customer support representative

Gravity Force

Job Title: Customer Support Representative &ndash; E-commerceLocation: Bahria Orchard, Lahore, Pakistan Job Type: Full-TimeAbout UsWe are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused Customer Support Representative to join our team.Job Responsibilities<ul><li>Handle incoming customer inquiries via phone, email, chat, and social media.</li><li>Provide accurate information regarding products, orders, payments, and deliveries.</li><li>Resolve customer complaints and escalate complex issues to the relevant department.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with logistics and warehouse teams to ensure timely order fulfillment.</li><li>Follow up with customers to ensure satisfaction and build long-term relationships.</li><li>Assist in improving customer support processes and service quality.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred but not mandatory).</li><li>Prior experience in customer service, e-commerce, or call center will be a plus.</li><li>Strong communication and problem-solving skills.</li><li>Proficiency in MS Office and familiarity with CRM tools is desirable.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Fluency in English and Urdu (spoken and written).</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Growth opportunities within the company.</li><li>Friendly and professional work environment.</li></ul>How to ApplyInterested candidates are encouraged to apply through Indeed by submitting their updated resume. Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Representative

Linkitsoft

Title: Customer Support Representative.Job Description: LINKITSOFT is looking for a highly skilled customer service representative to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.Responsibilities:<ul><li>Comprehensive Product oriented training will be provided.</li><li>Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).</li><li>Collaborate with team members and other departments to address customer issues efficiently.</li><li>Gather customer feedback and insights to improve our services and provide input to the development team.</li><li>Identify and resolve customer concerns, including issues with orders, payments, or delivery.</li></ul>REQUIRMENTS:<ul><li>Must have at least 1-year of experience as a CSR.</li><li>Proficiency in English Speaking.</li><li>Must be dependable and a team player.</li><li>Excellent verbal and written communication skills.</li><li>Market Competitive Salary.</li></ul>Note: Only shortlisted candidates will be contacted. Avoid sharing irrelevant CVs.Job Details: Company: LINKITSOFT Type: Full-Time Job / Contract Basis / Night-Shift Location: Karachi, Sindh, PakistanJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Sunshott Corp

We are seeking a motivated and customer-focused Customer Support Representative (Telecaller) to handle inbound and outbound calls, assist customers with their inquiries, resolve issues, and provide product or service information. The ideal candidate is fluent in communication, empathetic, and solution-oriented.Key Responsibilities:<ul><li>Make outbound calls to existing or potential customers.</li><li>Answer incoming calls and resolve customer queries in a timely and professional manner.</li><li>Provide accurate information about products, orders, shipping, or services.</li><li>Maintain a positive and helpful tone in every interaction.</li><li>Log customer interactions, feedback, and complaints in the CRM system.</li><li>Follow up on customer inquiries that are not immediately resolved.</li><li>Coordinate with the operations or logistics team for issue resolution.</li><li>Work towards achieving daily and weekly call targets.</li></ul>Requirements:<ul><li>Proven experience in a telecalling or customer support role.</li><li>Excellent verbal communication skills in [languages like Hindi, English, etc.].</li><li>Good listening and problem-solving skills.</li><li>Ability to multitask and stay calm under pressure.</li><li>Basic computer knowledge and ability to work with CRM systems or Excel.</li><li>High school diploma or above.</li></ul>Preferred Skills:<ul><li>Experience in e-commerce, logistics, or consumer product support.</li><li>Familiarity with WhatsApp Business, Shopify.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthLanguage:<ul><li>Hindi (Preferred)</li><li>English (Required)</li></ul>Work Location: In person

Infoblox

<div>It&rsquo;s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine&rsquo;s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies and having fun along the way.
We are looking for a Customer Support Representative to join our Customer Support team in Trivandrum, reporting to the manager of Customer Support. In this role, you will be responsible for resolving Infoblox customers&rsquo; questions through phone calls, email, chat, and support tickets. You will be the first point of contact for our global customers and will collaborate with various teams to find solutions for our customers. You will gain exposure to cutting-edge Internet security technologies and will stay current through the ever-evolving training curriculum and learning opportunities we offer. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration.
You&rsquo;re the ideal candidate if you are a strategic thinker who is driven to collaborate across teams, operates independently, and is motivated by deadlines and achieving excellent results.
What you&rsquo;ll do:
<ul><li>Answer customer questions through phone calls, chat, email, and support tickets
</li><li>Take ownership of customer issues and see problems through to resolution
</li><li>Provide support for Infoblox customers and partners
</li><li>Create a customer-first culture through customer satisfaction metrics
</li><li>Engage other teams&mdash;like Renewals, Logistics, Sales, IT, and Orders&mdash;through effective cross-functional collaboration
</li><li>Ensure Infoblox values are demonstrated in every internal and external communication
</li><li>Create and update knowledge base articles on existing and new solutions
</li><li>Approach your work in a timely manner and with a high level of accountability
</li><li>Support a 24x7x365 organization by working rotational shifts, taking on-call responsibilities, and being flexible with your schedule
</li></ul>What you&rsquo;ll bring:
<ul><li>Demonstrated customer support experience of 1.5 years or more with U.S. or UK customers in a voice-based environment
</li><li>Ability to communicate in a clear and friendly manner without pronunciation or grammatical errors
</li><li>Ability to multi-task without compromising the quality of your interactions
</li><li>Able to prioritize between tasks without affecting customer satisfaction
</li><li>Excitement to solve customer issues
</li><li>Ability to quickly grasp terminology, processes, and workflow in a short period
</li><li>Experience in using Microsoft Office applications&mdash;Outlook, Word, and Excel
</li><li>Strategic thinking to find new and efficient ways to solve customer issues
</li><li>Outstanding organizational and analytical skills
</li><li>Bachelor&rsquo;s degree or relevant experience is required
</li></ul>What success looks like:
After six months, you will&hellip;
<ul><li>Perform in shift roles, like bullpen, standby, and weekend shifts
</li><li>Work with other teams, including IT, Engineering, and Logistics to resolve customer issues
</li><li>Handle high-priority customer interactions
</li></ul>After about a year, you will&hellip;
<ul><li>Be well acquainted with various administrative and licenses issues faced by network admins
</li><li>Solve complex customer issues independently
</li><li>Create and publish customer-facing knowledge base articles
</li><li>Work on becoming a features expert
</li></ul>We&rsquo;ve got you covered:
Our holistic benefits package includes coverage of your health, wealth, and wellness&mdash;as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a Provident Fund with company matches and generous paid time off to help you balance your life. We have a strong culture and live our values every day&mdash;we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.
Why Infoblox?
We&rsquo;ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you&rsquo;re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it&rsquo;s like to be a Bloxer . We think you&rsquo;ll be excited to join our team.</div>

