customer support representative

Smart World BPO

Job Title: Customer Service / Customer Support RepresentativeLocation: LahoreEmployment Type: Full-TimeSalary: Rs100,000.00 - Rs120,000.00 per monthJob Description: Customer + Calling Service Representative,Applying candidate must be from Lahore.Exceptional communication skills which must lead to customer satisfaction and subsequently a high conversion percentage.The candidate MUST have an English accent that is either neutral or native to the USA.Customer service representatives are trained to handle a wide range of issues, such as product inquiries, technical problems, billing discrepancies, and more. The focus is on efficiently and satisfactorily resolving these problems.Customer service representatives are often trained to handle difficult or upset customers with patience and professionalism. This might involve de-escalation techniques and finding solutions that satisfy the customer.Cold calling is a sales and marketing technique in which a salesperson or representative makes unsolicited phone calls to potential customers or clients who have not expressed prior interest in the product or service being offered. The goal of cold calling is to initiate a conversation, build rapport, and ultimately persuade the prospect to take a desired action, such as making a purchase, scheduling a meeting, or signing up for a service.Attention to Detail and organizationMust be good at understanding diverse accent range.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Building lasting relationships with clients and other call center team members based on trust and reliability.Experience: Customer Service: 2 years (Preferred)Lahore: Reliably commute or planning to relocate before starting work (Preferred)Job Type: Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Representative

CommerceKind

ABOUT USCommerceKind is a performance-driven Amazon growth agency helping brands scale through expert PPC management, product launches, private label expansion, and supply chain optimization. With over $750M in generated sales and $35M+ in managed ad spend, we provide end-to-end strategic support to eCommerce businesses worldwide.ROLE OVERVIEWWe are looking for a dedicated and customer-focused Customer Support Representative to assist our clients, resolve inquiries, and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and can handle client issues with professionalism and empathy.WORK SETUP<ul><li>Position: Customer Support Representative</li><li>Location: Paragon City, Lahore</li><li>Working Hours: 2:00 PM &ndash; 11:00 PM (Mon&ndash;Fri)</li><li>Employment Type: Full-Time</li><li>Salary: Up to PKR 120,000/month + Performance Incentives</li></ul>KEY RESPONSIBILITIES<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Resolve client issues efficiently while maintaining high customer satisfaction.</li><li>Assist with onboarding new clients and guiding them through processes.</li><li>Document and track customer interactions using CRM tools.</li><li>Collaborate with internal teams to escalate and resolve complex issues.</li><li>Maintain knowledge of company services, Amazon processes, and eCommerce solutions.</li><li>Ensure service-level agreements (SLAs) are met consistently.</li><li>Identify opportunities to improve customer support processes.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related discipline.</li><li>1&ndash;3 years of experience in customer support or client services.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Experience with CRM tools and ticketing systems.</li><li>E-commerce or Amazon industry experience preferred.</li><li>Ability to work independently in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li></ul>WHO THIS ROLE IS FOR<ul><li>Individuals with excellent communication and empathy skills.</li><li>Professionals who enjoy helping clients and solving problems.</li><li>Goal-oriented candidates who thrive in customer-facing roles.</li><li>Customer support professionals looking to grow within the eCommerce and Amazon services industry.</li><li>Ambitious individuals seeking long-term career growth.</li></ul>BENEFITS<ul><li>Market competitive salary.</li><li>Strong performance-based incentives.</li><li>Leave encashment.</li><li>Gratuity.</li><li>Saturday and Sunday off.</li><li>Flexible working hours.</li><li>Accommodation for relocating candidates.</li><li>Clear growth path into senior leadership.</li><li>Fast-growing Amazon-focused company.</li></ul>HOW TO APPLYSend your resume to: hr@commercekind.orgSubject line: Customer Support RepresentativeDEADLINE<ul><li>Applications will be accepted until 25 April 2026.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs130,000.00 per monthWork Location: In person

IGET Solutions PVT Ltd

IGET SOLUTIONS PVT LTDlooking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions, resolving queries.Key Responsibilities:<ul><li>Handle customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries via phone, email, or live chat promptly and effectively.</li><li>Provide accurate information about company services, processes, and policies.</li><li>Resolve customer complaints and issues while maintaining a positive customer experience.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Follow up with customers to ensure their concerns are resolved.</li><li>Maintain a professional tone and deliver high-quality customer support at all times.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Ability to handle customers calmly and professionally under pressure.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Bahria town-Lahore. NIGHT SHIFT.Job Type: Full-timeWork Location: In person

FieldFlō

<div>
 
 
 Customer Support Representative
 
 
 
 
 
 
 
 FieldFl&omacr; | Full-time | Remote Central/West or Hybrid in Colorado
 
 
 
 
 
 
 
 About FieldFl&omacr;
 
 
 
 
 
 
 
 FieldFl&omacr; is a management platform purpose-built for specialty subcontractors in construction and field services. We help trade contractors streamline operations, strengthen safety, and gain real-time project visibility. We are rapidly scaling, and our customers are at the heart of what we do.
 
