customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

customer support specialist

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Inteliqo

<div>
 
 As a
 
 Customer Service Representative
 
 , you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You&rsquo;ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
 </li>
 <li>
 Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
 </li>
 <li>
 Provide support during guest stays by troubleshooting and escalating issues as needed
 </li>
 <li>
 Communicate with property owners regarding updates, concerns, or service needs
 </li>
 <li>
 Assist with various administrative projects as assigned by management
 </li>
 <li>
 Maintain accurate records of guest and owner interactions in company systems
 </li>
 <li>
 Collaborate with internal departments to ensure smooth guest and owner experiences
 </li>
 <li>
 Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in a customer service or call center role, preferably in hospitality or property management
 </li>
 <li>
 Confident handling a high volume of calls and resolving issues with professionalism and empathy
 </li>
 <li>
 Experience using RingCentral or similar VoIP phone systems
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Comfortable working independently and managing multiple tasks
 </li>
 <li>
 Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Positive attitude and a team-oriented mindset
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience in short-term rental or vacation rental management
 </li>
 <li>
 Familiarity with property management software (especially Streamline)
 </li>
 <li>
 Bilingual abilities are a plus
 </li>
 </ul>
 
 
</div>

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Support Specialist - International

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div><div> 
</div>
<h3 class="jobSectionHeader">About the Role:</h3>

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.
</div>
<h3 class="jobSectionHeader">What You'll Do:</h3>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Internet requirement of at least 30 Mbps wired internet connection</li>
</ul>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.<div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Technical Support Specialist

AV Private Limited

Job Title: Customer Support Specialist (Technical Support) Location: D2, Johar Town Phase 1, Lahore (Preferably nearby candidates) Job Type: Full-Time &amp; PermanentAbout Us:At AffinityVibez we&rsquo;re committed to providing exceptional customer experiences while offering a dynamic, growth-oriented environment for our team members. We&rsquo;re looking for a Customer Support Specialist to join our team and help us maintain our high standards of service. If you&rsquo;re passionate about problem-solving, delivering top-notch service, and have a strong technical aptitude, we want to hear from you!Key Responsibilities:<ul><li>Provide Excellent Customer Service: Offer exceptional technical support to clients and customers via phone, email, and live chat, ensuring all inquiries are addressed promptly and professionally.</li><li>Issue Resolution: Troubleshoot and resolve technical issues related to our services, guiding customers through the necessary steps.</li><li>Documentation: Accurately document and track all customer interactions, inquiries, and issues, ensuring compliance with company policies and providing valuable insights.</li></ul>Required Skills and Qualifications:<ul><li>Educational Requirements: Minimum Bachelor&rsquo;s Degree.</li><li>Communication Skills: Strong verbal and non-verbal communication skills in English (both written and spoken).</li><li>Technical Skills: Experience with SAP and CRM software is a plus. Ability to learn new software quickly and effectively.</li><li>Personal Qualities: Confident, strong personality with a focus on continuous personality enhancement and professional growth.</li></ul>Salary and Benefits:<ul><li>Competitive Salary: 60,000 -70,000 PKR</li><li>EOBI Benefits: Full coverage as per regulations.</li><li>Performance-Based Bonuses: Monthly bonuses based on performance metrics.</li><li>Appreciation-Based Meals: Lunches or dinners as rewards for excellent performance.</li><li>Increments: Bi-annual salary increments with additional performance-based raises.</li><li>Growth Opportunities: Internal promotions and professional development to help you progress in your career.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Service Agent

BB Holdings

Customer Relations Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Relations Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Relations Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or off</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options.)</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position. Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Relations Specialist

vGrubs

<div>
 
 
 Job Title:
 
 Client Experience Specialist (Customer Success &amp; Insights)
 
 
 
 Location:
 
 Remote (Night Shift &ndash; 6 PM to 3 AM PKT)
 
 
 
 Company:
 
 vGrubs
 
 
 
 About vGrubs:
 
 
 
 
 vGrubs is a US-based restaurant technology company that helps restaurants increase their online delivery sales by managing menus, platforms, and customer experiences across multiple channels. Our mission is to make restaurant operations simpler and more profitable through excellent client experience and smart support.
 
 
 
 
 Role Overview:
 
 
 
 
 We&rsquo;re looking for a Client Experience Specialist
 
 who can act as the voice of our clients inside vGrubs. You&rsquo;ll communicate directly with restaurant partners, understand their challenges, identify improvement opportunities, and work with our support and product teams to resolve issues efficiently. Your goal: make every vGrubs client
 
 happier, more confident, and more successful
 
 .
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Communicate daily with clients to understand their needs and feedback
 </li>
 <li>
 Identify recurring pain points and propose actionable solutions
 </li>
 <li>
 Collaborate with internal teams (support, menu, tech) to resolve client issues quickly
 </li>
 <li>
 Monitor client satisfaction and ensure proactive relationship management
 </li>
 <li>
 Track improvements, report insights, and recommend process changes
 </li>
 <li>
 Maintain excellent communication records and follow up with empathy and precision
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Strong English communication skills (written &amp; verbal)
 </li>
 <li>
 Experience in client-facing or customer success roles (preferably B2B SaaS or tech support)
 </li>
 <li>
 Problem-solving mindset and ability to think analytically about client feedback
 </li>
 <li>
 Organized, responsive, and confident in managing multiple clients
 </li>
 <li>
 Experience in hospitality, food tech, or CRM tools (HubSpot, Zoho, etc.) is a plus
 </li>
 </ul>
 
 
 Shift:
 
 6 PM &ndash; 3 AM PKT (U.S. business hours)
 
 
 
 
 
 
 Entry level (0-2 years): ~ PKR 38,000 &ndash; 55,000 / month
 
 
 
 
 Mid-career (2-5 years): ~ PKR 60,000 &ndash; 110,000 / month
 
 
 
 
 Experienced (5-10 years): ~ PKR 115,000 &ndash; 130,000+ / month
 
 
 
 
 
 
 ⚠️
 
 Note:
 
 Only apply if you are
 
 fully satisfied with the mentioned salary and required skills.
 
 Applicants who do not meet the communication and problem-solving standards will not be considered.
 
</div>

Client Experience Specialist (Customer Success & Insights)

Explore 1518+ Customer support specialist in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1518 customer support specialist jobs IN Lahore Pakistan

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist - International

Technical Support Specialist

Customer Service Agent

Customer Relations Specialist

Client Experience Specialist (Customer Success & Insights)