customer support officer

Halal Ad

<p>&middot; Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</p><p>&middot; Resolve customer issues, complaints, and questions with efficiency and empathy.</p><p>&middot; Provide accurate information about our products and services.</p><p>&middot; Maintain detailed and accurate records of customer interactions.</p><p>&middot; Escalate complex issues to the relevant department when necessary.</p><p>&middot; Strive to achieve high levels of customer satisfaction.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Support Officer

ADIB - Abu Dhabi Islamic Bank

<div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Role: Customer Services Support Officer</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Location: Dubai</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Role Purpose: Deliver Excellent customer service in accordance with agreed standards</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Accountabilities of the role:</b></span></div><div><span style="font-size: 11px;">Opening and closing applicant on time.</span></div><div><span style="font-size: 11px;">Ensure proper implementation and follow up with timely.</span></div><div><span style="font-size: 11px;">Prepare finance applications and obtain necessary approvals.</span></div><div><span style="font-size: 11px;">Performed efficient troubleshooting of issues.</span></div><div><span style="font-size: 11px;">Ensure TAT is adhered to and where possible exceed customer expectations</span></div><div><span style="font-size: 11px;">Co-ordinate and liaise with other departments in a professional manner</span></div><div><span style="font-size: 11px;">Participate in regular review and development meeting with key stakeholders</span></div><div><span style="font-size: 11px;">Prepare and provide monthly report</span></div><div><span style="font-size: 11px;">Keeping a record and details of actions taken</span></div><div><span style="font-size: 11px;">Supporting customer service agents</span></div><div><span style="font-size: 11px;">Provides technical help to colleagues if required.</span></div><div><span style="font-size: 11px;">Ensure compliance with bank policies</span></div><div><span style="font-size: 11px;">Perform other task specified by management.</span></div><div><span style="font-size: 11px;">Ensure customer queries are resolved with agreed TAT</span></div><div><span style="font-size: 11px;">Positive customer feedback</span></div><div><span style="font-size: 11px;">Deliver professionalism when dealing other departments</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Specialist Skills / Technical Knowledge Required for this role:</b></span></div><div><span style="font-size: 11px;">Display flexibility in dealing with other team members</span></div><div><span style="font-size: 11px;">Good data processing skills</span></div><div><span style="font-size: 11px;">Good problem-solving skills</span></div><div><span style="font-size: 11px;">Excellent communication skills</span></div><div><span style="font-size: 11px;">Excellent Decision-making skills</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Previous experience required (if any):</span></div><div><span style="font-size: 11px;">Previous banking experience in similar role</span></div><div><span style="font-size: 11px;">Knowledge of regulated financial services and banking industries</span></div><div><span style="font-size: 11px;">Detailed understanding of asset product</span></div><div><span style="font-size: 11px;">In depth understanding of the internal process, procedures and internal systems</span></div><div><span style="font-size: 11px;">This position is for UAE Nationals only</span></div>

Customer Services Support Officer

ADIB - Abu Dhabi Islamic...

<b>Role</b>: <br><br>Customer Services Support Officer                           Location: DubaiRole Purpose: Deliver Excellent customer service in accordance with agreed standards Key Accountabilities of the role:   Opening and closing applicant on time. Ensure proper implementation and follow up with timely. Prepare finance applications and obtain necessary approvals. Performed efficient troubleshooting of issues. Ensure TAT is adhered to and where possible exceed customer expectations Co-ordinate and liaise with other departments in a professional manner Participate in regular review and development meeting with key stakeholders Prepare and provide monthly report Keeping a record and details of actions taken Supporting customer service agents Provides technical help to colleagues if required. Ensure compliance with bank policies Perform other task specified by management.  Ensure customer queries are resolved with agreed TAT Positive customer feedback  Deliver professionalism when dealing other departments  Specialist Skills / Technical Knowledge Required for this role: Display flexibility in dealing with other team members Good data processing skills Good problem-solving skills Excellent communication skills Excellent Decision-making skills Previous experience required (if any):  Previous banking experience in similar role Knowledge of regulated financial services and banking industries Detailed understanding of asset product  In depth understanding of the internal process, procedures and internal systems This position is for UAE Nationals only

