customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer service representative Jobs in Lahore Pakistan

customer service representative

customer service representative (csr) Jobs in Lahore Pakistan

customer service representative (csr)

software support consultant Jobs in Lahore Pakistan

software support consultant

customer support specialist

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

CSR SERVICES LLC

Job Title: Sales Development RepresentativeLocation: Lahore, 54000Job Type: Full-timeSalary: PKR 60,000 to 80,000 (based on experience) + CommissionResponsibilities:<ul><li>Make outbound cold calls to property owners in the USA to identify potential sellers.</li><li>Present the benefits of receiving cash offers for their property.</li><li>Gather and document information on property condition, motivation to sell, and timelines.</li><li>Address inquiries and objections confidently and professionally.</li><li>Maintain accurate call logs and update CRM systems with all interactions.</li><li>Collaborate with the team to refine outreach strategies and meet campaign objectives.</li></ul>Qualifications and Requirements:<ul><li>Exceptional English communication skills with a clear accent.</li><li>Confidence and professionalism while engaging with clients over the phone.</li><li>Ability to work in the EST time zone (8:00 PM to 5:00 AM Pakistan Time).</li><li>Prior experience in cold calling, telemarketing, or customer service is a plus.</li><li>Strong interpersonal skills and a results-oriented mindset.</li><li>Fresh candidates with excellent English proficiency are also encouraged to apply.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you willing to work in the Night Shift?</li><li>What is your Expected Salary?</li></ul>Work Location: In person

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Support Specialist - International

Transpotech Services

<div>
 
 Customer Support Specialist
 
 (US,UK Accent only)
 
 
 
 
 
 
 
 (Irrelevant Accents will not be considered)
 
 
 
 
 
 American, British, Canadian or Australian accent is MANDATORY
 
 
 
 
 
 
 
 
 Location:
 
 DHA Phase 8, Plot 45 - D Block, Opposite to Bank Habib Metro, Lahore
 
 
 
 Shift:
 
 Night shift (Rotational, 5 days a week, 9-hour shifts)
 
 
 
 Company:
 
 Transpotech (subsidiary of Sunny's Worldwide)
 
 
 
 Salary: 100k to 200k (all inclusive)
 
 
 
 
 This position is Office Based
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 Transpotech is seeking a dedicated Customer Service and Chauffeur Dispatch professional to join our team. This role is essential for ensuring excellent service delivery and efficient dispatching of chauffeurs for our clients. You will be the key point of contact for customers, handling inquiries, and coordinating transportation logistics.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 ● Communicating with customers through various channels.
 
 
 ● Knowing our service' inside and out so that you can answer questions.
 
 
 ● Processing orders, forms, applications and requests.
 
 
 ● Communicating and coordinating with team as necessary.
 
 
 ● Providing feedback on the efficiency of the customer service process.
 
 
 ● Ensure customer satisfaction and provide professional customer support.
 
 
 
 
 
 
 Job requirements
 
 
 
 
 
 
 
 ● Bachelor's Degree or equivalent (foreign degrees preferred)
 
 
 
 
 ● Foreign Exposure in English speaking countries is preferred
 
 
 
 
 ● Having Excellent spoken English skills
 
 
 
 
 ●
 
 American, British, Canadian or Australian accent is MANDATORY.
 
 
 
 
 ● Familiarity and experience with CRMs
 
 
 ● Experience working with Customer support (US experience is preferable)
 
 
 ● Excellent Spoken English skills with (American or British accent preferred)
 
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Performance incentives based on department.
 </li>
 <li>
 Medical benefits.
 </li>
 <li>
 Provident fund.
 </li>
 <li>
 Life insurance.
 </li>
 <li>
 Monthly office activities and events.
 </li>
 <li>
 PTO's
 </li>
 <li>
 Leaves encashment.
 </li>
 <li>
 Annual increments.
 </li>
 <li>
 Training and professional development opportunities.
 </li>
 </ul>
 
 
 
 
 If you are passionate about customer service and logistics, and you thrive in a night shift role, we encourage you to apply for this exciting opportunity with Transpotech. Join us in providing exceptional transportation solutions!
 
