customer support representative

HR Ways

<p>Job Description:</p><p><b>Hiring Customer Support Representative - Onsite in Karachi</b></p><p><b>About Client Company:</b></p><p>﻿Leading Software Development and IT Solution Provider in Pakistan.</p><p><b>Job Description:</b></p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul><p><b>Requirements:</b></p><ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul><p><b>Other Details:</b></p><p><b>Working Timings: 3:00PM -10:30PM</b></p><p><b>Working Days: Mon-Fri (Alternate Saturdays On)</b></p><p><b>Work Mode: Full Time Onsite</b></p><p><b>Location: Block 2 P.E.C.H.S., Karachi</b></p><p>Work Location: In person</p>

Customer Support Representative

Vidzo Royal Inn

<p><strong>Join Our Team</strong></p><p>Vidzo Royal Inn is looking for friendly, detail-oriented professionals to join our Customer Support team. No prior experience required — <strong>paid online training will be provided</strong>.</p><p> </p><p><strong>Role: Customer Support Representative</strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to guest and client inquiries via email, chat, and phone</li><li>Provide professional, timely, and courteous support to ensure guest satisfaction</li><li>Manage bookings, reservations, and follow-ups accurately</li><li>Maintain and update customer records in our system</li><li>Escalate issues appropriately and support daily operations</li></ul><p> </p><p><strong>Requirements</strong></p><ul><li>Strong written and verbal communication skills</li><li>Excellent customer service and problem-solving abilities</li><li>Basic computer skills: MS Office, Google Workspace, and email</li><li>Reliable internet connection and access to a computer or smartphone</li><li>Self-motivated, organized, and able to work independently in a remote setting</li></ul><p> </p><p><strong>What We Offer</strong></p><ul><li>Competitive pay: <strong>Up to CAD $750 per week</strong></li><li>Paid online training and onboarding</li><li>Flexible work schedule</li><li>Career growth opportunities within Vidzo Royal Inn</li><li>100% Remote work environment</li></ul>

<div><div><p>Ever imagined saying, &quot;I helped launch the future of transportation&quot;?</p>
<p>
We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.</p>
<p>
We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you'll feel right at home here.</p>
<p><b>
Curious to experience Vay yourself? Use the code </b><b><i>VAYCANDIDATE</i></b><b> for $10 off your first trip in Las Vegas! Download the &quot;Vay&quot; app from the Apple or Google Play store &amp; off you go!</b></p>
<h4 class="jobSectionHeader"><b>
What's happening at Vay</b></h4>
<ul><li>First to roll out vehicles in both Europe and the USA on public roads without a human being inside &amp; currently the 2nd largest commercial, driverless car fleet in the Western World.</li>
<li>We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.</li>
<li>We've completed 10's of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!</li>
<li><b>...And soon we'll be expanding across the US &amp; Europe</b></li>
</ul></div><h4 class="jobSectionHeader"><b><i>Why this role is exciting</i></b></h4>
<p>
As the<b> Customer Support Representative</b>, you'll be the voice of the world's first commercial remote driving service working closely with Operations and Product, your feedback will shape how the service improves handling customer contacts across every channel and making sure every interaction reflects the quality and care Vay is built on.</p>
<h4 class="jobSectionHeader"><b><i>
What you'll be driving</i></b></h4>
<ul><li>Handle inbound customer contacts (calls, email, chat) during assigned shifts</li>
<li>Resolve issues related to bookings, billing, app usage, and vehicle access</li>
<li>Log and document all interactions accurately in our CRM</li>
<li>Follow escalation protocols for technical or operational issues</li>
<li>Meet or exceed KPIs including CSAT, FCR, and AHT</li>
<li>Flag recurring issues and contribute to process improvements</li>
</ul><h4 class="jobSectionHeader"><b><i>What are we looking for</i></b></h4>
<ul><li>3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)</li>
<li>Clear and empathetic communicator, written and verbal</li>
<li>Comfortable working in a fast-paced, evolving environment with shifting priorities</li>
<li>Able to follow escalation processes consistently and document interactions accurately</li>
<li>Comfortable using digital tools &mdash; CRM and ticketing systems (Zendesk, Freshdesk, or similar)</li>
<li>Must be able to work on-site in Las Vegas, including shift work and weekends</li>
</ul><h4 class="jobSectionHeader"><b><i>Why choose Vay</i></b></h4>
<p>
A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.</p>
<p>
 Huge scope for impact in a fast paced environment</p>
<p>
 401(k) programme</p>
<p>
 Health, Dental &amp; Vision Insurance</p>
<p>
 All Vay team members receive 30% off their Vay rides</p>
<p>
️&zwj;️ Wellness Hub free gym access &amp; wellness app subscriptions</p>
<p>
️ Exclusive external discounts</p>
<p>
 Regular team events throughout the year</p><p></p><div><p><br>
For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.</p>
<p>
We'd love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.</p>
<p>
We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you.</p></div></div>

Five Star Solutions

<div><div><p>We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.</p>
<p>
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY</p>
</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><div>
<ul><li>Assist customers with membership questions and account management.</li>
<li>Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.</li>
<li>Process cancellation requests using one of two CRM systems based on the customer's location.</li>
<li>Navigate multiple CRM systems to review account history, transactions, and previous actions.</li>
<li>Update customer information and maintain accurate account records.</li>
<li>Complete and submit claim forms to appropriate locations.</li>
<li>Create and manage family membership plans.</li>
<li>Schedule services for customers at participating locations.</li>
<li>Add or remove vehicles from customer accounts.</li>
<li>Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.</li>
<li>Guide customers through their online account portals.</li>
<li>Send promotional coupons and submit refund requests to corporate offices when appropriate.</li>
<li>Locate equipment and location information using internal resources and approved scripts.</li>
<li>Stay current on company services, policies, and frequent updates.</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<ul><li>1 year of prior call center, office, or customer service experience required</li>
<li>Strong customer service and communication skills.</li>
<li>Comfortable working in multiple computer systems simultaneously.</li>
<li>Ability to learn and navigate various CRM platforms.</li>
<li>Excellent attention to detail and organizational skills.</li>
<li>Ability to adapt quickly to changing processes and policies.</li>
<li>Strong problem-solving skills and a positive attitude.</li>
</ul></div><h3 class="jobSectionHeader"><b>Work Environment</b></h3><div>
<p>
This is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.</p>
<p>
If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!</p>
</div><p>
Starting pay - $14/hr plus shift differential(extra $1/hr nights &amp; wkds)</p>
<p>
Working hours between - 9:00am-6:00pm (CST) ; Work Days - M-F and rotating weekends</p>
<p>
Paid Training - typically 1 week in length from 8:00am-4:00pm Mon-Fri (CST)</p>
<p>
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days</p><div>
<p>
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

<div><div><p>We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.</p>
<p>
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY</p>
</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><div>
<ul><li>Assist customers with membership questions and account management.</li>
<li>Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.</li>
<li>Process cancellation requests using one of two CRM systems based on the customer's location.</li>
<li>Navigate multiple CRM systems to review account history, transactions, and previous actions.</li>
<li>Update customer information and maintain accurate account records.</li>
<li>Complete and submit claim forms to appropriate locations.</li>
<li>Create and manage family membership plans.</li>
<li>Schedule services for customers at participating locations.</li>
<li>Add or remove vehicles from customer accounts.</li>
<li>Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.</li>
<li>Guide customers through their online account portals.</li>
<li>Send promotional coupons and submit refund requests to corporate offices when appropriate.</li>
<li>Locate equipment and location information using internal resources and approved scripts.</li>
<li>Stay current on company services, policies, and frequent updates.</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<ul><li>1 year of prior call center, office, or customer service experience required</li>
<li>Strong customer service and communication skills.</li>
<li>Comfortable working in multiple computer systems simultaneously.</li>
<li>Ability to learn and navigate various CRM platforms.</li>
<li>Excellent attention to detail and organizational skills.</li>
<li>Ability to adapt quickly to changing processes and policies.</li>
<li>Strong problem-solving skills and a positive attitude.</li>
</ul></div><h3 class="jobSectionHeader"><b>Work Environment</b></h3><div>
<p>
This is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.</p>
<p>
If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!</p>
</div><p>
Starting pay - $14/hr plus shift differential(extra $1/hr nights &amp; wkds)</p>
<p>
Working hours between - 10:00am-7:00pm (EST) ; Work Days - M-F and rotating weekends</p>
<p>
Paid Training - typically 1 week in length from 9:00am-5:00pm Mon-Fri (EST)</p>
<p>
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days</p><div>
<p>
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Search 10000+ Customer support representative jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 customer support representative jobs Near Me

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative