customer support representative

CommerceKind

ABOUT USCommerceKind is a performance-driven Amazon growth agency helping brands scale through expert PPC management, product launches, private label expansion, and supply chain optimization. With over $750M in generated sales and $35M+ in managed ad spend, we provide end-to-end strategic support to eCommerce businesses worldwide.ROLE OVERVIEWWe are looking for a dedicated and customer-focused Customer Support Representative to assist our clients, resolve inquiries, and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and can handle client issues with professionalism and empathy.WORK SETUP<ul><li>Position: Customer Support Representative</li><li>Location: Paragon City, Lahore</li><li>Working Hours: 2:00 PM &ndash; 11:00 PM (Mon&ndash;Fri)</li><li>Employment Type: Full-Time</li><li>Salary: Up to PKR 120,000/month + Performance Incentives</li></ul>KEY RESPONSIBILITIES<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Resolve client issues efficiently while maintaining high customer satisfaction.</li><li>Assist with onboarding new clients and guiding them through processes.</li><li>Document and track customer interactions using CRM tools.</li><li>Collaborate with internal teams to escalate and resolve complex issues.</li><li>Maintain knowledge of company services, Amazon processes, and eCommerce solutions.</li><li>Ensure service-level agreements (SLAs) are met consistently.</li><li>Identify opportunities to improve customer support processes.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related discipline.</li><li>1&ndash;3 years of experience in customer support or client services.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Experience with CRM tools and ticketing systems.</li><li>E-commerce or Amazon industry experience preferred.</li><li>Ability to work independently in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li></ul>WHO THIS ROLE IS FOR<ul><li>Individuals with excellent communication and empathy skills.</li><li>Professionals who enjoy helping clients and solving problems.</li><li>Goal-oriented candidates who thrive in customer-facing roles.</li><li>Customer support professionals looking to grow within the eCommerce and Amazon services industry.</li><li>Ambitious individuals seeking long-term career growth.</li></ul>BENEFITS<ul><li>Market competitive salary.</li><li>Strong performance-based incentives.</li><li>Leave encashment.</li><li>Gratuity.</li><li>Saturday and Sunday off.</li><li>Flexible working hours.</li><li>Accommodation for relocating candidates.</li><li>Clear growth path into senior leadership.</li><li>Fast-growing Amazon-focused company.</li></ul>HOW TO APPLYSend your resume to: hr@commercekind.orgSubject line: Customer Support RepresentativeDEADLINE<ul><li>Applications will be accepted until 25 April 2026.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs130,000.00 per monthWork Location: In person

Customer Support Representative

CS Outsource

<div>
 
 
 Job Summary
 
 
 
 We are seeking a friendly, proactive, and customer-focused
 
 Customer Support Representative
 
 to join our team. The ideal candidate has excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently while ensuring an exceptional service experience.
 
 
 
 
 
 
 Job Overview
 
 
 
 A Customer Support Representative assists customers by answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction across phone, email, chat, and social media channels. They maintain accurate records, escalate complex cases when needed, and support continuous process improvement within the team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Respond promptly and professionally to customer inquiries via phone, email, live chat, and social platforms.
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 Provide accurate and clear information about products, services, policies, and procedures.
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 Troubleshoot and resolve customer issues, escalating advanced or complex cases when necessary.
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 Maintain detailed and accurate records of all customer interactions in the CRM system.
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 Identify recurring issues and share feedback with internal teams for improvement.
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 Follow up with customers to ensure complete resolution and satisfaction.
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 Meet or exceed key performance metrics such as response time, resolution time, and customer satisfaction scores.
 </li>
 <li>
 Collaborate with team members and contribute to a positive, supportive work environment.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
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 1&ndash;2 years of experience in customer service or customer support (preferred).
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 Excellent verbal and written communication skills.
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 Strong problem-solving abilities and attention to detail.
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 Ability to manage multiple tasks in a fast-paced environment.
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 Proficiency with computers, CRM platforms, ticketing systems, and support tools.
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 Patience, empathy, and a customer-first mindset.
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 Ability to work independently and effectively within a team.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
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 Opportunities for career development and skill enhancement.
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 Supportive team culture and leadership.
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 Exposure to modern tools and customer-centric systems.
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 A role where your contribution directly improves customer experience.
 </li>
 </ul>
 
