Required<ul><li>Proven experience in SaaS - customer service, support, or a similar role.</li><li>Strong written and verbal communication skills in English; additional European languages are an advantage.</li><li>Familiarity with Intercom or similar customer support software is highly desirable.</li><li>Strong organisational and multitasking skills, with the ability to handle multiple queries efficiently.</li><li>A proactive approach to learning and understanding new systems and digital tools.</li><li>Comfortable working in a fast-paced, evolving environment within a growing business.</li><li>Tech-savvy and confident using web-based platforms or SaaS products.</li></ul>Benefits<ul><li>Competitive salary and benefits package.</li><li>Clear opportunities for professional development and career progression within a scaling international company.</li><li>Hybrid work model offering a mix of office and remote flexibility (2-3 days per week in the London office).</li><li>A supportive, collaborative culture that values curiosity, initiative, and continuous learning.</li><li>Regular team events and company activities designed to foster engagement and connection</li><li>Enhanced parental leave</li><li>10% company match pension </li><li>Regular socials</li><li>Stock options </li></ul>

Juniper

About Juniper At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians. Are you passionate about making a difference in the lives of older Australians? Juniper is seeking a warm, professional, and proactive Customer Service Officer to be the welcoming face and voice of our organisation. This is a pivotal role where compassion meets coordination, and every interaction counts. As the first point of contact for prospective and emerging customers and their families, you'll deliver empathetic, knowledgeable support that reflects Juniper's values. You'll also build strong relationships with internal and external stakeholders, ensuring seamless communication and service delivery. Key Responsibilities <ul> <li>Handle incoming calls and emails with empathy and professionalism. Educate, problem-solve, and guide customers toward solutions.</li> <li>Prepare quotes, contracts, reports, and customer information packages.</li> <li>Manage general office duties.</li> <li>Assist with meetings, events, travel, and special projects. Maintain sales documentation and run weekly reports.</li> <li>Deliver personalised support across multiple channels. Capture feedback and ensure customer satisfaction.</li> <li>Maintain accurate CRM records and ensure all activities align with aged care regulations and privacy standards.</li> <li>Uphold WHS standards and participate in safety training and risk management activities.</li> </ul> Skills & Experience <ul> <li>Certificate III in Business or equivalent</li> <li>3+ years in customer service, sales support, or administration</li> <li>Strong organisational and problem-solving abilities</li> <li>Excellent communication and interpersonal skills</li> <li>Tech-savvy with CRM and Microsoft Office proficiency</li> <li>Ability to work independently and meet deadlines</li> <li>Understanding of aged care systems and standards (desirable)</li> </ul> What's on Offer <ul> <li>Annual Salary from $64,155 per year + 12 % superannuation</li> <li>Salary Packaging tax free benefits up to $18,550 per year</li> <li>Juniper Central Head office location in Balcatta-Free parking on-site</li> <li>Be part of a values-driven organisation that prioritises wellbeing and professional growth</li> <li>Enjoy exclusive discounts through Juniper and Corporate Health programs</li> </ul> How to Apply If you would like more information about this role, please contact Sarah in recruitment by email . People of all ages and cultures are encouraged to apply. Shortlisting will commence immediately.

Elite HRSP

We are seeking a knowledgeable and proactive Customer Support Officer (CSO) with hands-on experience in Telematics and GPS tracking systems. The role involves providing technical support to clients, monitoring GPS systems, resolving issues, and ensuring smooth operation of telematics solutions with a strong focus on customer satisfaction.Location: Gulberg, Lahore &mdash; Hafeez Shopping Mall (Onsite)Job Type: Full-time | OnsiteKey Responsibilities<ul><li>Provide technical and operational support for GPS tracking and telematics systems.</li><li>Handle client queries, complaints, and service requests related to GPS devices, dashboards, and reports.</li><li>Monitor vehicle tracking systems, alerts, and exceptions in real time.</li><li>Assist in installation support, device troubleshooting, and configuration (remote/on-site coordination).</li><li>Coordinate with technical teams for issue escalation and resolution.</li><li>Maintain accurate records of complaints, resolutions, and system updates.</li><li>Guide clients on system usage, reports, and best practices.</li><li>Ensure SLA compliance and timely response to customer issues.</li><li>Prepare basic reports related to system performance and customer issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Engineering, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in telematics, GPS tracking, or fleet management systems.</li><li>Excellent communication and customer handling skills.</li><li>Ability to troubleshoot technical issues logically and efficiently.</li><li>Proficiency in MS Excel and basic reporting tools.</li></ul>Strong understanding of:<ul><li>GPS tracking systems &amp; telematics platforms</li><li>Vehicle tracking devices and sensors</li><li>Alerts, geofencing, and reporting tools</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Current salary?</li><li>Expected salary?</li><li>Notice Period?</li></ul>Experience:<ul><li>Customer Support Officer (CSO): 3 years (Required)</li></ul>Work Location: In person

Customer Support Officer (CSO) – Telematics & GPS

Essentia Technologies (Pvt) Limited

To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.Key Responsibilities:<ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all client employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you have 1 year call-center experience (UK based campaign)? Yes or No</li><li>An individual will work in rotational shift pattern. Are you willing to work in rotational shift pattern? Yes or No</li><li>What is your current/expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Help Desk Scheduler/ Operations Support Officer/ Customer Support Officer

