customer support representative

Provox Global Solutions

<ul><li>Live Chat Support:</li></ul>&middot; Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.&middot; Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.<ul><li>Email Support:</li></ul>&middot; Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.&middot; Address concerns, provide property-related information, and resolve issues effectively.<ul><li>Inbound Call Support:</li></ul>&middot; Answer inbound calls from tenants, property owners, and other stakeholders.&middot; Provide assistance with inquiries related to properties, leases, payments, maintenance, and other services.&middot; Escalate complex issues to the appropriate team and follow up to ensure resolution.<ul><li>Property and Lease Knowledge:</li></ul>&middot; Stay updated on property listings, lease agreements, and company&rsquo;s policies to provide accurate information to customers.&middot; Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.<ul><li>Performance Metrics:</li></ul>&middot; Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.<ul><li>Team Collaboration:</li></ul>&middot; Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.&middot; Provide feedback to improve customer support tools and processes.Education and Experience&middot; Bachelor&rsquo;s degree or equivalent&middot; 1&ndash;3 years of experience in customer support, chat support, or a similar role.&middot; Experience in property management or real estate is preferred but not required.&middot; Familiarity with live chat and email support tools is a plus.Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>This is an onsite role based in Naval Anchorage Islamabad. Can you commute to our office location?</li><li>This is a Night Shift position and requires to work from 07PM to 04AM, Monday to Friday. Do you agree and work as per schedule?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Virtual Assistant (VA)

TwinHub

RESPONSIBILITIES<ul><li>Greet members, guests, and visitors warmly, reflecting company's welcoming culture</li><li>Handle all walk-in and phone inquiries about memberships, meeting rooms, or facilities</li><li>Guide new visitors and clients regarding seating, protocols, and available services</li><li>Manage day pass check-ins and workspace reservations via internal tools</li><li>Maintain visitor logs and inform relevant members when their guests arrive</li><li>Assist with internal coordination for parcel handling, mail distribution, and courier dispatch</li><li>Support members with basic queries related to internet access, printing, and common areas</li><li>Log maintenance or operational complaints and follow up with the relevant teams</li><li>Communicate official policies clearly and help uphold community etiquette</li><li>Maintain discretion and professionalism while handling member information</li><li>Act as the face of the company, delivering excellent first impressions every day</li><li>You must be comfortable with 9-10 hours of work shift (preferably 12:00 PM to 9:00 PM)</li></ul>BENEFITS<ul><li>Free home-made and hygienic lunch</li><li>Flexible timings</li><li>No strict leave or timing policy</li><li>Frank environment with no Sir/Boss culture</li><li>Regular Mentorship meetings</li><li>Career growth towards Community Manager's role</li><li>In house accommodation can be provided to the ideal candidate</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How long can you commit to stay with us?</li></ul>Experience:<ul><li>Customer Support/Sales/Front Desk: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Court Captain (Front Desk Officer)

Hashtag Media

****Please read the requirements carefully before applying****Job Title: Virtual Assistant (FEMALE) Job Type: Remote, Full-TimeTimings: 9 pm-6 am Location: Gulberg Greens, Islamabad Days: Monday to SaturdayJob Overview:Hashtag Media is a creative digital agency specializing in web design, web development, branding, and digital marketing. We are expanding our team and seeking an experienced Female Virtual Assistant to help us efficiently manage communication on Fiverr and Upwork. The ideal candidate will handle client inquiries, monitor inboxes, maintain records of conversations, and escalate important matters promptly.Key Responsibilities<ul><li>Monitor Inboxes: Regularly check for new messages and inquiries on both Fiverr and Upwork.</li><li>Respond to Inquiries: Reply to client messages in a timely and professional manner.</li><li>Initial Triage: Screen messages to determine if they can be handled directly or require escalation.</li><li>Communication: Immediately notify about urgent or complex client requests.</li><li>Maintain Records: Keep track of ongoing conversations and project statuses for smooth follow-ups.</li><li>Collaborate with the internal team through designated communication channels to align on client communication, project updates, and timelines.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: Minimum 1 year of proven experience in client handling, customer support, or a related role.</li><li>Familiarity with Freelance Platforms: Previous experience with Fiverr and Upwork is a plus.</li><li>Communication Skills: Strong written communication skills with the ability to write clear, concise, and friendly messages.</li><li>Reliability: Must be dependable and consistent in monitoring and responding to messages.</li><li>Independence: Ability to work independently, take initiative, and manage tasks without constant supervision.</li></ul>Note: This is primarily a remote role, with six working days a week. However, the employee is required to attend the office as needed or when requested by the management.Interested candidates can share their resumes at career@hashtagmedia.aeJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: Hybrid remote in Islamabad

Virtual Assistant (Female)

