customer support representative

Zidello

Job Description:Zidello is looking for a dedicated and experienced Customer Support Representative (CSR) to join our growing team. The ideal candidate should have a strong understanding of CSR operations and be comfortable handling customer interactions in a fast-paced e-commerce environment.Key Responsibilities:<ul><li>Managing and responding to customer chats in a timely and professional manner</li><li>Handling order fulfillment and coordinating support for fulfilled orders</li><li>Assisting customers with inquiries, order status, and basic issue resolution</li><li>Maintaining accurate records related to customer communication and orders</li><li>Ensuring a smooth and positive customer experience while representing the brand</li></ul>Requirements &amp; Qualifications:<ul><li>Prior experience in a Customer Support / CSR role</li><li>Strong knowledge of CSR workflows and e-commerce operations</li><li>Computer literate with good command of basic systems and tools</li><li>Good communication skills (written and verbal)</li><li>Ability to handle responsibility and work independently</li></ul>How to Apply:Interested candidates are requested to send their CV to &quot;zidelloecom@gmail.com&quot; with a subject line of &quot;CSR Application&quot;.Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>What is your current residential location (area and city)?</li><li>Do you have prior experience relevant to this role?</li><li>What is your current salary package?</li><li>Are you available for an interview within the next 7 days?</li></ul>Work Location: In person

Customer Support Representative

Exceedra Solutions

Job Type: Onsite Location: Gulberg, LahoreWork Schedule:<ul><li>6 days per week</li><li>9 hours per day</li></ul>Job DescriptionWe are seeking a reliable and detail-oriented Customer Support Representative to manage guest communication and support operations for short-term rental properties. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a calm, professional approach when assisting guests.Key Responsibilities<ul><li>Respond promptly and professionally to guest inquiries via chat and messaging platforms</li><li>Assist guests with check-in, check-out, and general stay-related questions</li><li>Handle guest concerns and complaints efficiently in line with company policies</li><li>Coordinate with internal teams (maintenance, cleaning, etc.) to resolve issues</li><li>Maintain accurate records of guest interactions and follow up on pending matters</li><li>Ensure high levels of guest satisfaction and contribute to positive reviews</li></ul>Requirements<ul><li>Excellent written and verbal communication skills in English</li><li>Strong multitasking and problem-solving abilities</li><li>Basic computer proficiency and familiarity with online tools</li><li>Ability to work onsite in Gulberg, Lahore</li><li>Minimum 1 year of experience in customer support</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: From Rs60,000.00 per monthExperience:<ul><li>Customer support: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Auto Glass Now

<div><div>Company:Auto Glass Now
Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.
We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.
JOB DESCRIPTION:<div></div><div>
Customer Service Representative &ndash; Experienced &amp; Entry Level Positions Available!</div>
Remote (Eastern time)
Are you a people person? Do you love helping others? Motivated by results?
If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&amp;K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass &amp; A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Sales Support Specialists
Experience is VALUED&hellip;
Experienced Customer Service Representatives/sales support with 2 years&rsquo; sales and automotive industry experience can join our team right away at a competitive pay. Also, with added benefits from our commission plans in place.
&hellip;but no experience REQUIRED!
Some of our most successful Specialists joined our team as trainees with no experience at all, coming from different working backgrounds - including servers, retail employees, auto dealer account reps, or other customer-facing professionals!<div>
What our Sales Support Specialists love about Auto Glass Now:</div><ul><li>
Full-time &amp; part-time schedules are available</li><li>
Competitive base pay rates</li><li>
PAID TIME OFF for full-time employees</li><li>
Health, Vision, &amp; Dental Insurance</li><li>
401(k) company match for all employees</li><li>
SAME DAY PAY available through myFlexPay</li></ul><div>
As a Driven Brands Auto Glass Sales Support Specialist, your job will be to:</div><ul><li>
To make every customer excited to use Auto Glass Now</li><li>
Create estimates, price quotes, and invoices for all customer&rsquo;s glass needs</li><li>
Answer phones and return customer calls</li><li>
Provide excellent customer service</li><li>
Attention to detail</li><li>
Ensure accuracy when booking all appointments</li><li>
Input documentation on all calls and follow-up with callers as needed</li><li>
Confirm all customer information is correct before booking</li><li>
Be professional and have a positive attitude</li></ul><div>
All our Sales Support Specialists need to meet the following requirements:</div><ul><li>
Must have a sales background for the experienced pay</li><li>
Must have a positive attitude and customer service</li><li>
Must have basic computer skills</li><li>
Must have strong communication skills</li><li>
Bilingual (Spanish) proficiency is a plus!</li><li>
Prior phone or call center experience is a plus!</li><li>
Home Internet</li><li>
Must have open availability including Holidays and weekends (OT pay for holidays)</li><li>
Comfortable working a fast-paced environment</li></ul>
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
#LI-AS1
#DBCORP
#REMOTE
Position Location:
Virginia
Compensation Range:
$14.10 - $25.10
Compensation Frequency:
Annual
Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.</div></div>

