customer support professional

Pakpace

We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide appropriate solutions</li><li>Handle complaints and escalate complex issues to the relevant department when necessary</li><li>Maintain detailed records of customer interactions and transactions</li><li>Follow up with customers to ensure issue resolution</li><li>Provide product and service information to customers</li><li>Meet performance targets such as response time and customer satisfaction ratings</li><li>Maintain a positive and empathetic attitude toward customers at all times</li></ul>Requirements:<ul><li>Proven experience in customer service or a similar role (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>High school diploma or Bachelor&rsquo;s degree (preferred)</li></ul>Skills:<ul><li>Communication skills</li><li>Active listening</li><li>Patience and empathy</li><li>Time management</li><li>Conflict resolution</li><li>Teamwork</li></ul>Job Type: Full-timeWork Location: In personPay: Rs20,000.00 - Rs30,000.00 per hourWork Location: In person

Customer Support

IBEX Global

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What&rsquo;s on Your Plate?
 
 
 
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 Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
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 Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
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 Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
 </li>
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 Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
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 Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
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 Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
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 Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.
 
 
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 </ul>
 
 What Did We Order?
 
 
 
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 Experience working in delivery, operations, or rider checks is a plus.
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 Valid motorbike license in the UAE is required.
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 Able to speak clearly and deal with people in a polite and professional way.
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 Can handle difficult situations calmly and help solve problems on-ground.
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 Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
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 Capable of supporting on-ground operations during peak hours.
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 Responsible and careful when doing checks and following company rules.
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 Knows basic safety and hygiene rules (good to have, but not a must).
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 Ready to work shifts, weekends, and outside in all weather.
 </li>
 </ul>
</div>

Rider Quality Support

Marriott International

<div>Additional Information 
Job Number26033872 
Job CategoryFood and Beverage &amp; Culinary 
LocationJW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

F&B Support Expert

TALEMIA التعليمية

<div>
 <ul>
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 تقديم الدعم الإداري للبرامج والمشاريع الحالية والجديدة في مجال صياغة السياسات والإجراءات والنماذج والكتيبات والعروض التقديمية وغيرها.
 </li>
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 تنفيذ المهام وفق توجيهات المدير بما تمليه السياسات والإجراءات التي تشمل ولا تنحصر بالتالي ضمن طيف مسؤوليات الإداري الأول:
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 صياغة المذكرات وتحري أقصى درجات التدقيق بالتفاصيل المتعلقة بمقاييس المخاطبة المتبعة في المدينة في من: الرقم المرجعي، والتاريخ، والشعار، والهوامش، واستخدام المصطلحات المناسبة للجمهور المستهدف.
 </li>
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 جدولة المواعيد والاجتماعات والأنشطة بشكل مبادر ودقيق
 
 
 وعمل الترتيبات اللازمة للاجتماعات والأنشطة قبل الموعد المحدد لها
 </li>
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 حضور وتحرير محضر الاجتماع الذي يتم التكليف به خلال فترة زمنية معقولة بالنظر للمهام المعلقة والأولويات.
 </li>
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 استقبال العملاء الداخليين والخارجيين واتخاذ الإجراءات الواجب اتخاذها وفق كل حالة.
 </li>
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 استقبال المكالمات الواردة للقسم وإحالتها إلى المدير أو للموظف المعني في القسم أو التعامل معها شخصياً وفق كل حالة.
 </li>
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 استلام وفتح البريد التقليدي والإلكتروني بشكل متكرر خلال اليوم لتسليمها للمدير أو إلى الأشخاص المعنيين أو التعامل شخصيا معها.
 </li>
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 الرد على الطلبات والاستفسارات الروتينية الواردة بشكل صحيح خلال 24 ساعة من تسلمها.
 </li>
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 القيام بمجموعة واسعة من الأعمال السكرتارية بما في ذلك القيام بمهام الطباعة والمراسلات وتحرير التقارير والاتفاقيات والعقود أو الوثائق أخرى وحفظها وتحديثها وفق توجيهات المدير.
 </li>
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 المساعدة في عمليات التخطيط الخاصة بالقسم و يتضمن ذلك وضع ومراجعة الأهداف وفق نطاق الخدمات المقدمة.
 </li>
 <li>
 القيام بترجمة الوثائق والكتيبات والنماذج من اللغة العربية إلى اللغة الإنجليزية والعكس وفق توجيهات المدير ومراجعة وتدقيق الترجمة التي يقوم بها الموظفين (إن اتقن).
 </li>
 <li>
 جمع المعلومات من المصادر المعنية واللازمة لإعداد التقارير الأسبوعية / الشهرية / الربع سنوية، وكذلك اللازمة لعمل الإحصائيات، ومؤشرات الجودة مع التأكد من اطلاع المدير والمتابعة المستمرة لمراجعتها.
 </li>
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 المساعدة في المشاريع التي يشرع بها القسم أو الفريق مثل الدورات التدريبية وعمل الكتيبات وتثقيف الموظفين والمستفيدين، وتنظيم مختلف الأنشطة.
 </li>
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 تقديم المساعدة والدعم لموظفي القسم في ما يتعلق بالأمور الإدارية.
 </li>
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 الرد على الهاتف بطريقة مهنية وفوريةوالاستجابة للرسائل الصوتية وتحويل المكالمات لاصحابها باساليب احترافية.
 </li>
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 إيصال الرسائل الواردة للمكتب للأشخاص المعنيين بطريقة مناسبة وفورية.
 </li>
 <li>
 المشاركة في الأنشطة التي تساهم في النمو والتطور المهني
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 الخبرة والمؤهلات المطلوبة
 
 
 
 
 
 <ul>
 <li>
 
 المؤهل التعليمي
 
 </li>
 </ul>
 
 درجة البكالوريوس
 
 
 
 
 <ul>
 <li>
 
 سنوات الخبرة
 
 </li>
 </ul>
 
 خمس سنوات في المجال.
 
</div>

أخصائي دعم

NICE ONE

<div>Join Nice One as a Customer Service Representative to deliver exceptional support and help strengthen customer relationships. This role is open to all candidates and supports diversity and inclusion. The ideal candidate is empathetic, patient, and solution-oriented, able to communicate clearly and represent the company professionally.<h2 class="jobSectionHeader">
Primary Responsibilities &ndash; Provide outstanding customer support and ensure positive experiences</h2><ul><li>
Respond to customer inquiries via phone, email, chat, and in-app messaging in a timely and professional manner.</li><li>
Troubleshoot customer issues by identifying root causes, offering appropriate solutions, and following up to ensure resolution.</li><li>
Process orders, returns, refunds, and escalations accurately, maintaining detailed records in the company CRM or support system.</li><li>
Coordinate with internal teams (operations, logistics, and sales) to resolve complex customer matters and improve service delivery.</li><li>
Meet or exceed individual performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>
Maintain a professional and empathetic tone in all customer interactions, representing Nice One's values and standards.</li><li>
Collect customer feedback and report recurring issues and improvement opportunities to the team lead.</li></ul><h3 class="jobSectionHeader">
Qualifications and Skills &ndash; Effective communication and problem-solving for customer success</h3><ul><li>
High school diploma or equivalent; additional education in customer service, communication, or related fields is a plus.</li><li>
Previous experience in customer service, call center, retail, or other customer-facing roles preferred; motivated beginners are welcome.</li><li>
Excellent verbal and written communication skills in Arabic; proficiency in English is an advantage.</li><li>
Comfortable using CRM systems, helpdesk software, and standard office applications to log interactions and track issues.</li><li>
Strong problem-solving skills, attention to detail, and the ability to prioritize tasks under pressure.</li><li>
Customer-focused, patient, and able to remain calm and professional with challenging situations.</li></ul><h4 class="jobSectionHeader">
Personal Attributes &ndash; Professionalism, initiative, and teamwork</h4><ul><li>
Empathetic and approachable, with a genuine desire to help customers succeed.</li><li>
Self-motivated, reliable, and able to work independently while collaborating with colleagues as needed.</li><li>
Organized and punctual, with strong follow-through and accurate record keeping.</li><li>
Adaptable to changing priorities and open to learning new systems and processes.</li><li>
Respectful and professional in all interactions, contributing to a positive company image.</li></ul><h5 class="jobSectionHeader">
Benefits and Work Conditions &ndash; Competitive compensation and development opportunities</h5><ul><li>
Competitive base salary with performance-based incentives and recognition programs.</li><li>
Flexible shifts and options for remote or hybrid work depending on the role and location.</li><li>
Comprehensive training on products, customer service best practices, and company tools provided at no cost.</li><li>
Opportunities for career growth within Nice One based on performance and professional development.</li><li>
An inclusive workplace that values diversity and equal opportunity for all applicants.</li></ul><h6 class="jobSectionHeader">
How to Apply &ndash; Become part of our customer support team</h6>
If you are a customer-focused professional or an ambitious individual seeking to start a career in customer service, submit your CV through our online recruitment portal. Please include your city of residence and availability. We welcome applicants from all backgrounds and look forward to reviewing your application.</div>

