customer support representative

FineXcloud

Job Description:We are looking for a Customer Support Representative with experience in ERP systems to assist our clients with inquiries, technical issues, and product-related questions. As the first point of contact, you will play a key role in ensuring customer satisfaction and retention, while also supporting users on ERP-related functionalities.Responsibilities:<ul><li>Respond to customer queries via phone, email, or chat promptly and professionally.</li><li>Provide accurate information about products, services, and ERP functionalities.</li><li>Troubleshoot ERP-related issues and provide first-level support.</li><li>Resolve customer complaints and ensure a high level of satisfaction.</li><li>Record customer interactions and maintain detailed service records.</li><li>Collaborate with ERP consultants and technical teams to resolve complex issues.</li><li>Follow up with customers to ensure issues are fully resolved.</li></ul>Requirements:<ul><li>1 to 2 years of experience in customer support</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred)</li><li>Strong communication and problem-solving skills.</li><li>Basic understanding of ERP systems and business processes</li><li>Ability to stay calm and professional under pressure.</li><li>Only female candidates can apply</li><li>Basic computer skills and familiarity with CRM and ERP platforms.</li></ul>Apply Now: jobs@finexcloud.comJob Type: Full-timeWork Location: In person

Customer Support Representative

Think Higher Consultants

The Customer Support Representative is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.Key ResponsibilitiesCustomer Service Responsibilities:&middot; Greet clients professionally and respond to inquiries via phone, email, and in person&middot; Provide accurate information about visa consultation services and appointment procedures&middot; Schedule, confirm, and manage client appointments&middot; Follow up with clients regarding documentation, payments, and application status&middot; Handle client concerns or complaints in a polite and professional manner&middot; Maintain confidentiality of client personal and immigration-related informationAdministrative Responsibilities:&middot; Maintain and organize client records, files, and documentation&middot; Assist consultants with case-related administrative tasks&middot; Prepare basic reports, data entries, and correspondence&middot; Manage office supplies and support daily office operations&middot; Coordinate with internal departments to ensure smooth workflow&middot; Ensure compliance with company policies and proceduresQualifications&middot; Bachelor&rsquo;s degree&middot; 1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)&middot; Good fluency in English (spoken and written) is mandatory&middot; Strong interpersonal and communication skills&middot; Well-disciplined, punctual, and professional in appearance and conduct&middot; Basic computer skills&middot; Ability to multitask and work under pressureJob Type: Full-timeWork Location: In person

Community Phone

<div><ul><li>Community Phone</li></ul>
Community Phone is building the best phone for communities in America. We are your hair salon&rsquo;s business phone, how your auto-body shop texts you or gets appointments, your local government agency&rsquo;s operations line, and your mom&rsquo;s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator&rsquo;s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. 
 About the role
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.<h1 class="jobSectionHeader">
 You will...</h1><ul><li>
Track customer concerns, identifying trends, and driving calls</li><li>
Work Cross-Functionally to remove customer obstacles</li><li>
Ensure every customer has an extraordinary experience</li><li>
Understand why customers wish to cancel and working on solutions to keep customers satisfied</li><li>
Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues</li></ul><h1 class="jobSectionHeader">
 You are...</h1><ul><li>
Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people</li><li>
Kind to your core</li><li>
Able to Adapt quickly to change</li><li>
Excellent in both Verbal and Written English Communication skills</li><li>
A Skilled Multitasker and Organizational by nature</li><li>
Experience with Zendesk, Hubspot or similar technology</li></ul> 
 Compensation:
We are hiring globally and paying $6/hour as a base salary with additional commission potential 
 Shifts:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis<h1 class="jobSectionHeader"> 
 Community Phone Culture</h1>
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 
Beyond the job description, here are some traits members of our team share: 
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. 
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. 
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. 
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. 
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products. 
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.</div>

UserWise

<div>
 
 Schedule
 
 
 
 Monday to Friday
 
 
 6pm to 3am OR 2 am - 11 am (Pakistan time)
 
 
 
 Type
 
 
 
 Full-time
 
 
 
 Position Overview
 
 
 
 As a Customer Service Agent for UserWise Services, you play a crucial role in delivering exceptional support to our app users and maintaining the app's positive reputation. Your primary responsibility is to address user inquiries, resolve issues, and ensure a seamless experience for players who earn rewards by installing games and achieving milestones.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we're committed to resolving their issues while maintaining a positive public image and app rating
 </li>
 <li>
 User Support: Handle incoming user tickets, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions
 </li>
 <li>
 Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction
 </li>
 <li>
 Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1+ year of experience in Online Customer Support
 </li>
 <li>
 Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution
 </li>
 <li>
 Ability to prioritize and escalate urgent matters appropriately
 </li>
 <li>
 Customer-focused mindset with a commitment to delivering a positive user experience
 </li>
 <li>
 Familiarity with mobile apps and basic troubleshooting processes is a plus
 </li>
 <li>
 This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Market competitive, tax-free USD salaries
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Performance Bonus
 </li>
 <li>
 Annual Performance Reviews
 </li>
 </ul>
</div>

Etisal International

Duties:<ul><li>Answering questions about a company&rsquo;s services.</li><li>Delivering information about a company&rsquo;s offerings.</li><li>Providing proactive customer outreach.</li><li>Handling customer complaints.</li><li>Developing and documenting knowledge into helpful content.</li></ul>Job Type: Full-timePay: Up to E&pound;17,000.00 per month

TekBoox

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support Executive(US Health Market)Responsibilities:<ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul>Requirements:<ul><li>Up to 2 years of professional experience.</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred.</li></ul>Job Location &amp; Timing:<ul><li>Location: DHA Phase 3, Y Block, Lahore</li><li>Shift: Night Shift (7:00 PM to 4:00 AM)</li><li>Work Mode: Onsite, 5 days a week</li></ul>How to Apply:Interested candidates may send their resumes to: saddam.hussain@tekboox.comJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Hashtag Trend

We&rsquo;re hiring &lsquo;Customer Support Executive, for our USA-based campaign &ldquo;Logistics &amp; Dispatch&rdquo;.Perks &amp; Benefits:<ul><li>Saturday &amp; Sunday Off</li><li>Transport facility for Females</li><li>Daily Meal</li><li>Career Growth</li><li>Events &amp; Celebrations</li><li>Acquire leadership and teamwork skills</li></ul>Requirements:<ul><li>Graduation/Intermediate</li><li>Fluent in English</li><li>Fresh to 6 months experience</li></ul>Timings: 6pm - 3am (night-shift only)Location: Webex Enterprises (LDA Branch) Plot 1090, Block C Lda Avenue Phase 1 Lda Avenue, Lahoreor WhatsApp at 03196490484Job Types: Full-time, FresherPay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative - Truck Dispatcher

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Customer Support Representative - Truck Dispatcher