customer support specialist

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Job Description
 <br/>
 <br/>
 The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare&rsquo;s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer-focused mindset to drive satisfaction and business success.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical &amp; Customer Support
  </li>
  <li>
   Serve as the primary point of contact for technical inquiries related to Nobel Biocare&rsquo;s dental implants.
  </li>
  <li>
   Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
  </li>
  <li>
   Assist medium to small customers who may not have direct access to a sales representative.
  </li>
  <li>
   Respond to inbound calls and emails to ensure prompt resolution of customer issues.
  </li>
  <li>
   Sales Team Support
  </li>
  <li>
   Work closely with Territory Managers and the Product Manager to provide technical expertise.
  </li>
  <li>
   Support sales representatives with product demonstrations and technical explanations for customer meetings.
  </li>
  <li>
   Keep the sales team informed on product updates and technical developments.
  </li>
  <li>
   Proactive Customer Engagement &amp; Issue Resolution
  </li>
  <li>
   Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
  </li>
  <li>
   Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalate.
  </li>
  <li>
   Ensure customer retention and satisfaction by delivering an outstanding support experience.
  </li>
  <li>
   Training &amp; Documentation
  </li>
  <li>
   Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
  </li>
  <li>
   Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
  </li>
  <li>
   Provide feedback to product development teams based on customer insights to enhance product quality.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 Experience &amp; Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
  </li>
  <li>
   Strong knowledge of dental implant systems and related treatment procedures.
  </li>
  <li>
   Experience working cross-functionally with sales, product management, and customer service teams.
  </li>
  <li>
   Hands-on experience with CRM software and technical support tools.
   <br/>
   <br/>
  </li>
 </ul>
 Education &amp; Skills
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Biomedical Engineering, Dentistry, or a related field preferred.
  </li>
  <li>
   Fluency in Turkish and English (both written and verbal).
  </li>
  <li>
   Excellent problem-solving and troubleshooting skills.
  </li>
  <li>
   Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.
  </li>
  <li>
   Ability to work independently while collaborating effectively with teams.
   <br/>
   <br/>
  </li>
 </ul>
 This job is based out of Ankara, Turkey.
 <br/>
 <br/>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Sales Support Specialist (Ankara,Turkey)

Johnson Controls

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

KONE

<div><p>As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference. It's time to make a move. Join our flow.
</p><p></p><p><b>About the Role
</b></p><p></p><p>As a Technical Field Support Engineer, you will provide expert technical support during the installation and commissioning of KONE products. You will work closely with installation and manufacturing teams to resolve technical issues, ensure compliance with KONE&rsquo;s safety and quality standards, and support the successful delivery of our solutions to customers.
</p><p></p><p><b>Key Responsibilities
</b></p><p></p><ul><li>Provide remote and on-site support for installation and commissioning issues
</li></ul><ul><li>Support digital, APF, software, and BIM-related topics
</li></ul><ul><li>Ensure customer ride comfort requirements are met through technical expertise
</li></ul><ul><li>Participate in product development matrix audits
</li></ul><ul><li>Pilot and implement new products and solutions
</li></ul><ul><li>Contribute to the development of the installation method
</li></ul><ul><li>Support troubleshooting tool development
</li></ul><ul><li>Train local trainers and employees during site visits or scheduled sessions
</li></ul><ul><li>Collaborate with global and local training centers
</li></ul><ul><li>Prepare quality reports after site visits
</li></ul><ul><li>Identify issues requiring corrective actions and follow KONE processes
</li></ul><ul><li>Participate in closing reviews to capture learnings and improve business practices
</li></ul><ul><li>Operate strictly within KONE safety requirements
</li></ul><ul><li>Ensure installations follow global processes and guidelines
</li></ul><ul><li>Report safety concerns and stop operations when hazards are detected
</li></ul><ul><li>Support people management activities with the Technical Field Support Manager
</li></ul><ul><li>Drive competence development and identify skill gaps
</li></ul><ul><li>Allocate daily work and monitor team performance
</li></ul><ul><li>Support the continuous improvement of the Technical Field Support function
</li></ul><p></p><p><b>What We&rsquo;re Looking For
</b></p><p></p><ul><li>Bachelor&rsquo;s degree in Electrical Engineering or sub-disciplines
</li></ul><ul><li>Good level of English
</li></ul><ul><li>Similar work experience in E&amp;E sector is a clear plus
</li></ul><ul><li>Strong technical knowledge of product and service solutions, including digital, APF, software, and BIM
</li></ul><ul><li>Commitment to safety and sustainable solutions
</li></ul><ul><li>Strong collaboration and communication skills
</li></ul><ul><li>Adherence to procedures and guidelines
</li></ul><ul><li>High attention to quality and detail
</li></ul><ul><li>Analytical and structured problem-solving
</li></ul><ul><li>Customer-focused approach
</li></ul><ul><li>Willingness to travel about 50% of the time
</li></ul><ul><li>Active driver
</li></ul><ul><li>Lives in Ankara or Istanbul
</li></ul><p></p><p><b>Why Join Us?
</b></p><p></p><p>At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
</p><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>www.kone.com/careers</i></p></div>

