customer support representative

Smart World BPO

Job Title: Customer Service / Customer Support RepresentativeLocation: LahoreEmployment Type: Full-TimeSalary: Rs100,000.00 - Rs120,000.00 per monthJob Description: Customer + Calling Service Representative,Applying candidate must be from Lahore.Exceptional communication skills which must lead to customer satisfaction and subsequently a high conversion percentage.The candidate MUST have an English accent that is either neutral or native to the USA.Customer service representatives are trained to handle a wide range of issues, such as product inquiries, technical problems, billing discrepancies, and more. The focus is on efficiently and satisfactorily resolving these problems.Customer service representatives are often trained to handle difficult or upset customers with patience and professionalism. This might involve de-escalation techniques and finding solutions that satisfy the customer.Cold calling is a sales and marketing technique in which a salesperson or representative makes unsolicited phone calls to potential customers or clients who have not expressed prior interest in the product or service being offered. The goal of cold calling is to initiate a conversation, build rapport, and ultimately persuade the prospect to take a desired action, such as making a purchase, scheduling a meeting, or signing up for a service.Attention to Detail and organizationMust be good at understanding diverse accent range.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Building lasting relationships with clients and other call center team members based on trust and reliability.Experience: Customer Service: 2 years (Preferred)Lahore: Reliably commute or planning to relocate before starting work (Preferred)Job Type: Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Representative

IGET Solutions PVT Ltd

IGET SOLUTIONS PVT LTDlooking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions, resolving queries.Key Responsibilities:<ul><li>Handle customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries via phone, email, or live chat promptly and effectively.</li><li>Provide accurate information about company services, processes, and policies.</li><li>Resolve customer complaints and issues while maintaining a positive customer experience.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Follow up with customers to ensure their concerns are resolved.</li><li>Maintain a professional tone and deliver high-quality customer support at all times.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Ability to handle customers calmly and professionally under pressure.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Bahria town-Lahore. NIGHT SHIFT.Job Type: Full-timeWork Location: In person

Marham - Find a Doctor

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via live chat.</li><li>Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.</li><li>Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.</li><li>Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.</li><li>Stay up-to-date with Marham&rsquo;s services and any regulatory requirements that may affect communication with users.</li><li>Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree (preferably in Pharmacy, Life Sciences, or a related field).</li><li>Experience: Minimum 5 years of experience in customer support or complaint management, ideally within the pharmaceutical or healthcare sector.</li><li>Strong written communication skills in English.</li><li>Familiarity with chat systems, CRM tools, and online customer service platforms.</li><li>Ability to work under pressure, multitask, and meet performance KPIs.</li><li>Demonstrated ability to resolve complex customer concerns in a regulated industry.</li><li>Shift Timings: Multiple Shifts(specific hours to be discussed during the interview).</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth and learning opportunities within a health-tech company.</li><li>Supportive and collaborative work environment.</li><li>Be part of a mission to improve healthcare access for millions.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have at least 5 years of experience in customer service or complaint management?</li><li>Do you have a Bachelor&rsquo;s degree in Pharmacy or a related field?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Remedial Medical Group (Back Office)

As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Provide detailed product/service information to customers.</li><li>Maintain accurate and detailed records of customer interactions.</li><li>Collaborate with other team members to ensure a seamless customer experience.</li><li>Identify and escalate priority issues to the appropriate departments.</li><li>Follow up with customers to ensure their issues are resolved to their satisfaction.</li></ul>Job Type: Full-timePay: Rs75,000.00 per monthWork Location: In person

