customer support officer

Think Higher Consultants

The Customer Support Officer is responsible for delivering excellent customer service to clients while supporting the daily administrative operations of the visa consultation firm. This role acts as the primary point of contact for clients and requires strong communication skills, professionalism, and the ability to handle sensitive information with confidentiality.Key Responsibilities:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, and in person</li><li>Provide accurate guidance regarding visa consultation services and appointment procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Support consultants with case-related administrative tasks</li><li>Prepare basic reports, perform data entry, and draft correspondence</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred but not mandatory)</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer

The Customer Support Officer is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.Key ResponsibilitiesCustomer Service Responsibilities:&middot; Greet clients professionally and respond to inquiries via phone, email, and in person&middot; Provide accurate information about visa consultation services and appointment procedures&middot; Schedule, confirm, and manage client appointments&middot; Follow up with clients regarding documentation, payments, and application status&middot; Handle client concerns or complaints in a polite and professional manner&middot; Maintain confidentiality of client personal and immigration-related informationAdministrative Responsibilities:&middot; Maintain and organize client records, files, and documentation&middot; Assist consultants with case-related administrative tasks&middot; Prepare basic reports, data entries, and correspondence&middot; Manage office supplies and support daily office operations&middot; Coordinate with internal departments to ensure smooth workflow&middot; Ensure compliance with company policies and proceduresQualifications&middot; Bachelor&rsquo;s degree&middot; 1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)&middot; Good fluency in English (spoken and written) is mandatory&middot; Strong interpersonal and communication skills&middot; Well-disciplined, punctual, and professional in appearance and conduct&middot; Basic computer skills&middot; Ability to multitask and work under pressureJob Type: Full-timeWork Location: In person

Halan Microfinance Bank

<div>
 
 
 Call Center Officer
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a customer-focused Call Center Officer to handle inbound and outbound calls, resolve customer queries, and provide accurate information about the Bank&rsquo;s products and services while ensuring high service standards and compliance with policies.
 
 
 
 
 
 
 Eligibility Criteria:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (minimum)
 </li>
 <li>
 1&ndash;3 years of call center or customer service experience (banking/financial services preferred)
 </li>
 <li>
 Fresh candidates with strong communication skills may also apply
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner
 </li>
 <li>
 Respond to customer inquiries related to accounts, cards, digital channels, and banking services
 </li>
 <li>
 Resolve complaints and escalate complex issues to relevant departments
 </li>
 <li>
 Provide accurate information on products, charges, and processes
 </li>
 <li>
 Record customer interactions in the system and maintain proper documentation
 </li>
 <li>
 Meet service quality standards and turnaround time (TAT) requirements
 </li>
 <li>
 Follow regulatory guidelines, data confidentiality, and call handling procedures
 </li>
 <li>
 Support cross-selling of bank products where appropriate
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong verbal communication and listening skills
 </li>
 <li>
 Customer handling and problem-solving ability
 </li>
 <li>
 Basic computer and MS Office proficiency
 </li>
 <li>
 Ability to work in shifts
 </li>
 </ul>
</div>

Call Center Officer

Half Price Packaging PVT Ltd

Customer Relations Officer (CRO)Job Title: Customer Relations Officer (CRO) Company: Digisparo Location: Gulberg 3, Lahore (Onsite) Job Type: Full-Time Shift: Evening and Night Shift Available Salary: PKR 35,000 &ndash; PKR 75,000 per monthJob Description:Digisparo is looking for a professional and motivated Customer Relations Officer (CRO) to join our team. The ideal candidate will be responsible for handling client communication, maintaining strong relationships, and ensuring customer satisfaction.Responsibilities:<ul><li>Communicate with clients via calls and follow-ups</li><li>Provide information about company services</li><li>Maintain positive client relationships</li><li>Handle customer queries professionally</li><li>Achieve assigned targets</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Strong interpersonal skills</li><li>Basic computer knowledge</li><li>Call center or sales experience preferred</li><li>Fresh candidates can also apply</li></ul>Benefits:<ul><li>Fixed salary (PKR 35,000 &ndash; 75,000)</li><li>Attractive commission structure</li><li>Professional work environment</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Relations Officer (CRO)

Job Description:The Customer Support Officer is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.Key ResponsibilitiesCustomer Service Responsibilities:&middot; Greet clients professionally and respond to inquiries via phone, email, and in person&middot; Provide accurate information about visa consultation services and appointment procedures&middot; Schedule, confirm, and manage client appointments&middot; Follow up with clients regarding documentation, payments, and application status&middot; Handle client concerns or complaints in a polite and professional manner&middot; Maintain confidentiality of client personal and immigration-related informationAdministrative Responsibilities:&middot; Maintain and organize client records, files, and documentation&middot; Assist consultants with case-related administrative tasks&middot; Prepare basic reports, data entries, and correspondence&middot; Manage office supplies and support daily office operations&middot; Coordinate with internal departments to ensure smooth workflow&middot; Ensure compliance with company policies and proceduresQualifications&middot; Bachelor&rsquo;s degree&middot; 1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)&middot; Good fluency in English (spoken and written) is mandatory&middot; Strong interpersonal and communication skills&middot; Well-disciplined, punctual, and professional in appearance and conduct&middot; Basic computer skills&middot; Ability to multitask and work under pressureJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Customer Relationship Officer

365 Care Group Private Limited

Job Location: Gulberg 3, LahoreTwo Shifts:Morning: 11:00 a.m-11:00 p.mNight : 11:00 p.m-11:00 a.mWorking Days: 5Job Overview:We are looking for Operation Staff Officer who can perform the following tasks:<ul><li>Perform daily Control Room Operations</li><li>Take Employees calls and provide accurate, satisfactory answers to their queries and concerns</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Shift confirmation messages from staff on daily basis</li><li>Updates Employee duties times through Roster Management System</li><li>Identifying, escalating priority issues and reporting to the high-level management.</li><li>Anticipate escalation and take over calls when needed</li><li>Other duties as assigned</li><li>Required training will be provided</li></ul>Skills required:<ul><li>Strong English Communication Skills</li><li>Data Management/Office Organization Skills</li><li>Problem Solving Skills</li><li>Attention to detail</li><li>Professionalism</li><li>Multi-tasking</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>0-1 years experience required.</li></ul>Job Type: Full-timeWork Location: In person

Operation Officer

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring &ndash; Customer Service Officer (Islamabad) Join us as a Customer Service Officer and be part of a dynamic team driving world-class service in the logistics industry!What We&rsquo;re Looking For: 1. 1&ndash;2 years of experience in customer service (logistics/courier experience is a plus) 2. Bachelor's Degree is must. 3. Ability to handle calls, emails, and customer queries with professionalism 4. Team player with a proactive approachWhat You&rsquo;ll Do: -Support customers with import/export queries &amp; shipment updates -Ensure timely resolution of issues and complaints -Provide leads to sales from customer interactions -Create airway bills and coordinate with operations teamsLocation: Main Faqir Aipee Road, I-11/3, Islamabad Apply Now: Send your CV to upspakistanhr@ups.comJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

CSO - Front Desk (Females Preferred)

Search 10000+ Customer support officer jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 customer support officer jobs Near Me

Customer Support Officer

Customer Support Officer

Call Center Officer

Customer Relations Officer (CRO)

Customer Relationship Officer

Operation Officer

CSO - Front Desk (Females Preferred)