GrowthRatio Solutions

Job Title: Customer Service Representative (CSR)Company: GrowthRise Solutions Location: Bahria Town Phase 7, Islamabad Positions Available: 4 Job Type: Full-Time, On-SiteAbout UsGrowthRise Solutions is a fast-growing e-commerce company committed to delivering outstanding customer experiences. We are looking for motivated and detail-oriented individuals to join our customer service team at our office in Bahria Town Phase 7, Islamabad. This is a great opportunity to build a career in the evolving world of e-commerce while working in a supportive and dynamic environment.Role OverviewAs a Customer Service Representative, you will be the first point of contact for our customers. Your role will include:<ul><li>Responding to inquiries via live chat, email, and phone in a professional and timely manner.</li><li>Assisting customers with orders, tracking shipments, and processing returns.</li><li>Maintaining accurate records of customer interactions and order details.</li><li>Engaging with customers to resolve issues and provide account-related support.</li></ul>Strong written and spoken English communication skills are essential, as you will be assisting both local and international customers.Requirements<ul><li>Bachelor&rsquo;s degree in any field.</li><li>Prior customer service experience is preferred (knowledge of e-commerce platforms like eBay is a plus).</li><li>Must bring your own laptop daily.</li><li>Ability to commute to or relocate near Bahria Town Phase 7, Islamabad.</li></ul>What We Offer<ul><li>Starting salary: PKR 40,000/month.</li><li>Career growth opportunities in a leading e-commerce business.</li><li>Hands-on training and continuous skill development.</li><li>A collaborative, growth-oriented work environment.</li><li>The chance to be part of a company that values customer satisfaction and innovation.</li></ul>Important NoteThis is a full-time, on-site role. Candidates who are unable to work in person or do not meet the stated requirements are kindly requested not to apply.Job Type: Full-time, Entry-Level / Fresher Salary: Starting from Rs. 40,000 per month Work Location: On-site &ndash; Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Beverages

Role DescriptionThe Pre-Sales Representative for Key Accounts is responsible for supporting the sales cycle by understanding customer needs, preparing tailored solutions, delivering product demonstrations, and ensuring that key accounts receive high-quality pre-sales support. This role works closely with the Sales, Product, and technical teams to convert opportunities into successful business.Skills/ Experience&middot; Monitor and achieve route core objectives, including volume growth, consistently throughout the year.&middot; Drive new business development and ensure retention of existing customers.&middot; Maintain a consistent physical presence in the route through planned and unplanned market visits.&middot; Develop and strengthen relationships with assigned key accounts.&middot; Track pre-sales activities, pipeline status, and customer requirements daily.&middot; Support sales forecasting and contribute to strategic planning for key account outlets.&middot; Utilize strong communication, presentation, and customer-facing skills to influence outcomes.&middot; Monitor sales performance metrics and actively contribute to achieving revenue targets.Qualifications&middot; Bachelor&rsquo;s degree in Business, Marketing, Sales, or related field.&middot; 1&ndash;3+ years in pre-sales, sales support, or account management.&middot; Experience in managing large accounts across multiple regions (experience in Beverages FMCG preferred).&middot; Good understanding of daily sales processes and customer managementPerks &amp; Benefits&middot; We provide a competitive salary package that reflects your skills and experience.&middot; Attractive Commission &amp; incentive as per the company policy.&middot; Medical, Group Life Insurance, Gratuity, Daily allowance other perks and benefits as per company policy.Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Pre-Sales Representative (Key Accounts)

Jazz Mosafir 

Key Responsibilities:<ul><li>Handling tele-sales to engage potential customers &amp; driving sales.</li><li>Providing top-notch customer support and resolving inquiries.</li><li>Generate and qualify leads through various sales tactics.</li><li>Achieve sales targets and coordinate efforts with team members.</li><li>To make/receive calls on generated leads through different mediums and to mature sales from the assigned leads</li><li>To provide complete information of the products as per customer query</li><li>To complete all assigned tasks/targets timely and in a well-mannered way</li></ul>Requirements:<ul><li>Atleast 1-3 years of experience as a Customer Sales Representative.</li><li>Knowledge of travel industry trends and destinations.</li><li>Proven track record of achieving sales targets</li><li>Experience in Travel &amp; Tourism Sales Preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge about ticketing.</li></ul>What we offer:<ul><li>A collaborative and inclusive work environment</li><li>Opportunities for career growth and development.</li><li>Competitive compensation and benefits.</li><li>Annual Increments</li><li>Entitled Leaves</li><li>Medical Insurance (OPD &amp; IPD)</li></ul>About the company:Mosafir is dedicated to revolutionizing the travel experience by offering a comprehensive platform that showcases all flight options in one place. Our mission is to simplify travel planning, making it easy and enjoyable for everyone. We empower our customers to explore the world by providing transparent pricing and a seamless booking process. Committed to integrity, customer satisfaction, innovation, and teamwork, we strive to build lasting relationships with our clients and partners, ensuring mutual success in every journey. Join us as we make travel better for all!Apply now at mahnoor.sayed@mosafir.pk to become a part of our team.Job Type: Full-timeExperience:<ul><li>Sales: 1 year (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

CSR Executive

TT Technologies pvt Ltd (PhoneCase.pk)

About Us: We are a growing team committed to delivering top-notch service to our customers. We're looking for a Customer Service Representative who is passionate about helping others and thrives in a fast-paced environment. If you have excellent communication skills and are comfortable using technology, we&rsquo;d love to have you on board!Key Responsibilities:<ul><li>Provide assistance to customers through phone, email, and chat.</li><li>Resolve inquiries, process orders, and ensure customer satisfaction.</li><li>Maintain accurate records of customer interactions and feedback.</li><li>Handle follow-ups to ensure issues are resolved to the customer&rsquo;s satisfaction.</li><li>Work closely with other teams to ensure smooth operations and service delivery.</li></ul>Requirements:<ul><li>Female candidates preferred.</li><li>Must reside in or near Islamabad (E-11) with reliable transport.</li><li>Strong communication and problem-solving skills.</li><li>Basic computer literacy; ability to learn customer service tools quickly.</li><li>Previous experience in customer service is a plus, but not required.</li></ul>How to Apply: If you're passionate about customer service and meet the requirements, we encourage you to apply now! We look forward to having you join our team.Work Location: In-person at E-11, IslamabadJob Type: Full-timePay: Rs18,000.00 - Rs22,000.00 per monthWork Location: In person

E-Commerce CSR

Explore 549+ Customer support representative in Islamabad Pakistan this January. Find roles across top companies and apply now to boost your career.