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 
 We are seeking a detail-oriented, customer-focused Customer Support Representative to be the first point of contact for FieldFl&omacr; customers. In this critical role, you will help customers navigate our software, troubleshoot issues, and gain confidence in our platform. Because of the complexity of the specialty subcontractor industry,&nbsp;direct experience in construction or field services is vital&nbsp;for a successful transition and steep learning curve. You will also partner closely with our Customer Success team on administrative tasks and customer education.
 
 
 
 
 
 
 
 Core ResponsibilitiesCustomer Support &amp; Issue Resolution
 
 
 <ul>
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 Serve as the first point of contact for all customer inquiries via email/Intercom, phone, and chat.
 </li>
 <li>
 Troubleshoot product issues, answer questions, and provide timely, friendly, and effective solutions.
 </li>
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 Ensure all customer interactions and issues are clearly documented and followed through to resolution.
 </li>
 </ul>
 
 
 
 
 
 Knowledge Base &amp; Documentation
 
 
 <ul>
 <li>
 Contribute to our Help Center articles, FAQs, and training resources to improve customer self-service.
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 Identify common issues and documentation gaps, proactively updating resources and improving software utilization within our support tools (e.g., Intercom).
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Customer Success, Product, and Engineering to escalate technical issues and share customer feedback/trends that inform product improvements.
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 Act as a strong internal advocate for an exceptional customer experience.
 </li>
 </ul>
 
 
 
 
 
 Administrative &amp; Process Improvement
 
 
 <ul>
 <li>
 Assist the Customer Success team with scheduling, reporting, and data entry.
 </li>
 <li>
 Log customer interactions and maintain accurate records using HubSpot CRM.
 </li>
 <li>
 Identify and implement opportunities to improve support workflows, response times, and internal processes.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Experience
 
 
 <ul>
 <li>
 1-3 years of proven experience in the construction industry, field services, or a related environment.
 </li>
 <li>
 Strong written and verbal communication skills with an unwavering customer-first mindset.
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 High attention to detail and strong organizational skills.
 </li>
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 Ability to troubleshoot complex problems, think critically, and follow issues through to resolution.
 </li>
 <li>
 A collaborative attitude with comfort working cross-functionally across multiple teams.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
 </li>
 <li>
 Curiosity and eagerness to learn the FieldFl&omacr; platform and our customers' industries.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience in a SaaS support, customer service, or customer success role.
 </li>
 <li>
 Familiarity with customer support and CRM tools such as Intercom and HubSpot.
 </li>
 <li>
 Interest in growing into Customer Success, Product, or Support leadership over time.
 </li>
 </ul>
 
 
 
 
 
 Why FieldFl&omacr;
 
 
 <ul>
 <li>
 Build something meaningful for customers who do vital work in the real world.
 </li>
 <li>
 Join a high-growth company with opportunities to learn and advance your career.
 </li>
 <li>
 Work with a smart, mission-driven team that values ownership, curiosity, and teamwork.
 </li>
 <li>
 Competitive compensation, benefits, and room to grow.&nbsp;Current salary range $50-$60K, plus variable up to $5,000 annually depending on met goals.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 FieldFl&omacr; Equal Opportunity &amp; Hiring Practices Statement
 
 
 
 FieldFl&omacr; is proud to be an Equal Opportunity Employer.
 
 
 
 
 We&rsquo;re building a team of talented, kind, and driven people, and we believe great work happens when everyone feels respected, supported, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable law.
 
 
 
 
 
 
 
 Employment with FieldFl&omacr; is contingent upon the successful completion of any applicable background checks, which are conducted in compliance with federal, state, and local laws.
 
 
 
 
 
 
 
 Candidates must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship.
 
 
 
 
 We are deeply committed to&nbsp;fair, consistent, and thoughtful hiring practices&nbsp;and to creating a workplace where everyone has the opportunity to do their best work.
 
 
 
 
 If you need a reasonable accommodation during the application or interview process, just let us know &mdash; we&rsquo;re happy to help.
 
