customer support specialist

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir</p></div></div></div><div></div>

Customer Service - Turkish

Customer Service - English

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir - T&uuml;rkiye</p></div></div></div><div></div>

Kundenberater Deutsch–Homeoffice

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
Concentrix Hakkında,</div>
<p>
Merkezi Amerikada bulunan global bir &ccedil;ağrı merkezidir. D&uuml;nyada, 70 &uuml;lkede 450 binden fazla &ccedil;alışanıyla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de başta İstanbul, İzmir, Ankara, Van olmak &uuml;zere toplam 7 şehirde, 17 bini aşkın &ccedil;alışan ile m&uuml;şteri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.&rsquo;&rsquo;</p>
<p><b>
GENEL NİTELİKLER;</b></p>
<ul>
<li>Vardiyalı sistemde şirket ortamında &ccedil;alışabilecek,</li>
<li>En az Lise mezunu,</li>
<li>İyi derece MS Office programlarını kullanabilen,</li>
<li>İletişim becerileri gelişmiş, diksiyonu d&uuml;zg&uuml;n,</li>
<li>İkna kabiliyeti y&uuml;ksek,</li>
<li>&Ccedil;&ouml;z&uuml;m odaklı, Takım &ccedil;alışmasına yatkın,</li>
<li>Dinamik, yoğun tempoya ayak uydurabilecek,</li>
<li>Erkek adaylar i&ccedil;in askerliğini tamamlamış ya da en az 2 yıl tecilli</li>
</ul>
<p><b>İŞ TANIMI</b></p>
<p>
 Hizmet sekt&ouml;r&uuml;nde faaliyet g&ouml;steren operasyonlarımızda, hedef odaklı, kaliteli hizmet ve m&uuml;şteri memnuniyeti anlayışıyla &ccedil;ağrıları yanıtlayacak, ekip arkadaşları arıyoruz.</p></div></div></div><p></p>

Müşteri Temsilcisi - İzmir

Siemens

<div>
 <strong>
  What are my responsibilities?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Generate leads and business opportunities from Local Panel Builders, OEMs, and Electrical Contractors in the assigned region (&Idot;zmir, Manisa, Ayd&inodot;n, Mu&gbreve;la).
  </li>
  <li>
   Achieve personal sales targets for Electrical Products.
  </li>
  <li>
   Act as the technical and commercial face of Siemens EP portfolio (mainly low voltage and control products).
  </li>
  <li>
   Define customer value propositions and ensure customer satisfaction through regular visits.
  </li>
  <li>
   Build and maintain strong relationships with key customers and stakeholders.
  </li>
  <li>
   Manage the sales pipeline, prepare offers, negotiate, and close deals.
  </li>
  <li>
   Collaborate with internal teams to align on strategies and report sales performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need To Make Real What Matters.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in Electrical Engineering &amp; Electrical and Electronic Engineering
  </li>
  <li>
   4+ years Sales experience in the related area.
  </li>
  <li>
   Fluent English in speaking and writing.
  </li>
  <li>
   Advanced in MS Office applications.
  </li>
  <li>
   Result orientation with strong analytical thinking.
  </li>
  <li>
   Team player and customer focused with good interpersonal skills.
  </li>
  <li>
   Good understanding of the low voltage product &amp; system market and technologies.
  </li>
  <li>
   Define goals for expanding and nurturing a set of accounts, develop strategies, plan customer interactions, and conduct reviews to track progress
  </li>
  <li>
   Manage the opportunity pipeline, build relationships with new customers, evaluate customer requirements, and analyze financial status. Ensure information on the pipeline is communicated to portfolio stakeholders (e.g., Business Units, Specialist Team)
  </li>
  <li>
   Conduct regular visits to client locations to understand their needs, provide support, and ensure satisfaction. Foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives.
  </li>
  <li>
   Wide ranging commercial and contractual experience.
  </li>
  <li>
   Track record of excellent communications &amp; influencing skills.
  </li>
  <li>
   Plan and modify product configurations to meet customer needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speaking up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Attractive remuneration package
  </li>
  <li>
   Excellent recognition tools providing spot awards
  </li>
  <li>
   Learning &amp; Development opportunities for both personal and professional growth
  </li>
  <li>
   Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
  </li>
  <li>
   Creche allowance for mothers
  </li>
  <li>
   Share matching programs to become a shareholder of Siemens AG
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
  <br/>
  <br/>
 </em>
 &ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
 <br/>
 <br/>
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 <br/>
 <br/>
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 <br/>
 <br/>
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
 <br/>
 <br/>
 Please find more information from our web site:
 <br/>
 <br/>
 https://new.siemens.com/tr/tr.html
 <br/>
 <br/>
</div>


Regional Account Sales Manager – Ege & Akdeniz Region

izÜRET

<div>
 <p>
  <strong>
   People Operations Specialist
  </strong>
 </p>
 <p>
  Role Summary
 </p>
 <p>
  People Operations Specialist supports day-to-day HR operations across the employee lifecycle. The role focuses on execution, coordination, monitoring, and reporting of People Operations processes, working closely with hiring managers, finance, and external partners to ensure accuracy, compliance, and smooth HR operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Core Responsibilities
 </p>
 <p>
  Recruitment &amp; Onboarding Support
 </p>
 <ul>
  <li>
   Supports end-to-end recruitment processes including job posting, CV screening, interview scheduling, and coordinating internal interview participants
  </li>
  <li>
   Coordinates with hiring managers to collect role requirements and interview feedback, writes interview notes after interviews and prints related interview documents before interviews
  </li>
  <li>
   Prepares offer documentation and supports onboarding logistics
  </li>
  <li>
   Tracks recruitment metrics and prepares regular hiring status reports
  </li>
 </ul>
 <p>
  Performance &amp; Employee Process Tracking
 </p>
 <ul>
  <li>
   Supports performance review cycles by coordinating timelines, documentation, and data collection and documentation
  </li>
  <li>
   Tracks KPIs, feedback inputs, and evaluation results for reporting purposes
  </li>
  <li>
   Maintains up-to-date employee records, performance documents, and development notes
  </li>
  <li>
   Supports managers with follow-ups related to goal tracking and review documentation
  </li>
 </ul>
 <p>
  Training &amp; Development Coordination
 </p>
 <ul>
  <li>
   Collects training needs from teams and supports training scheduling
  </li>
  <li>
   Tracks training participation, attendance, and certification records
  </li>
  <li>
   Maintains training databases and prepares summary reports
  </li>
 </ul>
 <p>
  HR Operations &amp; Administration
 </p>
 <ul>
  <li>
   Maintains personnel files, contracts, leave records, and HR documentation
  </li>
  <li>
   Tracks annual leave, sick leave, and other absences through internal HR system
  </li>
  <li>
   Coordinates payroll inputs with finance, including leave data and employee changes
  </li>
  <li>
   Supports payroll, SGK, and compliance documentation processes
  </li>
  <li>
   Acts as a point of contact for employee questions regarding HR procedures
  </li>
 </ul>
 <p>
  Compensation &amp; Benefits Support
 </p>
 <ul>
  <li>
   Supports salary benchmarking data collection and comparisons
  </li>
  <li>
   Coordinates benefits enrollment, health insurance processes, and BES documentation
  </li>
  <li>
   Tracks headcount data and supports workforce-related reporting to EGM and EGESBM
  </li>
  <li>
   Prepares HR data summaries for management review
  </li>
 </ul>
 <p>
  Employee Engagement &amp; Internal Communication
 </p>
 <ul>
  <li>
   Supports employee surveys and engagement data collection
  </li>
  <li>
   Assists in organizing internal events and HR communications
  </li>
  <li>
   Tracks feedback and follow-up action items
  </li>
 </ul>
 <p>
  Compliance &amp; Coordination
 </p>
 <ul>
  <li>
   Supports compliance with Turkish labor law through accurate documentation and follow-ups
  </li>
  <li>
   Coordinates with external vendors such as payroll, insurance, and HR consultants
  </li>
  <li>
   Escalates risks or inconsistencies to senior HR or management when required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Required Qualifications
 </p>
 <ul>
  <li>
   3+ years of experience in HR or People Operations in a fast-paced environment
  </li>
  <li>
   Operational knowledge of Turkish labor law, payroll, and HR compliance
  </li>
  <li>
   Experience with HR reporting, tracking, and documentation
  </li>
  <li>
   Proficiency in Microsoft Office and HR systems
  </li>
  <li>
   Professional working proficiency in English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Attributes
 </p>
 <ul>
  <li>
   Detail-oriented and organized
  </li>
  <li>
   Strong coordination and follow-up skills
  </li>
  <li>
   Clear communicator at an operational level
  </li>
  <li>
   Comfortable working with data, reports, and documentation
  </li>
  <li>
   Reliable, consistent, and process-focused
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


People Operations Specialist

Vitrin Clinic

<p>_ <b>International Sales Specialists (English)</b>_</p><p><b>Think Teknoloji Danışmanlık &ndash; İZMIR, T&uuml;rkiye (On-site)</b></p><p><b>Folkart Towers, İzmir </b></p><p><b>Full-Time | USD-Based Salary | Uncapped Commission | Career Growth</b></p><p><b>Join a Leading Global Fintech Company</b></p><p>Are you a confident communicator with a passion for international business and sales?</p><p>Do you thrive in a high-performance environment where results are rewarded?</p><p>Think Technology &mdash; a UK-based fintech leader &mdash; is expanding its İstanbul branch! Our cutting-edge trading platforms are trusted by thousands of clients worldwide, and now we&rsquo;re looking for ambitious <b>International Sales Specialist </b>to join our growing international team.</p><p><b>No experience? Just graduated? No problem!</b></p><p>We are looking for motivated individuals who want to kick-start their first career in international sales. Full training and support will be provided.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Engage daily with global prospects through outbound calls (warm leads provided)</li><li>Present and promote innovative online trading solutions</li><li>Understand client needs and deliver customized financial services</li><li>Build long-term client relationships with top-tier after-sales support</li><li>Collaborate with team leaders to meet and exceed targets</li><li>Track your performance and contribute to team success</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Currently based in İzmir</li><li>Excellent English communication skills (spoken &amp; written &ndash; required)</li><li>University graduate (any discipline)</li><li>Energetic, persuasive, and confident communicator</li><li>Target-driven, self-motivated, and competitive mindset</li><li>Sales/marketing experience is a plus but <b>not required</b></li><li>Open to Turkish and international candidates</li><li>For male candidates: must have no military obligation</li></ul><p><b>What We Offer</b></p><ul><li>Attractive <b>USD-based salary + commission + bonus + Food Card</b></li><li>Fast career progression in the Forex &amp; Financial Services industry</li><li>Dynamic, young, and international workplace culture</li><li><b>Monday&ndash;Friday schedule</b> &mdash; weekends free</li><li>Ongoing training, coaching, and mentorship to sharpen your skills</li></ul><p><b>Why Choose Think Technology?</b></p><ul><li>Join a fast-scaling global fintech brand</li><li>Work with <b>high-quality leads &amp; advanced tools</b></li><li><b>Uncapped earning potential</b> &mdash; your results define your income</li><li>Real promotion opportunities within <b>months, not years</b></li></ul><p>Ready to Build Your Global Sales Career?</p><p>Apply today and take the first step in your international career with <b>Think Technology &ndash; İzmir</b>.</p><p><b>Industry:</b> Business Consulting &amp; Services</p><p><b>Employment Type:</b> Full-time</p><p>Job Type: Full-time</p>

International Sales Specialists

Explore 47+ Customer support specialist in Izmir Turkey this January. Find roles across top companies and apply now to boost your career.