customer support representative

FineXcloud

Job Description:We are looking for a Customer Support Representative with experience in ERP systems to assist our clients with inquiries, technical issues, and product-related questions. As the first point of contact, you will play a key role in ensuring customer satisfaction and retention, while also supporting users on ERP-related functionalities.Responsibilities:<ul><li>Respond to customer queries via phone, email, or chat promptly and professionally.</li><li>Provide accurate information about products, services, and ERP functionalities.</li><li>Troubleshoot ERP-related issues and provide first-level support.</li><li>Resolve customer complaints and ensure a high level of satisfaction.</li><li>Record customer interactions and maintain detailed service records.</li><li>Collaborate with ERP consultants and technical teams to resolve complex issues.</li><li>Follow up with customers to ensure issues are fully resolved.</li></ul>Requirements:<ul><li>1 to 2 years of experience in customer support</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred)</li><li>Strong communication and problem-solving skills.</li><li>Basic understanding of ERP systems and business processes</li><li>Ability to stay calm and professional under pressure.</li><li>Only female candidates can apply</li><li>Basic computer skills and familiarity with CRM and ERP platforms.</li></ul>Apply Now: jobs@finexcloud.comJob Type: Full-timeWork Location: In person

Customer Support Representative

Marham - Find a Doctor

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via live chat.</li><li>Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.</li><li>Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.</li><li>Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.</li><li>Stay up-to-date with Marham&rsquo;s services and any regulatory requirements that may affect communication with users.</li><li>Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree (preferably in Pharmacy, Life Sciences, or a related field).</li><li>Experience: Minimum 5 years of experience in customer support or complaint management, ideally within the pharmaceutical or healthcare sector.</li><li>Strong written communication skills in English.</li><li>Familiarity with chat systems, CRM tools, and online customer service platforms.</li><li>Ability to work under pressure, multitask, and meet performance KPIs.</li><li>Demonstrated ability to resolve complex customer concerns in a regulated industry.</li><li>Shift Timings: Multiple Shifts(specific hours to be discussed during the interview).</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth and learning opportunities within a health-tech company.</li><li>Supportive and collaborative work environment.</li><li>Be part of a mission to improve healthcare access for millions.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of experience in customer service or complaint management?</li><li>Do you have a Bachelor&rsquo;s degree in Pharmacy or a related field?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

Restaurant Supply Chain Solutions

<div>Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Customer Support Representative to join the Restaurant Customer Support Team in Louisville, KY.

Hybrid Schedule: 3 days in the office, 2 days remote 
Monday through Friday - First shift 
Excellent Benefits: medical, dental, vision, life insurance, vacation, holidays, floating holidays, sick, retirement, short term disability and much more.

Overview of the Position: 
This position is responsible for managing an array of front-facing duties such as processing orders for replacement equipment that come in primarily via phone calls. Responds to inbound calls with questions related to order, order status, return of equipment, credits and/or invoice issues. This position maintains product knowledge that can be critical for offering quick and accurate assistance to customers. Must have excellent customer service standards to maintain high customer satisfaction with franchisees and suppliers.
<div>
Essential Functions: 
<ul><li>Process Orders for Replacement Equipment</li></ul>
 o Enter orders accurately and with appropriate lead times, giving supplier&rsquo;s ability to meet expected delivery 
 dates to ensure all projects are managed to the expected delivery schedules. 
 o Determine accurate equipment selection with correct technical specifications. 
 o Resolve product, warranty, or service problems by clarifying the issue, determining the cause, and 
 expediting correction to ensure resolution.</div>
<ul><li>Respond to inbound calls</li></ul>
 o Process orders, respond to order status, or invoice issues because of an inbound call to the customer 
 support team. 
 o Reach out to suppliers to resolve tracking discrepancies or other problem resolution.
<ul><li>Utilize tools, reports, and processes to perform job effectively.</li></ul>
 o Utilize reports to monitor customer and supplier reporting. 
 o Monitor open order report to ensure on time delivery. 
 o Employ key tools and resources to provide customer shipping and status information. 
 o Build and maintain proficiency in the use of ERP, SharePoint, and Knowledge Management Systems.
<ul><li>Ensure customer service key performance indicators are met.</li></ul>
 o Attend equipment and asset training to develop and maintain equipment and product proficiency. 
 o Provide support to resolve customer escalations and/or supplier issues. 
 o Demonstrate solid working knowledge of equipment and provide product technical information as needed. 
 o Provide support to resolve customer and/or supplier issues. 
 o Provide back up support to other duties in the customer support team over time.
<ul><li>Pursues on-going personal and professional development.</li></ul>