 
 
 
 
</div>

Nutrifactor Laboratories (Pvt) Limited

We are looking for a passionate Customer Support Representative. The ideal candidate will assist customers through phone, email, and chat, providing accurate product information, handling queries, and ensuring an exceptional customer experience. This role involves guiding customers about our nutraceutical products.Qualifications:<ul><li>Bachelor&rsquo;s degree in Pharmacy, Nutrition, DVM, or Food Science</li></ul>Experience:<ul><li>Fresh graduates are encouraged to apply (training will be provided)</li></ul>Key Responsibilities:<ul><li>Interact with customers via phone calls, emails, and chat in a professional and courteous manner.</li><li>Provide expert guidance to customers on the use, benefits, and suitability of our nutraceutical products.</li><li>Assist customers with order placements, cancellations, refunds, and exchanges.</li><li>Handle customer feedback and complaints, ensuring timely resolution and follow-up.</li><li>Maintain an in-depth understanding of product formulations, ingredients, and benefits to provide accurate and reliable information.</li><li>Coordinate with internal departments to relay customer insights and suggestions for service and product improvements.</li><li>Ensure all communication adheres to company policies, procedures, and industry standards.</li><li>Prepare and analyze customer interaction reports to identify common issues and improvement opportunities.</li></ul>Requirements:<ul><li>Strong passion for customer satisfaction and wellness-focused service.</li><li>Excellent verbal and written communication skills.</li><li>Ability to adapt to changing priorities and multitask efficiently.</li><li>Team-oriented mindset with a problem-solving attitude.</li></ul>Job Type: Full-timeWork Location: In person

Marham - Find a Doctor

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via live chat.</li><li>Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.</li><li>Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.</li><li>Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.</li><li>Stay up-to-date with Marham&rsquo;s services and any regulatory requirements that may affect communication with users.</li><li>Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree (preferably in Pharmacy, Life Sciences, or a related field).</li><li>Experience: Minimum 5 years of experience in customer support or complaint management, ideally within the pharmaceutical or healthcare sector.</li><li>Strong written communication skills in English.</li><li>Familiarity with chat systems, CRM tools, and online customer service platforms.</li><li>Ability to work under pressure, multitask, and meet performance KPIs.</li><li>Demonstrated ability to resolve complex customer concerns in a regulated industry.</li><li>Shift Timings: Multiple Shifts(specific hours to be discussed during the interview).</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth and learning opportunities within a health-tech company.</li><li>Supportive and collaborative work environment.</li><li>Be part of a mission to improve healthcare access for millions.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have at least 5 years of experience in customer service or complaint management?</li><li>Do you have a Bachelor&rsquo;s degree in Pharmacy or a related field?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

OUTCOMES

JOB SUMMARYThe Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.ESSENTIAL DUTIES &amp; RESPONSIBILITIESCustomer Interaction<ul><li>Respond promptly and professionally to inbound calls and other communication channels.</li><li>Provide accurate and relevant information to clients regarding products, programs, and services.</li><li>Address client inquiries and concerns with a customer-centric approach.</li></ul>Issue Resolution<ul><li>Identify and troubleshoot client issues, escalating them appropriately when necessary.</li><li>Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.</li><li>Offer effective and timely solutions to meet client needs.</li></ul>Product Knowledge<ul><li>Maintain a comprehensive understanding of the company's products, programs, and services.</li><li>Stay informed about updates and changes in offerings to assist clients effectively.</li><li>Utilize and maintain product knowledge base.</li><li>Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.</li></ul>Process Adherence<ul><li>Adhere to standard processes and procedures in handling client interactions.</li><li>Ensure compliance with established protocols for issue resolution</li></ul>Team Collaboration<ul><li>Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.</li><li>Communicate regularly with team members to share insights and updates.</li></ul>Documentation<ul><li>Accurately record and document client interactions and resolutions.</li><li>Keep detailed and organized records for reference and reporting purposes.</li></ul>Client Retention<ul><li>Offer alternative solutions when appropriate with the goal of retaining clients' business.</li><li>Analyze client needs and recommend relevant features to enhance their experience.</li></ul>Continued Development<ul><li>Stay current with industry information, changes, and updates to provide informed support.</li></ul>Adaptability<ul><li>Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.</li></ul>Ad-hoc Support<ul><li>Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.</li></ul>KNOWLEDGE &amp; REQUIREMENTS<ul><li>Experience in a technical call center environment preferred.</li><li>Certified Pharmacy Technician preferred.</li><li>Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.</li><li>Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.</li><li>Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure</li></ul>EDUCATION &amp; EXPERIENCE REQUIREMENTS<ul><li>Minimum years of work experience: 2 years</li></ul>Pay: $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to work on site Monday-Friday from 8-5 CST?</li></ul>Experience:<ul><li>Technical support: 2 years (Preferred)</li><li>Computer literacy: 2 years (Preferred)</li></ul>Ability to Commute:<ul><li>West Des Moines, IA 50266 (Required)</li></ul>Work Location: In person

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Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative