customer support officer

Walee Technologies

<p><b>Job Title:</b> Customer Support Officer<br/><b>Location:</b> (Islamabad , I9/2)<br/><b>Company:</b> Hakeem Easy Finance</p><p><b>About Us:</b><br/>Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.</p><p><b>Role Overview:</b><br/>We are looking for a <b>Customer Support Officer</b> to assist our customers via <b>chat, email, and call support</b>. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer queries through <b>chat, email, and calls</b> in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul><p><b>Requirements:</b></p><ul><li>Good <b>communication skills</b> (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of <b>MS Office</b> or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in <b>customer support</b> is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul><p><b>Why Join Us:</b></p><ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul><p>Pay: Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Support Officer

Think Higher Consultants

<p><b>Job Summary:</b><br/>We are looking for a <b>Senior Customer Support Officer</b> to provide high-quality service to clients and support daily administrative activities in a professional office environment. The role involves being the first point of contact for clients and ensuring smooth communication and coordination throughout the process.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet clients professionally and handle inquiries via phone, email, and in person</li><li>Provide accurate information regarding services and appointment procedures</li><li>Schedule, confirm, and manage client appointments</li><li>Follow up with clients regarding documents, payments, and application updates</li><li>Handle client concerns in a polite and professional manner</li><li>Maintain confidentiality of all client and company information</li></ul><p><b>Administrative Duties:</b></p><ul><li>Maintain and organize client records and documentation</li><li>Support consultants with case-related administrative work</li><li>Assist in preparing reports, data entry, and correspondence</li><li>Monitor office supplies and support daily operations</li><li>Coordinate with internal teams for smooth workflow</li><li>Ensure compliance with company policies</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;4 years of experience in customer service or administrative roles (experience in visa/immigration or service industry is a plus)</li><li>Strong English communication skills (spoken &amp; written)</li><li>Good interpersonal and organizational skills</li><li>Professional behavior, punctuality, and discipline</li><li>Basic computer skills</li><li>Ability to multitask and work under pressure</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Senior Customer Support Officer

The Content House

<ul><li>Respond to customer inquiries and complaints professionally via Whatsapp.</li><li>Maintain a high level of product/service knowledge to provide accurate information.</li><li>Log and track customer interactions in the CRM system.</li><li>Resolve issues efficiently or escalate complex cases to the relevant department.</li><li>Follow up with customers to ensure complete satisfaction.</li><li>Assist with basic administrative tasks such as data entry and filing.</li><li>Work collaboratively with the sales and operations teams to improve customer experience.</li></ul><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Support Officer (Female)

<p><b>Location: </b>Islamabad (On-site) I-9 Islamabad<br/><i>Hakeem Easy Finance is looking for a Jr. Recovery Officer to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!</i></p><p><b>Key Responsibilities:</b></p><p>1. Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.</p><p>2. Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.</p><p>3. Guide users through the mobile application and educate them on how to use the platform effectively.</p><p>4. Provide accurate, valid, and complete information by using the right methods and tools.</p><p>5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.</p><p>6. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.</p><p>7. Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.</p><p>8. Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.</p><p>9. Adhere to data protection and confidentiality guidelines when handling customer information.</p><p><b>Requirements:</b></p><ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.</li><li>Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul><p><b>Salary &amp; Benefits: </b>PKR 40,000/month ONLY</p><p>Job Type: Full-time (9AM to 6PM or 10AM to 7PM), Ramzan timings: 9AM to 4PM</p><p>Work Location: In person</p><p>Pay: Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Support (Recovery Officer)

Firm Tech Services

<p>We are looking for customer Support officer for uk based energy campaign</p><p><b>Location</b> : cantt Lahore</p><p>Share your cv on whatsapp <b>03000-25-1234</b> for the post of csr</p><p>Shift : evening shift 2pm till 10pm</p><p>Working days monday to Friday</p><p>Fresh and experienced both can apply for this role we will provide training</p><p><b>Education</b></p><p>Intermediate (preffered)</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs23,000.00 - Rs30,000.00 per month</p><p>Application Question(s):</p><ul><li>Share your cv on whatsapp 03000-25-1234 for the post of csr</li></ul><p>Work Location: In person</p>

Call Center Agents (Freshers)

Unique Track Pvt. LTD.

<p>A well reputed Private Company is looking for a position of Customer Support Officer at their office in Johar Town, Lahore.</p><p>Eligibility Requirements:<br/>Minimum Qualification: Inter<br/>Years of Experience: Fresh<br/>Salary Package: Basic + Commission</p><p><b>Basic Salary: PKR 30,000/- to PKR 40,000/-</b></p><p>Job Types: Full-time, Contract, Fresher<br/>Contract length: 12-24 months</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Slaes and Customer Support Officers

AGFA

<div><div>For the region Middle East Agfa HealthCare is currently looking for a <b>IT Customer Support Lead</b>.</div><br>
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Our focus is 100% on providing best-of-suite Enterprise Imaging solutions (PACS/ RIS) that enable secure, effective and sustainable imaging data management, to improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help our customers to achieve their clinical, operational and business strategies.</div><br>
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A Customer Support Lead executes on-site and remote customer facing support, across the full Agfa provided IT Enterprise Imaging solutions (PACS/ RIS/VNA) .It is essential to have a solid technical and application knowledge, whilst building a strong relationship with customers. Site ownership and management of problematic incidents are key to ensure full SLA compliance.</div><br>
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Job Duties &amp; Accountabilities:</b></div><br>
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<li>Develop and maintain customer service relationships</li>
<li>Executing regular customer site visits, managing active cases, providing feedback on recent high priority incidents, raising any systems concerns on site.</li>
<li>Ownership of site cases, troubleshooting issues through to resolution.</li>
<li>Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.</li>
<li>Attend all relevant meetings with a customer to review, capacity reports and end of life solutions and environments.</li>
<li>Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites</li>
<li>Provide root cause analysis and improvement recommendations for priority 1 and 2 Incidents.</li>
<li>Drive additional service requests working closely with customers to deliver optimal service.</li></ul><br>
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Profile description:</div>
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Technical:</b></div>
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<li>Tertiary qualifications in Engineering, Computer Science and/or IT (or) at least 3-4 years of relevant work experience.</li></ul><br>
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Experience:</b></div><br>
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General</b></div>
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<li>Minimum 3-4 years of experience providing technical support to clients with complex, multiple-platform software environment (within healthcare).</li>
<li>Strong knowledge of operating systems including Linux and Windows</li>
<li>Knowledge of VMware and networking.</li>
<li>Understanding of security patching across operating system and application levels.</li>
<li>Knowledge of DICOM, HL7 and hospital workflows (preferred).</li>
<li>Experience with databases (SQL/Oracle) (preferred).</li>
<li>Experience with storage solutions (preferred).</li>
<li>Experience of working within an ITIL disciplined environment.</li></ul><br>
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Specific Skills:</b></div><br>
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<li>Strong interpersonal skills and customer service focus.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Positive attitude, proactive, self-starter, both action and results oriented.</li>
<li>Well-developed analytical, diagnostic and problem resolution skills.</li>
<li>A strong team player, maintaining a high level of quality in a challenging environment.</li>
<li>Continuous learning orientation; keeping aware of new and emerging technologies.</li></ul><br>
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Location: Saudi Arabia, Egypt or Dubai
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We offer:</div>
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We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!</div></div><p></p>

IT Customer Support Lead

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