Assumes other duties as assigned. 
Required Education, Experience, and Skills:
<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum of 3 years of experience in order fulfillment, customer service, or sales support.</li><li>Seeking strong order entry skills and the ability to use multiple systems to support a diverse portfolio of</li></ul>
 work. 
<ul><li>Prefer experience with restaurant equipment.</li><li>Prefer experience supporting field/construction/development projects.</li><li>Strong interpersonal, communication and organizational skills</li><li>High ability to multitask under tight deadlines.</li><li>Excellent written and verbal skills</li><li>Strong computer skills in Word, Excel, Microsoft Teams, and Outlook</li></ul></div>

Tangent Technologies Pvt Ltd

Job description Responsibilities:<ul><li>Present, promote and sell products/services using solid arguments to existing and prospective customers</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs</li><li>Establish, develop and maintain positive business and customer relationships</li><li>Reach out to customer leads through cold calling</li><li>Expedite the resolution of customer problems and complaints to maximize satisfaction</li><li>Achieve agreed upon sales targets and outcomes within schedule</li><li>Coordinate sales effort with team members and other departments</li><li>Analyze the territory/market&rsquo;s potential, track sales and status reports</li><li>Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.</li><li>Keep abreast of best practices and promotional trends</li><li>Continuously improve through feedback</li></ul>Requirements:<ul><li>Proven work experience of at least 1 year as a Customer Sales Representative</li><li>Excellent knowledge of MS Office</li><li>Familiarity with BRM and CRM practices along with ability to build productive business professional relationships</li><li>Highly motivated and target driven with a proven track record in sales</li><li>Excellent selling, negotiation and communication skills</li><li>Prioritizing, time management and organizational skills</li><li>Ability to create and deliver presentations tailored to the audience needs</li><li>Relationship management skills and openness to feedback</li><li>Bachelor&rsquo;s degree in business or a related field</li></ul>What we offer? (Benefits)<ul><li>Wonderful working environment unique opportunity to learn a complete product cycle.</li><li>Professionally nourishing non-bossy environment where your new ideas are welcomed.</li><li>Competitive salary and incentive package</li><li>Provident fund</li><li>Bi-annual increments</li><li>Appreciation awards</li><li>18 paid leaves</li><li>Health insurance</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>&bull; Are you comfortable in rotational shifts?</li><li>&bull; What is your current salary?</li><li>&bull; What is your expected salary?</li><li>&bull; Do you have excellent English Communication Skills?</li><li>&bull; Our office is located at i9/3 Islamabad. Do you have any commute</li><li>&bull; Can you join us immediately?</li><li>&bull; Do you have 1-2 year experience of US Healthcare Campaigns?</li></ul>Work Location: In person

Kavak

<div><div>Job Information
<ul><div>Date Opened
<div>10/01/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Automotive
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>City
<div>Dubai
</div></div><div>Zip/Postal Code
<div>337-1500
</div></div><div>Country
<div>United Arab Emirates
</div></div></ul></div><div>About Us
<div><div>Who WE are? 
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car. 
 
But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world. 
 
Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market. 
 
Wanna join us on this exciting ride?</div> 
</div>Job Description
<div>Key Responsibilities:<div></div> 
1. Customer Onboarding:<ul><li> 
Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.</li><li> 
Provide clear instructions for completing any required paperwork or digital forms.</li></ul><div></div> 
2. Customer Support:<ul><li> 
Address customer inquiries related to the car buying process via phone, email, or chat.</li><li> 
Proactively communicate updates on the status of their application or purchase.</li></ul><div></div> 
3. Education &amp; Guidance:<ul><li> 
Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.</li><li> 
Offer product and service recommendations based on customer preferences and budget.</li></ul><div></div> 
4. Data Management:<ul><li> 
Accurately record and update customer information in CRM tools or company databases.</li><li> 
Ensure compliance with all data security and confidentiality standards.</li></ul><div></div> 
5. Collaboration:<ul><li> 
Work closely with sales, finance, and support teams to ensure customers are matched with the right options.</li><li> 
Provide feedback on improving the onboarding experience.</li></ul><div></div> 
Requirements
Skills and Qualifications: 
 
