customer support representative

DS Ecommerce Solutions

Job Title: Customer Support RepresentativeCompany: DS E-Com SolutionsLocation: Federal B Area, Karachi, PakistanJob Type: Full-timeJob Timing: 11AM-9PMJob Description:Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Apply with your resume and portfolio to support@discountstorepk.com with &quot;Customer Support Representative&quot; in the subject line and become an integral part of our customer support team.Note: Only shortlisted candidates will be contacted for further steps in the selection process.Job Types: Full-time, FresherPay: Rs20,000.00 - Rs28,000.00 per monthJob Types: Full-time, FresherPay: Rs20,000.00 - Rs28,000.00 per monthWork Location: In person

Customer Support Representative

Centogene GmbH

<div><h4 class="jobSectionHeader">Your Responsibilities</h4>
Job Overview: We are looking for a committed and proactive Customer Support Representative to join our team in UAE. The Customer Support Representative serves as the primary point of contact for clients, physicians, and partners regarding genetic testing services. Our primary focus is ensuring an exceptional customer experience at every stage of the process, from the initial contact to the resolution of any issues. The ideal candidate will be fluent in English. Previous experience in customer support, preferably in the fields of genetics, medicine, or pharmaceuticals, is required. 
Key Responsibilities: 
<ul><li>
Address and resolve customer inquiries through multiple channels (phone, email, chat, etc.), delivering outstanding service in every interaction.</li><li>
Manage cases in the CRM system, including ticket resolution and data logging.</li><li>
Coordinate with the logistics team for sample tracking, receipt confirmation, and shipment troubleshooting.</li><li>
Collaborate effectively with internal teams to ensure a seamless and satisfactory customer journey throughout the process.</li><li>
Gather and analyze customer feedback to identify opportunities for improving processes and services.</li></ul><h4 class="jobSectionHeader">
Your profile</h4>
Required Qualifications: 
<ul><li>
Previous experience in customer support, preferably in genetics, medicine, or pharmaceuticals.</li><li>
Strong communication skills and a clear customer-focused approach.</li><li>
Ability to thrive in a dynamic, multitasking environment.</li></ul>
Preferred Qualifications: 
<ul><li>
Familiarity with customer management systems or CRM tools. Experience in Dynamics will be valued.</li><li>
Previous experience working with customer portals will also be valued.</li><li>
Familiarity with Clinical / genetics test terminology.</li></ul><h4 class="jobSectionHeader">
Why us?</h4>
What We Offer: 
<ul><li>
A competitive salary package with additional benefits.</li><li>
Opportunities for career development and professional growth within the company.</li><li>
A collaborative and innovative work environment.</li><li>
The chance to make a significant impact in an innovative company within the healthcare industry.</li></ul><h4 class="jobSectionHeader">
About us</h4>
With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and S&atilde;o Paulo.
We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.</div>

RestHero.io

Overview We are seeking a Customer Support Representative to assist customers with inquiries, troubleshoot issues, and provide outstanding service. You will handle customer interactions via phone, email, and chat while maintaining a high level of professionalism. Strong communication skills and experience with CRM tools like Salesforce or Zendesk are required. The role involves resolving customer concerns efficiently and contributing to service improvements. Join us to enhance customer satisfaction and support our growing client base. Responsibilities <ul><li>Handle customer inquiries via phone, email, and chat with professionalism.</li><li>Troubleshoot issues and provide timely resolutions.</li><li>Resolve customer concerns efficiently and contribute to service improvements.</li><li>Utilize CRM tools (e.g., Salesforce or Zendesk) to manage customer interactions and track issues.</li></ul> Qualifications <ul><li>Strong communication skills.</li><li>Experience with CRM tools like Salesforce or Zendesk.</li><li>Ability to resolve customer concerns efficiently and professionally.</li></ul> Job details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Customer Service</li><li>Industries: IT Services and IT Consulting</li></ul>