Sowears

About the RoleWe are seeking a professional and experienced Customer Service Representative (CSR) to join our team. You will be the first point of contact for our customers, handling communication via email, WhatsApp, and phone calls. As most interactions are written, strong English communication skills are essential. You will also manage complaints, inquiries, and order-related issues while representing our brand professionally.Key Responsibilities<ul><li>Respond to customer queries via email, WhatsApp, and calls</li><li>Handle order status, product inquiries, returns, exchanges, and complaints</li><li>Maintain accurate customer records in CRM</li><li>Coordinate with fulfillment and logistics teams to resolve order issues</li><li>Ensure proper follow-ups until issues are fully resolved</li><li>Manage multiple conversations simultaneously while maintaining professionalism.</li></ul>Requirements<ul><li>3&ndash;4 years of customer service experience (E-commerce preferred)</li><li>Typing speed: 50+ WPM</li><li>Excellent written and spoken English</li><li>O/A Level educational background preferred.</li><li>Strong problem-solving and conflict-handling skills</li><li>Calm, responsible, and professional attitude</li><li>Familiarity with Shopify, Zendesk, or similar platforms is a plus</li><li>Immediate joining preferred.</li></ul>Who We&rsquo;re Looking ForWe want a mature, dependable, and proactive individual who can handle customer pressure without constant supervision.Note: This is a mid-level position, not a senior or managerial role. Please apply only if your experience matches this level.Location: NazimabadS.I.T.E Area, Karachi Job Type: Full-Time (On-Site) Working Days: Monday to Saturday (Monday&ndash;Friday On-Site | Saturday Work From Home) Timings: 9:00 AM &ndash; 6:00 PMJob Type: Full-timeApplication Question(s):<ul><li>Do you possess 3&ndash;4 years of customer service experience, preferably in E-commerce? </li><li>Do you maintain a typing speed of at least 50 words per minute?</li><li>Do you handle customer communication professionally in written and spoken English?</li><li>Do you have experience handling order inquiries, returns, exchanges, and customer complaints?</li><li>What is your Current Salary Package?</li><li>What is your Expected Salary Package?</li><li>We are looking for someone who can join us immediately. Can you join Immediately?</li></ul>Work Location: In person

Rzbase Limted

Job Title: Customer Service &amp; Sales Representative (Inbound)Company: CP Tech International LtdLocation: Opposite Giga Botique Mall, Central Plaza 4th Floor,Job Type: Full-timeSalary: 50,000/- 100,000/- + Commission per order (Uncapped)Job Description ( ONLY FOR FEMALES)CP Tech International Ltd is seeking aggressive, results-oriented Customer Service &amp; Sales Representatives to join our international sales team. This is not just a support role&mdash;it is a high-energy position where you will be responsible for converting leads, retaining customers, and driving bulk sales across the UK, Europe, and UAE markets.Key Responsibilities<ul><li>Conduct a minimum of 60 connected calls per day to international leads and existing customers.</li><li>Maintain a 40%&ndash;50% conversion rate by qualifying leads and closing sales professionally.</li><li>Re-engage with inactive customers (90-day+ base) to regain loyalty and secure new orders.</li><li>Manage a portfolio of active retail shops, ensuring consistent stock supply and customer satisfaction.</li><li>Ensure all orders are verified, use correct discount codes (10%-15%), and follow up with Trustpilot review links to maintain brand reputation.</li><li>Maintain precise daily logs of all calls, leads, and orders in the company CRM.</li></ul>Requirements<ul><li>Fluent English (verbal and written). Ability to communicate effectively with international clients (UK/Europe/UAE).</li><li>Spanish language employees also required.</li><li>At least 1 year of experience in a call center, B2B sales, or CSR role preferred.</li><li>Comfortable using CRM software, Microsoft Excel, and basic web tools.</li><li>Ability to work under pressure and hit daily/monthly sales and visit targets.</li><li>Punctual, disciplined, and highly organized.</li></ul>Benefits<ul><li>Competitive Base Salary.</li><li>Aggressive Commission Structure: PKR 1,000/- per successful, verified order.</li><li>Performance-based bonuses and rapid career growth.</li><li>International market exposure.</li></ul>Schedule<ul><li>1:00 PM &ndash; 09:00 PM Day Shift</li><li>Monday to Saturday</li></ul>Contact Details: Send your Resume to : 0337-9921402Pay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Nysonian