Technical Field Support Engineer

GE HealthCare

<div>
 <strong>
  Job Description Summary
  <br/>
  <br/>
 </strong>
 Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Roles and Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities/essential Functions Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
  </li>
  <li>
   Driving operational excellence on the service delivery processes under responsibility
  </li>
  <li>
   Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
  </li>
  <li>
   Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations
  </li>
  <li>
   Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
  </li>
  <li>
   Driving data analysis and business case development for key projects
  </li>
  <li>
   Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
  </li>
  <li>
   Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree
  </li>
  <li>
   Experience or familiarity with process management and/or continuous improvement
  </li>
  <li>
   Strong analytical and quantitative skills
  </li>
  <li>
   Experience on statistical and/or data management tools
  </li>
  <li>
   Proven ability to meet deadlines in a fast-paced changing environment
  </li>
  <li>
   Excellent planning, prioritization and organizational skills
  </li>
  <li>
   Excellent interpersonal and verbal &amp; written communication skills
  </li>
  <li>
   Demonstrated collaboration, negotiation and conflict resolution skills
  </li>
  <li>
   Analytical, problem solving &amp; root-cause analysis skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Characteristics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process Management
  </li>
  <li>
   Customer Service
  </li>
  <li>
   Communication skills
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Planning skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   <strong>
    Additional Information
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  Relocation Assistance Provided:
 </strong>
 No
</div>


Service Delivery Specialist

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Ankara, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
Concentrix Hakkında,</div>
<p>
Merkezi Amerikada bulunan global bir &ccedil;ağrı merkezidir. D&uuml;nyada, 70 &uuml;lkede 450 binden fazla &ccedil;alışanıyla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de başta İstanbul, İzmir, Ankara, Van olmak &uuml;zere toplam 7 şehirde, 17 bini aşkın &ccedil;alışan ile m&uuml;şteri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.&rsquo;&rsquo;</p>
<p><b>
GENEL NİTELİKLER;</b></p>
<ul>
<li>Vardiyalı sistemde şirket ortamında &ccedil;alışabilecek,</li>
<li>En az Lise mezunu,</li>
<li>İyi derece MS Office programlarını kullanabilen,</li>
<li>İletişim becerileri gelişmiş, diksiyonu d&uuml;zg&uuml;n,</li>
<li>İkna kabiliyeti y&uuml;ksek,</li>
<li>&Ccedil;&ouml;z&uuml;m odaklı, Takım &ccedil;alışmasına yatkın,</li>
<li>Dinamik, yoğun tempoya ayak uydurabilecek,</li>
<li>Erkek adaylar i&ccedil;in askerliğini tamamlamış ya da en az 2 yıl tecilli</li>
</ul>
<p><b>İŞ TANIMI</b></p>
<p>
 Hizmet sekt&ouml;r&uuml;nde faaliyet g&ouml;steren operasyonlarımızda, hedef odaklı, kaliteli hizmet ve m&uuml;şteri memnuniyeti anlayışıyla &ccedil;ağrıları yanıtlayacak, ekip arkadaşları arıyoruz.</p></div></div></div><p></p>