 
</div>

Mahir Company

Job Description:We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will be responsible for handling customer queries through chat support and managing inbound/outbound calls for domestic campaigns.Key Responsibilities:<ul><li>Provide timely and accurate responses to customers via chat support</li><li>Handle inbound and outbound calls professionally</li><li>Assist customers with inquiries, complaints, and service requests</li><li>Maintain proper records of customer interactions</li><li>Ensure high customer satisfaction and service quality</li><li>Coordinate with internal teams when required</li></ul>Required Skills:<ul><li>Strong communication skills (Urdu &amp; basic English)</li><li>Experience in chat support and call handling (preferred)</li><li>Ability to manage domestic calling campaigns</li><li>Good typing speed for chat support</li><li>Problem-solving and active listening skills</li><li>Basic computer knowledge (CRM, MS Office, etc.)</li></ul>Preferred Qualifications:<ul><li>Previous experience in customer support or call center</li><li>Ability to work in shifts (if required)</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Growth opportunities</li><li>Friendly work environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

365 Care Group Private Limited

We&rsquo;re looking for a Customer Support Representative to join our growing team in Lahore (Gulberg 3). In this role, you&rsquo;ll handle inbound and outbound calls and provide exceptional technical and customer support to clients based in the UK and Ireland.If you&rsquo;re passionate about helping people, confident in communication, and eager to grow your career in a professional environment, this is the opportunity for you!Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via calls and chat.</li><li>Handle inbound and outbound calls to assist customers and provide timely solutions.</li><li>Maintain up-to-date knowledge of products and services to resolve issues efficiently.</li><li>Record and update customer information accurately in the system.</li><li>Meet performance goals and comply with company policies.</li></ul>Requirements<ul><li>Excellent verbal and written English communication skills.</li><li>0&ndash;1 year of experience in a customer service or call center role (fresh graduates encouraged to apply).</li><li>Confident in using computers, CRM systems, and software tools.</li><li>Ability to multitask and thrive in a fast-paced environment.</li><li>Flexible to work in rotational shifts.</li><li>Bachelor&rsquo;s degree preferred.</li></ul>What We Offer<ul><li>Opportunity to gain international exposure</li><li>Career growth and professional development opportunities.</li><li>Supportive and friendly team environment.</li></ul>Apply today and become part of a dynamic, fast-growing team delivering world-class customer experiences!Pay: Rs40,000.00 - Rs50,000.00 per hourWork Location: In person

ibex. Pakistan

<div><h3 class="jobSectionHeader">Job Overview</h3>
ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region). This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support. This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Handle high-volume inbound calls, chats, and emails from US &amp; UK customers</li><li>
Assist with order tracking, delivery updates, returns, refunds, and account-related queries</li><li>
Provide accurate information regarding products, pricing, shipping, and policies</li><li>
Deliver first-call resolution (FCR) through effective problem-solving</li><li>
Maintain a professional, empathetic, and customer-first approach</li><li>
Follow client SOPs, quality standards, and compliance guidelines</li><li>
Use CRM systems to log interactions and manage customer cases</li><li>
Achieve KPIs including CSAT, NPS, AHT, and Quality Scores</li><li>
Escalate complex issues appropriately while ensuring customer satisfaction</li><li>
Stay updated on process changes and system updates</li></ul><h3 class="jobSectionHeader">
Job Specifications
</h3><ul><li>Excellent English communication skills (mandatory)</li><li>
Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)</li><li>
Minimum Matric / O Levels (Bachelor&rsquo;s preferred)</li><li>
Strong problem-solving and interpersonal skills</li><li>
Basic knowledge of Microsoft Office / Google Workspace</li><li>
Ability to multitask across CRM tools and communication platforms</li><li>
Experience in international call center or eCommerce support is a plus</li><li>
Fresh candidates seeking call center jobs in Lahore are encouraged to apply</li><li>
Must be 18+ with valid CNIC</li></ul><h3 class="jobSectionHeader">
Career Growth Opportunities at ibex. Pakistan</h3>
This ibex. job role offers career growth pathways, depending on performance and interest, including:<ul><li>
Customer Service Representative Supervisors/ Team Lead</li><li>
Office Administrator / Operations Coordinator</li><li>
Training Specialists</li><li>
Cross-campaign growth for more exposure</li><li>
Cross-departmental growth for specific interests like marketing, IT, HR, etc.</li></ul></div>

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
 <li>
 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
 </li>
 <li>
 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
 </li>
 <li>
 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
 <li>
 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
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 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
 <li>
 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
 <li>
 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
 <li>
 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
 <li>
 Flexibility to work in shifts, weekends and on public holidays.
 </li>
 <li>
 Bachelor's degree is required.
 </li>
 <li>
 Experience using SalesForce and other CRM systems.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Virikson Travel

Responsibilities:<ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul>Requirements:<ul><li>Up to 2 years of professional experience.</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred.</li></ul><ul><li>Work Mode: Onsite, 5 days a week</li><li>Shift: Night Shift (5:00 PM to 2:00 AM) &amp; (6:00 PM to 3:00 AM)</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs170,000.00 per monthWork Location: In person

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