customer support professional

Agile Resources, Inc.

<div>
 
 
 Location:
 
 Remote but must live in the metro Atlanta, GA area
 
 
 
 
 
 
 Employment Type:
 
 6-month W-2 contract-to-hire
 
 
 
 
 
 
 Compensation:
 
 $17/hour W-2 (no flexibility)
 
 
 
 
 
 This Technical Customer Support role supports external customers by helping resolve account, billing, subscription, installation, and basic technical issues. This is more of a customer support role than a traditional IT help desk position, but candidates should be comfortable troubleshooting software issues, documenting cases, and creating a positive customer experience across phone, email, chat, and ticket queues. Prior external SaaS support experience is strongly preferred.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide friendly, empathetic, and professional support to external customers across phone, email, chat, and ticket queues.
 </li>
 <li>
 Respond to high-volume customer requests while helping the team meet SLA expectations.
 </li>
 <li>
 Manage an individual case queue, resolve aging requests, and document all customer interactions clearly and accurately.
 </li>
 <li>
 Assist customers with account and subscription management, billing and invoicing questions, refunds, login issues, account authorization, entitlement management, downloads, and installation.
 </li>
 <li>
 Troubleshoot basic technical issues related to software access, plugins, crashes, bug tracking, cache/cookie issues, and general application usage.
 </li>
 <li>
 Use knowledge base articles and internal resources to resolve issues or properly qualify cases for escalation.
 </li>
 <li>
 Remotely support users when needed to help diagnose and resolve software or account-related issues.
 </li>
 <li>
 Maintain professionalism and composure while supporting customers in a fast-paced, high-volume environment.
 </li>
 <li>
 Continue learning products, internal systems, and support processes through training and ongoing education.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience supporting customers through phone, email, chat, or ticketing systems.
 </li>
 <li>
 Strong customer service skills with the ability to create a positive customer experience and build trust with users.
 </li>
 <li>
 Experience supporting external customers in a SaaS, software, technical support, customer support, or Level 1 help desk-style environment.
 </li>
 <li>
 Ability to troubleshoot software, account, login, billing, installation, and basic technical issues.
 </li>
 <li>
 Strong written and verbal communication skills, including active listening, empathy, patience, and clear documentation.
 </li>
 <li>
 Experience documenting customer interactions, troubleshooting steps, and resolutions in a ticketing system.
 </li>
 <li>
 Strong time management and prioritization skills in a high-volume case queue environment.
 </li>
 <li>
 Technical proficiency with computer systems, software applications, email platforms, office productivity tools, and modern support systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 <ul>
 <li>
 Salesforce experience for ticketing, case management, documentation, or customer support workflows.
 </li>
 <li>
 External SaaS support experience.
 </li>
 <li>
 Experience with design, creative, engineering, architecture, or technical software support.
 </li>
 <li>
 Experience with Windows and Mac troubleshooting.
 </li>
 <li>
 Familiarity with remote support tools, customer support software, and knowledge base resources.
 </li>
 <li>
 Experience handling account management, subscriptions, refunds, billing, login issues, and software installation support.
 </li>
 </ul>
</div>

Customer Technical Support

Bank Muscat

Bank Muscat provides retail, corporate, and investment banking services across Oman.A Customer Service Officer is a frontline banking role responsible for helping customers with daily banking needs inside the branch.Core Responsibilities:Customer Support &amp; TransactionsAssist customers with:Account opening and closingDeposits and withdrawalsFund transfersCard services (ATM, debit/credit cards)Handle cash transactions accuratelyCustomer AssistanceAnswer customer inquiries about:LoansAccountsBanking products and servicesResolve basic complaints and escalate complex issuesBranch OperationsEnsure smooth daily branch operationsMaintain proper documentation and recordsFollow banking policies and proceduresSales &amp; Targets (Important in Banks)Promote Bank Muscat products:Personal loansCredit cardsSavings accountsAchieve assigned sales targets / cross-selling goalsCompliance &amp; AccuracyFollow strict banking regulations and compliance rulesEnsure accuracy in transactions and customer dataRequirements:Bachelor&rsquo;s degree (Business, Finance, Accounting, or related field)Good communication skills (English required, Arabic is an advantage)Basic computer skillsCustomer service or banking experience is a plus (but fresh graduates may apply for entry roles)Job Type: Full-timePay: From RO650.000 per monthWork Location: In person

Customer Support & Transactions

Silo

<div>
 
 About Silo
 
 
 
 
 
 
 Help us rebuild the oldest system in the world - the agricultural supply chain
 
 
 
 
 
 Silo builds technologies which bring efficiency and transparency to the agricultural supply chain. Our modern ERP dramatically increases profits, improves product freshness, and reduces food waste for wholesalers, distributors, shippers, and importers.
 
 
 We are a highly motivated team of engineers, designers, business and agricultural specialists taking on the challenge of transforming a centuries old industry. We are looking for self-motivated team members who crave a challenge and feel energized to work cross functionally to realize Silo&rsquo;s enormous potential.
 
 
 
 
 Why Silo
 
 
 
 
 We will work hard to make sure your decision to join us is worthwhile and rewarding. You&rsquo;ll learn how a start-up operates and learn skills that will help you at any point in your career. You will be empowered to take initiative and get support to execute an idea from beginning to the end.
 
 
 
 
 SILO TECHNOLOGIES | PET TIGER
 
 
 
 
 
 
 Customer Support Specialist
 
 
 
 
 Full-Time | Remote (California). Candidates residing in Fresno, CA, will be required to work in-person. | $21&ndash;$24/hr DOE
 
 
 
 About The Role
 
 
 
 Pet Tiger, now part of Silo Technologies, is the leading agricultural labor management platform built for growers, packers, shippers, and distributors across California's Central Valley and beyond. We're looking for a reliable, customer-focused
 
 
 Customer Support Specialist
 
 
 to join our in-person team in Fresno and serve as a primary point of contact for our customers. This is a great opportunity for someone who enjoys problem-solving, working with people, and growing with a fast-moving SaaS company in the agriculture industry.
 
 
 
 
 Position Details
 
 
 
 
 <ul>
 <li>
 Location: Remote (California). Candidates residing in Fresno, CA, will be required to work in-person.
 </li>
 <li>
 Schedule: Full-Time (Monday&ndash;Friday, standard business hours)
 </li>
 <li>
 Compensation: $21&ndash;$24/hour depending on experience
 </li>
 <li>
 Employment Type: Direct Hire (Full-Time Employee)
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for inbound customer support calls, emails, and tickets from Pet Tiger customers
 </li>
 <li>
 Triage, prioritize, and resolve issues related to timekeeping, attendance tracking, workforce management, and platform configuration
 </li>
 <li>
 Log and manage tickets in our support system, maintain response SLAs, and escalate unresolved technical issues to the product/engineering team with clear documentation
 </li>
 <li>
 Communicate with customers using a sense of urgency and professionalism, setting clear expectations on timelines and resolution
 </li>
 <li>
 Develop deep platform knowledge of Pet Tiger (desktop, reports, and mobile components)
 </li>
 <li>
 Flexible and ready to engage and support customers as Pet Tiger transitions from desktop to cloud-based software
 </li>
 <li>
 Cross-train on Tiger Jill software
 </li>
 <li>
 Cross-train on the Silo platform
 </li>
 <li>
 Contribute to and maintain the customer knowledge base with FAQs, how-to guides, and troubleshooting articles
 </li>
 <li>
 Triage inbound sales inquiries, gathering customer and contact information and needs before routing to the appropriate sales team member
 </li>
 <li>
 Participate in team standups, Customer Engagement team meetings, and training sessions
 </li>
 <li>
 Provide light implementation support and coordination with Finance on invoicing questions during the company integration period (transitional)
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 
 What We're Looking For
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in a customer support, customer service, or account support role
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Capable of handling phone-based, email, and chat support
 </li>
 <li>
 Strong learner able to pick up and navigate software platforms
 </li>
 <li>
 Organized and detail-oriented with the ability to manage multiple open issues simultaneously
 </li>
 <li>
 Must be located in or able to commute to Fresno, CA &mdash; this is an in-person role
 
 
 </li>
 </ul>
 
 Strongly Preferred
 
 
 
