customer support officer

VFS Global

Officer &ndash; Operations (Submission Officer) Organization: VFS Global Services Pvt. Ltd. Designation: Officer &ndash; Operations Department: Operations Reports to: Deputy Manager &ndash; Operations Employment Type: Full-time, Contract Location: 128 East 32nd St New York, 10016 (Onsite)OverviewVFS Global is seeking a highly organized, detail‑oriented Officer &ndash; Operations (Submission Officer) to support visa application processing and overall center operations. This role is responsible for managing the full submission cycle, ensuring data accuracy, delivering excellent customer service, coordinating administrative tasks, and supporting senior staff and operational projects. This is a fast-paced, customer-facing role with opportunities for professional growth.Key ResponsibilitiesVisa &amp; Submission Operations<ul><li>Scrutinize and collect visa applications, ensuring completeness and accuracy.</li><li>Maintain organized records, databases, and submission documentation.</li><li>Perform timely and error-free data entry and application processing.</li><li>Manage passport logistics and coordinate handovers with consulates, applicants, or logistics partners.</li><li>Adhere strictly to SOPs, compliance requirements, and mandated turnaround times (TAT).</li><li>Respond to applicant inquiries via in‑person interaction, email, or phone.</li><li>Promote and deliver Value Added Services (VAS) and encourage customer feedback.</li></ul>Customer Service &amp; Front Office<ul><li>Provide professional and courteous support to applicants throughout the visa process.</li><li>Handle queries, complaints, and customer issues efficiently.</li><li>Ensure a positive experience and high satisfaction scores at the Visa Application Centre.</li></ul>Administrative &amp; Office Support<ul><li>Assist with event coordination, logistics, scheduling, and general office management.</li><li>Perform data entry, create documents using MS Office/Google Suite, and maintain accurate records.</li><li>Provide personal assistant support to senior staff when required.</li><li>Support internal operational projects, including WB Project tasks.</li></ul>Compliance, Safety &amp; Sustainability<ul><li>Handle cash and bank transactions (if assigned) with 100% accuracy.</li><li>Follow environmental, health, and safety guidelines.</li><li>Support organizational sustainability efforts.</li></ul>Key Performance Indicators (KPIs)<ul><li>Productivity and task completion accuracy</li><li>Customer satisfaction and reduced complaint rates</li><li>Compliance with TAT, SOPs, and training requirements</li><li>VAS conversion performance</li><li>Reduction of processing errors and strong internal certification scores</li><li>Reliable attendance and timely reporting</li></ul>Qualifications &amp; ExperienceEducation:<ul><li>Minimum: Currently pursuing graduation (12 years of formal education)</li><li>Preferred: Bachelor&rsquo;s degree or global equivalent</li></ul>Experience:<ul><li>Minimum 6 months in customer service</li><li>0&ndash;12 months in travel &amp; tourism preferred</li><li>Experience in administrative support, data entry, or event coordination is beneficial</li></ul>Skills &amp; CompetenciesTechnical Skills<ul><li>Basic computer knowledge; proficiency in MS Office and Google Suite</li><li>Strong customer service and communication skills</li><li>Good typing speed and high attention to detail</li><li>Ability to handle queries and complaints effectively</li><li>Process improvement mindset</li><li>Operations, project management, and B2C customer interaction skills</li></ul>Behavioral Competencies<ul><li>Quality and service orientation</li><li>Teamwork and collaboration</li><li>Problem-solving and results-driven mindset</li><li>Effective communication and networking</li><li>Leadership and accountability</li><li>Sensitivity to diversity and customer needs</li></ul>Additional Requirements<ul><li>Fluency in English and local language</li><li>Knowledge of an additional international language is an advantage</li></ul>Benefits<ul><li>Health, dental, vision &amp; life insurance</li><li>Paid Time Off (Annual &amp; Sick Leave)</li><li>Referral Bonus Program</li><li>Commute Benefits Program</li></ul>Schedule<ul><li>Onsite role</li><li>Monday&ndash;Friday</li><li>8‑hour shift (Overtime may be required)</li></ul>Job Types: Full-time, ContractPay: From $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Submission Officer - Visa Application Centre