Marham - Find a Doctor

Marham is seeking a Chat Support Executive to join our dynamic team. If you are passionate about providing excellent customer support and possess great communication skills, we encourage you to apply!Responsibilities:<ul><li>Respond promptly to customer inquiries via chat in a professional manner.</li></ul><ul><li>Address customer concerns, provide accurate information, and ensure a positive customer experience.</li></ul><ul><li>Collaborate with team members to resolve issues effectively.</li></ul><ul><li>Maintain a high level of product knowledge to assist customers efficiently.</li></ul><ul><li>Handle multiple chats simultaneously while maintaining quality and professionalism.</li></ul>RequirementsRequirements<ul><li>Education: Bachelor&rsquo;s degree (Graduate).</li></ul><ul><li>Experience: Minimum of 6 months in a similar role (chat support/customer service).</li></ul><ul><li>Excellent written communication skills in English.</li></ul><ul><li>Proficient in using computer systems and chat software.</li></ul><ul><li>Ability to work under pressure and meet response time targets.</li></ul><ul><li>Strong problem-solving and multitasking skills.</li></ul>Shift Timings: Evening shift (specific hours to be discussed during the interview).BenefitsBenefits<ul><li>Competitive salary and benefits.</li></ul><ul><li>Opportunity for growth and development.</li></ul><ul><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthWork Location: In person

olevels.com school

Customer Support Representative Are you great with numbers, a good communicator and love helping people? We're looking for a Customer Support Representative to join our dynamic team at Olevels.com SchoolKey Responsibilities: -Handle billing inquiries with professionalism and care. -Support parents and students with payment processes. -Ensure accurate records and smooth financial operations.What Makes You a Great Fit? -Detail-oriented, organized, and approachable. -Strong communication skills with a passion for customer service. -Basic knowledge of billing or accounts (preferred).If you are interested, send us your resume to maimoona@olevels.comGender: Female Salary: 40k-60k Location: Banigala, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Representative - Female

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

Job Summary:We are seeking a proactive and customer-focused Customer Support Representative to join our packaging material team. The role involves managing customer inquiries, processing orders, handling complaints, and ensuring seamless coordination between clients, sales, and production departments. The ideal candidate will have strong communication skills, attention to detail, and a customer-first attitude to deliver exceptional service.Key Responsibilities:<ul><li>Act as the first point of contact for customers regarding inquiries, quotations, and orders for packaging materials.</li><li>Manage customer communication through phone, email, and in-person visits (if required).</li><li>Accurately process sales orders, coordinate with production, and ensure timely delivery of materials.</li><li>Maintain up-to-date knowledge of company products (cartons, boxes, flexible packaging, tapes, etc.) to provide accurate information and recommendations.</li><li>Track orders and provide customers with status updates.</li><li>Resolve customer complaints efficiently, escalating complex issues to the relevant departments.</li><li>Build and maintain strong, long-term relationships with clients by providing professional after-sales support.</li><li>Collaborate with sales, logistics, and finance teams to ensure smooth operations and customer satisfaction.</li><li>Keep records of customer interactions, transactions, feedback, and issues in the CRM or ERP system.</li><li>Identify opportunities for upselling and cross-selling packaging products.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Supply Chain, or a related field (preferred).</li><li>Proven experience as a Customer Support Representative, preferably in manufacturing, packaging, or B2B sales.</li><li>Strong verbal and written communication skills.</li><li>Proficiency in MS Office and experience with ERP/CRM systems.</li><li>Ability to handle multiple tasks and prioritize under pressure.</li><li>Strong problem-solving skills and a customer-oriented mindset.</li><li>Team player with good coordination skills between departments.</li></ul>Key Competencies:<ul><li>Customer Service Excellence</li><li>Order Management &amp; Follow-Up</li><li>Product Knowledge (Packaging Materials)</li><li>Communication &amp; Negotiation Skills</li><li>Attention to Detail</li><li>Complaint Resolution</li><li>Time Management</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Performance-based incentives/bonuses</li><li>Opportunities for career growth within the packaging industry</li><li>Professional training and development</li><li>Supportive work environment</li></ul>Location: LahoreSalary: Rs. 25,000 - 40,000, KPI bonus along with sales CommissionJob Type: Night Shift ( 8pm - 5 am) Full-timeJob Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

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Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative - Female

Customer Support Representative (CSR)