<div>
 <br/>
 <br/>
 <strong>
  Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Dubai
  <br/>
  <br/>
 </strong>
 <strong>
  Role Purpose:
 </strong>
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 <br/>
 <br/>
 <strong>
  Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opening and closing applicant on time.
  </li>
  <li>
   Ensure proper implementation and follow up with timely.
  </li>
  <li>
   Prepare finance applications and obtain necessary approvals.
  </li>
  <li>
   Performed efficient troubleshooting of issues.
  </li>
  <li>
   Ensure TAT is adhered to and where possible exceed customer expectations
  </li>
  <li>
   Co-ordinate and liaise with other departments in a professional manner
  </li>
  <li>
   Participate in regular review and development meeting with key stakeholders
  </li>
  <li>
   Prepare and provide monthly report
  </li>
  <li>
   Keeping a record and details of actions taken
  </li>
  <li>
   Supporting customer service agents
  </li>
  <li>
   Provides technical help to colleagues if required.
  </li>
  <li>
   Ensure compliance with bank policies
  </li>
  <li>
   Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  </li>
  <li>
   Ensure customer queries are resolved with agreed TAT
  </li>
  <li>
   Positive customer feedback&nbsp;
  </li>
  <li>
   Deliver professionalism when dealing other departments&nbsp;
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Specialist Skills / Technical Knowledge Required for this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display flexibility in dealing with other team members
  </li>
  <li>
   Good data processing skills
  </li>
  <li>
   Good problem-solving skills
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Excellent Decision-making skills
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Previous experience required (if any):&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous banking experience in similar role
  </li>
  <li>
   Knowledge of regulated financial services and banking industries
  </li>
  <li>
   Detailed understanding of asset product&nbsp;
  </li>
  <li>
   In depth understanding of the internal process, procedures and internal systems
  </li>
  <li>
   <strong>
    This position is for UAE Nationals only
    <br/>
   </strong>
   &nbsp;
  </li>
 </ul>
</div>


ABANA ENTERPRISES GROUP CO

<div><p><b>ABANA Enterprises Group </b>is looking for a dedicated Customer Care Officer to join our team.<br>
The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA&rsquo;s customers&rsquo; needs, meeting their expectations, and ensuring overall satisfaction.</p><p>
Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction.</p><p></p><p><b>
Duties/Core Responsibilities:
</b></p><ul><li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.
</li><li>Handle and resolve customer complaints with a high level of professionalism and empathy.
</li><li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.
</li><li>Identify and assess customer needs to ensure a high level of satisfaction.
</li><li>Provide accurate information about products and services, and address any issues customers may encounter.
</li><li>Adhere to communication procedures, guidelines, and company policies.
</li><li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.
</li><li>Proactively suggest improvements to enhance customer service processes and systems.
</li><li>Escalate unresolved issues to the appropriate department or supervisor when necessary.
</li></ul><p><b>Requirements</b></p><p><b>
Education and Training:</b></p><ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration or related field.</li></ul><p></p><p><b>
Experience</b></p><ul><li>
0-2 years of working experience in related field.</li></ul><p></p><p><b>
Skills and Attributes</b></p><ul>
<li>Strong verbal and written communication skills in English</li>
<li>Proficient in MS Office applications.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks.</li>
<li>Problem-solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem.</li></ul></div>

Customer Care Officer

Abu Dhabi Islamic Bank - Egypt

<div>
 <p>
  <strong>
   Job Accountabilities:
  </strong>
 </p>
 <ol>
  <li>
   Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
  </li>
  <li>
   Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
  </li>
  <li>
   Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
  </li>
  <li>
   Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
  </li>
  <li>
   Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
  </li>
  <li>
   Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
  </li>
  <li>
   Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
  </li>
  <li>
   Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
  </li>
 </ol>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Management, or related field.
  </li>
  <li>
   Officer: 0&ndash;2 years of experience in call center.
  </li>
  <li>
   Senior Officer: 2&ndash;4 years of experience in call center.
  </li>
 </ul>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Excellent problem-solving and decision-making skills.
  </li>
  <li>
   Excellent organizational and time-management skills.
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Good knowledge of call center software and systems.
  </li>
  <li>
   Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  </li>
 </ul>
</div>


Call Center Agent (outsource)