 <ul>
 <li>
 Bilingual in English and Spanish &mdash; many of our customers operate in agricultural labor environments where Spanish is the primary language
 </li>
 <li>
 Technical support and troubleshooting experience
 </li>
 <li>
 Familiarity with agricultural operations, labor management, or field workforce tools
 </li>
 <li>
 Experience with HubSpot service hub, Zendesk, or similar support ticketing platforms
 </li>
 <li>
 Familiarity with HubSpot CRM or other similar customer management platforms
 </li>
 <li>
 Prior exposure to SaaS platforms or B2B software support
 </li>
 </ul>
</div>

Customer Support - Pet Tiger

IBEX Global

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

SMARTBENEFITS

Welcome to Your Next Adventure!Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.What You&rsquo;ll Get Your Hands On:<ul><li>Handle customer interactions across calls, chats, and emails with professionalism and empathy</li><li>Resolve issues related to orders, deliveries, payments, and product quality</li><li>Coordinate with operations, riders, and kitchen teams to ensure timely resolutions</li><li>Manage high volumes during peak hours (lunch &amp;amp; dinner) while maintaining service quality</li><li>Accurately log and track all customer interactions in CRM systems</li><li>Escalate complex cases and follow through until resolution</li><li>Maintain adherence to service standards, SLAs, and internal processes</li></ul>The Magic You Bring<ul><li>1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)</li><li>Fluent in Arabic &amp;amp; English (Khaleeji accent is preferred)</li><li>Strong communication skills&mdash;clear, calm, and customer-focused</li><li>Ability to handle pressure, multitask, and manage difficult conversations</li><li>Basic knowledge of CRM tools and computer systems</li><li>Flexibility to work in a 24/7 rotational shift environment</li></ul>Bonus Points if You Have:<ul><li>Experience in a high-growth startup or food delivery platform</li><li>Strong problem-solving mindset with a proactive approach</li><li>Familiarity with customer satisfaction metrics (CSAT, TAT, QA)</li></ul>Success Factors:<ul><li>Customer Satisfaction (CSAT)</li><li>First Contact Response (FCR)</li><li>Resolution Time (TTR)</li><li>Quality Assurance (QA) scores</li></ul>Inside Snoonu&rsquo;s UniverseSnoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.The Dream We&rsquo;re ChasingTo be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.The Quest We&rsquo;re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities.Our Everyday SuperpowersBe Customer Obsessed: &ldquo;Focus on the customer and all else will follow.&rdquo;Act with Integrity: &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;Be Curious and Creative: &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;Lead by Example and Take Ownership: &ldquo;Be the change you want to see and take ownership.&rdquo;Work Smart and Deliver Results: &ldquo;You can do more by doing less, better, and faster.&rdquo;It's All About People: &ldquo;Be a team player; together we are stronger.&rdquo;Perks &amp; Worklife Magic At SnoonuGlobal Vibes &ndash; Collaborate with a worldwide crew.Brain Boosters &ndash; Learning budgets, access to courses, and tools for your growth.Builder&rsquo;s Playground &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.Flexible Time Off &ndash; We take recharging seriously. Generous leave and wellness policies.Agile Everything &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.Great Place to Work&reg; CertifiedWe&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.Certified for ExcellenceOur ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.Beyond the Code: Giving Back MattersWe don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.Diversity Isn&rsquo;t Just a BuzzwordAt Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.Let&rsquo;s Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support

Universal Processing

<div>This role is intended for Mandarin-Chinese fluent speakers. 
 
Are you ready to go uP?<ul><li>
We are named in Top Workplaces NYC for 2024</li><li>
We are one of the winners of USPAACC&rsquo;s Fast 100 Asian American Business awards</li><li>
We are recognized as one of the Top 5000 in Inc. Magazine&rsquo;s Fastest Growing Private Companies</li><li>
We were a finalist for Best ISO of the Year by ETA in 2024</li><li>
We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses</li></ul>
Want to learn more about our company events? 
Click here: Universal Processing Company Events 
 
Why Should You Join Universal Processing?<ul><li>
You want to work at a minority owned Fintech company that empowers small to medium-sized businesses</li><li>
You are passionate to serve and support our local community and their growth</li><li>
You get on-the-job training to get you familiar with the industry and the role</li><li>
You get medical, vision, and dental coverage, generous PTO, 401k</li><li>
We offer periodic performance review for potential salary increase</li></ul>
Compensation: This is a non-exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500 per month. 
 