 
 
 
 
 
 About Us:
 
 
 
 Sunny&rsquo;s Worldwide Chauffeured Transportation was founded in 1995 by Sunny Chaudry. The company began as a very small two car operation in the Washington D.C. area and has transformed into one of the largest and most respected luxury transportation companies in the US, with numerous high-profile clients around the world. With a special emphasis on delivering the highest level of service in the industry, the company now offers around the clock dispatch and reservation services, highly trained, experienced drivers, late model vehicles, and cutting edge booking and tracking technology.
 
 
 
 
 
 
 
 
 
 Alternative way to apply:
 
 please share your CV at ali@sunnysworldwide.com or come for a walk-in interview between 4pm to 11pm Monday to Friday at the given location
 
 
 
 
 
 Pin Location: https://maps.app.goo.gl/7aubtCo9P29KWrcG9
 
 <ul>
 <li>
 45 - D, DHA Phase 8
 </li>
 </ul>
</div>

Inbound Customer Support Specialist (USA, UK)

Prima Systems

Title: Patient Support SpecialistLocation: Lahore &amp; Rawalpindi (100% Onsite Role)Shift Options (Night Shifts with Saturday on):6:00 PM &ndash; 3:00 AM7:00 PM &ndash; 4:00 AM8:00 PM &ndash; 5:00 AM9:00 PM &ndash; 6:00 AM(Any shift may be assigned)Job descriptionWe are seeking a dedicated and detail-oriented individual to join our team as a Patient Support Specialist. In this role, you will be responsible for assisting patients via phone calls, emails, and chat to facilitate their appointment scheduling and rescheduling needs.Responsibilities:<ul><li>Assist patients in scheduling, rescheduling, and canceling appointments over the phone, via email, and through chat services.</li><li>Provide excellent customer service to patients, addressing their inquiries, concerns, and requests promptly and professionally.</li><li>Maintain patient records and appointment schedules in the Electronic Medical Records (EMR) or Electronic Health Records (EHR) system.</li><li>Verify patient insurance information and eligibility, as needed.</li><li>Educate patients on appointment procedures, required documentation, and any pre-appointment instructions.</li><li>Ensure compliance with patient confidentiality and data protection regulations.</li></ul>Requirements:<ul><li>Previous experience in US-based customer support, patient support, or a related role.</li><li>Proficiency in using Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.</li><li>Strong english communication skills, both verbal and written, with the ability to effectively interact with patients and healthcare professionals.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs130,000.00 per monthWork Location: In person

