customer support officer

Haqeeq Marbles

Company Overview:Haqeeq Marbles has been a cornerstone of Pakistan&rsquo;s marble industry for over 35 years. What began as a small-scale venture has evolved into a leading provider of premium marble, granite, and installation solutions nationwide. At Haqeeq Marbles, we take pride in cultivating a supportive and performance-oriented work culture that empowers our team to thrive.Position: Customer Support OfficerWe are seeking a motivated and results-driven Customer Support Officer to join our dynamic team.Requirements:<ul><li>1-2 years Customer Support experience.</li><li>Having your own bike is a must.</li><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Officer (Male)

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 6 PM - 3 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development,OutlookQualificationBachelor&rsquo;s RequiredSalaryMarket CompetitiveJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer support Officer

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service is a must</li></ul>Timing : overnight or night shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support officer

Job Title: Customer Care Officer Location: Naya Nazimabad, Manghopir, Karachi Experience Required: Minimum 2 Years Qualification: Bachelor&rsquo;s / Graduation Degree Employment Type: Full-timeJob Description: We are looking for a dedicated and customer-oriented Customer Care Officer to join our team. The ideal candidate will play a key role in building positive relationships with customers by providing timely, empathetic, and effective support across various channels.Key Responsibilities:<ul><li>Assist customers with inquiries, complaints, and service-related questions.</li><li>Deliver accurate information about products and services.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Respond promptly to customer inquiries via phone, email, or in person.</li><li>Effectively acknowledge and resolve customer complaints in a timely manner.</li><li>Record and manage customer interactions, transactions, comments, and complaints.</li><li>Collaborate and communicate with internal departments to ensure customer needs are met.</li><li>Provide actionable feedback on the customer service process for improvement.</li><li>Ensure overall customer satisfaction and build lasting relationships.</li></ul>Required Skills and Abilities:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficient in using customer service software and basic computer applications.</li><li>Strong organizational skills and attention to detail.</li><li>Team player with a proactive approach to customer care.</li></ul>Why Join Us?<ul><li>Friendly and supportive work environment</li><li>Growth and development opportunities</li><li>Be part of a reputable organization located in a growing community</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer-Male

BIOSORIN (PRIVATE) LIMITED

<ul><li>Generate sales leads as per company-defined procedures.</li><li>Inform customer&rsquo;s regarding deals and promotions via electronic media.</li><li>Make price quotations, tender bids, offers, agreements, sales orders, and necessary documents.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Prepare surveys to collect feedback from customers.</li><li>Salary will be depend on your experience .</li><li>Salary will also increase after probation period.</li></ul>Qualification Required: BS Degree in Molecular Biology/Biotechnology/Microbiology.Experience Required: Fresh GraduatesKey skills and Requirements:<ul><li>IT skills (Word, Excel, PowerPoint, Outlook, E-mail drafting etc.)</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize and manage time effectively</li></ul>Job Types: Full-time, New-GradPay: From Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support Officer (Female- Biotechnologists/microbiologist)

E-Dental Mart

E-Dental Mart, Pakistan&rsquo;s largest online and retail marketplace for dental products, is looking for a Customer Services Officer (Female) to join our growing team.Responsibilities:<ul><li>Handle inbound and outbound calls professionally.</li><li>Assist customers with product inquiries, order placements, and complaints.</li><li>Maintain customer records and follow up on pending queries.</li><li>Coordinate with sales and store teams for smooth order processing.</li><li>Ensure excellent customer satisfaction through timely support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent (fresh graduates can also apply).</li><li>Strong communication &amp; interpersonal skills.</li><li>Proficiency in MS Office and basic computer handling.</li><li>Ability to manage multiple tasks efficiently.</li><li>Prior experience in customer service will be an advantage.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary package.</li><li>Professional growth opportunities.</li><li>Friendly and supportive work environment.</li><li>Annual Tours, Monthly Incentives</li></ul>To apply, send your CV at hr@edentalmart.comJob Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthExperience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Qanmos

Job SummaryWe are looking for an energetic and customer-focused Customer Support &amp; Sales Coordination Officer to join our team. This role involves handling customer inquiries, coordinating with sales and service teams, and ensuring an excellent customer experience from start to finish.ResponsibilitiesCustomer Communication &amp; Support<ul><li>Handle incoming calls, emails, and social media inquiries professionally and promptly.</li><li>Provide accurate information about our engineering services, solutions, and products.</li><li>Register customer complaints and coordinate with technical/service teams for timely resolution.</li></ul>Sales &amp; Service Coordination<ul><li>Support the sales team by forwarding qualified leads and assisting with proposals/quotations.</li><li>Follow up with clients on ongoing projects, service schedules, and order deliveries.</li><li>Document customer feedback and share with relevant departments for improvement.</li></ul>Client Relationship Management<ul><li>Build and maintain strong customer relationships to enhance satisfaction and loyalty.</li><li>Assist in client onboarding, explain procedures, policies, and services.</li><li>Track recurring customers and maintain a database of client interactions.</li></ul>Documentation &amp; Reporting<ul><li>Maintain records of customer inquiries, complaints, and resolutions.</li><li>Prepare daily/weekly reports on customer service activities for management.</li><li>Update all customer data in CRM/software systems.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (preferably in Business Administration, Marketing, or Engineering).</li><li>1&ndash;2 years of customer service experience (engineering, industrial solutions, or technical services preferred).</li><li>Fresh graduates with strong communication skills may also be considered.</li><li>Excellent communication (verbal &amp; written) and interpersonal skills.</li><li>Customer-oriented mindset with problem-solving ability.</li><li>Basic knowledge of engineering/technical products and services (training provided).</li><li>Proficiency in MS Office (Word, Excel, Outlook); CRM knowledge is a plus.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary: PKR 50,000 &ndash; 55,000 per month.</li><li>Dynamic and supportive work environment.</li><li>Opportunities to learn about engineering services and solutions.</li><li>Career growth and professional development.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

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