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

Job Title: Customer Support Officer (CSO) &ndash; GPS &amp; TelematicsJob SummaryThe Customer Support Officer (CSO) is responsible for providing technical and operational support for GPS tracking and telematics solutions. The role involves monitoring vehicle data, assisting customers with system usage, troubleshooting issues, and ensuring accurate reporting and service delivery.Key Responsibilities<ul><li>Monitor GPS tracking systems and telematics dashboards in real time</li><li>Provide customer support for GPS devices, software platforms, and mobile applications</li><li>Troubleshoot issues related to GPS tracking, connectivity, sensors, and vehicle data</li><li>Assist customers with installation guidance, configuration, and system usage</li><li>Generate and explain reports (fuel usage, route history, speed, idling, alerts, etc.)</li><li>Handle customer queries via phone, email, or ticketing systems</li><li>Coordinate with technical teams for device repairs, replacements, or escalations</li><li>Maintain accurate records of customer interactions and system issues</li><li>Ensure compliance with company procedures and data accuracy standards</li><li>Support fleet operations by responding to alerts (geofencing, overspeed, panic, etc.)</li></ul>Required Skills &amp; Knowledge<ul><li>Strong knowledge of GPS tracking systems and telematics solutions</li><li>Understanding of vehicle data (speed, fuel, mileage, engine status, CAN data, etc.)</li><li>Familiarity with GPS devices, SIM connectivity, and tracking software</li><li>Basic technical troubleshooting skills</li><li>Good communication and customer-handling skills</li><li>Ability to interpret data and prepare reports</li><li>Proficiency in MS Excel and basic computer applications</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Carmeuse Middle East & Asia

General Description of the Position:Reporting to the Sr. Supply Chain officer, responsible for assisting Sales &amp; Logistics team in timely and flawless making of pre &amp; post sales commercial documents in an efficient manner. Communicate with customers to share timely update on document status and seamless flow of same. Coordinate with internal depts (i.e. S&amp;M Team, Finance, Production, Quality etc.) and external customers to ensure correct preparation of commercial &amp; shipping documents.The position will also be required to work with Customer Support Officer for preparation &amp; maintenance of monthly MIS, sales reports, projections &ndash; weekly, monthly &amp; annual.1. Functional Coordination: Sales &amp; Logistics Team based in Oman &amp; India, Production, QC &amp; Finance team based in Oman.2. Major tasks&middot; Preparing customer-wise Pre &amp; Post sale Commercial Documents.&middot; Discuss and develop understanding of various Incoterms and commercial negotiation tools like LC, Bank payments etc.&middot; Develop understanding of nature and importance of each commercial pre &amp; post sales document and associated shipping / logistics document to ensure timely and correct preparation of such documents.&middot; Maintaining and updating Purchaser Order Tracker and share same with concerned customers post discussion with immediate supervisor.&middot; Develop understanding of Sales, Logistics &amp; related weighbridge operations.&middot; Assist Customer Support Officer in maintaining Monthly MIS, sales forecast on weekly, monthly and annual basis.Key Responsibilities &amp; Performance Indicators&middot; Be the link between logistics &amp; Sales team and the customers.&middot; Timely &amp; flawless pre &amp; post sales commercial documentation.&middot; Support Customer Support Officer in MIS and forecast preparation and updating same in central database system.&middot; Develop good understanding of various activities necessary to carry out day-to-day tasks.&middot; Problem solving abilities and initiatives to address and resolve issues.Ensures timely addressing customer concerns if any and extend complete support to team members.Basic requirements &middot; University / Bachelor degree (Economics or Commerce). MBA with specialization in Logistics / Supply Chain is preferred.&middot; Minimum 4 -5 years&rsquo; experience in commercial documentation (similar role). Experience export business houses companies with exposure to sea based logistic activities will be preferred.&middot; Experience with both Sea and Land Logistics and similar activities will be preferred.Needed Knowledge:&middot; Excellent PC skills, incl. Microsoft Office, knowledge of ERP system.&middot; Proven capability with MS Excel and Power BI will be considered as an added advantage.&middot; Fluent English (written &amp; spoken) skill is essential.&middot; Understanding of Custom Clearance procedure, EXIM Incoterms, Shipping terms &amp; related documentation will be preferred.Needed skills &middot; Proactive, initiator, go getter.&middot; Analytical &amp; Problem-solving abilities.&middot; Fare Communication skills in English.&middot; Negotiation skills&middot; Team spirit &amp; Ability to work with people with different cultures.&middot; Goal oriented-AdaptabilityJob Type: Full-timePay: Up to AED5,000.00 per monthAbility to commute/relocate:<ul><li>Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>commercial documentation (similar role): 4 years (Preferred)</li></ul>Expected Start Date: 05/01/2026

Documentation Executive

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Customer Support Officer

Customer Support Officer

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Customer Support Officer (CSO) – Telematics & GPS

Help Desk Scheduler/ Operations Support Officer/ Customer Support Officer

CSO

Documentation Executive