Müşteri Temsilcisi - Ankara

<div>
 <p>
  <strong>
   <u>
    About Zes
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Since 2018, Zes aims to help electric vehicle users and speed up the electric vehicle revolution in Turkey with its intracity and intercity stations. Besides the fast-charging services offered at open public spaces, upon demand, station installation is also available for users&rsquo; homes and offices. Zes is new, clean, and fast energy of the roads, with more than 4.000 fast charging stations all over Turkey. Powered by 100% renewable energy.
 </p>
 <p>
  Our Global brand, Electrip excels in charging point operations and energy efficiency services as a fresh brand. Having two strong pillars on energy and infrastructure; Electrip aims to contribute for a better world in line with Sustainable Development Goals (SDG). Electrip is dedicated to the development of innovative solutions to meet the needs of the present and shape the future, continuously expanding its service solutions and refining its customer-centered approach.
 </p>
 <p>
  To work on software products for both Zes and Electrip brands, we are looking for an
  <strong>
   Software Product Management Senior Specialist located in Ankara
  </strong>
  . It is an opportunity to join a fast-growing and innovative business and be at the forefront of the growing EV market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What You'll Be Doing
   </u>
  </strong>
 </p>
 <p>
  You will take ownership of the mobile product experience, ensuring that our EV charging mobile applications deliver seamless, intuitive, and user-centered digital journeys.
 </p>
 <p>
  You&rsquo;ll collaborate closely with design, technical product management, and business teams to enhance the mobile experience from concept to launch and beyond.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Your main responsibilities will include, but are not limited to:
  </em>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Support the definition and execution of the mobile product roadmap in line with business goals and customer needs.
  </li>
  <li>
   Collaborate with UI/UX designers to translate customer journeys into intuitive mobile experiences, using Figma and modern design best practices.
  </li>
  <li>
   Monitor product backlogs and development progress in Jira to ensure alignment with roadmap priorities and delivery timelines.
  </li>
  <li>
   Support UAT (User Acceptance Testing) activities, validate feature readiness, and ensure delivery quality before each release.
  </li>
  <li>
   Coordinate feature launch processes, ensuring timely communication and alignment across all related teams.
  </li>
  <li>
   Track and analyze product performance post-launch, gathering actionable insights for continuous improvement.
  </li>
  <li>
   Continuously monitor innovation trends and user experience benchmarks across industries to identify relevant best practices and emerging ideas that can inspire product enhancements.
  </li>
  <li>
   Prepare and maintain clear documentation such as feature briefs, scope definitions, and user flow diagrams.
  </li>
  <li>
   Collaborate with Technical Product Management teams to ensure functional and seamless mobile-backend integration.
  </li>
  <li>
   Provide inputs to Marketing and Operational support teams during feature launches to highlight user benefits and value propositions.
  </li>
  <li>
   Examine customer and business feedbacks/complaints, identify key insights and provide preliminary findings to accelerate solution process
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   You&rsquo;ll be an integral part of shaping the digital face of our EV charging ecosystem, creating mobile products that empower a sustainable and connected future.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Required Skills
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in engineering (preferably industrial engineering or a related field),
  </li>
  <li>
   4+ years of experience in software or mobile product management, business analysis, or digital project management.
  </li>
  <li>
   Own and deeply understand end-to-end mobile user flows and processes, ensuring seamless and consistent experiences across all journeys.
  </li>
  <li>
   Experience in the overall coordination and implementation of product management activities and effective roadmap execution,
  </li>
  <li>
   Strong understanding of mobile app ecosystems (iOS &amp; Android) and release management processes.
  </li>
  <li>
   Familiarity with UI/UX design principles and ability to collaborate effectively using Figma or similar design tools.
  </li>
  <li>
   Experience supporting UAT processes, documenting test results, and tracking post-launch feedback.
  </li>
  <li>
   Experience monitoring product progress and status via Jira or similar tools.
  </li>
  <li>
   Analytical mindset with a focus on turning data and feedback into actionable product insights.
  </li>
  <li>
   Strong communication and presentation skills in English.
  </li>
  <li>
   Ability to work cross-functionally and drive alignment across technical and non-technical teams.
  </li>
  <li>
   Experience in payment systems, digital wallets, or loyalty solutions is a plus.
  </li>
  <li>
   Knowledge of EV charging, e-mobility, or energy technologies is a plus.
  </li>
  <li>
   Familiarity with Agile/Scrum principles is a plus.
  </li>
  <li>
   Understanding of EV charging infrastructure and electric mobility concepts is a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Product Management Senior Specialist (Mobile App & Backend)

Halliburton

<div><p>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Duties</b></h2></div><p></p><div><p><b><br>
JOB DESCRIPTION:</b></p><br>
<p></p><ul><li>
Under general supervision, coordinates and oversees Testing &amp; Subsea (TSS) Subsea Safety Systems (SSS) product service line (PSL) work at the well site, providing excellent customer relations at the worksite during well testing or other type operaton.</li><li>
Plans and performs necessary calculations for the total job at the well site as needed.</li><li>
Coordinates and directs the activities of service operators during the equipment rig up/rig down on a location and the preparation of equipment for performing a job.</li><li>
Provides planning necessary for the job including instructions to the crew and equipment used, including dispute resolutions to approved levels.</li><li>
Recognizes possible sales opportunities for the Company's other products and service and communicates information to Service Coordinator or appropriate Company staff.</li><li>
Ensures customer satisfaction with jobs performed.</li><li>
As needed, may perform data collection and data distribution on jobs.</li><li>
Coordinates the clean up, repair, and preparation of equipment for the next job.</li><li>
Provides coaching and input on individual performance levels of his/her subordinates providing on-the-job skills development to enhance job performance.</li><li>
Leads by example.</li><li>
Must be capable of navigating/utilizing HMS, iLearn and Competency sites on HalWorld.</li><li>
Will be required to become a dedicated Assessor for junior SSS personnel.</li><li>
Must possess exceptional skills within the service line and have a general understanding of other service functions.</li><li>
Promotes HES Process Improvement Initiatives (PII) within the assiged Country or Natural Work Area (NWA).</li><li>
Ensures compliance with Health, Safety, and Environmental (HSE) standards, practices and guidelines.</li><li>
Must posses execellent knowledge of Halliburton Management System (HMS) standards, work methods and processes.</li><li>
Demonstrates understanding of downhole hydraulics, including basic job calculations, working knowledge of wireline Blow Out Prevention (BOP) function and of basic reservoir&ndash;i.e., BHP, BHT, hydrocarbon characteristics.</li><li>
Promotes and takes an active part in quality improvement processes.</li><li>
Coaches individuals for better performance and promotes high morale.</li><li>
Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability of operations.</li><li>
Skills are typically acquired through a high school diploma or similar education and 1 year of experience as Service Specialist I&ndash;SSS or 5 years of SSS experience including the role as a supervisor.</li><li>
Must have successfully passed company tests or met task guideline requirements.</li><li>
Must meet the minimum competency requirements for the Service Operator II&ndash;SSS. Should be fully knowledgeable in most aspects of SSS service line in the local area.</li><li>
Actively pursues self development. Leads by example.</li><li>
Ability to communicate with team and customer to affect knowledge transfer relate to job plans, calculations, well parameters, specific hazards, environmental issues, quality service, equipment, etc related to the job. Math and computer skills required.</li><li>
The ability to communicate effectively with others is necessary.</li><li>
Commitment to company and customer safety performance.</li><li>
Ability to discuss future work opportunities with customer.</li><li>
Must be able to explain the local HMS process for Prepare Resources.</li><li>
Must be able to use Correction, Prevention and Improvement (CPI) System to document problems encountered or ideas for improvement.</li><li>
Must have completed supervisory training.</li><li>
Licensure to drive commercial vehicles may be required.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div></div></div><div></div><p><b>
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</b>.</p><p></p><p><b><br>
Location</b></p><p>
Bestepe, Yasam Cad. 13A-77, Ankara, Ankara, 06560, T&uuml;rkiye</p><p></p><p><b><br>
Job Details</b></p><p><b>
Requisition Number:</b> 203886
<br>
<b>Experience Level: </b>Entry-Level<br>
<b>Job Family:</b> Support Services<br>
<b>Product Service Line: </b>Testing and Subsea
<br>
<b>Full Time / Part Time: </b>Full Time</p><p><b>
Additional Locations for this position:</b></p><p></p><p><b><br>
Compensation Information</b><br>
Compensation is competitive and commensurate with experience.</p></div>

Service Supervisor I-Subsea Safety Sys

Explore 110+ Customer support specialist in Ankara Turkey this January. Find roles across top companies and apply now to boost your career.