customer support professional

Mikrotek Machines Ltd.

<p><b>Key Roles and Responsibilities:</b><br/><b>1. Customer Interaction and Communication</b></p><ul><li>Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner.</li><li>Listen actively to customer concerns, demonstrate empathy, and ensure timely resolution.</li><li>Maintain a positive and professional tone across all customer interactions.</li></ul><p><b>2. Query Resolution and Complaint Handling</b></p><ul><li>Understand customer needs and provide accurate information or suitable solutions.</li><li>Record, track, and follow up on customer complaints to ensure closure within defined timelines.</li><li>Escalate complex issues to higher authorities or relevant departments where necessary.</li><li>Ensure that all customer queries are resolved in compliance with company policies.</li></ul><p><b>3. Product and Service Knowledge</b></p><ul><li>Acquire and maintain in-depth knowledge of company products, services, processes, and policies.</li><li>Provide customers with accurate information, guidance, and product usage support.</li><li>Stay updated with product changes, new launches, and promotional activities.</li></ul><p><b>4. Documentation and Reporting</b></p><ul><li>Maintain detailed and accurate records of customer interactions in the CRM or ticketing system.</li><li>Prepare periodic reports on customer feedback, common issues, and service metrics.</li><li>Ensure confidentiality and data protection in handling customer information.</li></ul><p><b>5. Performance and Quality Management</b></p><ul><li>Achieve individual and team performance targets including response time, resolution rate, and customer satisfaction scores.</li><li>Adhere to quality standards, communication scripts, and service protocols.</li><li>Participate in ongoing training and development programs to enhance product knowledge and service skills.</li></ul><p><b>6. Team Coordination and Collaboration</b></p><ul><li>Coordinate with internal departments such as Sales, Technical Support, and Logistics to ensure smooth resolution of customer issues.</li><li>Provide feedback and insights from customer interactions to improve products and processes.</li><li>Support team members in achieving collective goals and maintaining a positive work environment.</li></ul><p><b>7. Customer Relationship Management</b></p><ul><li>Build and maintain long-term relationships with customers through consistent service excellence.</li><li>Promote customer loyalty by ensuring a positive experience at every touchpoint.</li><li>Collect and report customer feedback to aid continuous improvement initiatives.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to &#8377;25,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

customer Support

Apex Fulfilment

<p><b>Job Description:</b></p><p>Apex Fulfilment is seeking a Customer Support Representative to join our dedicated team. You will play a crucial role in ensuring our customers receive top-notch support for their logistics needs.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer queries through phone and chat.</li><li>Call customers for confirmation of every new order.</li><li>Address and resolve customer complaints effectively and efficiently.</li><li>Maintain accurate records of all customer interactions.</li><li>Prepare daily and weekly reports on customer service progress.</li><li>Collaborate with team members to improve the overall customer experience.</li></ul><p><b>Qualifications:</b></p><ul><li>Strong communication skills in English and Urdu.</li><li>Previous experience in customer service is preferred.</li><li>Excellent problem-solving skills and a friendly demeanor.</li><li>Ability to thrive in a fast-paced environment.</li><li>Join our team and help us provide exceptional support to our customers!</li></ul><ul><li><b>Timings:</b> 11 AM &ndash; 8 PM</li><li><b>Days:</b> Monday&ndash;Saturday</li><li><b>Location:</b> Gulistan-e-Johar, Karachi (On-site)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 per month</p><p>Application Deadline: 15/10/2025</p>

Customer Support

Hiring Talent

<p>Hiring Customer Support Agent for a Canadian based Company in Karachi.</p><p><b>Job Type:</b> Full-time, onsite</p><p><b>Timings</b>: 6 pm to 2 am</p><p><b>Experience:</b> 3 to 4 years</p><p><b>Location:</b> PECHS</p><p><b>Key Responsibilites:</b></p><ul><li>Make outbound calls to international clients regarding overdue payments and pending invoices.</li><li>Maintain polite, consistent, and effective communication with customers to ensure positive relationships.</li><li>Keep detailed records of all calls, commitments, and recovery outcomes.</li><li>Follow up regularly with customers who have made partial payments or promised payments.</li><li>Coordinate with the accounts and billing team to verify payment receipts and reconcile balances.</li><li>Generate daily and weekly call and recovery status reports.</li></ul><p>The ideal candidate should possess excellent English communication skills.</p><p>Interested candidates may apply.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you comfortable working onsite from 6 pm to 2 am ?</li></ul><p>Experience:</p><ul><li>customer support: 3 years (Preferred)</li><li>accounts receivable: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English fluently (Preferred)</li></ul><p>Work Location: In person</p>

V-Edge Software Labs

<p><b>Role: Customer Support - Supervisor</b></p><p><b>JOB DESCRIPTION:</b></p><ul><li><b>Education:</b> Diploma / Any degree.</li><li><b>Experience:</b> <b>3-5 years</b> of experience in <b>Customer Support, Logistics or A Related Field.</b></li></ul><p><b>Required Characteristics:</b></p><p>1. Proficiency in <b>Oracle software &amp; Order Management Systems.</b><br/>2. Proficiency in <b>Microsoft 365 application including Word, Excel, PowerPoint &amp; Outlook. </b><br/>3. Ability to <b>prioritize tasks and manage multiple deadlines.</b><br/>4. Good in communication skills.</p><p><b>RESPONSIBILITIES:</b></p><p>1. Identify and <b>resolve issues related to orders, invoices, and shipments.</b><br/>2. Collaborate with logistics and warehouse teams to ensure smooth order fulfilment.<br/>3. Communicate with customers and internal teams regarding order status and issues.<br/>4. Coordinate <b>invoices and shipments with account managers, internal departments, and customers.</b><br/>5. Ensure accurate documentation and timely order fulfilment.</p><p>Job Type: Full-time</p><p>Pay: Up to &#8377;30,000.00 per month</p><p>Work Location: In person</p>