Customer Service Representative

Johnson Controls

<div>What will you do
As a member of the Technical Support Team, you will work on projects across the UAE, Kuwait, Qatar and the wider MEA region to support departmental and project objectives. You will apply training on JCI Engineered Systems, use standard Johnson Controls development tools, and build strong partnerships with customers throughout the project lifecycle. You will ensure correct equipment selection, validate design assumptions, and contribute to high‑quality technical and commercial project development.
How you will do it<ul><li>
Lead or support the detailed development of assigned projects.</li><li>
Validate assumptions made during solution design and prepare detailed cost estimates and scopes of work in cooperation with Field Sales.</li><li>
Review project specifications, understand system concepts, and ensure compliance with customer requirements.</li><li>
Select HVAC equipment (AHUs, FCUs, CRAC, Ecology units, Fans, Chillers) and apply it effectively according to RFQs.</li><li>
Understand competitive products and position JCI solutions advantageously by developing alternatives and optional offers.</li><li>
Prepare customer-facing documents such as quotations, technical submittals, presentations, and compliance statements.</li><li>
Perform engineering or commercial analyses to quantify cost savings and customer benefits; support benchmarking activities.</li><li>
Participate in cross-functional teams and, when required, travel internationally to support local teams and customer discussions.</li><li>
Collect data at customer facilities to support solution design and provide post-contract design review support.</li><li>
Assist in presentations to technical buyers.</li><li>
Stay current with relevant engineering standards, practices, and professional certifications.</li><li>
Engage in professional organizations and pursue relevant licenses (e.g., Professional Engineer).</li></ul>
What we look for<ul><li>
Ability to understand and respond to customer expectations with urgency and professionalism.</li><li>
Initiative, execution discipline, and innovation in developing designs or solutions requiring creative thinking.</li><li>
Ability to set goals aligned with company objectives and adapt plans to changing environments.</li><li>
Strong cooperation skills across internal teams and external partners.</li><li>
Accountability for decisions and outcomes, even when not all elements are under direct control.</li></ul>
Required<ul><li>
Bachelor&rsquo;s degree in Mechanical Engineering; specialization in AC &amp; Refrigeration is an advantage.</li><li>
Must be a UAE national with a family book.</li><li>
Minimum three years of experience in HVAC application/estimation (equipment selection, costing, technical submittals).</li><li>
Entry-level function-specific licenses or certifications preferred (e.g., Professional Engineer, Energy/Carbon Certifier, BREEAM, LEED).</li><li>
Effective teamwork and demonstrated leadership potential.</li><li>
Developing business analysis capabilities.</li></ul>
Preferred<ul><li>
Demonstrated professional expertise in HVAC systems, including AHUs and Chillers.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to support team success and enable collaboration.</li><li>
Customer focus and results-driven mindset.</li></ul></div>

Emirati Project Development Engineer - HVAC

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