TopSpot Media

Job Title: Customer Support Representative Job Type: Full-timeJob OverviewWe are looking for a motivated and confident Customer Support Representative (Female preferred) to join our team. The selected candidate will be responsible for generating qualified leads through cold calling, email outreach, and consistent follow-ups. She will also play a key role in arranging meetings with corporate clients and supporting the sales team. This position requires excellent communication skills, strong convincing abilities, and the capability to build long-lasting professional relationships.Key Responsibilities<ul><li>Generate new business leads through cold calling, email campaigns, and timely follow-ups.</li><li>Identify, qualify, and nurture potential clients to create new business opportunities.</li><li>Maintain an organized pipeline of prospects and regularly update CRM/records.</li><li>Schedule and coordinate meetings between prospects and the sales team.</li><li>Achieve monthly lead-generation and performance targets.</li><li>Research and identify potential markets, industries, and decision-makers.</li><li>Build rapport and maintain strong professional relationships with prospects.</li><li>Gather client feedback to support sales and marketing strategies.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>Experience: 2&ndash;3 years of experience in lead generation, telemarketing, or inside sales.</li><li>Excellent verbal and written communication skills.</li><li>Strong convincing and negotiation abilities with corporate clients.</li><li>Goal-driven, proactive, and capable of meeting targets.</li><li>Proficiency in MS Office; experience with CRM tools is a plus.</li><li>Female candidates are strongly encouraged to apply.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>Opportunities for professional growth and career development.</li><li>A supportive, collaborative, and growth-oriented work environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Rezovate Construction Pvt Ltd

We are looking for a dedicated and professional Customer Support Representative to handle inbound phone calls from customers, understand their requirements, and accurately record all details in our internal system. The role requires excellent communication skills, patience, and a customer-first mindset.Key Responsibilities<ul><li>Receive inbound calls from customers in a professional and courteous manner</li><li>Understand customer requirements by asking the right questions</li><li>Enter customer details, requirements, and service needs into the company database or CRM</li><li>Maintain accurate and up-to-date records of all customer interactions</li><li>Follow company communication guidelines and procedures</li><li>Maintain daily logs of calls, inquiries, and status updates</li></ul>Job Types: Full-time, Part-time, Temporary, Internship, Contract Contract length: 6 monthsPay: &#8377;4,000.00 - &#8377;8,000.00 per monthExpected hours: 20 &ndash; 40 per weekBenefits:<ul><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Work Location: In person

East Hire

<div>
 
 
 Salary Range:
 
 50,000&ndash;70,000 per month (depending on experience)
 
 
 
 Location:
 
 On-site
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a Customer Support Representative to assist customers with inquiries, product support, and account-related concerns. The ideal candidate is personable, detail-oriented, and able to communicate clearly and professionally across email, phone, and chat. This role is focused on building trust, providing timely assistance, and ensuring an excellent customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries through phone, email, and chat in a professional and friendly manner
 </li>
 <li>
 Troubleshoot basic product or service issues and provide clear solutions
 </li>
 <li>
 Document interactions and update CRM/customer records accurately
 </li>
 <li>
 Work closely with internal teams to resolve customer concerns efficiently
 </li>
 <li>
 Maintain a high level of customer satisfaction and service quality
 </li>
 <li>
 Identify common service issues and suggest improvements to processes
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Excellent English communication skills, both written and verbal
 </li>
 <li>
 Strong customer empathy, patience, and problem-solving ability
 </li>
 <li>
 Ability to work independently in a fast-paced, dynamic environment
 </li>
 <li>
 Solid organizational and task management skills
 </li>
 <li>
 Previous customer service experience preferred but not required
 </li>
 </ul>
 
 
 
 
 
 Location Preference:
 
 
 
 
 
 
 Office Location: DHA Phase 6, Lahore - Candidates residing nearby or with convenient commute access will be preferred.
 
</div>

Winngoo UK Pvt Ltd

We are looking for a Customer Support Representative to join our team and provide outstanding service to our customers. In this role, you will act as the first point of contact, helping customers with questions, concerns, and troubleshooting needs across multiple channels such as email, phone, chat, and social media.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.</li><li>Resolve product or service problems by clarifying issues, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.</li><li>Maintain detailed records of customer interactions, feedback, and complaints using the CRM system.</li><li>Escalate unresolved issues to the appropriate internal teams when necessary.</li><li>Assist in developing customer service procedures, policies, and standards.</li><li>Work collaboratively with other departments such as Sales, Product, and Engineering to improve the customer experience.</li><li>Stay updated on product knowledge to effectively support users.</li><li>Meet or exceed performance metrics, such as response time and customer satisfaction scores.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Proven customer support or client service experience.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Patience, empathy, and a positive attitude.</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;25,000.00 per monthLanguage:<ul><li>Tamil (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In person

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