technical support engineer Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

technical support engineer

customer service representative Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

customer service representative

customer account specialist Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

customer account specialist

it support specialist Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

it support specialist

junior it support specialist Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

junior it support specialist

customer support specialist

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
 </li>
 <li>
 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
 <li>
 You have great Computer, Office and Google suite skills or experience with other similar platforms
 </li>
 <li>
 You possess excellent troubleshooting and multi-tasking skills
 </li>
 <li>
 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
 </li>
 <li>
 You are comfortable working in a startup environment
 </li>
 <li>
 You are committed to drive continuous Customer Satisfaction improvement
 </li>
 <li>
 You have great attention to detail at a high speed
 </li>
 <li>
 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Customer Support Specialist

Concentrix

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Cairo Address
 
 
 
 Cairo, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 10/20/2025
 
 
 
 Company Description
 
 
 
 Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
 
 
 
 Position Description
 
 
 
 The Customer Service Unit is the focal point of Amideast, serving customers&rsquo; needs and cross-sell Amideast services. The Customer Service Specialist handles walk-ins/Online customers applying Amideast policy and regulations and offers a professional service to elevate customer experience at Amideast. S/he provides customers&rsquo; assistance, receive their requests and work accordingly to deliver targets needed. The Customer Service Specialist is also accountable for courses/tests registrations, making outbound calls either for upselling or surveying purposes, the countdown of bookstore, and sell Amideast services and make sure they reach more customers possible. Handles other tasks assigned by the Customer Service Manager.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain a level of proficiency dealing with customers
 </li>
 <li>
 Respond to a variety of customers&rsquo; requests through offering on-spot information and services
 </li>
 <li>
 Work on the CRM system and deal with extracting different databases
 </li>
 <li>
 Revise the order of test book, score sheets and other documentation
 </li>
 <li>
 Maintain adequate environments to customers
 </li>
 <li>
 Promote for Amideast services through walk-ins, emails, calls, responding to social media inquiries
 </li>
 <li>
 Sustain Amieast services offered according to our policy and regulations
 </li>
 <li>
 Improve the quality of offered services to suit customers&rsquo; needs
 </li>
 <li>
 Update Amideast templates regularly to determine delivery of valuable information to customers
 </li>
 <li>
 Maintain an adequate data entry process to serve different purposes
 </li>
 <li>
 Issue various vouchers through CRM registration and paperwork
 </li>
 <li>
 Involve in report writing through gathering necessary data
 </li>
 <li>
 Perform a data analysis of services and marketing, and customers&rsquo; needs to attain a superior delivery of Amideast services
 </li>
 <li>
 Participate in different trainings and meetings to enhance the quality of information given
 </li>
 <li>
 Independent analyses of various proposals to deliver tasks and responsibilities
 </li>
 <li>
 Work on multiple projects while performing in project teamwork
 </li>
 <li>
 Handle all Amideast departments&rsquo; needs
 </li>
 <li>
 Apply evaluation survey to assess customers&rsquo; experience for elevation of services
 </li>
 <li>
 Deliver an awareness campaign through different communication skills and social media
 </li>
 <li>
 Update Amideast brochures and flyers regularly
 </li>
 <li>
 Attend Amideast fairs to present and promote Amideast brand and services
 </li>
 <li>
 Perform outbound calls either for surveying or cross/upselling purposes
 </li>
 <li>
 Achieve outbound calls and cross/upselling targets
 </li>
 <li>
 Conduct reports daily/weekly on the assigned tasks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Required:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 2-3 years of working experience in a related field
 </li>
 <li>
 Proficiency in computer skills, Microsoft office (Word, Excel, PowerPoint, Outlook, and others)
 </li>
 <li>
 Excellent communication and selling skills
 </li>
 <li>
 Approach more targeted group and deliver Amideast services effectively
 </li>
 <li>
 Work successfully to elevate Amideast image and enhance customer satisfaction
 </li>
 <li>
 Possess a strong decision making and a problem-solving technique
 </li>
 <li>
 Acquire a time management, and multi-task skills with an ability to prioritize responsibilities
 </li>
 <li>
 Attentive to details and possession of ownership responsibilities
 </li>
 <li>
 Handle difficult situation independently and/or as a part of a team
 </li>
 <li>
 Maintain a knowledgeable background on different services
 </li>
 <li>
 Serving as a full backup for the Back Office agent
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 A Professional Certifications (optional)
 </li>
 <li>
 Working Evening shift is required
 </li>
 <li>
 Double shift required in case of events, absences, leaves, and extreme workloads
 </li>
 <li>
 TOEIC score of 750 or equivalent
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

Customer Service Specialist (Egypt)

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 
 Key Accountability Areas
 
 Technical Support:
 
 <ul>
 <li>
 Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
 </li>
 <li>
 Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
 </li>
 <li>
 Provide support for end users on different operating systems including Windows and Mac OS
 </li>
 <li>
 Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
 </li>
 <li>
 Work on providing Operations Management support for Day to day service operations using incident management
 </li>
 <li>
 Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
 </li>
 <li>
 Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
 </li>
 </ul>
 
 SLA Adherence:
 
 <ul>
 <li>
 Follow Service Level Agreement targets for all operational process including incidents and problems
 </li>
 <li>
 Follow Service center response time and reliability within agreed tolerance limits
 </li>
 <li>
 No logical security incidents and No physical security breaches
 </li>
 <li>
 Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
 </li>
 </ul>
 
 Software Compliance:
 
 <ul>
 <li>
 Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
 </li>
 <li>
 Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
 </li>
 <li>
 Knowledge Management:
 </li>
 <li>
 Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
 </li>
 <li>
 Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
 </li>
 <li>
 Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
 </li>
 <li>
 Document relevant issues identified as a problem to get the analysis on fixing the root cause.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job.
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Computer Science or Any relevant field Work Experience 2 to 4 Years Technical / Functional Competencies Data Security Encryption Tools/Techniques Emerging Network Technology Help Desk Technologies Technical Tools and Products Technology Industry Knowledge Technology Platforms
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Technical Support Specialist

Gameball

<div>
 Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively manage the happiness of our customers.
 </li>
 <li>
 Ability to understand Gameball product features and use cases to become a product expert.
 </li>
 <li>
 Effectively resolve customer inquiries in a considerate and timely manner.
 </li>
 <li>
 Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
 </li>
 <li>
 Identify, escalate and prioritize bugs found in the system based on the customer feedback.
 </li>
 <li>
 Send health check messages to help the clients using the product.
 </li>
 <li>
 Upsell Gameball features and services for low tier customers.
 </li>
 <li>
 Collect positive customer reviews to increase Gameball apps credibility and rates.
 </li>
 <li>
 Look into improving the process regarding the customers and internally with the tech team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Engineering, Business Informatics, or any relevant field.
 </li>
 <li>
 Excellent English (verbally and written), Communication Skills, Interpersonal Skills, People Skills.
 </li>
 <li>
 Familiar with cloud services, e.g. Intercom, Trello, Google Drive.
 </li>
 <li>
 2-3 years, SaaS is a plus.
 </li>
 </ul>
</div>

Customer Happiness Specialist

2S HomeWear

<div>
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Answer customers calls and following up on solving their problems and complaints in accordance with the work procedures followed.
 </li>
 <li>
 Respond to all customers comments on social networking pages along with responding to emails and live chat inquiries in a timely and efficient manner.
 </li>
 <li>
 Resolve customers issues in a professional and helpful manner.
 </li>
 <li>
 Provide support for orders and answer questions about products and services.
 </li>
 <li>
 Escalate issues to the appropriate department as needed.
 </li>
 <li>
 Maintain a positive and professional attitude at all times.
 </li>
 <li>
 Initiate outbound calls when needed depending on customer issue processing and confirming orders through mail/chat or calls.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer service, preferably in an e-commerce setting
 </li>
 <li>
 Excellent / Fluent English speaker
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Ability to work in a fast-paced and deadline-driven environment
 </li>
 <li>
 Proficiency in Microsoft Office Suit
 </li>
 </ul>
</div>

Customer Service Representative

<div>
 Job Title:
 
 
 Customer Service - Chat and Email Vacancies - English
 
 
 
 Job Description
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 In this role, you'll be:
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 In this role, you'll be:
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - MB1 Building, Raya Company, Maadi Technology Park, Lasilki Street
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459195
 
</div>

Customer Service - Chat and Email Vacancies - English

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