Role Summary: The Client Support - Point of Sale role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems. The Standard Shift for this role will be from 10:00 AM PST to 7:00 PM PST. The Preferred Shift for this role will be 11:00 AM PST to 8:00 PM PST.
This role requires a technical background. You will be expected to perform client-facing work, alongside troubleshooting for our clients. 
 
Responsibilities:<ul><li>
Prepare, install, and configure software &amp; hardware for deployment</li><li>
Onboard and train new users for newly deployed software and hardware</li><li>
Perform remote troubleshooting over the phone and through remote control tools</li><li>
Identify and analyze issues for software and/or hardware</li><li>
Partner with the Operations and Sales departments to provide the best solution for POS inquiries</li><li>
Collect feedback from end-users and work with the Development team for future product improvement</li><li>
Assist in inventory tracking and management</li></ul> 
Qualifications:<ul><li>
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!</li><li>
Bilingual proficiency in Mandarin-Chinese is required, both written and verbal.</li><li>
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus</li><li>
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.</li><li>
Able to actively listen to clients and interact with clients in a friendly and patient manner</li><li>
Able to take initiative to solve problem effectively</li><li>
Self-motivated to learn new systems and installation of products</li><li>
Able to accomplish tasks before deadlines and be detail-oriented</li><li>
Able to work efficiently as part of a team and as an individual</li><li>
Proficient with Excel and Word</li></ul> 
About uP: 
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP&rsquo;s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let&rsquo;s Go uP, to commemorate its legacy and evolution. 
 
At Let&rsquo;s Go uP, we are an equal employment opportunity employer. 
 
To learn more about us, please visit us at: https://letsgoup.com. 
 
Let's Go uP Together!
qgP94ouyjv</div>

Client Support - Point of Sale System

<div>This role is intended for Vietnamese fluent speakers. 
 
Are you ready to go uP?<ul><li>
We are named in Top Workplaces NYC for 2024</li><li>
We are one of the winners of USPAACC&rsquo;s Fast 100 Asian American Business awards</li><li>
We are recognized as one of the Top 5000 in Inc. Magazine&rsquo;s Fastest Growing Private Companies</li><li>
We were a finalist for Best ISO of the Year by ETA in 2024</li><li>
We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses</li></ul>
Want to learn more about our company events? 
Click here: Universal Processing Company Events 
 
Why Should You Join Universal Processing?<ul><li>
You want to work at a minority owned Fintech company that empowers small to medium-sized businesses</li><li>
You are passionate to serve and support our local community and their growth</li><li>
You get on-the-job training to get you familiar with the industry and the role</li><li>
You get medical, vision, and dental coverage, generous PTO, 401k</li><li>
We offer periodic performance review for potential salary increase</li></ul>
Compensation: This is a non-exempt position, with a monthly salary of $3,000 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,300 per month. 
 
Role Summary: The Client Support - Point of Sale role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems. The Standard Shift for this role will be from 12:00 PM CST to 9:00 PM CST. 
 
This role requires a technical background. You will be expected to perform client-facing work, alongside troubleshooting for our clients. 
Responsibilities:<ul><li>
Prepare, install, and configure software &amp; hardware for deployment</li><li>
Onboard and train new users for newly deployed software and hardware</li><li>
Perform remote troubleshooting over the phone and through remote control tools</li><li>
Identify and analyze issues for software and/or hardware</li><li>
Partner with the Operations and Sales departments to provide the best solution for POS inquiries</li><li>
Collect feedback from end-users and work with the Development team for future product improvement</li><li>
Assist in inventory tracking and management</li></ul> 
Qualifications:<ul><li>
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!</li><li>
Bilingual proficiency in Vietnamese is required, both written and verbal.</li><li>
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus</li><li>
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.</li><li>
Able to actively listen to clients and interact with clients in a friendly and patient manner</li><li>
Able to take initiative to solve problem effectively</li><li>
Self-motivated to learn new systems and installation of products</li><li>
Able to accomplish tasks before deadlines and be detail-oriented</li><li>
Able to work efficiently as part of a team and as an individual</li><li>
Proficient with Excel and Word</li></ul> 
About uP: 
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP&rsquo;s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let&rsquo;s Go uP, to commemorate its legacy and evolution. 
 
At Let&rsquo;s Go uP, we are an equal employment opportunity employer. 
 
To learn more about us, please visit us at: https://letsgoup.com. 
 
Let's Go uP Together!
P4LOut31ze</div>

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