PARFUMERY

<p><b>About Us:</b></p><p>PARFUMERY is a fragrance experience brand specializing in <b>custom perfume experiences</b>. We offer <b>bespoke scent creations, premium gifting solutions, and immersive olfactory experiences</b> for both individual and corporate clients. As we expand, we are looking for a <b>highly organized and proactive Administrative Officer</b> to manage our daily operations, supplier coordination, financial documentation, and customer support.</p><p><b>Key Responsibilities:</b></p><p><b>Operations &amp; Logistics:</b></p><ul><li>Coordinate with <b>suppliers, design teams, and production</b> to ensure smooth workflow.</li><li><b>Book courier services</b> for both local and international orders and <b>track deliveries</b>.</li><li>Oversee <b>diffuser rental tracking, monthly refills, invoicing, and payment follow-ups</b>.</li></ul><p><b>Customer &amp; Administrative Support:</b></p><ul><li>Respond promptly and <b>professionally to customer inquiries</b>, ensuring concerns are resolved efficiently.</li><li>Maintain <b>accurate office records, including operational reports, order data, and expense tracking</b>.</li><li><b>Manage CEO&rsquo;s calendar, schedule meetings, and assist with ad-hoc administrative tasks.</b></li></ul><p><b>Finance &amp; Inventory Management:</b></p><ul><li>Prepare <b>invoices, estimates, and financial records in QuickBooks</b>.</li><li>Track <b>office expenses, payments, and collaborate with the accounts team for quarterly reconciliations</b>.</li><li>Maintain <b>Statements of Account (SOA)</b> and follow up on <b>customer and supplier payments</b>.</li><li><b>Oversee inventory levels</b>, ensuring timely stock updates and coordination with the web team.</li></ul><p><b>HR &amp; Payroll Support:</b></p><ul><li>Assist in HR functions including <b>payroll processing, preparing employee payslips, tracking attendance, and managing leave applications</b>.</li></ul><p><b>Qualifications &amp; Skills Required:</b></p><p><b>Proficiency in QuickBooks</b>, MS Office, and Excel.<br/>Strong <b>organizational and multitasking</b> skills.<br/>Experience in <b>supplier coordination, logistics, and finance administration</b>.<br/>Ability to handle <b>customer interactions professionally and efficiently</b>.<br/>Background in <b>HR tasks, payroll management, and general office administration</b>.</p><p>Important: Candidates not responding to questions or providing incomplete answers will automatically be rejected.</p><p><b>Preferred: Male Candidates</b></p><p>Job Type: Full-time</p><p>Pay: From AED3,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience using QuickBooks (or any other software) for invoicing, financial record-keeping, and account reconciliation</li><li>Have you managed inventory tracking, stock levels, or coordinated with suppliers for orders and deliveries?</li><li>If selected, how soon can you join?</li><li>How many years of prior work experience in the UAE?</li><li>What is your current visa status in the UAE?</li><li>Are you comfortable working from the office in Dubai and occasionally staying late when needed?</li><li>Scenario:</li></ul><p>You are responsible for maintaining the stock sheet for perfume ingredients. The production team informs you that one key fragrance ingredient is running low, but when you check your records, the sheet says there should be plenty of stock left.</p><p>Question:</p><p>What steps would you take to resolve this discrepancy?<br/>How would you prevent this from happening again?</p><ul><li>Scenario:</li></ul><p>You send a payment reminder email to a corporate client who owes AED 15,000 for a large order. The client replies that they already paid last week and attaches a bank transfer receipt. However, your records do not show the payment.</p><p>Question:</p><p>What steps would you take to verify the payment?<br/>If the payment is missing, how would you handle it with the client?</p><ul><li>How many years of experience do you have in:</li></ul><p>administrative support,<br/>customer service,<br/>office management.</p><ul><li>Which languages do you speak and what is your proficiency level for speaking and writing in each?</li><li>Scenario:</li></ul><p>A customer places an order for 50 custom-designed perfume bottles for an event. The production team informs you that only 40 bottles are available, and restocking will take 7 days. The event is in 5 days, and the customer has already paid in full.</p><p>Question:</p><p>What steps would you take to handle this situation?<br/>How would you communicate this issue to the customer and the manager?</p>

Administrator

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