Patient Support Specialist

Abacus Outsourcing

&ndash;Job Description Overview:Position: Technical Support SpecialistIndustry: ITLocation: Lahore (Onsite)Shifts: US shift timings (5 Days a Week)Employment Type: Full-timeSalary: Market Competitive with benefitsJob description:The Support Specialist will act as a first-level responder and trusted guide for the client&rsquo;s AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe client&rsquo;s deep fake detection output is actionable, comprehensible, and integrated into customer workflows.Core Responsibilities:&#9679; Client Onboarding: Walk enterprise customers through the client&rsquo;s platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results&#9679; Ticket Handling/Trouble shooting: Address client-reported issues&mdash;e.g.,&ldquo;my video result is wrong,&rdquo; &ldquo;latency is high,&rdquo; &ldquo;I don&rsquo;t understand this confidence score&rdquo; &mdash; by diagnosing, replicating, and escalating appropriately&#9679; Issue Replication &amp; Escalation: Reproduce client problems in a sandbox or test environmentwhenpossible;escalatetotheengineeringordatascienceteamwhenroot causes are complex&#9679; Logs&amp;Reporting:Maintainpreciselogsofclientinteractions,stepstaken,outcomes, and diagnostic data&#9679; KnowledgeBaseDevelopment:Buildandmaintainuser-facingdocumentation:FAQs, setup guides, integration docs, and sample workflows&#9679; Feedback Loop: Provide systematic feedback from support into QA and product teams&mdash;highlightrecurringclientpainpoints,detectionmisalignments,andusability issues&#9679; Regular Check-ins: Perform routine system health checks (or coordinate with operations),pre-emptivelyflagpotentialanomalies,andproactivelycommunicatewith clients about system status or performanceKey Deliverables:&#9679; Timely, professional responses to support tickets&#9679; Diagnostic summaries and resolution documentation&#9679; Onboarding guides and user documentation&#9679; Monthly or quarterly support analytics(e.g., volume by issue type ,resolution times, recurring problem areas)&#9679; Customer satisfaction feedback reports/client health check-insIdeal Traits &amp;Skills&ndash;Technical Support Specialist Technical Competencies:&#9679; Strong technical literacy&mdash;comfortable understanding AI model outputs(e.g., detection confidence, false positives), API logs, and media formats&#9679; Experience in SaaS support or help desk environments (Zendesk, Jira, Fresh desk, etc.)&#9679; Capabilitytofollowstructureddiagnosticstepsandreconstructissuesusinglimitedclient informationBehavioral &amp; Cognitive Traits:&#9679; Excellentwrittenandverbalcommunication.Cantranslatetechnicaldetectionsinto clear, actionable advice for non-technical stakeholders&#9679; Empathy+patience&mdash;especiallygiventhatclientsmaybealarmedaboutdeepfake risks and want reassurance and clarity&#9679; Proactiveproblem-solving&mdash;doesn'tjustcloseticketsbutseeksrootcauses,trends, and latent issues&#9679; Organizational skills&mdash;able to manage multiple open cases, follow up, track resolutions, and escalate properlyProfessional Attributes:&#9679; Customer-firstmentality,withahighsenseofownershipoverclientsatisfaction&#9679; Integrity and discretion&mdash;dealing with potentially sensitive detection reports means maintaining confidentiality and trust&#9679; Reliability and consistency&mdash;follow-through on escalations, and ensure issues are not dropped&#9679; Alignment with the client&rsquo;s mission&mdash;believing in the importance of trust in the digital age and wanting to support a world where synthetic media risk is mitigatedJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Technical Support Specialist- US

H-Verse Group of Companies

<ul><li>Customer Care Representative</li></ul>Acts as the first point of contact for customers needing assistance. In industries like telecom or banking, CSE's resolve issues related to billing, account updates, or service disruptions through inbound calls or live chat.<ul><li>Technical Support Specialist</li></ul>CSE's often troubleshoot software glitches, login errors, or integration problems. They collaborate with technical teams and guide customers through complex issues, often using screen-sharing tools or step-by-step guides.<ul><li>Onboarding Support Executive</li></ul>CSE's assist new customers post-sale by helping them set up their accounts, understand product features, and ensure a smooth transition from sales to active use.<ul><li>Order and Delivery Coordinator</li></ul>In e-commerce or logistics companies, CSE's track orders, resolve shipping delays, and process returns. For instance, Amazon&rsquo;s support team handles over 20 million inquiries monthly, many of which involve delivery tracking.<ul><li>Feedback and Survey Agent</li></ul>CSE's are tasked with gathering customer feedback after service interactions. This data helps companies improve their offerings and customer experience. In the healthcare sector, for example, patient satisfaction surveys are often handled by support teams.<ul><li>Social Media Support Executive</li></ul>As customers increasingly turn to platforms like Twitter or Instagram for help, CSE's monitor and respond to inquiries or complaints publicly, playing a role in both support and brand reputation.<ul><li>Product Education Specialist</li></ul>In sectors like consumer electronics or EdTech, CSE's help customers understand how to use a product effectively. This might involve conducting webinars, sharing tutorials, or updating knowledge base content.<ul><li>Billing and Payments Agent</li></ul>CSE's address queries around invoices, payment failures, refund requests, or pricing plan changes.Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Executive (Female)

Explore 1925+ Customer support specialist in Lahore Pakistan this December. Find roles across top companies and apply now to boost your career.

1925 customer support specialist jobs IN Lahore Pakistan

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist - International

Inbound Customer Support Specialist (USA, UK)

Patient Support Specialist

Technical Support Specialist- US

Customer Support Executive (Female)