<div>Location: Islamabad, Pakistan (Onsite) 
Employment Type: Full-time
About Nysonian 
Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.
Our Fast-Growing Portfolio Includes:
<ul><li>NOBL Travel &mdash; redefining modern travel with design, durability, and performance</li><li>
FLO Pilates &mdash; bringing Pilates into homes and wardrobes globally</li></ul>
With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.
Core Values: Winners' Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership
About the Role 
As a Customer Support Representative specializing in retention and growth, you will own the customer experience end-to-end, ensuring satisfaction, resolving issues proactively, and driving value in every interaction. This role goes beyond traditional support; you will identify opportunities to upsell and maximize lifetime value while strengthening long-term loyalty. By leveraging data, insights, and operational tools, you will deliver a measurable impact on retention metrics and revenue growth, collaborating closely with cross-functional teams to align customer success strategies with broader business objectives.
What You Will Do
<ul><li>Omnichannel Customer Engagement: Manage and respond to customer inquiries across phone, email, and chat channels with professionalism, speed, and consistency, ensuring a superior service experience. 
</li><li>
Retention &amp; Loyalty Optimization: Proactively identify customer needs and preferences to strengthen relationships, drive retention, and enhance long-term customer lifetime value. 
</li><li>
Revenue Enablement through Upselling: Strategically leverage upsell and cross-sell opportunities by recommending tailored solutions that align with customer goals and business outcomes. 
</li><li>
Consultative Sales Execution: Employ a structured, consultative approach to close deals, meeting or exceeding retention and revenue targets while maintaining exceptional service standards. 
</li><li>
Data-Driven Recordkeeping &amp; CRM Discipline: Maintain accurate, detailed records of all interactions, transactions, and upsell activity to ensure operational visibility and inform strategic decisions. 
</li><li>
Cross-Functional Collaboration &amp; Issue Resolution: Partner with marketing, product, and customer success teams to address complex customer needs, escalate and resolve issues, and continuously enhance the customer experience.</li></ul>
Who You Are
<ul><li>Proven Customer Retention Experience: Minimum 4 years in customer support or related roles, with demonstrated success in retention and upselling within US/UK retail or e-commerce. 
</li><li>
Advanced Communication Skills: Exceptional proficiency in English, both written and spoken, enabling clear, professional, and persuasive customer interactions. 
</li><li>
Customer-Centric Expertise: Strong track record of building trust, resolving issues effectively, and delivering high-value solutions that drive loyalty. 
</li><li>
Revenue-Oriented Sales Ability: Skilled in upselling and deal closure, consistently achieving or exceeding retention and sales targets. 
</li><li>
Technical Fluency: Experienced with CRM systems (Gorgias preferred) and e-commerce platforms such as Shopify and Facebook Ads. 
</li><li>
Analytical Problem-Solving: Adept at managing complex customer situations calmly and efficiently, with data-informed decision-making. 
</li><li>
High Adaptability &amp; Execution: Thrives in fast-paced environments, balancing multiple priorities while maintaining consistent service excellence.</li></ul>
Why You'll Love Working at Nysonian
<ul><li>Collaborate with high-performing teams across fast-growing global brands</li><li>
Meaningful opportunities for growth, ownership, and impact</li><li>
A culture built on accountability, transparency, and execution</li><li>
Competitive compensation, benefits, and wellness-focused perks</li></ul>
Our Commitment 
Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.</div>

Community Phone

<div><ul><li>Community Phone</li></ul>
Community Phone is building the best phone for communities in America. We are your hair salon&rsquo;s business phone, how your auto-body shop texts you or gets appointments, your local government agency&rsquo;s operations line, and your mom&rsquo;s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator&rsquo;s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. 
 About the role
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.<h1 class="jobSectionHeader">
 You will...</h1><ul><li>
Track customer concerns, identifying trends, and driving calls</li><li>
Work Cross-Functionally to remove customer obstacles</li><li>
Ensure every customer has an extraordinary experience</li><li>
Understand why customers wish to cancel and working on solutions to keep customers satisfied</li><li>
Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues</li></ul><h1 class="jobSectionHeader">
 You are...</h1><ul><li>
Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people</li><li>
Kind to your core</li><li>
Able to Adapt quickly to change</li><li>
Excellent in both Verbal and Written English Communication skills</li><li>
A Skilled Multitasker and Organizational by nature</li><li>
Experience with Zendesk, Hubspot or similar technology</li></ul> 
 Compensation:
We are hiring globally and paying $6/hour as a base salary with additional commission potential 
 Shifts:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis<h1 class="jobSectionHeader"> 
 Community Phone Culture</h1>
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 
Beyond the job description, here are some traits members of our team share: 
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. 
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. 
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. 
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. 
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products. 
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.</div>

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