Human Capital HR Solutions

Human Capital HR SolutionsLocation :KarachiJob descriptionCustomer Officer &ndash; Import &amp; Export Documentation / Customer CareLocation: Port Qasim, KarachiIndustry : Maritime and logistics (A Joint Venture between Dubai and Pakistan)Employment Type: Full-TimeQualification: Minimum BachelorsHuman capital HR Solutions, is looking for a Customer Officer to support its operations at Port Qasim. This role is ideal for individuals with strong communication skills who can effectively handle customer interactions and documentation related to import and export processes.Key Responsibilities:Handle customer queries and provide timely and professional responsesCoordinate with clients regarding import and export documentationEnsure accurate preparation and processing of required documentsMaintain clear and consistent communication with internal teams and customersProvide excellent customer service and resolve issues efficientlyKeep records of customer interactions and documentationRequirements:Strong verbal and written communication skillsCustomer-focused mindset with a professional attitudeBasic understanding of documentation processes (training can be provided)Ability to manage multiple tasks and meet deadlinesProficient in MS Office (Word, Excel, Outlook)1 to 2 years of experience in customer service or similar roleWhat We Offer:Opportunity to work in an international business environmentExposure to import and export documentation processesProfessional growth and learning opportunitiesCompetitive salary packageHow to Apply:Send your CV to: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: &ldquo;Customer Officer &ndash; Import &amp; Export Documentation / Customer Care&rdquo;Job Type: Full-timeWork Location: In personWork Location: In person

Customer Care Officer – Import & Export Documentation

Security Engineers, Inc

<div>Armed Security Officer-1st shift 
Armed Security Officer- 1st Shift
*Officer will share 2 locations (Brownsburg and Center Grove) *
Monday-Friday (9am-5pm) &amp; Saturday (9am-1pm)
$17.39-$18.50/Hr.
Role:
The Armed Security Officer maintains a safe environment for clients, employees, and visitors by enforcing security policies and procedures. This position requires carrying a firearm, exercising sound judgment, and responding to threats professionally. Officers conduct patrols, monitor surveillance and access control, respond to alarms and emergencies, maintain detailed logs, and coordinate with law enforcement when necessary. Strong alertness, integrity, customer service, and calmness under pressure are essential. Officers must be properly licensed, trained in firearm safety, and compliant with all regulations.
Minimum Qualifications:<ul><li>
Valid state Security Officer/Guard License (or ability to obtain).</li><li>
21+ years old.</li><li>
Must pass armed training and possess a valid pistol permit.</li><li>
Must be able to stand for extended period of time.</li><li>
Must have Customer Service Skills</li></ul>
Duties &amp; Responsibilities
Security Operations:<ul><li>
Conduct regular walking patrols to enhance safety and report concerns.</li><li>
Monitor facility access points; verify IDs and credentials.</li><li>
Enforce security procedures per Post Instructions.</li></ul>
Incident Response &amp; Reporting:<ul><li>
Respond promptly to alarms, emergencies, and incidents per protocol.</li><li>
Maintain accurate activity, observation, and incident logs.</li><li>
Complete routine tasks such as locking/unlocking doors, monitoring cameras, and managing security systems.</li></ul>
Customer Service &amp; Professionalism:<ul><li>
Assist visitors and employees and address concerns professionally.</li><li>
Enforce SEI and Client policies (e.g., smoking, loitering, parking).</li><li>
Maintain a clean, pressed uniform and professional appearance.</li></ul>
Required Skills &amp; Abilities
Minimum:<ul><li>
Ability to perform in fast-paced, potentially stressful environments.</li><li>
Availability to work weekends if needed.</li><li>
Strong situational awareness and curiosity.</li><li>
Ability to remain calm, problem-solve, and act effectively during critical situations.</li><li>
Basic computer skills; ability to use a tablet for reporting.</li></ul>
Preferred:<ul><li>
Experience with Microsoft Office Suite.</li></ul>
Physical Requirements With or Without reasonable accommodation
(subject to change based on client-specific needs): 
<ul><li>
Stand at least 1 hour without support or break.</li><li>
Sit at least 1 hour without break.</li><li>
Walk at least &frac12; mile without stopping.</li><li>
Climb at least 20 commercial stairs without stopping.</li></ul>
Education &amp; Experience
Minimum:<ul><li>
HS Diploma or equivalent.</li></ul>
Preferred:<ul><li>
1+ year of verifiable security, military, or law enforcement experience.</li></ul>
Note: Duties, qualifications, skills, and requirements listed are not exhaustive. Additional responsibilities may be assigned as business or client needs evolve.
Security Engineers, Inc. Indiana Security Company License: SG20800201</div>

Armed Security Officer-1st shift

Saint Luke's

<div><h1 class="jobSectionHeader">Job Description
</h1>Hedrick Medical Center is seeking a Security Officer to join our team. You will be required to know all aspects of security, including patrolling, approved security responses, and reporting incidents/issues according to department procedures.
We are proud to offer highly competitive salaries to our Security Officers based on education, certification, and experience. Starting hourly rate is $25.00
Shift: Saturday 8:00am-8:00pm, 4 hours float of a total of 16 hours per week.
Responsibilities:
<ul><li>Assists employees patients and visitors with parking needs controlling entrances and exits to parking lots
</li><li>Patrols hospital campus and reports safety security issues according to department procedures
</li><li>Provides personal escorts and other routine security services to employees patients and visitors
</li></ul>Requirements:
<ul><li>Must be 21 years old
</li><li>Valid Driver's License
</li><li>Private Officer Commission - Training provided
</li><li>Armed Private Officer Training - Training provided
</li></ul>We are looking for someone that is excited about working with people and has a positive attitude. The ideal candidate has strong customer service skills, willingness to work, is adaptable and eager to learn. This position will require you to work autonomously as well as with a team.
Why Saint Luke&rsquo;s?
We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:
<ul><li>Medical health plans
</li><li>Tuition reimbursement
</li><li>Leave of Absence, PTO, and various Welfare plans
</li><li>Retirement contributions
</li><li>Employee Assistance Program
</li></ul><h1 class="jobSectionHeader">Job Requirements
</h1>Applicable Experience:
Less than 1 year
Armed Private Officer - Various, Basic Life Support - American Heart Association or Red Cross, Driver's License - Various, Private Officer Commission - Various
<h1 class="jobSectionHeader">Job Details
</h1>Part Time
Evening (United States of America)</div>

Armed Security Officer, Part Time- Hedrick Memorial Hospital

Madison Square Mall

Enaara Facilities Management is seeking a proactive and detail-oriented Operations Officer for Madison Square Mall, Rawalpindi. The Operations Officer will be responsible for supporting day-to-day mall operations and ensuring the smooth functioning of facilities, maintenance activities, customer services, housekeeping, security coordination, and operational processes.The ideal candidate should possess strong coordination skills and the ability to manage multiple operational activities in a fast-paced environment.Male and Female candidates are both encouraged to apply.Key Responsibilities<ul><li>Monitor and support the daily operational activities of Madison Square Mall.</li><li>Coordinate with security, housekeeping, maintenance, customer service, and technical teams to ensure smooth operations.</li><li>Conduct regular inspections of common areas and facilities to ensure operational standards are maintained.</li><li>Identify operational issues and coordinate timely corrective actions.</li><li>Monitor contractor and vendor activities to ensure compliance with company standards and procedures.</li><li>Assist in implementing operational policies and standard operating procedures (SOPs).</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Handle and escalate tenant and customer concerns to relevant departments when required.</li><li>Ensure compliance with safety regulations and operational requirements.</li><li>Support management during events, emergencies, and special operational activities.</li><li>Maintain operational records, documentation, and reporting systems.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum Graduation degree preferred.</li><li>1-3 years of experience in operations, facilities management, retail operations, or commercial property management.</li><li>Experience in shopping malls or facilities management environments will be preferred.</li></ul>Required Skills<ul><li>Strong communication and coordination skills.</li><li>Excellent problem-solving and organizational abilities.</li><li>Ability to manage multiple tasks and priorities effectively.</li><li>Strong reporting and documentation skills.</li><li>Ability to work under pressure and handle operational challenges.</li><li>Professional attitude and teamwork capabilities.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Career growth and development opportunities.</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>Are you willing to work in the given salary slab?</li></ul>(Yes/No)<ul><li>Are you willing to work for 6 days a week in rotational shifts, morning - evening?</li><li>Are you willing to go through 2-3 rounds of interviews?</li><li>How much would you rate your communication skills?</li></ul>(1-10)Experience:<ul><li>Operations Officer: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Rawalpindi Gpo (Preferred)</li></ul>Work Location: In person

Mall Operations Officer (male only)

Anwar Khawaja Industries Pvt. Limited

Job Description: HR Compliance OfficerPosition: HR Compliance Officer Department: Human Resources Experience Required: 1&ndash;2 Years (Compliance) Job Type: Full-TimeJob SummaryWe are seeking a detail-oriented and proactive HR Compliance Officer to ensure the organization's HR practices comply with labor laws, company policies, customer compliance requirements, and ethical standards. The ideal candidate should have 1&ndash;2 years of experience in HR compliance, documentation, audits, and employee record management.Key Responsibilities<ul><li>Ensure compliance with labor laws, company policies, and customer code of conduct requirements.</li><li>Maintain and update employee records, HR files, and compliance documentation.</li><li>Assist in internal and external compliance audits.</li><li>Monitor attendance, working hours, leave records, and statutory compliance.</li><li>Prepare compliance reports and maintain audit-ready documentation.</li><li>Support implementation of HR policies and procedures.</li><li>Conduct employee awareness sessions on workplace policies and compliance standards.</li><li>Coordinate corrective actions and follow up on audit findings.</li><li>Ensure proper documentation related to recruitment, onboarding, contracts, and employee files.</li><li>Work closely with HR and management to improve compliance processes.</li><li>Handle confidential employee information with professionalism and integrity.</li></ul>Requirements<ul><li>Bachelor's degree in Human Resource Management, Business Administration, or a related field.</li><li>1&ndash;2 years of experience in HR Compliance, Social Compliance, or a similar role.</li><li>Good knowledge of Pakistan Labour Laws and compliance standards.</li><li>Familiarity with compliance audits and documentation.</li><li>Proficiency in MS Office (Excel, Word, and PowerPoint).</li><li>Strong communication, organizational, and problem-solving skills.</li><li>Ability to work independently and meet deadlines.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Professional growth and learning opportunities.</li><li>Supportive and collaborative work environment.</li><li>Career development within a growing organization.</li></ul>Work Location: In person

HR Compliance Officer

REEF GROUP | مجموعة ريف

<div>
 
 
 IT Support Officer | Reef Group
 
 
 
 
 
 
 
 Position Title:
 
 IT Support Officer
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a proactive and customer-focused
 
 IT Support Officer
 
 to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance.
 </li>
 <li>
 Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required.
 </li>
 <li>
 Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices.
 </li>
 <li>
 Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
 </li>
 <li>
 Install, update, and support Windows and macOS operating systems while maintaining system security and performance.
 </li>
 <li>
 Support wired and wireless network connectivity, VPN access, file sharing, and email services.
 </li>
 <li>
 Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
 </li>
 <li>
 Assist users with system usage, conduct basic training sessions, and prepare user guides when needed.
 </li>
 <li>
 Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support.
 </li>
 <li>
 Monitor and report on IT service requests, incident resolution, and support performance.
 </li>
 <li>
 Participate in IT disaster recovery and business continuity activities to minimize service interruptions.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 0&ndash;2 years of experience in IT Support, Help Desk, or Technical Support.
 </li>
 <li>
 Good knowledge of Windows and macOS operating systems.
 </li>
 <li>
 Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting
 </li>
 <li>
 Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN).
 </li>
 <li>
 Experience troubleshooting hardware, software, printers, and end-user devices.
 </li>
 <li>
 Familiarity with Microsoft 365 or Google Workspace administration.
 </li>
 <li>
 Strong problem-solving, communication, and customer service skills.
 </li>
 <li>
 Ability to prioritize tasks and work effectively under pressure.
 </li>
 <li>
 Fluency in Arabic with good English communication skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 ITIL Foundation Certification.
 </li>
 <li>
 CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.
 </li>
 <li>
 Experience using IT ticketing systems such as ServiceNow, ClickUp, or similar platforms.
 </li>
 <li>
 Knowledge of SLA management, incident management, and technical support best practices.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.
 
</div>

Technical Support Specialist

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