customer support representative

HR Ways

<p>Job Description:</p><p><b>Hiring Customer Support Representative - Onsite in Karachi</b></p><p><b>About Client Company:</b></p><p>﻿Leading Software Development and IT Solution Provider in Pakistan.</p><p><b>Job Description:</b></p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul><p><b>Requirements:</b></p><ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul><p><b>Other Details:</b></p><p><b>Working Timings: 3:00PM -10:30PM</b></p><p><b>Working Days: Mon-Fri (Alternate Saturdays On)</b></p><p><b>Work Mode: Full Time Onsite</b></p><p><b>Location: Block 2 P.E.C.H.S., Karachi</b></p><p>Work Location: In person</p>

Customer Support Representative

<div><div><p>Ever imagined saying, &quot;I helped launch the future of transportation&quot;?</p>
<p>
We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.</p>
<p>
We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you'll feel right at home here.</p>
<p><b>
Curious to experience Vay yourself? Use the code </b><b><i>VAYCANDIDATE</i></b><b> for $10 off your first trip in Las Vegas! Download the &quot;Vay&quot; app from the Apple or Google Play store &amp; off you go!</b></p>
<h4 class="jobSectionHeader"><b>
What's happening at Vay</b></h4>
<ul><li>First to roll out vehicles in both Europe and the USA on public roads without a human being inside &amp; currently the 2nd largest commercial, driverless car fleet in the Western World.</li>
<li>We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.</li>
<li>We've completed 10's of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!</li>
<li><b>...And soon we'll be expanding across the US &amp; Europe</b></li>
</ul></div><h4 class="jobSectionHeader"><b><i>Why this role is exciting</i></b></h4>
<p>
As the<b> Customer Support Representative</b>, you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.</p>
<h4 class="jobSectionHeader"><b><i>
What you'll be driving</i></b></h4>
<ul><li>Handle inbound customer contacts (calls, email, chat) during assigned shifts</li>
<li>Resolve issues related to bookings, billing, app usage, and vehicle access</li>
<li>Log and document all interactions accurately in our CRM</li>
<li>Follow escalation protocols for technical or operational issues</li>
<li>Meet or exceed KPIs including CSAT, FCR, and AHT</li>
<li>Flag recurring issues and contribute to process improvements</li>
</ul><h4 class="jobSectionHeader"><b><i>What are we looking for</i></b></h4>
<ul><li>3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)</li>
<li>Clear and empathetic communicator, written and verbal</li>
<li>Comfortable working in a fast-paced, evolving environment with shifting priorities</li>
<li>Able to follow escalation processes consistently and document interactions accurately</li>
<li>Comfortable using digital tools &mdash; CRM and ticketing systems (Zendesk, Freshdesk, or similar)</li>
<li>Must be able to work on-site in Las Vegas, including shift work and weekends</li>
</ul><h4 class="jobSectionHeader"><b><i>Why choose Vay</i></b></h4>
<p>
A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.</p>
<p>
 Huge scope for impact in a fast paced environment</p>
<p>
 401(k) programme</p>
<p>
 Health, Dental &amp; Vision Insurance</p>
<p>
 All Vay team members receive 30% off their Vay rides</p>
<p>
️&zwj;️ Wellness Hub free gym access &amp; wellness app subscriptions</p>
<p>
️ Exclusive external discounts</p>
<p>
 Regular team events throughout the year</p><p></p><div><p><br>
For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.</p>
<p>
We'd love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.</p>
<p>
We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you.</p></div></div>

Valley Plains Equipment

<div><div><div><h2 class="jobSectionHeader"><b>Who is Valley Plains Equipment?</b></h2></div><div><p>
Valley Plains Equipment is the local John Deere Dealer in eastern North Dakota, southeastern South Dakota, and northwestern Minnesota. We are a company that cultivates success with hard work, authenticity and a best-in-class team that embodies these traits. Join the team that works with you and is driven for you!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Position Summary</b></h2></div><div><p>
The Aftermarket Customer Support Rep will effectively drive retail parts and service sales by building customer relationships and satisfaction in alignment with the organization&rsquo;s financial and operational objectives. A successful candidate needs to display confidence, be driven to succeed, have effective communication skills, and have a team player mentality. This role also requires critical decision-making skills and a desire to continuously improve and strive towards excellence in the Aftermarket business.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Provide value to our customers and cultivate positive relationships by selling Parts and Service solutions that meet their specific needs.</li><li>
Support all product lines offered by the organization.</li><li>
Promote and market all Parts and Service promotions of the organization to increase customer participation and achieve aftermarket goals.</li><li>
Increase store sales by fostering growth with both existing and new customers, emphasizing sales opportunities for both John Deere and competing brand equipment.</li><li>
Promptly follow up with customers and deliver sound advice to help their business.</li><li>
Fill out call reports for each customer visit using dealership systems.</li><li>
Communicate customer concerns to the appropriate department manager at the location when needed.</li><li>
Profile customer&rsquo;s fleet of equipment and updates in dealership systems.</li><li>
Participates in customer clinics and provides limited technical support where applicable.</li><li>
Provide backup support on the front counter during planting and harvest as needed.</li><li>
Other duties or projects as assigned by Management.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Must be a self-starter that independently maintains a high level of motivation with minimal supervision.</li><li>
Knowledge of database software, online parts books, etc. and ability to use standard computer applications such as Microsoft Office.</li><li>
Excellent verbal communication skills and ability to build and maintain rapport with key accounts.</li><li>
Basic knowledge of agricultural equipment and dealership operations.</li><li>
High school diploma or GED equivalent.</li><li>
Valid driver&rsquo;s license and clean driving record.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2></div><div><ul><li>
3+ years of Sales experience preferred.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2></div><div><p>
Join Valley Plains for competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance. Experience a fulfilling career with us.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Working with you. Driven for you.</b></h2></div></div></div><div></div>