<div></div> 
Experience:<ul><li> 
Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).</li></ul><div></div> 
Skills:<ul><li> 
Excellent verbal and written communication skills.</li><li> 
Strong organizational skills with attention to detail.</li><li> 
Ability to manage multiple tasks and prioritize effectively.</li><li> 
Proficiency in CRM tools and basic digital platforms.</li></ul><div></div> 
Attributes:<ul><li> 
Customer-first mindset with a friendly, approachable attitude.</li><li> 
Problem-solving skills and the ability to stay calm under pressure.</li><li> 
Passion for the automotive industry is a plus.</li></ul><div> 
Do you want to be part of this story? Apply now!</div></div></div></div>

Grand City

Key Responsibilities:1. Inbound and Outbound Calls&middot; Handle inbound calls from customers regarding payment due dates, account status, and recovery-related inquiries.&middot; Make outbound calls to clients for payment reminders, settlement discussions, and overdue balance recovery.&middot; Engage with customers who are in arrears, offering solutions and payment plans to bring their accounts up to date.&middot; Provide information about ongoing real estate projects, payment plans, and relevant offers.2. Queries Resolution&middot; Resolve customer queries related to their real estate investments, payment status, and account balances.&middot; Explain payment options, penalties, payment schedules, and any related terms and conditions.&middot; Assist clients in understanding their payment history, making necessary adjustments if applicable.&middot; Address and resolve client disputes related to payments, fees, and recovery processes.3. WhatsApp Communication Management&middot; Manage WhatsApp accounts for sending payment reminders, discount offers, and promotional messages.&middot; Share payment options, deadlines, and recovery information through WhatsApp to keep clients informed.&middot; Send voice notes to clients, explaining payment issues or offering personalized recovery solutions.&middot; Use WhatsApp to build better client relationships and encourage timely payments.4. Payment Sharing and Account Statements&middot; Generate and send payment statements to clients upon request and ensure timely delivery of all necessary documents.&middot; Share information on outstanding payments, payment history, and outstanding balances with customers.&middot; Assist clients in understanding their financial position with Grand City and help clarify any discrepancies.5. Payment Recovery &amp; Settlements&middot; Facilitate discussions with customers on overdue payments and provide clear options for settling debts.&middot; Offer flexible payment plans or settlement options to clients in arrears, ensuring a smooth recovery process.6. Data Entry and Documentation&middot; Accurately document all customer interactions, ensuring details are recorded in the customer management system.&middot; Maintain up-to-date client records, noting payment status, outstanding amounts, and communication history.&middot; Ensure that all communications (calls, WhatsApp messages, emails) are logged appropriately.7. Compliance and Reporting&middot; Maintain confidentiality of customer data and financial information at all times.&middot; Report daily progress on recovery targets, call outcomes, and payment statuses to management.Job Type: Full-timePay: Up to Rs45,000.00 per monthWork Location: In person

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

Customer Support Representative (CSR)Job SummaryIf you have the expertise and skills to deal with international customers to provide them support and keep them satisfied, IBP Global is the right place.As a Customer Support Representative, your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.Key Responsibilities<ul><li>Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media</li><li>Troubleshooting and resolving customer issues by providing accurate and relevant information</li><li>Escalating complex issues to higher-level designers or management as required</li><li>Building rapport and maintaining good relationships with customers by providing exceptional customer service</li><li>Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up</li><li>Keeping up-to-date with product and service knowledge to provide accurate information to customers</li><li>Maintaining accurate and detailed customer records and updating them as necessary</li></ul>Requirements<ul><li>Proven customer support experience, preferably in a fast-paced environment</li><li>Excellent English spoken skills</li><li>Preferably female</li><li>Ability to work in a team environment</li><li>Strong problem-solving and analytical skills</li><li>Ability to manage multiple tasks simultaneously and prioritize effectively</li><li>Ability to work under pressure and meet tight deadlines</li><li>Proficiency in using computer applications and tools, including Microsoft Office</li></ul>Location: LahoreSalary: Rs 30,000 - 50,000 plus KPI bonus along with sales CommissionJob Type: Full-time (Night Shift 8 pm - 5 am)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

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