Activepieces

<div><h1 class="jobSectionHeader"><b>Job Title: Enterprise Customer Support Specialist</b></h1><p><b>
Location:</b> Remote</p><h2 class="jobSectionHeader"><b><br>
About the Role</b></h2><p>
We&rsquo;re looking for a proactive, empathetic, and technically strong Enterprise Customer Support Specialist to help our enterprise customers succeed with automation. You&rsquo;ll guide onboarding, solve technical issues, and make sure customers get real value from Activepieces. This role focuses on trust, adoption, and long-term success.</p><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h2><ul><li><p>
Serve as the primary support contact for enterprise customers</p></li><li><p>
Troubleshoot complex automation and platform issues</p></li><li><p>
Document solutions and build knowledge base content</p></li><li><p>
Identify adoption blockers early and support retention</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Need</b></h2><ul><li><p>
3+ years in customer or technical support (SaaS preferred)</p></li><li><p>
Strong technical understanding of Automation Software
</p></li><li><p>Excellent communication and problem-solving skills</p></li><li><p>
Experience working with enterprise accounts</p></li><li><p>
Comfortable with async work in a fast-moving startup</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Why Join Us</b></h2><ul><li><p>
Small team with high ownership and visible impac</p></li><li><p>
Remote-first, async, flexible culture</p></li><li><p>
Help businesses automate what matters most</p></li></ul></div>

Enterprise Customer Support

ASK Development pvt Limited

<p><b>Job description</b></p><p>A Reputed Telecom company required a Customer Care Representor ( Premium ).</p><p>Who will deal Inbound call system of Customer services.</p><p>Job Responsibilities:</p><p>To handle and respond to customer calls.</p><p>To provide online support to the customer regarding the services.</p><p>Follow up with Operations team for fault rectifications exceeding 48 hours</p><p>Create / close Network Trouble Ticket</p><p>Keep faults' record for respective regions</p><p>Execute special tasks assigned during duty.</p><p>Position: Customer Services Representor ( Premium )</p><p>Qualification: inter/ Bachelors</p><p>Experience: fresher / 1 year in call center with UK base campaign</p><p>Salary : 37-45k (depends on your interview)</p><p>Shift: monthly rotational ( Morning , evening, Night) for male.</p><p>For females just Morning shift</p><p>Location: Karachi</p><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 - Rs45,000.00 per month</p><p>Experience:</p><ul><li>CSR: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Fluent English (Preferred)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Customer Care Support

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>481180
</div></div><div><div><b>Posted since
</b></div><div>10-Oct-2025
</div></div><div><div><b>Organization
</b></div><div>Foundational Technologies
</div></div><div><div><b>Field of work
</b></div><div>Research &amp; Development
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Any Siemens location in
</b></div><div><ul><li>Ankara - Tuerkiye
</li>Istanbul - Tuerkiye<br>
<li>
</li></ul></div></div></div></div></div><p></p><div><div><div><div><div><div><p>We are the catalyst for the industrial world&rsquo;s digital transformation.</p><p>
For more than 35 years, ground breaking technologies and business models engineered and developed by Siemens Turkey R&amp;D department contributes to the global success of Siemens</p><p>
Our R&amp;D activities focused on the fields of electrification, automation and digitalization, provides end-to-end support to our global customers on their unique digital transformation journey.</p><p>
We aim to increase our strength on solution and product development with world class SW development experts, with the vision to be the digitalization partner for our global customers.</p><p>
We need game changers like you, to bring the next level of smart manufacturing and infrastructure from mere concept to reality, develop tomorrow&rsquo;s smart cities, and address the most critical digitalization challenges across a comprehensive range of industries.</p><p></p><p><b>
What are my responsibilities?</b></p><ul><li>Agile software development activities in the industrial domain, including communicating with other team members/stakeholders, understanding the stakeholder needs, design, implementation, documentation, testing and release</li><li>Propose new ideas and technical solutions to satisfy the needs of our customers</li><li>Work with customers, product managers and other technical staff for problem resolution</li><li>Give support for production issues</li><li>Give consultancy to customers regarding architectural topics</li><li>Producing high quality project deliverables within planned time and effort</li><li>Conforming to Siemens processes, quality standards and guidelines</li></ul><p></p><p><b><br>
What do I need to qualify for this job?</b></p><ul><li>BSc., MSc. or PhD. in computer engineering, automation engineering or a related area</li><li>Proven 3+ years of experience in software development</li><li>Very good command of English (German is a plus)</li><li>Proven Programming skills in C/C++</li><li>Embedded software development and debugging experience</li><li>Experience with RTOS or bare-metal embedded software development</li><li>Development experience in Linux environment (firewall, routing, Linux package management etc)</li><li>Strong problem solving and analytical skills</li><li>Experience in Python is a plus</li><li>Experience in control systems and PROFINET is a plus</li></ul><p></p><p><b>
What We Offer?</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul></div><p><br>
</p><p><i>Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p></p><p><br>
&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p></p><p><br>
Contact</p><p>
If you need more information please don't hesitate to contact us.</p><p>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html</p><p></p><p><br>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p></p><p><b><br>
#LI-HYBRID</b></p></div></div></div></div></div></div></div><div></div>

Customer Support Engineer C/C++ – PROFINET

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