Five Star Solutions

<div><div><p>We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.</p>
<p>
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY</p>
</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><div>
<ul><li>Assist customers with membership questions and account management.</li>
<li>Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.</li>
<li>Process cancellation requests using one of two CRM systems based on the customer's location.</li>
<li>Navigate multiple CRM systems to review account history, transactions, and previous actions.</li>
<li>Update customer information and maintain accurate account records.</li>
<li>Complete and submit claim forms to appropriate locations.</li>
<li>Create and manage family membership plans.</li>
<li>Schedule services for customers at participating locations.</li>
<li>Add or remove vehicles from customer accounts.</li>
<li>Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.</li>
<li>Guide customers through their online account portals.</li>
<li>Send promotional coupons and submit refund requests to corporate offices when appropriate.</li>
<li>Locate equipment and location information using internal resources and approved scripts.</li>
<li>Stay current on company services, policies, and frequent updates.</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<ul><li>1 year of prior call center, office, or customer service experience required</li>
<li>Strong customer service and communication skills.</li>
<li>Comfortable working in multiple computer systems simultaneously.</li>
<li>Ability to learn and navigate various CRM platforms.</li>
<li>Excellent attention to detail and organizational skills.</li>
<li>Ability to adapt quickly to changing processes and policies.</li>
<li>Strong problem-solving skills and a positive attitude.</li>
</ul></div><h3 class="jobSectionHeader"><b>Work Environment</b></h3><div>
<p>
This is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.</p>
<p>
If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!</p>
</div><p>
Starting pay - $14/hr plus shift differential(extra $1/hr nights &amp; wkds)</p>
<p>
Working hours between - 9:00am-6:00pm (CST) ; Work Days - M-F and rotating weekends</p>
<p>
Paid Training - typically 1 week in length from 8:00am-4:00pm Mon-Fri (CST)</p>
<p>
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days</p><div>
<p>
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Atlantis BPO Solutions Private Limited

<p><b>Location:</b> I-9/3, Islamabad (Onsite)<br/><b>Shift:</b> US Night Shift (6:00 PM &ndash; 3:00 AM)</p><p>Atlantis BPO Solutions is looking for an <b>Inbound Customer Support Representative</b> to join its US Telecom campaign. Candidates with outbound sales, telesales, or call center experience are highly encouraged to apply.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound customer calls</li><li>Assist customers with internet &amp; cable service activations</li><li>Explain plans, pricing, and promotions</li><li>Resolve customer queries professionally</li><li>Update customer records in CRM</li><li>Meet individual performance targets</li></ul><p><b>Requirements:</b></p><ul><li>Excellent English communication skills</li><li>Strong customer handling and sales skills</li><li>Basic computer knowledge</li><li>Ability to work the US Night Shift</li></ul><p><b>Experience:</b></p><ul><li>6 months to 2 years of experience in Inbound Sales, Customer Support, Telecom, or Call Center is preferred.</li><li><b>Candidates with Outbound Sales, Telesales, Appointment Setting, or Cold Calling experience are highly encouraged to apply.</b></li><li>Fresh candidates with excellent English communication skills are also encouraged to apply.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive Basic Salary</li><li>Performance-Based Incentives</li><li>Attendance Bonus</li><li>Career Growth Opportunities</li></ul><p>Pay: Rs70,000.00 - Rs250,000.00 per month</p><p>Work Location: In person</p>

Inbound Customer Support Representative

Eaton

<div><div>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
</div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:
</b></h2></div><div><p>The primary function of this role is to provide commercial support for portfolio of customers of project business and interfacing with customers through and internal parties via email, phone, chat and case management tool.<br>
</p><p></p><p>Main Responsibilities:
</p><ul><li>Handles inquiries via phone, chat and email from customers and/or internal parties.
</li><li>Order management: order entry, price checking, order clearing compliant with Eaton's policies
</li><li>Complaint handling
</li><li>Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
</li><li>Handles a variety of pre-sales or post-sales service functions.
</li><li>Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
</li><li>Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
</li><li>Fosters an environment which promotes Eaton&rsquo;s goals and philosophy, encourages continuous improvement and builds customer relationships
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><ul><li>Bachelor&rsquo;s degree (BSC/BA)
</li>1-3 years of experience in customer support<br>
<li>
<br>
<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:
</b></h2></div><div><ul><li>English language knowledge (minimum B2 level)
</li><li>Basic MS Office
</li><li>SAP/Oracle knowledge or any Case Management Tool is would be an advantage
</li><li>Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, and a problem-solving mindset
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What We Offer:
</b></h2></div><div><ul><li>Competitive compensation and benefits package
</li><li>Flexible working solutions
</li><li>Excellent working environment &ndash; safety and ethics are important for us
</li><li>Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day
</li><li>Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University
</li></ul></div></div></div><p>All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates&rsquo; privacy rights and data security will be protected in accordance with applicable laws.<br>
</p><p></p><p>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

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