customer support representative

DS Ecommerce Solutions

As a Customer Support Representative, you will play a vital role in ensuring exceptional customer service and satisfaction. This position requires strong communication skills, attention to detail, and the ability to handle various customer-related tasks efficiently.Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative

DAY TRANSLATIONS

<div>Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. 

Position type: Full-time (40 hours per week) 
Location: Remote (worldwide) 
 
We are seeking a Customer Support Representative to handle our clients' calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, as well as language and translation knowledge. 
Job Description: 
<ul>
<li>Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion</li>
<li>Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations</li>
<li>Process inbound leads and help Project Managers define the scope of projects</li>
<li>Informs clients about the current status of projects</li>
<li>Forwards information/messages from chat or phone to the appropriate departments</li>
<li>Reports activity in tracking systems and actively communicates with peers on task completion</li>
<li>Adhere to applicable policies and procedures</li>
<li>Documentation and other side tasks assigned</li></ul> 


Requirements:
<ul>
<li>Proven experience in customer support or customer service</li>
<li>Capacity to handle incoming calls from clients during their complete shifts</li>
<li>Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.</li>
<li>Knowledge of the translation industry is a plus, but not required</li>
<li>Excellent cross-cultural and interpersonal communication skills</li>
<li>Strong sense of professionalism and politeness</li></ul> 


To be considered for this position, you&rsquo;ll need to: 
<div>
<ul><li>Submit your application.</li></ul>
<ul><li>Complete the Emotional Intelligence and Wonderlic assessment after submitting your application.</li></ul> 
</div>
Both steps are required to move forward in the evaluation process. 
 
Please note: Candidates may be asked to complete a background check before hiring 
All the application questions are mandatory. If any of the questions do not have a full answer, the application may be disqualified, or the candidate might be contacted for the responses.</div>

RestHero.io

Overview We are seeking a Customer Support Representative to assist customers with inquiries, troubleshoot issues, and provide outstanding service. You will handle customer interactions via phone, email, and chat while maintaining a high level of professionalism. Strong communication skills and experience with CRM tools like Salesforce or Zendesk are required. The role involves resolving customer concerns efficiently and contributing to service improvements. Join us to enhance customer satisfaction and support our growing client base. Responsibilities <ul><li>Handle customer inquiries via phone, email, and chat with professionalism.</li><li>Troubleshoot issues and provide timely resolutions.</li><li>Resolve customer concerns efficiently and contribute to service improvements.</li><li>Utilize CRM tools (e.g., Salesforce or Zendesk) to manage customer interactions and track issues.</li></ul> Qualifications <ul><li>Strong communication skills.</li><li>Experience with CRM tools like Salesforce or Zendesk.</li><li>Ability to resolve customer concerns efficiently and professionally.</li></ul> Job details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Customer Service</li><li>Industries: IT Services and IT Consulting</li></ul>

Diputech

We are looking for a dedicated Customer Support Representative to assist customers with inquiries and provide effective solutions. This role is ideal for individuals with strong communication skills who enjoy helping customers.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer queries.</li><li>Provide accurate information about products and services.</li><li>Resolve complaints or escalate issues to the relevant team.</li><li>Maintain records of customer interactions and outcomes.</li><li>Meet daily performance targets, including call quality and customer satisfaction.</li></ul>Qualifications:<ul><li>Education: Intermediate or higher.</li><li>Experience: Customer service experience is preferred.</li><li>Skills: Excellent verbal communication and active listening.</li></ul>Location: MM Alam Road, Gulberg 3 Lahore Timings: 10 am - 6 pm (Mon-Sat) Job Type: Full time - Onsite Salary: 35,000 - 40,000Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

TopSpot Media

Job Title: Customer Support Representative Job Type: Full-timeJob OverviewWe are looking for a motivated and confident Customer Support Representative (Female preferred) to join our team. The selected candidate will be responsible for generating qualified leads through cold calling, email outreach, and consistent follow-ups. She will also play a key role in arranging meetings with corporate clients and supporting the sales team. This position requires excellent communication skills, strong convincing abilities, and the capability to build long-lasting professional relationships.Key Responsibilities<ul><li>Generate new business leads through cold calling, email campaigns, and timely follow-ups.</li><li>Identify, qualify, and nurture potential clients to create new business opportunities.</li><li>Maintain an organized pipeline of prospects and regularly update CRM/records.</li><li>Schedule and coordinate meetings between prospects and the sales team.</li><li>Achieve monthly lead-generation and performance targets.</li><li>Research and identify potential markets, industries, and decision-makers.</li><li>Build rapport and maintain strong professional relationships with prospects.</li><li>Gather client feedback to support sales and marketing strategies.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>Experience: 2&ndash;3 years of experience in lead generation, telemarketing, or inside sales.</li><li>Excellent verbal and written communication skills.</li><li>Strong convincing and negotiation abilities with corporate clients.</li><li>Goal-driven, proactive, and capable of meeting targets.</li><li>Proficiency in MS Office; experience with CRM tools is a plus.</li><li>Female candidates are strongly encouraged to apply.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>Opportunities for professional growth and career development.</li><li>A supportive, collaborative, and growth-oriented work environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Maktabat ul Madina Dawat-e-Islami

Job Title: Customer Support RepresentativeJob Type: Full-time Job Summary:Responsible for handling customer inquiries, managing communication channels including WhatsApp, coordinating order confirmations and delivery tracking and maintaining customer satisfaction. Ensures accurate reporting and smooth coordination between sales and support teams.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries across WhatsApp, Social Media and other support channels.</li><li>Confirm orders, coordinate dispatch and track deliveries with relevant teams.</li><li>Provide assistance in resolving customer complaints or concerns efficiently.</li><li>Support the sales team by managing order-related queries and customer feedback.</li><li>Maintain detailed logs of customer interactions, issues and resolutions.</li><li>Collaborate with marketing and sales teams to improve the customer experience.</li><li>Monitor social media platforms for brand mentions and address customer needs proactively.</li></ul>Requirements:<ul><li>High school diploma or equivalent; bachelor's degree is a plus.</li><li>Proven experience in customer service or a related field,</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask, prioritize and manage time effectively.</li><li>Problem-solving mindset with a customer-first attitude.</li><li>Ability to work in a fast-paced environment and adapt to change.</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li><li>Ongoing training and career development opportunities.</li><li>Supportive and inclusive team culture.</li></ul>Apply Now!Job Type: Full-timePay: Up to Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

BRANDIGO

Hiring a Customer Service Representative to work during USA business hours one weekday off.This role will involve a wide range of responsibilities, including:<ul><li>Respond to customer inquiries via calls, chat, emails, and other communication channels.</li><li>Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.</li><li>Resolve customer issues in a professional and timely manner.</li><li>Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Stay updated on company products, services, and policies to provide accurate information.</li><li>Provide feedback on recurring customer issues to help improve service quality.</li></ul>This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

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