Nutrifactor Laboratories (Pvt) Limited

We are looking for a passionate Customer Support Representative. The ideal candidate will assist customers through phone, email, and chat, providing accurate product information, handling queries, and ensuring an exceptional customer experience. This role involves guiding customers about our nutraceutical products.Qualifications:<ul><li>Bachelor&rsquo;s degree in Pharmacy, Nutrition, DVM, or Food Science</li></ul>Experience:<ul><li>Fresh graduates are encouraged to apply (training will be provided)</li></ul>Key Responsibilities:<ul><li>Interact with customers via phone calls, emails, and chat in a professional and courteous manner.</li><li>Provide expert guidance to customers on the use, benefits, and suitability of our nutraceutical products.</li><li>Assist customers with order placements, cancellations, refunds, and exchanges.</li><li>Handle customer feedback and complaints, ensuring timely resolution and follow-up.</li><li>Maintain an in-depth understanding of product formulations, ingredients, and benefits to provide accurate and reliable information.</li><li>Coordinate with internal departments to relay customer insights and suggestions for service and product improvements.</li><li>Ensure all communication adheres to company policies, procedures, and industry standards.</li><li>Prepare and analyze customer interaction reports to identify common issues and improvement opportunities.</li></ul>Requirements:<ul><li>Strong passion for customer satisfaction and wellness-focused service.</li><li>Excellent verbal and written communication skills.</li><li>Ability to adapt to changing priorities and multitask efficiently.</li><li>Team-oriented mindset with a problem-solving attitude.</li></ul>Job Type: Full-timeWork Location: In person

Techionik Ltd

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues efficiently, and ensuring a smooth and positive customer experience. This role requires strong communication skills, patience, and a customer-first approach.Key Responsibilities<ul><li>Handle customer queries through phone, email, and chat in a professional and timely manner</li><li>Resolve customer complaints by identifying problems and providing effective solutions</li><li>Guide customers by providing accurate information about products and services</li><li>Maintain detailed records of customer interactions in the system</li><li>Follow up with customers to ensure complete resolution of issues</li><li>Escalate complex cases to the relevant departments when necessary</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet assigned KPIs and service quality standards</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>Prior experience in customer support or a related field is an advantage</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work under pressure</li><li>Basic knowledge of CRM systems and MS Office</li><li>Customer-focused attitude with a professional approach</li></ul>Key Skills<ul><li>Effective Communication</li><li>Active Listening</li><li>Problem Solving</li><li>Time Management</li><li>Adaptability</li><li>Team Collaboration</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Learning and career growth opportunities</li></ul>Job Type: Full-timePay: Up to Rs20,000.00 per monthWork Location: In person

ibex. Pakistan

<div><h3 class="jobSectionHeader">Job Overview</h3>
ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region). This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support. This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Handle high-volume inbound calls, chats, and emails from US &amp; UK customers</li><li>
Assist with order tracking, delivery updates, returns, refunds, and account-related queries</li><li>
Provide accurate information regarding products, pricing, shipping, and policies</li><li>
Deliver first-call resolution (FCR) through effective problem-solving</li><li>
Maintain a professional, empathetic, and customer-first approach</li><li>
Follow client SOPs, quality standards, and compliance guidelines</li><li>
Use CRM systems to log interactions and manage customer cases</li><li>
Achieve KPIs including CSAT, NPS, AHT, and Quality Scores</li><li>
Escalate complex issues appropriately while ensuring customer satisfaction</li><li>
Stay updated on process changes and system updates</li></ul><h3 class="jobSectionHeader">
Job Specifications
</h3><ul><li>Excellent English communication skills (mandatory)</li><li>
Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)</li><li>
Minimum Matric / O Levels (Bachelor&rsquo;s preferred)</li><li>
Strong problem-solving and interpersonal skills</li><li>
Basic knowledge of Microsoft Office / Google Workspace</li><li>
Ability to multitask across CRM tools and communication platforms</li><li>
Experience in international call center or eCommerce support is a plus</li><li>
Fresh candidates seeking call center jobs in Lahore are encouraged to apply</li><li>
Must be 18+ with valid CNIC</li></ul><h3 class="jobSectionHeader">
Career Growth Opportunities at ibex. Pakistan</h3>
This ibex. job role offers career growth pathways, depending on performance and interest, including:<ul><li>
Customer Service Representative Supervisors/ Team Lead</li><li>
Office Administrator / Operations Coordinator</li><li>
Training Specialists</li><li>
Cross-campaign growth for more exposure</li><li>
Cross-departmental growth for specific interests like marketing, IT, HR, etc.</li></ul></div>

Explore 4269+ Customer support representative in Pakistan this April. Find roles across top companies and apply now to boost your career.

4269 customer support representative jobs In Pakistan

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative